Special projects manager job description

Revised Date: 8/16/22

SUMMARY

Support all departments in the CBO assist with special projects, analyzing denial reports, trend denial behavior, request charge review rules, claim edit rules, work targeted WQ’s, research payer requirements associated with denials, review existing workflows for improvement, etc. Will complete high level training in all departments to ensure there is a basic understanding of major processes and workflows. Work closely with Revenue Cycle Director, Operations Director, and AR Mangers.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Complete basic training for all departments
• Understand major workflows for all departments
• Use reporting tools in EPIC to identify denial trends
• Identify and request necessary charge review edits
• Analyze existing workflows to see if there is room for improvement
• Assist all departments with special projects upon request

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and/or EXPERIENCE

High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience. Must be fluent in all Microsoft Office applications, excel, word, teams, share point etc.

LANGUAGE SKILLS

Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.

MATHEMATICAL SKILLS

Ability to add, subtract, multiply, and divide in all units of measure, using who numbers, common fractions, and decimals.

REASONING ABILITY

Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations. Ability to learn and comprehend basic insurance terminology and protocols to handle patient accounts.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit, use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. Specific vision abilities required by this job include ability to adjust focus.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate.

People are the heart of our company, and our doors are open to everyone. As a customer, as an employee - we are committed to creating an inspiring culture that is welcoming, safe and inclusive for all. Our strength in work and life comes from the combination of our experiences, backgrounds and talents. It's what we do as people that makes Lands' End a great place to shop and a great place to work.

This role will be a part of the SEO team that is responsible for driving results through various SEO initiatives. This role requires knowledge of SEO, keyword research, content marketing and reporting. This is an important role on the SEO team and offers the opportunity to be innovative and make an impact in the company. Your area of responsibility will focus on the Lands' End Consumer Direct business.

The ideal candidate is a self-starter, who enjoys solving problems and taking ideas and running with them. The position requires the ability to make decisions based on best practices and research. Candidate must be self-motivated and enjoy working autonomously on tasks, while also working through projects with the team. This job also requires an ability to work with ambiguity and transition through different tasks as the business priorities change.

Bonus points if you have familiarity with Google Analytics, Adobe Analytics, Google Search Console, BrightEdge, SEMRush, MOZ or AdWords.
Responsibilities

* Create reports of channel activities and performance to identify opportunities and trends
* Produce and share hindsight presentations for key seasons, campaigns, and exclusive offers
* Participate in ongoing forecasting and tracking expense budgets; assist manager with finance organization to report and adjust expenses
* Develop and manage relationships with external partners to drive increased demand and efficiency; identify areas of improved presence to generate incremental visibility to seasonal events and marketing campaigns
* Conduct and present competitive analysis and industry research on a regular basis; analyze trends in the industry and competition; stay abreast on competitor strategies
* Work closely with internal technology, merchandising, finance, legal and creative teams and external vendors to continue the success of the channel
* Participate in regular vendor calls to gather general requirements, analyze sales data and set goals accordingly that coincide channel goals
* Assist in developing and executing channel growth strategies including identifying, qualifying and integrating new partnerships
* Create strong internal relationships & consistent communication with cross-functional internal teams to promote awareness of programs, provide activity updates, and solicit feedback to deliver the right results for the business
* Conduct keyword research and identify opportunities for SEO improvements
* Conduct content audits and find opportunity to use content to improve SEO
* Manage workflows and processes, while working with both internal and external partners
* Have a basic understanding of technical and content SEO best practices

Qualifications

* Bachelor's Degree Required - Business, Marketing, Economics or related field (or equivalent work experience).
* 1-3 years hands on experience with managing digital marketing programs (affiliate, search or other digital channels).
* A solid understanding of the fundamentals of retail ecommerce, especially pertaining to digital marketing functions.
* Strong analytical skills, including proficiency in using Excel, PowerPoint, Web Analytic tools and/or various data analysis tools required.
* Must be able to provide recommendations based on data.
* Excellent interpersonal and communication skills to interact frequently with internal and external partners.
* Extremely detailed oriented yet flexible and can deal effectively with changes in priorities or ambiguity.
* An ability to multi-task, solve complex business problems with limited direction, and set personal goals and priorities.
* Must be passionate about consumer marketing.

#LandsEndCareers

Under administrative direction, is responsible for managing and coordinating complex administrative projects or activities that require a high degree of specialized knowledge. Conducts research, provides data, makes recommendations, and implements solutions to achieve project goals and objectives. Exercises direct supervision over assigned staff.

This position is funded by sales tax that has been approved by the citizens of San Antonio for a limited time period. This position, therefore, is subject to at-will employment status, and is unclassified and has no disciplinary appeal rights to the Municipal Civil Service Commission.
Work Schedule

7:45 a.m. - 4:30 p.m.

Essential Job Functions

* Manages, develops, and coordinates safety and security awareness between various divisions, City departments, public agencies, and/or private sector representatives; oversees department crisis prevention, response, and recovery plans.
* Implement projects and programs related to data management and infrastructure security.
* Seeks and evaluates information from a variety of sources; provides specialized reports as requested by management.
* Oversees coordination between divisions/departments throughout duration of security contracts.
* Prepares and delivers presentations related to occupational safety, data management, and physical security policies and protocols.
* Coordinates and prepares reports and correspondence in response to requests for information from City Manager's Office and Mayor & Council Offices; may also prepare City Council agenda material such as ordinances, council memos, etc.
* Execute security and resilience surveys and assessments of program facilities and data assets.
* May assist in preparing and monitoring of annual departmental or divisional budget.
* Serves as departmental/divisional representative at conferences and meetings.
* Coordinates school officer coverage and develops officer onboarding training specific to school security.
* Projects assigned may include occasionally lifting/carrying up to 15 pounds and visiting different departments or work sites.
* Performs related duties and fulfills responsibilities as required.

Job Requirements

* Bachelor's Degree from an accredited college or university. A Master's Degree is highly desirable.
* Three (3) years of increasingly responsible experience in planning, business, finance, or a related field.
* Two (2) years of supervisory experience.

APPLICANT INFORMATION:

* If selected for this position, official transcripts, diplomas, certifications and licenses must be submitted at the time of processing. Unofficial transcripts and copies of other relevant documents may be attached to the application for consideration in advance.
* Please be advised that if selected for this position, information regarding employment history as it relates to the qualifications of the position will be needed for employment verification. Applicants claiming military service to meet the experience requirement for this position may attach a DD214 to the application.
* Unless otherwise stated, applicants are permitted to substitute two years of related full-time experience for one year of higher education or one year of related higher education for two years of experience in order to meet the minimum requirements of the job. One year of full-time experience is defined as 30 or more hours worked per week for 12 months. One year of higher education is defined as 30 credit hours completed at an accredited college or university.
* Applicants selected for employment with the City of San Antonio in this position must receive satisfactory results from pre-employment drug testing and background checks. If required for the position, a physical, motor vehicle record evaluation, and additional background checks may be conducted.

Knowledge, Skills, and Abilities

* Knowledge of administrative and management practices.
* Knowledge of research techniques, methods, and procedures.
* Knowledge of presentation requirements and methods.
* Knowledge of accounting methods, practices, and procedures.
* Knowledge of public administration practices and local government issues.
* Skill in utilizing a personal computer and associated software programs.
* Ability to operate a computer and other basic office equipment.
* Ability to analyze problems, identify alternative solutions, project consequences of proposed actions, and implement recommendations in support of goals.
* Ability to prepare clear and concise administrative and financial reports.
* Ability to interpret and apply Federal, State and local policies, procedures, laws, and regulations.
* Ability to implement policies and procedures.
* Ability to communicate clearly and effectively.
* Ability to establish and maintain effective working relationships with employees, management and the general public.
* Ability to perform all the physical requirements of the position, with or without accommodations.
* Working conditions are primarily inside an office environment with occasional exposure to hazardous materials, bodily fluids, infectious diseases and unfavorable fumes, vapors and odors.