Patient Access Representative jobs at Spartanburg Regional Healthcare System

Job Requirements This position is responsible for supporting the Manager/Director in the development, implementation, and adherence to all activities, policies, and procedures for business of applicable departments. This position is responsible for direct supervision of patient account, coding, and access staff. Ensures daily functions of charge capture, coding, export, review, edits, and eligibility are complete and accurate to maintain revenue integrity and compliance. This position should set the standard for excellence in work ethics and expect no less from staff members. This position is responsible for the effective relationship and performance accountability of specific areas of responsibility in the department. This position is responsible for measurement of strategic department goals in relation to expected performance measures. Development of proper reporting methods to evaluate and improve staff productivity will be a function of this position. This position should also have strong leadership and management skills and function well in a team environment. Handles employee complaints, grievances and provides resolutions as appropriate. This position reports directly to the Manager and maintains close and effective working relationships with Department Director, other manager (s), supervisors, and staff members in the department to promote efficient workflow. Minimum Requirements Education * High School diploma or equivalency Experience * Five or greater years of experience in healthcare access, customer service, office and /or financial setting * Or two or greater years of experience as Patient Access Specialist * Or two or greater years of experience in a leadership position License/Registration/Certifications * Certified Healthcare Access Associate (CHAA) (within three years of job classification change) Preferred Requirements Preferred Education * Associates or bachelor's degree in business or healthcare related field. Preferred Experience * Minimum three years of experience as Patient Access Specialist * Or minimum three years of experience in a leadership position

Responsible for performing scheduling, pre-certification, benefit verification and pre-certification, Requires fast response to customer needs, independent judgement, ingenuity and initiative in utilization of computers and other equipment. Works with staff and understand appropriate scheduling processes and how processes affect ancillary departments. Conducts patient and guarantor interviews for inpatient, outpatient and emergency care registration, explains hospital policies and financial responsibilities and obtains all required signatures. Ensures that all demographic and financial data is obtained and entered in the EPIC system in an accurate and timely manner. Ensures that pre-certification and/or authorization is obtained to comply with insurance company policies. Determines estimated patient financial responsibility through verified insurance benefits, co-pays and deductibles and calculates estimated self-pay portions to be collected at time of registration. Controls the main line of communication with physicians, nursing, clinical staff, non-clinical staff and Patient Access Department to ensure appropriate patient scheduling for proper entry into and through the health care system. Performs all other duties as assigned by the management team.

Controls the main line of communication with physicians, nursing, clinical staff, non-clinical staff and Patient Access Department to ensure appropriate patient scheduling for proper entry into and through the health care system. Performs all other duties as assigned by the management team.

Controls the main line of communication with physicians, nursing, clinical staff, non-clinical staff and Patient Access Department to ensure appropriate patient scheduling for proper entry into and through the health care system. Performs all other duties as assigned by the management team.

Controls the main line of communication with physicians, nursing, clinical staff, non-clinical staff and Patient Access Department to ensure appropriate patient scheduling for proper entry into and through the health care system. Performs all other duties as assigned by the management team. Special Qualifications High School Diploma or equivalent General knowledge and experience in the healthcare industry is preferred Strong Customer service experience Ability to communicate effectively both orally and in writing Working knowledge of medical terminology ICD-10 and CPT Coding Ability to build productive internal and external working relationships Basic analytical skills Strong organizational skills and attention to detail Ability to handle challenging customers in a professional manner Material and Equipment Used Computer, Fax

INTEGRIS Health Cardiovascular Physicians, Oklahoma's largest not-for-profit health system has a great opportunity for a Patient Service Representative that will float to Altus and Elk City, Oklahoma. In this position, you'll work Monday - Friday Days with our team providing exceptional care to those who have entrusted INTEGRIS Health with their healthcare needs. If our mission of partnering with people to live healthier lives speaks to you, apply today and learn more about our recently enhanced benefits package for all eligible caregivers such as, front-loaded PTO, 100% INTEGRIS Health paid short-term disability, increased retirement match, and paid family leave. We invite you to join us as we strive to be The Most Trusted Partner for Health. The Patient Services Representative is responsible for answering telephones, taking concise messages, scanning and indexing information into the medical record, handling requests for medical records and basic scheduling. This position requires population specific competencies. Adheres to National Patient Safety Goals as appropriate based on the level of patient contact this position requires. INTEGRIS Health is an Equal Opportunity/Affirmative Action Employer. REQUIRED QUALIFICATIONS EXPERIENCE: 6 months customer service experience IMG Float Pool: This job requires the incumbents to operate a INTEGRIS-owned vehicle OR personal vehicle (non-INTEGRIS-owned) and therefore must have a current Oklahoma State Driver's License as well as a driving record which is acceptable to our insurance carrier. PREFERRED QUALIFICATIONS EXPERIENCE: 1-year clerical experience Experience in the following areas: responsibility for cashier procedures and/or basic accounting, clinic check in/out procedures, basic health insurance, HMO, PPO, and basic medical terminology, general knowledge of CPT and ICD-9 coding 6 months telephone customer service experience The Patient Services Representative responsibilities include, but are not limited to, the following: Responsible for receiving and/or dispatching incoming phone calls Collects payments for copays and deductibles Makes financial arrangements for patients Performs check in and out duties accurately and timely Makes appointments for visits and, if an emergency, informs a clinical employee or provider Verifies insurance eligibility and benefits and records the information in the medical record; completes referrals to specialty providers, home health, etc. Accurately enters patient demographics into the practice management system Takes messages when answering the telephone, correctly spelling names and identifying patient by two patient identifiers according to National Patient Safety Goals Takes clear and concise messages from pharmacies, physicians and hospital personnel; directs the message to the Clinical employee and/or Provider Manages large call volume while maintaining excellent telephone etiquette Organizes workflow to meet patient needs in a timely manner Reports to Office Manager/Supervisor. This position may have additional or varied physical demand and/or respiratory fit test requirements. Please consult the Physical Demands Project SharePoint site or contact Risk Management/Employee Health for additional information. Must be able to handle a high volume of telephone calls (potentially hundreds per day), and high volume of patient interaction (potentially hundreds per day), i.e., scheduling appointments, discussing billing problems, setting up payment arrangements, collecting past due payments. Must be able to handle multiple tasks and work in a high stress environment. May be required to drive. All applicants will receive consideration regardless of membership in any protected status as defined by applicable state or federal law, including protected veteran or disability status.

Patient Service Coordinator - Inpatient Adult Rehabilitation Job Summary: Assist the department with a variety of tasks including but not limited to direct and indirect patient interaction before, during, and after an appointment. Staff member will assist clinicians as needed during patient visits and may assist with triage of caseload. Staff member may assist with answering phone calls to the department and is expected to adhere to providing excellent customer relations. Ensure smooth operations related to pre-appointment management, including but not limited to scheduling patients, ensuring adequate financial clearance, and insurance verification. Assist with patient check-in/out and prepares patient and therapist schedule as needed. Answers telephone and seeks to provide assistance and takes messages for the department utilizing excellent customer relations. Assists department with API and supply ordering when indicated. Assist the supervisor/department with data entry and other tasks associated to patient schedules and insurance when indicated. Ensures authorizations are obtained according to department/hospital policy. Assist team with patient screening and triage of caseload as needed. Ability to navigate EMR effectively to assist with scheduling, chart reviews, and other tasks associated to duties. Assist clinician in treatments when indicated including prepping patient treatment areas and transport as needed. Assist with charge reconciliation as indicated. Other duties as assigned by the department. Work Schedule: PRN (As Needed) Licenses/Certifications/Registrations/Education: HS diploma preferred or Equivalent from an accredited school required BLS (American Heart Association)

