We are looking for a Technical Support Specialist to serve as a key technical resource for our customers and external partners. In this role, you will provide expert guidance on flooring systems and flooring adhesive products and act as a primary technical contact for installers, distributors, architects, specifiers, and internal teams. You will deliver accurate, timely, and professional technical support while upholding the company's quality, safety, and brand standards.
What You'll Do
Respond to technical inquiries related to flooring adhesives, installation systems, and associated products.
Troubleshoot product and installation issues using structured problem-solving and diagnostic techniques.
Document customer interactions and manage cases within the case management system.
Resolve technical issues efficiently and escalate complex cases to Area Technical Managers, Quality, R&D, or EHS as needed.
Collect and manage customer claims, coordinating corrective actions such as replacements, credits, or refunds.
Support quality events or recalls through customer communication and established procedures.
Maintain strong technical knowledge of current and legacy products, application methods, warranties, and industry standards.
Collaborate with Sales, Quality, Manufacturing, and R&D teams to support customer satisfaction and continuous improvement.
Ensure compliance with Environmental, Health, and Safety (EHS) requirements and company policies.
Provide backup support to the Technical Support team during peak periods.
What We're Looking For
Experience in technical support, flooring, construction materials, or a related industry preferred
Strong problem-solving, communication, and documentation skills
Ability to explain technical information clearly to diverse audiences
Customer-focused mindset with attention to detail
$40k-68k yearly est. 1d ago
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Customs Entry Specialist I
AIT Worldwide Logistics, Inc. 4.1
Specialist job in Palatine, IL
Join us at AIT, where we believe every day presents an opportunity to make a global impact!
We're problem solvers, driven by our curiosity and creativity, in endless pursuit of solutions for our customers. Together, we champion the strength of our global teams. And, as trusted advisors, we go above and beyond, working together in a supportive and collaborative environment to ensure customer satisfaction.
Through the company's continued growth, we challenge ourselves to be better, continuously learning and growing in our dynamic environment. Helping others is at the core of our culture, join us in finding fulfillment by giving back to our local communities as the united team that is AIT. Find out what our people deliver. means when you come move the world with us!
Hear directly from our teammates at and make us the next stop on your career journey.
AIT Worldwide Logistics is currently seeking a Customs Entry Specialist. The ideal candidate will have Customs Brokerage/Import/Export or CHB entry writer experience, as well as one year of customer service/general office/data entry experience.
Administrative tasks in the import operations department servicing the client and their suppliers, providing customer service as well as maintaining revenues from the client base and contracted vendors.
File break/down, classifying data entry, photocopying, scanning and some assembling of entries. Import air recoveries, check cutting, and delivery order creation is part of this position.
Auditing commercial documents, applying harmonized tariff schedule code for accurate duty assessment and to ensure all federal requirements are met.
Document review and assessment of accuracy, verifying country of origin/export, IOR, terms of sale and value to ensure that compliance and federal regulation requirements are achieved.
Daily follow up on documentation discrepancy issues which requires the ability to troubleshoot and communicate effectively, both verbally and in writing with customers and foreign origins.
All other tasks as assigned by supervisor and or manager.
Position may require a weekend schedule on a department rotation basis and not limited to working a holiday schedule based on the needs of the operation and requirements of the account.
The wage range for this position is $20.80-$29.40 and may vary based on geography as well as relative knowledge, skills, abilities, and experience
A team player who works well with others - being respectful to our teammates is a Core Value
A strong work ethic with an appreciation for ownership, independence, accountability, and autonomy in your role
Growth mindset - being passionate about your craft, always looking for ways to improve yourself and the company, being open to change and doing things differently
Customer service focus - we serve a wide variety of customers, both internal and external, and building relationships is a part of our culture
Other Skills We Hope to See:
A minimum of 2 to 5 years of Entry Writing; 1 to 2 years in CHB or Imports
A high school diploma or equivalent certificate required
Accurate and rapid data entry with the ability to multi-task
Proven customer service needs with the ability to problem-solve
Proficiency in Microsoft Office and Outlook
Strong organizational skills
Excellent verbal and written skills
Project a professional image to the customer and to represent AIT in a positive manner
In addition to your base compensation, you may be eligible for a bonus based on achievement of business and/or individual performance metrics (dependent on position). Benefits offered include Medical, Prescription, Health Savings Account, Flexible Spending Accounts, Dental, Vision, Life, AD&D, Disability, Supplemental Health, Employee Support, Paid Parental Leave, Pet Insurance, 401(k) and Tuition Reimbursement. In addition, teammates may be eligible for up to 10 to 20 days of vacation (depending on tenure), 2 personal days, 1 floating holiday, 5 sick days, 5 volunteer hours, and 6 company holidays (plus Veterans Day for Veterans) annually.
AIT Worldwide Logistics is a global freight forwarder that helps companies grow by expanding access to markets all over the world where they can sell and/or procure their raw materials, components and finished goods. For more than 40 years, the Chicago-based supply chain solutions leader has relied on a consultative approach to build a global network and trusted partnerships in nearly every industry, including aerospace, automotive, consumer retail, energy, food, government, high-tech, industrial, life sciences and marine. Backed by scalable, user-friendly technology, AIT's flexible business model customizes door-to-door deliveries via sea, air, ground and rail-on time and on budget. With expert teammates staffing more than 150 worldwide locations in Asia, Europe and North America, AIT's full-service options also include customs clearance, warehouse management and white glove services.
AIT Worldwide Logistics is an Equal Opportunity Employer - M/F/Veterans/Disabled. If you are unable to apply online due to a disability, contact Human Resources at ************ ext 5218.
$20.8-29.4 hourly 4d ago
Label Design Specialist
Verano 4.2
Specialist job in Chicago, IL
The Labeling Specialist ensures all product labels meet federal, state, and brand requirements across Verano facilities. This role develops and enforces labeling standards, manages system workflows, and serves as the subject matter expert for compliance and accuracy. The Labeling Specialist partners with cross-functional teams to improve labeling processes, maintain documentation, and support initiatives that enhance efficiency and reduce compliance risk.
Essential Duties and Responsibilities:
Develop, implement, and enforce labeling standards, procedures, and governance frameworks across all facilities.
Interpret and apply state and federal packaging regulations to product labeling, advising leadership on compliance risks and necessary changes.
Approve or reject label designs based on regulatory requirements and brand standards without the need for managerial oversight.
Act as the subject matter expert to Marketing, Operations, and Compliance teams, advising on legal requirements, process improvements, and business impacts of labeling decisions.
Serve as system administrator for labeling software platforms, with authority to set access permissions, workflows, and approval structures.
Manage relationships with third-party printing vendors, audit internal and external labeling processes, and make recommendations to senior leadership for risk mitigation.
Lead initiatives to increase labeling efficiency, reduce compliance risks, and enhance workflow automation.
Maintain records of label approvals, compliance assessments, and system changes, and report findings to senior leadership.
Education and Experience:
5+ years of experience in packaging, labeling compliance, or regulated operations.
Expertise in interpreting and applying federal and state packaging laws.
Demonstrated ability to exercise discretion and independent judgment on compliance and brand-related matters.
Proficiency with label management systems.
Strong organizational and analytical skills with the ability to balance regulatory, operational, and brand considerations.
Excellent communication skills to provide expert-level advice to cross-functional teams and leadership.
Ability to manage multiple priorities in a fast-paced environment.
Effective consultative and influencing approach, with proven ability to work effectively with all organizational levels
Physical and Mental Demands:
While performing the duties of this job, the employee is frequently required to remain in a stationary position, move and/or position oneself, communicate, operate and/or prepare, place, position objects, tools, or controls. The employee must occasionally move packages weighing up to 10 lb. Specific vision abilities required by this job include close observation and the ability to adjust focus. The mental and physical requirements described here are representative of those that must be met by an individual, with or without reasonable accommodation, to successfully perform the essential functions of this position.
Working Environment:
Work is performed in an office environment. The noise level in the work environment is usually moderate. The work environment characteristics described here are representative of those an individual encounters while performing the essential functions of this position.
$44k-69k yearly est. 4d ago
Senior Customs Entry Specialist - ORD (Mandarin speaking)
Amrecco
Specialist job in Bensenville, IL
One of the large Asia/US eCommerce logistics companies is hiring a Senior Customs Entry Specialist in the Chicago / ORD area to manage complex import clearances and handle inspections and shipment exceptions. This role is for someone who can independently run the clearance process, communicate with authorities and partners, and solve problems when cargo is on hold. You'll be a key expert ensuring smooth, compliant cross-border cargo flow in a deadline-driven environment.
Ideal background:
3+ years in customs brokerage or international trade
Strong knowledge of local customs procedures and inspections
Comfortable working with brokerage systems and compliance tools
Able to work independently and handle high-pressure cases
Bilingual English/Mandarin required
Broker license is a plus
Apply today to be part of the great supportive team!
$29k-48k yearly est. 5d ago
Retention Specialist
Enhanced Payment Systems
Specialist job in Chicago, IL
About the role:
The Retention Specialist will manage and enhance the merchant experience and ultimately optimize the company's portfolio by protecting revenue, volume and merchant count. Engage merchants proactively and reactively with singular focus of driving merchant satisfaction and generating savings, loyalty and new revenue for the company.
Be a part of a team where you will:
Retain customer accounts by responding to their concerns including rates, fees, contract terms, processing solutions, and other potential improvements to the customer's experience.
Answer merchant´s requests, received through call transfers, email, or direct cell phone calls in a timely manner and with a helpful attitude.
Access and understand account information, billing information, revenue and profitability records, transaction records, terminal and platform details, and any associated account profiles. Navigate through CRM and notate/document each individual account with details of resolution.
Maintain work queue and completing work items that are assigned within a timely manner.
Make proactive calls and visits to customers that may require additional research and assistance or to identify potential solutions that improves customer loyalty and retention.
Ensure the accomplishment of defined SLAs through strict monitoring of opened tickets. Identify and escalate to the appropriate supervisor of both management staff and resolution areas.
Follow up the performance of KPIs like volume and revenue budget and SLAs within the assigned territory and establish strategies and actions to accomplish and improve these.
Ability to handle multiple projects, work in a fast-paced environment and meet deadlines.
Responsible to assess the merchant's situation and determine the appropriate steps to provide a satisfactory resolution for the merchant's issue and maintain merchant profitability.
Monitoring implementation projects related to its client portfolio, ensuring strict monitoring and correct and timely interaction with internal areas to achieve implementations that meet customer´s expectations in quality, time and service.
Consistently at work and on time. Ensures work responsibilities are covered when absent. Arrives at meetings and appointments on time.
Strong understanding of merchant services pricing.
Be available on demand for customers after hours as needed.
About you:
Required
Excellent verbal and interpersonal skills required
Strong verbal communication, active listening skills, and strong math and analytical skills.
Ability to probe and identify customer issues and problem solve those issues
Well organized with diligent follow up skills
Intermediate computer skills, including Microsoft Office Suite (Word, PowerPoint, Outlook, and Excel) is required.
Availability to hold face to face meetings or travel if is needed.
Self-motivated and self-directed, goal oriented.
Able to professionally and confidently communicate with C-Level Executives and merchants.
Excellent verbal and written communication skills; the ability to call, connect and interact with potential customers.
Excellent analytical and time-management skills.
Ability to work independently or as an active member of a team.
Ability to meet or exceed quotas
Preferred
1-2 years of experience in service and sales environments is preferred
Payment processing or other financial services experience preferred
Experience with CRM, both tracking sales pipelines and using this tool to build relationships is preferred
Intermediate-Advanced English is preferred.
Experience and skills in negotiation and influencing.
Our people are the key to our success. Our commitment is to build a diverse, safe, and resilient culture that evolves with the needs of our people and the communities in which we operate. We are dedicated to creating a workspace environment that provides a sense of purpose for our people and supports each of us to learn, develop, and reach our full potential. Our culture and values are grounded in service, integrity, diversity, teamwork, and taking ownership of our actions and reputation.
$30k-40k yearly est. 60d+ ago
Customer Service Specialist
Addison Group 4.6
Specialist job in Palatine, IL
Job Title: Customer Service Specialist
Industry: Manufacturing
Assignment Type: Contract to hire
Pay: $23 - $25 / Hourly
is eligible for medical, dental, vision, and 401(k).
Job Description:
In this role, you will support customers by ensuring smooth order processing, responding to questions, and resolving concerns efficiently. Success in this position requires a customer-first mindset, technical proficiency, and the ability to adapt in a dynamic work environment.
Key Responsibilities:
Process and manage daily customer orders received through phone, email, fax, and electronic ordering systems
Serve as a primary point of contact for customer inquiries, complaints, and service requests
Drive end-to-end order fulfillment, maintaining accuracy and meeting delivery timelines
Address customer questions related to shipping, billing, warranties, and product information
Provide timely, professional responses to customer inquiries, concerns, and service issues
Qualifications:
High school diploma required
Minimum of 2 years of customer service, admin, or hospitality experience
Strong technical skills to keep up with fast-paced training
$23-25 hourly 4d ago
Lockbox Remittance Specialist
Busey Bank 4.5
Specialist job in Glenview, IL
The Lockbox Remittance Specialist handles the servicing of all lockbox clients. You would be expected to maintain a high level of production and accuracy while preparing customers mailed in paper checks for deposit.
Duties & Responsibilities
Payment Preparations and Processing
Sort incoming mail into correct customer bin.
Prepare batches of work by removing payments and forms from envelopes
Process all lockbox deposits from direct and indirect customers.
Quality Assurance Processing Measures
Follow standard operating procedures and customer specific instructions through data entry.
Verifying checks through customer specific instructions for processing
Balance/reconcile electronic and paper documentation.
Analyze information to determine accuracy and completeness of work.
Conduct non-routine research.
Operate high-speed imaging/ extraction Opex equipment.
Re-associate check images to corresponding material while validating quality of images.
Maintain HIPAA and confidentiality of customer account information; follow established policies and procedures as related to internal audits and security.
Team Support:
Lend help to immediate team/team members, as needed.
Education & Experience
Knowledge of:
Strong oral and written communication skills
Excellent organizational skills
Keen sense of quality control and practices
Attention to detail and focus on meeting deadlines.
Ability to:
Analyze and comprehend client's standard operating procedures and instructions
Complete multiple manual tasks per transaction and/or client with precision
Ability to sit, stand, and walk for long periods of time
Be a team player and maintain a positive attitude at all times
Make judgment calls regarding routine duties but refer non-routine situations to asupervisor and/or manager
Benefits and Compensation
Salary offered is based on factors, including but not limited to, the job duties, required qualifications and relevant experience, and local market trends. The role may be eligible for bonus or incentives based on company and individual performance.
(Base Pay Range: $18-$20/hour)
Busey provides a competitive Total Rewards package in return for your time, talents, efforts and ultimately, results. Your personal and professional well-being-now and in the years to come-are important to us. Busey's Total Rewards include a competitive benefits package offering 401(k) match, profit sharing, employee stock purchase plan, paid time off, medical, dental, vision, company-paid life insurance and long-term disability, supplemental voluntary life insurance, short-term and long-term disability, wellness incentives and an employee assistance program. In addition, eligible associates may take advantage of pre-tax health savings accounts and flexible spending accounts. Visit BuseyTotal Rewardsfor more information.
Equal Opportunity
Busey values a diverse and inclusive workplace and strives to recruit, develop and retain individuals with exceptional talent. A team with diverse talent, working together, is essential to Busey's commitment of delivering service excellence. Busey is an Equal Opportunity Employer including Disability/Vets. VisitBusey.com/Careersto learn more about Busey's Equal Opportunity Employment.
Unsolicited Resumes
Busey Bank, and its subsidiaries, does not accept any liability for fees for resumes from recruiters or employment agencies ("Agency"), without a binding, written recruitment agreement between Busey and Agency describing the services and specific job openings ("Agreement"). Busey may consider any candidate for whom an Agency has submitted an unsolicited resume and explicitly reserves the right to hire those candidate(s) without any financial obligation to the Agency, unless an Agreement is in place. Any email or verbal contact with any Busey associate is inadequate to create a binding agreement. Agencies without an Agreement are requested not to contact any associates of Busey with recruiting inquiries or resumes. Busey respectfully requests no phone calls or emails.
$18-20 hourly 5d ago
Insurance Operations Specialist
Lead Advisor
Specialist job in Skokie, IL
Our Client, a leading wealth management firm, is seeking an Insurance Operations Specialist to support our insurance operations. This role is essential for maintaining the operational backbone of our insurance processes, ensuring efficiency, accuracy, compliance, and exceptional customer service. The ideal candidate will have a strong understanding of insurance products.
This opportunity offers hands-on experience and growth within the company. Our Client is dedicated to adopting new technologies and processes to deliver an outstanding client experience with superior outcomes. We have offices in Skokie and McHenry, IL, and offer a flexible hybrid schedule.
Our Values
· Do the Right Thing… Always
· Innovative in Our Approach
· Exceptional Service
· Respectful to All
· Always be Growing
Primary Duties
· Insurance Operations
· Guide clients through the underwriting process for life, disability, long-term care, and annuities.
· Provide support for servicing insurance products.
· Manage policy changes and service requests, including premium payments, handling late payments, processing loans, and updating beneficiaries or titles.
· Prepare insurance illustrations for both new and existing policies.
· Assist in processing disability, long-term care, and death claims.
· Collaborate with the investment and planning teams on insurance services when needed.
· Requirements/Licensing
· Extremely detail-oriented and organized, with the ability to manage multiple tasks effectively.
· Team-oriented and collaborative.
· Growth-minded individual, with a proactive approach to learning and professional development.
· Strong oral and written communication skills for clear client and team interactions.
· Familiarity with Microsoft Office Suite (Outlook, Excel, OneNote, Word)
· Existing Life and Health insurance licenses preferred. If not licensed, expected to be licensed within the first 90 days of employment (company support provided for licensing preparation and exams).
$44k-71k yearly est. 1d ago
Desktop Support Specialist
Spectraforce 4.5
Specialist job in Chicago, IL
Job Title: Desktop Support Specialist (Level 2/3 Support)
Duration: 6 months (CTH)
We are seeking an experienced and technically proficient Desktop Engineer (Level 2/3) to join our IT team. The ideal candidate will be responsible for providing advanced desktop support, handling mobile device management, and ensuring smooth device management and deployment in Intune. This role involves a mix of in-person support for executive staff, device building and deployment, and troubleshooting complex hardware and software issues. The ideal candidate will also be capable of working independently with minimal supervision while providing "white glove" treatment for executives.
Top 5 Skills Required:
5+ Years of Experience: Minimum 5 years of experience in desktop support, with a strong background in handling Level 2/3 support tasks and complex technical troubleshooting.
Mobile Device Management (MDM) Support: Proficiency in supporting and managing mobile devices across multiple platforms (iOS, Android) and utilizing MDM tools, including Intune.
ITIL Knowledge: Familiarity with ITIL processes for managing and delivering IT services, particularly around incident, problem, and change management.
Intune Expertise: Strong experience with Microsoft Intune, including building, deploying, and managing devices, as well as Intune Application Management (for both internal and third-party applications).
White Glove Support: Providing exceptional, high-touch "white glove" support to executives, ensuring that all IT-related needs are met in a highly professional and efficient manner.
Key Responsibilities:
Desktop Support & Troubleshooting:
Provide high-level support for desktop systems, including Windows and mac OS, and troubleshoot complex hardware and software issues. Act as the primary point of contact for all advanced desktop issues (Level 2/3 support).
Mobile Device Management (MDM):
Manage and support mobile devices via Intune, ensuring devices are properly configured, secured, and compliant with organizational policies. Provide MDM support for mobile phones, tablets, and laptops.
Device Building & Deployment:
Build and configure desktops, laptops, and mobile devices in line with corporate standards. Deploy and manage these devices through Intune, ensuring they are fully integrated with company systems and applications.
Executive Support (White Glove Treatment):
Provide exceptional support to executives and high-level staff, ensuring their devices are set up to meet their specific needs. Handle face-to-face interactions and ensure an impeccable experience.
Day-to-Day Ticket Management:
Manage and balance incoming service tickets, addressing issues promptly while keeping accurate records. Handle a variety of support requests, including software installations, hardware repairs, and system upgrades.
In-Person Support:
Provide in-person desktop support to employees across the organization, ensuring that all end-users receive prompt and efficient service.
Documentation & Reporting:
Maintain accurate documentation of support activities, configurations, and troubleshooting steps. Generate reports on support requests and trends to help improve processes.
Qualifications:
Education:
Bachelor's degree in Computer Science, Information Technology, or a related field (or equivalent experience).
Experience:
5+ years of experience in desktop support, IT support, or related roles.
Extensive experience in Mobile Device Management (MDM) and Intune deployment and management.
Strong experience in providing white-glove support for executives.
Knowledge and practical application of the ITIL framework.
Technical Skills:
Advanced troubleshooting skills for desktop hardware/software issues.
Expertise in Intune (building, deploying, and managing devices and applications).
Familiarity with Active Directory, networking, and security protocols.
Knowledge of Microsoft Office 365, networking, and peripheral devices (printers, etc.).
Proficient with MDM tools and mobile device troubleshooting.
Ability to work with both Windows and mac OS operating systems.
Soft Skills:
Presentable and Professional Appearance: Must maintain a polished and professional image at all times, especially when interacting with executive staff.
Friendly & Social: Comfortable interacting with employees at all levels and providing a positive, approachable demeanor.
Face-to-Face Interactions: Comfortable with in-person, direct communication with customers and end-users, delivering excellent service at all times.
Organizational Skills: Able to manage multiple tasks, prioritize work effectively, and stay organized in a fast-paced environment.
Self-Starter: Ability to work independently with minimal supervision and make decisions as needed.
Day-to-Day Activities:
Balance and manage incoming service tickets, prioritizing and addressing issues as needed.
Handle in-person desktop support for employees, ensuring quick and effective resolutions.
Build, configure, and deploy devices (laptops, desktops, mobile devices) using Intune and other tools.
Provide exceptional customer service, particularly to executive staff, ensuring that all IT-related needs are met with "white glove" treatment.
Preferred Skills:
Certifications like CompTIA A+, MCDST, Microsoft Certified IT Professional (MCITP), or ITIL Foundation.
Experience with cloud-based desktop solutions and virtualization tools.
Experience managing and deploying software via Intune.
$40k-52k yearly est. 5d ago
Help Desk Specialist
Robert Half 4.5
Specialist job in Munster, IN
Robert Half is looking for a skilled Help Desk Specialist to join our team in Munster, Indiana. This long-term contract position offers an excellent opportunity for individuals passionate about providing technical support and resolving IT issues efficiently. The ideal candidate will bring strong troubleshooting capabilities and a customer-focused approach to ensure smooth operations.
Responsibilities:
• Address and resolve 40-60 user support calls daily, ensuring timely and effective assistance.
