SUMMARY: This position is set for an energetic, customer focused person. This person will welcome, assist, and provide information to the necessary parties so-as to manage the daily flow within an office. The position suggests a ‘cut above' or a ‘positive first-impression' appearance.
This position also is an intermediate level support position. S/He will provide a variety of support functions to aid the team members in responding to internal and external customer requests. S/He is responsible for routine internal process and task management functions that are essential to maintaining daily workflow and product quality such as clean outs and recordings and water bill help
PRIMARY RESPONSIBILITIES AND ACCOUNTABILITIES MAY INCLUDE:
· New Order entry, utilizing real estate contracts received, County Assessors web information, and/or lender order forms
· Pre-closing preparation - delivery of Closing Protection Letters (CPL), wiring instructions, payoffs, proper vesting deeds
· Home Owners Association (HOAs) - ordering necessary documentation from specific HOA companies then uploading into the specific file in our document storage area
· Sellers' Authorization Form follow up
· Aged-Check Report - researching for emails and mailing addresses to send appropriate documents and/or
· Performing file clean out per company procedures
SKILLS/COMPETENCIES:
· Experience working in a customer-service environment
· Possesses a high level of people skills
· Excellent written, oral and communication skills
· Ability to perform tasks with minimal supervision
· Ability to determine and meet customer needs, to build productive customer relationships, and to take responsibility for customer satisfaction and loyalty.
· Ability to develop and use collaborative work relationships to accomplish team and Company goals.
· Ability to effectively manage time through multi-tasking.
EDUCATION/LICENSURE:
· High School Diploma or GED required, or equivalent work experience
· Colorado Driver's License required
· Solid working knowledge of E-mail, Microsoft Office Suite, and Internet
· Experience working in a customer service environment
$30k-40k yearly est. 1d ago
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Customer Specialist
Carmax Corporation 4.4
Specialist job in Denver, CO
Provide exceptional customer service by guiding customers every step of the way, from sale or facilitating the appraisal to test drives and arranging financing applications. Conduct vehicle condition assessments by collecting, recording, and communic Customer Specialist, Specialist, Customer Service, Automotive, Vehicle
$38k-42k yearly est. 3d ago
Lease Servicing Specialist II
Cobank 4.8
Specialist job in Greenwood Village, CO
Performs end to end deal management activities for lease transactions. Responsible for task prioritization, quality assurance, documentation, funding and booking. Works in a team environment and collaborates with Relationship Services Specialists (RS Relationship Manager, Specialist, Lease, Customer Service, Accounting, Banking, Business Services, Leasing
$47k-56k yearly est. 5d ago
Customer Experience Specialist - FT
Avis Budget Group, Inc. 4.1
Specialist job in Denver, CO
You will act as the front-line customer experience specialist for our valued customers, ensuring a seamless, personalized experience from rental to return. Youll be responsible for clear communication, smooth logistics, and delivering premium custom Customer Experience, Specialist, Experience, Customer, Retail, Automotive
$33k-38k yearly est. 6d ago
Help Desk Support Engineer
All Copy Products 3.4
Specialist job in Denver, CO
EOE Statement We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.
Description
Our Verticomm team is expanding and we are currently seeking experienced Help Desk associates to join our team. We're looking for career minded and motivated technical specialists who enjoy working in a collaberative team environment and who enjoy helping customers in a various technical environments to resolve technical issues utilizing a wide range of solutions.
*****************
Help Desk Support Engineer
Due to expansion we are currently seeking one Tier 1 and one Tier 2 Help Desk Support Engineer. You will be responsible for answering customer calls and emails, preparing and monitoring service tickets, and performing remote technical support. You must have strong customer service skills, proficiency with Microsoft Office, experience working with a Help Desk ticketing system and a life-long learning mentality. Candidate must be comfortable working in a fast-paced team environment and truly enjoy helping their team and customers.
Essential Responsibilities:
Provide a wide range of technical support to a large client base
Resolve support requests professionally and efficiently
Work with our internal engineering team on escalated issues
Utilize a help desk ticketing system to track incidents and communicate with clients regarding incident progress, changes and service outages
Create and maintain knowledge base documentation
Install, test and configure new computers, servers, software, printers and network equipment
Complete proactive and reactive maintenance of servers and workstations remotely.
Contribute to a highly-productive team environment.
Requirements
Knowledge/Skills Required:
PC and Mac support
Active Directory management
Proficient in Microsoft Office, Exchange and Office 365
Network hardware and connectivity troubleshooting/configuration (switches, firewalls, VPN, NAS devices, WAPs, etc.)
Windows Server 2008 and 2012 support
Basic computer security concepts
Knowledge base management
Education/Experience Required:
Minimum of High School diploma, Associate's or Bachelor's degree in Computer Science preferred
Minimum of 2 years' experience working in a technical support role, 3-5 years' experience preferred
A+ , Net +, Sec + certification preferred
Work environment:
Candidates should be comfortable with an on-site presence to support collaboration, team leadership, and cross-functional partnership. We offer underground parking and the office is light rail assessable.
Benefits and Perks:
Pay rate- $25-$35 per hour or higher based on credentials and experience.
Generous vacation policy, paid holidays, and paid sick time
Medical Insurance, Dental Insurance, and Vision Insurance (employee-paid)
Short-Term and Long-Term Disability Insurance
Company-paid Group Life insurance
Company-paid Employee Assistance Program (EAP)
Employee-paid Pet Insurance and optional supplemental insurance coverage
Vested 401(k) with company match and financial wellness programs
Flexible Spending Account (FSA), Health Savings Account (HSA) and commuter benefits options
Career growth and learning opportunities
...and so much more!
Other reasons why you should join our team:
We were recently awarded INC Magazine's recognition as a top 50 fastest growing companies in Colorado and we're included in INC Magazines list of top 5000 fastest growing company in the US for the 10th year in a row! We have consistently grown double digits since 2000.
Why join our team:
We believe hard work, employee recognition, teamwork and collaboration are key to success for our team and our clients. We believe in giving back and supporting our community and participate in numerous charitable events through our partnerships, client relationships and company sponsored events.
We have a strong philosophy and proven track record of promoting from within and offer numerous career paths including:
• Team Lead, Supervisor and Management for our various departments
• Internship to hire, Specialist Sales Roles, Named Account Management, Sales and Branch Management
• Mentorship, Tiered advancement for Help Desk Specialists and Engineers, Project and Management opportunities for our IT division
We love sports and our sales teams attend multiple sporting events with clients through partnerships with the Denver Nuggets, Broncos, The Colorado Rockies, Arizona Cardinals and Diamondbacks, and the Kansas City Chiefs. Some employee events throughout the year include; picnics, happy hour events, a presidents club trip, golf outings, sports leagues and the coveted award for best chili at our annual cook off.
#jp2
Position Requirements
Full-Time/Part-Time
Full-Time
Position
Help Desk Support Engineer
Exempt/Non-Exempt
Non-Exempt
Open Date
6/4/2025
Location
Main office - Denver Office
About the Organization
At ACP our goal is to assist our clients by optimizing technology, enhancing productivity, reducing business risk and maximizing return on investment. Leveraging our expertise and experience, we offer a customized approach to designing, developing and implementing end-to-end solutions scaled to meet client needs.
We were recently awarded INC Magazine's recognition as a top 50 fastest growing companies in Colorado and we're included in INC Magazines list of top 5000 fastest growing company in the US for the 10th year in a row! We have consistently grown double digits since 2000.
Why join our team:
We believe hard work, employee recognition, teamwork and collaboration are key to success for our team and our clients. We believe in giving back and supporting our community and participate in numerous charitable events through our partnerships, client relationships and company sponsored events.
We have a strong philosophy and proven track record of promoting from within and offer numerous career paths including:
• Team Lead, Supervisor and Management for our various departments
• Internship to hire, Specialist Sales Roles, Named Account Management, Sales and Branch Management
• Mentorship, Tiered advancement for Help Desk Specialists and Engineers, Project and Management opportunities for our IT division
We love sports and our sales teams attend multiple sporting events with clients through partnerships with the Denver Nuggets, Broncos, The Colorado Rockies, Arizona Cardinals and Diamondbacks, and the Kansas City Chiefs. Some employee events throughout the year include; picnics, happy hour events, a presidents club trip, golf outings, sports leagues and the coveted award for best chili at our annual cook off.
This position is currently accepting applications.
$25-35 hourly 6d ago
L2 Desktop Support Engineer
ACI Infotech
Specialist job in Denver, CO
Role: L2 Desktop Support Engineer Duration: FULL TIME ( WITH CLIENT) Mode: 100% On-Site ( Mon - Friday) Primary Responsibilities Will Include: • Provide exceptional end user support at the desktop level • Maintains, analyzes, troubleshoots, and repairs computer systems, hardware, and computer peripherals
• Documents, maintains, upgrades, or replaces hardware and software systems
• Coordinate end user IT equipment moves, installations and replacements
• Maintain IT staff and asset management inventory in relation to provisioning, labeling, deploying, and maintaining all end user systems and software
• Able to follow set policies, processes and procedures and contribute to the continuous improvement of all three areas
• Work both independently and in a collaborative manner to address each user's needs
• Deliver work based on industry and company best practices
• Responsible for adhering to and meeting IT audit requirements
• Create, review, enhance and implement IT documentation to sustain a substantial Knowledge Base (KB) to improve both first call resolution and overall user experiences
• Engagement and interaction with internal IT teams along with ITO Help Desk staff and IT partners
• Support multiple conference rooms and conference technologies
• Weekly meetings with the IT Engineer team and Director of IT
• Involvement in planning future computing needs and capacity planning
• IT point of contact for staff onboarding, transfers/promotions and offboarding. This includes day one staff introduction to the firm's technology package, orientation, and training along with ongoing user education on IT changes via effective interactions and communication
• Oversee equipment inventory.
• Ordering, monitoring and, as necessary, shipping out equipment packages to new hires by fed ex.
• Change request management
Job Requirements, Skills, Education and Experience:
• 4 -year college degree required
• At least five years of recent hands-on work experience in the IT industry providing end user technology support
• Experienced in working with Windows 10 OS along with multiple Enterprise Applications including Office 365 Suite
• Able to support hardware: desktops, phones, printers, and software applications. Experience with provisioning, deploying, recovering, and inventorying end user equipment
• Excellent written and verbal communication skills with the ability to create and manage KB documentation and to present complex technical information in a clear and concise manner to a variety of audiences
• Comfortable working hands-on while interacting with end users at all levels of the organization
• Familiar with onboarding, transfers, offboarding, access and identity management
• A history of working in a fast-moving IT environment handling multiple, competing priorities • Strong work ethic, willingness to learn, is proactive, has a thirst for knowledge
• Thrive independently and as part of a team
• Active workdays will require the IT Engineer candidate to move around a lot, from office to office and floor to floor
• From time to time, this position may require moving equipment around the office including office moves (ability to lift up to 40 pounds)
• CompTIA A+ certifications as a plus
$37k-55k yearly est. 6d ago
Billing Clerk Mike Shaw Subaru
Asbury Automotive Group 4.0
Specialist job in Denver, CO
Compensation: $22-$25 based on experience within the automotive industry. Apply now! Pay and Recognition: Weekly pay Paid holidays & paid time off Paid training Stock Awards(select management and front-line team member's eligible!) Insurance / Retire Billing Clerk, Accounting Manager, Billing, Clerk
$22-25 hourly 6d ago
Claims Specialist
Veriant Solutions
Specialist job in Denver, CO
You know how 811 exists so construction crews can call before they dig? Yeah… well… a shocking number of people don't.
Which results in:
Cut fiber lines
Blacked-out cable service
Angry customers
Insurance companies saying “Hard pass.”
And YOU our future hero stepping in to save the day.
What You'll Do:
Call contractors who definitely know they should've called 811
Explain, politely, why slicing through a fiber line is, in fact, a billable oopsie
Negotiate payment like a diplomatic bulldozer
Deal with damagers who have mastered the ancient art of delay
Keep things professional, even when you hear “But we didn't hit anything important!”
Update records, track claims, and celebrate every time you recover damage $ for our clients
What You Bring:
Can keep a straight face when someone says “There wasn't a line there yesterday.”
Enjoy solving problems with equal parts logic and sarcasm (light sarcasm)
Don't mind delivering tough news, but can do it in a friendly “let's figure this out together” way
Are organized enough to juggle multiple claims without losing their cool
Can charm a contractor and an insurance adjuster in the same day
Schedule:
Early bird gets the worm (7:00am - 3:30pm EST, with lunch break)
A couple days in our cool, office
A couple days remote
Base + robust commission program $100K total comp after 6 months.
$32k-51k yearly est. 1d ago
Digital Retention Specialist - Spanish
Talent Groups 4.2
Specialist job in Broomfield, CO
Job Title: Digital Retention Specialist
Employment Type: 6+ Month W2 Contract to Hire
Work Authorization: No C2C or Sponsorship
Talent Groups is partnering with a leading enterprise software company to hire a Digital Retention Specialist in Westminster, CO. This onsite role is focused on customer retention, renewal support, and relationship management. The ideal candidate is highly customer focused, data driven, and fully fluent in Spanish.
This role requires Spanish fluency. Candidates must be able to speak, read, and write Spanish professionally.
Key Responsibilities
• Engage directly with customers to understand concerns and prevent churn
• Resolve customer issues and improve overall engagement and satisfaction
• Support renewals through proactive outreach and negotiation
• Track, analyze, and manage customer data using Salesforce and related systems
• Partner with Sales, Marketing, and Customer Support to strengthen retention strategies
• Create educational and support content to enhance the customer experience
• Adapt quickly to evolving processes and business needs
• Provide insights to leadership on retention trends, risks, and opportunities
Required Qualifications
• 5+ years of experience in customer retention, customer success, customer service, or sales
• Fluent in Spanish is required speak read and write
• Experience using Salesforce or other CRM platforms preferred
• Strong communication, problem solving, and negotiation skills
• Analytical mindset with strong time management abilities
• Ability to work onsite in Westminster, CO
• Associate's degree or equivalent professional experience
Talent Groups is an equal opportunity employer. Qualified applicants will be contacted for next steps.
$31k-37k yearly est. 2d ago
Account Specialist
Johns Manville 4.7
Specialist job in Littleton, CO
The Account Specialist manages customer orders from inquiry to paid invoice, resolves errors in shipping and pricing as well as researching and resolving customer complaints and order issues. Specialists partner with Account Management, internal plant, sales, and transportation groups to maximize the sales and profitability of the customer base by offering World Class Customer Service within the business Group. The Account Specialist works with sales as needed to assist in administration of marketing and sales programs.
Your Day-to-Day:
Order Entry Order Management, ensuring all information is accurate to ensure perfect order delivery
Insulation Systems Proactively communicate daily with internal and external customers
Manage credits, debits, and deductions. Specialist has some authorization to resolve customer issues complaints
Complete courtesy calls to external customers to ensure world class customer service, and proactively fill partial truck orders
Manage and maintain spreadsheets reports
Assist in training new employees and cross training across all Insulation Systems channels
Handle basic product information calls from downstream customers
What You Bring to the Team:
High School diploma with a minimum of 5 years customer service experience OR
4-year college degree preferred
Solid interpersonal, verbal, and written communications skills
Basic analytical decision making and ability to think through complex issues
Proficient in Microsoft Word, Excel, Outlook Basic
Basic knowledge of SAP or ERP systems
Basic knowledge of Accounts Receivable concepts for deduction resolution
Solid attention to detail
Solid organizational and prioritization skills
Solid ability to multitask.
Solid ability to work in a team environment as well as independently with limited supervision
Ability to develop product knowledge Basic
Basic problem resolution and negotiation skills
Solid listening skills
Solid relationship building skills with internal and external customers
Minimal travel required 0 to 10 days per year
May be required to lift, carry, push, or pull up to and including 25 pounds
Work environment is typical of an office environment
$48k-57k yearly est. 1d ago
Mortgage Specialist
Addison Group 4.6
Specialist job in Denver, CO
Job Title: Mortgage Specialist (Part-Time)
Industry: Financial Services / Mortgage Support
Pay: $24 - $28 / hour
Schedule: Part-time, 24 hours/week (Tuesday-Thursday, 8AM-5PM). May eventually move to Full-time
Benefits: Eligible for Medical, Dental, Vision, 401(k)
About Our Client:
Addison Group is hiring on behalf of our client, a nationally recognized organization focused on supporting homeowners through affordable housing initiatives. The organization works closely with homeowners, investors, and loan servicers to ensure smooth loan management and to provide assistance when challenges arise.
Job Description:
The Mortgage Specialist will manage post-closing loan documentation, assist homeowners with mortgage questions or delinquencies, and serve as a key liaison between internal teams and external partners. This role requires strong organizational skills, attention to detail, and the ability to handle sensitive homeowner situations professionally. This is a part-time, in-office position (Tuesday-Thursday, 8AM-5PM).
Key Responsibilities:
Maintain and organize loan files, ensuring documentation is complete and accurate.
Serve as a primary contact for homeowners regarding mortgage inquiries or challenges.
Coordinate with loan servicers and internal teams to resolve post-closing and delinquency issues.
Prepare reports and track loan portfolio performance.
Assemble documents for loan sales and investor reviews, ensuring completeness and accuracy.
Qualifications:
1-2 years' experience in mortgage servicing, loan administration, or collections preferred.
Strong attention to detail and ability to manage multiple tasks simultaneously.
Excellent written and verbal communication skills.
Proficient with Microsoft 365 and Excel; ability to review loan documents preferred.
Experience working with diverse communities is a plus.
Valid driver's license required for occasional offsite meetings.
Additional Details:
Fully in-office role; parking available.
$24-28 hourly 2d ago
Billing Specialist
Allstar Staffing Group
Specialist job in Denver, CO
We have an immediate need for a Billing Specialist at a leading law firm. This is a full time direct hire opportunity that offers a hybrid schedule.
Job Duties Include:
Assist in responding timely to general billing inquiries directed by all levels of management, staff, attorneys and clients.
Review aged unbilled WIP and provide status updates to Billing Supervisor/Director of Billing.
Provide expense detailed back-up to accompany invoices as required.
Process invoices utilizing internal Paperless Proforma application for specific attorneys.
Review newly opened matters for clients of assigned attorneys to see whether matters are available through e-billing websites.
Ensure that invoices are submitted in a timely fashion and that all reduction or rejections to invoices are also addressed immediately.
Provide updates regarding invoice status to Billing Supervisor/Director of Billing.
Job Requirements Include:
High School Diploma required; Bachelor's degree preferred.
Minimum of four (4) years of legal billing experience.
3E, BillBlast and experience with electronic billing utilizing various vendor websites is preferred.
Meticulous and highly organized with the ability to manage high levels of attorney assignments.
Excellent written and oral communications skills to all levels of the organization.
Display ability to prioritize, ability to multitask and take initiative to assist as needed.
Ability to work in an interactive team environment with excellent customer service skills.
Demonstrated ability to work in a high-pressure environment.
$32k-41k yearly est. 1d ago
Logistics Specialist l
Belcan 4.6
Specialist job in Parker, CO
Job Title: Logistics Specialist l
Pay Rate: $23.50/hr.
ZIP Code: 8012
Job Type: 12-month Contract
This role requires that you are able to obtain a Secret Clearance
Duties:
As a Logistics Specialist I, you assist with the preparation of our logistics documentation for spares, tools, test equipment, materials, and related manuals to be deployed and stocked. You'll support routing, documenting, and coordinating shipping logistics, records of equipment, components, repair parts and related manuals, and tracking logistics materials and parts for proper allocation of our storage facilities. You'll learn applicable state, federal, and global regulations and import/export requirements.
Physical/Mental/Emotional Requirements: Frequently walk, sit, stand, climb stairs and steps. Frequently repeat same hand, arm, and finger motion many times to include finger and hand dexterity. Frequently requires vision abilities to include close, distance, depth perception, and telling the difference between colors. Occasionally requires hearing abilities to include discerning different tones and volumes. Frequently lifting or carrying up to 50 lbs.
Working Conditions: Occasionally exposed to outdoor elements (high/low temperatures, sun, rain/snow, etc.) Rarely exposed to fumes or hazardous chemicals/materials. Occasionally exposed to loud noises.
Safety Sensitive Position: Responsible for the safety and security of people or property. Inspects, handles or transports explosives, dangerous or hazardous materials. Inspects structures, equipment or vehicles. Performs aviation related duties. Operate or supervise vehicles, heavy or dangerous equipment or machinery
Skills:
Must have: Basic Microsoft Word and Excel skills
Must be able to obtain a Clearance
Preferred: Exposure to inventory databases
Familiarity with Inventory and Supply Chain/Logistics principles and techniques
Familiarity with AvPro or similar aviation maintenance tracking systems
HazMat Training/Certification
Ability to operate a Forklift
Experience with shipping databases, such as FedEx, DHL, UPS
Understanding of Shelf Life
Background in the Aerospace and Defense Industry, the US Department of Defense or US Military
Education:
High school diploma or GED equivalent
A higher-level degree may substitute for experience
Belcan is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, state or local laws.
$23.5 hourly 6d ago
Bilingual Spanish Sales Support Specialist
Campuspoint
Specialist job in Westminster, CO
Our client is an industrial technology company that concentrates on helping the world work better. Their technology enables jobs to be done more precisely and accurately, so people can build, construct, grow, and move the things they need to live and to develop future communities.
Compensation: $26/hr
Availability: Monday - Friday, 8am - 5pm. Job requires 4 days in office and 1 work from home day per week.
The Bilingual Spanish Sales Support Specialist ensures high customer retention and satisfaction levels. This role involves proactively engaging with customers to understand and address their needs, identify renewal blockers, and implement strategies to improve customer loyalty. The ideal candidate will possess excellent communication skills, a customer-centric mindset, and the ability to analyze data to drive retention efforts.
Job Duties:
Send outbound messages or calls to understand and address the reasons for potential service discontinuation.
Take ownership of customer issues, ensuring minimal escalation and high satisfaction.
Resolve customer needs independently and effectively.
Communicate with customers, internal teams, and senior management to deliver exceptional service.
Directly negotiate with customers to overcome adoption barriers and develop plans to resolve pain points.
Maintain detailed records of customer interactions and activities in Salesforce.
Analyze data to identify trends and opportunities to improve retention and reduce churn.
Work closely with the Sales and Support Teams to handle escalations and enhance the customer experience.
Identify, create, and deliver content to support customer adoption and engagement needs.
Demonstrated ability to rapidly learn and efficiently navigate multiple business systems, ensuring seamless task completion and operational effectiveness.
Qualifications:
Bilingual English/Spanish skills are required.
Associate's degree or equivalent.
1+ years of practical experience in customer service and retention.
Proficiency in using Salesforce for documenting and managing customer interactions.
Strong customer-centric and growth mindset.
Experience in customer service and retention.
Excellent active listening and empathy to understand customer perspectives.
Strong analytical skills and a solution-oriented approach.
Skilled in effective negotiation techniques, including identifying customer pain points, proposing solutions, and achieving favorable outcomes to build strong customer relationships.
Ability to prioritize tasks and manage time effectively in a fast-paced environment.
Excellent writing and communication skills, with the ability to convey thoughts clearly and concisely.
Strong ability to collaborate with stakeholders and customers at various skill levels.
Demonstrated ability to handle sensitive information with integrity and maintain a professional demeanor.
CampusPoint is an Equal Opportunity Employer. All aspects of employment, including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.
If you need assistance or an accommodation due to a disability, you may contact us at ****************** or 1+************ (ask to speak with an HR representative). The process is outlined in CampusPoint's ADA Policy.
$26 hourly 2d ago
Client Success Renewals Specialist
Norstella
Specialist job in Denver, CO
Norstella is a premier and critical global life sciences data and AI solutions provider dedicated to improving patient access to life-saving therapies. Norstella supports pharmaceutical and biotech companies across the full drug development lifecycle - from pipeline to patient. Our mission is simple: to help our clients bring therapies to market faster and more efficiently, ultimately impacting patient lives.
Norstella unites market-leading brands - Citeline, Evaluate, MMIT, Panalgo, Skipta and The Dedham Group and delivers must-have answers and insights, leveraging AI, for critical strategic, clinical, and commercial decision-making. We help our clients:
+ Accelerate the drug development cycle
+ Assess competition and bring the right drugs to market
+ Make data driven commercial and financial decisions
+ Match and recruit patients for clinical trials
+ Identify and address barriers to therapies
Norstella serves most pharmaceutical and biotech companies around the world, along with regulators like the FDA, and payers. By providing critical proprietary data supporting AI-driven workflows, Norstella helps clients make decisions faster and with greater confidence. Norstella's investments in AI are transforming how data is consumed and decisions are made, disrupting inefficient legacy workflows and helping the industry become more efficient, innovative, and responsive to patient needs.
**The Role:**
The Client Success Renewals Specialist works in collaboration with the Client Success Operations Manager and Client Success team members in the overall responsibility for MMIT client contract onboarding, adoption, and renewals with the aim of client retention. The CSR will support the Client Success team in key client success initiatives and tactics essential for clients to realize deep value from an ongoing MMIT partnership. The CSR will leverage their product and contractual knowledge, attention to detail, and highly responsive mindset to deliver on key initiatives aimed at supporting MMIT's clients.
**Responsibilities:**
Renewals Management
- Manage Digital Segment client contract renewals occurring on a yearly or multi year basis
- Responsible to contract terms review/changes, documentation in Salesforce, partnering with client team, and client communication surrounding the renewal through signature
- Partner with and assist Client Success Managers with segment specific contract renewals throughout the renewal cycle
- Document and report to leadership renewal progress throughout the renewal cycle
Client Support and Data Management
- Lead Digital Segment clients through onboarding and adoption of licensed solutions
- Support client with the submission, monitoring, and ensuring resolution of Customer Support and Data Verification tickets
- Escalate urgent client issues using MMIT Client Escalation Pathway
- Collaborate with internal partners to address client questions required for completion of requests
- Prepare standard data extracts from MMIT applications as needed
- Collaborate with Sales Operations to maintain CS dashboards and reports
- Effective collaboration with internal and external stakeholders
Account Planning & Strategy Support
- Generate and summarize client data to support internal account health and planning discussions
- Create client facing engagement reports (utilization metrics, engagement summary, etc.)
- Prepare engagement summary metrics for client meeting and Executive Business Reviews
General Client Success Support
- Collaborate with CSM to prepare content for client deliverables and presentations aligning with the client business portfolio and goal alignment (kick-off meetings, partnership reviews, training presentations, etc.)
- Fill in for CSM on client support inquiries or projects as needed (CSM back-up for out of office, travel, conflict, etc.)
- Review client facing deliverables and configuration settings to ensure alignment with client needs
- Regularly review and maintain client user lists and access to MMIT solutions
- Coordinate maintenance of client application settings and prepare communication to update client (i.e. add or remove drugs from client market baskets)
- Partner with CSM through weekly touchpoints reviewing key account metrics and deliverables
- Provide insight to operational efficiency and process improvements aligned with enhancements to overall process and the customer experience
**Qualifications:**
- 1-3+ years experience in life sciences
- 2-4 years experience in customer support or client management
- Previous experience reviewing legal documents/contracts
- Ability to work independently and drive projects from start to finish in a fast paced environment
- Highly collaborative, team oriented, and comfortable leading cross-functional projects
- Excellent writing and communication skills for both internal and external audiences
- Passion for continual learning and highly motivated
- Strong empathy for customers AND passion for retention and growth
- Analytical and process-oriented mindset
- Highly detailed oriented
- Demonstrated desire for continuous learning and improvement
**Our Guiding Principles for success at Norstella:**
01: Bold, Passionate, and Mission-First
02: Integrity, Truth, and Reality
03: Kindness, Empathy, and Grace
04: Resilience, Mettle, and Perseverance
05: Humility, Gratitude, and Learning
**Benefits:**
- Medical and Prescription Drug Benefits
- Health Savings Accounts (HSA) or Flexible Spending Accounts (FSA)
- Dental & Vision Benefits
- Basic Life and AD&D Benefits
- 401k Retirement Plan with Company Match
- Company Paid Short & Long-Term Disability
- Paid Parental Leave
- Paid Time Off & Company Holidays
_The expected base salary for this position ranges from $70,000 to $90,000. It is not typical for offers to be made at or near the top of the range. Salary offers are based on a wide range of factors including relevant skills, training, experience, education, and, where applicable, licensure or certifications obtained. Market and organizational factors are also considered._
_Norstella is an equal opportunity employer. All job applicants will receive equal treatment regardless of race, creed, color, religion, alienage or national origin, ancestry, citizenship status, age, physical or mental disability or handicap, medical condition, sex (including pregnancy and pregnancy-related conditions), marital or domestic partner status, military or veteran status, gender, gender identity or expression, sexual orientation, genetic information, reproductive health decision making, or any other protected characteristic as established by federal, state, or local law._
_Sometimes the best opportunities are hidden by self-doubt. We disqualify ourselves before we have the opportunity to be considered. Regardless of where you came from, how you identify, or the path that led you here- you are welcome. If you read this job description and feel passion and excitement, we're just as excited about you._
_All legitimate roles with Norstella will be posted on Norstella's job board which is located at norstella.com/careers. If a role is not posted on this job board, a candidate should assume the role is not a legitimate role with Norstella. Norstella is not responsible for an application that may be submitted by or through a third-party and candidates should proceed with extreme caution if a third-party approaches them about an open role with Norstella. Norstella will never ask for anything of value or any type of payment during or as part of any recruitment, interview, or pre-hire onboarding process. If you are aware of or have reason to believe a job posting purportedly for a role with Norstella is fraudulent or otherwise not authorized by Norstella, please contact the Company using the following email address:_ _[email protected]_ _._
Norstella is an equal opportunity employer. All job applicants will receive equal treatment regardless of race, creed, color, religion, alienage or national origin, ancestry, citizenship status, age, physical or mental disability or handicap, medical condition, sex (including pregnancy and pregnancy-related conditions), marital or domestic partner status, military or veteran status, gender, gender identity or expression, sexual orientation, genetic information, reproductive health decision making, or any other protected characteristic as established by federal, state, or local law.
$70k-90k yearly 35d ago
Client Specialist - Commercial Term Lending-Commercial Real Estate
JPMC
Specialist job in Denver, CO
Do you enjoy building relationships, helping to identify growth opportunities for clients, and have a passion for Commercial Real Estate? If so, the Commercial Real Estate Commercial Term Lending team is a great fit!
As a Client Specialist on the Commercial Term Lending team, you will support one or more Client Managers and serve as a contact point for customers to resolve issues/difficulties across multiple departments. You will facilitate the application process, interact with customers to request necessary documentation, and discuss products and pricing. You will also develop a comprehensive understanding of treasury services through collaboration with the Treasury Management Officer.
Commercial Term Lending (CTL) provides commercial real estate owners and investors with term financing solutions for purchase or refinance of stabilized industrial, retail, office, mixed use and multifamily properties. Our business is successful because of the dedication of our people and their ability to utilize cutting edge systems, continually hone business processes and embrace our business culture. Local knowledge and experience are key components to commercial real estate success, which is why CTL draws on deep local expertise from its sales teams to understand our customers' businesses and deliver personalized service from start to finish.
Job responsibilities
Facilitate application process by interfacing with customers in taking complete applications. Requesting documentation from borrowers. Discussing products, pricing and quoting and locking interest rates at the request of the Client Manager.
Develop a working knowledge of treasury services products and process in order to assist customers with opening accounts.
Collaborate with the Treasury Management Officer (TMO) on payments and liquidity sales process.
Partner with TMOs throughout the sales cycle to manage pipeline and ensure services and pricing are set up timely and accurately.
Act as a liaison between the Client Manager and the processing team and coordinate Letter of Interest submissions as well as loan closings. Review complex files with multi-layered entity documentation and examine third party reports and leases to identify potential problems with loan applications and arrive at a workable solution prior to submission to underwriting.
Manage pipeline, including updating Client Manager on pipeline status and updating borrowers on the status of their loan.
Assist the Client Manager in building customer and real estate broker relationships by coordinating and managing marketing to customers and brokers. Assist and attend team marketing events and trade shows.
Establish with Client Manager the number of loans required to fund and close in Client Manager annual production goal setting process.
Support Client Manager to achieve high originations and retain existing clients. You will provide a high level of customer service to both internal and external customers.
Required qualifications, capabilities and skills:
Minimum 2 years' experience in mortgage lending, with inside sales/customer service background.
Excellent desktop skills including Microsoft Excel, PowerPoint, and other Office applications.
Enthusiastic and self-motivated.
Superior written and oral communication.
Superior customer service skills.
Ability to demonstrate control, flexibility, and maintain quality and high productivity when dealing with customers and changing work demand.
Strong organizational and execution skills including ability to multitask and work independently across various levels in the organization.
Preferred qualifications, capabilities, and skills:
College graduate preferred.
Ability to make personal connections, engage customers, and remain courteous and professional in a team environment.
Professional, thorough, and organized with follow-up skills, ability to learn products, services, and procedures quickly and accurately.
Superior interpersonal communication skills, as well as strong attention to detail and time management.
$33k-51k yearly est. Auto-Apply 60d+ ago
Member Scheduling Specialist Level 1
Vuepoint Diagnostics LLC
Specialist job in Englewood, CO
Job DescriptionDescription:
Member Scheduler Specialist
VuePoint Diagnostics is seeking individuals who truly care about serving others and creating authentic connections with every call. The primary responsibility of this role is to place outbound calls to members identified by the system to schedule them for services available to them at no cost. This colleague will consistently demonstrate hospitality and empathy while efficiently and effectively interacting with members.
The Member Scheduler Specialist reports to the Health Screening Call Center Manager.
Colleagues who are successful in this role typically:
Work well with minimal supervision and consistently achieve results.
Finds joy interacting with people of all life experiences, cultures and ethnicities
Are skilled at building connections and trust over the phone.
Resilience to maintain a positive attitude when handling objections or rejections.
Communicate persuasively to overcome common misperceptions about this service.
Thrive in a structured environment with clear procedures and expectations.
Use technology platforms to accurately document interactions.
Key Responsibilities:
Make outbound calls to existing or potential members using VuePoint's system-generated lists.
Verify Patient Information: Collect and confirm accurate patient information during the scheduling process.
Compliance and Documentation: Adhere to all privacy and confidentiality regulations, maintaining patient confidentiality while handling and protecting sensitive information. Complete necessary documentation related to scheduling activities accurately and efficiently.
Customer Service: Show courtesy and respect in all situations, ensuring a positive customer experience. Collaborate with other Member Scheduling Specialists and Field Technicians to ensure customer needs are met.
Clearly explain the value and process of our in-home screening services to encourage member participation.
Demonstrate adherence to all VuePoint Diagnostics scripts, policies, procedures and compliance guidelines.
Requirements:
Qualifications and Skills:
The ability to speak with members in a relatable style influences them to clearly understand and feel confident about the services we offer.
Minimum 2+ years' experience in a customer service role required
Minimum 1+ years' experience in a call center environment preferred
High school diploma or equivalent required
Previous experience in customer service, outbound calling, telemarketing, or sales.
Ability to ensure confidentiality of all members and other relevant information under HIPAA Guidelines.
Proven ability to meet performance targets in a structured environment.
Proven ability to persevere and self-direct throughout the workday.
Follow processes accurately and document precise records.
Proficient with Microsoft Outlook, Teams, Word, and Excel; able to quickly learn scheduling processes and documentation tools.
Must be able to perform all essential job functions with or without reasonable accommodations
Bilingual (Spanish) is plus.
$32k-43k yearly est. 22d ago
Associate Specialist, Carrier Procurement
Coyote Logistics 4.8
Specialist job in Denver, CO
Coyote Logistics has been acquired by RXO. RXO (NYSE: RXO) is a leading provider of asset-light transportation solutions. RXO offers tech-enabled truck brokerage services together with complementary solutions including managed transportation, freight forwarding and last mile delivery. The company combines massive capacity and cutting-edge technology to move freight efficiently through supply chains across North America. The company is headquartered in Charlotte, N.C. Visit RXO.com for more information and connect with RXO on Facebook, X, LinkedIn, Instagram, and YouTube.
Accelerate your career at RXO.
RXO is a leading provider of transportation solutions. With cutting-edge technology at the center, we're revolutionizing the industry with our massive network and commitment to finding solutions for every challenge. We create more efficient ways for shippers and carriers to transport goods across North America.
As a Specialist, Carrier Procurement in Brokerage at RXO, you will source, negotiate, and secure carriers to move available freight in a timely and cost-effective manner.
What your day-to-day will look like:
Cultivate strong core carrier relationships while negotiating and securing carriers to move freight
Maintain continuous communication with carriers and customers to ensure a high-quality freight movement process
Ensure all parties are informed of route changes, delays, freight concerns or other issues as necessary
Schedule pickup and delivery appointment times; use discretion and insight when considering all factors affecting timeframe, including weather, traffic, miles, service rules, etc.
Follow established procedures and protocols regarding HVS and HRC loads to ensure the integrity of the shipment and the RXO brand
Accurately maintain and update information in the company's operating systems
Conduct research in available databases for potential leads; make cold calls to prospects
Track back-end billing and invoicing to ensure that carrier charges are accurate
What you'll need to excel:
At a minimum, you'll need:
1 year of procurement experience
It'd be great if you also have:
Bachelor's degree or equivalent related work or military experience
1 year of transportation experience
2 years of sales or customer service experience
The ability to exercise judgment and discretion while functioning independently within authorized limits
In this role, you'll be supported by a passionate team motivated by fast-paced innovation and the desire to deliver for customers. We're a company where you can continually advance your career, no matter your background - the opportunities are endless and yours for the taking. If you're driven and looking for a place to grow, come join us.
Does this sound like you? Check out what else RXO has to offer.
Starting pay: $45,000-$50,000 plus commission
Application window closes: October 2025
Do Well, Be Well
Comprehensive medical, dental, vision, and life insurance coverage
Retirement 401(k) featuring employer match
Health Savings Account (HSA) & Flexible Spending Accounts (FSAs)
Employee Assistance Program (EAP)
Industry-leading mental health resources
Complimentary membership to Peloton
Access to LinkedIn Learning for continuous skill enhancement
Paid time off and paid parental and disability leave
3 paid community service days annually
Important Notice to US Applicants:
Coyote is an at-will employer. We are an Equal Opportunity Employer. Please view Equal Opportunity Posters provided by the OFCCP.
$45k-50k yearly Auto-Apply 60d+ ago
Invoice Processing Specialist
Creative Financial Staffing 4.6
Specialist job in Thornton, CO
Our client is seeking an Invoice Processing Specialist to join the Accounts Payable team. The Invoice Processing Specialist will handle high-volume invoice processing, with expertise in PO 3-way match and strong customer service skills to support internal subsidiaries. This Invoice Processing Specialist role is ideal for an individual who thrives in a fast-paced, detail-oriented environment.
Why You'll Love This Role
Team-focused, communicative, and collaborative culture.
Exposure to enterprise ERP systems and complex invoice workflows.
A chance to work in a stable, respected company with growth potential.
Key Invoice Processing Specialist Responsibilities
Process high volumes of invoices daily.
Ensure accuracy through PO 3-way match procedures.
The Invoice Processing Specialist resolves discrepancies with vendors and subsidiaries.
Provide customer service support to internal teams.
Maintain accurate records and reconciliations.
Collaborate with colleagues to streamline workflows.
The Invoice Processing Specialist ensures deadlines are met in a fast-paced environment.
Invoice Processing Specialist Qualifications
Direct Accounts Payable experience (invoice processing, vendor management, reconciliations).
Strong understanding of PO 3-way match.
High-volume processing experience required.
Excellent customer service and communication skills.
If you are looking to take your next step in your career as an Invoice Processing Specialist, we'd love to hear from you!
#ZRCFS
#INDEC2025
$35k-42k yearly est. 1d ago
Area Admin Business Specialist
DH Pace 4.3
Specialist job in Denver, CO
Job Description
Why DH Pace?
The DH Pace Company is a family-owned and privately held business with annual sales over $1 billion through 60+ offices located across the continental United States. The Company is an industry leader in the distribution, installation, maintenance, and repair of a complete range of commercial, industrial, and residential door, docking and security products. In 2026, DH Pace is celebrating its 100th anniversary in business.
DH Pace Company, Inc. is seeking to hire a Business Specialist to join our team at our Denver, CO. location. This individual will introduce and train on new company initiatives and be involved in our new hire experience! If you have strong analytical skills, people skills, polished public speaking, and the ability to learn quickly, apply today!
Compensation for this position: starting from $60,409 annually based on experience.
WE WANT SOMEONE EXCITED TO:
Be part of a fun, fast-paced, and growing organization!
Become a member of the Area Administration Business Specialist team, a collaborative and driven group that works together to deliver results on company initiatives!
Be on the front-end of creating and updating company processes and procedures!
Be part of a traveling team who will visit satellite offices for employee engagement, training, auditing, and acquisitions, always dependent on business needs.
JOB RESPONSIBILITES:
Collaborate with other Area Administration Business Specialists to define, research, implement, and train employees on new or updated company initiatives.
Review daily business processes to identify areas of improvement, develop audit plans, report results, and provide recommendations.
Ensure consistency in upcoming and current processes and procedures.
Assist Team Impact with coordinating employee activities, community outreach, and team building events.
Ability to travel up to 65% of the time as program roll outs occur or are needed.
Perform other related duties and responsibilities, as assigned.
JOB REQUIREMENTS:
A bachelor's degree and a minimum of three (3) years of related experience/training in process improvements required OR an equivalent combination of education and experience.
Must have strong analytical skills, problem solver, people skills, quick learner, and polished public speaking.
Must have a valid driver's license.
Comfortable working independently and with a team.
Prioritize tasks and possess strong analytical skills.
Ability to multi-task and work efficiently in a fast-paced environment.
Strong Microsoft Office and computer skills.
Excellent communication skills.
Our benefit offerings include:
Medical, dental, and vision options: Available on the 1st day of the month following your start date!
Paid time off plan: 13 days accrued annually during your 1st year; 16 days accrued during your 2nd year!
Paid Holidays: New Years Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, Christmas Day
Floating Holidays: Up to 2 floating holidays per year
Competitive compensation: Including annual performance evaluations!
401k retirement plan: Including an employer match!
Company paid: Life insurance, short-term disability, & long-term disability
and more!
Successful completion of references, employment verifications, background check, drug screen, and driving record (if applicable) required in advance of hire.
DH Pace Company, Inc. does not accept unsolicited resumes from search firms or agencies. Any resume submitted to any employee of DH Pace Company, Inc. without a prior written search agreement will be considered unsolicited and the property of DH Pace Company, Inc. Please, no phone calls or emails.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)
How much does a specialist earn in Centennial, CO?
The average specialist in Centennial, CO earns between $23,000 and $75,000 annually. This compares to the national average specialist range of $32,000 to $104,000.
Average specialist salary in Centennial, CO
$42,000
What are the biggest employers of Specialists in Centennial, CO?
The biggest employers of Specialists in Centennial, CO are: