Specialist jobs in Downey, CA

Process Optimization Consultant Client Site: Los Angeles, CA (Remote) 6 month contract Rate Range: $70- $90/hr, W2 +Benefits We are looking for a Process Optimization Consultant to support clients ongoing IT refresh project Requirements: Analyzing, improving, and streamlining workflows using Lean, Six Sigma (DMAIC), and Kaizen methods to boost efficiency, cut costs, and ensure quality, requiring skills in data analysis, project leadership, stakeholder engagement, and team coaching to implement process changes and sustain improvements for operational excellence. Key is process optimization and driving measurable improvements in cost reduction, cycle time, quality, customer satisfaction and efficiency. Process Analysis: Map and analyze current processes (AS-IS) to identify bottlenecks, waste, and inefficiencies using data and KPIs. Methodology Application: Lead projects using Lean, Six Sigma (DMAIC/DMADV), and Kaizen events to solve problems and improve performance. Project Management: Plan, execute, and monitor improvement initiatives, ensuring timely and cost-effective results. Team Leadership & Training: Coach and mentor cross-functional teams on continuous improvement tools and foster a culture of problem-solving. Stakeholder Engagement: Collaborate with various departments (IT, Operations, etc.) to gain buy-in and integrate solutions. Data & Metrics: Collect, analyze, and report on performance data to measure ROI and sustain improvements. Core Skills & Tools Methodologies : Lean, Six Sigma (Black Belt/Green Belt), Kaizen, Value Stream Mapping, Root Cause Analysis, DMAIC. Tools : Process Mapping, Statistical Analysis, Process Mining, Automation (RPA), Data Analytics. Attributes : Data-driven, results-oriented, strong leadership, communication, and problem-solving.

Worldwide Logistics Inc. is looking for an Import Customs Logistics professional or Customs Entry Writer. In this position you will work within our Customs Brokerage Department to make each US import shipment or entry a success. Responsibilities: File Importer Security Filing (ISF) File Customs Entry Daily tracking and tracing of customer shipments Communicating with ocean / air carriers, truckers, warehouses for arranging shipments and follow up on shipment updates Accurate and complete documentation preparation Compliance with timeliness of Customs entry and ISF Filings and other Customs regulations Maintain thorough communication with client and overseas offices throughout shipment process Arranging payments to vendors for services rendered Utilizing Customs Brokerage management software for filing and document generation Maintaining reports online or in Excel if required by the account Working in conjunction with other staff to complete required import service Complete accurate profit and loss analysis for each shipment Requirements: Strong attention to detail and accuracy Good communication with teammates, supervisor and clients Ability to multi-task, prioritize, and manage time effectively Aptitude to work independently on daily tasks Capacity to critically analyze a problem and generate possible solutions independently and cooperatively Preferred Skills At least 1 year at US Customs Brokerage Experience as customs broker entry writer Experience with Customs or ISF filings Familiar with US imports Familiar with Customs Requirements of Partner Government Agencies What you'll get in return: Competitive base salary Medical, dental and vision insurance for employees 401K Program to help you invest into your future Flexible vacation time to promote a healthy work-life balance Hybrid schedule - required 3 days in office, 2 days remote (no exceptions)

Recruitment Requirements for Senior Customer Complaint Specialist 1. Education requirements: Bachelor's degree or above, marketing, business administration, psychology,public relations, law or related major; 2. Work experience: at least 1 year or more of experience in handling customer complaints, customer service management, or after-sales support, with a background in the renewable energy, Internet, e-commerce, finance, fast-moving consumer goods, or large manufacturing enterprises; 3. Core competencies: Excellent communication and coordination skills, as well as emotional management skills, can efficiently handle high-emotional customer complaints; Familiar with the customer complaint handling process and crisis response mechanism, can independently lead the closed-loop solution of complex customer complaints; Strong logical analysis and problem-solving ability, can extract systematic improvement plan from customer complaints; Skilled in using CRM system, office software (Excel/Word/PPT) and data analysis tools, can output high-quality customer complaint analysis report Job Responsibilities: 1. Responsible for interpreting domestic and foreign project contracts 2. Responsible for call center customer service reception 3. Responsible for training and promoting the use and optimization of domestic energy storage after-sales systems, and maintenance of after-sales system information. 4. Responsible for actively collecting feedback on after-sales quality, and working with the quality department to improve and optimize quality issues.