• Diagnose and troubleshoot Tier 1 technical issues, escalating complex matters to Tier 2 support when necessary.
• Perform Active Directory tasks, including unlocking accounts and resetting passwords.
• Maintain accurate records of all issues and resolutions using the designated ticketing system.
• Collaborate with team members to manage and prioritize incoming support tickets.
• Provide clear and concise end-user documentation to assist clients in resolving recurring issues.
• Utilize tools such as HP diagnostics and Citrix technologies to assess and resolve hardware or software concerns.
• Deliver exceptional customer service, ensuring that users feel supported and informed throughout the troubleshooting process.
• Stay proactive in identifying and resolving simple technical issues independently.
• Contribute to team efficiency by coordinating efforts and sharing insights into common user challenges.
Requirements:
• Minimum of 1-2 years of experience in IT Helpdesk or technical support roles.
• Proficiency in Active Directory tasks, including account administration and password management.
• Strong troubleshooting skills with the ability to manage multiple tasks simultaneously.
• Familiarity with tools such as HP diagnostics and Citrix technologies.
• A+ Certification is advantageous but not mandatory.
• Excellent communication skills with a focus on delivering customer-first solutions.
• Ability to create user-friendly documentation for end-users.
• Eagerness to learn new technologies and grow within the IT field.
Benefits available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professional are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. Our specialized recruiting professionals apply their expertise and utilize our proprietary AI to find you great job matches faster.
$34k-47k yearly est. 1d ago
Industrial Print Technical Specialist
Konica Minolta Business Solutions 3.8
Specialist job in Chicago, IL
Konica Minolta currently has an exciting opportunity for an IP Technical Specialist!
Provide onsite technical support to customers on the operation, maintenance and repairs of ink jet printing systems. This includes documenting work performed, tracking parts usage, testing, calibrating, troubleshooting, loading software updates and performing preventative maintenance at scheduled intervals.
We are looking for candidates in the following regions: Northern California; Denver, CO; and Chicago, IL.
Responsibilities
Responsible for onsite installation, maintenance and repairs of Ink Jet Print equipment
Communicate clearly and professionally with customers to handle requests efficiently; convey technical information in an easily understood manner; exceed customer expectations regularly
Identify urgent situations that require additional actions to satisfy the customer's needs including escalations of technical issues; avoid customer downtime by recommending alternatives and workarounds
Understand levels of customer entitlement and able to identify fee-based professional services activities for quote and execution
Provide operator training and ongoing support
High degree of self-motivation to succeed and dedicated to self- improvement
Detailed knowledge in reading wiring diagrams, repair manuals related to digital press equipment
Actively participate in learning opportunities and completes assigned curriculum in a timely manner; applies knowledge to continuously improve the customer experience
Perform other projects and tasks assigned by Konica Minolta management
Qualifications
High school or equivalent
Extensive technical service support knowledge (3 year minimum)
Knowledge Skills and Abilities
Strong working knowledge of industry, Production Print hardware, services and solutions offerings
Proficiency in time management and organizational discipline
Networking and software knowledge is necessary
Ability to analyze, interpret and communicate technical data
Ability to prioritize and organize work independently, without direct supervision
Multi-tasking ability is a must
Willingness to travel up to 50%
Ability to work different shifts if necessary
Strong responsibility, self-motivated, able to work under high pressure
Excellent interpersonal, communication, presentation and listening skills
Industry certifications in color, project and/or networking
Prior offset press experience is a plus
About Us
About Konica Minolta
Konica Minolta's journey started 150 years ago, with a vision to see and do things differently. We innovate for the good of society and the world. The same purpose that kept us moving then, keeps us moving now. Konica Minolta Business Solutions U.S.A., Inc. is reshaping and revolutionizing the workplace to achieve true connectivity through the Intelligent Connected Workplace. The company guides and supports its clients' digital transformation through its expansive office technology portfolio, including IT Services (All Covered), intelligent information management, managed print services and industrial and commercial print solutions. Konica Minolta has been included on CRN's MSP 500 list nine times and The World Technology Awards named the company a finalist in the IT Software category. Konica Minolta has been recognized as the #1 Brand for Customer Loyalty in the MFP Office Copier Market by Brand Keys for sixteen consecutive years, and is proud to be ranked on the Forbes 2021 America's Best-in-State employers list. The company received Keypoint Intelligence's BLI 2021 A3 Line of The Year Award and BLI 2021-2023 Most Color Consistent A3 Brand Award for its bizhub i-Series. Konica Minolta, Inc. has been named to the Dow Jones Sustainability World Index for nine consecutive years and has spent six years on the Global 100 Most Sustainable Corporations in the World list. Konica Minolta partners with its clients to give shape to ideas and works to bring value to our society. For more information, please visit us online and follow Konica Minolta on Facebook, YouTube, LinkedIn and Twitter.
EOE Statement
Konica Minolta is an equal opportunity and affirmative action employer. We consider all qualified applicants for employment without regard to race, color, religion, creed, national origin, sex, pregnancy, age, sexual orientation, transgender status, gender identity, disability, alienage or citizenship status, marital status or partnership status, genetic information, veteran status or any other characteristic protected under applicable law.
$68k-105k yearly est. 2d ago
Operations Specialist
Us #1364 Federal Credit Union
Specialist job in Portage, IN
Salary Classification: Non-Exempt
Reports to: Branch Manager
At U S Federal Credit Union, the Operations team ensures seamless, secure, and efficient back-office support to protect our members and deliver superior service. We are proud to offer roles that contribute to a safe and compliant operating environment through diligent processing of ACH, wires, fraud disputes, and other critical functions.
The Operations Specialist is responsible for performing essential back-office operations including ACH processing, wire transfers, dormant accounts, fraud, and other account maintenance. The role supports the credit union's internal and external service goals and works closely with frontline teams to ensure member needs are met.
Key Responsibilities
· Process ACH files, wire transfers, share drafts, ATM processing, and card transactions.
· Reviews all new accounts to ensure compliance with required documentation, KYC/CIP and funding requirements
· Handle daily incoming mail and process deposits, payments, address changes, name changes, and account closures.
· Manage bill pay, remote deposit capture, certificate renewals, subpoenas, and power of attorney requests.
· Assist with IRA administration and validate cross-departmental data entry.
· Support handling of deceased member accounts and dormant accounts.
· Work E-Oscar disputes and ensure timely credit bureau corrections.
· Finalize wire approvals and provide expertise on fraud and dispute resolution.
· Assist in ensuring compliance with Regulation E, D, NACHA, and other applicable rules.
· May perform other duties related to general operations of the credit union.
Qualifications:
Required:
· Minimum 2 years of experience in financial institution operations or back-office roles.
· In-depth knowledge of ACH, wire transfers, fraud resolution, and compliance procedures.
· Strong understanding of credit union regulations and operational risk management.
· Excellent analytical, and organizational skills.
· Strong collaboration and communication skills, especially cross-functionally.
Preferred:
· Experience working in a credit union or similar regulated financial institution
· Knowledge of NCUA regulatory reporting requirements
· Experience with credit union core systems
Additional Expectations
· Standard office environment, ability to sit for extended periods and perform tasks using a computer
· Occasional travel may be required for training or audits
We are an equal opportunity employer
$40k-65k yearly est. 4d ago
Specialist, Workplace Operations and Corporate Services
Relativity 4.7
Specialist job in Chicago, IL
Posting Type
Onsite
The Workplace Operations Specialist supports onsite workplace operations for our Chicago HQ office, delivering a welcoming front-of-house experience while maintaining operational readiness and physical security. This role is the onsite physical security system (Genetec) subject matter expert, owns reception and visitor/employee intake, and serves as the backup owner for compliance ticketing. The position is full time and requires on site attendance five days per week. This role reports to the Workplace Operations Manager.
Job Description and Requirements
Responsibilities
*Maintain physical security and related processes:Manage Genetec (badge creation, access levels, camera monitoring, reporting), performfirst linetroubleshooting, review reports, investigate discrepancies, and escalate security or compliance concerns.
*Reception and visitor management:Staff front desk; verify IDs; issue badges; enforce entry protocols (no tailgating, no unattended visitors); notify hosts;maintain Mail Room, Coat Closet, and onsite storage; answer phones and handle general inquiries.
*Ticketing and compliance backup:Monitor Facilities Service Desk (Jira) during CST business hours; triage, assign, document, and communicate ticket status; act as backup owner for compliance tickets-follow remediation playbooks, coordinatecross-functionalfollow up(Security, Legal, HR, Facilities, IT), escalatehigh-riskitems to Senior Specialist/Compliance, and provide documented handoffs.
*Partner with IT and internal teams:Coordinate new hire, visitor, and contractor requirements with IT to ensure SOP and security compliance; partner with teams tomaintainequipment, digital signage, and onsite storage.
*Facilitiescoordination and vendors:Coordinate and supervise maintenance contractors and vendors for building systems, appliances, electrical systems, and repairs; build and manage vendor relationships.
*Admin,inventoryandlogistics:Scan mail/packages; coordinate pickups and deliveries; perform recurring inventory checks; reorder consumables;maintainrecords and flag shortages.
*Peopledevelopment and coverage:Act as a coach and mentor for junior team members; train facilities staff in remote locations; serve as backup supervisor for CWSP interns and as backup for select administrative positions.
*Emergency response and space planning:Respond to emergencies or urgent issues and report appropriately;assistin planningoptimalutilizationof office space and resources.
*Continuous improvement and operations:Research and implement systems for office management and organization; help manage inhouse signage and digital displays; suggest workflow and checklist improvements;demonstrateconsistent commitment to core company values.
Preferred Qualifications
*3-5 years in workplace operations, facilities, reception, or related roles.
*Experience with Genetec or similar access control systems, visitor management platforms, and Jira or equivalent ticketing systems.
*Proficiencywith Microsoft Office Suite and basic office technology troubleshooting.
* Strong vendor management, coaching, andcross-functionalcollaboration skills.
* Ability to manage multiple tasks, adapt to shifting priorities, and work efficiently under pressure.
Relativity is committed to competitive, fair, and equitable compensation practices.
This position is eligible for total compensation which includes a competitive base salary, an annual performance bonus, and long-term incentives.
The expected salary range for this role is between following values:
$60,000 and $90,000
The final offered salary will be based on several factors, including but not limited to the candidate's depth of experience, skill set, qualifications, and internal pay equity. Hiring at the top end of the range would not be typical, to allow for future meaningful salary growth in this position.
Suggested Skills:
Blueprints, Budgeting, Facility Management, HVAC Systems, Inventory Management, Plumbing, Project Management, Space Planning, Troubleshooting, Vendor Management
$50k-64k yearly est. 3d ago
Regional Diagnostic Technical Specialist
Zoetis, Inc. 4.9
Specialist job in Chicago, IL
States considered: Chicago based preferred.
Role Description:
The Regional Diagnostics Technical Specialist (RDTS) provides onsite support to veterinary clinics, laboratory research, and veterinary academic settings and are responsible for the overall business health and customer satisfaction of their assigned territories. Their primary purpose is to assist clinics with all aspects of implementation, training, operation, applications, and problem resolution on all veterinary diagnostics products. The specialist will be involved in all phases of the onsite support process with emphasis on diagnostics implementation, workflow improvements, and increasing utilization of diagnostic products.
Anticipated travel within assigned territory as required (up to 60%-70%).
Responsibilities:
Responsible for the success of the relationship with assigned clinics in order to achieve the goals and objectives identified by the customer and company to improve utilization, increase adoption, and minimize implementation time of diagnostic products.
Responsible for identifying, quantifying, qualifying, tracking, and evaluating clinic pain points; and, for facilitating, developing, designing and implementing clinic workflow processes that improve overall customer experience with diagnostic products.
Responds to requests for onsite technical support, providing prompt and accurate technical assistance, troubleshooting, and resolution of complex system problems for veterinary clinics, laboratory research, and veterinary academic settings.
Provides clinics with guidance, instruction, and training on the product line to increase productivity and performance through formal and informal presentations.
Provides post sale product installation and validation, applications and operations training.
Completes daily activity documentation, including detailed reports after customer visits, by collecting, analyzing and summarizing all available information including detailed satisfaction information.
Must possess superb customer service skills, be able to work independently, make appropriate decisions with accuracy, timeliness, and complete follow-through.
Must understand general veterinary clinic operations including but not limited to diagnostic applications, financial limitations, training requirements, and workflow processes.
Must have the ability to create and deliver training presentations clearly and effectively in both formal and informal environments.
Works closely with the Area Business Manager (ABMs), Diagnostic Technical Specialist (DTSs) and Diagnostic Solutions Consultant (DSCs) to provide appropriate customer service in a team approach.
Works with the ABM, DTS, and DSC teams to identify and report opportunities for additional analyzers in customer accounts as well as new opportunities through referrals from existing customers.
Ability to safely lift and move 60 lbs.
Knowledge, Skills, Ability Requirements:
Basic computer skills (i.e. Microsoft Office, Excel, Adobe)
At least one year of experience working in a clinical setting.
Basic knowledge of animal disease states preferred.
Knowledge of diagnostic products, instrumentation, and clinic processes
Candidate must possess an analytical mindset and demonstrable critical thinking skills
Must have the availability and willingness to travel up to 80% of work week and flexible to accommodate customer visit requests.
This position requires travel to multiple locations within the US.
Typically works standard business hours, Monday through Friday.
May be required to travel on a Sunday to be at a customer location Monday morning.
Qualifications (Training, Education, & Prior Experience):
Position requires an associate degree with a bachelor's degree preferred or equivalent experience.
A degree from a Veterinary Technology Program preferred.
Credentialed Veterinary Technician preferred.
The US base salary range for this full-time position is $72,000 - $118,000. Our salary ranges are
determined by role, level, and location. The range displayed on each job posting reflects the base pay target range
for new hire salaries for the position. Within the range, individual pay is determined by work location and additional
factors, including job-related skills, experience, and relevant education or training.
This position is also eligible for short-term incentive compensation.
In addition to compensation, Zoetis offers a comprehensive benefits package that supports the physical, emotional
and financial wellbeing of our colleagues and their families includinghealthcare and insurance benefits beginning
on day one, a 401K plan with a match and profit-sharing contribution from Zoetis, and 4 weeks of vacation.
Visit zoetisbenefits.com to learn more.
Full time RegularColleague
Any unsolicited resumes sent to Zoetis from a third party, such as an Agency recruiter, including unsolicited resumes sent to a Zoetis mailing address, fax machine or email address, directly to Zoetis employees, or to Zoetis resume database will be considered Zoetis property. Zoetis will NOT pay a fee for any placement resulting from the receipt of an unsolicited resume.
Zoetis will consider any candidate for whom an Agency has submitted an unsolicited resume to have been referred by the Agency free of any charges or fees. This includes any Agency that is an approved/engaged vendor but does not have the appropriate approvals to be engaged on a search.
Zoetis is committed to equal opportunity in the terms and conditions of employment for all employees and job applicants without regard to race, color, religion, sex, sexual orientation, age, gender identity or gender expression, national origin, disability or veteran status or any other protected classification. Disabled individuals are given an equal opportunity to use our online application system. We offer reasonable accommodations as an alternative if requested by an individual with a disability. Please contact Zoetis Colleague Services at to request an accommodation. Zoetis also complies with all applicable national, state and local laws governing nondiscrimination in employment as well as employment eligibility verification requirements of the Immigration and Nationality Act. All applicants must possess or obtain authorization to work in the US for Zoetis. Zoetis retains sole and exclusive discretion to pursue sponsorship for the acquisition or maintenance of nonimmigrant status and employment eligibility, considering factors such as availability of qualified US workers. Individuals requiring sponsorship must disclose this fact. Please note that Zoetis seeks information related to job applications from candidates for jobs in the U.S. solely via the following: (1) our company website at ********************** site, or (2) via email to/from addresses using only the Zoetis domain of "@zoetis.com". In addition, Zoetis does not use Google Hangout for any recruitment related activities. Any solicitation or request for information related to job applications with Zoetis via any other means and/or utilizing email addresses with any other domain should be disregarded. In addition, Zoetis will never ask candidates to make any type of personal financial investment related to gaining employment with Zoetis.
$72k-118k yearly 2d ago
AI Product Specialist
Onestream Software 4.3
Specialist job in Chicago, IL
Employment Type: Full-Time
Compensation: $68,000.00 - $85,000.00 (Range applies to US candidates only) + Benefits/Variable Comp/Equity - Range may vary based on experience.
Benefits Offered: Vision, Medical, Life, Dental, 401K
Summary
As an AI Product Specialist, you will be an important member in ensuring our existing and new AI solutions are properly tested and meet the high standards that our customers expect out of our OneStream solutions. Additionally, you will help generate documentation in the form of solution guides and how-to guides, along with building and maintaining information management processes that are pivotal to ensuring our end users can get the most out of our AI capabilities.
The AI Product and Engineering team is focused on bridging the gap between AI research and AI products, bringing tangible and quantifiable value to our end users. Our AI solutions incorporate AI and machine learning spectrum, including (but not limited to) time series forecasting, anomaly detection, and natural language processing. Our mission is to lower the barrier for organizations and people to get value out of AI capabilities.
Primary Duties and Responsibilities
Thoroughly test new and existing AI solutions and log bugs and issues in our software issue management system so that developers may properly correct the issues found.
Troubleshoot and debug issues collaboratively with other Product Specialists, AI Solution Developers, and Solution Consultants.
Participate in daily standups to cover the status of a product release cycle.
Participate in on call rotation.
Suggest product enhancements that can improve the overall user experience of our AI solutions.
Communicate with our internal consulting team to understand how the products are used in practice to inform future test strategies.
Contribute to existing solution guides, how-to guides, and other customer-facing documentation.
Contribute to the refinement of existing documentation management procedures
Contribute to the creation of test plans for new solutions.
Train new team members in how to fulfill the role of a product specialist.
Required Education and Experience
Bachelors Degree or similar work experience.
Experience with AI tools and frameworks.
Knowledge of machine learning algorithms, data analysis and programming.
Experience working in a cross-functional team.
Preferred Education and Experience
Experience with coding.
Experience working with a development team.
Knowledge, Skills, and Abilities
Must be a self-starter, continuously learning how our AI solutions work.
Excellent written and verbal interpersonal skills.
Interest in continuous learning opportunities as the AI space continues to evolve.
Comfortable with minimal direction.
Comfortable working in evolving processes.
Constantly seeks ways to improve existing processes with technology.
Interest in growing into other roles and opportunities in our team AI consulting, AI development.
Excellent organization, scheduling, project management, and multi-tasking skills.
Who We Are
OneStream is how today's Finance teams can go beyond just reporting on the past and Take Finance Further by steering the business to the future. It's the only enterprise finance platform that unifies financial and operational data, embeds AI for better decisions and productivity, and empowers the CFO to become a critical driver of business strategy and execution. Our vision is to be the operating system for modern finance, digitizing core financial functions and empowering the CFO to become a critical driver of business strategy. To learn more visit ******************
Why Join The OneStream Team
Transparency around corporate structure, salary, and benefits.
Core value of customer success.
Variety of project work (not industry-specific).
Strong culture andcamaraderie.
Multiple training opportunities.
Benefits at OneStream
OneStream employees are passionate, hardworking individuals who go above and beyond to keep our customers happy and follow through on our mission statement. They consistently deliver the best and in turn, we make every effort to keep them cared for and happy. A sample of the benefits we provide are:
Excellent Medical Plan.
Dental & Vision Insurance.
Life Insurance.
Short & Long Term Disability.
Vacation Time.
Paid Holidays.
Professional Development.
Retirement Plan.
All candidates must be legally authorized to work for any company in the country where this position is located without sponsorship.
OneStream is an Equal Opportunity Employer.
#LI-REMOTE #LI-TO1
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
Senior Inside Sales Representative
Compensation: $70,000-$90,000 base + commission (uncapped) - OTE: $100,000-$110,000
About the Opportunity
Our firm is currently partnered with an industry leading global life-sciences supplier serving industrial, academic, government, pharma, and biotech. We're searching for a Senior Inside Sales Representative to grow a defined territory-expanding key accounts, acquiring new logos, and converting quotes and leads into revenue. You'll blend proactive outbound outreach with diligent follow‑up and thoughtful relationship‑building across end users and purchasing stakeholders.
Responsibilities
Deliver on quota with a disciplined full‑cycle motion: prospect, qualify, quote, and close.
Expand existing accounts and uncover whitespace across Purchasing, Engineering, Maintenance, Lab, and Quality.
Drive targeted outbound (phone, email, digital) and maintain a consistent follow‑up cadence on quotes and inquiries.
Collaborate cross‑functionally with marketing, customer service, pricing, technical support, and credit to remove friction and win.
Advise customers on solutions-recommend alternatives, leverage vendor resources, and guide buying decisions when specs change.
Run your territory like a business-manage pipeline, activity, and forecasting in CRM with accuracy and rigor.
Stay market‑aware-track competitors and trends; share insights that shape campaigns and offers.
Travel occasionally for training/team meetings (up to ~10%).
Qualifications
5+ years in inside/field or technical product sales (related product categories--Life Sciences Tools & Lab Equipment-- is strongly desired).
Proven pricing/quoting savvy, negotiation skills, and consistent attainment vs. targets.
Ability to sell across multiple stakeholder levels with crisp written and verbal communication.
Proficiency with Microsoft Excel and Microsoft 365; CRM‑driven, data‑literate approach.
Bachelor's degree in a science‑related field preferred (or equivalent experience).
Organized, self‑directed, and thrives in a fast‑paced, team‑oriented environment.
Why This Role
Impact & autonomy: Own a territory with the support of a collaborative, cross‑functional team.
Upside that scales: Uncapped commission with quarterly payouts.
Strong benefits: Comprehensive health, 401(k) match, paid time off & holidays, and tuition assistance.
Work Setup
This is a hybrid role---You'll be in the office 3 days per week to collaborate in person and participate in training/vendor product sessions. Relocation is not offered.
We're Consumers Credit Union (CCU), a Great Place To Work certified company that values what you bring to the table.
Our Waukegan branch is looking for a full-time Branch Specialist! This member-facing position provides strong opportunities for growth and hands-on experience in branch operations!
As a Branch Specialist, you'll enjoy a varied, hands-on role that combines being a Concierge, Teller, and Personal Banker. You'll greet members with a smile, handle financial transactions, open accounts, and help members discover the products and services that best fit their needs. This is a fantastic early-career opportunity for anyone interested in banking or financial services, enjoys working with people, wants hands-on exposure to branch operations, and is eager to build a long-term career.
Day-to-day responsibilities:
Greeting members as they enter the branch or use the drive up lanes
Educating and assisting members with self-service transactions through the use of Interactive Teller Machines (ITMs) and related functionality.
Performing teller transactions and resolving member service needs, including account maintenance and other operational duties as assigned by the Branch Manager and/or Assistant Branch Manager
Opening new consumer accounts efficiently and accurately
Identifying opportunities to refer members to additional products and services including consumer loan and mortgage products, as well as wealth advisors
Recommending process improvements to enhance member service delivery and overall branch efficiency
Ensuring adherence to all policies, procedures, compliance, audits, quality control and balancing standards
Qualifications:
High School diploma or equivalent
1+ year of similar work experience (retail, customer service, guest relations, sales, and cash handling). Financial institution, Teller, Personal Banker experience is preferred
Bilingual in Spanish required
Comfortable promoting products and services, educating members, and engaging in sales-oriented conversations
Computer proficient in Data Processing Platforms, Email, Internet/Intranet, Instant Messaging, and Microsoft Office
Excellent interpersonal and communication skills
Ability to multitask, thrive in a fast-paced environment, and maintain strong organizational skills
Propensity to be helpful, positive, act with integrity, and to embrace inclusion & diversity
Availability to work 40 hours/week and be scheduled between the following hours:
Monday - Thursday: 8:30AM - 5:30PM, Friday: 8:30AM - 6:30PM, Regular Saturdays: 8:30AM - 1:30PM
Compensation & Benefits:
The salary range for this role is $16.67 - $25.01 per hour. This role is eligible for an annual bonus opportunity. A specific salary offer considers factors including but not limited to skill sets, experience and training, licensure and certifications, and other business and organizational needs. It is not typical for an individual to be hired at or near the top of the salary range and compensation decisions are dependent on the facts and circumstances of each case.
Consumers Credit Union provides eligible employees an opportunity to participate in our medical (High Deductible, HMO and PPO), dental, vision, spending accounts, short-term disability, long-term disability, life insurance and other plans effective date of hire. You will be eligible to participate in the 401(k) savings plan at any time. You will be automatically enrolled in the pension plan following six months of employment and 1,000 hours of service and reaching age 20.
For more information about benefit offerings, please visit our careers page: about/what-we-do/careers
About CCU:
Founded in 1930 and headquartered in Lake Forest, IL, Consumers Credit Union (CCU) has $4.3 billion in assets and serves more than 272,000 members, making it one of the largest credit unions in the state. CCU believes that nobody needs banks on every corner, but everyone needs people who are in their corner. To learn more, visit myconsumers.org
Equal Opportunity Employer:
CCU complies with the requirements and spirit of the law in the implementation of all facets of equal opportunity in employment. There will be no discrimination on the basis of race, ancestry, color, religion, sex, sexual orientation, gender identity, marital status, pregnancy, age, national origin, citizenship, disability, genetic information, military status (including unfavorable discharge from the military), criminal or arrest history (unless job related), crime victim status, or any other protected characteristic in the recruitment, selection, training, utilization, promotion, termination, or any other employment actions or term and condition of employment. CCU complies with applicable state and local laws governing non-discrimination in employment in every location in which CCU has facilities.
We are committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. If reasonable accommodation is needed to participate in the job application or interview process, please contact our Human Resources team at: or .
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
$16.7-25 hourly 6d ago
Client Relationship Specialist
Mesirow 4.8
Specialist job in Highland Park, IL
The Opportunity:
Mesirow is an independent, employee-owned financial services firm founded in 1937. Headquartered in Chicago, with offices across the country, Mesirow serves clients through capabilities spanning Private Capital & Currency, Capital Markets and Investment Banking, and Advisory Services.
Our advisors provide investment and fiduciary services to individuals, families, corporations, and non-profit organizations. With roughly $10B in assets under management, we have earned a reputation for effectively managing our clients' needs and goals. Wealth Management has been Mesirow's flagship business for over 80 years, built around our trusted advisors, with an average tenure of over 20 years.
We are seeking a highly motivated Client Relationship Specialist to work out of our Highland Park office to provide high-touch client service and dedicated operational support to a team of highly motivated Financial Advisors and their High-Net-Worth individual clients.
Responsibilities:
Client onboarding, including preparation of new account paperwork and client information-gathering
Account maintenance, including any account registration and account profile changes
Asset movement processing, including journals, wire transfers and EFTs
Assist with quarterly billing and performance reporting
Client issue resolution
Gathering tax information for clients and assisting with tax reporting
Relationship management, including regular client contact
General administrative functions, including but not limited to:
Maintaining information in the Client Relationship Management System
Exception report review
Preparation of miscellaneous paperwork, such as letters of authorization, check-writing applications, operational documents, etc.
Communicating with supervisors regarding compliance matters and miscellaneous regulatory inquiries
Trade execution and trade error resolution, as may be applicable and required
Requirements:
Bachelor's degree
Minimum of 3 years relevant experience required
FINRA Series 7 and 66 licenses preferred
Familiarity with estates preferred
Highly motivated self-starter with a strong work ethic and positive “can-do” attitude
Excellent proficiency in Microsoft applications (Word, Excel, PowerPoint, etc.)
Familiarity with Salesforce, Wealthscape Investor and Black Diamond preferred
Demonstrates an ability to learn new processes and technology platforms
Takes direction well and demonstrates proactive follow through on assigned tasks
Ability to prioritize and effective time management skills
Excellent verbal and written communication skills
Remains focused on tasks and retains composure under pressure or with conflicting priorities
Gathers information and consults appropriate parties when additional guidance is needed
Solicits feedback from team members on a regular basis and commits to performance improvement in identified areas
Responsive to client requests and escalates to team members whenever necessary
In accordance with the Illinois Pay Transparency Law, the anticipated hiring base salary for the role will be between $75,000 and $95,000 per year. However, base pay if hired will be determined on an individualized basis and is only part of the total compensation package, which, also provides the opportunity for a bonus and the Mesirow benefit program.
EOE
$75k-95k yearly 60d+ ago
International Onboarding Specialist - Associate
JPMC
Specialist job in Chicago, IL
Own our Client's Onboarding experience end to end! Use your Project Management expertise to manage complex treasury product implementations for JP Morgan Chase Clients from around the world.
As an International Client Onboarding Associate within the Global Corporate Bank, you will lead a project team that supplies support for the implementation of Treasury and Banking products and services for our non US based clients. Partner with client and internal stake holders to help provide a best-in-class experience. In this role you are often the clients first true experience working with JP Morgan Chase.
Job Responsibilities
Own the product implementation and training experience for your assigned clients
Meet and connect with clients through WebEx, Zoom, and other collaboration technologies
Build and maintain strong relationships with key partners in Relationship Management, Sales, Service, Operations and Product Management
Manage client and partner expectations and understanding throughout the implementation process
Exhibit ownership of implementations experience and own client satisfaction results
Work with partners in Operations and Product Management to streamline processes
Identify instances of business risk and show ownership of issues when they arise
Scope client requests and translate business requirements into detailed technical specifications for treasury services
Use Microsoft Office tools to document meeting agendas and minutes and project plans. Use of workflow tool for status updates and document repository
Demonstrate creative problem solving and judgement and be empowered to escalate when necessary
Manage client and internal partner expectations by establishing timeliness and dependencies with the goal to exceed expectations
Required qualifications, capabilities and skills
An appreciation for being a ‘keeper of our brand' with 1+ years of client facing work experience and a passion for delivering a consistent, stellar client and partner experience
General Treasury Product Knowledge
Ability to clearly communicate, partner and influence - leading others to a common goal
Experience in risk awareness and skills to develop and ensure quality program set ups
Excellent verbal, written, interpersonal, presentation, negotiating and organizational skills
Strategic thinking with the ability to manage conflict and adapt to change
Demonstrated team building skills and ability to work in a team environment
Comfort in using technology such as WebEx, Zoom and other collaboration tools for enhanced client discussions
Preferred qualifications, capabilities and skills
Bachelor of Science or Business Administration Degree
Prior project management experience
PMP or other Project management Certifications
Ability to provide quantifiable management reporting
Passion for learning new operating models, technologies, and industry trends
Language Skills other than English
Final Job Grade and officer title will be determined at time of offer and may differ from this posting.
Some travel required (10%) to visit clients and internal partners.
Please note this role is not eligible for employer immigration sponsorship.
$89k-128k yearly est. Auto-Apply 60d+ ago
Business Professional Specialist
Adobe Systems Incorporated 4.8
Specialist job in Chicago, IL
Our Company Changing the world through digital experiences is what Adobe's all about. We give everyone-from emerging artists to global brands-everything they need to design and deliver exceptional digital experiences! We're passionate about empowering people to create beautiful and powerful images, videos, and apps, and transform how companies interact with customers across every screen.
We're on a mission to hire the very best and are committed to creating exceptional employee experiences where everyone is respected and has access to equal opportunity. We realize that new ideas can come from everywhere in the organization, and we know the next big idea could be yours!
Hiring Locations: U.S. Various
The Opportunity
There are billions of Business Professionals and Consumers in the world who want to be both creative and efficient to accomplish their objectives. They see AI and conversational interfaces as a more productive way to accelerate creative storytelling and to quickly synthesize information across multiple documents. They are looking for quick and easy tools that are available on every computing surface and an easy onramp that allows them to trial products and subscribe based on the value derived. As the need for creative expression continues to grow exponentially, creativity and productivity are merging. AI can make them more creative and productive in their business context.
The job of the BP&C sales team is to bring this guiding message to our enterprise customers and to show how Adobe can provide value and compete against a new host of broad-based productivity products in the market.
Business Goals
The opportunity described above for Business Professionals and Consumers will be the driving force of the Business Professionals and Consumers sales (BP&C) team. That team will be responsible for Adobe Acrobat and Adobe Express in the enterprise segment. Those products have increasing interconnected enterprise workflows that allow business professionals to understand and synthesize documents and other corporate material to produce highly designed and creative output via Express. This combination of insights and creativity lies at the center of what are customers are seeking and what the BP&C sales team is chartered to represent.
Team Traits
The BP&C team needs to have the following traits:
* New Landscape & Knowledge - well-versed in a new landscape of productivity tools that are being positioned across the enterprise and how Adobe's offerings stack up against a new competitive landscape.
* Demand-led Sales - the ability to identify net new use cases for business professionals, to run a full sales cycles from deck and demo to identification of pain and metrics to POC to close as both out of cycle and part of a renewal.
* Pipeline Generation - personal responsibility over pipeline generation to new functional buyers of our business professional offerings beyond the traditional Acrobat user and into marketing, field sales, and knowledge workers.
* New Products & Demo - the ability to personally sell, position and demo Acrobat, Express plus a host of potential new products and offers including integration of Express into Co-Pilot, ChatGPT and other business professional products and integrations from Adobe. Members of this team are proxies for knowledge workers so therefore this team needs to show how companies can benefit from our offerings personally.
* Technical Knowledge, Curiosity & Understanding - the ability to do simple demonstration of products without technical help to demonstrate the value and ease of use of our products to the business professional.
* Change Agility & Growth Mindset - Comfort operating in ambiguity and evolving GTM. Willingness to test/learn new plays and iterate quickly. Ability to influence peers to adopt the new persona-based approach.
* Cross-Functional Influence & Internal Navigation - Ability to work with PMM on use cases and industry plays. Ability to partner with core sellers for multiproduct deals without channel conflict. Ability to influence product and GTM teams with persona feedback.
* Strong Operational & Pipeline Discipline - CRM excellence (Clari hygiene, usage tracking, qualification). Velocity pipeline motions (prioritization, expansion triggers). Strong collaboration with Marketing, BDR, Renewals, and Product for feedback loops.
Specialist Requirements
* Pipeline Generation - personal responsibility and activity around pipeline generation with weekly expectation of 5/5 outbounding of 5 contacts to 5 accounts per week. Will do personal outbounding in addition to working with and directly BDR to hit a target of 3 new business meetings (representing expansion or new opps) per week.
* Technical Understanding, Curiosity & Ability to Demo - understanding of Acrobat, Express, Express integrations with ChatBots and net new products that might be introduced by Adobe into this audience. A clear understanding of the competitive landscape for "worker" productivity tooling including Co-Pilot, ChatGPT, Canva, Gamma and others. The ability to demo on sales calls both Acrobat/AIA/Spaces, Express and Express integrated into ChatBots including net new use cases like generative presentations and other that represent net new enterprise workflows which span our products.
* LOB Personas - ability to reach out to, message and hold sales conversations with line of business personas including C-level or C-level -1 roles in sales, marketing, IT, finance, HR, legal and more.
* Deal Progression & Business Case - the ability to run a complex enterprise deal cycle from initial meeting through proof of value to business justification and close both as part of a renewal, but equally importantly, through anniversaries and out of cycle.
* Competitive Positioning - the ability to clearly articulate why Adobe's solutions are better than other products in market for PDF clones, but more importantly, through a host of new productivity tools in the market today including CoPilot, ChatGPT, Canva, Claude, Gamma and others. Fluency in real-world use cases: Sales decks, HR onboarding workflows, operations playbooks, marketing content creation, contract workflows.
* Executive Engagement - the ability and willingness to engage with the highlevel levels of our enterprise customers to talk about Adobe's offerings in the business professional space. Clear ability to "hold the room" at a CEC, to speak other customers success with our products and beyond.
* Leading Indicators - personal responsibility and ownership over leading indicators in meeting counts of 3 new business meetings and 10-15 customer meetings per week.
* Commercial Acumen & Deal Strategy - ability to run full deal cycles for professional-grade tools. Expertise in identifying expansion signals (usage, seat growth, departmental adoption).
* Consultative & Solution-Based Discovery - Ability to demo AI-powered workflows that combine multiple Adobe products. Ability to translate AI capabilities into productivity/business outcomes, not technology. Proficient in ROI justification around "cost savings" or "revenue growth". Ability to lead consultative conversations with cross-functional teams. Distilling complex customer needs into 1-2 high-impact value drivers. Framing problem statements and ROI for executives and end-users.
* Product Evangelism & Customer Education - Skilled in running workshops, enablement sessions, demo days. Ability to simplify complex workflows into intuitive stories. Evangelizing Adobe's AI productivity stack in a way that resonates with non-creative, non-technical buyers.
* Slack - ability and willingness to communicate via Slack for deal updates, team communication and communication broadly with product and marketing spanning our BP&C products.
Our compensation reflects the cost of labor across several U.S. geographic markets, and we pay differently based on those defined markets. The U.S. pay range for this position is $226,800 -- $381,350 annually. Pay within this range varies by work location and may also depend on job-related knowledge, skills, and experience. Your recruiter can share more about the specific salary range for the job location during the hiring process.
In California, the pay range for this position is $263,300 - $381,350 In New York, the pay range for this position is $263,300 - $381,350 In Illinois, the pay range for this position is $247,500 - $358,350
At Adobe, for sales roles starting salaries are expressed as total target compensation (TTC = base + commission), and short-term incentives are in the form of sales commission plans. Non-sales roles starting salaries are expressed as base salary and short-term incentives are in the form of the Annual Incentive Plan (AIP).
In addition, certain roles may be eligible for long-term incentives in the form of a new hire equity award.
State-Specific Notices:
California:
Fair Chance Ordinances
Adobe will consider qualified applicants with arrest or conviction records for employment in accordance with state and local laws and "fair chance" ordinances.
Colorado:
Application Window Notice
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The average specialist in Cicero, IL earns between $32,000 and $109,000 annually. This compares to the national average specialist range of $32,000 to $104,000.
Average specialist salary in Cicero, IL
$59,000
What are the biggest employers of Specialists in Cicero, IL?
The biggest employers of Specialists in Cicero, IL are: