Work for a leader in the custom packaging industry with an amazing culture and a collaborative team! Flexibility to work hybrid, 3 days in office and 2 days remote, after training.
What will I do?
As a Client Management Specialist, you will work closely with clients, suppliers, sales and internal teams to best meet client needs. This role assists with managing client product and business portfolios including creating client and supplier correspondence, processing orders, maintaining distribution spreadsheets, project tracking, research and managing budgets.
The Client Management Specialist is the primary person responsible for following and managing an order from inception to payment. Communication, detail orientation, accountability, positivity, and time management are key to success.
Ensure client portfolios and sales teams align to and emulate the company's policies, procedures, and behavioral expectations. Leading with quality and heart in every interaction.
Communicate with sales agents, project managers, branch and corporate partners, clients, warehouse personnel and suppliers.
Assist with initiating quotes in support of client product requests.
Receive, process and place client orders including scheduling shipment of goods via land, air and or sea.
Own and process Quality Management Standard documents - including ISO forms, Return Material Authorizations (RMA) and quality control action plans.
Within the ERP system, capture of all supporting documentation for orders and portfolios included but not limited to freight invoices, inventory management documents and coordinate product receipt and release from location warehouse.
Partner with Corporate Depts to ensure orders are processed for billing in a timely manner
Requirements:
Proficiency in Microsoft Word, Excel, Outlook and virtual communication and collaboration tools - such as Microsoft Teams, Webex and Zoom.
ERP (Enterprise Resource Planning) system experience required.
Experience in a corporate sales and service environment is preferred.
This role offers the opportunity to work a hybrid working model following training.
Submit your resume today!
$35k-60k yearly est. 1d ago
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Customer Experience Specialist
Visionaire Partners 4.1
Specialist job in Atlanta, GA
Analyst, Online CX (Qualtrics)
Great opportunity to join a fast-paced, collaborative team environment with a large, well-established company!
In this role, you'll support a Customer Experience (CX) team focused on the Voice of Customer (VoC). You will field incoming requests from cross-functional partner teams and will spend most of your time working in the Qualtrics platform to design, launch, and manage online surveys. You will contribute to building a best-in-class customer experience to improve conversion, drive traffic, and grow sales.
This is a 10-month contract (potential to extend or convert to perm).
Work a hybrid schedule (4 days onsite & 1 day remote) in the Vinings.
Visionaire Partners offers all full-time W2 contractors a comprehensive benefits package for the contractor, their spouse or domestic partner, & dependents. Options include 401k with up to 4% match, medical, dental, vision, life insurance, short/long term disability, critical illness, hospital indemnity, accident coverage, and both Medical/Dependent Care FSAs.
RESPONSIBILITIES:
Design, build, launch, & manage online surveys using the Qualtrics platform
Develop dashboards & deliver actionable reporting and insights to leadership
Collaborate with cross-functional partners to gather requirements & support business objectives
REQUIRED SKILLS:
2+ years of experience using Qualtrics, including survey creation & dashboarding
Retail or E-commerce industry experience (will also consider other customer-facing industries)
Proficiency in basic Excel functions
Strong written & verbal communication skills
Bachelor's Degree
W2 ONLY; NO 3rd Parties or Visa Sponsorship
$30k-40k yearly est. 3d ago
Legal Intake Specialist
Freeman Mathis & Gary, LLP
Specialist job in Atlanta, GA
Freeman Mathis and Gary, LLP is a rapidly growing, national specialty litigation firm seeking an Legal Intake Specialist to join our Atlanta office. The Legal Intake Specialist spends most of the workday reading, writing, cross referencing, checking and validating information. The Legal environment is a fast-paced and deadline driven, so working with a sense of urgency is a must. Ideal candidates are tech savvy and able to quickly learn and adapt to new systems and processes. An assertive communication style and solid written/verbal communication skills are required. The Legal Intake Specialist communicates frequently with attorneys, either in writing or in-person. Proficiency in Microsoft Office is required. The hours for the position are generally from 9am to 6pm in the office.
The following set of success factors describe the characteristics of those who are successful in our Firm:
Helpful, Congenial, Personable, Positive
Unpretentious, Approachable, Respectful, Team Oriented
Accountable, Takes Ownership, Corrects Mistakes
Organized, Timely, Confidential, Responsive (within 24 hours)
Job Responsibilities and Essential Duties
Works within Upfront (SAP billing system) each day to ensure matters are opened properly in accordance with FMG standards
Communicates efficiently and concisely with Legal Assistants and Attorneys regarding possible issues related to the matter opening process and follow up with obtaining complete and accurate information
Works proactively, with a systems mindset, to eliminate conflict issues down the line
Inputs new client information and works quickly and accurately to get case matter numbers assigned so that the attorneys can begin billing time to those matter numbers
Cross references insurance carrier guidelines and attorney correspondence with clients to ensures assigned case rates are correct, update rates on existing matters as necessary
Clearly and quickly communicates the pertinent details of a case, upon request
Closes requested matters, monitors supplemental party request filings
Drafts, responds, and communicates with potential clients when necessary
Evaluate each intake workflow in Upfront (SAP billing system) and take an analytical approach to each submission to ensure accuracy and completeness
Asks thoughtful questions regarding the facts provided in Upfront ensuring that the information provided is in alignment with the system's requirements
Work with Conflicts and Billing Teams to ensure matters are being maintained as required.
Ability to build relationships with people in various departments, including Attorneys, Management and Staff to ensure proper outcomes
Other duties as assigned
Requirements
Accuracy and attention to detail is essential along with an understanding of how the role affects the overall system and legal process
Ability to multi-task, prioritize and effectively manage a busy desk
Proficiency in data entry, processing, researching, cross-referencing and validating data
Ability to produce accurate work in fast-paced environment with strict deadlines
Maintains a courteous and professional demeanor, with a positive attitude
Exceptional written and communication skills, track record of error free communication
Ability to work with and maintain confidential and sensitive information
Demonstrates consistent focus and when managing repetitive tasks
Excellent critical thinking and problem-solving skills, thinks things through before acting
Experience in initial case management duties such as setting up initial files, entering data, and obtaining additional information when necessary
Comfortable with navigating and exploring new computer systems- computer literate
Ability to learn quickly and can solve problems or navigate in unfamiliar systems with little instruction.
Education and Experience
Bachelor's Degree Required- Degree in Library Science, or other Data Management and research focused degree programs are preferred, Business Administration Degrees considered
Computer savvy and experience with Microsoft Office (Word, Excel, Teams, etc.) required
Experience using an SAP based system with conflict or billing software experience a plus
Knowledge of the administrative legal process in the insurance defense space a plus
Experience providing excellent customer service and understands good customer service principles
What we offer you
Competitive compensation
Comprehensive benefits package, including medical, dental, and vision
HSA and FSA plans available for employees and dependents
Work-life balance
Generous PTO policy
401K plan including a 3% Employer Safe Harbor contribution
Firm paid life insurance and long-term disability
Employee Assistance Program
Year-end bonuses and referral fee programs
Freeman Mathis & Gary, LLP (FMG) is committed to providing equal employment opportunities to all applicants and employees by maintaining a workplace free of discrimination based on race, color, religion, sex, national origin, age, disability, genetic information, or any other protected status as provided by law. FMG complies with all applicable federal, state, and local laws. This position is subject to our drug‑free workplace policy, which includes the ability to pass a pre‑employment drug screen. Employees may be subject to reasonable‑suspicion drug testing in accordance with Firm policies outlined in the Employee Handbook.
$25k-36k yearly est. 1d ago
Claims Specialist - Public Entity
Munich Re 4.9
Specialist job in Atlanta, GA
All locations Chicago, United States; Atlanta, United States; Philadelphia, United States; Princeton, United States;
We are adding to our diverse team of experts and are looking to hire those who are committed to building a culture that enables the creation of innovative solutions for our business units and clients.
The Company
Welcome to Munich Re Specialty - North America, a leading specialty insurance provider dedicated to delivering exceptional underwriting, claims, and risk management expertise to our partners and customers. As a trusted industry expert, we offer a broad range of comprehensive and customized solutions, including casualty, professional lines, property, surety, and public entity coverages. With the financial strength and global resources of our A+ Superior (A.M. Best) rated organization, we provide unmatched stability and reliability. Our team is committed to superior service levels, a distinctive approach to specialty solutions, and a deep understanding of the complex risks our clients face. Join our team and be part of a dynamic and experienced organization that is shaping the future of specialty insurance in North America.
The Opportunity
Future focused and always one step ahead!
The Claims Specialist is a critical role in our growing Public Entity team and will be responsible to direct all aspects of file handling on internal and third-party administered claims in the Public Entity line of business. The Claims Specialist will manage the claim investigation, analyze and determine coverage, evaluate the overall claim, and pursue risk transfer as warranted in a variety of public entity claims. The Claims Specialist will also direct the litigation process, strategically partner with counsel and vendors, and participate in mediations to drive optimal claim outcomes.
Responsibilities
Thorough investigation in claims for coverage, trigger (liability, wrongful act, breach), damages, and subrogation/contribution opportunities.
In-depth understanding of coverage issues, policy forms, reinsurance contracts, regulatory requirements, and changing legal landscape for casualty claims.
Proactive management of claims, considering all aspects with a strategic vision for optimal claim outcome.
Continual evaluation claim to set appropriate, timely reserves over the life of the claim to reflect changes in exposure.
Strong technical claims proficiency through consistent execution of best claim practices.
Strategically coordinate and manage outside counsel and vendors to obtain optimal claim outcome.
Present high exposure claims to Claims Leadership and Key Stakeholders.
Collaboration with internal and external business partners for client meetings, product development and improvement, and account audits.
Innovative mindset - looks for ways to improve claim efficiencies and outcomes.
Proactive management of claims with a strategic, total cost of claim mindset.
Highly technical, analytical and critical thinking ability to properly determine coverage and liability.
Qualifications
Successful candidates will possess the following experience/skills/qualifications:
8+ years' experience of handling claims
Experience in Public Entity or relevant lines of business.
In-depth understanding of coverage issues, policy forms, reinsurance contracts, regulatory requirements, and changing legal landscape for casualty claims.
Strong technical claims proficiency through consistent execution of best claim practices.
Highly collaborative and proactive with strong interpersonal skills
Innovative mindset - looks for ways to improve property claim efficiencies and outcomes.
Excellent verbal and writing skills for internal and external communication, presentations and reporting.
Superior analytical thinking and negotiation skills.
Ability to travel for mediations, settlement conferences, and client or account meetings. (25%)
The Company is open to considering candidates in numerous locations, including Philadelphia (PA), Princeton (NJ), Chicago (IL), Atlanta (GA), and Hartford (CT). The salary range posted below reflects market variations across various locations. The offer will be adjusted per geography.
The base salary range anticipated for this position is $99,700-$152,800, plus opportunity for company bonus based upon a percentage of eligible pay. In addition, the company makes available a variety of benefits to employees, including health insurance coverage, an employee wellness program, life and disability insurance, 401k match, retirement savings plan, paid holidays and paid time off (PTO).
The salary estimate is adjusted to reflect the varying market conditions across different locations, with the with the higher end being more aligned with the Princeton, NJ job market. Factors that may be used to determine your actual salary include your specific skills, how many years of experience you have and comparison to other employees already in this role. Most candidates will start in the bottom half of the range.
We are proud to offer our employees, their domestic partners, and their children, a wide range of insurance benefits:
Two options for your health insurance plan (PPO or High Deductible).
Prescription drug coverage (included in your health insurance plan).
Vision and dental insurance plans.
Additional insurance coverages provided at no cost to you, such as basic life insurance equal to 1x annual salary and AD&D coverage that is equal to 1x annual salary.
Short and Long Term Disability coverage.
Supplemental Life and AD&D plans that you can purchase for yourself and dependents (includes Spouse/domestic partner and children).
Voluntary Benefit plans that supplement your health and life insurance plans (Accident, Critical Illness and Hospital Indemnity).
In addition to the above insurance offerings, our employees also enjoy:
A robust 401k plan with up to a 5% employer match
A retirement savings plan that is 100% company funded.
Paid time off that begins with 24 days each year, with more days added when you celebrate milestone service anniversaries.
Eligibility to receive a yearly bonus as a Munich Re employee.
A variety of health and wellness programs provided at no cost.
Paid time off for eligible family care needs.
Tuition assistance and educational achievement bonuses.
A corporate matching gifts program that further enhances your charitable donation.
Paid time off to volunteer in your community.
At Munich Re, we see Diversity, Equity and Inclusion as a solution to the challenges and opportunities all around us. Our goal is to foster an inclusive culture and build a workforce that reflects the customers we serve and the communities in which we live and work. We strive to provide a workplace where all of our colleagues feel respected, valued and empowered to achieve their very best every day. We recruit and develop talent with a focus on providing our customers the most innovative products and services.
We are an equal opportunity employer. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
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$48k-72k yearly est. 4d ago
Customer Operations Lead Specialist
Sita 4.8
Specialist job in Atlanta, GA
WELCOME TO SITA
At SITA, we keep airports moving, airlines flying smoothly, and borders open. Our technology and communication innovations power the success of the global air travel industry.
You'll find us in 95% of international airports, working closely with over 2,500 transportation and government clients. Each partnership brings unique challenges, and we thrive on delivering fresh solutions and cutting-edge tech to keep operations running like clockwork. We don't just move the world forward-we're proud to be recognized as a Great Place to Work by our employees and certified in most of our growing locations. Here, we feel empowered, supported, and inspired to grow.
Are you ready to love your job?
The adventure begins right here, with you, at SITA.
ABOUT THE ROLE & TEAM
A Senior Customer Operations Specialist proactively manages the performance of the customer contract post-delivery by defining and executing a customer operation success plan.
Being part of the customer-facing account team, the role of the Senior Customer Operations Specialist is to support with all aspects related to the performance of the services towards delivering customer commitments, doing proactive performance analysis, providing insights into customer operations and ensuring customer satisfaction.
WHAT YOU WILL DO
Working hand in hand with the customer facing account team to oversee the delivery and technical performance of services.
Perform regular customer service reviews and support the customer account team in the executive reviews and plans.
Develop customer intimacy, build knowledge of the customer and ensure this knowledge is shared and kept updated for all back-office functions.
Maintain a deep understanding of the company's products and services to provide accurate support.
Stay updated on product updates, features, and common issues to assist customers effectively, and ensure customers are kept at the latest level of release
Identify and manage customer change requests.
Identify and escalate technical issues requiring higher-level support or specialized teams
Follow up with customers to ensure their issues are resolved and satisfaction is achieved
Collaborate with other departments to resolve customer issues and share feedback with the customer-facing team
Strive to deliver exceptional customer service, ensuring a positive experience for every interaction
Supervise and manage the change management and problem management processes
Qualifications
WHO YOU ARE
A bachelor's degree in a relevant field such as Business Administration, Information Technology, Customer Service Management, or another related discipline.
4-7 years' experience in working in B2B customer-facing roles related to technology services.
Experience in working in ITIL-based Service Management with Exposure to incident, change and problem management processes.
Experience in timely coordination and collaboration across multiple departments and managing stakeholder communications including presentation skills.
Hands-on experience with CRM systems and familiarity with ticketing systems.
Customer focused mindset with solid skills in conflict management, critical thinking and adaptability with the changing circumstances.
Good command of English language skills.
Experience in performing data analysis is a definite advantage.
Experience with technology services for the aviation industry is a plus.
WHAT WE OFFER
We're all about diversity. We operate in 200 countries and speak 60 different languages and cultures. We're really proud of our inclusive environment. Our offices are comfortable and fun places to work, and we make sure you get to work from home too. Find out what it's like to join our team and take a step closer to your best life ever.
Flex Week: Work from home up to 2 days/week (depending on your customers' needs)
Flex Day: Make your workday suit your life and plans.
Flex-Location: Take up to 30 days a year to work from any location in the world.
Employee Wellbeing: We have got you covered with our Employee Assistance Program (EAP), for you and your dependents 24/7, 365 days/year. We also offer Champion Health - a personalized platform that supports a range of well-being needs.
