Specialist Jobs in Holly, MI

Job Title: Technical Support 3 Employment Type: Full-Time Duration: 1 year with extension likely We are seeking a dedicated Technical Support 3 to join our team. This role involves performing a variety of professional assignments in an IT environment, acting as a technical expert, and providing support for hardware, software, and network components. The ideal candidate will excel in problem diagnosis, implementation, and maintenance, as well as lead teams and ensure effective IT solutions. Key Responsibilities: Technical Support Diagnose and resolve hardware and software issues both onsite and remotely. Implement and administer computer systems, applications, and network products. Develop and document new processes and solutions. Team Leadership & Project Coordination Lead and coordinate teams to design and implement IT solutions. Create and oversee technical specifications, processes, and procedures. Liaise with stakeholders, including users, management, and vendors. Network & Server Maintenance Troubleshoot LAN connectivity issues and manage user rights. Maintain server backup systems and restore operations when required. Support telecommunication hardware and network devices. Other Duties Enforce security standards and perform virus/spyware remediation. Stay updated through relevant technical training. Support specialized client training initiatives. Qualifications: Bachelor's degree Minimum of 3+ years of IT experience is required Minimum of 3+ years of customer service experience is required Preferred Skills: Strong analytical and problem-solving capabilities. Proficiency in IT project management, server support, and telecommunications. Familiarity with database systems, network operating systems, and cybersecurity practices. Excellent communication skills to interact effectively with team members and stakeholders.

Previous experience in a call center or similar environment is a plus. Key Responsibilities: Proactively reach out to potential clients to gather critical case information and provide an exceptional first impression. Accurately document case facts and details using a custom database system to ensure smooth case management and communication across teams. Collaborate with colleagues to evaluate and assign cases for internal or external referrals, ensuring each case is handled efficiently. Provide reception desk coverage during lunch breaks, and participate in a rotating schedule for Saturday coverage (Noon to 2 PM), including managing a multi-line phone system and routing calls to the appropriate department. Qualifications: Proven ability to multitask and thrive in a team-oriented environment. Intermediate to advanced computer proficiency, with solid typing skills and the ability to quickly adapt to new systems. Strong communication and customer service abilities, with a keen eye for detail and organization.

Title: Application Specialist Reports: Director of IT FLSA: Exempt The Application Specialist is the primary technical resource in IT Services for the administration and day-to-day support of their assigned applications. They configure, enhance, integrate, troubleshoot, and report from the applications. They are a liaison between IT Services and other company departments. Verita Telecommunications is in the midst of implementing a new project management and production tracking system that will significantly enhance our construction managers and supervisors' ability to plan, track and report on project progress and crew success. The application is SiteTracker, which is built on the SalesForce platform. The Application Specialist will be a key contributor in the design, configuration, and rollout of this critical new system. They will build and enhance the platform for ensuring our manager's success, work with key stakeholders to enhance the system, and drive adoption. This role will involve requirements gathering, process design and improvement, automation, and integration, and troubleshooting technical issues. ESSENTIAL DUTIES/RESPONSIBILITIES: Acts as the primary administrator for the SiteTracker application. Learn, analyze, troubleshoot, and engage vendor support as needed to maintain day-to-day operation of the system. Configure and customize SiteTracker to meet the specific needs and workflows of different departments and users, including forms, reports, workflows, and dashboards. Together with the Director of IT, collaborate with multiple functional leads on requirements gathering, design, and implementation of new solutions or reports in the system in response to changing business needs. Work in project teams to support the upgrade of current systems and implementation of new software. Leverage integration tools and SiteTracker features to transfer data in and out of the system. Find innovative uses for the data available from other company applications and how it might be useful in the system. Provide guidance in the use of the SiteTracker system for manager success. Provide subject matter expertise to IT Services management and others. Create internal and external documentation as needed. Gain and maintain in-depth knowledge of the functionality provided by SiteTracker and SalesForce and best practices established in the user community. Keep abreast of technology trends and colleague organizations in areas affecting their applications. This might include participation in online communities, meetings, and training opportunities. Learn and provide backup coverage for the Director of IT in other areas as assigned. Performs all other duties and responsibilities as assigned or directed by the Director. QUALIFICATIONS: Bachelor's Degree with a minimum of 1 year of relevant experience or High School diploma with at least 3 years of relevant experience with SiteTracker or SalesForce. If degreed, preferably in Information Technology, Computer Science, or a related field. Experience with application administration and concepts, including client-server architecture, database structures, and user accounts and permissions. Experience with data extraction and integration, including SQL and RESTful APIs. Ability to evaluate business processes and technical functionality to establish and communicate best practices to an application's user groups. Demonstrated written and oral communication skills. The ability to maintain an effective working relationship with a diverse group of colleagues and end users. The ability to manage multiple and changing priorities in a fast-paced environment, Proficiency with Microsoft Office, Teams, and related tools. Other IT background, knowledge and experience is a plus. OTHER: · Position is required to work from the Plymouth office location. Remote work is not permitted. Signature Date Employee: Management: The statements included in the description are intended to reflect the general nature and level of work assigned to this classification and should not be interpreted as all inclusive.

You are not applying for a role with KLUTCH MFM...We are a recruiting service and our client is a leader in the 3PL Industry See below About the Company We are seeking a proactive and customer-focused Customer Success Specialist to join our team. This role is integral in ensuring client satisfaction, optimizing service delivery, and building long-term partnerships. As a key member of our customer success team in the 3PL industry, you will act as the primary point of contact for our clients, ensuring their logistics needs are met efficiently and effectively. About the Role Client Relationship Management Serve as the primary liaison between clients and internal teams. Build and maintain strong, long-term relationships with key stakeholders. Proactively address client concerns and foster a culture of trust and reliability. Onboarding & Implementation Guide new clients through the onboarding process, ensuring a seamless transition to our 3PL services. Collaborate with internal teams to set up and optimize supply chain solutions tailored to client needs. Performance Monitoring & Reporting Monitor key performance metrics (KPIs) such as delivery accuracy, transit times, and customer satisfaction scores. Provide regular performance updates to clients, including actionable insights for improvement. Issue Resolution Act as a point of escalation for client concerns, ensuring swift and satisfactory resolutions. Coordinate with operations, warehouse, and transportation teams to address and resolve service challenges. Client Growth & Retention Identify opportunities to expand client accounts by offering additional services or solutions. Conduct regular account reviews to ensure clients' evolving logistics needs are met. Develop strategies to improve client retention and satisfaction rates. Qualifications Experience: Familiarity with supply chain operations and logistics processes is highly desirable. Skills: Strong interpersonal and communication skills. Excellent problem-solving and conflict-resolution abilities. Proficiency in CRM software and logistics management platforms. Ability to analyze data and translate it into actionable insights. Education: Bachelor's degree in business, logistics, supply chain management, or a related field preferred. Pay range and compensation package What We Offer: A dynamic and collaborative work environment. Competitive salary and performance-based incentives. Opportunities for professional growth and development. Comprehensive benefits package. Equal Opportunity Statement Join us in reshaping the future of logistics and customer success!

This position serves as an analyst performing a wide range of professional assignments in an Information Technology environment. Serving as a technical expert, provides problem diagnosis, implementation, administration, support and maintenance of computer hardware, software and network products. Analyst provides on-site or remote access diagnosis and resolution of computer hardware and software problems using a highly integrated and specialized set of diagnostic tools with elevated privileges. The position also serves to lead, coordinate and oversee teams that work on processes, procedures and technical specifications; plans, designs and oversees analytical and technical assignments and the implementation of computer hardware, software and network components. What are the essential duties of this position? • Communicate effectively, both orally and in writing, with users, unit staff and Managers • Maintain a broad system knowledge, knowledge of computer related equipment, and end user software • Analyze operational problems • Investigate alternative solutions and potential risk • Initiate corrective action • Record and report status • Teach and assist other staff and users • Project management • Server support • Telecommunications support • Database systems support • Enforce security standards Duty 1 General Summary of Duty 1 % of Time 40 Serves as a technical expert and provides problem diagnosis, implementation, administration, support and maintenance of computer hardware, software and network products. Duty 2 General Summary of Duty 2 % of Time 35 Lead, coordinate and oversee teams that work on processes, procedures and technical specifications. Plan, design and oversee analytical and technical assignments, and implementation of computer hardware software and network components. Duty 3 General Summary of Duty 3 % of Time 15 Maintain, administer and support remote application and file servers, network operating systems and local area networks in partnership with other areas of DTMB. Duty 4 General Summary of Duty 4 % of Time 10 Other duties as assigned. Including local database administration, enforcing security standards, and virus/spyware remediation. Pursuing technical training and specialized client training in order to service all agency clients within a service area.

We are seeking a skilled and customer-focused IT Support Specialist to join our team. The ideal candidate will provide exceptional technical support to end-users, ensuring timely and effective resolution of issues while contributing to the organization's IT operations. Responsibilities Act as the first point of contact for technical support requests received via phone, ITSM platform, or in person, delivering courteous and efficient service. Troubleshoot and resolve hardware, software, and network issues, escalating when necessary to ensure minimal downtime. Perform hands-on support at workstations, including hardware repairs, peripheral installations, and other on-site fixes. Provide end-user training and guidance on company systems and applications. Maintain and update internal and external knowledge bases with relevant documentation Required Skills: 3+ years in a level 1/level 2 support role Hands-on experience in Microsoft enterprise environments Hands-on experience Active Directory, ServiceNow or similar Strong knowledge of desktop hardware, operating systems, and common business application Familiarity with the use and troubleshooting of Microsoft Office 365 *Blue Chip Talent will not be sponsoring visas or accepting C2C for this position at this time. Blue Chip Talent is an Equal Opportunity Employer (EOE) that values merit-based recruitment centered around technical ability, skillset, and personality/cultural fit with our employing partners. *Include at least 3 screening questions that LinkedIn provides: Skill Experience, Location, Visa Status, Work Authorization, etc.

The purpose of the position's role is to act as the service coordinator for participants in HUD CoC permanent supportive housing projects owned and/or operated by our Client. This position will report directly to the Clinical and Administrative Housing Supports Team Leaders. Responsibilities Directly supports participants in their own home Regular and routine onsite attendance as scheduled Drives participants as needed to appointments, etc Provides hands-on assistance with moving participants into housing Conduct inspections, safety checks, and emergency safety plans Maintain clinical records and all program-specific documentation requirement Provide 24/7 on-call staffing for assigned housing sites (on a rotational basis Works directly with participants who have mental health-related issues, and substance use issues, and may work with participants who have a criminal background Qualification at least 1 - 3 years of relevant work experience at least 1 year of experience working with persons experiencing the following: chemical dependency, homelessness, and psychiatric disabilities (require Excellent phone etiquette and excellent verbal, written, and interpersonal skills ability to multi-task, organize, and prioritize work valid Michigan Driver's license Required Ability Concentrate Empathize Identify problems Initiate Manage pressure Flexible hours!!! A lot of room for growth Paying $21/hr.

Jira Specialists Pay Range: $47/hr - $54.25/hr **Exact compensation may vary based on several factors, including skills, experience, and education. **Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law. Day to Day: A large Automotive company located in Dearborn, Michigan is looking for a Jira Specialist to join their Quality Issue Management team. We are seeking technical, self-motivated individual who can help design, build and configure applications to meet business process and application requirements. This is an exciting opportunity to help build a business critical platform that will be used across the company on a global scale. Utilize your knowledge of Agile principles to ensure Atlassian solutions support iterative development and continuous improvement. Address various technical challenges using JavaScript, JSP, SQL, Python and other programming languages Integrate Atlassian solutions with existing development toolchain for a seamless workflow. Communicate and Collaborate with cross-functional teams. Design and implement Atlassian solutions (Jira Service Management, Jira Software, Jira Work Management, Confluence) tailored to the specific needs of manufacturing and quality management processes. Configure and customize Jira products to automate processes, improve efficiency, and enhance user experience for all stakeholders involved in quality management. Work independently and manage multiple priorities. Integrate Atlassian products with CI/CD pipelines to ensure seamless flow of information between development and operations teams. Perform data migration from one Atlassian environment to another, ensuring data integrity and minimal disruption. Confluence Implementation: Create new spaces for users, define permissions, and maintain a well-organized knowledge base. Perform administration, development and support integrating with Jira and its add-ons: Develop custom workflows, scripts, and automations to enhance Jira functionality and leverage add-ons to extend its capabilities. Timely and cost-effective implementation: Focus on delivering solutions that meet business needs within budget and time constraints. Develop and maintain Architecture Artifacts, business capability models, Process Models, Application Integration Model, Data Models etc. Document process diagrams, Common Built Intent Diagram, Technical design decisions, System integrations, and future state considerations to ensure a clear understanding and maintainability of the Atlassian ecosystem. Extend the functionality of Atlassian products by configuring and customizing plugins to meet specific needs. Identify and resolve issues within Atlassian applications and integrations. Assess risks and implement mitigation and contingency plans. Must Haves: Bachelor's in information technology or related. 10+ years of experience with Atlassian suite of tools, primarily Jira and Confluence Experience configuring and customizing both 5+ years of experience with Agile software development methodologies. Proficient with JavaScript, JSP, SQL, Python and other programming languages. Excellent scripting skills (e.g., Python, Groovy) to automate workflows and integrations. Familiar with Configuration Management and CI Tools, such as Jenkins, SonarQube, Maven etc. Strong analytical and problem-solving skills to identify and troubleshoot Atlassian related issues. Ability to translate business requirements into technical solutions and clearly document processes. Plusses: Experience with integrating Atlassian products with other enterprise systems (e.g., CRM, ERP) Experience working within the automotive manufacturing industry and a strong understanding of quality management processes. Experience implementing Atlassian Plugins.

The candidate will take ownership of company and product goals, possess strong attention to detail, and work well on a small and dynamic team in an industry that is rapidly evolving. Technical knowledge of electric vehicles and customer obstacles relating to electric vehicles is not required but is expected to be gained quickly while in the role. Program support, understanding all facets of current electric vehicle program for customers, including electric utility rates, rebates, and regulatory expectations Be able to communicate program details to customers accurately and professionally Track rebate applications from intake and assessment to construction to rebate disbursement Understand product profile, strategy, and plan, and how day to day work supports these artifacts Handle internal and external customer inquiries regarding EV programs including time of use electric rate plans, eligibility, and participation requirements Process customer rebate applications, facilitate rebate approval and payment Perform data entry/consolidation to provide clear and accurate programmatic data tracking, and related reporting and metrics to senior team and department leadership Assist in the optimization through automation of customer enrollment and documentation process flows Must be self-directed, efficient at multitasking, detail oriented, and able to meet deadlines Team support Ensure the Residential and Commercial EV team meets its product plan by proactively identifying areas of process improvement and opportunities even if not in immediate area of responsibility Share best practices across team to accelerate learning Skills: Experience with data analytics Excellent communication and time-management skills Organized and detail-oriented with a focus on customer satisfaction Experience in electric vehicles and residential/Commercial customer-facing products Prior Customer Service Representative (CSR) experience Subject matter expertise using Power Clerk Experience with website reviews for customer comprehension and program engagement Experience with Advance Metering Infrastructure (AMI) data and Time of Use (TOU) rates Experience with review of marketing materials Experience working in a regulated utility or industry and within a highly regulated utility team Exceptional organizational skills, with a proven track record of successfully multitasking and prioritizing workload Strong oral and written communication and critical thinking skills Self-directed, dependable, and motivated Proficient with Microsoft Office products Education: Experience Required: 0 to 1 year's work experience/ Education Required: High School degree or equivalent

OpTech is looking for a Permanent Talent and Sales Specialist that thrives in a fast-paced collaborative environment. Join an award-winning Professional Services firm providing Healthcare, Finance, Mortgage, IT staffing and services to Fortune 1000 and Government clients. The Managing Recruiter will run a full desk securing new permanent business and find qualified candidates to fill those roles. Job Description / Requirements Prospect, network and connect with key financial decision-makers to discover job opportunities. Uncover exactly what clients need and assist them in hiring their perfect employee. Calling / meeting with prospects securing new permanent business. Owning new business development and hiring process: from finding permanent opportunities, creation of job posting, finding candidates to making the offer. Manage your own portfolio of candidates and clients. Identifying staffing needs and provide strong working relationships with new business Drive the revenue of the accounts that you bring in by monitoring and optimizing revenue Work in conjunction with end clients and internal departments to complete employer requirements. Utilize knowledge of multiple recruiting sources/job boards and execute innovative recruiting strategies to find quality candidates. Ability to adapt to change as needed and meet short deadlines when necessary. Determines applicant qualifications by interviewing applicants, analyzing responses, and comparing qualifications to job requirements. Collaborate with the Account and Delivery Manager on how to drive better results when needed. Maintain a database of candidate records, including active and passive prospects. Qualifications and Skills: Entrepreneurial 3 years inside sales experience and 3 years recruiting experience focusing on driving new business and filling positions with own candidate pool. Accustomed to being on the phone and scheduling appointments. High adaptability and flexibility, including the ability to manage deadline pressure, ambiguity, and change. Self-motivated, results-driven with a high level of initiative and a sense of urgency. Attention to detail and highly organized with the ability to handle multiple tasks simultaneously and meet deadlines. 2 year degree from a recognized college or university with 3+ years of experience or 4+ years recruiting and sales experience with HS Diploma. Why work at OpTech? OpTech is a woman-owned company that values your ideas, encourages your growth, and always has your back. When you work at OpTech, not only do you get health and dental benefits, but you also have training opportunities, flexible/remote work options, growth opportunities, 401K and competitive pay. OpTech is an equal opportunity employer and it committed to creating a diverse environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, status as a parent, disability, age, veteran status, or other characteristics.

RoboVent is a leading manufacturer of industrial air filtration products. We make factory environments clean and safe by removing harmful airborne contaminants. If you're passionate about providing fast, friendly, and world-class service, please consider joining our team as we continue to make a difference one breath at a time! RoboVent has an immediate opening for an Aftermarket Territory Specialist. In this position, you will contact existing and new customers to discuss replacement parts, filters, and portable units. We are looking for key players to develop and grow our aftermarket business. This is a great opportunity for those just starting out in their sales career, and will have the ability to switch to a hybrid work environment after initial training. Standards of Performance: each is considered an essential function. · Consistently maintains acceptable level of productivity. · Always delivers excellent customer service with both external and internal customers and works with a diverse population group. · Develops, leads, and executes strategies for new business. Key Responsibilities · Grow RoboVent's replacement filter and parts business · Responds to any RFQ's and direct customers to a proper solution · Make outbound sales phone calls to existing and new clients · Answer incoming requests for replacement parts · Source new sales opportunities through inbound lead follow-up, outbound calls and emails · Research accounts, identify key players and develop new leads · Use Salesforce to document customer discussions · Negotiate pricing, close sales, and achieve quotas · Collaborate with regional teams · Attend regular sales training classes/events Requirements · Strong Phone communication skills · 1-2 Years of previous sales experience · Ability to multi-task, prioritize, and manage time effectively · Experience working with Salesforce, or similar CRM **Realistic first year earnings will be 70-85k**

We are seeking a highly motivated and detail-oriented Mortgage Operations Specialist to join our team. In this role, you will be responsible for various aspects of the mortgage loan process, from origination to closing. Your duties will include tasks such as loan processing, underwriting, and post-closing activities. Responsibilities Loan Processing: Review loan applications for completeness and accuracy. Order and review credit reports, appraisals, and other necessary documentation. Verify income, assets, and liabilities. Calculate loan-to-value ratios and debt-to-income ratios. Underwriting: Analyze loan files to ensure compliance with underwriting guidelines. Evaluate creditworthiness of borrowers. Approve or deny loan applications based on underwriting standards. Post-Closing: Prepare closing documents and coordinate with closing agents. Ensure timely and accurate funding of loans. Monitor post-closing activities to ensure compliance with regulatory requirements. Quality Control: Review loan files for accuracy and completeness. Identify and resolve any issues or discrepancies. Customer Service: Respond to inquiries from borrowers, real estate agents, and other stakeholders. Provide excellent customer service throughout the loan process. Qualifications: Bachelor's degree or equivalent experience. Strong understanding of mortgage origination and underwriting guidelines. Experience with mortgage loan processing software. Excellent organizational and time management skills. Strong attention to detail. Excellent communication and interpersonal skills. Ability to work independently and as part of a team.

Ability to build and improve upon existing DR and BC Program components including Governance, Policies, Documentation, Plans, Procedures, Reporting, Metrics and Testing. • Disaster Recovery Training, Certification or practice experience in plan development and DR Testing • Must be able to work flexible hours, including overtime, when necessary (during test exercises or actual events). • Familiarity and experience with Archer BCM is desired. • Certification or similar work experience required (CBCP, MBCI) • Ability to initiate and prioritize multiple threads of work efforts and deadlines. • Must be able to effectively communicate with customer and internal project management regarding status, issues and risks to project. • Knowledge of the applications and/or technology infrastructure that the project is addressing. • Must have some technical acumen, that can include: 1. Core Infrastructure Services (OS, DB, Replication, Data Protection, especially as it relates to Recovery solutions and testing) 2. Storage Technologies: Strong experience in storage vendor BC/DR, Disc Storage and replication solutions: e.g., EMC products (SRDF, RecoverPoint, Networker, Avamar, Data Domain), Network Appliance, NetApp. 3. Virtualization: Experience with the leading virtualization technology vendors including Vmware, Microsoft (Hyper-V), Citrix (XenServer) and others. Design, implementation and architecture experience a plus. 4. Cloud Architecture, Migration and Implementation

We are a fast-paced, joke-cracking bunch of hard-working headhunters dedicated to enthusiastic clients on both sides of the hiring process. Small but rapidly growing, we just moved into a fresh new office space and looking to add a fearless salesperson with a knack for developing rapport and closing deals. You'll be supported by professional recruiting power to fill every unicorn req you can find. You will have every tool at your disposal to succeed and the best commissions in the industry for your reward. Plus, you can bring your dog to work! What I'm looking for: -- Proven track record of finding and landing new business in the staffing industry -- Impeccable attention to detail -- Confident humility -- Total inability to lose faith in the face of adversity What I offer: -- Big fish in a small pond, you are appreciated here -- Stellar back-office and recruiting support, you're free to SELL confidently -- Best commissions in the biz (we have no management to support, everyone produces) -- Every tool available to succeed *including a seat of ZoomInfo* -- Flexible work/life balance, excellent benefits, and the fridge is always full of food!

The Project Specialist is a key role within the program team, focused on developing the critical Statement of Works (SOW) for Subcontractors, developing Work Breakdown Structures (WBS), Cost Allocations, and the development of Basis of Estimates. Responsibilities: Responsible for developing key program pieces Interface with subcontractors to ensure subcontractor understand and are able to bid to Request for Proposal requirements Working in close coordination with Technical, Program, and Finance Teams to develop MIL-STD compliant WBS and allocate cost to Cost Account Managers Undertake other duties as determined by the Program Director or his/her delegate Coordinate and develop subcontract SOW's for subcontractors ensuring SOW's and associated specifications, and attachments capture effort planned for subcontractors Develop WBS dictionary with mapping to OBS and RAM Assist Finance team in managing the development of Cost Volume Support writing and managing the production of Basis of Estimates for OMFV program Help Control and deliver a large scale program, including financial expenditures Qualifications: BS Business Administration, BSc Engineering or commensurate years of experience Minimum of 3 - 5 years' experience in working on teams supporting large complex US Defense programs Currently holds or has the ability to obtain SECRET US Defense clearance. Knowledge of Military Standards and regulations Experience working in a multi-national, multi-organizational and corporate environment Experience with engineering and supply chain management in a highly regulated industry Applied working knowledge of Program planning and developing program management artifacts Knowledge of the US DoD process and procedures for vehicle development and acquisition Systems Engineering with a proven track record of product development throughout the entire product lifecycle Experience with bid capture, contract negotiations and delivery planning Familiarity with the US DoD ground vehicle requirements Familiarity with the US Army TACOM / TARDEC organizations Ability to travel up to 25% of the time. Occasional international travel may be required. Preferred Qualifications: Ability to speak German desired PMP Certification

The Role: The purpose of an IT Support Analyst for an IT Service Desk onsite in the office is to serve as the frontline technical support, addressing and resolving a wide range of hardware and software issues. Being physically present in the office allows for immediate, hands-on assistance, ensuring that employees experience minimal disruption to their work due to IT-related problems. The role involves troubleshooting, diagnosing, and resolving technical issues, as well as providing guidance and support to users. The IT Support Analyst plays a key role in maintaining the overall IT infrastructure's health and helps in fostering a productive work environment through efficient technical support. Responsibilities: Providing first-level contact and problem resolution for all users with hardware, software, and applications problems. Resolving user-reported issues using available tools and following procedures and policies for the handling of support cases. Troubleshooting and diagnosing problems to determine their root causes and finding appropriate solutions. Escalating unresolved issues to the appropriate higher-level support team. Documenting all user interactions and steps taken to resolve incidents in the service desk system. Maintaining and updating the knowledge base with accurate and up-to-date technical information. Assisting with the setup and configuration of end-user hardware and software. Conducting hardware and software inventory management to ensure accuracy and accountability. Participating in IT projects as required by the management. Providing on-the-spot training to end-users to prevent recurring issues. Ensuring security and privacy protocols are followed to protect systems and sensitive information.

Park West Gallery, the world's largest independent art dealer, is seeking a dynamic Art Gallery Sales professional to join our prestigious team in Southfield, Michigan. If you have a passion for people, a love for art and a desire to make art fun and approachable, this is the perfect opportunity for you. The Park West Museum & Gallery in Southfield, Michigan is the international headquarters of the world's largest art dealer. Founded in 1969, Park West has brought the experience of collecting fine art to more than 3 million customers, through live art auctions both online and at luxury vacation destinations all around the world. Park West has additional gallery locations in Las Vegas, Honolulu and New York. You can learn more about Park West through our popular social media accounts on Facebook, Instagram, and Twitter. Role Overview: As an Art Gallery Sales Specialist, you will cultivate and maintain relationships with clients and guests who visit our Southfield location and those who collect from our company all around the world. In addition, you will collaborate constantly with our client services, accounting and merchandizing departments to ensure client satisfaction and quickly resolve any client concerns. Successful Gallery Sales Team Members have an appreciation for art and artists, excellent relationship building skills, problem solving skills, and most importantly: a love for selling art. Key Responsibilities: · Engage with visitors, art collectors, and potential buyers in a welcoming and informed manner. · Help to plan and execute gallery-based events and artist showings. · Handle incoming sales calls and emails. · Handle outgoing communication with existing customers to follow up on, and complete sales. · Handle incoming and outgoing communication with customers, other departments, and management, where the sales department is needed to help resolve customer service and accounting issues. · Manage and oversee the sales process from initial inquiry to final transaction, ensuring exceptional customer service throughout. · Art knowledge preferred; training will be provided. · Responsible for sales related paperwork and maintain accurate records of client transactions. Requirements: · Excellent communication and interpersonal skills to build and nurture client relationships. · Ability to handle multiple priorities effectively. · Art knowledge preferred; training will be provided. · Strong negotiation skills and ability to achieve revenue targets. · Preferred: Bachelor's degree or equivalent experience This is a full-time on-site position with excellent pay, health benefits, 401(k) and an outstanding opportunity for growth and development. To apply please SEND RESUME to: Mark Lance ************************** Park West Gallery 29469 Northwestern Southfield, MI 48034 No phone calls please.

Duration: 19 weeks, 1 day Compensation: $18-22/hour Shift Details: Weekend On Call Rotation. Monday - Friday 9am - 5:30pm JOB DESCRIPTION As a Specialist, Logistics, you will be responsible for providing logistics support, including order entry, routing and dispatching, and traffic coordination. RESPONSIBILITIES Maintain customer profile information and enter loads from customer tenders into the Freight Optimizer system Update account managers on problem loads and what actions have been taken, update receivers and customers on status of loads Monitor daily pick-ups and deliveries; verify that loads have arrived on time and in good condition Take check calls from drivers, ensuring that loads will deliver on time; validate all load data prior to marking loads delivered, for accounting purposes Investigate product overages, shortages, damages, and complete appropriate documentation Schedule and reschedule delivery appointments for all loads; accept or decline loads based on direction from account managers Provide detailed directions and instructions to properly route drivers QUALIFICATIONS At a minimum, you'll need: 1 year of logistics experience General knowledge of the transportation industry It'd be great if you also have: High school diploma or equivalent Experience writing routine reports and correspondence The ability to apply common sense understanding to carry out instructions furnished in written, verbal or diagram form Category Code: JN044

/ PURPOSE Together with the Manager of Quality Management Systems, develops and maintains IATF and IATF /ISO14001 documents. Work with various internal groups to ensure compliance and continual improvement of IATF Quality Management System and processes. Maintains/monitors company document control system to assure effective control and distribution of internal and external quality documents, Leads/facilitates internal and external audit and assist with the Management Review Process. KEY JOB DUTIES / RESPONSIBILITIES Responsible for control and distribution of internal and external QMS documentation (both hard copy and electronic media). Controls quality records as assigned, to assure they are maintained, accurate, accessible and up to date. Perform internal audit. Monitor the output of semi-annual QMS audits for company, and provide direction. Assists the company Management representative of Quality Management System and senior management in scheduling and conducting the management review. Works with the company IATF16949 Management Representative to coordinate with external auditing/certification agencies for scheduling external third party audit. Lead process mapping development, and creating flow chart, work instruction and procedure compliance to related Quality Management System individually, and provide advance Quality training to the teams. Support QA management activities including training facilitation, recordkeeping, data base etc. Assist / support QA management with presentation Plans and conducts employee training for IATF16949 Support Management on special projects. Works with the company IATF16949 Management Representative to coordinate with external auditing/certification agencies. Plan and Does test equipment calibration project for LAO departments. Gap Analysis on current process for ideal service operation. Provide KPI target data to analyze internal, external and supplier's performance. Determine root cause of not obtaining KPI targets and propose corrective action, preventive re-occurrence and create quality reports to ensure all targets are met. Other duties as assigned. EDUCATION: Bachelor of Science (BS) in Management Bachelor of Science(BS) in Related Field or Science Skills and Abilities Databases (MS Access) E-Mail (MS Outlook) Internet Spreadsheets (Excel) Presentations (MS PowerPoint) Word Processing (MS Word) Required Skills and Education: Engineering or management related degree with QMS/IATF 16949 experience. Good verbal and written communication skills required to communicate with internal and external stakeholders. 2-5 yrs. overall experience with 2 yrs. coordinating and creating process flow diagrams and IATF 16949 related procedures to communicate to the teams. Prefer to have Quality QMS internal audit experience. Position requires travel 2-3 time per year, (Domestic and Mexico). Spanish or Japanese language skills a plus. Hybrid work with 2 days per week in office.