Substance Abuse Specialist
Specialist job in New York, NY
Licensed Behavioral Health Clinicians provide supportive counseling, advocacy, education, and care management to help patients and their families navigate mental illness, access community resources, and manage symptoms to help them remain safely in the community This is a senior, master's level, licensed social services role that provides direct care as part of a team. Join us in building on our 130-year history and become a part of the Future of Care that is strengthening communities with high quality, integrated behavioral health programs. VNS Health Behavioral Health team members provide vital client-centered behavioral health care to New Yorkers most in need, across all stages of life and mental well-being. We deliver care wherever our clients are, including outpatient clinics, clients' homes, and the community. Our short- and long-term service models include acute, transitional, and intensive care management programs that impact the most vulnerable populations, from children, to adolescents, to aging adults. As part of our fast-growing Behavioral Health team, you'll have an opportunity to develop and advance your skills, whether you're early in your career or an experienced professional.
What We Provide
Attractive sign-on bonus and referral bonus opportunities
Generous paid time off (PTO), starting at 30 days of paid time off and 9 company holidays
Health insurance plan for you and your loved ones, Medical, Dental, Vision, Life and Disability
Employer-matched retirement saving funds
Personal and financial wellness programs
Pre-tax flexible spending accounts (FSAs) for healthcare and dependent care
Generous tuition reimbursement for qualifying degrees
Opportunities for professional growth and career advancement
Internal mobility, CEU credits, and advancement opportunities
Interdisciplinary network of colleagues through the VNS Health Social Services Community of Professionals
What You Will Do
Utilizes approved assessments to identify clients/members needs and family needs; develops initial and ongoing clinical plan of care. Updates plan at specified intervals, and as needed based on changes in client/member condition or circumstances
Performs and maintains effective care management for assigned caseload of clients/members. Leads the care coordination for complex psychiatric clinical cases. Tracks and monitors progress; maintains detailed, accurate and timely progress notes and other documentation
Provides supportive counseling and/or supportive therapy as well as ongoing mental health services
Collaborates and refers to appropriate agencies as required. Addresses any client/member concerns to ensure satisfaction with overall services provided and uses motivational interviewing techniques to foster behavioral changes
Develops inventory of resources that meet the clients/members needs as identified in the assessment
Provides linkage, coordination with, referral to and follow-up with appropriate service providers and managed care plans. Facilitates periodic case record reviews and case conferences with all providers serving the clients/members
Provides information and assistance through advocacy and education to clients/members and family on availability and eligibility of entitlements and community services. Arranges transportation and accompanies clients/members to appointments as necessary
Assists clients/members and/or families in the development of a sustainable network of community-based supports, utilizing identified strengths and tools designed to prevent future participant crises and/or reduce the negative impact if a crisis does occur
Participates in initial and ongoing trainings as necessary to maintain and enhance clinical and professional skills
Maintains updated case records in program EMR. Maintains case records in accordance with program policies/procedures, VNS Health standards and regulatory requirements
Participates and consults with team supervisor in case conferences, staff meetings, utilization review and discharge planning meetings to determine if client/member requires an alternate level of care or is appropriate for discharge
Participates in 24/7 on-call coverage schedule and performs on-call duties, as required
Acts as liaison with other community agencies
Provides short term counseling (coping skills, trauma informed, decision making) and Risk Health Assessment/Safety Planning
Collects and reports data, as required while adhering to productivity standards
Leads and participates in “Network Meetings” with client, client/ member's personal support network and other team members using the Open Dialogue Model
Qualifications
Master's Degree in Social Work, Psychology, Mental Health Counseling, Family Therapy or related degree
Minimum of two years of mental health work experience providing direct services to clients/members with Serious Mental Illness (SMI), developmental disabilities, substance use disorders and/or chronic medical conditions required
Effective oral/written/interpersonal communication skills required
Bilingual skills may be required as determined by operational needs
License and current registration to practice as a Mental Health Counselor, Marriage and Family Therapist , Social Worker, Clinical Social Worker or related license in New York State
Valid NYS ID or NYS driver's license may be required as determined by operational needs.
Pay Range
USD $63,800.00 - USD $79,800.00 /Yr.
About Us
VNS Health is one of the nation's largest nonprofit home and community-based health care organizations. Innovating in health care for more than 130 years, our commitment to health and well-being is what drives us - we help people live, age and heal where they feel most comfortable, in their own homes, connected to their family and community. On any given day, more than 10,000 VNS Health team members deliver compassionate care, unparalleled expertise and 24/7 solutions and resources to the more than 43,000 “neighbors” who look to us for care. Powered and informed by data analytics that are unmatched in the home and community-health industry, VNS Health offers a full range of health care services, solutions and health plans designed to simplify the health care experience and meet the diverse and complex needs of the communities and people we serve in New York and beyond.
Medical Staff Credentialing Specialist
Specialist job in Somerset, NJ
Job Title: Credentialing Specialist
Department Name: Medical Staff
Status: Salaried
Shift: Day
Pay Range: $52,666.00 - $72,416.00 per year
Pay Transparency:
The above reflects the anticipated annual salary range for this position if hired to work in New Jersey.
The compensation offered to the candidate selected for the position will depend on several factors, including the candidate's educational background, skills and professional experience.
Job Overview:
The Credentialing Specialist is accountable for performing duties related to the sending, receiving, processing, and primary source verifying applications for initial and reappointment and their related clinical privileges.
Exemplifies a culture of excellence, effective communication and collaboration, and customer service with central Medical Staff Office (MSO) leadership and staff, internal and external customers, providers, and clinical and administrative leaders within RWJBarnabas Health.
Handles, with discretion, issues that are significant, complex, multidisciplinary, sensitive, and confidential.
Possesses and develops a strong grasp of the medical staff operations and the cultures of each affiliated institution and works to collaborates with local Medical Staff Offices to facilitate timely completion of credentialing processing.
Works to develop an overall singular culture of excellence and efficiency across the enterprise.
Qualifications:
Required:
Associates degree or combination of education and experience deemed equivalent
Successful completion of all RWJBarnabas Health orientation programs
Preferred:
Two years' prior experience in Medical Staff credentialing preferred.
Certified Professional in Medical Staff Management (CPMSM) or Certified Provider Credentialing Specialist (CPCS) preferred
Knowledge of credentialing software and associated applications strongly preferred (MDStaff)
Excellent interpersonal and communication skills
Scheduling Requirements:
This is an onsite role in Somerset, NJ with hybrid/ remote capabilities if/when available.
Essential Functions:
Oversees and assists with application management and verification activities, preliminary analysis of application and verification information
Analyze verification information, to include identifying red flag and/or adverse information and notifying central MSO leadership in accordance with policies
Oversee the monitoring of expiring information such as but not limited to DEA, license, professional liability insurance, and specialty board certification status; maintain and update credentials file(s)
Management of database entries for accuracy and completeness
Maintenance of electronic files as required
Effective and timely communication with local medical staff offices
Timely and accurately prepare credential files for audit and submission to the hospitals
Monitor staff productivity in accordance with standard turn-around-times
Maintain a working knowledge of relevant regulatory standards (i.e., TJC, DNV and NCQA), state and federal requirements, and applicable Medical Staff Bylaws
Assist with the development and implementation of credentialing and recredentialing workflows to ensure efficient and effective alignment of processes
Assist in the development or revision of credentialing related forms
Participation in special project teams as assigned
Training of new staff as assigned - credentialing procedures, software, and workflows
Enforcement of internal procedures and controls and problem resolution
Takes a proactive role in monitoring and assisting in improving team productivity
Continually strives to achieve individual, team and departmental goals
All other duties as assigned
Other Duties:
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
#LI-AB1
Service Management Specialist
Specialist job in Parsippany-Troy Hills, NJ
Information Technology Is this the next step in your career Find out if you are the right candidate by reading through the complete overview below. Job ID: 73148 Parsippany, NJ, US (Hybrid) Permanent About the Role: At Ferrero, we are focused on building & delivering best in class IT Solutions to our business colleagues that ultimately results into better customer experiences. For our team in North America, we are currently looking for a Service Management Specialist.
You will be part of the North America IT Service Management team and report to the Regional Service Manager. Your role is key in supporting the team to find solutions for business improvement, incident and problem management, escalation management, quality, capacity, and performances.
Main Responsibilities:
• Be responsible for IT Service Delivery in North America.
• Monitor continuously the Incident, problem, service request and the change management process and the quality of the IT services ensuring timely resolution according to SLA (Service Level Agreement).
• In case of a relevant issue, you work as main reference for the escalation/de-escalation management, managing the communication towards business and IT and leading war rooms for critical issues.
• Support IT Management in the decision-making process through the monitoring of relevant IT Services.
• For the Local Applications, ensure, in collaboration with the Global Governance, the application of the standard rules for the handover of the new initiative in AMS.
• Contributes to defining KPIs and dashboards and suggesting ways to improve performances.
• Ensures that all IT services and support functions remain responsive to customer needs.
• Ensures adequate reporting and service standards are met for all services.
• Ensures all technical changes are communicated and managed with appropriate governance.
• Enforces a program of continual service improvement across the wider IT service delivery function.
• Be Accountable for Statutory & Internal Audits, Monitor Compliance with Group Governance & Implement Group IT policies as applicable.
• Coordinate external IT resources, involving them in the daily activities.
• Analyze and identify recurrent incidents trend and highlight to the external IT support services the cases to be prioritized or still to be managed by Problem process.
• Report, in the periodical meeting with the Regional Service Manager, the status of the IT monitored services.
• Organize periodical meetings with the business to share the status of the IT services.
About You:
- A proactive IT professional with service management experience and an open mindset able to develop and maintain professional and effective relationships with internal customers (Business Users, Group IT Stakeholders, Procurement, ...) and external stakeholders (IT Suppliers, Consultants, etc.).
- Certified in ITIL and with knowledge of the ITSM Tool ServiceNow.
Compensation Data
The base salary range for this position is $81,188.00 - $108,250.00 annually. Actual compensation will be determined based on experience, qualifications, and other job-related factors permitted by law. This range represents the anticipated salary for this position at this time.
About Ferrero:
Ferrero began its journey in the small town of Alba in Piedmont, Italy, in 1946. Today, it is one of the world's largest sweet-packaged food companies, with many iconic brands sold in countries all over the world. Find out more about Ferrero at .
DE&I at Ferrero:
Ferrero is committed to building a diverse and inclusive culture in which all employees feel welcomed and appreciated and have the same opportunities. We believe all our people are equally talented in their own way. In nurturing the curiosity and natural abilities of our employees, we provide them, generation after generation, the means to succeed personally and professionally, enabling them to craft their journey at Ferrero. The diversity of our talents is what makes our work environment multicultural, innovative, and highly rewarding.
Find out more here.
Ferrero N.A. provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics.
#FNA
Our Application Process
We're constantly looking for talented individuals who are ready to be part of our dynamic and growing organization. xevrcyc Ferrero is a company with a global presence and family values. Join us!
1. Apply
Complete your online application, upload your CV and include brief cover letter to help us understand your experience and interests
2. Assess
Our HR team will arrange a phone or video interview if we feel your qualifications are a good match for the job
3. Interview
If the first interview goes well, you'll be invited to speak with a Ferrero manager to assess your competencies, technical aptitude and fit within our dynamic organization
Peer Specialist
Specialist job in New York, NY
VNS Health Peer Specialists/ Advocates are living examples of the transformative power of behavioral health intervention programs and who can uniquely relate to those that would benefit from VNS Health Behavioral Health services. Peer Specialists/Advocates embody our core values of Empathy, Integrity, and Agility to engage and connect community members suffering from chronic mental illness, psychological trauma, or substance abuse with meaningful resources. By sharing personal, practical experience, knowledge, and firsthand insights, Peer Specialists/ Advocates directly help VNS Health clients live and heal at home surrounded by their family and community. VNS Health provides vital client-centered behavioral health care to New Yorkers most in need, across all stages of life and mental well-being. We deliver care wherever our clients are, including outpatient clinics, clients' homes, and the community. Our short- and long-term service models include acute, transitional, and intensive care management programs that impact the most vulnerable populations, from children, to adolescents, to aging adults. As part of our fast-growing Behavioral Health team, you'll have an opportunity to develop and advance your skills, whether you're early in your career or an experienced professional. Sharing your experience with others who are navigating behavioral health and substance use challenges is life changing which is why we welcome you to apply even if you don't meet all criteria .
What We Provide
Referral bonus opportunities
Generous paid time off (PTO), starting at 20 days of paid time off and 9 company holidays
Health insurance plan for you and your loved ones, Medical, Dental, Vision, Life and Disability
Employer-matched retirement saving funds
Personal and financial wellness programs
Pre-tax flexible spending accounts (FSAs) for healthcare and dependent care and commuter transit program
Generous tuition reimbursement for qualifying degrees
Opportunities for professional growth and career advancement
Internal mobility, CEU credits, and advancement opportunities
Interdisciplinary network of colleagues through the VNS Health Social Services Community of Professionals
What You Will Do
Conducts phone and field outreach to locate and enroll clients/consumers/members into programs services
Builds relationship and trust with clients and their family/caregiver and assists with their interactions with professionals on the team
Works collaboratively on an interdisciplinary team to discuss care needs and identify solutions to support clients/consumers/members
Applies mutually shared and lived experiences to build relationships and trust with the client/consumers/members
Educates clients/consumers/members about program services, benefits, and self-help techniques. Serves as a role model, advocate and mentor. Escorts clients/consumers/members to appointments as needed
Advocates effective recovery-based services on behalf of clients/consumers/members. Assists in clarifying rehabilitation and recovery goals
Teaches and models symptom management and coping skills for resilience. Empowers clients to take a proactive role in their recovery process
Reviews service plans with clients/consumers/members and their families or caregivers. Provides ongoing education, guidance, support and encouragement
Develops inventory of resources that will meet the client's needs as identified in the assessment and or-treatment process
Provides navigation services to help clients/consumers/members connect with community-based services and supports
Documents in EMR in accordance with program policies/procedures, VNS Health standards, and city, state and federal regulatory requirements
Assists clients/consumers/members with transition to alternate housing, when appropriate
Participates in case conferences, staff meetings, supervision and training programs
Develops a mutual self-disclosure between themselves and clients/consumers/members. Serves as a bridge between team members and participant
Qualifications
High school diploma or equivalent required
New York Certified Recovery Peer Advocate (CRPA) required
Minimum of one year experience in a mental health, substance use treatment program, health care or human services setting, preferred
Experience working with a severely mentally ill, psychological trauma, and/or substance using population, preferred
Effective oral/written/interpersonal communication and relationship building skills required
Ability to work independently and collaboratively on an interdisciplinary team
Computer literacy (electronic health records, word processing, e-mail, internet research, data entry), required
Bilingual skills in English and Spanish, preferred
Pay Range
USD $20.98 - USD $26.23 /Hr.
About Us
VNS Health is one of the nation's largest nonprofit home and community-based health care organizations. Innovating in health care for more than 130 years, our commitment to health and well-being is what drives us - we help people live, age and heal where they feel most comfortable, in their own homes, connected to their family and community. On any given day, more than 10,000 VNS Health team members deliver compassionate care, unparalleled expertise and 24/7 solutions and resources to the more than 43,000 “neighbors” who look to us for care. Powered and informed by data analytics that are unmatched in the home and community-health industry, VNS Health offers a full range of health care services, solutions and health plans designed to simplify the health care experience and meet the diverse and complex needs of the communities and people we serve in New York and beyond.
Specialist 2 - Operations
Specialist job in New Brunswick, NJ
Immediate need for a talented Specialist 2 - Operations. This is a 12+ Months Contract opportunity with long-term potential and is located in New Brunswick, NJ (Onsite). Please review the job description below and contact me ASAP if you are interested.
Job ID:25-93647
Pay Range: $30 - $45/hour. Employee benefits include, but are not limited to, health insurance (medical, dental, vision), 401(k) plan, and paid sick leave (depending on work location).
Key Responsibilities:
User support and issue resolution in close co-operation with the global reporting support team.
Support the business during the monthly and quarterly close process relating to reporting
Assist in managing Legacy reporting on Tableau for Medtech.
Participation in creating documentation of Operational and Enhancement Processes.
Understand the financial impact of reconciling and ensuring data integrity and working with systems teams to repair any data or reporting issues.
Perform as an expert in understanding ERP data feeds utilized within the reporting solution; understand the lowest levels of data available to facilitate related investigations and recommend appropriate action.
Contribute continuously to the improvement of overall data quality.
Maintain and improve a strong internal control environment. Business Relationships
Business partner with stakeholders to resolve reporting defects.
Support Commercial analysts on how to utilize the reporting solutions to develop expert local knowledge.
Understand data flows, financial reports, and report calculations
Act as the intermediary between the system and business to ensure voices are heard, actively provide feedback to related teams, and resolve issues, as necessary.
Partnering with IT and other support groups in CFIN, Datahub, Master Data, Internal / Governance Reporting Teams, etc., to resolve reporting issues.
Participate in knowledge transfer sessions for new reports, sector deployments, etc., as they go live in production.
Key Requirements and Technology Experience:
Skills-Finance, Accounting, or Financial Accounting, SAP (AFO and SAC),Tableau, Financial reports/reporting, data integrity/Data/ Master Data.
Qualified or studying Finance / Accounting or BI.
Systems qualifications preferred, SAP (AFO and SAC), BW, Tableau
Analytical, problem-solving, willingness to learn, attention to detail, and initiative to follow through on directives.
Sensitivity to knowledge of global partners/cultures/norms is critical for this role and required.
Good communication skills, operate with a degree of independence, and can collaborate in a highly matrixed environment.
Strong technical/analytical skills with a complex financial accounting and systems environment.
Ability to deal with ambiguity.
Proactive, High energy, positive/can-do attitude and self-motivated is a must.
Our client is a leading Healthcare Industry and we are currently interviewing to fill this and other similar contract positions. If you are interested in this position, please apply online for immediate consideration.
Pyramid Consulting, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
By applying to our jobs you agree to receive calls, AI-generated calls, text messages, or emails from Pyramid Consulting, Inc. and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy here.
Ecommerce Operations Specialist - European Expansion
Specialist job in New York, NY
About the Company
We are a leading licensed home goods brand dedicated to combining design, quality, and innovation across global markets. As we continue our strategic expansion into Europe, we are seeking an experienced Ecommerce Project Manager to drive operational efficiency, business growth, and data accuracy and analysis across multiple ecommerce platforms. This role is ideal for a professional with a strong foundation in ecommerce systems, ERP management, understanding of logistics and operations, and analytical reporting who thrives in a structured, results-driven environment.
Position Summary
The Ecommerce Project Manager will play a pivotal role in managing cross-functional ecommerce operations to support the company's European market expansion. This role requires strong project management skills, analytical capability, and business acumen to oversee system accuracy, sales performance, and operational integrity across multiple online channels. The ideal candidate combines technical fluency in ERP systems with strategic problem-solving and a keen attention to detail.
Key Responsibilities
1. Ecommerce Operations & Platform Management
Oversee product listing maintenance, pricing accuracy, and availability across European ecommerce marketplaces.
Coordinate cross-functional activities with logistics, marketing, and merchandising teams to ensure timely product launches and updates.
Ensure all product data is accurate, compliant with local market requirements, and consistent with internal systems.
Support ongoing alignment between ecommerce platforms, ERP systems, and reporting tools to streamline operations.
2. Marketplace Expansion
Lead the launch of new ecommerce platforms expanding our reach in the regional marketplaces throughout Europe.
Collaborate with business stakeholders to gather all required documentation for onboarding new sales channels.
Review and interpret marketplace agreements and contracts to ensure compliance and operational readiness.
Work cross-functionally with technical, logistics, and business teams - as well as external partners - to define workflows, establish system connections, allocate resources, and manage the end-to-end process of platform setup, testing, and go-live execution.
3. ERP & Billing Support
Enter sales, expenses, and related transactions into the ERP system to maintain accurate financial and operational records.
Monitor inventory movement across marketplaces, ensuring all stock levels, transfers, and returns are accurately reflected in the ERP.
Reconcile marketplace and system data regularly to ensure reporting integrity and prevent discrepancies.
Collaborate with accounting and logistics teams to support billing accuracy, order tracking, and fulfillment reporting.
3. Analytical Reporting & Data Management
Develop and maintain reports tracking ecommerce performance, sales trends, and inventory metrics.
Leverage data insights to identify growth opportunities, performance gaps, and optimization potential.
Utilize advanced Excel functions (Pivot Tables, VLOOKUP) and ERP data exports for ongoing analysis.
Provide senior leadership with regular updates on channel performance, operational KPIs, and inventory health.
4. Customer Experience & Support
Manage customer inquiries and order-related issues with timely, accurate responses to ensure a consistent and high-quality service experience.
Monitor customer review to identify and flag recurring issues or opportunities to improve experience and retention.
5. Market & Competitor Research
Conduct research on European ecommerce trends, emerging platforms, and competitive activity.
Provide recommendations on listing strategies, regional optimizations, and enhancements to product imagery and content assets to ensure listings remain best-in-class within each marketplace.
Stay informed on relevant regulatory or logistical developments affecting ecommerce operations in Europe.
6. Project & Administrative Support
Manage workflows, timelines, and project deliverables across departments to ensure timely execution.
Maintain accurate documentation of processes, trackers, and standard operating procedures.
Support process automation and system improvement projects to enhance scalability and efficiency.
Qualifications
3+ years of experience in ecommerce, operations, or project management, ideally within consumer goods or retail.
Strong analytical and data management skills, with proven ability to translate insights into actionable decisions.
Proficiency in Excel (VLOOKUP, Pivot Tables, and conditional formatting).
Understanding of inventory, billing, and order management workflows.
Excellent organizational, communication, and cross-functional coordination skills.
High attention to detail and accuracy in data handling and reporting..
Nice to have:
Bachelor's degree in Business, Marketing, Ecommerce, or related field.
Hands-on experience with ERP systems (e.g., Acumatica, NetSuite, SAP, Oracle)
Experience in European Marketplaces
Fluency in an additional European language
Why Join Us
Join a globally recognized home goods company during a key phase of European expansion.
Collaborate with experienced ecommerce and cross-functional teams in a dynamic, growth-oriented environment.
Contribute to strategic initiatives shaping the future of our international digital business.
Enjoy competitive compensation, comprehensive benefits, and growth opportunities.
Featured benefits
Medical insurance
Vision insurance
Dental insurance
401(k)
Equal Opportunity Employer/Veterans/Disabled To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to ******************************************* The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable: • The California Fair Chance Act • Los Angeles City Fair Chance Ordinance • Los Angeles County Fair Chance Ordinance for Employers • San Francisco Fair Chance Ordinance
Service Desk Specialist
Specialist job in Matawan, NJ
Job Title: Service Desk Specialist
Department: IT
Reports To: Service Desk & IT Retail Field Manager
("US citizens and Green Card Holders and those authorized to work in the US are encouraged to apply. We are unable to sponsor H1b candidates at this time.”)
Summary:
The Service Desk Specialist provides timely phone support and executes IT-related tasks to support overall business operations. This role requires strong technical troubleshooting skills, excellent customer service, and the ability to work flexible shifts, including evenings and weekends. Bilingual fluency in English and Spanish is required.
Key Responsibilities:
Handle incoming service desk calls professionally and efficiently
Achieve 85% resolution rate for inbound incidents and requests
Track, assign, and escalate tickets using ServiceNow
Follow up on open tickets to ensure timely resolution
Create and manage user accounts and permissions in a multi-platform environment
Troubleshoot hardware, software, networking, and general IT issues
Provide how-to support for applications and tools
Escalate unresolved issues to internal teams or third-party vendors
Monitor third-party portals for proactive issue tracking
Support IT rollouts, upgrades, and ongoing projects
Maintain and update internal process documentation
Assist with desktop support and administrative IT tasks
Participate in after-hours on-call rotation
Qualifications:
Education:
Associate degree in MIS, Computer Science, or related field
OR minimum 2 years of relevant IT support experience
Skills & Experience:
Bilingual: English and Spanish (required)
Certifications (ITIL, Microsoft, Cisco) are a plus
Strong communication and interpersonal skills
Detail-oriented, self-motivated, and able to prioritize in high-pressure environments
Experience in a team-based, customer-focused support setting
A reasonable, good faith estimate of the minimum and maximum annual salary will be $58,000 $60,000 for this position with full benefits.
Client Support Specialist
Specialist job in New York, NY
A leading global investment firm is seeking a highly organized, hospitality-oriented Client Support Specialist to join its Executive Services team. This role plays a critical part in supporting the firm's high-profile visitors by delivering exceptional hospitality, precise logistics coordination, and culturally informed service. The ideal candidate thrives in a fast-paced, high-performance environment and brings a polished, anticipatory approach to executive support and VIP management.
This is an opportunity to work at the intersection of operations, hospitality, and investor diplomacy-helping ensure that every engagement reflects the firm's professionalism and global standards.
Key Responsibilities
Coordinate end-to-end logistics for VIP visitors, including aviation, transportation, hotel accommodations, security, and scheduling.
Serve as an informed, polished point of contact for delegates associated with Protocol teams, and other senior stakeholders.
Welcome VIP visitors upon arrival, ensuring a seamless experience and providing attentive support throughout their stay.
Demonstrate cultural sensitivity and global awareness, tailoring support and communication styles to diverse audiences.
Provide curated guidance on local customs, amenities, and experiences to enhance the visitor journey.
Support the coordination of internal meetings, investor engagements, and office-based events.
Manage reporting related to visitor activity, vehicle usage, and operational workflows.
Maintain an updated directory of key visitor information to facilitate future engagements.
Oversee ordering and inventory of supplies for vehicles and office needs.
Collaborate closely with office staff and cross-functional teams to deliver consistent, high-touch service.
Prepare expense reports and track costs associated with vehicles, events, and operational needs.
Handle sensitive information with discretion and sound judgment.
Anticipate needs, flag gaps in logistics or planning, and proactively recommend improvements.
About You
Ideally, a Bachelor's degree in Hospitality, Business Administration, or a related field.
2+ years of experience in guest-facing roles, luxury hospitality, client services, or executive support.
Strong organizational and project management skills with meticulous attention to detail.
High emotional intelligence and the ability to interact with senior stakeholders with tact, professionalism, and cultural fluency.
Proactive, solutions-oriented mindset-comfortable taking initiative and adapting to shifting priorities.
Excellent written and verbal communication skills.
Strong proficiency in Microsoft Office; familiarity with modern productivity tools is a plus.
Ability to exercise sound judgment while knowing when to escalate or ask for guidance.
Able to maintain discretion and confidentiality at all times.
Flexible and willing to work occasional evenings or weekends based on visitor schedules.
Compensation & Benefits
$90,000 - $110,000 total compensation commensurate with experience
Comprehensive health, dental, and vision coverage
401(k) program with company contributions (eligibility applies)
Paid time off, holidays, and additional wellness benefits
Opportunities for professional development and cross-functional exposure
Mailroom Specialist
Specialist job in Morris Plains, NJ
Job Title: Mail Services Associate
Duration: 7 months - Potential to convert to FTE
Hours: 8-5 M-F
As a Mail Services Associate, you will be responsible for all aspects of the mailroom operations for a building or campus.
Resource typical working day:
Receiving and sorting incoming mail and packages
Delivering mail and packages to appropriate recipients
Interacting with clients in a professional manner
Providing general support to the facilities team
Must Have Skills: Communication and collaboration Skills
Years of Experience: At least 2 years of experience
Education: HS and GED
Software skills:
- Basic computer functions
- Microsoft office suite
Interview Process: 1 virtual and 1 onsite interview
Verification/Authorization Specialist
Specialist job in Bridgewater, NJ
Job Title: Verification/Authorization Specialist
Employment Type: Full-time, Hybrid 2 days remote
Schedule: Monday - Friday
About Us
Performance Ortho is a leading provider of comprehensive orthopedic and outpatient care in New Jersey. With four clinic locations, an Ambulatory Surgery Center, and our corporate headquarters in Bridgewater, we're celebrating 24 years of growth and excellence. Our holistic approach includes a wide array of services-Chiropractic, Physical Therapy, Acupuncture, Occupational Therapy, and Orthopedic Surgery-all aimed at delivering the highest quality of patient care. We pride ourselves on fostering a collaborative, supportive work environment where our team members are empowered to thrive and grow.
Job Overview
The Verification/Authorization Specialist is responsible for conducting detailed verification of patient eligibility and benefits, as well as securing required authorizations for services across government, commercial, and third-party payers. This role ensures accurate and timely eligibility and authorization determinations while adhering to compliance regulations. The specialist will collaborate with internal teams, external vendors, and insurance providers to resolve discrepancies, streamline processes, and maintain data integrity.
A strong understanding of Medicare, Medicare Advantage, private insurance plans, and other third-party payers is essential for success in this role.
Key Responsibilities
Eligibility & Verification
Conduct detailed reviews of patient insurance coverage, supporting documents, and eligibility criteria.
Verify patient insurance and benefit information for scheduled services, including diagnostics, therapies, and surgeries.
Process eligibility determinations in accordance with company policies and payer guidelines.
Authorizations
Obtain pre-authorizations and referrals as required by insurance carriers.
Communicate with insurance representatives to ensure timely approval of procedures and services.
Track and follow up on pending authorizations to prevent delays in care.
Compliance & Quality Assurance
Ensure all verification and authorization activities align with company standards and regulatory requirements.
Conduct audits and quality checks to maintain accuracy and minimize errors.
Stay updated on payer policy changes and industry best practices.
Case Management & Collaboration
Manage complex cases, including appeals, escalations, and exceptions.
Collaborate with internal departments-billing, scheduling, and clinical teams-to resolve insurance-related issues.
Provide guidance and support to junior staff as needed.
Documentation & Reporting
Maintain accurate and up-to-date records in EHR and billing systems.
Prepare reports and summaries on verification and authorization trends.
Ensure compliance with HIPAA and internal confidentiality standards.
Communication & Patient Support
Respond to inquiries from patients, providers, and other stakeholders.
Clearly and professionally explain insurance coverage, eligibility status, and authorization outcomes.
Support the development of internal communication materials and policy updates.
Preferred Candidate Attributes
Exceptional attention to detail and accuracy
Strong analytical and problem-solving skills
Excellent communication and customer service abilities
Ability to handle confidential information with discretion
Team-oriented mindset with a proactive, solutions-driven approach
Capable of managing multiple tasks and meeting deadlines in a fast-paced environment
Qualifications
High school diploma or equivalent; Associate degree in healthcare administration or related field preferred
Minimum of 2 years of experience in verification, authorization, eligibility determination, or a related healthcare role
Familiarity with orthopedic billing codes, payer requirements, and insurance policies
Knowledge of EHR systems and billing software (eClinicalWorks experience preferred)
Proficiency in Microsoft Office Suite, especially Excel
Strong communication skills, both written and verbal
Ability to work independently and collaboratively within a team
Must be able to work onsite in Somerset County, NJ
Customer Success Specialist
Specialist job in New York, NY
Our client, a leading energy supplier providing structured natural gas and electricity products, is seeking a talented and driven Enrollment & Client Success Manager to support client onboarding, data management, and customer success operations.
Salary: $60,000-$65,000 annually, plus performance bonus
Office policy: Onsite, Staten Island
Responsibilities:
Upload and enroll new client contracts
Track successful enrollments and client drops
Create renewal screens for existing clients
Update and maintain the customer service CRM (HubSpot)
Support updates to the contracts database
Assist with daily utility meter read file processing
Oversee weekly and monthly enrollment/drop reports for internal distribution
Assist with billing disputes and cancellations/re-bills
Education, Experience & Skills:
Highly self-motivated with strong problem-solving abilities
Ability to multi-task in a time-sensitive, high-pressure environment
Proficiency in Microsoft Word and Excel required
Strong written and verbal communication skills
Compensation & Benefits:
Salary: $60,000-$65,000 annually, plus performance bonus
401(k) with employer match (100% of the first 3%; 50% between 3-5%)
Health benefits available
Cargo Claims Specialist
Specialist job in Secaucus, NJ
COSCO SHIPPING Lines (North America) is seeking a proactive, detail-oriented Cargo Claims Specialist to manage cargo damage/loss claims for international container transport services. This role ensures proper investigation, documentation review, liability determination, and recovery coordination with insurers, P&I Clubs, and third parties. The position also supports reporting, audits, and prevention measures to reduce recurring claim incidents and improve operational effectiveness.
Key Responsibilities:
Handle cargo damage, loss, and shortage claims for COSCO SHIPPING's ocean services.
Review and verify claim documentation, confirm liability, and ensure timely processing in accordance with company policies and maritime conventions.
Negotiate and recommend fair settlements; coordinate with insurers, P&I Clubs, external counsel and internal departments on complex recovery cases.
Pursue recovery from responsible third parties and ensure all settlements and payments are accurately recorded.
Liaise with the Legal & Risk Control Department regarding litigation, arbitration, and related regulatory matters.
Maintain professional communication with customers, agents, and internal teams; provide clear claim explanations.
Prepare claim statistics and trend analysis; propose preventive actions to reduce reoccurring incidents.
Support internal audits, claims reporting, and system updates as required.
Qualifications:
Bachelor's Degree
1-3 years of experience preferred
Additional Requirements:
Knowledge of containerized shipping operations and maritime liability regimes.
Strong analytical, negotiation, and documentation skills.
Proficient in MS Office and claims management systems.
Excellent written and verbal communication skills; Mandarin preferred.
Ability to manage multiple cases simultaneously.
Prior experience in a global shipping line or P&I Club preferred.
What We Offer:
Comprehensive health coverage - medical, dental, and vision
Flexible Spending Accounts (FSA) - for healthcare and dependent care expenses
Commuter benefits - support for mass transit and parking
401(k) retirement plan - with a 100% company match up to 6%
Generous Paid Time Off (PTO)
Annual Discretionary Bonus - based on individual and company performance
Company-paid life insurance - with optional additional coverage
Fully covered short-term and long-term disability insurance
Employee Assistance Program (EAP) - confidential personal and work-life support
Job Type: Full-time
Benefits:
401(k)
401(k) 6% Match
Health insurance
Life insurance
Paid time off
Vision insurance
Manufacturing Operations Specialist
Specialist job in Piscataway, NJ
We're looking for a highly organized and proactive Operations Coordinator to support our Operations Supervisor in driving efficiency across all administrative, operational, project, and purchasing activities. In this role, you'll be the go-to connection between departments, vendors, and customers - ensuring projects stay on track, deadlines are met, and clients receive exceptional service.
Responsibilities:
Provide daily support to the Operations Supervisor and team with a variety of operational and administrative tasks.
Collaborate closely with engineers to track project progress, timelines, and deliverables.
Manage vendor communications, orders, parts, and services to ensure timely delivery for ongoing projects.
Help maintain project schedules and follow up on action items from weekly production meetings.
Monitor department performance metrics and vendor reliability to support operational improvements.
Assist with purchasing and procurement to ensure all materials and services align with project needs.
Maintain positive relationships with clients and staff, handling inquiries professionally and efficiently.
Respond to customer emails regarding project updates and timelines.
Organize and schedule meetings, presentations, and internal events; send reminders and prepare materials as needed.
Manage appointments and calendars for supervisors and key stakeholders.
Create and maintain accurate databases, records, and documentation (both electronic and paper).
Support general office operations including filing, ordering supplies, and phone/email communication.
Qualifications:
Bachelor's degree in Engineering required; Mechanical Engineering preferred.
5+ years of experience in operations, preferably within a manufacturing or engineering environment.
Strong organizational, multitasking, and time management skills - you know how to keep things moving.
Osana software experience preferred.
Proficiency in the Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).
Excellent written and verbal communication and customer service skills.
A self-starter who can work independently and take ownership of tasks.
Ability to prioritize and adapt in a fast-paced, dynamic environment.
Customer Support Specialist (Japanese and English mandatory)
Specialist job in New York, NY
Title - Customer Support /Technology Support - Japanese and English (mandatory)
Pay - $ 50/hr on w2
Contract - 12 months with possible extension
Description:
Responsibilities:
To support client support team by covering following tasks;
1. Provide guidance and explanations on migration procedures and how to use the new system
2. Respond to customer inquiries related to the migration process via phone and email
3. Update customer-facing materials such as migration guides, FAQs, and support documentation
4. Track customer migration progress and conduct follow-ups to ensure smooth transitions
5. Escalate technical issues or concerns to internal teams and coordinate resolutions
6. Collect customer feedback and share suggestions for improving processes and services
7. Document support interactions and prepare reports on migration activities and customer experience
Skills:
Ability to communicate effectively in both Japanese and English (mandatory)
Strong common sense and general communication skills (mandatory)
Ability to respond flexibly to changing situations (mandatory)
Experience in banking (if possible)
Experience in customer support (if possible)
Experience with ISO and ACH-related operations (if possible)
Required:
Ability to communicate effectively in both Japanese and English (mandatory)
Strong common sense and general communication skills (mandatory)
Ability to respond flexibly to changing situations (mandatory)
Preferred (if possible):
Experience in banking
Experience in customer support
Experience with ISO and ACH-related operations
Prospect Research Specialist
Specialist job in New York, NY
A leading nonprofit organization in New York City is currently seeking a new Prospect Research Specialist for a contract role with their team. will be responsible for building a robust prospect pipeline for the organization.
About the Opportunity:
Schedule: 5 days a week
Hours: 8am to 4pm (PST)
or
9am to 5pm (PST) with a 1-hour unpaid lunch
Setting: Remote
Responsibilities:
Provide research to drive cultivation and solicitation strategies
Support frontline fundraisers to identify, qualify and track major gift prospects.
Conduct regular wealth screenings, validate wealth screening data, and update donor records as needed
Update donor and prospect records adding new donor data, linking records to appropriate constituents, scrubbing old/outdated data, and creating new/additional records as needed
Provide routine data quality control reviews, ensuring that spelling of names, contact information, record type, record status, gift source, related records, and other donor-related information in the database are correct and up-to-date
Synthesize information into insightful and accurate research profiles
Conduct in-depth financial and biographical research on constituents
Perform other duties, as needed
Qualifications:
2+ years of relevant work experience
Bachelor's Degree
Knowledge of techniques and methodologies of Donor and Prospect Research using both online and traditional print sources
Proficiency in the use of online research tools such as Wealth Engine, DonorSearch, RelSci, Foundation Directory Online, etc. along with numerous other online and print tools and publications
Strong project management, organizational and administrative skills
Desired Skills:
4+ years of experience in Direct Donor and Prospect Research
Proficient in Salesforce or similar CRM systems
Previous work in a national organization with multiple satellite offices
Older Adult Specialist - 248353
Specialist job in New York, NY
Now Hiring: Older Adult Specialist
Full Time | Bronx, NY
We're hiring an Older Adult Specialist to join our Assertive Community Treatment (ACT) Team serving adults 55+ in the Bronx who are living with Serious Mental Illness and need intensive, community-based support. This role is ideal for someone passionate about aging services, recovery-focused care, and working within a collaborative interdisciplinary team.
What You'll Do:
• Provide evidence-based mental health interventions to ACT clients
• Conduct home and institutional visits within the Bronx
• Facilitate individual support and group sessions
• Administer screening tools, including Mini Mental Status Exams
• Develop and monitor treatment plans
• Provide resources, referrals, and advocacy for aging adults
• Complete documentation within electronic systems (EHR, funder systems, Google, Excel)
• Participate in supervision, team meetings, and trainings
• Maintain relationships with community agencies and partners
• Rotate 24/7 on-call duties with the team
Schedule & Work Environment:
• Monday-Friday, 9am-5pm
• 4 days in the field, Friday remote admin day
• Rotate weekends every 6 weeks
• Caseload: approximately 4 clients per day
• Bronx-based travel only
Qualifications:
• Master's degree in Social Work, Psychology, Mental Health Counseling, or similar required
• Experience working with older adults in mental health settings preferred
• Community-based or intensive treatment experience preferred
• Strong communication, documentation, and problem-solving skills
• Ability to work independently and collaboratively
• Basic computer skills; EHR experience preferred
• Spanish speaking preferred
• MSW candidates working toward licensure encouraged to apply
Why Join:
• Highly supportive, mission-driven team
• Strong history of employees converting to permanent roles and loving the organization
• Opportunities for professional growth and licensure supervision
Call Center Specialist
Specialist job in Parsippany-Troy Hills, NJ
About Us
Dealer Owned Warranty Company LLC is a leading provider of F&I (Finance and Insurance) partnership services in the automotive industry, offering a full suite of obligor and administrator services, top-of-the-line products, technology, and training. We understand the importance of leveraging process and technology in the F&I industry to drive revenue and ensure success. Our goal is to provide visibility, transparency, and the tools needed for our partners to build their wealth and achieve their goals. DOWC prides itself on taking care of its employees (We were voted one of the “Best Places to Work” three years in a row!), and we also offer award-winning products. All of our positions are fully on-site in Parsippany, NJ.
Overview
We are seeking a dedicated and motivated Claims Support Specialist to join our dynamic team. This role is essential in providing exceptional support and call center service to our contract holders in the service contract and automotive F&I claims department. The ideal candidate will possess strong communication skills, professional phone etiquette, a keen attention to detail, a love for customer service, excellent problem resolution, and the ability to work effectively in a fast-paced and high-volume environment. This person will be solution-oriented and eager to learn a complex business. Opportunities for advance within the department with training provided.
Job Duties:
Provide outstanding customer support via phone, email, and chat related to claims inquiries.
Handle a high volume of inbound calls with a minimum of 40 calls answered per day.
Assist contract holders with inquiries regarding products and services, ensuring a high level of satisfaction pertaining to our contract guidelines.
Accurately log and track customer issues, inquiries, and requests in the incident management system from identification through resolution.
Deliver timely and reliable roadside assistance to customers in need.
Process payments accurately and efficiently to ensure a smooth customer experience.
Communicate effectively with team members and customers to resolve issues promptly.
Handle simple claims and troubleshoot basic to intermediate product or service issues.
Connect and triage customers calling in for a claim with the appropriate mechanical claims analysts.
Demonstrate excellent phone etiquette while handling client interactions.
Collaborate internal departments to streamline customer services with adherence to SLAs.
Maintain a queue of ongoing support tasks and resolve all customer issues in a high-priority manner.
Proactively communicate with leadership to escalate any issues for immediate resolution.
Create a positive support experience through active listening, problem-solving, and professional communication.
Analyze information and process documents to resolve issues prior to escalation.
Develop product knowledge to become a subject matter expert and confidently address customer concerns.
Participate in further training sessions to enhance product knowledge and service skills.
Qualifications
Minimum of 3+ years in a customer service call center environment required.
Proven experience handling a high volume of inbound customer calls.
Insurance claims or automotive industry highly preferred.
Ability to resolve escalated issues with a sense of urgency.
Strong business acumen with the ability to identify customer needs and recommend appropriate solutions.
Excellent communication skills, both verbal and written.
Proficiency in data entry and familiarity with MS office software applications.
Ability to work independently as well as part of a team in a collaborative environment.
Strong organizational skills with an emphasis on attention to detail.
Superior sense of urgency and ability to complete tasks in a timely manner.
Strong customer-first attitude and relationship building skills.
Come join our growing team here in Parsippany! As NJ's Best Places to Work Honoree for three years in a row, we offer:
Competitive compensation
Medical, Dental, Vision, 401k matching, Life Insurance, medical expense card
PTO and Sick Time
Corporate events, team and culture building activities, employee awards and recognition, company trips and more!
DOWC is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected Veteran status, sexual orientation, gender identity, gender expression, genetic information, or any other characteristic protected by law. Applicants who require accommodation to participate in the job application process may contact us for assistance.
Title Specialist
Specialist job in South Plainfield, NJ
We're seeking a motivated Real Estate & Easement Coordinator to join a growing real estate and infrastructure support team. This position is ideal for professionals with a strong background in property documentation, title review, and land transactions-especially those who have managed service easements, permits, or rights-of-way.
This is a dynamic role where you'll combine administrative precision, property knowledge, and stakeholder coordination to help ensure smooth and compliant easement transactions.
Key Responsibilities
Service Easement Management
Manage all internal and external aspects of the Service Easement process from start to completion.
Review Real Estate Action Requests related to Service Easements.
Perform title and Service Easement exhibit reviews to ensure completeness and accuracy.
Conduct site visits when necessary to verify property conditions or easement locations.
Prepare and distribute Service Easement Forms and Packages to applicants.
Serve as the primary liaison between internal departments (Technicians, Legal, CRET) and external stakeholders (applicants, property owners, county and municipal officials).
Review and record completed easement documentation in accordance with company procedures and regulatory requirements.
Manage all administrative aspects of each transaction in Tririga-from file creation through submission and final approval.
Report on transaction progress during bi-weekly team meetings.
Maintain an organized, up-to-date portfolio of Service Easement projects, managing each independently.
Support other transactions within the broader Corporate Real Estate & Transactions (CRET) portfolio as needed.
Real Estate Coordination Support
Conduct property and title research to confirm ownership and boundary details.
Draft, review, and track contracts, leases, licenses, and right-of-entry agreements as assigned.
Collaborate with title and project teams to resolve any curative or documentation issues.
Maintain internal databases and project schedules with up-to-date property data and status notes.
Prepare reports, meeting materials, and correspondence for project stakeholders.
Who You Are
2+ years of experience in real estate coordination, title review, or easement management.
Strong understanding of property records, deeds, maps, and title documentation.
Comfortable liaising with public officials, landowners, and legal professionals.
Proficient in Microsoft Office Suite (Excel, Word, Outlook); experience with Tririga, Adobe, or SharePoint is a plus.
Excellent communicator with attention to detail and organizational accuracy.
Self-motivated, able to work independently while staying connected to the team.
Bachelor's degree in Real Estate, Business, or related field preferred.
Must reside in New Jersey; some travel for site visits may be required.
Why This Role Is a Great Fit
Hybrid flexibility - work partly from home and partly onsite.
Exposure to real estate, legal, and infrastructure projects across New Jersey and beyond.
Opportunity to develop specialized expertise in Service Easements and corporate real estate transactions.
Collaborative, growth-oriented environment with room to learn from experienced industry professionals.
Competitive starting salary and benefits package.
Ready to Apply?
If you're detail-driven, thrive on process and precision, and enjoy managing property documentation that keeps projects moving-this role offers a perfect blend of independence, impact, and professional growth.
Environmental Services Specialist
Specialist job in New York, NY
Job Title: Environmental Services Specialist
Department: Facilities Management
For over 178 years, New York Academy of Medicine has been a driving force for progress, helping transform the landscape of health through independent thinking, rigorous research, and dynamic collaboration. Our mission reaches beyond the boundaries of conventional institutions; we champion a future where every person - no matter their background or circumstance - has what they need to live a healthier, longer life.
True transformation happens when diverse perspectives unite with a shared vision. We bring together grassroots advocates, global leaders, clinicians, policymakers, researchers, and community voices in purposeful partnership. Our work is grounded in evidence and resonates with human experience. We consistently turn ideas into action, accelerating the adoption of innovations that advance health equity far beyond New York's borders.
Position Summary/Overview:
Reporting to the Facilities Manager, the Environmental Services Specialist will be responsible for:
Overall cleanliness and repair of all items on specified floors of the building (cleaning will consist of all offices, common areas, restrooms, and event spaces)
Maintaining the general cleanliness of all buildings and grounds, including front of building and doors
Inspection of any light fixtures that are out and replace any bulbs, etc.
Assisting in setting up and coordinating set-up and clean-up for all meetings and special events, including lifting tables and placing chairs.
Assisting with delivery of furniture and supplies to the building.
Accommodating staff requests for maintenance services as instructed by supervisor
Removal of all trash as directed
Performing light carpentry, electrical, plumbing and other assistant handyman helper tasks as required
Other duties as assigned.
The ideal candidate will practice care in the maintenance of the facility and take pride in their work; recognize the contributions of others and collaborate effectively within and outside of the department; communicate well with others and listen effectively to their ideas; be flexible, enthusiastic, and persistent in overcoming obstacles; demonstrate ability to think and act independently while exercising good judgment; take initiative to solve problems; and have a desire to expand knowledge and develop professionally.
Qualifications:
Working knowledge of policies and procedures relevant to the job function
A familiarization with local, state, and federal regulations governing buildings in NYC or an ability to acquire such knowledge
2-5 years of maintenance staff experience required
High School Diploma or equivalent required
Ability to work flexible hours
Ability to work outside in all weather conditions
Physical Demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is frequently required to stand, walk, sit, handle or feel for objects, tools, or controls, reach with hands and arms, speak, and hear. The employee is occasionally required to climb, balance, stoop, kneel, crouch, or crawl. The employee must frequently lift and/or move up to 50+ pounds. Specific vision abilities required by this job include close vision, and ability to adjust focus.
Work Environment:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate.
This position is based in New York City and requires full-time on-site presence. It is a non-exempt, hourly position and is eligible for overtime pay and benefits.
NYAM is an equal opportunity employer and does not discriminate against any employee or applicant for employment because of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other protected status. NYAM is an affirmative action employer. As an organization whose primary focus is health equity, NYAM is committed to creating a diverse and inclusive environment for all employees.
Application Process: Interested candidates should submit a resume and contact information for three references to ***********************. Applications will be reviewed on a rolling basis until the position is filled.
Salary range: The salary range for this position is $18 to $20 per hour.
Intake Specialist
Specialist job in New York, NY
Job Title: Intake Specialist, Legal
FLSA Classification: Full-time (35 hours per week), Non-exempt
The Intake Specialist, Legal will perform specific intake procedures to identify barriers that will impede the structure developed towards guiding clients in becoming self-sufficient.
Intake specialists have to be able to understand what a client needs when coming to them in crisis or in a less than optimum state. The specialist will be responsible to find solutions for a myriad of issues as necessary. Compassion and patience are assets in this field and communication skills are imperative. Organization is also crucial as case records must be maintained accurately and efficiently. In addition, staff is encouraged to be crossed trained and have an understanding of job functions within their designated units.
Primary Job Responsibilities/Duties
The primary job responsibilities and duties of the position shall include, but not necessarily be limited to, the following:
• Provide direct services to new clients including intake, engagement, assessment, referral, advocacy, counseling, exit summaries and follow-up.
• Document all interactions with, or on behalf of, clients.
• Maintain familiarity with program resources available on- and off-site.
• Attend staff meetings and serve on committees as required.
• Attend professional meetings, educational conferences, and in-service trainings.
• Maintain current and accurate documentation, progress notes, and data tools both physically and electronically.
• Maintain Confidentiality.
• Maintain a professional appearance.
• Time management and prioritization.
• Interacting with other departmental staff.
• Perform general clerical duties.
• Develop and maintain good communication with other programs and units within the organization to facilitate inter-agency referrals.
• Provide coverage for other areas as directed/needed.
• Perform additional duties as assigned.
Physical Requirements
• Prolonged periods of sitting at a desk and working on a computer.
• Ability to sit for extended periods and perform repetitive tasks.
• Must be able to lift and carry up to 20 pounds.
• Must be able to travel to multiple NYC sites as needed.
Work Environment / Schedule Requirements
• Office setting with regular exposure to computer screens and moderate noise levels.
• May be required to work shifts, including evenings or night tours and/or Saturdays, Sundays and holidays with holiday pay differential.
• Transitional Housing Program staff are required to continue their shift until relieved by another staff member or authorized to leave by a supervisor.
Qualifications
• High School Diploma or General Equivalent Diploma.
• Bilingual English/Spanish language fluency is required.
• Strong oral and written communication, time management and organizational skills are necessary.
• Must be able to read, speak, write, and understand English for administrative purposes.
• Must pass drug screening to be appointed.
• This position may be subject to a series of investigations before and after appointment.
• Commitment to the mission of the NAICA, Inc.
• Proven ability to work collaboratively well with diverse groups
• Proven ability to handle multiple tasks effectively under pressure
• Strong organizational skills, detail-oriented, and efficient
• Maturity, integrity, and sound judgment