Help Desk Technician
Specialist job in Round Rock, TX
Do you want to work with a variety of technologies on a daily basis? Peerless Tech is seeking a skilled and customer-focused Level 2 Help Desk Technician to join our growing Managed Service Provider (MSP) team. As a Level 2 Help Desk Technician, you will be responsible for resolving technical issues, supporting our clients' IT infrastructure, and collaborating with others to ensure optimal service delivery. This is an in-person job located in Round Rock, Texas.
We'll Provide:
Pay range of $28-$38 per hour
Paid time off and paid sick time
Support/mentorship and a small team work environment
Opportunities for continued growth and learning
What You'll Do:
Provide technical support for Level 1 and Level 2 client issues via phone, email, chat, and our ticketing system with occasional travel to client locations
Troubleshoot and resolve problems related to hardware, software, networks, and security
Install, configure, and maintain various IT systems and applications
Respond to tickets in accordance with SLA guidelines and document all support activities
Assist with onsite and remote support for clients as needed
Contribute to the development of knowledge base articles and technical documentation
Participate in projects and new technology implementations
Skills You'll Need:
Valid license and reliable transportation to travel to client sites
Minimum 2 years IT industry experience in SMB environments - MSP experience preferred
Strong knowledge of Windows operating systems, Active Directory, and Microsoft 365 administration
Familiarity with networking concepts, firewalls, and VLANs
Exceptional verbal and written communication skills with an emphasis on being clear, concise, and friendly
Ability to lift 40 pounds (Computers, printers, cables, batteries, etc.)
Ability to work with cabling in cubicle floor arrangements, walls, or ceiling using a ladder
Nice to Have:
Experience with virtualization technologies (VMware, Hyper-V)
Experience with Microsoft Remote Desktop environments
Experience with ticketing systems (e.g., Autotask)
Knowledge of cybersecurity best practices
Next Steps:
Quick apply with your resume here
Or
Get a head start on our application and aptitude testing process here:
********************************************************************
Tech Support Specialist - Video Telematics
Specialist job in Austin, TX
EYERIDE empowers fleets by combining live video and telematics through a cloud platform to enhance safety, resolve issues efficiently, and ensure vehicles operate securely. Serving transportation, logistics, public safety, and government sectors, our technology supports fleets of all sizes. With teams across the U.S., Poland, and Israel, we create user-friendly, reliable solutions to simplify daily operations. Our ultimate goal is to provide fleet managers with the insights needed to lead with greater confidence and reduced stress.
The Opportunity
Enjoy working in a startup environment? Love computers and problem-solving? Join EYERIDE! We're looking for a Tech Support Specialist to assist customers with AI cameras, in-cab monitors, live GPS tracking, and in-cab WiFi installed in their vehicles.
What You'll Do
Provide over-the-phone technical support for vehicle hardware and software
Troubleshoot network-related issues (TCP/IP, DNS, DHCP)
Guide customers through step-by-step solutions
Ensure top-tier customer service and technical assistance
What You Bring:
Experience in tech support and troubleshooting
Strong communication and problem-solving skills
Passion for technology and vehicle systems
Ability to work overnight shifts on occasion
GIS Editor - Information Processing Specialist
Specialist job in Austin, TX
Title: GIS Editor - Information Processing Specialist
Duration: Fulltime
Experience: 0-2 Years
Desired Skills:
ArcGIS Server | MAP QA
Job Description:
Minimum 1 year of relevant experience in navigation/GIS with below skills.
Ability to complete Client Project Training for all map data layers.
Ability to complete Client Tools Training for map data editing, edit tracking and reporting.
General skills in open-source research for map data corroboration.
Ability to conduct targeted research in registered data sources.
Fluency or ability to gain fluency with mac OS, Numbers, Pages, Slack, Quip, Mail, Calendar, and Client Maps.
Good communication skills.
Microsoft Excel.
SN.
Responsibility of / Expectations from the Role
1 Research issues and edit GIS data per requirements set in the Client ticketing system.
2 Escalate issues to Project Lead where appropriate.
Desktop Support Specialist
Specialist job in Austin, TX
Key Responsibilities:
· Provide second-level technical support for desktop/laptop hardware, software, and peripheral
issues.
· Diagnose and resolve advanced technical issues escalated from the L1 support team.
· Install, configure, and maintain operating systems, software applications, and system updates.
· Perform root cause analysis to identify recurring technical problems and develop solutions.
· Excellent in troubleshooting break/fix issues of windows and mac computers
· Assist with network connectivity issues, including LAN/WAN, Wi-Fi, and VPN.
· Collaborate with IT team members on projects, upgrades, and implementations.
· Maintain accurate records of work performed, issues, and resolutions using the company's
ticketing system.
· Provide remote support and troubleshooting for users working from home or in the field.
· Train and mentor junior support technicians as needed.
· Ensure compliance with IT policies, security protocols, and best practices.
· Perform routine maintenance and inspections to ensure optimal performance of equipment
· Build and maintain strong relationships with end users and ensure user satisfaction
Qualifications:
· Associate's or bachelor's degree in information technology, Computer Science, or related
field, or equivalent work experience.
· 2-4 years of experience in a desktop support or similar role.
· Strong knowledge of Windows and Mac operating systems.
· Proficiency with Microsoft Office Suite and other common software applications.
· Experience with Active Directory, group policies, and user account management.
· Familiarity with remote desktop tools and support software.
· Excellent problem-solving and analytical skills.
· Strong communication and interpersonal skills.
· Ability to work independently and as part of a team.
· Relevant certifications such as CompTIA A+, Network+, or Microsoft Certified Desktop Support
Technician (MCDST) are a plus
Customer Service Specialist
Specialist job in Temple, TX
Job Title: Customer Service Specialist
Duration: 03+ months contract (Possible extension )
Shift I: 7:00 AM and 7:00 PM, Monday-Friday
Shift II: 2:00 PM - 10:30 PM, Friday - Tuesday (Wed-Thurs Off)
Job Description:
Under general supervision, communicates to Members policies, procedures, and services to ensure complete knowledge of the Plan.
Must adhere to call handling goals of 80% of calls answered within 30 seconds.
Helps and adheres to call abandonment rate of less than five percent (5%) with average hold time not to exceed 2 minutes based on regulatory requirements.
Within 60 days of employment on the floor, must meet monthly quality goal of ninety-two percent (92%) or greater based on two percent (2%) of calls monitored.
Information Technology Specialist
Specialist job in Round Rock, TX
About the Role:
Seeking a Camera Lab Test Engineer to join HP's team focused on developing cutting-edge video conferencing devices and camera systems. This entry-level position is ideal for a recent graduate eager to learn and grow in a fast-paced environment.
Responsibilities:
Perform objective testing in camera labs for new product development, including webcams and video conferencing devices.
Execute test plans for software updates, image quality, and audio-visual performance.
Assist in validating AI/ML features such as facial recognition, background blurring, and audio enhancements.
Document test results and collaborate with engineering teams to troubleshoot and resolve issues.
Support quality assurance processes and inline testing tools during development cycles.
What You'll Learn:
Hands-on experience with Microsoft-certified camera labs and advanced testing methodologies.
Exposure to video collaboration technologies, imaging pipelines, and ISP tuning.
Training in quality assessments (IQC/OQC) and RFQ processes.
Qualifications:
Bachelor's degree in Electrical Engineering, Computer Engineering, Computer Science, or related field.
Strong interest in camera systems, video conferencing technology, and software testing.
Basic understanding of hardware/software integration is a plus.
Excellent attention to detail and willingness to learn.
Ideal Candidate:
Curious, proactive, and eager to work in a collaborative environment.
Comfortable working in labs and learning new tools and processes.
Logistics Specialist
Specialist job in Austin, TX
Programmers.io is currently looking for a "Logistics Specialist"
Onsite Role in Austin, Texas, United States
FULL Time Role -( Open for US CITIZENS OR GREEN CARD HOLDERS ) NO C2C
Logistics Specialist to support outbound transportation operations across North America. In this role, you will help manage transportation providers and work closely with cross-functional partners to ensure timely, high-quality delivery of A products to our retail stores and major reseller partners. This is an excellent opportunity for someone with logistics or supply chain experience who is looking to grow their impact in a fast-paced, innovative environment.
Key Responsibilities
Support the day-to-day management of transportation providers, focusing on service execution, performance tracking, and issue resolution
Collaborate with internal teams (e.g., Retail, Customer Fulfillment, Planning, Sourcing) to ensure delivery alignment with partner expectations
Help monitor last-mile delivery to retail stores and distribution centers, flagging risks and supporting proactive exception handling
Assist in the analysis of carrier KPIs and delivery performance, identifying trends and supporting improvement initiatives
Contribute to transportation capacity planning efforts, including forecast reviews and readiness for seasonal peaks or product launches
Participate in logistics projects and initiatives, supporting planning, documentation, and execution tasks
Build relationships across teams to support outbound execution and continuous improvement
Communicate clearly, collaborate across teams, and contribute to problem-solving discussions
Please share your resume on ************************ along with your annual pay expectations
Client Success Renewals Specialist
Specialist job in Austin, TX
Norstella is a premier and critical global life sciences data and AI solutions provider dedicated to improving patient access to life-saving therapies. Norstella supports pharmaceutical and biotech companies across the full drug development lifecycle - from pipeline to patient. Our mission is simple: to help our clients bring therapies to market faster and more efficiently, ultimately impacting patient lives.
Norstella unites market-leading brands - Citeline, Evaluate, MMIT, Panalgo, Skipta and The Dedham Group and delivers must-have answers and insights, leveraging AI, for critical strategic, clinical, and commercial decision-making. We help our clients:
+ Accelerate the drug development cycle
+ Assess competition and bring the right drugs to market
+ Make data driven commercial and financial decisions
+ Match and recruit patients for clinical trials
+ Identify and address barriers to therapies
Norstella serves most pharmaceutical and biotech companies around the world, along with regulators like the FDA, and payers. By providing critical proprietary data supporting AI-driven workflows, Norstella helps clients make decisions faster and with greater confidence. Norstella's investments in AI are transforming how data is consumed and decisions are made, disrupting inefficient legacy workflows and helping the industry become more efficient, innovative, and responsive to patient needs.
**The Role:**
The Client Success Renewals Specialist works in collaboration with the Client Success Operations Manager and Client Success team members in the overall responsibility for MMIT client contract onboarding, adoption, and renewals with the aim of client retention. The CSR will support the Client Success team in key client success initiatives and tactics essential for clients to realize deep value from an ongoing MMIT partnership. The CSR will leverage their product and contractual knowledge, attention to detail, and highly responsive mindset to deliver on key initiatives aimed at supporting MMIT's clients.
**Responsibilities:**
Renewals Management
- Manage Digital Segment client contract renewals occurring on a yearly or multi year basis
- Responsible to contract terms review/changes, documentation in Salesforce, partnering with client team, and client communication surrounding the renewal through signature
- Partner with and assist Client Success Managers with segment specific contract renewals throughout the renewal cycle
- Document and report to leadership renewal progress throughout the renewal cycle
Client Support and Data Management
- Lead Digital Segment clients through onboarding and adoption of licensed solutions
- Support client with the submission, monitoring, and ensuring resolution of Customer Support and Data Verification tickets
- Escalate urgent client issues using MMIT Client Escalation Pathway
- Collaborate with internal partners to address client questions required for completion of requests
- Prepare standard data extracts from MMIT applications as needed
- Collaborate with Sales Operations to maintain CS dashboards and reports
- Effective collaboration with internal and external stakeholders
Account Planning & Strategy Support
- Generate and summarize client data to support internal account health and planning discussions
- Create client facing engagement reports (utilization metrics, engagement summary, etc.)
- Prepare engagement summary metrics for client meeting and Executive Business Reviews
General Client Success Support
- Collaborate with CSM to prepare content for client deliverables and presentations aligning with the client business portfolio and goal alignment (kick-off meetings, partnership reviews, training presentations, etc.)
- Fill in for CSM on client support inquiries or projects as needed (CSM back-up for out of office, travel, conflict, etc.)
- Review client facing deliverables and configuration settings to ensure alignment with client needs
- Regularly review and maintain client user lists and access to MMIT solutions
- Coordinate maintenance of client application settings and prepare communication to update client (i.e. add or remove drugs from client market baskets)
- Partner with CSM through weekly touchpoints reviewing key account metrics and deliverables
- Provide insight to operational efficiency and process improvements aligned with enhancements to overall process and the customer experience
**Qualifications:**
- 1-3+ years experience in life sciences
- 2-4 years experience in customer support or client management
- Previous experience reviewing legal documents/contracts
- Ability to work independently and drive projects from start to finish in a fast paced environment
- Highly collaborative, team oriented, and comfortable leading cross-functional projects
- Excellent writing and communication skills for both internal and external audiences
- Passion for continual learning and highly motivated
- Strong empathy for customers AND passion for retention and growth
- Analytical and process-oriented mindset
- Highly detailed oriented
- Demonstrated desire for continuous learning and improvement
**Our Guiding Principles for success at Norstella:**
01: Bold, Passionate, and Mission-First
02: Integrity, Truth, and Reality
03: Kindness, Empathy, and Grace
04: Resilience, Mettle, and Perseverance
05: Humility, Gratitude, and Learning
**Benefits:**
- Medical and Prescription Drug Benefits
- Health Savings Accounts (HSA) or Flexible Spending Accounts (FSA)
- Dental & Vision Benefits
- Basic Life and AD&D Benefits
- 401k Retirement Plan with Company Match
- Company Paid Short & Long-Term Disability
- Paid Parental Leave
- Paid Time Off & Company Holidays
_The expected base salary for this position ranges from $70,000 to $90,000. It is not typical for offers to be made at or near the top of the range. Salary offers are based on a wide range of factors including relevant skills, training, experience, education, and, where applicable, licensure or certifications obtained. Market and organizational factors are also considered._
_Norstella is an equal opportunity employer. All job applicants will receive equal treatment regardless of race, creed, color, religion, alienage or national origin, ancestry, citizenship status, age, physical or mental disability or handicap, medical condition, sex (including pregnancy and pregnancy-related conditions), marital or domestic partner status, military or veteran status, gender, gender identity or expression, sexual orientation, genetic information, reproductive health decision making, or any other protected characteristic as established by federal, state, or local law._
_Sometimes the best opportunities are hidden by self-doubt. We disqualify ourselves before we have the opportunity to be considered. Regardless of where you came from, how you identify, or the path that led you here- you are welcome. If you read this job description and feel passion and excitement, we're just as excited about you._
_All legitimate roles with Norstella will be posted on Norstella's job board which is located at norstella.com/careers. If a role is not posted on this job board, a candidate should assume the role is not a legitimate role with Norstella. Norstella is not responsible for an application that may be submitted by or through a third-party and candidates should proceed with extreme caution if a third-party approaches them about an open role with Norstella. Norstella will never ask for anything of value or any type of payment during or as part of any recruitment, interview, or pre-hire onboarding process. If you are aware of or have reason to believe a job posting purportedly for a role with Norstella is fraudulent or otherwise not authorized by Norstella, please contact the Company using the following email address:_ _[email protected]_ _._
Norstella is an equal opportunity employer. All job applicants will receive equal treatment regardless of race, creed, color, religion, alienage or national origin, ancestry, citizenship status, age, physical or mental disability or handicap, medical condition, sex (including pregnancy and pregnancy-related conditions), marital or domestic partner status, military or veteran status, gender, gender identity or expression, sexual orientation, genetic information, reproductive health decision making, or any other protected characteristic as established by federal, state, or local law.
Client Success Specialist
Specialist job in Austin, TX
Great organizations are made of great people, and we're looking to fill a Client Success Specialist role on our growing team. This is a full-time position. The primary responsibility is providing excellent support to our new and existing clients, via ticket resolution, training, and onboarding new clients onto our healthcare SaaS application. The ideal candidate would have job experience in a similar client success support role. Candidates must enjoy and work well with technology and possess great written and verbal communication skills.
Other responsibilities include tracking support issues, helping set up and implement new client locations, creating training materials and release notes, and helping to prioritize development of new features based on client feedback. This person will also work very closely with the client success and development teams and likely be trained to use development tools for issue investigation and data manipulation as a part of their duties.Responsibilities
Learn and understand the Infusion Center healthcare model
Onboard new clients onto and support existing clients on our healthcare SaaS application
Troubleshoot and document software operational and technical issues
Respond to client support issues, report bugs/issues and feature requests
Provide excellent client service with friendly, professional responses
Create client training materials, draft release notes, and help prioritize development of new features
Go beyond your comfort zone when needed
Be an awesome addition to our growing team
Qualifications
Bachelor's degree, required
2+ years of experience in Client Relations, Account Management, Customer Success, or Technical Support, required
Proven track record of achieving and exceeding measurable goals
Must be detail-oriented, able to multi-task and be extremely organized and efficient
Must possess excellent written and oral communication skills, including ability to communicate with all levels of org chart
Ability to say: “I don't know, but I can get that answer for you” and then find the answer for the client
Excellent computer skills: Adobe Acrobat, Google Suite and all Microsoft Office Applications
Experience in information technology and technical support a plus, but not required
Able to work independently (but understand we won't leave you on an island)
Some travel required (10%)
$70,000 - $75,000 a year About WeInfuseCome join our growing company. We are an established healthcare SaaS company with offices in Dallas and Austin.
Founded in 2016, WeInfuse is an infusion center software and consulting organization. Our founders and their team have developed the first and only end-to-end software solution for infusion centers that has gained significant traction in the market. In addition to providing the industry's leading SaaS solution, WeInfuse provides infusion center start-up, optimization and pharmaceutical manufacturer consulting services.
For US-Based Roles: We are not offering new sponsorships opportunities at this time for persons requiring employment visas, such as an H-1B; authorization to work in the U.S. is a precondition of employment.
Any unsolicited resumes/candidate profiles submitted through our website or to personal email accounts of WeInfuse team members are considered the property of WeInfuse and are not subject to payment of agency fees
.
Auto-ApplyClient Specialist
Specialist job in Austin, TX
We appreciate your interest in employment with Barry's! Barry's is committed to a policy of equal employment opportunity, and will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, citizenship or immigration status, or any other legally recognized protected basis under federal, state, or local law. Applicants with disabilities who need assistance with the application process may be entitled to a reasonable accommodation in accordance with applicable law. If you need assistance in completing this application or with the application process because of a disability, please contact the People and Culture Department (*****************). Barry's is the Best Workout in the WorldTM. Founded in West Hollywood in 1998, it's the original strength and cardio interval fitness experience that provides an immersive, high-intensity, one-hour workout that's as effective as it is fun. Our fitness classes alternate between working out with weights and running on a treadmill. Each day focuses on a different muscle group in order to achieve real results and to prevent injuries. Our program is designed to tone muscle and maximize fat loss, while spiking the metabolism for up to 48 hours following the class. Please be aware that smoking is prohibited in all indoor areas of Barry's studios and corporate offices. About the Role Client Specialists are the first line of contact at all Barry's studios. As such, they are well-versed in all aspects of our business complying with company policies, procedures and directives. Client Specialists are key to developing lasting client relationships through providing superior hospitality and assisting clients with class selections, bookings, and questions; maintaining a clean studio; FuelBar orders; and merchandise purchases. Our Client Specialists are excellent communicators and positive brand ambassadors, helping convey memorable experiences for our clients. Their passion for Barry's is conveyed in every client interaction. We are looking for passionate, hard-working, reliable, team-oriented, and forward-thinking problem-solvers with outgoing interpersonal skills, a love for health, an excitement for our brand, and the desire to be a part of building a stronger Barry's community. This position encompasses the following responsibilities, each of which is carried out in equal measure: Front Desk, Facilities & Fuel Bar. What You'll Do Front Desk Responsibilities: * Client Experience: Understanding of hospitality principles & processes and ability to execute as part of the Barry's Client Experience *
Support the client experience with hospitality and studio amenities to build personalized experiences with the goal of positively impacting both sales and service * Be an effective brand ambassador, ensuring clients are warmly welcomed, assisted accordingly, and have a memorable experience commensurate with the Barry's brand * Establishing and maintaining Interpersonal Relationships: The candidate must develop constructive and cooperative working relationships with clients/staff, and maintain them over time *
Assist clients, building individual connections, and providing direction with any questions or concerns * Communicating with Supervisors, peers: the candidate must provide information to supervisors and co-workers, by telephone, in written form, e-mail, text, or in person in a timely and efficient manner * Deliver first class client experience at all times * Ensure a clean and welcoming atmosphere at all times by assisting in studio cleaning, restocking, and upkeep as needed * Guide clients with regards to the latest studio promotions, membership discounts and/or special events * Maintain product knowledge for all studio retail operations *
Participate in all relevant training and development programs and meetings as directed by Operations leaders * Have flexibility with schedule, having the ability to work weekends, holidays, morning or night shifts and adhere to work schedule, and meeting minimum availability requirements Fuel Bar Responsibilities: * Deliver quality protein smoothies and customer service in the Fuel Bar *
Handle pre-orders and orders on the spot, custom to each client's needs * Assist clients with questions and product selection * Complete client's orders in a timely manner utilizing a POS transaction * Maintain fuel bar department areas clean and sanitized * Follow departmental procedures for safety, proper food handling, and sanitation according to local, state, and federal health code regulations * Properly rotate merchandise in refrigerated coolers and department tables, paying special attention to spoiling goods according to company policy * Prepare various fuel bar goods following company recipes Facility Maintenance: * Prepare studio spaces before, after, and in-between classes by cleaning exercise equipment, sweeping, mopping and/or vacuuming floors, and wiping mirrors * Support in cleaning and maintaining of locker rooms to brand standard as directed * Regular deep cleaning, organization, and service of common areas, including the lobby space, FuelBar, Red Room/Lift/Ride spaces, retail shelves, locker rooms, hallways, and storage areas * Conduct small studio repairs when appropriate * Laundry services, including collecting, washing, and folding towels * Adhere to daily and weekly cleaning and maintenance checklists Customer Service: * Ensure all existing and new clients are provided with the highest level of hospitality * Maintain client database and utilize information to increase client contact * Attend social functions within the community to generate new business, invite current and prospective clients to in-studio events, and reach out through curated clienteling tools Qualifications * Strong hospitality skills and alignment with Barry's Mission, Vision and Values. * Ability to work either a full-time or part-time schedule *
Full-time employees: Must be available for a minimum of 30 hours per week with minimal restrictions. Must be available mornings, afternoons, evenings, inclusive of one weekend day (Saturday/Sunday) during studio operating hours, aligned with business needs. * Part-time employees: Must be available for a minimum of 24 hours per week and minimum of 3-4 hours per available shift depending on state regulations. Must be available mornings, afternoons, evenings, inclusive of one weekend day (Saturday/Sunday) during studio operating hours, aligned with business needs. * Friendly, outgoing personality and enjoy social interaction * Exhibits enthusiasm for the studio and for the job * Must be a patient, courteous listener, able to show empathy * Responding to clients request with a can-do attitude * Cooperative manner with a focus on team culture. * Ability to prioritize and work within a fast-paced environment * Exceptional cleaning skills and a clear understanding of what constitutes a sanitary environment * Have an eye for detail and care for the studio's appearance and cleanliness * Work as a cohesive team with all Barry's staff members to ensure efficiency and effectiveness * Maintain a professional appearance and behavior * Demonstrate excellent communication skills * Candidates must be at least 18 years or older to apply
Oncology (Genitourinary) Business Specialist - Austin North, TX
Specialist job in Austin, TX
Oncology (Genitourinary) Business Specialist - Austin, TX
Astellas is announcing an Oncology (Genitourinary) Business Specialist opportunity in the Austin, TX area. Territory includes but is not limited to: Austin, Killeen, and Waco.
PURPOSE AND SCOPE:
To ensure the achievement of sales goals in territory by promoting Astellas oncology products and services to physicians and other medical personnel within assigned geography. Educate customers on characteristics, advantages, indicated treatment and all other developments related to promoted products. Professionally represent Astellas in the field and ensure high levels of visibility and customer satisfaction in territory. Maintain effective communication and relationships with key external and internal customers.
Flexible pay grade level, based on candidate background and skillset
ESSENTIAL JOB RESPONSIBILITIES:
Call on targeted physicians and oncology centers to promote and educate on the use of Astellas products through one-on-one meetings and presentations, professional education programs and other appropriate means. Responsible for ensuring high levels of call and field productivity; expected to meet call plan expectations, with 5 days in the field each week, supported by office time needed for call planning and follow-up, preparing presentations, making appointments, etc.
Develop Sales plans and business territory plan activities to support customers using company resources and promotional activities as identified by Oncology Regional Business Manager (ORBM)
Utilize clinical knowledge to influence prescribing habits
Coordinate promotional efforts with peers across franchises
Achieve quarterly sales goals within territory while adhering to all ethical sales practices and required regulations
Deliver the highest level of clinical and technical value, helping the healthcare customer meet their unique patient care needs, while operating at all times within regulatory guidelines
Ensure optimum strategy development using territory business plan
Responsible for accurately reporting sales activities, testing, territory expenses and submitting written reports as necessary by the deadline set forth and defined by Oncology Regional Business Manager
Appropriately manage and maintain all company equipment and promotional materials (company literature, materials, etc.) according to necessary company guidelines
Attend all company-sponsored sales and medical meetings as directed by company management (POA's, National Sales Meetings, Regional and Local Conventions, etc.)
Continuous learning on efficient sales and communication techniques and product / therapeutic area training
Additional responsibilities as necessary
QUANTITATIVE DIMENSIONS:
Direct impact on obtaining sales attainment
Maintain adequate call coverage at National Level
Deployment of promotional resources at National Level
ORGANIZATIONAL CONTEXT:
Reports to Oncology Regional Business Manager (ORBM)
No Direct Reports
Loan Specialist Sales - Austin
Specialist job in Austin, TX
THIS POSITION IS BASED IN AUSTIN, TEXAS AND IS ONSITE - ONLY APPLICANTS WITHIN 60 MILES OF THE OFFICE WILL BE CONSIDERED - if you are outside of Texas, please apply to our Remote post at ***********************
Loan Specialist - Sales (range $36k - $70k)
ABOUT US: The Savings Group is an innovative FinTech company that is powering finance in the age of mobility. We function as a virtual Finance & Insurance office, finding our customers the perfect lender for their car loan or refinance. This means we're able to solidify our customers' auto loans prior to going to the dealership, and our marketplace of lenders ensures they get the lowest rate available.
WHAT YOU WILL DO: As a Loan Specialist, you will play a crucial role in providing direct-to-consumer auto finance and refinance solutions. You will deliver superior customer service, respond to inquiries that are already approved for the refinance, and offer additional finance and coverage options to enhance the customer experience.
You'll be structuring your loans and pitching optional coverages to the borrowers. You will also manage the loan through the different steps to ensure funding. Your duties include preparing loans for the contracting process, calling borrowers to review electronic documents and title documents, and ensuring all documents are signed and tracked. You'll handle various statuses of the loan, ensuring all steps are followed and errors are fixed promptly.
WHAT'S IN IT FOR YOU:
Six (6) figure earning potential with hourly/salary plus uncapped commissions. Average Loan Specialists are pacing at $70-80k per year with top performers exceeding $150k+ per year, which is uncapped and has no ceiling
This position starts as an hourly based position ($17.31/hour) and includes overtime pay along with a higher per deal commission plan for the first three full months to allow for ramp up time with great earning potential during your learning period
On the first day of the fourth full month Loan Specialists move to salary on the standard commission structure based on a tiered system for overall revenue and product sales
On top of uncapped commissions, the better you perform the more leads you are provided, greatly increasing your earning potential
Training
Paid time off and paid holidays
401K with company match
Health, dental, vision, life and disability insurance options
HOW YOU WILL DO IT:
Customer Engagement: Interact with customers to understand their needs and provide tailored auto finance and refinance options. Provide exceptional customer service, addressing inquiries and resolving any issues promptly and professionally.
Loan Processing: Facilitate the loan application process from start to finish, ensuring all required documentation is accurately completed and submitted, while working with supporting departments
Daily achieving 60+ outbound phone calls, 3 to 5 hours of talk time with texting and emails
Product Knowledge: Maintain a deep understanding of our products to effectively offer and explain additional options to customers.
Develop sales skills to effectively present benefits of loan options and sell additional products
Manage expectations and overcome objections with a consultative sales approach.
Work within our lending partners' guidelines.
Walk customers through document signing, collecting necessary stipulations, consistent follow up until loan has funded.
Quality assurance of all work through provided tools - lender information, state information, documentation, notation, checklists, etc.
Collaboration: Work closely with other team members and departments to ensure a seamless customer experience.
Compliance: Adhere to all regulatory and company policies to ensure compliance in all loan processing activities.
Effectively manage and maintain an organized pipeline.
Additional duties as required.
WHAT WE ARE LOOKING FOR:
We are seeking dynamic individuals who thrive in energetic environments and possess a knack for engaging interactions. While experience in sales is an advantageous asset, it is the versatility and adaptability of a candidate that truly shines in this role. Our successful team members hail from a diverse array of backgrounds, including but not limited to:
Customer Service Excellence: Whether it's behind the bar or at the front of a restaurant, providing top-notch service is second nature.
Automotive Industry Savvy: From dealerships to repair shops, understanding the fast-paced nature of the automotive world is a valuable skill.
Call Center Expertise: Managing high-volume calls with patience and efficiency is a testament to a candidate's resilience and communication prowess.
Sales Acumen: A history of sales-oriented roles demonstrates a candidate's ability to persuade and meet targets effectively.
We value the rich experiences that candidates from these industries bring to our team, fostering a culture of learning, growth, and success.
WHAT YOU NEED:
Education: High school diploma, or equivalent required. Associates or bachelor's degree preferred.
Language/Communication/Interpersonal: Ability to speak read and write fluent English. Strong verbal and written communication skills, with an emphasis on communication of channel operations. Ability to effectively communicate with all levels of the company. Ability to establish and maintain effective working relationships and objectively coach associates and management through complex issues. Excellent presentation skills.
Math Skills: Basic computation skills
High Level of Organization: Managing your time, energy and workspace well and can accomplish all your assigned tasks successfully before end of day.
Analytical: Detail-oriented with the ability to organize, prioritize, and work independently. Strong reasoning and critical thinking skills.
Reasoning Ability: Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Ability to deal with problems involving concrete variables in standardized situations.
Technical: Proficient with Microsoft Office and Teams, with intermediate Excel ability. Ability to navigate multiple systems and platforms. Experience with CRMs preferred.
Job description statements are intended to describe the general nature and level of work being performed by employees assigned to this job title. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required.
The Savings Group (including all its subsidiaries: AUTOPAY, RateGenius Loan Services, Inc., and Innovative Funding Services dba Tresl) is an equal opportunity employer. With regard to hiring and promotions, qualified persons will not be denied employment opportunity based on race, color, national origin, religion, sex, sexual orientation, gender identity, marital status, age 40 and over, disability, military status, or genetic information. Any questions or concerns about our EEO policy should be directed to Human Resources
Auto-ApplyHome Loan Specialist II
Specialist job in Austin, TX
About Us SolomonEdwardsGroup, LLC ("SolomonEdwards") is a full-service professional services firm offering financial, operational, and technology consulting and operations support. We work with some of the world's most prominent companies to help them envision and achieve a better future. We know that our consulting services are only as meaningful as the people and talent behind them, and we are committed to recruiting incredibly talented, committed, collaborative individuals who can help us deliver exceptional client service. For more information, visit SolomonEdwards
Position Summary:
SolomonEdwards is looking for a Home Loan Specialist II for one of its mortgage clients to perform daily loan reviews to ensure the accuracy of loan findings. You will act as a key contributor to facilitate efficient and effective processes that support business and customer service objectives.
Position Locations:
Phoenix, AZ
Tampa, FL
St. Louis, MO
Plano, TX
Essential Duties:
- Perform complex data and document validation.
- Troubleshoot third-party orders (title, appraisal, hazard, flood cert, credit, etc.).
- Handle more complex calls, emails, or chat sessions.
- Complete appraisal eligibility tasks.
- Evaluate loan applications for compliance with product guidelines.
- Perform other related duties as required and assigned.
- Demonstrate behaviors that are aligned with the organization's desired culture and values.
Qualifications:
- Associate's degree or equivalent work experience.
- Proficiency in Microsoft Office.
- Financial Services and, if possible, mortgage industry experience preferred.
- General understanding of applicable Federal, State, and Local Regulations.
Travel Requirements: No travel will be required, unless at the client's discretion.
Physical Requirements: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be provided to qualified applicants or candidates with disabilities upon request to enable them to perform essential functions. This role may require mobility to attend in-person meetings, sitting or standing for extended periods, and the use of telephone, computer, or other electronic communication devices.
Salary Range: SolomonEdwards values your unique and individual experience and background. As such, we take a comprehensive approach when determining compensation for our roles. The compensation for this specific role is based on a wide range of factors, including but not limited to, education, licensure and certifications, location, experience, and training. A reasonable estimate for the current hourly range for this role is $20-24.
Benefits: We are committed to providing health and financial stability by offering a comprehensive suite of benefits. Benefits include access to top-tier employers and job opportunities, health insurance, sick leave, and 401(k).
Inclusion and Diversity Statement: SolomonEdwards is an Equal Opportunity/Affirmative Action employer. We firmly believe in fostering an inclusive and diverse workplace environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, gender identity, sexual orientation, veteran status, or any other characteristic protected by applicable laws. All employees, including managers and supervisors, are responsible for upholding our EEO and diversity principles. Discrimination or harassment of any kind will not be tolerated.
We value the contribution and wisdom of the team. At SolomonEdwards, we have built a vibrant and inclusive community. Our team members are curious, committed, and diverse. In keeping with our mission to build value through people, we cultivate a culture where differences are celebrated, and all members are treated fairly and equitably. Employees, business partners, and our extended stakeholder family are empowered to share their experiences, ideas, and perspectives; and to be their whole selves.
Privacy: We adhere to the California Consumer Privacy Act (CCPA). Your privacy is important to us, and we never sell your data to third parties. Personal information is only collected to match applicants with job opportunities. Copy/paste this URL to learn more about your rights: SolomonEdwards' Privacy Policy.
Our Recruiter Promise: Our talent acquisition team prioritizes integrity, professionalism, and transparency in every interaction. When you engage with SolomonEdwards, you can trust a respectful, secure experience from verified contacts. Copy/paste this URL to learn more about how we protect your candidate experience: Recruiter Promise.
Job Ref: 141859
### Place of Work
On-site
### Requisition ID
141859
### Application Email
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Easy ApplyResidential Appointment Scheduling Specialist - Roofing Services
Specialist job in Sunset Valley, TX
Job Description
Are you hungry to make big commissions and help homeowners protect their property? Join our team today! We'll train you to succeed and provide the tools you need to close deals fast.
Responsibilities:
Knock on doors, connect with homeowners, and build trust.
Schedule roof inspections and explain our process clearly.
Assist customers through their insurance claims.
Communicate effectively with both clients and team members.
Requirements:
Must be at least 18 years old.
Owns a vehicle and a ladder (or willing to buy one).
Comfortable working on roofs and lifting up to 70 lbs.
Confident and motivated to canvass in local neighborhoods.
Send your application today!
Join our 30-minute discovery call to see if this is the right fit. APPLY NOW!
Disclaimer: This advertisement displays potential earnings examples. Actual income will vary based on factors like experience, skills, and individual effort.
Requirements
Must be 18 years of age or older
Must have a valid driver's license
Benefits
Weekly Pay
Uncapped Commission
Flexible Schedule
Collections Specialist
Specialist job in Austin, TX
Exciting Medical Collections Specialist Opportunity! Be the financial backbone of helping ensure veterans and injured workers receive timely access to life-changing treatment by managing the claims and collections process with accuracy, persistence, and purpose.
At Converge Medical Technology, we provide game-changing technology with empowering personalized patient services as part of our in-home, multidisciplinary programs for chronic low back and neck pain. Our passion is to change people's lives. The genuine care and healing of our patients is our highest mission, and our goal is to help them get back to doing the things they love.
Our Medical Collections Specialists are essential to Converge's mission by ensuring accurate and timely reimbursement that keeps patient care moving forward. Through proactive claims follow-up, appeals, and cross-team collaboration, your work helps remove financial barriers so veterans and injured workers can access the care they need without delay. Every claim you resolve supports a patient's journey toward recovery.
Details:
Location: Hybrid in Austin, TX
Pay Range: $22-$26 per hour
Key Responsibilities:
Billing & Collections: Follow established billing and collection protocols for accurate reimbursements. Review and manage accounts to ensure timely and accurate reimbursement. Apply CPT, ICD-10, and HCPC coding knowledge effectively. Identify and resolve payor issues impacting payment delays.
Claims & Appeals: Ensure accurate and timely submission of all claims. Appeal denied claims and manage both front-end authorizations and back-end denials. Utilize insurance carrier websites and Salesforce for efficient follow-up. Ensure compliance with HIPAA, confidentiality, and privacy regulations. Conduct research using available resources to complete referral submissions and updates.
Communication & Collaboration: Initiate outbound calls to insurance companies for claims resolution. Manage high-volume inbound and outbound calls, acting as a liaison between insurance companies and sales representatives. Collaborate with internal teams to streamline referral management and prior authorizations. Maintain thorough documentation of all communications and actions taken.
Perform other duties as assigned.
Qualifications:
High School diploma or equivalent required and 1-5 years of healthcare billing and collections/financial experience preferred.
Working knowledge of HCPCS, CPT, ICD-10 coding.
Experience collecting payments from insurance companies.
Why choose Converge Medical Technology? Our mission is Fun, Family, and Freedom. We encourage our team members to have fun at work, prioritize their family and work/ life balance, and have the freedom to improve how we do things. We offer medical, dental, and vision insurance, short- & long-term disability, FSA/ HSA options, 401k with matching, and so many more. Come and join a company that values its team as much as its growth!
ATM Route/Collection Specialist
Specialist job in Austin, TX
The ATM Route/Collection Specialist is responsible for installing, servicing, maintaining, and collecting Automated Teller Machines (ATMs), CRTs, and other gaming or cash-handling equipment along designated routes. This role ensures that all machines operate efficiently, remain stocked, and provide a secure and reliable experience. The position requires attention to detail, operational awareness, strong customer service, and the ability to work independently while adhering to safety and compliance standards. During downtime or lighter routes, the specialist will assist the warehouse team with equipment processing, inventory management, and other operational tasks.
Key Responsibilities:
Route Management & Execution
Plan, organize, and execute daily ATM and collection routes to ensure on-time service, maximum uptime, and timely pickups.
Adjust routes as needed due to machine performance, traffic, weather, emergencies, or customer requests.
Maintain accurate logs and schedules, and report delays or issues to management promptly.
ATM & Equipment Servicing
Replenish cash and consumables (receipt paper, supplies).
Perform basic troubleshooting and minor repairs, including clearing jams, resetting machines, and diagnosing hardware/software issues.
Inspect ATMs, CRTs, and other equipment regularly to ensure cleanliness, security, and proper operation.
Collections & Documentation
Collect assigned materials efficiently, accurately, and safely.
Verify quantities, record overages or shortages, and document all pickups and deposits.
Track machine performance and escalate recurring technical issues.
Maintain detailed logs of service, collection, and any irregularities.
Security & Compliance
Follow strict cash-handling and access-control procedures.
Adhere to company policies, state, and federal regulations regarding banking and electronic systems.
Report suspicious activity, tampering, or potential security risks immediately.
Customer & Vendor Coordination
Communicate professionally with clients, site owners, and vendors regarding service schedules.
Coordinate with Asset Manager to support route efficiency and uptime.
Warehouse & Team Support
Assist the warehouse team during downtime with equipment processing, inventory management, and other operational tasks.
Maintain cleanliness, organization, and readiness of all assigned equipment and vehicles.
Equipment & Vehicle Care
Conduct pre- and post-trip inspections of company vehicles and equipment.
Operate vehicles and equipment safely and in compliance with company policies.
Report maintenance needs, hazards, or route obstacles promptly.
Qualifications:
High school diploma or equivalent; technical training or related certifications preferred.
Prior experience in ATM servicing, cash handling, collections, field operations, or route-based work is highly desirable.
Strong mechanical and technical troubleshooting skills.
Excellent time-management, organizational, and communication abilities.
Valid driver's license with a clean driving record.
Ability to lift and carry equipment or supplies safely.
Must pass background checks and meet security requirements related to cash handling.
Preferred Skills:
Experience with ATM hardware/software platforms (e.g., NCR, Diebold, Hyosung).
Knowledge of banking regulations and cash-management procedures.
Comfort working independently in the field with minimal supervision.
Strong problem-solving skills and adaptability in dynamic route conditions.
Work Environment:
Primarily field-based with daily travel between ATM and collection locations.
Exposure to indoor and outdoor environments.
May require non-standard hours, including early mornings, evenings, weekends, or on-call support.
Auto-ApplyASC Collections Specialist
Specialist job in Austin, TX
ABOUT AUSTIN REGIONAL CLINIC:
Austin Regional Clinic has been voted a top Central Texas employer by our employees for over 15 years! We are one of central Texas' largest professional medical groups with 35+ locations and we are continuing to grow. We offer the following benefits to eligible team members: Medical, Dental, Vision, Flexible Spending Accounts, PTO, 401(k), EAP, Life Insurance, Long Term Disability, Tuition Reimbursement, Child Care Assistance, Health & Fitness, Sick Child Care Assistance, Development and more. For additional information visit *********************************************
PURPOSE
Performs all duties required to accurately monitor and resolve unpaid, denied or underpaid claims, post payments and appropriate adjustments, and assist patients with billing inquiries and follow up on unpaid patient balances. Carries out all duties while maintaining compliance and confidentiality and promoting the mission and philosophy of the organization.
ESSENTIAL FUNCTIONS
Claims Resolution
Denial Follow Up work queues:
Takes timely and appropriate follow up action on denied claims based on the X12 CARC/RARC Reason Code and payor policies/statutes. Either submits corrected claims, prepares reconsiderations or appeals, performs accurate adjustment actions, or assigns financial responsibility to the next responsible party in accordance with company policy.
Collaborates with ASC Billing Specialist to obtain coding reviews and prior authorization corrections for reconsiderations and appeals.
Communicates with facility staff when necessary to obtain information to edit claim data, and other assistance with follow-up and/or appeal actions.
Edits claims through Correct/Repost actions to reflect complete, accurate & updated information on replacement claim, when necessary.
Accurately documents issues, sources, and actions taken to describe activities and results in the Follow-up Activity sidebar.
Prepares and submits medical necessity appeals together with the supporting documentation in accordance with payor policy.
Zero Response Work Queues:
Utilizes payor websites & other resources for claims status on unpaid claims aged 30+ days. When necessary, requests missing EOB's or payments.
Responds to payor correspondence in a timely manner and documents follow-up actions.
Meets department productivity standards.
Interprets managed care contracts and fee schedules to ensure claims are processed correctly.
Submits adjustments to ASC Billing Manager for approval and processing, via work queue actions.
Identifies and documents new Payor coding denial trends and immediately notifies ASC Billing and ASC Business Office Management for escalated follow-up.
Notifies ASC Billing Manager when all usual attempts to collect from third parties have failed to result in adequate reimbursement for escalation to insurance provider representatives.
Payment posting
Receives and prepares local and EFT payments for deposit daily.
Sorts and distributes lockbox insurance and patient correspondence.
Prepares EFT for daily posting ensuring accuracy with amount deposited daily
Downloads and processes remittance ERAs from clearinghouse and various payors and completes FTP process daily. Manually posts insurance payments and adjustments from e-remit error reports.
Prints and records all e-remit reports.
Manually posts non-ERA payments, collection agency fees, credit card payments, and insufficient funds fees and adjustments through assigned batches, according to designated deposit dates.
Generates any adjustments necessary to complete correct posting of payments and adjustments using appropriate A/R and ANSI
Ensures accurate transfer of outstanding balances to next responsible party as indicated by payor explanation of benefits.
Closes, processes, balances and compiles payment posting batches daily.
Balances daily posting receipts and accurately enters all batches into Daily Receipt Activity Summary.
Patient Accounts and Collections
Assists patients with billing inquiries (phone calls and correspondence) and in establishing payment plans. Summarizes conversation and documents findings and actions in Guarantor Account Notes.
Sets up payment plans and monitors the payment plan work queue for timely payments.
Generates collection letters according to patient AR follow up schedule.
Validates patient balances before referring an account to the collection agency.
Processes returned mail and attempts to contact patients to obtain updated demographic and/or billing information. Refers returned mail accounts where there is no contact/unable to locate to an external collection agency.
Responds to account balance disputes in a timely manner and informs patient of audit results.
Liaises with collection agency on payments and account cancellations.
Obtains approval from manager prior to offering negotiated discounts or settlements on outstanding self-pay balances.
Processes and maintains bankruptcy files
Adheres to all company policies, including but not limited to, OSHA, HIPAA, compliance and Code of Conduct.
Regular and dependable attendance.
Follows the core competencies set forth by the Company, which are available for review on ARC SharePoint.
OTHER DUTIES AND RESPONSIBILITIES
Keeps complete, accessible, and dated files.
Provides assistance to coworkers as requested and/or necessary.
Provides workload statistic reports to management team.
Responds professionally and effectively to questions from external sources (i.e., customer or carrier) and internal sources (i.e., provider or management team).
Attends required in-services/training sessions.
Performs other duties as assigned.
QUALIFICATIONS
Education and Experience
Required: High school diploma or GED. Two (2) or more years of related experience working with medical billing in an ASC facility setting.
Preferred: Experience working with ANSI denial codes, CPT, ICD-9 and HCPCS coding. Experience using computer data processing systems.
Knowledge, Skills and Abilities
Knowledge of legislative and private sector third party regulations and guidelines.
Ability to engage others, listen and adapt response to meet others' needs.
Ability to align own actions with those of other team members committed to common goals.
Excellent computer and keyboarding skills, including familiarity with Windows.
Excellent verbal and written communication skills.
Ability to manage competing priorities.
Ability to accurately use Ten key.
Ability to perform job duties in a professional manner at all times.
Ability to understand, recall, and communicate, factual information.
Ability to understand, recall, and apply oral and/or written instructions or other information.
Ability to organize thoughts and ideas into understandable terminology.
Ability to apply common sense in performing job.
Work Schedule: Monday through Friday from 8am to 5pm.
Hospital Collections Specialist
Specialist job in Austin, TX
Summary of Job The role of a Collection Specialist in the Revenue Cycle Management department is to follow up on any unpaid insurance claims. Essential Duties and Responsibilities • Working of aged accounts • Complex denial research • Participate in client meetings • Answer patient, client, or insurance carrier questions regarding claims • Maintain the strictest confidentiality in accordance with all HIPAA guidelines/regulations • Stay abreast of code changes, updates to reimbursement guidelines, and coverage policies
Summary of Job The role of a Collection Specialist in the Revenue Cycle Management department is to follow up on any unpaid insurance claims. Essential Duties and Responsibilities • Working of aged accounts • Complex denial research • Participate in client meetings • Answer patient, client, or insurance carrier questions regarding claims • Maintain the strictest confidentiality in accordance with all HIPAA guidelines/regulations • Stay abreast of code changes, updates to reimbursement guidelines, and coverage policies
Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required including computer skills/level. • Working knowledge of healthcare code sets • Working knowledge of clean claim practices • Working knowledge of the adjudication process • Ability to research and follow claims appeal guidelines/processes • Understanding of the complete healthcare revenue cycle • Understanding of provider contracts and credentialing • Understanding of basic accounting functions • Proficient in Microsoft Outlook, Word, Excel • Organized and detail-oriented Education and/or Experience Previous experience in a healthcare billing capacity required. Previous experience with hospital based follow-up desired. Previous experience with electronic health records/practice management system desired. Language Skills Employees are required to speak, read and write English Certificates / Licenses / Registrations None required, coding certificates desirable (CPC, CCS-P, CCS, etc.) Physical Demands / Work Environment All employees must be able to lift 50lbs
Skills & Requirements Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required including computer skills/level. • Working knowledge of healthcare code sets • Working knowledge of clean claim practices • Working knowledge of the adjudication process • Ability to research and follow claims appeal guidelines/processes • Understanding of the complete healthcare revenue cycle • Understanding of provider contracts and credentialing • Understanding of basic accounting functions • Proficient in Microsoft Outlook, Word, Excel • Organized and detail-oriented Education and/or Experience Previous experience in a healthcare billing capacity required. Previous experience with hospital based follow-up desired. Previous experience with electronic health records/practice management system desired. Language Skills Employees are required to speak, read and write English Certificates / Licenses / Registrations None required, coding certificates desirable (CPC, CCS-P, CCS, etc.) Physical Demands / Work Environment All employees must be able to lift 50lbs
Desktop Support Specialist
Specialist job in Austin, TX
Job Title - Desktop Support Specialist
Job Type - Fulltime
Key Responsibilities:
Provide frontline support for end-user hardware (desktops, laptops, printers, scanners) and software applications (Office 365, ERP tools, communication platforms).
Troubleshoot and resolve issues related to Windows OS, user profiles, email access, VPN, and printing.
Support mobile device setup and management for sales or field teams.
Set up and deploy IT equipment for new hires or site expansions, ensuring minimal disruption to operations.
Assist with IT support in warehouse/distribution environments, including support for barcode scanners, handheld devices, and label printers.
Escalate and track issues that require higher-level intervention or vendor support.
Collaborate with network and system administrators for more complex technical issues.
Maintain accurate documentation of incidents, resolutions, and asset inventories.
Provide occasional support outside of regular business hours, particularly during product launches, promotions, or peak seasons.
Required Skills and Qualifications:
2+ years of experience in desktop or end-user support, preferably in a corporate or consumer goods environment.
Solid understanding of Windows 10/11, Microsoft 365, and basic networking (DNS, DHCP, IP configuration).
Familiarity with Active Directory, user account provisioning, and permission management.
Hands-on experience supporting printers, label printers, and scanners in a production or warehouse setting.
Strong problem-solving, interpersonal, and time-management skills.
Customer-service mindset with the ability to communicate clearly with both technical and non-technical users.
Preferred Qualifications:
Experience supporting IT in a manufacturing, distribution, or retail environment.
Certifications such as CompTIA A+, Microsoft 365 Certified: Modern Desktop Administrator, or ITIL Foundation.
Familiarity with helpdesk systems like ServiceNow, Jira Service Desk, or Freshservice.
Oncology (Genitourinary) Business Specialist - Austin North, TX
Specialist job in Austin, TX
Oncology (Genitourinary) Business Specialist - Austin, TX Astellas is announcing an Oncology (Genitourinary) Business Specialist opportunity in the Austin, TX area. Territory includes but is not limited to: Austin, Killeen, and Waco. PURPOSE AND SCOPE:
To ensure the achievement of sales goals in territory by promoting Astellas oncology products and services to physicians and other medical personnel within assigned geography. Educate customers on characteristics, advantages, indicated treatment and all other developments related to promoted products. Professionally represent Astellas in the field and ensure high levels of visibility and customer satisfaction in territory. Maintain effective communication and relationships with key external and internal customers.
Flexible pay grade level, based on candidate background and skillset
ESSENTIAL JOB RESPONSIBILITIES:
* Call on targeted physicians and oncology centers to promote and educate on the use of Astellas products through one-on-one meetings and presentations, professional education programs and other appropriate means. Responsible for ensuring high levels of call and field productivity; expected to meet call plan expectations, with 5 days in the field each week, supported by office time needed for call planning and follow-up, preparing presentations, making appointments, etc.
* Develop Sales plans and business territory plan activities to support customers using company resources and promotional activities as identified by Oncology Regional Business Manager (ORBM)
* Utilize clinical knowledge to influence prescribing habits
* Coordinate promotional efforts with peers across franchises
* Achieve quarterly sales goals within territory while adhering to all ethical sales practices and required regulations
* Deliver the highest level of clinical and technical value, helping the healthcare customer meet their unique patient care needs, while operating at all times within regulatory guidelines
* Ensure optimum strategy development using territory business plan
* Responsible for accurately reporting sales activities, testing, territory expenses and submitting written reports as necessary by the deadline set forth and defined by Oncology Regional Business Manager
* Appropriately manage and maintain all company equipment and promotional materials (company literature, materials, etc.) according to necessary company guidelines
* Attend all company-sponsored sales and medical meetings as directed by company management (POA's, National Sales Meetings, Regional and Local Conventions, etc.)
* Continuous learning on efficient sales and communication techniques and product / therapeutic area training
* Additional responsibilities as necessary
QUANTITATIVE DIMENSIONS:
* Direct impact on obtaining sales attainment
* Maintain adequate call coverage at National Level
* Deployment of promotional resources at National Level
ORGANIZATIONAL CONTEXT:
* Reports to Oncology Regional Business Manager (ORBM)
* No Direct Reports