Special services coordinator job description

SCOPE: Provides information, advocacy and case management stabilization services for consumers with complex needs as identified in Trailer Bill Language, Section 19 – 4640.6.

SUPERVISION: Receives general supervision from Consumer Services Supervisor, CPP/Specialized Services.

EXAMPLES OF DUTIES: (These are examples of the types of duties that may be performed. Additional duties may be added.)

1. Provide case management services to consumers with complex needs to stabilize for up to a 12 a month duration, unless otherwise specified, with an average 1:25 specialized caseload.
2. Finds and arranges case management services while also working directly with individuals, their families, clinicians, service providers and or other stakeholders to develop and implement a comprehensive service plan.

1. Facilitate communication and collaboration with consumers, families, legal guardians, outside agencies and other stakeholders. Providing information through a variety of methods.

1. Initiates and responds to consumer, family, service provider, and outside agency communications on topics including but not limited to service eligibility, regional center service standards, regional center methods, generic agency programs and methods, problem resolution.

1. Works collaboratively with consumers, families, others to develop programs, and monitor program results.

1. Provides advocacy services and trains consumers and families in advocacy issues.

1. Maintains required case records, funding and billing records. Produces reports.

1. Participates in Consumer Services and agency committees and groups.

1. Performs other duties as may be needed or assigned.

EMPLOYMENT GUIDELINES

Knowledge : Knowledge of intellectual, developmental or related disabilities including current values and best practices. Able to understand and apply regulatory and statutory information . Strong organizational skills, demonstrated ability to work independently and cooperatively as a part of an interdisciplinary team. Basic proficiency of MS Word and MS Outlook.

Skills : Assessment, program planning, customer service and organizational management skills with proficiency communicating complex information both written and verbal. Must work successfully with people from a variety of cultures.

Education & Experience: Any combination equivalent to or likely to provide the required knowledge and skills is qualifying. A typical way to obtain the knowledge and skills would be: A Bachelor’s degree and four years of related experience. A Master’s degree in a related subject may be substituted for two years of experience.

Experience servicing consumers with complex needs who are at risk of hospitalization preferred and/or Regional Center or other related agency experience preferred.

This is a community-based position that requires meeting with individuals served and their families in their homes, in the community, or in our office location. Must be comfortable working with a high degree of independence. Frequent telephone, virtual, and out-of-office meetings required. A valid California Driver's License and transportation, or acceptable substitute, and minimum liability insurance required for this position.

NLACRC Offers an Excellent Benefits Package:

We offer employees a variety of health and dental plans.

• Health Insurance - NLACRC pays the full cost of coverage for certain Medical plans for employee only. We also provide a generous contribution to additional plans that the employee may select for employee only or employee and dependents costs.

• Dental Insurance – NLACRC pays the full cost of the Dental DMO Plan for employees and eligible dependents. We also offer a Dental PPO plan with a low employee monthly contribution for employees and eligible dependents

• Pre-Tax Flexible Spending Account for eligible health care expenses

• Pre-Tax Dependent Care Flexible Spending Account for eligible dependent care expenses

• No cost Life, Accidental Death & Disability, Long Term Disability Insurance for employees

• No cost Vision plan for employees and eligible dependents

• Retirement plan - NLACRC is a member of CalPERS which is a defined benefit plan that provides a monthly retirement allowance for eligible employees

• NLACRC offers two (2) deferred compensation plans - 457 and 403(b)

• Participate in the Public Service Loan Forgiveness program

• Paid Time Off – Eligible for 3 weeks of accrued vacation in the first year, 8 hours per month sick time, education, wellness and sabbatical time

• Holidays – NLACRC offers 13 paid holidays throughout the year

• Most positions are offered a hybrid – remote option

Professional Development Opportunities & Grow th

NLACRC values the professional development of staff! Many Consumer Services Coordinators gain experience and enter into Supervisor, Manager or Director positions.

Diversity, Equity, and Inclusion

At NLACRC, we value and celebrate diversity! In September 2021, NLACRC launched an initiative to enhance and strengthen our commitment to diversity and belonging.

COVID-19 Job Requirements

Upon job offer acceptance, candidates will be required to show proof of COVID-19 vaccination. A reasonable accommodation may be requested for an exemption from the COVID-19 vaccination requirement.

Compensation

This position is non-exempt. (One year of related experience with BA will be considered and if selected will have starting salary of $18.88 per hour or Step A.) Regular Salary: $20.89 - $23.02 per hour, plus $150 bilingual payment, if applicable. Please note that this position is subject to a temporary "add on" enhancement of 9.85% for qualified compensation. For more information, please contact Human Resources.”

Special Services Coordinator contributes to Ion Solar by assisting Ion Solar customers and sales representatives with special services related to the solar process such as third-party contracted work, electrical service upgrades, and financing change orders.
Responsibilities:

Special Services Coordinator has the following responsibilities and duties:

Communicate any issues or changes to the project or system to the sales representative
Answer inbound questions from customers
Process financial changes and retrieve new contract documents to adjust contract pricing
Work with our loan providers to coordinate changes in the loan term or price.
Assist sales representatives in modifying the system once the contract is signed.
Coordinate scheduling of contracted work between customers and contractors

Qualifications:

Special Services Coordinator should have the following skills, education and experience:

High School Diploma or Equivalent
Attention to detail
Strategic decision making
Problem solving skills
Have a sense of urgency and thrive in a fast-paced environment
Effectively prioritize and manage time well
Flexibility to adapt to an ever-changing environment
Analytical skills
Exceptional customer service, active listening, verbal and written communication skills
Proficiency with computers, especially with CRM software, and strong typing skills'

Ion Solar's Mission: About Ion Solar:

We power people - together we power change. ION provides a simple, affordable way for homeowners to go green and invest in renewable energy. The solar industry is exploding and in a matter of a few short years, ION has grown from a small startup solar shop to one of the largest privately-owned solar companies in the country. We offer a catered, premium solar experience to our clientele.

Why Choose Ion Solar:

ION Solar is looking to be a world-class premium solar provider, and to do so, we aim to hire top talent and provide career growth opportunities within the solar industry. Within the past 2 years, ION Solar has increased sales revenue by 100% each year, with projections for further development in the coming years. We have an environment of openness and encourage feedback to help everyone improve together. Our goal is to make Ion a place that our employees want to be.

Compensation and Benefits:

Ion Solar will provide the following compensation:

Pay range: Depending on Experience
Health/Vision/Dental insurance
401K
Paid time off and paid holidays
Paid birthday off

Statement by Ion:

We are an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, familial status, gender identity, national origin, veteran or disability status, or any other protected class.

#IND123

+ + Position Type:

Office Professionals/ Coord Sp Ed

+ Date Posted:

8/17/2022

+ Location:

Instructional Support Center

Job Code: Coord Sp Ed - 020040 Standard Hours: 40 Department: Sp Ed/Psy Instructional Srvcs - 221200 Empl Class: NA

Minimum Salary: $74,898.00/Annually

Maximum Salary: $108,657.00/Annually

Scheduled Days: 245

Target Openings: 2

License and Certification Qualifications: Must hold or be eligible for a valid Georgia Educator's Certificate in Educational Leadership and/or Support Personnel License issued by the Georgia Professional Standards Commission.

Education Qualifications: Master's degree in related field required.

Experience Qualifications: Five years of successful teaching or other related experience in special education required. Supervisory/leadership experience preferred.

Skills Qualifications: Effective leadership skills; knowledge of curriculum, instruction, assessment, and materials/equipment in program area; knowledge of local, state, and federal rules, regulations, and laws governing special education; effective problem solving/negotiation skills; ability to work successfully with colleagues; excellent oral and written communication skills; and ability to project and generate positive attitudes.

Primary Responsibilities: Provide systemwide leadership for all special education program areas, including overall program development and the evaluation of programs for the Department of Special Education and Psychological Services.

1. Facilitate and evaluate the delivery of effective and appropriate instruction to students with disabilities.

2. Lead and guide curriculum development for special education program areas and cluster areas.

3. Develop and facilitate the delivery of appropriate professional learning opportunities in the areas of special education programs, due process, research-based and evidenced- based instruction methodologies, and the Individuals with Disabilities Education Improvement Act (IDEIA) compliance.

4. Guide and support local school Individual Education Program (IEP) teams, teachers, parents, and administrators with planning, dispute resolution, monitoring, and compliance.

5. Make recommendations for class locations, personnel assignments, budgetary needs, class formation, materials, and equipment for program area and cluster area classes.

6. Manage the collection of data and meet deadlines for required information and data reporting.

7. Act as the special education department's communication liaison with all internal and external stakeholders.

8. Analyze and disseminate student performance data by program and cluster area and make recommendations for increasing student achievement.

9. Provide continuous quality improvement to departmental processes.

a. Perform continuous evaluation of special education quality and effectiveness and recommend methods to improve operations.

10. Complete special projects as needed.

11. Perform other duties as assigned.

Physical Demands:

While performing the duties of this job, the employee is frequently required to sit for extended periods of time. The employee is also required to talk, hear, stand, and walk. The employee may be required to use hands to finger, handle, feel, and/or reach. The employee is occasionally required to stoop, kneel, or crouch. The employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, depth perception, and ability to adjust focus. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.