Patient Service Coordinator - Inpatient Adult Rehabilitation Job Summary: Assist the department with a variety of tasks including but not limited to direct and indirect patient interaction before, during, and after an appointment. Staff member will assist clinicians as needed during patient visits and may assist with triage of caseload. Staff member may assist with answering phone calls to the department and is expected to adhere to providing excellent customer relations. Ensure smooth operations related to pre-appointment management, including but not limited to scheduling patients, ensuring adequate financial clearance, and insurance verification. * Assist with patient check-in/out and prepares patient and therapist schedule as needed. * Answers telephone and seeks to provide assistance and takes messages for the department utilizing excellent customer relations. * Assists department with API and supply ordering when indicated. * Assist the supervisor/department with data entry and other tasks associated to patient schedules and insurance when indicated. * Ensures authorizations are obtained according to department/hospital policy. * Assist team with patient screening and triage of caseload as needed. * Ability to navigate EMR effectively to assist with scheduling, chart reviews, and other tasks associated to duties. * Assist clinician in treatments when indicated including prepping patient treatment areas and transport as needed. * Assist with charge reconciliation as indicated. * Other duties as assigned by the department. Work Schedule: PRN (As Needed) Licenses/Certifications/Registrations/Education: * HS diploma preferred or Equivalent from an accredited school required * BLS (American Heart Association) Founded in 1906, McLeod Health is a locally owned and managed, not for profit organization supported by the strength of more than 900 members on its medical staff and more than 2,900 licensed nurses. McLeod Health is also composed of approximately 15,000 team members and more than 90 physician practices throughout its 18-county service area. With seven hospitals, McLeod Health operates three Health and Fitness Centers, a Sports Medicine and Outpatient Rehabilitation Center, Hospice and Home Health Services. The system currently has 988 licensed beds, including Hospice and Behavioral Health. The hospitals within McLeod Health include: McLeod Regional Medical Center, McLeod Health Dillon, McLeod Health Loris, McLeod Health Seacoast, McLeod Health Cheraw, McLeod Health Clarendon and McLeod Behavioral Health. If you would enjoy working in a dynamic environment and are looking for an opportunity to become part of a stellar team of professionals, we invite you to apply online today. We are an equal opportunity employer.

Responsibilities: Job Summary: The Transfer Coordinator is responsible for coordinating and prioritizing patient transfer requests into and out of the McLeod Health System, optimizing patient placement and organizational capacity. Serves as the initial point of contact from external and internal providers and obtains the necessary information to initiate patient transfers into (or out of) the McLeod Health System based on patient need. Receives transfer request from physicians, mid-level providers or representatives from internal and external facilities. Information gathered includes demographic, insurance and clinical data. Ensures accurate documentation of future admission demand for the hospital while working with flow team to ensure acceptance of the right patients at the right time. Acts as a liaison between referring hospitals and physicians on issues pertaining to placing patients. Ensure patients are safely moved in and out of hospital by coordinating clinical hand off and dispatch service. Other duties as assigned. Qualifications: Minimum 3 years of acute care nursing Advanced knowledge of Windows based computer systems Written and verbal communication skills with persons of all ages and diverse backgrounds Knowledge of EMTALA and other compliance regulations Requirements: Degrees: Associates Degree Licenses and Certifications: Registered Nurse

Responsibilities: Job Summary: The Transfer Coordinator is responsible for coordinating and prioritizing patient transfer requests into and out of the McLeod Health System, optimizing patient placement and organizational capacity. * Serves as the initial point of contact from external and internal providers and obtains the necessary information to initiate patient transfers into (or out of) the McLeod Health System based on patient need. * Receives transfer request from physicians, mid-level providers or representatives from internal and external facilities. Information gathered includes demographic, insurance and clinical data. * Ensures accurate documentation of future admission demand for the hospital while working with flow team to ensure acceptance of the right patients at the right time. * Acts as a liaison between referring hospitals and physicians on issues pertaining to placing patients. * Ensure patients are safely moved in and out of hospital by coordinating clinical hand off and dispatch service. * Other duties as assigned. Qualifications: * Minimum 3 years of acute care nursing * Advanced knowledge of Windows based computer systems * Written and verbal communication skills with persons of all ages and diverse backgrounds * Knowledge of EMTALA and other compliance regulations Requirements: Degrees: Associates Degree Licenses and Certifications: Registered Nurse Founded in 1906, McLeod Health is a locally owned and managed, not for profit organization supported by the strength of more than 900 members on its medical staff and more than 2,900 licensed nurses. McLeod Health is also composed of approximately 15,000 team members and more than 90 physician practices throughout its 18-county service area. With seven hospitals, McLeod Health operates three Health and Fitness Centers, a Sports Medicine and Outpatient Rehabilitation Center, Hospice and Home Health Services. The system currently has 988 licensed beds, including Hospice and Behavioral Health. The hospitals within McLeod Health include: McLeod Regional Medical Center, McLeod Health Dillon, McLeod Health Loris, McLeod Health Seacoast, McLeod Health Cheraw, McLeod Health Clarendon and McLeod Behavioral Health. If you would enjoy working in a dynamic environment and are looking for an opportunity to become part of a stellar team of professionals, we invite you to apply online today. We are an equal opportunity employer.

Responsibilities: Job Summary: The Transfer Coordinator is responsible for coordinating and prioritizing patient transfer requests into and out of the McLeod Health System, optimizing patient placement and organizational capacity. * Serves as the initial point of contact from external and internal providers and obtains the necessary information to initiate patient transfers into (or out of) the McLeod Health System based on patient need. * Receives transfer request from physicians, mid-level providers or representatives from internal and external facilities. Information gathered includes demographic, insurance and clinical data. * Ensures accurate documentation of future admission demand for the hospital while working with flow team to ensure acceptance of the right patients at the right time. * Acts as a liaison between referring hospitals and physicians on issues pertaining to placing patients. * Ensure patients are safely moved in and out of hospital by coordinating clinical hand off and dispatch service. * Other duties as assigned. Qualifications: * Minimum 3 years of acute care nursing * Advanced knowledge of Windows based computer systems * Written and verbal communication skills with persons of all ages and diverse backgrounds * Knowledge of EMTALA and other compliance regulations Requirements: Degrees: Associates Degree Licenses and Certifications: Registered Nurse Founded in 1906, McLeod Health is a locally owned and managed, not for profit organization supported by the strength of more than 900 members on its medical staff and more than 2,900 licensed nurses. McLeod Health is also composed of approximately 15,000 team members and more than 90 physician practices throughout its 18-county service area. With seven hospitals, McLeod Health operates three Health and Fitness Centers, a Sports Medicine and Outpatient Rehabilitation Center, Hospice and Home Health Services. The system currently has 988 licensed beds, including Hospice and Behavioral Health. The hospitals within McLeod Health include: McLeod Regional Medical Center, McLeod Health Dillon, McLeod Health Loris, McLeod Health Seacoast, McLeod Health Cheraw, McLeod Health Clarendon and McLeod Behavioral Health. If you would enjoy working in a dynamic environment and are looking for an opportunity to become part of a stellar team of professionals, we invite you to apply online today. We are an equal opportunity employer.

Responsibilities: Plans individualized nursing care to meet the holistic age specific needs of patients. Fosters an environment that demonstrates caring, compassion, and respect for patients, families and visitors. Competently manages employee related complaints, issues and concerns to optimize the work environment. Assists Director in leadership tasks as necessary. Supervises and ensures use of appropriate health and safety equipment to protect both patients and staff. Ensures compliance with established unit standards, policies and specific standards of care, coordinating patient care activities for assigned shift. Performs patient care management duties in maintaining an organized workflow and open communication including: development and evaluation, performance improvement, and staffing patterns during assigned shift. Participates in managing fiscal responsibility of the unit. Fosters interdepartmental and collaborative relationships. Performs all other duties as necessary. Qualifications / Licenses / Certifications: Graduate from an approved Registered Nursing program. Active Registered Nursing License verified by the LLR Basic Life Support Pediatric Advance Life Support Adult Cardiac Life A minimum of 2 years of ICU experience required Work Schedule: Full-time, 80 hours bi-weekly; Primarily Mon-Fri, 7a-3p, with nightshift coverage as needed/scheduled. Rotating weekend call required.

Administers the submission of medical claims that are billed electronically to payers for processing; researches, analyzes and corrects claim edits as provided by payers and the clearinghouse software; all other duties as assigned by Management. Efficient typist and PC operator with knowledge of business office functions and third party payor billing, including reimbursement methods and requirement. High school graduate or equivalent; Expertise in communication and public relations.

Provide on-site didactic and hands on training for nursing and other medical center staff in the use and proper application of available unit specific safe patient handling equipment to ensure OSHA compliance, improve patient and medical staff safety during transfers and bedside activity and promote a culture of injury prevention and safe patient handling throughout McLeod facilities. Will provide orientation and training to nursing and other medical center staff, competency assessment, assessing staff learning needs regarding all aspects of Safe Patient Handling and Mobility (Unit Peer Leader Program, regulatory requirements, equipment, bariatric). Provide training to nursing staff on application and implementation of BMAT (bedside mobility assessment tool) to identify mobility levels of patients in their care; to outline mobility plans when mobilization is needed for patient care activities. Assist in the analysis and investigation of employee patient handling injuries by providing expertise in safe patient handling best practices; identify and provide recommendations for additional training for incident avoidance. Coordinate enhancements in interdisciplinary communication regarding safe patient handling and mobility. Outline, develop and create safe patient handling collateral materials: newsletters, tip sheets & equipment guides to foster safe patient handling best practices and equipment application and use. Plans and delivers technically competent care to patients with complex needs. Participate in unit/program level quality improvement processes and initiatives as well as customer service program. Record and report on engagements including job coaching, training and consultation requests; updating records regularly for compliance tracking. Responsible for equipment tracking, accessory inventory and supply; identifying defective or damaged equipment, initiating red tag and repairs This position may include other clinical or administrative assignments necessary to the mission of McLeod Health. Maintains a professional image and exhibits excellent customer relations to patients, visitors, physicians, and co-workers in accordance with our Service Excellence Standards and Core Values. Will work at the Seacoast, Loris, Carolina Forest and coastal physician practices as needed Work Schedule: 80 hours bi-weekly Qualifications: RN, Occupational Therapist, Physical Therapist, or Physical Therapy Assistant. Hospital bedside in-patient experience a must. Previous instructional/teaching duties a plus. Licenses and Certifications: RN: Graduate of a school of professional nursing approved by the appropriate State-accrediting agency and accredited by one of the following accrediting bodies at the time the program was completed by the applicant: The Accreditation Commission for Education in Nursing (ACEN) or The Commission on Collegiate Nursing Education (CCNE). Occupational Therapist, Physical Therapist, or Physical Therapy Assistant: Valid professional license within the state of practice. American Heart Association Healthcare provider.

Provide on-site didactic and hands on training for nursing and other medical center staff in the use and proper application of available unit specific safe patient handling equipment to ensure OSHA compliance, improve patient and medical staff safety during transfers and bedside activity and promote a culture of injury prevention and safe patient handling throughout McLeod facilities. Will provide orientation and training to nursing and other medical center staff, competency assessment, assessing staff learning needs regarding all aspects of Safe Patient Handling and Mobility (Unit Peer Leader Program, regulatory requirements, equipment, bariatric). Provide training to nursing staff on application and implementation of BMAT (bedside mobility assessment tool) to identify mobility levels of patients in their care; to outline mobility plans when mobilization is needed for patient care activities. Assist in the analysis and investigation of employee patient handling injuries by providing expertise in safe patient handling best practices; identify and provide recommendations for additional training for incident avoidance. Coordinate enhancements in interdisciplinary communication regarding safe patient handling and mobility. Outline, develop and create safe patient handling collateral materials: newsletters, tip sheets & equipment guides to foster safe patient handling best practices and equipment application and use. Plans and delivers technically competent care to patients with complex needs. Participate in unit/program level quality improvement processes and initiatives as well as customer service program. Record and report on engagements including job coaching, training and consultation requests; updating records regularly for compliance tracking. Responsible for equipment tracking, accessory inventory and supply; identifying defective or damaged equipment, initiating red tag and repairs This position may include other clinical or administrative assignments necessary to the mission of McLeod Health. Maintains a professional image and exhibits excellent customer relations to patients, visitors, physicians, and co-workers in accordance with our Service Excellence Standards and Core Values. Will work at the Seacoast, Loris, Carolina Forest and coastal physician practices as needed Work Schedule: 80 hours bi-weekly Qualifications: RN, Occupational Therapist, Physical Therapist, or Physical Therapy Assistant. Hospital bedside in-patient experience a must. Previous instructional/teaching duties a plus. Licenses and Certifications: RN: Graduate of a school of professional nursing approved by the appropriate State-accrediting agency and accredited by one of the following accrediting bodies at the time the program was completed by the applicant: The Accreditation Commission for Education in Nursing (ACEN) or The Commission on Collegiate Nursing Education (CCNE). Occupational Therapist, Physical Therapist, or Physical Therapy Assistant: Valid professional license within the state of practice. American Heart Association Healthcare provider. Founded in 1906, McLeod Health is a locally owned and managed, not for profit organization supported by the strength of more than 900 members on its medical staff and more than 2,900 licensed nurses. McLeod Health is also composed of approximately 15,000 team members and more than 90 physician practices throughout its 18-county service area. With seven hospitals, McLeod Health operates three Health and Fitness Centers, a Sports Medicine and Outpatient Rehabilitation Center, Hospice and Home Health Services. The system currently has 988 licensed beds, including Hospice and Behavioral Health. The hospitals within McLeod Health include: McLeod Regional Medical Center, McLeod Health Dillon, McLeod Health Loris, McLeod Health Seacoast, McLeod Health Cheraw, McLeod Health Clarendon and McLeod Behavioral Health. If you would enjoy working in a dynamic environment and are looking for an opportunity to become part of a stellar team of professionals, we invite you to apply online today. We are an equal opportunity employer.

Job Requirements The Patient Access Specialist position receives, coordinates and implements the initial patient experience by providing critical functions essential to ensuring proper clinical treatment, billing and reimbursement, patient satisfaction as well as efficient and accurate handling of the patient registration process. Minimum Requirements Education * High School diploma or equivalency Experience * Minimum three years' experience in healthcare access and/or customer service * Emphasis on financial analysis of insurance benefits for up front collections * Focused knowledge with CPT, HCPCS and ICD-10 codes * Excellent understanding of insurance and medical terminology * Solid Microsoft Office skills required with a focus on Excel and Word License/Registration/Certifications * N/A Preferred Requirements Preferred Education * Associates or bachelor's degree in Business or Healthcare related field Preferred Experience * Minimum four + years' experience in healthcare access, customer service * Minimum one-year experience in a financial environment Preferred License/Registration/Certifications * Certified Healthcare Access Associate (CHAA) or Certified Medical Insurance Specialist (CMIS) Core Job Responsibilities * Assists with Onboarding of new associates * Cross training of current associates * Comprehensive Pre-Registration process for specified departments/modalities due to sensitive nature of patient clinical and/or financial needs and complication of required processes * Accurately completes a quality registration in the HIS system that maintains the integrity of demographic and financial information required for clinical and billing functions for every patient encounter * Understands and adheres to state and federal regulations and system policies regarding compliance, integrity and ethical registration practices. * Reviews and ensures that all medical orders are compliant and meet government and hospital guidelines as well as clinical protocols * Completes clinical screening for specified modalities to ensure patient safety * Ability to obtain insurance eligibility and benefit information from payors via phone, RTE, or web in order to provide patient with estimated responsibility for services requested or rendered * Responsible for all patient and claim edits for accuracy and compliance with all government and commercial carriers to ensure a clean claim submission * Works as a liaison with Centralized Referral Center or assigned entity to ensure prior-authorizations have been obtained to secure payment and prevent denials * Complete and/or process patient payments for account posting accuracy * Maintain an accurate cash drawer and functions related to cash drawer reconciliation and deposit * Responsible for practicing AIDET and all customer/patient related encounters * Performs other duties assigned by department supervisor or manager

Job Requirements The Patient Access Representative position receives, coordinates and implements the initial patient experience by providing critical functions essential to ensuring proper clinical treatment, billing and reimbursement, patient satisfaction as well as efficient and accurate handling of the patient registration process. Minimum Requirements Education * High School diploma or equivalency Experience * One-year experience in healthcare access, customer service, and/or financial setting License/Registration/Certifications * N/A Preferred Requirements Preferred Education * Associates degree Preferred Experience * Three years of experience in healthcare access, customer service, and/or financial setting Preferred License/Registration/Certifications * N/A Core Job Responsibilities * Accurately completes a quality registration in the HIS system that maintains the integrity of demographic and financial information required for clinical and billing functions for every patient encounter * Responsible for utilization of time and management of work processes to ensure organizational and departmental expectations are met * Verification and review of insurance benefits and financial clearance for all payors at each encounter * Works in conjunction with the Centralized Referral Center to ensure prior authorizations have been obtained * Research and resolve all registration occurrences for demographic, clinical and insurance accuracy * Understands and adheres to state and federal regulations and system policies regarding compliance, integrity and ethical registration practices * Accurately complete patient estimate letter and attempt cash collection when applicable and process patient payments for account posting * Responsible for practicing AIDET in all customer/patient related encounters * Reviews and ensures that all medical orders are compliant and meet government and hospital guidelines as well as clinical protocols * Completes clinical screening for specified modalities to ensure patient safety * Ensures proper utilization of computer systems to facilitate efficient and effective workflow processes * Ability to obtain insurance eligibility and benefit information from payors via phone, RTE, or web in order to provide patient with estimated responsibility for services requested or rendered * Maintain an accurate cash drawer and functions related to cash drawer reconciliation and deposit * Performs other duties assigned by department supervisor or manager

Job Requirements The Patient Access Representative position receives, coordinates and implements the initial patient experience by providing critical functions essential to ensuring proper clinical treatment, billing and reimbursement, patient satisfaction as well as efficient and accurate handling of the patient registration process. Minimum Requirements Education * High School diploma or equivalency Experience * One-year experience in healthcare access, customer service, and/or financial setting License/Registration/Certifications * N/A Preferred Requirements Preferred Education * Associates degree Preferred Experience * Three years of experience in healthcare access, customer service, and/or financial setting Preferred License/Registration/Certifications * N/A Core Job Responsibilities * Accurately completes a quality registration in the HIS system that maintains the integrity of demographic and financial information required for clinical and billing functions for every patient encounter * Responsible for utilization of time and management of work processes to ensure organizational and departmental expectations are met * Verification and review of insurance benefits and financial clearance for all payors at each encounter * Works in conjunction with the Centralized Referral Center to ensure prior authorizations have been obtained * Research and resolve all registration occurrences for demographic, clinical and insurance accuracy * Understands and adheres to state and federal regulations and system policies regarding compliance, integrity and ethical registration practices * Accurately complete patient estimate letter and attempt cash collection when applicable and process patient payments for account posting * Responsible for practicing AIDET in all customer/patient related encounters * Reviews and ensures that all medical orders are compliant and meet government and hospital guidelines as well as clinical protocols * Completes clinical screening for specified modalities to ensure patient safety * Ensures proper utilization of computer systems to facilitate efficient and effective workflow processes * Ability to obtain insurance eligibility and benefit information from payors via phone, RTE, or web in order to provide patient with estimated responsibility for services requested or rendered * Maintain an accurate cash drawer and functions related to cash drawer reconciliation and deposit * Performs other duties assigned by department supervisor or manager

Full-time Description We are looking for a detail-oriented Scheduler to join our team and assist in the organization and coordination of home care services. The Scheduler will be responsible for creating and maintaining client care schedules, matching caregivers with clients based on needs and preferences, and ensuring that all shifts are adequately staffed. The ideal candidate will possess excellent communication skills, have strong attention to detail, and be able to thrive in a fast-paced environment. Responsibilities: Coordinate client care schedules in accordance with client needs and caregiver availability. Match caregivers with clients based on skills, experience, and client preferences. Communicate effectively with clients, caregivers, and other team members to ensure smooth scheduling operations. Monitor and manage caregiver availability, time-off requests, and scheduling conflicts. Maintain accurate and up-to-date records of client schedules, caregiver assignments, and changes. Collaborate with the care management team to address any scheduling issues or concerns. Provide excellent customer service to clients and caregivers, addressing any scheduling-related inquiries or issues promptly and professionally. Assist with recruiting and onboarding new caregivers as needed. Participate in staff meetings, trainings, and other team activities as required. Adhere to all company policies, procedures, and confidentiality standards. Qualifications: High school diploma or equivalent required; associate's or bachelor's degree preferred. Previous experience in scheduling, preferably in a healthcare or home care setting. Home health care experience. Excellent organizational and time management skills. Strong communication skills, both verbal and written. Ability to multitask and prioritize tasks effectively. Proficiency in computer applications, including scheduling software and Microsoft Office suite. Ability to work independently and as part of a team. Compassionate and customer-focused attitude. This position offers the opportunity to make a meaningful difference in the lives of our clients and caregivers while working in a supportive and collaborative environment. If you are passionate about providing high-quality care and enjoy working in a dynamic and rewarding field, we encourage you to apply for the Scheduler position at McLeod Home Care. Job Type: Full-time Pay: $17.00 Expected hours: 40 per week Schedule: Monday to Friday Weekends as needed Work Location: In person Requirements Must be 18 years or older High school diploma or GED Any state-mandated certification Must pass a drug test and background check Minimum of 1 to 2+ year(s) adult personal care assistance experience Minimum of 1+ year(s) professional or personal experience supporting individuals with disabilities, mental illnesses, or challenging behaviors. Must have a valid South Carolina driver's license, provide current registration and insurance, and have a clean driving record if transporting clients McLeod Home Care is an equal opportunity employer