Associate Spine Specialist (Boston, MA) page is loaded## Associate Spine Specialist (Boston, MA)locations: Massachusettstime type: Full timeposted on: Posted 25 Days Agojob requisition id: JR104911At Globus Medical, we move with a sense of urgency to deliver innovations that improve the quality of life of patients with musculoskeletal disorders. Our team is inspired by the needs of these patients, and the surgeons and healthcare providers who treat them. We embrace a culture of exceptional response by partnering with researchers and educators to transform clinical insights into tangible solutions. Our solutions improve the techniques and outcomes of surgery so patients can resume their lives as quickly as possible The Associate Spine Specialist will work together with the Spine Territory Manager and will have territory coverage, inventory management, and limited sales responsibilities. The Associate Spine Specialist will represent the company in accordance with the company's quality policy and procedures.**Essential Functions****:*** Gains and consistently increases product knowledge through formal sales training; surgeon speaker programs, attends surgeries/operating room visits, and industry research* Meeting or exceeds all sales goals and objectives assigned* Conducts sales calls to promote, sells, and services Globus Medical products and services to existing and competitive customers based on a strategic plan* Assists the Spine Territory Manager on field calls for assigned geography and address and problems that arise on the account* Performs field ride along with the Area Director and Spine Territory Manager on a regular basis* Develops and increases customer base and continually enhances Globus product market share within assigned territory* Provides feedback regularly on topics such as product development opportunities, new target accounts, sales performance, and market feedback* Maintains conduct that is aligned with company quality policy and procedures, and protects confidentiality with proprietary information* Stays current with all compliance training requirements* Adheres to the letter and spirit of the company Code of Conduct, the AdvaMed Code, MedTech Code, and all other company policies.* Ensures Compliance with applicable governmental laws, rules, and regulations, both in the United States and internationally, by completing introductory and annual training and maintaining knowledge of compliance as it applies to your role* Represents the company in a professional manner and uphold the highest standards of ethical business practices and socially responsible conduct in all interactions with other employees, customers, suppliers, and other third parties*Reasonable accommodations may be made to enable individuals with disabilities to perform these* essential *functions.***Qualifications****:*** 1-2 years' successful spine sales experience preferred, may consider other healthcare related sales and or business to business sales experience* Bachelor's degree in Science or Business* Exemplary ability to listen, communicate and influence* Ability to travel as necessary, which may include nights and/or weekends* Strong understanding of spinal anatomy* Ability to make sales presentations with positive results**Physical Demands****:**The physical demands listed here are representative of those that must be met by and employee to successfully perform the essential functions of this job.* Required to sit; climb or balance; and stoop, kneel, crouch or crawl* Required to regularly lift and/or move up to 10 pounds, and occasionally lift and/or move up to 25 pounds* Required to possess specific visons abilities, including: close vision, distance vision, color vision, peripheral vision, depth perception and capacity to adjust focus.**Our Values:**Our Life Moves Us philosophy is built on four values: Passionate About Innovation, Customer Focused, Teamwork, and Driven.* **Passionate about Innovation**: Improving patient care by delivering advanced technology to our customers is at the core of what we do. We are passionate in our role in improving the lives of patients by continuously developing better solutions.* **Customer Focused**: We listen to our customers' needs and respond with a sense of urgency.* **Teamwork**: Working together, anything is possible. We value every person on our team and treat each other with respect. We are accountable to one another and support each other. Together, we make each other stronger.* **Driven**: We pursue our mission with energy and passion. We are nimble, results-oriented and decisive. We overcome obstacles that arise in our quest to deliver solutions that will improve the lives of our customers and patients. **Equal Employment Opportunity:**Globus Medical is an equal opportunity employer. All applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, age, disability, marital status, pregnancy, national origin or citizenship. We are committed to a diverse workforce. We value all employees' talents and support an environment that is inclusive and respectful. **Other Duties:**Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
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$75k-86k yearly est. 4d ago
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Mail Services Specialist - Government Ops
Commonwealth of Massachusetts 4.7
Specialist job in Boston, MA
A State Government Agency in Massachusetts is looking for a Mail Services Associate to manage mail operations effectively. Candidates should have at least two years of electronic data processing experience and the ability to operate various mail service equipment. This position offers a flexible hybrid work environment with competitive benefits and requires a proactive approach to tasks within the dynamic operational services division.
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$63k-88k yearly est. 4d ago
Head of SaaS Implementations & Services (Public Sector)
Gravity 3.9
Specialist job in Boston, MA
A leading technology company is looking for a Vice President of Professional Services to lead their Implementation and Managed Services teams. This role involves ownership of customer implementation delivery and ensuring data accuracy across the solutions. Candidates should have over 7 years of experience in a SaaS environment, proven track record in managing service revenue, and excellent cross-functional leadership skills. The position is available in multiple locations, including Boston, and offers a dynamic environment focused on improving public services through technology.
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$45k-64k yearly est. 2d ago
Air Operations Group Specialist
Collette 3.2
Specialist job in Pawtucket, RI
Collette is seeking an Air Operations Group Specialist to join our Air Team. This is preferably a hybrid position based out of our Pawtucket, RI headquarters, three days required in office.
Let Us Show You the World
There has never been a better time to be in the travel industry. See the world, connect with others, and experience immersive benefits when you join the Collette team! As the longest-running tour operator in North America, our family-owned business leads the industry in innovation and expertise. Collette's passionate team works hard to fulfill travel dreams and is always looking for talent that will help to shape the company's future. Being part of the Collette team means having a willingness to grow, a desire to learn and ask questions, and a zest for seeing the world. From giving back to local communities to creating incredible experiences for a world of travelers and being part of a value-oriented team that cares for one another - Collette is all about people. So, what are you waiting for? Your journey starts here.
Job Summary:
Reporting to the Group Supervisor, Air Operations, this role is responsible for securing air for all group passengers and maintaining all air reservations for all passengers booked on their specified tour series assigned by the Manager of Air Operations. The primary goal of a Air Operations Group Specialist is to obtain the best possible air schedule for our clients while meeting the set profit margin for each program. The Specialist is expected to provide a timely turnaround of requests, with the objective of improving customer excellence.
Primary Functions:
Coordinate all air transportation for assigned tour series based on contracts and group pricing for all group passengers for assigned territories.
Request air group blocks for groups of 10 or more passengers using existing air contract or negotiating an Ad-Hoc Contract with a carrier with which we do not have contracts.
Some programs require an Air Series Block be requested once departure dates are set for that tour series. The Specialist will work with the Group Block Specialist and the Inventory Department to determine the number of seats and dates to request.
Groups of 10 or less must be booked live in a GDS using air contracts whenever possible.
Responsible for analyzing the air rate obtained and comparing the group pricing to ensure the expected profit margin, driven by the optimal air schedule pricing model. Offer alternatives when the best schedule does not meet this pricing model.
Maintain air schedules for all passengers booked with air on their tour series. This includes and not limited to ensuring all seat requests are confirmed and meet customer expectations/preferences, submit all special requests, and work all schedule changes to be sure connections are legal and still meet requirements of the tour series.
