This is your opportunity to be part of Midco - a leader in communications and technology! As a member of our team, you'll redefine customer experience, creating meaningful connections with each customer you serve. As a CX Specialist I, you will create meaningful connections with customers by delivering exceptional experiences. In this role, you will build strong relationships while efficiently managing multiple inquiries and resolving concerns related to internet, billing, cable and phone services. Your focus will be on providing accurate, timely and empathetic support while identifying opportunities to enhance customer satisfaction and loyalty.
Responsibilities:
* Connect with customers to provide solutions for product, service and billing inquiries.
* Deliver exceptional customer experiences by building rapport, demonstrating empathy and resolving questions and concerns accurately.
* Identify and recommend products and solutions based on individual customer needs, enhancing their understanding of Midco's offerings and options.
* Utilize creative problem-solving skills to troubleshoot and address customer questions and concerns.
* Follow up with customers in a timely manner when necessary.
* Efficiently manage time and handle customer interactions, ensuring accurate responses and high customer satisfaction.
* Navigate multiple tools and systems to troubleshoot issues, find resolutions and seamlessly support customers.
* Document customer interactions and transactions, including inquiries, complaints, comments, and actions taken, ensuring accurate records.
* Maintain strong knowledge of Midco products and services.
* Provide feedback and suggest improvements for internal and customer-facing tools and systems.
* Participate in training to develop and broaden skill sets and support customer demand.
* Make providing an exceptional customer experience a daily focus by embracing the culture of empowerment to do the right thing for our customers
* Model Midco's mission, vision, values, ethos, and Leadership Success Drivers, and inspire others to do the same.
* Ensure customer privacy by adhering to Midco's privacy guidelines while actively following Midco policies and procedures.
* Maintain reliable and predictable attendance as required by the position.
* Perform other duties as assigned.
Note: Management reserves the right to assign or reassign functions and responsibilities to this job description at any time.
Required Qualifications:
* High school diploma or equivalent (GED).
* Basic typing, email and computer skills.
* Proficient at using technology including the internet and applications.
* Exceptional communication skills, both verbal and written.
* Ability to adapt and excel in a fast-paced work environment.
Preferred Qualifications:
* Previous experience in a customer-service environment is a plus. Comprehensive on-the-job training will be provided.
Work Environment:
* Inbound and outbound call center environment, wearing a headset.
* Extremely time sensitive to meet customer demand.
* May be required to work in excess of 40 hours per week.
* Most shifts are outside normal business hours, and include rotating holidays, evenings, and weekends as business demands.
Physical Demands:
* Heavy keyboard/mouse usage required with repetitive movements.
* Must remain at your workstation for long periods of time.
Mental Demands:
* Ability to understand, follow and execute both routine and non-routine verbal and written instructions.
* Proficiency in understanding problems and collaborating with others to find alternative solutions.
* Clearly articulate instructions and expectations.
* Skilled in focusing on the issue at hand without reacting emotionally.
* Ability to de-escalate conflicts effectively.
* Maintain availability and composure during periods of continuous, high interaction volume.
* Adapt quickly to changing situations and customer needs and effectively manage the stress of ongoing incoming interactions.
$20k-28k yearly est. 1d ago
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Client Success Renewals Specialist
Norstella
Specialist job in Bismarck, ND
Norstella is a premier and critical global life sciences data and AI solutions provider dedicated to improving patient access to life-saving therapies. Norstella supports pharmaceutical and biotech companies across the full drug development lifecycle - from pipeline to patient. Our mission is simple: to help our clients bring therapies to market faster and more efficiently, ultimately impacting patient lives.
Norstella unites market-leading brands - Citeline, Evaluate, MMIT, Panalgo, Skipta and The Dedham Group and delivers must-have answers and insights, leveraging AI, for critical strategic, clinical, and commercial decision-making. We help our clients:
+ Accelerate the drug development cycle
+ Assess competition and bring the right drugs to market
+ Make data driven commercial and financial decisions
+ Match and recruit patients for clinical trials
+ Identify and address barriers to therapies
Norstella serves most pharmaceutical and biotech companies around the world, along with regulators like the FDA, and payers. By providing critical proprietary data supporting AI-driven workflows, Norstella helps clients make decisions faster and with greater confidence. Norstella's investments in AI are transforming how data is consumed and decisions are made, disrupting inefficient legacy workflows and helping the industry become more efficient, innovative, and responsive to patient needs.
**The Role:**
The Client Success Renewals Specialist works in collaboration with the Client Success Operations Manager and Client Success team members in the overall responsibility for MMIT client contract onboarding, adoption, and renewals with the aim of client retention. The CSR will support the Client Success team in key client success initiatives and tactics essential for clients to realize deep value from an ongoing MMIT partnership. The CSR will leverage their product and contractual knowledge, attention to detail, and highly responsive mindset to deliver on key initiatives aimed at supporting MMIT's clients.
**Responsibilities:**
Renewals Management
- Manage Digital Segment client contract renewals occurring on a yearly or multi year basis
- Responsible to contract terms review/changes, documentation in Salesforce, partnering with client team, and client communication surrounding the renewal through signature
- Partner with and assist Client Success Managers with segment specific contract renewals throughout the renewal cycle
- Document and report to leadership renewal progress throughout the renewal cycle
Client Support and Data Management
- Lead Digital Segment clients through onboarding and adoption of licensed solutions
- Support client with the submission, monitoring, and ensuring resolution of Customer Support and Data Verification tickets
- Escalate urgent client issues using MMIT Client Escalation Pathway
- Collaborate with internal partners to address client questions required for completion of requests
- Prepare standard data extracts from MMIT applications as needed
- Collaborate with Sales Operations to maintain CS dashboards and reports
- Effective collaboration with internal and external stakeholders
Account Planning & Strategy Support
- Generate and summarize client data to support internal account health and planning discussions
- Create client facing engagement reports (utilization metrics, engagement summary, etc.)
- Prepare engagement summary metrics for client meeting and Executive Business Reviews
General Client Success Support
- Collaborate with CSM to prepare content for client deliverables and presentations aligning with the client business portfolio and goal alignment (kick-off meetings, partnership reviews, training presentations, etc.)
- Fill in for CSM on client support inquiries or projects as needed (CSM back-up for out of office, travel, conflict, etc.)
- Review client facing deliverables and configuration settings to ensure alignment with client needs
- Regularly review and maintain client user lists and access to MMIT solutions
- Coordinate maintenance of client application settings and prepare communication to update client (i.e. add or remove drugs from client market baskets)
- Partner with CSM through weekly touchpoints reviewing key account metrics and deliverables
- Provide insight to operational efficiency and process improvements aligned with enhancements to overall process and the customer experience
**Qualifications:**
- 1-3+ years experience in life sciences
- 2-4 years experience in customer support or client management
- Previous experience reviewing legal documents/contracts
- Ability to work independently and drive projects from start to finish in a fast paced environment
- Highly collaborative, team oriented, and comfortable leading cross-functional projects
- Excellent writing and communication skills for both internal and external audiences
- Passion for continual learning and highly motivated
- Strong empathy for customers AND passion for retention and growth
- Analytical and process-oriented mindset
- Highly detailed oriented
- Demonstrated desire for continuous learning and improvement
**Our Guiding Principles for success at Norstella:**
01: Bold, Passionate, and Mission-First
02: Integrity, Truth, and Reality
03: Kindness, Empathy, and Grace
04: Resilience, Mettle, and Perseverance
05: Humility, Gratitude, and Learning
**Benefits:**
- Medical and Prescription Drug Benefits
- Health Savings Accounts (HSA) or Flexible Spending Accounts (FSA)
- Dental & Vision Benefits
- Basic Life and AD&D Benefits
- 401k Retirement Plan with Company Match
- Company Paid Short & Long-Term Disability
- Paid Parental Leave
- Paid Time Off & Company Holidays
_The expected base salary for this position ranges from $70,000 to $90,000. It is not typical for offers to be made at or near the top of the range. Salary offers are based on a wide range of factors including relevant skills, training, experience, education, and, where applicable, licensure or certifications obtained. Market and organizational factors are also considered._
_Norstella is an equal opportunity employer. All job applicants will receive equal treatment regardless of race, creed, color, religion, alienage or national origin, ancestry, citizenship status, age, physical or mental disability or handicap, medical condition, sex (including pregnancy and pregnancy-related conditions), marital or domestic partner status, military or veteran status, gender, gender identity or expression, sexual orientation, genetic information, reproductive health decision making, or any other protected characteristic as established by federal, state, or local law._
_Sometimes the best opportunities are hidden by self-doubt. We disqualify ourselves before we have the opportunity to be considered. Regardless of where you came from, how you identify, or the path that led you here- you are welcome. If you read this job description and feel passion and excitement, we're just as excited about you._
_All legitimate roles with Norstella will be posted on Norstella's job board which is located at norstella.com/careers. If a role is not posted on this job board, a candidate should assume the role is not a legitimate role with Norstella. Norstella is not responsible for an application that may be submitted by or through a third-party and candidates should proceed with extreme caution if a third-party approaches them about an open role with Norstella. Norstella will never ask for anything of value or any type of payment during or as part of any recruitment, interview, or pre-hire onboarding process. If you are aware of or have reason to believe a job posting purportedly for a role with Norstella is fraudulent or otherwise not authorized by Norstella, please contact the Company using the following email address:_ _[email protected]_ _._
Norstella is an equal opportunity employer. All job applicants will receive equal treatment regardless of race, creed, color, religion, alienage or national origin, ancestry, citizenship status, age, physical or mental disability or handicap, medical condition, sex (including pregnancy and pregnancy-related conditions), marital or domestic partner status, military or veteran status, gender, gender identity or expression, sexual orientation, genetic information, reproductive health decision making, or any other protected characteristic as established by federal, state, or local law.
$70k-90k yearly 27d ago
Dynamic PC Support Techician
Worldwide Techservices Open 4.4
Specialist job in Bismarck, ND
Worldwide TechServices is a global leader in delivering technology services and solutions to the world's most demanding clients. Headquartered in Billerica, MA; we provide infrastructure services and professional services to the world's leading technology providers, outsourcers, large and small businesses and consumers.
The Dynamic PC Support is a position that performs tasks related to the repair of a variety of client products. Performs basic and moderately complex troubleshooting activities for desktops and laptops. May support Desk Side applications and infrastructure. Interacts directly with clients to address technical issues and respond to them timely and accurately.
Responsibilities
Provide customer support for designated equipment
Answer client questions in a professional manner
Accept and deliver all service calls assigned within the established service level agreement for each client
Meet established customer service satisfaction criteria as outlined in established guidelines and policies
Complete all administrative tasks associated with each call as documented in established policies and guidelines
Complete real-time reporting of all calls as documented in established policies and guidelines
Follow various established policies, guidelines, and documents relating to the successful delivery of service for each client
Ensure control of assets and inventory through prompt turnaround of parts and equipment as required by client service agreements
Report all activity in an accurate and timely manner
Understand all Safety policies and guidelines and work within the guidelines of policies daily
Additional requirements may exist if offer of employment is extended
Other duties may be assigned to meet business needs
Qualifications
Education and Experience:
Typically requires technical school certification or equivalent and 0-2 years of relevant experience
Previous customer service experience is a plus
Certifications and/or Qualifications:
Maintain all required OEM Certifications as directed by Management
Knowledge of relevant software and hardware
Valid Driver's License and reliable transportation with valid registration and adequate insurance
Skills:
Ability to communicate regarding technical issues with clients
Ability to drive to client locations
Ability to drive long distances, and occasional overnight assignments within other geographies
Ability to lift and or move various computer equipment up to 50 lbs
Must own a basic repair tool kit
$38k-53k yearly est. 60d+ ago
Tier 2 Technical Support Operations Analyst
ASM Research, An Accenture Federal Services Company
Specialist job in Bismarck, ND
The Tier 2 Technical Support Operations Analyst will be responsible for planning, securing, debugging, deploying, and ongoing support of the applications built on the Power Platform. + Planning, securing, debugging, deploying, and ongoing support of the applications built on the Power Platform.
+ Understand platform architecture, environment, develop & deploy the application, and deal with day-to-day administration and ongoing technical support.
+ Partner with the National Service Desk (NSD) Tier 1 team and personnel on other infrastructure engineering and application development teams to work on issues escalated to Tier 2.
+ Adhere to the defined incident management, problem management, change management, release management, outage communications, and service requests procedures and utilize ServiceNow.
+ Develop Knowledge Based Articles (KBA) and educate Tier 1 as needed.
+ Be available for on-call 24x7x365 ongoing application support.
+ Support the onboarding of 8-10K end-users in waves of districts over a roughly 18-month period.
+ Help continuously improve the day-to-day operations of the applications and infrastructure, ensuring that end-users are adequately supported and that the overall system is stable, secure, and performs well.
+ System Monitoring, triage, research, resolution (via SOP) or escalations of tickets to Tier 3.
+ Analysis of ticket types and categories to identify trends and needed improvements within the applications, infrastructure, or SOPs and KBAs.
+ ServiceNow metrics reporting on ticket acknowledgements, resolution times and
**Minimum Qualifications**
+ Bachelor's Degree in Information Technology, Computer Science or a related field or equivalent relevant experience.
+ 4-6 years of experience in information technology, systems administration or other IT related field.
+ Minimum of three (3) years of experience in application / infrastructure design, development, testing, or operations.
+ Minimum of three (3) years of experience with MSFT Azure Dev Ops, MSFT Power Platform, Power Apps, Dataverse, Power BI, Snowflake, MSFT Visual Studio, MSFT SQL Management Studio, GitHub and Agile Development Experience is desired.
**Other Job Specific Skills**
+ Technical problem solving and implementer skills in application coding, infrastructure, or automation.
+ Effective communications (written and spoken).
+ Coordinates and tracks well across AFS and client technical and functional teams.
+ ServiceNow ITSM (desired not required).
+ ITIL (desired not required).
+ Data Analysis / Excel.
+ SQL Server Integration Services (SSIS).
+ T-SQL
+ MSFT SQL Server
+ Azure SQL Databases
+ Database Architecture
+ Extract, Transform and Load (ETL) data
**Compensation Ranges**
Compensation ranges for ASM Research positions vary depending on multiple factors; including but not limited to, location, skill set, level of education, certifications, client requirements, contract-specific affordability, government clearance and investigation level, and years of experience. The compensation displayed for this role is a general guideline based on these factors and is unique to each role. Monetary compensation is one component of ASM's overall compensation and benefits package for employees.
**EEO Requirements**
It is the policy of ASM that an individual's race, color, religion, sex, disability, age, sexual orientation or national origin are not and will not be considered in any personnel or management decisions. We affirm our commitment to these fundamental policies.
All recruiting, hiring, training, and promoting for all job classifications is done without regard to race, color, religion, sex, disability, or age. All decisions on employment are made to abide by the principle of equal employment.
Physical Requirements
The physical requirements described in "Knowledge, Skills and Abilities" above are representative of those which must be met by an employee to successfully perform the primary functions of this job. (For example, "light office duties' or "lifting up to 50 pounds" or "some travel" required.) Reasonable accommodations may be made to enable individuals with qualifying disabilities, who are otherwise qualified, to perform the primary functions.
**Disclaimer**
The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.
$87k - $115k
EEO Requirements
It is the policy of ASM that an individual's race, color, religion, sex, disability, age, gender identity, veteran status, sexual orientation or national origin are not and will not be considered in any personnel or management decisions. We affirm our commitment to these fundamental policies.
All recruiting, hiring, training, and promoting for all job classifications is done without regard to race, color, religion, sex, veteran status, disability, gender identity, or age. All decisions on employment are made to abide by the principle of equal employment.
$31k-51k yearly est. 44d ago
Test Content Services Specialist
Psi Services 4.5
Specialist job in Bismarck, ND
**Title:** Test Content Services Specialist **Salary:** $55K **About PSI** We are PSI Services. We power world leading tests. Delivered with trusted science and the very best test taker experience. PSI supports test-takers on their journey to pursuing dreams and gaining certifications that are important to them. They believe that their dreams are worth working for; that their dreams are worth the effort. And we believe that too. This is our core purpose, to empower people to achieve their dreams. We do this by being the best provider of workforce solutions, which foster both technology and science to deliver the best solutions for our test takers.
We are searching for top talent to join our PSI team and help grow our products and services. We have a creative, supportive and inclusive culture where we empower people in their careers to be their authentic self and make the most of their great talent.
At PSI, we are committed to helping people meet their potential and we believe that promoting diversity, equity and inclusion is critical to our success. That's why you'll find these ideals are intrinsic to our company culture and applied throughout the employee lifecycle.
Learn more about what we do at: *************************
**About the Role**
The Test Content Services Specialist applies technical expertise in exam content management, database management, and project management to the publication and
maintenance of certification exams. The Test Content Services Specialist will import
exam content from client representatives, prepare and configure exams for publication, and perform quality checks for publication and maintenance of exam forms in PSI's
proprietary item banking and exam delivery software.
- This is a full-time permanent role, with flexible hours around core office availability
Monday to Friday. The role can be performed remotely in the US, UK, or Sweden, with
occasional travel for meetings, events and workshops.
**Role Responsibilities**
- Onboard new clients and determine appropriate test setup based on client requirements.
- Intake new exams for existing clients and publish exams according to established timeline requirements.
- Develop and maintain timelines for test publication activities and track progress in project management ticketing software.
- Format files to import client content into item banking and test delivery software, and ensure all data is imported accurately.
- Prepare tests for publication and implement live updates to tests.
- Collaborate with Information Technology personnel and/or Test Content Services Manager to provide software support and training for clients.
- Identify potential test publication issues, troubleshoot, and suggest possible solutions to problems.
- Conduct quality control according to department procedures and address issues.
- Support other Content Management teams with tasks related to test publication.
- Participate in the development and maintenance of documentation of Test Content Services work processes and associated technology tools, including system user guides.
- Maintain in-depth and up-to-date knowledge of proprietary item banking and exam delivery software.
**Knowledge, Skills and Experience Requirements**
▪ Bachelor's degree level preferred
▪ 1+ years' experience exam publication, item bank management and/or database management.
▪ Strong communication skills required.
▪ Ability to approach problems with creative problem solving.
▪ Proficiency with Microsoft Office applications.
▪ Experience with Jira a plus.
▪ Experience with XML, HTML and QTI file formats preferred Benefits
At PSI, our culture is to be transparent and fair. That's why all of our roles have been benchmarked at a competitive rate against the local market they are based in. To be transparent all of our adverts now include the salary so you can see if we align with your expectations when looking for your next role.
In addition to a competitive salary, we offer a comprehensive benefits package and supportive culture when you join us. This includes:
+ 401k/Pension/Retirement Plan - with country specific employer %
+ Enhanced PTO/Annual Leave
+ Medical insurance - country specific
+ Dental, Vision, Life and Short Term Disability for US
+ Flexible Spending Accounts - for the US
+ Medical Cashback plan covering vision, dental and income protection for UK
+ Employee Assistance Programme
+ Commitment and understanding of work/life balance
+ Dedicated DE&I group that drive core people initiatives
+ A culture of embracing wellness, including regular global initiatives
+ Access to supportive and professional mechanisms to help you plan for your future
+ Volunteer Day and a culture of giving back to our community and industry through volunteering opportunities
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights (**************************** notice from the Department of Labor.
$55k yearly 10d ago
Quality Operations Specialist
Welbehealth
Specialist job in Bismarck, ND
WelbeHealth PACE helps seniors stay in their homes and communities by providing medical care and community-based services. We believe in going the extra mile and aim to make a genuine difference in our participants' lives. Under the supervision of the Quality Operations Director (QOD), the Quality Operations Specialist is accountable for the maintenance and oversight of the WelbeHealth Quality Operations (QO) program. This role monitors staff compliance with state and federal regulations and WelbeHealth policies and procedures, as well as coordinates WelbeHealth audits
**Essential Job Duties:**
+ Collaborate with the QOD on the development of Quality Improvement (QI) Program initiatives and priorities
+ Serve as a primary resource for QO Coordinators to ensure accurate application of quality policies and procedures
+ Coordinate messaging for the QO team, including maintenance of email inboxes and other communication platforms
+ Collect, analyze, and generate reports for regulatory QO department data including that specified in the QI plan, HPMS, and required by state and federal regulations
+ Assist with auditing and ensuring timely completion of all regulatory requirements
+ Gather universe data elements for PACE and mock audits, and support data requests during audits
+ Complete investigations and notifications, along with the grievances, appeals, and HPMS processes as needed
**Job Requirements:**
+ Bachelor's degree in a relevant field; master's degree in relevant field preferred; professional experience of five (5) years may be substituted
+ Minimum of two (2) years of work experience in QI in a healthcare setting
+ Experience and knowledge of healthcare compliance, including PACE-specific program compliance; PACE experience is highly desired
+ Experience with managing data and conducting analyses using productivity suite software, including complex spreadsheets
+ Extensive Microsoft Office Suite, Smartsheet, and Health Information Management experience
+ Highly motivated, self-directed, able to execute tasks in a quickly changing environment, and able to make sound decisions in emergency situations
**Benefits of Working at WelbeHealth:** Apply your expertise in new ways as we rapidly expand. You will have the opportunity to design the way we work in the context of an encouraging and loving environment where every person feels uniquely cared for.
+ Standard business working hours
+ Full medical, dental, and vision insurance, beginning day one
+ Work/life balance - we mean it! 17 days of personal time off (PTO), 12 holidays observed annually, and 6 sick days
+ And additional benefits
Salary/Wage base range for this role is $68,640 - $89,535 / year + Bonus. WelbeHealth offers competitive total rewards package that includes, 401k match, healthcare coverage and a broad range of other benefits. Actual pay will be adjusted based on experience and other qualifications.
Compensation
$68,640-$89,535 USD
**COVID-19 Vaccination Policy**
At WelbeHealth, our mission is to unlock the full potential of our vulnerable seniors. In this spirit, please note that we have a vaccination policy for all our employees and proof of vaccination, or a vaccine declination form will be required prior to employment. WelbeHealth maintains required infection control and PPE standards and has requirements relevant to all team members regarding vaccinations.
**Our Commitment to Diversity, Equity and Inclusion**
At WelbeHealth, we embrace and cherish the diversity of our team members, and we're committed to building a culture of inclusion and belonging. We're proud to be an equal opportunity employer. People seeking employment at WelbeHealth are considered without regard to race, color, religion, sex, gender, gender identity, gender expression, sexual orientation, marital or veteran status, age, national origin, ancestry, citizenship, physical or mental disability, medical condition, genetic information or characteristics (or those of a family member), pregnancy or other status protected by applicable law.
**Beware of Scams**
Please ensure your application is being submitted through a WelbeHealth sponsored site only. Our emails will come from @welbehealth.com email addresses. You will never be asked to purchase your own employment equipment. You can report suspected scam activity to ****************************
$68.6k-89.5k yearly Easy Apply 5d ago
Enterprise Applications Specialist
NISC
Specialist job in Mandan, ND
NISC develops and implements enterprise-level and customer-facing software solutions for over 960+ energy cooperatives and communication organizations across North America. Our mission is to deliver technology solutions and services that are Member-focused, quality-driven and valued-priced. We exist to serve our Members and help them serve their communities through our innovative software products, services and outstanding customer support. We are an AI-forward company committed to being a technology leader in our industry. NISC has been ranked in ComputerWorld's Best Places to Work for 23 years, and we are looking for qualified individuals to join our team.
Position Overview
The Enterprise Applications team is an internal IT team that develops and supports foundational CRM software that helps empower NISC's internal and external users.
The team is looking to fill the role of Enterprise Applications Specialist. This role will be a key contributor to optimizing and supporting the sales cycle through CRM platforms with an emphasis in sales and product management. This position plays a pivotal role in ensuring that sales teams have reliable, secure, and user-friendly tools to manage leads, opportunities, quotes, and customer interactions. Additionally, this role will need to assess with monitoring and testing application functionality, identifying and resolving bugs, and ensuring seamless integration across sales systems. The specialist will collaborate closely with users to troubleshoot issues, validate configurations, and ensure that software solutions meet the specifications set by sales stakeholders.
Work Schedule
Hybrid (after an initial training period) from one of our office locations:
Cedar Rapids, IA
Lake Saint Louis, MO
Mandan, ND
Hybrid Schedule: Minimum of working 3 days per week in the office and ability to work up to all 5 days a week in the office, as needed
Required Days from an Office Location: Tuesday and Wednesday - the third required day will be up to the candidate and their supervisor to choose
Essential Duties
Assists users with basic and moderate application support efforts across select enterprise software applications, including logins troubleshooting, training, and research.
Ability to write documentation for processes and testing scenarios while serving as point of contact in reviewing and maintaining SOPs (Standard Operating Procedure) and requirements across all enterprise applications as needed.
Ensures highest customer service experience and satisfaction while handling advanced customer support inquiries.
Assist with the software release process by ensuring that release notes and update sets are properly documented as well as available to internal and external clients.
Assist with performing data hygiene across enterprise tools and frameworks.
Assists with maintain pricing within the product catalog, and pricing and contract templates.
Translate stakeholder input into clear, functional requirements using standardized formats.
Assist in collaborative sessions with stakeholders across departments to identify business needs, challenges, and desired outcomes.
Assist with creating wireframes, flowcharts, and other visual aids to support requirement clarity and stakeholder engagement.
Assist with all general database maintenance (cleaning obsolete queries, maintaining records according to style guides, accurately updating information on all records).
Leverage generative AI tools and technologies to enhance productivity, creativity, and problem-solving within the scope of the role.
Performs on-site or remote training to users in real time and provides access to other training resources as needed.
Assist with root cause and problem-solving activities to continually improve processes and quality.
Responds to users in an accurate, effective, and timely manner.
Demonstrates courtesy, patience, and generosity.
Utilizes logic and reasoning to work through and resolve problems.
Reviews own work for accuracy and completeness, spotting inconsistencies or discrepancies that indicate problems with quality of work. Pays close attention to details that are important to others to make sure they are correct.
Commitment to NISC's Statement of Shared Values.
Other duties as assigned.
Knowledge, Skills, & Abilities Preferred
Previous experience within CRM platforms. (ServiceNow or Salesforce)
Basic knowledge of SCRUM or agile methodologies.
Basic knowledge of enterprise system design.
Basic knowledge of document generation and signature tools. (Conga & OneSpan)
Excellent written and verbal communication skills.
Strong attention to detail and moderate level of ability to organize and prioritize.
Strong analytical skills, including a strong working knowledge of Excel.
Deadline driven.
Strong PC skills, including familiarity with scripting, tables, and flows.
Ability to teach, train, and learn from others.
Ability to work in a team and independently.
Ability to multitask and manage time effectively.
Ability to travel as needed to meet the goals and objectives of the position.
Education Preferred
Bachelor's Degree in a business-related field or equivalent experience.
Minimum Physical Requirements
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the essential functions of this position, employees must be able to see and communicate. Employees are regularly required to maintain a stationary position, move, and operate computer keyboards or office equipment.
Disclaimer
Management may modify this job description by assigning or reassigning duties and responsibilities at any time.
$52k-83k yearly est. Auto-Apply 2d ago
Learning Design and Innovation System Support Specialist
Bismarck Public Schools 3.4
Specialist job in Bismarck, ND
This position will begin in August of the 2026-27 school year with possible days to be worked in June and August of 2026.
A teaching contract is 187 days.
External candidates are allowed to bring in up to 17 years of contracted K - 12 teaching experience.
New staff orientation will be held August 11th, 12th and 13th for employees new to the district.
Purpose Statement
The role of the System Support Specialist, at any given time, is determined by matching the needs of individuals, groups, buildings, and the district with the following responsibilities to build capacity of teachers and instructional coaches regarding district initiatives and best practices.
Supervisory Relationship
Reports to: Director of Learning Design and Innovation
Essential Functions
Curriculum Coordination: Coordinates, facilitates, and monitors the review, development, and implementation of curriculum
Professional Learning Needs Assessment: Engages in surveying, identifying, and analyzing the professional learning (e.g. curriculum, assessment, instruction, etc.) needs of teachers, specialists, and instructional coaches.
Professional Learning Design: Designs support services (e.g. training, materials, etc.) for the purpose of implementing professional learning program activities that address training needs as identified in the district's strategic plan.
Strategic Planning: Develops short and long range plans for the purpose of ensuring that district resources are effectively utilized.
Program Monitoring and Evaluation: Monitors professional learning services (e.g. consultants, work plan goals, staff training, etc.) for the purpose of ensuring that performance outcomes are achieved within budget, work plans, and district objectives.
Staff Development Coordination: Schedules and publicizes staff development activities and results before, during and after, for the purpose of promoting professional learning.
Meeting Facilitation: Assists in planning and facilitating regular district instructional meetings and other meetings as appropriate.
Coaching and Support: Provides coaching and support for the purpose of implementing and maintaining services and/or programs.
Research and Program Development: Researches a variety of information (e.g. courses, materials, training consultants, etc.) for the purpose of developing and/or enhancing programs that meet staff training needs to support all learners.
Collaboration and Continuous Improvement: Identifies and collaborates on value-added district and building level systems, supports and projects for continuous growth.
Adhere to School Policies: Follow school policies and procedures.
Attendance: This position requires prompt and consistent attendance.
Perform Other Duties: Perform additional duties as assigned to support the effective operation of the work unit.
Job Requirements: Minimum Qualifications
Skills
Operating standard office equipment and utilizing pertinent software applications
Planning and managing multiple projects
Preparing and maintaining accurate records
Training, developing, and supervising staff
Knowledge
Pertinent codes, policies, regulations, and laws
Current trends and practices in education
Principles of employee development and management
Project development, goal attainment, and time management
Abilities
Schedule activities, meetings, and events
Gather, collate, and classify data
Work independently and with diverse individuals
Analyze data using complex processes
Adapt to changing priorities and handle frequent interruptions
Develop and maintain positive working relationships
Facilitate communication between individuals with divergent positions
Implement change and maintain confidentiality
Meet deadlines and provide direction and leadership
Responsibility
Work under limited supervision following standardized practices and methods. Provide information and advice to others. Operate within a defined budget. Have a continual opportunity to impact the organization's services.
Work Environment
Physical demands include some lifting, carrying, pushing, pulling, and fine finger dexterity. Job generally involves 80% sitting, 10% walking, and 10% standing. Performed in a generally clean and healthy environment.
Experience
Minimum of five years of classroom teaching experience
Experience with curriculum development
Experience providing professional development to adult learners
Experience with learning management system or related instructional technology
Education
Bachelor's degree in education
Master's degree in curriculum and instructional, preferred
Certificates and Licenses
Valid North Dakota teaching license
Continuing Education/Training
Maintain relevant certificates and licenses
Clearances
Criminal Justice Fingerprint/Background Clearance
FLSA Status
Non-Exempt
Salary Grade
Teacher Salary Schedule + additional summer workdays
$48k-68k yearly est. 11d ago
Training Program Specialist
Dodge Construction Network
Specialist job in Bismarck, ND
The Training Program Specialist designs, develops, and delivers learning programs that enhance performance and data quality across Dodge Content teams. This role is responsible for creating and managing training paths within the Learning Management System (LMS), developing engaging instructional content, and conducting live and recorded training sessions. The Training Program Specialist ensures that every training module aligns with organizational goals and empowers employees with the skills to maintain high data standards.
This is a Full-Time position and reports directly to the Senior Manager, Operational Performance Management
**_Preferred Location_**
This is a remote, home-office-based role, and candidates located in the continental United States will be considered. For this position, there is a preference to hire in the Eastern Time Zone; however, candidates in other areas/time zones would be considered as well.
**_Travel Requirements_**
Expected travel with potential international travel 5-10%.
**_Essential Functions_**
+ Develop and manage structured learning paths for new hires, as well as ongoing role-based training.
+ Create digital training modules, quick guides, and assessments in the LMS and SOP platforms
+ Deliver live and recorded training sessions to reinforce learning objectives
+ Collaborate with managers and SMEs to identify training needs and skill gaps
+ Update and maintain training materials to reflect current SOPs, data workflows, and governance requirements
+ Measure training effectiveness using assessment scores, feedback, and KPI outcomes
+ Partner with the Governance Specialist to ensure training aligns with approved SOPs
+ Promote a culture of continuous learning and operational excellence across Content
**_Education Requirement_**
Bachelor's degree in Education, Instructional Design, or related field or equivalent work experience.
**_Required Experience, Knowledge, and Skills_**
+ 3+ years of experience in training development, instructional design, or adult learning
+ Experience managing LMS platforms and/or creating digital learning content
+ Strong facilitation, presentation, and communication skills
+ Proficiency with Microsoft Office
+ Proficiency with concepts of video editing with tools such as Adobe Premiere, Final Cut Pro, or Camtasia
+ Familiarity with data quality, governance, or content management principles
+ Highly organized, detail-oriented, and collaborative
+ Experience with instructional design, including adult learning principles, to develop effective training
+ Ability to deliver engaging, accessible learning content
+ Adaptability: Updates materials as processes evolve
+ Highly collaborative and able to work with multiple teams to align learning with operational goals
**_Preferred Experience, Knowledge, and Skills_**
+ Data Visualization tools such as Tableau, AWS QuickSight, PowerBI
+ Knowledge of SQL and/or Python programming languages
+ Agile development methodologies, familiarity with Jira/Confluence
**_About Dodge Construction Network_**
Dodge Construction Network exists to deliver the comprehensive data and connections the construction industry needs to build thriving communities. Our legacy is deeply rooted in empowering our customers with transformative insights, igniting their journey towards unparalleled business expansion and success. We serve decision-makers who seek reliable growth and who value relationships built on trust and quality. By combining our proprietary data with innovative software, we deliver to our customers the essential intelligence needed to excel within their respective landscapes. We propel the construction industry forward by transforming data into tangible guidance, driving unparalleled advancement.
Dodge is the catalyst for modern construction.
**_Salary Disclosure_**
_Base Salary Range: $60,000-$70,000_
This represents the expected salary range for this job requisition. Final offers may vary from the amount listed based on factors including geography, candidate experience and expertise, and other job-related factors. Dodge Construction Network's compensation and rewards package for full time roles includes a market competitive salary, comprehensive benefits, and, for applicable roles, uncapped commissions plans or an annual discretionary performance bonus.
**_For this role, we are only considering candidates who are legally authorized to work in the United States and who do not now or in the future require sponsorship for employment visa status._**
**_A background check is required after a conditional job offer is made. Consideration of the background check will be tailored to the requirements of the job and consistent with all federal state and local ordinances._**
**_Reasonable Accommodation_**
**_Dodge Construction Network is committed to recruiting, hiring, and promoting people with disabilities. If you need accommodation or assistance completing the online application, please email _** **_***************************_** **_._**
**_Equal Employment Opportunity Statement_**
**_Dodge Construction Network is an Equal Opportunity Employer. We are committed to leveraging the talent of a diverse workforce to create great opportunities for our business and our people. All employment decisions shall be based on merit, qualifications, and business needs without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, pregnancy, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law._**
\#LI-Remote
\#LI-SB1
\#DE-Remote
\#DE-2026-16
$60k-70k yearly 13d ago
Patient Activation Specialist (North Dakota - Bismarck, Grand Forks, or Minot)
Noctrix Health
Specialist job in Bismarck, ND
Job Description
Noctrix Health is redefining the treatment of chronic neurological disorders with clinically validated therapeutic wearables. Our team of medical device specialists, neuroscientists, and consumer electronics engineers is dedicated to delivering prescription-grade therapy with an outstanding user experience. We have pioneered the world's first drug-free wearable therapy, clinically proven to alleviate symptoms in adults with drug-resistant Restless Legs Syndrome (RLS). Be part of our mission to transform healthcare, improve lives, and drive meaningful change with Noctrix Health.
We are seeking reliable Patient Activation Specialists to perform Titration Services for patients in their homes. This role involves calibrating medical devices during a one-hour personalized activation session, ensuring proper setup and patient comfort. We are seeking Patient Activation Specialists in the following areas in North Dakota - Bismarck, Grand Forks, or Minot.
As an independent contractor (1099), you will have the flexibility to schedule sessions at times that suit your availability, including evenings and weekends. You must be comfortable conducting patient-facing interactions, troubleshooting device functionality, and providing clear instructions for proper device use. All training and necessary technology will be provided by the company.
Responsibilities:
Travel to patients' homes (or mutually agreed-upon locations) to conduct device titration sessions
Guide patients through the device activation process, ensuring proper calibration and functionality
Provide clear instructions on device usage, maintenance, and troubleshooting
Always maintain professionalism and patient confidentiality
Accurately document each session and report outcomes as required
Maintain prompt and professional communication via phone and email
Requirements:
Customer-facing experience (e.g., healthcare, patient services, or customer support)
Medical background strongly preferred, including but not limited to:
Respiratory Technicians
Occupational Therapists
Physical Therapists
Medical Assistants
Nurse Practitioners
Nurses (ICU, Operating Room backgrounds preferred)
Reliable transportation and willingness to travel 30-50 miles
Flexibility to schedule sessions during evenings, weekends, or preferred weekday hours
Ability to pass a background check
Comfort with home visits or alternative quiet locations (e.g., hotel lobbies)
Strong attention to detail, professionalism, and communication skills
This position is an independent 1099 contractor position.
Compensation:
$250-$350 per titration visit
$35k-45k yearly est. 23d ago
Museum Program Specialist
State of North Dakota 4.2
Specialist job in Bismarck, ND
If you love working with kids, enjoy crafting creative lesson plans, and are excited about the opportunity to promote North Dakota's unique legacy, this could be the perfect role for you. This position involves planning and hosting the Little Kids Big World program at the North Dakota Heritage Center and State Museum. Furthermore, this role will occasionally support the education department with other public programming. This role is a commitment of approximately 12 hours per week. While the programs are time specific, the successful applicant will have the flexibility to conduct prep and lesson planning at their convenience.
This individual will execute their responsibilities demonstrating a positive attitude and friendly/pleasant demeanor toward visitors in the North Dakota State Museum and Heritage Center. The successful applicant will:
* Develop lesson plans about ND heritage, history, environment, and industries.
* Present programming for children PreK through middle school related to gallery content, which usually take place Wednesday mornings, weekends, and occasional holiday work.
* Draft press releases and promotional material describing programs.
* Meet and greet visitors to the North Dakota Heritage Center & State Museum.
* Utilize research techniques to develop an understanding of the history of North Dakota.
* Be punctual and willing to work a flexible schedule.
* Demonstrate excellent customer service.
* Follow designated safety procedures as needed for staff, visitors and objects.
Minimum Qualifications
* High school diploma or equivalent.
* Ability to lift objects and materials up to 35 pounds.
Preference will be given for:
* Early childhood learning and programming experience.
* Work with children 12 years old and younger.
* Customer service experience.
About Team ND
"Far and away the best prize life offers is the chance to work hard at work worth doing." - Theodore Roosevelt
More than 7,500 talented, hard-working people across sixty-three agencies have come together as Team North Dakota. At Team ND, we are driven to succeed through gratitude, humility, curiosity and courage. Our purpose is to empower people, improve lives, and inspire success. Join us in being legendary.
Application Procedures
All applications must be submitted via the Career site at ******************* Paper submissions are not accepted. Application packages must be submitted online by 11:59 PM CST on the closing date listed on the posting.
Application packages must include cover letter, resume, and three work-related references. Applicants will be scored on a 100-point candidate questionnaire to be considered for interviews; please provide detail in responses to the questionnaire. Applicants who experience difficulties during the application process should contact **************** or ************.
Applicants must be legally authorized to work in the United States. The State Historical Society does not provide Sponsorships.
For more information or if you need accommodation or assistance in the application or selection process, contact Erica Houn at ************ or ************.
Equal Employment Opportunity
The State of North Dakota and this hiring agency do not discriminate on the basis of race, color, national origin, sex (including sexual orientation and gender identity), genetics, religion, age or disability in employment or the provisions of services and complies with the provisions of the North Dakota Human Rights Act.
As an employer, the State of North Dakota prohibits smoking in all places of state employment in accordance with N.D.C.C. § 23-12-10.
$40k-60k yearly est. 1d ago
Billing Specialist
Northland Health Centers 3.7
Specialist job in Bismarck, ND
The Billing Specialist is responsible for accurately processing patient billing and claims, performing high-volume data entry, and maintaining financial records in the Practice Management System. This role requires technical knowledge of billing materials, attention to detail, and the ability to prioritize tasks effectively.
This role requires full-time, on-site presence. Remote work or telecommuting is not available for this position.
Key Responsibilities:
* Prioritize and batch materials for accurate data entry.
* Perform high-volume data entry with attention to detail.
* Review, post, and submit daily claims in the Practice Management System.
* Process patient statements, payments, and adjustments.
* Assist with Sliding Fee Scale applications and verify eligibility.
* Support audit processes and maintain proper documentation.
* Collaborate with internal teams to resolve billing issues.
* Ensure compliance with HIPAA and maintain confidentiality of patient and financial information.
Qualifications / Requirements:
* Experience with Microsoft Excel preferred
* Experience with high-volume data entry and billing processes.
* Knowledge of medical and/or dental billing, coding, or financial terminology preferred.
* Proficiency with Practice Management Systems or billing software.
* Strong organizational and time management skills.
* Detail-oriented with high accuracy in data processing.
* Ability to work independently and as part of a team in a fast-paced environment.
Northland Health Centers Mission - Delivering patient centered, accessible, quality-driven, medical, dental, and behavioral healthcare, to all generations to strengthen the health status in the communities we serve, regardless of the ability to pay.
Northland Health Centers has a Drug-Free Workplace Policy. An accepted offer will require a drug screen, pre-employment background screening, and Influenza vaccination as a condition of employment.
$34k-43k yearly est. 9d ago
Consumer Loan Servicer
Bravera Careers
Specialist job in Mandan, ND
Bravera Bank is hiring for a Consumer Loan Servicer in Mandan, ND or Dickinson, ND. Bravera is an employee- and director-owned company that is committed to helping our employees forge a new path in their career. We work together to drive continuous improvement which enhances the customers experience and keeps our organization moving forward.
This position is primarily responsible for completing paid loan files, processing payments, and providing excellent customer service, while also being responsible for providing loan support in a centralized environment.
Measures of Success
Be a trusted advisor to Consumer Loan Officers and Retail Staff.
Learning and retaining the knowledge of the daily responsibilities.
The ability to understand and navigate the programs, used for everyday tasks.
Duties and Responsibilities
Complete paid loan files and correspondence to customers.
Process loan payments and maintain accurate customer account records.
Corresponding by phone, email or chat, to assist customers with their needs.
Completion of title work, lien perfections and UCC filings. Maintain and document the collateral tracking report, on a monthly basis.
Monitor Insurance tracking program and process related documents.
Provide loan support for Consumer Underwriters, Consumer Loans Officers and Retail Staff.
Prioritize and efficiently organize work assignments, work under pressure, meet deadlines, and promote teamwork.
Responsible to promote a positive and collaborative environment that supports teamwork and excellent customer service throughout the organization.
Responsible for promoting the organization in the community through participation in various civic and community events, activities, committees, and organizations.
Must maintain a high level of confidentiality and professionalism regarding all employee and customer issues and information.
Contribute to the overall success of the organization.
Adhere to all banking rules and regulations, including but not limited to the requirements of the Bank Secrecy Act. In addition, the employee will be proactive in the prevention of illegal activities, will vigilantly look for activities that may constitute any type of fraud including money laundering, and will report any suspicious activity to the BSA Officer.
Qualifications
High School Diploma or equivalent of 1-2 years of post-secondary education preferred
1-3 years of banking experience or customer service experience
Strong teamwork and collaborative skills
Self-starter
Location
Mandan, ND or Dickinson, ND
Benefits
To support this, we provide a competitive and rewarding compensation package which includes a competitive salary, incentive compensation opportunities, retirement plan with company match, health insurance, paid holidays, paid time off (PTO), paid community volunteer time and stock opportunities. As a learning organization, we are committed to investing in the growth and development of our team members, offering training opportunities and tuition reimbursement.
Our Values
Give and earn trust. We support and empower one another to earn trust through accountable performance.
Learn, teach and mentor. We are a learning organization that invests in growth and development.
Collaborate and innovate. We work together to drive continuous improvement to enhance your experience.
Want to learn more about careers with Bravera? Go to bravera.bank/careers.
#ForgeYourPath with us! Find us on Facebook, Instagram, X, LinkedIn, Youtube, and Tik Tok.
---
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities.
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing or action, including an investigation conducted by the employer or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c).
$28k-71k yearly est. 44d ago
Service Billing Clerk/Administrative Support
Advanced Mechanical 4.5
Specialist job in Bismarck, ND
This position will be working directly with our Accounting and Business Team. This position has a high level of customer interaction & confidentiality. This person will work closely with every team member in our office, as well as providing support to our Managers. Qualifications include: A Self - Starter, Strong Communication Skills, Customer Service Etiquette, Accuracy to Detail and Numbers, Extremely Organized and Proficiency in Microsoft Office (Outlook, Excel, Word). Construction and Mechanical Services background are a plus, but are not required. We are a fast-paced environment so multi tasking is a must!
Essential Functions:
Assists personnel in several aspects of our business including our Service Dept, to Accounts Payable & Accounts Receivable Dept, and to be an Administrative Support to our Plbg and HVAC Mgrs.
Responsible/Assist in all phone & email communications with customers, contractors, suppliers, etc….
Responsible/Assist for keeping accurate spreadsheets in excel. Must be excel proficient and be strong in data entry.
Prepare necessary reports/enter data into such reports as a “Work In Progress”, in order to appraise each Project in terms of profitability, performance against budget, and other related matters.
Prepares service billing work orders and purchase orders and posting payments to correct accounts.
Proactively work with Project Managers to do job set ups and review their billings.
Partner with Project Managers and the rest of the team when needed, in order to recommend alternate accounting procedures that could improve efficacy and efficiency, including new technology solutions.
Follows up with customers on outstanding issues and resolve payment discrepancies.
Follow up with Customers on requests and procedures.
Assist in Dispatching of Service Calls when Dispatcher is off or on lunch break.
Take the lead on job cost analysis.
Inventory/Parts Control.
Warranty submissions.
Assists with mass communications to Customers.
Assists with software release process.
Gather, maintains and audits information in the database.
Utilizes all support tools as directed.
Conveys customer feedback to Mgmt staff as appropriate.
May be called upon to assist in other support areas.
Assist in reviewing system and training documentation.
Other duties as assigned.
Qualifications include:
A Self - Starter, Strong Communication Skills, Customer Service Etiquette, Accuracy to Detail and Numbers, Extremely Organized and Proficiency in Microsoft Office (Outlook, Excel, Word, Powerpoint).
Construction and Mechanical Services background are a plus, but are not required.
$32k-41k yearly est. 60d+ ago
Home Loan Specialist II
Solomonedwards 4.5
Specialist job in Bismarck, ND
About Us SolomonEdwardsGroup, LLC ("SolomonEdwards") is a full-service professional services firm offering financial, operational, and technology consulting and operations support. We work with some of the world's most prominent companies to help them envision and achieve a better future. We know that our consulting services are only as meaningful as the people and talent behind them, and we are committed to recruiting incredibly talented, committed, collaborative individuals who can help us deliver exceptional client service. For more information, visit SolomonEdwards
Position Summary:
SolomonEdwards is looking for a Home Loan Specialist II for one of its mortgage clients to perform daily loan reviews to ensure the accuracy of loan findings. You will act as a key contributor to facilitate efficient and effective processes that support business and customer service objectives.
Position Locations:
Phoenix, AZ
Tampa, FL
St. Louis, MO
Plano, TX
Essential Duties:
- Perform complex data and document validation.
- Troubleshoot third-party orders (title, appraisal, hazard, flood cert, credit, etc.).
- Handle more complex calls, emails, or chat sessions.
- Complete appraisal eligibility tasks.
- Evaluate loan applications for compliance with product guidelines.
- Perform other related duties as required and assigned.
- Demonstrate behaviors that are aligned with the organization's desired culture and values.
Qualifications:
- Associate's degree or equivalent work experience.
- Proficiency in Microsoft Office.
- Financial Services and, if possible, mortgage industry experience preferred.
- General understanding of applicable Federal, State, and Local Regulations.
Travel Requirements: No travel will be required, unless at the client's discretion.
Physical Requirements: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be provided to qualified applicants or candidates with disabilities upon request to enable them to perform essential functions. This role may require mobility to attend in-person meetings, sitting or standing for extended periods, and the use of telephone, computer, or other electronic communication devices.
Salary Range: SolomonEdwards values your unique and individual experience and background. As such, we take a comprehensive approach when determining compensation for our roles. The compensation for this specific role is based on a wide range of factors, including but not limited to, education, licensure and certifications, location, experience, and training. A reasonable estimate for the current hourly range for this role is $20-24.
Benefits: We are committed to providing health and financial stability by offering a comprehensive suite of benefits. Benefits include access to top-tier employers and job opportunities, health insurance, sick leave, and 401(k).
Inclusion and Diversity Statement: SolomonEdwards is an Equal Opportunity/Affirmative Action employer. We firmly believe in fostering an inclusive and diverse workplace environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, gender identity, sexual orientation, veteran status, or any other characteristic protected by applicable laws. All employees, including managers and supervisors, are responsible for upholding our EEO and diversity principles. Discrimination or harassment of any kind will not be tolerated.
We value the contribution and wisdom of the team. At SolomonEdwards, we have built a vibrant and inclusive community. Our team members are curious, committed, and diverse. In keeping with our mission to build value through people, we cultivate a culture where differences are celebrated, and all members are treated fairly and equitably. Employees, business partners, and our extended stakeholder family are empowered to share their experiences, ideas, and perspectives; and to be their whole selves.
Privacy: We adhere to the California Consumer Privacy Act (CCPA). Your privacy is important to us, and we never sell your data to third parties. Personal information is only collected to match applicants with job opportunities. Copy/paste this URL to learn more about your rights: SolomonEdwards' Privacy Policy.
Our Recruiter Promise: Our talent acquisition team prioritizes integrity, professionalism, and transparency in every interaction. When you engage with SolomonEdwards, you can trust a respectful, secure experience from verified contacts. Copy/paste this URL to learn more about how we protect your candidate experience: Recruiter Promise.
Job Ref: 141859
### Place of Work
On-site
### Requisition ID
141859
### Application Email
****************************
$20-24 hourly Easy Apply 60d+ ago
Rehab Specialist-Fargo
Chirohealth & Rehab
Specialist job in Bismarck, ND
Job Description
ChiroHealth & Rehab is looking for a Full Time, Energetic & Positive Exercise Rehab Specialist to join our team! Work with patients to help them achieve their healthcare goals!
Exercise Science, Athletic Training, Massage Therapy or Personal Training background required.
ChiroHealth & Rehab is a rapidly growing healthcare clinic that provides full-service chiropractic, therapeutic & wellness care to the community of Fargo-Moorhead and surrounding areas with proven processes and systems that help our community not only feel their best but who actually make changes in their body to help them get back to doing what they love most.
We are looking for motivated, positive, “go-getters” who want to make a dent in the universe by doing something meaningful for others, earning great money, and want to become the best version of themselves.
Founded by Mason Orth, ChiroHealth & Rehab has incredible opportunities in the areas of serving others & making a difference in people's lives.
Watch this to learn more about who we are: *******************************************
Our Google Reviews:
****************************************************************************************************************************************************************************************************************************************************************************************************************
Our Patient Stories:
**********************************************
This is an opportunity to make a huge impact in the lives of others, while becoming the best version of yourself by delivering excellence in everything that you do, while earning a great living. The office assistant will assist the ChiroHealth & Rehab team in a variety of aspects of office administration. We have a proven system for our office administration department, as long as the person in this role diligently executes the system.
Skills/Qualifications:
Knowledge of Anatomy preferred
Motivation
Goal-Orientated
Detailed
A coachable attitude and aggressive personality is far more important to us than having any previous experience
Entrepreneurial mindset
A self-starter
Have great attitude and a desire to learn
Must be able to type
Must be able to verbally communicate well
What You Will Do:
You will arrive to work on time.
You will get yourself caffeinated or situated.
You will focus on over-delivering and wowing every human that you come into contact with you.
You will present yourself in a professional manner at all times while having a great time at a workplace
Location: Fargo
Compensation: Yes
How to apply: Email Resume to *******************
FAQ:
How much money can I make? This will depend on how much you are willing to do
What would I be doing? Working one on one with patients to help them reach their healthcare goals
Who do I call to follow-up? We will call you
What are you looking for? People who are passionate about achieving massive success. A professional who is deeply passionate about personally getting financially unstuck and to move beyond being another starving artist. We'd love to hear from happy people like you (unless you are a whiner, chronically late and are perpetually angry).
#hc14693
$32k-56k yearly est. Easy Apply 28d ago
Research Specialist II
Thus Far of Intensive Review
Specialist job in Wing, ND
As a community, the University of Rochester is defined by a deep commitment to Meliora - Ever Better. Embedded in that ideal are the values we share: equity, leadership, integrity, openness, respect, and accountability. Together, we will set the highest standards for how we treat each other to ensure our community is welcoming to all and is a place where all can thrive.
Job Location (Full Address):
601 Elmwood Ave, Rochester, New York, United States of America, 14642
Opening:
Worker Subtype:
Regular
Time Type:
Full time
Scheduled Weekly Hours:
40
Department:
400911 Ctr Musculoskeletal Research
Work Shift:
UR - Day (United States of America)
Range:
UR URG 109 H
Compensation Range:
$26.90 - $37.66
The referenced pay range represents the minimum and maximum compensation for this job. Individual annual salaries/hourly rates will be set within the job's compensation range, and will be determined by considering factors including, but not limited to, market data, education, experience, qualifications, expertise of the individual, and internal equity considerations.
Responsibilities:
GENERAL PURPOSE
Provides direct research and teaching support of moderate complexity and scope in a specialized field. Develops, designs and conducts one or more small or moderately complex research projects or experiments in line with plan, reviews progress and evaluates results. Responsible for the orientation and training of new lab members in experimental technique methods and safety education, as well as participating in lab meetings and seminars.
ESSENTIAL FUNCTIONS
Formulates research methods and suggests options for improving quality, identifies potential problems, recommends and implements solutions, and collaborates in the development of new techniques.
Develops protocol and criteria.
Determines interview procedures and approves protocols.
May also design intervention protocols.
Performs basic theoretical and experimental scientific and technological investigation directed toward the acquisition of new knowledge.
Develops and installs laboratory operating procedures, develops and modifies test methods, selects procedures for data collection and handling, and makes recommendations for any changes.
Collects, analyzes, and evaluates experimental data and interprets results within the scope of the study.
Prepares written reports and graphic representations of experimental data using computer software and assists in writing and editing manuscripts for publication.
May assist the faculty researchers in the preparation of research proposals.
May also co-present results with Principal Investigator at meetings and/or conferences.
Trains laboratory staff.
Teaches lab techniques and instrumentation procedures to students, postdocs, and technical staff.
Counsels on technical problems and advises and assists with special research projects.
Orients all new lab members and ensures all health and safety procedures are maintained.
May supervise research and support personnel.
Operates laboratory and experimental testing equipment and apparatus, including routine lab and equipment maintenance.
Organizes laboratory and orders supplies.
May maintain contact with outside vendors and technical representatives to coordinate routine maintenance on equipment.
Keeps abreast of trends in field of interest by reading professional journals and attends/participates in weekly lab meetings, and, as appropriate, institutes and seminars.
Other duties as assigned.
MINIMUM EDUCATION & EXPERIENCE
Bachelor's degree and 2 years related work experience involving direct assistance to researchers required
Master's degree and experience with tissue culture, primary culture, and/or animal handling preferred
Or equivalent combination of education and experience
KNOWLEDGE, SKILLS AND ABILITIES
Ability to troubleshoot and repair equipment as needed required
The University of Rochester is committed to fostering, cultivating, and preserving an inclusive and welcoming culture to advance the University's Mission to Learn, Discover, Heal, Create - and Make the World Ever Better. In support of our values and those of our society, the University is committed to not discriminating on the basis of age, color, disability, ethnicity, gender identity or expression, genetic information, marital status, military/veteran status, national origin, race, religion, creed, sex, sexual orientation, citizenship status, or any other characteristic protected by federal, state, or local law (Protected Characteristics). This commitment extends to non-discrimination in the administration of our policies, admissions, employment, access, and recruitment of candidates, for all persons consistent with our values and based on applicable law.
$26.9-37.7 hourly Auto-Apply 56d ago
Specialist, Revenue Cycle - Managed Care
Cardinal Health 4.4
Specialist job in Bismarck, ND
**Remote Hours: M-F 8:30-5:00 pm EST (or based on business needs)** **_What Contract and Billing contributes to Cardinal Health_** Contracts and Billing is responsible for finance related activities such as customer and vendor contract administration, customer and vendor pricing, rebates, billing (including drop-ships), processing charge backs and vendor invoices, developing and negotiating customer and group purchasing contracts.
+ Demonstrates knowledge of financial processes, systems, controls, and work streams.
+ Demonstrates experience working collaboratively in a finance environment coupled with strong internal controls.
+ Possesses understanding of service level goals and objectives when providing customer support.
+ Demonstrates ability to respond to non-standard requests from vendors and customers.
+ Possesses strong organizational skills and prioritizes getting the right things done.
**_Responsibilities_**
+ Working unpaid or denied claims to ensure timely filing guidelines are meet.
+ Submitting medical documentation/billing data to Commercial (MCO) and government (Medicare/Medicaid) providers
+ Denials resolution for unpaid and rejected claims
+ Preparing, reviewing and billing claims via electronic software and paper claim processing
+ Insurance claims follow up regarding discrepancies in payment.
**_Qualifications_**
+ Bachelor's degree in business related field preferred, or equivalent work experience preferred
+ 1+ years experience as a Medical Biller or Denials Specialist preferred
+ Strong knowledge of Microsoft excel
+ Ability to work independently and collaboratively within team environment
+ Able to multi-task and meet tight deadlines
+ Excellent problem solving skills
+ Strong communication skills
+ Familiarity with ICD-10 coding
+ Competent with computer systems, software and 10 key calculators
+ Knowledge of medical terminology
**_What is expected of you and others at this level_**
+ Applies basic concepts, principles, and technical capabilities to perform routine tasks
+ Works on projects of limited scope and complexity
+ Follows established procedures to resolve readily identifiable technical problems
+ Works under direct supervision and receives detailed instructions
+ Develops competence by performing structured work assignments
**Anticipated hourly range:** $22.30 per hour - $28.80 per hour
**Bonus eligible:** No
**Benefits:** Cardinal Health offers a wide variety of benefits and programs to support health and well-being.
+ Medical, dental and vision coverage
+ Paid time off plan
+ Health savings account (HSA)
+ 401k savings plan
+ Access to wages before pay day with my FlexPay
+ Flexible spending accounts (FSAs)
+ Short- and long-term disability coverage
+ Work-Life resources
+ Paid parental leave
+ Healthy lifestyle programs
**Application window anticipated to close:** 2/12/2026 *if interested in opportunity, please submit application as soon as possible.
The hourly range listed is an estimate. Pay at Cardinal Health is determined by multiple factors including, but not limited to, a candidate's geographical location, relevant education, experience and skills and an evaluation of internal pay equity.
_All internal applicants must meet the following criteria:_
+ _Rating of "Meets Expectations" or higher during last performance review_
+ _Have been in their current position for at least a year_
+ _Informed their current supervisor/manager prior to applying_
+ _No written disciplinary action in the last year_
_Candidates who are back-to-work, people with disabilities, without a college degree, and Veterans are encouraged to apply._
_Cardinal Health supports an inclusive workplace that values diversity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. Cardinal Health is an Equal_ _Opportunity/Affirmative_ _Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law._
_To read and review this privacy notice click_ here (***************************************************************************************************************************
$22.3-28.8 hourly 6d ago
Support Specialist - Service Financials Integration
NISC
Specialist job in Mandan, ND
NISC develops and implements enterprise-level and customer-facing software solutions for over 960+ energy cooperatives and communication organizations across North America. Our mission is to deliver technology solutions and services that are Member-focused, quality-driven and valued-priced. We exist to serve our Members and help them serve their communities through our innovative software products, services and outstanding customer support. We are an AI-forward company committed to being a technology leader in our industry. NISC has been ranked in ComputerWorld's Best Places to Work for 23 years, and we are looking for qualified individuals to join our team.
This position supports the integration between our Service module to our Financials modules. This team member will work with Members supporting and troubleshooting in the areas of integration and balancing. This position will also work closely with the Member and our software engineers to support, troubleshoot, research, and resolve issues within the software product.
Essential Functions:
Provides superior customer support to internal and external customers in all encounters.
Assists customers in all aspects of application support including problem solving, training, and on-going support.
Prepares cases and follow-up to resolution.
Performs research of basic application problems, resolves issues for Member/Customers who are using the application, and recommends changes or enhancements as directed.
Facilitate and follow up with Member/Customers on basic requests and procedures.
Assists with mass communications to Member/Customers.
Assists with software release process.
Utilize all support tools as directed.
Convey customer feedback to product development staff as appropriate.
Perform on-site training or deliver remote application training to Member/Customers via Web Tools.
Provides after hours support.
May develop and deliver training to coworkers as assigned.
May prepare materials and deliver National IT Learning Center classes.
May prepare materials and deliver Member Information Conference (MIC) sessions.
May be called upon to assist in other support areas.
May be called upon to participate on design teams regarding application enhancements.
May be called upon to participate in testing of new product development or enhancements.
May be required to travel to customer sites.
Other duties as assigned.
Desired Job Experience:
Must possess a strong understanding of accounting principles.
Generally, requires 1-5 years of product usage or support experience either at NISC or similar related experience.
Basic knowledge of NISC's products' features and functionality.
Basic knowledge of other integrated industry applications and services.
Basic knowledge of Project Management processes and theory.
Basic knowledge of Service Level Management (SLM) best practices.
Basic knowledge of the Energy and/or Communications industry.
Familiarity with other integrated applications and services.
Excellent verbal and written interpersonal and communication skills.
Excellent presentation and training skills.
Excellent telephone etiquette and an ability to deal effectively with Member/Customers.
Excellent research and problem-solving skills with strong attention to detail.
Strong PC skills.
Ability to effectively lead, influence, and teach others.
Ability to organize and prioritize.
Ability to interact in a positive manner with internal and external contacts.
Ability to work independently, as well as in a team environment
Ability to travel as often as necessary to meet the goals and objectives of the position.
Commitment to NISC's Statement of Shared Values.
Desired Education:
Bachelor's degree in a business-related field preferred, or equivalent experience.
Successful applicants must possess a strong knowledge of accounting principles.
Minimum Physical Requirements:
The physical demands described here are representative of those which must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the essential functions of this position, employees must be able to see and communicate. Employees are regularly required to maintain a stationary position, move, and operate computer keyboards or office equipment.
Disclaimer:
Management may modify this job description by assigning or reassigning duties and responsibilities at any time.
$31k-46k yearly est. Auto-Apply 10d ago
Home Loan Specialist I
Solomonedwards 4.5
Specialist job in Bismarck, ND
About Us SolomonEdwardsGroup, LLC ("SolomonEdwards") is a full-service professional services firm offering financial, operational and technology consulting and operations support. We work with some of the world's most prominent companies to help them envision and achieve a better future. We know that our consulting services are only as meaningful as the people and talent behind them, and we are committed to recruiting incredibly talented, committed, collaborative individuals who can help us deliver exceptional client service. For more information, visit SolomonEdwards
Position Summary:
SolomonEdwards is looking for a Home Loan Specialist I for one of its mortgage clients to perform daily loan reviews to ensure the accuracy of loan findings. You will act as a key contributor to facilitate efficient and effective processes that support business and customer service objectives.
Position Locations:
Phoenix, AZ
Tampa, FL
St. Louis, MO
Plano, TX
Essential Duties:
- Perform routine data entry and validation tasks.
- Initiate third-party orders (title, appraisal, hazard, flood cert, credit, etc.).
- Review and validate loan documents.
- Handle routine calls, emails, and/or chat responses.
- Monitor work queues and intervene as needed.
- Perform other related duties as required and assigned.
- Demonstrate behaviors that are aligned with the organization's desired culture and values.
Qualifications:
- Associate's degree or equivalent work experience.
- Financial Services and, if possible, mortgage industry experience preferred.
- General understanding of applicable Federal, State, and Local Regulations.
Skills and Job-Specific Competencies:
- Proficiency in Microsoft Office.
Travel Requirements: No travel will be required, unless at the client's discretion.
Physical Requirements: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be provided to qualified applicants or candidates with disabilities upon request to enable them to perform essential functions. This role may require mobility to attend in-person meetings, sitting or standing for extended periods, and the use of telephone, computer, or other electronic communication devices.
Salary Range: SolomonEdwards values your unique and individual experience and background. As such, we take a comprehensive approach when determining compensation for our roles. The compensation for this specific role is based on a wide range of factors, including but not limited to, education, licensure and certifications, location, experience, and training. A reasonable estimate for the current hourly range for this role is $20-24.
Benefits: We are committed to providing health and financial stability by offering a comprehensive suite of benefits. Benefits include access to top-tier employers and job opportunities, health insurance, sick leave, and 401(k).
Inclusion and Diversity Statement: SolomonEdwards is an Equal Opportunity/Affirmative Action employer. We firmly believe in fostering an inclusive and diverse workplace environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, gender identity, sexual orientation, veteran status, or any other characteristic protected by applicable laws. All employees, including managers and supervisors, are responsible for upholding our EEO and diversity principles. Discrimination or harassment of any kind will not be tolerated.
We value the contribution and wisdom of the team. At SolomonEdwards, we have built a vibrant and inclusive community. Our team members are curious, committed, and diverse. In keeping with our mission to build value through people, we cultivate a culture where differences are celebrated, and all members are treated fairly and equitably. Employees, business partners, and our extended stakeholder family are empowered to share their experiences, ideas, and perspectives; and to be their whole selves.
Privacy: We adhere to the California Consumer Privacy Act (CCPA). Your privacy is important to us, and we never sell your data to third parties. Personal information is only collected to match applicants with job opportunities. Copy/paste this URL to learn more about your rights: SolomonEdwards' Privacy Policy.
Our Recruiter Promise: Our talent acquisition team prioritizes integrity, professionalism, and transparency in every interaction. When you engage with SolomonEdwards, you can trust a respectful, secure experience from verified contacts. Copy/paste this URL to learn more about how we protect your candidate experience: Recruiter Promise
Job Ref: 141857
### Place of Work
On-site
### Requisition ID
141857
### Application Email
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The average specialist in Bismarck, ND earns between $25,000 and $72,000 annually. This compares to the national average specialist range of $32,000 to $104,000.
Average specialist salary in Bismarck, ND
$43,000
What are the biggest employers of Specialists in Bismarck, ND?
The biggest employers of Specialists in Bismarck, ND are: