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Special services supervisor skills for your resume and career

Updated January 8, 2025

4 min read

Below we've compiled a list of the most critical special services supervisor skills. We ranked the top skills for special services supervisors based on the percentage of resumes they appeared on. For example, 17.0% of special services supervisor resumes contained direct supervision as a skill. Continue reading to find out what skills a special services supervisor needs to be successful in the workplace.

15 special services supervisor skills for your resume and career

1. Direct Supervision

Direct supervision is a term used to indicate that a person is supervising a certain task or a certain person while being physically present or in close proximity. It refers to the presence of a person and the availability of their supervision in something if it is needed.

Here's how special services supervisors use direct supervision:

Managed office operations personnel providing direct supervision, human resource functions, career counseling, professional development and performance reviews.
Provide direct supervision for two conference center locations in the Phoenix Metro market consisting of over 27,000 Sq.

2. Front End

Here's how special services supervisors use front end:

Front End Supervisors expedite customers and ensure their demands are met by appropriately supervising Cashiers and Lot Associates.
Front End Supervisor: Expedites customers by directing them to the appropriate cashier or lot associate.

3. Customer Service

Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.

Here's how special services supervisors use customer service:

Trained, developed and managed customer service representatives in high-volume automated consumer credit services distribution call center.
Supervised and trained three military members on all related customer service tasks and responsibilities.

4. IEP

Here's how special services supervisors use iep:

Helped bring IEP Direct into the district.

5. CST

CST, Central Standard Time, is a well-known name of UTC-6 time zone which is 6 hours behind Coordinated Universal Time (UTC). Countries with the Central Standard Time, in which a switch to daylight saving time is common, turn the clock forward by one hour in summer.

Here's how special services supervisors use cst:

Provided ongoing PD on PARCC accommodations to staff, parents and CST.
Developed CAP, sits on ScIP team, and responsible for observations of CST, related service staff, and teachers.

6. Customer Issues

Here's how special services supervisors use customer issues:

Handled customer issues quickly, accurately and professionally while supervising special services associates.
Worked with new hires to ensure knowledge of company policies and procedures, use of systems and resolution of customer issues.

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7. Performance Reviews

Performance reviews refer to the official evaluation of a worker's performance done by the manager. The evaluation then helps the superior identify the worker's strengths and weaknesses and offers valuable feedback to help him overcome his shortcomings. This assessment also helps a worker set a future goal for himself and identify ways to better his future performance. Performance Reviews may be done on a monthly or yearly basis, depending on the company.

Here's how special services supervisors use performance reviews:

Mentor associates with career progression and give effective feedback for associate performance reviews
Conduct performance reviews and recommend salary increases.

8. Customer Complaints

Here's how special services supervisors use customer complaints:

Handled all customer complaints within the store and resolved those issues, using upper management involvement in rare cases.
Implemented strong problem solving abilities to resolve customer complaints regarding sales and services.

9. Disciplinary Actions

Disciplinary actions refer to a corrective measure taken against an employee for unsatisfactory behavior. Many work environments have a tiered system for disciplinary action, where the first warning is verbal and the second is written. Disciplinary action may be given after a weak performance review, a violation of company rules and policies, or a poor customer review.

Here's how special services supervisors use disciplinary actions:

Administered disciplinary actions when necessary.
Assisted in creation of personnel recruitment, scheduling, and overall disciplinary actions.

10. Customer Orders

Here's how special services supervisors use customer orders:

Create and maintain customer orders and transactions.
United States Responsible for communicating with vendors in regards to customer orders.

11. Call Monitoring

Here's how special services supervisors use call monitoring:

Exceeded personal metrics in AHT, ACWT, conversion, & ADR, as well as call monitoring scores.

12. Performance Management

Here's how special services supervisors use performance management:

Supervised 22 employees while providing performance management, hiring, employee relations, training, coaching and mentoring duties.
Provide effective training, recognition and performance management for 5 Service Desk associates.

13. Customer Transactions

The sale, rental, allotment, and disposition of personal belongings are called customer transactions. In simpler terms, customer transaction is purchasing or renting a service or a product for personal gain in exchange for money or any other private belonging.

Here's how special services supervisors use customer transactions:

Team leader for maintaining several reports including, accounts receivable, accounts payable, special orders and detail customer transactions.
Managed customer transactions, cash handling and the performance of service desk.

14. Product Knowledge

Product knowledge is the skill of having better information and knowledge about the product you are selling. Product knowledge is essential for the employees of the companies so they can communicate and inform the customers about the product. Having great product knowledge is essential for a better sales pitch and to give the customer a better and complete idea of the product that will influence him to buy the product eventually.

Here's how special services supervisors use product knowledge:

Assisted managers with specialized tasks and provided detailed product knowledge.
Amassed a great deal of product knowledge and which aided in my ability to lead and develop others.

15. HR

HR stands for human resources and is used to describe the set of people who work for a company or an organization. HR responsibilities revolve around updating employee records and carrying out management processes like planning, recruitment, evaluation, and selection processes. HR is a key contributor to any company or organization's growth as they are in charge of hiring the right employees, processing payrolls, conducting disciplinary actions, etc.

Here's how special services supervisors use hr:

Implemented recommendations to HR Management during downsizing, and relocation.
Mentor to all newly promoted HR personnel on compliance issues and how to handle associate relations issues.

5 Special Services Supervisor resume examples

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What skills help Special Services Supervisors find jobs?

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List of special services supervisor skills to add to your resume

The most important skills for a special services supervisor resume and required skills for a special services supervisor to have include:

Direct Supervision
Front End
Customer Service
IEP
CST
Customer Issues
Performance Reviews
Customer Complaints
Disciplinary Actions
Customer Orders
Call Monitoring

Performance Management
Customer Transactions
Product Knowledge
HR
Performance Evaluations
Professional Development
Sales Associates
Drive Sales
Depot
Store Associates
Customer Satisfaction

Direct Reports
Staff Development
Store Operations
Customer Calls
Customer Inquiries
Inventory Control
Federal Laws
VIP
Problem Resolution
Balance Dues

Updated January 8, 2025

Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

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