Handle any air emergencies while traveler is on tour whenever air needs to be altered.
Release all air group blocks by deadline set by each carrier. This includes tracking all air blocks for profitability and utilization purposes.
Proof air manifest 50 days prior to departure, to ensure that names, schedules, seat assignments, and special needs have been sent correctly to the airline carrier prior to ticketing for all passengers booked on their tour series.
Research all service issues and determine the best action for recovery resolution and report back to the Manager.
Responsible for covering emergencies on pre-scheduled Saturdays/Holidays throughout the year.
Knowledge and Skills:
Bachelor's degree preferred, but not necessary.
Two years' experience in air operations preferred.
Skill in customer service
Knowledge of air operations, quality control procedures and reporting documentation requirements.
Knowledge of a GDS system (Sabre, Amadeus) preferred, but not required.
Microsoft Office program experience
Ability to work as part of a Team environment.
Ability to communicate effectively, both orally and in writing.
Ability to organize, prioritize, and schedule work assignments.
Ability to foster a cooperative work environment.
Strong interpersonal and communication skills and the ability to work effectively with a wide range of constituencies in a diverse community.
Ability to create, compose and edit written materials.
Ability to plan and organize to optimize productivity.
Ability to analyze and solve problems.
Perform special projects and other related duties as assigned or directed by the VP of Operations, Manager of Air Operations, and Group Supervisor.
Maintain assigned work area in a safe and orderly condition in accordance with company standards. Comply with all company rules and regulations.
Pay range starting at $22.00/hr
$22 hourly 3d ago
Lab Instrument Support Specialist (GMP)
JMD Technologies Inc.
Specialist job in Norwood, MA
Title: QC Equipment Technician
Employment Type: Contract
Status: Accepting Candidates
About the role
Support QC lab operations by keeping equipment running properly and compliant with GMP standards.
Key Responsibilities
• Troubleshoot QC lab equipment issues
• Support deviations, CAPAs, and change controls
• Manage equipment lifecycle activities
• Maintain cGMP-compliant documentation
Qualifications
• 3+ years in a GMP QC laboratory
• Experience with equipment troubleshooting
• Knowledge of GMP/GxP requirements
• Strong documentation skills
Compensation (MA Pay Transparency):
• Estimated hourly range: $32-$35/hr (W-2)
Final rate within this range will be based on skills, experience, and interview results.
$32-35 hourly 5d ago
Fleet Management Support Specialist
Crown Equipment Corporation 4.8
Specialist job in Boston, MA
:
Crown Equipment Corporation is a leading innovator in world-class forklift and material handling equipment and technology. As one of the world's largest lift truck manufacturers, we are committed to providing the customer with the safest, most efficient and ergonomic lift truck possible to lower their total cost of ownership.
Responsibilities
Responsible for driving end-user adoption of Crown InfoLink products.
Helps customer develop and implement best practices and standard operating procedures.
Prepare internal and external customers for a successful implementation by planning, training and managing support service processes.
Develop and support the retail network to provide web-user and operator trainer training.
Deliver, develop, and support the retail network with conducting business reviews and consulting with end users on sustaining use and improvement processes.
Analyze Crown InfoLink data and make recommendations on action steps.
Participate in sales calls and demos to the extent that it relates to the after-sale support.
Quote, sell, and provide Crown InfoLink support services.
Minimum Qualifications
2-4 years related experience
Associate degree (Business)
Must have valid driving privileges
Extensive travel & overnight stays (over 20%)
Preferred Qualifications
Lead and effectively garner customer support to achieve customer objectives.
Good communication skills both verbal and written. Good computer, organizational, interpersonal, and motivational skills. Basic IT wireless knowledge.
Work Authorization:
Crown will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Individuals with temporary visas or who need sponsorship for work authorization now or in the future, are not eligible for hire.
No agency calls please.
Compensation and Benefits:
Crown offers an excellent wage and benefits package for full-time employees including Health/Dental/Vision/Prescription Drug Plan, Flexible Benefits Plan, 401K Retirement Savings Plan, Life and Disability Benefits, Paid Parental Leave, Paid Holidays, Paid Vacation, Tuition Reimbursement, and much more.
EOE Veterans/Disabilities
$46k-59k yearly est. 3d ago
Consumer Insights Specialist -Floor Care Products
Midea America Research Center
Specialist job in Waltham, MA
Midea America Corp. is a U.S. subsidiary within Midea Group, the Fortune 500 giant known for making life easier for millions around the globe. As the world's top maker of home appliances, Midea is proud of its 166,000+ employees and presence in 200+ countries, including here in the U.S.
Headquartered in Parsippany, N.J., with an innovation hub in Louisville, Kentucky, Midea America provides practical innovations that surprise and delight, creating moments to cherish at home.
Midea's lineup of appliances - from refrigerators to air conditioners, laundry solutions, and floor care are high quality, reliable, and affordable. By thoughtfully engineering performance, convenience, and design into every product, Midea delivers on the promise of every appliance.
To support this growth in the US, Midea is expanding its research and innovation capabilities at Midea America Research Center (MARC) in Waltham Massachusetts. With this objective, MARC is seeking a Consumer Insights Specialist to help pioneer the future of floorcare innovation.
You will be responsible for working with domestic and international R&D teams to help bring the cross-functional vision to life. You will be working side by side with our in-house Designers, Engineers, Marketing and sales teams to revolutionize the way people clean their homes.
Supervisory Responsibilities:
None.
Duties/Responsibilities:
Plan, execute, and manage end-to-end consumer research to support floor care product development, innovation, and optimization (e.g., vacuums, carpet cleaners, hard floor care).
Translate business and design questions into clear research objectives, methodologies, and discussion guides.
Lead qualitative research including in-home usage tests, ethnography, focus groups, IDIs, and concept evaluations.
Design and analyze quantitative studies (surveys, conjoint, segmentation, usage & attitude, claims testing).
Partner closely with Product Management, Industrial Design, Engineering, Marketing, and UX to inform product decisions.
Synthesize findings into clear, actionable insights and recommendations tied to product strategy and consumer needs.
Identify consumer pain points, unmet needs, and usage behaviors specific to floor care tasks and environments.
Support appearance, usability, and performance evaluations, including prototype testing.
Manage relationships with external research vendors (agencies, recruiters, fieldwork partners).
Ensure research rigor, data quality, and methodological best practices.
Create compelling presentations and storytelling deliverables for stakeholders at multiple levels.
Contribute to long-term learning agendas and category knowledge for floor care.
Stay current on consumer research methods, tools, and trends relevant to durable goods and home care.
Required Skills/Abilities:
Strong foundation in both qualitative and quantitative research methods.
Proven ability to moderate consumer sessions and adapt questioning in real time.
Expertise in insight synthesis-connecting data to design, product, and business implications.
High level of critical thinking and problem framing.
Comfort working with ambiguous or early-stage concepts and prototypes.
Ability to communicate insights clearly through storytelling, visuals, and executive summaries.
Strong collaboration skills across cross-functional product teams.
Detail-oriented with strong project management and organizational skills.
Ability to manage multiple projects simultaneously with competing timelines.
Proficiency with common research tools (e.g., Qualtrics, User Testing, Excel, PowerPoint).
Understanding of consumer behavior related to home, cleaning, and appliances preferred.
Education and Experience:
Bachelor's degree in Market Research, Psychology, Sociology, Anthropology, Human Factors, Marketing, or a related field required.
Master's degree a plus but not required.
3-7 years of professional experience in consumer insights, market research, UX research, or a related role.
Experience conducting research for physical products, durable goods, or home/appliance categories strongly preferred.
Demonstrated experience owning research projects from brief to insight delivery.
Experience working in cross-functional, product-driven environments.
Agency and/or in-house research experience acceptable.
Physical Requirements:
Examples:
Prolonged periods of sitting at a desk and working on a computer.
Must be able to lift up to 15 pounds
$56k-96k yearly est. 5d ago
Smartsheet Specialist (No C2C/No Sponsorship)
Randstad USA 4.6
Specialist job in Cambridge, MA
Job Title: Smartsheet Specialist
*No C2C/No Sponsorship*
Duration: 3 month Contract (Extension not likely)
Pay: $50-53/hr W2 Only
Description:
This role will support the development of the operational project planning for the product launch. This role requires advanced expertise in Smartsheet to design, implement, and maintain dynamic project plans, dashboards, and cross-functional tracking tools that enable launch readiness, visibility, and organizational alignment.
Here's What You'll Do
Develop comprehensive Smartsheet-based launch project plans, timelines, and dependency maps to ensure visibility and accountability.
Build Smartsheet dashboards, reports, and automated workflows to track key launch metrics (KPIs, readiness scores, risk indicators).
Design and implement dashboards to visualize progress, resource allocation, and issue escalation in real time.
Coordinate with US and global teams to harmonize launch readiness activities.
Here's What You'll Need (Basic Qualifications):
Bachelor's degree in Business, Life Sciences, Engineering, Information Systems, or a related field
3+ years of experience managing project plans and operational workflows in a fast-paced, cross-functional environment
Demonstrated advanced expertise with Smartsheet, including dashboards, automated workflows, reports, and data linking
Strong organizational and problem-solving skills with high attention to detail
Excellent communication skills and ability to collaborate across diverse functions
Experience supporting pharmaceutical or biotech commercial, product launch, or operations teams preferred
$37k-50k yearly est. 5d ago
Helping Hand for Elderly - Help & support in ADLs
Guardian Angel Senior Services 3.7
Specialist job in Framingham, MA
Are you looking to make a difference in someone's life, no prior experience required - we provide FREE training! GUARDIAN ANGEL SENIOR SERVICES is looking for a compassionate individual to join our team to assist our seniors/elderly population with daily activities & companionship. Full paid training will be provided for the individuals who are not certified or has no experience
📅 How to Apply: Submit your resume now
📞 Call us: ************
📍 Visit us: 33 Boston Post Road W, Suite 310, Marlborough, MA-01752.
🌐 Apply online: *******************************************************************
JOB RESPONSIBILITIES:
Light Housekeeping which includes Vacuuming, emptying trash, changing bed linens. Laundry
Reminding & assisting the clients with pre-dosed medications.
Prepare meals by taking care of all precautions & dietary restriction
Grocery shopping and running errands as per requirements. (Not applicable for non-Drivers)
Transportation when need or assigned. Accompany clients to appointments or any socially engaged activities as a part of companionship duties. (Not applicable for non-Drivers)
Helping with personal hygiene care like dressing/undressing; showering, feeding etc. (will be trained if non-certified)
👤 Requirements:
High school diploma preferred.
Benefits: 🆓 Free caregiver training & certification
💼 What We Offer:
Flexible schedule
Sign-On Bonuses
Mileage Pay for Drivers
401K
Referral Bonus
Health Benefits
GUARDIAN ANGEL SENIOR SERVICES
was created with a vison & mission so that they could make a difference in the lives of seniors maintaining their dignity by hiring individuals who have the heart of a caregiver, a passion for this field, and a commitment to the clients
Guardian Angel Senior Services is an Equal Opportunity Employer. We do not discriminate against race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability, or genetic information.
$41k-64k yearly est. Auto-Apply 41d ago
Client Specialist, Garden City
Knitwell Group
Specialist job in Cranston, RI
About us
Talbots is a leading omni-channel specialty retailer of women's clothing, shoes and accessories. Established in 1947, we are known for modern classic style that's both timeless and timely, fine quality craftsmanship and gracious service. At Talbots relationships are the key to our business, we hire individuals who bring new ideas to the table, understand smart risk taking and can enhance an already thriving culture. With a commitment to offer modern classic style for every body type, through a full range of sizes, inclusive to every woman in your life.
What We Offer:
Growth! Here at Talbots our goal is to give you the tools to grow beyond this position and into the next.
Incentive Opportunities
Benefits: Comprehensive benefits packages accessible to both full time and eligible part time employees. To learn more, visit our We Care page.
Generous Discount: 50%, 60% & 70% Merchandise Discount off Talbots and Haven Well Within.
Other Perks: Referral Incentive Program, discounts on travel, shopping, concerts and more.
What we Value “WE CARE”:
We Win as a team and are dedicated to ensuring and applauding each other's success.
We Encourage creativity, innovation and smart risk-taking.
We are Committed to building relationships with our customers and associates by knowing, serving, and delighting them.
We Act with integrity, transparency, candor, and respect.
We Respect, honor and value diversity and are invested in cultivating a dynamic and inclusive culture.
We Embrace community by bringing positive change to those we live and work in.
Who You Are:
Driven to create, build and cultivate relationships with customers and the community with a focus on prospecting and establishing a strong clientele from existing and new customers.
Possesses a strong ambition and passion for achieving goals, both as an individual and as a member of the store team and thrives working in a team environment.
Able to work cooperatively in a diverse work environment
Passionate about selling and seeks organized and thoughtful ways to drive new traffic into the store.
Possess excellent written and verbal communication skills and a high level of integrity.
Demonstrates strong planning and organizational skills to proactively contact clientele with the intent to sell in a way that is relevant, timely and meaningful for her.
Professional, assertive, and friendly with the ability to make decisions independently.
Possess the technological aptitude to navigate POS/computer/iPad/handheld systems.
Have open availability of 20 - 29 hours per week
Able to work a flexible schedule based on the needs of the business including evenings, weekends, and holidays.
Comfortable climbing ladders, moving around regularly, and standing for extended periods of time.
Able to bend, reach, stretch for product as well as lift, carry, and move at least 40 lbs.
What You'll Do:
Create and foster a culture of hospitality through exceptional customer experiences and build enduring relationships both internally and externally.
Support all service enhancers to build strong relationships including active use of Concierge.
Achieve sales and service metrics in key measurable areas including: Clientelling/Outreach, Appointment Setting, Talbots Classic Awards etc.
Plan and prioritize tasks and responsibilities to meet the needs of the customer and business.
Seek to understand customer needs & wants with curiosity and confidence through intentional conversation.
Share current products and fashion trends with customers to appropriately wardrobe, inspire and build trust.
Actively participate in community/store activities and events that promote the Talbots Brand.
Professionally represent the brand image.
Note: This position description is intended to describe the general nature of work being performed by associates assigned to this job. It is not intended to be inclusive of all duties and responsibilities and is subject to change.
Location:
Store 00262 Cranston, RI-Cranston,RI 02920Position Type:Regular/Part time
Equal Employment Opportunity
The Company is an equal opportunity employer and welcomes applications from diverse candidates. Hiring decisions are based upon a candidate's qualifications as they relate to the requirements of the position under consideration and are made without regard to sex (including pregnancy), race, color, national origin, religion, age, disability, genetic information, military status, sexual orientation, gender identity, or any other category protected by applicable law. The Company is committed to providing reasonable accommodations for job applicants with disabilities. If you require an accommodation to perform the essential duties of the position you are seeking or to participate in the application process, please contact my ***************************. The Company will make reasonable accommodations for otherwise qualified applicants or employees, unless such accommodations would impose an undue hardship on the operations of the Company's business. The Company will not revoke or alter a job offer based on an applicant's request for reasonable accommodation.
$40k-68k yearly est. Auto-Apply 16d ago
Security Program Specialist II
Whoop 4.0
Specialist job in Boston, MA
At WHOOP, we're on a mission to unlock human performance and healthspan. WHOOP empowers members to perform at a higher level through a deeper understanding of their bodies and daily lives. Protecting our members' privacy and ensuring the security of their data is core to this mission.
The Product Security group focuses on safeguarding the member experience by addressing vulnerabilities, supporting privacy requests, and ensuring compliance with industry standards. We bridge the gap between our engineering, product, and compliance teams to ensure members can trust WHOOP with their most personal data.
As a Security Program Specialist II, you will help triage and coordinate incoming security and privacy requests, perform first-line technical analysis, and ensure timely resolution of issues. This role is a great opportunity for someone who enjoys both the operational side of security and digging into technical details, with future growth paths into either security engineering or information security program management.
* This role is based in the WHOOP office located in Boston, MA. The successful candidate must be prepared to relocate if necessary to work out of the Boston, MA office.*
RESPONSIBILITIES:
* Triage and evaluate bug bounty submissions, escalating valid vulnerabilities to engineering for remediation and coordinating response.
* Perform level 1 troubleshooting for member-reported privacy or security concerns, ensuring issues are routed appropriately.
* Coordinate responses to auditor and regulator requests, including gathering SOC and compliance evidence.
* Partner with Product Security Engineers to organize and document threat modeling sessions, leaning on technical experts for deep technical details.
* Track and communicate the status of security issues, ensuring timely follow-up and resolution.
* Support process improvements to make WHOOP's security and privacy operations more efficient.
* Develop, maintain, and track KPIs that measure the effectiveness of product security programs and provide visibility into team performance and risk reduction.
* Work closely with software teams across the department to adopt and rollout new tooling and security process changes.
QUALIFICATIONS:
* 2-4 years of professional experience in a security, privacy, compliance, or technical support role.
* Familiarity with security and privacy concepts such as vulnerability reporting, data protection, and regulatory compliance (SOC 2, GDPR, etc.).
* Strong organizational skills with the ability to coordinate across multiple teams and stakeholders.
* Technical aptitude to perform basic analysis of security reports (e.g., reviewing proof-of-concept exploits, testing reproduction steps).
* Excellent written and verbal communication skills, with the ability to explain technical issues to non-technical stakeholders.
* Interest in growing your career in either engineering (security/product) or information security (governance, risk, and compliance).
BONUS QUALIFICATIONS:
* Experience with bug bounty platforms or security incident management.
* Ability to interpret existing code to validate bug bounty submissions, reproduce issues, and improve triage efficiency.
* Exposure to cloud environments (AWS preferred).
ABOUT YOU:
* You're passionate about security and privacy, with a curiosity to dig into technical details while keeping the bigger picture in mind.
* You're highly organized and thrive at coordinating across multiple teams to keep security and privacy programs running smoothly.
* You communicate clearly with both technical and non-technical stakeholders, making complex issues understandable.
* You take ownership of your work, ensuring issues are followed through to resolution and always keeping member trust front and center.
* You see security not just as risk reduction, but as a way to enable innovation and protect the member experience.
Interested in the role, but don't meet every qualification? We encourage you to still apply! At WHOOP, we believe there is much more to a candidate than what is written on paper, and we value character as much as experience. As we continue to build a diverse and inclusive environment, we encourage anyone who is interested in this role to apply.
WHOOP is an Equal Opportunity Employer and participates in E-verify to determine employment eligibility. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
The WHOOP compensation philosophy is designed to attract, motivate, and retain exceptional talent by offering competitive base salaries, meaningful equity, and consistent pay practices that reflect our mission and core values.
At WHOOP, we view total compensation as the combination of base salary, equity, and benefits, with equity serving as a key differentiator that aligns our employees with the long-term success of the company and allows every member of our corporate team to own part of WHOOP and share in the company's long-term growth and success.
The U.S. base salary range for this full-time position is $85,000 - $135,000. Salary ranges are determined by role, level, and location. Within each range, individual pay is based on factors such as job-related skills, experience, performance, and relevant education or training.
In addition to the base salary, the successful candidate will also receive benefits and a generous equity package.
These ranges may be modified in the future to reflect evolving market conditions and organizational needs. While most offers will typically fall toward the starting point of the range, total compensation will depend on the candidate's specific qualifications, expertise, and alignment with the role's requirements.
$85k-135k yearly 60d+ ago
Client Success Renewals Specialist
Norstella
Specialist job in Providence, RI
Norstella is a premier and critical global life sciences data and AI solutions provider dedicated to improving patient access to life-saving therapies. Norstella supports pharmaceutical and biotech companies across the full drug development lifecycle - from pipeline to patient. Our mission is simple: to help our clients bring therapies to market faster and more efficiently, ultimately impacting patient lives.
Norstella unites market-leading brands - Citeline, Evaluate, MMIT, Panalgo, Skipta and The Dedham Group and delivers must-have answers and insights, leveraging AI, for critical strategic, clinical, and commercial decision-making. We help our clients:
+ Accelerate the drug development cycle
+ Assess competition and bring the right drugs to market
+ Make data driven commercial and financial decisions
+ Match and recruit patients for clinical trials
+ Identify and address barriers to therapies
Norstella serves most pharmaceutical and biotech companies around the world, along with regulators like the FDA, and payers. By providing critical proprietary data supporting AI-driven workflows, Norstella helps clients make decisions faster and with greater confidence. Norstella's investments in AI are transforming how data is consumed and decisions are made, disrupting inefficient legacy workflows and helping the industry become more efficient, innovative, and responsive to patient needs.
**The Role:**
The Client Success Renewals Specialist works in collaboration with the Client Success Operations Manager and Client Success team members in the overall responsibility for MMIT client contract onboarding, adoption, and renewals with the aim of client retention. The CSR will support the Client Success team in key client success initiatives and tactics essential for clients to realize deep value from an ongoing MMIT partnership. The CSR will leverage their product and contractual knowledge, attention to detail, and highly responsive mindset to deliver on key initiatives aimed at supporting MMIT's clients.
**Responsibilities:**
Renewals Management
- Manage Digital Segment client contract renewals occurring on a yearly or multi year basis
- Responsible to contract terms review/changes, documentation in Salesforce, partnering with client team, and client communication surrounding the renewal through signature
- Partner with and assist Client Success Managers with segment specific contract renewals throughout the renewal cycle
- Document and report to leadership renewal progress throughout the renewal cycle
Client Support and Data Management
- Lead Digital Segment clients through onboarding and adoption of licensed solutions
- Support client with the submission, monitoring, and ensuring resolution of Customer Support and Data Verification tickets
- Escalate urgent client issues using MMIT Client Escalation Pathway
- Collaborate with internal partners to address client questions required for completion of requests
- Prepare standard data extracts from MMIT applications as needed
- Collaborate with Sales Operations to maintain CS dashboards and reports
- Effective collaboration with internal and external stakeholders
Account Planning & Strategy Support
- Generate and summarize client data to support internal account health and planning discussions
- Create client facing engagement reports (utilization metrics, engagement summary, etc.)
- Prepare engagement summary metrics for client meeting and Executive Business Reviews
General Client Success Support
- Collaborate with CSM to prepare content for client deliverables and presentations aligning with the client business portfolio and goal alignment (kick-off meetings, partnership reviews, training presentations, etc.)
- Fill in for CSM on client support inquiries or projects as needed (CSM back-up for out of office, travel, conflict, etc.)
- Review client facing deliverables and configuration settings to ensure alignment with client needs
- Regularly review and maintain client user lists and access to MMIT solutions
- Coordinate maintenance of client application settings and prepare communication to update client (i.e. add or remove drugs from client market baskets)
- Partner with CSM through weekly touchpoints reviewing key account metrics and deliverables
- Provide insight to operational efficiency and process improvements aligned with enhancements to overall process and the customer experience
**Qualifications:**
- 1-3+ years experience in life sciences
- 2-4 years experience in customer support or client management
- Previous experience reviewing legal documents/contracts
- Ability to work independently and drive projects from start to finish in a fast paced environment
- Highly collaborative, team oriented, and comfortable leading cross-functional projects
- Excellent writing and communication skills for both internal and external audiences
- Passion for continual learning and highly motivated
- Strong empathy for customers AND passion for retention and growth
- Analytical and process-oriented mindset
- Highly detailed oriented
- Demonstrated desire for continuous learning and improvement
**Our Guiding Principles for success at Norstella:**
01: Bold, Passionate, and Mission-First
02: Integrity, Truth, and Reality
03: Kindness, Empathy, and Grace
04: Resilience, Mettle, and Perseverance
05: Humility, Gratitude, and Learning
**Benefits:**
- Medical and Prescription Drug Benefits
- Health Savings Accounts (HSA) or Flexible Spending Accounts (FSA)
- Dental & Vision Benefits
- Basic Life and AD&D Benefits
- 401k Retirement Plan with Company Match
- Company Paid Short & Long-Term Disability
- Paid Parental Leave
- Paid Time Off & Company Holidays
_The expected base salary for this position ranges from $70,000 to $90,000. It is not typical for offers to be made at or near the top of the range. Salary offers are based on a wide range of factors including relevant skills, training, experience, education, and, where applicable, licensure or certifications obtained. Market and organizational factors are also considered._
_Norstella is an equal opportunity employer. All job applicants will receive equal treatment regardless of race, creed, color, religion, alienage or national origin, ancestry, citizenship status, age, physical or mental disability or handicap, medical condition, sex (including pregnancy and pregnancy-related conditions), marital or domestic partner status, military or veteran status, gender, gender identity or expression, sexual orientation, genetic information, reproductive health decision making, or any other protected characteristic as established by federal, state, or local law._
_Sometimes the best opportunities are hidden by self-doubt. We disqualify ourselves before we have the opportunity to be considered. Regardless of where you came from, how you identify, or the path that led you here- you are welcome. If you read this job description and feel passion and excitement, we're just as excited about you._
_All legitimate roles with Norstella will be posted on Norstella's job board which is located at norstella.com/careers. If a role is not posted on this job board, a candidate should assume the role is not a legitimate role with Norstella. Norstella is not responsible for an application that may be submitted by or through a third-party and candidates should proceed with extreme caution if a third-party approaches them about an open role with Norstella. Norstella will never ask for anything of value or any type of payment during or as part of any recruitment, interview, or pre-hire onboarding process. If you are aware of or have reason to believe a job posting purportedly for a role with Norstella is fraudulent or otherwise not authorized by Norstella, please contact the Company using the following email address:_ _[email protected]_ _._
Norstella is an equal opportunity employer. All job applicants will receive equal treatment regardless of race, creed, color, religion, alienage or national origin, ancestry, citizenship status, age, physical or mental disability or handicap, medical condition, sex (including pregnancy and pregnancy-related conditions), marital or domestic partner status, military or veteran status, gender, gender identity or expression, sexual orientation, genetic information, reproductive health decision making, or any other protected characteristic as established by federal, state, or local law.
$70k-90k yearly 28d ago
Associate Global Labeling Specialist
Millenniumsoft 3.8
Specialist job in Warwick, RI
Associate Global Labeling Specialist
Duration: 12+ Months Contract
Total Hours/week: 40.00
Client: Medical Device Company
Job Category: Research & Development
Level Of Experience: Entry Level
Employment Type: Contract on W2 (Need US Citizens Or GC Holders Only)
Description:
The Associate Global Labeling Specialist works within Research and Development and will be required to interface with Packaging Engineering, Product Engineering, Product Managers/Marketing, domestic and international Regulatory Affairs, Quality, Purchasing and Manufacturing and will be responsible for labeling management for BDI Surgery. Labeling management includes the design and development, approval, and implementation at all manufacturing sites of all product labeling on new and sustaining projects. The labeling function works closely with Regulatory Affairs to ensure compliance with domestic and international regulations. This role is also responsible for working with multiple suppliers for translation services, packaging suppliers for printed labeling components, and contract manufacturers.
Essential Duties, Position Responsibilities
• Develops and modifies labeling for product labels, cartons graphics, implant cards, patient leaflets, inserts and other related material ensuring that they meet all medical, legal, and regulatory requirements for medical devices and drugs following the established design format, labeling style guidelines and branding standards.
• Supports a cross-functional team collecting labeling content and translating it into a functional label layout utilizing labeling software and/or illustrating software.
• Works on commercialized and new product development products for all associated labeling requirements under direct supervision.
