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Become A Special Service Associate

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Working As A Special Service Associate

  • Getting Information
  • Interacting With Computers
  • Communicating with Persons Outside Organization
  • Communicating with Supervisors, Peers, or Subordinates
  • Establishing and Maintaining Interpersonal Relationships
  • Deal with People

  • Mostly Sitting

  • Repetitive

  • $33,065

    Average Salary

What Does A Special Service Associate Do

Customer service representatives interact with customers to handle complaints, process orders, and provide information about an organization’s products and services.

Duties

Customer service representatives typically do the following:

  • Listen to customers’ questions and concerns, and provide answers or responses
  • Provide information about products and services
  • Take orders, calculate charges, and process billing or payments
  • Review or make changes to customer accounts
  • Handle returns or complaints
  • Record details of customer contacts and actions taken
  • Refer customers to supervisors or more experienced employees

Customer service representatives answer questions or requests from customers or the public. They typically provide services by phone, but some also interact with customers face to face, by email, or live chat.

The specific duties of customer service representatives vary by industry. For example, representatives who work in banks may answer customers’ questions about their accounts. Representatives who work for utility and communication companies may help customers with service problems, such as outages. Those who work in retail stores often handle returns, process refunds, and help customers locate items. Some representatives make changes to customers’ accounts, such as updating addresses or canceling orders. Although selling is not their main job, some representatives may help generate sales while providing information about a product or service.

Customer service representatives typically use a telephone, computer, and other office equipment. For example, representatives who work in call centers answer phone calls and use computers to review and select standard responses from a list of options. Those employed in retail stores use registers to process returns or orders.

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How To Become A Special Service Associate

Customer service representatives typically need a high school diploma and receive on-the-job training to learn the specific skills needed for the job. They should be good at communicating and interacting with people and have some experience using computers.

Education

Customer service representatives typically need a high school diploma.

Training

Customer service representatives usually receive short-term on-the-job training, lasting 2 to 3 weeks. Those who work in finance and insurance may need several months of training to learn more complicated financial regulations.

General customer-service training may focus on procedures for answering questions, information about a company’s products and services, and computer and telephone use. Trainees often work under the guidance of an experienced worker for the first few weeks of employment.

In certain industries, such as finance and insurance, customer service representatives must remain current with changing regulations.

Licenses, Certifications, and Registrations

Customer service representatives who provide information about finance and insurance may need a state license. Although licensing requirements vary by state, they usually include passing a written exam. Some employers and organizations may provide training for these exams.

Important Qualities

Communication skills. Customer service representatives must be able to provide information in writing, by phone, or in person so that customers can understand them.

Customer-service skills. Representatives help companies retain customers by answering their questions and complaints in a helpful and professional manner.

Interpersonal skills. Representatives should be able to create positive interactions with customers.

Listening skills. Representatives must listen carefully and understand a customer’s situation in order to assist them.

Patience. Representatives should be patient and polite, especially when interacting with dissatisfied customers.

Problem-solving skills. Representatives must determine solutions to a customer’s problem. By resolving issues effectively, representatives contribute to customer loyalty and retention.

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Special Service Associate Demographics

Gender

Female

70.6%

Male

28.2%

Unknown

1.1%
Ethnicity

White

78.1%

Hispanic or Latino

13.5%

Asian

6.5%

Unknown

1.3%

Black or African American

0.7%
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Languages Spoken

Spanish

60.0%

French

14.5%

Chinese

3.6%

German

3.6%

Japanese

3.6%

Carrier

3.6%

Tagalog

3.6%

Swedish

1.8%

Portuguese

1.8%

Cantonese

1.8%

Mandarin

1.8%
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Special Service Associate Education

Schools

University of Phoenix

12.8%

Strayer University

7.0%

Northern Virginia Community College

7.0%

Ashford University

5.8%

Rockland Community College

4.7%

Milwaukee Area Technical College

4.7%

Middle Tennessee State University

4.7%

Heald College - Central Administrative Office

4.7%

Georgia State University

4.7%

Old Dominion University

4.7%

Front Range Community College

4.7%

American InterContinental University

4.7%

Southern New Hampshire University

4.7%

Hillsborough Community College

4.7%

Prince George's Community College

3.5%

University of Cincinnati

3.5%

Fort Hays State University

3.5%

University of Maryland - University College

3.5%

Arizona State University

3.5%

San Diego State University

3.5%
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Majors

Business

24.9%

Psychology

8.5%

Criminal Justice

6.4%

Accounting

6.2%

Liberal Arts

5.4%

Health Care Administration

4.9%

General Studies

4.1%

Nursing

3.8%

Human Resources Management

3.8%

Information Technology

3.8%

Computer Science

3.6%

Medical Assisting Services

3.6%

Marketing

3.3%

Communication

2.8%

English

2.8%

Graphic Design

2.8%

Legal Support Services

2.6%

Management

2.3%

Pharmacy

2.3%

Finance

2.1%
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Degrees

Bachelors

36.0%

Other

28.5%

Associate

18.3%

Masters

8.6%

Certificate

5.2%

Diploma

2.4%

Doctorate

0.7%

License

0.3%
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How Would You Rate The Salary Of a Special Service Associate?

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Top Skills for A Special Service Associate

SpecialOrderSalesOutstandingCustomerServiceFrontEndWillCallCustomerQuestionsOnlineOrdersDepotSpecialServiceDeskCustomerOrdersCustomerComplaintsCustomerTransactionsEnsureCustomerSatisfactionCustomerServiceIssuesSpecialOrderMerchandiseAppropriateDepartmentsProductKnowledgePOSNewCreditAccountsComputerSystemCreditCardApplications

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  1. Special Order Sales
  2. Outstanding Customer Service
  3. Front End
You can check out examples of real life uses of top skills on resumes here:
  • Generate Special Order sales resulting in profit of over $80,000.
  • Provide outstanding customer service through industry partnerships, and team training initiatives.
  • Complete front end staff schedules to ensure that there was enough front end associates available at any given time.
  • Processed special orders and phone sales in the Special Service system to include will call and delivery arrangements.
  • Work at the desk answering customer questions (via telephone or in person) and resolving any questions that arise.

How Would You Rate Working As a Special Service Associate?

Are you working as a Special Service Associate? Help us rate Special Service Associate as a Career.

Top Special Service Associate Employers

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Special Service Associate Videos

U.S. - Engineering Services: Special Operations: A Day in the Life of a Chief Engineer