Specialist jobs in Attleboro, MA

At KARL STORZ, we are driven by a mission to enhance global health through innovative technology designed to tackle the most complex surgical procedures and medical challenges. One of the most rewarding ways to launch your career with us is by joining our Onsite Endoscopic Specialist (OES) team. In this role, you will be at the forefront of healthcare innovation, providing hands-on support for KARL STORZ advanced medical devices-ranging from hand instruments to state-of-the-art video equipment-within your assigned hospital. As an OES, you will collaborate closely with the Sterile Processing Departments and Operating Room teams, playing a critical role in ensuring the success of surgical procedures. This position is more than just a job-it is a gateway to an exciting and diverse career path. Whether you aspire to transition into medical device sales, advance into leadership, share your knowledge as an educator, or specialize in marketing, the opportunities for growth within KARL STORZ are limitless. With a commitment to internal development, we empower you to explore your passions, develop your skills, and propel your career to new heights. Join us and be part of a team dedicated to making a tangible impact on global health! Key Responsibilities: Face-to-face customer support, including OR, SPD and Biomed Video tower/system set-up and support Inspection, repair, troubleshooting and replacement of KARL STORZ devices Monitoring, reporting, and facilitating repair/ exchange transactions Transporting, cleaning/sterilization and packaging of instruments after use Trouble shoot video and instrument issues in the O.R. Instrument/equipment repair management Requirements: A minimum of high school diploma or equivalent Experience in Sterile Processing, Sales, or other Surgical Technology/Medical role Our successful candidate will have excellent written and spoken English language business communication skills. They will also have demonstrated success working in a collaborative, service-oriented team environment. Effective communicator, collaborative, and effective time management Possess exceptional organizational skills and the ability to multi-task MS Office - proficient user as the role will need to work with Excel spreadsheets and reporting Role requires the completion of a drug screening for safety-sensitive positions Must be able to lift/push/pull up to 25lbs Preferred Qualifications: Associate's Degree and/or CRCST certification Key attributes of an exceptional OES: Collaboration: Build strong, respectful relationships with team members, fostering an inclusive work environment and driving process improvements. Critical Thinking & Problem Solving: Analyze situations to understand the "why" and "how," delivering solutions with professionalism. Communication: Engage in clear, concise interactions with customers and colleagues, effectively conveying ideas and information. Customer Service: Create an environment where customers feel valued, respected, and understood, building lasting business relationships. Technical Proficiency: Utilize email, calendars, virtual collaboration tools, and spreadsheets to manage tasks, analyze data, and support business decisions. What is in it for you: Relocation Support: Enjoy generous relocation reimbursement packages to ease your transition. Professional Growth & Development: Receive financial support to obtain industry certifications (e.g., CST, CRCST). Get reimbursed for certification exam fees and study materials. Take advantage of ongoing training and educational opportunities to advance your career. Collaborative & Dynamic Work Environment: Engage in cross-functional collaboration and knowledge sharing. Benefit from regular feedback, recognition, and support for your growth and development. Be part of a team that celebrates successes together. Access to Cutting-Edge Medical Technologies: Work with state-of-the-art medical equipment. Collaborate with leading medical professionals. Contribute to innovative solutions that improve patient care. Who we are: KARL STORZ is an independent, family-owned company headquartered in Germany's renowned MedTech manufacturing region. For 80 years, we've pioneered the most groundbreaking innovations in endoscopic surgery, video imaging, and OR integration to benefit patients and healthcare providers alike. With more than 9,000 associates worldwide and 2,600 in the US, we pride ourselves on harnessing cutting-edge technology, precise workmanship, and unrivaled customer support to help healthcare facilities succeed. With onsite locations and field opportunities across the country, we attract a diverse and talented staff. It's not just about the tools we create-it's about the lives we change, together.

Senior Desktop Support Engineer | Financial Services Boston, MA (Hybrid) Z $120K + Bonus A global investment firm is seeking a Desktop Engineer to join its Boston-based infrastructure team. This is a hands-on role supporting approximately 350 users across international offices, offering exposure to a wide range of technologies and direct engagement with business stakeholders. Key Responsibilities: Provide end-to-end technical support (Tier 1-3) across desktop, application, and infrastructure environments Troubleshoot hardware and software issues; own service tickets through resolution Support and maintain Windows 11, Active Directory, SCCM, Citrix, and Azure environments Build and image laptops; contribute to automation and process improvement Participate in a light on-call rotation (1 in 5 weeks) with global support coverage Candidate Profile: 4-5+ years of hands-on desktop support experience Strong communication and customer service skills; technical aptitude is important, but people skills are essential Experience in financial services or professional services environments preferred Familiarity with Microsoft technologies; scripting and cloud certifications are a plus Comfortable working an 8am-4pm shift, three days per week on-site in downtown Boston Why Apply: Small, collaborative team with direct access to leadership Culture of flexibility, training, and internal growth Competitive compensation: $120K base + 20% annual bonus target Strong benefits and a supportive, people-first culture Interviews begin shortly. If you're looking for a role where you can grow, be trusted, and make an impact, this could be the right fit. Reach out to learn more.

The Planet Group seeking an experienced Help Desk Technician to support a short-term, onsite engagement in Boston. This role is focused on end-user support, workstation imaging, device deployment, and troubleshooting across a Windows environment. The ideal candidate has strong customer service skills, can work independently, and is comfortable supporting a fast-moving office environment. It is an onsite role and is a short-term (three month) assignment. Key Responsibilities Perform workstation imaging and reimaging using standard corporate tools (SCCM, MDT, Intune, or similar). Deploy laptops/desktops, install software, and configure user profiles. Provide Tier 1-2 help desk support for hardware, software, printers, VPN, and network issues. Assist with account setup, password resets, and user onboarding activities. Troubleshoot Windows OS issues and perform system updates as needed. Document tickets, resolutions, and asset updates in the IT service system. Support walk-up, desk-side, and phone-based technical requests. Escalate issues appropriately when outside scope. Required Skills & Experience 1-3 years of help desk or desktop support experience Hands-on workstation imaging experience is required (SCCM, MDT, Intune, or similar tools) Strong knowledge of Windows 10/11, Office 365, and common enterprise applications Experience troubleshooting laptops, desktops, monitors, printers, and peripherals Familiarity with Active Directory (password resets, basic account support) Excellent customer service and communication skills Ability to work onsite in Boston for the full contract duration Preferred Skills Experience with ticketing systems (ServiceNow, Jira, Zendesk, etc.) Basic networking knowledge (DHCP, DNS, Wi-Fi troubleshooting) Experience in professional services, finance, healthcare, or high-volume support environments Interested candidates can apply by clicking on the link.

Key Responsibilities Act as the initial point of contact for all technology-related requests submitted via phone, email, or the ticketing platform. While the role is primarily remote (about 90%), the Analyst must be able to travel into the office when coverage is required for local IT personnel. Troubleshoot and resolve issues involving computers, mobile devices, printers, conferencing tools, and network connectivity. Provide support for essential firm applications, including Microsoft 365, Teams, Zoom, Citrix, VPN solutions, and legal tools such as iManage and Intapp. Offer high-touch, concierge-level assistance to attorneys, partners, and leadership to minimize downtime and ensure smooth client service. Handle setup, configuration, and maintenance of hardware for new employees, internal moves, and visiting legal staff; assist with conference room and AV equipment as needed. Record tickets, resolutions, and actions taken, and contribute to internal documentation by updating the Knowledge Base. Track and manage computers, peripherals, and loaner devices to support daily operations. Work closely with other IT team members to escalate advanced issues while remaining engaged until the matter is fully resolved. Participate in after-hours or on-call rotations to meet urgent business or client needs. Core Competencies Strong analytical and troubleshooting abilities, especially in time-sensitive situations. Exceptional customer service skills and the ability to communicate clearly and confidently. Works well independently and as part of a team while maintaining a high level of discretion. Anticipates user needs and delivers service with urgency and professionalism. Quickly learns new technologies and adapts to evolving tools and workflows. Explains technical problems in a straightforward, user-friendly manner. Demonstrates sound judgement when handling confidential or sensitive information. Collaborates effectively with IT peers and other departments. Preferred Background Three to five years of technical support experience within a law firm or similar professional environment. Solid understanding of Windows 10/11, Microsoft 365, Teams, Citrix, and VPN platforms. Knowledge of legal applications such as iManage and Intapp. Willingness to work extended hours or weekends when necessary. The Phoenix Group Advisors is an equal opportunity employer. We are committed to creating a diverse and inclusive workplace and prohibit discrimination and harassment of any kind based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. We strive to attract talented individuals from all backgrounds and provide equal employment opportunities to all employees and applicants for employment.

ENTEGRATION, Inc., a leading provider of outsourcing, consulting, and systems integration providing IT consulting services to the medical industry, is seeking a motivated, energetic Help Desk Technician to support a large client in Waltham, MA. This is a full-time, hybrid position at our client's Waltham, MA office, with up to 25% travel to other offices in the Boston area required. The ideal candidate will image and update PCs to bring infrastructure up to appropriate standards for our client's configuration of their environment. This role provides a great opportunity to gain hands-on experience in troubleshooting, hardware/software maintenance, and network support in a collaborative environment. A successful candidate will have good intrapersonal skills and be able to interface with management at our client to understand and design solutions to meet their needs. The Help Desk Technician will work closely with our client's management and employees to understand their needs and solve support issues. They will also work closely with other Entegration employees to ensure that standard solutions are implemented and to ensure that best practices are shared amongst all Entegration clients. Duties and Responsibilities: Work with team to image and swap out PCs across the entire network. Travel required to swap and replace equipment. Assist with technical support to end-users via phone, email, or in-person. Troubleshoot hardware and software issues for desktop computers, laptops, and mobile devices Install, configure, and maintain operating systems, software applications, and peripherals. Assist with setting up and managing user accounts, permissions, and access rights in Active Directory. Perform basic network troubleshooting (e.g., Wi-Fi connectivity, IP conflicts, printer setup) Help maintain IT documentation, including hardware/software inventories and technical procedures. Collaborate with senior IT staff for escalated issues and ongoing projects. Ensure the security and privacy of networks and computer systems. Assist with routine maintenance of servers, backups, and system updates. Help team Perform analysis, troubleshooting, diagnosis, and resolution of client systems and network, including IP phone systems Work with team implement, upgrade, migrate, and maintain all Microsoft Windows pc's Collaborate with onsite and remote IT support Team members Qualifications: Bachelor's degree in information technology, Computer Science, or a related field (or equivalent experience). 2+ years of experience in a help desk or IT support role in a professional environment. Basic understanding of networking (TCP/IP, DNS, DHCP) and computer hardware. Familiarity with Windows operating systems. Excellent troubleshooting methodology and skills. Ability to work independently and in a team environment Candidates must always retain the highest level of professionalism. Ability to work a flexible schedule is required; may occasionally be required to work outside standard business hours with travel to other satellite locations Willingness to learn new technologies and develop professionally Microsoft Certification (MCSE or MSTP) a plus but not required. Required Technologies: Strong skills deploying, using, and troubleshooting Windows desktop operating systems Understanding of Microsoft Active Directory, Group Policy, and File and Print services Understanding of Office 365 Networking Protocols including DNS, DHCP, & TCP/IP Familiar with Enterprise Anti-Virus technologies An understanding of Terminal /RDP and or Citrix Services administration and troubleshooting Experienced deploying workstations using PDQ, MDT. Candidate must be familiar with automated trouble ticketing systems Candidate must be familiar with automated systems monitoring tools Familiarity with the following technologies is a plus, but not required: Knowledge of Dell hardware Knowledge of Windows Configuration designer Working knowledge of Cisco switches Knowledge of Windows scripting About Us: ENTEGRATION, Inc. is a leading provider of outsourcing, consulting, and systems integration services. Since 2000, ENTEGRATION has worked with medical practices of various sizes, ranging from practices with 2-3 providers in a single office to 10 or more providers spread across several offices. ENTEGRATION specializes in helping our clients implement electronic medical record (EMR) systems from start to finish, including the selection, planning, implementation and on-going support phases. Our focus on medical practices has allowed us to build specific services that today's practices require, including HIPAA security, EMR hosting, EMR off-site backup, and numerous other services. Our clients depend on us to manage their networks and ensure that they are secure, efficient, and reliable. ENTEGRATION understands medical practices and how they run, allowing us to provide the highest level of service. We strive to be more than just a vendor to our clients; we aim to be a trusted technology advisor and valuable partner. You can learn more about ENTEGRATION by visiting ******************** ENTEGRATION, Inc. is an equal opportunity employer.

Freeman Mathis and Gary, LLP is a rapidly growing, national litigation firm seeking an enthusiastic IT Support Specialist to join our Boston, Ma office. The IT Support Specialist provides ad-hoc and planned training and support to end users across our national Firm. The primary focus is on the end user and ensuring that their needs are met so they can effectively use technology to perform their jobs. This position requires excellent customer service skills, communication skills, problem solving skills, training skills, and an expert level mastery of Microsoft Office. The IT Support Specialist works closely with other IT Team members in one or more offices, Subject Matter Experts (SME's) across functional roles, the Firm's Training Coordinator, the HR Department and the Administrative Managers. This role may at times be called on to present training to leadership or large audiences virtually or in person. The following set of success factors describe the characteristics of those who are successful in our Firm: Helpful, Congenial, Personable, Positive Unpretentious, Approachable, Respectful, Team Oriented Accountable, Takes Ownership, Corrects Mistakes Organized, Timely, Confidential, Responsive (within 24 hours) Essential Job Functions: Support for all end user technical and applications software problem resolution Monitor ticketing system to ensure resolution of all incidents and/or appropriate escalation to firm technology resources in a timely manner Interact with the IT team, HR and Administrative management- leverages relationships for excellent outcomes and end user support initiatives Communicates effectively with attorneys, staff, clients and vendors Provide support & training for VOIP & Softphones, Unified Collaboration Systems, and video conferencing systems Active Directory, Office 365 Administration Support deployment of new technologies, identification of technical needs, and effectively communicating those needs to the managing partners of the firm Accurate documentation of IT service requests to ensure ticket response and resolution as well IT Processes and Policies Maintain positive vendor relationship management when necessary and escalate issues to IT Support Manager as needed Facilitate the setup and relocation of offices under tight timelines (technologies include desktop and user setup, printing, application support and many others) Additional duties as assigned Education, Experience and Skills: High School Diploma required. Bachelors' Degree preferred (IT or IS) iManage or Document Management experience preferred Five or more years' experience as an IT support specialist in a professional services environment Expert level Microsoft Office Suite, specifically Excel, Word & Outlook. OneDrive, Teams & SharePoint are highly Experience in training and development highly desired Law Firm experience a plus, working knowledge of the legal process preferred Demonstrates a high level of patience, able to meet users where they are and teach them how to self-serve to reduce their reliance on IT support going forward Self-motivated with the ability to work under little or no direction once basic job competencies are mastered Flexibility to work outside of business hours and overtime as required This position may require travel to assigned support locations and other locations as needed What we offer you Competitive compensation Comprehensive benefits package, including medical, dental, and vision HSA and FSA plans available for employees and dependents Work-life balance Generous PTO policy 401K plan including a 3% Employer Safe Harbor contribution Firm paid life insurance and long-term disability Employee Assistance Program Year-end bonuses and referral fee programs EEO Statement Freeman Mathis & Gary, LLP (FMG) is committed to providing equal employment opportunities to all applicants and employees by maintaining a workplace free of discrimination based on race, color, religion, sex, national origin, age, disability, genetic information, or any other protected status as provided by law. FMG complies with all applicable federal, state, and local laws. This position is subject to our drug‑free workplace policy, which includes the ability to pass a pre‑employment drug screen. Employees may be subject to reasonable‑suspicion drug testing in accordance with Firm policies outlined in the Employee Handbook.

Job Title: IT Support Analyst Primary Location: Boston, MA -on site 5 days a week Position Type: Full-Time MUST BE Citizen or Green Card The IT Support Analyst provides comprehensive technology support to attorneys, legal professionals, and staff across the firm. Acting as the first point of contact for all IT-related issues, this role delivers both remote and in-person assistance to ensure seamless operations in a fast-paced professional services environment. What You Bring to the Role (Ideal Experience) 3-5 years of IT support experience in a law firm environment (preferred) Strong knowledge of Windows 10/11, Microsoft 365, Teams, Citrix, and VPN technologies Familiarity with legal applications such as iManage and Intapp Excellent problem-solving skills with the ability to resolve issues under pressure Strong customer service orientation with outstanding communication skills Ability to work independently and collaboratively while maintaining professionalism and confidentiality Flexibility to work extended hours or weekends as business needs require Ideal candidates will have held roles long term in law firms or professional service organizations What You'll Do (Skills Used in this Position) Serve as the primary contact for IT support through phone, email, and ticketing systems (approximately 90% remote with occasional in-office coverage) Provide timely and professional troubleshooting for desktops, laptops, mobile devices, printers, conferencing technology, and network connectivity Support core firm applications including Microsoft 365, Teams, Zoom, Citrix, VPN, and legal-specific tools (iManage, Intapp) Deliver high-touch, "white glove” support to attorneys, partners, and executive staff Set up, configure, and maintain equipment for new hires, office moves, and visiting attorneys; assist with AV and conference room technology Document all work performed in the firm's ticketing system and contribute to the Knowledge Base Maintain and track IT assets, peripherals, and loaner equipment Collaborate with IT colleagues to escalate complex issues while maintaining ownership until resolution Provide after-hours or on-call support as required to meet business and client demands

Job Title: Desktop Support Engineer Must Have Technical/Functional Skills End user Desktop / Laptop Support. Laptop build process. System Deployment and Systems Management knowledge, JAMF, Windows 11, Windows 10. JAFM to manage Apple Devices, Microsoft Intune, Windows Auto Pilot. Rescue LogMeIn, ServiceNow, Zoom, Microsoft SCCM preferred. IT ServiceDesk experience Roles & Responsibilities Strong understanding of SCCM with advanced knowledge of application deployment, patch management, operating system deployment, client and server maintenance, troubleshooting, and reporting. Experience creating collections, packages, applications within SCCM Should have strong experience in SCCM 2007 & 2012 Experience in installation of Microsoft System Configuration Manager 2007-2012. In-depth knowledge of SCCM client installation, software distribution, remote control, and other SCCM issues. Expertise in SCCM Administration, deployment, packaging, network inventory, boundaries, installer and network designing. Experience in deploying, troubleshooting, and managing Windows devices Must have excellent competency with SCCM, WSUS and other patching tools. Experience in supporting Windows Server 2012, 2016, 2019 Generic Managerial Skills 1. Be a point of contact for all proactive technical engagements. 2. Work independently and as a team member 3. Must be able to meet deadlines/Must be able to work after hours and some weekend if required by the business.

We are looking for a 6-month contract IT Support Specialist who will provide day-to-day technical support across the organization, focusing on troubleshooting and maintaining printers, network systems, and Google Workspace. This role is critical during a period of transition as their current IT staff member departs, and they build our in-house capabilities. Key Responsibilities: Provide daily IT support for staff across multiple locations, including troubleshooting personal and network printers, resolving connectivity issues, and supporting remote deposit functions. Maintain and optimize Google Workspace and ensure seamless network integration for all devices. Address technical issues efficiently without getting bogged down by minor problems. Escalate complex issues to higher-level support (Tech MD) as needed, while striving to resolve as much as possible in-house. Collaborate with the IT Manager and Head of IT to ensure smooth operations and transition. Assist with computer switching and ensure all devices are on the same network. Support the organization during a period of change, including adapting to new processes and technologies. Required Experience 3-5 years of professional IT experience Strong understanding of general IT concepts, specifically printers, networks Experience with Google Workspace Excellent troubleshooting and problem-solving skills Strong communication and soft skills; able to support staff with varying levels of technical expertise Preferred: IT degree (preferred, but not required) Broadcasting industry experience (not required, but a bonus) Compensation: $24-$26/hr. Exact compensation may vary based on several factors, including skills, experience, and education. Benefit packages for this role will start on the 1st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.

Here at OOFOS, we live to make people feel good. We are the leading brand in a category we pioneered over 14 years ago that is vastly growing - recovery footwear. We did this by launching a proprietary foam technology that is scientifically proven to make people feel good in our footwear. This technology is OOfoam™. The Merchandising Operations Specialist supports and strengthens the merchandising function through precise product data management, operational excellence, and informed assortment building. This role ensures that every SKU is accurately built, tracked, and communicated cross-functionally while contributing to seasonal line architecture, product strategies, and channel assortments. The ideal candidate brings 3-5 years of merchandising experience, strong knowledge of retail math and merchandising fundamentals, and a detail-driven, process-oriented work style well suited for a fast-paced brand. Key Responsibilities Product & Data Management Own SKU creation, product hierarchy building, and attribute coding within merchandising, PLM-like tools, and ERP systems. Maintain and audit product setup throughout the lifecycle to ensure 100% accuracy across internal tools and downstream systems. Manage seasonal updates, item status changes, and data cleanup. Sample management: ordering samples for our sales team, marketing team and international team on a seasonal basis. Manage sample product storage flow in HQ and offsite. 3rd party photography studio management - ordering, timing, and labeling of new products Merchandising Operations Support development of seasonal product line frameworks, including SKU efficiency planning, carryover logic, style/color architecture, and segmentation by channel. Assist in building assortments for wholesale and DTC using sales data, productivity metrics, and merchandising principles. Build and maintain merchandising tools including line plans, line sheets, sell-in assets, and seasonal internal documents. Track and manage seasonal calendars, deliverables, and cross-functional milestones. Utilize and maintain the New Item Status Tracker (serving as our PLM) to ensure product data is updated, consistent, and reliable. Analysis & Insights Apply retail math to assess SKU performance, margin, productivity, and assortment efficiency. Strong command of key retail and digital metrics such as sell-through, margin, full price realization, weeks of supply, repeat rates, and productivity KPIs. Partner with Planning to gather selling reads and seasonal insights that inform future assortment decisions. Cross-Functional Collaboration Serve as the merchandising point person for product data accuracy and line information. Collaborate with Product, Planning, Sales Ops, Marketing, OSP (Label Production), and Operations to ensure smooth product setup through go-to-market. Support communication of product information to external wholesale partners through tools such as Envoy B2B. Requirements Bachelor's degree in Business, Marketing, or related field (or equivalent experience). 3-5 years of experience in merchandising, merchandise operations, planning, or related consumer product categories (footwear/apparel preferred). Strong understanding of merchandising fundamentals, including assortment development, retail math, seasonal planning, and SKU optimization. High proficiency in Excel/Sheets (pivot tables, VLOOKUP/XLOOKUP, data validation, complex formulas). Familiarity with NetSuite, New Item Status Tracker, OSP (Label Production), and Envoy B2B are strong pluses. Exceptional attention to detail; comfortable owning and managing large volumes of product information. Proactive self-starter with excellent organization and follow-through. Clear communicator and effective collaborator across teams. Leadership/Cultural Requirements Cultural fit is crucial - Strong desire to make people feel good and live our brand ethos is a must. A “team first” attitude, collaborative mindset and openness to feedback is a must. Contribute to a positive, can-do attitude. Enthusiasm for organization, clear structure, and impeccably maintained product data. Energized by connecting product strategy, sales insights, and operational execution. Demonstrates initiative, anticipates issues, and thrives in a dynamic, fast-moving environment. Brings a strong balance of analytical rigor and merchandising intuition. Job Type: Full Time - Exempt, Hybrid based in Braintree, MA OOFOS is an Equal Opportunity Employer. We recruit, hire, train and promote without discrimination due to age, race, color, religion, sex, sexual orientation, national origin, citizenship, disability, military leave or veteran status, genetic information, or any other status protected by applicable federal, state or local law.

Job Title: Client Services Specialist - Commercial Banking Experience: 2+ Years As a successful member of Commercial Operations, you will be asked to meet and exceed department service and quality standards, while maintaining consistent levels of communication with external customers and colleagues. Specialist will perform root cause analysis to identify potential solutions and process improvement opportunities for recurring service issues. In addition, they will support the implementation of solutions that will ultimately improve Service Level, decrease operational effort, and increase the overall client experience. You will also be responsible for (but not limited to) the following: Serve Cash management, ACH and Commercial Card customers via request received by telephone, Chat or email. Research and train clients on all products offered. Independently service both internal and external customers on a wide variety of Commercial Card, ACH & cash management products, services and technical issues through all incoming channels. Diagnose, prioritize, resolve and/or escalate all technical, system, or procedural issues. Partner with various operational support staff in the reconciliation of client problems while attempting to limit future occurrences. Proactively advise management of impending problems or obstacles to meeting service standards. Qualifications Candidates must possess excellent verbal/written, time management, ability to multitask, interpersonal skills. The candidate must be goal driven with a desire to productivity goals; including meeting day to day business needs, with advanced problem-solving skills/ability to negotiate through difficult situations. 5 Years of customer service and Call Center experience; banking experienced preferred Excellent phone communication and listening skills Ability to prioritize and manage daily workload Ability to multi-task and work independently in a fast-paced work environment Computer proficiency and acumen Self-motivated attitude with a desire to succeed Analytical skills and the ability to recognize trends (Ability to exercise considerable independent judgment and attention to detail) Company Profile: Stratacent is a Global IT consulting and Services firm, headquartered in Jersey City, NJ, USA with offices in UK, Canada, and South Africa and global capability centers (GCC) in Pune and Gurugram in India. Our focus areas include Data and AI, Cloud Services, Automation, IT Operations, Application Development, and Information Security. URL - ********************* Stratacent - data driven solutions Global managed services firm assisting customers with digital transformation, including data and analytics, cloud services, automation, and IT service management. stratacent.com Employee Benefits: • Group Medical Insurance • Cab facility • Meals/snacks • Continuous Learning Program Stratacent India Private Limited is an equal opportunity employer and will not discriminate against any employee or applicant for employment on the basis of race, color, creed, religion, age, sex, national origin, ancestry, handicap, or any other factors.

FT Hybrid role, 2-3 days in Quincy, MA Candidate must work the 2nd shift - 11 AM to 8 PM EST IT helpdesk technician, 3+ years experience Solid Understanding of Identity Access Management and best practices is desired. Python or PowerShell scripting is a plus. Great communications and ability to work with our client users and customer VIP executives at their office locations. Self Starter. Able to work independently. Avid learner. Prior MSP experience is very helpful. Imaging to a workstation - For MS, it would be Intune and Apple Congi - knowledge here is key Laptop workstation setups & user onboards is the main functions with client office support that includes A/V media rooms, Wifi/Network, Printers, Phones, Level1 Helpdesk triage & troubleshooting etc. Supporting Level1/2 ticket requests for clients as part of the helpdesk team and rolls into our Helpdesk Manager/Lead Some background with Windows, including Windows 11 upgrade support and rollouts to laptops Azure and AWS knowledge are key Experience supporting VP-level laptop issues Some background in MacOS workstation support Some background with InTune, Kandj,i and similar imaging and deployment software Position will be reporting into our Quincy Marina Bay office.s

Content Systems & Automation Administrator Hybrid - North Shore, MA | $80K + 15% bonus Our client is seeking a technical CMS (Content Management System) administrator to own the production and automation of client-facing materials. This role is hands-on with Seismic (or similar CMS tools) - not a creative marketing job. You'll manage templates, structured data, workflows, and compliance-friendly collateral used across Sales, Marketing, and Client teams. What You'll Do: Administer a content management platform (Seismic preferred; Highspot, Vermilion, HubSpot, etc.) Maintain automated templates for factsheets, commentaries & client materials Work with XML/CSV data feeds, platform troubleshooting, and workflow optimization Support compliance processes in a regulated environment Partner with IT, Marketing & Sales on CMS improvements and future platform decisions If you are a systems-minded operator with CMS experience who likes structured content, accuracy, workflow ownership, and improving how teams produce client materials. This role would be a great fit! If you've managed a CMS or content automation system and are looking for a new opportunity, apply today!

Seeking a Legal Systems Specialist for a 1-year onsite contract in Waltham, MA (onsite 2 days/week). Will triage contract requests, support lifecycle management, format/redline documents, and pull key info from agreements; contract systems experience preferred. This role supports legal operations by managing high-volume agreement processing, maintaining the Agiloft contract system, preparing documents, and assisting with PO and expense workflows. Requires 2-3 years of professional experience, strong Microsoft Office skills, familiarity with Agiloft or similar CMS, and excellent communication and organizational abilities.

: Crown Equipment Corporation is a leading innovator in world-class forklift and material handling equipment and technology. As one of the world's largest lift truck manufacturers, we are committed to providing the customer with the safest, most efficient and ergonomic lift truck possible to lower their total cost of ownership. Responsibilities Responsible for driving end-user adoption of Crown InfoLink products. Helps customer develop and implement best practices and standard operating procedures. Prepare internal and external customers for a successful implementation by planning, training and managing support service processes. Develop and support the retail network to provide web-user and operator trainer training. Deliver, develop, and support the retail network with conducting business reviews and consulting with end users on sustaining use and improvement processes. Analyze Crown InfoLink data and make recommendations on action steps. Participate in sales calls and demos to the extent that it relates to the after-sale support. Quote, sell, and provide Crown InfoLink support services. Minimum Qualifications 2-4 years related experience Associate degree (Business) Must have valid driving privileges Extensive travel & overnight stays (over 20%) Preferred Qualifications Lead and effectively garner customer support to achieve customer objectives. Good communication skills both verbal and written. Good computer, organizational, interpersonal, and motivational skills. Basic IT wireless knowledge. Work Authorization: Crown will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Individuals with temporary visas or who need sponsorship for work authorization now or in the future, are not eligible for hire. No agency calls please. Compensation and Benefits: Crown offers an excellent wage and benefits package for full-time employees including Health/Dental/Vision/Prescription Drug Plan, Flexible Benefits Plan, 401K Retirement Savings Plan, Life and Disability Benefits, Paid Parental Leave, Paid Holidays, Paid Vacation, Tuition Reimbursement, and much more. EOE Veterans/Disabilities

first PRO is now accepting resumes for a Azure Devops Admin in Newton, MA. This is a 3-6month contract to hire role and onsite 3 days per week. This person will be a technical resource administering ADO and project management tools. Responds to support tickets, trains new users, configuration of ADO, metrics, dashboards, etc. Needs Agile experience Also needs someone with strong business analysis skills because they will be customer facing new initiatives (she mentioned possibly implementing Microsoft AI tools) and be working with other managers, VPs, etc. Really wants someone with ADO, is open someone light on ADO if they also have Jira or Atlassian but really strongly prefers ADO. 2-3 years of experience in this type of role, 3 days onsite in Newton.

Looking for Veeva Vault Safety L3 Support professional The candidate will be responsible for providing support and troubleshooting for Veeva Vault Safety . Experienced and Certified in Veeva vault (preferably Veeva Vault Safety) Provide support in system administrator and provide production support (L1L2L3 ) for Veeva Vault Applications as per company defined SLA. Having a good understanding of ServiceNow (Incidents, Problem Tickets, Change Managements, Service Requests) processes. Having a good understanding in Life Science industry processes. Having knowledge of GxP systems and documentations. Having knowledge on user account create and modify inactive process. Having knowledge on custom reports, dashboards, and Object data Note : If you are interested please share me your resumes to ********************* or else reach me at **********.

We are transforming precision medicine. Variantyx is a technology-driven precision medicine company providing state-of-the-art diagnostic solutions for rare genetic disorders and reproductive genetics markets, and treatment optimization in oncology. Our proprietary whole genome analysis platform allows us to better understand a person's genetic makeup, leading to unmatched diagnostic capabilities and improved personalized treatment recommendations. Role Description: Variantyx, Inc. is looking for an experienced Medical Billing Specialist to help complete our daily billing tasks to include patient billing, claim rejections, appeal submission and follow-up. In this high visibility role reporting to the Director of Market Access and Reimbursement you will be responsible for developing and executing companywide RCM initiatives and overseeing day-to-day RCM activities to directly contribute to overall company growth and profitability. Strong organizational, data entry, attention to detail and follow-up abilities are a must for a successful candidate. Ideal candidate will have extensive experience in denial and appeal management for genomic testing. Responsibilities ● Conduct follow-up inquiries for outstanding claims with third party payors. ● Review claims issues, make corrections as needed, and rebill. ● Review explanation of benefits to ascertain if the claim processed and paid correctly. ● Assist in creating and submitting appeal packages for denied claims. ● Performs other essential duties as assigned. Qualifications: ● An associate's degree in healthcare or equivalent work experience. ● Proficient in Microsoft Office, and Salesforce. ● Genetic and or pathology billing knowledge a plus. ● Previous experience with XiFIN or related billing system ● Knowledge of office administration procedures with the ability to operate most standard office equipment. ● Ability to work professionally with sensitive, proprietary data & information while maintaining confidentiality. ● Excellent interpersonal skills including the ability to interact effectively and professionally with individuals at all levels; both internal and external.

The Revenue Cycle Specialist plays an essential role in ensuring the accurate and efficient management of the healthcare center's billing, reimbursement, and financial processes. This position is responsible for performing end-to-end revenue cycle functions including patient registration accuracy, insurance verification, charge capture review, claims submission, payment posting, and account follow-up. The specialist works closely with clinical, billing, and administrative teams to promote optimal reimbursement, minimize denials, and support the financial health of the organization. Key Responsibilities Billing & Claims Management Prepare, review, and submit clean claims to payers in a timely manner. Monitor claim statuses, resolve rejections, and correct billing errors. Conduct follow-up with insurance companies to ensure prompt reimbursement. Identify and address recurring claim issues and work with internal teams to resolve root causes.