• Develops and manages labeling changes within the approved document management system.
• Designs product labeling considering such factors as product identification, worldwide requirements, sales appeal, aesthetic quality, printing, and production techniques.
• Manages multiple concurrent deadlines and prioritizes work independently.
• Supports all company initiatives as identified by management and in support of the Quality Management System (QMS), Environmental Management System (EMS), and other regulatory requirements.
• Complies with the U.S. Food and Drug Administration (FDA) regulations, other regulatory requirements, Company Policies, Standard Operating Procedures (SOP), working instructions, and task assignments.
• Aids in the design and development of packaging prototypes and supports R&D builds with labeling.
• Participates in Voice of Customer (VOC) activities through collaboration with Key Opinion Leaders (KOL's).
• Develops, maintains, and manages all packaging graphics and labeling utilizing electronic desktop publishing equipment.
• Performs other related duties and responsibilities, on occasion, as assigned.
Education and Experience
• Bachelor's degree in Art/Graphic Design or related discipline.
• 0-2+ years' required experience with developing artwork and graphics for FDA regulated medical device or drug products and creation and management of design changes in an electronic environment.
• Experience utilizing computer-aided design equipment and/or graphic tools such as, CAD, Adobe Illustrator/Photoshop/InDesign, and other related software.
• Experience with a label design software (i.e. EasyLabel, NiceLabel, or BarTender) is preferred
• Ability to communicate effectively with internal and external customers and team members effectively and timely.
• Customer-service orientated with demonstrated ability to build cross-functional relationships with internal and external personnel.
• Excellent organization, problem solving, and communication skills and the ability to work effectively with cross functional teams.
• Technical writing, copy editing, and verbal communication skills.
• Flexibility to accommodate and manage changing priorities, deadlines, and project needs.
• Ability to work within a team and as an individual contributor in a fast-paced, changing environment.
• Advanced knowledge of the manufacturing processes and ability to work with manufacturing plants to drive labeling changes into production.
• Strong project management skills
$107k-140k yearly est. 60d+ ago
Associate Specialist - Sales
Wesco Distribution 4.6
Specialist job in Canton, MA
As an Associate Specialist - Sales, you will be responsible for coordinating activities and resources to support the Sales organization and business objectives. You will work with assigned Outside Sales Representatives, Inside Sales and support functions, suppliers, centers of excellence (COE) and Marketing to ensure the workload balance of the outside sales team.
Responsibilities:
Supports the sales process by working with various internal departments to coordinate selling opportunities for assigned Outside Sales Representatives.
Schedules sales calls and deploys Field Technical Specialists (i.e. lighting, gear, automation, MRO specialists).
Follows-up with sales representatives and technical specialists after customer visits, updating the Customer Relationship Management (CRM) database and providing follow-up communication to internal and external customers.
Provides sales team with data reports as needed.
Provides pricing support to management and outside sales.
Interacts with Inside Sales, suppliers, centers of excellence, and customers to ensure timely and accurate execution of projects.
Participates in regularly scheduled meetings to measure progress of set objectives.
Provides general administrative support to outside sales team.
Qualifications:
High School Degree or Equivalent required; Bachelor's degree - Marketing, Business or relevant field preferred
0-2 years of inside or outside sales, project, business development or operations support experience
Strong written and verbal communication and presentation skills
Ability to multi-task
Research skills
Self-motivated and customer service oriented with ability to perform in a fast-paced, team environment
Computers skills, including Microsoft Office
Understanding of vertical market conditions
Knowledge/understanding of inventory concepts and sales processes
Ability to drive results-oriented activity
Experience with CRM systems
#LI- SC1
$79k-100k yearly est. Auto-Apply 4d ago
PRN Scheduling Specialist
Radiology Partners 4.3
Specialist job in Dedham, MA
RAYUS now offers DailyPay! Work today, get paid today!
RAYUS Radiology is looking for a Scheduling Specialist to join our team. We are challenging the status quo by shining light on radiology and making it a critical first step in diagnosis and proper treatment. Come join us and shine brighter together! As a Scheduling Specialist, you will be responsible for providing services to patients and referring professionals by answering phones, managing faxes and scheduling appointments.
This is a temporary/PRN position working day shifts.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
(85%) Scheduling Activities
Answers phones and handles calls in a professional and timely manner
Maintains positive interactions at all times with patients, referring offices and team members
Schedules patient examinations according to existing company policy
Ensures all appropriate personal, financial and insurance information is obtained and recorded accurately
Ensures all patient data is entered into information systems completely and accurately
Ensures patients are advised of financial responsibilities, appropriate clothing, preparation kits, transportation and/or eating prior to appointment
Communicates to technologists any scheduling changes in order to ensure highest level of patient satisfaction
Maintains an up-to-date and accurate database on all current and potential referring physicians
Handles overflow calls for other centers within market to ensure uninterrupted exam scheduling for referring offices
Provides back up coverage for front office team members as requested by supervisor (i.e., rest breaks, meal breaks, vacations and sick leave)
Fields 1-800 number calls and routes to appropriate department or associate (St. Louis Park only
(10%) Insurance Activities
Pre-certifies all exams with patient's insurance company as required
Verifies insurance for same day add-ons
Uses knowledge of insurance carriers (example Medicare) and procedures that require waivers to obtain authorization if needed prior to appointment
(5%) Other Tasks and Projects as Assigned
$27k-31k yearly est. 1h ago
MLS Reference Lab Client Specialist
Mass General Brigham
Specialist job in Boston, MA
Site: The Brigham and Women's Hospital, Inc.
Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.
Job Summary
Summary
Responsible for managing client relationships and coordinating services within a reference laboratory, ensuring accurate and timely communication of test results and information. Works closely with healthcare providers, clients, and laboratory staff to address inquiries, resolve issues, and ensure a high level of client satisfaction, while maintaining adherence to hospital and laboratory standards.
Does this position require Patient Care? No
Essential Functions
-Serves as the primary liaison between the reference laboratory and clients, handling inquiries and troubleshooting issues.
-Coordinates the receipt, processing, and reporting of test results, ensuring timely and accurate communication.
-Collaborates with laboratory staff and healthcare providers to clarify test orders and ensure proper specimen collection and handling.
-Educates clients on laboratory procedures, test requirements, and result interpretation.
-Maintains detailed records of client interactions and follows up on outstanding issues to ensure resolution.
-Monitors client satisfaction and implements improvements to enhance service delivery.
-Assists in the development and implementation of client service protocols and industry-leading practices.
-Ensures compliance with hospital, state, and federal regulations related to laboratory services.
-Participates in quality assurance initiatives and performance improvement projects. <
Qualifications
Education Bachelor's Degree Medical Laboratory Science required or Bachelor's Degree Clinical Laboratory Sciences required or Bachelor's Degree Related Field of Study required Can this role accept experience in lieu of a degree? No Licenses and Credentials Experience Experience in a clinical laboratory or client services role 2-3 years required and Experience with laboratory information systems (LIS) and client service software 2-3 years preferred Knowledge, Skills and Abilities - In-depth knowledge of reference laboratory procedures and terminology. - Excellent communication and client service skills. - Strong problem-solving and troubleshooting abilities. - Ability to manage multiple tasks efficiently under pressure. - Attention to detail and accuracy in documentation. - Proficient in using laboratory information systems (LIS) and other related software.
Additional Job Details (if applicable)
Physical Requirements
Standing Frequently (34-66%)
Walking Frequently (34-66%)
Sitting Occasionally (3-33%)
Lifting Frequently (34-66%)
Carrying Frequently (34-66%)
Pushing Occasionally (3-33%)
Pulling Occasionally (3-33%)
Climbing Rarely (Less than 2%)
Balancing Frequently (34-66%)
Stooping Occasionally (3-33%)
Kneeling Occasionally (3-33%)
Crouching Occasionally (3-33%)
Crawling Rarely (Less than 2%)
Reaching Frequently (34-66%)
Gross Manipulation (Handling) Frequently (34-66%)
Fine Manipulation (Fingering) Frequently (34-66%)
Feeling Constantly (67-100%)
Foot Use Rarely (Less than 2%)
Vision - Far Constantly (67-100%)
Vision - Near Constantly (67-100%)
Talking Constantly (67-100%)
Hearing Constantly (67-100%)
Remote Type
Onsite
Work Location
75 Francis Street
Scheduled Weekly Hours
40
Employee Type
Regular
Work Shift
Day (United States of America)
Pay Range
$33.46 - $48.66/Hourly
Grade
7
At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth. We invite you to apply, and our Talent Acquisition team will provide an overview of your potential compensation and benefits package.
EEO Statement:
The Brigham and Women's Hospital, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran's Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at **************.
Mass General Brigham Competency Framework
At Mass General Brigham, our competency framework defines what effective leadership “looks like” by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.
$33.5-48.7 hourly Auto-Apply 42d ago
Client Specialist
Barry's 3.7
Specialist job in Boston, MA
About the Role
Client Specialists are the first line of contact at all Barry's studios. As such, they are well-versed in all aspects of our business complying with company policies, procedures and directives. Client Specialists are key to developing lasting client relationships through providing superior hospitality and assisting clients with class selections, bookings, and questions; maintaining a clean studio; FuelBar orders; and merchandise purchases. Our Client Specialists are excellent communicators and positive brand ambassadors, helping convey memorable experiences for our clients. Their passion for Barry's is conveyed in every client interaction. We are looking for passionate, hard-working, reliable, team-oriented, and forward-thinking problem-solvers with outgoing interpersonal skills, a love for health, an excitement for our brand, and the desire to be a part of building a stronger Barry's community. This position encompasses the following responsibilities, each of which is carried out in equal measure: Front Desk, Facilities & Fuel Bar.
What You'll Do
Front Desk Responsibilities:
Client Experience: Understanding of hospitality principles & processes and ability to execute as part of the Barry's Client Experience
Support the client experience with hospitality and studio amenities to build personalized experiences with the goal of positively impacting both sales and service
Be an effective brand ambassador, ensuring clients are warmly welcomed, assisted accordingly, and have a memorable experience commensurate with the Barry's brand
Establishing and maintaining Interpersonal Relationships: The candidate must develop constructive and cooperative working relationships with clients/staff, and maintain them over time
Assist clients, building individual connections, and providing direction with any questions or concerns
Communicating with Supervisors, peers: the candidate must provide information to supervisors and co-workers, by telephone, in written form, e-mail, text, or in person in a timely and efficient manner
Deliver first class client experience at all times
Ensure a clean and welcoming atmosphere at all times by assisting in studio cleaning, restocking, and upkeep as needed
Guide clients with regards to the latest studio promotions, membership discounts and/or special events
Maintain product knowledge for all studio retail operations
Participate in all relevant training and development programs and meetings as directed by Operations leaders
Have flexibility with schedule, having the ability to work weekends, holidays, morning or night shifts and adhere to work schedule, and meeting minimum availability requirements
Fuel Bar Responsibilities:
Deliver quality protein smoothies and customer service in the Fuel Bar
Handle pre-orders and orders on the spot, custom to each client's needs
Assist clients with questions and product selection
Complete client's orders in a timely manner utilizing a POS transaction
Maintain fuel bar department areas clean and sanitized
Follow departmental procedures for safety, proper food handling, and sanitation according to local, state, and federal health code regulations
Properly rotate merchandise in refrigerated coolers and department tables, paying special attention to spoiling goods according to company policy
Prepare various fuel bar goods following company recipes
Facility Maintenance:
Prepare studio spaces before, after, and in-between classes by cleaning exercise equipment, sweeping, mopping and/or vacuuming floors, and wiping mirrors
Support in cleaning and maintaining of locker rooms to brand standard as directed
Regular deep cleaning, organization, and service of common areas, including the lobby space, FuelBar, Red Room/Lift/Ride spaces, retail shelves, locker rooms, hallways, and storage areas
Conduct small studio repairs when appropriate
Laundry services, including collecting, washing, and folding towels
Adhere to daily and weekly cleaning and maintenance checklists
Customer Service:
Ensure all existing and new clients are provided with the highest level of hospitality
Maintain client database and utilize information to increase client contact
Attend social functions within the community to generate new business, invite current and prospective clients to in-studio events, and reach out through curated clienteling tools
Qualifications
Strong hospitality skills and alignment with Barry's Mission, Vision and Values.
Ability to work either a full-time or part-time schedule
Full-time employees: Must be available for a minimum of 30 hours per week with minimal restrictions. Must be available mornings, afternoons, evenings, inclusive of one weekend day (Saturday/Sunday) during studio operating hours, aligned with business needs.
Part-time employees: Must be available for a minimum of 24 hours per week and minimum of 3-4 hours per available shift depending on state regulations. Must be available mornings, afternoons, evenings, inclusive of one weekend day (Saturday/Sunday) during studio operating hours, aligned with business needs.
Friendly, outgoing personality and enjoy social interaction
Exhibits enthusiasm for the studio and for the job
Must be a patient, courteous listener, able to show empathy
Responding to clients request with a can-do attitude
Cooperative manner with a focus on team culture.
Ability to prioritize and work within a fast-paced environment
Exceptional cleaning skills and a clear understanding of what constitutes a sanitary environment
Have an eye for detail and care for the studio's appearance and cleanliness
Work as a cohesive team with all Barry's staff members to ensure efficiency and effectiveness
Maintain a professional appearance and behavior
Demonstrate excellent communication skills
Candidates must be at least 18 years or older to apply
$55k-92k yearly est. 60d+ ago
Call Center Specialist II Crisis Services 40hrs
Umass Memorial Health 4.5
Specialist job in Worcester, MA
Are you a current UMass Memorial Health caregiver? Apply now through Workday.
Exemption Status:
Non-Exempt
Hiring Range:
$21.82 - $33.15
Please note that the final offer may vary within this range based on a candidate's experience, skills, qualifications, and internal equity considerations.
Schedule Details:
Monday, Sunday, Thursday, Tuesday, Wednesday
Scheduled Hours:
3:00p-11:30p
Shift:
2 - Evening Shift, 8 Hours (United States of America)
Hours:
40
Cost Center:
71000 - 0101 Access Division Call Center
Union:
SEIU Local 509 Community Health Link
This position may have a signing bonus available a member of the Recruitment Team will confirm eligibility during the interview process.
Everyone Is a Caregiver
At UMass Memorial Health, everyone is a caregiver - regardless of their title or responsibilities. Exceptional patient care, academic excellence and leading-edge research make UMass Memorial the premier health system of Central Massachusetts, and a place where we can help you build the career you deserve. We are more than 20,000 employees, working together as one health system in a relentless pursuit of healing for our patients, community and each other. And everyone, in their own unique way, plays an important part, every day.
The Call Center represents CHL to those seeking services. The Call Center Specialist II receives, processes, and schedules referrals for crisis services. This role requires an understanding of CHL's mission, vision, and core values. The Call Center Specialist II is the first point of contact for CHL clients and interacts with them to ensure they are connected to all needed services.
I. Major Responsibilities:
1. Receives and responds to telephone calls and referrals regarding urgent and emergent behavioral health services.
2. Registers, screens, and completes insurance checks for individuals seeking services at CHL.
3. Performs telephonic interventions which include, but are not limited to, crisis support and de-escalation of individuals in Crisis.
4. For urgent and emergent services, assists Clinicians with arranging dispositions of cases inpatient bed Searches, making referrals, arranging transportation (cab or ambulance) etc.)
5. Assigns and schedules initial assessments for urgent and emergent services.
6. Obtains insurance authorizations, processes referrals and obtains information and enters into Electronic Health Record (EHR).
7. Communicates to supervisor information gathered for referrals from identified high priority referral sources, including (but not limited to) the Department of Mental Health and hospital inpatient programs.
8. Demonstrates knowledge of services and resources available at CHL and in the community
Standard Staffing Level Responsibilities:
1. Complies with established departmental policies, procedures, and objectives.
2. Attends variety of meetings, conferences, seminars as required or directed.
3. Demonstrates use of Quality Improvement in daily operations.
4. Complies with all health and safety regulations and requirements.
5. Respects diverse views and approaches, demonstrates Standards of Respect, and contributes to creating and maintaining an environment of professionalism, tolerance, civility and acceptance toward all employees, patients, and visitors.
6. Maintains, regular, reliable, and predictable attendance.
7. Performs other similar and related duties as required or directed.
All responsibilities are essential job functions.
II. Position Qualifications:
License/Certification/Education:
Required:
1. Bachelor's degree is required.
2. Must be able to pass a CORI background check.
3. Driving is not a requirement.
Experience/Skills:
Required:
1. A minimum two (2) years' experience working in a clinical environment is required.
2. Ability to learn to CHL's service lines to appropriately triage clients with various levels of complexity to the right services.
3. Ability to document CHL services in accordance with insurance reimbursement requirements.
4. Effective oral and written communication skills
5. Basic computer skills in Microsoft Suite
6. Ability to learn to navigate in the Electronic Health Records (EHR) system.
7. Ability to multitask. Must possess time management skills with a strong sense of prioritization and follow through.
8. Requires personal and professional accountability, self-management, discretion, initiative, professional integrity and cultural competency.
9. Ability to use office equipment, including copy machines, computers, printers, telephones.
Preferred:
1. Prior experience in a behavioral health and/or call center environment is preferred.
Unless certification, licensure or registration is required, an equivalent combination of education and experience which provides proficiency in the areas of responsibility listed in this description may be substituted for the above requirements.
Department-specific competencies and their measurements will be developed and maintained in the individual departments. The competencies will be maintained and attached to the departmental job description. Responsible managers will review competencies with position incumbents.
III. Physical Demands and Environmental Conditions:
Work is considered sedentary. Position requires work indoors in a normal office environment.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
We're striving to make respect a part of everything we do at UMass Memorial Health - for our patients, our community and each other. Our six Standards of Respect are: Acknowledge, Listen, Communicate, Be Responsive, Be a Team Player and Be Kind. If you share these Standards of Respect, we hope you will join our team and help us make respect our standard for everyone, every day.
As an equal opportunity and affirmative action employer, UMass Memorial Health recognizes the power of a diverse community and encourages applications from individuals with varied experiences, perspectives and backgrounds. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, protected veteran status or other status protected by law.
If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at ***********************************. We will make every effort to respond to your request for disability assistance as soon as possible.
$21.8-33.2 hourly Auto-Apply 60d+ ago
Application Specialist
SMC 4.6
Specialist job in Boston, MA
Boston Outside Application Specialist PURPOSE The purpose of the Application Specialist position is to provide technical and sales support to SMC sales personnel, as well as SMC customers and distributors. The Application Specialist will provide project support for their assigned branch.
ESSENTIAL DUTIES
Participate in a monthly conference call to provide application success stories
Focus on identifying and closing major revenue-producing projects
Be involved with key accounts and their projects directly
This includes being acquainted with the various buying influences at these accounts and the technical requirements for the introduction of specific SMC products
Identify all specifications and regulatory needs at the customer level, and be able to relay their needs accurately and completely to the appropriate SMC Engineer or Product Specialist
Provide continuous training to sales employees, customers, and distributors on products and applications
This may include assisting the SMC training group with local presentations of training courses
Document and/or monitor sales activity in SMC's CRM system
Assist sales employees in detailed technical presentations to all levels of customers
Complete all other duties as prescribed by sales management as necessary
PHYSICAL DEMANDS/WORK ENVIRONMENT
Fast-paced environment (includes both office and field work)
Travel with some extended stay away from home
Physically capable of lifting SMC products and displays up to 50 lbs.
Varying work hours
MINIMUM REQUIREMENTS
Bachelor's Degree, or equivalent work experience
Minimum of three (3) years of sales and/or technical field experience with SMC or equivalent industry
Experience with or knowledge of competitive products and applications
Demonstrated ability to size and implement our newest “high-tech” products
Extensive SMC Application knowledge
Extensive experience with various manufacturing products and processes, including (but not limited to) the following: packaging, electronics, food, chemical, automotive and medical
Fluid Power Pneumatic Specialist Certification preferred
Proficient in the use of computers and ability to learn new programs and tools as required
Clean driving record
For Internal Use Only:Sales001
$89k-118k yearly est. 9d ago
Customer Product Growth Specialist - Industrial
F. W. Webb Company 4.5
Specialist job in Cranston, RI
For description, visit PDF: ************ fwwebb. com/careers/pdfs/Cranston_Customer_Product_Growth_Specialist_-_Industrial.
pdf
The average specialist in Cranston, RI earns between $27,000 and $88,000 annually. This compares to the national average specialist range of $32,000 to $104,000.
Average specialist salary in Cranston, RI
$49,000
What are the biggest employers of Specialists in Cranston, RI?
The biggest employers of Specialists in Cranston, RI are: