Specialist Skills

• Protect company assets by providing exceptional customer service to prevent theft and by following cash handling and credit card acceptance procedures
• Commended by consumers for excellent customer service and professional demeanor in spite of the often negative circumstances surrounding lawsuits.
• General customer service activities including answering questions, directing customers to correct locations and providing meal service.
• Provide customer service to patients by providing great attitude along with accurate medical information about their authorizations.
• Provide exemplary customer service by servicing group disability income insurance claims in a timely and accurate manner.
• Facilitate strong customer service relationships with external/internal personnel and peers regarding court order calls or issues.
• Conducted customer service audits with new team members and provided development opportunities on an individual basis.
• Initiate effective problem resolution for customer service inquiries received from internal bank departments and external clients.
• Developed a reputation as an efficient customer service representative with high levels of accuracy.
• Provide excellent customer service and technical support for both business and residential subscribers.
• Provided exemplary customer service to clients regarding their upcoming payments and cash discrepancies.
• Provide personalized customer service: register customer information, address questions and concerns.
• Motivated sales associates to meet/exceed company revenue goals while providing outstanding customer service.
• Utilize exceptional communication, organization, time management and customer service skills.
• Provide Customer Service and Technical support using a cloud-based customer service platform.
• Facilitated and conducted claims audits to ensure compliance and optimal customer service.
• Measured and marked suits for alteration and provided excellent customer service.
• Improved sales by maintaining customer relationships and providing excellent customer services.
• Provided customer service by greeting customers and special ordering clothing products.
• Provide customer service support and direction to clients regarding product information.

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• Assisted online entrepreneurs in finding suppliers and starting their online businesses, filed financial reports and completed miscellaneous data entry assignments.
• Inventory management/distribution, record keeping, data entry, customer support/follow ups, purchasing/material procurement, shipment/transport planning.
• Provided exceptional customer service and managed warehouse freight along with heavy data entry.
• Perform data entry of activities and student participation into the Co-Curricular Transcript.
• Gathered regulatory information for data entry and entered into MSDS authoring system.
• Review all documentations received and log-in information in internal data entry system.
• Performed data entry and maintained company web page of non-disclosure statements.
• Audit data entry files for accuracy and completeness after orientation class.
• Provided a wide range of PeopleSoft/HRIS data entry/data management services.
• Provide status reports generated using data entry and query configurations.
• Maintained surveillance records and performed data entry into software applications.
• Provide customer service Skills Used Clerical Administrative Customer service Data Entry
• Preformed data entry into receivables log and/or database systems.
• Keyed data into spreadsheets and performed alpha/numeric data entry.
• Provide consistency and accuracy in data entry and analysis.
• Computed via data entry/Excel monthly report to track orders/back-orders/productivity.
• Coordinated quality control process for Data Entry department.
• Analyzed system authorizations to ensure accurate data entry.
• Performed data entry and maintained customer database.
• Performed data entry into company built database.

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• Make routine adjustments through telephone calls and inter-departmental memos to perform follow-ups assessing the quantity and quality of services provided.
• Initiated telephone calls to customers and representative on a daily basis to obtain additional information to process financial requests.
• Answered emergency and non-emergency telephone calls from city residents.
• Meet deadlines, contact the requester for more info, print billing statements answer phone calls and send out faxed request.
• Handled business operations through fielding phone calls to schedule removal jobs, to address FAQs and to provide valuable customer service.
• Handle and respond to constant inbound phone calls via telephone and occasional email inquiries concerning reporting a card lost or stolen.
• Provided investment education, fielding 70+ phone calls per day to assist with investment questions and resolve account issues for clients.
• Receive visitors and telephone calls to the office, determine nature of visit, and refer to the appropriate staff member.
• Received inbound and outbound phone calls in order to set showing appointments for multiple agents in a busy real-estate office.
• Challenged to develop new and innovative ideas on how to celebrate representative's sales and correct behaviors on phone calls.
• Served as the main liaison between customers, management and sales team, directing phone calls to the correct department.
• Screen telephone calls, visitors, and incoming correspondence; respond to routine inquiries and route others to appropriate staff.
• Returned follow up telephone calls to new and existing Samsung customers that encountered negative experiences, with Samsung Support agents.
• Perform 24hr staff duty; answer phone calls, sign in guests, clean-up of building, monitor fire alarm.
• Receive inbound telephone calls from customers, auto dealerships, vendors and financial institutions concerning retail and lease accounts.
• Gathered the requested information from multiple sources and returned phone calls to the caller/patient per triage standards of care.
• Remain available to answer incoming phone calls from closing phone queue involving general questions and researching closing related issues.
• Improved correct CTR reporting through communication from Banking Center, Staff, faxes, emails, and phone calls.
• Schedule meetings and conferences, answer and screen telephone calls, respond to mail, coordinate meetings and appointments.
• Maintained correspondence with members of my team and other departments through verbal communication, phone calls, and emails.

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• Demonstrated exceptional, consistent and comprehensive knowledge of-Apple technology and applications to provide customers with the most enriching experience.
• Created a personalized and beneficial experience for various customers and Apple enthusiasts by building rapport and quality relationships.
• Practiced Advanced Conflict Management in solving difficult customer issues without compromising brand or customer relationship with Apple.
• Supported and facilitated meaningful interactions with appropriate team member or Apple department.
• Facilitated small-group workshops to educate public around Apple services and technology.
• Provided excellent customer service to customers interested in any Apple products.
• Recommended Apple product solutions to all interested and computer prospecting customers.
• Provided voice-overs for international Apple commercials and training videos.
• Develop relationships with business customers interested in Apple technology.
• Obtained certification as an Apple Mobile Technician
• Displayed excellent core communication skills in Apple's One to One program, personally training customers on their purchased Apple electronics.
• Provide exceptional customer service, through Apple's valued steps of service, while enriching lives of users through Apple products.
• Gained knowledge and insight into Apple products and services on-the-job in order to become an effective employee and a future leader.
• Trained and educated customers on their apple products and how to use them efficiently and effectively for business and personal use.
• Designated as the primary contact/resource for cellular network carrier representatives, as well as team members within Apple Retail for iPhone.
• Translated technology-speak into everyday language to inspire the next generation of Mac, iPod, iPhone, and Apple TV fans.
• Used every day as an opportunity for me to turn another Apple Store visitor into a loyal Apple customer for life.
• Maintained visual merchandising while helping create energy and excitement around Apple products while providing right solutions based on customer needs.
• Provided Network Administration on Apple File Server, consisting of 4 servers, 50 users, in 4 geographic locations.
• Demonstrated Apple software and hardware for prospective customers and guided them along while they would 'test drive' the products.

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• Deliver an exciting customer experience providing the right solutions to our customers through professionalism and product knowledge.
• Shared product knowledge with customers while making personal recommendations, and forming professional relationships with customers.
• Set appointments with customer using product knowledge Made reasonable procedure exceptions to accommodate unusual customer requests.
• Conducted product knowledge events for District Managers, Builder Managers and Distributor Sales Representatives and Dealers.
• Cultivated key opinion leaders and primary resource to 11 overlapping counterparts for product knowledge and program support
• Emphasized customer satisfaction through product knowledge and provided appropriate solutions and alternatives to ensure resolution.
• Learned, referenced and applied product knowledge information during internal and external customer interactions.
• Created positive customer experiences by offering product knowledge and honest feedback regarding merchandise.
• Delivered a personalized shopping experience for customers through direction and product knowledge.
• Connected consumers with incredible products, utilizing tremendous product knowledge and expertise.
• Demonstrated positive customer service techniques and product knowledge when interacting with guests.
• Created positive customer experiences by providing complete product knowledge and support.
• Provided excellent customer service through product knowledge and effective customer management.
• Increased profitability with thorough product knowledge and proficient consultation abilities.
• Developed exceptional customer business through attentiveness and extensive product knowledge.
• Provided excellent customer service through professionalism and strong product knowledge.
• Exhibit functionality of products and maintain overall product knowledge.
• Utilized extensive product knowledge to correspond with customer needs
• Provided in-depth product knowledge and excellent customer service.
• Provide expert product knowledge and demonstrate custom-fit solutions.

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• Provided technical support in areas of transportation and traffic management while planning, directing and managing transportation functions.
• Performed systems administration and technical support as well as network installation tasks, troubleshooting and maintenance.
• Assisted and provided technical support while utilizing department personnel to obtain maximum efficiency plant wide.
• Worked in a call center environment and provided technical support when required on personal electronics.
• Supported networking technicians by providing technical support in the configuration of networking equipment.
• Provided technical support via email correspondence and managed warranty claims for international customers.
• Provide technical support by utilizing various website and monitoring tools for technical support.
• Provide field-based environmental technical support for Phillips 66 Wilmington refinery under contract.
• Instructed customers in proper operation of devices and conducted comprehensive technical support.
• Provided technical support and wireless solutions for existing and potential customers daily.
• Provide technical support for web-based data collection system and ensure data quality.
• Provided technical support to utilities areas in equipment troubleshooting and automation issues.
• Provided technical support for processing ICA documents and facilitated review process.
• Provided technical support for obtaining log in information and resetting passwords.
• Conduct accident/incident investigations and provide technical support to management conducting investigations.
• Coordinated outsourced technical support with equipment installations at new locations.
• Identified, diagnosed and resolved complex customer technical support problems.
• Mentored and trained ten Initial Response and Technical Support Representatives.
• Provided technical support for most electrical root cause failure analysis.
• Provided technical support and customer service to Verizon wireless customers.

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• Maximize area revenue through territory management expertise if efforts to exceed budgeted sales goals.
• Exceeded sales goals through continuous customer follow-up, exemplifying outstanding and effective communication skills.
• Meet sales goals while offering personalized customer service and maintaining long-lasting relationships with customers.
• Achieve sales goals by effectively managing client contacts and developing relationships.
• Maintained sales goals consistently and efficiently.
• Achieve sales goals through a consultative approach, creatively and strategically partnering with the physicians and staff to ultimately heal patients.
• Educated customers on the importance of a vacation ownership program at Spinnaker, while completing sales goals set by the company.
• Achieve daily, weekly, monthly, and yearly Fragrance sales goals while working with management to enhance and develop business.
• Maintain my handbag department, provide excellent customer service to every customer, cashier and maintain daily and monthly sales goals.
• Achieve and hit monthly sales goals for the home theater department including core product, accessories, services, and warranties.
• Ensured sales goals were met by supporting territory managers and following up on sales leads, providing information as needed.
• Utilized telephone skills to maintain schedules, verified appointments and maintained personal sales goals up to 75% or more.
• Served as liaison to corporate and group contacts, exceeding sales goals by generating reservation fulfillment and guest satisfaction.
• Achieve daily sales goals, Assisting customers over the phone and in person, Pulling orders for warehouse, merchandising
• Supported Sales Goals: Collected data to prepare and issue quotes and processed customer credit card orders via CRM.
• Provide support and information to field Sales Representatives to assist with the generation of revenue and sales goals.
• Received specialized brand training and was held accountable for targets in credit card sales and overall sales goals.
• Achieved and exceeded individual and vendor line sales goals, event sales goals, and department sales goals.
• Optimized product placement, to maximize appeal to customers in order to drive, and meet sales goals.
• Reached departmental monthly sales goals of over $180, 000, increasing overall sales nearly 25%.

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• Reviewed and interpreted medical records received to identify relevant information pertaining to adverse experiences and patient medical/concomitant histories.
• Maintained medical records and general data of customer's prescription records and encoded information in computerized medical profile.
• Maintain medical records and comply with third-party payer documentation/authorization requirements; provide accurate and timely chart documentation.
• Supported deployment readiness by analyzing medical records to identify possible medical readiness deficits prior to deployment.
• Experienced in creating, updating and maintaining medical records and entering patient information into computer systems.
• Delivered software solutions for network security, revenue cycle management, and electronic medical records.
• Prepared required correspondence to keep patient medical records up-to-date & provided required documentation as requested.
• Educated public with having appropriate identification for medical records request and filling out request forms.
• Processed medical records and paper charts using Record Connect PACS systems excellent customer service experience
• Managed incoming/outgoing mail, input demographic information, use of Electronic Medical Records software.
• Investigate and evaluate patient account information, medical records, billing and reimbursement regulations.
• Tracked all medical records and mediated all interaction between soldiers and unit physician assistant.
• Write concise synopses to insurance providers and summarize applicable medical records and procedures.
• Reviewed medical records for completeness and filed records in alphabetic and numeric order.
• Organized and maintained supporting documentation files of current patient's medical records.
• Scan medical records, verify insurance benefits, and check Medicaid eligibility.
• Maintained quality control of scanned medical documents and analyzed patient medical records.
• Copy medical records for Case Management denials and Quality Management utilization review.
• Abstracted Medical Records information and input into Electronic Medical Records Database.
• Identify and collect appropriate clinical information contained within patient medical records.

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• Administer Windows 2000 Server network environment including domain security, policy administration, DFS, and network configuration and troubleshooting.
• Supervised corrective maintenance on diesel vehicles, heavy-wheeled/armored vehicles and power generating units including advanced troubleshooting of these systems.
• Set up Operating Room for surgery *Troubleshoot problems that arise during surgery *Decontaminate and sterilize the instrumentation used during surgery
• Orchestrated high profile, interdepartmental meetings with attorneys and the development group aimed at troubleshooting and resolving tariff-related issues.
• Handled day-to-day store operations including consumer support, device troubleshooting, wireless transactions, and monitoring store inventory.
• Monitored technical issues on calls and reported to floor operations staff and engineering department by completing troubleshooting tickets.
• Performed troubleshooting and maintenance of analysis and monitoring equipment, utilizing schematics, blueprints and other technical references.
• Provided ongoing troubleshooting and analysis of any systems issues to minimize any downtime and maximize staff productivity.
• Communicate title fee/pricing quotes and troubleshoots potential documentation issues with Mortgage Banker or Title Company when necessary.
• Re-initialized over 100 devices during closing activities utilizing my technical problem solving, implementation & troubleshooting skills.
• Provided exceptional customer service and complex troubleshooting to residential telephone customers in an inbound call center.
• Coordinate with other departments to discuss, implement and troubleshoot network operational and security issues.
• Assisted customers with troubleshooting their SafePoint safe and remotely upgraded software or updates.
• Perform instrumentation installation, calibration, maintenance, repair and troubleshooting.
• Perform highly complex troubleshooting and solving technical telephone customer care problems.
• Developed methods of procedure for switch troubleshooting and remote facilities testing.
• Documented troubleshooting steps taken to resolve issues with new/existing products.
• Provide troubleshooting and support for manufacturing trials and plant operations.
• Excelled in inter-cultural consumer communication, sales, and troubleshooting.
• Coordinated with Cisco partners during troubleshooting of high availability solutions.

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• Processed sales transactions, initial product setups, and enhanced technology education via wireless workshops.
• Assisted in wire-line/wireless carrier activation/setup, deactivation and configurations to full resolution and completion.
• Aided faculty members with the setup of their online-based course material required for facilitation.
• Operated equipment on finishing lines Performed setups Performed line clearances Trained new hires
• Prepare and setup scheduled consumer product to include applicants connectivity and supplies.
• Greet customers and organize a presentable catering setup at designated destination.
• Configured and setup Master Scheduler for various Test and Production environments.
• Ensured equipment was setup correctly and within safety regulations and guidelines.
• Personalize service by assisting individual customers with product setup.
• Educated and engaged customers through Personal Setup education sessions.
• Performed equipment setups in a timely and professional manner.
• Facilitated setup of operator training and engineering help.
• Coordinated setup of high-profile dinning experiences on Randolph-Macon Campus
• Maintained Static Data and Security setup Customer Liaison
• Supported RAID hardware/software installations and setup.
• Performed equipment setup and calibration.
• Prepare setups for clients who would retrieve the ordered food items to serve themselves, transported meals to off-site event locations.
• Explain the benefits of Apple products to customers and how the devices work Help customers personalized their purchases through personal setup.
• Work directly with Respiratory sales and a referral source to ensure proper documentation was in order for setup of Respiratory equipment.
• Simplify technical issues about anything Apple-related in layman's terms, and give personally tailored setups to first-time and experienced users.

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• Followed company merchandise presentation directives and standards while merchandising incoming truck freight and replenishing the sales floor.
• Maintained sales floor to company/vendor standards to include recovery.
• Maintain permanent sales floor marketing display presentations.
• Recognized for successfully displaying sales floor merchandise.
• Maintained efficient sales floor replenishment.
• Merchandised jewelry sales floor using brand knowledge as well as customer base knowledge, with cosmetic appeal in appearance in mind.
• Job Duties: Back Stock merchandise using scan gun, pull orders for sales floor, insure backroom merchandise location accuracy.
• Provide exceptional service to customers on the sales floor and in the fitting room, and at the cash register.
• Trained store guests on the features of Apple products by drawing upon honest enthusiasm and extensive sales floor experience.
• Maintained and perfected sales floor in order to bring an influx of customers and maximize profit for conglomerate vendors.
• Conducted daily inventory counts ranging from 50-300 assorted products and replenished products in stock room and on sales floor.
• Assigned primarily to one zone on the sales floor, but may be required to work in other areas.
• Participated in location walks to better understand the flow of product on the sales floor and to communicate opportunities.
• Train and supervise Accessories Sales floor team and communicate with Stock team in order to regulate Accessory Stock Rooms.
• Place new items on sales floor, maintain its appearance, and replace damaged or expired items when necessary.
• Managed sales floor, achieved daily sales quotas, trained new employees, created visual aesthetics for sales floor.
• Performed merchandising and operational functions such as auditing, inventorying, price management, and setting sales floor displays.
• Set up and take down sale signs and keep the sales floor clean, organized and well stocked.
• Managed sales Floor, calculated inventory, greeted and welcomed customers and informed them of daily sales promotions.
• Partner with the ASM and Merchandise Specialists to maximize presentations on the sales floor and minimize back stock.

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• Mortgage Service Specialist responsibilities included researching delinquent property taxes via outbound calling to Taxing Authorities or via the internet.
• Audited international music royalty payments for American song writers by researching titles using in-house databases and internet research sites.
• Redefined existing security programs to be more effective including Badge Policy and Company Computer and Internet Use Policy.
• Utilized computer and Internet research skills that facilitated the implementation of systematic and creative lesson plans.
• Set up Internet Security, optimization, removal of unnecessary software, recommended upgrades if necessary.
• Call Center Customer Service Internet Specialist: * Internet customer assistance with connectivity and software application
• Coordinated and performed integration of the internal and external internet sites.
• Learned and utilized several software programs to diagnose Internet connection problems.
• Assisted many students with multiple Internet based programs including Microsoft applications.
• Maintained an assertive approach to convert company provided internet leads.
• Perform device information transfers using Bluetooth, and internet-based computing.
• Utilized numerous software and internet databases for loan processing.
• Utilized internet email as an effective communication tool.
• Developed internet lessons for general and special education students
• Utilized internet marketing to expand customer base.
• Conduct extensive skip-tracing techniques via internet research.
• Researched internet sites to locate study participants.
• Process customer inquiries regarding internet access.
• Investigate activities and transactions to determine customer's eligibility of CTR exemption by conducting phone interviews, internet research, etc.
• Educate and empowered clients to make informed decisions regarding their retirement accounts through internet resources, phone and various resource materials.

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• Coordinate and facilitate loss mitigation efforts with associated departments, foreclosure counsel, investors, and mortgage insurance companies.
• Repaired privately owned homes after damage occurred for homeowner insurance companies as a preferred contractor listing.
• Obtained authorizations of services provided in PHP/IOP programs by providing clinical medical necessity to insurance companies.
• Collect, analyze, and interpret demographic information needed for accurately billing medical insurance companies.
• Contacted insurance companies to obtain proper authorization to ensure patient received necessary care without delay.
• Leveraged business relationships with top executives of major title insurance companies to close national accounts.
• Initiated contact with insurance companies for verification of benefits and authorization of outpatient services.
• Served as a specialist responsible for resolving accidental injury claims with other insurance companies.
• Created monthly billing reports and statistical summary reports for various reinsurance companies.
• Researched claim denials by calling insurance companies and resubmitted the necessary information.
• Submit DME authorization requests to commercial insurance companies to guarantee timely filing.
• Contacted insurance companies for patient referral extensions and additional office visits.
• Obtain prior authorization from insurance companies for various procedures and medications.
• Communicate appropriately with insurance companies, patients, co-workers and supervisors.
• Contacted insurance companies to verify benefits and coverage of proposed treatment.
• Reviewed prescription coverage with insurance companies and doctors for customers.
• Worked directly with insurance companies on account/trade corrections and cancellations.
• Updated patient demographics and posted vouchers received from insurance companies.
• Provided customer service to insurance companies and policy holders.
• Generated and resolved appeal requests with insurance companies.

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• Conduct clinical evaluations by performing STD examinations with blood draws to identify and diagnose infections and provide medical treatment if necessary.
• Identify and evaluate medical treatment, utilization and quality assurance trends; identifies fraudulent and suspicious practices and initiates referrals.
• Worked under supervision of PA to provide technical and administrative management in medical treatment facilities to over 3000 personnel.
• Coordinated Teams of medical and non-medical personnel to provide emergency medical treatment to patients in high stress situations.
• Collaborated with other soldiers and medical personnel to ensure the delivery of efficient, high-quality medical treatment.
• Administrated emergency medical treatment to battlefield causalities and assisted in outpatient and inpatient care and treatment.
• Received training to provide superb respiratory care and emergency medical treatment in all types of environments.
• Administered emergency and routine medical treatment to casualties including minor surgery and IV fluid administration.
• Administered emergency and routine outpatient medical treatment to soldiers, civilians and local nationals.
• Assisted with technical and administrative management of medical treatment facilities under supervision of physician.
• Communicated effectively with patients to gather information and ensure proper understanding of medical treatment.
• Provided medical treatment, immunizations and preventive medicine in emergency and clinical settings.
• Developed and led training programs in preparation for combat related emergency medical treatment.
• Prepared and reviewed written documents accurately and completely for proposed medical treatment.
• Administered emergency medical treatment and evacuation in combat and non combat environments.
• Administered, recorded, and evaluated patients/soldiers response to emergency medical treatment.
• Provided emergency medical treatment and evacuation in a variety of operational settings.
• Called customers to perform medical surveys regarding medical treatment at various facilities.
• Provided emergency medical treatment and assisted with outpatient and inpatient care.
• Trained to administer emergency medical treatment in field and hospital setting.

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• Performed medical examinations to conceptualize diagnosis before patients were seen by a Medical Provider maximizing patient care between patients and Provider.
• Participated in quarterly hygiene department meetings in addition to monthly office staff meetings focused on enhancing patient care and improving office efficiency
• Provide direct patient care of chemically dependent adolescent and adult individuals and/or their families through outpatient programming and clinics.
• Provide consistent and superior patient care while maintaining patient modesty, confidentiality and sterile technique.
• Documented information regarding patient care and behavior as required in policy and procedure.
• Evaluated patients respiratory needs and acted accordingly to ensure patient care was paramount.
• Provided individual therapy sessions and directed patient care to meet individual needs.
• Communicate effectively with doctors and departments regarding patient care and exam procedures.
• Utilized computerized system to document patient care as mandated by state regulations.
• Coordinate all yearly contact and correspondence to support patient caregiver and family.
• Managed supplies and restocked inventory to ensure availability for patient care.
• Coordinated with doctors and registered nurses to implement exceptional patient care.
• Perform patient care assessment and communicate information with physician offices.
• Maintain product availability throughout hospital for immediate patient care needs.
• Assisted with outpatient and inpatient care, including medical examinations.
• Worked collaboratively with staff to foster quality patient care.
• Provided Utilization Management for Network hospital inpatient care.
• Provide acute and emergency patient care and administration.
• Waive second surgical opinions and outpatient care management.
• Provided direct patient care and prescribed medications.

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• Handle benefit plan administration and management of special projects associated with defined benefit plans for various clients.
• Developed and maintained web applications for special projects and assisted Faculty affiliated with Carlson School of Management.
• Analyzed and resolved escalated processing errors * Acquired data on special projects and reported to management.
• Manage senior consultants as Lead on assigned special projects, taking responsibility for accuracy and completion.
• Worked on special projects as needed, including monthly residential inventory report for Senior Management.
• Manage special projects including DOT/FMCSA mandated Electronic Logging Device implementation and Customer Center facility enhancement.
• Assisted in preparing annual budget and updated the database particularly centralized accounts and special projects.
• Assisted management on special projects and analysis of third party escalations.
• Perform various administrative functions for assigned accounts and special projects.
• Assisted department supervisor with special projects and administrative duties.
• Volunteered for special projects working with upper management.
• Participate in interdepartmental committees and on special projects.
• Completed additional special projects per management request.
• Supported department administrative tasks and special projects.
• Supported management with special projects as necessary.
• Completed various special projects for upper management.
• Participated in special projects as directed.
• Spearheaded several successful special projects.
• Generated daily reports/special projects for charter and logistics departments at National Logistics using MS Excel to pull in data via SQL.
• Worked on special projects to help image and index loan files as we brought all banks into a centralized processing center.

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• General Retail support within this high volume and dynamic consumer electronics and software-based environment.
• Analyzed high volumes of fraud and dispute transactions and determined appropriate processing procedures.
• Handled high volume of data compilation and report preparation of federally required reports.
• Managed high volumes of financial activity in a fast-paced, risk-based environment.
• Partnered with operations teams managing high volume inventory.
• Implemented new technologies to transform a paper-driven process into an efficient trading system capable of managing a high volume of products.
• Achieved and often exceeded monthly performance standards and collection goals and call quality standards in a high volume call center environment.
• Oversee all aspects of high volume accounts relating to the transportation of goods and the maintenance of the client's needs.
• Adapted to a fast paced environment featuring a high volume of calls, and requires quick thinking and problem solving abilities.
• Handled high volume of emails and phone calls daily from agents, team members, and dedicated carrier team members.
• Speed and accuracy on a ten-key by touch software including reverse entry in a high volume utility remittance processing area.
• Traded a high volume of options contracts and equities, amounting to 500 thousand to 1 million shares, daily.
• Supported the call center during high volumes, answered on average 40 calls a day while completing current job responsibilities.
• Answer high volume phone calls with questions from closing agents, attorneys and internal closing departments pertaining to government regulations.
• Processed trades for various Mutual Fund companies Managed high volumes of financial activity in a fast-paced, risk-based corporate environment.
• Introduced to fast paced high volume environment, managed multiple simultaneous tasks, while maintaining a high level of precision.
• Received a high volume of incoming calls from clients in a clear, courteous manner and established appointments as needed.
• Answered international high volume incoming calls, greeted callers, provided information, transferred calls or took messages as necessary.
• Maintained a 99-100% satisfaction rating even with a high volume of tickets to turnaround on a daily basis.
• Fielded a high volume of sales calls Prepared time sensitive travel quotes Created and booked customized vacation packages for clients

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• Reviewed and processed requests for inpatient psychiatric hospitalization and outpatient mental health services for traditional Medicaid members under 21 years old.
• Authorized, assigned, and monitored inpatient and outpatient mental health services for Medicaid-eligible clients, using industry-standard level-of-care assessments.
• Facilitated authorization and admission process with managed health care organizations for substance abuse and mental health services.
• Provide community base comprehensive mental health services to adult consumers for the seriously and persistently disabled.
• Participate as lead auditor when reviewing counties organizations who provide Medi-Cal Mental Health services.
• Provide therapeutic mental health services to include on-site crisis intervention and crisis management.
• Completed home visits and outreach to help connect substance-involved postpartum women to D&A and mental health services.
• Provided mental health services within the home and school for youth at risk of being placed in higher care.
• Worked cooperatively with Geriatric therapist and nursing home staff to identify clients in need of mental health services.
• Provided referrals for substance abuse, mental health services, maternity health, and referrals for STD screening.
• Conveyed a welcoming and professional manner to clients to ensure their comfort in entering mental health services.
• Provided individual mental health services for clients recovering from substance abuse, alcoholism, and eating disorders.
• Provided in home mental health services to children 2-18 with an axis I mental health diagnosis.
• Develop and coordinate all mental health services for all offenders both adult and juvenile.
• Provided case management to juveniles that were court ordered for mental health services.
• Educated and assisted veterans and families with mental health services and housing services.
• Complete intake paperwork to enroll children in the mental health services.
• Provided recovery training and support to adults receiving mental health services.
• Provide direct mental health services to adults and children.
• Provided mental health services to jail inmates.

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• Determined program eligibility for Medicaid, food stamp and cash benefits in accordance with current regulations using the computer-based eligibility system.
• Conduct research using online federal regulations, review Medicare and Medicaid policy and guidelines to complete an accurate and well-supported decision.
• Trained other specialists in the proper way to conduct interviews and how to properly process caseloads in determining Medicaid eligibility.
• Conducted research and analysis to evaluate and inform efforts related to Medicare and Medicaid integration for dual eligible populations.
• Authorized outpatient care at contracted provider agencies for Medicaid and non-Medicaid individuals that meet RSN continuing stay criteria.
• Completed the necessary state application paperwork when appropriate to obtain Medicaid (Medicare Savings Program) eligibility.
• Conduct research and analysis in order to determine appropriate adjudication of medical decisions for statewide Medicaid programs.
• Completed client interviews either face-to-face or via phone to determine or re-determine eligibility for Medicaid assistance programs.
• Conducted interviews to determine initial and continuing eligibility for public assistance programs, medicaid, food stamps.
• Determined payout amounts and expected reimbursement amounts based on Indiana Medicaid guidelines and contract with reinsurance carrier.
• Developed innovative process and procedure guidelines for the processing of Medicaid and Medicare Supplement Plans.
• Message taker providing a service for members who have Medicaid/Medicare Advantage transferring calls to representatives.
• Conduct surveys of Medicaid recipients to ensure program compliance and provide information to corroborate services.
• Maintain knowledge of current regulations governing Medicare, Medicaid and private insurance company reimbursement.
• Provide guidance and supportive information regarding current and/or upcoming Medicare and Medicaid compliance issues.
• Determine Medicaid eligibility and verify the appropriateness of service levels (stretcher/van stretcher).
• Followed specific criteria to process prior authorizations for Georgia and Tennessee Medicaid members.
• Followed all current Medicare and Medicaid regulations and requirements to ensure continual compliance
• Received incoming correspondence from insurance claims adjusters, attorneys and Medicaid recipients.
• Provide concurrent and retroactive telephonic reviews for commercial and Medicaid insurance providers.

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• Work on company logo refrigerated coolers and owner operated refrigerated coolers by organizing through product placement.
• Verified dealer's collateral position by comparison of inventory to loan amount through various access databases.
• Negotiated equitable fund contracts with international vendors, coordinating requests through sales management.
• Maintained satisfactory shelf conditions through stocking, maintain department cleanliness and monitor temperatures.
• Identify settlement discrepancies/out of balance conditions through sound balancing techniques and key checkpoints.
• Provided exceptional customer service through phone and email to internal and external customers.
• Researched zoning ordinances to determine feasibility of locating wireless facilities throughout various municipalities.
• Learn constantly through on-job-experiences, RetailMe content, and other educational opportunities.
• Enhanced community investment in teen programming through innovative community building activities.
• Tracked correspondence through international delivery service ensuring appropriate and timely delivery.
• Traveled throughout Southwest Louisiana interacting with constituents and local government leaders.
• Provided exceptional customer service through probing for customer needs.
• Verify other health insurance information through insurance company.
• Determine equipment and facilities through internal databases.
• Contributed to company goals through successful cross-selling.
• Empowered domestic-violence victims through advocacy.
• Developed relationships on a local and national scale with businesses and organizations with the goal of supporting students through scholarship allocation.
• Conduct employer marketing and job development contacts throughout the program year; encourage potential employers to get involved in classroom activities.
• Processed and logged Return To Vendor (RTV) merchandise, Daily Activity log through store database system keeping detailed records.
• Work with IT daily to help develop and evaluate the share-point program in existence for a new HRIS system at Urban.

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• Processed several loans from existing customers daily through inbound and outbound calls to evaluate applicant eligibility and current risk.
• Performed outbound calls to consumers to relay requested information and submitted data obtained for typewritten report to consumer.
• Initiate outbound calls/emails to the necessary vendor/warehouse/internal source/clients as well as customers to resolve a particular issue.
• Initiate outbound calls to customers, providing customer service by assessing customer needs and providing installation solutions.
• Generated revenue for the company via inbound/outbound calls to Annuitants selling future structured settlement annuity payments.
• Performed outbound calls quickly and professionally to locate a transportation provider to accommodate trips.
• Executed direct outbound calls to existing customers to inform of extended warranty contract expiration.
• Computer-based Outbound calls to selected customers to initiate Political or chosen titled survey participation.
• Execute inbound/outbound calls regarding members health plan coverage inquiries and coverage determination clarification questions.
• Converted outbound calls with customers regarding initial home improvement inquiries to appointments.
• Placed outbound calls as needed regarding customer service and retention opportunities.
• Placed outbound calls to prospective students interested in attending the university.
• Completed outbound calls to insurance companies/agencies to obtain up-to-date policy information.
• Complete all eligibility reviews and place outbound calls regarding determination.
• Communicate via outbound calls to rental branch locations alternative solutions.
• Calculated payment arrangements handling multiple inbound and outbound calls
• Caption service specialist dealing in customer service outbound calls
• Processed and closed work orders, managed inbound calls, and conducted outbound calls to customers to confirm and reschedule appointments.
• Placed outbound calls to customers to protect account when receiving suspicious calls in order to initiate card replacement and prevent fraud.
• Place outbound calls to notify attorneys and customers when additional loan document information is required; follow up on loan documents.

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• Analyzed business results data and communicated the results using Word documents and PowerPoint presentations for many programs within the organization.
• Generated training material using Microsoft PowerPoint used Microsoft Word for the completion and escalation of legislative inquiries.
• Created relational databases, managed all IT vendor communications, and created PowerPoint presentations for national audiences.
• Produced and presented PowerPoint presentations highlighting progress and usage of systems keeping management informed of progress.
• Voice Over AnnouncerDesign PowerPoint presentations for clients along with producing professional voice over recordings.
• Participated in conference calls with President of the company and presented findings using PowerPoint presentations
• Trained 28 soldiers on various topics and techniques utilizing PowerPoint presentations and practical exercises.
• Prepared and presented PowerPoint presentations to management and customers within a daily meeting.
• Designed informational and promotional PowerPoint presentations for the office sponsored youth program.
• Developed PowerPoint presentations and wrote accompanying manual for training in quality systems.
• Produced PowerPoint presentations for employee diversity training and new employee orientation sessions.
• Marketed new services to clients using self-created PowerPoint presentations and software demonstrations.
• Created and delivered PowerPoint presentations for monthly refresher course training classes.
• Designed and maintained PowerPoint slides for top secret military conferences.
• Created quarterly and annual investment review presentation books on PowerPoint.
• Gathered information and designed dynamic PowerPoint presentations for consultants.
• Created PowerPoint presentations to be emailed for insurance presentations.
• Conducted PowerPoint presentations, meeting schedules and coordination.
• Developed 4-hour training PowerPoint presentation materials for employees.
• Developed lessons using Microsoft PowerPoint and Word.

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• Review clinical documentation to ensure compliance with federal, state and county regulations relating to medical necessity and case documentation.
• Evaluated chemical equipment and processed to identify methods to optimize performance and to ensure compliance with safety and environmental regulations.
• Reviewed and analyzed initial budgets and subsequent changes in order to ensure compliance with federal regulations or grant regulations.
• Coordinated and tracked environmental and safety training for the department to ensure compliance and adherence to established Company procedures.
• Reviewed subordinate unit practices and activities to ensure compliance with directives and integration with other security and related programs.
• Resolve discrepancies and evaluate all procedures according to required protocols and ensure compliance to all common toxicity criteria.
• Evaluate and provide recommendations to supervisor to ensure compliance with established office guidelines and procedures for revision.
• Establish and maintain close working relationships with safety and environmental agencies to ensure compliance with regulatory issues.
• Audited the Customer Identification Program to ensure compliance with policies and procedures and adherence to government regulations.
• Monitor appeals process at Authority and contractor network to ensure compliance with established policies and procedures.
• Reviewed and approved collateral packages on secondary loans to ensure compliance with established guidelines and policies.
• Manage the verification of student status process to ensure compliance with plan and program eligibility requirements.
• Implement quality control and safety plans to ensure compliance with contract specifications and applicable regulations.
• Analyzed client applications and documentation to ensure compliance with state and federal regulations and requirements.
• Review clinical records to ensure compliance and appropriateness of treatment services according to clinical documentation.
• Reviewed research protocols to ensure compliance with HHS and other applicable regulations and institutional policies.
• Review initial regulatory disclosures to ensure compliance with applicable local, state and federal regulations.
• Monitored cost allocation methodologies of the Association to ensure compliance with government contracts and regulations.
• Provided supervision and coordinated Engineering and fabrication activities to ensure compliance with project requirements.
• Review closing packages received from settlement agents to ensure compliance with established documentation requirements.

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• Developed billing method for Global Marketing; developed procedures and trained new accounts on program implementation.
• Opened new accounts by ensuring that proper documentation was completed and performed necessary data entries.
• Collaborated with marketing specialists to roll out attractive selling proposition and generate new accounts.
• Reviewed and verified documents for accuracy and properly execution on new accounts.
• Assigned new accounts and monitored workload to ensure maximum efficiency and productivity.
• Processed new accounts and followed-up on orders utilizing several software packages.
• Solicited customers and opened new accounts in accordance with Company standards.
• Managed opening of new accounts for vendors following corporate procedures.
• Opened new accounts and actively manage/update customer database.
• Opened new accounts and serviced current accounts to upgrade devices, manage account settings, and serve the consumer's need.
• Assist 1,000+ members with membership, new accounts, loans, daily transactions and all other services of the Credit Union.
• Worked with discount, and full service customers, assisting with execution, soliciting new accounts, and providing market analysis.
• Open new accounts: responsible for proper documentation of signature cards, insuring that appropriate legal documentation is received as required.
• Performed daily processing via mail and phone calls including redemption requests, exchange requests, transfer requests, and new accounts.
• Ensured all new accounts are trained and all customer expectations are fully met from the point of sale through renewal.
• Communicated with drivers via telephone or in office regarding questions, issues with their pay or setting up new accounts.
• Established and maintained new accounts cost basis, tax lots, security prices and performance to support client account conversions.
• Performed routine account-related transactions such as opening new accounts, performing account maintenance, and providing support for online access.
• Review all new accounts created to make sure they met the CIP requirements that were established under the Patriot Act.
• Researched new accounts and made sure that New Business department received the proper application and forwarded to get account established.

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• Directed personnel & contributed in establishing inventory control management functions, staff development and operations of supply support data systems.
• Analyzed profitability reports, order fulfillment and sales reports while introducing inventory control systems for perishable and non-perishable products.
• Deliver monthly inventory inspections by assessing inventory control methods to ensure accurate account of procedures and guidelines.
• Redesigned children's department improving customer appeal and inventory control which Resulted in increased merchandise sales.
• Maintained inventory control of the non-expendable property through the use of approved automated property management software.
• Perform daily department tasks including inventory control, organization of documents, and correspondence with management.
• Focused on all back-of-house operations, primarily focused on shipping/receiving, replenishment and inventory control.
• Maintained proper inventory control and merchandising in order to increase sales and reduce excessive inventory.
• Managed operating and payroll budgets, maintained inventory control and achieved production goals.
• Prepared/maintained documents, provided positive public relations, office maintenance, inventory control.
• Contributed to the implementation of daily sales tracking and inventory control procedures.
• Participated in yearly inventory control count, Mandatory Hazardous Materials Safety Training.
• Assumed full responsibility of the Inventory Control duties and supervisory functions.
• Forecast demand patterns and revisions where necessary to maintain inventory control.
• Maintained inventory control of stock specifically focused in the plumbing department.
• Conduct property inventory control to maximize product freshness and availability.
• Managed inventory control, altered suit fabrication for special orders.
• Inventory control and management to include product ordering and distribution.
• Monitored min/max inventory control system to ensure maximum is maintained.
• Developed ordering system, reducing shortages and maintaining inventory controls.

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• Served in progressively responsible positions leading to assessing client needs and providing appropriate resources and referrals in a call center environment.
• Completed over 400 residential appraisals, including repair and rehabilitation analysis for the purpose of making investment and loan decisions.
• Maintained an effective behavioral management within the classroom by incorporating motivational activities and positive reinforcement strategies.
• Analyze solicitations to identify critical requirements and necessary documentation to ensure a compliant proposal is submitted.
• Experienced with detailed proposal preparation, public bidding, contracts and closing complicated elevator projects.
• Reviewed concept papers and proposals, and provided recommendations/comments to UNICEF for final funding determination.
• Experienced in building and maintaining positive relationships with individuals at all levels of an organization.
• Clarified information and answered questions by composing professionally written responses to resolve problems.
• Conducted post-event analyses to identify strategies to improve processes for future events.
• Substituted for assessment specialist, enrollment services specialist and administrative assistant positions.
• Reviewed daily exception reports and reconcile position quantity and cost basis discrepancies.
• Worked with students with emotional behavior disorder and post-traumatic stress disorder.
• Provided Concur accrual reconciliation and posting to general ledger.
• Provide customer with overall positive impression of Verizon Wireless.
• Maintain positive public relations to promote a professional image.
• Lead analyst in post-operational analysis to evaluate simulation parameters.
• Maintain positive working relationships with bank managers nationwide.
• Maintained positive customer relations and team environment.
• Maintained self-insured patient accounts with post-insurance balances.
• Evaluate and score candidates against position requirements.

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• Maintained client confidentiality as set forth by HIPAA and adhered agreements and standards regarding ethical behavior and confidentiality.
• Validated requests and authorizations for release of medical information according to established procedures and HIPAA guidelines.
• Completed donor records and kept database to ensure guidelines of confidentiality according to HIPAA regulations.
• Identify and implement process improvements for reducing HIPAA Violations within Operating Policies and Procedures.
• Modified and processed new policy information while following HIPAA guidelines to ensure privacy.
• Document necessary medical information while protecting personal information as governed by HIPAA regulations.
• Maintained computer information of patients and scheduled appointments following HIPAA regulations and guidelines.
• Maintained confidentiality and security of client information per client HIPAA guidelines.
• Maintain patient confidentiality according to health center policy and HIPAA regulations.
• Review medical authorizations and released records according to HIPAA guidelines.
• Maintained strictest confidentiality; adhered to all HIPAA guidelines/regulations.
• Ensured Regulatory Compliance/HIPAA Compliance and Adherence to Contractual obligations.
• Maintained strict patient confidentiality according to HIPAA guidelines.
• Project manager for HIPAA Privacy implementation.
• Follow HIPAA verification and privacy guidelines.
• Maintain confidentiality within HIPAA standards.
• Release of Information standards, policies & procedures and HIPAA regulations and complete work in compliance of these and other standards.
• Assure and coordinate proper administration of COBRA, HIPAA and continuation of benefits in accordance with applicable federal and state laws.
• Respond to general questions regarding services offered and health insurances coverage; provide explanation to patients regarding HIPAA and AOB.
• Applied policies and procedures to ensure compliance with HIPAA, AHC, CMS regulatory requirements, and respective company policy.

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• Supported internal safety and security audits facility-wide, ensuring strict compliance with OSHA and state and federal regulations.
• Facilitated safety meetings, monitored safety participation and performed OSHA audits.
• Experience developing and delivering OSHA-required occupational safety and health training.
• Perform safety audits according OSHA regulations.
• Ensured that the Unit ran in accordance with all applicable OSHA, PSM and EPA regulations and Management of Change criteria.
• Participated in site safety activities, ensuring compliance with OSHA 1910 and 1926 o Conducted Risk Analysis on high injury areas.
• Recruited into esteemed apprenticeship program in which strict OSHA standards, team building concepts, and complete production views were enforced.
• Conducted safety meetings, training, accident investigations and monitored personnel in compliance with projects safety program, and OSHA/WISHA standards.
• Trained and certified to properly and safely operate gas and electric forklifts up to 30K container lift to OSHA standards.
• Conducted all OSHA/Cameron training as well as all training required by clients and kept tracking records of all the training.
• Followed quality initiatives and processes for IS0 and OSHA regulations, procedures and processes as they pertain to job responsibilities.
• Support and promote general safety procedures according to the Occupational Safety and Health Administration (OSHA) rules and regulations.
• Specialized in Asbestos removal according to OSHA Standards *Worked with removing Mold, Lead, and in hot environment situations.
• Experience with USDA, OSHA, Safety, Maintenance, Refrigeration, Sanitation, Quality Assurance, and live operations.
• Utilized OSHAWA knowledge to bring forward concerns and solutions when management teams need technical support and or advisement on projects.
• Conducted Analysis to inspect all toxic, flammable and corrosive packages for international and domestic flights in accordance with FAA/OSHA regulations
• Complete PM inspections including ANSI/OSHA, DOT, PMA, PMB, ETC as required by law or company guidelines.
• Demonstrated proficiency in performing OSHA-compliant cleaning, maintenance, and repair of firefighter personal protective equipment at Station 6.
• Supported management on all OSHA required programs working with the Risk Management Plan/Process Safety Management (RMP/PSM) plan.
• Assisted in the implementation and modification of company policies and procedures for compliance with ISO 9001 and OSHA standards.

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• Coordinate periodic computer system maintenance events with customers to ensure system integrity, protection, functionality, and stability.
• Operated computer systems and equipment to engrave items and established settings; ensured proper usage and system operations.
• Finalized third-party loan process by closing all approved loans and securing all paper documentation into digital computer system.
• Created and maintained complete and accurate paperwork and computer systems on each parent/provider case in assigned caseload.
• Review and evaluate computer systems operations and procedures through periodic audit and surveillance tests and inspections.
• Documented client accounts in computer system with scheduling information and collection activity according to company policy.
• Formulated team that recommended computer system upgrade which enhanced system operation and reduced claim rejections.
• Entered relevant information into specialized computer system that tracked shipments in accordance with FAA regulations.
• Assist management in decisions pertaining to new and existing computer systems hardware and software requirements.
• Develop weekly and monthly fertilization schedules, adapting as needed using environmental computer systems.
• Provided excellent customer service and updated member accounts using various computer systems and applications.
• Schedule appointments and accurately enter and update patient file information into computer system.
• Field Retail Computer System Installation and Training for an industry leading Wholesale Cooperative.
• Entered and updated information into computer system to keep records and contact information.
• Facilitated the pickup and delivery of freight using proprietary software and computer systems.
• Mastered various equipment and computer systems ensuring top quality and consistent results.
• Check the authenticity of submitted photos and correctly entered into computer system.
• Analyzed outdated computer systems to identify required upgrades in hardware components.
• Filed applications in correct places until transferred over onto computer system.
• Reviewed and corrected errors and inputted information into CGI Computer System.

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• Collect, analyze and report premature machinery failures using vibration analysis tools and advanced equipment.
• Maintained all required documentation for an effective cost analysis and accurate machinery history.
• Serve as liaison between a major pharmaceutical company and pharmaceutical sales representatives.
• Directed plant personnel in corrective action to bring machinery within acceptable operating parameters
• Establish Machine Vision Business Feasibility Studies for Applications Interface between Vendors and Manufactures
• Manufactured wafer technology in a clean room environment using hands on machinery.
• Operated pallet wrapping machinery and pallet banding systems to expedite shipping process.
• Performed machines and equipment start-up to test operation following repair.
• Perform administrative duties including using postage and folding/stuffing machine.
• Perform compounding/formulation in a Pharmaceutical Manufacturing ISO 8 environment.
• Facilitated educational workshops for children and new Mac users.
• Prepared written documents and analysis for machinery test results.
• Reduced generic substitution by pharmacies below national levels.
• Provided solutions for new-to-mac customers and existing customers.
• Operate warehouse machinery and equipment including a forklift.
• Called on Vet Clinics and Hospitals detailing pharmaceuticals.
• Provide oversight and quality assurance to pharmacy technicians.
• Cleaned and reconstructed facility machines for proper usage.
• Provided building and machine maintenance/repair as needed.
• Coordinate patient care/infusion needs with pharmacy.

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• Project & Role Description Chevron Downstream Refinery equipment maintenance scheduling application MBO SQL Server database presently.
• Designed a dedicated SQL database to improve automation and enable data driven business decisions.
• Develop dashboards using out-of-the-box SharePoint, SharePoint Designer and SQL Server Reporting Services.
• Interacted with different compotes via SQL statements verifying quality assurance.
• Team leader and serving in DBA role for over 75 Microsoft SQL server clusters and servers used by multiple state agencies.
• Create one time jobs and DB2 SQL's queries to perform the data migration and maintenance of the Personal Accounts Sub-System.
• Utilized Microsoft Outlook, Excel, Word, Power Point, MSSQL and various Unix Based programs to accomplish daily tasks.
• Created translation tables as required for message transformation, wrote SQL queries and stored procedures for executing various database functions.
• Create and maintain Batch and PL/SQL scripts to ease account creation and modification, and view account and device information.
• Lead and execute systems integration projects using Mirth, JavaScript, HL7, SQL and XML standards for interface development.
• Utilized SQL in the creation of queries that could be utilized in the investigation of new and ongoing billing issues.
• Performed proactive and reactive 9i, 10g Oracle optimization, SQL system configuration, and PL/SQL development for Dell Corporation.
• Developed a web-based PERL, SNMP and MySQL subscription application requiring students to register their computers before using the network.
• Worked with other departments and analysts in delivering reporting / analytic solutions using SQL, Access, Excel and Passport.
• Developed an account receivable application (ARS) for Tenet HealthCare using Power Builder with a SQL Server back end.
• Developed PL/SQL procedures to fetch the data from different source systems like CLARIFY and PEOPLESOFT data bases into Data warehouse.
• Used SQL tools as well as write SQL statements to troubleshoot database processes, connections and data consistency problems.
• Run SQL Data Transformation Services(DTS) monthly to enhance and maintain the current SAS ABM costing models.
• Applied problem solving skills and worked with IT developers to generate web-interfaced, computerized reports from raw SQL data.
• Performed enhancement and tuning of application performance by modifying embedded SQL, COBOL program structures, JCL/Procedure structures etc.

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• Provided monthly reports to arbitration attorney with updates in case we received any additional information/payment from No Fault insurance carriers.
• Performed supervisory functions of generating monthly reports of inventory variances when supervisor was on an extended leave.
• Tracked legislation and regulations; wrote weekly and monthly reports on federal and international regulatory issues.
• Prepare monthly reports for management with the most updated and accurate information regarding services rendered.
• Compiled and maintained monthly reports for management as to reconciliation inventory and completed reconciliations.
• Prepared bi-weekly and monthly reports of inventory and financial status of a dining facility.
• Reviewed and approved daily/monthly reports, ensuring resolution of outstanding items and/or issues.
• Generated weekly/monthly reports and assisted Sales and Marketing Department with product campaigning.
• Prepared weekly/monthly reports based on identified call center agent's performance.
• Prepared monthly reports reflecting monthly activity and status of computer systems.
• Prepared weekly and monthly reports of Configuration Management change form activity.
• Provided detailed monthly reports to senior officers regarding distribution of equipment.
• Maintained daily records and prepared monthly reports for senior management.
• Prepared and delivered weekly and monthly reports to Corporate officials.
• Prepared and submitted monthly reports regarding financial expenses and production.
• Generated monthly reports for review by regional and corporate management.
• Assisted network coordinator with physician contracting and monthly reports.
• Closed out monthly reports and reconciled detailed financial information.line.
• Prepared monthly reports and presentations for corporate headquarters.
• Facilitated weekly inventory evaluations for monthly reports.

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• Monitored closings to ensure all necessary documents were provided and executed properly as well as reviewed HUD-1 Settlement statements for accuracy.
• Reviewed and ensured document execution from original loan application to final HUD-1 settlement statement and funding packages.
• Provide accurate and timely information to tenants regarding reporting requirements, HUD polices and Agency procedures.
• Researched and analyzed HUD collateral utilizing internal and external sources available.
• Created dispositions for properties using appraisals submitted by HUD designated appraisers.
• Reviewed extension documents for approval or denial following HUD guidelines.
• Verified closing statements and ensured all required HUD documents were processed
• Reviewed and approved HUD Settlement Statements for accuracy.
• Utilized approved checklist to thoroughly review HUD-1 documentation.
• Balanced and reconciled HUD settlement statements.
• Document every closing package that has been received by the title company and send final closing paperwork for the final HUD-1.
• Reviewed and Approved HUD Statements and closing packages as well as, acted as the closing coordinator on sub escrow transactions.
• Followed up with closing agent via-email or via-phone for a status on requested HUD (Housing and Urban Development) documents.
• Maintain proper maintenance of client files and computer records to insure accuracy according to HUD regulations and HACSL policies and procedures.
• Processed property taxes for foreclosed properties that belonged to the Secretary of Housing and Urban Development (HUD) for payment.
• Completed wire funding confirmation form, ensure approval of HUD1, obtain funding number, and confirm receipt of lenders funds.
• Record keeping for each inspection was necessary for future adjustments of the spending of Reserve and Replacement funding approved by HUD.
• Received via email HUD-1 Settlement Statements reviewed and processed for accuracy prior to submission to Agency for differentials of funds.
• Provide quality customer service to selling agents, buyers, and closing agents to facilitate the HUD REO property transaction.
• Prepare real estate closing statements (HUD-1 Settlement Statements/Disbursement Schedules), utilizing knowledge and expertise in real estate procedures.

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• Organized and facilitated in-services and special events for the medical community to expand awareness of hospice services.
• Planned and coordinated advocacy-related meetings and special events, including committee meetings, receptions and fundraisers.
• Managed assigned area and demonstrated superior crowd control during parades and special events.
• Executed visual installations and organized core/seasonal merchandise for special events and maintenance projects.
• Formulated plans for evacuation for emergency medical preparedness at special events.
• Coordinated special events and educational events for medical community.
• Participate in planning and executing special events and promotions.
• Promoted new business by creatively utilizing special events.
• Provided excellent in-store customer service as well as via telephone and weekly mail outs * Organized special events and product demonstrations.
• Facilitated efforts between ROTC students, university officials, and outside organizations on day-to-day functions as well as during special events.
• Work with top US Publishers on media negotiations and integrated media programming opportunities through print, digital, and special events.
• Coordinated with City of Rochester government officials in promotion and publicity of special events supporting the Census' Complete Count initiative.
• Maintained surveillance of patrons within waterfront area, instructed swim lessons, aided management staff with special events hosted by facility
• Assisted clients whom rent out the building for special events (weddings, meetings, social gatherings, etc.)
• Established a consistent working relationship with department managers to assure delivery of product demands for special events on short notice.
• Promoted new line of drugs and therapies to 150 local GI and Cardiovascular specialist through special events and teaching presentations.
• Assist Human Resources with special events such as, customer service week, safety events, and other celebratory events.
• Greet guests and sell tickets to various shows and special events and assign seats based on the customer's preference.
• Help students with projects in traditional drafting, Auto CAD, and Inventor, also organized special events and activities.
• Schedule, support, coordinate, and conduct meetings and special events with company stakeholders to achieve business goals.

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• Supervised customer service agents ensuring all customer complaints/issues for sales division were addressed and resolved with 95% customer satisfaction.
• Managed difficult and/or emotional conversations with distressed homeowners; addressed and resolved customer complaints eliminating the need for management escalations.
• Mastered and accurately utilized computerized order systems to enter, access, and retrieve orders and resolve customer complaints.
• Conducted weekly meetings to resolve customer complaints and identified areas of improvement for customer operational practices and maintenance routines.
• Intercept customer complaints and questions and attempt initial resolution; refer onto appropriate manager or executive for further assistance.
• Provided consistent customer service -Competent in product knowledge -Facilitated community outreach programs -Resolved discrepancies, issues, and customer complaints
• Ensured customer satisfaction by performing follow-up request and resolved any customer complaints and concerns within a timely manner
• Resolve customer complaints by investigating problems, developing solutions, preparing reports and making recommendations to management.
• Consolidated travel insurance websites to increase sales and reduce customer complaints by clarifying benefits and restrictions.
• Resolve customer complaints by identifying the problem and taking the appropriate corrective action Increasing department efficiency.
• Resolved customer complaints, provided Billing Specialists with meter information and entered meters into system.
• Resolved escalated customer complaints and issues, ensuring total problem resolution and customer retention.
• Processed new complaints and answered customer complaints and approved resolutions and closed complaints.
• Resolved as well as directed customer complaints using professional and exceptional customer service.
• Resolved escalated customer complaints, made customer accommodations and successfully retained accounts.
• Handled customer complaints in a timely and efficient manner ensuring customer satisfaction.
• Researched and addressed complex loan and escrow servicing-related issues and customer complaints.
• Answered service calls and resolved customer complaints to ensure customer satisfaction.
• Handle customer complaints, making independent judgment calls regarding problem dispositions.
• Process customer complaints and follow to completion/resolution with the customer/sales representative.

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• Facilitated quarterly safety meetings with contractors designed to promote a better understanding of company policies, procedures, and safety programs.
• Follow company policies and state laws regarding each claim/paperwork to verify all information/documentation obtained meets standards to move claims forward.
• Provided leadership and guidance for company policies, regulatory changes, and incident investigations*Conducting company and contractor audits / reviews.
• Conducted timely audit of expenses submitted to ensure that reports comply with company policies and supported by appropriate documentation.
• Communicated company policies and procedures to drivers, monitor performance against standards, and recommended corrective action to management.
• Investigated and resolved member and provider appeals while adhering to government regulations, company policies and procedures.
• Followed company policies and procedures to maintain confidentiality of proprietary information about client and company assets.
• Monitor establishment activities to ensure adherence to all state gaming regulations and company policies and procedures.
• Processed all incoming correspondence according to borrower's request, Federal regulations and company policies.
• Revised, interpreted, and communicated company policies and procedures as required by legislative changes.
• Interpreted and applied company policies and procedures to implement improvements and address business issues.
• Followed all company policies and procedures; developed and maintained positive working relationships.
• Researched basis of decision, company policies and guidelines to determine appeal validity.
• Research and classify international shipments according to general import requirements and company policies.
• Follow company policies and procedures to ensure appellant personal information is not compromised.
• Performed successful tasks without violating any pertinent local laws or company policies.
• Showcased excellent customer services while assisting customers with company policies and procedures.
• Comply with company policies and procedures including handling confidential forms and accreditation standards
• Complied with all applicable laws/regulations, as well as company policies/procedures.
• Maintained paperwork according to state and federal regulations and company policies.

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• Coordinate activity at assigned customer accounts, proactively address issues, and apply creativity to develop and implement solutions.
• Developed and implemented strategies to reduce errors within customer accounts which resulted in increased company efficiency and productivity.
• Maintained accurate customer accounts by posting premiums, processing necessary adjustments, and analyzing enrollment and Aging Reports.
• Use of MRP/ERP operations systems to obtain and calculate daily information concerning customer accounts and inventory proliferation.
• Managed customer accounts, conducted bill analysis and issued adjustments in accordance with company fiscal guidelines.
• Document customer accounts activities thoroughly and concisely I approach escalated problems logically and with good judgment.
• Reviewed and corrected customer accounts that had been over- or under-paid due to irregular connection investigations.
• Communicated with Home Insurance companies and regional Tax Collecting officials to further verify customer accounts.
• Logged thorough annotations on customer accounts that allowed for fluid support and stronger cross-department communication.
• Communicated & followed up effectively with sales department regarding customer accounts on a timely basis.
• Analyzed open customer accounts payable details to identify reconciliation issues and resolve them proactively.
• Perform research analysis and computations to recommend and input adjustments to customer accounts.
• Performed credit analysis to determine at risk customer accounts to avoid collections.
• Managed customer accounts by verifying that personal and financial information was correct.
• Maintained clarity/ detailed billing for customer accounts through paper or e-billing processes.
• Provided options to immediately bring customer accounts current and resolve the delinquency.
• Managed and serviced customer accounts by updating contracts and scheduling installation appointments.
• Personalized customer service in selection of product and maintenance of customer accounts.
• Manage all components of inventory equipment validation for new customer accounts.
• Manage customer accounts and make tactical and strategic decisions regarding accounts.

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• Train other staff members on quality maintenance to ensure that necessary case information was entered into automated tracking system.
• Worked cooperatively with other staff members and volunteers to ensure conscientious and competent service delivery to shelter residents.
• Worked in an administrative capacity to support all department staff members responsible for secondary market audit operations.
• Coordinated catering responsibilities between staff members * Evaluated needs and inventory for new assignments.
• Collaborated and consulted with other staff members and community agencies to coordinate required services.
• Produce quality control charts for staff members and provide recommendations for improvement in productivity.
• Generated production reports and trained staff members on new departmental and auditing guidelines.
• Checked breathalyzer readings and trained new staff members for monitoring officer positions.
• Incorporated feedback and recommendations from other staff members when modifying software.
• Communicate with other staff members through Microsoft Outlook for pertinent information.
• Participated in performance improvement activities and continuously educates all staff members.
• Managed domestic and international travel arrangements for fifty staff members.
• Train staff members on implementation and optimization processes.
• Communicate to Providers and Staff Members effectively.
• Worked collaboratively with other staff members.
• Assisted staff members during emergency situations.
• Log / track 154 keys signed in / out to staff members, directors, supervisors, case workers, etc.
• Perform duties to monitor and assist clients during their stay in the detoxification center and provide assistance to other staff members.
• Created standard travel request guide that allows over 10 staff members access to trouble-free step-by-step instructions to completing all travel requests.
• Created numerous amounts of video/photo projects on a daily basis, whilst engaging with other staff members throughout the camp.

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• Configured software updates, asset intelligence, and reporting features and did extensive testing to ensure accuracy and functionality.
• Developed process review procedures for daily deposit journal entries into the General Ledger to ensure accuracy and completeness.
• Conducted random quality control review of records processed to ensure accuracy and to ensure document integrity was maintained.
• Perform qualitative analysis of the records to ensure accuracy, internal consistency, and correlation of recorded data.
• Assisted in the implementation, restructuring and consolidation of all budget data to ensure accuracy and conformity.
• Collaborate with Costing Specialists and Category Managers to ensure accuracy and cost-efficiency of the initial item cost.
• Performed weekly analysis of sales to determine appropriate forecast adjustment needed to ensure accuracy in order planning.
• Worked with multiple funding departments to ensure accuracy of collateral signed correctly and cleared up any discrepancies.
• Reviewed and verified documentation received from participants to ensure accuracy throughout the KYC review process.
• Review all securities transactions to ensure accuracy of information and conformance to governing agency regulations.
• Run software comparisons along with conducting quality assurance with all paperwork to ensure accuracy.
• Managed content on company intranet site to ensure accuracy and relevancy for Retail.
• Perform periodic review of benefits and census records to ensure accuracy of information.
• Monitored participant files to ensure accuracy of documentation and consistency of all files.
• Review information on loan origination system and loan servicing system to ensure accuracy.
• Utilized multiple technical resources to ensure accuracy while transcribing low quality audio dictation.
• Communicated with all necessary parties to ensure accuracy of all appropriate data.
• Performed Quality Control by reviewing prior NAICS code classification to ensure accuracy.
• Verified account registrations against court documents to ensure accuracy and risk reduction.
• Prepare and review operational reports and schedules to ensure accuracy and efficiency.

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• Certified Occupational Therapy Assistant & InstructorArmy Commendation Medal w/Oak Leaf Cluster (2nd award)Honorably Discharged
• Awarded Army Achievement Medal for successfully operating the platoon's technical operations center.
• Advanced in rank and pay- Received various commendations and medals- Honorably Discharged
• Received several medals for outstanding participation and achievements for overseas tours.
• Awarded the Army Achievement Medal for exceptionally meritorious service.
• Received Presidential Accommodation medal and Combat Infantry badge.
• Received Commendation Medal for distinguished service.
• Awarded the Joint Civilian Service Commendation Medal
• Awarded the medal of Efficiency by the Governor of the State of Mississippi for Loyalty and Dedication to the Military Unit.
• Graduated Basic Combat Training as an Honor Grad, ranked 4th out of 211 soldiers, earning an Army Achievement Medal.
• Decorated with Air Force Good Conduct Medal, Air Force Commendation Medal, and honorably discharged after four years of service.
• Received maximum score on Enlisted Evaluation Report, Certificate of Achievement, Certificate of Appreciation, and the Good Conduct Medal.
• Maintained and studied for Soldier of the Month board, resulting in winning first place and receiving an Army Achievement Medal.
• Received one Army Commendation medal, three Army Achievement medals, one Good Conduct medal and several other awards during service.
• Awarded Good Conduct Medal (4 years), two overseas service ribbons, and a Meritorious Unit Commendation among others.
• Received an Army Accommodation Medal during annual training 2012 for going above and beyond my job description as a squad leader.
• Served one deployment to Iraq, and received the ARCOM, Army Achievement Medal, and Good Conduct Medal.40+hours per week
• Awarded the Overseas Ribbon, National Defense Ribbon, Expert Grenade Medal, Expert Rifle Medal and Expert Pistol Medal.
• United States Army Good Conduct Medal * Level 2 Certified in Refrigerant Recovery and Recycling, CFC/HCFC refrigerant processing.
• Received Navy Achievement Medal for saving over $50,000 leading depot level maintenance, normally reserved for contracted manufacturers.

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• Communicate with internal/external customers to resolve invoice/reimbursement discrepancies.
• Provided accurate and timely customer service to both internal and external customers allowing efficient production to be performed for daily workloads.
• Worked independently and paid close attention to details also worked closely with internal and external customers to facilitate contract processing.
• Provided personalized support to internal and external customers in order to ensure timely completion of DSL service orders.
• Demonstrated extensive knowledge in products and services to deliver presentations and execute sales for internal and external customers.
• Delivered superior customer service to internal and external customers, assisted with recruitment and retention of donors.
• Provided timely service and demonstrated outstanding customer service to a broad range of internal and external customers.
• Coordinate and manage content management and information sharing among departments, divisions and external customers and divisions.
• Provided quality service to internal and external customers to achieve the corporate goal of customer satisfaction.
• Maintained open communication with internal and external customers to ensure accurate processing of laboratory specimens.
• Perform statistical coding as well as communicate with internal/external customers and associates of all levels.
• Coordinated warehouse operations to support internal and external customers; informally train new team members.
• Respond to valuation questions and disseminate Fannie Mae valuation guidelines and requirements with internal/external customers.
• Resolve problems and maintained an ongoing professional relationship with both internal and external customers.
• Work with internal and external customers to achieve desired results and maintain positive relationships.
• Develop excellent business relationships with internal and external customers, providing exemplary customer service.
• Work as a liaison between internal/external customers to identity and resolve potential problems.
• Possessed excellent verbal & written communication skills to both internal and external customers.
• Develop and maintain a collaborative working relationship with our internal/external customers, i.e.
• Maintain high levels of customer service and communication with internal/external customers regarding appeals.

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• Interview patients and document patient medical histories, obtain vital signs, perform primary assessments, administer immunizations and medications.
• Collected patient specimens and data, including vital signs, input/output and other delegated measurements.
• Monitor and interpret in-data display on physiological equipment and record data and vital signs.
• Administered intake interviews and attained and documented vital signs.
• Monitored and documented patient vital signs per physician directives
• Identify and investigate questionable vital signs.
• Placed patients in rooms, took vital signs and made sure the proper paperwork was on the chart for the provider.
• Perform tasks assigned by Supervisor including vital signs, residents' weights, applying non-prescription creams/ointments, and collecting specimens.
• Worked with patients drawing blood, checking vital signs, giving injections, and giving information on post-op care.
• Performed multiple nursing care daily to include obtaining vital signs, hygiene care, feeding, and ambulatory assistance.
• Measure patients' vital signs and weights; collect urine or stool samples; record intake and output information.
• Performed care on Orthopedic Ward which includes patient monitoring, routine vital signs, change of dressing and bathing.
• Organized Health Forums in the Community, Data Entry, telephone answering, filing, Vital signs as needed.
• Job duties included obtaining patient vital signs, prescriptions, as well as overall patient care during their procedures.
• Collected vital signs, urine drug screenings, and blood samples for genetic testing and health and wellness.
• Conduct brief medical history of donors, performing vital signs to maintain standards and providing excellent customer service.
• Interviewed patients, measured vital signs, weight, and height, and recorded information into medical software.
• Measured and recorded vital signs such as blood pressure, respiration, pulse, height and weight.
• Obtained patient's vital signs, height, and weight as assigned and documented in patient record.
• Process blood donor's personal demographics into computer, document vital signs, and health history information.

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• Process credit card transactions accurately, and maintain strict confidentiality and procedures for account access.
• Handled all cash/credit card transactions -Greeted all customers and ensured a clean and welcoming environment
• Communicated with patients to verify and authorize co-payments via credit card transactions.
• Match, code, and document credit card transactions against booked travel using Excel and a Bank web-based application.
• Handled cash and credit card transactions; operating and reconciling cash drawer to include opening and closing of store.
• Prepare and processed 1000+ credit card transactions monthly; specifically from the publishers for the subscriptions.
• Handled cash, check, and credit card transactions as well as all refunds or exchanges.
• Operated a cash register for cash, check and credit card transactions by using POS.
• Verified credit card transactions for cardholders as outlined in Coast Guard COMDT Instruction.
• Researched disputed credit card transactions for all East Coast branches using multiple sources.
• Process, transmit and run credit card transactions for customer sales and refunds.
• Reviewed credit card transactions using Bank of America Merchant Services ClientLine system.
• Processed large quantities of cash, check, and credit card transactions.
• Receive and process cash and credit card transactions with 100% accuracy.
• Handled more than $1000 in daily cash and credit card transactions.
• Handled cash and credit card transactions with 100% fiscal accuracy.
• Handled all cash, and credit card transactions for the restaurant.
• Balance all cash and credit card transactions at end of shift.
• Handled all cash and credit card transactions in department store environment.
• Researched credit card transactions to assist in dispute resolution efforts.

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• Generate set-up drawings to assist Production in achieving consistency of quality and final pack out of Cardiopulmonary product.
• Received and processed ACH return reconciliations, report monitoring and originated ACH returns and notification of change.
• Monitor machine operation and control panel displays and compare readings to specifications to detect malfunctions.
• Create PowerPoint educational presentations as teaching aids for local community college in King County.
• Provide an exceptional customer service experience to each caller to ensure maximum customer satisfaction.
• Researched bank statements and retrieved missing images for each statement to ensure customer satisfaction.
• Provided information regarding VAIL services and programs to consumers and agencies/organizations via outreach.
• Utilized intensive follow-up approach to track critical items/issues and project development actions.
• Instruct customers on process facilitation and teach numerous technical workshops.
• Provided one-on-one performance coaching to increase employee education and development.
• Approach browsing customers and initiate conversations to determine buying preferences.
• Locate applications and attach the necessary paperwork for processing.
• Managed and facilitated Professional Learning Community for teachers.
• Operated and repaired various bindery machinery.
• Administered test to college students, high school students, and out of district students for instructors and high school teachers.
• Processed all ACH incoming and outgoing files and review reports for return of NSF (non sufficient funds) for clients.
• Position and secure work pieces on machines, using holding devices, measuring instruments, hand tools, and hoists.
• Participated in the EPA's SunWise Program, taking a teacher's training course and making Reach a SunWise school.
• Handled each call in a friendly and efficient manner ensuring that every member was satisfied with the service they received.
• Engaged incoming customers and catered to each individuals needs, in the process gaining ample experience in face-to-face customer interaction.

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• Reviewed legal documents for foreclosures by promulgating calculations used in trials and routing legal documents to the appropriate departments for processing.
• Used proactive communication through emails and phone calls with national and international clients regarding legalization and authentication of legal documents.
• Researched medical coverage, claims, authorizations, clinical reviews, eligibility and interpretation of legal documents for appeal cases.
• Reviewed annuity contracts issued by insurance carriers and examined Settlement Contracts for consistency between legal documents and insurance contracts.
• Assisted paralegals with preparation of legal documents including affidavits, declarations and powers of attorneys for attorney signatures.
• Reviewed and executed legal documents and performed daily administration of operational activities related to the assets.
• Analyzed resulting reports and legal documents and prepared investment packages for presentation to the Executive Committee.
• Established and maintain secured files of client information and legal documents before distribution to beneficiaries.
• Typeset and developed a variety of legal documents, converting all documents into digitized system.
• Calendared appointments, compiled and edited legal documents, insuring accuracy and timeliness.
• Experience processing and analyzing legal documents, with an emphasis on foreclosure documents.
• Produced legal documents in accordance with established letters criteria and investor approved terms.
• Monitored legal documents and relative customer information, pertaining to the bankruptcy process.
• Research to investigate and interpret legal documents pertaining to pending and historical cases.
• Composed legal documents and general correspondence for final review by respective attorneys.
• Reviewed state and county requirements and prepared legal documents for recording.
• Reviewed legal documents received with presentations for payment or transfer processing.
• Researched and reviewed legal documents pertaining to stock certificates registration.
• Ensured confidentiality with legal documents and maintained policies of company.
• Delivered confidential legal documents to the Finance Company for processing.

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• Managed business relationships with competitive local exchange carriers by interfacing daily to ensure timely completion of customer orders.
• Communicated with Customer Service regarding delivery and cancel dates, and invalid Purchase order numbers on customer orders.
• Perform tasks such as proofreading, transcribing handwritten information, compiling and prioritizing customer orders into databases.
• Utilized computer applications to ship and track customer orders and create export documents for international shipments.
• Process customer orders and credit account payments entering data and payment methods into computerized cash register.
• Received customer orders and communicated to customers about the availability and dates of delivery.
• Managed portfolio risk, determined optimal pricing and provided timely execution of customer orders.
• Reviewed new customer orders and requests and manually entered data into a centralized database.
• Enter Customer orders into ticketing system for order fulfillment within established service levels.
• Provided incoming customer orders with prompt, precise and competitive executions.
• Ensured timely and accurate transmission of customer orders and financing arrangements.
• Performed administrative and accounting tasks to validate and process customer orders.
• Received and wrote up customer orders according to customer specifications.
• Worked with Procurement to ensure adequate inventories for customer orders.
• General customer service duties including taking and preparing customer orders.
• Prepared customer orders and insured timely release/shipment of orders.
• Placed customer orders utilizing warehouse system and vendor direct.
• Contacted various vendors and manufacturers regarding customer orders.
• Processed and followed-up on completion of customer orders.
• Monitored databases and systems for incoming customer orders.

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• Assisted with medication and financial management, transportation, provided vocational and social assistance, crisis management and accessing community resources.
• Develop and maintain effective working relationships between Child Protective Services staff and law enforcement officials and other community resources.
• Engaged consumers with services and care coordination throughout the continuum of services and offered information regarding other community resources.
• Encourage/assisted clients with their understanding and appreciation for community resources and in all other aspects of normalized daily living.
• Provide written developmental assessment and provided families with community resources and recommendations in a diverse range of cultural backgrounds.
• Develop and manage an Individualized Family Service Plan coordinating with Participant Families and other community resources and agencies.
• Connected families with community resources, medical and/or mental health providers and other support agencies to facilitate self-sufficiency.
• Acted as a liaison for developmentally delayed/challenged individuals and mentally disabled individuals needing help w/ community resources.
• Completed numerous outreach projects for termed providers and assisted members in obtaining other community resources as needed.
• Facilitated access to EAP counseling benefits; referrals to community resources; interfaced with network clinicians.
• Make appropriate referrals to other community resources and partners to achieve positive participant and program outcomes.
• Research potential community resources and programs for customers to supplement Supportive Services during unemployment periods.
• Developed community resources to serve the needs of clients and participates in community awareness activities.
• Maintain a comprehensive listing of community resources, including social, legal and educational providers.
• Referred clients to community partners within their neighborhoods that can provide community resources and employment opportunities
• Visited community resources with recovery persons to assist them in becoming familiar with potential opportunities.
• Make referrals to appropriate community resources and work closely with other professionals and public officials.
• Provided case management services when needed, linking individuals to professional and community resources.
• Identified community resources and developed individual service plans as well as person centered plans.
• Provide education on the members' benefits and supply additional community resources when necessary.

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• Provided assistance in product selection and special orders according to individual's style requests
• Managed inventory and assessed incoming stock, assisted customers and coordinated special orders.
• Processed special orders, responsible for contacting customer when merchandise arrived in-store.
• Operated customer service computer and placed special orders for customers.
• Conducted business development, buying and coordinating special orders.
• Decorated, boxed, and occasionally delivered special orders.
• Placed special orders and processed inventory arrivals.
• Processed in-store customer transactions and special orders.
• Managed ordering/stocking of merchandise and special orders.
• Generated special orders for home delivery.
• Created special orders and customized Jewelry.
• Stock new products, cross train for multiple departments, register, loading assistance, special orders, customer follow ups
• Provide superior customer service (i.e., special orders for clients as needed, and providing measurements as required).
• Fulfilled special orders of flower arrangements and creations; worked closely with the customer to ensured complete customer satisfaction.
• Created special orders online for customers unable to acquire an item they intended on purchasing within the store.
• Replenished shelves with stockroom items, took special orders in person and over the phone generating additional revenue.
• Performed order cancellation and customer exchanges and input the cost special orders in RDS mainframe in EDI system.
• Placed special orders and called other stores to find desired items, recommended merchandise based on customer needs.
• Placed orders for all coolers, and submitted special orders as well as maintained and rotated products.
• Placed bulk and individual special orders for professors and students via the company's computer operating system.

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• Performed Information Technology support functions, to include providing technical assistance and training for user owned and operated automation and communications equipment
• Provide technical assistance to towns and cities across the Commonwealth of Massachusetts and developers and planning consultants regarding economic development.
• Provided technical assistance to Tribal representatives in the development and preparation of the complete self-determination contract and grant proposals.
• Provide support and technical assistance in order to identify and evaluate current processes and provide suggestions on process improvement.
• Provide technical assistance to package coordinators and compile accurate cost-price analysis to ensure proposals are profitable through order execution.
• Carry out a full range of administrative and technical assistance to individuals and/or businesses by telephone and/or correspondence.
• Discussed concerns or inquiries with other departmental personnel and offered technical assistance to insure proper handling and follow-up.
• Provided Technical assistance to aircraft Production and Quality Control Departments, in addition to supporting engineering related programs.
• Provided technical assistance to local school division personnel, Department of Education employees and institutions of higher education.
• Identified operational problems, recommending corrective action to management and providing advice and technical assistance as needed.
• Provided technical assistance to procurement and service vendors in the development and implementation of Affirmative Action Plans.
• Provided technical assistance to feed mill operators in Azerbaijan on agribusiness practices and sustainable livestock program development.
• Provide technical assistance to Authority staff and contractors on appeals process and applicable dispute resolution protocols.
• Provide technical assistance regarding program development and evaluation for Federal, Tribal and Urban program partners.
• Provide guidance, support and technical assistance to regional and community-based organizations related to project goals.
• Provided technical assistance to Trinity's Romanian facility on proper spray techniques and quality assurance procedures.
• Coach and trained new and existing business owners and entrepreneurs with technical assistance and financial matters
• Planned and conducted conferences and technical assistance visits to educate state legislators on health policy.
• Provided direct technical assistance to Habitat affiliates on nonprofit administration and specific fund compliance.
• Provided necessary technical assistance to enable localization and internationalization in operating system and applications.

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• Processed expedited reports and generated 15-DAY/IND Safety Letters and appropriate Regulatory/FDA submissions.
• Followed OSHA/FDA guidelines and international standards.
• Develop and implement new innovations to boost the value of the program while staying within compliance with FDA and HIPAA guidelines.
• Position Summary Responsible for the compiling of Periodic Safety Reports submitted to the Food and Drug Administration (FDA).
• Performed quality review and evaluated complaints for determining MDR events; generated and/or reviewed MDR reports prior to FDA submission.
• Operated and supervised a multiple production lines, following all GMP, FDA, OTC, Safety and company guidelines.
• Perform daily quality assurance and quality control documentation, acting as a preceptor/trainer for new hires, while maintain OSHA/FDA regulations
• Managed the processing of FDA establishment license applications and blood collection site FDA registrations for over 340 Red Cross locations.
• Provide guidance, final review and approval of generated MDR reports in accordance with Client procedures and FDA Regulations.
• Provided external expertise to FDA in review of post-approval labeling changes for quality, safety and clinical data.
• Resulted in solid clinical development, and the next generation of CPAP device is submitted to the FDA.
• Work with Regulatory Affairs and Procurement to ensure proper drug listings and registrations are in place with FDA.
• Supervised research technicians in everyday operations to be in compliance with FDA and State research rules and regulations.
• Performed precursory checks on potential investigators including reviewing Pfizer's key internal databases and the FDA watch list.
• Completed applicable Medical Device Reports (MDR) as required per internal policy & procedures and FDA regulations.
• Advanced insight into regulatory path through the FDA, key therapeutic areas and modeling for binary events.
• Plan, coordinate and conduct all aspects of electronic and paper submissions that are sent to FDA.
• Reviewed, audited charts and participated in inspections including CAP, FDA, NJSDOH, and AABB.
• Prepared, processed, and stored donors' specimens and samples following strict FDA and OSHA regulations.
• Documented work accomplished, hazard analysis, and critical control point requirements according to FDA procedures.

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