Leader jobs at SpartanNash - 120 jobs

Deli/Bakery Lead
Spartannash 4.8
Leader job at SpartanNash
As a member of the C&S Wholesale Grocers family of companies, SpartanNash is a food solutions company that delivers the ingredients for a better life. A distributor, wholesaler and retailer with a global supply chain network, SpartanNash distributes grocery and household goods, including fresh produce and the Our Family portfolio of products, to locations in all 50 states. Our braggingly happy team members - ranging from bakery managers to order selectors; from IT developers to vice presidents of finance; from HR Business Partners to export specialists - create braggingly happy customers spanning national accounts, independent and chain grocers, e-commerce retailers, U.S. military commissaries and exchanges, and the Company's own brick-and-mortar grocery stores, pharmacies and fuel centers. Ready to contribute to the success of our food solutions company? Apply now! **Location:** 3950 E Galbraith Rd - Cincinnati, Ohio 45326 **Position Summary:** This role is responsible to lead the day-to-day activities of the department operations in a retail store in the absence of the department manager or as directed, ensuring the associates are trained, the department is fully staffed, operating at company standards and meeting all company goals and key performance indicators. **Here's what you'll do:** + Be responsible to order and maintain inventory in your department, while utilizing inventory control procedures, including proper markdown procedures to minimize known loss and to ensure product freshness and quality. + Review and validate received orders for amount, quality, count or weight, condition, and ensure all product is stored in appropriate areas. + Manage a team that completes all stocking, production, and additional tasks to ensure product quality, production planning, accuracy, and date sensitive rotation, as well as ensure all spoiled/damaged products are handled per established guidelines. + Maintain familiarity with all products carried in the department as well as throughout the store. + Know the ad items, special prices, coupon deals or other features, that apply to the store's sales and rewards programs. + Assure that the weekly and period Flight Plan are communicated and executed to company expectations and timeline. + Follow company policies and timelines using the required tools and software to manage scheduling, according to forecasted guidelines. + Support the department manager in implementing and maintaining work schedules, labor control, overtime control, and payroll expense for the department. + Implement Our Winning Recipe and model our core values and competencies. + Support the department manager in being responsible for department management including staffing, training, performance management, and career development of associates. + Support the department manager in developing and monitoring department goals. + Support the department manager in developing and monitoring department forecasts, as required. + Attend and participate in daily huddles, manager meetings, as well as district and company level meetings via phone, online, or in person, as required. + Maintain a clean, attractive, and well stocked department, by using structure of the day guidelines, as well as executing "Prime Time" standards. + Assure that all food safety guidelines and requirements are always followed and maintained throughout the entire store. Take immediate corrective action if not followed. + Assure that all safety guidelines and requirements are always followed and maintained throughout the entire store. Take immediate corrective action if not followed. + Support the department manager in developing and implementing a plan that results in meeting company goals and key performance indicators. + Follow all PPE and Safety Guidelines + Follow all Food Safety and Cleaning Expectations + Follow Guest Experience Guidelines + May be assigned tasks in other departments based on customer experience need + Additional responsibilities may be assigned as needed **Here's what you'll need:** + High School Graduate (Required) or Equivalent (GED). + 0-2 years of retail experience preferred. + Strong written and verbal communication, and bookkeeping skills. + Good organization, prioritization, decision-making, problem solving and conflict management skills. + Strong leadership abilities with capability to work in a hands-on environment. + Good strategic planning and business acumen skills. + Good knowledge of retail store operations; knowledge of retail management systems. + Suggestive Selling/Knowledge of Products preferred. + Proficient in Word, Excel, Outlook, and PowerPoint. + Depending on company location, ability to communicate in Spanish is highly desirable. **Physical Requirements:** The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. May be required to lift and/or move up to 30 pounds frequently, and up to 50 pounds occasionally. The associate is required to stand and walk for extended periods of time and may bend, stoop, twist and turn frequently. While performing the duties of this position, the employee is subject to a typical retail store environment (varied temperatures) and is exposed to outside weather conditions. The noise level in the work environment is usually low to moderate. Travel requirements vary by assignment. As part of our **People First** culture, SpartanNash is proud to offer a robust and competitive Total Rewards benefits package (******************************************************** . SpartanNash is an Equal Opportunity Employer that invests in Associate development, recognizes and celebrates success, fosters two-way communication, and promotes a sense of belonging. We are committed to providing equal employment opportunities to all individuals, including those with disabilities and Veterans. We are not able to sponsor work visas for this position. **Company:** Dillonvale IGA **Job Area:** Retail **Job Family:** Retail Stores **Job Type:** Full time **Req ID:** R80183 Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status or other characteristics protected by state or federal law. Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions. If you require assistance or an accommodation of any kind to complete an application, please contact us at **************************.
$38k-71k yearly est. 60d+ ago

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CUSTOMER SVC/DEPT LEADER
Kroger 4.5
Columbus, OH jobs
Create an outstanding customer experience through exceptional service. Establish and maintain a safe and clean environment that encourages our customers to return. Direct and supervise all day-to-day functions, duties and activities for the Front-end department. Responsible for the execution of best practices, goals and Front-end standards established for the department. Embrace the Customer 1st strategy and encourage associates to deliver excellent customer service. Role model and demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion and safety of others. Minimum Effective communication skills Knowledge of basic math (counting, addition, and subtraction) Ability to handle stressful situations Retail or Customer Service experience Promote trust and respect among associates. Communicate company, department, and job specific information to associates. Collaborate with associates and promote teamwork to help achieve company/store goals. Create an environment that enables customers to feel welcome, important and appreciated by answering questions regarding products sold within the department and throughout the store. Gain and maintain knowledge of products sold within the departments and be able to respond to questions and make suggestions about products. Monitor and control supply expenses for the department. Manage cash control, sales and cash items and records for the store. Manage the scheduling of Front-end associates to provide adequate department coverage. Assist store management in preparing the store/department budget, profit and loss reviews, and take appropriate action on all financial reports. Develop and implement a department business plan to achieve desired results. Create and execute sales promotions in partnership with store management. Implement the period promotional plan for the department. Stay current with present, future, seasonal and special ads. Monitor and control expenses for the department. Maintain an awareness of inventory/stocking conditions; note any discrepancies in inventory. Schedule daily, weekly and monthly price changes by updating shelf tags and promotional signs. Plan, organize and supervise the inventory process. Train department associates on inventory/stocking and Computer Assisted Ordering. Adhere to all food safety regulations and guidelines. Reinforce safety programs by complying with safety procedures and identify unsafe conditions and notify store management. Practice preventive maintenance by properly inspecting equipment and notify appropriate department or store manager of any items in need of repair. Notify management of customer or employee accidents. Report all safety risks or issues, and illegal activity, including: robbery, theft or fraud. Oversee and manage the efficient operations of all functions and activities of the Front-end. Adhere to all local, state and federal laws, and company guidelines. Assists management in the supervision and coaching of front end associates in the performance of their duties. Must be able to perform the essential functions of this position with or without reasonable accommodation.
$87k-140k yearly est. Auto-Apply 60d+ ago
GROCERY/DEPT LEADER
Kroger 4.5
Columbus, OH jobs
Create an outstanding customer experience through exceptional service. Establish and maintain a safe and clean environment that encourages our customers to return. Direct and supervise all functions, duties and activities for the department. Support the day-to-day functions of the Grocery operations. Embrace the Customer 1st strategy and encourage associates to deliver excellent customer service. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion and safety. MINIMUM High School Diploma or GED Any management experience DESIRED 1 year of grocery retail experience Adhere to all food safety regulations and guidelines; ensure proper temperatures in cases and coolers are maintained and temperature logs are maintained Report all safety risks or issues, and illegal activity, including: robbery, theft or fraud; notify management of customer or employee accidents Train department associates on inventory/stocking and Computer Assisted Ordering (CAO) Plan, organize and supervise the inventory process Schedule daily, weekly and monthly price changes by updating shelf tags and promotional signs Maintain an awareness of inventory/stocking conditions; note any discrepancies in inventory Assist store management in preparing the store/department budget, profit and loss reviews, and take appropriate action on all financial reports Monitor and control expenses for the department Stay current with present, future, seasonal and special ads Implement the period promotional plan for the department Prepare and submit seasonal critiques for the sales and merchandising supervisor Create and execute sales promotions in partnership with store management Understand the store's layout and be able to locate products Gain and maintain knowledge of products sold within the department and be able to respond to questions and make suggestions about products Adhere to all local, state and federal laws, and company guidelines Train and develop associates on performance of their job and participate in the performance appraisal process Develop adequate scheduling to manage customer volume throughout hours of operation Collaborate with associates and promote teamwork to help achieve company/store goals Communicate company, department, and job specific information to associates Supervise and coach direct reports in the performance of their duties; complete performance reviews and provide feedback to direct reports Ability to work cooperatively in high paced and sometimes stressful environment Ability to manage conflict in a reasonable, nonconfrontational and cooperative manner Ability to act with honesty and integrity regarding customer and business information Ability to follow directions and seek assistance when necessary to resolve customer and business issues Provide support and assistance through direct interaction with minors, individuals with special needs, and/or older adults Must be able to perform the essential job functions of this position with or without reasonable accommodation
$45k-87k yearly est. Auto-Apply 60d+ ago
MEAT/DEPT LEADER
Kroger 4.5
Dublin, OH jobs
Plan, organize, train and direct Meat department associates; perform production and customer service functions; maximize store sales and profits. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion and safety. Minimum Willing to work weekends and holidays. Effective written and oral communication skills. Ability to make intelligent decisions quickly. Able to tactfully and calmly handle stressful situations and make a positive impression on associates and customers. Possess abilities and skills for effective production, merchandising, and customer services related to preparation and sale of products. Understanding of all key components of department operations. Knowledge of applicable laws and regulations related to employment practices, safety, and food handling. Desired Knowledge of applicable laws and regulations related to employment practices, safety, food handling. Meat work experience or similar experience in food preparation. Past work record reflects dependability and integrity. Develop maximum customer relations through friendliness and courtesy and implementation of all company policies. Be alert and assist in store security. Be perceptive and handle customer complaints. Keep department temperature logs accurately updated and maintained. Train and follow up with Meat department associates on temperature logs to guarantee accurately recorded temperatures. Perform and direct others in pricing and displaying of merchandise. Maintain proper signage, product rotation, freshness, quantity, quality and proper space allocation for merchandise. Provide input on department budgets, goals and results. Train and develop all Meat department employees, insuring that proper emphasis on customer courtesy and productivity is developed and that the technical skills learned are properly utilized. Implement company programs and adhere to company policies and procedures, particularly in the area of maintenance of a work environment free of unlawful harassment or discrimination. Make recommendations regarding the hiring, firing, disciplining, demoting, transferring and evaluating of all meat department associates. Demonstrate the ability and desire to promote, communicate and implement company initiatives and process improvements to direct reports in a positive manner. Demonstrate aptitude to manage people and organize workloads. Supervise and coach direct reports in the performance of their duties; complete performance reviews and provide feedback to direct reports. Ability to work cooperatively in high paced and sometimes stressful environment. Ability to manage conflict in a reasonable, nonconfrontational and cooperative manner. Ability to act with honesty and integrity regarding customer and business information. Ability to follow directions and seek assistance when necessary to resolve customer and business issues. Provide support and assistance through direct interaction with minors, individuals with special needs, and older adults. Ability to work cooperatively in high paced and sometimes stressful environment. Ability to manage conflict in a reasonable, nonconfrontational and cooperative manner. Ability to act with honesty and integrity regarding customer and business information. Ability to follow directions and seek assistance when necessary to resolve customer and business issues. Provide support and assistance through direct interaction with minors, individuals with special needs, and older adults. Must be able to perform the essential functions of this position with or without reasonable accommodation.
$45k-87k yearly est. Auto-Apply 60d+ ago
MEAT/DEPT LEADER
Kroger 4.5
Dublin, OH jobs
Plan, organize, train and direct Meat department associates; perform production and customer service functions; maximize store sales and profits. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion and safety. Minimum Willing to work weekends and holidays. Effective written and oral communication skills. Ability to make intelligent decisions quickly. Able to tactfully and calmly handle stressful situations and make a positive impression on associates and customers. Possess abilities and skills for effective production, merchandising, and customer services related to preparation and sale of products. Understanding of all key components of department operations. Knowledge of applicable laws and regulations related to employment practices, safety, and food handling. Desired Knowledge of applicable laws and regulations related to employment practices, safety, food handling. Meat work experience or similar experience in food preparation. Past work record reflects dependability and integrity. Develop maximum customer relations through friendliness and courtesy and implementation of all company policies. Be alert and assist in store security. Be perceptive and handle customer complaints. Keep department temperature logs accurately updated and maintained. Train and follow up with Meat department associates on temperature logs to guarantee accurately recorded temperatures. Perform and direct others in pricing and displaying of merchandise. Maintain proper signage, product rotation, freshness, quantity, quality and proper space allocation for merchandise. Provide input on department budgets, goals and results. Train and develop all Meat department employees, insuring that proper emphasis on customer courtesy and productivity is developed and that the technical skills learned are properly utilized. Implement company programs and adhere to company policies and procedures, particularly in the area of maintenance of a work environment free of unlawful harassment or discrimination. Make recommendations regarding the hiring, firing, disciplining, demoting, transferring and evaluating of all meat department associates. Demonstrate the ability and desire to promote, communicate and implement company initiatives and process improvements to direct reports in a positive manner. Demonstrate aptitude to manage people and organize workloads. Supervise and coach direct reports in the performance of their duties; complete performance reviews and provide feedback to direct reports. Ability to work cooperatively in high paced and sometimes stressful environment. Ability to manage conflict in a reasonable, nonconfrontational and cooperative manner. Ability to act with honesty and integrity regarding customer and business information. Ability to follow directions and seek assistance when necessary to resolve customer and business issues. Provide support and assistance through direct interaction with minors, individuals with special needs, and older adults. Ability to work cooperatively in high paced and sometimes stressful environment. Ability to manage conflict in a reasonable, nonconfrontational and cooperative manner. Ability to act with honesty and integrity regarding customer and business information. Ability to follow directions and seek assistance when necessary to resolve customer and business issues. Provide support and assistance through direct interaction with minors, individuals with special needs, and/or older adults. Must be able to perform the essential functions of this position with or without reasonable accommodation.
$45k-87k yearly est. Auto-Apply 60d+ ago
BAKERY/DEPT LEADER
Kroger 4.5
Marion, OH jobs
Embrace the Customer 1st strategy to create an outstanding customer experience through exceptional service. Establish and maintain a safe and clean environment that encourages our customers to return. Achieve sales and profit goals established for the department, and monitor and control all established quality assurance standards. Direct, support and supervise all functions, duties and activities for the Bakery department. Role model and demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion and safety. From one tiny Cincinnati grocery store more than a century ago, we've grown into what today is the nation's largest grocer with nearly 2,800 stores in 35 states operating under 28 different names. As America's grocer, we take pride in bringing diverse teams with a passion for food and people together with one common purpose: To Feed the Human Spirit. With a history of innovation, we work tirelessly to create amazing experiences for our customers, communities AND each other, with food at the heart of it all. Here, people matter. That's why we strive to provide the ingredients you need to create your own recipe for success at work and in life. We help feed your future by providing the value and care you need to grow. If you're caring, purpose-driven and hungry to learn, your potential is unlimited. Whether you're seeking a part-time position or a new career path, we've got a fresh opportunity for you. Apply today to become part of our Kroger family! What you'll receive from us: The Kroger Family of Companies offers comprehensive benefits to support your Associate Well-Being, including Physical, Emotional, Financial and more. We'll help you thrive, with access to: * A wide range of healthcare coverage, including affordable, comprehensive medical, dental, vision and prescription coverage, through company plans or collective bargaining agreement plans. * Flexible scheduling in full- and part-time roles with paid time off, including holiday and sick pay based on eligibility and length of service. * Emotional and financial support with free counseling through our Employee Assistance Program and free, confidential financial tools and coaching with Goldman Sachs Ayco. * Valuable associate discounts on purchases, including food, travel, technology and so much more. * Up to $21,000 in tuition reimbursement over your career, through our industry-leading Continuing Education program. * Vast potential for growth, through an abundance of industry-leading training programs and diverse career pathways. For more information about benefits and eligibility, please visit our Benefits Page! Minimum * Effective communication skills * Knowledge of basic math * Ability to handle stressful situations * Current food handlers permit once employed Desired * High school education or equivalent * Management experience * Bakery experience * Promote trust and respect among associates while communicating company, department, and job specific information. * Collaborate with associates and promote teamwork to help achieve company/store goals. * Establish performance goals for department and empower associates to meet or exceed targets. * Develop adequate scheduling to manage customer volume throughout hours of operation. * Train and develop associates on performance of their job and participate in the performance appraisal process. * Adhere to all local, state and federal laws, and company guidelines. * Create an environment that enables customers to feel welcome, important and appreciated. Inform customers of bakery specials and recommend bakery items to them to ensure they get the products they want and need. * Gain and maintain knowledge of products sold within the department. * Prepare bakery items per customer requests using proper bakery equipment and offer product samples to help customers discover new items or products they inquire about. * Provide customers with fresh products the correct portion size to prevent shrink. * Use all equipment in bakery such as the refrigerators, freezers, and ovens according to company guidelines. * Partner with store management to develop and implement a department business plan to achieve desired results. * Prepare and submit seasonal critiques for the sales and merchandising supervisor. * Stay current with present, future, seasonal and special ads and inform associates of the same. * Monitor and control expenses for the department. * Assist store management in preparing the store/department budget, profit and loss reviews, and take appropriate action on all financial reports. * Schedule routine price changes by updating shelf tags and promotional signs. * Plan, organize and supervise the inventory process. * Adhere to all food safety regulations and guidelines: prepare foods according to cooking instructions; ensure proper temperatures of food, cases and coolers are maintained and recorded. * Reinforce safety programs by complying with safety procedures and identify unsafe conditions and notify store management. * Practice preventive maintenance by properly inspecting equipment and notify appropriate personnel of any items in need of repair. * Notify management of customer or employee accidents. * Report all safety risk, or issues, and illegal activity, including: robbery, theft or fraud. * Ability to work cooperatively in high paced and sometimes stressful environment. * Ability to manage conflict in a reasonable, nonconfrontational and cooperative manner. * Ability to act with honesty and integrity regarding customer and business information. * Ability to follow directions and seek assistance when necessary to resolve customer and business issues. * Provide support and assistance through direct interaction with minors, individuals with special needs, and/or older adults. * Must be able to perform the essential functions of this position with or without reasonable accommodation.
$45k-87k yearly est. Auto-Apply 60d+ ago
BAKERY/DEPT LEADER
Kroger 4.5
Marion, OH jobs
Embrace the Customer 1st strategy to create an outstanding customer experience through exceptional service. Establish and maintain a safe and clean environment that encourages our customers to return. Achieve sales and profit goals established for the department, and monitor and control all established quality assurance standards. Direct, support and supervise all functions, duties and activities for the Bakery department. Role model and demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion and safety. Minimum Effective communication skills Knowledge of basic math Ability to handle stressful situations Current food handlers permit once employed Desired High school education or equivalent Management experience Bakery experience Promote trust and respect among associates while communicating company, department, and job specific information. Collaborate with associates and promote teamwork to help achieve company/store goals. Establish performance goals for department and empower associates to meet or exceed targets. Develop adequate scheduling to manage customer volume throughout hours of operation. Train and develop associates on performance of their job and participate in the performance appraisal process. Adhere to all local, state and federal laws, and company guidelines. Create an environment that enables customers to feel welcome, important and appreciated. Inform customers of bakery specials and recommend bakery items to them to ensure they get the products they want and need. Gain and maintain knowledge of products sold within the department. Prepare bakery items per customer requests using proper bakery equipment and offer product samples to help customers discover new items or products they inquire about. Provide customers with fresh products the correct portion size to prevent shrink. Use all equipment in bakery such as the refrigerators, freezers, and ovens according to company guidelines. Partner with store management to develop and implement a department business plan to achieve desired results. Prepare and submit seasonal critiques for the sales and merchandising supervisor. Stay current with present, future, seasonal and special ads and inform associates of the same. Monitor and control expenses for the department. Assist store management in preparing the store/department budget, profit and loss reviews, and take appropriate action on all financial reports. Schedule routine price changes by updating shelf tags and promotional signs. Plan, organize and supervise the inventory process. Adhere to all food safety regulations and guidelines: prepare foods according to cooking instructions; ensure proper temperatures of food, cases and coolers are maintained and recorded. Reinforce safety programs by complying with safety procedures and identify unsafe conditions and notify store management. Practice preventive maintenance by properly inspecting equipment and notify appropriate personnel of any items in need of repair. Notify management of customer or employee accidents. Report all safety risk, or issues, and illegal activity, including: robbery, theft or fraud. Ability to work cooperatively in high paced and sometimes stressful environment. Ability to manage conflict in a reasonable, nonconfrontational and cooperative manner. Ability to act with honesty and integrity regarding customer and business information. Ability to follow directions and seek assistance when necessary to resolve customer and business issues. Provide support and assistance through direct interaction with minors, individuals with special needs, and/or older adults. Must be able to perform the essential functions of this position with or without reasonable accommodation.
$45k-87k yearly est. Auto-Apply 60d+ ago
Floral/Lead
Kroger 4.5
Toledo, OH jobs
Implement all company and division policies to achieve maximum sales and profits in the Floral department. Role model and demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion and safety of others. Minimum Willing to work weekends and holidays. Effective written and verbal communication skills. Ability to make intelligent decisions quickly. Strong Florist Transworld Delivery computer and organizational skills. Able to tactfully and calmly handle stressful situations and make a positive impression on associates and customers. Possess abilities and skills for effective production, merchandising and customer services related to sale of merchandise. Understanding of all key components of department operations. Working knowledge of floral arrangement and care of plants and cut flowers. Adept at communication with employees, customers, and supervision. Desired Past work record reflects dependability and integrity. Prior Floral experience. Supervisory skills. Develop maximum customer relations by floral department personnel through personal example of friendliness and courtesy and implementation of all company policies. Be perceptive and handle customer complaints. Responsible for receiving, processing, and producing Florist Transworld Delivery orders for delivery Coach and train on pricing, price marking, rotation, stocking, insuring the proper emphasis on customer courtesy and productivity. Provide active support of our Customer 1st culture. Plan, organize, direct and control the activities of the Floral Department. Direct the receiving, storing, pricing, and merchandising of all floral products. Order properly to maintain adequate stock and supplies and guard against waste and pilferage. Maintain and submit required records and reports and use them effectively. Maintain effective and good house cleaning in all areas Analyze continuously all aspects of Floral Department and periodically make changes or make recommendations to store manager. Promote, communicate and implement company initiatives and process improvements to direct reports in a positive manner. Supervise and coach direct reports in the performance of their duties; complete performance reviews and provide feedback to direct reports. Ability to work cooperatively in high paced and sometimes stressful environment. Ability to manage conflict in a reasonable, nonconfrontational and cooperative manner. Ability to act with honesty and integrity regarding customer and business information. Ability to follow directions and seek assistance when necessary to resolve customer and business issues. Provide support and assistance through direct interaction with minors, individuals with special needs, and older adults. Must be able to perform the essential functions of this position with or without reasonable accommodation.
$45k-85k yearly est. Auto-Apply 60d+ ago
PRIVACY COMPLIANCE GOVERNANCE LEAD
Kroger Corporate 4.5
Cincinnati, OH jobs
The Privacy Governance Lead is responsible for managing the Privacy Governance team and ensuring the effective execution of the company's privacy governance program. This includes overseeing the Privacy Governance team as they perform enterprise-wide privacy consulting, maintaining expertise in privacy regulations, conducting privacy impact assessments and privacy by design reviews, identifying privacy risks, and assisting in the development of privacy policies, procedures, and training. The Lead will ensure that privacy governance practices are implemented consistently and in alignment with regulatory requirements and internal standards. This role requires strong leadership, operational rigor, and a deep understanding of privacy compliance frameworks. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion, and safety. ESSENTIAL JOB FUNCTIONS Manage the Privacy Governance team, including hiring, coaching, and performance management. Oversee the Privacy Governance team's provision of privacy subject matter expertise and consulting across the enterprise. Lead the execution of privacy impact assessments and privacy by design reviews as required. Identify privacy risks across business units and coordinate with the Chief Privacy Officer on how to best mitigate those risks. Assist with the development and implementation of privacy policies, procedures, and training programs. From one tiny Cincinnati grocery store more than a century ago, we've grown into what today is the nation's largest grocer with nearly 2,800 stores in 35 states operating under 28 different names. As America's grocer, we take pride in bringing diverse teams with a passion for food and people together with one common purpose: To Feed the Human Spirit. With a history of innovation, we work tirelessly to create amazing experiences for our customers, communities AND each other, with food at the heart of it all. Here, people matter. That's why we strive to provide the ingredients you need to create your own recipe for success at work and in life. We help feed your future by providing the value and care you need to grow. If you're caring, purpose-driven and hungry to learn, your potential is unlimited. Whether you're seeking a part-time position or a new career path, we've got a fresh opportunity for you. Apply today to become part of our Kroger family! What you'll receive from us: The Kroger Family of Companies offers comprehensive benefits to support your Associate Well-Being, including Physical, Emotional, Financial and more. We'll help you thrive, with access to: A wide range of healthcare coverage, including affordable, comprehensive medical, dental, vision and prescription coverage, through company plans or collective bargaining agreement plans. Flexible scheduling in full- and part-time roles with paid time off, including holiday and sick pay based on eligibility and length of service. Emotional and financial support with free counseling through our Employee Assistance Program and free, confidential financial tools and coaching with Goldman Sachs Ayco. Valuable associate discounts on purchases, including food, travel, technology and so much more. Up to $21,000 in tuition reimbursement over your career, through our industry-leading Continuing Education program. Vast potential for growth, through an abundance of industry-leading training programs and diverse career pathways. For more information about benefits and eligibility, please visit our Benefits Page ! MINIMUM Bachelor's Degree in relevant field 4+ years of diversified leadership, communication, organization, and people motivation skills or equivalent experience 8+ years of professional experience within their privacy area Strong leadership skills Strong analytical skills and ability to synthesize analysis into compelling oral and written communications and presentations Excellent planning, organizing and follow-up skills with attention to detail and thorough documentation practices Ability to organize and prioritize work based on changing and challenging deadlines Highly collaborative individual, who has proven ability to work cross functionally and build strategic and mutually beneficial relationships at all levels of the organization Ability to be self-directed and work independently DESIRED Master's Degree in relevant field Any prior compliance management or consulting experience Current certification in their privacy area Serve as the SME and remain current on evolving privacy, standards, directives, and industry guidance Educate internal team members and external parties on compliance privacy, processes, and procedures Advise business unit leadership on best practices related to their selected areas of responsibility to ensure compliance Provide guidance to executives in executing risk assessments and implementing corrective action and mitigation strategies Review reports and conduct broad, in depth, analysis of various compliance metrics to identify trends and support the resolution of potential vulnerabilities Ability to travel independently, including to oversee training and audits Supervise and coach direct reports in the performance of their duties; complete performance reviews and provide direct feedback to direct reports Must be able to perform the essential job functions of this position with or without reasonable accommodation
$43k-84k yearly est. 4d ago
PRIVACY COMPLIANCE GOVERNANCE LEAD
Kroger 4.5
Cincinnati, OH jobs
The Privacy Governance Lead is responsible for managing the Privacy Governance team and ensuring the effective execution of the company's privacy governance program. This includes overseeing the Privacy Governance team as they perform enterprise-wide privacy consulting, maintaining expertise in privacy regulations, conducting privacy impact assessments and privacy by design reviews, identifying privacy risks, and assisting in the development of privacy policies, procedures, and training. The Lead will ensure that privacy governance practices are implemented consistently and in alignment with regulatory requirements and internal standards. This role requires strong leadership, operational rigor, and a deep understanding of privacy compliance frameworks. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion, and safety. ESSENTIAL JOB FUNCTIONS Manage the Privacy Governance team, including hiring, coaching, and performance management. Oversee the Privacy Governance team's provision of privacy subject matter expertise and consulting across the enterprise. Lead the execution of privacy impact assessments and privacy by design reviews as required. Identify privacy risks across business units and coordinate with the Chief Privacy Officer on how to best mitigate those risks. Assist with the development and implementation of privacy policies, procedures, and training programs. MINIMUM Bachelor's Degree in relevant field 4+ years of diversified leadership, communication, organization, and people motivation skills or equivalent experience 8+ years of professional experience within their privacy area Strong leadership skills Strong analytical skills and ability to synthesize analysis into compelling oral and written communications and presentations Excellent planning, organizing and follow-up skills with attention to detail and thorough documentation practices Ability to organize and prioritize work based on changing and challenging deadlines Highly collaborative individual, who has proven ability to work cross functionally and build strategic and mutually beneficial relationships at all levels of the organization Ability to be self-directed and work independently DESIRED Master's Degree in relevant field Any prior compliance management or consulting experience Current certification in their privacy area Serve as the SME and remain current on evolving privacy, standards, directives, and industry guidance Educate internal team members and external parties on compliance privacy, processes, and procedures Advise business unit leadership on best practices related to their selected areas of responsibility to ensure compliance Provide guidance to executives in executing risk assessments and implementing corrective action and mitigation strategies Review reports and conduct broad, in depth, analysis of various compliance metrics to identify trends and support the resolution of potential vulnerabilities Ability to travel independently, including to oversee training and audits Supervise and coach direct reports in the performance of their duties; complete performance reviews and provide direct feedback to direct reports Must be able to perform the essential job functions of this position with or without reasonable accommodation
$43k-84k yearly est. Auto-Apply 60d+ ago
DAIRY/DEPT LEADER
Kroger 4.5
Cincinnati, OH jobs
Create an outstanding customer experience by embracing the Customer 1st strategy and encouraging associates to deliver excellent customer service. Establish and maintain a safe and clean environment that encourages our customers to return. Achieve sales and profit goals established for the department, and monitor and control all established quality assurance standards and expenses. Direct and supervise all functions, duties and activities for the department. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion and safety. Minimum Must be 18 or older Ability to handle stressful situations Effective communication skills Knowledge of basic math (counting, addition, subtraction) Desired High school education or equivalent preferred Management experience preferred Dairy experience Retail experience Second language (verbal, reading and/or writing) Promote trust and respect among associates, with a positive attitude. Communicate company, department, and job specific information to associates. Establish performance goals for department and empower associates to meet or exceed goals and targets through teamwork. Develop adequate scheduling to manage customer volume throughout hours of operation. Train and develop associates on performance of their job and participate in the performance appraisal process. Adhere to all local, state and federal laws, food safety regulations and company guidelines. Create an environment that enables customers to feel welcome, important and appreciated by answering questions regarding products sold within the department and throughout the store, and by using knowledge of products to make suggestions. Offer product samples to help customers discover new items or products they inquire about. Inform customers of dairy specials. Develop and implement a department business plan to achieve desired results. Understand the store's layout and be able to locate products. Create and execute sales promotions in partnership with store management. Inform and educate department associates about current, upcoming and special in-store promotions, especially promotions or ads that affect the Dairy department. Prepare and submit seasonal critiques for the sales and merchandising supervisor. Implement the period promotional plan for the department. Assist store management in preparing the store/department budget, profit and loss reviews, and take appropriate action on all financial reports. Schedule daily, weekly and monthly price changes by updating shelf tags and promotional signs. Plan and organize the inventory process, maintain awareness; note any discrepancies. Train department associates on inventory/stocking and Computer Assisted Ordering. Ensure proper temperatures in cases and coolers are maintained and temperature logs are maintained. Reinforce safety programs by complying with safety procedures, practice preventive maintenance by properly inspecting equipment and identify unsafe conditions and notify store management of any items in need of repair. Notify management of customer or employee accidents. Report all safety risks or issues, and illegal activity, including: robbery, theft or fraud. Ability to work cooperatively in high paced and sometimes stressful environment. Ability to manage conflict in a reasonable, nonconfrontational and cooperative manner. Ability to act with honesty and integrity regarding customer and business information. Ability to follow directions and seek assistance when necessary to resolve customer and business issues. Provide support and assistance through direct interaction with minors, individuals with special needs, and/or older adults. Must be able to perform the essential functions of this position with or without reasonable accommodation.
$43k-84k yearly est. Auto-Apply 60d+ ago
DRUG-GEN MDSE/DEPT LEADER
Kroger 4.5
Cincinnati, OH jobs
Create an outstanding customer experience through exceptional service. Establish and maintain a safe and clean environment that encourages our customers to return. Achieve sales and profit goals established for the department, and monitor and control all established quality assurance standards. Direct, support and supervise all functions, duties and activities for the Drug GM department. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion and safety. Minimum Effective communication skills Knowledge of basic math Ability to handle stressful situations Desired High school education or equivalent preferred Management experience preferred Drug GM experience Retail experience Second language: speaking, reading and/or writing Promote trust and respect among associates. Communicate company, department, and job specific information to associates. Establish performance goals and empower associates to meet or exceed targets. Develop scheduling to manage customer volume throughout hours of operation. Train and develop associates on their job and participate in the performance appraisal process. Adhere to all local, state and federal laws, and company guidelines. Create an environment that allows customers to feel welcome, important and appreciated by answering questions regarding products sold within the department and throughout the store. Gain and maintain knowledge of products sold within the department and be able to respond to questions and make suggestions about products. Offer product samples to help customers discover new items or products. Inform customers of Drug GM specials. Display a positive attitude. Develop and implement a department business plan to achieve desired results by collaborating with store management and associates. Understand the store's layout and be able to locate products. Inform and educate department associates about current, upcoming and special in-store promotions. Prepare and submit seasonal critiques for the sales and merchandising supervisor. Implement the period promotional plan for the department. Stay current with present, future, seasonal and special ads. Monitor and control expenses for the department. Assist store management in preparing the store/department budget, profit and loss reviews, and take appropriate action on all financial reports. Maintain an awareness of inventory/stocking conditions; note any discrepancies in inventory. Schedule daily, weekly and monthly price changes by updating shelf tags and promotional signs. Plan, organize and supervise the inventory process. Train department associates on inventory/stocking and Computer Assisted Ordering. Reinforce safety programs by complying with safety procedures and identify unsafe conditions and notify store management. Practice preventive maintenance by properly inspecting equipment and notify appropriate department or store manager if items need repair. Notify management of customer or employee accidents. Report all safety risks, or issues, and illegal activity, including: robbery, theft or fraud. Ability to work cooperatively in high paced and sometimes stressful environment. Ability to manage conflict in a reasonable, nonconfrontational and cooperative manner. Ability to act with honesty and integrity regarding customer and business information. Ability to follow directions and seek assistance when necessary to resolve customer and business issues. Provide support and assistance through direct interaction with minors, individuals with special needs, and/or older adults. Must be able to perform the essential functions of this position with or without reasonable accommodation.
$43k-84k yearly est. Auto-Apply 60d+ ago
DRUG-GEN MDSE/DEPT LEADER
Kroger 4.5
Lancaster, OH jobs
Create an outstanding customer experience through exceptional service. Establish and maintain a safe and clean environment that encourages our customers to return. Achieve sales and profit goals established for the department, and monitor and control all established quality assurance standards. Direct, support and supervise all functions, duties and activities for the Drug GM department. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion and safety. Minimum Effective communication skills Knowledge of basic math Ability to handle stressful situations Desired High school education or equivalent preferred Management experience preferred Drug GM experience Retail experience Second language: speaking, reading and/or writing Promote trust and respect among associates. Communicate company, department, and job specific information to associates. Establish performance goals and empower associates to meet or exceed targets. Develop scheduling to manage customer volume throughout hours of operation. Train and develop associates on their job and participate in the performance appraisal process. Adhere to all local, state and federal laws, and company guidelines. Create an environment that allows customers to feel welcome, important and appreciated by answering questions regarding products sold within the department and throughout the store. Gain and maintain knowledge of products sold within the department and be able to respond to questions and make suggestions about products. Offer product samples to help customers discover new items or products. Inform customers of Drug GM specials. Display a positive attitude. Develop and implement a department business plan to achieve desired results by collaborating with store management and associates. Understand the store's layout and be able to locate products. Inform and educate department associates about current, upcoming and special in-store promotions. Prepare and submit seasonal critiques for the sales and merchandising supervisor. Implement the period promotional plan for the department. Stay current with present, future, seasonal and special ads. Monitor and control expenses for the department. Assist store management in preparing the store/department budget, profit and loss reviews, and take appropriate action on all financial reports. Maintain an awareness of inventory/stocking conditions; note any discrepancies in inventory. Schedule daily, weekly and monthly price changes by updating shelf tags and promotional signs. Plan, organize and supervise the inventory process. Train department associates on inventory/stocking and Computer Assisted Ordering. Reinforce safety programs by complying with safety procedures and identify unsafe conditions and notify store management. Practice preventive maintenance by properly inspecting equipment and notify appropriate department or store manager if items need repair. Notify management of customer or employee accidents. Report all safety risks, or issues, and illegal activity, including: robbery, theft or fraud. Ability to work cooperatively in high paced and sometimes stressful environment. Ability to manage conflict in a reasonable, nonconfrontational and cooperative manner. Ability to act with honesty and integrity regarding customer and business information. Ability to follow directions and seek assistance when necessary to resolve customer and business issues. Provide support and assistance through direct interaction with minors, individuals with special needs, and/or older adults. Must be able to perform the essential functions of this position with or without reasonable accommodation.
$45k-87k yearly est. Auto-Apply 60d+ ago
MFG OPERATIONS RESOURCE LEADER
Kroger 4.5
Newark, OH jobs
Plan, coordinate and supervise daily activities of assigned department; ensure efficient operations. Perform all jobs safely, efficiently and accurately to maintain and improve the performance of the entire plant in the areas of Safety, Quality, Reliability (SQR). Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion and safety. Minimum Associate degree in a related field or equivalent work experience Knowledge of department operations and procedures Ability to understand complex verbal and written instructions Desired Manufacturing plant supervisor experience Working Knowledge of Total Productive Maintenance Direct area supervisors and associates in the proper usage of safe manufacturing practices, including the hazards of products being produced and ensure accountability Validate proper scheduling to maximize line efficiency while minimizing labor costs Communicate plan needs of the service groups to the needs of the production area; Including changeovers, preventative maintenance, waste and material needs for the current and following production day Communicate and follow up on any quality or safety defects to all levels of the organization for prompt evaluation Support and participate in the plant safety process Oversee all areas of the plant to ensure SQR standards are being met on all products Follow established programs, policies and practices to produce safe quality foods that meet regulatory and company requirements Accountable to the Kroger Manufacturing Food Safety and Quality Principles Supervise and coach direct reports in the performance of their duties; complete performance reviews and provide feedback to direct reports Must be able to perform the essential functions of this position with or without reasonable accommodation
$58k-102k yearly est. Auto-Apply 60d+ ago
SEAFOOD/DEPT LEADER - HRSSC - STREAMLINE
Kroger 4.5
Oregon, OH jobs
Create an outstanding customer experience through exceptional service. Establish and maintain a safe and clean environment that encourages our customers to return. Achieve sales and profit goals established for the department, and monitor and control all established quality assurance standards. Direct, support and supervise all functions, duties and activities for the Seafood department. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion and safety. Minimum Effective communication skills Knowledge of basic math Ability to handle stressful situations Current food handlers permit once employed Possess adequate knife handling skills and knife speed Desired High school diploma or equivalent Management experience Knowledge of cutting, traying, wrapping, and labeling Seafood experience Retail experience Second language: speaking, reading and/or writing Promote trust and respect among associates by communicating company, department, and job specific information. Collaborate with associates and promote teamwork to help achieve company/store goals. Establish performance goals for department and empower associates to meet or exceed targets. Develop adequate scheduling to manage customer volume throughout hours of operation. Train and develop associates on performance of their job and participate in the performance appraisal process. Adhere to all local, state and federal laws, and company guidelines. Create an environment that enables customers to feel welcome, important and appreciated by possessing knowledge of products sold within the department; offer product samples to help customers discover new items or products they inquire about; inform customers of specials. Cut seafood to customers' requests using proper cutting equipment and provide them with fresh/frozen products they have ordered Prepare foods according to the food temperature logs and follow cooking instructions. Partner with store management to create and implement a department business plan to achieve desired results. Inform and educate department associates about current, upcoming and special in-store promotions. Prepare and submit seasonal critiques for the sales and merchandising supervisor. Monitor and control expenses for the department. Assist store management in preparing the store/department budget, profit and loss reviews, and take appropriate action on all financial reports. Schedule routine price changes by updating shelf tags and promotional signs. Maintain compliance with all country of origin labeling and regulations. Plan, organize and supervise the inventory process. Adhere to all food safety regulations and guidelines. Reinforce safety programs by complying with safety procedures and identify unsafe conditions and notify store management; ensure proper temperatures are maintained in cases and coolers temperature logs kept. Practice preventive maintenance by properly inspecting equipment and notify appropriate personnel of any items in need of repair. Notify management of customer or employee accidents. Report all safety risks, or issues, and illegal activity, including: robbery, theft or fraud. Ability to work cooperatively in high paced and sometimes stressful environment. Ability to manage conflict in a reasonable, nonconfrontational and cooperative manner. Ability to act with honesty and integrity regarding customer and business information. Ability to follow directions and seek assistance when necessary to resolve customer and business issues. Provide support and assistance through direct interaction with minors, individuals with special needs, and/or older adults. Must be able to perform the essential functions of this position with or without reasonable accommodation.
$45k-86k yearly est. Auto-Apply 60d+ ago
Grocery Lead
Meijer 4.5
Columbus, OH jobs
As a family company, we serve people and communities. When you work at Meijer, you're provided with career and community opportunities centered around leadership, personal growth and development. Consider joining our family - take care of your career and your community! Meijer Rewards Weekly pay Scheduling flexibility Paid parental leave Paid education assistance Team member discount Development programs for advancement and career growth Please review the job profile below and apply today! Provides direction related to operations, processes, and conditions of their area. Plans, guides, and empowers team members in the day-to-day operation of the department. Sets example for those in their department by modeling exceptional customer experience. Possesses the ability to help achieve department goals and influence their peers to create a continued winning strategy. What you'll be doing: Engaging peers to provide the best possible shopping experience for our customers including an exceptional checkout experience. Communicating with team members and assigning daily work tasks. Mentoring and coaching other team members to ensure customer service and sales goals are exceeded and the area is maintained to Meijer standards and team members have completed required trainings. Supports training new team members/cross-training high potential talent, providing peer coaching on job responsibilities/standards to positively impact team member productivity. Working with leadership on department schedule writing to focus on team member engagement, improving customer service, store sales and profitability. Ensuring freshness of products by closely monitoring execution of rotation and dating policies. Guiding the team in compliance with food safety standards and regulations and working in a safe manner aligning to 200% accountability. Leading team members to ensure ordering, receiving, stocking, pricing, and product display are completed, where applicable. Actively creating an environment that supports the Meijer culture, including valuing Diversity, Equity, and Inclusion. Operating a register and cash handling when needed. Operating powered equipment, where applicable. Participating in period end inventories, where applicable, to help achieve goals. May be required to act in Lead capacity in other departments throughout the store This job profile is not meant to be all inclusive of the responsibilities of this position. You may perform other duties as assigned or required. What You Bring with You (Qualifications): Passion for customer service with total engagement that conveys approachability to customers and fellow team members. Initiates interactions with customers and peers. Excellent verbal and written communication Retail or other customer service experience preferred Creative thinking skills Ability to influence others Ability to quickly build rapport and gain customer confidence to create repeat business Ability to lift, carry, push, pull, bend and twist while handling product Experience executing plans Positive influence to create a strong team environment. A commitment to fostering an inclusive environment where all team members and vendors feel valued and supported.
$59k-96k yearly est. Auto-Apply 17d ago
Grocery Lead
Meijer 4.5
Milford, OH jobs
As a family company, we serve people and communities. When you work at Meijer, you're provided with career and community opportunities centered around leadership, personal growth and development. Consider joining our family - take care of your career and your community! Meijer Rewards Weekly pay Scheduling flexibility Paid parental leave Paid education assistance Team member discount Development programs for advancement and career growth Please review the job profile below and apply today! Provides direction related to operations, processes, and conditions of their area. Plans, guides, and empowers team members in the day-to-day operation of the department. Sets example for those in their department by modeling exceptional customer experience. Possesses the ability to help achieve department goals and influence their peers to create a continued winning strategy. What you'll be doing: Engaging peers to provide the best possible shopping experience for our customers including an exceptional checkout experience. Communicating with team members and assigning daily work tasks. Mentoring and coaching other team members to ensure customer service and sales goals are exceeded and the area is maintained to Meijer standards and team members have completed required trainings. Supports training new team members/cross-training high potential talent, providing peer coaching on job responsibilities/standards to positively impact team member productivity. Working with leadership on department schedule writing to focus on team member engagement, improving customer service, store sales and profitability. Ensuring freshness of products by closely monitoring execution of rotation and dating policies. Guiding the team in compliance with food safety standards and regulations and working in a safe manner aligning to 200% accountability. Leading team members to ensure ordering, receiving, stocking, pricing, and product display are completed, where applicable. Actively creating an environment that supports the Meijer culture, including valuing Diversity, Equity, and Inclusion. Operating a register and cash handling when needed. Operating powered equipment, where applicable. Participating in period end inventories, where applicable, to help achieve goals. May be required to act in Lead capacity in other departments throughout the store This job profile is not meant to be all inclusive of the responsibilities of this position. You may perform other duties as assigned or required. What You Bring with You (Qualifications): Passion for customer service with total engagement that conveys approachability to customers and fellow team members. Initiates interactions with customers and peers. Excellent verbal and written communication Retail or other customer service experience preferred Creative thinking skills Ability to influence others Ability to quickly build rapport and gain customer confidence to create repeat business Ability to lift, carry, push, pull, bend and twist while handling product Experience executing plans Positive influence to create a strong team environment. A commitment to fostering an inclusive environment where all team members and vendors feel valued and supported.
$57k-93k yearly est. Auto-Apply 2d ago
Online Pickup Lead Fulltime
Meijer 4.5
Toledo, OH jobs
As a family company, we serve people and communities. When you work at Meijer, you're provided with career and community opportunities centered around leadership, personal growth and development. Consider joining our family - take care of your career and your community! Meijer Rewards Weekly pay Scheduling flexibility Paid parental leave Paid education assistance Team member discount Development programs for advancement and career growth Please review the job profile below and apply today! Provides direction related to operations, processes, and conditions of their area. Plans, guides, and empowers team members in the day-to-day operation of the department. Sets example for those in their department by modeling exceptional customer experience. Possesses the ability to help achieve department goals and influence their peers to create a continued winning strategy. What you'll be doing: Engaging peers to provide the best possible shopping experience for our customers including an exceptional checkout experience. Communicating with team members and assigning daily work tasks. Mentoring and coaching other team members to ensure customer service and sales goals are exceeded and the area is maintained to Meijer standards and team members have completed required trainings. Supports training new team members/cross-training high potential talent, providing peer coaching on job responsibilities/standards to positively impact team member productivity. Working with leadership on department schedule writing to focus on team member engagement, improving customer service, store sales and profitability. Ensuring freshness of products by closely monitoring execution of rotation and dating policies. Guiding the team in compliance with food safety standards and regulations and working in a safe manner aligning to 200% accountability. Leading team members to ensure ordering, receiving, stocking, pricing, and product display are completed, where applicable. Actively creating an environment that supports the Meijer culture, including valuing Diversity, Equity, and Inclusion. Operating a register and cash handling when needed. Operating powered equipment, where applicable. Participating in period end inventories, where applicable, to help achieve goals. May be required to act in Lead capacity in other departments throughout the store This job profile is not meant to be all inclusive of the responsibilities of this position. You may perform other duties as assigned or required. What You Bring with You (Qualifications): Passion for customer service with total engagement that conveys approachability to customers and fellow team members. Initiates interactions with customers and peers. Excellent verbal and written communication Retail or other customer service experience preferred Creative thinking skills Ability to influence others Ability to quickly build rapport and gain customer confidence to create repeat business Ability to lift, carry, push, pull, bend and twist while handling product Experience executing plans Positive influence to create a strong team environment. A commitment to fostering an inclusive environment where all team members and vendors feel valued and supported.
$59k-95k yearly est. Auto-Apply 2d ago
KPP/SR LEADER OF CLIENT SERVICES & ACCOUNT MANAGEMENT
Kroger 4.5
Cincinnati, OH jobs
Perform overall management of relationships supporting Kroger Prescription Plan (KPP) clients and customers. Proactively develop strong partnerships with clients to maximize loyalty and to ensure compelling client testimonials and endorsements while making decisions based on conclusions guided by precedent and working within the limits of established policies. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion, and safety. Minimum * Bachelor's Degree business, healthcare or related discipline or equivalent work experience * 5+ years of experience in direct account or client relationship management in the PBM industry * Able to anticipate customer needs, build partnerships, build effective teams, excellent communication skills and presentation skills * Involves others to accomplish individual and team goals, drives for results, sets clear expectations and milestones, reviews progress and acts decisively Desired * Master's Degree of Business Administration * Nationally Certified Pharmacy Technician * Plan strategically and directs all account management team activities to ensure that client service is maintained at the highest level of quality, productivity, and integrity * Work closely to support KPP operations team to facilitate service delivery, quality control, and issue resolution between the client and KPP * Provide direct account management services to key clients serving as the chief liaison * Provide strategic leadership to the client services team; training and development, performance evaluation and reviews, performance management, discipline, etc. * Lead the client services team in order to enhance and build upon existing relationships resulting in client retention and add-on business as a key member of the PBM leadership team * Apply industry knowledge to ensure customers have the best products for their needs * Quickly solving and working with clients on resolutions to problems that may arise * Keep up with current and possible future policies, practices, innovations, and trends in the organization and the marketplace * Support development and implementation of department policies and procedures as needed; ensure associates understand and meet all requirements * Monitor client satisfaction ratings * Develop and communicate performance metrics; evaluate performance and provide direction, mentoring, coaching and necessary training to team * Support development and implementation of department policies and procedures; ensure team understands and meet all requirements * Supervise and coach direct reports in the performance of their duties; complete performance reviews and provide feedback to direct reports * Perform or assist with any operations, as required to maintain workflow and to meet schedules and quality requirements * Participate in any variety of meetings and work groups to integrate activities, communicate issues, obtain approvals, resolve problems and maintain specified level of knowledge pertaining to new developments, requirements, and policies * Perform other related duties as assigned * Travel up to 25% * Must be able to perform the essential job functions of this position with or without reasonable accommodation
$105k-136k yearly est. Auto-Apply 60d+ ago
Dairy and Frozen Team Leader Full Time
Meijer 4.5
Englewood, OH jobs
As a family company, we serve people and communities. When you work at Meijer, you're provided with career and community opportunities centered around leadership, personal growth and development. Consider joining our family - take care of your career and your community! Meijer Rewards Weekly pay Scheduling flexibility Paid parental leave Paid education assistance Team member discount Development programs for advancement and career growth Please review the job profile below and apply today! Plans, directs and supervises team members in the day to day operations within various departments of the store. Serves as the mentor and coach for all team members. Implements strategies to improve customer service, drive store sales while ensuring customer needs are met and service is quick and efficient. Maintains store appearance with a focus on prime shopping hours, product presentation and company standards. What You'll be Doing: Ensure a positive company image by providing courteous, friendly, and efficient service to customers and team members. Responsible for staffing, selection and hiring to achieve staffing needs. Promotes succession planning by providing career paths, identifying development needs for the team members, and being involved with and accountable for promotion decisions. Documents and applies disciplinary actions and makes recommendations concerning discharge. Responsible for P&L, achieving sales and maintaining shrink for the department. Models exceptional, fast and friendly customer service. Communicates the Meijer Friendly Initiative in all team meetings and conversations. Mentors and coaches the team members to ensure customer service and sales goals are exceeded and the area is maintained to Meijer standards. Ensures the team is thoroughly trained in all aspects of their jobs and have completed all required training. Spends majority of time within the store communicating with customers and team members to ensure exceptional service is being delivered. Communicates the Meijer Friendly Initiative in all team meetings and conversations. Promotes a safe work environment. Reliable and consistent attendance required. Performs other duties as assigned. What You Bring with You (Qualifications): High school diploma or its equivalent required. 2-3 years of related retail experience. One year of management experience. Rotational assignments in other areas of the store such as meat, bakery, produce and deli; also customer service and product flow experience is helpful. Demonstrated ability to communicate to team members in the organization in a way that provides clear and precise direction. Demonstrated ability to resolve conflict and by addressing root cause issues. Demonstrated ability to manage multiple tasks. Demonstrated ability to analyze financial and statistical information and use that information to make informed decisions. Demonstrated ability to teach suggestive selling. Demonstrated ability to lead an organization that practices working safely at all times Demonstrated ability to mentor team members in all areas of the organization including SDITs, team members in hourly positions and team leaders. Successful completion of all required certifications.
$33k-49k yearly est. Auto-Apply 18d ago