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Because of the wide range of skills used in different computer support jobs, there are many paths into the occupation. A bachelor’s degree is required for some computer support specialist positions, but an associate’s degree or postsecondary classes may be enough for others.Education
Education requirements for computer support specialists vary. Computer user support specialist jobs require some computer knowledge, but not necessarily a postsecondary degree. Applicants who have taken some computer-related classes are often qualified. For computer network support specialists, many employers accept applicants with an associate’s degree, although some prefer applicants to have a bachelor’s degree.
Large software companies that provide support to business users who buy their products or services often require a bachelor’s degree. Positions that are more technical are likely to require a degree in a field such as computer science, engineering, or information science, but for others, the applicant’s field of study is less important.
To keep up with changes in technology, many computer support specialists continue their education throughout their careers.Certification
Certification programs are generally offered by vendors or from vendor-neutral certification providers. Certification validates the knowledge of and best practices required by computer support specialists. Companies may require their computer support specialists to hold certifications in the products the companies use.Advancement
Many computer support specialists advance to other information technology positions, such as network and computer systems administrators and software developers. Some become managers in the computer support services department. Some organizations provide paths for support specialists to move into other parts of the organization, such as sales. For more information, see the profiles on network and computer systems administrators and software developers.Important Qualities
Customer-service skills. Computer support specialists must be patient and sympathetic. They must often help people who are frustrated with the software or hardware they are trying to use.
Listening skills. Support workers must be able to understand the problems that their customers are describing and know when to ask questions to clarify the situation.
Problem-solving skills. Support workers must identify both simple and complex computer problems, analyze them, and solve them.
Speaking skills. Support workers must describe the solutions to computer problems in a way that a nontechnical person can understand.
Writing skills. Strong writing skills are useful for preparing instructions and email responses for employees and customers, as well as real-time web chat interactions.
|Job Title||Company||Location||Start Date||Salary|
|Addiction Specialist||Rakesh Ranjan Md & Associates, Inc.||Mentor, OH||Jan 11, 2015||$323,485|
|US PV CRO Oversight Specialist||Bayer Healthcare Pharmaceuticals||NJ||Dec 15, 2016||$239,138|
|Pore Pressure Specialist||BP America Inc.||Houston, TX||Jun 01, 2015||$226,700|
|Cementing Specialist||BP America Inc.||Houston, TX||Sep 28, 2015||$190,000|
|Spm/Sprd Specialist||Bechtel Oil, Gas &Amp; Chemicals, Inc.||Houston, TX||Nov 23, 2015||$179,640 -
|Microstrategy Specialist||Bed Bath & Beyond Inc.||Union, NJ||Mar 17, 2016||$169,900|
|Fluids Specialist||BP America Inc.||Anchorage, AK||Oct 01, 2015||$167,702|
|Specialist Platform||Sapient Corporation||Oakbrook Terrace, IL||Aug 22, 2016||$167,000|
|Specialist Platform||Sapient Corporation||New York, NY||Nov 30, 2015||$167,000|
|Specialist Platform||Sapient Corporation||Houston, TX||May 09, 2016||$167,000|
|Specialist||McKinsey & Company, Inc. United States||Chicago, IL||Jan 05, 2016||$166,271|
|Specialist Platform||Sapient Corporation||New York, NY||Nov 01, 2016||$165,000|
|Geomechanics & Reservoir Specialist||Weatherford International, LLC||Houston, TX||Aug 17, 2015||$163,488|
|Advisor Specialist||HTC America||Seattle, WA||Jul 20, 2016||$99,840|
|SAP Specialist||Festo Corporation||Hauppauge, NY||Sep 08, 2015||$99,674|
|SAP Architecture Specialist||The Dow Chemical Company||Saginaw, MI||Jan 22, 2016||$99,276 -
|Gear Component Specialist||Cummins Inc.||Columbus, IN||Jan 13, 2015||$99,100 -
|Portfolio Analytics & Strategy Specialist||The PNC Financial Services Group, Inc.||Pittsburgh, PA||Jul 02, 2015||$99,000|
|Specialist Platform||Sapient Corporation||Stamford, CT||Sep 09, 2015||$98,904|
|Specialist Platform||Sapient Corporation||New York, NY||Sep 09, 2015||$98,904|
|Emulation Specialist||Mentor Graphics Corporation||Fremont, CA||Jan 09, 2016||$79,498 -
|ENB I&V Specialist||Nokia Solutions and Networks Us LLC||Irving, TX||May 21, 2015||$79,303|
|Subsea Coatings Specialist||Technip USA, Inc.||Houston, TX||Nov 02, 2016||$79,270|
|Finite Element Specialist||Metalsa Structural Products||Novi, MI||Jan 11, 2016||$79,125|
|Gips (Global Investment Performance Standard) Specialist||Nuveen Investments Inc.||Los Angeles, CA||Aug 30, 2016||$78,900|
|Performance Specialist||Western Asset Management||Pasadena, CA||Nov 29, 2016||$78,874 -
|Antifoulant Specialist||Baker Hughes Incorporated||Sugar Land, TX||Aug 01, 2015||$78,866|
|Infrastruture Specialist||IBM India Private Limited||Charlotte, NC||Sep 04, 2015||$78,848 -
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