Agua Caliente Casino Palm Springs jobs in Rancho Mirage, CA - 170 jobs

Works as part of a team and assists in coordinating the day-to-day operation of the environmental services department. As a member of this work team, the environmental services coordinator insures that the department operates efficiently, meets performance goals, timelines and standards. This position may require the ability to work irregular hours or to rotate shifts. EDUCATION and/or EXPERIENCE High school diploma or G.E.D. required. Associates degree or equivalent preferred. Strong interpersonal and problem-solving abilities. Competence in operation of telephone, personal computer/keyboard, Microsoft Office including Word, Excel and Outlook. Administrative experience required. ESSENTIAL DUTIES AND RESPONSIBILITIES (other duties may be assigned) Coordinates the department's efforts in preparations and set-up of special requests and communicates with other departments, as needed. Ensure compliance with: Internal Audit, Loss Prevention, Standard Operating Procedures, and Guest Service Procedures Coordinates and participates in the hiring process for new team members; makes employment recommendations to the department manager. Collaborates with the department manager and supports all financial aspects of the environmental services department. Provides input with department financials and assists with reviewing monthly department budget and monthly GL reports. Monitors expenditures for supplies, equipment and personnel for compliance with budgetary limits. Maintains effective record and filling systems and completes all administrative reports accurately. Ensures key control procedures and inventory of communication devices. In the absence of a supervisor, is responsible for signing out department items to team members and answers radio and phone calls. *

Provides guests the Agua Caliente Experience while utilizing the Forbes service standards when answering and assisting with incoming, outgoing, and interoffice calls. Determining the appropriate person to route calls to, assisting guests with time-sensitive matters, and performing office clerical duties as needed. Books reservations for the hotel, and assists with implementing hotel room inventory and group blocks. Essential Duties and Responsibilities (other duties may be assigned) * Monitor and analyze room inventories to maximize * Answer the telephones promptly using appropriate greeting * Handle general inquiries regarding Agua Caliente properties * Evaluates casino player activity in order to make comp decisions for room reservations. * Adheres to yield management procedures with hotel availability and casino marketing criteria that is set forth in the property management system * May perform clerical duties such as typing and proofreading. * Operates paging system to call individuals on the casino to the phone. * Provide excellent guest service to both guest and internal staff. * Maintains property knowledge for all 3 Agua Caliente Casinos properties by keeping up to date with information provided in the property management system including but not limited to the company website, ACE Insider, ACE Huddle, pre-shift meetings, and emails. * Uses existing resources to gather pertinent information relating to the operations of the casino and hotel to answer guest questions. * Answering, screening, and forwarding calls in a professional and courteous manner * Provides cashiering/billing competency in order to process payments and resolve billing discrepancies. * Solves guest challenges, stay opportunities, and general guest hospitality inquiries. * Provides prompt and accurate information regarding events, promotions, and entertainment. * Must adhere to all Tribal Ordinance, Regulations, and the ACCRS and SRC System of Internal Controls, and Standard Operating Procedures. Skills and Abilities * Ability to build close working relationships with other departments such as the front desk, housekeeping, and valet. * Ability to remain calm and alert, especially during emergency situations. * Demonstrates proficient knowledge and utilizes computer programs including but not limited to the hotel property management system, property-specific programs for engineering, housekeeping, dining outlets, and guest communication. * Ability to maintain departmental requirements for secret shopper calls. Supervisory Responsibilities None Access to Sensitive Areas and Information As per the ACGC Access Matrix Signatory Ability None

Graphic Artist produce art and layouts for print and digital media. Reformats and sizes ad versions, prepares materials for printer, specs type, etc. Essential Duties and Responsibilities (other duties may be assigned) Design logos, ad layouts, brochures, menus, web graphics, and client service aids Develop graphics for print collateral, digital video signage, TV, outdoor, direct mail, and social media In-house printing, trimming, and mounting of print collateral and signage as needed Basic photography as needed Create from design templates or original artwork Ensure brand consistency and high level of quality across all work Interact with Marketing leadership to ensure final graphic product meets expectations. Maintain current working knowledge of graphics software options and capabilities. Provides excellent guest service. Must comply with all applicable ACCRS and SRC System of Internal Controls, Standard Operating Procedures and all Tribal Regulations. Supervisory Responsibilities None. Qualifications Required Education and/or Experience Minimum of an Associate's degree (AA) in related field or equivalent from a technical school. Minimum 2 years of experience with layout and design of marketing collateral. Experience is Casino Marketing preferred. Well-developed portfolio with examples of graphic design for various media Proficient with mac OS hardware Strong working knowledge of Adobe Creative Cloud: Photoshop, Illustrator, InDesign Working knowledge in Microsoft Office: Word, PowerPoint, Excel, Outlook Strong typography skills Clear understanding of CMYK and printing procedures Basic knowledge in video editing and motion design in Adobe After Effects Knowledge in 3D animation is a plus Knowledge in HTML/CSS is a plus Digital photography skills is a plus Ability to work with minimal supervision Ability to perform in a fast-paced deadline driven environment Outstanding organizational skills; ability to manage multiple priorities with a high attention to detail Good verbal and written communication skills, in English, on the telephone and in person Must have good verbal and written communication skills, in English, on the telephone and in person. Working Conditions/Physical Demands To perform this job successfully, the individual must be able to stand, move and work throughout the office area and properties, including walking up to 1 ½ mile, climbing stairs and sitting at a desk/work station for the duration of the shift. Also may be subjected to a smoke filled environment. Typically the individual will be housed in an office environment. The noise level in the work environment is usually moderate, but will escalate when located in the casino environment. Must be able to grasp, bend, lift and/or carry or otherwise move goods weighing a minimum of 25 lbs. on an intermittent basis, and sufficient dexterity of hand in order to use office equipment including, but not limited to: a computer keyboard, calculator, general office equipment and multi-line telephone.

Responsible for overseeing, performing, and coordinating all maintenance and repair activities for commercial kitchen equipment across multiple properties. This role ensures that all kitchen operations remain safe, reliable, and compliant with industry standards by managing a team of technicians, prioritizing work orders, and supporting long-term equipment strategies. ESSENTIAL DUTIES AND RESPONSIBILITIES (other duties may be assigned) * Oversee day-to-day maintenance, troubleshooting, and repair of commercial kitchen equipment across all assigned properties. * Lead, supervise, and schedule a team of in-house technicians and support staff. * Perform hands-on diagnostics, repairs, and preventive maintenance as needed. * Ensure all equipment-both front-of-house and back-of-house-remains in safe working condition and meets operational requirements. * Manage work order flow, prioritize requests, and ensure timely completion through the CMMS (Hotsos). * Coordinate with property leaders, culinary teams, and facilities departments to support operational needs and minimize downtime. * Oversee vendor relationships, external repairs, and contracted services when necessary. * Maintain compliance with local, state, and federal regulations, including safety, sanitation, and equipment standards. * Develop preventive maintenance programs and equipment care strategies to extend asset life. * Track maintenance costs, budgets, and equipment performance data, providing recommendations for upgrades or replacements. * Support procurement of replacement parts, equipment, and tools while managing inventory levels. * Train team members in proper maintenance techniques, safety procedures, and equipment troubleshooting skills. * Participate in capital planning and provide technical guidance on new equipment installations and project scopes. SUPERVISORY RESPONSIBILITIES * Carries out supervisory responsibilities in accordance with the organization's policies, procedures and applicable laws. Responsibilities include training Team Members; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees per approved casino policies; addressing complaints and resolving problems. ACCESS TO SENSITIVE AREAS AND INFORMATION * As per the Agua Caliente Gaming Commission access matrix.

Takes tickets, directs and seats guests for concerts and events at The Show. Essential Duties and Responsibilities (other duties may be assigned) Welcoming guests in a polite and friendly manner. Assists with ticket taking duties including ticket scanning and drink transfer Checking tickets and directing guests to their seats. Informing guests about the location of the restrooms, refreshments, and exits. Tending to guests' comfort and assisting them with any questions or problems. Assisting patrons with disabilities or other impairments, as needed. Monitoring the guests' activity to ensure the safety of the event. Enforcing event rules and relevant health and safety regulations. Ensuring that the lobby and facilities are neat and organized. Following all emergency protocols and guiding audience members to the exits in an orderly manner. Must possess and maintain a thorough knowledge of the Agua Caliente Casino Resort Spa special events, promotions, and advertising campaigns. Provide excellent guest service. Must comply with all applicable ACCRS and SRC System of Internal Controls Standard Operating Procedures and all Tribal Regulations. Supervisory Responsibilities None Access to Sensitive Areas and Information Per the ACGC Access Matrix Signatory Ability None Qualifications Required Education and/or Experience High school diploma or G.E.D. Some demonstrated customer service experience and/or training or combination of education and experience. Computer literate with good oral and written English communication skills. Multi-lingual desirable with good phone etiquette. Working Conditions/Physical Demands To perform this job successfully, the individual must be able to stand, move and work throughout the office area and properties, including walking up to 1 ½ mile, climbing stairs and sitting OR standing at a desk/work station for the duration of the shift. Also may be subjected to a smoke filled environment. Ability to work well in a group and be proactive about the needs of guests. Able to work various shifts, weekends, possibly holidays and late nights. Reliability and promptness in arriving for scheduled shifts. Typically the individual will be housed in an live concert venue environment. The noise level in the work environment is usually moderate, but will escalate inside the concert venue. Must be able to grasp, bend, lift and/or carry or otherwise move goods weighing a minimum of 25 lbs. on an intermittent basis, and sufficient dexterity of hand in order to use office equipment including, but not limited to: a computer keyboard, calculator, general office equipment and multi-line telephone.

The Lead VIP Representative strives to ensure high-level of customer service is maintained while ensuring customers receive a positive casino and hotel experience. Performs additional functions in support of the Player Development Department. Essential Duties and Responsibilities (other duties may be assigned) Manage and communicate event and concert information to the VIP Representatives. Manage VIP Representatives work schedules including VSTL requests. Manage commentaries for show tickets and rooms per the ACRM Comp Matrix, current availability, and tracking of guest information. Ensure Player Development Team has complimentary codes for all event and hotel offers. Order and inventory supplies. Responsible for developing event promotional scripts used when taking event reservations. Ensure Sunset Suite, VIP Services and Primrose are maintained and clean. Ensure Concierge desks are equipped as needed. Perform other incidentals and related duties as approved, required and/or assigned by the Player Development Manager. Assists and works at Player Development special events. Coordinates and assists with Player Development concert ticket blocks. Must adhere to all Tribal Ordinance, Regulations, and the ACRM and ACPS System of Internal Controls, and Standard Operating Procedures Supervisory Responsibilities VIP Representatives Access to Sensitive Areas and Information As per the ACGC Access Matrix Qualifications Education and/or Experience High school diploma or G.E.D. 2-4 years of experience in player development and/or casino customer service. Business fluency with MSOffice required. Experience with Kronos, Opera and Patron preferred. Strong multi-tasking skills Good communication skills and must be computer literate. Must be able to communicate in English (Spanish a plus). Working Conditions/Physical Demands To perform this job successfully, the individual must be able to stand, move and work throughout the office area and properties, including walking up to 1 mile, climbing stairs and sitting at a desk/work station for the duration of the shift. Must be able to work in a smoke filled environment. Typically the individual will be housed in an office environment. The noise level in the work environment is usually moderate, but will escalate when located in the casino environment. Must be able to grasp, bend, lift and/or carry or otherwise move goods weighing a minimum of 25 lbs. on an intermittent basis, and sufficient dexterity of hand in order to use office equipment including, but not limited to: a computer keyboard, calculator, general office equipment and multi-line telephone.

Come work for the leading employer in the Coachella Valley. Agua Caliente offers a comprehensive benefit and compensation package that includes rich medical and dental benefits, a 401k plan with employer match, more than 3 weeks of paid time off per year for newly hired employees, and other great benefits like food and beverage discounts at our three casinos, fuel discounts, tuition and wellness reimbursement, plus much, more. WHO ARE WE: The Agua Caliente Band of Cahuilla Indians is a federally recognized Indian Tribe located in Palm Springs, California, with 32,000 acres of reservation lands that spread across Palm Springs, Cathedral City, Rancho Mirage, and into the Santa Rosa and San Jacinto mountains. The Tribe currently owns and operates two 18-hole championship golf courses, 3 casinos located in Cathedral City, Rancho Mirage, and downtown Palm Springs, two world class spas, and a fuel station. For more information about the Tribe, visit ************************* JOB DESCRIPTION SUMMARY This is a full-time position scheduled for four to five days per week including weekends from eight to ten hours per day. Ensure the enjoyment and safety of all visitors to the canyons; protect and preserve the natural and cultural resources of the canyons. ESSENTIAL DUTIES AND RESPONSIBILITIES (other duties may be assigned) Ensure the enjoyment and safety of other workers, hikers, and guests in the Canyons. Enforce regulations/ordinances in the Canyons as set forth by the Tribal Council. Maintain and control access to properties with the assistance of other Tribal Rangers as may be necessary. Act as on-site information officer, give interpretive talks, and lead visitors on scheduled interpretive hikes in Indian and Tahquitz Canyons. Provide information to visitors on the Cahuilla people and their use of the canyons, the relationship between the people and the geography, geology, the flora, and fauna of the canyons. Report and document suspicious or unusual activity to the Lead Tribal Ranger or Director. Assist local police, fire departments, search and rescue units, and emergency medical agencies as directed. Abide by the general policies and procedures in force for all Tribal employees and those of the Tribal Rangers. Maintain Tribal Ranger uniforms, vehicles, and equipment in serviceable condition. Assist in daily clean-up of Tahquitz Canyon Visitor Center as may be directed. Perform other Tribal Ranger duties as may be directed. SUPERVISORY RESPONSIBILITIES None ACCESS TO SENSITIVE AREAS AND INFORMATION None KEYS Department Offices and properties as determined by the Tribal Ranger Director. SIGNATORY ABILITY None Qualifications EDUCATION and/or EXPERIENCE Minimum of High School Diploma, desirable college courses in geology, botany, biology, and/or public speaking. One year experience in law enforcement or security. One year experience in public/customer service capacity. Certified in CPR and Basic First Aid. Must be physically fit and pass a physical examination within 30 days of employment. Must be able to hike three miles with a 25 pound pack in a time limit of 45 minutes within 30 days of employment. Must be able to communicate well and interact with large groups of people. Skilled hiker in desert and mountainous terrain. Must be knowledgeable in the cultural history, geology, geography, flora, and fauna of the canyons, desert, and surrounding mountains. WORKING CONDITIONS/PHYSICAL DEMANDS Must be able to hike all of the trails in Tahquitz and Indian Canyons in all weather conditions carrying a backpack with needed supplies. Must be able to perform maintenance tasks during the off season (summer months). Tasks may include, but not limited to fuels suppression, trail maintenance work, trash clean-up, etc. Must be able to lift at least 50 lb. to waist level and be able to walk carrying the weight. Must be able to work outdoors exposed to weather conditions on a daily basis which can range from 32 degrees F. to 125 degrees F. No matter the conditions, the individual must be able to work for extended periods of time outdoors.

Come work for the leading employer in the Coachella Valley. Agua Caliente offers a comprehensive benefit and compensation package that includes rich medical and dental benefits, a 401k plan with employer match, more than 3 weeks of paid time off per year for newly hired employees, and other great benefits like food and beverage discounts at our three casinos, fuel discounts, tuition and wellness reimbursement, plus much, more. WHO ARE WE: The Agua Caliente Band of Cahuilla Indians is a federally recognized Indian Tribe located in Palm Springs, California, with 34,000 acres of reservation lands that spread across Palm Springs, Cathedral City, Rancho Mirage, and into the Santa Rosa and San Jacinto mountains. The Tribe currently owns and operates two 18-hole championship golf courses, 3 casinos located in Cathedral City, Rancho Mirage, and downtown Palm Springs, two world class spas, a museum, and a fuel station. For more information about the Tribe, visit ************************* JOB DESCRIPTION SUMMARY The Tribal Energy Manager is responsible for planning, organizing, and managing the tribal energy program and policies of the Tribe. A primary focus to maximize energy savings using strategic partnerships, renewable energy opportunities, and education is a must. ESSENTIAL DUTIES AND RESPONSIBILITIES Track and report monthly on all energy use across the organization. Maintain an energy assessment of all Tribal properties related to energy usage, energy management, and conservation. Manage Western Area Power Administration contracts in order to maximize value to the Tribe. Work with outside consultants to maximize energy savings for the Tribe. Assist in pursuing Federal and State grant funding opportunities to support current and planned Tribal energy programs and projects. As requested, provide assistance to other Tribal departments related to assessing energy use and options for new construction or facility renovation. As assigned, perform detailed analysis of complex, multi-faceted Tribal energy development projects, including staff reports, and evaluation of development proposals. Prepares written project analyses and makes written recommendations. Performs high level project management tasks for assigned Tribal projects. Manages consultant contracts including determining scope of work and tracking budgets. SUPERVISORY RESPONSIBILITIES N/A ACCESS TO SENSITIVE AREAS AND INFORMATION Department Files Confidential and sensitive information SIGNATORY ABILITY HR Related Forms Qualifications EDUCATION and/or EXPERIENCE Minimum of a Bachelor's degree (BA) or equivalent from a four-year college with major course work in engineering, utility supplier or contractor, urban planning, public administration or a field related to the area of assignment. Minimum of four years relevant professional experience in energy project development and/or evaluation of clean energy development for federal agencies, state or local governments, institutional organizations, utility supplier or contractor, or tribal governments. Experience conducting resource assessments, technology evaluation, and load analysis is preferred. Expertise in energy project financial analysis and modeling. Assessing the regulatory and policy landscape at federal, state and local levels including entitlement and permitting. Experience interpreting and applying laws, codes, regulations and ordinances related to Indian land desirable. Practical experience using specialized computer software such as MS Excel, MS Project and Word WORKING CONDITIONS/PHYSICAL DEMANDS To perform this job successfully, the individual must be able to stand, move and work throughout the office area and properties, including walking up to 1 ½ mile, climbing stairs and sitting at a desk/work station for the duration of the shift. Typically, the individual will be housed in an office environment, but may occasionally be exposed to outside weather conditions. The noise level in the work environment is usually low to moderate. Must be able to grasp, bend, lift and/or carry or otherwise move goods weighing a minimum of 25 lbs. on an intermittent basis, and sufficient dexterity of hand in order to use office equipment including, but not limited to: a computer keyboard, calculator, general office equipment and multi-line telephone. Must be able to perform field inspections - take field trips to various properties. Be able to work in heat for short periods. Occasional travel is required.

Assists Director of Entertainment with implementing and managing all entertainment events for the property. Oversee the ongoing operations of the ACCRS Box Office including supervising all Box Office and Usher staff as well as handle all talent advances with the Tour Managers. Essential Duties and Responsibilities (other duties may be assigned) * Works closely with Player Development to manage player blocks and the Database Manager to coordinate direct mail schedules and email blast as it pertains to all entertainers. * Create and maintain entertainment schedule for the property. * Develop, implement and execute property entertainment events effectively and efficiently. Build all entertainment events in the venue's ticketing system. * Work with tours and artist agencies to facilitate VIP programs and ensure they are built correctly prior to on-sale. * Fulfills talent arrangements as specified in the contract rider, and ensures lodging, transportation, F&B, and security requirements are fulfilled. * Manage all front of house operations on show days. * Responsible for show staff personnel including ushers, box office attendants, ticket takers, production runners and external entertainment merchandising companies. * Coordinate with necessary external vendors, i.e., Entertainers and their agents, management and promoters, convention support companies for decorations and rentals of props and/or special equipment; external hotel/transportation companies as needed: and internal departments, i.e., Hotel, Marketing, Security, EVS, F&B to ensure each event runs seamlessly and smoothly. * Assists the Director of Entertainment with training and enforcing all standard operation procedures, internal controls, and company policies and job performance. * Contacts the upcoming talent before the concert to review and discuss specifics relative to the non-technical contractual requirements that are outlined in the contract rider. * Hosts talent while on property and fulfills talent requests, as approved by the Production Manager or specified in the Contract Rider. * Work closely with Director of Entertainment to build and set offers within the ticketed event. * Work closely with Director Of Entertainment in monitoring ticket sales and areas of opportunity. * Monitor platinum sales and dynamic pricing opportunities. * Works closely with finance departments for ticketing settlements. * Train box office cashiers, ACE Club and Essentials staff in ticket sales. * Monitor all comp ticket requests. * Process player development ticket requests and distributions. * Build relationships with 3rd party sellers. * Setup and manage API accounts for 3rd party sellers. * Must adhere to all Tribal Ordinance, Regulation, and the ACCRS and SRC System of Internal Controls, and Standard Operating Procedures. Supervisory Responsibilities Box Office Attendants Ushers Access to Sensitive Areas and Information (ACCRS & SRC) Per the ACGC Access Matrix Signatory Ability Complimentaries per the Comp Matrix Promotion forms as defined and approved by the Gaming Commission HR related forms Purchase Requisitions

Responsible for the management and operation of all aspects of Agua Caliente's information security and compliance functions. Ensures all technology platforms and systems are protected against threats and vulnerabilities while maintaining their overall integrity and security. Certifies all systems operate in accordance with Tribal regulatory controls and federal standards. Essential Duties and Responsibilities (other duties may be assigned) Oversees the creation, execution and maintenance of information security and compliance related operations, plans, standards, policies and procedures throughout the organization. Primary responsibility for determining the vision and strategy for all information security and compliance related services. Overall responsibility for ensuring all technology platforms and systems are protected against threats and vulnerabilities while maintaining their overall integrity and security. Oversees all vulnerability detection and remediation efforts. Certifies all systems operate in accordance with all applicable Tribal regulatory controls, federal standards (PCI, GDPR, CPPA, etc.) and that potential weaknesses cannot be exploited for fraud, misuse, or theft. Develops and maintains an information privacy and security-conscious culture throughout the organization. Drives a company-wide technology related security architecture and engineering strategy. Manages the development of education and training programs on information security and privacy matters for team members and other authorized users. Develops, implements and maintains risk assessment, incident reporting and response systems, to address security breaches, policy violations and grievances from external parties. Manages investigations of situations in which security may have been compromised and notifies the Chief Information Officer and other senior management of any unusual transactions impacting system security. Serves as the official contact for information security and data privacy issues, including reporting to regulatory authorities and law enforcement. Works closely with other IT leadership team members on ensuring system enhancements do not compromise compliance requirements or security standards. Develops and maintains collaborative, strategic partnerships with all relevant internal departments as well as external vendors, regarding IT security and compliance related information technology solutions. Keeps abreast of the latest IT security and privacy legislation, regulations, advisories, alerts and vulnerabilities and develops implementation strategies to ensure the company's security program and software remain current and secure. Maintains appropriate information security and compliance related staffing levels by interviewing, selecting, training, scheduling, evaluating, promoting, disciplining and terminating team members, as needed. Ensures work performance standards, and team member development programs maximize the individual growth and development of staff. Provides outstanding customer service in a timely manner to both guests and fellow team members. Performs other duties as assigned. Supervisory Responsibilities IT Security Engineer IT Security Analyst Access to Sensitive Areas and Information As per ACGC Access Matrix ACBCI Tribal Authorized IT Areas Signatory Ability IT Department Forms Purchasing forms HR Forms Complimentary vouchers per approved Complimentary Matrix Qualifications Education and/or Experience Bachelor's degree in computer science or related field, an equivalent combination of education and experience will be considered. Eight years of IT security and compliance experience with at least 5 years in a leadership role Leadership experience in a casino/hotel resort environment strongly preferred CISSP certification strongly preferred Strong financial acumen Direct management of cross-functional teams, including managing third party service providers Must be familiar with Microsoft products Must possess excellent written and verbal communication skills. Must be able to communicate in English. Working Conditions/Physical Demands To perform this job successfully, the individual must be able to stand, move and work throughout the office area and properties, including walking up to 1 ½ mile, climbing stairs, and sitting at a desk/work station for the duration of the shift. Must be able to work in a smoke-filled environment. Typically, the individual will be housed in an office environment. The noise level in the work environment is usually moderate but will escalate when located in the casino environment. Must be able to grasp, bend, lift and/or carry or otherwise move goods weighing a minimum of 25 lbs. on an intermittent basis, and sufficient dexterity of hand to use office equipment including, but not limited to: a computer keyboard, calculator, general office equipment and multi-line telephone.

Come work for the leading employer in the Coachella Valley. Agua Caliente offers a comprehensive benefit and compensation package that includes rich medical and dental benefits, a 401k plan with employer match, more than 3 weeks of paid time off per year for newly hired employees, and other great benefits like food and beverage discounts at our three casinos, fuel discounts, tuition and wellness reimbursement, plus much, more. WHO ARE WE: The Agua Caliente Band of Cahuilla Indians is a federally recognized Indian Tribe located in Palm Springs, California, with 32,000 acres of reservation lands that spread across Palm Springs, Cathedral City, Rancho Mirage, and into the Santa Rosa and San Jacinto mountains. The Tribe currently owns and operates two 18-hole championship golf courses, 3 casinos located in Cathedral City, Rancho Mirage, and downtown Palm Springs, two world class spas, and a fuel station. For more information about the Tribe, visit ************************* Job Description Summary Responsible for the maintenance and sanitation of all food service operations. Performs duties such as dishwashing, cleaning of all production equipment, floor cleaning and trash removal. This is a general utility position that may call for many additional tasks. Essential Duties and Responsibilities (other duties may be assigned) * General kitchen, back of house cleanliness, removes all garbage and boxes. * Pot washing and dishwashing. * Floor sanitation. * Cleaning maintenance on all kitchen equipment and returns to proper place. * Follows direction of lead Sous Chef at all times. * Transports food from kitchen to Dining room. * Assists receiving in putting food products away. * Assists servers in replenishing clean dishes and silverware. * Assists servers in bussing tables in Dining room. * Wears appropriate uniform - white shirt & checkered pants, apron, hair net, slip resistant shoes, name and gaming badge. * Provides excellent guest service to both guest and internal clients. * Must adhere to all Tribal Ordinance, Regulations, and the ACCRS and SRC System of Internal Controls, and Standard Operating Procedures. Supervisory Responsibilities None. Access to Sensitive Areas and Information As allowed per the ACGC access matrix. Signatory Ability None.

Come work for the leading employer in the Coachella Valley. Agua Caliente offers a comprehensive benefit and compensation package that includes rich medical and dental benefits, a 401k plan with employer match, more than 3 weeks of paid time off per year for newly hired employees, and other great benefits like food and beverage discounts at our three casinos, fuel discounts, tuition and wellness reimbursement, plus much, more. WHO ARE WE: The Agua Caliente Band of Cahuilla Indians is a federally recognized Indian Tribe located in Palm Springs, California, with 32,000 acres of reservation lands that spread across Palm Springs, Cathedral City, Rancho Mirage, and into the Santa Rosa and San Jacinto mountains. The Tribe currently owns and operates two 18-hole championship golf courses, 3 casinos located in Cathedral City, Rancho Mirage, and downtown Palm Springs, two world class spas, and a fuel station. For more information about the Tribe, visit ************************* JOB DESCRIPTION SUMMARY Operates light motorized equipment, and vehicles on the golf course, and does related work as needed for golf course maintenance. Employee is under the direction of superintendent, assistant superintendent, and the foreman. ESSENTIAL DUTIES AND RESPONSIBILITIES (other duties may be assigned) * Mows greens, tees, aprons, and approaches to greens and other areas not accessible with larger mowers. Rakes sand bunkers. * Aerifygreens and tees, verity-cut greens and tees, operates sod cutter, uses fertilizers * Maintains fuel, oil and other equipment fluid levels daily and reports equipment problems and failures * Performs basic preventive maintenance on equipment * May operate large mowing equipment SUPERVISORY RESPONSIBILITIES None ACCESS TO SENSITIVE AREAS AND INFORMATION None KEYS To equipment Signatory Ability Receiving with Management approval

The Call Center Supervisor is a key role to the Agua Caliente's guest service experience as it is directly responsible for the agents who are handling our valuable customer interactions. The Call Center Supervisor will be responsible for a team of agents and will be directly accountable for the performance (quality, adherence, attendance, etc.). As well, the Call Center Supervisor will serve as a shift manager, managing a shift of agents from multiple teams in order to meet service level goals using real-time call center management techniques inherent in the new operation. Essential Duties and Responsibilities (other duties may be assigned) Assisting Call Center agents with transactional processes and customer interactions; serving as the first point of escalation in more complex situations where hosts and customers need additional attention. Supervising, training, mentoring a team of 10-14 agents; directly responsible for quantitative and qualitative performance scores posted by team members. Conduct trainings to ensure Call Center Agents are meeting Forbes standards on a consistent basis. Responsible for hosting coaching and counseling sessions. Assisting the Call Center Operations Manager to create, strategize, execute and maintain new projects that will provide for a more elevated guest service experience. Trains new and existing employees for the efficient operation of the department. Helps establish and maintain appropriate staffing levels based on call volume. Assists Group Sales and Player Development team configure room block, rate codes and online bookings. Provides excellent service to both internal and external guests. Adheres to all Tribal Ordinances, Regulations, Internal Controls, and Standard Operating Procedures Supervisory Responsibilities Carries out responsibilities in accordance with the organizations policies, procedures. Responsibilities include assistants to train central room reservations agents in taking reservations and operating computer terminals and printers to store and receive reservation data. Access to Sensitive Areas and Information As per the ACGC Access Matrix Signatory Ability Employee payroll/time records Qualifications Required Education and/or Experience High School Diploma/G.E.D. 5 years call center experience. Supervisor experience preferred Working Conditions/Physical Demands To perform this job successfully, the individual must be able to stand, move and work throughout the office area and properties, including walking up to 1 ½ mile, climbing stairs and sitting at a desk/workstation for the duration of the shift. Also, may be subjected to a smoke-filled environment. Typically, the individual will be housed in an office environment. The noise level in the work environment is usually moderate but will escalate when located in the casino environment. Must be able to grasp, bend, lift and/or carry or otherwise move goods weighing a minimum of 25 lbs. on an intermittent basis, and sufficient dexterity of hand in order to use office equipment including, but not limited to: a computer keyboard, calculator, general office equipment and multi-line telephone.

Responsible for greeting guests in pool and spa area ensuring that the entire area is clean and properly set up prior to the opening of the pool while ensuring guest satisfaction throughout the day. This will be done by consistent walks through the pool area to be sure that the area is kept clean though out the day and to be sure that all policies, rules and regulations are enforced. Must check in each guest and confirm that they qualify to use our facilities. Monitor pool area to ensure that only hotel guests, qualified members and qualified spa guests use the facilities. Maintain safety and cleanliness levels. Must be cross trained in spa and fitness duties. Essential Duties and Responsibilities (other duties may be assigned) Inspire and maintain exceptional guest service. Ability to communicate in a clear, precise, positive and professional manner. Maintains a neat and clean work area, but not limited to, arranging pool furniture, picking up used towels and cleaning the pool area. Ability to enforce all policies, procedures, rules and regulations while maintaining exceptional customer service. Ability to multitask and work under pressure. Must be able to work harmoniously with all team members. Ability to pay close attention to small details, anticipating guest needs. Maintain a safe and clean facility. Keep a professional appearance, behavior, decorum and attitude at all times. Refrain from discussing business or personal information with guests. Refrain from discussing personal information with team members, especially in guest areas of the spa. Maintain strict confidentiality at all times. Perform other duties as requested by Activities Manager and Director or as needed. Comply with all company policies and procedures. Provide excellent guest service to both guest and internal clients. Must adhere to all Tribal Ordinance, Regulations, and the ACCRS and SRC System of Internal Controls, and Standard Operating Procedures. Access to Sensitive Areas and Information As per the ACGC Access Matrix. Qualifications Required Education and/or Experience High School Diploma or G.E.D. is required Experience in dealing with the public is required Must be literate and fluent in English Must have good service skills CPR training preferred Ability to swim preferred Working Conditions/Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is occasionally exposed to wet and/or dry humid conditions, moving mechanical parts, extreme heat, and risk of electrical shock. Must be able to lift up to 50 pounds and bend, pull and carry stock to the various perspective locations. Must be able to use hand motions when cleaning and wiping lounge chairs, tables and chairs. Must be able to listen and respond to visual and aural cues. Must be able to read, write, speak and understand English. Must be able to tolerate areas containing secondhand smoke, high noise levels and bright lights. Must be able to work in extreme heat and direct sunlight for long periods of time.

PAY: Competitive Hourly Rate + Tips To be a Guest Service ambassador for the casino, as well as performing accurate monetary and financial transactions, as assigned. Essential Duties and Responsibilities, includes but not limited to: * Exchange cash for various casino instruments, exchange various casino instruments for cash, exchange cash for cash. * Train and work in all Casino Cage banks and windows, including (but not limited to) the chip bank, employee bank, cash machines bank and vault bank. * Pay slot and table games jackpots * Issue casino credit markers and take payment on outstanding casino credit debt * Perform credit card advance and electronic check transactions * Comply with all Federal Anti-Money Laundering requirements and regulations * Provide excellent service to our casino guests and team members Supervisory Responsibilities Access to Sensitive Areas and Information As per the ACGC Access Matrix. Signatory Ability All Cage related forms GAMING EXPERIENCE PREFERRED

A Table Games Dealer deals cards, sells chips to customers, pays customers and collects bets, and verifies fills/credits. Essential Duties and Responsibilities (other duties may be assigned) Provides excellent guest service. Must adhere to all aspects of the Anti-Money Laundering (AML) Program and its regulations, including, but not limited to, Title 31 Cash Transactions, Suspicious Activity Reporting and Customer Identification requirements. Maintain a friendly relationship with customers. Exchange cash for playing chips. Ensure that wagers are placed before cards are dealt. Deals cards according to casino standard procedures. Compute payable odds to pay winning bets. Pay winning bets and collect losing bets. Possess good working knowledge and understanding of Agua Caliente 21 games. Adheres to casino policies, procedures and internal controls. Maintains integrity of table games activity. Responsible for table security at all times. Maintain a clean and neat table at all times. Responsible for depositing paperwork in drop box. Verify currency before placing in drop box. Supervisory Responsibilities None GAMING EXPERIENCE REQUIRED Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Education and/or Experience High school diploma or GED. One or more years related experience and/or training; or equivalent combination of education and experience in dealing cards. Must be auditioned, meet the Agua Caliente Casinos requirements for dealing efficiency and pass appropriate proficiency test. Must be able to deal the game in a fluid manner. Must possess the ability to differentiate Cheque color and appropriate values of each. Must have a professional demeanor and be able to communicate well with the public. Working Conditions/Physical Demands To perform this job successfully, the individual must be able to stand, move and work throughout the office area and properties, including walking up to 1 mile, climbing stairs and sitting at a desk/work station for the duration of the shift. Must be able to work in a smoke filled environment. Typically the individual will be housed in an office environment. The noise level in the work environment is usually moderate, but will escalate when located in the casino environment. Must be able to grasp, bend, lift and/or carry or otherwise move goods weighing a minimum of 25 lbs. on an intermittent basis, and sufficient dexterity of hand in order to use office equipment including, but not limited to: a computer keyboard, calculator, general office equipment and multi-line telephone.

Works as part of a team and assists in coordinating the day-to-day operation of the environmental services department. As a member of this work team, the environmental services coordinator insures that the department operates efficiently, meets performance goals, timelines and standards. This position may require the ability to work irregular hours or to rotate shifts. EDUCATION and/or EXPERIENCE High school diploma or G.E.D. required. Associates degree or equivalent preferred. Strong interpersonal and problem-solving abilities. Competence in operation of telephone, personal computer/keyboard, Microsoft Office including Word, Excel and Outlook. Administrative experience required. ESSENTIAL DUTIES AND RESPONSIBILITIES (other duties may be assigned) Coordinates the department's efforts in preparations and set-up of special requests and communicates with other departments, as needed. Ensure compliance with: Internal Audit, Loss Prevention, Standard Operating Procedures, and Guest Service Procedures Coordinates and participates in the hiring process for new team members; makes employment recommendations to the department manager. Collaborates with the department manager and supports all financial aspects of the environmental services department. Provides input with department financials and assists with reviewing monthly department budget and monthly GL reports. Monitors expenditures for supplies, equipment and personnel for compliance with budgetary limits. Maintains effective record and filling systems and completes all administrative reports accurately. Ensures key control procedures and inventory of communication devices. In the absence of a supervisor, is responsible for signing out department items to team members and answers radio and phone calls. SUPERVISORY RESPONSIBILITIES None ACCESS TO SENSITIVE AREAS AND INFORMATION As per the ACGC Access Matrix SIGNATORY ABILITY None WORKING CONDITIONS/PHYSICAL DEMANDS To perform this job successfully, the individual must be able to stand, move and work throughout the office area and properties, including walking up to 1 1⁄2 mile, climbing stairs and sitting at a desk or work station for the duration of the shift. Must be able to work in a smoke filled environment. Typically the individual will be housed in an office environment. The noise level in the work environment is usually moderate, but will escalate when located in the casino environment. Must be able to grasp, bend, lift and/or carry or otherwise move goods weighing a minimum of 50 lbs. on an intermittent basis, and sufficient dexterity of hand in order to use office equipment including, but not limited to: a computer keyboard, general office equipment and multi-line telephone.

Cleans rooms and halls in commercial establishment, such as hotel, restaurants, and dormitories by performing the following duties. ESSENTIAL DUTIES AND RESPONSIBILITIES (other duties may be assigned) Obtains list of rooms from supervisor for duties of the day. Advises manager or office clerk of rooms ready for occupancy. Inventories stock to ensure adequate supplies. Make beds. Replenishes supplies such as drinking glasses and writing supplies. Checks wraps and renders personal assistance to patrons. Cleans rugs, carpets, upholstered furniture, and draperies. Dust furniture. Empties wastebasket, washes windows, door panels, and TV's. Replenishes bathroom supplies. Provide excellent guest service to both guest and internal clients. Must adhere to all Tribal Ordinance, Regulations, and the ACCRS and SRC System of Internal Controls, and Standard Operating Procedures. SUPERVISORY RESPONSIBILITIES None. GAMING EXPERIENCE NOT REQUIRED QUALIFICATION REQUIREMENTS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. EDUCATION and/or EXPERIENCE Minimum of 2-3 years previous hotel housekeeping experience. Working Conditions/Physical Demands To perform this job successfully, the individual must be able to stand, move and work throughout the Hotel area and properties, including walking up to 1 1⁄2 mile, climbing stairs and sit or stand at a desk/work station for long periods of time throughout the shift Also may be subjected to a smoke filled environment. Typically the individual will be housed in an office environment. The noise level in the work environment is usually moderate, but will escalate when located in the casino environment. Must be able to grasp, lift and/or otherwise move goods weighing a minimum of 25 lbs. on an intermittent basis, and sufficient dexterity of hand in order to use office equipment including, but not limited to: a computer keyboard, calculator, general office equipment and multi-line telephone.

Come work for the leading employer in the Coachella Valley. Agua Caliente offers a comprehensive benefit and compensation package that includes rich medical and dental benefits, a 401k plan with employer match, more than 3 weeks of paid time off per year for newly hired employees, and other great benefits like food and beverage discounts at our three casinos, fuel discounts, tuition and wellness reimbursement, plus much, more. WHO ARE WE: The Agua Caliente Band of Cahuilla Indians is a federally recognized Indian Tribe located in Palm Springs, California, with 32,000 acres of reservation lands that spread across Palm Springs, Cathedral City, Rancho Mirage, and into the Santa Rosa and San Jacinto mountains. The Tribe currently owns and operates two 18-hole championship golf courses, 3 casinos located in Cathedral City, Rancho Mirage, and downtown Palm Springs, two world class spas, and a fuel station. For more information about the Tribe, visit ************************* JOB DESCRIPTION SUMMARY This is a full-time position scheduled for four to five days per week including weekends from eight to ten hours per day. Ensure the enjoyment and safety of all visitors to the canyons; protect and preserve the natural and cultural resources of the canyons. ESSENTIAL DUTIES AND RESPONSIBILITIES (other duties may be assigned) * Ensure the enjoyment and safety of other workers, hikers, and guests in the Canyons. * Enforce regulations/ordinances in the Canyons as set forth by the Tribal Council. * Maintain and control access to properties with the assistance of other Tribal Rangers as may be necessary. * Act as on-site information officer, give interpretive talks, and lead visitors on scheduled interpretive hikes in Indian and Tahquitz Canyons. * Provide information to visitors on the Cahuilla people and their use of the canyons, the relationship between the people and the geography, geology, the flora, and fauna of the canyons. * Report and document suspicious or unusual activity to the Lead Tribal Ranger or Director. * Assist local police, fire departments, search and rescue units, and emergency medical agencies as directed. * Abide by the general policies and procedures in force for all Tribal employees and those of the Tribal Rangers. * Maintain Tribal Ranger uniforms, vehicles, and equipment in serviceable condition. * Assist in daily clean-up of Tahquitz Canyon Visitor Center as may be directed. * Perform other Tribal Ranger duties as may be directed. SUPERVISORY RESPONSIBILITIES None ACCESS TO SENSITIVE AREAS AND INFORMATION None KEYS Department Offices and properties as determined by the Tribal Ranger Director. SIGNATORY ABILITY None