The Technical Support Analyst provides technical assistance and support to end-users (hospital employees and patient families) for hardware, software, and network-related issues. This role is critical for maintaining the smooth operation of technology systems and ensuring timely resolution of technical problems. The ideal candidate has strong problem-solving skills, excellent communication abilities, and a customer-focused approach. This position is ideal for individuals passionate about technology and customer support, eager to grow their skills in a dynamic and collaborative environment.
Reports To: This position reports to the VP of Customer Experience.
Location and Hours:
This is a full-time position (40 hours/week, Monday-Friday 1 pm - 10 pm CT) located in Little Rock, AR.
This position requires being a part of the 24/7, 365-day, after-hours coverage rotation with other members of the IT support team. Currently rotation is 1 week at a time, frequency of rotation dependent on Company needs.
Key Responsibilities:
Respond to technical support requests via phone, email, and ticketing system in a timely manner which is dictated by internal metrics.
Diagnose and troubleshoot hardware, software, and network issues across various platforms.
Install, configure, and update computer systems, applications, and peripherals.
Provide training and guidance to end-users on software applications and best practices.
Escalate complex technical issues to higher-level support teams as necessary.
Document and track support requests, resolutions, and procedures in the ticketing system.
Collaborate with the IT team to improve system performance and reliability.
Assist in maintaining camera hardware inventory, ensuring all assets are properly repaired, tracked and updated.
Stay updated on emerging technologies and industry trends to provide effective solutions.
Contribute to knowledge base articles and self-help documentation for end-users.
Qualifications:
Education: Associate or bachelor's degree in information technology, computer science, or a related field preferred (or equivalent experience)
Experience: 1-3 years of technical and/or customer support or IT help desk experience preferred.
Technical Skills: Proficiency in troubleshooting operating systems (Windows, mac OS), Microsoft Office Suite, remote desktop tools, and networking concepts (TCP/IP, DNS, VPN). Proficiency in ticketing systems and remote support tools. Experience with Salesforce is also preferred.
Certifications: CompTIA A+, ITIL Foundation, or similar certifications are a plus.
Soft Skills: Excellent communication, problem-solving, and customer service skills.
Other Requirements: Ability to prioritize tasks, work independently, and handle multiple issues simultaneously.
Why Join AngelEye Health? AngelEye Health is dedicated to improving the patient experience through innovative healthcare technology. We foster a collaborative environment where every team member plays a vital role in enhancing our services and client relationships. If you're ready to contribute to cutting-edge projects, lead impactful initiatives, and grow your career, we want to hear from you! Apply now and be part of our mission to transform the NICU experience.
AngelEye Health, Inc. offers you:
A growth-oriented team environment where your strengths are highly valued
Opportunities to expand your technical skills and knowledge with on-the-job learning/training opportunities
Benefits package (info provided separately)
Company Mission Statement: Equipping care teams and empowering families of neonatal and pediatric patients to improve outcomes.
Values and Core Beliefs:
Patients and their families first; Hospital Partners a close second; Our Team and their families make it all happen.
Curiously innovate; Failure isn't fatal, and success isn't final.
Execute the basics at a PhD level.
Create and Maintain a Sense of Urgency!
Effective communication is key!
Transparency and Honesty in everything we do.
$32k-52k yearly est. 4d ago
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Merchandise Specialist
Insight Global
Specialist job in Bentonville, AR
Title: Senior Analyst, Assortment Activation
Contract Length: 6 month + (Continuous Contract)
Rate: 25-28/hour
About the Role
As a Senior Analyst, Assortment Activation, you will be responsible for activating modular and assortment strategies that ensure merchandising plans are implemented accurately and efficiently across stores. This role is ideal for someone who thrives in operational execution, cross-functional collaboration, and process improvement.
What You'll Do
· Modular Activation: Activate assortment and modular plans across categories, ensuring alignment with merchandising objectives.
· Cross-Functional Coordination: Partner with merchants, supply chain, and operations teams to ensure smooth implementation.
· Process Optimization: Recommend system and process improvements to enhance modular accuracy and efficiency.
· Training & Communication: Support development of training materials and communication plans for associates and stakeholders.
· Performance Monitoring: Track execution metrics and resolve issues promptly to maintain compliance and quality.
· Strategic Insights: Provide recommendations to merchants and leadership based on customer trends, category performance, and market data.
What You'll Bring
· Education: Bachelor's degree in Business, Merchandising, Supply Chain, or related field.
· Experience: 1+ years in merchandising, modular planning, retail operations or similiar.
· Technical Skills: Proficiency in Excel and familiarity with merchandising (or related) systems.
· Soft Skills: Strong organizational, communication, and stakeholder management skills.
Preferred Qualifications
· Experience with modular planning tools such as ProSpace or Profloor and systems.
· Knowledge of assortment activation processes and store-level execution.
· Experience in retail analytics or assortment planning.
$23k-32k yearly est. 1d ago
Help Desk Technician
Perfectvision 3.5
Specialist job in Little Rock, AR
In this role, you will provide maintenance of the computer desktop environment by analyzing requirements, resolving problems, installing hardware and software solutions, and supporting the internal IT Helpdesk. You will be responsible for administration and internal support of the Company's PCs, printers, phones and
related equipment. At this time there are approximately 300 computers supported by Help Desk. This includes local users, remote location users and field support (off-site) users. Tasks include end user support, license tracking, and performing PC maintenance, upgrades and configurations.
ESSENTIAL FUNCTIONS
Reasonable Accommodations Statement
To perform this job successfully, an individual must be able to perform each essential function and basic duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions and basic duties.
ESSENTIAL FUNCTIONS STATEMENT(S)
Set up new computers or laptops with the appropriate software, hardware and network connectivity. This includes both fixed-location machines and laptops with either modem connections, hardwire networking or wireless networking.
Set up new users with their logins and file access permissions as dictated by their job description. Be able to explain the appropriate business use of the various software implemented at PerfectVision.
Physically move or install new or used workstations at the new employee location or obtain and issue portable (laptop) equipment for the user as needed or required by the job position
Assist in moving users from one physical location to another physical location on a continuing basis. All computer, phone, and peripheral equipment must be relocated as specified by “Move Request” forms.
Setup desk phones as needed.
Maintain awareness of workstation and printer maintenance needs. Assist in determining hardware upgrades or software updates as the environment dictates.
Maintain documentation concerning computers and peripherals as well as phone equipment. Records must be kept in a timely and accurate fashion; this is a critical demand of the job.
Maintain user electronic files, organize and assist users in file maintenance. Manage file space to maximize the available storage space and effective use of hardware.
Install and updated computer software as needed. Document the use and assignment of software licenses, insure appropriate usage. Maintain a constant vigil on company equipment to insure inappropriate software is not used or loaded.
Provide helpdesk support and resolve problems to the end user's satisfaction.
Monitor and respond quickly and effectively to requests received
through the IT helpdesk.
Monitor Service Desk for tickets assigned to the queue and process
first-in first-out based on priority.
Utilize and maintain the helpdesk tracking software.
Provides computer orientation to new and existing company staff.
Walk customer through new user orientation.
Maintain inventory of all equipment, software and software licenses.
Report issues to the Service Desk for escalation.
Manage PC set up and deployment for new employees using standard hardware, images, company issued phone equipment and software.
Assign users and computer to proper groups in Active Directory.
Maintain confidentiality with regard to the information being processed, stored or accessed by the end-users on the network.
Perform timely workstation hardware and software upgrades as required.
Perform other duties as assigned by management.
Regular and prompt attendance at work is a primary function and requirement of this position.
Competency Statement(s)
Accountability - Acceptance of responsibility resulting in anticipation / prevention and problem-solving, which includes identifying problems and issues of varying complexities and finding effective solutions within few guidelines, inside and outside one's job, department or organization
Active Listening - Actively attend to, convey, and understand the comments and questions of others
Analytical Skills - Use thinking and reasoning to solve a problem
Autonomy - Work independently with minimal supervision
Business Acumen - Grasp and understand business concepts and issues
Communication - Actively attend to, convey, and understand the comments and questions of others; shaping and expressing ideas and information with others using the spoken word, as well as expressing ideas and opinions clearly in properly structured, well organized and grammatically correct reports or documents, utilizing language and terminology that is understandable for the reader
Computer Literacy - Effective and efficient use of computers in the working environment
Customer Focus - Knowing the internal and external customers' business needs and acting accordingly; anticipating customer needs; giving high priority to service and customer satisfaction
Data Gathering and Analysis - Collecting, consolidating and correctly using relevant information; recognizing important information. Tracing possible causes of problems; searching for radical data/solutions
Detail Oriented - Pay attention to the minute details of a project or task
Ethical / Integrity - Demonstrate conduct conforming to a set of values and accepted standards; be truthful and be seen as credible in the workplace
Initiative - Spotting opportunities within your own circle of influence, anticipating on threats and acting on them; self-starting rather than waiting passively until the situation demands action
Interpersonal - Get along well with a variety of personalities and individuals; showing consideration for and maintaining good relations with others; acting calmly under stress and strain, and not being hasty or impetuous
Organized - Being organized or following a systematic method of performing a task
Persuasiveness - To present an idea or plan in a way that encourages others to adopt a certain stand
Problem Solving- Identify problems and issues of varying complexities and find effective solutions within few guidelines
Reliability - The trait of being dependable and trustworthy, which includes being at work during your scheduled times, arriving on-time and ready to perform job functions, and demonstrating accuracy with regards to assigned tasks
Safety and Security - Supports and complies with safety and security requirements
Sociability and Networking - Socializing effortlessly with other people at ease when approaching others or on social occasions and building relationships
Systems Analysis - Determine how a system should work and how changes in conditions, operations, and the environment will affect outcomes
Tactful - Show consideration for and maintain good relations with others
Teamwork - Working as a productive member of a cohesive group toward a common goal and contributing to team development and effective team dynamics
Technical Aptitude - Comprehend complex technical topics and specialized information
Time Management - Utilize the available time to organize, follow a systematic method of performing a task and complete work within given deadlines
EDUCATION
High School Graduate or General Education Degree (GED) required
Degree in related field or equivalent applicable work experience
EXPERIENCE
Two to four years of relevant technical experience
Two to four years of customer service training and / or experience are beneficial
Related experience and training in troubleshooting and providing help desk support
Experience communicating technical information to nontechnical personnel
COMPUTER SKILLS
Proficient in performing internal computer maintenance and software troubleshooting
Working experience using Windows 2007 and Windows 10
Working experience using Microsoft Office Suite
Working knowledge and ability to setup all aspects of a computer and workstation
Working knowledge of help desk software, databases and remote access control
Working knowledge of printers
Working knowledge of smart phones
Perform internal computer maintenance
Ability to discuss and solve computer problems via phone
CERTIFICATES AND LICENSES
None
OTHER REQUIREMENTS
Physically able to a climb ladder, work in elevated areas and confined spaces
Physically able to lift and carry computer monitors, workstations, and printers
Must be able to prioritize multiple jobs in an organized manner
Must have reliable daily transportation for local travel
Must be willing to fly to remote business locations as needed
Primary language used to perform this job is English
$31k-56k yearly est. 5d ago
Fireproofing Application Specialist
PPG 4.4
Specialist job in Springdale, AR
PPG Industries
Pittsburgh Pennsylvania
Join PPG's elite Passive Fire Protection (PFP) Application Specialist team-the critical bridge between R&D innovation and real-world performance. As our “first customer,” you will rigorously test pre-production PFP coatings like PPG PITT-CHAR NX and STEELGUARD , push them to their limits in high-temp ovens, and deliver precise feedback to refine life-saving formulations. You will then lead global third-party certification, ensuring flawless execution of fire-test protocols. This hands-on, high-impact role demands PFP mastery, meticulous documentation, a strong customer-facing attitude, and proven interpersonal skills to build trusted relationships with R&D, production, third-party institutes, and external stakeholders worldwide.
Key Responsibilities
Bridge R&D and Reality: Receive first-batch PFP materials; design and execute exhaustive application trials (spray, trowel, curing) to stress-test char expansion, adhesion, and fire resistance. Document failure points and collaborate with R&D for rapid adjustments.
Third-Party Fire Testing Leadership: Coordinate with global institutes (England, Saudi Arabia, Peru, etc.) to align UL 1709, EN 13381, ISO 834 fire-test protocols, deadlines, and deliverables. Supply exhaustive documentation-never “too much information”-to secure PFP certifications.
Deadline-Driven Execution: Own immovable fire-testing milestones. Witness production runs, oversee in-house PFP spray-outs in high-temp furnaces, and ensure every detail is captured for regulatory records.
Hands-On PFP Application (25% of role): Perform daily PFP spray-outs and intumescent testing at PPG facilities or third-party sites while wearing full Tyvek PPE. Operate pumps, plural-component systems, and high-temp test ovens for PFP validation.
Bespoke R&D Support: Fulfill custom PFP requests, including in-house furnace testing.
Global Relationship Management: Build and maintain strong customer-facing relationships through face-to-face interactions with fire-testing institutes, production teams, and stakeholders. Conduct virtual and in-person meetings to keep PFP projects on track.
Administrative Excellence (80% when not traveling): Generate detailed PFP trial reports, CRM updates, fire-test data packages, and compliance documentation.
Qualifications
No degree .
Hands-on experience in application and testing of coatings
Proven expertise in spray/trowel systems, pumps, surface prep, and curing; comfort pushing performance to failure in high-temp ovens.
Meticulous attention to detail-capable of producing exhaustive, audit-ready fire-test documentation under tight deadlines.
Strong customer-facing attitude and experience-professional, proactive communicator who excels in face-to-face technical discussions with clients, fire engineers, certifiers, and third-party partners.
Experience coordinating with third-party testing bodies
Willingness to wear full Tyvek PPE and work with high-temp ovens and hazardous materials.
Travel Expectations
15-20% annual travel
Preferred Skills
Hands-on experience in application and fire-testing of Passive Fire Protection (PFP) coatings
Proven expertise in PFP spray/trowel systems, pumps, surface prep, and curing; comfort pushing char performance to failure in high-temp ovens.
Proven expertise in PFP spray/trowel systems, pumps, surface prep, and curing; comfort pushing char performance to failure in high-temp ovens.
Pump and plural-component spray equipment expertise for thick-film PFP.
Certification in PFP application (NACE/SSPC, FROSIO, ICorr) or fire testing standards.
Familiarity with furnace-based PFP testing, hydrocarbon fire curves, or wind blade fire protection.
Multilingual (Spanish/Portuguese a plus for South America).
About us:
Here at PPG we make it happen, and we seek candidates of the highest integrity and professionalism who share our values, with the commitment and drive to strive today to do better than yesterday - everyday.
PPG: WE PROTECT AND BEAUTIFY THE WORLD™
Through leadership in innovation, sustainability and color, PPG helps customers in industrial, transportation, consumer products, and construction markets and aftermarkets to enhance more surfaces in more ways than does any other company. To learn more, visit *********** and follow @ PPG on Twitter.
The PPG Way
Every single day at PPG:
We partner with customers to create mutual value.
We are "One PPG" to the world.
We trust our people every day, in every way.
We make it happen.
We run it like we own it.
We do better today than yesterday - everyday.
PPG provides equal opportunity to all candidates and employees. We offer an opportunity to grow and develop your career in an environment that provides a fulfilling workplace for employees, creates an environment for continuous learning, and embraces the ideas and diversity of others. All qualified applicants will receive consideration for employment without regard to sex, pregnancy, race, color, creed, religion, national origin, age, disability status, marital status, veteran status, sexual orientation, gender identity or expression. If you need assistance to complete your application due to a disability, please email ******************.
PPG values your feedback on our recruiting process. We encourage you to visit Glassdoor.com and provide feedback on the process, so that we can do better today than yesterday.
Benefits will be discussed with you by your recruiter during the hiring process.
PPG pay ranges and benefits can vary by location which allows us to compensate employees competitively in different geographic markets. PPG considers several factors in making compensation decisions including, but not limited to, skill sets, experience and training, qualifications and education, licensure and certifications, and other organizational needs. Other incentives may apply.
Our employee benefits programs are designed to support the health and well-being of our employees. Any insurance coverages and benefits will be in accordance with the terms and conditions of the applicable plans and associated governing plan documents.
$61k-86k yearly est. Auto-Apply 60d+ ago
Provider Services Account Specialist- Searcy
Unified Health Services
Specialist job in Searcy, AR
Full-time Description
Job Grade: 4
Purpose of Job:
Ensure effective and proactive communication with assigned clients.
Thoroughly and analytically review client reports to improve each client's cash collections while identifying internal process gaps.
Work cooperatively with all other UHS departments to present timely, detailed information to both internal and external customers
Work to make UHS more customer focused and to strengthen client relationships.
To generate and distribute routine and ad hoc reports to internal and external customers.
To gather information from various sources to interpret patterns and identify trends to improve business processes and affect UHS and client business decisions.
To report results and findings to the business, colleagues, and clients.
Main Duties:
Using root cause identification, analyze and prepare client reports for client meetings.
Build sustainable relationships with our client through open and interactive communication while leading client calls, proactively identifying potential issues and spearheading resolutions.
Review, prepare, and send routine and ad hoc reports accordingly and process report requests within deadlines to internal and external clients.
Serve as an analytics specialist focusing on the management of data from various sources and providing data-driven insights.
Provide internal support to departments wanting to increase efficiency, productivity, or profitability through analysis of information and data.
Recommend actions by analyzing and interpreting data and making comparative analyses.
Work cooperatively with all other UHS departments to present timely, detailed information.
Facilitate effective and proactive communication with assigned clients.
Complete special projects as assigned within designated timeframes.
Extract and compile data from a database or other secondary data sources.
Interpret data, analyze results using statistical methods and techniques.
Identify, analyze, and interpret trends or patterns in complex data sets.
Present data and conclusions in a clear and concise manner.
Work with management to prioritize business and information needs.
Performing quality checks on data used in analysis and reports and review all work to ensure accuracy.
Requirements
Qualifications:
High School diploma required, Bachelor's degree preferred.
Proficient with Microsoft Office applications with an emphasis on Excel, specifically VLOOKUP's, Pivot Tables and formulas.
Experience with project management and delegation of responsibilities.
Technical expertise regarding data models and data mining.
Knowledge, Skills and Abilities:
High School diploma required, Bachelor's degree strongly preferred.
Process focused mindset with the ability to breakdown workflows/processes in an effort to improve customer service. Proficient with Microsoft Office applications with an emphasis in Excel, specifically VLOOKUP's, Pivot Tables and formulas. Experience with Project Management and delegation of responsibilities, with a proven track record of success.
Detail oriented, with strong analytical, organizational and problem-solving skills.
Customer focused with experience handling difficult or challenging customer calls in a professional manner.
A strong desire to learn new tasks and take on additional responsibilities, while managing current workload.
Understanding of basic business principles and processes.
Strong analytical skills with the ability to collect, organize, analyze, and disseminate significant amounts of information with attention to detail and accuracy.
Technical expertise regarding data models and data mining.
Strong knowledge of and experience with reporting packages and database querying.
Strong verbal and written communication skills.
Demonstrates a strong work ethic by managing time effectively and completing all tasks as assigned.
Maintains a commitment to quality, attention to detail, and follow through in the face of potential time constraints or deadlines.
$26k-37k yearly est. 11d ago
Client Success Renewals Specialist
Norstella
Specialist job in Little Rock, AR
Norstella is a premier and critical global life sciences data and AI solutions provider dedicated to improving patient access to life-saving therapies. Norstella supports pharmaceutical and biotech companies across the full drug development lifecycle - from pipeline to patient. Our mission is simple: to help our clients bring therapies to market faster and more efficiently, ultimately impacting patient lives.
Norstella unites market-leading brands - Citeline, Evaluate, MMIT, Panalgo, Skipta and The Dedham Group and delivers must-have answers and insights, leveraging AI, for critical strategic, clinical, and commercial decision-making. We help our clients:
+ Accelerate the drug development cycle
+ Assess competition and bring the right drugs to market
+ Make data driven commercial and financial decisions
+ Match and recruit patients for clinical trials
+ Identify and address barriers to therapies
Norstella serves most pharmaceutical and biotech companies around the world, along with regulators like the FDA, and payers. By providing critical proprietary data supporting AI-driven workflows, Norstella helps clients make decisions faster and with greater confidence. Norstella's investments in AI are transforming how data is consumed and decisions are made, disrupting inefficient legacy workflows and helping the industry become more efficient, innovative, and responsive to patient needs.
**The Role:**
The Client Success Renewals Specialist works in collaboration with the Client Success Operations Manager and Client Success team members in the overall responsibility for MMIT client contract onboarding, adoption, and renewals with the aim of client retention. The CSR will support the Client Success team in key client success initiatives and tactics essential for clients to realize deep value from an ongoing MMIT partnership. The CSR will leverage their product and contractual knowledge, attention to detail, and highly responsive mindset to deliver on key initiatives aimed at supporting MMIT's clients.
**Responsibilities:**
Renewals Management
- Manage Digital Segment client contract renewals occurring on a yearly or multi year basis
- Responsible to contract terms review/changes, documentation in Salesforce, partnering with client team, and client communication surrounding the renewal through signature
- Partner with and assist Client Success Managers with segment specific contract renewals throughout the renewal cycle
- Document and report to leadership renewal progress throughout the renewal cycle
Client Support and Data Management
- Lead Digital Segment clients through onboarding and adoption of licensed solutions
- Support client with the submission, monitoring, and ensuring resolution of Customer Support and Data Verification tickets
- Escalate urgent client issues using MMIT Client Escalation Pathway
- Collaborate with internal partners to address client questions required for completion of requests
- Prepare standard data extracts from MMIT applications as needed
- Collaborate with Sales Operations to maintain CS dashboards and reports
- Effective collaboration with internal and external stakeholders
Account Planning & Strategy Support
- Generate and summarize client data to support internal account health and planning discussions
- Create client facing engagement reports (utilization metrics, engagement summary, etc.)
- Prepare engagement summary metrics for client meeting and Executive Business Reviews
General Client Success Support
- Collaborate with CSM to prepare content for client deliverables and presentations aligning with the client business portfolio and goal alignment (kick-off meetings, partnership reviews, training presentations, etc.)
- Fill in for CSM on client support inquiries or projects as needed (CSM back-up for out of office, travel, conflict, etc.)
- Review client facing deliverables and configuration settings to ensure alignment with client needs
- Regularly review and maintain client user lists and access to MMIT solutions
- Coordinate maintenance of client application settings and prepare communication to update client (i.e. add or remove drugs from client market baskets)
- Partner with CSM through weekly touchpoints reviewing key account metrics and deliverables
- Provide insight to operational efficiency and process improvements aligned with enhancements to overall process and the customer experience
**Qualifications:**
- 1-3+ years experience in life sciences
- 2-4 years experience in customer support or client management
- Previous experience reviewing legal documents/contracts
- Ability to work independently and drive projects from start to finish in a fast paced environment
- Highly collaborative, team oriented, and comfortable leading cross-functional projects
- Excellent writing and communication skills for both internal and external audiences
- Passion for continual learning and highly motivated
- Strong empathy for customers AND passion for retention and growth
- Analytical and process-oriented mindset
- Highly detailed oriented
- Demonstrated desire for continuous learning and improvement
**Our Guiding Principles for success at Norstella:**
01: Bold, Passionate, and Mission-First
02: Integrity, Truth, and Reality
03: Kindness, Empathy, and Grace
04: Resilience, Mettle, and Perseverance
05: Humility, Gratitude, and Learning
**Benefits:**
- Medical and Prescription Drug Benefits
- Health Savings Accounts (HSA) or Flexible Spending Accounts (FSA)
- Dental & Vision Benefits
- Basic Life and AD&D Benefits
- 401k Retirement Plan with Company Match
- Company Paid Short & Long-Term Disability
- Paid Parental Leave
- Paid Time Off & Company Holidays
_The expected base salary for this position ranges from $70,000 to $90,000. It is not typical for offers to be made at or near the top of the range. Salary offers are based on a wide range of factors including relevant skills, training, experience, education, and, where applicable, licensure or certifications obtained. Market and organizational factors are also considered._
_Norstella is an equal opportunity employer. All job applicants will receive equal treatment regardless of race, creed, color, religion, alienage or national origin, ancestry, citizenship status, age, physical or mental disability or handicap, medical condition, sex (including pregnancy and pregnancy-related conditions), marital or domestic partner status, military or veteran status, gender, gender identity or expression, sexual orientation, genetic information, reproductive health decision making, or any other protected characteristic as established by federal, state, or local law._
_Sometimes the best opportunities are hidden by self-doubt. We disqualify ourselves before we have the opportunity to be considered. Regardless of where you came from, how you identify, or the path that led you here- you are welcome. If you read this job description and feel passion and excitement, we're just as excited about you._
_All legitimate roles with Norstella will be posted on Norstella's job board which is located at norstella.com/careers. If a role is not posted on this job board, a candidate should assume the role is not a legitimate role with Norstella. Norstella is not responsible for an application that may be submitted by or through a third-party and candidates should proceed with extreme caution if a third-party approaches them about an open role with Norstella. Norstella will never ask for anything of value or any type of payment during or as part of any recruitment, interview, or pre-hire onboarding process. If you are aware of or have reason to believe a job posting purportedly for a role with Norstella is fraudulent or otherwise not authorized by Norstella, please contact the Company using the following email address:_ _[email protected]_ _._
Norstella is an equal opportunity employer. All job applicants will receive equal treatment regardless of race, creed, color, religion, alienage or national origin, ancestry, citizenship status, age, physical or mental disability or handicap, medical condition, sex (including pregnancy and pregnancy-related conditions), marital or domestic partner status, military or veteran status, gender, gender identity or expression, sexual orientation, genetic information, reproductive health decision making, or any other protected characteristic as established by federal, state, or local law.
$26k-44k yearly est. 21d ago
CLAIMS REVIEW SPECIALIST
State of Arkansas
Specialist job in Little Rock, AR
22112145 County: Pulaski Anticipated Starting Salary: $39,170 DMS The Department of Human Services is a place for people passionate about serving others and changing lives for the better. We care for Arkansans of all ages and ensure places like child care centers and nursing homes are safe. We are the safety net for the most vulnerable Arkansans. Whether you answer the phones, take applications, protect children, or help care for residents or patients at one of our facilities, you make a difference by working at DHS. Plus, working for the State has great perks, including a pension, maternity leave, paid state holidays, and much more. At DHS, we take care of our employees so you can help care for others.
Position Information
Job Series: Program Operations - Claims Review
Classification: Claims Review Specialist
Class Code: PCR02P
Pay Grade: SGS03
Salary Range: $39,171 - $57,973
Job Summary
The Claims Review Specialist plays a critical role in supporting the insurance claims process by reviewing and evaluating claims for accuracy, completeness, and compliance with pre-determined agency policies and regulatory standards. This classification involves verifying claim documentation, investigating discrepancies, and ensuring the timely and efficient resolution of claims.
Primary Responsibilities
Assess insurance claims to ensure all required information is accurate and complete. Verify claim documentation against policy terms and conditions. Identify missing or inconsistent information and coordinate with the appropriate personnel to resolve issues. Document findings and actions taken for each claim in an organized manner. Communicate claim outcomes and provide necessary explanations to policyholders or internal personnel. Support fraud detection and prevention efforts by reporting unusual patterns or inconsistencies. Stay informed on agency policies, industry practices, and relevant regulations. Collaborate with senior team members and managers to improve claims processing workflows.
Knowledge and Skills
Strong analytical and problem-solving skills, attention to detail, good written and verbal communication. Willingness to learn and adapt to new tools, technologies, and processes. Experience with using standard office software (e.g., Microsoft Excel, Word). A proactive and team-oriented approach to work. Familiarity with department related programs.
Minimum Qualifications
High school diploma or GED.
Two years of experience in clerical or administrative functions.
Satisfaction of the minimum qualifications, including years of experience and service, does not entitle employees to automatic progression within the job series. Promotion to the next classification level is at the discretion of the department and the Office of Personnel Management, taking into consideration the employee's demonstrated skills, competencies, performance, workload responsibilities, and organizational needs.
Licensure/Certifications
N/A OTHER JOB RELATED EDUCATION AND/OR EXPERIENCE MAY BE SUBSTITUTED FOR ALL OR PART OF THESE BASIC REQUIREMENTS, EXCEPT FOR CERTIFICATION OR LICENSURE REQUIREMENTS, UPON APPROVAL OF THE QUALIFICATIONS REVIEW COMMITTEE.
The State of Arkansas is committed to providing equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, pregnancy, age, disability, citizenship, national origin, genetic information, military or veteran status, or any other status or characteristic protected by law.
Nearest Major Market: Little Rock
$39.2k-58k yearly 5d ago
Business Specialist with Healthcare Background
Ward Region-Modern Woodmen of America
Specialist job in Jonesboro, AR
Job DescriptionBenefits:
401(k)
401(k) matching
Company parties
Dental insurance
Flexible schedule
Health insurance
Opportunity for advancement
Training & development
Vision insurance
Transition Your Healthcare Expertise into Financial Services with the Ward Region - Modern Woodmen of America!
Leverage Your Healthcare Background for a Rewarding Career:
Build Direct Client Relationships: Professionals from healthcarewhether it's pharma, medical sales, or clinical rolesare drawn to financial services because it allows them to work directly with clients, offering personalized advice rather than working through intermediaries.
Make a Meaningful Impact: Use your knowledge and experience in healthcare to guide clients through critical life stages. Whether its helping individuals plan for medical expenses, retirement, or higher education, your insights can help clients secure their financial futures and improve their lives.
Unlimited Growth Potential: As healthcare professionals understand the complexities of lifes important decisions, they know that each life stage brings new financial planning needs. Your ambition, dedication, and expertise will determine how far you can go in this fulfilling career.
A Rewarding Career Path: Transition to a career where you can build long-term relationships, create meaningful outcomes for your clients, and make a lasting impact, all while using your healthcare expertise to navigate the financial landscape.
About Modern Woodmen of America:
Founded in 1883 by Joseph Cullen Root, Modern Woodmen of America is the nation's third-largest fraternal benefit society in terms of assets. The organization is rooted in the concept of fraternalism, combining business with giving back to the community. With over 700,000 members, Modern Woodmen is dedicated to providing financial security, promoting quality family life, and making a positive impact in local communities.
Meet Our Leaders:
Matthew Ward is the Regional Director of the Ward Region, and began his career with Modern Woodmen as an intern in 2009. After graduating in 2010, he became a financial representative and has grown within the organization ever since. Raised on a family farm and having run a lawn care business in college, Matt brings a strong work ethic and hands-on experience to leadership. Outside of work, his life centers around faith, family, and the outdoors. He especially enjoys hunting, fishing, and coaching sports with his 8-year-old son.
Mason Laws joined Modern Woodmen as a Financial Representative in November 2024. Before that, he worked as a Financial Analyst at Rabo AgriFinance, where he underwrote loans for farmland and equipment. Mason is passionate about the outdoors and stays active through hunting, fishing, hiking, kayaking, and golfing. His favorite type of hunting is duck hunting, though he also enjoys deer season. When hes not outside, hes spending time with friends and family.
Annette Miller has been a dedicated team member at Modern Woodmen for 27 years. She originally studied nursing and worked in home health care for eight years before transitioning to financial services. Annette is deeply committed to community service, volunteering with the Huntingtons Disease Team Walk of Hope and the Women 2 Women ministry at St. Joseph. She values time with her family and friends and finds purpose in serving others.
Allen Edwards joined MWA in 2022 after a career as a police officer, where he developed a strong passion for helping others. He is actively involved in his community and enjoys spending time with family and friends. He and his wife Aly love being outdoors, especially at the lake, and attending social events together. Allen finds fulfillment in building relationships and making a positive impact both personally and professionally.
Phillip Andrews joined Modern Woodmen in June 2021, bringing a unique background in both finance and ministry. Before transitioning to financial services, he worked as a Finance Manager at a Harley-Davidson dealership and spent over 15 years in ministry. Phillip is passionate about helping others and strengthening his community. Outside of work, he enjoys bowhunting, spending time with his wife and daughters, and living out his faith through service and purpose-driven work.
Role Responsibilities:
Member Consultation: Meet with client members to assess their insurance needs and recommend appropriate coverage.
Customer Service: Provide exceptional customer service, addressing client inquiries and resolving issues promptly.
Networking: Build and maintain a network of client members through referrals, networking events, and community engagement.
Training and Development: Participate in ongoing training and professional development to stay current with industry changes and enhance sales skills.
Benefits:
Competitive compensation range
Opportunity for personal and professional growth
Fraternal programs and activities to enhance quality family life
Involvement in local volunteer projects and community impact
Supportive and open communication culture
Target Achievement: Meet or exceed business development goals
Qualifications:
Team-Oriented
Enthusiastic
Positive attitude
Self-Starter
Community-Focused
Coachable
Athletic background (bonus)
Military background (bonus)
Goal-Driven
Willingness to obtain state insurance license
Willingness to perform a background check
College degree (preferred, not required)
Next Steps:
If you are an individual with a strong community connection, exceptional interview skills, and a passion for making a positive impact, we invite you to join Modern Woodmen of America as our next top Financial Professional. Help us ease financial burdens for families and contribute to the growth and success of the region.
Flexible work from home options available.
$46k-82k yearly est. 21d ago
E-Banking Fraud and Dispute Specialist
Encore Bank 4.3
Specialist job in Little Rock, AR
Primarily responsible for reviewing and researching E-banking transaction activity (wires, ACH and external transfers) to determine if the transactions are fraudulent, including contacting clients for confirmation of transactions. Responsible for investigating and processing Regulation E , ACH and check disputes within required regulatory timeframes. Responsible for check fraud review and decisioning. Responsible for assisting E-Banking Fraud Lead with other duties as necessary and listed below.
Primary Responsibilities:
The duties listed below are some of the duties that may be assigned and may not include all responsibilities that the person in this role may be asked to perform. Incumbent may be required to perform other related duties as assigned.
•Provides prompt, professional, and courteous operational support to Retail branches, internal departments, and external customers by answering questions, researching information, and providing solutions associated with all digital banking products and services.
•Responsible for investigating and processing bank disputes including debit card (fraud and non-fraud), ACH, and check fraud by evaluating the complaint to determine the identification of the dispute
•Ensure the dispute representment and documentation to a payment processor is complete and without error
•Responsible for the creation and submission of dispute letters and documentation, including but not limited to provisional, final, requests to return, proof of authorizations, and warranty claims, during the dispute investigation process that are subject to bank regulations
•Review compromised debit cards to ensure they have been correctly blocked to avoid losses.
•Have good working knowledge of fraud investigations and regulations that relate to general risk management including an understanding of Reg E, UCC check return guidelines, and NACHA return guidelines.
•Availability to support and provide independent resolutions to clients/vendors during business hours, after-hours, and/or weekends, as needed.
•Monitors and reviews Commercial processes (ACH, RDC, Wire): Reports, transaction approval, file validation, etc.
•Responsible for transaction monitoring in Q2 Sentinel fraud monitoring system
•Responsible for the reviewing, processing and returning of potentially fraudulent checks
•Serves as backup to E-Banking Fraud Lead
•Maintains current knowledge of internal risk controls and loss prevention, including reporting of suspicious or unusual customer activity per Bank policy.
•Maintains current knowledge and complies with all federal and state laws and regulations and all established Bank policies and procedures, including internal audit controls related to department operations and laws as they apply to BSA/OFAC/USA Patriot Act/CIP/AML
•Participates in job specific training and other various Bank training programs, as necessary.
•Performs other duties as assigned
Supervisory Responsibilities
• None
Qualifications
Skills and Qualifications:
These specifications are general guidelines based on the minimum experience normally considered essential to the satisfactory performance of this position. The requirements listed below are representative of the knowledge, skill and/or ability required to perform the position in a satisfactory manner. Individual abilities may result in some deviation from these guidelines.
• High School Diploma or GED is required; Bachelor's degree in Business or Criminal Justice preferred
• 2-4 years of work experience in a business or professional environment
• At least one year of digital banking related work experience, including processing Reg E and ACH disputes.
• At least one year of banking or financial institution work experience
• Proficient using online and mobile banking solutions.
• Ability to work independently with little supervision.
• Strong working knowledge with Microsoft Office computer software (Outlook, Excel and Word)
• Strong knowledge of financial products and services.
• Good organizational and customer service skills
• Excellent verbal and written communication skills to communicate professionally.
• Ability to work successfully in a fast paced, high stress environment
Computer and Office Equipment Skills:
• Microsoft Office Suite including Word, Excel, and PowerPoint
Physical Requirements:
The physical demands described here are representative of those that must be met to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform essential functions.
• While performing the duties of this job this individual is regularly required to stand for long periods of time, walk, sit, talk, hear, use their hands and fingers (manual dexterity), use a telephone, and occasionally lift and /or move up to 25 pounds.
• Specific vision abilities required by this position include, close vision, and the ability to adjust focus.
Mental Requirements:
• The ability to solve problems, make decisions, supervise others, interpret data, organize information, written and oral communication and read/write.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
Encore Bank is an Equal Opportunity Employer. All qualified applicants will receive consideration without regard to race, color, religion, age, ancestry, citizenship, sex, sexual orientation, gender identity, national origin, marital status, genetic information, physical or mental disability, veteran status or any other characteristic protected by law.
$29k-35k yearly est. 1d ago
Commerce Specialist
Flywheel Digital 3.9
Specialist job in Rogers, AR
About Flywheel Flywheel's suite of digital commerce solutions accelerate growth across all major digital marketplaces for the world's leading brands. We give clients access to near real-time performance measurement and improve sales, share, and profit. With teams across the Americas, Europe and APAC, we offer a career with real impact, endless growth opportunities and the support you need to be the best you can be.
The Opportunity
The Commerce Specialist role offers the unique opportunity to join a program where you build your skillsets in both media and retail capabilities, to ensure a well-rounded Commerce individual to enable career development and acceleration. This role is an excellent opportunity for the analytically minded individual who's curious, a self-starter, and eager to dig in and understand the opportunity these digital platforms offer.
What You Will Do:
This role will include learning both media and retail, to ensure strong foundations for your career with Flywheel. This develops capabilities in building and executing clients' Commerce strategy, through understanding the different levers in detail that drive sales and share growth and bringing these levers together.
From a media perspective, support Managers in helping our clients reach their retailer media goals through:
Campaign Management: Managing keyword / targeting selection, audience curation, campaign development, and optimum bid levels for clients on retail platforms
Campaign Reporting: Developing and managing daily, weekly, and monthly reporting, analytics, and performance insights for digital marketing campaigns
Campaign Performance: Establishing key metric reports, tracking progress and trends, and effectively communicating campaign results and insights
From a retail perspective, support our Retail Managers with the following activities:
Product Optimization: Building and managing best-in-class Product Pages that drive optimal discoverability, traffic, and conversions
Product Merchandising: Planning and executing merchandising strategies that include content enhancements and promotions that accelerate sales for our clients
Bringing and developing these two skills sets together will be fundamental in the success of this role. Across a Commerce approach, the following will also be a key part of the role:
Consumer Behavior: Create, test, measure and analyze customer shopping and purchasing behavior for improved outcomes
Business Analytics: Utilizing reporting dashboards and spreadsheets to extract and communicate insights that develop go-forward strategies for our clients
Commerce Trends: Monitoring industry news and platform changes, flagging potentially relevant updates for clients to broader Flywheel team to identify implications and recommended action
Who You Are:
Experience in digital sales or media, on either the brand, retailer, or agency side, a big plus
Detail oriented, good project management and organizational skills with the ability to work within tight deadlines
Solution oriented mindset that thrives in ambiguity and figuring out solutions and processes to complex problems
Comfortable in analyzing dashboards and utilizing spreadsheets with mastery of basic excel formulas - pivot tables should be second nature and you can VLOOKUP in your sleep
Great communication and interpersonal skills, collaborator, and outstanding communication and presentation skills Innovative, scrappy, and independent thinker with the ability to use data to influence decisions
Bias for action with a scrappy willingness to roll up your sleeves and go the extra mile to persist and get the job done
Sense of ownership complemented by strong organization and project management skills to meet deadlines
Team player with a genuine desire to contribute to the overall success of the entire team in addition to strong written and verbal communication skills to effectively collaborate internally with colleagues and externally with clients
Working at Flywheel We are proud to offer all Flywheelers a competitive rewards package and unparalleled career growth opportunities and a supportive, fun and engaging culture.
We have office hubs across the globe where team members can go to feel productive, inspired, and connected to others - team members go into Hub Offices 3x a week
Flexible vacation time
Great learning and development opportunities
Benefits that help you live your best life
Parental leave and benefits
Volunteering opportunities
If you're looking to connect with teammates on a topic of inclusion and identity, chances are there's an ERG for that.
So you know: The hired candidate will be required to complete a background check
Learn more about us here: Life at Flywheel
The Interview Process: Every role starts the same, an introductory call with someone from our Talent Acquisition team. We will be looking for company and values-fit as well as your professional experience; there may be some technical role-specific questions during this call. Every role is different after the initial call, but you can expect to meet several people from the team 1:1 and there might be further skill assessments in the form of a Take Home Assignment/Case Study Presentation or Pair Programming/Live Coding exercise depending on the role. In your initial call, we will walk you through exactly what to expect the process to be. Inclusive Workforce
Flywheel Commerce Network's goal is to create a culture where all individuals of all backgrounds feel comfortable in bringing their authentic selves to work. We want all people to feel included and empowered to contribute fully to our vision and goals. Flywheel Commerce Network is an Equal Opportunity Employer and participates in E-Verify. All applicants will receive fair consideration for employment. We do not discriminate based upon race, color, religion, sex, sexual orientation, age, marital status, gender identity, national origin, disability, or any other applicable legally protected characteristics in the location in which the candidate is applying.
If you have any accessibility requirements that would make you more comfortable during the application and interview process, please let us know at ******************************* so that we can support you.
For more information about what data we collect and how we use it, please refer to our Privacy Policy. We leverage AI technology to streamline our hiring workflow, though all candidate decisions are made by our Talent Acquisition Team IMPORTANT ALERT: Please beware of fraudulent job communications from individuals falsely claiming to be from Flywheel. We've identified fraudulent activity through social media and messaging services purporting to be from Flywheel requesting payments for job- and recruitment-related expenses. Flywheel never asks candidates for personal information such as bank account data or tax IDs nor payments via social media or chat-based applications. Report suspected fraud to local authorities immediately. To learn more, click here.
Please note, we do not accept unsolicited resumes from 3rd party Recruitment Firms.
#LI-HYBRID
$30k-42k yearly est. Auto-Apply 34d ago
Student Application Specialist
University of Central Arkansas 3.9
Specialist job in Conway, AR
The Graduate Student Application Specialist is responsible for evaluating and processing Graduate School admission applications and coordinates with students, faculty, and departmental administrators. This position is governed by state and federal laws and agency/institution policy.
$44k-57k yearly est. 60d+ ago
Claims Denial Specialist
Medical Assets Holding Company LLC
Specialist job in Russellville, AR
The Claims Denial Specialist works within the organization's revenue cycle to investigate, resolve, and appeal denied insurance claims. By identifying the root causes of denials, correcting errors, and communicating with insurance companies, they help prevent revenue loss and secure proper reimbursement for services.
Core responsibilities
Denial analysis and resolution: Research denied or rejected claims by reviewing insurance correspondence, billing and coding documentation, and patient medical records.
Appeals processing: Prepare and submit detailed, well-argued appeals to insurance payers, often citing clinical documentation, payer-specific policies, and contractual language.
Investigative follow-up: Follow up on appeals and resubmitted claims with insurance companies, typically by phone or through payer portals, to resolve outstanding issues and ensure timely reimbursement.
Process improvement: Identify trends and patterns in claim denials to help prevent future errors. This often involves collaborating with other departments, such as billing and coding, to improve processes.
Documentation and reporting: Accurately document all communication and actions taken on a claim within the patient accounting system. Create and deliver reports to management on denial trends and recovery efforts.
Compliance monitoring: Stay up-to-date with changing regulations, payer guidelines, and billing rules for government programs (like Medicare and Medicaid) and commercial insurance.
Essential qualifications and skills
Healthcare knowledge: A strong understanding of the healthcare revenue cycle, medical terminology, and medical coding systems.
Experience with electronic health record (EHR) systems and billing software.
The ability to conduct root-cause analysis, recognize patterns in denial data, and use critical thinking to build effective appeal strategies.
Excellent written communication for drafting persuasive appeal letters and verbal communication for interacting with payers, providers, and patients.
Professional certifications such as Certified Professional Coder (CPC) or Certified Coding Specialist (CCS) are often preferred or required.
Meticulous attention to detail is necessary to review complex documentation, catch errors, and ensure all resubmissions are accurate and compliant.
$30k-51k yearly est. Auto-Apply 60d+ ago
Scheduling Specialist Nurse
Healthy Connections, Inc. 3.0
Specialist job in Mena, AR
About Healthy Connections Healthy Connections is a Federally-Qualified Health Center serving communities across Western and Central Arkansas for more than 25 years. Guided by our pillars of Community, Compassion, and Excellence, we provide integrated medical, dental, and behavioral health services focused on access, quality, and patient-centered care. Our teams play a critical role in ensuring patients receive timely, coordinated services that support better health outcomes.
Position Overview
Healthy Connections is seeking a Scheduling Specialist Nurse to join our clinical support team at the Mena Headquarters. This is a phone-based role that serves as a vital connection point between patients, providers, and clinical teams. The Scheduling Specialist Nurse supports provider nurses with medication refills, test results, Updox staff queues, prior authorizations, and appointment coordination while ensuring clear, professional communication at every interaction.
This is not a new position, but it is an essential one within our care model. The work is steady and fast-moving, requiring strong organization, clinical awareness, and the ability to manage multiple priorities throughout the day. Healthy Connections provides complete training and onboarding to support success in the role, and experience with EMR systems, Updox, and clinical scheduling workflows is strongly preferred. For individuals who demonstrate initiative and strong performance, there is opportunity for professional growth within the organization.
Key Responsibilities
Patient Relations
* Answer and return patient calls in a professional, courteous, and timely manner.
* Identify patient concerns and chief complaints and route clinical calls appropriately.
* Serve as a system navigator and primary point of contact for patients and families.
* Provide patient education, self-management coaching, and care coordination support.
* Assist with coordination of specialty services, behavioral health services, and 340B pharmacy program benefits.
* Accurately enter and update patient information in the electronic medical record (EMR).
* Maintain strict patient confidentiality and HIPAA compliance at all times.
Clinical & Team Support
* Assist provider nurses with medication refills, test results, Updox staff queues, and prior authorizations.
* Participate in meetings, trainings, and quality improvement activities.
* Support Patient-Centered Medical Home (PCMH), Meaningful Use, and other organizational initiatives.
* Collaborate with clinical departments and community partners to support continuity of care.
* Assist with patient calls and triage per established protocols.
Administrative Responsibilities
* Support scheduling workflows, prescription refill processes, and medical records management as needed.
* Maintain required licensure and continuing education.
* Ensure accurate documentation and adherence to organizational policies and procedures.
* Help maintain an efficient, organized scheduling office environment.
* Contribute to departmental and organizational performance goals.
* Perform other duties as assigned to support clinic operations.
Qualifications
* Licensed Practical Nurse (LPN), Medical Assistant, or four years of supervised nursing experience required.
* Current Basic Life Support (BLS) certification required.
* Bilingual (Spanish) skills preferred but not required.
* Working knowledge of Microsoft Office and electronic systems.
* Strong organizational, communication, and customer service skills.
* Ability to work independently, prioritize tasks, and problem-solve effectively.
* Ability to establish and maintain professional, respectful relationships with patients and staff.
* Willingness to travel to other clinic locations or meetings as needed.
Work Schedule & Conditions
* Full-time position, 40 hours per week.
* Primarily sedentary work with extended periods of sitting.
* Minimal lifting required.
* OSHA high-risk position with required safety and infection control training.
Benefits
* Competitive hourly pay.
* Comprehensive benefits package including health, dental, and life insurance.
* 401(k) retirement plan with company match.
* Paid time off and holidays.
* Discounted medical and dental services for employees.
Equal Opportunity and Civil Rights Statement
Healthy Connections, Inc. is an Equal Opportunity Employer and Provider.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, or any other characteristic protected by federal, state, or local laws.
If you wish to file a Civil Rights program complaint of discrimination, complete the USDA Program Discrimination Complaint Form, found online at ************************************************** or at any USDA office, or call ************** to request the form. You may also write a letter containing all required information and send it to:
U.S. Department of Agriculture, Director, Office of Adjudication,
1400 Independence Ave., S.W., Washington, D.C. 20250-9410,
Fax: ************** or email at ***********************.
Ready to Apply?
If you're interested in this position, fill out the form on this page to get started.
$25k-36k yearly est. 13d ago
Testing Specialist, Washington County Campus
Northwest Arkansas Community College 4.3
Specialist job in Washington, AR
NorthWest Arkansas Community College (NWACC) provides quality and affordable higher education to empower lives and strengthen communities within Northwest Arkansas and surrounding areas. As the largest community college in Arkansas, NWACC is recognized as a leader in education. NWACC offers a full range of associate degrees, certificates and workforce training programs that prepare students for rewarding futures and careers.
NWACC employees are dedicated to fostering a diverse educational community and cultural learning environment that supports student success.
The Testing Specialist is responsible for the administration of the NWACC placement tests and NWACC classroom tests. The incumbent will also assist with the scheduling and administration of a variety of testing programs, proctor services, and certification testing. This position is responsible for coordinating office activities and developing, revising, and recommending administrative policies and procedures as directed by supervisor. The primary location for this position is the NWACC Washington County Testing Center, but covering shifts at the NWACC Benton County campus will be required. This position is governed by state and federal laws and agency/institution policy.
Essential Duties:
Manages Washington County Testing Services, including scheduling and proctoring NWACC course, placement, and accommodated exams; maintains an organized workspace; and monitors supply inventory.
Oversees the scheduling of all placement exams at both locations.
Continuously monitors testers and enforces testing security procedures while administering various types of pencil/paper and computer/web-based tests for prospective and currently enrolled students.
Obtains and maintains relevant certifications to support the administration of assessments associated with community proctoring services, including CLEP, DSST, PearsonVue, Kryterion, and PROV.
Maintains testing records and ensures that the data is properly transmitted to the appropriate physical location or digital storage.
Edits content for the Testing Services MyNWACC webpage and completes special projects or additional tasks as assigned by the Director of Testing Services.
Must have the ability to work a flexible schedule including covering an occasional Saturday and/or evening.
Deliver prompt and high-quality customer service by responding to inquiries about Testing Services through phone, email, and in-person interactions.
Regular, reliable and non-disruptive attendance is an essential job duty, as is the ability to create and maintain collegial, harmonious working relationships with others.
Rate of Pay: $18.55 per hour *Higher compensation may be considered based on qualifications directly related to position.
Completed applications received by 01/05/2026 will be assured full consideration. Late Applications will be reviewed as necessary to fill the position.
Minimum Qualifications:
Associate degree from an accredited institution of higher education
At least 2 years of experience in a specialized or related field applicable to work performed
Preferred Qualifications:
Bachelor's degree from an accredited institution of higher education
At least one year of experience working at an academic testing center
At least 2 years of customer service experience
Knowledge, Skills, and Abilities:
Must be a self-starter who takes accountability for performance while requiring minimal supervision
Strong time management, multi-tasking, and organizational skills
Knowledge of Student Information systems, word processing programs, spreadsheets, email and other computer programs
Ability to effectively communicate in oral and written form with a diverse customer base in a welcoming and friendly manner
Ability to build relationships with individuals and teams across the institution and campus
Physical Demands/Work Environment:
The following physical activities described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions and expectations.
While performing the functions of this job, the employee is:
Frequently:
• Manipulate items with fingers, including keyboarding
• Sitting
• Standing
• Walking
Constantly:
• Hearing
• Repetitive motion
• Talking
The worker is required to have close visual acuity to perform an activity such as: preparing and analyzing data and figures; transcribing; viewing a computer terminal; extensive reading; and/or visual inspection at distances close to the eyes.
Environmental Conditions:
The following work environment characteristics are representative of those encountered by employees while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform these functions.
The work environment typically consists of a professional office setting with a moderate noise level, including sounds from conversations, office equipment, and occasional movement of staff. Lighting is standard for office spaces, and the temperature is controlled to remain within a comfortable range. Employees may occasionally need to visit other areas, such as storage rooms, conference spaces, or outdoor locations, where environmental conditions may vary. Infrequently, exposure to louder noise levels or physical activities, such as moving lightweight materials, might be required.
NWACC is an Equal Opportunity Employer, please see our EEO policy.
$18.6 hourly Auto-Apply 40d ago
Application Specialist (Refractive)
DBA: Zeiss Group
Specialist job in Manila, AR
* Provide customers with product information, training and application support for refractive devices * Conduct product demos, presentations, and in-services for the refractive procedures * Create of new business through conversion of competitors' users, as well as grooming and developing new refractive surgeons.
* Accountable in supporting new surgeons in the OT in building confidence of SMILE procedure and growing SMILE procedure per surgeon.
* Identify and build potential KOLs for various local and regional symposiums.
* Plan and execute workshop/talk for continuous education for users for refractive devices and workflow.
* Develop an effective action plan to achieve the annual refractive budget.
* Involve in the sales conversion of competitors' users to refractive devices.
Education / Professional Certification
* University degree in Optometry, Business Administration, Marketing or any related field
Experience
* Minimum 4 years of experience in sales / business development and marketing in the medical device consumables industry
* Demonstrated experience in ophthalmology especially in the refractive is highly preferred
* Demonstrated strong understanding and solid sales experience.
* Excellent knowledge of Microsoft Office
Knowledge / Skills / Other characteristics
* Excellent communication and negotiation skills
* Excellent team player as well as able to work independently
* High customer orientation
* Good command of written and spoken English
Your ZEISS Recruiting Team:
Chloe Tan
$51k-80k yearly est. Auto-Apply 9d ago
Collections Specialist
Mister Sparky 3.9
Specialist job in Lowell, AR
Benefits:
401(k)
Bonus based on performance
Health insurance
Opportunity for advancement
Paid time off
Training & development
Vision insurance
Company OverviewOur multi-entity, nationwide, trades group is seeking a dedicated Accounts Receivable Specialist to join our Accounting Department. This role offers a unique opportunity to work closely with our Customer Finance Department, contributing significantly to our financial operations and customer satisfaction.
Position Summary The Accounts Receivable Specialist will be responsible for the accurate and timely management of accounts receivable, including investigating invoices and customer chargebacks, managing liens, and coding financed projects within our CRM and ERP systems. This individual will play a crucial role in maintaining strong financial health and fostering effective communication between the Accounting and Customer Finance departments.
Key Responsibilities
Investigate and resolve accounts receivable invoices and customer chargebacks and finance provider in a timely and efficient manner.
Manage the lien process, including filing, tracking, and releasing liens as required.
Accurately code financed projects in both the Customer Relationship Management (CRM) system and the Enterprise Resource Planning (ERP) system.
Collaborate closely with the Customer Finance Department to ensure seamless processing of financed projects and customer accounts.
Reconcile accounts receivable ledgers to ensure accuracy and completeness.
Communicate effectively with customers regarding outstanding invoices and payment issues.
Assist with month-end and year-end closing processes related to accounts receivable.
Identify and implement process improvements to enhance efficiency and accuracy in accounts receivable operations.
Perform other accounting duties as assigned.
Qualifications
Proven experience in accounts receivable, preferably within a multi-entity organization.
Strong understanding of accounting principles and practices.
Experience with CRM and ERP systems.
Demonstrated ability to investigate and resolve discrepancies.
Excellent communication and interpersonal skills.
Strong organizational skills and attention to detail.
Ability to work independently and as part of a team.
Proficiency in Microsoft Office Suite, especially Excel.
Education
An associate's or Bachelor's degree in Accounting, Finance, or a related field is preferred.
BenefitsWe offer a competitive salary and benefits package, including health, dental, and vision insurance, a 401(k) plan, and paid time off. We are committed to fostering a supportive and collaborative work environment where our employees can thrive.
How to Apply Interested candidates are invited to submit their resume and cover letter to Person at File by Date. Please include "Accounts Receivable Specialist Application" in the subject line. Compensation: $22.00 - $24.00 per hour
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
Join the Mister Sparky Team!
Mister Sparky, what it means to be ELITE!
At Mister Sparky we provide legendary service to our customers to restore the reverence of our trade. We improve the lives of our customers and always do the right thing. We accept nothing but the best! Are you ready to be a part of the best?
Each franchise location is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. The franchisee sets their own compensation and benefits. All inquiries about employment, benefits, scheduling and compensation at this franchise should be made directly to the franchise location, and not to
Mister Sparky
Corporate.
$22-24 hourly Auto-Apply 19d ago
Collections Specialist
Cards Holdings, Inc.
Specialist job in Fayetteville, AR
We are looking for a self-driven and competent Collection Specialist to join our team! As a Collection Specialist at our company, your main responsibility will be to contact clients and collect missed and outstanding payments.
We are expecting you to be professional, and trustworthy and to be able to work independently.
Responsibilities:
Regularly review and monitor aging reports to identify overdue account balances.
Minimize bad debt and maximize cash flow by collecting outstanding balances.
75-85% of shift would be actively contacting customers (via phone and email).
Offer payment resolution and solution to prevent future past due balances.
Negotiate payment plans and work out mutually agreeable solutions.
Process payments and refunds as necessary.
Sustain professional and courteous manners while maintaining positive relationships.
Keep accurate records of all communications with customers, payment status, payment plans, and any agreements or disputes related to payments.
Work with sales and customer service to resolve disputes, disagreements, or make necessary adjustments to invoices as necessary.
Requirements:
Proven experience as a Collection Specialist or similar role
Excellent knowledge of billing procedures
Knowledge of various collection techniques
Contact clients and discuss their overdue payments
Working knowledge of MS Office and databases
Comfortable working with targets
Knowledge of collection laws and regulations
Excellent communication and interpersonal skills
Problem-solving and critical-thinking skills
High school diploma
Associate's/Bachelor's degree is a plus
Pay & Benefits:
Who doesn't like to get paid weekly? We like it so we provide weekly pay!
Multiple Health Plans to choose from, with 50% Company paid Employee and Dependent Plans
Dental
Vision
We Pay for your $30,000 Life Insurance!
100% Company Paid Short-Term Disability Insurance
Retirement Plan with a company match of 3%
Safety and Retention Incentives!
Paid Time Off
Access to employee discount through LifeMart!
#BO123
$24k-32k yearly est. Auto-Apply 60d+ ago
Help Desk Technician
Perfectvision 3.5
Specialist job in Little Rock, AR
In this role, you will provide maintenance of the computer desktop environment by analyzing requirements, resolving problems, installing hardware and software solutions, and supporting the internal IT Helpdesk. You will be responsible for administration and internal support of the Company's PCs, printers, phones and
related equipment. At this time there are approximately 300 computers supported by Help Desk. This includes local users, remote location users and field support (off-site) users. Tasks include end user support, license tracking, and performing PC maintenance, upgrades and configurations.
ESSENTIAL FUNCTIONS
Reasonable Accommodations Statement
To perform this job successfully, an individual must be able to perform each essential function and basic duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions and basic duties.
ESSENTIAL FUNCTIONS STATEMENT(S)
Set up new computers or laptops with the appropriate software, hardware and network connectivity. This includes both fixed-location machines and laptops with either modem connections, hardwire networking or wireless networking.
Set up new users with their logins and file access permissions as dictated by their job description. Be able to explain the appropriate business use of the various software implemented at PerfectVision.
Physically move or install new or used workstations at the new employee location or obtain and issue portable (laptop) equipment for the user as needed or required by the job position
Assist in moving users from one physical location to another physical location on a continuing basis. All computer, phone, and peripheral equipment must be relocated as specified by “Move Request” forms.
Setup desk phones as needed.
Maintain awareness of workstation and printer maintenance needs. Assist in determining hardware upgrades or software updates as the environment dictates.
Maintain documentation concerning computers and peripherals as well as phone equipment. Records must be kept in a timely and accurate fashion; this is a critical demand of the job.
Maintain user electronic files, organize and assist users in file maintenance. Manage file space to maximize the available storage space and effective use of hardware.
Install and updated computer software as needed. Document the use and assignment of software licenses, insure appropriate usage. Maintain a constant vigil on company equipment to insure inappropriate software is not used or loaded.
Provide helpdesk support and resolve problems to the end user's satisfaction.
Monitor and respond quickly and effectively to requests received
through the IT helpdesk.
Monitor Service Desk for tickets assigned to the queue and process
first-in first-out based on priority.
Utilize and maintain the helpdesk tracking software.
Provides computer orientation to new and existing company staff.
Walk customer through new user orientation.
Maintain inventory of all equipment, software and software licenses.
Report issues to the Service Desk for escalation.
Manage PC set up and deployment for new employees using standard hardware, images, company issued phone equipment and software.
Assign users and computer to proper groups in Active Directory.
Maintain confidentiality with regard to the information being processed, stored or accessed by the end-users on the network.
Perform timely workstation hardware and software upgrades as required.
Perform other duties as assigned by management.
Regular and prompt attendance at work is a primary function and requirement of this position.
Competency Statement(s)
Accountability - Acceptance of responsibility resulting in anticipation / prevention and problem-solving, which includes identifying problems and issues of varying complexities and finding effective solutions within few guidelines, inside and outside one's job, department or organization
Active Listening - Actively attend to, convey, and understand the comments and questions of others
Analytical Skills - Use thinking and reasoning to solve a problem
Autonomy - Work independently with minimal supervision
Business Acumen - Grasp and understand business concepts and issues
Communication - Actively attend to, convey, and understand the comments and questions of others; shaping and expressing ideas and information with others using the spoken word, as well as expressing ideas and opinions clearly in properly structured, well organized and grammatically correct reports or documents, utilizing language and terminology that is understandable for the reader
Computer Literacy - Effective and efficient use of computers in the working environment
Customer Focus - Knowing the internal and external customers' business needs and acting accordingly; anticipating customer needs; giving high priority to service and customer satisfaction
Data Gathering and Analysis - Collecting, consolidating and correctly using relevant information; recognizing important information. Tracing possible causes of problems; searching for radical data/solutions
Detail Oriented - Pay attention to the minute details of a project or task
Ethical / Integrity - Demonstrate conduct conforming to a set of values and accepted standards; be truthful and be seen as credible in the workplace
Initiative - Spotting opportunities within your own circle of influence, anticipating on threats and acting on them; self-starting rather than waiting passively until the situation demands action
Interpersonal - Get along well with a variety of personalities and individuals; showing consideration for and maintaining good relations with others; acting calmly under stress and strain, and not being hasty or impetuous
Organized - Being organized or following a systematic method of performing a task
Persuasiveness - To present an idea or plan in a way that encourages others to adopt a certain stand
Problem Solving- Identify problems and issues of varying complexities and find effective solutions within few guidelines
Reliability - The trait of being dependable and trustworthy, which includes being at work during your scheduled times, arriving on-time and ready to perform job functions, and demonstrating accuracy with regards to assigned tasks
Safety and Security - Supports and complies with safety and security requirements
Sociability and Networking - Socializing effortlessly with other people at ease when approaching others or on social occasions and building relationships
Systems Analysis - Determine how a system should work and how changes in conditions, operations, and the environment will affect outcomes
Tactful - Show consideration for and maintain good relations with others
Teamwork - Working as a productive member of a cohesive group toward a common goal and contributing to team development and effective team dynamics
Technical Aptitude - Comprehend complex technical topics and specialized information
Time Management - Utilize the available time to organize, follow a systematic method of performing a task and complete work within given deadlines
EDUCATION
High School Graduate or General Education Degree (GED)
Degree in related field or equivalent applicable work experience
EXPERIENCE
Two to four years of relevant technical experience
Two to four years of customer service training and / or experience are beneficial
Related experience and training in troubleshooting and providing help desk support
Experience communicating technical information to nontechnical personnel
COMPUTER SKILLS
Proficient in performing internal computer maintenance and software troubleshooting
Working experience using Windows 2007 and Windows 10
Working experience using Microsoft Office Suite
Working knowledge and ability to setup all aspects of a computer and workstation
Working knowledge of help desk software, databases and remote access control
Working knowledge of printers
Working knowledge of smart phones
Perform internal computer maintenance
Ability to discuss and solve computer problems via phone
CERTIFICATES AND LICENSES
None
OTHER REQUIREMENTS
Physically able to a climb ladder, work in elevated areas and confined spaces
Physically able to lift and carry computer monitors, workstations, and printers
Must be able to prioritize multiple jobs in an organized manner
Must have reliable daily transportation for local travel
Must be willing to fly to remote business locations as needed
Primary language used to perform this job is English
$31k-56k yearly est. Auto-Apply 33d ago
Business Specialist with Healthcare Background
Ward Region-Modern Woodmen of America
Specialist job in Little Rock, AR
Job DescriptionBenefits:
401(k)
401(k) matching
Company parties
Dental insurance
Flexible schedule
Health insurance
Opportunity for advancement
Training & development
Vision insurance
Transition Your Healthcare Expertise into Financial Services with the Ward Region - Modern Woodmen of America!
Leverage Your Healthcare Background for a Rewarding Career:
Build Direct Client Relationships: Professionals from healthcarewhether it's pharma, medical sales, or clinical rolesare drawn to financial services because it allows them to work directly with clients, offering personalized advice rather than working through intermediaries.
Make a Meaningful Impact: Use your knowledge and experience in healthcare to guide clients through critical life stages. Whether its helping individuals plan for medical expenses, retirement, or higher education, your insights can help clients secure their financial futures and improve their lives.
Unlimited Growth Potential: As healthcare professionals understand the complexities of lifes important decisions, they know that each life stage brings new financial planning needs. Your ambition, dedication, and expertise will determine how far you can go in this fulfilling career.
A Rewarding Career Path: Transition to a career where you can build long-term relationships, create meaningful outcomes for your clients, and make a lasting impact, all while using your healthcare expertise to navigate the financial landscape.
About Modern Woodmen of America:
Founded in 1883 by Joseph Cullen Root, Modern Woodmen of America is the nation's third-largest fraternal benefit society in terms of assets. The organization is rooted in the concept of fraternalism, combining business with giving back to the community. With over 700,000 members, Modern Woodmen is dedicated to providing financial security, promoting quality family life, and making a positive impact in local communities.
Meet Our Leaders:
Matthew Ward is the Regional Director of the Ward Region, and began his career with Modern Woodmen as an intern in 2009. After graduating in 2010, he became a financial representative and has grown within the organization ever since. Raised on a family farm and having run a lawn care business in college, Matt brings a strong work ethic and hands-on experience to leadership. Outside of work, his life centers around faith, family, and the outdoors. He especially enjoys hunting, fishing, and coaching sports with his 8-year-old son.
Mason Laws joined Modern Woodmen as a Financial Representative in November 2024. Before that, he worked as a Financial Analyst at Rabo AgriFinance, where he underwrote loans for farmland and equipment. Mason is passionate about the outdoors and stays active through hunting, fishing, hiking, kayaking, and golfing. His favorite type of hunting is duck hunting, though he also enjoys deer season. When hes not outside, hes spending time with friends and family.
Annette Miller has been a dedicated team member at Modern Woodmen for 27 years. She originally studied nursing and worked in home health care for eight years before transitioning to financial services. Annette is deeply committed to community service, volunteering with the Huntingtons Disease Team Walk of Hope and the Women 2 Women ministry at St. Joseph. She values time with her family and friends and finds purpose in serving others.
Allen Edwards joined MWA in 2022 after a career as a police officer, where he developed a strong passion for helping others. He is actively involved in his community and enjoys spending time with family and friends. He and his wife Aly love being outdoors, especially at the lake, and attending social events together. Allen finds fulfillment in building relationships and making a positive impact both personally and professionally.
Phillip Andrews joined Modern Woodmen in June 2021, bringing a unique background in both finance and ministry. Before transitioning to financial services, he worked as a Finance Manager at a Harley-Davidson dealership and spent over 15 years in ministry. Phillip is passionate about helping others and strengthening his community. Outside of work, he enjoys bowhunting, spending time with his wife and daughters, and living out his faith through service and purpose-driven work.
Role Responsibilities:
Member Consultation: Meet with client members to assess their insurance needs and recommend appropriate coverage.
Customer Service: Provide exceptional customer service, addressing client inquiries and resolving issues promptly.
Networking: Build and maintain a network of client members through referrals, networking events, and community engagement.
Training and Development: Participate in ongoing training and professional development to stay current with industry changes and enhance sales skills.
Benefits:
Competitive compensation range
Opportunity for personal and professional growth
Fraternal programs and activities to enhance quality family life
Involvement in local volunteer projects and community impact
Supportive and open communication culture
Target Achievement: Meet or exceed business development goals
Qualifications:
Team-Oriented
Enthusiastic
Positive attitude
Self-Starter
Community-Focused
Coachable
Athletic background (bonus)
Military background (bonus)
Goal-Driven
Willingness to obtain state insurance license
Willingness to perform a background check
College degree (preferred, not required)
Next Steps:
If you are an individual with a strong community connection, exceptional interview skills, and a passion for making a positive impact, we invite you to join Modern Woodmen of America as our next top Financial Professional. Help us ease financial burdens for families and contribute to the growth and success of the region.
Flexible work from home options available.
$46k-81k yearly est. 27d ago
Scheduling Specialist
Healthy Connections, Inc. 3.0
Specialist job in Mena, AR
Be the Voice Patients Trust First At Healthy Connections, we believe that exceptional care starts with a single conversation. As a Scheduling Specialist, you'll be that first voice-a trusted guide who helps patients take the important step of getting care. We're looking for someone who communicates clearly, listens carefully, and is ready to thrive in a fast-paced, team-centered environment.
This full-time role is based in Mena and features a four-day workweek (40 hours total)-giving you the stability of full-time employment with built-in work-life balance. You'll work closely with patients and team members across our clinics to ensure scheduling runs smoothly and professionally.
What You'll Be Doing
* Professionally handle inbound calls from new and returning patients
* Schedule appointments using our electronic medical records system (eMDs)
* Work with digital tools like Phreesia and Updox to support patient engagement
* Accurately gather insurance and demographic information
* Direct clinical and billing inquiries to the appropriate internal teams
* Coordinate appointment changes, cancellations, and follow-ups
* Review provider and service updates regularly to stay informed
* Partner with leadership to meet scheduling benchmarks and patient experience goals
What to Expect
This is a phone-based, administrative position that supports patients from all Healthy Connections clinics. You'll work in a structured, focused environment where clear communication and attention to detail are essential. The pace is quick-but you're never on your own. You'll be part of a close-knit team that collaborates daily to meet goals and provide high-quality care.
Training and Support from Day One
No guesswork here. You'll receive full training on our scheduling systems, protocols, and tools (eMDs, Phreesia, Updox). Our onboarding process is designed to make sure you're confident in your role-and our team and manager will support you every step of the way.
Who We're Looking For
* High school diploma required
* At least 2 years of experience in a medical office or call center preferred
* Strong communication and organization skills
* Comfortable using Microsoft Office and learning new digital tools
* Bilingual in Spanish is a plus, but not required
* Ability to prioritize, stay focused, and manage a high volume of calls with professionalism
* Willingness to travel to other clinic locations for training or team meetings as needed
Why Healthy Connections?
Healthy Connections is a Federally-Qualified Health Center (FQHC) that has been serving Arkansas communities for more than 25 years. We're here to make healthcare accessible-and we do it with compassion, consistency, and purpose. Our team is supportive, mission-driven, and committed to excellence in every interaction.
Equal Opportunity and Civil Rights Statement
Healthy Connections, Inc. is an Equal Opportunity Employer and Provider.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, or any other characteristic protected by federal, state, or local laws.
If you wish to file a Civil Rights program complaint of discrimination, complete the USDA Program Discrimination Complaint Form, found online at ************************************************** or at any USDA office, or call ************** to request the form. You may also write a letter containing all of the information requested in the form. Send your completed complaint form or letter to us by mail at U.S. Department of Agriculture, Director, Office of Adjudication, 1400 Independence Ave., S.W., Washington, D.C. 20250-9410, by fax ************** or email at ***********************.
Ready to Apply?
Fill out the form on this page to get started and take the first step toward joining the team at Healthy Connections.