Agua Caliente Casino Palm Springs jobs in Palm Springs, CA - 92 jobs

Graphic Artist produce art and layouts for print and digital media. Reformats and sizes ad versions, prepares materials for printer, specs type, etc. Essential Duties and Responsibilities (other duties may be assigned) * Design logos, ad layouts, brochures, menus, web graphics, and client service aids * Develop graphics for print collateral, digital video signage, TV, outdoor, direct mail, and social media * In-house printing, trimming, and mounting of print collateral and signage as needed * Basic photography as needed * Create from design templates or original artwork * Ensure brand consistency and high level of quality across all work * Interact with Marketing leadership to ensure final graphic product meets expectations. * Maintain current working knowledge of graphics software options and capabilities. * Provides excellent guest service. * Must comply with all applicable ACCRS and SRC System of Internal Controls, Standard Operating Procedures and all Tribal Regulations. Supervisory Responsibilities None.

Come work for the leading employer in the Coachella Valley. Agua Caliente offers a comprehensive benefit and compensation package that includes rich medical and dental benefits, a 401k plan with employer match, more than 3 weeks of paid time off per year for newly hired employees, and other great benefits like food and beverage discounts at our three casinos, fuel discounts, tuition and wellness reimbursement, plus much, more. WHO ARE WE: The Agua Caliente Band of Cahuilla Indians is a federally recognized Indian Tribe located in Palm Springs, California, with 32,000 acres of reservation lands that spread across Palm Springs, Cathedral City, Rancho Mirage, and into the Santa Rosa and San Jacinto mountains. The Tribe currently owns and operates two 18-hole championship golf courses, 3 casinos located in Cathedral City, Rancho Mirage, and downtown Palm Springs, two world class spas, and a fuel station. For more information about the Tribe, visit ************************* JOB DESCRIPTION SUMMARY Operates light motorized equipment, and vehicles on the golf course, and does related work as needed for golf course maintenance. Employee is under the direction of superintendent, assistant superintendent, and the foreman. ESSENTIAL DUTIES AND RESPONSIBILITIES (other duties may be assigned) * Mows greens, tees, aprons, and approaches to greens and other areas not accessible with larger mowers. Rakes sand bunkers. * Aerifygreens and tees, verity-cut greens and tees, operates sod cutter, uses fertilizers * Maintains fuel, oil and other equipment fluid levels daily and reports equipment problems and failures * Performs basic preventive maintenance on equipment * May operate large mowing equipment SUPERVISORY RESPONSIBILITIES None ACCESS TO SENSITIVE AREAS AND INFORMATION None KEYS To equipment Signatory Ability Receiving with Management approval

Provides guests the Agua Caliente Experience while utilizing the Forbes service standards when answering and assisting with incoming, outgoing, and interoffice calls. Determining the appropriate person to route calls to, assisting guests with time-sensitive matters, and performing office clerical duties as needed. Books reservations for the hotel, and assists with implementing hotel room inventory and group blocks. Essential Duties and Responsibilities (other duties may be assigned) * Monitor and analyze room inventories to maximize * Answer the telephones promptly using appropriate greeting * Handle general inquiries regarding Agua Caliente properties * Evaluates casino player activity in order to make comp decisions for room reservations. * Adheres to yield management procedures with hotel availability and casino marketing criteria that is set forth in the property management system * May perform clerical duties such as typing and proofreading. * Operates paging system to call individuals on the casino to the phone. * Provide excellent guest service to both guest and internal staff. * Maintains property knowledge for all 3 Agua Caliente Casinos properties by keeping up to date with information provided in the property management system including but not limited to the company website, ACE Insider, ACE Huddle, pre-shift meetings, and emails. * Uses existing resources to gather pertinent information relating to the operations of the casino and hotel to answer guest questions. * Answering, screening, and forwarding calls in a professional and courteous manner * Provides cashiering/billing competency in order to process payments and resolve billing discrepancies. * Solves guest challenges, stay opportunities, and general guest hospitality inquiries. * Provides prompt and accurate information regarding events, promotions, and entertainment. * Must adhere to all Tribal Ordinance, Regulations, and the ACCRS and SRC System of Internal Controls, and Standard Operating Procedures. Skills and Abilities * Ability to build close working relationships with other departments such as the front desk, housekeeping, and valet. * Ability to remain calm and alert, especially during emergency situations. * Demonstrates proficient knowledge and utilizes computer programs including but not limited to the hotel property management system, property-specific programs for engineering, housekeeping, dining outlets, and guest communication. * Ability to maintain departmental requirements for secret shopper calls. Supervisory Responsibilities None Access to Sensitive Areas and Information As per the ACGC Access Matrix Signatory Ability None

The Lead VIP Representative strives to ensure high-level of customer service is maintained while ensuring customers receive a positive casino and hotel experience. Performs additional functions in support of the Player Development Department. Essential Duties and Responsibilities (other duties may be assigned) * Manage and communicate event and concert information to the VIP Representatives. * Manage VIP Representatives work schedules including VSTL requests. * Manage commentaries for show tickets and rooms per the ACRM Comp Matrix, current availability, and tracking of guest information. Ensure Player Development Team has complimentary codes for all event and hotel offers. * Order and inventory supplies. * Responsible for developing event promotional scripts used when taking event reservations. * Ensure Sunset Suite, VIP Services and Primrose are maintained and clean. Ensure Concierge desks are equipped as needed. * Perform other incidentals and related duties as approved, required and/or assigned by the Player Development Manager. * Assists and works at Player Development special events. * Coordinates and assists with Player Development concert ticket blocks. * Must adhere to all Tribal Ordinance, Regulations, and the ACRM and ACPS System of Internal Controls, and Standard Operating Procedures Supervisory Responsibilities * VIP Representatives * Access to Sensitive Areas and Information * As per the ACGC Access Matrix

Come work for the leading employer in the Coachella Valley. Agua Caliente offers a comprehensive benefit and compensation package that includes rich medical and dental benefits, a 401k plan with employer match, more than 3 weeks of paid time off per year for newly hired employees, and other great benefits like food and beverage discounts at our three casinos, fuel discounts, tuition and wellness reimbursement, plus much, more. WHO ARE WE: The Agua Caliente Band of Cahuilla Indians is a federally recognized Indian Tribe located in Palm Springs, California, with 32,000 acres of reservation lands that spread across Palm Springs, Cathedral City, Rancho Mirage, and into the Santa Rosa and San Jacinto mountains. The Tribe currently owns and operates two 18-hole championship golf courses, 3 casinos located in Cathedral City, Rancho Mirage, and downtown Palm Springs, two world class spas, and a fuel station. For more information about the Tribe, visit ************************* JOB DESCRIPTION SUMMARY This is a full-time position scheduled for four to five days per week including weekends from eight to ten hours per day. Ensure the enjoyment and safety of all visitors to the canyons; protect and preserve the natural and cultural resources of the canyons. ESSENTIAL DUTIES AND RESPONSIBILITIES (other duties may be assigned) * Ensure the enjoyment and safety of other workers, hikers, and guests in the Canyons. * Enforce regulations/ordinances in the Canyons as set forth by the Tribal Council. * Maintain and control access to properties with the assistance of other Tribal Rangers as may be necessary. * Act as on-site information officer, give interpretive talks, and lead visitors on scheduled interpretive hikes in Indian and Tahquitz Canyons. * Provide information to visitors on the Cahuilla people and their use of the canyons, the relationship between the people and the geography, geology, the flora, and fauna of the canyons. * Report and document suspicious or unusual activity to the Lead Tribal Ranger or Director. * Assist local police, fire departments, search and rescue units, and emergency medical agencies as directed. * Abide by the general policies and procedures in force for all Tribal employees and those of the Tribal Rangers. * Maintain Tribal Ranger uniforms, vehicles, and equipment in serviceable condition. * Assist in daily clean-up of Tahquitz Canyon Visitor Center as may be directed. * Perform other Tribal Ranger duties as may be directed. SUPERVISORY RESPONSIBILITIES None ACCESS TO SENSITIVE AREAS AND INFORMATION None KEYS Department Offices and properties as determined by the Tribal Ranger Director. SIGNATORY ABILITY None

Come work for the leading employer in the Coachella Valley. Agua Caliente offers a comprehensive benefit and compensation package that includes rich medical and dental benefits, a 401k plan with employer match, more than 3 weeks of paid time off per year for newly hired employees, and other great benefits like food and beverage discounts at our three casinos, fuel discounts, tuition and wellness reimbursement, plus much, more. WHO ARE WE: The Agua Caliente Band of Cahuilla Indians is a federally recognized Indian Tribe located in Palm Springs, California, with 34,000 acres of reservation lands that spread across Palm Springs, Cathedral City, Rancho Mirage, and into the Santa Rosa and San Jacinto mountains. The Tribe currently owns and operates two 18-hole championship golf courses, 3 casinos located in Cathedral City, Rancho Mirage, and downtown Palm Springs, two world class spas, a museum, and a fuel station. For more information about the Tribe, visit ************************* JOB DESCRIPTION SUMMARY The Tribal Energy Manager is responsible for planning, organizing, and managing the tribal energy program and policies of the Tribe. A primary focus to maximize energy savings using strategic partnerships, renewable energy opportunities, and education is a must. ESSENTIAL DUTIES AND RESPONSIBILITIES * Track and report monthly on all energy use across the organization. * Maintain an energy assessment of all Tribal properties related to energy usage, energy management, and conservation. * Manage Western Area Power Administration contracts in order to maximize value to the Tribe. * Work with outside consultants to maximize energy savings for the Tribe. * Assist in pursuing Federal and State grant funding opportunities to support current and planned Tribal energy programs and projects. * As requested, provide assistance to other Tribal departments related to assessing energy use and options for new construction or facility renovation. * As assigned, perform detailed analysis of complex, multi-faceted Tribal energy development projects, including staff reports, and evaluation of development proposals. Prepares written project analyses and makes written recommendations. * Performs high level project management tasks for assigned Tribal projects. * Manages consultant contracts including determining scope of work and tracking budgets. SUPERVISORY RESPONSIBILITIES N/A ACCESS TO SENSITIVE AREAS AND INFORMATION Department Files Confidential and sensitive information SIGNATORY ABILITY HR Related Forms

Responsible for overseeing, performing, and coordinating all maintenance and repair activities for commercial kitchen equipment across multiple properties. This role ensures that all kitchen operations remain safe, reliable, and compliant with industry standards by managing a team of technicians, prioritizing work orders, and supporting long-term equipment strategies. ESSENTIAL DUTIES AND RESPONSIBILITIES (other duties may be assigned) * Oversee day-to-day maintenance, troubleshooting, and repair of commercial kitchen equipment across all assigned properties. * Lead, supervise, and schedule a team of in-house technicians and support staff. * Perform hands-on diagnostics, repairs, and preventive maintenance as needed. * Ensure all equipment-both front-of-house and back-of-house-remains in safe working condition and meets operational requirements. * Manage work order flow, prioritize requests, and ensure timely completion through the CMMS (Hotsos). * Coordinate with property leaders, culinary teams, and facilities departments to support operational needs and minimize downtime. * Oversee vendor relationships, external repairs, and contracted services when necessary. * Maintain compliance with local, state, and federal regulations, including safety, sanitation, and equipment standards. * Develop preventive maintenance programs and equipment care strategies to extend asset life. * Track maintenance costs, budgets, and equipment performance data, providing recommendations for upgrades or replacements. * Support procurement of replacement parts, equipment, and tools while managing inventory levels. * Train team members in proper maintenance techniques, safety procedures, and equipment troubleshooting skills. * Participate in capital planning and provide technical guidance on new equipment installations and project scopes. SUPERVISORY RESPONSIBILITIES * Carries out supervisory responsibilities in accordance with the organization's policies, procedures and applicable laws. Responsibilities include training Team Members; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees per approved casino policies; addressing complaints and resolving problems. ACCESS TO SENSITIVE AREAS AND INFORMATION * As per the Agua Caliente Gaming Commission access matrix.

