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The differences between specialists and service support specialists can be seen in a few details. Each job has different responsibilities and duties. It typically takes 1-2 years to become both a specialist and a service support specialist. Additionally, a specialist has an average salary of $58,013, which is higher than the $43,538 average annual salary of a service support specialist.
The top three skills for a specialist include patients, customer service and work ethic. The most important skills for a service support specialist are customer service, support services, and social work.
| Specialist | Service Support Specialist | |
| Yearly salary | $58,013 | $43,538 |
| Hourly rate | $27.89 | $20.93 |
| Growth rate | 10% | 10% |
| Number of jobs | 358,433 | 125,209 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 49% | Bachelor's Degree, 50% |
| Average age | 42 | 42 |
| Years of experience | 2 | 2 |
Specialists are employees who are responsible for specific tasks or activities in the department they are assigned to. The actions or tasks they work on are related to their educational background or work experiences. They are usually highly skilled in specializations related to the work they are assigned to. Specialists are also highly trained on the competencies that are required of their specialty. As such, they are focused on the skills and competencies that are needed to enhance their experience in their specific field further.
A service support specialist's role is to assist clients by addressing and resolving their inquiries, concerns, and complaints. Their responsibilities typically revolve around responding to calls and correspondence, troubleshooting, analyzing customer needs, identifying the root of issues, and providing the necessary corrective measures, all to ensure efficiency and client satisfaction. There are also instances when they must perform follow-up calls, offer products and services, process payments, and even manage accounts. Furthermore, as a service support analyst, it is essential to engage with clients in a friendly yet professional approach, in adherence to the company's policies and regulations.
Specialists and service support specialists have different pay scales, as shown below.
| Specialist | Service Support Specialist | |
| Average salary | $58,013 | $43,538 |
| Salary range | Between $32,000 And $104,000 | Between $26,000 And $72,000 |
| Highest paying City | Jersey City, NJ | New York, NY |
| Highest paying state | New Jersey | Connecticut |
| Best paying company | The Citadel | Cheniere Energy |
| Best paying industry | - | Technology |
There are a few differences between a specialist and a service support specialist in terms of educational background:
| Specialist | Service Support Specialist | |
| Most common degree | Bachelor's Degree, 49% | Bachelor's Degree, 50% |
| Most common major | Business | Business |
| Most common college | Stanford University | Stanford University |
Here are the differences between specialists' and service support specialists' demographics:
| Specialist | Service Support Specialist | |
| Average age | 42 | 42 |
| Gender ratio | Male, 47.5% Female, 52.5% | Male, 39.2% Female, 60.8% |
| Race ratio | Black or African American, 11.4% Unknown, 5.4% Hispanic or Latino, 16.4% Asian, 10.5% White, 55.9% American Indian and Alaska Native, 0.4% | Black or African American, 11.8% Unknown, 5.3% Hispanic or Latino, 15.6% Asian, 10.6% White, 56.3% American Indian and Alaska Native, 0.4% |
| LGBT Percentage | 11% | 11% |