Specialist jobs in Dublin, CA

Job Title: Level 2 Desktop Support Engineer Client: Global Finance Company Duration: 6-month contract, possible extension Compensation: $55-70/hour Level 2 Helpdesk Technician We are seeking a Level 2 Helpdesk Technician to join our IT team for short-term projects, with a primary focus on Helpdesk support. This role will concentrate on day-to-day technical assistance while senior-level tasks are handled by another team member. The position is onsite in Palo Alto, mainly supporting their Finance team, with occasional coverage in San Francisco if needed. Key Responsibilities Provide Level 2 support with AV and Microsoft-related issues. Troubleshoot and resolve issues related to Zoom, Slack, Google Workspace, Dropbox, Mimecast. Handle printing problems, email spam issues, and standard desktop support. Manage Active Directory (On-Prem) and Okta integrations (Okta pushes to O365 tenant). Support cleanup and optimization of Okta tenants. Work with InTune for device management. Provide hands-on assistance for infrastructure cleanup and migration projects. Escalate server-side and network issues per established protocols. Technical Environment Mac-first organization (Google Workspace, not Exchange). On-Prem AD, no Azure AD. Legacy on-prem servers being phased out after financial system migrations late in 2026. Tools: Zoom, Slack, Google Workspace, Dropbox, DocuSign, Mimecast, Sublime, Adaptive Security. The person will be helping a team mostly consisting of Windows users even though the entire organization is 90% Mac. Requirements 4+ years of Helpdesk experience (Level 2 or equivalent). Strong proficiency in Windows troubleshooting. Familiarity with Active Directory (On-Prem), Okta, InTune. Excellent communication and customer service skills. Ability to work onsite in Palo Alto; occasional SF coverage if needed. Experience supporting finance teams. Knowledge of infrastructure cleanup and migration best practices.

Salary Range:$26.50 To $31.25 Hourly HelpDesk Technician Job Type: Full-Time | Non-Exempt | In Office Salary Range: $26.50 - $31.25 per year Commercial Bank of California (CBC) is the largest Latino-owned bank in California and a certified Minority Depository Institution (MDI). Headquartered in Irvine and founded in 2003, CBC is one of the largest privately held banks in the state, with over $3.5 billion in assets as of December 2024. We are a purpose-driven financial institution committed to building long-term relationships and delivering innovative, personalized banking solutions. Our leadership reflects the diverse communities we serve, and our mission is rooted in empowering entrepreneurs, business owners, and community leaders to thrive. As a certified MDI, CBC is proud to play a vital role in advancing financial inclusion and economic opportunity. We believe in a higher vision for banking-one that prioritizes trust, collaboration, and community impact. Join us and be part of a team that's redefining what it means to be a community-focused, relationship-driven bank that puts people over profits. Job Summary The Helpdesk Technician serves as the first point of contact for employees seeking technical support and is responsible for delivering exceptional customer service for company-supported computer applications and platforms. This role involves diagnosing and resolving technical issues, providing guidance on appropriate solutions, and ensuring timely follow-up. The technician also performs routine daily tasks, maintains documentation, and contributes to special departmental projects to enhance IT operations and user experience. Essential Duties and Responsibilities Provide technical assistance to employees in person, by phone, or email, ensuring timely and effective resolution of hardware, software, and mobile device issues. Install, configure, and maintain computers, printers, and peripherals; perform routine maintenance and repairs. Log and track help desk interactions, escalate urgent issues, and follow up to ensure complete resolution. Maintain system security, data integrity, and user access credentials; simulate and recreate user issues for troubleshooting. Assist in updating training materials and provide user training as needed. Support IT projects, prepare reports, and collaborate with vendors on upgrades and maintenance. Monitor and report recurring issues to management; stay current with system updates and industry trends. Maintain accurate inventory of desktop and printing equipment. Ensure compliance with Bank policies, procedures, and applicable regulations including BSA/AML and OSHA standards. Promote a respectful, inclusive, and ethical work environment aligned with the Bank's values and goals. Minimum Qualifications These specifications are general guidelines based on the minimum experience normally considered essential to the satisfactory performance of this position. The requirements listed below are representative of the knowledge, skill and/or ability required to perform the position in a satisfactory manner. Individual abilities may result in some deviation from these guidelines. Associate's degree in IT or related field, or equivalent technical training and 2+ years of relevant experience; Bachelor's degree preferred. Basic knowledge of IT operations, hardware/software troubleshooting, and network support. Familiarity with banking industry compliance and security standards is a plus. Strong communication skills with the ability to explain technical concepts clearly. Proficient in Microsoft Office, desktop applications, and mobile device platforms. Strong organizational, time management, and problem-solving skills. Ability to work independently and manage multiple tasks effectively. Valid driver's license and reliable transportation may be required. Benefits & Perks Competitive employer contribution to medical, dental and vision coverage 401k plan with employer match Flexible Spending Accounts (FSA) and Dependent Care Accounts Employee Assistance Program (EAP) Employer provided Calm subscription Employer provided mental health benefits through Teladoc Life, AD&D and disability insurance Minimum 15 Days of Vacation, 11 Paid Federal Holidays, Paid Time off to Volunteer Online discount program Tuition Reimbursement Program Equal Employment Opportunity & Accommodations Commercial Bank of California is proud to be an Equal Employment Opportunity employer. We are committed to creating an inclusive environment for all employees and applicants. All qualified individuals will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, disability, protected veteran status, or any other legally protected characteristic. We evaluate applicants fairly and equitably, including those with criminal histories, in accordance with applicable federal, state, and local laws. Commercial Bank of California is also committed to providing reasonable accommodations to individuals with disabilities. If you require a reasonable accommodation during the application or interview process, please contact us at ************ with the nature of your request and your contact information. Recruitment Policy Commercial Bank of California does not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to CBC, either directly or indirectly, will be considered the property of Commercial Bank of California. We will not pay a fee for any placement resulting from the receipt of an unsolicited resume. To submit candidates for consideration, recruiting agencies must have a valid, written, and fully executed agreement with Commercial Bank of California. Without such an agreement in place, no agency submissions will be accepted or compensated.