Under the supervision of Trust Services management, and direct supervision of the LTRO Program Manager, the Recorder must analyze, record and image a wide variety of realty and title documents. Perform data entry, file creation, records clean-up, title chaining and title reporting. ESSENTIAL DUTIES AND RESPONSIBILITIES (other duties may be assigned) * Review documents for recordation. * Record, scan, and image realty/legal instruments into federal system of record. * Create and maintain hard copy and electronic files. * Perform extensive records research. * Print title reports from the system of record. * Records management in accordance with applicable regulations, policies and procedures. * Data entry into a federal system of record. * Responds to client inquiries and routes to appropriate individuals, as necessary.

Takes tickets, directs and seats guests for concerts and events at The Show. Essential Duties and Responsibilities (other duties may be assigned) * Welcoming guests in a polite and friendly manner. * Assists with ticket taking duties including ticket scanning and drink transfer * Checking tickets and directing guests to their seats. * Informing guests about the location of the restrooms, refreshments, and exits. * Tending to guests' comfort and assisting them with any questions or problems. * Assisting patrons with disabilities or other impairments, as needed. * Monitoring the guests' activity to ensure the safety of the event. * Enforcing event rules and relevant health and safety regulations. * Ensuring that the lobby and facilities are neat and organized. * Following all emergency protocols and guiding audience members to the exits in an orderly manner. * Must possess and maintain a thorough knowledge of the Agua Caliente Casino Resort Spa special events, promotions, and advertising campaigns. * Provide excellent guest service. * Must comply with all applicable ACCRS and SRC System of Internal Controls Standard Operating Procedures and all Tribal Regulations. Supervisory Responsibilities None Access to Sensitive Areas and Information Per the ACGC Access Matrix Signatory Ability None

Come work for the leading employer in the Coachella Valley. Agua Caliente offers a comprehensive benefit and compensation package that includes rich medical and dental benefits, a 401k plan with employer match, more than 3 weeks of paid time off per year for newly hired employees, and other great benefits like food and beverage discounts at our three casinos, fuel discounts, tuition and wellness reimbursement, plus much, more. WHO ARE WE: The Agua Caliente Band of Cahuilla Indians is a federally recognized Indian Tribe located in Palm Springs, California, with 32,000 acres of reservation lands that spread across Palm Springs, Cathedral City, Rancho Mirage, and into the Santa Rosa and San Jacinto mountains. The Tribe currently owns and operates two 18-hole championship golf courses, 3 casinos located in Cathedral City, Rancho Mirage, and downtown Palm Springs, two world class spas, and a fuel station. For more information about the Tribe, visit ************************* Job Description Summary Responsible for the maintenance and sanitation of all food service operations. Performs duties such as dishwashing, cleaning of all production equipment, floor cleaning and trash removal. This is a general utility position that may call for many additional tasks. Essential Duties and Responsibilities (other duties may be assigned) * General kitchen, back of house cleanliness, removes all garbage and boxes. * Pot washing and dishwashing. * Floor sanitation. * Cleaning maintenance on all kitchen equipment and returns to proper place. * Follows direction of lead Sous Chef at all times. * Transports food from kitchen to Dining room. * Assists receiving in putting food products away. * Assists servers in replenishing clean dishes and silverware. * Assists servers in bussing tables in Dining room. * Wears appropriate uniform - white shirt & checkered pants, apron, hair net, slip resistant shoes, name and gaming badge. * Provides excellent guest service to both guest and internal clients. * Must adhere to all Tribal Ordinance, Regulations, and the ACCRS and SRC System of Internal Controls, and Standard Operating Procedures. Supervisory Responsibilities None. Access to Sensitive Areas and Information As allowed per the ACGC access matrix. Signatory Ability None.

In collaboration with the VP of Marketing, the Senior Director of Marketing will oversee all aspects of creation, development, implementation and management of Casino Promotions & VIP Events, ACE Players Club, Advertising and Entertainment for the Agua Caliente Casinos. Essential Duties and Responsibilities (other duties may be assigned) * Oversee the effective management, development, implementation and execution of Casino Promotions & VIP Events, as well as ACE Club membership and benefits. * Develop department business plans for the Special Events & Casino Promotions division, in addition to the ACE Player's Club division. * Manage the implementation of special programs, promotions, and event calendars to stimulate and optimize business opportunities and increase club membership. * Manage, track and report on all aspects of Casino Promotions, VIP Events & Offers, Entertainment and ACE Players Club Membership. * In collaboration with the Vice President of Marketing, reviews promotion activity and membership trends to determine changes in marketing programs as required. * Monitor expenses versus budget figures for each division, to ensure compliance. * In collaboration with the Vice President of Marketing, assist with development and implementation of policies and procedures for the Events/Promotions division as well as ACE Club. * Coordinate, direct and evaluate department staff in the areas of policies, procedures and job performance. Ensures adherence to policies and procedures, and internal controls. * Provides excellent guest service. * Must comply with all applicable Internal Controls, Standard Operating Procedures and all Tribal Regulations. Supervisory Responsibilities Manages the subordinate Directors of Events & Promotions, who supervise employees aligned with Special Events/Promotions. Manages the subordinate ACE Club Operations Manager, who supervises employees aligned with the ACE Players Club. Manages the subordinates of the Director of Entertainment. Carries out supervisory responsibilities in accordance with the organization's policies, procedures and applicable laws. Responsibilities include interviewing, hiring and training employees; planning, assigning and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems. Access to Sensitive Areas and Information As per the ACGC Access Matrix. Signatory Ability * Complimentary Vouchers if authorized by the Comp Authorization Matrix * Employee related forms: * Check Requests as it pertains to area of authority

To deliver professional, meticulous, relaxing and exemplary spa services to the guests and staff. Essential Duties and Responsibilities (other duties may be assigned) * Provide excellent guest service. * Maintains Forbes 5 Star and Ace Service Standards * Achieve weekly retail sales goals * Conduct all massages and treatments as outlined in the Spa brochure or specials. * Stays up to date and knowledgeable with current wellness trends, equipment, and products in the spa. * Maintain a clean, organized and safe working environment in accordance with applicable state, local, OSHA and MSDS mandates. * Complies with all applicable Tribal regulations, internal controls and policies and procedures. Documents and reports all exceptions/variations/deviations immediately upon awareness Supervisory Responsibilities None Access to Sensitive Areas and Information (ACCRS and SRC) As per the ACGC Access Matrix Keys None Signatory Ability None

Assists Director of Entertainment with implementing and managing all entertainment events for the property. Oversee the ongoing operations of the ACCRS Box Office including supervising all Box Office and Usher staff as well as handle all talent advances with the Tour Managers. Essential Duties and Responsibilities (other duties may be assigned) * Works closely with Player Development to manage player blocks and the Database Manager to coordinate direct mail schedules and email blast as it pertains to all entertainers. * Create and maintain entertainment schedule for the property. * Develop, implement and execute property entertainment events effectively and efficiently. Build all entertainment events in the venue's ticketing system. * Work with tours and artist agencies to facilitate VIP programs and ensure they are built correctly prior to on-sale. * Fulfills talent arrangements as specified in the contract rider, and ensures lodging, transportation, F&B, and security requirements are fulfilled. * Manage all front of house operations on show days. * Responsible for show staff personnel including ushers, box office attendants, ticket takers, production runners and external entertainment merchandising companies. * Coordinate with necessary external vendors, i.e., Entertainers and their agents, management and promoters, convention support companies for decorations and rentals of props and/or special equipment; external hotel/transportation companies as needed: and internal departments, i.e., Hotel, Marketing, Security, EVS, F&B to ensure each event runs seamlessly and smoothly. * Assists the Director of Entertainment with training and enforcing all standard operation procedures, internal controls, and company policies and job performance. * Contacts the upcoming talent before the concert to review and discuss specifics relative to the non-technical contractual requirements that are outlined in the contract rider. * Hosts talent while on property and fulfills talent requests, as approved by the Production Manager or specified in the Contract Rider. * Work closely with Director of Entertainment to build and set offers within the ticketed event. * Work closely with Director Of Entertainment in monitoring ticket sales and areas of opportunity. * Monitor platinum sales and dynamic pricing opportunities. * Works closely with finance departments for ticketing settlements. * Train box office cashiers, ACE Club and Essentials staff in ticket sales. * Monitor all comp ticket requests. * Process player development ticket requests and distributions. * Build relationships with 3rd party sellers. * Setup and manage API accounts for 3rd party sellers. * Must adhere to all Tribal Ordinance, Regulation, and the ACCRS and SRC System of Internal Controls, and Standard Operating Procedures. Supervisory Responsibilities Box Office Attendants Ushers Access to Sensitive Areas and Information (ACCRS & SRC) Per the ACGC Access Matrix Signatory Ability Complimentaries per the Comp Matrix Promotion forms as defined and approved by the Gaming Commission HR related forms Purchase Requisitions

Baristas are expected to deliver truly great service, and to create a warm and friendly atmosphere for our guests. Baristas are generally the first employee that guests encounter so it is imperative that they greet all guests with a warm/genuine smile and welcome. Employees must work well as a team, maintain confidentiality and adhere to internal controls. This job ensures service standards are met and surpassed by providing customers with prompt, quality coffee selection, purchase, and preparation. Customers and employees will experience a friendly, upbeat and clean atmosphere. Required Education and/or Experience * High School Diploma/GED preferred. * 6 months related experience preferred. * Must be able to obtain a Riverside County Health Department card within one week of employment. * Must be able to complete and show proof of Responsible Alcoholic Beverage Certificate through Department of Alcoholic Beverage Control within 60 days of employment. Essential Duties and Responsibilities (other duties may be assigned) * Keeps designated working area clean and organized. * Operates and maintains equipment as required in accordance with established guidelines and safety procedures. * Prepares a variety of hand-crafted Beverages * Prepares a variety of food items * Operates a cash register/POS system, ringing proper amount into the register and giving the guest or server the correct change; accounts for all cash, charge and complimentary sales according to established internal controls; maintains integrity of all financial controls and responsibilities. * Follows standards for merchandising, stocking, rotating and storing all products. * Assures F&B areas are maintained in accordance with company standards, as well as all applicable regulations. * Remains up-to-date on property events and hours of operation for all F&B outlets. * May be assigned to Food & Beverage work stations of the casino and/or hotel. * Provide excellent guest service to both guests and internal clients. * Must adhere to all Tribal Ordinance, Regulations, and the AC System of Internal Controls, and Standard Operating Procedures.

Responsible for the management and operation of all aspects of Agua Caliente's information security and compliance functions. Ensures all technology platforms and systems are protected against threats and vulnerabilities while maintaining their overall integrity and security. Certifies all systems operate in accordance with Tribal regulatory controls and federal standards. Essential Duties and Responsibilities (other duties may be assigned) * Oversees the creation, execution and maintenance of information security and compliance related operations, plans, standards, policies and procedures throughout the organization. * Primary responsibility for determining the vision and strategy for all information security and compliance related services. * Overall responsibility for ensuring all technology platforms and systems are protected against threats and vulnerabilities while maintaining their overall integrity and security. * Oversees all vulnerability detection and remediation efforts. * Certifies all systems operate in accordance with all applicable Tribal regulatory controls, federal standards (PCI, GDPR, CPPA, etc.) and that potential weaknesses cannot be exploited for fraud, misuse, or theft. * Develops and maintains an information privacy and security-conscious culture throughout the organization. * Drives a company-wide technology related security architecture and engineering strategy. * Manages the development of education and training programs on information security and privacy matters for team members and other authorized users. * Develops, implements and maintains risk assessment, incident reporting and response systems, to address security breaches, policy violations and grievances from external parties. * Manages investigations of situations in which security may have been compromised and notifies the Chief Information Officer and other senior management of any unusual transactions impacting system security. * Serves as the official contact for information security and data privacy issues, including reporting to regulatory authorities and law enforcement. * Works closely with other IT leadership team members on ensuring system enhancements do not compromise compliance requirements or security standards. * Develops and maintains collaborative, strategic partnerships with all relevant internal departments as well as external vendors, regarding IT security and compliance related information technology solutions. * Keeps abreast of the latest IT security and privacy legislation, regulations, advisories, alerts and vulnerabilities and develops implementation strategies to ensure the company's security program and software remain current and secure. * Maintains appropriate information security and compliance related staffing levels by interviewing, selecting, training, scheduling, evaluating, promoting, disciplining and terminating team members, as needed. * Ensures work performance standards, and team member development programs maximize the individual growth and development of staff. * Provides outstanding customer service in a timely manner to both guests and fellow team members. * Performs other duties as assigned. Supervisory Responsibilities IT Security Engineer IT Security Analyst Access to Sensitive Areas and Information * As per ACGC Access Matrix * ACBCI Tribal Authorized IT Areas Signatory Ability * IT Department Forms * Purchasing forms * HR Forms * Complimentary vouchers per approved Complimentary Matrix

This position will require flexible hours most holidays and weekends and both shifts. Direct oversight of entire front desk, locker room attendants, and provider along with staff scheduling, annual job reviews, guest appeasement. Responsible for personal bank and cash handling, scheduling of client appointments. Supervision of any refunds and issuance of all gift cards. Cover shifts when others are not able. Works with team to increase revenue in upsells in services and retail. Reports directly to manager and/or director. Essential Duties and Responsibilities (other duties may be assigned) * Deeply invested in the Forbes 5-star standards and the ACE initiatives. * Greet guest with a smile, eye contact and use surname. * Ensure that the guest has a full understanding of the service and is comfortable with the process verifying appointments and times. * Interact with guests in a friendly, service-oriented manner. * Regularly check computer for service openings throughout the day being aware of what needs to be sold and looking to prevent mishaps as well as balancing of books. * Inform manager of unsafe equipment, practices or guest reactions and resolve. * Refrain from discussion of politics, salary or company information in public areas. * Arrive for your shift in uniform, looking clean and professional. Hair must be neatly styled and kept. Professional appearance must be of a conservative nature. * Attend all scheduled staff meetings. * Read departmental memo book daily, as you will be held accountable for knowing that information. * Understanding and ability to perform department opening and closing procedures. * Efficiently and accurately check-in guest, verifying appointments and times. * Handling guest complaints and problem solving as necessary. * Maintain accurate cashiering and bank responsibilities. * Promote sales of treatments and retail spa/fitness products with a priority to up selling and suggestive selling to guests. * Communicate supply needs to spa manager in writing. * Knowledge and ability to process gift card purchases. * Problem solving for guest's or provider staff in taking care of a service. * Answer telephone with proper, courteous identification greeting within three rings. * Scheduling individual services for guests with accuracy and consistency using individual log in. * Consistently ask each guest if either a male or female therapist is acceptable to him or her using the appropriate script as assigned by spa manager. * If applicable present your bank to manager/supervisor at the end of each day for auditing. * Accurately and completely handle all cancellations while enforcing cancellation policy. * Assist in fitness center or pool cabana when needed. * Ensure that staff is relieved for mandatory breaks and lunch periods. Coordinate all necessary break coverage. * Assist at various spa stations inside of the women's/men's spa. * Create weekly schedules for spa team and women's/men's spa tech staff and have approved by manager. Meet posting deadlines as required. * Act as manager on duty in Spa Manager/Spa Director's absence * Attend pre-cons and handle group bookings with correct billing procedures, bookings and maximizing sales * Oversee spa front desk, attendants and PM cleaners - assuring a positive and productive work environment * Problem solve and handle any guest situation that arises at the front desk * Schedule spa front desk, providers, attendants and PM cleaners to meet budgetary guidelines and guest demand * Train and develop spa front desk - assuring smart bookings and accurate accounting procedures * Refrain from becoming involved in or in any way participating in gossip or any other inappropriate discussions. * Confidentiality must be maintained at all times. * Perform requested duties of Spa Manager as needed. * Provide excellent guest service to both guest and internal clients. * Must adhere to all Tribal Ordinance, Regulations, and the ACCRM, and the spa at Sec-he System of Internal Controls, and Standard Operating Procedures. Supervisory Responsibilities Co-management of a staff of approximately 40 team members. Front Desk Supervisor Floor Monitor/Trainer Fitness Front Desk Access to Sensitive Areas and Information As per the AGCG Access Matrix Signatory Ability HR Related Forms Gift Certificates Complimentary coupons All forms necessary for Spa Operation Refunds in InfoGenesis

A Table Games Dealer deals cards, sells chips to customers, pays customers and collects bets, and verifies fills/credits. Essential Duties and Responsibilities (other duties may be assigned) Provides excellent guest service. * Must adhere to all aspects of the Anti-Money Laundering (AML) Program and its regulations, including, but not limited to, Title 31 Cash Transactions, Suspicious Activity Reporting and Customer Identification requirements. * Maintain a friendly relationship with customers. * Exchange cash for playing chips. * Ensure that wagers are placed before cards are dealt. * Deals cards according to casino standard procedures. * Compute payable odds to pay winning bets. * Pay winning bets and collect losing bets. * Possess good working knowledge and understanding of Agua Caliente 21 games. * Adheres to casino policies, procedures and internal controls. * Maintains integrity of table games activity. * Responsible for table security at all times. * Maintain a clean and neat table at all times. * Responsible for depositing paperwork in drop box. * Verify currency before placing in drop box. Supervisory Responsibilities * None GAMING EXPERIENCE REQUIRED

Benefits: Health Insurance - Vision Insurance - Dental Insurance - 401(k) - Flexible Schedule - Holiday Pay - Free Meal Program - Team Member Referral Program - Team Member Discounts - Vacation/Sick Time Leave - Direct Deposit General maintenance of all Tribal Facilities indoor and outdoor premises. ESSENTIAL DUTIES AND RESPONSIBILITIES (other duties may be assigned) * Responsible for timely repairs, installations, and preventive maintenance of electrical, plumbing, HVAC, kitchen equipment and any other piece of equipment that would need service. * Responsible for all timely and accurate documentation of all repairs and preventive maintenance reports * Performs departmental technical projects which will include, but not limited to electrical and mechanical equipment repair in addition to to other duties * Receives Tribal Facilities Work Orders and analyze the issue, determines a resolution and timely implementation. * Performs carpentry, plumbing, and electrical repairs. * Performs other Non-HVAC related duties at the direction of the Tribal Facilities Director.

PAY: Competitive Hourly Rate + Tips To be a Guest Service ambassador for the casino, as well as performing accurate monetary and financial transactions, as assigned. Essential Duties and Responsibilities, includes but not limited to: * Exchange cash for various casino instruments, exchange various casino instruments for cash, exchange cash for cash. * Train and work in all Casino Cage banks and windows, including (but not limited to) the chip bank, employee bank, cash machines bank and vault bank. * Pay slot and table games jackpots * Issue casino credit markers and take payment on outstanding casino credit debt * Perform credit card advance and electronic check transactions * Comply with all Federal Anti-Money Laundering requirements and regulations * Provide excellent service to our casino guests and team members Supervisory Responsibilities Access to Sensitive Areas and Information As per the ACGC Access Matrix. Signatory Ability All Cage related forms GAMING EXPERIENCE PREFERRED