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  • Business Operations Specialist

    Torchlight 3.3company rating

    Specialist job in Tysons Corner, VA

    We are seeking a highly motivated, detail-oriented Operations Specialist to join our dynamic team. This role is essential in providing comprehensive operational, project management, and HR support to the organization. You will partner closely with senior leadership, acting as the liaison that brings together people, processes, and platforms. The ideal candidate is a proactive self-starter who thrives in a fast-paced environment and brings both strategic insight and tactical execution to the table. Responsibilities: Operations Coordinate internal and external events (SOF Week, Board of Directors meetings, etc.) Provide logistical support for TIAB and "Lighting the Torch" meetings Oversee office operations, including mail, supplies, calendar, and company inbox management Support catering and meeting logistics Manage DocuSign workflows Maintain CRM data integrity Provide executive assistance, including composing communications and overseeing the calendar Act as liaison between the executive team, Board of Directors, and Advisory Board Manage internal and external document workflows (contracts, NDAs, etc.) Provide business support, including research, data collection, and presentation development Maintain and enhance internal systems, including digital records and knowledge management tools Manage travel budgets Manage Branding guidelines and updates to Google Slides templates, Google Docs (letterhead), etc. Marketing & Communications Collaborate with external marketing teams to manage the website Draft and schedule LinkedIn posts and other social media content Update branded materials: letterhead, presentations, templates, and DocuSign signatures IT Coordination Works closely with internal and external IT requests ensuring a positive employee experience in addition to onboarding and offboarding processes Travel & Administration Book and manage travel for the CEO and employees Liaise with vendors and coordinate executive-level travel, accommodations, and ground transport Organize and support client, board, and leadership meetings and events Qualifications Required Bachelor's degree or equivalent work experience in Human Resources, Business Administration, or related field 5+ years of HR or operations experience, preferably in a high-growth or entrepreneurial setting Exceptional written and verbal communication skills High level of discretion, professionalism, and emotional intelligence Self-motivated with a solution-oriented mindset and strong attention to detail Flexible and adaptable in a fast-paced, evolving work environment Human Resources Assists with organizational changes, including project planning, legal coordination, and team communication Acts as an HR internal resource for employees answering day to day inquiries Oversee employee lifecycle processes, including: Onboarding: New hire setup, orientation, background checking and portal training Offboarding: Coordination with managers and IT to ensure smooth transitions Employee Separations: Handles coordination with Finance team and Insperity PEO Administer and track performance reviews and follow-ups Administer and track individual goals and follow-ups Maintains an updated job description library and updates org charts routinely Manage and maintain JazzHR (ATS): system setup, training, and troubleshooting Lead HR special projects and initiatives Coordinate employee engagement programs (training, achievement awards, etc.) Assist in HR role's in annual audits Pulls together yearly pay dates and Holidays for the US and UK Manages annual updates to the employee handbook Qualifications Desired Proficient in Google Workspace; strong PowerPoint and document design abilities Experience with JazzHR or an ATS, Notion, DocuSign, and CRM tools like Pipedrive is highly preferred Proven experience in project management and ability to juggle multiple priorities Torchlight Torchlight Analytics LLC provides Behavior Based Insights™ to decision-makers in government and corporate organizations to uncover emerging threats and new opportunities. Torchlight is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran status, disability status, or any other protected class. U.S. Citizenship is required for positions requiring government security clearance and for certain other restricted positions.
    $60k-95k yearly est. 4d ago
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  • Member Retention Specialist

    The Ford Agency

    Specialist job in Washington, DC

    The Ford Agency is currently seeking a Member Retention Specialist to join the team-oriented membership department of a higher education association. The successful candidate will build relationships with members, and analyze data to develop member retention and engagement strategies for the short and long term. This is a great opportunity for someone who has solid experience in membership engagement in the higher education space and is looking to take on a strategic role. Responsibilities Include: Build strong relationships with members both individual and institutional Communicate regularly with members; informing them of benefits, daily activities, and answer their inquiries Implement strategic retention and outreach Develop and distribute member newsletter alongside leadership and communications teams Create member recognition programs and other initiatives for member engagement Analyze data and other metrics to improve member retention Collaborate with leadership on annual reports, and board materials related to membership trends Qualifications Include: Bachelor's Degree 3+ years professional experience in membership engagement, customer relations, or similar field Experience in higher education and associations required Experience with Salesforce or other CRM required Superb written and verbal communication skills Excellent time-management Candidates for this position must be based in DC, MD, or VA area or have independent plans for relocation. The Ford Agency is a recruiting firm based in Washington, DC. We represent a broad range of organizations including: non-profits, associations, legal, consulting, and government relations firms. This position is an opening with one of our clients. To see more positions available through The Ford Agency, please check out our website at ********************
    $34k-48k yearly est. 2d ago
  • Continuity of Operations (COOP) Specialist

    LMI Consulting, LLC 3.9company rating

    Specialist job in Springfield, VA

    Job ID 2025-13201 # of Openings 1 Category Intelligence Benefit Type Salaried High Fringe/Full-Time LMI is a new breed of digital solutions provider dedicated to accelerating government impact with innovation and speed. Investing in technology and prototypes ahead of need, LMI brings commercial-grade platforms and mission-ready AI to federal agencies at commercial speed. Leveraging our mission-ready technology and solutions, proven expertise in federal deployment, and strategic relationships, we enhance outcomes for the government, efficiently and effectively. With a focus on agility and collaboration, LMI serves the defense, space, healthcare, and energy sectors-helping agencies navigate complexity and outpace change. Headquartered in Tysons, Virginia, LMI is committed to delivering impactful results that strengthen missions and drive lasting value. The COOP Specialist will provide technical and programmatic support to ensure continuity of operations (COOP) planning, assessment, and implementation across an intelligence agency enterprise. The role supports evaluation of DoD and IC efforts for COOP, analyzing their impact on client systems and mission resilience. Responsibilities Conduct assessments of COOP-related initiatives to determine implications for client systems and operations. Support the review and evaluation of strategic direction for systems participating in COOP architectures. Advise leadership on COOP best practices, compliance standards, and risk mitigation approaches. Coordinate with internal and external stakeholders to align COOP strategies across the enterprise. Develop briefings, reports, and recommendations for leadership and mission owners. Qualifications Bachelor's degree in information systems, emergency management, or related discipline. Experience supporting continuity of operations planning, assessments, or exercises for DoD or IC customers. Familiarity with COOP policies, directives, and architectures (e.g., FCD-1, DoDI 3020 series). Strong analytical and communication skills, with ability to interface with senior government stakeholders. Must possess a TS/SCI with CI Polygraph The salary range displayed represents the typical salary range for this position and is not a guarantee of compensation. Individual salaries are determined by various factors including, but not limited to location, internal equity, business considerations, client contract requirements, and candidate qualifications, such as education, experience, skills, and security clearances. The target salary range for this position is up to $155,000. LMI is an Equal Opportunity Employer. LMI is committed to the fair treatment of all and to our policy of providing applicants and employees with equal employment opportunities. LMI recruits, hires, trains, and promotes people without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, pregnancy, disability, age, protected veteran status, citizenship status, genetic information, or any other characteristic protected by applicable federal, state, or local law. If you are a person with a disability needing assistance with the application process, please contact Colorado Residents: In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information. Need help finding the right job? We can recommend jobs specifically for you! Click here to get started.
    $155k yearly 3d ago
  • Records Specialist

    City of Takoma Park 3.6company rating

    Specialist job in Takoma Park, MD

    The City of Takoma Park is seeking an experienced and self-motivated person to provide records management and office support to the City Clerk's Office. This is a part time, 30-hour per week position. The incumbent should be organized, detail oriented, and have excellent written and oral communication skills. Typical Duties include: Preparing, maintaining, and updating record descriptions and inventories of active and inactive records; Coordinating the City's records retention process; Indexing, scanning, tracking, and filing City forms or records; Responding tactfully and professionally to requests for information from the public; Tracking and assisting with responding to Maryland Public Information Act requests; Posting information and notices to the City website; Preparing forms, flyers, correspondence, and other documents; Assisting with City elections and special events; Minimum Qualifications: Proficiency with a variety of office systems (i.e. Microsoft Word, Excel, PowerPoint; Gmail and G-Suite; Adobe Acrobat Pro; etc.) Knowledge and level of competency commonly associated with completion of specialized training in the field of work, in addition to basic skills typically associated with a high school education; and Sufficient experience to understand the basic principles relevant to the duties of the position, usually associated with the completion of an apprenticeship, internship, or one to two years of experience; or, Any combination of education, training and experience which provides the required knowledge, skills, and abilities to perform the essential functions of the job; Incumbent may occasionally be required to lift boxes of records and work in dusty conditions; Valid driver's license or ability to obtain a driver's license preferred. The hourly wage for this position is expected to be offered between $24.88 and $29.30 per hour, and will be offered at a level consistent with the experience and qualifications of the candidate. We offer a highly competitive benefits package, including paid premiums of medical, dental, and vision insurance for employees. The City of Takoma Park is a small jurisdiction in Montgomery County, Maryland bordering the District of Columbia and Prince George's County. Inhabited by a diverse and politically active population of 17,000 residents, Takoma Park is known for its progressive policies, historic tree-lined neighborhoods, and independent businesses. We are proud to be a workforce of almost 200 full-time and part-time employees that are as diverse as the community we serve. We strive to maintain excellent customer service and responsiveness to our residents and everyone we work with. It is with this in mind that we seek to improve by championing quality and efficiency through a dedicated workforce and cooperative spirit. The City of Takoma Park is proud to be an equal opportunity employer. We strive to be a diverse workforce that is representative of the residents we serve and the area in which we live. We are dedicated to creating an inclusive environment where employees of diverse backgrounds can thrive and make a positive impact in the services we provide.
    $24.9-29.3 hourly 1d ago
  • Oracle ERP Product Specialist

    Office of The Chief Financial Officer

    Specialist job in Maryland City, MD

    Government of the District of Columbia Office of the Chief Financial Officer (OCFO) Oracle ERP Product Specialist IT Specialist (Product Specialist - CLOUD) $103,650 - $157,830.00 Annually The Office of the Chief Financial Officer (OCFO) whose mission is to enhance the fiscal and financial stability, accountability and integrity of the Government of the District of Columbia is in search of an Oracle ERP Product Specialist (IT Specialist Product Specialist- Cloud). This position is located in the Office of the Chief Financial Officer (OCFO), Office of the Chief Information Officer (OCIO). The Information Technology Specialist works closely with the Office of the Chief Financial Officer and other District government stakeholders in conducting work that involves the design, documentation, development, modification, testing, installation, implementation, and support of new or existing applications software. Duties include, but are not limited to: Gather and analyze business requirements and translating requirements into applications Configure, test, and implement modifications to Oracle ERP or EPM Cloud Modules such as Account Receivables, Payables, General Ledger, Purchasing, Projects, Grants, Cash Management, and budget modules Troubleshoot and work with vendors to resolve issues with product functionality Working with security staff to document and implement processes and procedures to ensure compliance with District, OCIO, and IRS security controls. Performs other related duties as assigned. Minimum Qualifications Five (5) years of progressive experience performing duties and responsibilities such as gathering and analyzing business requirements and providing technical solutions; conducting configurations, testing, and troubleshooting financial systems or Oracle Financials modules (i.e., Accounts Payable, Receivables, Purchasing, General Ledger, Projects, Grants, Budget, etc.) and knowledge of System Development Life Cycle (SDLC). Oracle ERP/EPM Cloud and public sector particularly state and local government experience preferred. This post is for an upcoming opportunity and not for immediate hire. We are currently gathering resumes for future roles, and a member of our team may contact you to discuss potential opportunities. For initial review, please submit your resume to or the Office of the Chief Financial Officer, Human Resources Division, located at 1101 4th Street, SW, Suite W220, Washington, DC 20024. The OCFO offers a competitive salary and benefits package including medical, dental, retirement, and educational assistance. The Office of the Chief Financial Officer is an EQUAL OPPORTUNITY EMPLOYER
    $103.7k-157.8k yearly 1d ago
  • Facilities Management Specialist

    Steerbridge

    Specialist job in Arlington, VA

    We are seeking a Facilities Management Specialist to provide comprehensive facilities and infrastructure management support to the F-35 Lightning II Joint Program Office (JPO). This role supports a complex, fast-paced environment and plays a key part in ensuring facilities, infrastructure, and space planning effectively support the lifecycle needs of the F-35 program. The ideal candidate brings experience in facilities operations, space management, infrastructure planning, and project coordination within government or large enterprise environments. (This role is a part of a proposal support.) Key Responsibilities Provide comprehensive facilities and infrastructure management support, including feasibility analysis, logistics planning, cost considerations, and asset management Analyze current facility status and develop facility acquisition and space utilization plans to support F-35 JPO growth and reductions Draft facilities-related policies and procedures for Government review and approval Maintain facilities documentation, including responsibilities, major projects, policies, procedures, and deliverables Submit and track building maintenance work requests and interface with building management on special projects and unresolved issues Plan, develop, and oversee annual facilities maintenance requirements Track cost, schedule, and performance for space acquisition and facility modification projects from inception through completion Maintain and update seating charts, personnel locations, and coordinate internal personnel moves Assist with drafting, submitting, and tracking funding documents and expenditures related to construction, utilities, services, and maintenance Coordinate with Corporate Operations staff, Senior Leadership Team (SLT) organizations, vendors, contractors, and building technicians Support reconfiguration of existing spaces and moves to new locations, including research of alternative solutions Prepare integrated master schedules, briefings, funding documents, and other required deliverables Support coordination of F-35 off-site meetings, conferences, and special events Required Qualifications Education: Bachelor's degree (BA/BS) in Facilities Management, Engineering, Business Administration, or a related discipline Experience: Minimum of 5 years performing facilities and infrastructure management duties Security Clearance: Active Secret clearance Desired Qualifications Facilities and infrastructure management experience in government or private sector organizations Experience supporting large, multi-stakeholder or DoD programs Strong background in space planning, budgeting, and project coordination Why Join Us Support one of the DoD's most advanced aviation programs Work in a highly visible, mission-critical environment Apply your facilities expertise to complex, enterprise-level operations 📩 Apply today and help support the infrastructure behind the F-35 mission.
    $37k-61k yearly est. 17h ago
  • Workday LMS Specialist

    Hale International 3.4company rating

    Specialist job in Columbia, MD

    Workday Learning Management System Specialist - Up to $115,000 plus bonus - Hybrid in Columbia, MD We are partnered with a national non-profit organization based in the U.S. that is seeking a Senior Program Manager of their Learning Management System to support the rollout and ongoing administration of Workday Learning. This role will help ensure that learning is accessible, easy to use, and well-supported across the organization. Key Responsibilities: Support the Workday Learning implementation through discovery and assessment of the current learning environment. Partner with key stakeholders to define LMS goals and requirements within Workday. Act as a liaison between Talent Management and IT during system development and implementation. Provide post go-live administrative support for Workday Learning by managing the upload of learning content, documentation, and courses into the Workday Learning platform. Role Requirements: 3 or more years of LMS experience in an analyst, administrator, or similar role. Prior Workday experience is strongly preferred (Workday Learning experience is a major plus). Strong stakeholder engagement skills, with the ability to translate business needs into system requirements. No system configuration experience required. This is the perfect opportunity to join a dynamic, collaborative, and supportive team in a fast-paced environment, where you'll have the opportunity to take the next step in your career. This role is perfect for motivated individuals who are passionate about developing their skills and driving growth within the organization. If you're interested in learning more about this opportunity, please get in touch today!
    $28k-43k yearly est. 3d ago
  • Product Specialist - GC

    Shimadzu Scientific Instruments 4.2company rating

    Specialist job in Columbia, MD

    DescriptionProduct Specialist - GC Salary: $87,000 - $89,000 per year Who are we? Established in 1975, Shimadzu Scientific Instruments is one of the largest suppliers of analytical instrumentation, physical testing, and environmental monitoring systems in the world. Ground-breaking scientific research, manufacturing ideas, and results continue to propel Shimadzu's outstanding reputation and "Excellence in Science." People dedicated to our mission have the largest impact on Shimadzu's continued growth and success. Would YOU like to join a diverse team of professionals working together with researchers, scientists, and manufacturers to help better lives worldwide? What can Shimadzu offer YOU? Our Culture: A work environment that values diversity, inclusion & belonging Competitive Compensation: Day 1 Benefits & Competitive Salary Retirement Benefits: Matching 401K & Profit-Sharing Program Professional Growth: Clear pathways for Career, Leadership, and Personal Development Health Benefits: Flexible Spending/Health Savings Accounts Work-Life Balance: Generous & Front-Loaded Paid Time Off Plan Education: Tuition Assistance Program for both graduate and undergraduate levels Insurance Perks: Pet Insurance, optional Identity theft, legal pre-paid and critical care buy-up insurance benefits, generous company-paid life insurance & short-term disability programs Work Flexibility: Business casual Dress Attire & casual (jeans) Friday! Employee Engagement: Employee Resource Groups to network, build a sense of community and enhance one's career and personal development ADDITIONAL COMPENSATION: For Service, Technical Support, Marketing & Sales Roles: Additional compensation is available through either an Incentive and/or Commission Plan. For Employees who reside in Connecticut, Massachusetts, New Jersey, and California: Additional compensation is offered through a Cost-of-Living Adjustment (COLA). Shimadzu Scientific Instruments is seeking a motivated Product Specialist to join our team! In this role, you will create technical marketing materials and documents for sales, provide training, and offer installation and maintenance support for our GC operations. Your focus will be on enhancing product positioning while delivering high-quality, timely support to our customers. You'll engage directly with clients, addressing their needs and collaborating with the Marketing team, Sales, Service, and Regional staff. JOB FUNCTIONS INCLUDE, BUT ARE NOT LIMITED TO: Provide marketing support to the sales team, including developing demonstration strategies and presenting products to potential and current customers Gather and analyze competitive information for assigned products, reporting findings to the sales team Create sales support documentation, including feature/benefit analyses and positioning strategies for each assigned product Conduct evaluations of market needs and propose hardware and software solutions to address those needs Develop and deliver technical training courses and materials for customers and Shimadzu employees, while maintaining instruments in application laboratories and supporting qualification tests as needed EDUCATION AND QUALIFICATIONS: Bachelor's degree in a life science field; a higher-level degree is strongly preferred Minimum of two years of experience in technical applications or method development with GC Experience in maintenance and repair of analytical instrumentation; marketing and sales experience are highly desirable Strong attention to detail, exceptional customer service skills, and a dependable work ethic Willingness to travel, including occasional overnight stays At Shimadzu Scientific Instruments, we believe in providing structured career paths that recognize and reward talent. If your expertise surpasses the level specified in the listed position, we offer the flexibility to upgrade positions to better suit your qualifications accompanied by a salary adjustment. COMPENSATION AND BENEFITS: This is an exempt, full-time position that is eligible for benefits. For a complete listing of our benefits, including a 401K matching program and discretionary yearly contributions, please visit our website at ************************** Detailed information on each benefit, including providers and costs, will be provided to candidates during the final interview stage. Shimadzu offers 10 paid vacation days, 8 paid personal days, 8 scheduled holidays, and 3 floating holidays in the first year of employment. After one year, employees are eligible for a generous short-term disability program, which complies with FMLA regulations, with the company covering 100% of the monthly premiums. Employees are insured at 100% of their salary for the first 6 weeks and 66.67% of their salary for weeks 7-12. The starting salary range for this position is $87,000 to $89,000 annually, with compensation paid on a semi-monthly, exempt salaried basis. Additional variable compensation includes an incentive plan based on company and service performance, paid semi-annually in April and October. A discretionary year-end bonus may also be provided based on overall company performance. Shimadzu is not accepting unsolicited assistance from search firms for this employment opportunity. Please, no phone calls or emails. All resumes submitted by search firms to any employee at Shimadzu via email, the Internet or in any form and/or method without a valid written search agreement in place for this position (and agency was requested to work the requisition) will be deemed the sole property of Shimadzu. No fee will be paid in the event the candidate is hired by Shimadzu as a result of the referral or through other means. EEO Statement: Shimadzu Scientific Instruments (SSI) is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, please click here . Qualifications BehaviorsFunctional Expert - Considered a thought leader on a subject Detail Oriented - Capable of carrying out a given task with all details necessary to get the task done well Innovative - Consistently introduces new ideas and demonstrates original thinking Team Player - Works well as a member of a group Thought Provoking - Capable of making others think deeply on a subject EducationBachelors of Chemistry (preferred) Skills Instrument- GC (required) Phone Support (required) Training (required) Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
    $87k-89k yearly 17h ago
  • Accounts Receivable Specialist

    Talent Harbor

    Specialist job in Landover, MD

    💼 We're Hiring: Accounts Receivable Specialist 📍 Landover, MD | On-site 💰 Up to $28/hour Are you a people-person who loves numbers? 📊😊 Ready to join a growing company where your work is valued, your voice is heard, and your impact matters? We're looking for an Accounts Receivable (AR) Specialist who is organized, proactive, and comfortable picking up the phone - always with a friendly, professional approach. This is a full-time, on-site role in Landover, MD. 🕗 Monday-Friday | 8:00 AM - 5:00 PM If you thrive in a fast-paced, team-oriented environment, have strong attention to detail, and enjoy building positive customer relationships, we'd love to meet you! What You'll Be Doing 🧾 Make daily collection calls (10+ per day) on past-due accounts Set up and maintain customer accounts Process payments and post receipts in QuickBooks Enter billing in customer portals and send payment reminders Collaborate with internal teams to resolve discrepancies Follow up via phone and email with accuracy, professionalism, and a positive attitude What We're Looking For 🤝 2+ years of experience in Accounts Receivable or an accounting-related role Experience with QuickBooks (preferred, not required) Strong data entry and communication skills Friendly, upbeat, and approachable personality 😊 Comfortable with outbound calls and working independently Local to Landover, MD (this role is 100% on-site) Proven punctuality and reliability Pay & Perks 💵 $20-$28/hour (based on experience) 🩺 Medical, Dental & Vision Insurance 💼 401(k) + Profit Sharing Plan 🏖️ Paid Vacation, Sick Leave & Holidays 📈 Growth opportunities within a stable, people-first company ✨ If you bring both heart and hustle to your work and are looking for a long-term opportunity where you can grow and make an impact - we want to hear from you!
    $20-28 hourly 4d ago
  • Client Success Specialist

    Summit Group 4.4company rating

    Specialist job in Silver Spring, MD

    The Client Success Specialist is responsible for supporting the Client Success team activities, specifically generating ideas for revenue growth, creating presentations, sourcing and merchandising products. Ideally, the CSS helps the Client Success team grow their business and provide a top-notch client experience. Collaborate with the Client Success Executive on ways to increase revenue. Create solutions based on client needs, to include researching product and service information from suppliers, including costs, availability, and delivery schedule for designated accounts. Follow trends in the marketplace to best develop creative merchandise solutions. Manage projects within the Client Success team, coordinating multiple stakeholder groups to develop and execute deliverables. Participate in sales/supplier/client meetings to increase product and solutions knowledge. Create and design artwork for client orders and develop client proposals and presentations on an as needed basis in Adobe Illustrator and PowerPoint. Be people-oriented, client-focused, and assertive in developing client and supplier relationships. Qualifications • 2-3 years of B2B sales, inside sales or sales support experience. • Experience in promotional products, PR, marketing services a plus. • Familiarity with CRM systems such as NetSuite, Salesforce, Zoho etc. • Microsoft Office proficiency required. • Bachelor's degree preferred but applicable experience will be considered.
    $59k-98k yearly est. 1d ago
  • Client Success Renewals Specialist

    Norstella

    Specialist job in Washington, DC

    Norstella is a premier and critical global life sciences data and AI solutions provider dedicated to improving patient access to life-saving therapies. Norstella supports pharmaceutical and biotech companies across the full drug development lifecycle - from pipeline to patient. Our mission is simple: to help our clients bring therapies to market faster and more efficiently, ultimately impacting patient lives. Norstella unites market-leading brands - Citeline, Evaluate, MMIT, Panalgo, Skipta and The Dedham Group and delivers must-have answers and insights, leveraging AI, for critical strategic, clinical, and commercial decision-making. We help our clients: + Accelerate the drug development cycle + Assess competition and bring the right drugs to market + Make data driven commercial and financial decisions + Match and recruit patients for clinical trials + Identify and address barriers to therapies Norstella serves most pharmaceutical and biotech companies around the world, along with regulators like the FDA, and payers. By providing critical proprietary data supporting AI-driven workflows, Norstella helps clients make decisions faster and with greater confidence. Norstella's investments in AI are transforming how data is consumed and decisions are made, disrupting inefficient legacy workflows and helping the industry become more efficient, innovative, and responsive to patient needs. **The Role:** The Client Success Renewals Specialist works in collaboration with the Client Success Operations Manager and Client Success team members in the overall responsibility for MMIT client contract onboarding, adoption, and renewals with the aim of client retention. The CSR will support the Client Success team in key client success initiatives and tactics essential for clients to realize deep value from an ongoing MMIT partnership. The CSR will leverage their product and contractual knowledge, attention to detail, and highly responsive mindset to deliver on key initiatives aimed at supporting MMIT's clients. **Responsibilities:** Renewals Management - Manage Digital Segment client contract renewals occurring on a yearly or multi year basis - Responsible to contract terms review/changes, documentation in Salesforce, partnering with client team, and client communication surrounding the renewal through signature - Partner with and assist Client Success Managers with segment specific contract renewals throughout the renewal cycle - Document and report to leadership renewal progress throughout the renewal cycle Client Support and Data Management - Lead Digital Segment clients through onboarding and adoption of licensed solutions - Support client with the submission, monitoring, and ensuring resolution of Customer Support and Data Verification tickets - Escalate urgent client issues using MMIT Client Escalation Pathway - Collaborate with internal partners to address client questions required for completion of requests - Prepare standard data extracts from MMIT applications as needed - Collaborate with Sales Operations to maintain CS dashboards and reports - Effective collaboration with internal and external stakeholders Account Planning & Strategy Support - Generate and summarize client data to support internal account health and planning discussions - Create client facing engagement reports (utilization metrics, engagement summary, etc.) - Prepare engagement summary metrics for client meeting and Executive Business Reviews General Client Success Support - Collaborate with CSM to prepare content for client deliverables and presentations aligning with the client business portfolio and goal alignment (kick-off meetings, partnership reviews, training presentations, etc.) - Fill in for CSM on client support inquiries or projects as needed (CSM back-up for out of office, travel, conflict, etc.) - Review client facing deliverables and configuration settings to ensure alignment with client needs - Regularly review and maintain client user lists and access to MMIT solutions - Coordinate maintenance of client application settings and prepare communication to update client (i.e. add or remove drugs from client market baskets) - Partner with CSM through weekly touchpoints reviewing key account metrics and deliverables - Provide insight to operational efficiency and process improvements aligned with enhancements to overall process and the customer experience **Qualifications:** - 1-3+ years experience in life sciences - 2-4 years experience in customer support or client management - Previous experience reviewing legal documents/contracts - Ability to work independently and drive projects from start to finish in a fast paced environment - Highly collaborative, team oriented, and comfortable leading cross-functional projects - Excellent writing and communication skills for both internal and external audiences - Passion for continual learning and highly motivated - Strong empathy for customers AND passion for retention and growth - Analytical and process-oriented mindset - Highly detailed oriented - Demonstrated desire for continuous learning and improvement **Our Guiding Principles for success at Norstella:** 01: Bold, Passionate, and Mission-First 02: Integrity, Truth, and Reality 03: Kindness, Empathy, and Grace 04: Resilience, Mettle, and Perseverance 05: Humility, Gratitude, and Learning **Benefits:** - Medical and Prescription Drug Benefits - Health Savings Accounts (HSA) or Flexible Spending Accounts (FSA) - Dental & Vision Benefits - Basic Life and AD&D Benefits - 401k Retirement Plan with Company Match - Company Paid Short & Long-Term Disability - Paid Parental Leave - Paid Time Off & Company Holidays _The expected base salary for this position ranges from $70,000 to $90,000. It is not typical for offers to be made at or near the top of the range. Salary offers are based on a wide range of factors including relevant skills, training, experience, education, and, where applicable, licensure or certifications obtained. Market and organizational factors are also considered._ _Norstella is an equal opportunity employer. All job applicants will receive equal treatment regardless of race, creed, color, religion, alienage or national origin, ancestry, citizenship status, age, physical or mental disability or handicap, medical condition, sex (including pregnancy and pregnancy-related conditions), marital or domestic partner status, military or veteran status, gender, gender identity or expression, sexual orientation, genetic information, reproductive health decision making, or any other protected characteristic as established by federal, state, or local law._ _Sometimes the best opportunities are hidden by self-doubt. We disqualify ourselves before we have the opportunity to be considered. Regardless of where you came from, how you identify, or the path that led you here- you are welcome. If you read this job description and feel passion and excitement, we're just as excited about you._ _All legitimate roles with Norstella will be posted on Norstella's job board which is located at norstella.com/careers. If a role is not posted on this job board, a candidate should assume the role is not a legitimate role with Norstella. Norstella is not responsible for an application that may be submitted by or through a third-party and candidates should proceed with extreme caution if a third-party approaches them about an open role with Norstella. Norstella will never ask for anything of value or any type of payment during or as part of any recruitment, interview, or pre-hire onboarding process. If you are aware of or have reason to believe a job posting purportedly for a role with Norstella is fraudulent or otherwise not authorized by Norstella, please contact the Company using the following email address:_ _[email protected]_ _._ Norstella is an equal opportunity employer. All job applicants will receive equal treatment regardless of race, creed, color, religion, alienage or national origin, ancestry, citizenship status, age, physical or mental disability or handicap, medical condition, sex (including pregnancy and pregnancy-related conditions), marital or domestic partner status, military or veteran status, gender, gender identity or expression, sexual orientation, genetic information, reproductive health decision making, or any other protected characteristic as established by federal, state, or local law.
    $70k-90k yearly 29d ago
  • Client Specialist Key, Tysons Corner Center, VA

    Knitwell Group

    Specialist job in Tysons Corner, VA

    About us Talbots is a leading omni-channel specialty retailer of women's clothing, shoes and accessories. Established in 1947, we are known for modern classic style that's both timeless and timely, fine quality craftsmanship and gracious service. At Talbots relationships are the key to our business, we hire individuals who bring new ideas to the table, understand smart risk taking and can enhance an already thriving culture. With a commitment to offer modern classic style for every body type, through a full range of sizes, inclusive to every woman in your life. What We Offer: Growth! Here at Talbots our goal is to give you the tools to grow beyond this position and into the next. Incentive Opportunities Benefits: Comprehensive benefits packages accessible to both full time and eligible part time employees. To learn more, visit our We Care page. Generous Discount: 50%, 60% & 70% Merchandise Discount off Talbots and Haven Well Within. Other Perks: Referral Incentive Program, discounts on travel, shopping, concerts and more. What we Value “WE CARE”: We Win as a team and are dedicated to ensuring and applauding each other's success. We Encourage creativity, innovation and smart risk-taking. We are Committed to building relationships with our customers and associates by knowing, serving, and delighting them. We Act with integrity, transparency, candor, and respect. We Respect, honor and value diversity and are invested in cultivating a dynamic and inclusive culture. We Embrace community by bringing positive change to those we live and work in. Who You Are: Driven to create, build and cultivate relationships with customers and the community with a focus on prospecting and establishing a strong clientele from existing and new customers. Possesses a strong ambition and passion for achieving goals, both as an individual and as a member of the store team and thrives working in a team environment. Able to work cooperatively in a diverse work environment Passionate about selling and seeks organized and thoughtful ways to drive new traffic into the store. Possess excellent written and verbal communication skills and a high level of integrity. Demonstrates strong planning and organizational skills to proactively contact clientele with the intent to sell in a way that is relevant, timely and meaningful for her. Professional, assertive, and friendly with the ability to make decisions independently. Possess the technological aptitude to navigate POS/computer/iPad/handheld systems. Available at least (20) hours per week. Able to work a flexible schedule based on the needs of the business including evenings, weekends, and holidays. Comfortable climbing ladders, moving around regularly, and standing for extended periods of time. Able to bend, reach, stretch for product as well as lift, carry, and move at least 40 lbs. What You'll Do: Create and foster a culture of hospitality through exceptional customer experiences and build enduring relationships both internally and externally. Support all service enhancers to build strong relationships including active use of Concierge. Achieve sales and service metrics in key measurable areas including: Clientelling/Outreach, Appointment Setting, Talbots Classic Awards etc. Plan and prioritize tasks and responsibilities to meet the needs of the customer and business. Seek to understand customer needs & wants with curiosity and confidence through intentional conversation. Share current products and fashion trends with customers to appropriately wardrobe, inspire and build trust. Actively participate in community/store activities and events that promote the Talbots Brand. Responsible for leading/supervising others on occasion and opening the store for business and/or closing the store. Professionally represent the brand image. Note: This position description is intended to describe the general nature of work being performed by associates assigned to this job. It is not intended to be inclusive of all duties and responsibilities and is subject to change. Location: Store 00038 Tysons Corner VA-McLean,VA 22102Position Type:Regular/Part time Equal Employment Opportunity The Company is an equal opportunity employer and welcomes applications from diverse candidates. Hiring decisions are based upon a candidate's qualifications as they relate to the requirements of the position under consideration and are made without regard to sex (including pregnancy), race, color, national origin, religion, age, disability, genetic information, military status, sexual orientation, gender identity, or any other category protected by applicable law. The Company is committed to providing reasonable accommodations for job applicants with disabilities. If you require an accommodation to perform the essential duties of the position you are seeking or to participate in the application process, please contact my ***************************. The Company will make reasonable accommodations for otherwise qualified applicants or employees, unless such accommodations would impose an undue hardship on the operations of the Company's business. The Company will not revoke or alter a job offer based on an applicant's request for reasonable accommodation.
    $39k-69k yearly est. Auto-Apply 60d+ ago
  • Client Relationship Specialist - Bi-Lingual Spanish/English

    Homecentris Healthcare

    Specialist job in Gaithersburg, MD

    About Us: HomeCentris is a leading provider of home health care services dedicated to improving the quality of life for our clients. We offer compassionate and professional care tailored to meet the unique needs of everyone. Our team is committed to delivering exceptional service and building strong relationships with our clients and their families. Benefits: Competitive salary Health insurance benefits Paid time off Retirement savings plan Professional development opportunities Position Overview: We are seeking a dedicated and experienced Client Relationship Specialist who is bi-lingual in Spanish/English to join our team. The Client Relationship Specialist will play a key role in building and maintaining positive relationships with our clients and their families. The ideal candidate will have a passion for providing excellent customer service, strong communication skills, and the ability to collaborate effectively with internal teams. The CRM also acts as the client's primary point of contact at the agency and understands how to navigate the agency's resources to meet the client's needs. This position is also responsible for performing caregiver-facing activities including interviewing and scheduling caregivers for agency clients. Responsibilities: Client Intake and Assessment: Conduct initial assessments with clients and their families to determine their needs, preferences, and goals for home health care services. Client Onboarding: Coordinate the onboarding process for new clients, including completing necessary paperwork, explaining service offerings, and addressing any questions or concerns. Client Communication: Serve as the primary point of contact for clients and their families, providing regular updates on care plans, scheduling, and any changes to services. Relationship Building: Develop and nurture strong relationships with clients and their families to ensure satisfaction with services and address any issues or concerns promptly. Care Coordination: Collaborate with internal teams, including caregivers, nurses, and administrative staff, to ensure seamless coordination of care and timely resolution of client-related issues. Quality Assurance: Monitor the quality of care provided to clients, conduct satisfaction surveys, and gather feedback to identify areas for improvement and implement corrective actions as needed. Community Outreach: Represent the agency at community events, networking functions, and industry conferences to promote services and generate referrals. Documentation: Maintain accurate and up-to-date records of client interactions, care plans, and service agreements in compliance with regulatory requirements. Qualifications: Two years of scheduling experience Previous experience in client relations, customer service, or healthcare administration (Preferred). Knowledge of home health care services and industry regulations preferred. Excellent communication and interpersonal skills. Strong organizational and problem-solving abilities. Ability to work independently and collaboratively in a fast-paced environment. Proficiency in Microsoft Office Suite and electronic health record (EHR) systems. Bi-lingual (SPANISH AND ENGLISH) - REQUIRED Job Type: Full-time Benefits: Dental insurance Health insurance Paid time off Shift: Day shift Ability to Commute: Gaithersburg MD (Required) Ability to Relocate: Gaithersburg, MD: Relocate before starting work (Required)
    $42k-75k yearly est. 16d ago
  • Scheduling Specialist / Scheduling clerk job - Washington DC

    Furniture Assembly Experts

    Specialist job in Washington, DC

    Furniture Assembly Experts LLC provide assembly service for furniture to customers living in Washington DC, Maryland and Northern Virginia. We specialize in Ready-To-Assemble New furniture, office equipment, Home furniture, patio furniture, fitness equipment, sporting goods and much more Furniture Assembly Experts is Washington DC, Maryland and Virginia first choice for affordable, friendly and professional furniture installation and assembly Services. Our goal is to help our customers setup and assembly their home or office furniture so they can enjoy their purchase as soon as possible. Hassles Free, Furniture Assembly Experts is able to provide fast and effective service that consumers can count on while saving you time to do the things you really want to do. We offer a 30-day Warranty on all assembly jobs. Don't spend hours or days trying to figure out complicated assembly instructions while we can do that job for you. From Table, Chairs, to grill and Basketball Hooks, We do it all. Let us save you the time and frustration.No matter where you are, We will come right to you and assemble it for you. Hassle Free ! Job Description -------------------------------------------------------------------------------------------- APPLICATION ONLINE - PHONE CALL ABOUT POSITION NOT ACCEPTED -------------------------------------------------------------------------------------------- Predict the expense of future projects or products by analyzing monetary costs and other factors. Assist management in bidding on or determining price of service. Break down all expenses related to a project including materials, labor, and other resources. Plan project budgets. Manage field employees and tradesmen in the execution of assignment from start to finish Track projects throughout its course and recommend budget adjustments. Follow up for customer satisfaction after satisfaction of each project Required Qualifications: Advanced customer service skills. 2 years experience required Ability to multi-task and stay Organized Geographical knowledge of service area or map reading skills2 years minimum Knowledge of the furniture industry is required knowledge in furniture assembly if required Associate's degree (A. A.), bachelor degree or 2 years education equivalency required Two years related experience and/or training in customer service, dispatching or project management or equivalent combination of education and experience Ability to speak fluently english or spanish or any other language Duties Take incoming customer calls and answer customer request Schedule and coordinate all service request from customers as calls are received.Create service request for customers requesting service Dispatch Service Technicians to complete service request at customer home or office Debrief management after completion of each call. Respond to all messages left overnight and call back customers ( if needed ). Forecast workload for 2 - 3 days out Follow up on all pending and recommended work with customer utilizing the pending work log. Maintain the maintenance agreements, including billing, scheduling, and staging of materials, database information, customer call and standby technician on duty Maintain accurate on customer history files in database Update service database from service request ticket Maintain service invoice log Happy calls / customer surveys. Language Ability: Ability to read, analyze, and interpret general business periodicals, and technical procedures. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from managers, clients, customers, and the general public. Qualifications Reasoning Ability: Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form. Computer Skills: To perform this job successfully, an individual should have knowledge of Word Processing software; Spreadsheet software; Accounting software; Internet software; Order processing systems; Project Management software; database software and Contact Management systems. Additional Information All your information will be kept confidential according to EEO guidelines.
    $46k-78k yearly est. 1d ago
  • MAC Team - RCDD

    Sql Database Administrator In Fort Belvoir, Virginia

    Specialist job in Arlington, VA

    Responsibilities & Qualifications RESPONSIBILITIES Oversee activations/deactivations, installations, relocations, and upgrades of equipment, including all active and passive work. Ensure adherence to defined MACs, including simple moves of hardware, ports, and/or office setups. Provide strategic direction and technical expertise in communications distribution design for MAC projects. Review and approve design proposals, ensuring alignment with industry standards and best practices. Develop comprehensive design documentation for MAC activities, including schematics, diagrams, and specifications. Ensure adherence to regulatory requirements, building codes, and customer specifications in all design deliverables. Maintain accurate records of design changes and revisions throughout the MAC lifecycle. Conduct thorough design reviews to identify potential risks, conflicts, or inefficiencies. Implement quality assurance processes to validate the integrity and functionality of communication infrastructure designs. Collaborate with stakeholders to address design feedback and incorporate necessary revisions. Develop project plans and timelines for MAC initiatives, considering design requirements, resource availability, and customer deadlines. Coordinate with internal teams, subcontractors, and external stakeholders to ensure seamless execution of MAC projects. REQUIRED QUALIFICATIONS Experience: 5 years' experience Certifications: Registered Communications Distribution Designer (RCDD) Certification Clearance: Must possess Top Secret/SCI clearance Overview We are seeking a MAC Team - RCDD to join our team supporting DISA JSP ETM in Arlington, VA. TekSynap is a fast-growing high-tech company that understands both the pace of technology today and the need to have a comprehensive well planned information management environment. “Technology moving at the speed of thought” embodies these principles - the need to nimbly utilize the best that information technology offers to meet the business needs of our Federal Government customers. We offer our full-time employees a competitive benefits package to include health, dental, vision, 401K, life insurance, short-term and long-term disability plans, vacation time and holidays. Visit us at ***************** Apply now to explore jobs with us! The safety and health of our employees is of the utmost importance. Employees are required to comply with any vaccination requirements mandated by contract, applicable law or regulation. By applying to a role at TekSynap you are providing consent to receive text messages regarding your interview and employment status. If at any time you would like to opt out of text messaging, respond "STOP". As part of the application process, you agree that TekSynap Corporation may retain and use your name, e-mail, and contact information for purposes related to employment consideration. Additional Job Information WORK ENVIRONMENT AND PHYSICAL DEMANDS The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of the job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. Location: Arlington, VA Type of environment: Office Noise level: Medium Work schedule: Schedule is day shift Monday - Friday. May be requested to work evenings and weekends to meet program and contract needs. Amount of Travel: Less than 10% PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to use hands to handle, feel, touch; reach with hands and arms; talk and hear. The employee is regularly required to stand; walk; sit; climb or balance; and stoop, kneel, crouch, or crawl. The employee is regularly required to lift up to 10 pounds. The employee is frequently required to lift up to 25 pounds; and up to 50 pounds. The vision requirements include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus. WORK AUTHORIZATION/SECURITY CLEARANCE U.S. Citizen Top Secret/SCI clearance OTHER DUTIES Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. TekSynap is a drug-free workplace. We reserve the right to conduct drug testing in accordance with federal, state, and local laws. All employees and candidates may be subject to drug screening if deemed necessary to ensure a safe and compliant working environment. EQUAL EMPLOYMENT OPPORTUNITY In order to provide equal employment and advancement opportunities to all individuals, employment decisions will be based on merit, qualifications, and abilities. TekSynap does not discriminate against any person because of race, color, creed, religion, sex, sexual orientation, gender identity, protected veteran status, national origin, disability, age, genetic information or any other characteristic protected by law (referred to as “protected status”). This nondiscrimination policy extends to all terms, conditions, and privileges of employment as well as the use of all company facilities, participation in all company-sponsored activities, and all employment actions such as promotions, compensation, benefits, and termination of employment. TekSynap is committed to ensuring that our online application process provides an equal employment opportunity to all job seekers, including individuals with disabilities. If you believe you need a reasonable accommodation in order to search for a job opening or to submit an application, please contact *************** for assistance.
    $35k-56k yearly est. Auto-Apply 60d+ ago
  • Business Liaison/ Business Engagement Specialist (SSA Ticket to Work Program)

    Cybermedia Technologies

    Specialist job in McLean, VA

    Job Description CTEC is a leading technology firm that provides modernization, digital transformation, and application development services to the U.S. Federal Government. Headquartered in McLean, VA, CTEC has over 300 team members working on mission-critical systems and projects for agencies such as the Department of Homeland Security, Internal Revenue Service, and the Office of Personnel Management. The work we do effects millions of U.S. citizens daily as they interact with the systems we build. Our best-in-class commercial solutions, modified for our customers' bespoke mission requirements, are enabling this future every day. The Company has experienced rapid growth over the past 3 years and recently received a strategic investment from Main Street Capital Corporation (NYSE: MAIN). In addition to our recent growth in Federal Civilian agencies, we are seeking to expand our capabilities in cloud development and footprint in national-security focused agencies within the Department of Defense and U.S. Intelligence Community. We are seeking to hire a Business Liaison/ Business Engagement Specialist (SSA Ticket to Work Program) to our team! Join Us in Empowering Lives Through SSA's Employment Support Initiatives Are you passionate about making a meaningful difference in people's lives? The Social Security Administration (SSA) is committed to helping individuals with disabilities achieve greater independence through employment. By joining our team, you'll play a vital role in supporting this impactful mission-helping people unlock their potential, build confidence, and create brighter futures. If you're driven by purpose and inspired by the chance to make a lasting impact, we invite you to be part of a program that changes lives every day. The Business Liaison will play a key role in supporting the EN Service Manager in all aspects of recruiting for the EN program, including the planning and execution of recruiting efforts, events, and initiatives. This position requires a skilled recruiting professional with a strong background in workforce acquisition, event coordination, and candidate management. The EN Recruiter will serve as a critical interface between candidates, hiring managers, and the EN Service Manager, ensuring that recruiting activities are executed efficiently and align with organizational goals and compliance requirements. Position Summary The Business Liaison is a key member of the Employer Network (EN) team supporting the Social Security Administration (SSA) Ticket to Work (TTW) Program. This pivotal role serves as the bridge between employers and qualified job seekers with disabilities (Ticket Holders), driving the recruitment, engagement, and stewardship of private and public sector employers. The Business Liaison champions inclusive hiring, provides technical support on program benefits and compliance, and oversees a full lifecycle of employer relationship management to advance competitive, integrated employment for SSA beneficiaries. Key Responsibilities • Employer Recruitment & Onboarding • Proactively identify and recruit employers for the EN, onboarding them to the SSA TTW program and supporting initial implementation. • Introduce new partners to EN policies, onboarding documentation, and ongoing support provisions. • Outreach & Relationship Development • Lead outreach campaigns and conduct high-level relationship building with businesses, HR leaders, diversity officers, workforce organizations, and industry groups. • Represent the EN and SSA TTW at professional events, job fairs, industry forums, and community workforce initiatives. Employer Education & Training • Provide tailored education on the business case for hiring individuals with disabilities, clarify Ticket to Work program incentives, and instruct on available state/federal supports (e.g., WOTC, OJT). • Train employer contacts on compliance requirements, EN documentation, and data privacy standards. • Collaboration & Job Matching • Work collaboratively with EN internal staff, vocational rehabilitation agencies, and referral sources to facilitate candidate referrals, interviews, and job offers. • Leverage CRM and case management tools to streamline and document job matching procedures. • Ongoing Employer Support & Account Management • Serve as principal advisor and trusted point of contact for all EN employer partners-resolving inquiries, escalating complex concerns, and upholding SSA/EN compliance. • Facilitate employer retention initiatives through continuous engagement, satisfaction surveys, and periodic check-ins. • Data Management & Compliance • Maintain a secure, up-to-date employer database; log all engagement actions and ensure records support programmatic audits and outcome analysis. • Comply with all EN and SSA policies for data security, privacy (including PII/PHI considerations), and reporting. • Resource Development & Event Planning • Develop, customize, and present outreach materials, digital toolkits, webinars/training modules, and status reports that highlight engagement impact and share program knowledge. • Organize employer roundtables, workshops, and panel discussions-facilitating best practice sharing across sectors. • Continuous Quality Assurance & Program Improvement • Regularly review national and state disability employment trends, federal guidance (e.g., ADA, WIOA), and employer feedback to refine strategies. • Recommend enhancements to business engagement approaches, leveraging performance data to inform decisions. Required Qualifications • Bachelor's degree in Business, Human Resources, Vocational Rehabilitation, Workforce Development, or a related field (or an equivalent combination of education and work experience). • At least two (2) years' direct experience in employer engagement, business development, workforce development, human resources, disability employment, or related field. • Demonstrated knowledge of the SSA Ticket to Work program, Employer Networks (ENs), or state/federal vocational rehabilitation programs is highly preferred. • Strong public speaking, presentation, communication, and documentation skills. • Proven ability to network, influence, and build lasting partnerships with diverse business leaders and employer groups. • Proficiency in CRM, case management, and/or outreach tracking software; experience with virtual platforms (e.g., Teams, Zoom) for remote engagement. • Experience working independently and within cross-functional teams to achieve business outcomes and goals. • Commitment to confidentiality, data security, and ethical practice. Preferred Skills & Competencies • Knowledge of federal and state disability hiring incentives (WOTC, OJT, etc.), and experience in counseling employers on financial advantages and legal compliance. • Solid understanding of the Americans with Disabilities Act (ADA), reasonable accommodation processes, and workplace accessibility best practices. • Experience collaborating with American Job Centers, Workforce Development Boards, and/or state vocational rehabilitation agencies. • Familiarity with employment metrics-analyzing business engagement and placement data to identify trends and improvement opportunities. • Multicultural awareness and the ability to build inclusive engagement strategies for employers of varying size, industry, and geographic reach. • Experience in developing partnerships with federal contractors and aligning recruitment with Office of Federal Contract Compliance Programs (OFCCP) requirements. Clearance requirements: Must be a US Citizen and able to obtain and maintain a SSA Public Trust clearance If you are looking for a fun and challenging environment with talented, motivated people to work with, CTEC is the right place for you. In addition to employee salary, we offer an array of employee benefits including: Paid vacation & Sick leave Health insurance coverage Career training Performance bonus programs 401K contribution & Employer Match 11 Federal Holidays
    $59k-101k yearly est. 8d ago
  • Senior Business and Organizational Change Management Specialist

    Jeppesen 4.8company rating

    Specialist job in Arlington, VA

    Company: The Boeing Company Boeing Defense, Space, and Security (BDS) Sapphire is looking for a dynamic Senior Business and Organizational Change Management Specialist to join the team in Berkeley, MO; Arlington, VA; El Segundo, CA; Houston, TX; Huntington Beach, CA; Huntsville, AL; Mesa, AZ; Oklahoma City, OK; San Antonio, TX; Ridley Park, PA; Plano, TX; Seal Beach, CA; or Seattle, WA. The selected candidate will plan and implement activities to prepare the BDS enterprise for the modernization of its foundational systems through the conversion to the three bedrock Sapphire system of systems, which includes Enterprise Resource Planning (ERP), Manufacturing Execution System (MES), and Product Data Management (PDM). This role is essential for ensuring a smooth transition and fostering a culture of adaptability and engagement across the organization. Information Digital Technology & Security (IDT&S) supports more than 100 product teams, as they enable Boeing business partner leaders to deliver our products and services to our customers. From building a better digital experience, to designing faster and more accurate manufacturing analytics, our products touch every aspect of our business. BDS is modernizing its foundational systems, enhancing its data strategies, and improving the alignment of its execution processes via a program called Sapphire that is a joint effort between BDS and IDT&S. Position Responsibilities: Lead the planning and execution of comprehensive change strategies aligned to program objectives, business outcomes, and change standards that address the unique challenges and opportunities associated with the modernization of the ERP, MES, and PDM systems Partner with program leaders, project managers, and other stakeholders to align, equip, and activate a coalition/network of change champions, including coaching on roles and best practices to drive desired culture and sustained engagement Conduct assessments and synthesize data to measure business readiness and change impacts, defining measurable criteria and recommendations to inform integrated delivery plans that foster buy-in and address resistance Design and drive stakeholder engagement and communications activities, ensuring timely, consistent, targeted, and two-way communication across impacted audiences Plan, design, and facilitate stakeholder workshops, end-user training, and enablement activities that create practical experiences for knowledge-transfer and capability-building Establish and monitor adoption, sentiment, and performance metrics, using data and feedback loops to adjust strategies and accelerate benefits realization Identify, assess, and proactively manage change risks and resistance, partnering with program and business leaders to develop reinforcement and mitigation strategies Basic Qualifications (Required Skills/Experience): 5+ years of experience applying change management principles, methodologies, and tools in large scale, complex change initiatives Experience partnering with sponsors, leaders, and stakeholders to drive alignment and accountability Experience developing, tailoring, and delivering messages to multiple audiences Experience designing content and facilitating experiences to engage, educate, and enable large audiences Ability to travel 25% of the time Preferred Qualifications (Desired Skills/Experience): Active Top Secret Security Clearance Bachelor's Degree or higher 5+ years of experience with large-scale system implementations such as Enterprise Resource Planning (ERP), Manufacturing Execution Systems (MES), and Product Data Management (PDM) 5+ years of experience translating highly technical concepts into learning materials (e.g., job aids) for end users 3+ years of experience within information technology Experience with communication (verbal and written), analytical, and problem-solving skills Formal training and/or certification in change management (e.g., CCMP, Prosci, or similar) Conflict Of Interest: Successful Candidates for this job must satisfy the Company's Conflict Of Interest (COI) assessment process. Drug Free Workplace: Boeing is a Drug Free Workplace where post offer applicants and employees are subject to testing for marijuana, cocaine, opioids, amphetamines, PCP, and alcohol when criteria is met as outlined in our policies. General: All information provided will be checked and may be verified. Please apply ASAP for this role as recruitment may commence before the end date. Pay Transparency & Total Rewards: At Boeing, we strive to deliver a Total Rewards package that will attract, engage and retain the top talent. Elements of the Total Rewards package include competitive base pay and variable compensation opportunities. The Boeing Company also provides eligible employees with an opportunity to enroll in a variety of benefit programs, generally including health insurance, flexible spending accounts, health savings accounts, retirement savings plans, life and disability insurance programs, and a number of programs that provide for both paid and unpaid time away from work. The specific programs and options available to any given employee may vary depending on eligibility factors such as geographic location, date of hire, and the applicability of collective bargaining agreements. Salaries are based upon candidate experience and qualifications, as well as market and business considerations. Senior Summary Page Range: $136,000 - $211,600 Language Requirements: Not Applicable Education: Not Applicable Relocation: Relocation assistance is not a negotiable benefit for this position. Export Control Requirement: This position must meet U.S. export control compliance requirements. To meet U.S. export control compliance requirements, a “U.S. Person” as defined by 22 C.F.R. §120.62 is required. “U.S. Person” includes U.S. Citizen, U.S. National, lawful permanent resident, refugee, or asylee. Safety Sensitive: This is not a Safety Sensitive Position. Security Clearance: This position requires the ability to obtain a U.S. Security Clearance for which the U.S. Government requires U.S. Citizenship. An interim and/or final U.S. Secret Clearance Post-Start is required. Visa Sponsorship: Employer will not sponsor applicants for employment visa status. Contingent Upon Award Program This position is not contingent upon program award Shift: Shift 1 (United States of America) Stay safe from recruitment fraud! The only way to apply for a position at Boeing is via our Careers website. Learn how to protect yourself from recruitment fraud - Recruitment Fraud Warning Boeing is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, physical or mental disability, genetic factors, military/veteran status or other characteristics protected by law. EEO is the law Boeing EEO Policy Request an Accommodation Applicant Privacy Boeing Participates in E - Verify E-Verify (English) E-Verify (Spanish) Right to Work Statement Right to Work (English) Right to Work (Spanish)
    $61k-93k yearly est. Auto-Apply 5d ago
  • Commercial Specialist

    Description Autozone

    Specialist job in Pasadena, MD

    As a Commercial Specialist, you'll be a key player in AutoZone's commercial sales and service operations. You'll drive WOW! customer service, increase commercial sales, and ensure smooth order fulfillment and delivery. This role combines customer service, sales support, and logistics coordination, with opportunities to lead and grow within the department. What We Are Looking For Strong customer service and communication skills. Ability to manage multiple tasks in a fast-paced environment. Familiarity with billing, inventory, and delivery processes. Commitment to safety and compliance with company procedures. Valid driver's license and a clean driving record. You'll Go the Extra Mile If You Have Previous experience in commercial sales or automotive retail. Knowledge of AutoZone systems and procedures. Experience managing or supporting a team. Strong organizational and problem-solving skills. Exceptional Communication: Strong people skills and effective communication in both Spanish and English. Assist commercial customers with product selection and order management. Maintain accurate billing records and ensure on-time deliveries. Conduct account visits to build relationships and ensure service quality. Generate new business through outbound calls and in-person outreach. Follow cash handling procedures, including deposits and collections. Document and inspect all deliveries for accuracy and condition. Monitor and report on vehicle maintenance and safety. Manage battery consignment inventory and perform weekly stock checks. Handle returns and accident procedures according to company policy. Lead the commercial department in the absence of the Commercial Sales Manager. Promote a safe and compliant work environment for all team members.
    $53k-97k yearly est. Auto-Apply 3d ago
  • In Home Care Scheduling Specialist

    Right at Home 3.8company rating

    Specialist job in Ellicott City, MD

    Job Description Join Right at Home as a Full-Time In-Home Care Scheduling Specialist in Ellicott City, MD, where your strategic skills and customer service background will shine. This onsite position offers a vibrant, energetic workplace that emphasizes problem-solving and empathy, allowing you to make a real impact in the lives of seniors. You'll work in a dynamic environment where every day presents new challenges and opportunities for growth. With a competitive salary of $55,000, you'll be rewarded for your dedication to ensuring excellent care and customer satisfaction. Your contributions will directly enhance the experience of our clients and caregivers alike. You can get great benefits such as Medical, Dental, Vision, 401(k), Life Insurance, and Paid Time Off. Seize the chance to be part of a high-performance team that prioritizes fun and customer-centric service, making every day fulfilling and meaningful. What it's like to be a In Home Care Scheduling Specialist at In Home Care Scheduling Specialist As a Full-Time In-Home Care Scheduling Specialist at Right at Home, you'll thrive in a fast-paced environment where you'll handle high-volume phone calls while managing essential administrative tasks to ensure seamless operations. Your role will be pivotal in fostering teamwork, as you'll collaborate closely with colleagues to deliver exceptional service, always maintaining a customer-centric focus. Your ability to thrive under pressure will be crucial, allowing you to navigate challenges with a problem-solving mindset. With a strong commitment to empathy, you'll create meaningful connections that significantly enhance the lives of the seniors we serve, making every interaction impactful and rewarding. Join us and be a part of a dedicated team that truly values the importance of care and connection. What you need to be successful To excel as a Full-Time In-Home Care Scheduling Specialist at Right at Home, you must possess a blend of essential skills that are crucial for success in this dynamic role. Strong customer service abilities will enable you to engage effectively with clients and caregivers alike, while strategic thinking will help you navigate complex scheduling scenarios. Being solution-driven is vital, as you'll face challenges that require quick resolutions. As a team player, your adaptability will ensure smooth collaboration with colleagues, fostering a positive work environment. An organized and detail-oriented approach is necessary to manage high-volume phone calls and maintain accurate records in our fast-paced setting. Additionally, being a compassionate communicator will empower you to build meaningful relationships with the seniors we serve, enhancing their overall experience. Your leadership qualities and empathetic nature will set you apart in this rewarding position. Knowledge and skills required for the position are: Fluency in English required; proficiency in Korean is highly desirable to support marketing and business development in Korean-speaking areas. 2 years high volume scheduling experience Taking / Making 50+ calls and emails per day, great at multi-tasking customer services strategic thinking solution driven team player adaptable organized detail oriented fast paced environment leader empathetic communication Will you join our team? If you feel that this job is what you're looking for, applying is a piece of cake - just follow the instructions on this page. Good luck! IND123
    $55k yearly 21d ago
  • Program Operations Specialist

    LMI Consulting, LLC 3.9company rating

    Specialist job in Tysons Corner, VA

    Job ID 2025-13321 # of Openings 1 Category Project Management Benefit Type Salaried High Fringe/Full-Time LMI is seeking a skilled Program Operations Specialist to join a large and complex United States Postal Service (USPS) portfolio. A successful Program Operations Consultant with a minumum of three years experience supporting government contracts, analyzing project budgets, compiling resource management data and projections and tracking business development activities. The candidate must demonstrate experience and competency tracking multiple project interdependencies, project lifecycles, critical thinking, resource management, and business growth while upholding the highest standard of ethical behavior. Their primary responsibility will be to support the USPS Program Manager to streamline operations and support operations activities. LMI is a new breed of digital solutions provider dedicated to accelerating government impact with innovation and speed. Investing in technology and prototypes ahead of need, LMI brings commercial-grade platforms and mission-ready AI to federal agencies at commercial speed. Leveraging our mission-ready technology and solutions, proven expertise in federal deployment, and strategic relationships, we enhance outcomes for the government, efficiently and effectively. With a focus on agility and collaboration, LMI serves the defense, space, healthcare, and energy sectors-helping agencies navigate complexity and outpace change. Headquartered in Tysons, Virginia, LMI is committed to delivering impactful results that strengthen missions and drive lasting value. Responsibilities Responsibilities may include: Work with program manager to oversee and manage multiple stakeholders and project schedule interdependencies Effectively communicate with the geographically dispersed project team that includes subcontractors, subject matter experts, and client personnel Work autonomously with project stakeholders to resolve complex project scheduling issues Demonstrate knowledge and experience in requirements decomposition and systems integration Managing and leading consulting projects and initiatives Developing organizational and human capital strategies, conducting organizational assessments, creating deliverables (plans, reports, briefings, etc) Developing and implementing strategies and plans; developing project deliverables, conducting analysis, and responding to client requests Supporting project management and scheduling activities Qualifications Minimum Requirements: Bachelors degree with a minimum of eight (8) years of experience in one (or multiple) practices: technical project management; project scheduling; business process improvement; business consulting; continuous improvement Consultancy experience with large, complex projects Must demonstrate soft skills such as: relationship building; influencing others; emotional intelligence; and exemplary communication skills (written and verbal) Strong analytical and problem-solving skills Advanced skills and experience with Microsoft products: Power Apps, Power BI, Word, Excel, Outlook, PowerPoint, Project, and Visio Successful performance operating within an autonomous and collaborative virtual environment Ability to thrive in multiple ambiguous environments; take initiative to exceed client expectations. Ability to navigate complex organizations Significant understanding of project management fundamentals and ability to work within project constraints Excellent analytical, problem solving, and presentation skills Excellent customer relationship management skills Must be able to obtain a Position of Public Trust Clearance - US Citizen or Permanent Resident (Green Card Holder); if Green Card holder, must have resided in the US for the last 5 years and must not have traveled outside of the US for a combined total of 6 months during that time Preferred Experience/Skills: Project Management Professional (PMP) certified Masters degree Experience with/certification in: SAFe; ProSci; LeanSixSigma; CPBA; or LUMA HCD certified Experience with project management software, dashboards, and automated agile tools Strong working knowledge of Power Automate Strong working knowledge of the SDLC Project Management consulting experience Target Salary Range: $120,000-$140,000 Disclaimer: The salary range displayed represents the typical salary range for this position and is not a guarantee of compensation. Individual salaries are determined by various factors including, but not limited to location, internal equity, business considerations, client contract requirements, and candidate qualifications, such as education, experience, skills, and security clearances. #LI-SH1 EEO Statement LMI is an Equal Opportunity Employer" all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin. LMI is an Equal Opportunity Employer. LMI is committed to the fair treatment of all and to our policy of providing applicants and employees with equal employment opportunities. LMI recruits, hires, trains, and promotes people without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, pregnancy, disability, age, protected veteran status, citizenship status, genetic information, or any other characteristic protected by applicable federal, state, or local law. If you are a person with a disability needing assistance with the application process, please contact Colorado Residents: In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information. Need help finding the right job? We can recommend jobs specifically for you! Click here to get started.
    $120k-140k yearly 3d ago

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How much does a specialist earn in Arlington, VA?

The average specialist in Arlington, VA earns between $33,000 and $120,000 annually. This compares to the national average specialist range of $32,000 to $104,000.

Average specialist salary in Arlington, VA

$63,000

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