We are a specialized technology staffing agency supporting professional and financial services companies. Why do we stand out in technology staffing? We listen and act as advisors for our candidates on how they can best add value, find interesting projects, and pave a path for career advancement. We advocate for the best pay, diversity in tech, and the best job fit for every candidate we place. Our client, an investment firm, is seeking a Desktop Support Technician to join their team in San Francisco, CA! Responsibilities Serve as the first point of contact for technical support requests via ticketing system, email, Teams, phone, and walk-ups. Troubleshoot and resolve issues in a Windows-focused environment, including desktops, laptops, printers, and peripherals. Manage and support user accounts, password resets, and group memberships in Active Directory. Provide day-to-day support for Microsoft 365 applications (Outlook, Teams, OneDrive, SharePoint, etc.). Assist with remote connectivity issues such as VPN, MFA, and mobile device setup. Support conference room setups, Zoom/Teams calls, and general AV equipment troubleshooting. Help with new hire onboarding, workstation setup, and basic hardware deployments. Maintain accurate documentation of issues, fixes, and processes in the knowledge base. Deliver white-glove customer service, ensuring employees, executives, and high net-worth individuals have a smooth technology experience. Qualifications 2+ years of IT support or help desk experience (corporate or professional services experience is a plus). Hands-on experience supporting Windows 10/11 environments. Experience with Active Directory for account creation, password resets, and group management. Strong working knowledge of Microsoft 365 suite (Outlook, Teams, OneDrive, SharePoint). Familiarity with networking basics (DNS, DHCP, VPN). Experience supporting conference rooms, telephony, or video conferencing systems. Strong communication and interpersonal skills; proven ability to deliver excellent customer service. Experience using a ticketing system (ServiceNow, Jira, or similar). Bachelor's degree in IT/Computer Science or equivalent practical experience preferred. Pay Rate: $30.00 - $40.00/hr

Duration: 6-month contract, potential to extend or convert Pay Rate: $30.55-32.00/hr Must Haves Strong experience with Office 365 apps Advanced troubleshooting skills 3+ years of experience within help desk or desktop support Tier I and Tier II troubleshooting experience 6 months+ experience with ticketing system Experience with Microsoft Office Suite Highly motivated Positive attitude Understanding of SSH, Ping, Two-factor authentication, SSO, geo-blocking Overview An employer is looking for a Tier II Desktop Support Technician. This person will be working with one other person. They need to be independent, a quick learner and have a positive attitude. This person will be resolving anywhere from 6-25 tickets a day. These tickets will come through ServiceNow--ServiceNow experience is preferred however any ticketing system will suffice. They will be working with internal employees only via the ticketing system, phone, email and some in person. Examples of issues they will troubleshoot will be physical set ups, desk set ups, replacing hard drives, adding employees to a distribution list, etc. This person will be working five days a week onsite. There will also be opportunity for overtime. Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law .

The IT Helpdesk Support position provides frontline technical assistance to students, faculty, and staff, ensuring reliable access to campus technology and smooth daily operations. This role requires exceptional customer service, strong technical troubleshooting skills, and the ability to work in a fast-paced academic environment. Key Responsibilities: · Provide in-person, phone, and email technical support for Windows, mac OS, and mobile devices with a focus on high-quality customer service. · Troubleshoot network and Wi-Fi issues, printer connectivity, classroom technology, audiovisual equipment, and other campus systems to minimize instructional disruptions. · Manage and maintain the IT Helpdesk ticketing system, including triaging, tracking, and resolving support requests in a timely manner. · Maintain inventory of IT hardware and peripherals; coordinate imaging, configuration, distribution, and replacement of devices for employees and computer labs. · Support campus VoIP phone systems, including device setup, number assignments, call routing, voicemail configuration, and troubleshooting. · Assist with cybersecurity operations, including endpoint protection (SentinelOne or similar) and enforcement of user security best practices. · Provide support for Zoom-equipped classrooms and hybrid learning environments; train faculty and staff and troubleshoot live instructional sessions. · Build, update, and deploy standardized computer images to ensure consistent software configurations and security compliance. Requirements: · Demonstrated experience supporting Windows and mac OS operating systems. · Proficiency in troubleshooting: o Wi-Fi and network connectivity issues o Printer and peripheral connection problems o Hardware, software, and operating system issues · Hands-on experience with: o Active Directory (user and group management) o Google Workspace, Microsoft 365, and Zoom administration o Computer imaging and deployment tools o Endpoint security systems (SentinelOne or similar) o IT Helpdesk ticketing systems and workflow processes · Excellent communication, customer service, and interpersonal skills. · Strong problem-solving ability, attention to detail, and sense of urgency. · Ability to multitask and work independently in a fast-paced setting. · Collaborative mindset with a willingness to learn new systems quickly. Additional Details: · Flexible working hours required. · Some weekend availability is needed during the start of each semester and for major events such as Commencement, OAKtoberfest, and Orientation. Qualifications · Bachelor's degree in Computer Science, Information Technology, or a related field; or equivalent professional experience. · 1-3 years of experience in an IT Helpdesk or technical support role. · Experience in a higher-education IT environment is preferred but not required.

Job Title : Desktop Support Engineer Duration : Fulltime Responsibilities “Break Fix” support incorporates the IT Onsite Desktop diagnosis and repair of hardware/software by replacing faulty components or configuring replacement equipment OEM Vendor co-ordination for faulty or new hardware requirements “IMAC” is an industry term for Install, Move, Add, Change of IT equipment. Typically, this would include configuration and installation of equipment for new users, moving equipment from one location to another within a site and upgrading hardware, de-installation of software/application “Desk Side Support” includes all types of physical assistance required at the desk of an end user to resolve IT related issues In Scope: Incident Management for Endpoint Devices - Laptop/Desktop/Mobile Devices along handling hardware issues for Monitors and Printers (Best effort basis and accordingly co-ordination with OEM vendor) Hands and Feet support for Video Conferencing equipment and rooms, coordinate with resolver teams/OEMs for any additional support Co-ordination with OEM on Hardware/Software issues Ticket information documentation using ITSM tool. Perform advanced troubleshooting - technology and applications troubleshooting/repair/resolution for all endpoints (laptops, desktops, kiosk machines, and mobiles/tablets) Deployment and configuration of new hire equipment (Manually and/or using automated Tools) Deploying and troubleshooting Windows-based and Mac-based workstations in a corporate environment leveraging Autopilots, Microsoft Intune, JAMF, and other system management tools Hardware and software provisioning (check-in and check-out) Coordinate with the other IT groups to achieve the committed SLAs and deliver world-class customer service Articulate technical solutions to non-technical users in simple and easy to understand terms Occasional work to move/lift IT gear (PC's and Laptops) and move within the site (which involves less than 4 hours of human effort per location per month) - (Ex :Movement of PC from one floor to another) Uplift and reimage of leaver equipment and update of asset management system/CMDB. Update of asset management system/CMDB according to Joiner Mover Leaver Process

Site Support Specialist - VIP Support (Windows & Mac) Fulltime Key Responsibilities • Provide on-site technical support for desktops, laptops, Printers, Mobile devices and peripherals. • Troubleshoot and resolve hardware and software issues for Windows and mac OS systems. • Install, configure, and maintain operating systems and applications. • Manage user accounts, permissions, and access in Active Directory and other systems. • Support network connectivity issues (LAN/Wi-Fi). • Coordinate with remote teams for escalations and advanced troubleshooting. • Maintain inventory of IT assets and ensure compliance with company policies. • Document incidents and resolutions in ticketing systems. o Support IT projects such as system upgrades, migrations, and rollouts. Required Skills • Strong knowledge of Windows OS (Windows 10/11) and mac OS. • Experience with Microsoft Office Suite and common business applications. • Familiarity with Active Directory, Group Policy, and basic networking (TCP/IP, DNS, DHCP). • Ability to diagnose and resolve hardware issues (desktops, laptops, printers). • Knowledge of remote support tools and ticketing systems. • Excellent communication and customer service skills. • Ability to work independently and manage multiple tasks. Soft Skills: • Strong communication and customer service skills. • Ability to work independently and manage multiple tasks. • Analytical thinking and problem-solving abilities. • Willingness to travel between office locations if required. Compensation and Benefits A candidate's pay within the range will depend on their skills, experience, education, and other factors permitted by law. This role may also be eligible for performance-based bonuses subject to company policies. In addition, this role is eligible for the following benefits subject to company policies: medical, dental, vision, pharmacy, life, accidental death & dismemberment, and disability insurance; employee assistance program; 401(k) retirement plan; 10 days of paid time off per year (some positions are eligible for need-based leave with no designated number of leave days per year); and 10 paid holidays per year. Disclaimer HCL is an equal opportunity employer, committed to providing equal employment opportunities to all applicants and employees regardless of race, religion, sex, color, age, national origin, pregnancy, sexual orientation, physical disability or genetic information, military or veteran status, or any other protected classification, in accordance with federal, state, and/or local law. Should any applicant have concerns about discrimination in the hiring process, they should provide a detailed report of those concerns to ****************** for investigation.

This is a long-term onsite role in Fremont, CA 94538. Mon-Fri Regular shift. Looking for Documentation and Change Order (ECR/ECO) specialist responsible for the engineering change control process as part of PLM. Beyond generating and processing Change Orders, duties will include data mining, POC for change-related escalations, managing trackers, inter-department reports, and CIP activities in a high-paced environment. Top Skills: CAD Tools: NX, SolidWorks, or Creo PLM Systems: Teamcenter, Enovia, Windchill, or Agile Qualifications Drafting using Siemens NX CAD Change management using Teamcenter PLM Ability to operate efficiently and effectively in a fast-paced environment Thorough understanding of change management and configuration management practices Ability to work required overtime to support manufacturing needs and requests from our customers. Strong attention to detail and uncompromising dedication to quality Superior verbal and written communication skills Exceptional organization skills Demonstrated analytical abilities with strong attention to detail Excellent follow-through Must be driven and self-motivated, as well as a team player Ability to multitask and work well under pressure Experience in resolving scheduling conflicts and accommodating last-minute changes with competing priorities. Solid Microsoft Office Suite skills, especially in Excel (Pivot Tables, Vlookup, Formatting, Graphing), also MS Teams, PowerPoint, and Word iPLM/SAP experience (preferred) Team center and NX Experience (preferred) Responsibilities: Generates and manages Change Orders (CO) through closure Performs documentation research for all parts/assemblies to be included in the Engineering Change Order to ensure accuracy, completeness, and adherence to change control policies/procedures and design drafting standards. Makes decisions, provides recommendations, and/or escalates based on the needs of the situation Supports NPI PMs (New Product Introduction Program Managers) on a daily basis for Engineering Change Order activities Interfaces with Engineers and Designers on design solutions for BOMs that align with lean manufacturing requirements Responsible for aligning key collaborators to drive solutions in alignment with cutin strategies, E&O, and effectivities POC for Change Control processes in Engineering Monitor and prioritize tasks to ensure efficient and timely change cut in Process part numbers, bills of material, and change orders, which include preparation for the change control board, review for clarity, errors, proper approval routing, accuracy, and completeness Track documents from initiation to final approval Tracking and reporting on document review progress Develop, track, and report key metrics Generate and manage documentation in support of ISO standards, including revisions and releases Update drawing from model changes Support the engineering and design team on drawing and spec updates Facilitate Design review meetings and act as a coordinator Capture Key decisions, action items, and send detailed meeting minutes Our Client is a Fortune 350 company that engages in the design, manufacturing, marketing, and service of semiconductor processing equipment.

At Theory, we create clothes that matter, that empower and improve the way we live through exceptional fit, fabric, and style. In 1997, Theory was founded in New York on the simple idea that stretch fabrics in tailored clothing could change how we dress and live. Two decades later, we continue to perfect our offering of elevated wardrobe essentials for the ambitious, urban man and woman. From sourcing materials from the best mills in the world, to the innovation and craftsmanship at our atelier in New York's Meatpacking District, the integrity of our process is just as important as our final product. In 2004, Theory was acquired by Fast Retailing, spurring international expansion of the brand. Operating 440 stores worldwide, today Theory is a New York brand with a global mindset. Our customers dream big, achieve goals, and aim for perfection. So do we, and so do our clothes. The Client Specialist is responsible for partnering with the store leader to achieve store sales and maximize profitability through effective management of the store team and implementation of company policies. The Responsibilities: Demonstrate strong business acumen through KPI's; partnering with the store leader to develop and support business driving strategies inclusive of analyzing available sales reports and data. Partner with the store leader to propose events/incentives that will continue to grow the customer base, with particular emphasis on building the local market. Ambitious; proactively seek to exceed/achieve customer expectations to secure an annual $1 million book. Act as a Brand ambassador; an expert in product and craftsmanship. Partner with the SSC CRM team to curate and produce client lists to ensure Tulip Influenced Sales. Continuously seek to enhance customer journey, provide expert knowledge of brand history, product and Theory for Good commitments. Manage client databases; ensure the team maintains constant client communication through utilizing their clienteling tools. Resolve all client problems and complaints quickly and effectively. Partner with SSC to drive VOS initiatives i.e. GWP & retail event marketing. Demonstrate strong planning and organizational skills to proactively contact clientele with the intent to sell in a way that is relevant, timely and meaningful. Actively participate in community/store activities. The Essentials: 5-7 years of proven experience of working in a similar position ideally for a premium or luxury brand. Mandarin Chinese language fluency strongly preferred KPI focused, experience of driving sales to meet or exceed commercial targets. Dynamic interpersonal and communications skills, both verbal and written. Highly- motivated by driving business in a fast-paced, innovative environment. Business owner mindset with an entrepreneurial spirit; able to confidently make and suggest solutions, driving change where appropriate. Independent work ethic, time management skills, and personal accountability. Computer skills to operate a point of sale system, experience with teamwork is a plus. Demonstrable experience of partnering with corporate stakeholders such as Buying and Merchandising, Communications, HR, and Finance. Demonstrable customer management experience, able to drive clienteling initiatives and customer experiences to meet commercial expectations. Working knowledge of (list computer programs we use and spreadsheets). Salary range: $21/hr - $23/hr* *The offered salary or salary range is based on several factors, including, but not limited to, overall experience, relevant experience, education level, certifications, applicable skills and expertise, and location of the position. As an Equal Opportunity Employer, Fast Retailing does not discriminate against applicants or employees because of race, color, creed, religion, sex, national origin, veteran status, disability, age, citizenship, marital or domestic/civil partnership status, sexual orientation, gender identity or expression or because of any other status or condition protected by applicable federal, state, or local law. For information regarding how we handle your personal information and to exercise your rights under the California Consumer Privacy Act, please see our Privacy Policy at Theory.com and Helmutlang.com. Ensure your Theory job offer is legitimate and don't fall victim to fraud. Theory never seeks payment from job applicants. Feel free to ask your recruiter for a phone call or other type of communication for an interview and ensure your communication is coming from a Theory or sister company email address. For added security, where possible, apply directly through our job posting.

Business Partner, Operations Center base Fremont, CA or Manteno, IL The Operations Center Business Partner (BP) serves as a key communication and coordination bridge between the Operations Center and its core functional departments - Human Resources, Finance, Strategic Operations, Government Relations, and Legal Affairs. This position provides new graduates with comprehensive exposure to corporate operations, enabling them to develop strong analytical, coordination, and project management skills while contributing to the company's key initiatives. Key Responsibilities Communication and Coordination Serve as the liaison between the Operations Center and its subordinate departments, ensuring smooth communication and alignment. Support the effective delivery of company policies, management decisions, and strategic objectives. Consolidate and report updates, issues, and achievements across departments on a regular basis. Project Tracking and Execution Support Gain a thorough understanding of major projects under HR, Finance, Strategic Operations, Government Relations, and Legal Affairs. Assist in tracking project timelines, milestones, and deliverables to ensure on-time completion. Facilitate cross-functional coordination and help resolve bottlenecks in project execution. Data Analysis and Reporting Collect and analyze operational data related to budgeting, manpower, and business performance. Prepare regular progress reports, meeting summaries, and presentation materials for management review. Provide analytical insights to support business decision-making. Process Optimization and Mechanism Improvement Support the Operations Center in improving internal management processes and communication mechanisms. Contribute ideas to enhance efficiency, transparency, and standardization in daily operations. Assist in establishing and maintaining key management tools such as task tracking systems and performance dashboards. Special Assignments and Ad-hoc Projects Participate in special assignments and cross-functional initiatives as arranged by the Operations Center leader. Provide research, coordination, and analytical support to ensure smooth execution of key tasks. Engage in internal training and developmental programs to strengthen professional and leadership capabilities. Qualifications Bachelor's degree or above in Business Administration, Economics, Finance, Market, Manufactory or related disciplines. Strong logical thinking, data analysis, and communication skills. Self-motivated, proactive, and able to handle multiple priorities in a fast-paced environment. Demonstrated interest in corporate operations, project management, and business analysis. Excellent command of English; bilingual proficiency (English and Chinese) preferred. Career Development Direct exposure to the company's core functional departments and key business processes. Hands-on experience in cross-department coordination and project execution. Structured career path with potential rotation opportunities within the Operations Center. High-performing employees may advance to roles in operations management, strategy, or functional leadership.

Job Title: Business Level Bilingual Mandarin - Dispatch Specialist - Hayward, CA (No Experience Needed) Term: Full time and Permanent Working hours: 5am - 2pm (Weekend need to be available) Pay Ranges: $21.00/hr to $22.00/hr Benefit details 401K match is 4% after 6 months, PTO: 10 days per year, Sick Leave: 5 days, Medical/vision/dental insurance all provided with different plan options Benefits start 1st of month after 60 days. Overview We are seeking a highly organized and proactive Dispatch Specialist to join our dynamic operations team. In this critical role, you will be the central hub of communication for our Delivery Service Partners (DSPs) and drivers, ensuring the efficient execution of daily routes and the highest standards of delivery performance. Your ability to solve problems in real-time, monitor key metrics, and support our field team will be essential to our success. Key Responsibilities: Route Management & Dispatch: Schedule and dispatch DSPs and drivers to assigned routes based on induction schedules, customer demands, and on-the-fly requests. Real-Time Driver Support: Provide live support to drivers during delivery hours, assisting with exception handling, navigation issues, and delivery problems to ensure successful first-attempt deliveries. Performance Monitoring & Training: Monitor driver performance against company standards, including photo quality and delivery success rates. Partner with management to coach and train drivers on best practices as outlined in the company delivery guide. Issue Resolution & Communication: Proactively contact drivers, DSPs, and recipients via softphone (calls/text) and company-provided systems to verify and resolve delivery issues, ensuring accuracy and customer satisfaction. Field Support & Escalation: Periodically conduct ride-alongs with drivers within assigned territories to directly observe, diagnose, and resolve chronic delivery problems. Delivery Failure Analysis: Meticulously monitor, review, and validate the reasons for all failed delivery attempts. Work with drivers to address and correct any discrepancies in their reporting. Returns Processing: Efficiently process all returned undeliverable packages at the sorting center to facilitate valid redelivery attempts or final disposition. Team Collaboration: Assist management with DSP and driver recruitment, screening, onboarding, and performance monitoring activities. Qualifications & Skills: HS diploma or equivalent required; associate or bachelor's degree is a plus. Proven experience in a dispatch, logistics, or fleet coordination role. Exceptional communication and interpersonal skills, with the ability to relay information clearly and calmly under pressure. Strong problem-solving abilities and a proactive approach to identifying and resolving issues. Tech-savvy, with proficiency in using laptops, dispatch software, and communication tools (softphones, SMS). Ability to analyze data and driver metrics to identify trends and areas for improvement. Highly organized with the ability to manage multiple tasks and priorities simultaneously. Willingness to periodically conduct ride-alongs in the field. A valid driver's license is required.

Job Purpose To support the management and execution of Air India's cargo operations for the region, ensuring alignment with the commercial objectives, focusing on operational and service delivery whilst meeting global standards of safety, efficiency, and customer satisfaction. To assist in various facets of international operations, including GHA contract management, compliance with international regulatory requirements, oversight of SLA's and key operational matrices. Key Accountabilities Monitor SLA's, ground contracts management and liaise with the GSA customer service team and compliance team to ensure performance in line with commercial targets. Draft and communicate policies and KPIs to be tracked for operations, customer service and compliance basis best practice industry standards. Monitor CRM trends and build market intelligence to identify emerging opportunities and gaps the organization could capitalize on Develop strategies to reduce operational costs including handling damages and improve cycle time. Ensure compliance with operating process standards and external government regulations. Support and ensure full compliance in safety, security and work health and safety regulatory requirements. Skills Required for the role. Communication and Interpersonal Skills Team Collaboration and Adaptability Analytical and Problem-Solving Abilities Willingness to Learning Knowledge of International Cargo Operations Regulatory and Compliance Acumen Key Interfaces Internal Interfaces RCM- Report directly and provide regular updates on operational activities and compliance issues. Head International- Operations- Coordinate on budgeting, financial planning, and staffing for international operations. Commercial and Sales- Support in aligning operational capabilities with international sales strategies and customer service initiatives. External Interfaces International Regulatory Authorities- Assist in liaising with regulatory bodies to ensure compliance with cargo handling regulations. Service Providers and Ground Handling Agents- Help manage relationships and oversee contract execution with international service providers. Educational Requirements Minimum Education Requirement Bachelor's degree in management, Operations, Economics, or related fields. Experience Requirement: Minimum Experience 5-7 years of experience in operations and customer service, with at least 5 years at a supervisory Desired Experience +10 years of experience in operations and customer service supervisory roles

The ideal candidate will be responsible for developing high-quality applications. They will also be responsible for designing and implementing testable and scalable code. Responsibilities Develop quality software and web applications Analyze and maintain existing software applications Design highly scalable, testable code Discover and fix programming bugs Qualifications Bachelor's degree or equivalent experience in Computer Science or related field Development experience with programming languages SQL database or relational database skills

The L3 Support role is responsible for providing advanced support for SharePoint solutions, Power Apps, and Power Automate workflows by owning and resolving complex production issues end to end. The role ensures the stability and performance of SharePoint sites, lists, libraries, and workflows, supports integrations with Microsoft 365 services, and collaborates with cross-functional teams to perform root cause analysis, implement permanent fixes, and continuously improve the scalability, security, and reliability of business applications. Soft skills/other skills - To be Evaluated by Hiring Manager (To define how this will be evaluated) Communicate effectively with internal and customer stakeholders Communication approach: verbal, emails and instant messages Interpersonal Skills: Strong interpersonal skills to build and maintain productive relationships with team members Provide constructive feedback during code reviews and be open to receiving feedback on your own code. Problem-Solving and Analytical Thinking: Capability to troubleshoot and resolve issues efficiently. Analytical mindset Task/ Work Updates Prior experience in working on Agile/Scrum projects with exposure to tools like Jira/Azure DevOps Provides regular updates, proactive and due diligent to carry out responsibilities Primary (Must have skills)* - To be Screened by TA Team 7+ years of experience providing L3 support for SharePoint platforms, specializing in SharePoint Online and SharePoint 2013, including lists, libraries, custom workflows, and hybrid architectures. 5+ years of experience supporting and troubleshooting Power Apps and Power Automate solutions, including complex business workflows and automation failures. 5+ years of experience in front-end troubleshooting and enhancements using HTML5, CSS3, JavaScript, jQuery, JSON, and AJAX. 7+ years of experience integrating SharePoint with enterprise systems using APIs, OpenXML, and supporting Azure DevOps CI/CD pipelines and release management. 7+ years of experience across the end-to-end application lifecycle, owning production incidents, root cause analysis, deployments, upgrades, and ongoing platform support. Secondary Skills to be planned Post Hiring - Training Plan * Experience with version control tools like Git/GitHub and CMS platforms (e.g., WordPress, Drupal). * Familiarity with APIs, UI/UX principles, and cloud deployment (AWS/Azure). Expected Outcome The expected outcome of this role is to ensure high availability, stability, and reliability of SharePoint, Power Apps, and Power Automate solutions through timely resolution of complex L3 issues. The role will drive reduced incident recurrence and improved user experience by performing root cause analysis, implementing permanent fixes, and strengthening platform performance, security, and operational maturity. Educational Qualification* Any Bachelor's Degree Experience Range 10-12 years

Akkodis is seeking a Hospitality Specialist for a contract job in San Francisco, CA. 94111. Ideally, looking for someone who can provide Hospitality support to the client, which may include: hospitality, facilities, and event services. Rate Range: $22/hour -$25/hour on W2; The rate may be negotiable based on experience, education, geographic location, and other factors. Responsibilities: Follow established guidelines and procedures for receiving, documenting, organizing and distributing client kitchen supplies. Ensure customers request to set up meeting rooms in a timely matter in accordance to client's standards and instructions given by the client. Exhibit ability to take verbal instructions while taking notes to properly respond and handle client service requests. Provide immediate attention and acknowledgment to customers entering kitchen area in accordance with client's standard of operation. Perform walkthrough of various floors to inspect and ensure that all rooms are clean, stocked with supplies and ready for the next meeting. Cleaning, dusting and other incidental tasks assigned. Excellent customer service skills, good communication skills, ability to multi- task, do not mind cleaning up after others. Monitor and listen to customers to understand inquiries and requests to provide accurate and prompt assistance with meeting room set-up and clean-up. Required Skills: Professionalism Strong communication skills Technical skills (comfortable using computers and Microsoft Office) Conference experience Experience in hospitality (restaurant, hotel, catering, etc.) Event coordination: managing space, organizing food and beverages, and post-event clean-up Attention to detail For other opportunities available at Akkodis, go to *************** If you have questions about the position, please contact Mohammed Irfan Murtuza at ****************************** Equal Opportunity Employer/Veterans/Disabled Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, an EAP program, commuter benefits, and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable. Disclaimer: These benefit offerings do not apply to client-recruited jobs and jobs that are direct hires to a client. To read our Candidate Privacy Information Statement, which explains how we will use your information, please visit https://***************/en/privacy-policy. The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable: · The California Fair Chance Act · Los Angeles City Fair Chance Ordinance · Los Angeles County Fair Chance Ordinance for Employers · San Francisco Fair Chance Ordinance

Salary Range:$26.50 To $31.25 Hourly HelpDesk Technician Job Type: Full-Time | Non-Exempt | In Office Salary Range: $26.50 - $31.25 per year Commercial Bank of California (CBC) is the largest Latino-owned bank in California and a certified Minority Depository Institution (MDI). Headquartered in Irvine and founded in 2003, CBC is one of the largest privately held banks in the state, with over $3.5 billion in assets as of December 2024. We are a purpose-driven financial institution committed to building long-term relationships and delivering innovative, personalized banking solutions. Our leadership reflects the diverse communities we serve, and our mission is rooted in empowering entrepreneurs, business owners, and community leaders to thrive. As a certified MDI, CBC is proud to play a vital role in advancing financial inclusion and economic opportunity. We believe in a higher vision for banking-one that prioritizes trust, collaboration, and community impact. Join us and be part of a team that's redefining what it means to be a community-focused, relationship-driven bank that puts people over profits. Job Summary The Helpdesk Technician serves as the first point of contact for employees seeking technical support and is responsible for delivering exceptional customer service for company-supported computer applications and platforms. This role involves diagnosing and resolving technical issues, providing guidance on appropriate solutions, and ensuring timely follow-up. The technician also performs routine daily tasks, maintains documentation, and contributes to special departmental projects to enhance IT operations and user experience. Essential Duties and Responsibilities Provide technical assistance to employees in person, by phone, or email, ensuring timely and effective resolution of hardware, software, and mobile device issues. Install, configure, and maintain computers, printers, and peripherals; perform routine maintenance and repairs. Log and track help desk interactions, escalate urgent issues, and follow up to ensure complete resolution. Maintain system security, data integrity, and user access credentials; simulate and recreate user issues for troubleshooting. Assist in updating training materials and provide user training as needed. Support IT projects, prepare reports, and collaborate with vendors on upgrades and maintenance. Monitor and report recurring issues to management; stay current with system updates and industry trends. Maintain accurate inventory of desktop and printing equipment. Ensure compliance with Bank policies, procedures, and applicable regulations including BSA/AML and OSHA standards. Promote a respectful, inclusive, and ethical work environment aligned with the Bank's values and goals. Minimum Qualifications These specifications are general guidelines based on the minimum experience normally considered essential to the satisfactory performance of this position. The requirements listed below are representative of the knowledge, skill and/or ability required to perform the position in a satisfactory manner. Individual abilities may result in some deviation from these guidelines. Associate's degree in IT or related field, or equivalent technical training and 2+ years of relevant experience; Bachelor's degree preferred. Basic knowledge of IT operations, hardware/software troubleshooting, and network support. Familiarity with banking industry compliance and security standards is a plus. Strong communication skills with the ability to explain technical concepts clearly. Proficient in Microsoft Office, desktop applications, and mobile device platforms. Strong organizational, time management, and problem-solving skills. Ability to work independently and manage multiple tasks effectively. Valid driver's license and reliable transportation may be required. Benefits & Perks Competitive employer contribution to medical, dental and vision coverage 401k plan with employer match Flexible Spending Accounts (FSA) and Dependent Care Accounts Employee Assistance Program (EAP) Employer provided Calm subscription Employer provided mental health benefits through Teladoc Life, AD&D and disability insurance Minimum 15 Days of Vacation, 11 Paid Federal Holidays, Paid Time off to Volunteer Online discount program Tuition Reimbursement Program Equal Employment Opportunity & Accommodations Commercial Bank of California is proud to be an Equal Employment Opportunity employer. We are committed to creating an inclusive environment for all employees and applicants. All qualified individuals will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, disability, protected veteran status, or any other legally protected characteristic. We evaluate applicants fairly and equitably, including those with criminal histories, in accordance with applicable federal, state, and local laws. Commercial Bank of California is also committed to providing reasonable accommodations to individuals with disabilities. If you require a reasonable accommodation during the application or interview process, please contact us at ************ with the nature of your request and your contact information. Recruitment Policy Commercial Bank of California does not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to CBC, either directly or indirectly, will be considered the property of Commercial Bank of California. We will not pay a fee for any placement resulting from the receipt of an unsolicited resume. To submit candidates for consideration, recruiting agencies must have a valid, written, and fully executed agreement with Commercial Bank of California. Without such an agreement in place, no agency submissions will be accepted or compensated.

The L2 Desktop Support Technician is responsible for providing advanced technical support and troubleshooting to end-users. This role involves addressing complex issues, maintaining hardware andsoftware systems and ensuring optimal performance and user satisfaction. Key Responsibilities: · Provide second-level technical support for desktop/laptop hardware, software, and peripheral issues. · Diagnose and resolve advanced technical issues escalated from the L1 support team. · Install, configure, and maintain operating systems, software applications, and system updates. · Perform root cause analysis to identify recurring technical problems and develop solutions. · Excellent in troubleshooting break/fix issues of windows and mac computers · Assist with network connectivity issues, including LAN/WAN, Wi-Fi, and VPN. · Collaborate with IT team members on projects, upgrades, and implementations. · Maintain accurate records of work performed, issues, and resolutions using the company's ticketing system. · Provide remote support and troubleshooting for users working from home or in the field. · Train and mentor junior support technicians as needed. · Ensure compliance with IT policies, security protocols, and best practices. · Perform routine maintenance and inspections to ensure optimal performance of equipment · Build and maintain strong relationships with end users and ensure user satisfaction Qualifications: · Associate's or bachelor's degree in information technology, Computer Science, or related field, or equivalent work experience. · 2-4 years of experience in a desktop support or similar role. · Strong knowledge of Windows and Mac operating systems. · Proficiency with Microsoft Office Suite and other common software applications. · Experience with Active Directory, group policies, and user account management. · Familiarity with remote desktop tools and support software. · Excellent problem-solving and analytical skills. · Strong communication and interpersonal skills. · Ability to work independently and as part of a team. · Relevant certifications such as CompTIA A+, Network+, or Microsoft Certified Desktop Support Technician (MCDST) are a pluson.

Proficient in end-user devices, including the latest Windows OS desktop/laptops and MS Office; familiar with computer peripheral devices such as printers, hand-held scanners, document scanners, and cameras. Ability to troubleshoot and support basic network connectivity for workstations, printers, and wireless devices. Familiar in technical terminology with an understanding of the interrelationship of software, hardware, and network environments. Experience working in a hospital or clinical setting is preferred. Ability to manage desktop deployment tasks such as maintaining inventory; track and plan deployments through ServiceNow tickets and/or MS Excel spreadsheets in the Cloud; prepare equipment for delivery by imaging, configuring, and labeling desktop and peripheral equipment, including installing software; deploy equipment to ergonomic standards; and maintain the cleanliness of the physical workspace. This position collaborates with customers, vendors, and other IT teams and the technician must be proficient in customer service skills with excellent communication, both written and oral; be able to work well on a diverse team; and be self-motivated to do high-quality work. Qualifications 2+ year of experience as a Deployment Tech, IT Support, Desktop Support, or a similar role. Experience with imaging/re-imaging end user devices, specifically Windows devices Experience in a medical, hospital, or healthcare setting. Experience with ServiceNow or similar Proficiency in MS Excel Comfortable lifting/pushing/pulling 25lbs

Akkodis is seeking a Hospitality Specialist for a contract job in San Francisco, CA. 94111. Ideally, looking for someone who can provide Hospitality support to the client, which may include: hospitality, facilities, and event services. Rate Range: $22/hour -$25/hour on W2; The rate may be negotiable based on experience, education, geographic location, and other factors. Responsibilities: Follow established guidelines and procedures for receiving, documenting, organizing and distributing client kitchen supplies. Ensure customers request to set up meeting rooms in a timely matter in accordance to client's standards and instructions given by the client. Exhibit ability to take verbal instructions while taking notes to properly respond and handle client service requests. Provide immediate attention and acknowledgment to customers entering kitchen area in accordance with client's standard of operation. Perform walkthrough of various floors to inspect and ensure that all rooms are clean, stocked with supplies and ready for the next meeting. Cleaning, dusting and other incidental tasks assigned. Excellent customer service skills, good communication skills, ability to multi- task, do not mind cleaning up after others. Monitor and listen to customers to understand inquiries and requests to provide accurate and prompt assistance with meeting room set-up and clean-up. Required Skills: Professionalism Strong communication skills Technical skills (comfortable using computers and Microsoft Office) Conference experience Experience in hospitality (restaurant, hotel, catering, etc.) Event coordination: managing space, organizing food and beverages, and post-event clean-up Attention to detail For other opportunities available at Akkodis, go to *************** If you have questions about the position, please contact Mohammed Irfan Murtuza at ****************************** Equal Opportunity Employer/Veterans/Disabled Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, an EAP program, commuter benefits, and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable. Disclaimer: These benefit offerings do not apply to client-recruited jobs and jobs that are direct hires to a client. To read our Candidate Privacy Information Statement, which explains how we will use your information, please visit https://***************/en/privacy-policy. The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable: · The California Fair Chance Act · Los Angeles City Fair Chance Ordinance · Los Angeles County Fair Chance Ordinance for Employers · San Francisco Fair Chance Ordinance