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Become A Special Service Associate

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Working As A Special Service Associate

  • Getting Information
  • Interacting With Computers
  • Communicating with Persons Outside Organization
  • Communicating with Supervisors, Peers, or Subordinates
  • Establishing and Maintaining Interpersonal Relationships
  • Deal with People

  • Mostly Sitting

  • Repetitive

  • $32,802

    Average Salary

Example Of What A Special Service Associate does

  • Assist customers with special orders, install sales, special order returns and cancelations.
  • Answered customer phone calls and questions.
  • Answered and routed phone calls to appropriate departments.
  • Assisted with front end staff and returns reducing company losses on restocking custom orders.
  • Generate Special Order sales resulting in profit of over $80,000.
  • Promoted services offered by Home Depot Processed customer agreement contracts for will call orders.
  • Assisted customers with special orders and projects requiring installation, delivery, or will call.
  • Ensured that customer transactions are processed quickly and accurately.
  • Acquired product knowledge in adjacent departments.
  • Processed POS transactions, returns and price adjustments
  • Provided outstanding customer service to all manner of customers.
  • Process client credit card applications and relevant follow-up.
  • Work with customers to resolve product returns, shipping inquiries and order status questions.
  • Process returns and assist with register as needed.
  • Maintained inventory on all special order merchandise on a weekly basis.
  • Support sales associates in opening new credit accounts and project loan accounts.
  • Provide a safe working and shopping environment by following all safety policies & standards.
  • Manage and maintain accurate inventory of all Online Orders within our store.
  • Answered incoming customer calls and handled any customer questions or concerns.
  • Handle all customer service issues...

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How To Become A Special Service Associate

Customer service representatives typically need a high school diploma and receive on-the-job training to learn the specific skills needed for the job. They should be good at communicating and interacting with people and have some experience using computers.

Education

Customer service representatives typically need a high school diploma.

Training

Customer service representatives usually receive short-term on-the-job training, lasting 2 to 3 weeks. Those who work in finance and insurance may need several months of training to learn more complicated financial regulations.

General customer-service training may focus on procedures for answering questions, information about a company’s products and services, and computer and telephone use. Trainees often work under the guidance of an experienced worker for the first few weeks of employment.

In certain industries, such as finance and insurance, customer service representatives must remain current with changing regulations.

Licenses, Certifications, and Registrations

Customer service representatives who provide information about finance and insurance may need a state license. Although licensing requirements vary by state, they usually include passing a written exam. Some employers and organizations may provide training for these exams.

Important Qualities

Communication skills. Customer service representatives must be able to provide information in writing, by phone, or in person so that customers can understand them.

Customer-service skills. Representatives help companies retain customers by answering their questions and complaints in a helpful and professional manner.

Interpersonal skills. Representatives should be able to create positive interactions with customers.

Listening skills. Representatives must listen carefully and understand a customer’s situation in order to assist them.

Patience. Representatives should be patient and polite, especially when interacting with dissatisfied customers.

Problem-solving skills. Representatives must determine solutions to a customer’s problem. By resolving issues effectively, representatives contribute to customer loyalty and retention.

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Special Service Associate jobs

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Special Service Associate Demographics

Gender

  • Female

    70.4%
  • Male

    28.5%
  • Unknown

    1.1%

Ethnicity

  • White

    78.2%
  • Hispanic or Latino

    13.5%
  • Asian

    6.4%
  • Unknown

    1.2%
  • Black or African American

    0.7%
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Languages Spoken

  • Spanish

    60.0%
  • French

    14.5%
  • Chinese

    3.6%
  • German

    3.6%
  • Japanese

    3.6%
  • Carrier

    3.6%
  • Tagalog

    3.6%
  • Swedish

    1.8%
  • Portuguese

    1.8%
  • Cantonese

    1.8%
  • Mandarin

    1.8%
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Special Service Associate

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Special Service Associate Education

Special Service Associate

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Top Skills for A Special Service Associate

SpecialOrderSalesOutstandingCustomerServiceFrontEndWillCallCustomerQuestionsInstallSalesOnlineOrdersDepotSpecialServiceDeskCustomerOrdersCustomerComplaintsCustomerTransactionsCustomerServiceIssuesSpecialOrderMerchandiseProductKnowledgePOSAppropriateDepartmentsNewCreditAccountsComputerSystemCreditCardApplications

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Top Special Service Associate Skills

  1. Special Order Sales
  2. Outstanding Customer Service
  3. Front End
You can check out examples of real life uses of top skills on resumes here:
  • Generate Special Order sales resulting in profit of over $80,000.
  • Provide outstanding customer service through industry partnerships, and team training initiatives.
  • Complete front end staff schedules to ensure that there was enough front end associates available at any given time.
  • Processed special orders and phone sales in the Special Service system to include will call and delivery arrangements.
  • Work at the desk answering customer questions (via telephone or in person) and resolving any questions that arise.

Top Special Service Associate Employers

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Special Service Associate Videos

U.S. - Engineering Services: Special Operations: A Day in the Life of a Chief Engineer

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