Specialist jobs in East Orange, NJ

Key Responsibilities: Service Desk Support: Provide first- and second-line support through phone, email, and in-person interactions. Respond to IT issues, log incidents in the ticketing system, and resolve issues within defined SLAs. Hardware and Software Maintenance: Set up, troubleshoot, and maintain desktops, laptops, printers, and mobile devices. Perform hardware diagnostics and coordinate repairs with third-party vendors as needed. Application Support: Provide end-user support for legal and office software, including Microsoft Office 365, iManage, Workshare, Elite 3E, and other industry-specific applications. Assist users with document management, time tracking, and PDF editing tools. New Hire Onboarding: Assist with the onboarding of new employees by configuring laptops, mobile devices, VPN, and remote access tools. Conduct introductory IT training sessions for new hires on firm software and technology. Video Conferencing Support: Set up and troubleshoot video conferencing systems, ensuring smooth connectivity and high-quality video/audio for meetings. Support conference room setups, including video and audio equipment. Inventory and Asset Management: Track and manage IT assets, including laptops, desktops, printers, and mobile devices. Maintain accurate records of equipment assignments and inventory updates. Documentation: Update technical documentation and knowledge base articles to assist in user training and support. Record common issues and solutions to streamline future support efforts. Project Assistance: Collaborate on IT projects, including hardware rollouts, software upgrades, and technology enhancements. Provide insights and feedback on process improvements. Technical Requirements: Proficiency with Windows 10/11 and Microsoft Office 365 applications. Experience supporting Document Management Systems (iManage or similar) in a law firm setting. Familiarity with VPN, Citrix, and other remote access technologies. Knowledge of IT ticketing systems such as ServiceNow, TOPdesk, or similar. Strong troubleshooting skills with hardware (PCs, laptops, printers) and mobile devices (iPhone, iPad, Android). Experience with legal applications such as Elite 3E, Workshare, Adobe Acrobat, and document management systems preferred. Knowledge of network fundamentals, including basic IP networking and connectivity troubleshooting. Qualifications: Bachelor's degree in Information Technology, Computer Science, or a related field preferred. 3+ years of experience in an IT support role, ideally within a law firm or professional services environment. Excellent communication skills with the ability to explain technical concepts to non-technical users. Ability to work independently and as part of a team. Strong organizational skills and attention to detail. Customer-service oriented with a proactive, problem-solving attitude. Ability to work flexible hours and travel to other office locations as needed. The Phoenix Group Advisors is an equal opportunity employer. We are committed to creating a diverse and inclusive workplace and prohibit discrimination and harassment of any kind based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. We strive to attract talented individuals from all backgrounds and provide equal employment opportunities to all employees and applicants for employment.

At Ripple, we're building a world where value moves like information does today. It's big, it's bold, and we're already doing it. Through our crypto solutions for financial institutions, businesses, governments and developers, we are improving the global financial system and creating greater economic fairness and opportunity for more people, in more places around the world. And we get to do the best work of our career and grow our skills surrounded by colleagues who have our backs. If you're ready to see your impact and unlock incredible career growth opportunities, join us, and build real world value. THE WORK: We are seeking a highly experienced and motivated Trading Desk Support Specialist to deliver continuous and exceptional technical support to our trading teams. The role requires an individual who thrives under pressure, is deeply familiar with trading desk technology, and is the primary technical contact for high-performing financial professionals. You will enjoy the outstanding opportunity to assist our world-class trading operations! WHAT YOU'LL DO: Provide immediate, daily hands-on support for trading desks through walk-ups, tickets, and chats. Start coverage at 6:30 AM to ensure continuous trader workstation availability and optimal performance for low-latency trading. Respond to and resolve high-severity incidents within SLAs, providing detailed root cause analysis and partnering with trading systems teams to prevent recurrence. Serve as the Subject Matter Expert, providing support on Windows and Mac operating systems, diagnosing issues with high-performance PC/trader workstation hardware. Support and troubleshoot critical trading systems, including Bloomberg Terminals and Trading OMS systems, alongside core enterprise applications (Okta, Slack, Google Workspace, Office365, Atlassian suite, Zoom, etc.). Maintain a real-time, accurate inventory database of all trading desk assets, including hardware, software licenses, and entitlements tied to front-office applications. Manage employee lifecycle tasks for the Front Office, including onboarding, offboarding, equipment reclamation, and leading New Hire IT Orientation and day-one technical mentorship. WHAT YOU'LL BRING: 8+ years of direct experience providing technical support to Front Office trading desks. In-depth knowledge of fixed income and delta one products, trading workflows, and market data systems. Hands-on experience supporting enterprise SaaS platforms (Google Workspace, Okta, Slack, Atlassian suite, etc.). Proficiency with ticketing systems such as Jira Service Desk (or FreshService) and ticket-based workflows. Experience with conference room technologies (e.g., Neat, Crestron, Logitech AV systems) is advantageous. Outstanding communication and interpersonal abilities, capable of serving as the initial point of contact for traders, handling expectations and providing solutions promptly. Series 99 certification or an equivalent credential is a plus. For positions that will be based in NY, the annual salary range for this position is below. Actual salaries may vary based on numerous factors including, among other things, an individual applicant's experience and qualifications for the position. This range does not include equity or additional compensation, such as bonuses or commissions. NY Annual Base Salary Range: $96,000 USD - $115,000 USD WHO WE ARE: Do Your Best Work The opportunity to build in a fast-paced start-up environment with experienced industry leaders A learning environment where you can dive deep into the latest technologies and make an impact. A professional development budget to support other modes of learning. Thrive in an environment where no matter what race, ethnicity, gender, origin, or culture they identify with, every employee is a respected, valued, and empowered part of the team. In-office collaboration for moments that matter is important to our culture, and we give managers and teams the flexibility to decide which 10+ days a month they come in. Bi-weekly all-company meeting - business updates and ask me anything style discussion with our Leadership Team We come together for moments that matter which include team offsites, team bonding activities, happy hours and more! Take Control of Your Finances Competitive salary, bonuses, and equity Competitive benefits that cover physical and mental healthcare, retirement, family forming, and family support Employee giving match Mobile phone stipend Take Care of Yourself R&R days so you can rest and recharge Generous wellness reimbursement and weekly onsite & virtual programming Generous vacation policy - work with your manager to take time off when you need it Industry-leading parental leave policies. Family planning benefits. Catered lunches, fully-stocked kitchens with premium snacks/beverages, and plenty of fun events Benefits listed above are for full-time employees. Ripple is an Equal Opportunity Employer. We're committed to building a diverse and inclusive team. We do not discriminate against qualified employees or applicants because of race, color, religion, gender identity, sex, sexual identity, pregnancy, national origin, ancestry, citizenship, age, marital status, physical disability, mental disability, medical condition, military status, or any other characteristic protected by local law or ordinance. Please find our UK/EU Applicant Privacy Notice and our California Applicant Privacy Notice for reference.

Job Title : Desktop Support Engineer Duration : Fulltime Responsibilities “Break Fix” support incorporates the IT Onsite Desktop diagnosis and repair of hardware/software by replacing faulty components or configuring replacement equipment OEM Vendor co-ordination for faulty or new hardware requirements “IMAC” is an industry term for Install, Move, Add, Change of IT equipment. Typically, this would include configuration and installation of equipment for new users, moving equipment from one location to another within a site and upgrading hardware, de-installation of software/application “Desk Side Support” includes all types of physical assistance required at the desk of an end user to resolve IT related issues In Scope: Incident Management for Endpoint Devices - Laptop/Desktop/Mobile Devices along handling hardware issues for Monitors and Printers (Best effort basis and accordingly co-ordination with OEM vendor) Hands and Feet support for Video Conferencing equipment and rooms, coordinate with resolver teams/OEMs for any additional support Co-ordination with OEM on Hardware/Software issues Ticket information documentation using ITSM tool. Perform advanced troubleshooting - technology and applications troubleshooting/repair/resolution for all endpoints (laptops, desktops, kiosk machines, and mobiles/tablets) Deployment and configuration of new hire equipment (Manually and/or using automated Tools) Deploying and troubleshooting Windows-based and Mac-based workstations in a corporate environment leveraging Autopilots, Microsoft Intune, JAMF, and other system management tools Hardware and software provisioning (check-in and check-out) Coordinate with the other IT groups to achieve the committed SLAs and deliver world-class customer service Articulate technical solutions to non-technical users in simple and easy to understand terms Occasional work to move/lift IT gear (PC's and Laptops) and move within the site (which involves less than 4 hours of human effort per location per month) - (Ex :Movement of PC from one floor to another) Uplift and reimage of leaver equipment and update of asset management system/CMDB. Update of asset management system/CMDB according to Joiner Mover Leaver Process

Role Description This is a full-time on-site role for a Help Desk Technician at Aurora Computer Technology, Inc. located in Staten Island, NY. The Help Desk Technician will be responsible for providing technical support to clients, troubleshooting hardware and software issues, maintaining and updating computer systems, and responding to service tickets in a timely manner. Additionally, the technician will assist in setting up new hardware and software, provide training and support to end-users, and ensure proper documentation of technical procedures and solutions. Qualifications Experience with technical support, troubleshooting hardware and software issues Working knowledge of computer systems maintenance and updates Familiarity with setting up new hardware and software Ability to provide training and support to end-users Strong communication and interpersonal skills Attention to detail and excellent organizational skills Ability to work independently and as part of a team Certification in IT, Computer Science, or related field is beneficial but not required Prior experience in a Managed Services Provider (MSP) environment is advantageous

STAND 8 provides end to end IT solutions to enterprise partners across the United States and with offices in Los Angeles, New York, New Jersey, Atlanta, and more including internationally in Mexico and India. The Level II IT Support Technician provides on-site desktop and technical support in a fast-paced work and studio campus environment. This role is responsible for troubleshooting Windows and basic Mac systems, supporting end users with desktop, laptop, and mobile device issues, and delivering high-quality customer service. The technician works independently while managing service requests and ensuring reliable technology operations across multiple locations. Flexibility and professionalism are essential due to dynamic scheduling and campus-wide support needs. Location & Work Type Location: New York City, New York Work Type: Onsite Key Responsibilities Provide Level II desktop support for Windows 10 and MacOS environments. Troubleshoot and resolve desktop, laptop, and mobile device issues. Interface directly with end users to diagnose and resolve technical problems. Configure smartphones and provide mobile device support as needed. Set up desktop equipment and ensure proper access to applications, software suites, and domain resources. Travel throughout the campus and studio locations to support users, including frequent outdoor walking. Track, update, and maintain service tickets using ServiceNow. Report technical challenges or roadblocks to management in a timely manner. Deliver professional, customer-focused support while working independently and unsupervised. Provide coverage on occasional weekends as needed, with weekday schedule adjustments. Qualifications Required: Experience troubleshooting Windows 10 environments and basic MacOS systems. Hands-on experience supporting desktop and laptop hardware and software. Ability to work independently in a fast-paced, on-site environment. Strong interpersonal and customer service skills. Professional, mature, and dependable work ethic. Ability to walk extensively across large campus and studio locations. Preferred (Optional): Experience using ServiceNow or similar IT service management tools. Prior Level II desktop or on-site IT support experience. Benefits Medical coverage and Health Savings Account (HSA) through Anthem Dental/Vision/Various Ancillary coverages through Unum 401(k) retirement savings plan Paid-time-off options Company-paid Employee Assistance Program (EAP) Discount programs through ADP WorkforceNow Additional Details The base range for this contract position is $22.50 - $32.50 / per hour, depending on experience. Our pay ranges are determined by role, level, and location. The range displayed on each job posting reflects the minimum and maximum target for new hires of this position across all US locations. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Qualified applicants with arrest or conviction records will be considered. About Us STAND 8 provides end-to-end IT solutions to enterprise partners across the United States and globally with offices in Los Angeles, Atlanta, New York, Mexico, Japan, India, and more. STAND 8 focuses on the "bleeding edge" of technology and leverages automation, process, marketing, and over fifteen years of success and growth to provide a world-class experience for our customers, partners, and employees. Our mission is to impact the world positively by creating success through PEOPLE, PROCESS, and TECHNOLOGY. Check out more at ************** and reach out today to explore opportunities to grow together! By applying to this position, your data will be processed in accordance with the STAND 8 Privacy Policy.

Our client, a Bronx-based nonprofit, is seeking an IT Support Specialist (Tier I) to provide first-level technical support to end users across the organization. Reporting to the IT Administrator, this role is responsible for troubleshooting hardware, software, and basic network issues while delivering excellent customer service and timely resolutions. This is an ideal opportunity for a hands-on IT professional who enjoys supporting users in a dynamic, mission-driven environment. IT Support Specialist (Tier I) Location: On-site (Bronx) Salary Range: $58,000-$65,000 Key Responsibilities Respond to help desk tickets, emails, and walk-in support requests in a timely and professional manner Diagnose and resolve basic hardware issues, including desktops, laptops, printers, and peripherals Assist with software installation, updates, and configuration on end-user devices Troubleshoot common network connectivity issues (Wi-Fi access, permissions, basic connectivity) Provide account-related support such as password resets and access requests Escalate complex technical issues to Tier II support or system administrators as needed Document incidents, resolutions, and asset information within IT systems Support onboarding and offboarding processes, including device setup, account provisioning, and policy assignment via Active Directory and MDM tools Ensure compliance with IT security policies and data protection standards Assist with routine IT operations such as inventory management and equipment setup Provide on-site support at multiple locations as required Required Skills & Qualifications 1-2 years of hands-on IT support or help desk experience Working knowledge of Windows and Mac operating systems and common business applications Familiarity with computer hardware components and troubleshooting techniques Basic understanding of networking fundamentals (TCP/IP, DNS, DHCP preferred) Strong communication skills and a customer-service mindset Ability to follow established procedures and work effectively within ticketing systems Valid driver's license and reliable transportation Preferred Qualifications CompTIA A+, Network+, or Security+ certifications Cisco CCNA Microsoft certifications (e.g., Microsoft 365 Certified: Fundamentals) Experience supporting a nonprofit organization Education High school diploma required Associate's or Bachelor's degree in IT or a related field preferred Work Environment Office-based role with occasional travel between sites May require lifting and moving IT equipment (approximately 25-50 lbs)

Our client is a PHENOMENAL global alternative investment / M&A firm located in Midtown Manhattan. As one of the longest standing investment firms in the world, the organization has continuously expanded its footprint across a broad spectrum of the financial markets. Combining in-depth fundamental analysis with strategic trading and superior sourcing capabilities, our client is a globally recognized leader in its space. The firm excels as strategic investors, engaging dynamically in a wide range of investment and M&A opportunities. Position Overview: This role is for an Executive IT Support lead who loves all things technology and has a demonstrated background in troubleshooting and IT support. This role involves managing desktop and network support for several key executives, including the organization's Managing Partner, both in-office and at various offsite locations. The selected candidate will be the primary contact for all technology-related issues within these environments. Key Responsibilities: Manage desktop and network support services for the Managing Partner and other senior executives. Provide outstanding VIP technical support to ensure effective and efficient service delivery. Monitor, maintain, and provide ongoing support for systems across multiple residential and office locations. Lead and manage technology projects, such as: Establishing home networks with backup internet connectivity. Upgrading security camera systems at residential sites with minimal disruption. Assisting in multimedia content creation for marketing and promotional efforts. Troubleshoot mobile, desktop, and laptop issues as they arise. Provide IT support for both business-related and personal travel. Analyze current processes to identify inefficiencies and recommend improvements. Stay updated on the latest trends and advancements in IT infrastructure. Key Qualifications: Bachelor's degree in Information Technology or a related field. 4+ years of experience in IT or a related industry. Strong verbal and written communication skills. Familiarity with Apple/Mac/iOS products and their best practices within a professional setting is helpful, but not required. Experience with Windows 10/11 and Microsoft Office Suite; knowledge of Windows Server is a plus. Strong problem-solving abilities and a resourceful, innovative mindset. Interest in high-end consumer electronics. Experience working with AV technology for both professional and home settings (e.g., Crestron, Zoom, Streaming Services, Sonos). Ability to collaborate with network administrators and security professionals to maintain secure residential networks. Detail-oriented with excellent organizational skills, including asset management and thorough documentation practices. Client-focused with high energy, always willing to go the extra mile to meet needs. Excellent interpersonal skills, including the ability to explain technical issues in simple terms to individuals with varying levels of technical expertise. Professional demeanor and ability to remain composed in high-pressure situations. Comfortable working with external vendors and technicians to resolve issues. Willingness to handle on-call duties when required and take ownership of all requests, escalating when necessary.

Welcome and greet customers into the Tech Lounge and be ready to provide best in class customer service experience and support You will diagnose IT issues on the spot and offer solutions to quickly get users up and running with minimum downtime. Work with Tech Lounge team to ensure scheduling and calendar is at a steady run rate Provide customers with training and advice on DB related technologies and updates during service visit Diagnose and resolve IT issues onsite or remote for customers with appointments or walk-ins at the Tech Lounge Educate and share with customers on new technology and processes to enhance technology adaption Provide customers with training and advice on Deutsche Bank related technologies and updates during service visits Utilise Service Now to record and track all incident related to service calls and appointments Your skills and experience Strong people skills and a knack for problem solving Excellent communication skills, both written and spoken Excellent time management skills and can make decisions quickly Previous experience supporting Investment Banking/financial environment is an advantage Knowledge of financial applications and MS Office suite of products Experience in customer service/support, client services, production support or technical support role working knowledge of Microsoft product such as O365, Teams, Windows OS 10/11. working knowledge of Windows OS 10/11, Apple Mac, and Mobile device (Apple, Android) Strong technical skills related to desktop, mobile, End User compute environment Compensation and Benefits A candidate's pay within the range will depend on their skills, experience, education, and other factors permitted by law. This role may also be eligible for performance-based bonuses subject to company policies. In addition, this role is eligible for the following benefits subject to company policies: medical, dental, vision, pharmacy, life, accidental death & dismemberment, and disability insurance; employee assistance program; 401(k) retirement plan; 10 days of paid time off per year (some positions are eligible for need-based leave with no designated number of leave days per year); and 10 paid holidays per year. Disclaimer HCL is an equal opportunity employer, committed to providing equal employment opportunities to all applicants and employees regardless of race, religion, sex, color, age, national origin, pregnancy, sexual orientation, physical disability or genetic information, military or veteran status, or any other protected classification, in accordance with federal, state, and/or local law. Should any applicant have concerns about discrimination in the hiring process, they should provide a detailed report of those concerns to ****************** for investigation.

A motivated self-starter that can thrive in both a team environment and while working autonomously. Buildings rapport with the team through technical proficiency, involving oneself in incidents or requests that are escalated or time sensitive. Performs routine technical assistance and maintenance duties, such as deployment/installation, configuration and maintenance of computers and workstations, or Video Conferencing Support where required Set an example for maintaining and updating ServiceNow Incidents and Requests, reviews open cases or other team members to help move things along and provide guidance where required. Provides instruction and/or training to users on new or updated technologies Actively participates in IT Asset Management; tracking of inventory and assets using ServiceNow and other toolsets Participates in projects where required, confident to take the lead when required Suggests projects or workflows that improve the Support teams' ability to do their job Learns and uses runbooks and technology frameworks Problem solving skills: ability to think critically through a technical problem, Actively seeks out the root causes of issues Owns issues end to end Strong interpersonal and communication skills, and can confidently engage with stakeholders Becomes a subject matter expert in 1 or more technologies Consistently delivers high quality work in a timely manner Confidently interfaces with adjacent technology teams on complex problems or projects Actively participates in meetings Demonstrates excellent time management, sets expectations, and follows through on work Suggests enhancements to business processes, best practices, or knowledge articles Good working knowledge for several or all of the following systems: MS Windows operating systems 10, 11 Windows Server 2012+, WAC MS Azure, ServiceNow, Basic to advanced networking, MS InTune, iOS, Android Active Directory, Zscaler/VPN, Powershell. Cisco Webex or VoIP Audio Visual technologies, Cisco, Logitech, Polycom MS Office 365 (Word, Excel, PowerPoint), Slack, Teams Cloud Services such as Box or o365 Education Requirements: Bachelor's Degree and 4 to 5 years' experience Other qualifications such as Microsoft role-based certifications, CompTIA or Google IT Support certificates are looked upon favorably.

The Help Desk Technician I serves as the first and primary point of contact for all IT support requests across the organization. This position acts as the gatekeeper for ticket intake and triage, ensuring issues are accurately assessed, prioritized, documented, and either resolved at Tier 1 or escalated to the appropriate Level 2/3 teams. The role requires strong judgment, attention to detail, and a commitment to delivering a high-quality, customer-focused support experience. ESSENTIAL FUNCTIONS AND DUTIES Serve as the initial point of contact for all IT support requests via ticketing system, phone, email, and chat Perform initial ticket intake and triage, including categorization, prioritization, and urgency assessment Evaluate business impact and determine the appropriate resolution or escalation path Troubleshoot and resolve Tier 1 hardware, software, and network connectivity issues Perform user account setup, password resets, access provisioning, and basic identity management Escalate issues to Level 2/3 support teams with complete and accurate documentation Maintain detailed ticket notes, resolutions, and knowledge base documentation Monitor and manage ticket queues to ensure SLA response and resolution standards are met Assist with employee onboarding and offboarding, including device setup and access provisioning Support asset management activities, including inventory tagging, tracking, and audits Provide basic support for printers, copiers, peripherals, toner replacement, and AV equipment Deliver timely status updates and clear communication to end users throughout the support lifecycle KNOWLEDGE, EXPERIENCE AND SKILLS 1-3 years of experience in IT support or help desk roles Working knowledge of Windows and mac OS environments Experience with ticketing systems; Zoho Desk experience strongly preferred Familiarity with Microsoft 365 and Google Workspace environments Basic understanding of networking concepts, including DHCP, DNS, VPN, and TCP/IP Exposure to Active Directory, Azure AD, Intune, or other MDM tools preferred Strong written and verbal communication skills with the ability to explain technical concepts clearly Excellent organizational skills, attention to detail, and ability to prioritize in a fast-paced environment Relevant certifications such as CompTIA A+, Network+, ITIL, or similar are a plus Operating Systems: Windows, iOS, Android, mac OS Productivity Suite: Microsoft 365, Google Workspace Ticketing System: Zoho Desk Identity & Access: Active Directory, Azure AD Remote Support Tools: LogMeIn, Zoho Assist, Quick Assist Hardware Supported: Laptops, Desktops, Mobile Devices, Printers, Peripherals, Security Cameras, AV equipment Collaboration Tools: Teams, Zoom PHYSICAL ACTIVITIES AND REQUIREMENTS OF THIS POSITION Ability to sit or stand for extended periods while providing technical support Ability to lift, carry, and move IT equipment weighing up to 50 pounds Dexterity to set up, configure, and troubleshoot hardware and peripherals Ability to bend, reach, and perform repetitive tasks associated with device setup and inventory management Capability to work in a fast-paced, on-site support environment INTENT AND FUNCTION OF S All descriptions have been reviewed to ensure that only essential functions and basic duties have been included. Peripheral tasks, only incidentally related to each position, have been excluded. Requirements, skills, and abilities included have been determined to be the minimal standards required to successfully perform the position. In no instance should the duties, responsibilities, and requirements delineated be interpreted as all-inclusive. Additional functions and requirements may be assigned by supervisors as deemed appropriate. Job descriptions are not intended as and do not create employment contracts. The organization maintains its status as an at-will employer. Cipriani is an equal opportunity employer.

COSCO SHIPPING Lines (North America) is seeking a proactive, detail-oriented Cargo Claims Specialist to manage cargo damage/loss claims for international container transport services. This role ensures proper investigation, documentation review, liability determination, and recovery coordination with insurers, P&I Clubs, and third parties. The position also supports reporting, audits, and prevention measures to reduce recurring claim incidents and improve operational effectiveness. Key Responsibilities: Handle cargo damage, loss, and shortage claims for COSCO SHIPPING's ocean services. Review and verify claim documentation, confirm liability, and ensure timely processing in accordance with company policies and maritime conventions. Negotiate and recommend fair settlements; coordinate with insurers, P&I Clubs, external counsel and internal departments on complex recovery cases. Pursue recovery from responsible third parties and ensure all settlements and payments are accurately recorded. Liaise with the Legal & Risk Control Department regarding litigation, arbitration, and related regulatory matters. Maintain professional communication with customers, agents, and internal teams; provide clear claim explanations. Prepare claim statistics and trend analysis; propose preventive actions to reduce reoccurring incidents. Support internal audits, claims reporting, and system updates as required. Qualifications: Bachelor's Degree 1-3 years of experience preferred Additional Requirements: Knowledge of containerized shipping operations and maritime liability regimes. Strong analytical, negotiation, and documentation skills. Proficient in MS Office and claims management systems. Excellent written and verbal communication skills; Mandarin preferred. Ability to manage multiple cases simultaneously. Prior experience in a global shipping line or P&I Club preferred. What We Offer: Comprehensive health coverage - medical, dental, and vision Flexible Spending Accounts (FSA) - for healthcare and dependent care expenses Commuter benefits - support for mass transit and parking 401(k) retirement plan - with a 100% company match up to 6% Generous Paid Time Off (PTO) Annual Discretionary Bonus - based on individual and company performance Company-paid life insurance - with optional additional coverage Fully covered short-term and long-term disability insurance Employee Assistance Program (EAP) - confidential personal and work-life support Job Type: Full-time Benefits: 401(k) 401(k) 6% Match Health insurance Life insurance Paid time off Vision insurance

Title: Senior System Analyst - SAP S/4HANA Order to Cash (O2C) Duration: FTE/Perm Salary: 130-150k The Senior System Analyst - SAP S/4HANA Order to Cash (O2C) will play a key role in driving digital transformation and delivering scalable solutions across the Order-to-Cash lifecycle. This position requires expertise in SAP S/4HANA with integrations to commerce platforms, EDI systems, and digital payment providers. The role is responsible for designing, implementing, and optimizing O2C processes to enable seamless customer order experiences, efficient supply chain execution, and compliant financial outcomes. Responsibilities SAP O2C Functional Design & Delivery Serve as the functional lead for end-to-end Order to Cash processes in SAP S/4HANA. Configure and support SD modules, including order management, pricing, delivery, invoicing, and billing. Implement ATP (Available-to-Promise), Credit Management, Billing Plans, and Returns processing. Commerce Platform Integration Design and manage real-time integrations between SAP S/4HANA and digital commerce platforms (e.g., Salesforce Commerce Cloud, SAP Commerce Cloud). Support order capture, availability checks, promotions, and order fulfillment across B2C and B2B channels. EDI Integration Define and manage customer-specific EDI transactions (850, 855, 856, 810, 820). Troubleshoot and enhance interfaces using middleware platforms such as SAP Integration Suite, TrueCommerce, or OpenText. Digital Payment Integration Integrate digital payment providers (e.g., Stripe, Adyen, PayPal) into SAP S/4HANA. Ensure real-time payment authorization, capture, and reconciliation across web and mobile orders. Collaborate with Finance and Security teams to ensure PCI-DSS compliance and fraud protection. Operational Support & Optimization Provide Level 3 support for SAP SD and integrated solutions. Identify automation opportunities across O2C processes using workflow and output management tools. Partner with supply chain, finance, and customer service teams to streamline order fulfillment. Documentation & Compliance Maintain functional specifications, configuration guides, test scripts, and training materials. Support audits and compliance activities, including SOX and process control adherence. Required Qualifications Bachelor's degree in Computer Science, Information Systems, Business, or related field. 5-8 years of SAP SD experience with deep Order to Cash knowledge. 2+ full lifecycle SAP S/4HANA implementations (Public or Private Cloud preferred). Experience integrating commerce platforms (Salesforce or SAP Commerce Cloud) with SAP. Strong knowledge of EDI standards (ANSI X12, EDIFACT) and integration platforms (e.g., SAP CPI, TrueCommerce). Hands-on experience with digital payment providers and SAP payment configurations. Familiarity with output management, BRF+, billing customization, and interface troubleshooting. Strong problem-solving skills and ability to work cross-functionally. Preferred Qualifications Knowledge of SAP BRIM or Subscription Billing. Experience in consumer products or retail operations, including trade promotions and replenishment. Familiarity with SAP Fiori, REST/OData APIs, and SAP BTP extensions. Understanding of S/4HANA Public Cloud extensibility options. Agile/Scrum project experience or certification.

A well-known Travel & Mobility company based in Parsippany, New Jersey is seeking a Mobile Product Manager to join their team on a contract to hire basis. This is an exciting opportunity to join a company in the midst of digital transformation. Responsibilities Support day-to-day operations and ensure alignment with organizational goals Assist with project management, tracking progress, and reporting on key metrics Collaborate with internal teams to streamline processes and improve efficiency Provide analysis and insights to support decision-making Maintain accurate records and documentation for various initiatives Participate in meetings, offering updates and contributing to problem-solving efforts Qualifications Bachelor's Degree in a related field or equivalent experience Proven experience in Project Coordination, Operations, or a similar role Strong organizational skills and ability to manage multiple priorities Proficiency with Microsoft Office Suite or similar tools Excellent written and verbal communication skills Desired Skills Prior experience supporting cross-functional initiatives

Call Center Specialist - Debt Collections (On-Site) Merani Law • $20-$25/hour • NYC (On-Site) Merani Law is seeking an On-Site Call Center Specialist to handle debt collection calls related to unpaid toll violations and accounts receivable. This role requires professionalism, strong communication skills, and the ability to manage high call volumes. Key Responsibilities Make outbound and receive inbound calls to resolve unpaid toll violations and outstanding balances. Discuss payment options, set up payment plans, and process payments accurately. Update customer account records and document all interactions. Use TCN call center software to manage daily call activity. Provide excellent customer service while following collection procedures and firm policies. Requirements Prior collections experience required. Law firm experience highly preferred. Experience with call center software (TCN preferred). Spanish fluency (spoken & written) preferred. Reliable attendance, strong attention to detail, and professional communication skills. Must pass all required background and reference checks.

DBG HEALTH PURPOSE Our vision at DBG Health is to enhance the health and well-being of all patients and consumers, by providing affordable access to health, wellness, and beauty products that improve the quality of their lives. DBG HEALTH VALUES All employees are expected to demonstrate the DBG Health PACT Values of Pioneering, Accountability, Collaboration and Tenacity when carrying out the accountabilities and responsibilities of their role. Further details about DBG Health PACT Values and Behaviors can be found on People Hub. PURPOSE Working closely with the regional office teams, the Support & Operations Specialist will be responsible for contributing to the global technology operations framework. Engaging with both internal and external stakeholders they will be responsible for the day-to-day monitoring and maintenance of integrations, ERP (Netsuite) and associated business systems. They will work with DBG's global Support & Operations Lead to improve platform stability and continuously look for opportunities to improve current systems processes & performance. The will work towards developing and building the knowledge of all technology and business users to increase both the adoption of platforms, their ability to self-serve and provide support where practical. The ideal candidate will have a strong background in ERP (Netsuite) and middleware technologies, excellent problem-solving skills, and a passion for driving improvements in fast-paced, data-driven environments. The position is based in New York, NY. Role & Responsibilities: Act as the first point of contact for ERP and associated enterprise systems issues within the region. Monitor daily system operations, integrations, and data flows to ensure stability and performance. Troubleshoot and resolve ERP, integration, and transaction issues, escalating where required. Support onboarding and training of new business users on systems and processes. Assist in testing and validating new system changes, integrations, and upgrades. Collaborate with the global Support & Operations Lead to improve system performance and reliability. Identify opportunities for automation and process improvement. Document and maintain operational runbooks and troubleshooting guides. Partner with internal stakeholders and vendors to ensure integrations (e.g., API, EDI) run smoothly. Provide ongoing feedback to enhance platform functionality and user experience. Skills & Experience: 5+ years of hands-on experience with Netsuite ERP and middleware integration technologies Strong understanding of finance and supply chain processes. Experience working with API and EDI integrations. Proficiency with Microsoft Office and data management tools. Demonstrated ability to manage multiple tasks, projects, and priorities in dynamic environments. Strong communication skills and ability to collaborate effectively across teams. Experience in FMCG or retail environments preferred. Bachelor's degree in Information Systems, Business Systems, or a related field. Benefits & Perks: We offer more than just a job - we offer a dynamic and supportive work environment where you can make a real impact. As part of our team, you'll have the opportunity to work alongside industry leaders, drive meaningful change, and grow both personally and professionally. Competitive salary, bonus, 401k match up to 4% Health insurance premium covered at 50% A values-driven business fostering a supportive and friendly team culture The ability to work autonomously, empowering you to drive your own success Opportunities to grow your career globally across all divisions within DBG Health - including Arrotex Pharmaceuticals, VidaCorp Consumer Goods, Independent Pharmacies of Australia Group, and Axe Health Services - offer exciting prospects for advancing in their expanding markets DBG Health is committed to fostering a workplace culture that is safe and accessible for all. We are an equal- opportunity employer and encourage applications regardless of cultural background, gender identity, sexual orientation, disability or neurodiversity. We strive to build a collaborative, inclusive workplace that is representative of the communities we work and live in.

Wakefern Food Corp. is the largest retailer-owned cooperative in the United States and supports its co-operative members' retail operations, trading under the ShopRite , Price Rite , The Fresh Grocer , Dearborn Markets , DiBruno Bros. and Gourmet Garage banners. Employing an innovative approach to wholesale business services, Wakefern focuses on helping the independent retailer compete in a big business world. Providing the tools entrepreneurs need to stay a step ahead of the competition, Wakefern's co-operative members benefit from the company's extensive portfolio of services, including innovative technology, private label development, and best-in-class procurement practices. Summary We are seeking a Business Process Optimization Specialist to work in our Business Innovation and Transformation Services team, to drive efficiency and continuous improvement across our organization. In this role, you will document and analyze current state processes, identify improvement opportunities using data-driven techniques, and collaborate with stakeholders to design and implement future state workflows. Your expertise in process enhancement, software implementation, and data analysis will be essential in optimizing operational performance. The Business Process Optimization Specialist will work closely with our Transformation Projects to identify current state process, define future state processes and ensure these processes are incorporated into Training and Change Management plans. This role will be responsible for building a center of excellence within the >tech_ division on process improvement driving efficiencies both within our Tech processes as well as across business processes. Essential Functions Responsible for building out a center of excellence within the >tech_ division to standardize the documentation, analysis and improvement of processes Understanding of IT processes to drive improvement and standardization across the division Will work closely with project teams to document current and future state processes. Ability to document and facilitate process improvement. Facilitate workshops with users through process improvement methodology including current state, analysis, future state and implementation of changes to process. Works closely with our Organizational Change Management team to ensure future state processes are identified and understanding of process changes to incorporate into the Change Management plans. Develop process flows, identify inefficiencies, and evaluate areas for improvement. Data Analytics & Root Cause Analysis - Use data-driven insights to diagnose issues and propose evidence-based solutions. Process Improvement & Future State Design - Collaborate with cross-functional teams to brainstorm, build, and refine optimized processes. Software Implementation Support - Ensure processes align with system implementations Process Training & Change Management - Educate teams on new workflows and best practices to ensure smooth transitions. Stakeholder Collaboration - Communicate findings, lead discussions, and gain alignment from key business units. Qualifications Bachelor's degree in Business, IT or related field required. Must have at least 5-10 years of experience in a business process role, with a thorough understanding of business process methodologies and tools and strong business acumen with ability to analyze business processes across the organization. Experience implementing Process mapping tools such as Visio and business process repository tools such as Nintex Promapp, Signavio or Blueworks Lean Six Sigma certification (green belt or higher) or other process certification a plus. Project Management skills and certification a plus Understanding of Organizational change management and certification a plus. Business acumen and knowledge of IT processes and tools to drive improvement and standardization Strong group facilitation skills Data analytics, process mapping, and continuous improvement methodologies. Experience implementing large enterprise software and process redesign within digital transformation initiatives. Excellent communication, problem-solving, and stakeholder management skills. Influencing skills and ability to lead through indirect influence Working Conditions & Physical Demands Ability to sit in front of a computer for long periods of time. Ability to sit, stand and walk frequently. Ability to adhere to the company's four day in office work requirement. Ability to travel, as business needs dictate. Core Competencies Communicate Effectively: Share thoughts, ideas and information in an organized, clear and precise and persuasive manner (written and oral communication). Drive for Results: Understands how the role impacts the organization's strategic objectives. Embrace Change: Adapts to new environment, jobs, technologies and processes. Develop You: Identifies opportunities for career development. Build Relationships: Works as part of a team to achieve company goals. Stay Competitive: Shows passion and enthusiasm for their work. Company Perks Vibrant Food Centric Culture Comprehensive medical, dental and vision package Competitive Salary and Paid Time Off Fitness Reimbursement and Well-Being Program Corporate Training and Development University Collaborative team environment Paid Parental Leave 401K Matching Gifts and Community Volunteer Involvement

📢 Hiring: Legal Biller - Chicago, IL What you'll do: Manage billing using Aderant Navigate e-billing platforms like a champ Prepare and review invoices for accuracy Resolve billing discrepancies and client inquiries Collaborate with attorneys and finance teams to ensure compliance Maintain billing guidelines and stay on top of client requirements What's in it for you: 💰 Competitive salary up to $95K 📈 Growth opportunities in a fast-paced environment

Business Execution Consultant (Onboarding) Duration: Contract In this contingent resource assignment, you will participate in low to moderately complex initiatives and identify opportunities for process improvements within Business Execution. You will review and analyze basic or tactical Business Execution assignments or challenges that require research, evaluation, and selection of alternatives related to low-to-medium risk deliverables. You will present recommendations for resolving low to moderately complex situations and exercise some independent judgment while developing an understanding of function policies, procedures, and compliance requirements. Additionally, you will provide information to client personnel in Business Execution. Responsibilities: Participate in low to moderately complex initiatives within Business Execution. Identify opportunities for process improvements. Review and analyze tactical Business Execution assignments or challenges. Conduct research, evaluation, and selection of alternatives for deliverables. Present recommendations for resolving situations with some independent judgment. Develop understanding of function policies, procedures, and compliance requirements. Provide information and support to client personnel in Business Execution. Qualifications: 2 years of Business Execution, Implementation, or Strategic Planning experience, or equivalent demonstrated through work, consulting experience, training, military experience, or education. Onboarding experience in markets with end-to-end onboarding coordination expertise. About PTR Global: PTR Global is a leading provider of information technology and workforce solutions. PTR Global has become one of the largest providers in its industry, with over 5000 professionals providing services across the U.S. and Canada. For more information visit ***************** At PTR Global, we understand the importance of your privacy and security. We NEVER ASK job applicants to: Pay any fee to be considered for, submitted to, or selected for any opportunity. Purchase any product, service, or gift cards from us or for us as part of an application, interview, or selection process. Provide sensitive financial information such as credit card numbers or banking information. Successfully placed or hired candidates would only be asked for banking details after accepting an offer from us during our official onboarding processes as part of payroll setup. Pay Range: $45 - $52 The specific compensation for this position will be determined by a number of factors, including the scope, complexity and location of the role as well as the cost of labor in the market; the skills, education, training, credentials and experience of the candidate; and other conditions of employment. Our full-time consultants have access to benefits including medical, dental, vision and 401K contributions as well as any other PTO, sick leave, and other benefits mandated by appliable state or localities where you reside or work. If you receive a suspicious message, email, or phone call claiming to be from PTR Global do not respond or click on any links. Instead, contact us directly at ***************. To report any concerns, please email us at *******************

Our client, an elite AmLaw firm, is seeking a Conflicts Specialist to support the Risk Management Department in the identification, analysis, and resolution of potential conflicts related to new clients, matters, and lateral hires. This role can sit hybrid in any U.S. office location (NYC, Boston, San Francisco, Santa Monica, Seattle, Silicon Valley, D.C.). Key Responsibilities: Perform conflicts checks and company research using in-house and commercial databases Analyze conflicts reports and communicate findings to Partners and Conflicts Attorneys Assist with follow-up on pending conflicts resolution issues Update and maintain the conflicts database Assist with drafting and editing conflict waiver letters Respond to inquiries from attorneys and administrative staff regarding conflict waivers Assist in reviewing employee and lateral hire conflict check forms Perform other related duties as assigned Qualifications & Skills: Bachelor's degree preferred 3+ years of experience in conflicts or risk management Excellent data entry skills and strong attention to detail Effective written and verbal communication skills Experience with automated conflicts software (Intapp preferred) Ability to prioritize tasks and manage deadlines in a fast-paced environment