This position is part of the AWS Specialist and Partner Organization (ASP). Specialists own the end-to-end go-to-market strategy for their respective technology domains, providing the business and technical expertise to help our customers succeed. Partner teams own the strategy, recruiting, development, and growth of our key technology and consulting partners. Together they provide our customers with the expertise and scale needed to build innovative solutions for their most complex challenges.
As a Senior Customer Success Specialist GenAI within the AWS Specialists & Partners (ASP) Customer Success Center of Excellence org, you will drive enterprise adoption and measurable customer business value realization for AWS generative AI services by developing and executing comprehensive customer success strategies. You will architect the frameworks, programs, and playbooks that enable AWS teams and partners to unlock value for customers through optimal adoption of AWS generative AI services. This role combines strategic thinking with operational excellence and generative AI focused technical aptitude to create repeatable, scalable mechanisms, and assets, that transform how AWS and our partners deliver customer success.
You will maintain an in-depth knowledge of AWS's Generative AI services and relevant cross-functional areas to build strong relationships with field teams, and customers. By driving the adoption of Generative AI technologies, you will play a pivotal role in propelling AWS's revenue growth while helping customers stay ahead of the curve in a rapidly evolving technological landscape. You exercise learn & be curious to articulate AWS' Gen AI strategy and the services we offer to accelerate adoption. You conduct compelling executive conversations on the transformational possibilities of generative AI and data, while also being capable of helping our customers navigate which features to apply for their use-cases. You can describe the "why" and "what" of generative AI use case and technical solutions at a 200-level, with the detailed "how" being provided by solution architects.
IMPORTANT NOTE: This role requires specific experience leading organizational AI transformation. While valuable, experience as an AI practitioner (e.g., data scientist, ML engineer, AI researcher) without transformation leadership experience does not meet the requirements for this position.
Key job responsibilities
Strategic customer engagement:
- Develop and execute customized success plans with customer's enterprise adoption strategy and business goals for respective service domain.
- Develop and scale customer success programs through respective service domain teams and partner success team.
- Engage with customer employee personas to understand their unique needs and challenges; design and deliver tailored technical workshops and enablement programs to accelerate adoption.
- Orchestrate executive alignment and stakeholder buy-in for adoption initiatives and customer advocacy programs.
Adoption program development:
- As an adoption expert, create and maintain best practices documentation, implementation guides, and training materials to be applied across multiple service domains.
- Track and analyze adoption metrics to measure effectiveness and identify areas for improvement.
- Develop governance frameworks for sustainable adoption at scale across domains.
Customer success management:
- Monitor customer health dashboards and proactively address potential risks or adoption barriers to customer business value realization.
- Drive customer advocacy through success story documentation and advocacy program participation.
Product feedback loop:
- Collect and communicate customer feedback, insights, and requirements to Go-To-Market teams.
- Analyze trends in customer requests and pain points to identify potential product improvements.
About the team
Why AWS?
Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating - that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.
Diverse Experiences
Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn't followed a traditional path, or includes alternative experiences, don't let it stop you from applying.
Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there's nothing we can't achieve in the cloud.
Inclusive Team Culture
Here at AWS, it's in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon conferences, inspire us to never stop embracing our uniqueness.
Mentorship and Career Growth
We're continuously raising our performance bar as we strive to become Earth's Best Employer. That's why you'll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.
Basic Qualifications
- Bachelor's degree in mathematics, engineering, statistics, computer science or a related field, or experience as a product manager or owner
- 5+ years of working with Data & AI related technologies, including, but not limited to, AI/ML, GenAI, Analytics, Database, and/or Storage experience
- Experience in a customer-facing role, engaging with customer executives, technologists or partners to solve business problems with advanced technologies
- Travel up to 15% of the time
- 6+ years in the technology industry focused on customer success or in go-to-market roles, or management consulting serving high-tech clients on go-to-market topics
- Understanding of the Software Development Life Cycle
Preferred Qualifications
- Master's degree, or a PhD and experience building machine learning models or developing algorithms for business application
- Experience in AWS cloud computing or SaaS, ideal if experience is in GenAI/AI.
- Effective at communicating complex technological solutions to diverse audiences and building strong internal and external brand presence.
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company's reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit ********************************************************* for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $138,200/year in our lowest geographic market up to $239,000/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit ******************************************************* . This position will remain posted until filled. Applicants should apply via our internal or external career site.
$31k-47k yearly est. 7d ago
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Operations Specialist (Pentagon City R129)
Apple 4.8
Specialist job in Arlington, VA
Apple Retail is where the best of Apple comes together. We bring our expertise to help people do what they love, delivering an only-at-Apple experience. We believe inclusion is a shared responsibility and we work together to foster a culture where everyone belongs and is inspired to do their best work.
As an Operations Specialist, you make sure that products flow smoothly through the store by maintaining product availability for customers, completing inventory tasks, supporting the implementation and maintenance of Apple preservation standards, and delivering product to customers and team members. You engage with enthusiasm and apply product expertise to offer recommendations that help drive sales and support the overall customer experience.
**Description**
Complete inventory receiving, counting, returning, and shipping tasks in compliance with Retail Inventory processes.
Complete product fulfillment tasks and deliver items from Runner requests to customers and team members in support of creating an exceptional customer experience.
Use communication and training resources to keep up to date with inventory process changes.
Perform demo and restocking tasks to support technology and merchandising priorities.
Support the Operations Lead with the implementation and maintenance of Apple preservation standards.
Perform other tasks as needed, including but not limited to supporting customer-facing activities.
Contribute to an inclusive environment by respecting each other's differences and having the curiosity to learn.
Demonstrate Apple's values of inclusion and diversity in daily activities.
**Minimum Qualifications**
You should:
* Be available to work a schedule based on business needs that may include nights, weekends, and public holidays in the retail store, and reliably attend work as scheduled, in line with local laws and subject to any approved accommodations.
* Be able to lift and carry product to various locations within and nearby the store.
**Preferred Qualifications**
You can:
Focus on the customer experience, with an emphasis on serving both the internal and external customer.
Be a self-starter who is detail-oriented and organized.
Prioritize workload and meet deadlines in a fast-paced environment.
Work in a team environment, demonstrating shared responsibility and accountability with other team members.
Be trusted with sensitive or confidential information, keeping with Apple's core values.
Be curious and open to learning from others and helping each other grow.
### Place of Work
On-site
### Requisition ID
Retail2
### Job Benefits
At Apple, base pay is one part of our total compensation package and is determined within a range. This provides the opportunity to progress as you grow and develop within a role. Your base pay will depend on your skills, qualifications, experience, and location. Apple employees also have the opportunity to become an Apple shareholder through participation in Apple's discretionary employee stock programs. Apple employees are eligible for discretionary restricted stock unit awards, and can purchase Apple stock at a discount if voluntarily participating in Apple's Employee Stock Purchase Plan. You'll also receive benefits including: Comprehensive medical and dental coverage, retirement benefits, a range of discounted products and free services, and for formal education related to advancing your career at Apple, reimbursement for certain educational expenses - including tuition. Additionally, this role might be eligible for discretionary bonuses or commission payments as well as relocation. Learn more about Apple Benefits (************************************************ For information about pay, if you are interested in roles located in one of our California, Colorado, Hawaii, Illinois, Minnesota, New York, Washington, or Washington DC locations click here to select a store and view pay information (************************************************************************** Picker?d=10&m;=location). Note: Apple benefit, compensation and employee stock programs are subject to eligibility requirements and other terms of the applicable plan or program. Apple is an equal opportunity employer that is committed to inclusion and diversity. We take affirmative action to ensure equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics. Learn more about your EEO rights as an applicant (**********************************************************************************************
### Application Link
*********************************
$74k-107k yearly est. 7d ago
Entry-Level Brand Technical Specialist
IBM Computing 4.7
Specialist job in Washington, DC
A leading tech company is seeking a Brand Technical Specialist to develop client relationships, involve in sales prospecting, and deliver innovative solutions that address complex business challenges. The role requires a blend of technical education and strong people skills to navigate customer needs and achieve sales objectives. Ideal candidates will have a degree in a relevant field, confidence in client engagement, and a collaborative mindset. Opportunities to work in various locations, including Washington, DC, with approximately 25% travel required.
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$86k-105k yearly est. 5d ago
Tier 2 Technical Support Operations Analyst
Dunhill Professional Search & Government Solutions
Specialist job in Fairfax, VA
Telework
US Citizen
We are seeking to hire a Tier 2 Technical Support Operations Analyst in support of the Justice-US COURTS program. This is a great opportunity for someone has a strong background in the Power Platform, excels in troubleshooting and operational support, and thrives on improving systems, processes, and user experience.
Job Description: The Tier 2 Technical Support Operations Analyst will be responsible for planning, securing, debugging, deploying, and ongoing support of the applications built on the Power Platform.
Planning, securing, debugging, deploying, and ongoing support of the applications built on the Power Platform.
Understand platform architecture, environment, develop & deploy the application, and deal with day-to-day administration and ongoing technical support.
Partner with the National Service Desk (NSD) Tier 1 team and personnel on other infrastructure engineering and application development teams to work on issues escalated to Tier 2.
Adhere to the defined incident management, problem management, change management, release management, outage communications, and service requests procedures and utilize ServiceNow.
Develop Knowledge Based Articles (KBA) and educate Tier 1 as needed.
Be available for on-call 24x7x365 ongoing application support.
Support the onboarding of 8-10K end-users in waves of districts over a roughly 18-month period.
Help continuously improve the day-to-day operations of the applications and infrastructure, ensuring that end-users are adequately supported and that the overall system is stable, secure, and performs well.
System Monitoring, triage, research, resolution (via SOP) or escalations of tickets to Tier 3.
Analysis of ticket types and categories to identify trends and needed improvements within the applications, infrastructure, or SOPs and KBAs.
ServiceNow metrics reporting on ticket acknowledgements, resolution times
Minimum Qualifications
Bachelor's Degree in Information Technology, Computer Science or a related field or equivalent relevant experience.
4-6 years of experience in information technology, systems administration or other IT related field.
Minimum of three (3) years of experience in application / infrastructure design, development, testing, or operations.
Minimum of three (3) years of experience with MSFT Azure Dev Ops, MSFT Power Platform, Power Apps, Dataverse, Power BI, Snowflake, MSFT Visual Studio, MSFT SQL Management Studio, GitHub and Agile Development Experience is desired.
Other Job Specific Skills
Technical problem solving and implementer skills in application coding, infrastructure, or automation.
Effective communications (written and spoken).
Coordinates and tracks well across AFS and client technical and functional teams.
ServiceNow ITSM (desired not required).
ITIL (desired not required).
Data Analysis / Excel.
SQL Server Integration Services (SSIS).
T-SQL
MSFT SQL Server
Azure SQL Databases
Database Architecture
Extract, Transform and Load (ETL) data
$45k-80k yearly est. 1d ago
Learning Management System Specialist
Hmshost 4.5
Specialist job in Bethesda, MD
With a career at HMSHost, you really benefit! We Offer
Health, dental and vision insurance
Generous paid time off (vacation, flex or sick)
*401(k) retirement plan with company match
*Company paid life insurance
*Tuition reimbursement
Employee assistance program
Training and exciting career growth opportunities
Referral program - refer a friend and earn a bonus
*Benefits may vary by position so ask your recruiter for details.
Purpose: The Learning Management System (LMS) Specialist provides operational support technical expertise for the organization's Learning Management Systems, ensuring reliable training delivery, accurate reporting, and a positive learner experience. This role identifies and resolves system issues, maintains data integrity, and drives continuous improvement of learning operations to support business priorities.
Essential Functions:
Owns the end-to-end LMS content lifecycle, including uploading, testing, publishing, and maintaining eLearning modules, videos, job aids, and instructor-led training materials, ensuring content is functional, accessible, and optimized across user types and devices
Organizes, structures, and maintains learning paths, curricula, and course structures, balancing accuracy, usability, and evolving training requirements; proactively identifies outdated, duplicated, or misaligned content and recommends improvements
Maintains accurate user data (new hires, transfers, terminations, role changes, organizational updates) by partnering with HRIS and People & Culture teams to investigate discrepancies, determine root causes, and resolve data issues related to job codes, locations, reporting structures, and employment status
Evaluates and maintains data integrity standards through consistent naming conventions, tagging, and data hygiene practices, improving searchability, reporting accuracy, and long-term system reliability
Serves as a trusted first point of contact for LMS-related inquiries, independently assessing issues, determining appropriate solutions, and delivering clear, user-friendly support to field managers and People & Culture partners
Troubleshoots complex LMS issues including login challenges, course accessibility, browser/device compatibility, and completion errors; resolves issues independently or escalate appropriately to the LMS vendor, IT, or HRIS
Generates, analyzes, and distributes training reports related to completions, overdue training, compliance requirements, and operational needs; identifies risks, gaps, or inconsistencies and supports leaders with actionable insights
Partners cross-functionally with global Learning and HRIS teams, as well as IT, Instructional Designers, and Field Learning leadership to ensure learning assignments, publishing standards, and system configurations align with LMS standards and real-world operational workflows
Supports system updates, enhancements, and testing by identifying potential impacts, validating functionality, and ensuring continuity of training delivery; exercises sound judgment during audits and training validations to ensure records are accurate, complete, and defensible
Reporting Relationship: The LMS Specialist reports to the Senior Manager of Learning Development & Optimization
Minimum Qualifications, Knowledge, Skills, and Work Environment:
Education and Experience: The combination of education and professional experience must exceed 5 years:
In a technical role: Requires 5 years of experience engaged in delivering LMS programs
A bachelor's degree in a program related to the functional area can count for 3 of the 5-year requirement
In the industry: 3-5 years of Hospitality, F&B and/or Retail experience
Specialized Training:
Training that leads to knowledge of eLearning formats such as SCORM, MP4, and HTML5
Specialized Skillset/Competencies/Traits:
Demonstrated experience working with an LMS (e.g., Axonify, Workday Learning, Cornerstone, Docebo, SuccessFactors, or similar)
Familiarity with HRIS data fields and how HR system information flows into an LMS
Strong independent judgment, problem-solving, and critical thinking to identify issues, resolve data and system challenges, and continuously improve learning operations in support of business priorities
Experience supporting data integrity, system testing, quality control, or process improvement initiatives preferred
Exceptional customer service and communication skills
Strong attention to detail; familiar working with digital systems and data entry
Ability to follow structured processes, maintain consistency, and meet deadlines
Proficient in Microsoft Office; tech-savvy with the ability to learn new systems quickly and teach others
Business acumen with the ability to understand the long-term implications of Learning & Development planning and to advance the organization's goals
Demonstrated ability to understand the needs of the business, stakeholders, the employee population and individual circumstances
Demonstrated history of creating and maintaining positive work environments
Location: This role is based at the North America Support Center in Bethesda, MD
Avolta, including Dufry, HMSHost Corporation, Hudson, and affiliates (βthe Companyβ), is an equal opportunity employer. It is the Company's policy to ensure equal employment opportunity in all aspects of employment and to comply with anti-discrimination laws and regulations. The Company prohibits discrimination and harassment of any type and provides equal opportunities to applicants and team members without regard to actual or perceived race, color, creed, age, religion, sex or gender (including pregnancy, childbirth, related medical conditions and lactation), gender identity or gender expression (including transgender status), sexual orientation, national origin, disability, military service and veteran status, ancestry, citizenship status, marital status, protected medical condition as defined by applicable state or local law, genetic information, or any other basis protected by applicable federal, state or local laws and ordinances (referred to as βprotected characteristicsβ).
$84k-114k yearly est. 2d ago
Business Operations Specialist
Torchlight 3.3
Specialist job in Tysons Corner, VA
We are seeking a highly motivated, detail-oriented Operations Specialist to join our dynamic team. This role is essential in providing comprehensive operational, project management, and HR support to the organization. You will partner closely with senior leadership, acting as the liaison that brings together people, processes, and platforms. The ideal candidate is a proactive self-starter who thrives in a fast-paced environment and brings both strategic insight and tactical execution to the table.
Responsibilities:
Operations
Coordinate internal and external events (SOF Week, Board of Directors meetings, etc.)
Provide logistical support for TIAB and "Lighting the Torch" meetings
Oversee office operations, including mail, supplies, calendar, and company inbox management
Support catering and meeting logistics
Manage DocuSign workflows
Maintain CRM data integrity
Provide executive assistance, including composing communications and overseeing the calendar
Act as liaison between the executive team, Board of Directors, and Advisory Board
Manage internal and external document workflows (contracts, NDAs, etc.)
Provide business support, including research, data collection, and presentation development
Maintain and enhance internal systems, including digital records and knowledge management tools
Manage travel budgets
Manage Branding guidelines and updates to Google Slides templates, Google Docs (letterhead), etc.
Marketing & Communications
Collaborate with external marketing teams to manage the website
Draft and schedule LinkedIn posts and other social media content
Update branded materials: letterhead, presentations, templates, and DocuSign signatures
IT Coordination
Works closely with internal and external IT requests ensuring a positive employee experience in addition to onboarding and offboarding processes
Travel & Administration
Book and manage travel for the CEO and employees
Liaise with vendors and coordinate executive-level travel, accommodations, and ground transport
Organize and support client, board, and leadership meetings and events
Qualifications Required
Bachelor's degree or equivalent work experience in Human Resources, Business Administration, or related field
5+ years of HR or operations experience, preferably in a high-growth or entrepreneurial setting
Exceptional written and verbal communication skills
High level of discretion, professionalism, and emotional intelligence
Self-motivated with a solution-oriented mindset and strong attention to detail
Flexible and adaptable in a fast-paced, evolving work environment
Human Resources
Assists with organizational changes, including project planning, legal coordination, and team communication
Acts as an HR internal resource for employees answering day to day inquiries
Oversee employee lifecycle processes, including:
Onboarding: New hire setup, orientation, background checking and portal training
Offboarding: Coordination with managers and IT to ensure smooth transitions
Employee Separations: Handles coordination with Finance team and Insperity PEO
Administer and track performance reviews and follow-ups
Administer and track individual goals and follow-ups
Maintains an updated job description library and updates org charts routinely
Manage and maintain JazzHR (ATS): system setup, training, and troubleshooting
Lead HR special projects and initiatives
Coordinate employee engagement programs (training, achievement awards, etc.)
Assist in HR role's in annual audits
Pulls together yearly pay dates and Holidays for the US and UK
Manages annual updates to the employee handbook
Qualifications Desired
Proficient in Google Workspace; strong PowerPoint and document design abilities
Experience with JazzHR or an ATS, Notion, DocuSign, and CRM tools like Pipedrive is highly preferred
Proven experience in project management and ability to juggle multiple priorities
Torchlight
Torchlight Analytics LLC provides Behavior Based Insightsβ’ to decision-makers in government and corporate organizations to uncover emerging threats and new opportunities.
Torchlight is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran status, disability status, or any other protected class. U.S. Citizenship is required for positions requiring government security clearance and for certain other restricted positions.
$60k-95k yearly est. 1d ago
Member Retention Specialist
The Ford Agency
Specialist job in Washington, DC
The Ford Agency is currently seeking a Member Retention Specialist to join the team-oriented membership department of a higher education association. The successful candidate will build relationships with members, and analyze data to develop member retention and engagement strategies for the short and long term. This is a great opportunity for someone who has solid experience in membership engagement in the higher education space and is looking to take on a strategic role.
Responsibilities Include:
Build strong relationships with members both individual and institutional
Communicate regularly with members; informing them of benefits, daily activities, and answer their inquiries
Implement strategic retention and outreach
Develop and distribute member newsletter alongside leadership and communications teams
Create member recognition programs and other initiatives for member engagement
Analyze data and other metrics to improve member retention
Collaborate with leadership on annual reports, and board materials related to membership trends
Qualifications Include:
Bachelor's Degree
3+ years professional experience in membership engagement, customer relations, or similar field
Experience in higher education and associations required
Experience with Salesforce or other CRM required
Superb written and verbal communication skills
Excellent time-management
Candidates for this position must be based in DC, MD, or VA area or have independent plans for relocation.
The Ford Agency is a recruiting firm based in Washington, DC. We represent a broad range of organizations including: non-profits, associations, legal, consulting, and government relations firms. This position is an opening with one of our clients.
To see more positions available through The Ford Agency, please check out our website at ********************
$34k-48k yearly est. 4d ago
Billing Specialist
Akumen, Inc.
Specialist job in Washington, DC
Akumen, Inc. seeks a dynamic, self-motivated individual with experience, knowledge, and skills as a Billing Specialist. This is a fully funded position located in Washington DC. The Billing Specialist collaborates with internal and external clients to set up projects, invoice customers, collect receivables, analyze unbilled receivables, reconcile billing vs. revenue activity, and as required, provide ad-hoc support and analyses. The candidate will interact with project teams and customers regularly. The candidate must exercise judgment and possess strong problem-solving skills in performing his/her duties while complying with established policies and procedures.
Responsibilities
Process monthly telecommunication files within the NetPlus system.
Perform financial analysis of invoices to identify discrepancies, errors, and/or billing inaccuracies.
Assist with researching costs in the billing system, currently NetPlus and Apptio, for DT service centers to provide estimates for Interagency Agreements (IAAs).
Manage a group mailbox, respond to billing inquiries, and assign tasks to analysts that require in-depth research.
Monitor tasks and inquiries and report ones that haven't been resolved within an allotted time, as indicated in the standard operating procedures.
Participate in working groups and provide input for process improvements.
Draft and send out notifications from the office listserv, as needed.
Create PowerPoint presentations for Bi-Annual reviews, and schedule meetings.
Assist with Bi-Annual invoice and billing record reviews with customers.
Perform back-up duties for other team members, and other duties as assigned.
Develop and maintain internal standard operating procedure guides for additional vendors, processes, etc.
Qualifications
Experience with providing exceptional customer service.
Possess strong verbal and written communication skills and exceptional interpersonal skills.
Proficiency in creating engaging PowerPoint presentations and intermediate skills in Microsoft Excel.
Results-oriented, proactive, and self-motivated individual.
Preferred Qualifications
Specialized experience in telecom or information technology is highly desired.
Experience with NetPlus Telecommunications Expense Management System preferred, but not required.
Experience with ServiceNow preferred, but not required.
Clearance Requirements:
Must be able to obtain and maintain a Secret clearance
Akumen is a leading management and technology consulting firm that specializes in serving the federal government. We are an equal employment opportunity employer. All qualified applicants will be considered for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law.
$47k-64k yearly est. 7d ago
Express Services Specialist
Aptask 4.4
Specialist job in Washington, DC
About Client: Company is a worldwide provider of legal services, serving law firms, corporations, financial institutions and government agencies helping them streamline the administration of business operations. Its scalable, flexible technology is designed to help you quickly and efficiently turn huge amounts of data into manageable, actionable tools you can use to meet a variety of objectives.
Rate Range: $20-$23/Hr
Job Description:
Provide mail, distribution, copy, printing, hospitality, reception, file, or other services defined or outlined in EPIQ's service agreement with client "Provide support for miscellaneous requests and flex services with a "can do" attitude and philosophy
Maintain a positive team-player mentality
Accurately communicate with client staff and EPIQ team members regarding commitments, deadlines, challenges, requests, etc
Deliver on service commitments in a timely and accurate manner
Invest proper effort and QC approach to deliver highest quality work and service
Comply with EPIQ's standards of operations as set forth in the contract agreement, the site operations manual, and the employee handbook
Expected to uphold the Standards of Service and best practices developed by EPIQ
Top Required Skills:
Mailroom & Printing-copy experience
Back up hospitality
Responsibilities:
Provide comprehensive administrative support to the Office Administrator.
Collaborate closely with the office administrative team, including HR, Recruiting, Operations & Management.
Event planning.
Prepare expense reports and process invoices.
Provide administrative support to ensure efficient office operations: ordering business cards, updating maps, intranet pages, and tracking expenses.
Provide support in managing visiting attorney offices and shared office spaces.
Skilled in MS Office; Word, Outlook, Excel and Adobe.
Create, revise, and format documents as per requirements.
Maintain both physical and digital filing system, including data entry and electronic file organization.
Assist with coordinating meeting logistics, including room setup and catering.
Provide Receptionist Service.
Maintain flexibility to meet deadlines and adapt to changing priorities.
Contribute to special projects as needed.
Qualifications
High school diploma required; some college preferred.
Demonstrated initiative, highly organized and detail oriented.
Possess strong interpersonal and time-management skills.
Excellent written and verbal communication skills
Strong technical skills: Microsoft Office Suite, Proficient with Excel, Chrome River a plus
Comfortable with calendar management and scheduling.
Exemplary customer service and collaborations skills, with the ability to work well within a team.
Demonstrate initiative, independent thinking and creative problem solving.
Proven ability to work independently while maintaining a high level of efficiency.
Capability to handle multiple tasks simultaneously and see projects through to completion.
Ability to work after hours when needed for events.
Ability to walk, bend, kneel, stand, and/or sit for an extended period.
Non-benefitted (other than those mandated under state or federal law).Please note that this position does not include paid time off benefits. ApTask offers subsidized insurance coverage to our employees.
About ApTask:
ApTask is a leading global provider of workforce solutions and talent acquisition services, dedicated to shaping the future of work. As an African American-owned and Veteran-certified company, ApTask offers a comprehensive suite of services, including staffing and recruitment solutions, managed services, IT consulting, and project management. With a focus on excellence, collaboration, and innovation, ApTask provides unparalleled opportunities for professional growth and development. As a member of the ApTask team, you will have the chance to connect businesses with top-tier professionals, optimize workforce performance, and drive success across diverse industries. Join us at ApTask and be part of our mission to empower organizations to thrive while fostering a diverse and inclusive work environment.
Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government issued ID during each interview.
Candidate Data Collection Disclaimer:
At ApTask, we prioritize safeguarding your privacy. As part of our recruitment process, certain Personally Identifiable Information (PII) may be requested by our clients for verification and application purposes. Rest assured, we strictly adhere to confidentiality standards and comply with all relevant data protection laws. Please note that we only collect the necessary information as specified by each client and do not request sensitive details during the initial stages of recruitment.
If you have any concerns or queries about your personal information, please feel free to contact our compliance team at
Applicant Consent:
By submitting your application, you agree to ApTask's (*************** and , and provide your consent to receive SMS and voice call communications regarding employment opportunities that match your resume and qualifications. You understand that your personal information will be used solely for recruitment purposes and that you can withdraw your consent at any time by contacting us at ************ or ***************. Message frequency may vary. Msg & data rates may apply.
About ApTask:
ApTask is a leading global provider of workforce solutions and talent acquisition services, dedicated to shaping the future of work. As an African American-owned and Veteran-owned company, ApTask offers a comprehensive suite of services, including staffing and recruitment solutions, managed services, IT consulting, and project management. With a focus on excellence, collaboration, and innovation, ApTask provides unparalleled opportunities for professional growth and development. As a member of the ApTask team, you will have the chance to connect businesses with top-tier professionals, optimize workforce performance, and drive success across diverse industries. Join us at ApTask and be part of our mission to empower organizations to thrive while fostering a diverse and inclusive work environment.
Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government issued ID during each interview.
Candidate Data Collection Disclaimer:
At ApTask, we prioritize safeguarding your privacy. As part of our recruitment process, certain Personally Identifiable Information (PII) may be requested by our clients for verification and application purposes. Rest assured, we strictly adhere to confidentiality standards and comply with all relevant data protection laws. Please note that we only collect the necessary information as specified by each client and do not request sensitive details during the initial stages of recruitment.
If you have any concerns or queries about your personal information, please feel free to contact our compliance team at .
Applicant Consent:
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$20-23 hourly 5d ago
Head of Government Relations (Congressional Affairs)
Blue Water Autonomy 4.0
Specialist job in Washington, DC
Who We Are We are an early-stage, maritime defense technology startup backed by top tier investors. Our team is designing and building autonomous and highly producible ships that can serve multiple missions on the open ocean. The Role We're seeking a Head of Government Relations (Congressional Affairs) to lead our engagement with Congress and key federal stakeholders. This is a critical leadership role at the intersection of defense policy, appropriations, and Navy acquisition.
You'll be the company's primary face on the Hill-driving our strategy with authorizers and appropriators, shaping legislative and report language, and building durable support for unmanned surface vessels and the industrial base that underpins them. You'll work directly with the CSO and business development leads to connect concrete program and funding outcomes to our growth.
This role is based in Washington, DC, with regular time on the Hill and at Pentagon/Navy offices. You'll build the government relations function from the ground up-owning strategy, execution, and the playbook for how we show up in Washington.
What You'll Do
Define and lead our congressional strategy across NDAA, defense appropriations, and oversight.
Build and maintain deep, trust-based relationships with:
Members and staff on HASC, SASC, HAC-D, SAC-D, and related subcommittees
Congressional leadership offices, caucuses, and task forces relevant to Navy, unmanned systems, and the industrial base
Identify, draft, and advocate for legislative and report language that supports unmanned maritime systems, rapid acquisition, and industrial base investment.
Drive annual appropriations and authorization campaigns to support program starts, plus-ups, and multi-year funding profiles tied to specific Navy and DoD priorities.
Represent the company in meetings with Members, professional staff, committee staff, and relevant executive branch officials (Navy, OSD, Joint Staff, etc.).
Develop clear, compelling advocacy materials: one-pagers, decks, language proposals, talking points, Q&A, and hearing prep.
Monitor, analyze, and brief internal stakeholders on congressional developments that affect our programs, budgets, and competitive landscape.
Plan and execute visits, demos, and facility tours for Members and staff, showcasing our technology and its operational impact.
Coordinate closely with business development, engineering, and operations to align congressional strategy with program milestones and customer needs.
Manage and integrate any external consultants, industry coalitions, or trade associations supporting our priorities.
Build lightweight but effective systems to track engagements, follow-ups, and outcomes across fiscal years.
Serve as an internal advisor on timing, process, and risk-helping leadership make smart bets aligned with Hill and budget dynamics.
Who You Are
Bring 10+ years of experience in national security and federal government relations, with significant time on or deeply engaged with Capitol Hill.
Have held senior roles such as committee/subcommittee staff, LD, senior LA, legislative director for a Member with defense portfolio, or equivalent senior GR role in defense/national security.
Possess a proven track record driving outcomes through the NDAA, defense appropriations, and/or homeland security appropriations processes.
Understand in depth how PPBE, NDAA, and appropriations interact with specific programs, PEs, and budget lines.
Are fluent in defense policy and budget issues, ideally with exposure to Navy, unmanned systems, shipbuilding/industrial base, or Indo-Pacific priorities.
Have a strong, bipartisan network on the Hill and credibility with professional staff and senior aides.
Communicate clearly and succinctly-able to translate complex technical concepts into tight, persuasive narratives for Members and staff.
Are comfortable operating as a one-person department initially: setting strategy, booking meetings, writing materials, and doing the blocking-and-tackling yourself.
Thrive in a fast-paced, ambiguity-heavy environment, and can make pragmatic tradeoffs while keeping long-term strategic objectives in view.
Are willing and able to register as a lobbyist under the Lobbying Disclosure Act.
Are based in (or willing to relocate to) the Washington, DC area and spend significant time in-person with stakeholders.
Nice To Haves
Direct experience as professional staff on HASC, SASC, HAC-D, SAC-D, or related subcommittees.
Background with Navy programs, unmanned systems, shipbuilding/repair, or maritime autonomy.
Experience in a defense tech startup or other non-traditional defense contractor.
Existing security clearance or clear path to obtain one.
Prior military, intelligence community, or senior executive branch service.
Experience organizing CODELs/STAFFDELs, field visits, and technology demonstrations.
Experience supporting a company Political Action Committee (PAC) and related engagement.
What We Offer
Incredibly high-caliber teammates. You'll work directly with our co-founders Rylan, Scott, and Austin.
A fast-paced, creative working environment that offers a lot of room for ownership and growth.
Opportunity to join a meaningful mission that protects American and our Democracy.
Expected Salary Range: $190,000-$249,000 annual base salary. Final compensation will depend on experience and skill level
Startup equity options
Generous PTO, medical, dental, and vision coverage
We are an equal opportunity employer. All hiring is contingent on eligibility to work in the United States. We are unable to sponsor or transfer visas for applicants.
$76k-113k yearly est. 7d ago
Intake Specialist
Acadia Healthcare Inc. 4.0
Specialist job in Chantilly, VA
Schedule: Full-time
Northern Virginia Adolescent Treatment Center is anticipated to open Spring 2026 and will offer Residential Crisis Stabilization Services for adolescents ages 12-17 in a 16-bed facility.
The Intake Specialist is responsible for the intake process at the facility. Liaises with remote admissions to team. Establishes professional rapport with client to ensure that they feel welcomed upon arrival. Supports client arrival process, including initial assessment process, searching the client's belongings/person for prohibited items, and orienting the client to the facility. Ensures required documentation/paperwork is
completed and maintained.
ESSENTIAL FUNCTIONS:
Liaise with client/family of potential admissions to address any questions, concerns, etc.
Coordinate facility tours with clients and families who are potential admissions.
Interface with remote admissions team and on-site clinical team for necessary approvals, plan for client
arrival, including travel arrangements as applicable.
* Establishes professional rapport with client to ensure that they feel welcomed upon arrival.
* Supports arrival process including coordinating assessment/bed placement process, searches of client
belongings/person for prohibited items.
* Orients client to the facility/milieu.
* Liaises with direct care/nursing/clinical team to ensure client is set-up with a treatment plan/schedule
as needed.
* Ensures intake paperwork is completed in a timely fashion and documentation is maintained as
required.
* May discuss client's financial responsibility and take payment as applicable.
* Provides exceptional customer service in line with Acadia Healthcare standards.
STANDARD EXPECTATIONS:
* Complies with organizational policies, procedures, performance improvement initiatives and maintains
organizational and industry policies regarding confidentiality.
* Communicate clearly and effectively to person(s) receiving services and their family members, guests
and other members of the health care team.
* Develops constructive and cooperative working relationships with others and maintains them over
time.
* Encourages and builds mutual trust, respect and cooperation among team members.
* Maintains regular and predictable attendance.
EDUCATION/EXPERIENCE/SKILL REQUIREMENTS:
* High-school diploma, GED, or equivalent.
* 1 - 2 years of experience in a patient care environment in a substance use/behavioral health setting, is
preferred.
* Must have excellent communication and customer service skills, and an ability to use required
computer programs.
LICENSES/DESIGNATIONS/CERTIFICATIONS:
* De-escalation training, CPR and/or First-Aid certification as required by facility
We are committed to providing equal employment opportunities to all applicants for employment regardless of an individual's characteristics protected by applicable state, federal and local laws.
AHGROW
$25k-32k yearly est. 1d ago
Intermediate Rent Billing Specialist
Alakaina Family of Companies 3.8
Specialist job in Washington, DC
The Alaka`ina Foundation Family of Companies (FOCs) is looking for an Intermediate Rent Billing Specialist to provide support for our government customer in the National Capital Region, Washington, D.C.
DESCRIPTION OF RESPONSIBILITIES:
Provides and maintains rent billing data.
Provides monthly payment schedules.
Works closely with team leads and deputy directors.
Other duties as assigned by Supervisor.
REQUIRED DEGREE/EDUCATION/CERTIFICATION:
Bachelor's Degree or higher
REQUIRED SKILLS AND EXPERIENCE:
Ten (10) years of demonstrated federal experience supporting a budget program to include the evaluation/analysis for transactions of accounting programs.
Highly proficient in mathematical and analytical skills; in the use of Microsoft Office products including Word, Excel, PowerPoint, Access, etc.
Able to quickly learn new software; and possesses strong oral and written communication skills and strong interpersonal and professional skills.
Must demonstrate the ability to process, interpret, analyze, and manage rent billing application data.
REQUIRED CITIZENSHIP AND CLEARANCE:
* Must be a U.S. Citizen
* Active Secret clearance (must be able to maintain)
The Alaka`ina Foundation Family of Companies (FOCs) is a fast-growing government service provider. Employees enjoy competitive salaries. Eligible employees enjoy a 401K plan with company match; medical, dental, disability, and life insurance coverage; tuition reimbursement; paid time off; and 11 paid holidays.
We are an Equal Opportunity/Affirmative Action Employer of individuals with disabilities and veterans. We are proud to state that we do not illegally discriminate in employment decisions on the basis of any protected categories. If you are a person with a disability and you need an accommodation during the application process, please click here to request accommodation. We E-Verify all employees
"EOE, including Disability/Vets" OR "Equal Opportunity Employer, including Disability/Veterans"
The Alaka`ina Foundation Family of Companies (FOCs) is comprised of industry-recognized government service firms designated as Native Hawaiian Organization (NHO)-owned and 8(a) certified businesses. The Family of Companies (FOCs) includes Ke`aki Technologies, Laulima Government Solutions, KΕ«pono Government Services, and Kapili Services, Po`okela Solutions, KΔ«kaha Solutions, LLC, and Pololei Solutions, LLC. Alaka`ina Foundation activities principally benefit the youth of Hawaii through charitable efforts which includes providing innovative educational programs that combine leadership, science & technology, and environmental stewardship.
For additional information, please visit **************************
#LI-JS1
#ClearanceJobs
AJ Madison, a leading Appliance retailer is looking for a seasoned Customer Advocate to support our existing and growing clientele. The Customer Advocate will liaise cross-departmentally to provide critical, strategic support services to our sales staff throughout the lifecycle of our customer's appliance purchasing experience.
Responsibilities include, and are not limited to:
Support and provide immaculate service to customers in person
Provide timely and accurate information to customer inquiries in a fast-paced environment
Build rapport with customers and engage with them in an inviting, friendly, and professional manner
Process customer orders and changes, according to corresponding policies and procedures
Complete precise data entry
Escalate unresolved issues in a timely manner, following policies and procedures
Research required information using all available resources to satisfy customer inquiries
Maintain a dynamic knowledge of all company procedures and policies
Qualifications:
A minimum of 4 years' experience working in a customer service role
Superb communication skills, written and verbal
Must have excellent email demeanor, exuding confidence with a clear, inviting, and professional tone
Excellent computer skills and comfort in navigating multiple systems, proficiency in Microsoft Office
Excellent time management skills
Must be able to prioritize tasks efficiently with minimum direction
Detail and customer service centric
$25k-33k yearly est. 4d ago
Protein Category Specialist- Metro DC
Baldor Specialty Foods, Inc. 4.7
Specialist job in Lanham, MD
Category Strategy and Performance Develop and execute category-specific strategies to achieve sales and margin objectives. Maintain deep understanding of market dynamics, commodity trends, and cost structures to identify risks and opportunities. Cond Specialist, Customer Experience, Manufacturing, Sales, Business Services, Performance
$31k-61k yearly est. 1d ago
Customer Care Center Specialist
American Nurses Association 4.4
Specialist job in Silver Spring, MD
Career Title: Customer Care Center Specialist
Department: Certification
Note: Competitive salary commensurate with customer service experience
FLSA: Non-exempt (hourly)
Note: Union dues are 1.44% of bi-weekly paycheck
Career Summary:
The Certification team is looking for a dedicated Customer Care Center Specialist (CCCSP) that functions as an integral member of the American Nurses Enterprise (ANE) Customer Care Center and is primarily responsible for providing real-time first call resolution to incoming customer calls and for responding to customer inquiries received via email. The CCCSP handles calls and emails that impact individual nurses, health care organizations, state/regulatory bodies, and vendors. The CCCSP addresses and resolves questions or issues that include but are not limited to certification/verification, publications, financial transactions, and membership. The CCCSP must be able to work in a fast-paced environment, be able to multi-task, and always maintain calm and efficient demeanor. The CCCSP is the "customer face" of the ANE.
Join the American Nurses Enterprise (ANE) and be part of the team building a healthy world through the power of nurses. Our goals are to (1) Elevate the Profession of Nursing Globally
(2) Evolve the Practice of Nursing to Improve Health, Health Care, and Health Equity and (3) Ensure the Professional Success of Nurses. Our core values: Trusted, Inclusive, Innovative and Empowered guide everything we do. We are committed to creating a supportive and dynamic workplace where employees can thrive.
We understand the importance of work-life balance and offer flexible work arrangements and generous paid time off. Our modern office spaces are designed to foster collaboration and creativity. The collaborative culture and supportive team environment make ANE a great place to grow your career.
What You Will Do:
General Duties:
* Provides real-time first call resolution for incoming customer calls received via the queue. Average call volume for the Customer Care Center is 80 calls per day. Functions include assisting customers with general website navigation; providing general information on ANE products and services, including available webinars and promotional codes; creating or completing online certification, verification of certification, membership and publications orders; processing credit card payments for a variety of products including payment for balances due; and providing general information regarding statuses of certification, verification, membership and publication orders. Documents all customer interactions in Personify contact tracking and escalate issues according to established processes. Meets service level expectations.
Certification and Verification:
* For certification and verification customers, they provide sensitive and accurate certification information to high-stakes customers including state boards of nursing, credentialing companies, and employers of certified nurses, according to clearly defined processes within the certification work unit. Is responsible for conducting in-depth research of detailed financial receipt inquiries from verification customers and providing accurate information on the status of prepaid verification accounts, resolving duplicate order issues, and providing available customer service recovery options such as free verification orders. This also includes the creation of certification and verification orders and processing credit card payments for verification and certification products. Processes tier-1 refunds as needed.
Certification Application and Exams:
* For certification application and exam issues, research customer issues within the Personify database, ImageSilo (online access to archived hard copy application items), and GEE (Prometric eligibility access) and resolve or determine escalation of a customer service issue, as appropriate.
Publications:
* For publications customers provide general information regarding the status of orders and accept payments for balances due for orders already created in Personify. Creates orders in Personify system for routine, Tier 1 orders and escalates upper Tier orders as appropriate, in line with SLA. Forwards Acknowledgements and invoices as appropriate for Tier 1 orders. Alerts Publications team of any trends or issues that need to be addressed at the system level.
Membership:
* For Membership, assist individual nurse members and potential members with tier-1 inquiries including but not limited to membership status, types of memberships available, membership rates, membership benefits, and payment status. Process requests such as updating credit card information, issuing a member card, transferring membership, resolving duplicate record issues, providing a receipt, and troubleshooting and resolving tier 1 payment issues including refunds. Create membership orders in Personify and process necessary payments for individuals requesting to join or reinstate their membership assuring the correct membership option is selected from a complicated structure established by the Constituent and State Nurses Associations (C/SNAs). Alerts Revenue Operations of any trends or issues that need to be addressed at the system level and Membership of any issues relating to benefits, fulfillment of incentives or general issues relating to ANA membership.
Other Duties as Assigned:
Responds to customer inquiries received as assigned, and follow-through to resolution of inquiries. Average email volume is 100 - 150 messages per day. Inquiries received via email include communication with high-stakes customers; financial research; and general research across Personify, ImageSilo, and GEE. Manage personal voicemail messages, email messages, and Personify contact tracking entries. Meets expectations for accuracy of responses and response time to all inquiries as established by departmental metrics.
Sets up and maintains company verification accounts. Investigates and resolves all common verification-related concerns such as order status updates and reprint requests.
Runs daily Personify print jobs to generate authorization to test notices, verification of certification letters, receipt of application notices, and renewal notices. These notices are time-sensitive and directly affect the ability of advanced practice registered nurses (APRNs) obtain/maintain appropriate state licensure and to be/remain employed.
Processes hard copy requests for name changes, duplicate wall certificates and exam reassignments. Timely name changes may impact customer ability to test.
What you bring to the American Nurses Enterprise:
Education:
* Associate degree in Business or equivalent work experience is required.
Related Work Experience
* One (1) to three (3) years of experience in an office environment or closely related work such as membership department, or service-oriented position.
Skills
Excellent administrative and computer skills.
Strong critical thinking skills
Strong critical thinking and analytical skills
Strong customer service skills.
Good organizational skills required.
Requires strong people skills to deal with confidential issues.
Ability to work on multiple tasks and prioritize the workload
Strong verbal and communication skills with attention to detail required.
Additional Qualifications
* Able to multiβtask and work under pressure while maintaining a calm attitude with coworkers and/or candidates who call for assistance.
Preferred Skills & Experience
* Association work in a call center environment that is highly desirable.
What ANE Offers You:
Join us and support more than 5 million Registered Nurses in the United States.
Every role within ANA contributes to a healthier world through the "Power of Nurses."
An opportunity to help transform a 129-year-old organization to meet the future needs and demands within Health Care.
Commitment to Diversity, Equity, Accessibility, and Belonging (DEIAB)
Be a role model for embracing and empowering the uniqueness of every employee.
Continuously innovating through creative and strategic initiatives.
Exceptional benefits including, but not limited to 401K retirement contributions of up to 7%, generous PTO which includes the week-off between Dec 25 and Jan 1, in addition to Personal Days-off, 11 paid Holidays, excellent health/medical benefits, and much more
Commitment to your career development and advancement through ANE learning and development programs (internally and externally).
Work Schedule:
Hybrid employees must work a minimum of 20% in the office.
Location:
Our main office is located at: 8403 Colesville Road, Suite 500, Silver Spring, MD 20910
Learn more about the American Nurses Enterprise:
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The American Nurses Enterprise:
Founded in 1896, the American Nurses Enterprise is the family of nonprofit organizations that comprise of the American Nurses Association, including the American Nurses Association (ANA), the American Nurses Credentialing Center (ANCC), and the American Nurses Foundation (ANF)
Equal Opportunity Employer:
The ANE is an equal opportunity employer. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.
$33k-39k yearly est. 4d ago
Workday LMS Specialist
Hale International 3.4
Specialist job in Columbia, MD
Workday Learning Management System Specialist - Up to $115,000 plus bonus - Hybrid in Columbia, MD
We are partnered with a national non-profit organization based in the U.S. that is seeking a Senior Program Manager of their Learning Management System to support the rollout and ongoing administration of Workday Learning. This role will help ensure that learning is accessible, easy to use, and well-supported across the organization.
Key Responsibilities:
Support the Workday Learning implementation through discovery and assessment of the current learning environment.
Partner with key stakeholders to define LMS goals and requirements within Workday.
Act as a liaison between Talent Management and IT during system development and implementation.
Provide post go-live administrative support for Workday Learning by managing the upload of learning content, documentation, and courses into the Workday Learning platform.
Role Requirements:
3 or more years of LMS experience in an analyst, administrator, or similar role.
Prior Workday experience is strongly preferred (Workday Learning experience is a major plus).
Strong stakeholder engagement skills, with the ability to translate business needs into system requirements.
No system configuration experience required.
This is the perfect opportunity to join a dynamic, collaborative, and supportive team in a fast-paced environment, where you'll have the opportunity to take the next step in your career. This role is perfect for motivated individuals who are passionate about developing their skills and driving growth within the organization.
If you're interested in learning more about this opportunity, please get in touch today!
Banner Witcoff is a leader in intellectual property law for more than 100 years. We are the trusted IP partner of choice for organizations around the world. We provide sound legal guidance and inventive IP solutions to power business for start-ups, Fortune 500 companies, and everything in between.
Banner Witcoff's Accounting Department is responsible for managing the daily accounting tasks and maintaining client account information for the firm. We pride ourselves on our relentless attention to detail and place an immense value on providing exceptional service, both internally and externally. We work as individuals, as team members, and as part of a growing and innovative law firm. We are seeking a full-time Accounts Receivable Coordinator to join the firm and become an integral part of our Accounting Department.
Duties and Responsibilities:
Post and scan client cash receipts on a daily basis
Verify completion at month's end and clear Suspense account
Audit accounts receivable records of electronically billed clients monthly
Prepare trust fund and matter credit transfers
Prepare client audit letter and Form W-9 responses
Assist client collection efforts by reconciling accounts
Distribute statements of outstanding balances and contact clients regarding payment status
Sort accounting mail
Requirements:
Bachelor's degree with finance focus preferred
Minimum of three to five years' accounting experience
Basic knowledge of accounting principles and Microsoft Excel skills
Previous law firm experience strongly preferred
Experience with Aderant Expert accounting software preferred
Must possess the ability to work independently and collaboratively
Strong written and oral communication skills for interaction at all levels internally and externally
Strong organizational skills required
Must be detail-oriented and able to balance multiple tasks with proven time management skills
Must be able to meet daily, weekly, and month end deadlines
Must maintain confidentiality of financial data.
The above list of duties and responsibilities is in no way a comprehensive list. From time to time, the employee may be required to perform other duties in support of the operation of the office, as requested by their supervisor or manager. This position is a hybrid role, with a blend of remote and in-office work. The employee will be required to work in the office at least two days per week, or more, depending on business needs and/or work assignments. In-office specific duties include managing mail, copying, face-to-face meetings, greeting clients and visitors, team collaborative projects, as well as company events.
Banner Witcoff offers a competitive compensation and benefits package, including paid time off, medical/dental/vision insurance, 401(k), a 35-hour workweek, business-casual attire, and a friendly office environment. Interested candidates should apply online by sending a resume and cover letter with salary requirements.
The salary range for this role is $65,000 to $75,000 annually. This is a non-exempt position. This range is only applicable for jobs to be performed in Washington, D.C. This is the lowest to highest salary we in good faith believe we would pay for this role at the time of this posting. An employee's pay within the salary range will be based on numerous factors including, but not limited to, relevant education, qualifications, experience, skills, geographical location, and business or organizational needs. This job is also eligible for an annual merit increase and bonus pay.
Banner Witcoff is an Equal Opportunity Employer and provides employees with a work environment free of discrimination and harassment. The Firm will not discriminate against any applicant for employment because of race, color, religion, national origin, sexual orientation, sex, pregnancy, age, mental or physical disability, genetic information, legal citizenship or any other status protected by law.
Instructions to Recruiting Agencies and Search Firms
Banner Witcoff will not accept unsolicited resumes and will not pay a fee for any unsolicited submissions. We will not accept resumes from search firms or recruiters with which we do not have an established agreement, and any resume sent without request or prior approval from our recruiting coordinators will be considered unsolicited. In addition, please do not call or e-mail any attorney or staff at our firm without prior approval from our recruiting coordinators. Thank you for respecting our process.
How much does a specialist earn in Alexandria, VA?
The average specialist in Alexandria, VA earns between $33,000 and $120,000 annually. This compares to the national average specialist range of $32,000 to $104,000.
Average specialist salary in Alexandria, VA
$63,000
What are the biggest employers of Specialists in Alexandria, VA?
The biggest employers of Specialists in Alexandria, VA are: