Become A Specialist

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Working As A Specialist

  • Interacting With Computers
  • Getting Information
  • Making Decisions and Solving Problems
  • Updating and Using Relevant Knowledge
  • Communicating with Supervisors, Peers, or Subordinates
  • $78,331

    Average Salary

What Does A Specialist Do

A Specialist is an expert on a specific aspect of a job within an organization. They can be specialized in sales, events, computer support, or human recourse. Their primary duties are to analyze various issues and find proper solutions.

How To Become A Specialist

Because of the wide range of skills used in different computer support jobs, there are many paths into the occupation. A bachelor’s degree is required for some computer support specialist positions, but an associate’s degree or postsecondary classes may be enough for others.

Education

Education requirements for computer support specialists vary. Computer user support specialist jobs require some computer knowledge, but not necessarily a postsecondary degree. Applicants who have taken some computer-related classes are often qualified. For computer network support specialists, many employers accept applicants with an associate’s degree, although some prefer applicants to have a bachelor’s degree.

Large software companies that provide support to business users who buy their products or services often require a bachelor’s degree. Positions that are more technical are likely to require a degree in a field such as computer science, engineering, or information science, but for others, the applicant’s field of study is less important.

To keep up with changes in technology, many computer support specialists continue their education throughout their careers.

Certification

Certification programs are generally offered by vendors or from vendor-neutral certification providers. Certification validates the knowledge of and best practices required by computer support specialists. Companies may require their computer support specialists to hold certifications in the products the companies use.

Advancement

Many computer support specialists advance to other information technology positions, such as network and computer systems administrators and software developers. Some become managers in the computer support services department. Some organizations provide paths for support specialists to move into other parts of the organization, such as sales. For more information, see the profiles on network and computer systems administrators and software developers.

Important Qualities

Customer-service skills. Computer support specialists must be patient and sympathetic. They must often help people who are frustrated with the software or hardware they are trying to use.

Listening skills. Support workers must be able to understand the problems that their customers are describing and know when to ask questions to clarify the situation.

Problem-solving skills. Support workers must identify both simple and complex computer problems, analyze them, and solve them.

Speaking skills. Support workers must describe the solutions to computer problems in a way that a nontechnical person can understand.

Writing skills. Strong writing skills are useful for preparing instructions and email responses for employees and customers, as well as real-time web chat interactions.

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383 Specialist jobs

Caci International
Ashburn, VA
Cybersecurity Specialist

$78,331 Estimated

Caci International Inc.
Ashburn, VA
Cybersecurity Specialist

$78,331 Estimated

A.C. Moore
Ashburn, VA
Floral Specialist

$78,331 Estimated

Oracle
Ashburn, VA
HCM Cloud Specialist

$78,331 Estimated

Oracle
Ashburn, VA
SCM Cloud Specialist

$78,331 Estimated

MVM
Ashburn, VA
Benefits Specialist

$73,310 Estimated

A.C. Moore
Ashburn, VA
Activities Specialist

$45,890 Estimated

Terracon
Ashburn, VA
Marketing Specialist II

$45,000 Estimated

Oracle
Ashburn, VA
Customs Compliance Specialist

$54,736 Estimated

Amazon
Ashburn, VA
Infrastructure Delivery Training Specialist

$50,500 Estimated

Satair Group
Ashburn, VA
Customer Order Specialist - AOG

$32,330 Estimated

Compunnel Staffing
Ashburn, VA
Inventory Specialist

$24,010 Estimated

Oracle
Ashburn, VA
Sales Cloud Specialist

$90,553 Estimated

MVM, Inc.
Ashburn, VA
Logistics & Facility Specialist

$36,630 Estimated

MVM
Ashburn, VA
Facilities Specialist - Ashburn, VA

$36,630 Estimated

Stop Hunger Now
Ashburn, VA
Event Support Specialist - National Capital

$83,610 Estimated

Inova Health Systems
Ashburn, VA
DIAG IMAG TECHNICAL SPECIALIST

$90,000 Estimated

The New York Times
Ashburn, VA
Merchandise Ops Specialist

$60,209 Estimated

Petco
Ashburn, VA
Merchandise Ops Specialist

$60,209 Estimated

A.C. Moore
Ashburn, VA
Custom Framing Specialist

$31,720 Estimated

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Real Specialist Salaries

Job Title Company Location Start Date Salary
Addiction Specialist Rakesh Ranjan Md & Associates, Inc. Mentor, OH Jan 11, 2015 $323,485
US PV CRO Oversight Specialist Bayer Healthcare Pharmaceuticals NJ Dec 15, 2016 $239,138
Pore Pressure Specialist BP America Inc. Houston, TX Jun 01, 2015 $226,700
Cementing Specialist BP America Inc. Houston, TX Sep 28, 2015 $190,000
Spm/Sprd Specialist Bechtel Oil, Gas &Amp; Chemicals, Inc. Houston, TX Nov 23, 2015 $179,640 -
$212,004
Microstrategy Specialist Bed Bath & Beyond Inc. Union, NJ Mar 17, 2016 $169,900
Fluids Specialist BP America Inc. Anchorage, AK Oct 01, 2015 $167,702
Specialist Platform Sapient Corporation Houston, TX May 09, 2016 $167,000
Specialist Platform Sapient Corporation New York, NY Nov 30, 2015 $167,000
Specialist Platform Sapient Corporation Oakbrook Terrace, IL Aug 22, 2016 $167,000
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Top Skills for A Specialist

CustomerServiceSkillsProceduresDataEntrySafetyFinancialAppleAdditionalPhoneCallsWindowsEmergencyAuditTechnicalSupportTroubleshootSetupProductKnowledgeWebResourcePayrollInternetCustomerSatisfaction

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Top Specialist Skills

  1. Customer Service Skills
  2. Procedures
  3. Data Entry
You can check out examples of real life uses of top skills on resumes here:
  • Offer excellent customer service skills, a can-do approach to all tasks and a consistently high level of productivity.
  • Created and updated documentation on procedures.
  • Worked in multiple departments, such as online order/payment and merchandise processing, data entry and floor supervisor over Non-Conveyable Department.
  • Facilitate safety meetings and ensure safe working environment for all personnel.
  • Created outgoing correspondence to other financial institutes ensuring effective transfer of funds.

Top Specialist Employers

What Kind Of Companies Hire a Specialist

  1. Apple
  2. Verizon Wireless
  3. Olive Garden
  4. Macy's
  5. United States Army
  6. Apple Retail
  7. Whole Foods Market
  8. Publix
  9. Apple Store
  10. Healthport
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Specialist Videos

Career Advice on becoming an IT Helpdesk Specialist by Fiona A (Full Version)

Career Advice on becoming an IT Specialist by Felix A (Highlights)

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