Professional Development: Level up your skills with our training platforms, including LinkedIn Learning!
Competitive Benefits: Competitive benefits that make sense with both your local market and employment status.
"Equal Employment Opportunity Employer / Veterans / Disabled. SITA is an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard of race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against based on disability.
If you have a disability and you believe you need a reasonable accommodation, please email
. This Talent Acquisition Consultant will assist disabled job seekers whose disability prevents them from being able to apply online."
Pay Transparency Nondiscrimination Provision
$60k-100k yearly est. 3d ago
Insurance Processing Specialist
Insight Global
Specialist job in Snellville, GA
Required Skills & Experience
•High school diploma or equivalent
•Data entry and keyboarding knowledge required
•One year of related office-based experience
•Can demonstrate basic skills within Microsoft Windows
Nice to Have Skills & Experience
•Automobile and/or homeowner's insurance experience
•Credit union, banking, or financial services experience
•Customer service experience
•Bilingual English/Spanish is a plus
Job Description
Insight Global is seeking an Insurance Processing Specialist with multiple years of data entry experience to join our client's team in Snellville, GA. Our client is a regional insurance agency specializing in insurance and lending services for financial institutions. For 50 years, our client has delivered innovative risk management solutions with exceptional customer service. The Insurance Processing Specialist inputs insurance information into multiple databases based on the types of coverage. Additionally, the Insurance Processing Specialist provides exceptional customer service to customers, clients, and agents.
This is an entry-level position with opportunities for performance and knowledge-based growth. The ideal candidate will be resourceful, flexible, and able to maintain quality performance in a friendly and fast-paced office environment.
The essential functions of the Insurance Processing Specialist are:
•Verify and key vehicle and homeowner's insurance documents accurately and efficiently
•After becoming skilled updating insurance information, answer inbound calls and make outbound calls regarding insurance coverage with customers, clients, and agents
•Follow up and resolve customer problems or issues
•Open and sort insurance documents
•Review insurance documents for internal compliance requirements
•Communicate information in a clear, concise, and professional manner
•Learn and retain information quickly and accurately
•Meet goals and assigned workload expectations for productivity
This is a direct hire position with a salary range of $40k-$43.7k depending upon qualifications and experience.
$40k-43.7k yearly 3d ago
Operations Specialist
Aon 4.7
Specialist job in Alpharetta, GA
Aon is looking for an Operations Specialist
As part of an industry-leading team, you will help empower results for our clients by delivering innovative and effective solutions as part of our Aon's Affinity business group within Aon Risk Solutions, in Alpharetta, GA.
Aon is in the business of better decisions:
At Aon, we shape decisions for the better to protect and enrich the lives of people around the world. As an organization, we are united through trust as one inclusive team and we are passionate about helping our colleagues and clients succeed.
Job Responsibilities
Performs daily quality audits for Analysts as required as it pertains to benefit adjudication, customer care 2
nd
tier resolution, outbound calls, on-line chat and email, all while ensuring to meet specific client SLAs/SOPs.
Conducts audits and identifies coaching opportunities; provides feedback to the Analysts.
Responsible for documenting and filing all coaching documentation and emails in a timely basis as outlined in SOPs.
Communicate with the management team about Analysts who are not meeting standards.
Perform surveillance of day-to-day customer transactions/processes. Identify opportunities to enhance the customer or colleague experience through surveilling customer interactions and business transactions for process issues. Provide recommendations for policy and procedure changes that may enhance service productivity or the customer experience.
Leads in the preparation of performance reporting to deliver in the monthly (or as assigned by client management) review calls with assigned clients. Leads in the preparation of performance reporting to deliver in the meetings.
Identify performance trends and patterns and make appropriate training recommendations as well as recommendations for policy and procedure changes that may enhance service productivity.
Leads in the annual audits with clients. Ensures all documentation of audits and coaching as required by assigned clients is completed on an on-going basis.
You bring knowledge and expertise
Required Experience
2 + years of quality assurance experience, preferably in a contact center or insurance environment
Possesses good working knowledge of adult learning styles, theories, and methods
Excellent verbal and written communications skills
Must be comfortable with technology and able to fully utilize PC office products such as Word, Excel, Power Point, and Outlook
Ability to work independently and meet deadlines with strong organizational, analytical, and problem-solving skills while fostering an environment of open communication and teamwork
Desired Experience
Bilingual in Spanish
Education:
BS/BA degree preferred
How we support our colleagues:
In addition to our comprehensive benefits package, we encourage an inclusive workforce. Plus, our agile, inclusive environment allows you to manage your wellbeing and work/life balance, ensuring you can be your best self at Aon. Furthermore, all colleagues enjoy two "Global Wellbeing Days" each year, encouraging you to take time to focus on yourself. We offer a variety of working style solutions, but we also recognize that flexibility goes beyond just the place of work... and we are all for it. We call this Smart Working!
Our continuous learning culture inspires and equips you to learn, share and grow, helping you achieve your fullest potential. As a result, at Aon, you are more connected, more relevant, and more valued.
Aon values an innovative, diverse workplace where all colleagues feel empowered to be their authentic selves. Aon is proud to be an equal opportunity workplace.
Aon provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, veteran, marital, domestic partner status, or other legally protected status. People with criminal histories are encouraged to apply.
We welcome applications from all and provide individuals with disabilities with reasonable adjustments to participate in the job application, interview process and to perform essential job functions once onboard. If you would like to learn more about the reasonable accommodations we provide, email
For positions in San Francisco and Los Angeles, we will consider for employment qualified applicants with arrest and conviction record in accordance with local Fair Chance ordinances.
Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time.
The salary range for this position (intended for U.S. applicants) is $60,000 to $70,000 annually. The actual salary will vary based on applicant's education, experience, skills, and abilities, as well as internal equity and alignment with market data. The salary may also be adjusted based on applicant's geographic location.
This position is eligible to participate in one of Aon's annual incentive plans to receive an annual discretionary bonus in addition to base salary. The amount of any bonus varies and is subject to the terms and conditions of the applicable incentive plan.
Aon offers a comprehensive package of benefits for full-time and regular part-time colleagues, including, but not limited to: a 401(k) savings plan with employer contributions; an employee stock purchase plan; consideration for long-term incentive awards at Aon's discretion; medical, dental and vision insurance, various types of leaves of absence, paid time off, including 12 paid holidays throughout the calendar year, 15 days of paid vacation per year, paid sick leave as provided under state and local paid sick leave laws, short-term disability and optional long-term disability, health savings account, health care and dependent care reimbursement accounts, employee and dependent life insurance and supplemental life and AD&D insurance; optional personal insurance policies, adoption assistance, tuition assistance, commuter benefits, and an employee assistance program that includes free counseling sessions. Eligibility for benefits is governed by the applicable plan documents and policies.
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2567469
$60k-70k yearly 4d ago
Insurance Specialist
Kayron Hudson Warren Insurance Agency
Specialist job in Douglasville, GA
About the Company
Looking for a full-time job that provides meaningful work and competitive compensation? Consider a position in a State Farm agent's office.
About the Role
This employment opportunity is with a State Farm agent, not with State Farm Insurance Companies and requires a Georgia P&C and L&H License to solicit and service State Farm products. Experience in a State Farm office required.
Responsibilities
Develop leads, schedule appointments, identify customer needs, and market appropriate products and services.
Work with the agent to establish and meet/exceed production goals.
Use a customer-focused, needs-based review process to educate customers about insurance options.
Cold calling and outside sales may be require to achieve production goals/results
Maintain a strong work ethic with a total commitment to success each and every day.
Establish customer relationships and follow up with customers, as needed.
Qualifications
P&C and L&H License, State Farm experience.
Sales experience (outside sales or inside sales representative, retail sales associate, or telemarketing) preferred
Successful track record of meeting sales goals/quotas preferred
Enthusiastic about the role insurance and financial products play in helping people manage the risks of everyday life, recover from the unexpected, and realize their dreams
Detail oriented
Proactive in problem solving
Ability to multi-task
Required Skills
Experience in insurance or customer service is required.
Pay range and compensation package
Competitive compensation.
Equal Opportunity Statement
State Farm is committed to diversity and inclusivity.
$31k-40k yearly est. 22h ago
Treasury Solutions Support Specialist
Renasant Bank 4.3
Specialist job in Atlanta, GA
Job ID 2026-14997
The Treasury Solutions Support Specialist fulfills a key role for Renasant Bank's Treasury clients. This person must be motivated and passionate in creating legendary client support experiences through inbound and outbound service interactions with Treasury Solutions clients. This position serves as the front line for Treasury Solutions to respond to questions and issues, from clients and our banking partners, in a timely and efficient manner.
RENASANT BANK IS AN EQUAL OPPORTUNITY EMPLOYER
Responsibilities
Must be a passionate advocate for providing exceptional client experiences for all Treasury Solutions products thereby attaining client retention and referenceability
Capture customer information in the core system or CRM database that promotes Know Your Customer as related to their Profile, Relationship, Preferences, and Interactions
Document the problem solving process such as decisions made, actions involved and final resolution in the core system or CRM database
Ensure that all relevant parties are updated frequently through the core system or CRM
Resolve client requests through proficient use of system tools, research and navigation within/outside the organization, or escalation to appropriate resource
Ensure any follow-up needed is provide timely
Escalate all complex and technical questions and issues to the appropriate resource as quickly and efficiently as possible ensuring that all known data regarding the incident is provided
Display patience and empathy in handling tough cases and/or difficult clients
Gather and document client feedback for sharing with the Product and Sales teams
Engage in continuous self-performance evaluation and self-training projects
Stay current and knowledgeable on all Treasury Solutions products and services
Stay current on industry trends (market conditions, regulatory changes, and competitor offers) to be effective in responding to client inquiries and needs
Adhere to Renasant Bank's Service Standards Policy and Core Values - RNSTX
Flexibility with work schedule, including possible nights and weekends
Adhere to regulatory guidelines for customer authentication and product disclosures
Maintain confidentiality and security of customer information according to regulatory guidelines and company policies
Seek opportunities to differentiate the customer experience through identifying solutions suitable for client's current or future needs based on life events and risk tolerances
Perform other related duties as assigned
Qualifications
A high school diploma or equivalent; Bachelor's degree is preferred
At least three years' banking experience with at least 1 year in a client facing role
A proven track record of understanding the client needs and delivering exceptional client service consistently
Excellent written and verbal communication skills is required. The Specialist must be able to manage internal and external relationships efficiently and effectively with the ability to articulate solutions to both internal and external stakeholders.
Excellent customer service skills
Strong analytical and problem solving skills
Demonstrated initiative and innovation to resolve issues effectively and efficiently - ability to "think outside the box"
PC Proficiency with various systems and software, including but not limited to Microsoft Office products
Must be able to:
Work and collaborate with others as a team at all levels
Multitask effectively
Organize and prioritize tasks to achieve goals
Perform role with minimal supervision
Be committed to seeking opportunities for continuous improvement and possess the ability to achieve results despite challenges
Ability to understand and apply policies and procedures of federal/state regulations
Physical Demands
The physical demands described are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to stand or sit; kneel, stoop, or squat; use hands or fingers to handle or feel objects, tools or controls; reach with hands and arms, and talk or hear. The employee is occasionally required to walk. The employee must occasionally lift and /or move up to 25 pounds. Specific vision abilities required by this job include close vision, peripheral vision, depth perception and the ability to focus.
Work Environment
The Bank's professional working environment requires employees to communicate effectively, both verbally and in writing. Employees must demonstrate strong interpersonal skills when working closely with internal business partners and external clients. Employees may be exposed to confidential and propriety information within the working environment, therefore, must uphold confidentiality at all times. Due to the possibility of being exposed to high risk situations (i.e. robbery), detailed instructions and procedures are required to be followed at all times to safeguard the Bank's employees, customers, and assets.
The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities, or requirements. The principal duties and responsibilities enumerated are all essential job functions except for those that begin with the word "May".
This is intended to describe the normal level of work required by the person performing the work. The principle duties outlined are the essential responsibilities and duties. Other duties may be assigned as needs arise. Job requirements and/or processes may be modified to reasonably accommodate persons with a disability as required by law.
This description is not intended as a contract and is subject to change. Any written contractual agreements supersede this job description.
$31k-38k yearly est. 2d ago
Specialist, IT Internal Audit
Ciena 4.9
Specialist job in Atlanta, GA
As the global leader in high-speed connectivity, Ciena is committed to a people-first approach. Our teams enjoy a culture focused on prioritizing a flexible work environment that empowers individual growth, well-being, and belonging. We're a technology company that leads with our humanity-driving our business priorities alongside meaningful social, community, and societal impact.
Are you ready to make a meaningful impact by evaluating and enhancing risk management, operations, and governance processes? At Ciena, we are committed to innovation, collaboration, and excellence. We are seeking a talented IT Audit Specialist to join our Internal Audit team, where your expertise will contribute to shaping our control environment while supporting the Audit Committee and management. This role offers a dynamic blend of individual and team leadership responsibilities, with opportunities for domestic and international travel up to 10%.
How You Will Contribute:
Plan, manage, and execute complex IT-related, Sarbanes-Oxley, and operational audit projects in alignment with the Institute of Internal Auditors (IIA) Professional Practices Framework.
Conduct or lead IT risk assessments, developing detailed audit programs and tests using industry-standard models such as COSO, NIST, COBIT, and ITIL.
Enhance audit testing techniques by leveraging artificial intelligence (AI), data analytics, and continuous monitoring/auditing tools.
Perform IT audits to ensure compliance with regulations, cybersecurity standards, policies, and procedures, while identifying opportunities for operational improvement.
Oversee audit engagements, ensuring timely execution, milestone achievement, and high-quality documentation of fieldwork.
Evaluate internal control environments, assessing the efficiency and effectiveness of IT processes and systems.
Draft concise, accurate, and fact-based audit reports, identifying deficiencies and recommending actionable improvements.
Collaborate across all organizational levels to secure management commitment for issue resolution and advise on risk and control evaluations for new or revised processes.
The Must Haves:
Bachelor's degree in Information Systems, Computer Science, or a related discipline (MBA preferred).
5-6 years of IT-related internal or external audit experience (Big 4 experience preferred).
In-depth knowledge of IT operations, networks, applications, cybersecurity, and Active Directory.
Proficiency in Sarbanes-Oxley IT General Computer Controls, COSO, ISO 27001, COBIT, NIST, and ITIL models.
Familiarity with data analytics, automation, and AI technologies for audit purposes.
Strong interpersonal, oral, and written communication skills combined with excellent analytical capabilities.
Professional certifications such as CISA, CISSP, CIA, CISM, or ISO 27001 audit experience preferred.
Nice to Haves:
Familiarity with Oracle or similar ERP systems and Oracle/SQL databases.
Experience with audit tools like Onspring and AuditBoard.
Knowledge of cloud and outsourced vendor risks, controls, and audit approaches.
Vendor audit experience and understanding of AI testing techniques and tools.
Highly ethical, team-oriented, inquisitive, and logical with a self-directed problem-solving mindset.
Pay Range:
The annual pay range for this position is $81,600 - $120,000.
#LI-SG
Pay ranges at Ciena are designed to accommodate variations in knowledge, skills, experience, market conditions, and locations, reflecting our diverse products, industries, and lines of business. Please note that the pay range information provided in this posting pertains specifically to the primary location, which is the top location listed in case multiple locations are available.
Non-Sales employees may be eligible for a discretionary incentive bonus, while Sales employees may be eligible for a sales commission. In addition to competitive compensation, Ciena offers a comprehensive benefits package, including medical, dental, and vision plans, participation in 401(K) (USA) & DCPP (Canada) with company matching, Employee Stock Purchase Program (ESPP), Employee Assistance Program (EAP), company-paid holidays, paid sick leave, and vacation time. We also comply with all applicable laws regarding Paid Family Leave and other leaves of absence.
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At Ciena, we are committed to building and fostering an environment in which our employees feel respected, valued, and heard. Ciena values the diversity of its workforce and respects its employees as individuals. We do not tolerate any form of discrimination.
Ciena is an Equal Opportunity Employer, including disability and protected veteran status.
If contacted in relation to a job opportunity, please advise Ciena of any accommodation measures you may require.
$81.6k-120k yearly 4d ago
Credentialing Specialist
Dunhill Professional Search & Government Solutions
Specialist job in Forest Park, GA
Processes credentialing and re-credentialing applications for the client. Reviews applications and prepares verification letters. Contacts various departments, licensing agencies, and insurance carriers to complete credentialing and re-credentialing applications. Provides support to the client in the collection and query of credentials of members of the client.
Conducts Primary Source Verification (PSV) of credentials such as licenses, certifications, registrations, professional school education, postgraduate, residency, or specialty training, board certifications, work history, and current references.
Conducts queries through the National Practitioner Data Bank (NPDB), the Defense Practitioner Data Bank (DPDB), the Department of Health and Human Services (DHHS) and TRICARE sanction data banks.
Collects professional/peer references and completed clinical privileges, demographics, military and civilian practice history (including adverse privileging actions and malpractice history), health status, documentation of contingency and continuing education training, national provider identification number, and for non-personal services contract providers malpractice insurance information.
Accurately loads appropriate data in the DoD Centralized Credentials Quality Assurance System (CCQAS). Keeps records and documentation of the applications and verifications maintained.
Establishes and maintains updated CCQAS records.
Researches and solves credentialing/re-credentialing problems; escalates more complex issues as appropriate.
Tracks status of credentials for healthcare practitioners and provides required documents to clients to make accession, credentialing and privileging (C&P) decisions.
Maintains relationships with Military Treatment Facilities and supported customers.
Ensures providers are credentialed, appointed, and privileged with health plans, hospitals, and patient care facilities.
Reviews records for regulatory compliance and quality assurance at a healthcare facility, insurance group, or similar organization, ensuring relevant regulations are met.
Minimum Qualifications
US Citizen with HS diploma or GED; Bachelor's Degree in healthcare or business field preferred
Certified Provider Credentialing Specialist (CPCS) preferred
2-5 years of experience performing physician credentialing at a medical group, hospital or health plan.
Must be able to Pass a government background check
Other Job Specific Skills
Strong customer focus, interpersonal, collaboration, written/verbal communication, prioritization and computer skills.
Strong attention to detail and good organizational capability.
Able to handle multiple simultaneous tasks and complete work projects in designed time frames.
Knowledge of Department of Defense credentialing guidelines preferred.
Experience using Centralized Credentials Quality Assurance System (CCQAS) and Defense Medical Human Resources System - internet (DMHRSi) a plus.
Ability to handle confidential information on a daily basis in a professional manner.
Ability to consistently maintain quality and production expectations.
Possess proof-reading skills sufficient for auditing documents.
Demonstrate familiarity with credentialing policies, guidelines, and regulations for the DoD credentialing process.
$29k-43k yearly est. 1d ago
Contract Accounts Receivable Specialist
Eversheds Sutherland 3.7
Specialist job in Atlanta, GA
We have an exciting opportunity for a Contract Accounts Receivable Specialist at Eversheds Sutherland (US) LLP. We are searching for someone who wants to be a valued contributor and member of a talented and dynamic team of lawyers, paralegals and business professionals.
The Contract Accounts Receivable Specialist is primarily responsible for processing cash receipts daily to accounts receivable and appropriate general ledger accounts. Frequent communications with members of the firm to provide support for transactional inquiries relating to payments received, and ad hoc reporting as needed.
Responsibilities and Duties:
Accurately identifies and timely enters all current day cash receipts into the accounting system. This includes wires, ACHs, and checks from lockbox.
Efficiently research and resolve payment discrepancies by working closely with the accounting team and other members of the firm.This may include additional explanation or providing supporting documentation.
Validates and processes credit card payments.
Resolves credit balances through reapplication or refund as instructed.
Processes write-offs as instructed with proper approvals.
Provides timekeeper and net investment reports for client audit requests.
Other duties as assigned.
Knowledge, Skills and Abilities:
A Bachelor's degree is preferred in Business Administration, Accounting, Finance or a business related field from an accredited college or university.
Prior accounting in a legal or similarly sized, multi-office professional services organization is preferred. Five years of experience working in Accounts Receivable, preferred.
Must possess discretion in working with confidential data, general ledgers, and chart of accounts.
Excellent computer skills and knowledge of MS Office Suite and Outlook is required.
Knowledge of Aderant or other billing software is highly preferred.
Excellent interpersonal, written and verbal communication skills.
Interacts with personnel in all levels of the organization in a tactful, cooperative and professional manner.
Acts with honesty, integrity, courtesy and respect in all instances.
Possesses and conveys an outstanding client service approach for both external and internal clients.
Recognizes that all Firm personnel are clients and acts accordingly.
Performs responsibilities in accordance with all Firm standards, policies, and procedures.
This is a hybrid role and will require on-site presence 3 days per week.
Eversheds Sutherland (US) LLP is committed to promoting diversity and inclusion within our Firm and in the larger legal profession. We believe that diverse skills, knowledge and viewpoints make us a stronger firm. Eversheds Sutherland (US) LLP maintains a policy of affording all employees and applicants equal employment opportunities without regard to actual or perceived race, color, religion, sex (including pregnancy, childbirth, lactation and related medical conditions), sexual orientation, gender (including gender identity or expression or transgender status), national origin, age, disability, genetic information, marital or familial status, domestic violence victim status, ancestry, amnesty, citizenship status, ethnicity, military and veteran status, or any other characteristic protected by applicable law. Unlawful discrimination, harassment and retaliation will not be tolerated in any of the Firm's offices or any other work-related setting. Qualified individuals with a disability may request a reasonable accommodation in order to apply for a position or to enable them to perform the essential functions of a position for which they are otherwise qualified. EEO.
$37k-46k yearly est. 4d ago
HSPD-12: Government Badging & Credentialing Specialist (Atlanta - REF1634V)**
Citizant 4.5
Specialist job in Atlanta, GA
Citizant is a leading provider of professional IT services to the U.S. government. We seek to address some of our country's most pressing challenges in the areas of Agile application development, Enterprise Data Management, Enterprise Architecture, and Program Management support services - focusing on the U.S. Departments of Homeland Security and Treasury. We strive to hire only ethical, talented, passionate, and committed "A Players" who already align with the company's core values: Drive, Excellence, Reputation, Responsibility, and a Better Future. No matter how large we grow, Citizant will retain its collaborative, supportive, small-company culture, where successful team effort to address external and internal customer challenges is valued above all individual contributions.
Job Description
Duties and Responsibilities:
Enrollment Process Management:
Schedule appointments and/or service walk-ins for Personal Identity Verification (PIV) Card Activations, Enrollments, Certificate Updates and PIN Resets.
Answering phone calls/email inquiries for all things related to PIV credentials and access control matters.
Coordinate and conduct the enrollment process for PIV cards, including verifying the identity of applicants and collecting required documentation.
Manage appointments and schedules to accommodate a steady flow of applicants while maintaining efficiency and accuracy.
Documentation and Data Collection:
Accurately collect and document personal information, biometric data (such as fingerprints), and other necessary details from applicants.
Ensure that all required documents and forms are properly completed and submitted according to established guidelines.
Verification and Authentication:
Verify the authenticity of provided documents and information to prevent fraudulent enrollment attempts.
Use approved verification methods to ensure the identity of applicants before proceeding with the enrollment process.
Data Security and Privacy:
Handle sensitive personal information with the utmost discretion and adhere to data protection regulations and organizational security protocols.
Maintain the security and integrity of collected data and prevent unauthorized access or disclosure.
Communication:
Communicate clearly and professionally with applicants, explaining the enrollment process, required documents, and any additional steps they need to follow.
Provide excellent customer service to address questions and concerns related to the enrollment process.
Escalation management, as it involves listening, understanding, and responding to customer needs and expectations.
De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
Recordkeeping:
Maintain accurate records of the enrollment process, including documentation of each applicant's information, enrollment date, and any issues encountered.
Prepare and maintain spreadsheets tracking status of new applicant, contractor, and federal employee files.
Compliance and Training:
Stay up to date with relevant policies, regulations, and procedures related to PIV card enrollment.
Participate in training sessions to enhance knowledge of enrollment processes, data security practices, and customer service skills.
Qualifications
Required Competencies:
Experience with Microsoft Excel for data management, coordination, and reporting.
Ability to adapt to changing security procedures and requirements.
Prior experience in a similar role, customer service, or administrative position may be advantageous.
Attention to detail and strong organizational skills.
Excellent interpersonal and communication skills.
Ability to handle confidential information with discretion.
Attend local hiring events 3 - 4 times a month (may vary, depending on the business need).
Perform other job-related duties as assigned.
Education:
High School diploma, GED certification
Physical Requirements:
The role primarily involves sedentary work.
There may be occasional instances of stair climbing.
Periodic standing and/or walking for extended durations may be required.
Occasional activities such as reaching, squatting, bending, pulling, grasping, holding, and lifting objects weighing 25 - 30 lbs.
Requires typing for most of the day.
Effective communication through frequent periods of talking and listening is essential.
Clearance Requirement:
US Citizenship required.
Active Public Trust/MBI clearance or the ability to obtain one.
Starting salary range:
$41,800 - $47,100 (depending on experience)
Citizant offers a competitive benefits package, including:
Health and Welfare (H&W) benefit
Medical, dental, and vision insurance
Life and Disability Insurance
401(k)
Generous Paid Time Off (PTO)
Flexible Spending Accounts (FSA)
Employee Assistance Program (EAP)
Tuition Assistance & Professional Development Program
Disclaimer: Please note that the position you are applying for is part of a pipeline recruitment process. This means the role may not be immediately available but is expected to open in the near future. We are proactively seeking qualified candidates to ensure a prompt hiring process once the position becomes available. Your application will be retained for future consideration as openings arise, and we will reach out to you when the hiring process begins. Thank you for your interest and patience!
Additional Information
Citizant strives to be an employer of choice in the Washington metropolitan area. Citizant associates accept challenging and rewarding work and in return receive excellent compensation and benefits, as well as the opportunity for personal and professional development.
Citizant is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.
$41.8k-47.1k yearly 4d ago
Accounts Receivable Specialist - Tempt to Perm
Asmpt SMT Solutions
Specialist job in Suwanee, GA
ASMPT is a leading global supplier of hardware and software solutions for the manufacture of semiconductors and electronics.
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Accounts Receivable/Collection will fill a key role on the accounting team of our fast paced, dynamic, growing global corporation.
This position will be responsible for the hands-on, detail- oriented support of various aspects of the Accounts Receivable. Reporting to the AR Manager, the Accounts Receivable person will work with invoicing, cash posting, collection and other accounting tasks. Someone that can build relationship with customers and internal departments.
Role is not only for ASMPT SMT USA, but part of a bigger Share Services program, working on other ASMPT affiliates accounts in the US.
Key Responsibilities and Duties / Essential Functions:
Providing customer invoices and account statements.
Performing customer account reconciliations.
Maintaining accounts receivable files and records regarding payments and account status.
Investigating and resolving any irregularities, inquiries or account discrepancies.
Contacting customers to discuss their accounts.
Obtaining information from other departments to ensure records are accurate and complete and that receivable ledgers and journals are up to date.
Share Services role in ASMPT SMT USA, ASMPT Mexico, and ASMPT AEI
Provide accounting support wherever is needed.
Ad hoc reports required by accounting manager.
Qualifications and Skills:
Strong collection experience.
Intermediate MS Excel skills.
Intermediate SAP skills.
Good communication skills, both verbal and written.
Must be detail and deadline oriented with ability to work independently and in a team.
Must be willing to work overtime and weekends as needed.
Fluent in English, both written and spoken.
Education and Experience:
BA/BS in accounting
4-5 years' experience in AR Collection
$33k-43k yearly est. 1d ago
Client Success Specialist
Summit Group 4.4
Specialist job in Atlanta, GA
The Client Success Specialist is responsible for supporting the Client Success team activities, specifically generating ideas for revenue growth, creating presentations, sourcing and merchandising products. Ideally, the CSS helps the Client Success team grow their business and provide a top-notch client experience.
PRIMARY RESPONSIBILITIES
Collaborate with the Client Success Executive and/or Client Success Director on ways to increase revenue.
Create solutions based on client needs, to include researching product and service information from suppliers, including costs, availability, and delivery schedule for designated accounts.
Follow trends in the marketplace to best develop creative merchandise solutions.
Manage projects within the Client Success team, coordinating multiple stakeholder groups to develop and execute deliverables.
Participate in sales/supplier/client meetings to increase product and solutions knowledge.
Create and design artwork for client orders and develop client proposals and presentations on an as needed basis in Adobe Illustrator and PowerPoint.
Be people-oriented, client-focused, and assertive in developing client and supplier relationships.
Qualifications
SKILLS AND EXPERIENCE
2-3 years of B2B sales, inside sales or sales support experience.
Experience in promotional products, PR, marketing services a plus.
Familiarity with CRM systems such as NetSuite, Salesforce, Zoho etc.
Microsoft Office proficiency required.
Bachelor's degree preferred but applicable experience will be considered.
Summit Competencies:
Communication - listening to others and communicating in an effective manner, organizing and delivering information appropriately.
Creativity - developing fresh ideas that provide solutions to all types of business challenges.
Client-focused - building and maintaining excellent service to internal and external clients, always keeping the customer experience in mind.
Initiative - identifying solutions without being prompted to do so, taking initiative, and moving forward without hesitation.
Results-driven - focusing on results and desired outcomes and how best to achieve them, maintaining a personal sense of ownership and accountability.
Teamwork - promoting cooperation and commitment within a team, to achieve common goals.
Role Competencies:
Problem-solving - applying critical thought and insight to make sense of the issue and recommend a solution that shows excellent analytical and problem-solving skills.
Relationship-building - building constructive working relationships (internal and external) by fostering a high level of acceptance, cooperation, and mutual respect.
Independent Action - taking strong initiative, exercised with an ability to use responsible decision-making and work collaboratively across all functional areas of Summit.
Calm under Pressure - Remaining calm in stressful situations and handling confrontational situations with diplomacy, sound judgement, and professionalism.
Attention to Detail - Managing multiple projects simultaneously, while maintaining superior attention to detail.
$55k-100k yearly est. 6d ago
Bilingual Korean Logistics Specialist
Hanwha Advanced Materials Georgia
Specialist job in Cartersville, GA
Job Overview: We are seeking a Logistics Specialist to manage inbound and outbound operations, oversee 3PL warehouse activities, and handle recycling processes. The role ensures efficient material flow, accurate recordkeeping, and safe warehouse operations. Strong computer skills are essential to manage inventory systems, reporting, and scheduling efficiently.
Key Responsibilities:
- Coordinate inbound and outbound schedules with suppliers, carriers, and 3PL partners.
- Manage inventory receipt, shipment records, and related documentation.
- Prepare operational reports and process accounting entries.
- Oversee 3PL operations, including safety, equipment, and workforce management.
- Plan and manage recycling collection and scrap material sales.
- Implement quality control and process improvements to optimize efficiency.
Qualifications:
- Experience in logistics, warehouse, or supply chain operations.
- Strong computer skills including MS Office, SAP, WMS.
- Strong organizational, reporting, and communication skills.
- Knowledge of 3PL management and recycling processes.
- Ability to prioritize tasks and manage multiple schedules.
Skills:
- Scheduling and coordination
- Inventory and documentation management
- Reporting and performance tracking
- Safety and quality control
- Recycling and scrap material management
- Advanced computer and data management skills
$30k-46k yearly est. 2d ago
Oncology (Precision Medicine) Business Specialist - Atlanta South, GA
Astellas Pharma, Inc. 4.9
Specialist job in Atlanta, GA
Precision Medicine Business Specialist - Atlanta S, GA Astellas is announcing a Precision Medicine Business Specialist opportunity in the Atlanta S, GA area. PURPOSE AND SCOPE: To ensure the achievement of sales goals in territory by promoting Astellas oncology products and services to physicians and other medical personnel within assigned geography. Educate customers on characteristics, advantages, indicated treatment and all other developments related to promoted products. Professionally represent Astellas in the field and ensure high levels of visibility and customer satisfaction in territory. Maintain effective communication and relationships with key external and internal customers.
Flexible pay grade level, based on candidate background and skillset.
ESSENTIAL JOB RESPONSIBILITIES:
* Call on targeted physicians and oncology centers to promote and educate on the use of Astellas products through one-on-one meetings and presentations, professional education programs and other appropriate means. Responsible for ensuring high levels of call and field productivity; expected to meet call plan expectations, with 5 days in the field each week, supported by office time needed for call planning and follow-up, preparing presentations, making appointments, etc.
* Develop Sales plans and business territory plan activities to support customers using company resources and promotional activities as identified by Oncology Regional Business Manager (ORBM)
* Utilize clinical knowledge to influence prescribing habits
* Coordinate promotional efforts with peers across franchises
* Achieve quarterly sales goals within territory while adhering to all ethical sales practices and required regulations
* Deliver the highest level of clinical and technical value, helping the healthcare customer meet their unique patient care needs, while operating at all times within regulatory guidelines
* Ensure optimum strategy development using territory business plan
* Responsible for accurately reporting sales activities, testing, territory expenses and submitting written reports as necessary by the deadline set forth and defined by Oncology Regional Business Manager
* Appropriately manage and maintain all company equipment and promotional materials (company literature, materials, etc.) according to necessary company guidelines
* Attend all company-sponsored sales and medical meetings as directed by company management (POA's, National Sales Meetings, Regional and Local Conventions, etc.)
* Continuous learning on efficient sales and communication techniques and product / therapeutic area training
* Additional responsibilities as necessary
QUANTITATIVE DIMENSIONS:
* Direct impact on obtaining sales attainment
* Maintain adequate call coverage at National Level
* Deployment of promotional resources at National Level
ORGANIZATIONAL CONTEXT:
* Reports to Oncology Regional Business Manager (ORBM)
* No Direct Reports
$55k-115k yearly est. 24d ago
Business Professional Specialist
Adobe Systems Incorporated 4.8
Specialist job in Atlanta, GA
Our Company Changing the world through digital experiences is what Adobe's all about. We give everyone-from emerging artists to global brands-everything they need to design and deliver exceptional digital experiences! We're passionate about empowering people to create beautiful and powerful images, videos, and apps, and transform how companies interact with customers across every screen.
We're on a mission to hire the very best and are committed to creating exceptional employee experiences where everyone is respected and has access to equal opportunity. We realize that new ideas can come from everywhere in the organization, and we know the next big idea could be yours!
Hiring Locations: U.S. Various
The Opportunity
There are billions of Business Professionals and Consumers in the world who want to be both creative and efficient to accomplish their objectives. They see AI and conversational interfaces as a more productive way to accelerate creative storytelling and to quickly synthesize information across multiple documents. They are looking for quick and easy tools that are available on every computing surface and an easy onramp that allows them to trial products and subscribe based on the value derived. As the need for creative expression continues to grow exponentially, creativity and productivity are merging. AI can make them more creative and productive in their business context.
The job of the BP&C sales team is to bring this guiding message to our enterprise customers and to show how Adobe can provide value and compete against a new host of broad-based productivity products in the market.
Business Goals
The opportunity described above for Business Professionals and Consumers will be the driving force of the Business Professionals and Consumers sales (BP&C) team. That team will be responsible for Adobe Acrobat and Adobe Express in the enterprise segment. Those products have increasing interconnected enterprise workflows that allow business professionals to understand and synthesize documents and other corporate material to produce highly designed and creative output via Express. This combination of insights and creativity lies at the center of what are customers are seeking and what the BP&C sales team is chartered to represent.
Team Traits
The BP&C team needs to have the following traits:
* New Landscape & Knowledge - well-versed in a new landscape of productivity tools that are being positioned across the enterprise and how Adobe's offerings stack up against a new competitive landscape.
* Demand-led Sales - the ability to identify net new use cases for business professionals, to run a full sales cycles from deck and demo to identification of pain and metrics to POC to close as both out of cycle and part of a renewal.
* Pipeline Generation - personal responsibility over pipeline generation to new functional buyers of our business professional offerings beyond the traditional Acrobat user and into marketing, field sales, and knowledge workers.
* New Products & Demo - the ability to personally sell, position and demo Acrobat, Express plus a host of potential new products and offers including integration of Express into Co-Pilot, ChatGPT and other business professional products and integrations from Adobe. Members of this team are proxies for knowledge workers so therefore this team needs to show how companies can benefit from our offerings personally.
* Technical Knowledge, Curiosity & Understanding - the ability to do simple demonstration of products without technical help to demonstrate the value and ease of use of our products to the business professional.
* Change Agility & Growth Mindset - Comfort operating in ambiguity and evolving GTM. Willingness to test/learn new plays and iterate quickly. Ability to influence peers to adopt the new persona-based approach.
* Cross-Functional Influence & Internal Navigation - Ability to work with PMM on use cases and industry plays. Ability to partner with core sellers for multiproduct deals without channel conflict. Ability to influence product and GTM teams with persona feedback.
* Strong Operational & Pipeline Discipline - CRM excellence (Clari hygiene, usage tracking, qualification). Velocity pipeline motions (prioritization, expansion triggers). Strong collaboration with Marketing, BDR, Renewals, and Product for feedback loops.
Specialist Requirements
* Pipeline Generation - personal responsibility and activity around pipeline generation with weekly expectation of 5/5 outbounding of 5 contacts to 5 accounts per week. Will do personal outbounding in addition to working with and directly BDR to hit a target of 3 new business meetings (representing expansion or new opps) per week.
* Technical Understanding, Curiosity & Ability to Demo - understanding of Acrobat, Express, Express integrations with ChatBots and net new products that might be introduced by Adobe into this audience. A clear understanding of the competitive landscape for "worker" productivity tooling including Co-Pilot, ChatGPT, Canva, Gamma and others. The ability to demo on sales calls both Acrobat/AIA/Spaces, Express and Express integrated into ChatBots including net new use cases like generative presentations and other that represent net new enterprise workflows which span our products.
* LOB Personas - ability to reach out to, message and hold sales conversations with line of business personas including C-level or C-level -1 roles in sales, marketing, IT, finance, HR, legal and more.
* Deal Progression & Business Case - the ability to run a complex enterprise deal cycle from initial meeting through proof of value to business justification and close both as part of a renewal, but equally importantly, through anniversaries and out of cycle.
* Competitive Positioning - the ability to clearly articulate why Adobe's solutions are better than other products in market for PDF clones, but more importantly, through a host of new productivity tools in the market today including CoPilot, ChatGPT, Canva, Claude, Gamma and others. Fluency in real-world use cases: Sales decks, HR onboarding workflows, operations playbooks, marketing content creation, contract workflows.
* Executive Engagement - the ability and willingness to engage with the highlevel levels of our enterprise customers to talk about Adobe's offerings in the business professional space. Clear ability to "hold the room" at a CEC, to speak other customers success with our products and beyond.
* Leading Indicators - personal responsibility and ownership over leading indicators in meeting counts of 3 new business meetings and 10-15 customer meetings per week.
* Commercial Acumen & Deal Strategy - ability to run full deal cycles for professional-grade tools. Expertise in identifying expansion signals (usage, seat growth, departmental adoption).
* Consultative & Solution-Based Discovery - Ability to demo AI-powered workflows that combine multiple Adobe products. Ability to translate AI capabilities into productivity/business outcomes, not technology. Proficient in ROI justification around "cost savings" or "revenue growth". Ability to lead consultative conversations with cross-functional teams. Distilling complex customer needs into 1-2 high-impact value drivers. Framing problem statements and ROI for executives and end-users.
* Product Evangelism & Customer Education - Skilled in running workshops, enablement sessions, demo days. Ability to simplify complex workflows into intuitive stories. Evangelizing Adobe's AI productivity stack in a way that resonates with non-creative, non-technical buyers.
* Slack - ability and willingness to communicate via Slack for deal updates, team communication and communication broadly with product and marketing spanning our BP&C products.
Our compensation reflects the cost of labor across several U.S. geographic markets, and we pay differently based on those defined markets. The U.S. pay range for this position is $226,800 -- $381,350 annually. Pay within this range varies by work location and may also depend on job-related knowledge, skills, and experience. Your recruiter can share more about the specific salary range for the job location during the hiring process.
In California, the pay range for this position is $263,300 - $381,350 In New York, the pay range for this position is $263,300 - $381,350 In Illinois, the pay range for this position is $247,500 - $358,350
At Adobe, for sales roles starting salaries are expressed as total target compensation (TTC = base + commission), and short-term incentives are in the form of sales commission plans. Non-sales roles starting salaries are expressed as base salary and short-term incentives are in the form of the Annual Incentive Plan (AIP).
In addition, certain roles may be eligible for long-term incentives in the form of a new hire equity award.
State-Specific Notices:
California:
Fair Chance Ordinances
Adobe will consider qualified applicants with arrest or conviction records for employment in accordance with state and local laws and "fair chance" ordinances.
Colorado:
Application Window Notice
There is no deadline to apply to this job posting because Adobe accepts applications for this role on an ongoing basis. The posting will remain open based on hiring needs and position availability.
Massachusetts:
Massachusetts Legal Notice
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Adobe is proud to be an Equal Employment Opportunity employer. We do not discriminate based on gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, veteran status, or any other applicable characteristics protected by law. Learn more.
Adobe aims to make Adobe.com accessible to any and all users. If you have a disability or special need that requires accommodation to navigate our website or complete the application process, email accommodations@adobe.com or call **************.
$71k-111k yearly est. 9d ago
Branch Collections Specialist
Onemain Financial 3.9
Specialist job in East Point, GA
At OneMain, the Branch Collections Specialist contacts customers to help them succeed in resolving their financial obligations by arranging for repayment or settlement of account balances. Branch Collections Specialists focus on our existing customers who have long-term relationships with OneMain.
In the role
Responsible for high volume collections activities to achieve delinquency goals for an assigned branch
Work with customers in a consultative manner, negotiating (including renewing the loan) to resolve account matters
Commitment to excellent customer service with the ability to prioritize and manage multiple responsibilities
Ability to overcome objections and utilize strong negotiation skills to resolve customer delinquencies
REQUIREMENTS:
HS Diploma/GED
Preferred:
Collections or Customer Service experience
Bilingual
Location: On Site
Who we Are
A career with OneMain offers you the potential to earn an annual salary plus incentives. You can steer your career toward leadership roles such as Branch Manager and District Manager by taking advantage of a variety of robust training programs and opportunities to advance. Other team member benefits include:
Health and wellbeing options including medical, prescription, dental, vision, hearing, accident, hospital indemnity, and life insurances
Up to 4% matching 401(k)
Employee Stock Purchase Plan (10% share discount)
Tuition reimbursement
Paid time off (15 days vacation per year, plus 2 personal days, prorated based on start date)
Paid sick leave as determined by state or local ordinance, prorated based on start date
Paid holidays (7 days per year, based on start date)
Paid volunteer time (3 days per year, prorated based on start date)
OneMain Financial (NYSE: OMF) is the leader in offering nonprime customers responsible access to credit and is dedicated to improving the financial well-being of hardworking Americans. Since 1912, we've looked beyond credit scores to help people get the money they need today and reach their goals for tomorrow. Our growing suite of personal loans, credit cards and other products help people borrow better and work toward a brighter future.
In our more than 1,300 community branches and across the U.S., team members help millions of customers solve critical financial needs, including debt consolidation, home and auto repairs, medical procedures and extending household budgets. We meet customers where they want to be -- in person, by phone and online.
At every level, we're committed to an inclusive culture, career development and impacting the communities where we live and work. Getting people to a better place has made us a better company for over a century. There's never been a better time to shine with OneMain.
Key Word tags
Collections, Delinquency, Sales, Retail, Loan Sales, Customer Service, Customer Care, Business Development, New Grad, Newly Graduated, Finance, Full-time, Career, Benefits, Customer Experience, Financial Representative, Credit
$32k-41k yearly est. Auto-Apply 3d ago
E-Billing Specialist
Freeman Mathis & Gary, LLP
Specialist job in Atlanta, GA
Freeman Mathis and Gary, LLP is a rapidly growing, national specialty litigation firm seeking an experienced E-Billing Specialist to join our Atlanta office. The E-Billing Specialist will be executing electronic submissions of client invoices via various e-billing systems. The E-Billing Specialist will need to identify, trouble shoot and resolve issues by coordinating with Attorneys, Billing Specialists, Clients and Legal Administrative Staff. Characteristics that have proven successful in the role include the ability to follow up, multi-task quickly, research and resolve complex billing transactions and above all else, maintain a positive attitude. Solid communication skills are important as E-Billers are required to communicate frequently with attorneys, either in writing or in-person.
The following set of success factors describe the characteristics of those who are successful in our Firm:
Helpful, Congenial, Personable, Positive
Unpretentious, Approachable, Respectful, Team Oriented
Accountable, Takes Ownership, Corrects Mistakes
Organized, Timely, Confidential, Responsive (within 24 hours)
Duties and Responsibilities:
Execute electronic submission of client invoices via various e-billing systems.
Identify, troubleshoot and resolve issues that arise during the invoice submission process.
Coordinate with Attorneys, and Billing Specialists, Clients and Legal Administrative Staff for resolution and maintenance tasks associated with client e-billing requirements.
Escalate issues as needed to Supervisor.
Track statuses of submitted invoices to ensure payment from client.
Maintain internal database of e-billed clients and their compliance requirements.
Document and update reference materials for all aspects of the e-billing process as necessary.
Assist with Partner and Client inquiries in a timely manner.
Provide updates to attorneys, clients and administrative staff.
Work with management, and outside counsel to support and expand the Firm's e-billing program.
Review processed legal, and related legal service provider bills from various internal and external sources for accuracy.
Help manage and curate data in the departments matter management/e-billing system.
Perform research, ad hoc reporting and other analysis projects.
Performs other duties as assigned.
Education, Experience, and Skills:
Candidate must be highly organized and must be able to communicate and meet with attorneys to clarify billing specifics.
This position requires great communication skills, both verbally and written, to attorneys and will include both follow through and follow up skills.
Must be proactive, self-starter, quick learner and detail oriented with the ability to work independently.
Must have a professional demeanor with the ability to work in a team setting.
Must have basic Excel skills, working in spreadsheets, copy and paste and data entry.
Solid analytical and problem-solving skills.
Candidate must have a minimum of 2-3 years of E-Billing experience navigating systems such as Legal Exchange; Legal X; T360; Litigation Advisor [LSS]; Serengeti or similar systems.
3rd party E-billing platform experience preferable.
Bachelor's degree or equivalent preferred and at least 2 years of experience with billing, preferably in a law firm, legal environment or insurance industry.
What we offer you
Competitive compensation
Comprehensive benefits package, including medical, dental, and vision
HSA and FSA plans available for employees and dependents
Work-life balance
Generous PTO policy
401K plan including a 3% Employer Safe Harbor contribution
Firm paid life insurance and long-term disability
Employee Assistance Program
Year-end bonuses and referral fee programs
EEO Statement
Freeman Mathis & Gary, LLP (FMG) is committed to providing equal employment opportunities to all applicants and employees by maintaining a workplace free of discrimination based on race, color, religion, sex, national origin, age, disability, genetic information, or any other protected status as provided by law. FMG complies with all applicable federal, state, and local laws. This position is subject to our drug‑free workplace policy, which includes the ability to pass a pre‑employment drug screen. Employees may be subject to reasonable‑suspicion drug testing in accordance with Firm policies outlined in the Employee Handbook.
The average specialist in Decatur, GA earns between $28,000 and $94,000 annually. This compares to the national average specialist range of $32,000 to $104,000.
Average specialist salary in Decatur, GA
$51,000
What are the biggest employers of Specialists in Decatur, GA?
The biggest employers of Specialists in Decatur, GA are: