Specialist jobs in Alexandria, VA

At KARL STORZ, we are driven by a mission to enhance global health through innovative technology designed to tackle the most complex surgical procedures and medical challenges. One of the most rewarding ways to launch your career with us is by joining our Onsite Endoscopic Specialist (OES) team. In this role, you will be at the forefront of healthcare innovation, providing hands-on support for KARL STORZ advanced medical devices-ranging from hand instruments to state-of-the-art video equipment-within your assigned hospital. As an OES, you will collaborate closely with the Sterile Processing Departments and Operating Room teams, playing a critical role in ensuring the success of surgical procedures. This position is more than just a job-it is a gateway to an exciting and diverse career path. Whether you aspire to transition into medical device sales, advance into leadership, share your knowledge as an educator, or specialize in marketing, the opportunities for growth within KARL STORZ are limitless. With a commitment to internal development, we empower you to explore your passions, develop your skills, and propel your career to new heights. Join us and be part of a team dedicated to making a tangible impact on global health! Location: Washington, D.C. Shift: Monday to Friday, 1:00pm - 9:30pm Key Responsibilities: Face-to-face customer support, including OR, SPD and Biomed Video tower/system set-up and support Inspection, repair, troubleshooting and replacement of KARL STORZ devices Monitoring, reporting, and facilitating repair/ exchange transactions Transporting, cleaning/sterilization and packaging of instruments after use Trouble shoot video and instrument issues in the O.R. Instrument/equipment repair management Requirements: A minimum of high school diploma or equivalent Experience in Sterile Processing, Sales, or other Surgical Technology/Medical role Our successful candidate will have excellent written and spoken English language business communication skills. They will also have demonstrated success working in a collaborative, service-oriented team environment. Effective communicator, collaborative, and effective time management Possess exceptional organizational skills and the ability to multi-task MS Office - proficient user as the role will need to work with Excel spreadsheets and reporting Role requires the completion of a drug screening for safety-sensitive positions Must be able to lift/push/pull up to 25lbs Preferred Qualifications: Associate's Degree and/or CRCST certification Key attributes of an exceptional OES: Collaboration: Build strong, respectful relationships with team members, fostering an inclusive work environment and driving process improvements. Critical Thinking & Problem Solving: Analyze situations to understand the "why" and "how," delivering solutions with professionalism. Communication: Engage in clear, concise interactions with customers and colleagues, effectively conveying ideas and information. Customer Service: Create an environment where customers feel valued, respected, and understood, building lasting business relationships. Technical Proficiency: Utilize email, calendars, virtual collaboration tools, and spreadsheets to manage tasks, analyze data, and support business decisions. What is in it for you: Relocation Support: Enjoy generous relocation reimbursement packages to ease your transition. Professional Growth & Development: Receive financial support to obtain industry certifications (e.g., CST, CRCST). Get reimbursed for certification exam fees and study materials. Take advantage of ongoing training and educational opportunities to advance your career. Collaborative & Dynamic Work Environment: Engage in cross-functional collaboration and knowledge sharing. Benefit from regular feedback, recognition, and support for your growth and development. Be part of a team that celebrates successes together. Access to Cutting-Edge Medical Technologies: Work with state-of-the-art medical equipment. Collaborate with leading medical professionals. Contribute to innovative solutions that improve patient care. Who we are: KARL STORZ is an independent, family-owned company headquartered in Germany's renowned MedTech manufacturing region. For 80 years, we've pioneered the most groundbreaking innovations in endoscopic surgery, video imaging, and OR integration to benefit patients and healthcare providers alike. With more than 9,000 associates worldwide and 2,600 in the US, we pride ourselves on harnessing cutting-edge technology, precise workmanship, and unrivaled customer support to help healthcare facilities succeed. With onsite locations and field opportunities across the country, we attract a diverse and talented staff. It's not just about the tools we create-it's about the lives we change, together. #LI-CW1

Experienced IT Support Specialist At Lerch, Early & Brewer, a law firm in Bethesda, Maryland, we're more than a law firm - we're trusted partners to our clients. Join our dynamic team as an IT Support Specialist, where you'll play a crucial role in supporting our legal professionals using a wide variety of legal-specific applications. Position is ideal for someone looking to build upon 2-3 years of experience providing end-user support in a small to medium-sized law firm. Responsibilities include: Install, configure, and maintain software and hardware systems to ensure optimal performance Resolve technical issues related to software, hardware, smartphones and tablets, personal printers, MFDs, VoIP telephones, audio/video equipment, and conference room systems Provide application support and training Deliver outstanding customer service both at desk-side and via remote support tools Assist with systems and application administration Maintain inventory of IT equipment Provide matter litigation support by performing or assisting with electronic data ingestion, discovery, and production Required Skills and Experience: Experience providing desk-side, telephone, and remote support in law firms or similar environments Proficiency with Windows 11, Windows 10, Microsoft 365, Microsoft Teams, Microsoft 365 Copilot, Adobe Acrobat, iManage cloud, and mac OS. Proficiency with Apple iOS and Android mobile devices Strong customer service, verbal, and written communication skills Ability to communicate computer problems and resolutions to all levels of knowledge and experience Excellent organizational skills A+ and NET+ certifications, or equivalent work experience Benefits: Lerch, Early & Brewer offers excellent benefits, including health and dental insurance, paid holidays, vacation time, sick leave, and a 401(k) plan. The firm is conveniently located near the Bethesda Metro. We are an equal opportunity employer committed to diversity, equity, and inclusion, and we hire attorneys and staff with a broad variety of backgrounds and capabilities. Application Instructions: Apply on LinkedIn with your updated resume attached, OR send a cover letter and resume to ************************** and note that you are applying for the IT Support Specialist position. Help Us Learn About You: The best applicants provide a cover letter explaining their interest in a career as an IT Support Specialist and their interest in working at Lerch, Early & Brewer. We'd love to learn about you, so please share information you think distinguishes you from other candidates.

We are seeking a junior-level Data Science professional with a strong academic foundation and early hands-on experience. The ideal candidate will hold a bachelor's degree in a data science-related field and bring internship or project experience that demonstrates curiosity, initiative, and a willingness to learn from senior team members. This role is a great opportunity for someone eager to grow their technical skill set while supporting a high-impact mission. Required Qualifications Active TS/SCI clearance with the willingness to obtain a CI polygraph Ability to work onsite in Northern Virginia, 40 hours per week (telework options are extremely limited) Proficiency with Python and SQL Preferred Qualifications Familiarity with GEOINT collection and related NGA/NRO systems Experience with additional programming languages such as R, JavaScript, HTML, and CSS Understanding of object-oriented programming Experience using visualization tools such as Grafana, Tableau, or Kibana Ability to quickly learn new technologies, adapt to evolving mission requirements, and support the development/testing of new analytic methodologies

Must Have Technical/Functional Skills: • Strong in Communication skills and interpersonal skills with experience in IT Hardware & Software Asset Management services • Experience in managing PC and Mobile Assets in ServiceNow module and aware of different stages in asset management lifecycle • Work with vendors to conduct physical asset audit and maintain asset stock rooms • End to end asset life management (Forecasting, Receiving, Shipping, Maintenance & Recycling) • Track complete life-cycle management for each asset in order to maintain warranty information, refresh date and end of life information • Knowledge on ServiceNow, Windows Auto Pilot, Microsoft Office, Windows OS and iOS troubleshooting skills • Smart hands support for Server and Network devices • Train the Trainer Roles & Responsibilities: • 100% Work from Office (Client location) • Asset inventory management (New Device Asset/Import/Physical Stocking) • PC Fulfillment (New, Break fix and Lifecycle), PC LCM Scheduling and PC Recertification (Autopilot/Reimage/Import) including shipping and receiving Assets. • Windows/MAC/iPhone/iPad Fulfillment (Break fix/swap/unassigns) and Device Recertification (Wipe/QA/Reload/Import) • Accessory Request Fulfillment and Unknown Device Research/Investigation • PC Diagnostics & Sanitation, recycle pickup requests (from end users) including Asset Offboarding (Device/Accessory Recycle) • Software Provision/Install Requests, New Printer Configuration Requests, Miscellaneous Service (Return Labels) • Walkup, Deskside and Remote technical Support (Incident & Request Management/Ticket Escalations) • New Hire onboarding training and orientation • AV Meeting Room support Base Salary Range: $50,000 - $70,000 per annum TCS Employee Benefits Summary: Discretionary Annual Incentive. Comprehensive Medical Coverage: Medical & Health, Dental & Vision, Disability Planning & Insurance, Pet Insurance Plans. Family Support: Maternal & Parental Leaves. Insurance Options: Auto & Home Insurance, Identity Theft Protection. Convenience & Professional Growth: Commuter Benefits & Certification & Training Reimbursement. Time Off: Vacation, Time Off, Sick Leave & Holidays. Legal & Financial Assistance: Legal Assistance, 401K Plan, Performance Bonus, College Fund, Student Loan Refinancing.

Customer Support Representative | Growing FinTech Are you passionate about making a real social impact while building your career in a dynamic, high-growth tech environment? We're working with a market leader in the Flexible Pay space, founded on a social charter, and dedicated to improving the financial well-being of frontline workers across the USA. Over three million people use this award-winning financial super-app to choose when they're paid, track earnings, save money, and access fairer financial services. This business have just partnered with one of the USA's largest employers and are looking to hire six enthusiastic individuals to join their expanding US headquarters in Arlington, VA. This is a launchpad role for an entry-level to early career professional who wants to grow with the business. Role and Responsibilities: You will be the vital link between the product and the users, ensuring they have an exceptional experience with the app. Communicate effectively and promptly with a variety of customers, always maintaining a positive and empathetic attitude. Become a product expert, knowing the financial well-being super-app inside and out to expertly answer customer inquiries. Demonstrate strong problem-solving skills, think on your feet, and take the initiative to resolve issues. Handle technical escalations, reproduce issues, and collaborate closely with the engineering team for resolution. Work cross-functionally with customer success and other departments to deliver efficient and meaningful support. What We're Looking For: This role is ideal for individuals seeking their first or second job, with a strong enthusiasm and eagerness to learn and the company will look at individuals from 0 (i.e. grads) to 18 months of support experience (this isn't a mid/snr role). Any prior experience in telephony (call-based jobs), FinTech, SaaS, or a call centre environment would be highly beneficial as will experience in a financial regulated environment. A proactive interest in technology, dedication to an optimal product experience, and a professional, quiet place of residence for occasional remote work. This is primarily an office-based role, requiring you to work from the Arlington, VA office (3-4 days a week / 1-2 remote). Benefits: Equity: You will be eligible for an equity allocation tied to the funding round Health and Wellness: 100% employer-paid health, dental, and vision benefits for the employee. A free subscription to Calm to help you achieve "Zen Mastery" and switch off. Time Off: 10 days of vacation, increasing to 15 days after one year of service, plus federal holidays and flexible time off for any ad-hoc childcare/family/caring needs. Financial Future: A 401K program and generous paid parental leave (12 weeks paid Maternity Leave and 2 weeks paid Paternity Leave for employees with over 12 months service). Career Growth: This role is a launchpad. You can progress to Senior Support Representative and Support Lead. Progression into Tech Ops/Engineering is fully supported and encouraged. This is a great chance for a personable, friendly and driven person to join a hugely profitable and growing business with a ground-breaking product. If this sounds of interest, please do apply!

Telework US Citizen We are seeking a Tier 3 Technical Support Specialist to hire in support of the Justice- US COURTS program. This is a great opportunity for someone who thrives in complex technical environments, enjoys solving challenging system issues, and wants to play a key role in supporting and enhancing enterprise-level Power Platform applications. Job Description: Responsible for unique or complex information systems and/or information technology tasks within more than one discipline, such as application support, database administration, software quality assurance/quality control, software engineering, network telecommunications, and infrastructure operations of administration, analysis, engineering and design. responsible for planning, securing, debugging, deploying, and ongoing support of the applications built on the Power Platform. Understand platform architecture, environment, develop & deploy the application, and deal with day-to-day administration and ongoing technical support. Partner with the National Service Desk (NSD) Tier 1 & 2 team and personnel on other infrastructure engineering and application development teams to work on issues escalated to Tier 3. Adhere to the defined incident management, problem management, change management, release management, outage communications, and service requests procedures and utilize ServiceNow. Develop Knowledge Based Articles (KBA) and educate Tier 1 & 2 as needed. Be available for on-call 24x7x365 ongoing application support. Support the onboarding of 8-10K end-users in waves of districts over a roughly 18-month period. help continuously improve the day-to-day operations of the applications and infrastructure, ensuring that end-users are adequately supported and that the overall system is stable, secure, and performs well. System Monitoring, triage, research, resolution (via SOP) or escalations of tickets to Tier 3 Analysis of ticket types and categories to identify trends and needed improvements within the applications, infrastructure, or SOPs and KBAs ServiceNow metrics reporting on ticket acknowledgements, resolution times and aging. Minimum Qualifications Bachelor's Degree in Information Technology, Computer Science or a related field or equivalent relevant experience; Master's Degree preferred. CompTIA A+ or ITIL certification preferred 7-10 years of experience in information technology, systems administration or other IT related field. Specifically a minimum of Five (5) years of experience in application / infrastructure design, development, testing, or operations Other Job Specific Skills Technical problem solving and implementer skills in application coding, infrastructure, or automation. Effective communications (written and spoken). Coordinates and tracks well across AFS and client technical and functional teams ServiceNow ITSM (desired not required). ITIL (desired not required). Data Analysis / Excel T-SQL MSFT SQL Server Azure SQL Databases Database Architecture Extract, Transform and Load (ETL) data.

We seek an Operations Specialist to support the Pilot Bioproduction Facility (PBF) at the Walter Reed Army Institute of Research (WRAIR) in Silver Spring, Maryland. The Operations Specialist will support manufacturing in the following areas Upstream, Downtime, Purification, and Fill Finish. PBF is a one-of-a-kind cGMP-compliant pharmaceutical manufacturing facility engaging in next-generation development for cutting-edge companies and government agencies. The professionals at PBF are engaging in trailblazing endeavors every day. Most exciting, the end products vary, so every year brings multiple opportunities for professional enrichment in original projects. CAMRIS International, LLC, is a dynamic medical research and development firm that achieves innovative solutions to health and development challenges through high-quality, cost-effective programs and research management services. We combine our proven systems with today's most effective, evidence-based best practices. Our core practice areas include vaccine research, development, and production; microbiology and infectious disease research; biodefense; clinical research; global health security; and HIV/AIDS programs. Our employees enjoy a collegial environment where individual contributions matter at all levels. At CAMRIS, you will notably improve the lives of people at home and abroad. Responsibilities Upstream: Prepare cell culture for virus inoculation and prepare viral seeds. Provide input on cell culture, bioproduction and purification of mammalian cell-based products. Experience and knowledge of cGMP, specifically bioproduction of viral vaccines. Execute and participate in cGMP viral growth, virus vaccine purification for cGMP vaccine bioproduction. Aseptic gowning, aseptic processing, aseptic final filtration and working in a cleanroom environment. Cell culture experience (adherent cells a plus), washing and counting cells, repeated trypsin manipulations. Maintain virus vaccine bioproduction inventory, order equipment and reagents. Downstream: The downstream part of a bioprocess refers to the part where the cell mass from the upstream are processed to meet purity and quality requirements. Execute cell expansion of seeds and viral seeds as required. Manage and maintain manufacturing-owned controlled temperature units (CTUs) and incubators per site policies and procedures. Perform bioreactor setup, operation, maintenance, and cleaning per site policies and procedures. Prepare harvest equipment per SOP and batch record instructions per site policies and procedures. Execute cell lysis through chemical or physical (e.g., microfluidizer) cell disruption. Perform recovery mid-stream unit operations, including but not limited to depth filtration, centrifugation, and tangential flow filtration as required and per site policies and procedures. Pour resin, pack columns, verify HETP and Asymmetry, and equilibrate columns. Develop purification batch records and AKTA UNICORN methods as required. Analyze UNICORN and other downstream result files, attach per GDP to records, summarize data, and incorporate analysis into run reports as required. Sanitize, empty, and store columns per site policies and procedures. *Please see the full job listing for additional responsibilities. Qualifications Must have proficiency with various types of office software: Outlook, Word, Excel, MS Project; LIMS experience and experience with equipment monitoring systems are a plus. Must have the ability to follow directions, written policies, and procedures for work responsibilities. Licensed vaccinations might be required to work with certain viral agents. Must have good people and communication skills (written and verbal). Performs other duties as required. A bachelor's degree in a science field (preferably chemistry, biochemistry, microbiology, or engineering) and four+ years of industry experience performing cGMP production, downstream, purification, fill finish, and upstream in a clean room environment. Professional knowledge and experience requirements related to viral product safety for product release and downstream purification (chromatography) are a plus. Experience with aseptic gowning, aseptic processing, aseptic final filtration, and working in a cleanroom environment. Experience with bioproduction equipment: centrifuges, tangential flow filters, spectrophotometer, biosafety cabinets, sonicator, autoclave, roller bottles, a plus. cGMP experience for large-scale viral production of biological products is a plus. Working knowledge of disposable manufacturing methodologies, such as the use of sterile bags with tubing and tubing welders, is a definite plus. Hepatitis B immunity is required; vaccination will be provided if needed. Must be able to work independently following a brief period of specific technical training. Must have familiarity with related fields, such as general microbiology, physical chemistry, and biochemistry. Must have some knowledge of the operation of automated/manual filling machines, Restricted Access Barrier System (RABS), and labeling machines. Experience in filling parenteral products under GMP conditions. Must have eligibility to work in the United States and have lived in the United States for three of the past five years if a non-US citizen. Physical Requirements: The physical requirements described here are representative of those that must be met by a candidate to perform the essential functions of this job. Reasonable accommodations may be provided to enable individuals with disabilities to perform essential job functions. Occasionally required to perform sedentary work that primarily involves sitting/standing. Constantly required to perform light work that includes moving objects up to 20 pounds. Occasionally required to perform medium work that includes moving objects up to 50 pounds, heavy work that includes moving objects up to 100 pounds, and very heavy work that includes moving objects over 100 pounds. Occasionally required to push or pull less than 25 pounds, push or pull 25 - 45 pounds, and push or pull more than 45 pounds. Occasionally required to reach above shoulder level, use both hands, and stand or walk for more than 25 minutes. Occasionally required to bend, reach, or twist repeatedly, kneel, squat, or stoop, and crawl or climb. Constantly required to have clear vision (near and/or far), depth perception, peripheral vision, and/or visual acuity. Occasionally required to ascend or descend ladders, stairs, scaffolding, ramps, poles, and the like, and move self in different positions to accomplish tasks in various environments including tight and confined spaces. Constantly required to move about to accomplish tasks or move from one worksite to another. Occasionally required to communicate with others to exchange information. Occasionally required to operate machinery and/or power tools, and operate motor vehicles or heavy equipment. Constantly required to assess the accuracy, neatness and thoroughness of the work assigned. Occasionally required to work in outdoor elements such as precipitation and wind, noisy environments, and hazardous conditions. Occasionally required to work in poor ventilation, small and/or enclosed spaces, and no adverse environmental conditions expected. Constantly required to wear PPE including but not limited to gloves, face shields/goggles, safety glasses, and safety shoes. Occasionally required to use a lab coat and ear plugs/muffs. Constantly required to wear a clean room uniform. Occasionally required to use a disposable dust/surgical mask, and respirators, such as a disposable respirator mask (N-95), half-face/full-face style, PAPR, SCUBA. Constantly required to come in contact with chemicals, such as aerosols, biological inhalants, plastics, inorganic dust, and powders, etc. Please submit your resume online at *************** CAMRIS is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran status, disability status, or any other characteristic protected by any applicable federal, state, or local law. CAMRIS offers a comprehensive benefits package, including medical, dental, and vision insurance for individuals and families, FSAs, HSA, life and AD&D insurance, short- and long-term disability, legal services, voluntary hospital indemnity, critical illness and accident insurances, EAP, pet insurance, 401(k) with employer match and Roth option, tuition and professional reimbursement, public transportation support in the DMV area, a referral bonus program, vacation with tenure-based increases, PTO, 11 paid holidays, paid bonding leave, and paid supplemental short-term disability. Employment is contingent upon successful completion of a Public Trust-level background check, a requirement for this position under an active federal contract. The background check process may include, but is not limited to the following: (1) contacting your professional references; (2) verification of previous employment, education and credentials; (3) a criminal background check; (4) use/abuse of federally-controlled substances; and (5) a department of motor vehicle check. Candidates must be prepared to fully-complete any required background check questionnaire during initial onboarding.

The Help Desk Specialist will be responsible for ensuring that documentation aligns with the highest quality standards while providing effective technical support to users. This role involves analyzing product documentation, identifying areas for improvement, and writing clear, concise user guides, help manuals, and standard operating procedures. Additionally, the role includes offering help desk support, addressing user queries, troubleshooting technical issues, and ensuring a seamless user experience. Position Summary: The Help Desk Support plays a critical role in bridging the gap between complex technical information and user-friendly documentation. This position requires strong analytical skills to assess the usability of technical documents and the ability to communicate effectively with users to provide solutions to their issues. With a focus on customer service to agents in the field, the ideal candidate will be able to communicate troubleshooting instructions to remote users. Future support includes identity management and role assignments. Qualifications: · Associates degree in Communications, Technical Writing, Information Technology, or a related field. · Minimum of 2 years of experience in help desk support. · Proficient in documentation tools such as Microsoft Word, Adobe FrameMaker, or equivalent software. · Strong understanding of help desk software and ticketing systems. · Excellent communication skills, both written and verbal, and the ability to present complex information clearly.

Job Summary: The Fleet Operations Flag State Specialist is primarily responsible for conducting flag state safety inspections. The Fleet Operations Flag State Specialist is expected to maintain a high degree of knowledge of the Microsoft Office applications (Word, Excel, Teams, and Power Point). Additionally, the Fleet Operations Flag State Specialist must have good verbal and written communications skills when dealing with both U.S. and foreign clients. The following is a list of the specific duties and responsibilities of the Flag State Specialist. Location: Annapolis, Maryland Duties/Responsibilities: • Reports directly to the Deputy Fleet Operations Manager and is responsible for the following; • Performing flag state safety inspections and supporting marine casualty investigations as well as answering technical queries. • Conducting special inspections relative to PSC detentions of RMI flagged vessels. • Conducting Pre-Registration inspections on vessels prior to registration as required. • Conducting “vetting” and risk assessments on vessels in accordance with published “desk guides;”. • Monitoring and assisting with updating and troubleshooting of the worldwide inspections status board. • Preparing safety inspection reports for review and processing. • Delivering and retrieving RMI documents, as required. • Tracking and closing out deficiencies. • Reviewing inspection reports as assigned by the Regional Fleet Operations Manager. • Standing watch as a “Duty Officer”. • Conducting ISM, ISPS and MLC audits as directed. • Experience working with ABS, MK Class, and RINA preferred. • Other duties and assignments as may be given or directed by the Senior Vice President Fleet Operations, the Fleet Operations Manager, and the Deputy Fleet Operations Manager. Travel Time%: 35% of the work week will be spent travelling, but this number could increase during the second half of the year. • Ex Coast Guard positions such as Marine Inspector or Port State Inspector have transferable skills. • Other positions outside of the Coast Guard that have transferable skills: First/Second Assistant Engineer, Ex-Chief Mate, or Ex Class Surveyor. An ideal candidate would be someone who understands the operational capacities of a ship inside and out. Education: Bachelor's Degree Maritime Specific Education and Experience: Both a Maritime Degree and Vessel Experience. Years of Experience: 3-5 years. Physical Requirements: • This role is physically demanding. A candidate must be able to crawl, climb, and transverse through tight spaces on ships Salary Range: $80,000 - $100,000 No relocation package available

About the Company: Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose the relentless pursuit of a world that works better for people we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI. About the Role: Genpact is urgently looking for a strong Consultant for one of our precious clients in USA. If you are interested kindly share profile at Title: DC Operations Lead Location: Rockville, MD (Onsite) Duration: Fulltime Responsibilities: This is a 100% hands-on technical role (not just lead). Exposure and working experience on AWS and Azure Preferred. Lead the data center operations team, providing guidance, training, and support to ensure high performance and operational excellence. Act as the primary point of contact for all data center-related issues and escalations. Oversee the daily operations of data center facilities, ensuring high availability and reliability of all systems. Manage data center infrastructure technology stack end to end - VMWare/VxRail/Citrix/Logic Monitor/Moog Soft/AD/Azure AD SSO, Azure Security Policy/PKI/Windows & Linux Servers/Vulnerability management/Beyond Trust Password Safe and AD-Bridge/Storage & Backup tools etc. Ensure adherence to operational standards and best practices. Drive the major incidents and potential incidents end to end with periodic updates to client stakeholders for approvals/recommendations. Lead, mentor, and manage a team of data center operation engineers offshore. Provide guidance and support for professional development and performance improvement. Coordinate and manage the team's daily activities, ensuring alignment with organizational goals and priorities. Lead the response to data center incidents, ensuring timely resolution and minimal impact on business operations. Perform root cause analysis and implement preventive measures to avoid recurrence of issues. Develop and maintain incident management processes and procedures. Plan and oversee scheduled maintenance and upgrades of data center infrastructure. Ensure that all hardware and software components are up-to-date and functioning optimally. Coordinate with vendors and service providers for maintenance and support activities. Monitor and analyze data center resource usage, ensuring efficient utilization and avoiding over-provisioning. Conduct capacity planning to support future growth and demand. Implement optimization strategies to enhance performance and reduce operational costs. Ensure data center infrastructure adheres to security policies, standards, and best practices. Implement and maintain security controls to protect data and systems. Ensure compliance with regulatory requirements and industry standards (e.g., ISO 27001, HIPAA). Develop and implement disaster recovery and business continuity plans for data center operations. Ensure regular testing and validation of disaster recovery procedures. Ensure data center infrastructure is resilient and can recover quickly from failures or disruptions. Work closely with other IT teams, business units, and stakeholders to understand requirements and deliver solutions that meet their needs. Collaborate with vendors and service providers to evaluate and integrate new technologies and services. Communicate effectively with stakeholders, providing regular updates on data center operations and performance. IT Environment Monitoring 24x7 ITSM queue-based monitoring. Triage and first-level troubleshooting based on alert severity. Incident resolution using Standard Operating Procedures. Vendor Coordination Coordinate with vendors for infrastructure on public/private Cloud. Provide vendor contact details and escalation matrix. Citrix Architecture and Optimization Maintain Citrix architecture and seek continuous optimization. Participate in architecture design and planning with the steering committee. Recommend system and end-user performance improvements. Implement approved performance improvements. Citrix Environment Support Support Citrix environment and integrate with Client-specific technologies. Order, install, update, and maintain Citrix servers and tools. Assess, consolidate, upgrade, and manage Citrix infrastructure, including SDX appliances. Manage NetScaler infrastructure and upgrades. IT Service Continuity and Disaster Recovery (DR) Services Strategy and Policy Definition Coordination and Execution Data Management Testing and Reporting DR Activation and Coordination Review and Enhancement Onsite and Remote Support Onsite server support, IMAC services, and remote software installation. Decommissioning, proactive evaluation, and datacenter assessment. Windows Server Management & Projects Administer and monitor Windows servers, including health checks and problem management. Manage local users, groups, shares, and server disk/storage. Handle event logs, vendor coordination, and performance issues. Install and manage IIS, apply security patches, and troubleshoot clusters. Oversee DNS, SCOM, certificate management, migrations, and server deployments. Linux Server Administration and Projects User Administration - Manage user accounts, environments, and home directories. OS Package Administration - Add/remove OS packages and troubleshoot issues. Storage Management - Create/manage file systems, logical volumes, and clean up disk space. NIS and NFS Management - Administer NIS tables and services, install/configure NFS servers. Network and Security - Configure/manage NTP, DNS, and implement security standards. OS Upgrade and Patching - Upgrade/patch Linux OS, configure SSSD and AD, manage disk and security. High Availability and Compliance - Build/configure HA environments, enforce security, and ensure regulatory compliance. Server Builds and Management - Install/configure NIS, mail, DNS servers, and centralized syslog servers. DC Power Tools Tool Stack -Logic Monitor, MoogSoft, Manage Engine, Beyond Trust Password Safe, Beyond Trust AD Bridge, CommVault compliance Search, Veritas Hubstor etc. - Management and Support Logic Monitor Administration Installation and Configuration - Install and configure LogicMonitor Collectors and group servers for monitoring. Monitoring and Reporting - Configure monitoring settings, create HLD/Templates/SOPs, and integrate with Moogsoft. Maintenance and Troubleshooting - Backup/restore LogicMonitor Collectors, troubleshoot devices, and modify LogicModules. Storage Backup & Data Management Define performance, data segregation, backup, restore, archival, retention, reliability, encryption, security, scheduling, and access control needs. Recommend hierarchical storage solutions (shared/dedicated, tiered storage, platforms) and procedures to meet requirements and SLRs. Review and approve storage and backup solutions and procedures. Procure and manage data storage infrastructure (SAN, NAS, tape, optical). Provide and manage backup and archival consumables for Client facilities. Maintain data set placement, manage data catalogs, and configure Nimble SAN and NAS switches. Notify Client of any data losses or risks. Perform data and file backups/restores per procedures and SLRs. Qualifications we seek in you! Minimum Qualifications / Skills Bachelor's degree in Computer Science, Information Technology, Electrical Engineering, or a related field. Advanced degrees or relevant professional training are a plus. Minimum 10 years of experience in data center operations, with at least 5 years in a leadership or senior technical role. Extensive experience in data center operations, with a proven track record of managing large-scale data center environments. Preferred Qualifications/ Skills Relevant certifications from Microsoft, VMWare Citrix and Storage vendors are highly desirable. Experience with ITIL or other IT service management frameworks. Familiarity with cloud computing and hybrid data center environments. Excellent communication and collaboration skills, with the ability to effectively interact with technical and non-technical stakeholders at all levels of the organization. Strong analytical and problem-solving skills, with the ability to identify root causes of issues and implement effective solutions in a timely manner. Proven ability to work independently as well as part of a team, with a proactive and self-motivated attitude towards achieving project goals. Best Regards, Manohar Swamy DTAI Hiring Team, Genpact E: ************************** Connect on LinkedIn: Equal Opportunity Statement: Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation. For more information, visit *************** Follow us on Twitter, Facebook, LinkedIn, and YouTube. Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training..

Akkodis is seeking a Cisco Contact Center Expert for a contract position that is onsite in Fairfax County, VA. Cisco Contact Center Expert will serve as the Tier 3 escalation point for complex issues in Cisco Contact Center environments (UCCX, WxCC) with experience in advanced troubleshooting, post-migration support, and help desk escalation, ensuring stability and optimal performance of enterprise contact center solutions. JOB TITLE: Cisco Contact Center Expert EMPLOYMENT TYPE: 4-5 Months Contract LOCATION DETAILS: Fairfax County, VA (Onsite) Salary Range: $80 - $90/Hour (Salary may be negotiable based upon experience, education, geographic location, and other factors). Responsibilities: Act as the highest-level technical resource for escalated contact center issues from Tier 1 and Tier 2 teams. Diagnose and resolve complex problems involving call flows, routing scripts, SIP trunking, QoS, and integrations. Perform root cause analysis and implement long-term fixes to prevent recurrence. Provide day-2 operational support following major migrations (Avaya ? Cisco WxCC/UCCX). Validate system performance, troubleshoot advanced call routing and reporting issues. Collaborate with network and UC engineering teams to maintain system health and security. Configure and optimize Cisco Contact Center components (Queues, Skills, Agents, IVR scripts). Maintain and update call flow diagrams, escalation paths, and technical documentation. Implement best practices for performance tuning and capacity planning. Mentor Tier 1 and Tier 2 support staff on advanced troubleshooting techniques. Required Qualifications: Deep expertise in Cisco Contact Center platforms (UCCX, WxCC) and CUCM. Strong understanding of SIP, QoS, routing, and trunking. Experience with IVR scripting, call flow design, and CRM integrations. Ability to analyze logs, conduct root cause analysis, and implement permanent solutions.

About this Job: Functions within the roles of educator change agent consultant evidence-based practitioner and leader. Responsible for assessment planning development implementation and evaluation of learning and development programs that enhance associates' performance promote professional development or otherwise support the mission vision and SPIRIT Values of MedStar Health. Demonstrates clinical expertise leadership communication skills and knowledge of education theory and principles necessary to develop learning programs and achieve optimal educational outcomes. MedStar Ambulatory Services is committed to providing world-class compassionate care to every patient every time at every touch point. All associates are accountable for their role in meeting patient experience standards. *This position supports all MedStar Ambulatory Services locations, including Maryland, Washington, D.C., and Northern Virginia. The associate in this role may be required to travel to any of these locations on a regular basis. Primary Duties and Responsibilities Collaborates with other departments experts and leaders both internal and external to MedStar Health to obtain information needed to purse development of relevant learning programs and serves as a liaison with academic partners and clinical student placements. Coordinates and plans educational offerings for associates with consideration of but not limited to mandatory regulatory requirements quality and safety performance improvement strategic initiatives and clinical advancement. Conducts educational activities that inform teach and facilitate adoption of new procedures technologies equipment and patient care trends with continuing education credits where appropriate. Designs implements and evaluates designated learning and educational programs and consultative services. Assesses learning needs through formal and informal approaches to data collection to determine specific education needs of associates. Develops and contributes to the achievement of established department goals and objectives and adheres to department policies procedures quality standards and safety standards. Ensures compliance with MedStar Ambulatory Service (MAS) policies and procedures and governmental/accreditation regulations. Develops education plans applying principles of adult learning theory coordinates appropriate resources evaluates and documents responses to teaching and follows up with associates transitioning to different clinical areas or roles. Develops evaluation plans and applies evidence-based evaluation systems to determine the effectiveness of educational activities and learning programs. Involves learners in the evaluation process. Differentiates between practice gaps and performance or system issues and addresses them accordingly. Disseminates the evaluation results of the learning activities and revises learning programs based on objective evaluation data. Evaluates own practice in relation to nursing professional development and practice standards guidelines and relevant statues rules and regulations. Pursues ongoing learning and educational opportunities to enhance own practice knowledge skills and competencies. Identifies and assesses learning needs and knowledge or skill gaps that require remediation and collaborates with site leaders to promote critical thinking and competent patient care delivery. Provides continuing education activities to expand current knowledge and where appropriate acquire and maintain certification using provider unit and other resources. Incorporates evidence into learning programs and clinical education activities especially in content development and use of evidence-based learning models and evaluation systems. Maintains knowledge of evidence and current trends and innovations in clinical practice clinical instruction clinical education staff development and use of simulation and learning technologies. Participates in and disseminates information from committees involving the community health system entity and unit or department related to learning programs projects and collaborative governance council activities. Participates in multidisciplinary quality and service improvement teams as appropriate. Participates in meetings serves on committees and represents the department and hospital/facility in community outreach efforts as appropriate. Performs On-Boarding and Orientation of New Associates by planning and conducting orientation of new personnel to facilitate a new associate's transition to the practice environment and meeting competency assessment requirements in conformance with departmental objectives regulatory requirements and accreditation standards. As well as participates in on-Boarding and orientation of new associate by conducting general clinical orientation programs and coordinating the specialty-based orientation of associates new to MAS. Performs other duties as assigned. Provides documentation of participation and level of success during competency and educational programs. Provides expertise for competency development and competence assessment across the department of nursing. Plans and regularly conducts competency validation programs for clinical associates by applying principles of adult learning to assess staff learning and competency needs. Offers competency-building activities to enhance associates' educational and experiential learning. Reviews performance data on clinical quality and safety of care delivery and contributes to plans which address patient population-specific needs and enhance outcomes. Supports and participates in the transition to practice of newly certified medical assistants. Coaches other clinical associates and provides feedback to enhance professional clinical practice. Minimal Qualifications Education Bachelor's degree of Science in Nursing required and Master's degree in Nursing or Nursing Education preferred Experience 3-4 years Progressive clinical nursing practice required and Experience in teaching or professional development preferred Licenses and Certifications Valid RN license in the District of Columbia Maryland or Virginia required or any combination as required based on work location(s). required and Certification by professional leadership or ambulatory organization preferred Knowledge Skills and Abilities Knowledgeable and effective in service line operations. Effective planning analysis synthesis and data interpretation skills. Problem solving and decision-making ability. Proficiency in principles/application of process improvement. Ability to develop and foster positive relations with physicians/hospital and community. Basic computer skills preferred. This position has a hiring range of : USD $89,065.00 - USD $162,801.00 /Yr.

Epic Cardiovascular has an exciting opportunity for a registered nurse or respiratory therapist for a role as an ECMO Specialist at a renowned medical center! The ECMO/ECLS (Extracorporeal Life Support) Specialist operates and maintains the extracorporeal circuit for long -term pulmonary and/or cardiac support. The Specialist functions independently following standing orders and parameters under the direction of the ECLS physician, and participates as a member of the multi-disciplinary team assessing, planning, implementing, and evaluating comprehensive care services (therapies). COMPENSATION: $120,000-$135,000 based on skills, training and experience MAJOR DUTIES AND RESPONSIBILITIES: A. The duties of the ECLS Specialist include, but are not limited to: 1. Operates the extracorporeal circuit, pump, and related equipment. 2. Manages the ongoing process of healthcare delivery to patients and families per institutional policies. 3. Participates in patient rounds and possibly making suggestions to the Physician and ECLS team after assessing patient responses to ECLS therapy. 4. Reviews laboratory and blood gas results and treats within defined protocols prescribed by physician in charge. 5. Circuit adjustments including pump flow, gas exchange, hemofiltration, anticoagulation therapy, or other to maintain patient within limitations set by ECLS physician. 6. Troubleshoots the ECLS circuit and make replacements of circuit components as indicated and usually in the presence of the institutional Perfusionists and Physicians. 7. May assist in data collection and research activities associated with the institution or EPIC. 8. Attends ongoing classes of specific institution and/or EPIC as related to ECLS services. B. Specific and ancillary responsibilities of the ECLS Specialist: 1. Accurately assess pathophysiological changes within the patient during bypass. 2. Manages ECMO flow in relationship to patient management parameters 3. Performs all technical skills with efficiency, accuracy, safety, and in accordance with institutional and EPIC policy and procedures. 4. Operates all equipment according to policy and procedure: differentiate patient vs. patient problems and intervene appropriately. 5. Implements standing physician orders within established guidelines 6. Anticipates, intervenes, and manages crisis/emergency situations according to policy and procedure; maintains professional composure. 7. Demonstrates effective assessment of the ECLS circuit. 8. Performs, manages, and troubleshoots anticoagulation per institutional protocol. 9. Demonstrates proper blood sampling techniques from the ECLS circuit. 10. Documents appropriately on all ECMO records including OnCloud EMR. 11. Demonstrates administration of all blood products into the ECLS circuit 12. Manages laboratory results and perform appropriate interventions as related by ECLS therapy. 13. Assesses clinical status of the patient, including vital signs and discuss possible intervention. 14. Provides feedback for improved patient outcomes to other care providers 15. Assimilates information and then provide documentation of the interventions that provide the chosen integrated plan of care. 16. Anticipates and communicates patient needs that will require intervention by other members of the care team. 17. Anticipates learning needs for patients/families/ and staff. 18. Assists others in defining learning outcomes and appropriate interventions. 19. Uses innovation in individualizing patient/family teaching to the individual patient/family needs. 20. Participates during patient management discussions and suggest clinical management option during discussions. 21. Maintains qualification licensure as per those licensure requirements. 22. Maintains communication within institutional and EPIC standards and policies for delivery of ECLS care. 23. Maintains competencies in current topics of ECLS thru institutional journals, Internet, and networking with care providers of similar nature. 24. Punctuality, professional respect to all other team members, and professional behavior must be maintained at all times. C. Personal demands on the ECLS Specialist include: 1. Participate in “on-call” scheduling, which is provided 24 hours a day, 7 days a week, 365 days a year. 2. Must wear a pager or cell phone during “on-call” times and be available to respond within the designated call response time of the hospital. 3. Must be in good physical condition. 4. Must be able to endure long hours, both mentally and physically 5. Physical requirements include standing for long periods of time, lifting, stooping, sitting, stretching, and other bodily demands for extended intervals. 6. Exposure to noxious gases and bodily fluids with risk of infections and diseases. 7. Remain current on present perfusion technology procedures, techniques, and literature. 8. Establish and maintain a professional demeanor. 9. Re-enforce the integrity of Epic CV Services. 10. When directed, serve in supportive capacity for all clinical accounts relative to vacation relief, sick leave, and temporary staffing. QUALIFICATIONS: A. Registered Nurse or Registered Respiratory Therapist licensed in the state of employment. B. Minimum of two (2) years intensive care or related experience. C. Satisfactory completion of an ECLS Training Course. D. Satisfactory completion of the Perfusion.com clinical assessment examination. E. A minimum of 60 hours of Clinical Pump time. F. Full understanding of circuit components utilized for the service of a particular ECLS center. G. Ability to remain calm under pressure and a mechanical inclination is preferred. Must relocate to Washington, DC, or the surrounding area IMMEDIATE SUPERVISOR: A. Director of ECLS Services B. Vice President C. Hospital Director of ECLS Services / Intensivist CREDENTIALING: If required, the ECLS Specialist will submit all necessary documentation to Epic and the hospital credentialing committee, for credentialing as a non-physician medical staff member as required. Serious inquires only please. Epic Cardiovascular Staffing Benefits: Competitive salaries Relocation reimbursement Paid vacation 401K plan with company match Incentives and bonuses for travel and additional opportunities Health insurance Dental insurance Vision insurance Life insurance w/ voluntary life option Short-term and long-term disability insurance Professional liability insurance Business Travel Accident Insurance Estimated Compensation Range $90,000-$125,000+ per year based on skills, experience and possible bonus opportunities Contact: Ben Greenfield, MPS, CCP, LP Director of Recruiting Epic Cardiovascular Staffing (formerly Perfusion.com) 2250 McGregor Blvd., Suite 3300 Fort Myers, FL 33901 (402)432-1437 employment@epiccardiovascularstaffing.com By applying for this position, you agree that any calls from Epic Staffing Group and its subsidiaries may be monitored or recorded for training and quality assurance purposes. Epic Staffing Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, housing, age, disability or genetics. We will consider all qualified applicants for employment, including those with criminal histories, in a manner consistent with the requirements of applicable federal, state, and local laws.

AJ Madison, a leading Appliance retailer is looking for a seasoned Customer Advocate to support our existing and growing clientele. The Customer Advocate will liaise cross-departmentally to provide critical, strategic support services to our sales staff throughout the lifecycle of our customer's appliance purchasing experience. Responsibilities include, and are not limited to: Support and provide immaculate service to customers in person Provide timely and accurate information to customer inquiries in a fast-paced environment Build rapport with customers and engage with them in an inviting, friendly, and professional manner Process customer orders and changes, according to corresponding policies and procedures Complete precise data entry Escalate unresolved issues in a timely manner, following policies and procedures Research required information using all available resources to satisfy customer inquiries Maintain a dynamic knowledge of all company procedures and policies Qualifications: A minimum of 4 years' experience working in a customer service role Superb communication skills, written and verbal Must have excellent email demeanor, exuding confidence with a clear, inviting, and professional tone Excellent computer skills and comfort in navigating multiple systems, proficiency in Microsoft Office Excellent time management skills Must be able to prioritize tasks efficiently with minimum direction Detail and customer service centric

This role is responsible for installation, configuration, monitoring, documentation and troubleshooting of all desktop computers and mobile devices. This includes workstations, monitors, printers, and other peripheral equipment. The role also provides software and application support, incident response and tracking, assets deployments and asset inventory. Job Profile Tasks/Responsibilities: •Perform daily monitoring of the Helpdesk Ticketing System to ensure all requests are being responded to within the assigned SLA. •Provide support per requests, investigate, and troubleshoot issues. • Provide Tier 1 & 2 technical support for system users. •Manage the Active Directory/Office 365 by creating, changing, and deleting user accounts per request. • Repair and recover from hardware or software failures. Coordinate and communicate with impacted constituencies. • Collaborate with Desktop Engineering team to perform system and software testing procedures. • You will update assigned tickets and continuously coordinate necessary work. • Advise management of potential risks that may have an impact on the IT environment. • Assist in the management of Service Desk resources for optimal performance. • Maintain professional demeanor and behavior at all times in all forms of communication. • Perform other duties as assigned by manager. Job Profile Minimum Qualifications: • High School diploma required, with five years of relevant experience • Five years of experience providing IT support in a Windows environment. • Two years of experience with Mac • Experience researching PC and software issues and products. •Hands-on experience working with all types of hardware including laptops, desktops, and printers

Excellent opportunity to support our client as an IT Asset Specialist. This is currently a 6-month contract and is onsite in College Park, MD (There is a chance for extension based on performance and budget). About the Role The Senior Hardware and Software IT Asset Specialist is responsible for the proactive management of all hardware and software assets across the organization. This role oversees the planning, monitoring, and documentation of technology assets, ensuring full compliance with vendor licensing agreements and contractual obligations. The specialist will support the development of procurement strategies that optimize technology spend and improve lifecycle value. Additionally, this position is accountable for designing, implementing, and enhancing procedures for tracking company assets, ensuring accuracy, quality control, and effective governance throughout the asset lifecycle. Responsibilities Proactive management of all hardware and software assets. Planning, monitoring, and documentation of technology assets. Ensuring compliance with vendor licensing agreements and contractual obligations. Supporting the development of procurement strategies. Designing, implementing, and enhancing procedures for tracking company assets. Ensuring accuracy, quality control, and effective governance throughout the asset lifecycle. Qualifications 3+ years of IT Asset Management experience required. 4-year college degree. Required Skills Strong knowledge of asset management processes and procedures. Excellent inventory and cost-management skills. Experience with various licensing models and a solid understanding of hardware contracts. Proven conceptual, problem-solving, and analytical skills, with the ability to provide sound technical advice to customers, managers, and technical staff. Excellent communication and interpersonal skills. Strong attention to detail, organizational skills, and the ability to follow established processes. ITAM-specific capabilities such as software license management and hardware lifecycle governance.

IT Specialist (IT Department Support) Duration: Full-time Clearance: Active TS/SCI Shift: Start at 7 or 8am, M-F Experience Level: 4-6 Years total Certifications: Sec+ Required Degree: Preferred, not required What we are looking for in a candidate (outside of the above): Either Windows or Linux knowledge (both would be preferred) A solid base of networking (not expecting them to be a seasoned engineer) Ideally has troubleshot, installed, and configured some network switches/routers/firewalls Break/Fix on hardware (PCs, Laptops, peripherals, printers, etc.) Active Directory and Exchange administration (again, not expert-level here) Candidates must hold an active TS/SCI clearance. The candidate must have at least 3-5 years of professional experience. As a member of the Corporate IT team, the primary responsibility of the IT specialist will be to maintain, upgrade, and provide support for Windows and Linux operating systems in an Active Directory network environment. The candidate needs to be able diagnose and resolve issues and problems in a timely manner. Responsibilities also include overall system support including printers, monitors and associated peripherals. Qualifications and Skills Strong proficiency with: PC HW, Laptops, peripherals, and printers Active Directory administration Exchange Administration Network switches and Firewalls Linux Administration Knowledge of network architectures, protocols, and services (file sharing, domain services, web services, VMWare, RSA multifactor) Experience building, securing, maintaining, and troubleshooting computer operating systems and applications (Windows 11, Windows Server, Rocky Linux, Redhat Linux) Knowledge of NIST and CMMC requirements Strong work ethic, self-starter, work well independently as well as in a team environment Ability to interface with end-users, good communication skills DOD 8570 Certification is required.

Assignment Type: Direct Hire Pay: $70,000 - $75,000 annually Schedule: Monday-Friday, 8:00am-5:00pm (flexible 8:30am start). Hybrid schedule: In-office on Tuesdays + two additional days of choice. Note: During open enrollment (October), onsite Monday-Friday. Benefits: Eligible for medical, dental, vision, and 401(k). About Our Client Our client is a long-standing, community-focused organization with decades of success and a strong, supportive workplace culture. They are seeking a Leave of Absence Specialist to join their HR team and support the administration of leave programs and broader benefits initiatives. Job Description The Leave of Absence Specialist will play a key role in administering and supporting employee leave and benefits programs. Working closely with the Benefits Manager, this position will focus on managing FMLA, ADA, disability, and related leave programs while also assisting with health, welfare, and retirement plans. The ideal candidate has hands-on leave administration experience as part of a broader benefits function. Key Responsibilities Administer leave programs including FMLA, ADA, STD, and LTD, ensuring timely communication and compliance. Support enrollment and administration for health, dental, vision, life, disability, and 401(k) programs. Coordinate return-to-work processes and provide guidance to employees and managers on leave-related matters. Act as a liaison between employees, HR, managers, insurance carriers, and payroll regarding leave and benefits issues. Maintain accurate benefits and leave data within the HRIS (UKG preferred) and generate reports as needed. Assist with annual open enrollment, new hire onboarding, and life event changes. Partner with leadership on process improvements, compliance initiatives, and benefits program enhancements. Oversee benefit invoice reconciliation and coordinate vendor calls. Provide training, resources, and support to employees regarding leave and benefits programs. Ensure compliance with federal, state, and local regulations (FMLA, ADA, ERISA, etc.). Support broader HR projects as needed. Qualifications Bachelor's degree in Human Resources Management or related field required. Minimum 2 years of direct benefits/leave administration experience (not solely as part of a generalist role). Strong understanding of FMLA, ADA, STD/LTD, open enrollment, and general benefit operations. Proficiency in Microsoft Excel (V-Lookups, Pivot Tables, imports/exports). Experience with HRIS systems (UKG preferred). Strong communication, attention to detail, and organizational skills. Ability to maintain confidentiality in a fast-paced environment. U.S. citizenship required. Additional Details Dress code: Business casual All equipment provided Offer contingent on complete background check (criminal, credit, education, employment, SSN trace) Perks Flexible hybrid work schedule Small, collaborative HR team Stable role with long-term growth potential

Frank Darling is an online female-founded fine jewelry brand making custom engagement rings, wedding bands, and fine jewelry more accessible than ever before. We've been featured in Vogue, InStyle, WSJ, Bloomberg, Forbes, Brides, Glossy, and a number of other publications for our design, sustainability, and modern take on the bridal category. We have an immediate, on-site opening for Sales Support in our Washington, DC Studio. The ideal candidate is a design-savvy, detail-oriented diamond jewelry professional with strong interpersonal skills that thrives in a fast-paced, hands-on environment. Key Duties and Responsibilities: Customer Facing: Facilitate pick-ups and drop-offs Field walk-ins if no sales designer is available Opening and answering door Greeting customers Offering beverage and seating customers Contacting late-appointments Rescheduling appointments Fielding phone calls Showroom Organization Manage packaging supplies, office supplies, and snacks Manage showroom music Manage the local inbox on chat platform Keep showroom clean and organized Creating repair/resize/remake job envelopes Creating envelopes for selected stones after appointments Operations Open and set up studio each morning Handle all inbound and outbound diamond shipments Manage long term memo inventory Manage sample jewelry inventory Printing and bag assembly Main liaison for Gemology Team team for shipments Pick up and drop off packages from Fedex as needed Liaison with Client Care Team regarding last minute pick ups / last minute ships Partnering with Manager to handle any extraneous tasks Communicate with building manager to resolve issues Requirements and Experience: Strong knowledge of fine jewelry styles and trends A keen eye for detail and a high level of empathy and professionalism Ability to work proactively and think creatively to solve problems as they arise Solid organizational skills Ability to multitask and juggle many client requests at once 1 or more years of jewelry experience preferred Extremely detail oriented Ability to read diamond laser inscriptions using jeweler's loupe Excellent communication skills Technologically adept Able to lift up to 15 pounds ~ when required Job Details: Full time on site role located in Washington, DC Office hours are 9AM to 5PM Available schedules: Monday - Friday Benefits Equity Compensation. Every Frank Darling team member receives a stock option package to share in the upside of the company's success. Insurance. Medical, dental, and vision insurance kicks in on the first day of your 2nd month! 401k. Optional 401k program. Paid Time Off. A flexible, unlimited paid time off policy enables motivated goal oriented team members to recharge Pre-Tax Commuter Benefits. Employee Discounts. A generous discount program for you, your friends, and your family to make it easy to wear and gift Frank Darling.