Security Officer jobs at Spaulding Rehabilitation Hospital

Site: The Spaulding Rehabilitation Hospital Corporation Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham. Job Summary Summary Provides a safe and secure environment for hospital patients, visitors, and employees by enforcing hospital security regulations and by continuously watching for and reporting potential safety hazards and unusual occurrences in a timely manner through patrol of assigned areas. Investigate complaints or potential criminal conduct; assist in restraining patients as necessary; provide protective services. Possesses and exhibits excellent customer service skills. If applicable, responsible for the arrest of criminal suspects under the authority of State Special Police license. Does this position require Patient Care? Yes Essential Functions * Patrols assigned areas, giving particular attention to those areas where security problems have occurred. * Identifies unsafe conditions and improperly secured areas/property to help prevent theft, injuries or damages to Hospital property, patients, visitors and employees. * Maintains strict confidentially standards at all times. * Investigates thefts, shortages and other complaints involving potential criminal misconduct by questioning individuals involved with specific incidents; notifies appropriate law enforcement agencies of potential/real civil or criminal misconduct and detains suspicious individuals as appropriate; when authorized will make arrests as appropriate; participates in subsequent court proceedings as required. * Prepares and submits written reports in a complete and accurate manner; makes notations in log of all incidents; keeps Supervisor informed at all times. * Maintains accountability for valuables/property and forms of evidence coming into incumbent's custody; ensures safekeeping; maintains documentation. * Performs as Dispatcher utilizing "state of the art" integrated security systems; radio dispatches personnel to respond to occurrences and phone calls for assistance; provides and maintains documentation. * Participates in assistance with workplace and domestic victims; responds to medical emergencies; when authorized assists in the restraint of patients; involved in the protection of dignitaries; controls pedestrian and vehicular traffic. * Voluntary participation in various departmental committees, task forces, and teams. Qualifications Education Bachelor's Degree Criminal Justice preferred Can this role accept experience in lieu of a degree? No Licenses and Credentials Class D Passenger Vehicle Driver's License [State License] - Generic - HR Only preferred Basic Life Support [BLS Certification] - Data Conversion - Various Issuers preferred Basic Officer Certification [CHSO] - International Association for Healthcare Security and Safety preferred Supervisory Certification [CHSS] - International Association for Healthcare Security and Safety preferred Personal Drivers License (New Hampshire) - New Hampshire Division of Motor Vehicles preferred MGH Security RMV Check/Registry of Motor Vehicles Driving Report - MGB Internal preferred Experience Experience in hospital, security/police, emergency medical or customer services preferred 3-5 years preferred Knowledge, Skills and Abilities - Strong interpersonal communication and customer service skills. Recognize, acknowledge, respect, and effectively interact with all people, establish positive relationships, and gain the trust and respect of others. - Ability to deal with and effectively deescalate anxious/stressed people and manage aggression. - Works effectively both independently and in teams. Able to multitask. - Strong problem-solving skills. - Critical and analytical thinking, good judgment, prioritizing, industrious and creative resolutions for positive outcomes. - Customer service skills: accessible, energetic, concerned, empathetic, positive attitude, collaborative, and flexible. - Displays positive image, tact, and diplomacy, active listening, articulate. - Demonstrates the understanding of community policing, risk analysis and crime prevention concepts and practices. - Strong writing skills to provide and maintain documentation to support data. - Intermediate computer skills: typing and use of database software. Additional Job Details (if applicable) Physical RequirementsStanding Frequently (34-66%) Walking Frequently (34-66%) Sitting Occasionally (3-33%) Lifting Frequently (34-66%) 35lbs+ (w/assisted device) Carrying Frequently (34-66%) 20lbs - 35lbs Pushing Occasionally (3-33%) Pulling Occasionally (3-33%) Climbing Rarely (Less than 2%) Balancing Frequently (34-66%) Stooping Occasionally (3-33%) Kneeling Occasionally (3-33%) Crouching Occasionally (3-33%) Crawling Rarely (Less than 2%) Reaching Frequently (34-66%) Gross Manipulation (Handling) Frequently (34-66%) Fine Manipulation (Fingering) Frequently (34-66%) Feeling Constantly (67-100%) Foot Use Rarely (Less than 2%) Vision - Far Constantly (67-100%) Vision - Near Constantly (67-100%) Talking Constantly (67-100%) Hearing Constantly (67-100%) Remote Type Onsite Work Location 300 First Avenue Scheduled Weekly Hours 0 Employee Type Per Diem Work Shift Rotating (United States of America) Pay Range $22.88 - $32.72/Hourly Grade 5 At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth. We invite you to apply, and our Talent Acquisition team will provide an overview of your potential compensation and benefits package. EEO Statement: The Spaulding Rehabilitation Hospital Corporation is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran's Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at **************. Mass General Brigham Competency Framework At Mass General Brigham, our competency framework defines what effective leadership "looks like" by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.

Site: The Brigham and Women's Hospital, Inc. Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham. Job Summary Provides a safe and secure environment for hospital patients, visitors, and employees by enforcing hospital security regulations and by continuously watching for and reporting potential safety hazards and unusual occurrences in a timely manner through patrol of assigned areas. Qualifications Investigate complaints or potential criminal conduct; assist in restraining patients as necessary; provide protective services. Possesses and exhibits excellent customer service skills. If applicable, responsible for the arrest of criminal suspects under the authority of State Special Police license. Patrols assigned areas, giving particular attention to those areas where security problems have occurred. * Identifies unsafe conditions and improperly secured areas/property to help prevent theft, injuries or damages to Hospital property, patients, visitors and employees. * Maintains strict confidentially standards at all times. * Investigates thefts, shortages and other complaints involving potential criminal misconduct by questioning individuals involved with specific incidents; notifies appropriate law enforcement agencies of potential/real civil or criminal misconduct and detains suspicious individuals as appropriate; when authorized will make arrests as appropriate; participates in subsequent court proceedings as required. * Prepares and submits written reports in a complete and accurate manner; makes notations in log of all incidents; keeps Supervisor informed at all times. * Maintains accountability for valuables/property and forms of evidence coming into incumbent's custody; ensures safekeeping; maintains documentation. * Performs as Dispatcher utilizing "state of the art" integrated security systems; radio dispatches personnel to respond to occurrences and phone calls for assistance; provides and maintains documentation. * Participates in assistance with workplace and domestic victims; responds to medical emergencies; when authorized assists in the restraint of patients; involved in the protection of dignitaries; controls pedestrian and vehicular traffic. * Voluntary participation in various departmental committees, task forces, and teams. Education Bachelor's Degree Criminal Justice preferred Can this role accept experience in lieu of a degree? No Licenses and Credentials Class D Passenger Vehicle Driver's License [State License] Experience Experience in hospital, security/police, emergency medical or customer services preferred 3-5 years preferred Knowledge, Skills and Abilities * Strong interpersonal communication and customer service skills. Recognize, acknowledge, respect, and effectively interact with all people, establish positive relationships, and gain the trust and respect of others. * Ability to deal with and effectively deescalate anxious/stressed people and manage aggression. * Works effectively both independently and in teams. Able to multitask. * Strong problem-solving skills. * Critical and analytical thinking, good judgment, prioritizing, industrious and creative resolutions for positive outcomes. * Customer service skills: accessible, energetic, concerned, empathetic, positive attitude, collaborative, and flexible. * Displays positive image, tact, and diplomacy, active listening, articulate. * Demonstrates the understanding of community policing, risk analysis and crime prevention concepts and practices. * Strong writing skills to provide and maintain documentation to support data. * Intermediate computer skills: typing and use of database software. Additional Job Details (if applicable) Remote Type Onsite Work Location 10 Vining Street Scheduled Weekly Hours 0 Employee Type Per Diem Work Shift Evening (United States of America) Pay Range $22.88 - $32.72/Hourly Grade 5 At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth. We invite you to apply, and our Talent Acquisition team will provide an overview of your potential compensation and benefits package. EEO Statement: The Brigham and Women's Hospital, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran's Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at **************. Mass General Brigham Competency Framework At Mass General Brigham, our competency framework defines what effective leadership "looks like" by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.

Site: The Brigham and Women's Hospital, Inc. Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham. Job Summary * 16 Hour Evenings - Saturday and Sunday 3p-11p* As a Security Officer, you will be part of a professional team that is charged with the mission of providing a safe and secure environment for the Brigham and Women's Hospital community. Successful candidates will have flexible schedule availability, the ability to adapt to a new and evolving operation, and the motivation to achieve the high professional standards required by the department. GENERAL SUMMARY/OVERVIEW STATEMENT: Receiving general direction from the Security Supervisor, incumbent ensures a safe and secure environment; provides protective service and response for protection of the people and property of the Hospital; is responsible for assisting with the day-to-day operation of Department. PRINCIPAL DUTIES AND RESPONSIBILITIES: Provide protection to people and property through patrol, investigation, monitoring alarms and surveillance cameras. Patrol buildings and grounds, identify unsafe conditions and improperly secured areas/property to help prevent theft, injuries or damages. Provide a high level of customer service by interacting with patients, visitors and staff in a professional manner that is proactive, friendly and helpful; create safety awareness among the hospital community. Provide emergency response to a variety of situations. Conduct preliminary investigations into thefts, shortages and other complaints involving potential misconduct. Provide escorts for staff, visitors and patients as requested. Perform patient restraints; detains individuals suspected of criminal conduct. Maintain accountability for valuables/property and other forms of evidence. Assist motorists with jump starts and lockouts. Prepare and submit written reports in a complete and accurate manner and log all incidents. May be assigned to special duties such as Bike Patrol and/or Community Liaison Officer. May be assigned to an off-site location, including administrative buildings, ambulatory care centers, and/or community based health clinics. Will be cross-trained in other locations beyond normally assigned work space. May be required to work other shifts and/or locations when necessary. Perform additional duties as assigned. Qualifications QUALIFICATIONS: Minimum of a high school diploma required. A strong educational background (Associate's or Bachelor's degree) in criminal justice or related field is preferred. A combination of both experience and education will be considered. 1-3 years of security or related experience preferred. Must possess and maintain a valid Driver's license from state of residence. Must submit to and pass an initial and annual criminal background check. Must obtain and maintain required certifications in the following programs (training provided by department): o CPR/AED/First Aid o Narcan (Naloxone) Training o AVADE/HDTS De-Escalation Training o International Association of Healthcare Safety and Security (IAHSS) Basic Officer Certification (within first 90 days) -The ability to be licensed as a Special State Police Officer under the Commonwealth of MA General Laws Chapter 22 C, section 63 preferred. SKILLS/ABILITIES/COMPETENCIES REQUIRED: Exemplary customer service and communication skills. Must be able to handle complex interpersonal situations and crisis management scenarios. Strong risk analysis and organizational skills. Reliable and flexible. Must be able to gather, analyze, evaluate, and utilize facts and evidence. Interview victims, complainants, witnesses, and suspects. Must be able to prepare clear and concise reports and routine correspondence. Operate office equipment including computers and supporting word processing, spreadsheet, and database applications. Must be able to read, write and speak English fluently. Fluency in more than one language preferred. WORKING CONDITIONS: Physically must be able to lift 50 pounds. Ability to stand/walk for a minimum of 8 hours. Ability to run to any emergency within the hospital and adjoining campuses and be able to verbally and physically control an emergency situation upon arrival if necessary. Strong sight and hearing abilities needed in order to effectively deal with diverse and emergency situations. Capacity to use appropriate force to overcome, arrest or restrain someone if necessary. Each officer must be able to perform each task in the functional assessment outlined below upon hire (within the first 90 days) and annually. 3 Minute Step Test: Measures the heart rate in the recovery period following three minutes of stepping. Stand with the step in front of you. Begin by stepping up and down the step in cadence with the metronome. Continue with this exercise for three minutes. Then you will be asked to sit down in and your heart rate will be recorded after one minute of rest. Step, Bend, and Crawl: Measures mobility and coordination. Stand in front of the hurdle. Start by stepping over the hurdle, bending and crawling under the table, and stepping over the second hurdle. Reverse direction and repeat the sequence. Stretcher Carry: Measures the ability to assist lifting a stretcher. You and a partner will stand at either end of the stretcher that is loaded with approximately 150 lbs. in weight. Bend with your legs with your back straight and grasp the stretcher. Straighten your legs to lift the stretcher, then reverse to put the stretcher back down. Pull and Drag: Measures upper body strength. Take firm hold onto the belts and drag the 150 lb. sled 10 feet across the room and reverse directions back to the starting position. Balance Walk: Measures balance. Start at the end of the 1 inch wide tape. When prompted to start, step on the tape, alternating with each foot until you reach the end of the tape. Your foot must be in contact with the tape on each step. Stair Climb: The stair climb measures the ability to climb stairs at a quick pace. Starting at the bottom of the stairway, on the command Go, the watch is started and you must walk up four flights of stairs at a quick pace. At the top of the stairs, you will need to take a card and walk quickly down the four flights of stairs to the starting point and return the card to your proctor. You must complete this in 35 seconds or less. HOSPITAL WIDE RESPONSIBILITIES: Brigham and Women's Hospital I CARE Standards. The I CARE Standards guide me in my interactions with patients, family members, visitors, colleagues, and neighbors in my workplace and surrounding community to optimize the Brigham experience and help fulfill my role in our mission of providing seamless, high quality patient and family centered care. C. I will Communicate my commitment to high quality performance A. I will Appear and act as a professional R. I will Respect all individuals E. I will Extend myself Additional Job Details (if applicable) Remote Type Onsite Work Location 10 Vining Street Scheduled Weekly Hours 16 Employee Type Regular Work Shift Evening (United States of America) Pay Range $22.88 - $32.72/Hourly Grade 5 At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth. We invite you to apply, and our Talent Acquisition team will provide an overview of your potential compensation and benefits package. EEO Statement: The Brigham and Women's Hospital, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran's Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at **************. Mass General Brigham Competency Framework At Mass General Brigham, our competency framework defines what effective leadership "looks like" by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.

Site: The Spaulding Rehabilitation Hospital Corporation Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham. Job Summary Summary Provides a safe and secure environment for hospital patients, visitors, and employees by enforcing hospital security regulations and by continuously watching for and reporting potential safety hazards and unusual occurrences in a timely manner through patrol of assigned areas. Investigate complaints or potential criminal conduct; assist in restraining patients as necessary; provide protective services. Possesses and exhibits excellent customer service skills. If applicable, responsible for the arrest of criminal suspects under the authority of State Special Police license. Does this position require Patient Care? Yes Essential Functions * Patrols assigned areas, giving particular attention to those areas where security problems have occurred. * Identifies unsafe conditions and improperly secured areas/property to help prevent theft, injuries or damages to Hospital property, patients, visitors and employees. * Maintains strict confidentially standards at all times. * Investigates thefts, shortages and other complaints involving potential criminal misconduct by questioning individuals involved with specific incidents; notifies appropriate law enforcement agencies of potential/real civil or criminal misconduct and detains suspicious individuals as appropriate; when authorized will make arrests as appropriate; participates in subsequent court proceedings as required. * Prepares and submits written reports in a complete and accurate manner; makes notations in log of all incidents; keeps Supervisor informed at all times. * Maintains accountability for valuables/property and forms of evidence coming into incumbent's custody; ensures safekeeping; maintains documentation. * Performs as Dispatcher utilizing "state of the art" integrated security systems; radio dispatches personnel to respond to occurrences and phone calls for assistance; provides and maintains documentation. * Participates in assistance with workplace and domestic victims; responds to medical emergencies; when authorized assists in the restraint of patients; involved in the protection of dignitaries; controls pedestrian and vehicular traffic. * Voluntary participation in various departmental committees, task forces, and teams. Qualifications Education Bachelor's Degree Criminal Justice preferred Can this role accept experience in lieu of a degree? No Licenses and Credentials Class D Passenger Vehicle Driver's License [State License] - Generic - HR Only preferred Basic Life Support [BLS Certification] - Data Conversion - Various Issuers preferred Basic Officer Certification [CHSO] - International Association for Healthcare Security and Safety preferred Supervisory Certification [CHSS] - International Association for Healthcare Security and Safety preferred Personal Drivers License (New Hampshire) - New Hampshire Division of Motor Vehicles preferred MGH Security RMV Check/Registry of Motor Vehicles Driving Report - MGB Internal preferred Experience Experience in hospital, security/police, emergency medical or customer services preferred 3-5 years preferred Knowledge, Skills and Abilities * Strong interpersonal communication and customer service skills. Recognize, acknowledge, respect, and effectively interact with all people, establish positive relationships, and gain the trust and respect of others. * Ability to deal with and effectively deescalate anxious/stressed people and manage aggression. * Works effectively both independently and in teams. Able to multitask. * Strong problem-solving skills. * Critical and analytical thinking, good judgment, prioritizing, industrious and creative resolutions for positive outcomes. * Customer service skills: accessible, energetic, concerned, empathetic, positive attitude, collaborative, and flexible. * Displays positive image, tact, and diplomacy, active listening, articulate. * Demonstrates the understanding of community policing, risk analysis and crime prevention concepts and practices. * Strong writing skills to provide and maintain documentation to support data. * Intermediate computer skills: typing and use of database software. Additional Job Details (if applicable) Physical Requirements * Standing Frequently (34-66%) * Walking Frequently (34-66%) * Sitting Occasionally (3-33%) * Lifting Frequently (34-66%) 35lbs+ (w/assisted device) * Carrying Frequently (34-66%) 20lbs - 35lbs * Pushing Occasionally (3-33%) * Pulling Occasionally (3-33%) * Climbing Rarely (Less than 2%) * Balancing Frequently (34-66%) * Stooping Occasionally (3-33%) * Kneeling Occasionally (3-33%) * Crouching Occasionally (3-33%) * Crawling Rarely (Less than 2%) * Reaching Frequently (34-66%) * Gross Manipulation (Handling) Frequently (34-66%) * Fine Manipulation (Fingering) Frequently (34-66%) * Feeling Constantly (67-100%) * Foot Use Rarely (Less than 2%) * Vision - Far Constantly (67-100%) * Vision - Near Constantly (67-100%) * Talking Constantly (67-100%) * Hearing Constantly (67-100%) Remote Type Onsite Work Location 300 First Avenue Scheduled Weekly Hours 16 Employee Type Regular Work Shift Evening (United States of America) Pay Range $22.88 - $32.72/Hourly Grade 5 At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth. We invite you to apply, and our Talent Acquisition team will provide an overview of your potential compensation and benefits package. EEO Statement: The Spaulding Rehabilitation Hospital Corporation is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran's Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at **************. Mass General Brigham Competency Framework At Mass General Brigham, our competency framework defines what effective leadership "looks like" by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.

Site: The General Hospital Corporation Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham. Job Summary Provides a safe and secure environment for hospital patients, visitors, and employees by enforcing hospital security regulations and by continuously watching for and reporting potential safety hazards and unusual occurrences in a timely manner through patrol of assigned areas. Investigate complaints or potential criminal conduct; assist in restraining patients as necessary; provide protective services. Qualifications Possesses and exhibits excellent customer service skills. If applicable, responsible for the arrest of criminal suspects under the authority of State Special Police license. * Patrols assigned areas, giving particular attention to those areas where security problems have occurred. * Identifies unsafe conditions and improperly secured areas/property to help prevent theft, injuries or damages to Hospital property, patients, visitors and employees. * Maintains strict confidentially standards at all times. * Investigates thefts, shortages and other complaints involving potential criminal misconduct by questioning individuals involved with specific incidents; notifies appropriate law enforcement agencies of potential/real civil or criminal misconduct and detains suspicious individuals as appropriate; when authorized will make arrests as appropriate; participates in subsequent court proceedings as required. * Prepares and submits written reports in a complete and accurate manner; makes notations in log of all incidents; keeps Supervisor informed at all times. * Maintains accountability for valuables/property and forms of evidence coming into incumbent's custody; ensures safekeeping; maintains documentation. * Performs as Dispatcher utilizing "state of the art" integrated security systems; radio dispatches personnel to respond to occurrences and phone calls for assistance; provides and maintains documentation. * Participates in assistance with workplace and domestic victims; responds to medical emergencies; when authorized assists in the restraint of patients; involved in the protection of dignitaries; controls pedestrian and vehicular traffic. * Voluntary participation in various departmental committees, task forces, and teams. Education Bachelor's Degree Criminal Justice preferred Can this role accept experience in lieu of a degree? No Licenses and Credentials Class D Passenger Vehicle Driver's License [State License] - Experience Experience in hospital, security/police, emergency medical or customer services preferred 3-5 years preferred Knowledge, Skills and Abilities * Strong interpersonal communication and customer service skills. Recognize, acknowledge, respect, and effectively interact with all people, establish positive relationships, and gain the trust and respect of others. * Ability to deal with and effectively deescalate anxious/stressed people and manage aggression. * Works effectively both independently and in teams. Able to multitask. * Strong problem-solving skills. * Critical and analytical thinking, good judgment, prioritizing, industrious and creative resolutions for positive outcomes. * Customer service skills: accessible, energetic, concerned, empathetic, positive attitude, collaborative, and flexible. * Displays positive image, tact, and diplomacy, active listening, articulate. * Demonstrates the understanding of community policing, risk analysis and crime prevention concepts and practices. * Strong writing skills to provide and maintain documentation to support data. * Intermediate computer skills: typing and use of database software. Additional Job Details (if applicable) Remote Type Onsite Work Location 66 Blossom Street Scheduled Weekly Hours 40 Employee Type Regular Work Shift Evening (United States of America) Pay Range $22.88 - $32.72/Hourly Grade 5 At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth. We invite you to apply, and our Talent Acquisition team will provide an overview of your potential compensation and benefits package. EEO Statement: The General Hospital Corporation is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran's Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at **************. Mass General Brigham Competency Framework At Mass General Brigham, our competency framework defines what effective leadership "looks like" by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.

Site: Massachusetts Eye and Ear Infirmary Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham. Fridays and Saturdays 11pm -11am Job Summary Summary Provides a safe and secure environment for hospital patients, visitors, and employees by enforcing hospital security regulations and by continuously watching for and reporting potential safety hazards and unusual occurrences in a timely manner through patrol of assigned areas. Investigate complaints or potential criminal conduct; assist in restraining patients as necessary; provide protective services. Possesses and exhibits excellent customer service skills. If applicable, responsible for the arrest of criminal suspects under the authority of State Special Police license. Does this position require Patient Care? Yes Essential Functions * Patrols assigned areas, giving particular attention to those areas where security problems have occurred. * Identifies unsafe conditions and improperly secured areas/property to help prevent theft, injuries or damages to Hospital property, patients, visitors and employees. * Maintains strict confidentially standards at all times. * Investigates thefts, shortages and other complaints involving potential criminal misconduct by questioning individuals involved with specific incidents; notifies appropriate law enforcement agencies of potential/real civil or criminal misconduct and detains suspicious individuals as appropriate; when authorized will make arrests as appropriate; participates in subsequent court proceedings as required. * Prepares and submits written reports in a complete and accurate manner; makes notations in log of all incidents; keeps Supervisor informed at all times. * Maintains accountability for valuables/property and forms of evidence coming into incumbent's custody; ensures safekeeping; maintains documentation. * Performs as Dispatcher utilizing "state of the art" integrated security systems; radio dispatches personnel to respond to occurrences and phone calls for assistance; provides and maintains documentation. * Participates in assistance with workplace and domestic victims; responds to medical emergencies; when authorized assists in the restraint of patients; involved in the protection of dignitaries; controls pedestrian and vehicular traffic. * Voluntary participation in various departmental committees, task forces, and teams. Qualifications Education Bachelor's Degree Criminal Justice preferred Can this role accept experience in lieu of a degree? No Licenses and Credentials Class D Passenger Vehicle Driver's License [State License] Experience Experience in hospital, security/police, emergency medical or customer services preferred 3-5 years preferred Knowledge, Skills and Abilities * Strong interpersonal communication and customer service skills. Recognize, acknowledge, respect, and effectively interact with all people, establish positive relationships, and gain the trust and respect of others. * Ability to deal with and effectively deescalate anxious/stressed people and manage aggression. * Works effectively both independently and in teams. Able to multitask. * Strong problem-solving skills. * Critical and analytical thinking, good judgment, prioritizing, industrious and creative resolutions for positive outcomes. * Customer service skills: accessible, energetic, concerned, empathetic, positive attitude, collaborative, and flexible. * Displays positive image, tact, and diplomacy, active listening, articulate. * Demonstrates the understanding of community policing, risk analysis and crime prevention concepts and practices. * Strong writing skills to provide and maintain documentation to support data. * Intermediate computer skills: typing and use of database software. Additional Job Details (if applicable) Remote Type Onsite Work Location 243-245 Charles Street Scheduled Weekly Hours 24 Employee Type Regular Work Shift Night (United States of America) Pay Range $22.88 - $32.72/Hourly Grade 5 At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth. We invite you to apply, and our Talent Acquisition team will provide an overview of your potential compensation and benefits package. EEO Statement: Massachusetts Eye and Ear Infirmary is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran's Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at **************. Mass General Brigham Competency Framework At Mass General Brigham, our competency framework defines what effective leadership "looks like" by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.

Site: The McLean Hospital Corporation Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham. Job Summary Overview Receiving general direction from the Security Supervisor, incumbent ensures a safe and secure environment; provides protective services to people and property; responds to routine and emergency calls for service; and assists with day-to-day operations of the department. Shift Assignment The Security Officer must be available to staff 16-hour shift at the following times: - Saturdays: 2:30 PM - 10:30 PM - Sundays: 2:30 PM - 10:30 PM Principal Duties & Responsibilities - Performs daily operational functions as directed and upon request by the Security Supervisor or the Dispatcher to ensure that McLean's operational needs are met efficiently. - Operational responsibilities of the Officer include, but are not limited to, the following: - Responds immediately and appropriately to all emergency requests for assistance issued by the Supervisor or Dispatcher. - Responds immediately and appropriately to all emergency, contingency, or disaster situations. - Responds as soon as possible to all non-emergency calls assigned by the Supervisor or Dispatcher. - Documents all incidents after response and informs Dispatcher of actions taken. - Completes all electronic incident reports in an objective manner, writes in a clear style and submits all incident reports and accompanying documentation prior to departing from campus at the end of the shift. - Utilizes strong customer service skills and community policing philosophies to develop and build strong relationships with the hospital community. - Manages complex and dynamic and emotionally charged situations to help restore order, investigate nefarious or criminal activity and take the appropriate safety and security actions. - Conducts initial investigations into all reports of suspicious activity, persons, hazards or risk and takes the necessary steps to mitigate risk to patients, visitors and staff. - Takes appropriate actions when necessary, appropriate or mandated, based on training procedure and legal requirements. - Uses effective and appropriate de-escalation techniques when addressing disorderly, disruptive or emotionally charged persons. - Demonstrates reasonable application of physical force when necessary and appropriate, to contain, restrain or stop a physical threat or assault. - Provides escorts to patients, visitors, employees, and others to ensure the safety of the requester. - Patrols McLean property and grounds, documents all deficiencies and/or violations of policy. - Ensures that only authorized vehicles are allowed access to parking areas controlled by McLean and documents violations of parking policy. - Performs access control functions, including: ensuring that all employees, vendors and contractors are in possession of an authorized form of identification and that is clearly visible; enforcing McLean visitor policies and restrictions; restricting\ access by individuals who have no authorized business on McLean property. - Performs Dispatch and/or Console duties as assigned by the Supervisor/Manager. Dispatch/console duties include, but are not limited to, the following: - Coordinates Security activities, acts as liaison to other McLean departments and external agencies, reflects the friendly, courteous, helpful and professional attitude of the department at all times. - Coordinates assignments of scheduled staff to calls for service and other activities in an equitable fashion. - Answers incoming internal and external phone calls, provides callers with information and appropriate transfers. - Prioritizes and assigns responses to incidents and requests for assistance and ensures that all are resolved in a timely fashion. - Maintains a chain of custody of all property, evidence and equipment turned in to the Security office. - Documents all actions taken by departmental staff, all incidents reported and ensures that all supporting documentation is provided by Security officers assigned to respond to calls for assistance. - Monitors all electronic security and fire systems associated with the departmental operations at the Security Office in accordance with department Policies and Procedures. - Notifies the Supervisor when appropriate to provide additional resources or regarding a systems failure. - Performs all services in accordance with the appropriate McLean Policy and Procedure Manual. - Performs other duties as assigned by the Supervisor/Manager. Qualifications Qualifications Minimum of a high school diploma required. A strong educational background (associate's or bachelor's degree) in criminal justice or related field is preferred. A combination of both experience and education will be considered. A minimum of 1-3 years of security or related experience preferred. Must possess and maintain a valid Massachusetts Driver's License. Must obtain and maintain required certification in the following programs (training provided by department): - CPR/AED/First Aid - CPI De-Escalation Training - International Association for Healthcare Security and Safety (IAHSS) Basic Officer Certification (within first 90 days) Skills, Abilities, & Competencies Required Strong interpersonal and communications: positive image, tact and diplomacy, active listener, articulate. Effectively interact with people of different levels and cultures; establish positive relationships, gain trust and respect of others. Handle a variety of diverse and stressful situations. Work effectively both independently and in teams. Customer service skills: accessible, energetic, concerned, empathetic, positive attitude, collaborative and flexible. Strong problem solving skills, critical and analytical thinking, good judgment, prioritizing, industrious and creative resolutions for positive outcomes. Ability to deal with, and deescalate, anxious/stressed people and manage aggression. High volume of activity; handle complex interpersonal situations and crisis management scenarios. Ability to recognize potential impacts of decisions and ensures best positive outcomes to prevent/reduce injury, liability, and/or negative publicity. Competence to ensure compliance with local, state and federal laws, hospital policies and procedures. Reliable and flexible. Strong writing skills to provide and maintain documentation to support data. Basic computer skills; typing and use of database software. Technology: use of access control and database software, communications equipment, first aid equipment. Must be able to read, write, and speak English fluently. Fluency in more than one language preferred. Additional Job Details (if applicable) EEO It is the policy of McLean Hospital to affirmatively provide equal opportunity to all qualified applicants for employment and existing employees without regard to their race, religion, color, national origin, sex, age, ancestry, protected veteran status, disability, sexual orientation, gender identity or expression, pregnancy or a condition related to pregnancy including, but not limited to, lactation or the need to express breast milk for a nursing child, or any other basis that would be in violation of any applicable law or regulation. Remote Type Onsite Work Location 123 Main Street Scheduled Weekly Hours 16 Employee Type Regular Work Shift Rotating (United States of America) Pay Range $22.88 - $32.72/Hourly Grade 5 At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth. We invite you to apply, and our Talent Acquisition team will provide an overview of your potential compensation and benefits package. EEO Statement: The McLean Hospital Corporation is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran's Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at **************. Mass General Brigham Competency Framework At Mass General Brigham, our competency framework defines what effective leadership "looks like" by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.

Site: The McLean Hospital Corporation Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham. Job Summary Overview Receiving general direction from the Security Supervisor, incumbent ensures a safe and secure environment; provides protective services to people and property; responds to routine and emergency calls for service; and assists with day-to-day operations of the department. Shift Assignment The Security Officer must be available to staff 24-hour shift at the following times: - Sundays: 2:30 PM - 10:30 PM - Wednesdays: 2:30 PM - 10:30 PM - Fridays: 2:30 PM - 10:30 PM Principal Duties & Responsibilities - Performs daily operational functions as directed and upon request by the Security Supervisor or the Dispatcher to ensure that McLean's operational needs are met efficiently. - Operational responsibilities of the Officer include, but are not limited to, the following: - Responds immediately and appropriately to all emergency requests for assistance issued by the Supervisor or Dispatcher. - Responds immediately and appropriately to all emergency, contingency, or disaster situations. - Responds as soon as possible to all non-emergency calls assigned by the Supervisor or Dispatcher. - Documents all incidents after response and informs Dispatcher of actions taken. - Completes all electronic incident reports in an objective manner, writes in a clear style and submits all incident reports and accompanying documentation prior to departing from campus at the end of the shift. - Utilizes strong customer service skills and community policing philosophies to develop and build strong relationships with the hospital community. - Manages complex and dynamic and emotionally charged situations to help restore order, investigate nefarious or criminal activity and take the appropriate safety and security actions. - Conducts initial investigations into all reports of suspicious activity, persons, hazards or risk and takes the necessary steps to mitigate risk to patients, visitors and staff. - Takes appropriate actions when necessary, appropriate or mandated, based on training procedure and legal requirements. - Uses effective and appropriate de-escalation techniques when addressing disorderly, disruptive or emotionally charged persons. - Demonstrates reasonable application of physical force when necessary and appropriate, to contain, restrain or stop a physical threat or assault. - Provides escorts to patients, visitors, employees, and others to ensure the safety of the requester. - Patrols McLean property and grounds, documents all deficiencies and/or violations of policy. - Ensures that only authorized vehicles are allowed access to parking areas controlled by McLean and documents violations of parking policy. - Performs access control functions, including: ensuring that all employees, vendors and contractors are in possession of an authorized form of identification and that is clearly visible; enforcing McLean visitor policies and restrictions; restricting\ access by individuals who have no authorized business on McLean property. - Performs Dispatch and/or Console duties as assigned by the Supervisor/Manager. Dispatch/console duties include, but are not limited to, the following: - Coordinates Security activities, acts as liaison to other McLean departments and external agencies, reflects the friendly, courteous, helpful and professional attitude of the department at all times. - Coordinates assignments of scheduled staff to calls for service and other activities in an equitable fashion. - Answers incoming internal and external phone calls, provides callers with information and appropriate transfers. - Prioritizes and assigns responses to incidents and requests for assistance and ensures that all are resolved in a timely fashion. - Maintains a chain of custody of all property, evidence and equipment turned in to the Security office. - Documents all actions taken by departmental staff, all incidents reported and ensures that all supporting documentation is provided by Security officers assigned to respondto calls for assistance. - Monitors all electronic security and fire systems associated with the departmental operations at the Security Office in accordance with department Policies and Procedures. - Notifies the Supervisor when appropriate to provide additional resources or regarding a systems failure. - Performs all services in accordance with the appropriate McLean Policy and Procedure Manual. - Performs other duties as assigned by the Supervisor/Manager. Qualifications Qualifications Minimum of a high school diploma required. A strong educational background (associate's or bachelor's degree) in criminal justice or related field is preferred. A combination of both experience and education will be considered. A minimum of 1-3 years of security or related experience preferred. Must possess and maintain a valid Massachusetts Driver's License. Must obtain and maintain required certification in the following programs (training provided by department): - CPR/AED/First Aid - CPI De-Escalation Training - International Association for Healthcare Security and Safety (IAHSS) Basic Officer Certification (within first 90 days) Skills, Abilities, & Competencies Required Strong interpersonal and communications: positive image, tact and diplomacy, active listener, articulate. Effectively interact with people of different levels and cultures; establish positive relationships, gain trust and respect of others. Handle a variety of diverse and stressful situations. Work effectively both independently and in teams. Customer service skills: accessible, energetic, concerned, empathetic, positive attitude, collaborative and flexible. Strong problem solving skills, critical and analytical thinking, good judgment, prioritizing, industrious and creative resolutions for positive outcomes. Ability to deal with, and deescalate, anxious/stressed people and manage aggression. High volume of activity; handle complex interpersonal situations and crisis management scenarios. Ability to recognize potential impacts of decisions and ensures best positive outcomes to prevent/reduce injury, liability, and/or negative publicity. Competence to ensure compliance with local, state and federal laws, hospital policies and procedures. Reliable and flexible. Strong writing skills to provide and maintain documentation to support data. Basic computer skills; typing and use of database software. Technology: use of access control and database software, communications equipment, first aid equipment. Must be able to read, write, and speak English fluently. Fluency in more than one language preferred. Additional Job Details (if applicable) EEO Statement McLean is an Affirmative Action Employer. By embracing diverse skills, perspectives and ideas, we choose to lead. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Remote Type Onsite Work Location 123 Main Street Scheduled Weekly Hours 24 Employee Type Regular Work Shift Rotating (United States of America) Pay Range $22.88 - $32.72/Hourly Grade 5 At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth. We invite you to apply, and our Talent Acquisition team will provide an overview of your potential compensation and benefits package. EEO Statement: The McLean Hospital Corporation is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran's Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at **************. Mass General Brigham Competency Framework At Mass General Brigham, our competency framework defines what effective leadership "looks like" by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.

Site: Newton-Wellesley Hospital Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham. 7:00pm-3:00am Monday-Friday Job Summary Summary Provides a safe and secure environment for hospital patients, visitors, and employees by enforcing hospital security regulations and by continuously watching for and reporting potential safety hazards and unusual occurrences in a timely manner through patrol of assigned areas. Investigate complaints or potential criminal conduct; assist in restraining patients as necessary; provide protective services. Possesses and exhibits excellent customer service skills. If applicable, responsible for the arrest of criminal suspects under the authority of State Special Police license. Does this position require Patient Care? Yes Essential Functions * Patrols assigned areas, giving particular attention to those areas where security problems have occurred. * Identifies unsafe conditions and improperly secured areas/property to help prevent theft, injuries or damages to Hospital property, patients, visitors and employees. * Maintains strict confidentially standards at all times. * Investigates thefts, shortages and other complaints involving potential criminal misconduct by questioning individuals involved with specific incidents; notifies appropriate law enforcement agencies of potential/real civil or criminal misconduct and detains suspicious individuals as appropriate; when authorized will make arrests as appropriate; participates in subsequent court proceedings as required. * Prepares and submits written reports in a complete and accurate manner; makes notations in log of all incidents; keeps Supervisor informed at all times. * Maintains accountability for valuables/property and forms of evidence coming into incumbent's custody; ensures safekeeping; maintains documentation. * Performs as Dispatcher utilizing "state of the art" integrated security systems; radio dispatches personnel to respond to occurrences and phone calls for assistance; provides and maintains documentation. * Participates in assistance with workplace and domestic victims; responds to medical emergencies; when authorized assists in the restraint of patients; involved in the protection of dignitaries; controls pedestrian and vehicular traffic. * Voluntary participation in various departmental committees, task forces, and teams. Qualifications Education Bachelor's Degree Criminal Justice preferred Can this role accept experience in lieu of a degree? No Licenses and Credentials Class D Passenger Vehicle Driver's License [State License] - Generic - HR Only preferred Basic Life Support [BLS Certification] - Data Conversion - Various Issuers preferred Basic Officer Certification [CHSO] - International Association for Healthcare Security and Safety preferred Supervisory Certification [CHSS] - International Association for Healthcare Security and Safety preferred Personal Drivers License (New Hampshire) - New Hampshire Division of Motor Vehicles preferred MGH Security RMV Check/Registry of Motor Vehicles Driving Report - MGB Internal preferred Experience Experience in hospital, security/police, emergency medical or customer services preferred 3-5 years preferred Knowledge, Skills and Abilities - Strong interpersonal communication and customer service skills. Recognize, acknowledge, respect, and effectively interact with all people, establish positive relationships, and gain the trust and respect of others. - Ability to deal with and effectively deescalate anxious/stressed people and manage aggression. - Works effectively both independently and in teams. Able to multitask. - Strong problem-solving skills. - Critical and analytical thinking, good judgment, prioritizing, industrious and creative resolutions for positive outcomes. - Customer service skills: accessible, energetic, concerned, empathetic, positive attitude, collaborative, and flexible. - Displays positive image, tact, and diplomacy, active listening, articulate. - Demonstrates the understanding of community policing, risk analysis and crime prevention concepts and practices. - Strong writing skills to provide and maintain documentation to support data. - Intermediate computer skills: typing and use of database software. Additional Job Details (if applicable) Physical RequirementsStanding Frequently (34-66%) Walking Frequently (34-66%) Sitting Occasionally (3-33%) Lifting Frequently (34-66%) 35lbs+ (w/assisted device) Carrying Frequently (34-66%) 20lbs - 35lbs Pushing Occasionally (3-33%) Pulling Occasionally (3-33%) Climbing Rarely (Less than 2%) Balancing Frequently (34-66%) Stooping Occasionally (3-33%) Kneeling Occasionally (3-33%) Crouching Occasionally (3-33%) Crawling Rarely (Less than 2%) Reaching Frequently (34-66%) Gross Manipulation (Handling) Frequently (34-66%) Fine Manipulation (Fingering) Frequently (34-66%) Feeling Constantly (67-100%) Foot Use Rarely (Less than 2%) Vision - Far Constantly (67-100%) Vision - Near Constantly (67-100%) Talking Constantly (67-100%) Hearing Constantly (67-100%) Remote Type Onsite Work Location 2014 Washington Street Scheduled Weekly Hours 40 Employee Type Regular Work Shift Evening (United States of America) Pay Range $21.78 - $31.08/Hourly Grade 5 At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth. We invite you to apply, and our Talent Acquisition team will provide an overview of your potential compensation and benefits package. EEO Statement: Newton-Wellesley Hospital is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran's Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at **************. Mass General Brigham Competency Framework At Mass General Brigham, our competency framework defines what effective leadership "looks like" by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.

Site: The Brigham and Women's Hospital, Inc. Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham. Shift is NIGHTS Job Summary Summary: Provides a safe and secure environment for hospital patients, visitors, and employees by enforcing hospital security regulations and by continuously watching for and reporting potential safety hazards and unusual occurrences in a timely manner through patrol of assigned areas. Investigate complaints or potential criminal conduct; assist in restraining patients as necessary; provide protective services. Possesses and exhibits excellent customer service skills. If applicable, responsible for the arrest of criminal suspects under the authority of State Special Police license. Does this position require Patient Care? Yes Essential Functions: * Patrols assigned areas, giving particular attention to those areas where security problems have occurred. * Identifies unsafe conditions and improperly secured areas/property to help prevent theft, injuries or damages to Hospital property, patients, visitors and employees. * Maintains strict confidentially standards at all times. * Investigates thefts, shortages and other complaints involving potential criminal misconduct by questioning individuals involved with specific incidents; notifies appropriate law enforcement agencies of potential/real civil or criminal misconduct and detains suspicious individuals as appropriate; when authorized will make arrests as appropriate; participates in subsequent court proceedings as required. * Prepares and submits written reports in a complete and accurate manner; makes notations in log of all incidents; keeps Supervisor informed at all times. * Maintains accountability for valuables/property and forms of evidence coming into incumbent's custody; ensures safekeeping; maintains documentation. * Performs as Dispatcher utilizing "state of the art" integrated security systems; radio dispatches personnel to respond to occurrences and phone calls for assistance; provides and maintains documentation. * Participates in assistance with workplace and domestic victims; responds to medical emergencies; when authorized assists in the restraint of patients; involved in the protection of dignitaries; controls pedestrian and vehicular traffic. * Voluntary participation in various departmental committees, task forces, and teams. Qualifications Education Bachelor's Degree Criminal Justice preferred Can this role accept experience in lieu of a degree? No Licenses and Credentials Class D Passenger Vehicle Driver's License [State License] - Generic - HR Only preferred Basic Life Support [BLS Certification] - Data Conversion - Various Issuers preferred Basic Officer Certification [CHSO] - International Association for Healthcare Security and Safety preferred Supervisory Certification [CHSS] - International Association for Healthcare Security and Safety preferred Personal Drivers License (New Hampshire) - New Hampshire Division of Motor Vehicles preferred MGH Security RMV Check/Registry of Motor Vehicles Driving Report - MGB Internal preferred Experience Experience in hospital, security/police, emergency medical or customer services preferred 3-5 years preferred Knowledge, Skills and Abilities * Strong interpersonal communication and customer service skills. Recognize, acknowledge, respect, and effectively interact with all people, establish positive relationships, and gain the trust and respect of others. * Ability to deal with and effectively deescalate anxious/stressed people and manage aggression. * Works effectively both independently and in teams. Able to multitask. * Strong problem-solving skills. * Critical and analytical thinking, good judgment, prioritizing, industrious and creative resolutions for positive outcomes. * Customer service skills: accessible, energetic, concerned, empathetic, positive attitude, collaborative, and flexible. * Displays positive image, tact, and diplomacy, active listening, articulate. * Demonstrates the understanding of community policing, risk analysis and crime prevention concepts and practices. * Strong writing skills to provide and maintain documentation to support data. * Intermediate computer skills: typing and use of database software. Additional Job Details (if applicable) Remote Type Onsite Work Location 10 Vining Street Scheduled Weekly Hours 40 Employee Type Regular Work Shift Night (United States of America) Pay Range * / Grade 5 At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth. We invite you to apply, and our Talent Acquisition team will provide an overview of your potential compensation and benefits package. EEO Statement: The Brigham and Women's Hospital, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran's Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at **************. Mass General Brigham Competency Framework At Mass General Brigham, our competency framework defines what effective leadership "looks like" by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.

Site: The Brigham and Women's Hospital, Inc. Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham. * 16 hour Evening Shift 3p-11p every Sat/Sun * Job Summary As a Security Concierge, you will be part of a professional team that is charged with the mission of providing a safe and secure environment for the Brigham and Women's Hospital community while rendering excellent customer service and providing access control. Successful candidates will have flexible schedule availability, the ability to adapt to a new and evolving operation, amazing customer service skills, and the motivation to achieve the high professional standards required by the department. GENERAL SUMMARY/OVERVIEW STATEMENT: Under the general direction of the Supervisor on Duty, incumbent provides assistance, direction, concierge and other guest services to patients and visitors. Provides high level of customer service by interacting with patients, visitors, and staff in a professional manner that is proactive, friendly, and helpful. Creates and maintains positive image as initial point of contact for patients, visitors, and staff. PRINCIPAL DUTIES AND RESPONSIBILITIES: Provides a high level of customer service by interacting with patients, visitors and staff in a professional manner that is proactive, friendly and helpful. Welcomes and acknowledges visitors, patients, and staff; provides information and directions to patients and visitors; anticipates the needs of others. Assists individuals with disabilities and/or mobility issues with obtaining transportation and other services. Communicate specific patient, visitor, and staff requests accurately to other departments such as transportation, patient relations, environmental services, etc. to ensure complete follow-up. Helps to coordinate patient transportation out of the hospital as needed (taxi, shuttle, etc). Maintains assigned post area in clean and orderly fashion. Provides a security presence, which includes conflict resolution, access control and requesting services. Enforces rules and regulations (smoking, etc) as required. Reports and keeps current on security issues and concerns. Provides support to Security patrol services during fires, mass casualty events, HAZMAT occurrences, medical emergencies and other emergency events as needed. Provides other assistance to Security field services staff as directed. Performs additional duties as assigned. Qualifications QUALIFICATIONS: Minimum of a High School diploma or GED required. At least one year of customer service experience required. At least two years of customer service experience within the healthcare or hotel setting preferred. Excellent communication skills, friendly and outgoing with a commitment to service. Must submit to and pass an initial and annual criminal background check. Must obtain and maintain certification in CPR/AED/First Aid (training provided by department) SKILLS/ABILITIES/COMPETENCIES REQUIRED: Exemplary customer service and communication skills. Above average problem solving ability. Ability to remain calm in stressful situations and to multitask as needed. Reliable and flexible Must be able to read, write and speak English fluently. Fluency in more than one language preferred. WORKING CONDITIONS: Physically must be able to lift 50 pounds. Ability to stand/walk for a minimum of 8 hours. HOSPITAL WIDE RESPONSIBILITIES: Brigham and Women's Hospital I CARE Standards. The I CARE Standards guide me in my interactions with patients, family members, visitors, colleagues, and neighbors in my workplace and surrounding community to optimize the Brigham experience and help fulfill my role in our mission of providing seamless, high quality patient and family centered care. C. I will Communicate my commitment to high quality performance A. I will Appear and act as a professional R. I will Respect all individuals E. I will Extend myself Additional Job Details (if applicable) Remote Type Onsite Work Location 10 Vining Street Scheduled Weekly Hours 16 Employee Type Regular Work Shift Evening (United States of America) Pay Range * / Grade 2 At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth. We invite you to apply, and our Talent Acquisition team will provide an overview of your potential compensation and benefits package. EEO Statement: The Brigham and Women's Hospital, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran's Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at **************. Mass General Brigham Competency Framework At Mass General Brigham, our competency framework defines what effective leadership "looks like" by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.

At Boston Medical Center South, we are committed to improving the health of our communities by delivering exceptional, personalized health care with dignity, compassion and respect. Our continued focus on the patient experience informs our caregivers on how to provide care that is respectful of and responsive to individual patient and family preferences, needs and values. If you are seeking a fast-paced, challenging position in an organization committed to achieving and maintaining a standard of excellence in all we do, our organization may be a good fit for you. Position: Security Officer Department: Public Safety Schedule: 40 hrs Position Summary: Under the direction of the Manager of Security, provides security and safety of all staff, visitors and patients. Handles all traffic related matters. Functions as a resource regarding hospital information for patients and visitors. Maintains a safe environment for all visitors, patients, and employees at Good Samaritan Medical Center. Projects an image of professionalism in communication, appearance, and conduct. Maintains a working knowledge of departmental standard operating procedures. Must maintain an active knowledge of security emergency procedures and environment of care standards. Performs other duties as assigned by the Manager of Security. Responsibilities: * Provides a visible deterrence to crime and prohibited activities by patrolling the buildings and grounds of the hospital. * Responds quickly and effectively to emergent and non-emergent situations. * Ensures only authorized personnel are admitted onto hospital premises. * Escorts visitors, patients, and personnel to and from parking areas upon request. * Maintains current information in lost and found logs. Notifies the D.O.S. and the Sergeant when items are reported missing or are located. * Serves as a member of the Fire Control Team and responds to all fires. * Investigates incidents of unusual circumstances reported by hospital personnel, visitors, physicians, or patients and reports all incidents, verbally or through general incident form, by the end of each shift. * Writes accurate, clear, and legible incident reports and documents investigatory steps and results. Requirements: * Education: High school diploma or GED required. Associate's or Bachelor's degree in Criminal Justice preferred. * Experience: Any combination of experience equivalent to at least 2 years in Security/Healthcare Operations, field experience in a law enforcement agency or prior service in the United States Military preferred. * Certification/Licensure: Valid Massachusetts class D operator's license. * Software/Hardware: Working knowledge of Microsoft Office. Compensation Range: $0.00- $0.00 This range offers an estimate based on the minimum job qualifications. However, our approach to determining base pay is comprehensive, and a broad range of factors is considered when making an offer. This includes education, experience, skills, and certifications/licensures as they directly relate to position requirements; as well as business/organizational needs, internal equity, and market-competitiveness. In addition, BMCHS offers generous total compensation that includes, but is not limited to, benefits (medical, dental, vision, pharmacy), discretionary annual bonuses and merit increases, Flexible Spending Accounts, 403(b) savings matches, paid time off, career advancement opportunities, and resources to support employee and family well-being. NOTE: This range is based on Boston-area data, and is subject to modification based on geographic location. Equal Opportunity Employer/Disabled/Veterans According to the FTC, there has been a rise in employment offer scams. Our current job openings are listed on our website and applications are received only through our website. We do not ask or require downloads of any applications, or "apps" job offers are not extended over text messages or social media platforms. We do not ask individuals to purchase equipment for or prior to employment.

Site: The Brigham and Women's Hospital, Inc. Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham. 16 hrs a week, evenings Job Summary Responsible for providing personalized assistance and support to patients, families, and visitors by providing a range of services and ensuring that patients' non-medical needs are met. Qualifications Provide personalized assistance and support to patients, families, and visitors. * Offer guidance and information regarding hospital services, amenities, visiting hours, and general hospital procedures. * Coordinate and arrange patient transportation within the hospital, such as wheelchair assistance or escorting patients to different departments or diagnostic areas. * Serve as a liaison between patients, their families, and hospital staff * Assist patients in navigating appointment scheduling, rescheduling, or cancellations. * Greet and assist visitors, providing information about visiting hours, policies, and amenities. * Coordinate the provision of comfort items and amenities to patients, such as blankets, pillows, or reading materials. * Provide assistance and support during the discharge process, ensuring that patients and their families have the necessary information, instructions, and resources for a smooth transition from the hospital to their home or care facility. Education High School Diploma or Equivalent required Can this role accept experience in lieu of a degree? No Licenses and Credentials Experience Customer Service Experience 1-2 years preferred or Healthcare Experience 1-2 years preferred Knowledge, Skills and Abilities * Knowledge of hospital services, departments, and procedures. * Familiarity with appointment scheduling systems and hospital software. * Excellent interpersonal and communication skills, with a compassionate and empathetic demeanor. * Strong organizational abilities and attention to detail. * Proficiency in using computer systems, communication tools, and relevant software. * Ability to handle confidential and sensitive information with integrity. Additional Job Details (if applicable) Remote Type Onsite Work Location 10 Vining Street Scheduled Weekly Hours 16 Employee Type Regular Work Shift Evening (United States of America) Pay Range $17.36 - $23.80/Hourly Grade 2 At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth. We invite you to apply, and our Talent Acquisition team will provide an overview of your potential compensation and benefits package. EEO Statement: The Brigham and Women's Hospital, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran's Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at **************. Mass General Brigham Competency Framework At Mass General Brigham, our competency framework defines what effective leadership "looks like" by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.

Site: The Brigham and Women's Hospital, Inc. Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham. 40 hrs evenings Job Summary Responsible for providing personalized assistance and support to patients, families, and visitors by providing a range of services and ensuring that patients' non-medical needs are met. Provide personalized assistance and support to patients, families, and visitors. * Offer guidance and information regarding hospital services, amenities, visiting hours, and general hospital procedures. * Coordinate and arrange patient transportation within the hospital, such as wheelchair assistance or escorting patients to different departments or diagnostic areas. * Serve as a liaison between patients, their families, and hospital staff. * Assist patients in navigating appointment scheduling, rescheduling, or cancellations. * Greet and assist visitors, providing information about visiting hours, policies, and amenities. * Coordinate the provision of comfort items and amenities to patients, such as blankets, pillows, or reading materials. * Provide assistance and support during the discharge process, ensuring that patients and their families have the necessary information, instructions, and resources for a smooth transition from the hospital to their home or care facility. Qualifications Customer Service experience is highly desirable. Education High School Diploma or Equivalent required Can this role accept experience in lieu of a degree? No Licenses and Credentials Experience Customer Service Experience 1-2 years preferred or Healthcare Experience 1-2 years preferred Knowledge, Skills and Abilities * Knowledge of hospital services, departments, and procedures. * Familiarity with appointment scheduling systems and hospital software. * Excellent interpersonal and communication skills, with a compassionate and empathetic demeanor. * Strong organizational abilities and attention to detail. * Proficiency in using computer systems, communication tools, and relevant software. * Ability to handle confidential and sensitive information with integrity. Additional Job Details (if applicable) Remote Type Onsite Work Location 10 Vining Street Scheduled Weekly Hours 40 Employee Type Regular Work Shift Evening (United States of America) Pay Range $17.36 - $23.80/Hourly Grade 2 At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth. We invite you to apply, and our Talent Acquisition team will provide an overview of your potential compensation and benefits package. EEO Statement: The Brigham and Women's Hospital, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran's Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at **************. Mass General Brigham Competency Framework At Mass General Brigham, our competency framework defines what effective leadership "looks like" by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.

Site: The Brigham and Women's Hospital, Inc. Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham. EVENING SHIFT 3PM-11PM Saturdays and Sundays Job Summary EVENING SHIFT 3PM-11PM Saturdays and Sundays As a Security Concierge, you will be part of a professional team that is charged with the mission of providing a safe and secure environment for the Brigham and Women's Hospital community while rendering excellent customer service and providing access control. Successful candidates will have flexible schedule availability, the ability to adapt to a new and evolving operation, amazing customer service skills, and the motivation to achieve the high professional standards required by the department. GENERAL SUMMARY/OVERVIEW STATEMENT: Under the general direction of the Supervisor on Duty, incumbent provides assistance, direction, concierge and other guest services to patients and visitors. Provides high level of customer service by interacting with patients, visitors, and staff in a professional manner that is proactive, friendly, and helpful. Creates and maintains positive image as initial point of contact for patients, visitors, and staff. PRINCIPAL DUTIES AND RESPONSIBILITIES: Provides a high level of customer service by interacting with patients, visitors and staff in a professional manner that is proactive, friendly and helpful. Welcomes and acknowledges visitors, patients, and staff; provides information and directions to patients and visitors; anticipates the needs of others. Assists individuals with disabilities and/or mobility issues with obtaining transportation and other services. Communicate specific patient, visitor, and staff requests accurately to other departments such as transportation, patient relations, environmental services, etc. to ensure complete follow-up. Helps to coordinate patient transportation out of the hospital as needed (taxi, shuttle, etc). Maintains assigned post area in clean and orderly fashion. Provides a security presence, which includes conflict resolution, access control and requesting services. Enforces rules and regulations (smoking, etc.) as required. Reports and keeps current on security issues and concerns. Provides support to Security patrol services during fires, mass casualty events, HAZMAT occurrences, medical emergencies and other emergency events as needed. Provides other assistance to Security field services staff as directed. Performs additional duties as assigned. Qualifications QUALIFICATIONS: Minimum of a High School diploma or GED required. At least one year of customer service experience required. At least two years of customer service experience within the healthcare or hotel setting preferred. Excellent communication skills, friendly and outgoing with a commitment to service. Must submit to and pass an initial and annual criminal background check. Must obtain and maintain certification in CPR/AED/First Aid (training provided by department) SKILLS/ABILITIES/COMPETENCIES REQUIRED: Exemplary customer service and communication skills. Above average problem solving ability. Ability to remain calm in stressful situations and to multitask as needed. Reliable and flexible Must be able to read, write and speak English fluently. Fluency in more than one language preferred. WORKING CONDITIONS: Physically must be able to lift 50 pounds. Ability to stand/walk for a minimum of 8 hours. HOSPITAL WIDE RESPONSIBILITIES: Brigham and Women's Hospital I CARE Standards. The I CARE Standards guide me in my interactions with patients, family members, visitors, colleagues, and neighbors in my workplace and surrounding community to optimize the Brigham experience and help fulfill my role in our mission of providing seamless, high quality patient and family centered care. C. I will Communicate my commitment to high quality performance A. I will Appear and act as a professional R. I will Respect all individuals E. I will Extend myself Additional Job Details (if applicable) Additional Job Description Remote Type Onsite Work Location 10 Vining Street Scheduled Weekly Hours 40 Employee Type Regular Work Shift Evening (United States of America) Pay Range $17.36 - $23.80/Hourly Grade 2 At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth. We invite you to apply, and our Talent Acquisition team will provide an overview of your potential compensation and benefits package. EEO Statement: The Brigham and Women's Hospital, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran's Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at **************. Mass General Brigham Competency Framework At Mass General Brigham, our competency framework defines what effective leadership "looks like" by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.

is fully onsite Monday through Friday from 7am-3:30pm.** Under close supervision, provides emergency response to a variety of situations and incidents to support the department, patients, clinicians and/or faculty. Provides protection to people and property through patrol, investigation, monitoring alarms, and surveillance cameras. Provides a high level of customer service by interacting with patients, visitors, and staff in a professional manner that is proactive, friendly, and helpful. Uses various office software to produce reports. May be required to interface with senior management, cross-organizations, and internal and external customers. For all of these, the work will require the application of well-established techniques, procedures, or standards. Located in Boston and the surrounding communities, Dana-Farber Cancer Institute brings together world renowned clinicians, innovative researchers and dedicated professionals, allies in the common mission of conquering cancer, HIV/AIDS and related diseases. Combining extremely talented people with the best technologies in a genuinely positive environment, we provide compassionate and comprehensive care to patients of all ages; we conduct research that advances treatment; we educate tomorrow's physician/researchers; we reach out to underserved members of our community; and we work with amazing partners, including other Harvard Medical School-affiliated hospitals. + Provides protection to people and property through patrol, investigation, monitoring alarms, and surveillance cameras. Patrols buildings and grounds and identifies unsafe conditions and improperly secured areas/property to help prevent theft, injuries, or damages. + Provides a high level of customer service by interacting with patients, visitors, and staff in a professional manner that is proactive, friendly, and helpful. Creates safety awareness among the Institute community. + Responds to emergencies, including medical incidents for adult and pediatric patients and active response. Assists with potentially violent patients and detains individuals suspected of criminal conduct. + Conducts preliminary investigations into thefts, shortages, and other complaints involving potential misconduct. Gathers, analyzes, evaluates, and utilizes facts and evidence. Interviews victims, complainants, witnesses, and suspects. Maintains accountability for valuables/property and other forms of evidence. + Prepares and submits written reports and logs all incidents thoroughly and accurately. + Conducts fire extinguisher inspections per assignment of SOD, responds to fire drills, and provides escorts for staff, visitors, and patients. + May be assigned to special duties, off-site locations, and/or other shifts. Special duties include but are not limited to Bike Patrol and/or Community Service Officer. Off-site locations include but are not limited to administrative buildings, ambulatory care centers, and/or community-based clinics. Will be cross trained in other locations beyond normally assigned workspace. + Performs additional duties as assigned. + High school diploma required. Bachelor's degree preferred. + 1 year of relevant security experience. + Must possess and maintain a valid Massachusetts Driver's license. + Must submit to and pass an initial and annual criminal background check. + Must obtain and maintain required certifications in the following programs (training provided by department): + CPR/AED/First Aid + Narcan (Naloxone) Training + AVADE/HDTS De-Escalation Training **KNOWLEDGE, SKILLS, AND ABILITIES REQUIRED:** + Excellent verbal and written communication skills. + Proficient in the operation of office equipment including computers. + Knowledge of word processing, spreadsheet, and database applications. + Exemplary customer service and communication skills. + Strong risk analysis and organizational skills. + Ability to control complex interpersonal situations and crisis management scenarios. + Ability to prepare clear and concise reports and routine correspondence. + Reliable and flexible. **Pay Transparency Statement** The hiring range is based on market pay structures, with individual salaries determined by factors such as business needs, market conditions, internal equity, and based on the candidate's relevant experience, skills and qualifications. For union positions, the pay range is determined by the Collective Bargaining Agreement (CBA) $22.26/hr - $24.71/hr At Dana-Farber Cancer Institute, we work every day to create an innovative, caring, and inclusive environment where every patient, family, and staff member feels they belong. As relentless as we are in our mission to reduce the burden of cancer for all, we are committed to having faculty and staff who offer multifaceted experiences. Cancer knows no boundaries and when it comes to hiring the most dedicated and compassionate professionals, neither do we. If working in this kind of organization inspires you, we encourage you to apply. Dana-Farber Cancer Institute is an equal opportunity employer and affirms the right of every qualified applicant to receive consideration for employment without regard to race, color, religion, sex, gender identity or expression, national origin, sexual orientation, genetic information, disability, age, ancestry, military service, protected veteran status, or other characteristics protected by law. **EEOC Poster**

is fully onsite Monday through Friday from 7am-3:30pm. Under close supervision, provides emergency response to a variety of situations and incidents to support the department, patients, clinicians and/or faculty. Provides protection to people and property through patrol, investigation, monitoring alarms, and surveillance cameras. Provides a high level of customer service by interacting with patients, visitors, and staff in a professional manner that is proactive, friendly, and helpful. Uses various office software to produce reports. May be required to interface with senior management, cross-organizations, and internal and external customers. For all of these, the work will require the application of well-established techniques, procedures, or standards. Located in Boston and the surrounding communities, Dana-Farber Cancer Institute brings together world renowned clinicians, innovative researchers and dedicated professionals, allies in the common mission of conquering cancer, HIV/AIDS and related diseases. Combining extremely talented people with the best technologies in a genuinely positive environment, we provide compassionate and comprehensive care to patients of all ages; we conduct research that advances treatment; we educate tomorrow's physician/researchers; we reach out to underserved members of our community; and we work with amazing partners, including other Harvard Medical School-affiliated hospitals. Responsibilities * Provides protection to people and property through patrol, investigation, monitoring alarms, and surveillance cameras. Patrols buildings and grounds and identifies unsafe conditions and improperly secured areas/property to help prevent theft, injuries, or damages. * Provides a high level of customer service by interacting with patients, visitors, and staff in a professional manner that is proactive, friendly, and helpful. Creates safety awareness among the Institute community. * Responds to emergencies, including medical incidents for adult and pediatric patients and active response. Assists with potentially violent patients and detains individuals suspected of criminal conduct. * Conducts preliminary investigations into thefts, shortages, and other complaints involving potential misconduct. Gathers, analyzes, evaluates, and utilizes facts and evidence. Interviews victims, complainants, witnesses, and suspects. Maintains accountability for valuables/property and other forms of evidence. * Prepares and submits written reports and logs all incidents thoroughly and accurately. * Conducts fire extinguisher inspections per assignment of SOD, responds to fire drills, and provides escorts for staff, visitors, and patients. * May be assigned to special duties, off-site locations, and/or other shifts. Special duties include but are not limited to Bike Patrol and/or Community Service Officer. Off-site locations include but are not limited to administrative buildings, ambulatory care centers, and/or community-based clinics. Will be cross trained in other locations beyond normally assigned workspace. * Performs additional duties as assigned. Qualifications * High school diploma required. Bachelor's degree preferred. * 1 year of relevant security experience. * Must possess and maintain a valid Massachusetts Driver's license. * Must submit to and pass an initial and annual criminal background check. * Must obtain and maintain required certifications in the following programs (training provided by department): * CPR/AED/First Aid * Narcan (Naloxone) Training * AVADE/HDTS De-Escalation Training KNOWLEDGE, SKILLS, AND ABILITIES REQUIRED: * Excellent verbal and written communication skills. * Proficient in the operation of office equipment including computers. * Knowledge of word processing, spreadsheet, and database applications. * Exemplary customer service and communication skills. * Strong risk analysis and organizational skills. * Ability to control complex interpersonal situations and crisis management scenarios. * Ability to prepare clear and concise reports and routine correspondence. * Reliable and flexible. Pay Transparency Statement The hiring range is based on market pay structures, with individual salaries determined by factors such as business needs, market conditions, internal equity, and based on the candidate's relevant experience, skills and qualifications. For union positions, the pay range is determined by the Collective Bargaining Agreement (CBA) $22.26/hr - $24.71/hr At Dana-Farber Cancer Institute, we work every day to create an innovative, caring, and inclusive environment where every patient, family, and staff member feels they belong. As relentless as we are in our mission to reduce the burden of cancer for all, we are committed to having faculty and staff who offer multifaceted experiences. Cancer knows no boundaries and when it comes to hiring the most dedicated and compassionate professionals, neither do we. If working in this kind of organization inspires you, we encourage you to apply. Dana-Farber Cancer Institute is an equal opportunity employer and affirms the right of every qualified applicant to receive consideration for employment without regard to race, color, religion, sex, gender identity or expression, national origin, sexual orientation, genetic information, disability, age, ancestry, military service, protected veteran status, or other characteristics protected by law. EEOC Poster

**This is a Per Diem position is fully onsite and requires the ability to cover any shift. The primary post will be at our main campus (Longwood) but will need to have the flexibility to cover shifts at our regional campuses (South Shore Hospital, Merrimack Valley, and Londonderry, NH). It may also be eligible for Shift Differentials depending on the shift(s) worked.** Under close supervision, provides emergency response to a variety of situations and incidents to support the department, patients, clinicians and/or faculty. Provides protection to people and property through patrol, investigation, monitoring alarms, and surveillance cameras. Provides a high level of customer service by interacting with patients, visitors, and staff in a professional manner that is proactive, friendly, and helpful. Uses various office software to produce reports. May be required to interface with senior management, cross-organizations, and internal and external customers. For all of these, the work will require the application of well-established techniques, procedures, or standards. Located in Boston and the surrounding communities, Dana-Farber Cancer Institute brings together world renowned clinicians, innovative researchers and dedicated professionals, allies in the common mission of conquering cancer, HIV/AIDS and related diseases. Combining extremely talented people with the best technologies in a genuinely positive environment, we provide compassionate and comprehensive care to patients of all ages; we conduct research that advances treatment; we educate tomorrow's physician/researchers; we reach out to underserved members of our community; and we work with amazing partners, including other Harvard Medical School-affiliated hospitals. + Provides protection to people and property through patrol, investigation, monitoring alarms, and surveillance cameras. Patrols buildings and grounds and identifies unsafe conditions and improperly secured areas/property to help prevent theft, injuries, or damages. + Provides a high level of customer service by interacting with patients, visitors, and staff in a professional manner that is proactive, friendly, and helpful. Creates safety awareness among the Institute community. + Responds to emergencies, including medical incidents for adult and pediatric patients and active response. Assists with potentially violent patients and detains individuals suspected of criminal conduct. + Conducts preliminary investigations into thefts, shortages, and other complaints involving potential misconduct. Gathers, analyzes, evaluates, and utilizes facts and evidence. Interviews victims, complainants, witnesses, and suspects. Maintains accountability for valuables/property and other forms of evidence. + Prepares and submits written reports and logs all incidents thoroughly and accurately. + Conducts fire extinguisher inspections per assignment of SOD, responds to fire drills, and provides escorts for staff, visitors, and patients. + May be assigned to special duties, off-site locations, and/or other shifts. Special duties include but are not limited to Bike Patrol and/or Community Service Officer. Off-site locations include but are not limited to administrative buildings, ambulatory care centers, and/or community-based clinics. Will be cross trained in other locations beyond normally assigned workspace. + Performs additional duties as assigned. + High school diploma required. Bachelor's degree preferred. + 1 year of relevant security experience. + Must possess and maintain a valid Massachusetts Driver's license. + Must submit to and pass an initial and annual criminal background check. + Must obtain and maintain required certifications in the following programs (training provided by department): + CPR/AED/First Aid + Narcan (Naloxone) Training + AVADE/HDTS De-Escalation Training **KNOWLEDGE, SKILLS, AND ABILITIES REQUIRED:** + Excellent verbal and written communication skills. + Proficient in the operation of office equipment including computers. + Knowledge of word processing, spreadsheet, and database applications. + Exemplary customer service and communication skills. + Strong risk analysis and organizational skills. + Ability to control complex interpersonal situations and crisis management scenarios. + Ability to prepare clear and concise reports and routine correspondence. + Reliable and flexible. **Pay Transparency Statement** The hiring range is based on market pay structures, with individual salaries determined by factors such as business needs, market conditions, internal equity, and based on the candidate's relevant experience, skills and qualifications. For union positions, the pay range is determined by the Collective Bargaining Agreement (CBA) $22.26/hr - $24.71/hr At Dana-Farber Cancer Institute, we work every day to create an innovative, caring, and inclusive environment where every patient, family, and staff member feels they belong. As relentless as we are in our mission to reduce the burden of cancer for all, we are committed to having faculty and staff who offer multifaceted experiences. Cancer knows no boundaries and when it comes to hiring the most dedicated and compassionate professionals, neither do we. If working in this kind of organization inspires you, we encourage you to apply. Dana-Farber Cancer Institute is an equal opportunity employer and affirms the right of every qualified applicant to receive consideration for employment without regard to race, color, religion, sex, gender identity or expression, national origin, sexual orientation, genetic information, disability, age, ancestry, military service, protected veteran status, or other characteristics protected by law. **EEOC Poster**

This is a Per Diem position is fully onsite and requires the ability to cover any shift. The primary post will be at our main campus (Longwood) but will need to have the flexibility to cover shifts at our regional campuses (South Shore Hospital, Merrimack Valley, and Londonderry, NH). It may also be eligible for Shift Differentials depending on the shift(s) worked. Under close supervision, provides emergency response to a variety of situations and incidents to support the department, patients, clinicians and/or faculty. Provides protection to people and property through patrol, investigation, monitoring alarms, and surveillance cameras. Provides a high level of customer service by interacting with patients, visitors, and staff in a professional manner that is proactive, friendly, and helpful. Uses various office software to produce reports. May be required to interface with senior management, cross-organizations, and internal and external customers. For all of these, the work will require the application of well-established techniques, procedures, or standards. Located in Boston and the surrounding communities, Dana-Farber Cancer Institute brings together world renowned clinicians, innovative researchers and dedicated professionals, allies in the common mission of conquering cancer, HIV/AIDS and related diseases. Combining extremely talented people with the best technologies in a genuinely positive environment, we provide compassionate and comprehensive care to patients of all ages; we conduct research that advances treatment; we educate tomorrow's physician/researchers; we reach out to underserved members of our community; and we work with amazing partners, including other Harvard Medical School-affiliated hospitals. Responsibilities * Provides protection to people and property through patrol, investigation, monitoring alarms, and surveillance cameras. Patrols buildings and grounds and identifies unsafe conditions and improperly secured areas/property to help prevent theft, injuries, or damages. * Provides a high level of customer service by interacting with patients, visitors, and staff in a professional manner that is proactive, friendly, and helpful. Creates safety awareness among the Institute community. * Responds to emergencies, including medical incidents for adult and pediatric patients and active response. Assists with potentially violent patients and detains individuals suspected of criminal conduct. * Conducts preliminary investigations into thefts, shortages, and other complaints involving potential misconduct. Gathers, analyzes, evaluates, and utilizes facts and evidence. Interviews victims, complainants, witnesses, and suspects. Maintains accountability for valuables/property and other forms of evidence. * Prepares and submits written reports and logs all incidents thoroughly and accurately. * Conducts fire extinguisher inspections per assignment of SOD, responds to fire drills, and provides escorts for staff, visitors, and patients. * May be assigned to special duties, off-site locations, and/or other shifts. Special duties include but are not limited to Bike Patrol and/or Community Service Officer. Off-site locations include but are not limited to administrative buildings, ambulatory care centers, and/or community-based clinics. Will be cross trained in other locations beyond normally assigned workspace. * Performs additional duties as assigned. Qualifications * High school diploma required. Bachelor's degree preferred. * 1 year of relevant security experience. * Must possess and maintain a valid Massachusetts Driver's license. * Must submit to and pass an initial and annual criminal background check. * Must obtain and maintain required certifications in the following programs (training provided by department): * CPR/AED/First Aid * Narcan (Naloxone) Training * AVADE/HDTS De-Escalation Training KNOWLEDGE, SKILLS, AND ABILITIES REQUIRED: * Excellent verbal and written communication skills. * Proficient in the operation of office equipment including computers. * Knowledge of word processing, spreadsheet, and database applications. * Exemplary customer service and communication skills. * Strong risk analysis and organizational skills. * Ability to control complex interpersonal situations and crisis management scenarios. * Ability to prepare clear and concise reports and routine correspondence. * Reliable and flexible. Pay Transparency Statement The hiring range is based on market pay structures, with individual salaries determined by factors such as business needs, market conditions, internal equity, and based on the candidate's relevant experience, skills and qualifications. For union positions, the pay range is determined by the Collective Bargaining Agreement (CBA) $22.26/hr - $24.71/hr At Dana-Farber Cancer Institute, we work every day to create an innovative, caring, and inclusive environment where every patient, family, and staff member feels they belong. As relentless as we are in our mission to reduce the burden of cancer for all, we are committed to having faculty and staff who offer multifaceted experiences. Cancer knows no boundaries and when it comes to hiring the most dedicated and compassionate professionals, neither do we. If working in this kind of organization inspires you, we encourage you to apply. Dana-Farber Cancer Institute is an equal opportunity employer and affirms the right of every qualified applicant to receive consideration for employment without regard to race, color, religion, sex, gender identity or expression, national origin, sexual orientation, genetic information, disability, age, ancestry, military service, protected veteran status, or other characteristics protected by law. EEOC Poster