Apple Retail is where the best of Apple comes together. We bring our expertise to help people do what they love, delivering an only-at-Apple experience. We believe inclusion is a shared responsibility and we work together to foster a culture where everyone belongs and is inspired to do their best work.
As an Operations Specialist, you make sure that products flow smoothly through the store by maintaining product availability for customers, completing inventory tasks, supporting the implementation and maintenance of Apple preservation standards, and delivering product to customers and team members. You engage with enthusiasm and apply product expertise to offer recommendations that help drive sales and support the overall customer experience.
**Description**
Complete inventory receiving, counting, returning, and shipping tasks in compliance with Retail Inventory processes.
Complete product fulfillment tasks and deliver items from Runner requests to customers and team members in support of creating an exceptional customer experience.
Use communication and training resources to keep up to date with inventory process changes.
Perform demo and restocking tasks to support technology and merchandising priorities.
Support the Operations Lead with the implementation and maintenance of Apple preservation standards.
Perform other tasks as needed, including but not limited to supporting customer-facing activities.
Contribute to an inclusive environment by respecting each other's differences and having the curiosity to learn.
Demonstrate Apple's values of inclusion and diversity in daily activities.
**Minimum Qualifications**
You should:
* Be available to work a schedule based on business needs that may include nights, weekends, and public holidays in the retail store, and reliably attend work as scheduled, in line with local laws and subject to any approved accommodations.
* Be able to lift and carry product to various locations within and nearby the store.
**Preferred Qualifications**
You can:
Focus on the customer experience, with an emphasis on serving both the internal and external customer.
Be a self-starter who is detail-oriented and organized.
Prioritize workload and meet deadlines in a fast-paced environment.
Work in a team environment, demonstrating shared responsibility and accountability with other team members.
Be trusted with sensitive or confidential information, keeping with Apple's core values.
Be curious and open to learning from others and helping each other grow.
### Place of Work
On-site
### Requisition ID
Retail2
### Job Benefits
At Apple, base pay is one part of our total compensation package and is determined within a range. This provides the opportunity to progress as you grow and develop within a role. Your base pay will depend on your skills, qualifications, experience, and location. Apple employees also have the opportunity to become an Apple shareholder through participation in Apple's discretionary employee stock programs. Apple employees are eligible for discretionary restricted stock unit awards, and can purchase Apple stock at a discount if voluntarily participating in Apple's Employee Stock Purchase Plan. You'll also receive benefits including: Comprehensive medical and dental coverage, retirement benefits, a range of discounted products and free services, and for formal education related to advancing your career at Apple, reimbursement for certain educational expenses - including tuition. Additionally, this role might be eligible for discretionary bonuses or commission payments as well as relocation. Learn more about Apple Benefits (************************************************ For information about pay, if you are interested in roles located in one of our California, Colorado, Hawaii, Illinois, Minnesota, New York, Washington, or Washington DC locations click here to select a store and view pay information (************************************************************************** Picker?d=10&m;=location). Note: Apple benefit, compensation and employee stock programs are subject to eligibility requirements and other terms of the applicable plan or program. Apple is an equal opportunity employer that is committed to inclusion and diversity. We take affirmative action to ensure equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics. Learn more about your EEO rights as an applicant (**********************************************************************************************
### Application Link
*********************************
$66k-96k yearly est. 1d ago
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Technical Support Specialist
Planmeca USA Inc.
Specialist job in Charlotte, NC
Technical Support Professional Experience: 3-5 Years Primary Skills: Electromechanical, CompTIA+ Certification, Technical support, Customer Service Requirement Description: You are the ideal candidate who has a strong ability to interact and communicate professionally with employees, customers, and partners. You will professionally represent Technical Support team; greet our callers, identify, document, and provide advanced technical support for all escalated technical calls.
ESSENTIAL DUTIES:
Answers escalated technical support phone calls for assigned equipment group
Routes calls to appropriate parties if necessary
Provides advanced troubleshooting
Provides remote desktop support via remote desktop software
Logs all calls in CRM software
Transfers escalated cases to Technical Support Escalation Specialist accordingly to Technical Support Department Rules
Travels and provides field support for complicated cases when remote support is impossible
Maintains current knowledge of all Client products and all other matters that affect the dental industry
Shares knowledge and works with other Technical Support Team Members
Meets company standards pertaining to quantity and quality of work performed on an ongoing basis, performing all work-related tasks in a manner that is in compliance with all Company policies and procedures
Adheres to company policies, procedures, and directives regarding standards of workplace behavior in completing job duties and assignments
Performs other duties as assigned
MINIMUM QUALIFICATIONS:
Training and Experience
Degree; technical in nature or equivalent work experience
Electromechanical experience is a plus
Troubleshooting and networking skills
Proficient with Microsoft Office Suite
Ability to type a minimum of 20 words per minute
Strong communication skills
Knowledge, Abilities, and Skills
A deep understanding of the dental market and core equipment segment is preferred
Salary: $50,000- $52,000 per year
$50k-52k yearly 3d ago
Onboarding Specialist
Octapharma Plasma, Inc. 3.8
Specialist job in Charlotte, NC
Octapharma Plasma offers professional opportunities that make a meaningful difference. We enhance the lives of patients who need our life-saving medicines. We reward the donors who provide the plasma we collect to make them. And we inspire growth and development in the teams at our donation centers, offices, and labs. We invite you to do the same in this role:
Onboarding Specialist
This Is What You'll Do:
Plan and coordinate the logistics of new employee onboarding, including scheduling and preparing materials.
Conduct orientation sessions to introduce new hires to the company's culture, values, policies and procedures.
Schedule and coordinate onboarding activities, providing guidance and support to new hires throughout the process.
Ensuring completion of paperwork and following all legal and administrative compliance when onboarding candidates.
Assist new hires with completing the necessary paperwork, including employee forms, benefits enrolment, and IT setup.
Processes I-9 and E-Verify requests.
Processes background checks and drug screens.
This Is Who You Are:
Excellent interpersonal skills, strong written and verbal communication skills.
Highly ambitious and ability to think outside of the box.
Eager to share new ideas and contribute to a team.
Self-motivated and willing to assume the initiative.
Attentive to every detail.
Capable of thriving while working independently.
This Is What It Takes:
2+ years of experience in onboarding and recruitment with a proven track record of successful onboarding processes and employee retention.
Strong knowledge of onboarding best practices, HR policies and procedures, and employment laws and regulations to ensure compliance during the onboarding process.
Strong organizational skills to manage and streamline the onboarding process efficiently.
Excellent communication and interpersonal skills to build rapport with new employees and establish a positive onboarding experience.
Attention to detail and organizational skills to coordinate and manage multiple onboarding processes simultaneously.
Adaptability and flexibility to accommodate the diverse needs and backgrounds of new employees.
Ability to collaborate and work effectively with remote team members with prior experience in corporate onboarding.
Proficiency in Microsoft Office Suite.
Proficiency in using HRIS systems and experience with different applicant tracking systems.
May require travel to assist field locations with recruitment.
We're widely known and respected for our benefits and for leadership that is supportive and hands-on.
Formal training
Outstanding plans for medical, dental, and vision insurance
Health savings account (HSA)
Employee assistance program (EAP)
Wellness program
401 (k) retirement plan
Paid time off
Company-paid holidays
Personal time
More About Octapharma Plasma, Inc.
With donation centers and team members throughout the U.S., Octapharma Plasma, Inc. collects plasma to create life-saving medicines for patients worldwide. We are growing at an impressive pace, and so is the positive impact of our work. Our community relies on teamwork, compassion, and expertise to get things done the right way, while making a meaningful difference in the lives we touch.
INNER SATISFACTION.
OUTSTANDING IMPACT.
$33k-58k yearly est. 4d ago
Administrative Specialist
Calculated Hire
Specialist job in Charlotte, NC
Administrative Specialist II
Charlotte, NC
Provide high-level administrative support to multiple executives across corporate locations. Manage complex calendars, office operations, and executive requests with discretion, efficiency, and professionalism. Serve as a proactive and reliable resource, anticipating needs and supporting leadership in a fast-paced, dynamic environment.
Key Responsibilities:
Manage executive calendars, meetings, and office seating arrangements, including private conference room scheduling and logistics.
Prepare, edit, and format documents, reports, presentations, and corporate calendars.
Submit and track purchase requisitions, process vendor invoices, and support budget tracking and reconciliation.
Coordinate team meetings, events, and large-scale operational projects such as office moves and asset disposition.
Maintain physical and digital filing systems, ensuring easy retrieval, confidentiality, and organization.
Assist with onboarding and offboarding processes, including system access, tools, and workspace setup.
Provide hands-on support during technology transitions, troubleshooting, and equipment delivery.
Communicate effectively with internal teams, peers, and external contacts.
Support cross-functional administrative needs, responding to complex inquiries and managing ad hoc requests.
Required Skills & Qualifications:
8+ years of administrative experience, with at least 3 supporting executive leadership.
Advanced proficiency in Microsoft Office Suite (Outlook, Word, Excel, PowerPoint, Teams).
Strong written and verbal communication skills.
Ability to prioritize, multitask, and meet deadlines in a dynamic environment.
Professionalism, discretion, and attention to detail.
Self-starter with ability to work independently.
Preferred Skills & Qualifications:
Experience in corporate or regulated environments.
Familiarity with procurement, invoicing, and budget management systems.
Bachelor's degree in Business Administration or related field preferred.
Proven ability to handle confidential information with integrity.
$25k-43k yearly est. 1d ago
Bilingual Collections Specialist I
Truliant Federal Credit Union 4.6
Specialist job in Salem, NC
Truliant's mission is to improve lives by putting our members first, providing great service and straightforward financial solutions. Our core values of Member Focus, Service, Guidance, Relationships, and Community define how we interact with members to fulfill our mission of improving lives and providing a foundation on which we conduct ourselves.
Our Promise to Our Teammates: Truliant strives to provide all teammates with an enjoyable place to work where they feel valued, empowered and rewarded for all that they do.
Essential Functions and Responsibilities
Contacts and engages with members by phone, email, and SMS texting to notify of their delinquent status and initiate collecting on loans, credit cards, and overdraft deposit accounts.
Assists members in understanding their financial obligations, obtaining payments, and establishing realistic repayment plans. Follows up when repayment plans are not met.
Documents all communication, payment arrangements, and processes related to collections efforts in a timely and detailed manner within required databases.
Makes decisions, using ethical collection techniques and financial analysis which mitigate Truliant's risk of loss while preserving member retention and promoting member loyalty.
Utilizes multiple operating systems to maintain accounts throughout the collections process.
Handles high volumes of in and outbound calls and servicing requests via email to consistently meet or exceed established Credit Union service standards, key performance metrics, and departmental service level agreements.
Processes recommendations for repossession to the Repossession Specialists.
Performs detailed research and compiles documentation for charge off disputes submitted by members and third-party collection vendors.
Monitors member accounts and identifies signs of potential financial distress to identify opportunities to offer short term modification solutions or refer for workout loan consultation.
Responds promptly to internal and external member inquiries and concerns with professionalism and empathy.
Collaborates with other team members and departments to resolve complex member issues effectively, accurately, and in a timely manner.
Engages in ongoing training and knowledge development of Truliant products, services, and collection techniques through training and self-directed learning.
Provides feedback to management regarding process improvements and opportunities for efficiency gains.
Follows credit union policies and guidelines to ensure compliance with debt collections laws and regulations.
Other Duties and Responsibilities
Assists with other tasks and projects as assigned.
Knowledge, Skills, and Abilities
Bilingual (English/Spanish) proficiency required
Must have a basic understanding of standard concepts, practices, procedures, regulations and compliance within the collections environment
Must have knowledge of collection procedures, bankruptcy concepts, and repossessions and recovery is preferred
Must have excellent negotiation and problem-solving skills, with the ability to handle difficult conversations with members effectively.
Must have excellent communication skills in English, both verbal and written
Must have basic personal computer skills, with knowledge of MS Office
Must be able to show persistence, determination and tact
Must be able to maintain objectivity and emotional stability under pressure
Must have ability to understand all business processes within the credit union
Must be detail oriented and well organized
Must be able to work in a general office environment
Must be flexible and able to shift resources and priorities as required
Must be able to complete all assignments with minimal supervision
Should possess a strong commitment to providing excellent service to Truliant's members
Physical Requirements
Occasional standing, walking, bending, and stooping required
Must be able to sit at a desk for long periods of time and use a computer
Must be able to moderately lift or move up to 5 pounds and occasionally lift or move up to 10 pounds
Education and Background
High school diploma or equivalent; college education preferred
Minimum 2 years' experience in financial services, call center, or collections environment required
Bilingual (English/Spanish) proficiency required
If you have a passion for member service and would like to invest in a meaningful career with opportunity for growth, we encourage you to apply to Truliant!
As a member of the Truliant family, you will enjoy the following full time benefits:
No-cost employee Medical, dental, vision coverage
Prescription benefits (including mail order)
Paid holidays and Paid Time Off (PTO)
401(k) plan with contribution matching
Paid community involvement volunteers hours
Paid group life Insurance
Teammate loan discounts
Tuition reimbursement
Short and long-term disability
Health & Wellness program
Teledoc (physician video conferencing)
Onsite fitness facilities or health club reimbursement
Employee Assistance Program (EAP)
Medical flexible spending account
Dependent care flexible spending account
$36k-42k yearly est. 2d ago
Client Specialist (3rd Shift)
Anuvia Prevention & Recovery Center 3.8
Specialist job in Charlotte, NC
Job Description
Now Hiring: Client Specialist (3rd Shift)
Supportive. Purpose-Driven. Recovery-Focused.
Status: FT | Hourly, Non-Exempt Reports To: Shift Supervisor
Schedule: 3rd shift 11pm-7:30am
About the Role
Anuvia is seeking compassionate and reliable Client Specialists to join our Clinical Inpatient team. This vital position supports individuals in our detox and residential programs-helping them navigate recovery with dignity, safety, and care. If you're ready to make a difference and grow within a structured career ladder, we want to hear from you.
What You'll Do
Welcome and orient new clients into the detox program, complete service plans, and intake documentation.
Maintain a therapeutic and secure environment by performing safety checks, room searches, and drug screenings.
Administer medications (if certified), support mental/physical health observations, and provide first aid/CPR if needed.
Facilitate daily therapeutic or educational activities and help transition clients to appropriate levels of care.
Collaborate with clinical staff to evaluate client needs and maintain accurate documentation in electronic health records.
Be an active participant in shift communication, incident reporting, and quality improvement processes.
Career Growth Opportunities
We offer a clear career ladder with built-in certification support and increased responsibility at each level:
Client Specialist I: Entry-level with certification required within 60 days
Client Specialist II: Certified and able to train others
Client Specialist III: Med Tech certification required within 90 days
Client Specialist IV: Enrolled in CADC registration program with supervision requirements
Client Specialist V: CADC-I certified
Already a Qualified Professional (QP)? You'll also support screenings, service plans, therapeutic interventions, and staff supervision.
What We're Looking For
Education: High School Diploma or GED required
Experience: 2 years in healthcare or substance use treatment preferred
Skills: Strong communication, problem-solving, time management, and adaptability
Certifications:
CADC preferred
Med Tech (within 90 days for CSIII)
CPR/First Aid (or willing to obtain)
Valid NC or SC Driver's License required
You'll Thrive If You Are:
Calm under pressure and able to handle crisis situations with professionalism
Passionate about helping others overcome barriers in their recovery
Committed to excellence, teamwork, and continuous learning
Comfortable working in a diverse, fast-paced residential treatment environment
Why Join Anuvia?
Purpose-driven work that truly makes a difference
Structured advancement with credentialing support
Supportive team culture in a respected treatment center
Opportunity to grow into a QP or Certified Counselor role
Competitive Benefits:
We offer a comprehensive benefits package, including:
-Immediate health benefits with no waiting period.
-Generous time off policies and company-provided disability insurance.
-Competitive salary with a 401(k)-plan featuring a 7% employer contribution after the first year.
-Access to continuous learning and development opportunities, plus a range of additional benefits and opportunities for career advancement.
$45k-74k yearly est. 23d ago
Client Experience Specialist- Marketing | Sage Home Loans
Sage Home Loans Corporation
Specialist job in Charlotte, NC
This role requires a hybrid schedule and will be based in our South Charlotte, NC Headquarters (Tuesday through Thursday) and work fully remotely on Mondays and Fridays each week.
As a Client Experience Specialist, you'll be the trusted voice behind our brand-supporting clients directly, shaping how Sage shows up across public review platforms, and making sure every borrower feels heard from application to closing and beyond. This role blends mortgage expertise with thoughtful communication, reputation stewardship, and real-time problem solving. You'll partner closely with Sales, Operations, and Marketing to connect the dots between client feedback and meaningful action, helping us deliver a simple, human, and consistently excellent experience. At Sage, we put clients first, and you'll play a key part in ensuring our clients feel supported, respected, and genuinely cared for at every stage of their journey.
What You'll Do
Monitor and manage client reviews across platforms such as Google Business, Trustpilot, Zillow, BBB, and others, ensuring responses are timely, accurate, and aligned with Sage's brand voice.
Serve as a client-facing representative by making and receiving calls to address concerns, provide clarity, and reinforce a positive end-to-end mortgage experience.
Act as the primary point of contact for escalations, delivering empathetic, fast, and effective resolution while upholding compliance and client-first standards.
Identify patterns in client sentiment and feedback; track themes, analyze trends, and report insights to Marketing, Sales, and Operations to drive continuous improvement.
Partner cross-functionally to bridge communication between mortgage teams and brand/marketing efforts, ensuring consistency in messaging and service.
Proactively connect with clients post-closing to gather feedback, confirm satisfaction, and resolve lingering questions.
Document all client interactions, trends, and learnings in clear, actionable formats for internal partners.
Contribute to internal meetings by sharing reputation insights, emerging issues, and opportunities to elevate the client experience.
What We're Looking For
Experience in reputation management, brand communications, or public response drafting.
Solid understanding of the mortgage process and common client touchpoints, ideally with previous experience in lending, processing, or client-facing mortgage roles.
Strong verbal and written communication skills with the ability to deliver clear, empathetic, and brand-aligned messaging across phone and digital channels.
Proven collaboration skills and a team-first mindset; comfortable partnering across Marketing, Sales, Operations, and CX.
Ability to succeed independently in a fast-paced, remote or hybrid environment while maintaining accountability and responsiveness.
Strong organizational skills with the ability to manage multiple feedback channels, calls, and tasks simultaneously.
Analytical mindset with comfort identifying trends, root causes, and opportunities for improvement in client sentiment data.
Proficiency with reporting tools such as Excel or Google Sheets to track review volume, performance metrics, and sentiment trends.
Intellectual curiosity, proactive problem-solving, and a natural desire to understand client motivations and improve their experience.
Familiarity with public review platforms (Google Business, Trustpilot, Zillow, BBB), or willingness to learn, is preferred.
Compensation
Total Cash Compensation Range: $28 - $33 per hour
This range reflects total cash compensation, which may include base salary only or base salary plus target bonus, depending on the role. Where eligible, equity may also be offered separately and not included above. Actual compensation varies based on location, experience, and qualifications.
The following benefits are provided by Red Ventures, subject to eligibility requirements.
Health Insurance Coverage (medical, dental, and vision)
Life Insurance
Short and Long-Term Disability Insurance
Flexible Spending Accounts
Paid Time Off
Holiday Pay
401(k) with match
Employee Assistance Program
Paid Parental Bonding Benefit Program
Flexible Paid Time Off (PTO): We believe time to rest and recharge is essential. That's why we offer a generous and flexible PTO policy. Full-time employees accrue 20 days of PTO for a full calendar year annually, with an increase to 25 days after five years of service.
Who We Are:
Sage Home Loans Corporation is a digital mortgage lender solution redefining the mortgage origination experience. By building new technology solutions we're creating simple and clean customer experiences to simplify the mortgage application process. Our team has developed a fully digital online application that enables the user to complete their application and start looking for the right mortgage that matches their needs 24/7. We then marry the digital journey with exceptional human interaction from our expert Loan Officers to create the best possible borrower experience.
Founded in 2000, Red Ventures (RV) is home to a diverse portfolio of industry-leading brands and businesses, strategic partnerships and proprietary technology, including Sage Home Loans, Bankrate, Lonely Planet, The Points Guy, BestColleges and more. Together, RV helps millions of people worldwide make life's most important decisions, accelerates digital adaptation, and innovates the online consumer experience by improving every step of the consumer journey from first discovery of information, throughout the decision-making process, to transactions. Headquartered south of Charlotte, NC, Red Ventures employs thousands of people across the US and Puerto Rico, with international offices in the UK and Brazil. For more information, visit *********************** and follow @RedVentures on social platforms.
At Red Ventures, we believe diverse, inclusive teams are better. To help you better understand our core values and beliefs, we encourage you to watch this brief YouTube video: Our Belief Statements. This will give you insight into the principles that guide our work and our commitment to fostering an inclusive environment.
We offer competitive salaries and a comprehensive benefits program for full-time employees, including medical, dental and vision coverage, paid time off, life insurance, disability coverage, employee assistance program, 401(k) plan and a paid parental leave program.
Red Ventures is an equal opportunity employer that does not discriminate against any employee or applicant because of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or any other basis protected by law. Employment at Red Ventures is based solely on a person's merit and qualifications.
We are committed to providing equal employment opportunities to qualified individuals with disabilities. This includes providing reasonable accommodation where appropriate. Should you require a reasonable accommodation to apply or participate in the job application or interview process, please contact accommodation@redventures.com.
If you are based in California, we encourage you to read this important information for California residents linked here.
$28-33 hourly Auto-Apply 7d ago
Client Specialist, Morrison Charlotte
Knitwell Group
Specialist job in Charlotte, NC
About us
Talbots is a leading omni-channel specialty retailer of women's clothing, shoes and accessories. Established in 1947, we are known for modern classic style that's both timeless and timely, fine quality craftsmanship and gracious service. At Talbots relationships are the key to our business, we hire individuals who bring new ideas to the table, understand smart risk taking and can enhance an already thriving culture. With a commitment to offer modern classic style for every body type, through a full range of sizes, inclusive to every woman in your life.
What We Offer:
Growth! Here at Talbots our goal is to give you the tools to grow beyond this position and into the next.
Incentive Opportunities
Benefits: Comprehensive benefits packages accessible to both full time and eligible part time employees. To learn more, visit our We Care page.
Generous Discount: 50%, 60% & 70% Merchandise Discount off Talbots and Haven Well Within.
Other Perks: Referral Incentive Program, discounts on travel, shopping, concerts and more.
What we Value “WE CARE”:
We Win as a team and are dedicated to ensuring and applauding each other's success.
We Encourage creativity, innovation and smart risk-taking.
We are Committed to building relationships with our customers and associates by knowing, serving, and delighting them.
We Act with integrity, transparency, candor, and respect.
We Respect, honor and value diversity and are invested in cultivating a dynamic and inclusive culture.
We Embrace community by bringing positive change to those we live and work in.
Who You Are:
Driven to create, build and cultivate relationships with customers and the community with a focus on prospecting and establishing a strong clientele from existing and new customers.
Possesses a strong ambition and passion for achieving goals, both as an individual and as a member of the store team and thrives working in a team environment.
Able to work cooperatively in a diverse work environment
Passionate about selling and seeks organized and thoughtful ways to drive new traffic into the store.
Possess excellent written and verbal communication skills and a high level of integrity.
Demonstrates strong planning and organizational skills to proactively contact clientele with the intent to sell in a way that is relevant, timely and meaningful for her.
Professional, assertive, and friendly with the ability to make decisions independently.
Possess the technological aptitude to navigate POS/computer/iPad/handheld systems.
Have open availability of 20 - 29 hours per week
Able to work a flexible schedule based on the needs of the business including evenings, weekends, and holidays.
Comfortable climbing ladders, moving around regularly, and standing for extended periods of time.
Able to bend, reach, stretch for product as well as lift, carry, and move at least 40 lbs.
What You'll Do:
Create and foster a culture of hospitality through exceptional customer experiences and build enduring relationships both internally and externally.
Support all service enhancers to build strong relationships including active use of Concierge.
Achieve sales and service metrics in key measurable areas including: Clientelling/Outreach, Appointment Setting, Talbots Classic Awards etc.
Plan and prioritize tasks and responsibilities to meet the needs of the customer and business.
Seek to understand customer needs & wants with curiosity and confidence through intentional conversation.
Share current products and fashion trends with customers to appropriately wardrobe, inspire and build trust.
Actively participate in community/store activities and events that promote the Talbots Brand.
Professionally represent the brand image.
Note: This position description is intended to describe the general nature of work being performed by associates assigned to this job. It is not intended to be inclusive of all duties and responsibilities and is subject to change.
Location:
Store 01307 Morrison NC-Charlotte, NC 28211Position Type:Regular/Part time
Equal Employment Opportunity
The Company is an equal opportunity employer and welcomes applications from diverse candidates. Hiring decisions are based upon a candidate's qualifications as they relate to the requirements of the position under consideration and are made without regard to sex (including pregnancy), race, color, national origin, religion, age, disability, genetic information, military status, sexual orientation, gender identity, or any other category protected by applicable law. The Company is committed to providing reasonable accommodations for job applicants with disabilities. If you require an accommodation to perform the essential duties of the position you are seeking or to participate in the application process, please contact my ***************************. The Company will make reasonable accommodations for otherwise qualified applicants or employees, unless such accommodations would impose an undue hardship on the operations of the Company's business. The Company will not revoke or alter a job offer based on an applicant's request for reasonable accommodation.
$29k-52k yearly est. Auto-Apply 60d+ ago
Client Onboarding Specialist Transfer Associate
JPMC
Specialist job in Charlotte, NC
Own our Client's Onboarding experience end to end! Use your Project Management expertise to manage complex treasury product implementations for JP Morgan Chase Clients from around the world.
As a Client Onboarding Associate within the Commercial & Investment Bank, you will lead a project team that supplies support for the implementation of Treasury and Banking products and services. Partner with client and internal stake holders to help provide a best-in-class experience. In this role you are often the clients first true experience working with JP Morgan Chase.
Job Responsibilities
Own the product implementation and training experience for your assigned clients
Meet and connect with clients through WebEx, Zoom, and other collaboration technologies
Build and maintain strong relationships with key partners in Relationship Management, Sales, Service, Operations and Product Management
Manage client and partner expectations and understanding throughout the implementation process
Exhibit ownership of implementations experience and own client satisfaction results
Work with partners in Operations and Product Management to streamline processes
Identify instances of business risk and show ownership of issues when they arise
Scope client requests and translate business requirements into detailed technical specifications for treasury services
Use Microsoft Office tools to document meeting agendas and minutes and project plans. Use of workflow tool for status updates and document repository
Demonstrate creative problem solving and judgement and be empowered to escalate when necessary
Manage client and internal partner expectations by establishing timeliness and dependencies with the goal to exceed expectations
Required Qualifications, capabilities and skills
General knowledge of Treasury Products and Services
An appreciation for being a ‘keeper of our brand' with 3+ years of applicable experience and a passion for delivering a consistent, stellar client and partner experience
Prior project management experience
Experience in risk awareness and skills to develop and ensure quality program set ups
Excellent verbal, written, interpersonal, presentation, negotiating and organizational skills
Strategic thinking with the ability to manage conflict and adapt to change
Demonstrated team building skills and ability to work in a team environment
Ability to clearly communicate, partner and influence - leading others to a common goal
Comfort in using technology such as WebEx, Zoom and other collaboration tools for enhanced client discussions
Preferred qualifications, capabilities and skills
Bachelor of Science or Business Administration Degree
PMP or other Project management Certifications
Ability to provide quantifiable management reporting
Passion for learning new operating models, technologies, and industry trends
Joining our diverse and innovative global organization will provide you with endless opportunities for career and personal growth.
Become a part of our many Business Resource Groups, employees who come together on topics such as ethnicity, gender, age, accessibility, special interests and more
Help the community through expansive volunteer opportunities
Join one of our focus groups aimed at Innovation and Transformation, creating the future experience for our clients and employees
Final Job Grade and officer title will be determined at time of offer and may differ from this posting.
Some travel required (10%) to visit clients and internal partners.
Please note this role is not eligible for employer immigration sponsorship.
$29k-52k yearly est. Auto-Apply 60d+ ago
Client Experience Specialist
Tkxs Inc.
Specialist job in Charlotte, NC
Immediate
About TKXS
A B2B technology and data-driven solutions company, TKXS provides data collection, data science, technology and data-enabled marketing and incentive management capabilities to the agriculture, healthcare, construction and industrial supply industries. With an unparalleled combination of industry breadth, depth and trust, no other provider offers clients a more complete solution set.
TKXS' clients know us to be trustworthy, responsive and straightforward. And while we count myriad strengths, our greatest advantage is our team. Guided by five core values, we trust more and achieve more. We team up, we stay curious, we take responsibility, we speak out, and we serve others. Grounded by our leadership team's thoughtful planning, and fueled by enthusiastic and innovative teammates, your future at TKXS could be bright indeed.
What We're seeking
The Agriculture Client Experience Specialist will serve on a team of individuals representing the virtual, customer-facing points-of-contact for the client and their customers. The Client Experience Specialist team extends stellar customer service on behalf of the client to ensure a positive experience.
About the Position
Duties/Responsibilities:
Gain a thorough understanding of the client's business and program
Receive inbound calls, emails and support tickets from the client's field sales reps, retail and/or farmer customers
Respond to all email communications and support tickets, as well as missed calls and voicemails within 24 hours
Document all inbound and outbound communication for metric reporting to the client
Handle heavy call volume periods with high service and great attention to detail
Identify opportunities for efficiency gains and additional support during low call
volume periods
Assist client and their customers with all matters relating to the program
If further assistance is required, provide support to the customer with warm transfers to other departments within the client organization or customer follow up once further research is conducted
If further research is required, provide the customer with an estimated timeframe for follow-up or communication
Document and report system issues via a ticketing system for resolution with appropriate technical resources
Build meaningful relationships with our client's sales personnel and stakeholders
Act as our client's representative and advocate, ensuring delivery of accurate information, excellent service and resolving concerns in a timely manner
Provide systems and programs related support to field personnel and client stakeholders
Merchandise customer Voice of Customer (VOC) with TKXS Management to share with internal stakeholders and/or key client stakeholders
Support in training new team members as needed
Collaborate with staff management to prepare and ensure adherence to best practices
Provide support through Quality Assurance (QA) testing of new system functionality
Credentials
College degree, preferably in Agriculture and/or Business Management
Experience in customer service handling high volume phone and email traffic (at least 90-95% of the day is spent on the phone and answering emails)
Strong attention to detail and sense of urgency when following up with customers
High professionalism and willingness to serve the customers' needs
Adept and comfortable using multiple web-based systems simultaneously
Excellent interpersonal, written, verbal, and telephone communication skills; Fluency in English
Capacity to work under tight timelines and in team-oriented environments
Proven ability to adapt and thrive in a changing environment
Proven ability to function well in a high-paced and at times stressful environment
Proficient with Microsoft Office Suite or related software
Must be able to work in the Charlotte or Raleigh office and the ability to work from home when necessary
Note: This position requires a 40-hour work week. Business hours depend on program needs and may change seasonally based on call / email / support ticket volume. During certain times of the year you may be asked to work a flexible shift to support workload.
Physical Requirements:
Prolonged periods of sitting at a desk and working on a computer.
Must be able to lift up to 15 pounds at times.
Why TKXS?
At TKXS, you'll be positioned to do your best work ever, surrounded by caring, fun-loving and inspiring teammates. We work hard for our clients, but we play hard, too. Think happy hours, impromptu get together, and abundant community service projects.
We also provide a hefty benefits package:
health insurance,
maternity and paternity leave,
a 401(k)-matching program,
affordable family benefits.
prescription drug insurance,
pet insurance, as well as
TKXS also covers -- 100% -- dental, vision, and life insurance for full-time employees.
And then there are the perks - and plenty of them, including video games, healthy treats, seriously good coffee, and you won't believe what's on tap in the breakroom.
Ready to bring out the best in yourself? Then we want to hear from you. Give us a call, send an email, or go ahead and apply today.
TKXS is proud to be an Equal Opportunity Employer. We value diversity - in our workplace and in our community and are committed to creating an inclusive environment for all employees.
$29k-52k yearly est. Auto-Apply 60d+ ago
Commercial Lines Claims Specialist - Commercial General Liability (primarily New York venues)
Utica National Insurance Group 4.8
Specialist job in Charlotte, NC
The Company
At Utica National Insurance Group, 1,400 employees countrywide take our corporate promise to heart every day: To make people feel secure, appreciated, and respected.
Utica National Insurance Group is an "A" rated $1.7B award-winning, nationally recognized property & casualty insurance carrier.
Operating along the Eastern half of the United States, our Home Office is based in Central New York, with Regional Office locations including Buffalo, Boston, Charlotte, NYC, Atlanta, Dallas, Columbus, Richmond, and Chicago.
What you will do
You'll be responsible for investigating, evaluating, negotiating, and resolving primarily New York commercial general liability claims with moderate complexity. With skills in detail orientation and analysis, you will interpret coverage and prepare coverage letters as well as handle risk transfer. Consultation with supervisors on more complex coverage will occur as needed and this role will provide exposure to litigated claims. This position requires strong claims handling acumen with an understanding of state laws and requirements.
Key responsibilities
Investigate, evaluate, negotiate and resolve commercial general liability claims in a fair and timely manner.
Thoroughly evaluate and analyze coverage and draft comprehensive coverage position letters.
Manage the defense of more complex regional commercial general liability claims in multiple jurisdictions in accordance with leading practices.
Manage non-litigated and some litigated claims.
Operate on an independent basis with little supervision and settle claims within assigned authority.
Effectively manage expenses.
Attend mediations, trials and hearings as needed to include interaction with insureds, agents, and legal representatives.
Review court decisions, laws and coverage interpretations and have a broad knowledge and understanding of the law and claim practices.
Able to work independently and serve as a mentor to lesser experienced team members.
What you need
Four year degree or equivalent experience.
5+ years of claim handling experience with commercial general liability experience preferred.
Experience in handling litigated files preferred.
Knowledge of NY venues strongly preferred.
Licensing
Required to obtain your license(s) as an adjuster in the state(s) in which you are assigned to adjust claims. Licensing must be obtained within the timeframe set forth by the Company and must be maintained as needed throughout your employment.
Salary range: $75,000-$109,500
The final salary to be paid and position within the internal salary range is reflective of the employee's work experience, their geographic location, education, certification(s), scope and responsibilities in the role, and additional qualifications.
Benefits
We believe strongly that talented people are core to our success and are attracted to companies that provide competitive pay, comprehensive benefits packages, career advancement and challenging work opportunities. We offer a Comprehensive Benefits Plan for full time employees that include the following:
Medical and Prescription Drug Benefit
Dental Benefit
Vision Benefit
Life Insurance and Disability Benefits
401(k) Profit Sharing and Investment Plan (Includes annual Company financial contribution and discretionary Profit Sharing contribution based upon annual company financial results)
Health Savings Account (HSA)
Flexible Spending Accounts
Tuition Assistance, Training, and Professional Designations
Company-Paid Family Leave
Adoption/Surrogacy Assistance Benefit
Voluntary Benefits - Group Accident Insurance, Hospital Indemnity, Critical Illness, Legal, ID Theft Protection, Pet Insurance
Student Loan Refinancing Services
Care.com Membership with Back-up Care, Senior Solutions
Business Travel Accident Insurance
Matching Gifts program
Paid Volunteer Day
Employee Referral Award Program
Wellness programs
Additional information
This position is a full time salaried, exempt (non overtime eligible) position.
Utica National is an Equal Opportunity Employer.
Apply now and find out what it's like to be a part of an amazing team, thrive in an exciting environment and work for a company you can be proud of. Once you complete your application, you can monitor your status in the hiring process by logging into your profile. A representative from our Talent Acquisition team will be in touch regarding any change in your candidacy.
#LI-HL1
$75k-109.5k yearly 40d ago
Business Impact Specialist CDL Required
Coca-Cola Bottling Co. Consolidated 4.4
Specialist job in Charlotte, NC
Pay Rate: $256.68/day Click here to experience a Day in the Life of our Teammates! Uncap Your Potential at America's Largest Coca-Cola Bottler - Pour Your Passion into Purpose! We're more than beverages-we're building meaningful careers and vibrant communities. Join our team where your talent meets purpose, and every teammate directly shapes our success.
* Career Growth: Clear pathways to advance and develop your career
* Competitive Benefits: 401(k) match + health coverage + employee stock purchase plan
* Purpose-Driven: Create meaningful impact in the communities you serve
* Professional Development: Dedicated training + personalized mentorship
Join us - your refreshing new chapter starts here!
Job Overview
The Business Impact Specialist is a true "Utility Player" who is well versed in most Sales & Service frontline roles, including customer-facing and non-customer facing positions, to respond to and fulfill needs associated with staffing shortages, work stoppages, and other challenges that create gaps in our frontline staffing plan. Will be qualified and skilled to perform all job duties identified in the job descriptions of CDL qualified Delivery Merchandiser, Bulk Merchandiser, Space Management Specialist, Warehouse Laborer, Forklift Driver, and Account Developer and more as needs arise. Will be on a special response team that is called upon to fulfill needs in different market units and geographies. Anticipate extensive travel requirements including overnight and successive weeks, and flexible scheduling. Will normally complete work independently and be personally accountable for travel logistics and day-to-day functionality to satisfy assignment objectives.
Duties & Responsibilities
* Covers staffing gaps competently to maintain established route standards and sales and to prevent missing important opportunities, ensuring a high level of customer service is maintained
* Orders, fills, merchandises, and rotates products on displays, cold vaults, and cooler equipment, according to Company standards
* Capable of any specified activities per route discipline (bulk, conventional, full service, and cold bottle)
* Handles urgent customer needs to meet commitments made to customers in a timely, consistent, and professional manner, through partnering with the sales & service, warehouse, and customer management teams
* Assist supervisor to help with projects, tasks across the territory, and other duties as assigned
* Fill all shelves, racks, displays, and equipment and places proper POS items. Inspects work area for cleanliness, verifies sets are in accordance to the plan-o-gram. Adjusts any shelves, moves products, displays, or racks as required
* Communicates sales opportunities to the sales team and, or customer
* Prepares and loads onto their company vehicle the necessary equipment and point of sale materials to complete the work assignments for each customer
* Greets the store contact and reviews the plans for the reset of racks, displays, and point of sale materials. After assignments, review the completed set with store contact and have them sign off on the reset request form. Removes and replaces any supplies and equipment that are needed to complete the reset of displays
* Ensures all Outbound loads are secured and safe by applying protective wrapping as needed and that the proper documentation is attached (STO). Loads and unloads trailers as needed to support delivery activities following CCCI SOPs by updating SAP, CONA via handhelds to ensure accurate accountability for loads Inbound and outbound to, from territories supported by Regional Operation Center
* Performs all safety and housekeeping activities including but not limited to conducting pre-trip and post-trip checks, reviewing daily documentation for accuracy, and keeping the work area neat and clutter-free
* Utilizes "switcher" to maneuver 53' and pup trailers to the dock as needed
* Manages, sells, and executes in an assigned group of customers on daily, pre-set routes, and generates sales orders based on the assigned delivery frequency for each customer. Done to ensure the day to day success of the operation and directly contribute to the financial performance of the company in terms of revenue, volume, and gross profit
* Executes applicable promotions and new products based on target lists and executes monthly Look of Success (LOS) initiatives, marketing promotions, Point-Of-Sale, and commercial plans to ensure excellence in RED (Right Execution Daily) scores for assigned customers
* Accountable for maximizing operational efficiencies by writing productive orders that meet drop size goals, minimizing shrink and out of date, ensuring compliance with routing schedules in terms of the right day and week, and product that is ordered is accepted by the customer
* Demonstrates an aggressive and effective selling acumen and demeanor to effectively sell-in contractual agreements, promotions, innovation products, and distribution principles
Knowledge, Skills, & Abilities
* Must be able to meet the qualifications of Route Specialist (CDL required) capable of covering any route discipline, Space Management Specialist, Bulk Merchandiser, Account Developer, Warehouse Forklift Driver, and Laborer
* Must have excellent interpersonal skills and be able to work effectively to satisfy the needs of a variety of customers with different demands and expectations
* Flexibility and willingness to travel extensively including overnight and successive weeks
* Anticipate 50-60% overnight travel
* Availability to work weekends and some holidays
* Able to perform job duties with minimal supervision on a timely basis
* Excellent safety record and comprehension of safety principles including proper lifting and use of personal protective equipment
* Ability to read, speak, write and understand English to perform basic math skills (addition, subtraction, multiplication, and division)
* Proficiency with computer-based applications and equipment
* Ability to complete forms (handwritten and/or computer-based) to document activities and results, and place orders
* Basic knowledge of the beverage industry. Thorough knowledge of brand order, facing, pricing, labeling, Point of Sale (POS), rotation of product, and the ability to build displays
* Understanding of truck, trailer loading strategies, and weight distribution principles
* Advanced forklift skills (single-wide and preferred, double-wide)
* Pallet-jack skills
* Ability to work in a fast-paced, continuous lifting environment
* Ability to lift up to 50 lbs. of product repetitively
* Must be able to sit or stand for long periods
* Must have the ability to push and pull manual and powered material handling equipment (i.e., pallet jack, hand-truck, etc.) containing product loads for a minimum of 100 yards without assistance
* Ability to frequently get on and off a forklift
* Capable of opening and closing truck dock doors
Minimum Qualifications
* High school diploma or GED
* Knowledge acquired through 1 to 3 years of relevant work experience
* Valid driver's license for your state of residency
* Commercial Driver's License (CDL) or permit (Class A) or the ability to obtain such
Preferred Qualifications
* Excellent driving history for the last seven years. (A 7year Motor Vehicle Report will be reviewed)
* Ability to pass and maintain D.O.T physical requirements
* Forklift and pallet jack certification
Work Environment
Work environment will vary, including but not limited to exposure to weather conditions, noisy warehouse, coolers, and customer storage areas which may be non-temperature controlled.
Equal Opportunity Employer - All qualified applicants will be considered for employment without regard to disability, protected veteran status, or any other characteristic protected by applicable law.
Nearest Major Market: Charlotte
$256.7 daily 29d ago
Client Performance Specialist - WSOC TV
Cox Media Group 4.7
Specialist job in Charlotte, NC
Job Title: Client Performance Specialist - WSOC TV
The Client Performance Specialist focuses on campaign and performance management for our portfolio of digital advertising clients. The Client Performance Specialist works closely with our local market sales teams, specialist teams and our internal operations teams to understand how our advertising campaigns are performing holistically. In terms of campaign management, the individual in this role will be responsible for keeping an overarching view of our advertisers' media plans and goals and ensuring that our local stakeholders and clients are served with the best-in-class customer care. The individual must be able to collect, mine, and interpret campaign data, developing actionable insights in an executive level report that increases ROI for our advertisers.
This individual must maintain comprehensive knowledge of all aspects of digital products including product offerings, protocols, and KPI management. They must have a strategic mindset, being able to review campaigns' performance outcomes and make strategic decisions on what levers need to be pulled to optimize client campaigns. The individual must be a team player, with the ability to collaborate with internal and external stakeholders while analyzing performance and developing strategies. Clear and concise communications will be key for the individual to succeed.
Previous experience in digital campaign analytics and creating client-facing deliverables is critical. The Client Performance Specialist must have in-depth knowledge of digital analytic platforms, being confident in accessing and pulling data in systems such as Google Analytics, Google Ads, Facebook, and more. A basic knowledge of ad tags/trafficking and conversion management (Google Tag Manager) will only help this individual excel in the role. An analytically curious mind is key.
Essential Duties and Responsibilities
Leverage comprehensive knowledge of all digital ad products and operation processes to effectively monitor and enhance campaigns to achieve advertiser goals and KPIs
Maintain internal documentation to ensure that campaigns are managed properly, with account details recorded for media plans, optimizations, and other client details
Offer a holistic campaign perspective, effectively communicating performance to our stakeholders in ongoing reporting recaps
Follow SLAs determined for campaign launch, revisions, and deliverables working with internal and external stakeholders
Provide facilitation for continuously improving the quality of service and campaign results for our local markets and clients
Responsible for order entry, trafficking, monitoring, and reporting on digital owned & operated campaigns
Quality assurance on work performed by our corporate team
Leverage storytelling skills to build exceptional customer reports
Minimum Qualifications
2-4 years of experience working in a digital advertising operations role, working with sales and marketers
2-4 years of experience in campaign and performance management
Knowledge of digital marketing including SEM, SEO, social, content marketing, programmatic, video, display advertising, and website development
Knowledge of ad tagging and the CM Trafficking, Reporting, & Attribution platforms and ability to formulate appropriate recommendations to improve client ROI is a plus
Analytical and possess the ability to evaluate data and interpret results for client-facing deliverables
Knowledge of attribution and omni-channel efforts is essential, understanding how all marketing channels work together to drive results
Excel skills needed for interpreting data for insights and superior PPT skills for visualizing the outcomes and opportunities
Proven skills in digital campaign management including processing, trafficking, and monitoring performance against established expectations
Excellent written and verbal communication skills are necessary for effectively managing performance
Problem-solving skills is required, with the ability to proactively identify potential issues, troubleshoot and quickly resolve them
Demonstrated customer service skills with ability to build strong working relationships and consistently meet or exceed customer expectations
Proven ability to manage multiple projects in a fast-paced environment with the ability to learn and apply new concepts and tools quickly
Detailed knowledge of both internal and outsourced digital platforms, understanding how technology stacks come together to serve our campaigns
Preferred Qualifications
BA/BS from a 4-year university or equivalent preferred
Working knowledge in ad platforms and reporting in systems such as: Google Analytics, Google Ads, general Google Marketing Platforms, Facebook, CM360/DV360/SA360, etc. Google Analytics and Google Ads certifications are preferred
About Cox Media Group
CMG Media Corporation (d/b/a Cox Media Group) is an industry-leading media company with unparalleled brands, award-winning content, and exceptional team members. CMG provides valuable local and national journalism and entertainment content to the people and communities it serves. The company's businesses encompass 14 high-quality, market-leading television brands in 9 markets; 45 top-performing radio stations delivering multiple genres of content in 9 markets; and numerous streaming and digital platforms. CMG's TV portfolio includes multiple primary affiliates of ABC, CBS, FOX, NBC, Telemundo and MyNetworkTV, as well as several valuable news and independent stations. For more information about CMG, visit *********************
Req #: 2001 #LI-Onsite
$48k-57k yearly est. 60d+ ago
Sr Business Mgmt Specialist - US Commercial Real Estate Lending
TD Bank 4.5
Specialist job in Charlotte, NC
Boston, Massachusetts, United States of America **Hours:** 40 **Pay Details:** $115,440 - $186,160 USD TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.
As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.
**Line of Business:**
Business Management, Strategy & Support
**Job Description:**
**Department Overview:**
US CRE Credit Management is a dynamic organization that supports CRE lending products across almost all distribution channels within the Bank (ICRE and Regional Commercial Bank). In addition to traditional secured CRE lending, the group maintains specialty verticals that include REITs/Funds/Capital Calls, Mortgage Warehouse and Affordable Housing which serves as a primary driver of the bank's CRA activities. The ICRE portfolio comprises ~375 relationships and ~$32B of exposure while the MCRE managed portfolio comprises ~1,500 relationships and ~$8B of exposure. Colleagues are based across the Bank's Maine to Florida footprint with hubs maintained in NYC, Boston, Charlotte and Miami. CM leadership is aligned with Regional Bank leadership in MCRE and the ICRE is aligned geographically and by verticals. Areas of opportunity with the Senior Business Management specialist role include: project management (Policy and Model reviews as well as Adhoc), process management (deal screening, high risk portfolio etc), coordination of training and development, data and reporting (dashboards), Monitoring and Controls oversight as well as exam coordination (regulatory and internal).
The above details are specific to the role which is outlined in the general description below.
The Sr Business Mgmt Specialist leads a significant business management function and/or strategy planning, oversight, control or governance activities for highly complex / high risk / transformational (change the bank) / strategic initiatives, liaises across the organization and primarily interfaces with executive and/or functional stakeholders.
**Depth & Scope:**
+ Generally accountable for a significant business management area that typically has enterprise wide impact or accountability
+ Enterprise or functional expert, requiring broad managerial and deep specialized knowledge at the enterprise, business, regulatory and industry levels
+ Undertakes and completes a variety of complex initiatives requiring seasoned specialist knowledge and/or the integration of cross functional processes
+ Position typically deals with senior/executive management
+ Focus on longer-range planning for functional area (e.g. 12 months or greater)
+ May manage and prioritize multiple projects at a given time
**Education & Experience:**
+ Undergraduate degree
+ 10+ years relevant experience
**Customer Accountabilities:**
+ Contributes to the strategic direction of the business management function and play a key role in the development and implementation of strategies in support of the overall business strategy
+ Plans, leads / manages and/or oversees a diverse set of work activities requiring alignment across multiple areas
+ Leads / manages the integrated implementation of policies / processes / procedures / changes in across multiple functional areas
+ Provides direction and/or input to complex, wide ranging enterprise or cross-function / business projects/initiatives as a subject matter expert and where necessary participates in identifying, designing and testing solutions and supporting the implementation
+ Facilitates key discussions and provides thought leadership to executive audience (output is roadmap and/or strategic plan/ deliverables/frameworks/ short to long term goals etc.)
+ Leads partner to management / leadership and respective teams for area of specialization with industry, external and internal, enterprise and business awareness; recognizing and anticipating emerging trends and; identifying issues and opportunities and recommending action to senior management
+ Works effectively with multiple teams across a broad spectrum of initiatives and functional domains, influencing others as needed
**Shareholder Accountabilities:**
+ Adheres to enterprise frameworks and methodologies that relate to business management activities for own area
+ Actively manages relationships with corporate and/or control functions and ensure alignment with enterprise and/or regulatory requirements
+ Keeps abreast of emerging issues, trends, and evolving regulatory requirements and assess potential impacts to the Bank
+ Assesses / identifies key issues and escalate to appropriate levels and relevant stakeholders where required
+ Maintains a culture of risk management and control, supported by effective processes and sound infrastructure an in alignment with risk appetite
+ Ensures business operations are in compliance with applicable internal and external requirements (e.g. financial controls, segregation of duties, transaction approvals, and physical control of assets).
+ Participates in cross-functional / enterprise initiatives as a subject matter expert helping to identify risk / provide guidance for complex situations
+ Leads relevant governance meetings or committees and related deliverables / outcomes
+ Leads / facilitates and/or implements action/remediation plans to address performance/risk/governance issues
**Employee/Team Accountabilities:**
+ Provides thought leadership and/or industry knowledge for own area of expertise
+ Supports a positive work environment that promotes service to the business, quality, innovation and teamwork and ensure timely communication of issues/ points of interest
+ Identifies and recommends opportunities to enhance productivity, effectiveness and operational efficiency
+ Works effectively as a team, supporting other members of the team in achieving business objectives and providing client services
+ Participates in knowledge transfer within the team and business units
**Physical Requirements:**
Never: 0%; Occasional: 1-33%; Frequent: 34-66%; Continuous: 67-100%
+ Domestic Travel - Occasional
+ International Travel - Never
+ Performing sedentary work - Continuous
+ Performing multiple tasks - Continuous
+ Operating standard office equipment - Continuous
+ Responding quickly to sounds - Occasional
+ Sitting - Continuous
+ Standing - Occasional
+ Walking - Occasional
+ Moving safely in confined spaces - Occasional
+ Lifting/Carrying (under 25 lbs.) - Occasional
+ Lifting/Carrying (over 25 lbs.) - Never
+ Squatting - Occasional
+ Bending - Occasional
+ Kneeling - Never
+ Crawling - Never
+ Climbing - Never
+ Reaching overhead - Never
+ Reaching forward - Occasional
+ Pushing - Never
+ Pulling - Never
+ Twisting - Never
+ Concentrating for long periods of time - Continuous
+ Applying common sense to deal with problems involving standardized situations - Continuous
+ Reading, writing and comprehending instructions - Continuous
+ Adding, subtracting, multiplying and dividing - Continuous
The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required. The listed or specified responsibilities & duties are considered essential functions for ADA purposes.
**Who We Are:**
TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we deliver legendary customer experiences to over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to the Bank, those we serve, and the economies we support. We are guided by our vision to Be the Better Bank and our purpose to enrich the lives of our customers, communities and colleagues.
TD is deeply committed to being a leader in customer experience, that is why we believe that all colleagues, no matter where they work, are customer facing. As we build our business and deliver on our strategy, we are innovating to enhance the customer experience and build capabilities to shape the future of banking. Whether you've got years of banking experience or are just starting your career in financial services, we can help you realize your potential. Through regular leadership and development conversations to mentorship and training programs, we're here to support you towards your goals. As an organization, we keep growing - and so will you.
**Our Total Rewards Package**
Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical and mental well-being goals. Total Rewards at TD includes base salary and variable compensation/incentive awards (e.g., eligibility for cash and/or equity incentive awards, generally through participation in an incentive plan) and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off (including Vacation PTO, Flex PTO, and Holiday PTO), banking benefits and discounts, career development, and reward and recognition. Learn more (***************************************
**Additional Information:**
We're delighted that you're considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we're committed to providing the support our colleagues need to thrive both at work and at home.
**Colleague Development**
If you're interested in a specific career path or are looking to build certain skills, we want to help you succeed. You'll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities. Whether you have a passion for helping customers and want to expand your experience, or you want to coach and inspire your colleagues, there are many different career paths within our organization at TD - and we're committed to helping you identify opportunities that support your goals.
**Training & Onboarding**
We will provide training and onboarding sessions to ensure that you've got everything you need to succeed in your new role.
**Interview Process**
We'll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.
**Accommodation**
TD Bank is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, status as a protected veteran or any other characteristic protected under applicable federal, state, or local law.
If you are an applicant with a disability and need accommodations to complete the application process, please email TD Bank US Workplace Accommodations Program at *************** . Include your full name, best way to reach you and the accommodation needed to assist you with the applicant process.
Federal law prohibits job discrimination based on race, color, sex, sexual orientation, gender identity, national origin, religion, age, equal pay, disability and genetic information.
$45k-63k yearly est. 36d ago
SAP Technical Programmer/Business Specialist
Swj Technology
Specialist job in Spartanburg, SC
SWJ Technologie specializes in providing engineering, planning, and project management services across various industries. We are currently seeking a SAP Technical Programmer/Business Specialist for a client in the automotive industry, specializing in car manufacturing. This is a long-term Contractor role based in Spartanburg. SC that requires onsite presence. If you're eager to grow your career and make a meaningful impact on exciting projects, we look forward to your application.
PURPOSE:
Manages the full systems development life cycle of projects/programs within area of responsibility. Coordinates and takes the lead role for the technical/functional development and support of SAP IT applications in his/her area of responsibility including Warehouse Management, Yard Management, Quality Management, Plant Maintenance, and/or Inbound Logistics. Plans, designs, develops, and implements efficient IT systems in support of assigned organizational functions. Applies proven communication, analytical and problem-solving skills to help identify, communicate and resolve systems issues in order to maximize the benefit of IT systems investments.
RESPONSIBILITIES:
Performs planning, analysis, designing, requirements definition, functional design, development, testing, and implementation of IT solutions.
Provides support for difficult and complex system environments.
Provides support, assistance, and training to users.
Coordinates activities simultaneously across multiple projects.
Uses ITPM Agile methodology effectively in all tasks.
Meets with decision makers, systems owners, and end users to define business requirements, establish systems goals, and identify/resolve business issues.
Ensures compatibility and interoperability of in-house computing systems.
Reviews and analyzes the effectiveness and efficiency of existing systems, developing strategies for improvement or optimization.
Creates system models, specifications, diagrams, and charts to provide direction to application developers.
Coordinates and performs in-depth tests, including end-user reviews, for modified and new systems.
Conducts research on software products to justify recommendations and support purchasing efforts.
Performs other duties as assigned by the Operations Supervisor.
QUALIFICATIONS:
BA or BS degree in Computer Science, Information Technology, Science, Business OR the equivalent of 4 years of experience in an IT application or Infrastructure profession.
5+ years of programming experience using a variety of languages and technologies including ABAP/4, SAP UI5/Fiori, SAP BI/BW, Data Warehouses, C++, JAVA, HTML, JSP, J2EE, SQL, Oracle, UNIX/LINUX, XSLT.
5+ years of experience planning, analyzing, designing, testing, implementing, documenting, and training in SAP, preferably Warehouse Management, Yard Management, Inbound Logistics, Production Planning, Material Management, and Logistics Planning.
5+ years of project management experience.
5+ years of experience working in a customer service-oriented environment.
5+ years of experience working in a team-oriented, collaborative environment.
REQUIRED SKILLS:
SAP, ABAP, JAVA, WebDynpro, Production Planning, Material Management, and Logistics Planning.
S/4 and R/3 experience required.
5+ years of functional knowledge in SAP R/3-related modules or production systems.
5+ years of experience executing and communicating project plans.
5+ years of knowledge of the Systems Development Life Cycle.
5+ years of knowledge of IT infrastructure components (Operating Systems, Networks, Databases, Internet Technologies).
3+ years of experience communicating ideas in both technical and user-friendly language.
Basic knowledge of cost and budget control.
PREFERRED SKILLS:
Warehouse Management
Project Management training.
Training in systems used in the area of responsibility.
PHYSICAL REQUIREMENTS:
Work is normally performed in an office, laboratory, manufacturing floor, or machine shop setting where physical work includes, but is not limited to sitting, standing, reaching, kneeling, bending, and lifting up to 25 lbs.
Must be able to understand and comply with all relevant safety practices.
FLSA STATUS/WORKING SCHEDULE:
Onsite Requirement: Must be available onsite for the first 2 weeks for training and onboarding.
Location: 90% Spartanburg, SC, 10 % other Locations
Schedule: Day shift, 40h/w, 60% onsite / 40% remote
Assignment Start: ASAP, long-term Contract position
DISCLAIMER:
This job description is a high-level overview of general expectations of this position. It is not intended to list every responsibility of the position, nor does it represent an employment contract of any kind.
SWJ TECHNOLOGY and all of its subsidiaries (i.e., NGE EQUIPMENT and ProjectOne US) are Equal Opportunity Employers and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender, disability status, protected veteran status, or any other characteristic protected by law.
$42k-74k yearly est. Auto-Apply 60d+ ago
SAP Technical Programmer/Business Specialist
SWJ Technology, LLC
Specialist job in Spartanburg, SC
SWJ Technologie specializes in providing engineering, planning, and project management services across various industries. We are currently seeking a SAP Technical Programmer/Business Specialist for a client in the automotive industry, specializing in car manufacturing. This is a long-term Contractor role based in Spartanburg. SC that requires onsite presence. If you're eager to grow your career and make a meaningful impact on exciting projects, we look forward to your application.
PURPOSE:
Manages the full systems development life cycle of projects/programs within area of responsibility. Coordinates and takes the lead role for the technical/functional development and support of SAP IT applications in his/her area of responsibility including Warehouse Management, Yard Management, Quality Management, Plant Maintenance, and/or Inbound Logistics. Plans, designs, develops, and implements efficient IT systems in support of assigned organizational functions. Applies proven communication, analytical and problem-solving skills to help identify, communicate and resolve systems issues in order to maximize the benefit of IT systems investments.
RESPONSIBILITIES:
Performs planning, analysis, designing, requirements definition, functional design, development, testing, and implementation of IT solutions.
Provides support for difficult and complex system environments.
Provides support, assistance, and training to users.
Coordinates activities simultaneously across multiple projects.
Uses ITPM Agile methodology effectively in all tasks.
Meets with decision makers, systems owners, and end users to define business requirements, establish systems goals, and identify/resolve business issues.
Ensures compatibility and interoperability of in-house computing systems.
Reviews and analyzes the effectiveness and efficiency of existing systems, developing strategies for improvement or optimization.
Creates system models, specifications, diagrams, and charts to provide direction to application developers.
Coordinates and performs in-depth tests, including end-user reviews, for modified and new systems.
Conducts research on software products to justify recommendations and support purchasing efforts.
Performs other duties as assigned by the Operations Supervisor.
QUALIFICATIONS:
BA or BS degree in Computer Science, Information Technology, Science, Business OR the equivalent of 4 years of experience in an IT application or Infrastructure profession.
5+ years of programming experience using a variety of languages and technologies including ABAP/4, SAP UI5/Fiori, SAP BI/BW, Data Warehouses, C++, JAVA, HTML, JSP, J2EE, SQL, Oracle, UNIX/LINUX, XSLT.
5+ years of experience planning, analyzing, designing, testing, implementing, documenting, and training in SAP, preferably Warehouse Management, Yard Management, Inbound Logistics, Production Planning, Material Management, and Logistics Planning.
5+ years of project management experience.
5+ years of experience working in a customer service-oriented environment.
5+ years of experience working in a team-oriented, collaborative environment.
REQUIRED SKILLS:
SAP, ABAP, JAVA, WebDynpro, Production Planning, Material Management, and Logistics Planning.
S/4 and R/3 experience required.
5+ years of functional knowledge in SAP R/3-related modules or production systems.
5+ years of experience executing and communicating project plans.
5+ years of knowledge of the Systems Development Life Cycle.
5+ years of knowledge of IT infrastructure components (Operating Systems, Networks, Databases, Internet Technologies).
3+ years of experience communicating ideas in both technical and user-friendly language.
Basic knowledge of cost and budget control.
PREFERRED SKILLS:
Warehouse Management
Project Management training.
Training in systems used in the area of responsibility.
PHYSICAL REQUIREMENTS:
Work is normally performed in an office, laboratory, manufacturing floor, or machine shop setting where physical work includes, but is not limited to sitting, standing, reaching, kneeling, bending, and lifting up to 25 lbs.
Must be able to understand and comply with all relevant safety practices.
FLSA STATUS/WORKING SCHEDULE:
Onsite Requirement: Must be available onsite for the first 2 weeks for training and onboarding.
Location: 90% Spartanburg, SC, 10 % other Locations
Schedule: Day shift, 40h/w, 60% onsite / 40% remote
Assignment Start: ASAP, long-term Contract position
DISCLAIMER:
This job description is a high-level overview of general expectations of this position. It is not intended to list every responsibility of the position, nor does it represent an employment contract of any kind.
SWJ TECHNOLOGY and all of its subsidiaries (i.e., NGE EQUIPMENT and ProjectOne US) are Equal Opportunity Employers and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender, disability status, protected veteran status, or any other characteristic protected by law.
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02EH6GMAOn
$42k-74k yearly est. 24d ago
Loan Specialist
Regional Finance 4.1
Specialist job in Kannapolis, NC
Take your career to the next level! In the last few years our goal has been expansion, creating growth opportunities for many of our team members. Not only are we serious about growth, but we are also serious about helping our customers during hard financial times.
We take pride in providing solutions and offering a helping hand, not only to our customers but also to the communities we serve. As we continue to expand and grow into a national leader in consumer financing, we invite you to consider joining our team.
If you're passionate about making a meaningful impact in people's lives and bringing a personal touch to finance, we'd love to have you on board!
Regional Finance is hiring! We are looking for talented and driven individuals to join our team. Take the next step in your career and click that apply button!
Job Intro
The core of a Loan Specialist is being customer oriented. If you are interested in helping others in their time of need, then this is the career you have been looking for!
Why work at Regional?
Regional offers competitive pay! We do our best to show that we value our team members!
You are eligible for a monthly bonus. Who doesn't love a nice cash reward for their hard work?
You will have promotion opportunities. We love to train our Loan Specialists into future Branch Managers!
All full-time team members have access to our medical, dental, vision and 401(k) benefits!
Pays an average of $41,000, this amount can vary based on your location and cost of living adjustments!
Duties and responsibilities
Provide exceptional service to all customers.
Process credit loan applications and use product knowledge to present loan solutions to current and potential customers.
Maintain office cash with accuracy and proper security.
Grow account volume through good judgment and effective customer solicitations in the branch and by telephone.
Minimize delinquent debt through calling customers and collecting on past-due accounts.
Receive, track, and post all payments and fees to customer accounts in compliance with Company Policy.
Transport money and deposits to and from bank.
Other duties as assigned by leadership.
Minimum Qualifications
High School Diploma or Equivalent.
Prior customer service experience in either a sales/retail environment or cash management environment.
Must pass drug screen, criminal and credit background checks.
Valid Driver's License and access to a dependable automobile with liability insurance coverage.
Critical Competencies
Demonstrated passion for customer service.
Excellent written and verbal communication skills.
Customer service minded with a personality that relates well with a broad spectrum of people, including external customers, branch colleagues, and corporate co-workers.
Thrives in a pay for performance atmosphere.
Proven ability to multi-task.
High degree of integrity.
Sales mentality.
Adaptable to an ever-changing environment.
Working conditions
This position works in an office providing consumer loan products in person and over the phone. The typical working hours are 8:30am to 5:30pm Monday through Friday with some Saturdays required. Overtime may be required on an as needed basis and is at the discretion of upper management.
If you are a job applicant who resides in the state of California, please review our California Employee Privacy Policy at the following link: **************************************************************************************************
Regional is an equal opportunity employer and does not discriminate on the basis of race, color, religion, creed, national origin, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity, transgender status, age, disability, genetic information, veteran status, uniform service, or any other characteristic protected by applicable law (“Protected Characteristics”). Regional's policy of non-discrimination applies to all phases of the employment process and relationship, including, but not limited to, recruitment and selection; compensation and benefits; professional development and training; promotions and opportunities; transfers; social and recreational programs; layoff; and terminations.
$41k yearly Auto-Apply 15d ago
Returns Specialist
Planmeca USA Inc.
Specialist job in Charlotte, NC
Professional Experience: 5 Years Primary Skills: Customer service, Data entry Requirement Description: You are the ideal candidate who is detailed orientated, customer-focused and has strong computer skills. You will have the ability to multi-task, communicate effectively, both verbally and in writing. You will have the knowledge of providing outstanding customer service while processing returns.
ESSENTIAL DUTIES:
Manages omni-channel communication (fax, email, voice, chatter) inquiries with dealers, Client Representatives, and consumers about returns. Common inquiries are RMA requests, returns status, and credit status
Processes customer returns and property
Enters data and orders
Executes consignments
Programming and Duplication
Operates electronic boards
EEPROM chips
Micro SD cards
Guided User Interfaces
Receiving and Documentation
Receives shipments from the dock and record RMA/SIT number in CRM system
Inspects and matches contents of the box(es) with submitted paperwork
Reports discrepancies to Returns Team Lead
Completes documentation for all products to be returned to manufacturer or vendor
Handling electrical components, installing, and uninstalling
Meets company standards pertaining to quantity and quality of work performed on an ongoing basis, performing all work-related tasks in a manner that is in compliance with all Company policies and procedures
Adheres to company policies, procedures, and directives regarding standards of workplace behavior in completing job duties and assignments
Performs other duties as assigned
MINIMUM QUALIFICATIONS:
Training and Experience
Experience working in Returns and Consignment preferred
Experience with Salesforce a plus
Proven organizational skills and ability to meet targets, goals, timelines, etc.
Excellent verbal and written communication skills
Proficient in Computers including Microsoft Office
Salary: $21- $23/ hour (Depending on experience level)
$21-23 hourly 3d ago
Commercial Lines Claims Specialist - Commercial General Liability (Southern venues)
Utica National Insurance Group 4.8
Specialist job in Charlotte, NC
The Company
At Utica National Insurance Group, 1,400 employees countrywide take our corporate promise to heart every day: To make people feel secure, appreciated, and respected.
Utica National Insurance Group is an "A" rated $1.7B award-winning, nationally recognized property & casualty insurance carrier.
Operating along the Eastern half of the United States, our Home Office is based in Central New York, with Regional Office locations including Buffalo, Boston, Charlotte, NYC, Atlanta, Dallas, Columbus, Richmond, and Chicago.
What you will do
You'll be responsible for investigating, evaluating, negotiating, and resolving primarily Southern commercial general liability claims with moderate complexity. With skills in detail orientation and analysis, you will interpret coverage and prepare coverage letters as well as handle risk transfer. Consultation with supervisors on more complex coverage will occur as needed and this role will provide exposure to litigated claims. This position requires strong claims handling acumen with an understanding of state laws and requirements.
Key responsibilities
Investigate, evaluate, negotiate and resolve commercial general liability claims in a fair and timely manner.
Thoroughly evaluate and analyze coverage and draft comprehensive coverage position letters.
Manage the defense of more complex regional commercial general liability claims in multiple jurisdictions in accordance with leading practices.
Manage non-litigated and some litigated claims.
Operate on an independent basis with little supervision and settle claims within assigned authority.
Effectively manage expenses.
Attend mediations, trials and hearings as needed to include interaction with insureds, agents, and legal representatives.
Review court decisions, laws and coverage interpretations and have a broad knowledge and understanding of the law and claim practices.
Able to work independently and serve as a mentor to lesser experienced team members.
What you need
Four year degree or equivalent experience.
5+ years of claim handling experience with commercial general liability experience preferred.
Experience in handling litigated files preferred.
Knowledge of Southern venues strongly preferred (licensing in TX, GA, NC, SC preferred).
Licensing
Required to obtain your license(s) as an adjuster in the state(s) in which you are assigned to adjust claims. Licensing must be obtained within the timeframe set forth by the Company and must be maintained as needed throughout your employment.
Salary range: $75,000-$109,500
The final salary to be paid and position within the internal salary range is reflective of the employee's work experience, their geographic location, education, certification(s), scope and responsibilities in the role, and additional qualifications.
Benefits
We believe strongly that talented people are core to our success and are attracted to companies that provide competitive pay, comprehensive benefits packages, career advancement and challenging work opportunities. We offer a Comprehensive Benefits Plan for full time employees that include the following:
Medical and Prescription Drug Benefit
Dental Benefit
Vision Benefit
Life Insurance and Disability Benefits
401(k) Profit Sharing and Investment Plan (Includes annual Company financial contribution and discretionary Profit Sharing contribution based upon annual company financial results)
Health Savings Account (HSA)
Flexible Spending Accounts
Tuition Assistance, Training, and Professional Designations
Company-Paid Family Leave
Adoption/Surrogacy Assistance Benefit
Voluntary Benefits - Group Accident Insurance, Hospital Indemnity, Critical Illness, Legal, ID Theft Protection, Pet Insurance
Student Loan Refinancing Services
Care.com Membership with Back-up Care, Senior Solutions
Business Travel Accident Insurance
Matching Gifts program
Paid Volunteer Day
Employee Referral Award Program
Wellness programs
Additional information
This position is a full time salaried, exempt (non overtime eligible) position.
Utica National is an Equal Opportunity Employer.
Apply now and find out what it's like to be a part of an amazing team, thrive in an exciting environment and work for a company you can be proud of. Once you complete your application, you can monitor your status in the hiring process by logging into your profile. A representative from our Talent Acquisition team will be in touch regarding any change in your candidacy.
#LI-HL1
$75k-109.5k yearly 14d ago
Business Insights Specialist (US)
TD Bank 4.5
Specialist job in Charlotte, NC
Mount Laurel, New Jersey, United States of America **Hours:** 40 **Pay Details:** $95,264 - $155,376 USD TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.
As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.
**Line of Business:**
Analytics, Insights, & Artificial Intelligence
**Job Description:**
**Job Summary:**
The Business Insights Specialist is responsible for conducting analyses on curated and/or aggregated DataMart's in conjunction with deep business subject matter expertise, to generate relevant analytical insights for business issues and identify opportunities to drive business growth and value. This role works in partnership with business leaders to present or generate appropriate insights including the delivery of supporting collateral and/or presentations.
**Depth & Scope:**
+ Works autonomously and accountable for acting as a lead within a specialized business management function and may provide work direction to others
+ Provides seasoned specialized knowledge, advice and/or guidance to various stakeholders and team members
+ Scope of role may have enterprise impact
+ Focuses on short to medium - term issues (e.g. 6-12 months)
+ Undertakes and completes a variety of complex projects and initiatives requiring specialist knowledge and/or the integration of cross functional processes within own area of expertise
+ Oversees and/or independently performs tasks from end-to-end
+ May interact with any hierarchy level up to executive leaders and external vendors
**Education & Experience:**
+ Undergraduate degree or advanced technical degree preferred (e.g., math, physics, engineering, finance or computer science) Graduate's degree preferred with either progressive project work experience, or;
+ 5+ year of relevant experience; higher degree education and research tenure can be counted
**Customer Accountabilities:**
+ Leads on the interpretation of complex business issues, generates multifaceted insights and identifies opportunities to help drive business growth or address business/enterprise needs
+ Presents and communicates generated insights and recommended business actions to stakeholders/business leaders in an easily digestible manner, leveraging tools/techniques/methods to produce a variety of visualizations/presentations that fit the audience
+ Acts as the primary interface with business to bridge and translate business requirements to analytics and reporting needs for a given domain/business
+ Applies collaborative and strong stakeholder management approach to constructively influence and persuade stakeholders and partners where appropriate
+ Serves as an authority on a given business domain and provides business expertise to place context around analytics discovery and inform recommendations
+ Escalates data/process related problems and communicates to relevant teams in a timely manner and makes recommendations for resolution
+ Provides day-to-day support and delivery of analytics
**Shareholder Accountabilities:**
+ Represents functional area as a business insights & analytics specialized expert
+ Synthesizes complex and vast amount of information and translates into actionable insights and strategy
+ Builds business requirements and facilitates project execution to develop insights
+ Collaborates with partners on business challenges and delivers fact-based analytical advice that aligns to strategy and drives shareholder value
+ Identifies opportunities for business growth within a specific business or function by identifying potential use cases and value drivers
+ Utilizes both quantitative and qualitative methodologies to interpret and present data effectively and clearly
+ Works directly with the business teams to gather the demand for analytics and work with the analytics hub to fulfill the analytics demand
+ Provides business explanation for anomalies/outliers identified during analysis
+ Works with business functions and analytics teams to transition business requirements to analytics requirements
+ Trains business users on how to integrate analytics into decisions
+ Leverages knowledge of data capabilities to build and deliver insights
+ Develops analysis to corroborate initial proof of concept
+ Executes on data requests accurately and within a timely manner
+ Identifies and investigates data/analytics related issues
+ Ensures business operations are in compliance with applicable internal and external requirements (e.g. financial controls, segregation of duties, transaction approvals and physical control of assets)
+ Leads/facilitates and/or implements action/remediation plans to address performance/risk/governance issues
+ Actively manages relationships within and across various business lines, corporate and/or control functions and ensures alignment with enterprise and/or regulatory requirements
+ Keeps abreast of emerging issues, trends, and evolving regulatory requirements and assesses potential impacts
+ Maintains a culture of risk management and control, supported by effective processes in alignment with risk appetite
**Employee/Team Accountabilities:**
+ Participates fully as a member of the team, supports a positive work environment that promotes service to the business, quality, innovation and teamwork and ensures timely communication of issues/points of interest
+ Provides thought leadership and/or industry knowledge for own area of expertise in own area and participates in knowledge transfer within the team and business unit
+ Keeps current on emerging trends/developments and grows knowledge of the business, related tools and techniques
+ Participates in personal performance management and development activities, including cross training within own team
+ Keeps others informed and up to date about the status/progress of projects and/or all relevant or useful information related to day-to-day activities
+ Contributes to team development of skills and capabilities through mentorship of others, by sharing knowledge and experiences and leveraging best practices
+ Leads, motivates and develops relationships with internal and external business partners/stakeholders to develop productive working relationships
+ Contributes to a fair, positive and equitable environment that supports a diverse workforce
+ Acts as a brand ambassador for your business area/function and the bank, both internally and/or externally
**Physical Requirements:**
Never: 0%; Occasional: 1-33%; Frequent: 34-66%; Continuous: 67-100%
+ Domestic Travel - Occasional
+ International Travel - Never
+ Performing sedentary work - Continuous
+ Performing multiple tasks - Continuous
+ Operating standard office equipment - Continuous
+ Responding quickly to sounds - Occasional
+ Sitting - Continuous
+ Standing - Occasional
+ Walking - Occasional
+ Moving safely in confined spaces - Occasional
+ Lifting/Carrying (under 25 lbs.) - Occasional
+ Lifting/Carrying (over 25 lbs.) - Never
+ Squatting - Occasional
+ Bending - Occasional
+ Kneeling - Never
+ Crawling - Never
+ Climbing - Never
+ Reaching overhead - Never
+ Reaching forward - Occasional
+ Pushing - Never
+ Pulling - Never
+ Twisting - Never
+ Concentrating for long periods of time - Continuous
+ Applying common sense to deal with problems involving standardized situations - Continuous
+ Reading, writing and comprehending instructions - Continuous
+ Adding, subtracting, multiplying and dividing - Continuous
The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required. The listed or specified responsibilities & duties are considered essential functions for ADA purposes.
**Who We Are:**
TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we deliver legendary customer experiences to over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to the Bank, those we serve, and the economies we support. We are guided by our vision to Be the Better Bank and our purpose to enrich the lives of our customers, communities and colleagues.
TD is deeply committed to being a leader in customer experience, that is why we believe that all colleagues, no matter where they work, are customer facing. As we build our business and deliver on our strategy, we are innovating to enhance the customer experience and build capabilities to shape the future of banking. Whether you've got years of banking experience or are just starting your career in financial services, we can help you realize your potential. Through regular leadership and development conversations to mentorship and training programs, we're here to support you towards your goals. As an organization, we keep growing - and so will you.
**Our Total Rewards Package**
Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical and mental well-being goals. Total Rewards at TD includes base salary and variable compensation/incentive awards (e.g., eligibility for cash and/or equity incentive awards, generally through participation in an incentive plan) and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off (including Vacation PTO, Flex PTO, and Holiday PTO), banking benefits and discounts, career development, and reward and recognition. Learn more (***************************************
**Additional Information:**
We're delighted that you're considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we're committed to providing the support our colleagues need to thrive both at work and at home.
**Colleague Development**
If you're interested in a specific career path or are looking to build certain skills, we want to help you succeed. You'll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities. Whether you have a passion for helping customers and want to expand your experience, or you want to coach and inspire your colleagues, there are many different career paths within our organization at TD - and we're committed to helping you identify opportunities that support your goals.
**Training & Onboarding**
We will provide training and onboarding sessions to ensure that you've got everything you need to succeed in your new role.
**Interview Process**
We'll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.
**Accommodation**
TD Bank is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, status as a protected veteran or any other characteristic protected under applicable federal, state, or local law.
If you are an applicant with a disability and need accommodations to complete the application process, please email TD Bank US Workplace Accommodations Program at *************** . Include your full name, best way to reach you and the accommodation needed to assist you with the applicant process.
Federal law prohibits job discrimination based on race, color, sex, sexual orientation, gender identity, national origin, religion, age, equal pay, disability and genetic information.
The average specialist in Gastonia, NC earns between $29,000 and $101,000 annually. This compares to the national average specialist range of $32,000 to $104,000.
Average specialist salary in Gastonia, NC
$54,000
What are the biggest employers of Specialists in Gastonia, NC?
The biggest employers of Specialists in Gastonia, NC are: