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Become A Specialist

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Working As A Specialist

  • Interacting With Computers
  • Getting Information
  • Making Decisions and Solving Problems
  • Updating and Using Relevant Knowledge
  • Communicating with Supervisors, Peers, or Subordinates
  • $78,331

    Average Salary

What Does A Specialist Do

A Specialist is an expert on a specific aspect of a job within an organization. They can be specialized in sales, events, computer support, or human recourse. Their primary duties are to analyze various issues and find proper solutions.

How To Become A Specialist

Because of the wide range of skills used in different computer support jobs, there are many paths into the occupation. A bachelor’s degree is required for some computer support specialist positions, but an associate’s degree or postsecondary classes may be enough for others.


Education requirements for computer support specialists vary. Computer user support specialist jobs require some computer knowledge, but not necessarily a postsecondary degree. Applicants who have taken some computer-related classes are often qualified. For computer network support specialists, many employers accept applicants with an associate’s degree, although some prefer applicants to have a bachelor’s degree.

Large software companies that provide support to business users who buy their products or services often require a bachelor’s degree. Positions that are more technical are likely to require a degree in a field such as computer science, engineering, or information science, but for others, the applicant’s field of study is less important.

To keep up with changes in technology, many computer support specialists continue their education throughout their careers.


Certification programs are generally offered by vendors or from vendor-neutral certification providers. Certification validates the knowledge of and best practices required by computer support specialists. Companies may require their computer support specialists to hold certifications in the products the companies use.


Many computer support specialists advance to other information technology positions, such as network and computer systems administrators and software developers. Some become managers in the computer support services department. Some organizations provide paths for support specialists to move into other parts of the organization, such as sales. For more information, see the profiles on network and computer systems administrators and software developers.

Important Qualities

Customer-service skills. Computer support specialists must be patient and sympathetic. They must often help people who are frustrated with the software or hardware they are trying to use.

Listening skills. Support workers must be able to understand the problems that their customers are describing and know when to ask questions to clarify the situation.

Problem-solving skills. Support workers must identify both simple and complex computer problems, analyze them, and solve them.

Speaking skills. Support workers must describe the solutions to computer problems in a way that a nontechnical person can understand.

Writing skills. Strong writing skills are useful for preparing instructions and email responses for employees and customers, as well as real-time web chat interactions.

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Specialist jobs

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Specialist Career Paths

Operations Manager Plant Manager General Manager
Account Manager
5 Yearsyrs
Security Officer Service Technician Service Manager
Branch Manager
6 Yearsyrs
Sales Specialist Account Manager Human Resources Coordinator
Director Of Human Resources
10 Yearsyrs
Business Analyst Information Technology Manager Director Of Information
Director Of Information Technology Services
12 Yearsyrs
Delivery Driver Service Technician Operations Manager
Director Of Sales
10 Yearsyrs
Operations Manager General Manager
District Manager
7 Yearsyrs
Program Manager General Manager Account Executive
District Sales Manager
7 Yearsyrs
Account Manager Sales Manager
General Manager
7 Yearsyrs
Analyst Systems Analyst Information Technology Manager
Information Technology Director
10 Yearsyrs
Analyst Project Manager Program Manager
Operations Director
9 Yearsyrs
Security Officer Technician Service Manager
Operations Manager
7 Yearsyrs
Machine Operator Production Supervisor Operations Manager
President Of Operations
11 Yearsyrs
Case Manager Program Coordinator
Program Manager
8 Yearsyrs
Operations Specialist Operations Manager General Manager
Regional Manager
8 Yearsyrs
Account Manager Account Executive
Sales Manager
5 Yearsyrs
Machine Operator Security Officer Account Manager
Senior Account Manager
7 Yearsyrs
Case Manager Program Manager
Senior Manager
10 Yearsyrs
Project Manager Program Manager
Senior Project Manager
12 Yearsyrs
Delivery Driver Sales Consultant Solution Specialist
Solutions Manager
8 Yearsyrs
Program Manager Senior Manager Director Of Information
Vice President Of Information Technology
12 Yearsyrs
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Specialist Demographics


  • Female

  • Male

  • Unknown



  • White

  • Hispanic or Latino

  • Asian

  • Unknown

  • Black or African American

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Languages Spoken

  • Spanish

  • French

  • German

  • Portuguese

  • Chinese

  • Mandarin

  • Italian

  • Russian

  • Arabic

  • Japanese

  • Korean

  • Hindi

  • Carrier

  • Vietnamese

  • Cantonese

  • Tagalog

  • Urdu

  • Polish

  • Greek

  • Hebrew

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Specialist Education


Unfortunately we don’t have enough data for this section.

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Real Specialist Salaries

Job Title Company Location Start Date Salary
Addiction Specialist Rakesh Ranjan Md & Associates, Inc. Mentor, OH Jan 11, 2015 $323,485
US PV CRO Oversight Specialist Bayer Healthcare Pharmaceuticals NJ Dec 15, 2016 $239,138
Pore Pressure Specialist BP America Inc. Houston, TX Jun 01, 2015 $226,700
Cementing Specialist BP America Inc. Houston, TX Sep 28, 2015 $190,000
Spm/Sprd Specialist Bechtel Oil, Gas &Amp; Chemicals, Inc. Houston, TX Nov 23, 2015 $179,640 -
Microstrategy Specialist Bed Bath & Beyond Inc. Union, NJ Mar 17, 2016 $169,900
Fluids Specialist BP America Inc. Anchorage, AK Oct 01, 2015 $167,702
Specialist Platform Sapient Corporation Oakbrook Terrace, IL Aug 22, 2016 $167,000
Specialist Platform Sapient Corporation Houston, TX May 09, 2016 $167,000
Specialist Platform Sapient Corporation New York, NY Nov 30, 2015 $167,000
Specialist McKinsey & Company, Inc. United States Chicago, IL Jan 05, 2016 $166,271
Specialist Platform Sapient Corporation New York, NY Nov 01, 2016 $165,000
Geomechanics & Reservoir Specialist Weatherford International, LLC Houston, TX Aug 17, 2015 $163,488
Advisor Specialist HTC America Seattle, WA Jul 20, 2016 $99,840
SAP Specialist Festo Corporation Hauppauge, NY Sep 08, 2015 $99,674
SAP Architecture Specialist The Dow Chemical Company Saginaw, MI Jan 22, 2016 $99,276 -
Gear Component Specialist Cummins Inc. Columbus, IN Jan 13, 2015 $99,100 -
Portfolio Analytics & Strategy Specialist The PNC Financial Services Group, Inc. Pittsburgh, PA Jul 02, 2015 $99,000
Specialist Platform Sapient Corporation Stamford, CT Sep 09, 2015 $98,904
Specialist Platform Sapient Corporation New York, NY Sep 09, 2015 $98,904
Emulation Specialist Mentor Graphics Corporation Fremont, CA Jan 09, 2016 $79,498 -
ENB I&V Specialist Nokia Solutions and Networks Us LLC Irving, TX May 21, 2015 $79,303
Subsea Coatings Specialist Technip USA, Inc. Houston, TX Nov 02, 2016 $79,270
Finite Element Specialist Metalsa Structural Products Novi, MI Jan 11, 2016 $79,125
Gips (Global Investment Performance Standard) Specialist Nuveen Investments Inc. Los Angeles, CA Aug 30, 2016 $78,900
Performance Specialist Western Asset Management Pasadena, CA Nov 29, 2016 $78,874 -
Antifoulant Specialist Baker Hughes Incorporated Sugar Land, TX Aug 01, 2015 $78,866
Infrastruture Specialist IBM India Private Limited Charlotte, NC Jul 29, 2015 $78,848 -

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Top Skills for A Specialist


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Top Specialist Skills

  1. Customer Service Skills
  2. Procedures
  3. Safety
You can check out examples of real life uses of top skills on resumes here:
  • Position required exceptional customer service skills in order to cater to each and every client's personal need.
  • Followed manufacturing instructions and procedures (MI) to remain in compliance with regulations.
  • Mentored and lead Safety Department representatives for ergonomic assessment methods and successful ergonomic risk identification and inventory.
  • Pull files for release, filing documents data entry, labeling Mtg.
  • Reviewed loan files and financial history for completeness and accuracy.

Top Specialist Employers

Specialist Videos

Career Advice on becoming an IT Helpdesk Specialist by Fiona A (Full Version)

Career Advice on becoming an IT Specialist by Felix A (Highlights)

Clinical Nurse Specialist | Salary and Job Description