Level 2 Helpdesk Technician Contract to Hire, location- Irvine. We are seeking a professional and customer-focused Level 2 Helpdesk Technician to provide advanced technical support for end users. This role involves troubleshooting software, hardware, and network issues, ensuring timely resolution through excellent communication and technical expertise. Key Responsibilities: Respond to user requests and incidents via ticketing system, phone, and email. Provide in-depth technical support for Microsoft Windows 10/11, Microsoft Office, and various business applications. Troubleshoot issues related to network connectivity, including printing, device configuration, and basic network communication (e.g., pinging servers or devices). Support and troubleshoot Microsoft Teams and Office 365 applications. Utilize Active Directory for password resets, account management, and user permissions. Maintain a professional, courteous, and solution-oriented attitude while supporting end users. Accurately document issues, actions, and resolutions within the ticketing system. Qualifications & Experience: Previous Helpdesk or Technical Support experience required. Strong troubleshooting skills across hardware, software, and application environments. Working knowledge of Windows 10/11, Office 365, Active Directory, and Microsoft Teams. Understanding of basic networking concepts, including connectivity troubleshooting and print configuration. Excellent customer service, written, and verbal communication skills. Professional demeanor - friendly, reliable, and adaptable, with a positive "can-do” attitude. Preferred Attributes: Outgoing and approachable personality. Ability to multitask and prioritize effectively in a fast-paced environment. Commitment to providing an exceptional end-user experience.

About the Foundation: The mission of The Ralph M. Parsons Foundation is to improve the quality of life for all people in Los Angeles through impactful grants and strategic initiatives that advance community well-being. To achieve our mission we employ a constellation of interrelated activities that promote civic and cultural vitality, economic stability, access to high quality education and health care, and neighborhood safety and resilience. Our guiding values are collaboration, courage, humility, openness and responsiveness. More information on the Foundation can be found at The Ralph M. Parsons Foundation. Position Summary: The Facilities and Operations Specialist is responsible for implementing the day-to-day administrative and operations needs of the Foundation's office environment. The Foundation includes fifteen (15) staff and is developing processes and procedures to accommodate community groups wishing to use the office space for meetings and convenings. Under the supervision of and reporting to the Director of Operations & Grants Administration and in collaboration with members of the management team, this position will be responsible for all logistics related to the office and facilities, including the use of office space use by external groups, the purchase and maintenance of needed office supplies and equipment, support with staff and board events and retreats, handling of mail and phone messages, and reception duties. Primary Job Duties and Responsibilities: Implement the process and procedure for the use of the office space for hosting external community groups. This includes scheduling, responding to reservation inquiries, arranging for parking, creating lists of resources such as catering, ensuring access to the building, providing agreed upon supplies, ensuring functioning of meeting equipment, and arranging for clean up. Order food and arrange for delivery and provide set up and clean up for board meetings and other work meetings as determined by leadership. Ensure parking and directions are provided for all visitors. Responsible for day-to-day managing of all issues arising related to the facility. This includes mail and packages, parking, phone, electricity, water, air conditioning, heating, appliances, fixtures, sound systems, monitors, televisions, furnishings, window treatments, key cards, lockers, ordering and stocking kitchen and work supplies, and facilities maintenance. Responsible for ensuring the upkeep and maintenance of the office space including janitorial, furniture and appliance repair. Arrange for all IT support troubleshooting and provide onsite assistance as needed. Manage vendor support for the repair, replacement and installation of AV and electronic equipment such as computer monitors, laptops, phones, video monitors, speakers and sound systems, and wifi routers. Participate as needed and abide by all emergency preparedness planning and trainings. Welcome guests and arrange for parking validation and parking instructions as needed. Support with phone and email messages, forwarding to appropriate staff or respond directly if applicable. As required, conduct other duties and special projects. Qualifications Bachelor's degree preferred 3+ years of experience working in a facility, event planning or logistics role Experience working at a foundation or nonprofit preferred Demonstrated experience managing multiple projects at the same time, prioritizing and tracking multiple work streams under deadlines and in a fast-paced environment Proficient in Microsoft Office (Word, Excel, Outlook) and Adobe. Experience with database systems preferred (particularly Blackbaud Grantmaking). Comfortable learning and using various vendor portals (e.g., Envoy) and design tools such as Canva and PowerPoint. Strong interpersonal skills, demonstrated flexibility and adaptability allowing for building relationships with staff, grantees, board members and partners in a respectful and authentic manner Demonstrated commitment to the values of the foundation The Foundation office is located in downtown Los Angeles. This position is required to be on-site during office hours (8:30am to 4:30pm Monday through Friday). Must possess a valid CA driver's license and active automobile insurance as required by the state of California. Must be available to work occasional early mornings, evenings and weekends. Physical requirements for the job may involve light lifting and carrying, and climbing stairs. The non-exempt salary hiring range for this position is $75,000 - $110,000 and is commensurate with experience. Our client has a generous benefits package, including health, dental, vision, life and disability insurance and a 403(b) plan with an employer contribution. We value thoughtful applications that reflect your alignment with our mission and values. Applications will be reviewed on a rolling basis. Only shortlisted candidates will be contacted. The Ralph M. Parsons Foundation acknowledges that equal opportunity for all persons is a fundamental human value. Each employee and applicant will be considered on the basis of individual ability and merit, without regard to race, color, religion, age, sex, sexual orientation, gender identity, gender expression, pregnancy, ancestry, national origin, marital status, physical disability, mental disability, medical condition, genetic information, protected military or veteran status, or any other characteristics, or combination of characteristics, protected by federal, state, or local laws. Reasonable accommodations will be made for qualified applicants with disabilities to participate in the application process.

Location: 10250 Constellation Blvd, Century City, Los Angeles, US (hybrid style, 3 days working in the office) About This Role Department: Content Moderation Contract Type: Full-time Responsibilities Able to lead the Mexico Team remotely to complete content moderation work with quantitative and qualitative results and train the team; Review and identify different types of content based on various factors and policies, ensuring compliance with community guidelines Moderators are expected to work closely with other teams, such as the content operations, and broadcaster operations, to address any discovered issues for which those teams are responsible Able to collect and analyze data ; Able to hold a meeting and output summary report； Responsible for other assigned tasks regarding content moderation projects Qualifications: English as a working language, if able to use Spanish will be a plus (English: native/Spanish: listening and reading); Able to use computer and MS Office, attention to detail; Be decent, honest, patient, communicative, and responsible; Good organizational and coordination skills; Good data analysis and summary reporting skills Have management experience leading a content auditing or labeling team of more than 15 people or remote management experience is preferred. About BIGO WHO WE ARE BIGO is a fast-growing Singapore technology company established in 2014. Dedicated to creating a better-connected world for everyone, BIGO provides a portfolio of video broadcast and VoIP related products and services powered by advanced Artificial Intelligence (AI) technology. The major products include Bigo Live, Likee (Formerly LIKE video), and imo, and the company now has over 300 million monthly active users in over 150 countries. To enable people to showcase, discover, and stay connected, BIGO is devoted to continuously innovating its AI capabilities, allowing our users to enjoy a positive, healthy, and creative online environment. At present, BIGO has 5 R&D centres, in Singapore, U.S.A., Middle East, India, and China, and over 20 offices around the globe. For more information, please visit our website: *********** OUR MISSION Connect the world and share beautiful moments. OUR VISION To be a content platform inspiring one billion people's lives. OUR KEY TO SUCCESS BIGO is dedicated to technology innovation. We own over 40 patents in VoIP/Video related technology, and over 60 patents are under the process of application. About Our Product-BIGO LIVE BIGO LIVE is founded in March 2016. BIGO LIVE is a leading mobile live stream APP where users live broadcast their life moments, show their talents, interact and send virtual gifts in real time, and enjoy fun live sessions with people worldwide. BIGO LIVE has over 200 million users globally in over 80 countries and regions and is currently the market leader in the industry.

We are seeking a Workplace Experience team member to provide exceptional service and operational support across multiple areas of the office. This role plays a central part in creating a seamless and welcoming environment for employees and guests alike. Responsibilities span from front desk and meeting space coordination to travel support and urgent communication needs. What You'll Do Create a welcoming and polished experience for employees, clients, and guests. Deliver responsive, high-touch customer service in person, by phone, and through digital channels. Collaborate with teammates to share responsibilities and maintain seamless operations. Partner with other departments to direct inquiries and resolve issues efficiently. Serve as a local resource for workplace requests, ensuring smooth handling of needs ranging from logistics to event coordination. Safeguard sensitive and confidential information with the highest level of discretion. What We're Looking For Strong verbal and written communication skills. A customer-first mindset, with the ability to handle requests thoughtfully and professionally. Initiative and sound judgment to manage situations independently when needed. Your Background High school diploma or equivalent required. 3-5 years of experience in a similar environment (hospitality, reception, call center, facilities, or administrative support). Prior exposure to professional services or corporate environments a plus. The Phoenix Group Advisors is an equal opportunity employer. We are committed to creating a diverse and inclusive workplace and prohibit discrimination and harassment of any kind based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. We strive to attract talented individuals from all backgrounds and provide equal employment opportunities to all employees and applicants for employment.

Helpdesk Support Salary Range: $60k to $67k The Customer Support I Technician will provide first-line technical support to customers via phone and email. This role involves diagnosing and resolving basic technical issues, assisting with account management, and ensuring positive customer experience. The primary focus is on closing issues on first contact and escalating more complex problems to tier 2 support. Key Responsibilities Respond to customer inquiries and provide technical assistance for common issues related to hardware, software, and network connectivity. Assist customers with account setup, password resets, and general troubleshooting. Document and track customer interactions and solutions in the help desk system. Escalate complex issues to tier 2 technicians or other departments as needed. Maintain a high level of customer satisfaction through effective communication and problem-solving. Process paperwork for new hire onboarding and offboarding, including user account management using MS Active Directory, Office 365, and Exchange Online. Provide support through assessing and assigning Help Desk requests via telephone email, and chat, ensuring that all trouble tickets are handled in a controlled manner while interfacing with the user community. Qualifications for the Role High School Diploma or equivalent. Strong verbal and written communication skills. Basic knowledge of computer hardware, software, and networking. Ability to work in a fast-paced environment and handle multiple tasks simultaneously. Previous customer service or technical support experience is a plus. Experience troubleshooting hardware/software issues on MAC, PC, and iPhone. Familiarity supporting Office 365 services like email, Outlook, Word, and Excel. Experience with cloud file storage solutions like Dropbox, SharePoint/OneDrive, and Box. Work Environment This position is based in a call center environment in the LA office and may require shift work, including evenings and weekends

SNF Payroll & HR serves skilled nursing facilities and other lines of business across the United States. Taking the time to understand our clients' labor force and HR needs, we create a tailored software solution for them that incorporates workforce management, applicant tracking, talent management, learning management, and performance management plus employee data. We help our clients leverage all the benefits of HR analytics with tailored payroll and benefits software. That way they can leave the back-end process to us, and get back to doing what they do best: serving their patients and customers! Who We're Looking For: We're searching for a motivated, high-caliber professional who thrives in a fast-moving environment where accuracy, innovation, and client service truly matter. In this role, you will strengthen the operational backbone that powers our Payroll & HR services across the healthcare industry. You will tackle complex data challenges, build smarter workflows, and bring clarity to the numbers that drive critical decisions for our clients. You're someone who is both detail-obsessed and big-picture aware. You learn quickly, communicate clearly, collaborate naturally, and bring a genuine drive to elevate processes, solve problems, and deliver exceptional results. If you're hungry for ownership, ready to grow, and excited to make a measurable impact, you'll excel here. Job Overview: The Payroll Intelligence & Systems Specialist is responsible for overseeing all core data, compliance, and reporting functions on behalf of our clients' operations within the healthcare sector. This role ensures accurate and timely PBJ submissions, maintains integrity of general ledger outputs, manages system configurations across our HRIS/Payroll platforms, and delivers high-quality operational reporting as a pivotal service of SNF. The ideal candidate is detail-driven, technologically savvy, and familiar with healthcare payroll and staffing requirements. Key Responsibilities: Payroll-Based Journal (PBJ) Management Prepare, validate, and submit all PBJ files to CMS for skilled nursing and healthcare clients. Ensure accuracy of hours, job codes, pay types, and facility census data. Monitor submission windows and proactively communicate deadlines and discrepancies. Work with facility administrators, schedulers, and payroll teams to resolve PBJ data issues. Maintain audit trails and documentation for compliance. General Ledger (GL) & Financial Mapping Maintain and update GL mappings for payroll and labor cost allocations. Perform regular audits to ensure accurate postings to client financial systems. Collaborate with Accounting departments to troubleshoot variances or missing entries. Provide support during month-end close related to payroll journal entries. Systems Administration & Configuration Serve as the internal expert for our HRIS/Payroll platform (Isolved). Manage system setups, configuration changes, user permissions, and integrations. Identify system inefficiencies and recommend workflow or configuration improvements. Act as liaison with vendors for enhancements, troubleshooting, and escalations. Support new client onboarding with system builds, GL mapping, PBJ setup, and data validation. Reporting & Analytics Create and maintain standard and custom reports for clients and internal leadership. Ensure accuracy and consistency across labor, payroll, compliance, and financial reports. Analyze trends related to overtime, labor costs, staffing compliance, and productivity. Provide insights that support operational decisions and client performance. Qualifications 3-5 years of experience in payroll, HRIS administration, PBJ management, or related healthcare operations. Strong understanding of CMS PBJ rules, job codes, and reporting structures (healthcare required). Experience with GL mapping, payroll journal entries, and labor cost reporting. Proficiency with HRIS/Payroll systems (e.g., Isolved, UKG, Paylocity, ADP, or similar). Advanced Excel skills (v-lookups, pivot tables, formulas) and strong analytical abilities. · Experience supporting multi-facility healthcare organizations (SNF, ALF, Home Health, etc.). Ability to manage multiple deadlines in a fast-paced environment. Desired Traits and Skills: · Exceptional attention to detail, accuracy, and data integrity. · Proficiency in data visualization tools (e.g., Tableau, Power BI) and SQL · Familiarity with labor compliance requirements, census reporting, and scheduling workflows. · Experience with API or flat-file integrations between systems. · Strong analytical, problem solving, and critical thinking skills · Excellent communication skills to convey complex findings to diverse audiences · Familiarity with statistical analysis and machine learning concepts Salary & Benefits · 75-95k depending on experience · Unlimited PTO · Optional work-from-home two days per week after initial training period · Medical, dental, vision, and life insurance · FSA Available · 401(k) available after 1 year of service We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, gender identity, sexual orientation, age, marital status or disability status, or any other characteristic protected by Federal, State or Local law.

What you will find ... production support for Oracle Cloud (Benefits & Absence) remote available for: AZ, CA, CO, FL, GA, MN, NV, OR, & TX exceptional benefits (pension plan options) What you will do ... production support for Oracle Cloud (Benefits & Absence) break fix & troubleshoot Oracle Cloud (Benefits & Absence) project support for enhancements (Open Enrollment) configuration & testing Oracle Cloud (Benefits & Absence) OTBI report writing & audit files for compliance Wish list ... 3+ years in Oracle Cloud modules (Benefits & Absence) Oracle Cloud production support (primary Benefits & Absence) experience with Oracle HCM Cloud & Oracle HR preferred healthcare or hospital IT environment a big plus

JOB PURPOSE: Ensure medical records are accurate, compliant, and complete to support successful claims and minimize denials. Manage record reviews, audits, and appeals while collaborating with internal teams and BPO counterparts to maintain updated guidelines and drive process improvements. Job Duties and Responsibilities Ensure accurate record reviews, retrieve medical records, and send out medical record requests as needed within the required time frame. Ensure medical records are compliant with payer-specific guidelines before submission. Investigate medical record denials, and communicate actions that need to be taken to resolve them and document findings on CMD and the Jira Project. Initiate appeals to the payer as necessary to resolve medical record denials. Thoroughly navigate and manage post-payment and pre-payment reviews, ensuring proper documentation, timely responses, and compliance with regulatory and contractual requirements. Research and update payer-related guidelines regularly, ensuring all departments follow best practices and have access to the most current documentation. Support training and day-to-day guidance for BPO team members by sharing knowledge, addressing questions, and escalating needs or issues to the lead or supervisor to strengthen performance and ensure aligned, efficient operations. Participate in the department's L10 meetings, identify and bring issues, and develop and execute quarterly rocks to drive alignment and improvements toward Cipher VTO. Ensure clear and efficient communication by responding to partner emails and requests promptly. Perform facility spot checks to maintain charts/documentation up to date with payer guidelines. Perform other related duties as assigned. Minimum Qualifications Education / Experience High School Diploma or equivalent 2 years' experience Proficient with Microsoft Office Suite Adobe Acrobat Experience EOS Knowledge/Understanding Preferred Proficient in Atlassian Products (Jira & Confluence) preferred Experience in Insurance Payers compliance preferred

Requirements Must possess a professional demeanor and strong customer service/consulting/training skills Experience troubleshooting/repairing desktop and laptop hardware in the field or in a related area Basic understanding of networks, Intel servers and telecoms Strong Break / Fix skills Desktops, Workstations, Notebooks, and Dell tablets Strong Microsoft Office skills (Outlook, Excel, Word, and PowerPoint) Strong Microsoft operating system troubleshooting skills Strong mac OS operating system (Big Sur & above) troubleshooting skills Strong problem solving and critical thinking skills Strong written and verbal communication skills Must be self-motivated and the ability to work independently with minimal supervision Must have excellent time management skills Must be detail and process oriented Ability to walk long distances across large facilities Must be able to pass a background security check Valid driver's license and reliable transportation

Important information: To be immediately considered, please send an updated version of your resume to ************************* Job Title: Computer Support Associate (Infrastructure Engineer) Pay rate: $32.78 per hour Duration: Until Oct/2025 W2 contract only (No C2C) Location- Torrance, CA, 90503 (ONSITE) Onsite Here are the skill set they are looking for- • 3-5 years Dell and HP laptop and workstation support. Mac is a plus. • 1-3 years RedHat Linux experience a plus • 1-3 Cisco router and switch deployment/support a plus. • Service Now ticketing Key Responsibilities: Provide hands-on IT support for all departments at the Torrance location. Troubleshoot hardware, software, and network issues across desktops, laptops, printers, and peripherals. Deliver exceptional customer service to internal users and stakeholders. Manage and resolve IT tickets using ServiceNow or similar platforms. Support and maintain networking equipment, endpoints, and collaborative tools. Assist with AI-related tools and technologies as part of ongoing innovation efforts. Document resolutions, procedures, and updates in knowledge bases and ticketing systems. Participate in system upgrades, deployments, and asset lifecycle management. Required Skills & Qualifications: Proven experience in IT support or engineering roles. Strong troubleshooting skills across hardware, software, and networking. Familiarity with ServiceNow, incident management, and ticket prioritization. General understanding of AI technologies and their application in IT environments. Excellent communication and interpersonal skills. Ability to work independently and collaboratively across teams.

Key Responsibilities: · Provide second-level technical support for desktop/laptop hardware, software, and peripheral issues. · Diagnose and resolve advanced technical issues escalated from the L1 support team. · Install, configure, and maintain operating systems, software applications, and system updates. · Perform root cause analysis to identify recurring technical problems and develop solutions. · Excellent in troubleshooting break/fix issues of windows and mac computers · Assist with network connectivity issues, including LAN/WAN, Wi-Fi, and VPN. · Collaborate with IT team members on projects, upgrades, and implementations. · Maintain accurate records of work performed, issues, and resolutions using the company's ticketing system. · Provide remote support and troubleshooting for users working from home or in the field. · Train and mentor junior support technicians as needed. · Ensure compliance with IT policies, security protocols, and best practices. · Perform routine maintenance and inspections to ensure optimal performance of equipment · Build and maintain strong relationships with end users and ensure user satisfaction Qualifications: · Associate's or bachelor's degree in information technology, Computer Science, or related field, or equivalent work experience. · 3-5 years of experience in a desktop support or similar role. · Strong knowledge of Windows and Mac operating systems. · Proficiency with Microsoft Office Suite and other common software applications. · Experience with Active Directory, group policies, and user account management. · Familiarity with remote desktop tools and support software. · Excellent problem-solving and analytical skills. · Strong communication and interpersonal skills. · Ability to work independently and as part of a team. · Relevant certifications such as CompTIA A+, Network+, or Microsoft Certified Desktop Support Technician (MCDST) are a plus

AVID Technical Resources is seeking a Desktop Support Specialist for our client in the entertainment industry in Los Angeles. This is a contract to perm role at up to $75,000 DOE and pays hourly on contract. Required Skills Excellent written and oral communication skills Ability to troubleshoot and support user issues At least 3 years of Tier II support experience Strong knowledge of Win and MacOS environment A+, MSDT, or Help Desk certification preferred.

This position handles loan operations, remittance/wires, and stand-by letters of Credit within the operations in the office. Works independently to process all types of loans (syndication, bilateral, fixed term, and real estate) to accurately reflect loan activity on the bank's loan system. This includes loan disbursements and payments, interest rate changes and rollover for all types of loans according to established department procedures. Covers for wire transfers as requested from other departments. Handles SBLC registration and imaging under IMEX trade system. Job Responsibilities • Monitors and escalates overdue and non-overdue payments to IBG and Management on a daily basis. • End to end processing for loan disbursement request. • Review Facility Activation sheet received from Credit Control Unit. • Review Credit Agreement for new onboarding facility. • Ensures loan disbursement request comply with the term and condition under loan facility agreement. • Ensures there is sufficient limit being set up and available for each loan disbursement. • Acquire daily interest rates to assist in determining the appropriate loan pricing and create a new loan account in Loan system based on different loan type. • Generates rate change notices, and mails to customer for interest rate setting/rollover. • Ensures there is no missing billing for any loan payment due. • Monitors and generates loan billing notices and mails to customer in advance. • Handles loan interest and fee collection. • Handles loan repayment request. • End-to-end processing for loan breakage fund penalty calculation and collection. • Retrieves Agent Bank and customers instructions daily. • Maintains and updates loan daily transaction log. • Updates and report daily funding position to Treasury & Markets. • Retrieves end of day loan system report. • Retrieves incoming wires and Nostro account statement. • Performs end of day balancing and reconciliation. • Maintains loan documentation records and files. • Prepares and releases Swift payment messages for loan drawdown request. • Clears sanction hits under EWSS system or escalates to Compliance Officer for potential hit. • Covers for wire transfers as requested from other departments. • Handles SBLC registration and imaging under Singapore IMEX trade system. • Provides customer service to internal and external customers. • Contacts Agent Banks and clients as needed. • Responsible for user acceptance testing (UAT). • Other duties as assigned. Education: Bachelor's Degree in Business Administration and/or related field required. Experience: 3-5 years Loan Operations experience required. Knowledge of Commercial Loan lifecycle required. Knowledge of SWIFT payment system preferred. Knowledge of Standby Letters of Credit trade product is a plus but not necessary. Skills/Ability: Independent and motivated team player. Possess strong interpersonal and communications skills. Strong aptitude for detail, accuracy, and organization. Ability to work in a fast-paced, high-volume environment. Can work on own initiative, ability to prioritize workloads and deliver to tight timescales. Ability to problem-solve & provide suggestions to operational issues through a pragmatic and commercially sound approach. Proficient MS Office Word/Excel/PowerPoint skills and understanding of core banking systems.

Company Profile SoCal JCB is a highly successful, fast-growing business. We pride ourselves in customer service. We invest in our workforce and offer a highly competitive compensation and benefit program. SoCal JCB is an authorized dealer for JCB construction equipment including skid steer loaders, backhoe loaders, wheel loaders, excavators and telehandlers. Position Purpose The Service Specialist is responsible for processing service department Work Orders and ordering/receiving parts. This position reports to the Service Manager. Position Type: Exempt Major Tasks, Responsibilities & Key Accountabilities Interacts directly with customers, meet expectations, handles potential problem situations, customer satisfaction. Reviews work orders for completeness and accuracy prior to customer billing Submits all service warranty and Product Improvement Program claims within the required timeframe to receive maximum credit Handles inbound service and parts inquiries Research and places parts orders from JCB and various vendors Handles all shop inquiries in an efficient and responsive manner. Maintains parts inventory. Researches and advises technicians of parts and orders. Monitor and update Livelink to drive parts and service revenue. Ensures safety policy and practices are followed Maintains a clean and professional image according to JCB Standards Conducts business in alignment with the company's Values Performs other related duties as required. Knowledge, Skills, Abilities & Competencies High School diploma or equivalent experience Proficiency with Microsoft Word, Excel and PowerPoint Ability to perform multiple tasks while maintaining a sense of urgency. Excellent customer service skills Excellent problem-solving skills - ability to think outside the box Strong interpersonal and team working skills Excellent oral and written communication with an emphasis on phone skills Ability to take direction well and work with minimal supervision Bilingual in English/Spanish required JCB is an equal employment opportunities (EEO) employer in accordance with applicable federal, state and local laws. JCB complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. EEO EMPLOYER/VET/DISABLED JCB is not currently hiring individuals for this position who now or in the future require sponsorship for employment visa status; however, as a global company, JCB offers many job opportunities outside of the U.S. which can be found through our website at ****************************************

Are you interested in joining a Global Investment Management Firm? Our client is looking for a dynamic individual ready to join our team as a Service Desk Engineer . We will be building out a new environment with state of the art technology. Your key responsibilities include: Act as a first point of contact for users striving towards first call resolution but able to escalate when needed. Deliver advanced hands-on and remote support for critical end-user computing tasks, such as telephony (Cisco and dealer voice), mobile devices (iOS and Android), and video conferencing systems (Zoom). Engage in collaborative efforts with second and third level technology teams, both domestically and internationally, to resolve complex or urgent issues. Create and manage detailed logs of incidents and requests, identifying trends. Handle user requests and incidents through multiple channels including walk-ups, chats, email, MS Teams, and ticketing systems. Building and deploying PCs and laptops.

Enablon Certified Candidates required Enablon Support Specialist Domain expert on Environmental Sustainability and Management, specialist on Enablon Support Specialist with experience in ENABLON L2 & L3 incidents support The ideal candidate will handle user incident management, manage access requests, monitor error messages, and ensure periodic validation of active clients. Additionally, responsibilities include conducting weekly, monthly meetings, ensuring deployment stability, and creating monthly KPIs on data completeness. Qualifications Essentials: • Minimum 2-year experience in supporting/ implementing Enablon software solution and 5-year experience in EHS domain • Certified in Enablon [builder, shared function, IMS & Audit modules] • Strong functional knowledge of EHS modules: Risk Management, Metrics, Health and • Safety/Incident Management Systems, Audit and Shared Functions. • Strong understanding of subject matter concepts related to environmental, health, safety, occupational health, and sustainability • Good analytical and problem-solving skills. • Good interpersonal, communication, and collaboration skills to work. Preferred: • Experience with implementing or supporting other Environment, Health & Safety (EHS) Software products. • Experience with EHSQ concepts and standards as it relates to the capital projects industry Note : If you are interested please share me your resumes to ********************* or else reach me at **********.