Specialist jobs in Jupiter, FL

Title: Helpdesk Support Contract duration: 6+ months Contract (W2 only, No C2C--This is only for Visa Independent Candidates Only ) Job Description: Executive Desktop Support: Provide comprehensive, white-glove technical support for executive-level Windows and mac OS laptops, desktops, mobile devices (iOS/Android), and associated peripherals. Software & Application Support: Install, configure, troubleshoot, and maintain executive software applications (e.g., Microsoft 365 suite, custom business applications, collaboration tools). Network Connectivity: Troubleshoot basic network issues (wired and wireless) impacting executive devices. Hardware Troubleshooting & Repair: Diagnose and resolve hardware issues, perform component replacements, and coordinate with vendors for repairs as needed. VIP Service: Provide prompt, discreet, and highly responsive support, often requiring immediate attention and problem resolution. Documentation: Maintain accurate records of support requests, resolutions, and executive asset inventory. Proactive Maintenance: Perform routine checks and maintenance to prevent issues and ensure optimal performance of executive technology. Collaboration: Work closely with other IT teams (e.g., Network, Systems, Security) to resolve complex issues and implement solutions. Training & Guidance: Provide clear and concise guidance to executives on technology usage and best practices Please provide the TOP skills, and the years of experience that you'll consider: Associate's or Bachelor's degree in Information Technology, Computer Science, or a related field, or equivalent practical experience. 5-10+ years of experience in desktop support, technical support, or a similar role, with a strong emphasis on supporting VIPs or executive-level users in a financial institution. Proven expertise in troubleshooting and supporting both Windows and mac OS operating systems Thanks, and Regards Abdul Azim (U.S IT Recruiter) Phone: ************ Email: **************** LinkedIn: linkedin.com/in/abdul-azim-a4065b214 Head Office: South Plainfield, NJ Website: ************** We are an E-Verify Company

IT Support Specialist- EUC- Helpdesk Support Duration: 06+ Months **Only US Citizen and Green Card Required** Job Description: Executive Desktop Support: Provide comprehensive, white-glove technical support for executive-level Windows and mac OS laptops, desktops, mobile devices (iOS/Android), and associated peripherals. Software & Application Support: Install, configure, troubleshoot, and maintain executive software applications (e.g., Microsoft 365 suite, custom business applications, collaboration tools). Network Connectivity: Troubleshoot basic network issues (wired and wireless) impacting executive devices. Hardware Troubleshooting & Repair: Diagnose and resolve hardware issues, perform component replacements, and coordinate with vendors for repairs as needed. VIP Service: Provide prompt, discreet, and highly responsive support, often requiring immediate attention and problem resolution. Documentation: Maintain accurate records of support requests, resolutions, and executive asset inventory. Proactive Maintenance: Perform routine checks and maintenance to prevent issues and ensure optimal performance of executive technology. Collaboration: Work closely with other IT teams (e.g., Network, Systems, Security) to resolve complex issues and implement solutions. Training & Guidance: Provide clear and concise guidance to executives on technology usage and best practices Please provide the TOP skills, and the years of experience that you'll consider: • Associate's or Bachelor's degree in Information Technology, Computer Science, or a related field, or equivalent practical experience. • 5-10+ years of experience in desktop support, technical support, or a similar role, with a strong emphasis on supporting VIPs or executive-level users in a financial institution. • Proven expertise in troubleshooting and supporting both Windows and mac OS operating systems Thank You Aakash Dubey ************************

Job Title : Desktop Support Engineer Duration : Fulltime Responsibilities “Break Fix” support incorporates the IT Onsite Desktop diagnosis and repair of hardware/software by replacing faulty components or configuring replacement equipment OEM Vendor co-ordination for faulty or new hardware requirements “IMAC” is an industry term for Install, Move, Add, Change of IT equipment. Typically, this would include configuration and installation of equipment for new users, moving equipment from one location to another within a site and upgrading hardware, de-installation of software/application “Desk Side Support” includes all types of physical assistance required at the desk of an end user to resolve IT related issues In Scope: Incident Management for Endpoint Devices - Laptop/Desktop/Mobile Devices along handling hardware issues for Monitors and Printers (Best effort basis and accordingly co-ordination with OEM vendor) Hands and Feet support for Video Conferencing equipment and rooms, coordinate with resolver teams/OEMs for any additional support Co-ordination with OEM on Hardware/Software issues Ticket information documentation using ITSM tool. Perform advanced troubleshooting - technology and applications troubleshooting/repair/resolution for all endpoints (laptops, desktops, kiosk machines, and mobiles/tablets) Deployment and configuration of new hire equipment (Manually and/or using automated Tools) Deploying and troubleshooting Windows-based and Mac-based workstations in a corporate environment leveraging Autopilots, Microsoft Intune, JAMF, and other system management tools Hardware and software provisioning (check-in and check-out) Coordinate with the other IT groups to achieve the committed SLAs and deliver world-class customer service Articulate technical solutions to non-technical users in simple and easy to understand terms Occasional work to move/lift IT gear (PC's and Laptops) and move within the site (which involves less than 4 hours of human effort per location per month) - (Ex :Movement of PC from one floor to another) Uplift and reimage of leaver equipment and update of asset management system/CMDB. Update of asset management system/CMDB according to Joiner Mover Leaver Process

Nation Safe Drivers has been in business for 60 years and has a stellar reputation as an industry leader in the Automotive Industry and one of the finest places to work in South Florida. Our Corporate Headquarters is located in the heart of Boca Raton's business park district. Employees are valued at NSD and enjoy a fun corporate culture, a supportive leadership team and excellent benefits. Position Summary: Vendor Support Representatives are responsible to ensure that all support functions regarding our provider networks are handled in a timely manner. They will coordinate, develop, and maintain all facets of damage related issues and administration. This position will be an integral, logistical, and administrative support role for the Service Provider Network. Duties and Responsibilities: Excellent telephone, oral and written communication skills. Responsible for all inbound calls from the provider support line. Organizational skills, attention to detail and the ability to manage time wisely. Assist with vendor-payable issues and research as needed. Responsible for sending out provider mail (contracts, applications, updates, and changes) Investigate, evaluate, and settle damage claims by mediating between both claimants and service providers. Processing and reconciling service provider and member disputes, maintaining documentation of credit card disputes and monitor transactions for possible fraudulent activity. Review and process purchase orders and supplemental costs submitted by our provider network. Manage interaction with insurance carriers and get updated insurance information to meet compliance standards. Ensure contracts, vendor information, damage administration, insurance updates and incoming calls are performed in a timely manner, meeting compliance requirement. Ensure Certificate of Insurances are updated along with W9 tax forms for all providers. Modifies existing vendor information to expedite the payment process Maintain a database for Out of Network Providers services for 1099 tax purposes. Qualifications: High school diploma or GED 1+ year of relevant work experience with proven success in direct customer service, and/or administrative work Strong work ethic, dependable, and reliable High energy, self-driven, problem solving, and positive attitude with a strong desire to succeed Excellent time management, resource organization and priority establishment skills, and ability to multi-task in a fast-paced environment Strong knowledge of Microsoft Word, Microsoft Excel, Outlook, Adobe, electronic file system and website navigation Must be very proficient with inbound and outbound calls Provide support to the Regional Field Managers and their regions **NSD maintains a drug-free workplace and performs pre-employment substance abuse testing. Nation Safe Drivers provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, pregnancy, marital status, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Technical Support Analyst - 3-Month Contract (Fort Pierce Area) Looking for an opportunity to make an impact on a high-visibility technology rollout? Join Visionaire Partners as a Technical Support Analyst and help drive a mission-critical implementation. What You'll Do: Spend about 70% of your time setting up and breaking down equipment, 30% troubleshooting and repairs Shadow and support the lead technician Replace outdated hardware (8GB PCs and 4:3 monitors) Handle hardware swaps for new systems, label printers, scanners, iPads, and more Keep workstations tidy and professionally organized (because cable chaos is never a good look) Manage inventory, follow device naming conventions, and escalate printer issues as needed Support SIM/TCP training sessions and related equipment Follow IT security processes and contribute to continual improvement initiatives What You Bring: 1+ year of tech support experience (hardware, software, Windows, MS Office, AD, networking) Strong deskside troubleshooting skills Ability to image, configure, and re-image PCs with approved apps and systems access Excellent documentation, communication, and customer service chops Flexibility to work some weekends or on-call shifts Valid driver's license, reliable vehicle, and ability to transport IT gear between offices Must pass background and drug screening (marijuana excluded) Details: Contract Duration: Jan 9, 2026 - Apr 9, 2026 Location: On-site across Fort Pierce area offices Perks: Visionaire Partners offers a competitive W-2 contractor benefits package, including 401(k) with match, health coverage, FSAs, life and disability insurance, and more.

We are seeking an innovative and strategic IT Director to lead the design and implementation of a unified, enterprise-wide IT Service Desk function. This role will play a pivotal part in modernizing support services, driving organizational alignment, and enhancing the overall employee technology experience across a multi-location operation. As a leader, you will champion the development of a comprehensive service delivery model that acts as the centralized point of contact for all IT-related needs. Leveraging best practices in integrating cutting-edge tools like AI, automation, and predictive analytics, you will build a future-ready support ecosystem that empowers the business and elevates performance. Core Responsibilities: Strategic Direction & Vision Architect and implement a unified service desk strategy that serves all business units and operational environments. Create and execute a transformation roadmap that aligns with the company's broader digital and business initiatives. Guide the shift to an experience-driven and results-oriented service delivery approach. Embed leading service management practices to ensure governance, adaptability, and enterprise cohesion. Cross-Functional Integration Collaborate with stakeholders across departments (HR, Accounting, Legal, Operations, ect.) to unify workflows and standardize service offerings. Ensure seamless support delivery across corporate offices, field teams, and remote environments. Establish governance models that promote accountability and consistent service quality across the enterprise. Operational Execution & Excellence Define and track key performance indicators (KPIs) and experience-level agreements (XLAs) to measure support outcomes. Cultivate a culture of continual improvement using performance metrics and user feedback. Develop and maintain a dynamic knowledge base and robust self-service tools powered by AI. Oversee third-party service providers and enforce service level agreements. Technology Enablement & Innovation Lead the integration of automation tools, AI-driven workflows, and predictive technologies to enhance service desk responsiveness. Introduce intelligent service catalogs and user-personalized experiences to streamline IT interactions. Monitor and adopt emerging technologies to ensure sustained innovation and agility. People Leadership & Culture Development Build and manage a service desk team, fostering a culture of accountability, innovation, and service excellence. Promote an employee-first mindset focused on empathy, responsiveness, and problem ownership. Provide coaching, development, and leadership opportunities to build team capability and resilience. Qualifications: Required: Bachelor's degree in Information Technology, Business, or a related field (Master's preferred). A minimum of 10 years' experience in IT service management or enterprise IT leadership, including 5+ years in a senior management role. Demonstrated success in standing up or transforming service desk or ESM operations within distributed or multi-site organizations. Background in construction industry. Preferred: ITIL 4 certification required; additional certifications (e.g., SIAM, HDI, COBIT, ISO/IEC 20000) highly desirable. Hands-on experience with platforms like ServiceNow, Jira Service Management, Salesforce, CMiC, Autodesk, and Azure DevOps.

Reporting to the Logistics Manager, this position is responsible for coordination of logistics activities within assigned region for Lehigh White Cement. Oversees imports, rail, and truck transportation, as well as Terminal & Supply Chain activities. KEY ACCOUNTABILITIES Coordinate & monitor shipments to ensure timely delivery and optimization of product & assests, managing cases & repairs with providers as necessary. Ensures inventory levels are maintained at approriate levels as to limit excess while still meeting demand without interruption, as well as ensuring SAP is kept up to date & reconsiling for Month End Close. Maintain database of contracts, leases, rates, railcar repairs, etc; assist the Logistics Manager with related renewals/negotiations. Audit Logistics Invoices to ensure vendor's billing accuracy, as well as identifying opportunities for cost reduction. Ensure effective communications between terminals, sales, customers, carriers, etc, including but not limited to the compiling & distribution of logistics reports. Assist internal & external stakeholders with logistics related requests. Provide ad-hoc support of LWCC's Logistics systems; C-Scale, Steelroads, Vizion, etc. Other Logistics tasks as assigned.

The PCP/Endo Business Specialist is responsible for developing and implementing a plan for maximizing net sales of BIPI and co-promoted diabetes products that aligns with direction from BIPI commercial leadership and with BIPI guidelines, policies, and directives. The PCP/Endo Business Specialist will conduct their business with key targeted healthcare providers and community hospitals, and may have additional responsibilities in teaching hospitals, federal and military hospitals, managed health care facilities, group purchasing organizations, integrated delivery networks, etc. As an employee of Boehringer Ingelheim, you will actively contribute to the discovery, development and delivery of our products to our patients and customers. Our global presence provides opportunity for all employees to collaborate internationally, offering visibility and opportunity to directly contribute to the companies' success. We realize that our strength and competitive advantage lie with our people. We support our employees in a number of ways to foster a healthy working environment, meaningful work, mobility, networking and work-life balance. Our competitive compensation and benefit programs reflect Boehringer Ingelheim's high regard for our employees. **Duties & Responsibilities** + Utilizes product knowledge and demonstrated selling skills in order to influence targeted health care professionals to support the use of BIPI promoted diabetes products. Executes brand strategies to ensure that company sales and marketing messages are delivered appropriately to customers. Establishes and maintains effective communication/cooperation/coordination with co-promotion partners and BIPI employees. + Completes pre-call plans to meet key stakeholder needs. Builds discussion around customer needs and opportunities. Fosters customer network development and communication. Has accurate and timely follow-up discussions with customers. Fosters ongoing trust with customer as relationship develops. Uses appropriate BIPI Sales Training techniques to facilitate the customer decision making process. Coordinates the engagement of healthcare providers through a range of personal and non-personal channels, according to customer preferences. + Identifies top plans for customers. Engages customers in comprehensive discussions on the payer environment, co-pays, and formulary access. Works with Managed Care Area Managers to generate and sustain support for products on MCO formularies. Develops and influences an extended team to pull-through MCO decisions. Delivers on "continuation of care" model, including discharge protocol, treatment algorithms, disease management, etc. + Analyzes qualitative and quantitative territory information to optimize territory business plan and customer calls. Monitors local market conditions for changes that impact business. Develops plans to optimize allocation of key resources, including samples, co-pay cards, funds for speaker programs, and funds for in-office meals. Adjusts implementation plans on a regular basis (speaker mgmt., advocate development, etc.). Leverages opportunities that meet both territory and brand tactics. Utilizes supporting analysis tools to plan activity, report and monitor resource utilization, and maintain account and customer records. Completes all administrative responsibilities as directed by management. Successfully completes all Sales Training requirements. + Identifies thought leaders, innovators and advocates to support BIPI products. Works with trained speakers for diabetes topics and products. Provides feedback and follow-up to speakers and attendees. Initiates contacts and network-building among advocates and customer groups. Develops plans to develop speakers and thought leaders. Manages programs and budgets to stay within standards. + Works effectively with all customer-facing roles (i.e. Account teams, Medical teams, etc.) in a given geography to meet customer needs and deliver net sales objectives. Demonstrates strong collaboration and communication as customers evolve and ownership of accounts transition from traditional to account based. + Performs all Company business in accordance with all regulations (e.g., EEO, FDA, DEA, OSHA, PDMA, EPA, PhRMA, etc.) and Company policy and procedures. When violations are noted/observed they are to be immediately reported to management. Demonstrates high ethical and professional standards with all business contacts in order to maintain BIPI's excellent reputation within the medical and pharmaceutical community. **PCP/Endo Business Specialist Requirements** Bachelor's degree from an accredited institution is preferred. A minimum of two (2) years successful sales and/or marketing experience in pharmaceutical/healthcare industry, pharmacy, B2B, customer engagement services or equivalent Experience in diabetes therapeutic area preferred. History of successful performance Meets expectations for the key competencies required for this role Proficiency in Excel, Word, Outlook, and database applications Ability to travel (may include overnight travel) Should reside in territory geography or be willing to relocate; exceptions to be granted by senior sales leadership. Valid Driver's License and an acceptable driving record Authorization and ability to drive a Company leased vehicle or authorized rental vehicle. Physical Demands / Surroundings Daily Travel within territory throughout the work day with multiple stops and visits to office buildings, hospitals and clinics. Going up and down stairs, bending, walking and lifting above head to shelf pharmaceutical material or goods. Periodic overnight travel for training and meetings. Intermittent repetitive lifting up to 40 lbs. Visual Demands Pass state motor vehicle vision requirement to operate motor vehicle. Must be able to work both with external and internal customers. Comfortable in new environments and adverse conditions. Temperaments/Mental Requirements Must be able to work with diverse groups of people in similar roles, interact with medical practitioners, business partners, manage stress and conflict associated with gaining access to physicians in a highly competitive environment. Level of Proficiency Must have the ability to learn and retain complex material, pass tests demonstrating product and disease-related knowledge and deliver content to physicians verbally in a clear, effective and accurate manner in strict compliance with regulatory and other requirements. Attendance / Schedule At least 40 hours per week, requires morning and evening flexibility as necessary to meet physician's schedules and coordinate evening speaker programs - Must be able to function in a self-directed work environment. Proficient in remote engagements with key customers via video conferencing platforms. Able to deliver clear and compliant sales presentations remotely using video, phone and digital media applications. Understands how to build customer relationships that facilitate live and virtual engagement opportunities. These physical and mental requirements represent a sampling of the physical / mental requirements considered essential to the position. Although this is an accurate representation, it is by no means complete and may be changed or updated as needed. It is an essential function of/minimum qualification for this position that the employee/applicant be eligible and authorized under all U.S. Export Laws (defined below): a) to be employed by the Company; and b) to receive any technology from the Company that may be required to perform the duties of this position or to which an applicant/employee may, by virtue of holding such position, be provided access by the Company or any third parties during the course of employment. "Export Laws" means the Export Administration Regulations ("EAR") of the U.S. Commerce Department's Bureau of Industry and Security, presently at 15 CFR §§ 730-799, and the economic sanctions regulations of the U.S. Treasury Department's Office of Foreign Assets Control (OFAC), presently at 31CFR Chapter V, as they may be amended from time to time. **Executive PCP/Endo Business Specialist Requirements** Bachelor's degree from an accredited institution preferred A minimum of five (5) years successful sales and/or marketing experience in pharmaceutical/healthcare industry, pharmacy, B2B, customer engagement services or equivalent Experience in diabetes therapeutic area preferred History of successful performance Meets expectations for the key competencies required for this role Proficiency in Excel, Word, Outlook, and database applications Ability to travel (may include overnight travel) Should reside in territory geography or be willing to relocate; exceptions to be granted by senior sales leadership. Valid Driver's License and an acceptable driving record Authorization and ability to drive a Company leased vehicle or authorized rental vehicle. Physical Demands / Surroundings Daily Travel within territory throughout the work day with multiple stops and visits to office buildings, hospitals and clinics. Going up and down stairs, bending, walking and lifting above head to shelf pharmaceutical material or goods. Periodic overnight travel for training and meetings. Intermittent repetitive lifting up to 40 lbs. Visual Demands Pass state motor vehicle vision requirement to operate motor vehicle. Must be able to work both with external and internal customers. Comfortable in new environments and adverse conditions. Temperaments/Mental Requirements Must be able to work with diverse groups of people in similar roles, interact with medical practitioners, business partners, manage stress and conflict associated with gaining access to physicians in a highly competitive environment. Level of Proficiency Must have the ability to learn and retain complex material, pass tests demonstrating product and disease-related knowledge and deliver content to physicians verbally in a clear, effective and accurate manner in strict compliance with regulatory and other requirements. Attendance / Schedule At least 40 hours per week, requires morning and evening flexibility as necessary to meet physician's schedules and coordinate evening speaker programs - Must be able to function in a self-directed work environment. Proficient in remote engagements with key customers via video conferencing platforms. Able to deliver clear and compliant sales presentations remotely using video, phone and digital media applications. Understands how to build customer relationships that facilitate live and virtual engagement opportunities. These physical and mental requirements represent a sampling of the physical / mental requirements considered essential to the position. Although this is an accurate representation, it is by no means complete and may be changed or updated as needed. It is an essential function of/minimum qualification for this position that the employee/applicant be eligible and authorized under all U.S. Export Laws (defined below): a) to be employed by the Company; and b) to receive any technology from the Company that may be required to perform the duties of this position or to which an applicant/employee may, by virtue of holding such position, be provided access by the Company or any third parties during the course of employment. "Export Laws" means the Export Administration Regulations ("EAR") of the U.S. Commerce Department's Bureau of Industry and Security, presently at 15 CFR §§ 730-799, and the economic sanctions regulations of the U.S. Treasury Department's Office of Foreign Assets Control (OFAC), presently at 31CFR Chapter V, as they may be amended from time to time All qualified applicants will receive consideration for employment without regard to a person's actual or perceived race, including natural hairstyles, hair texture and protective hairstyles; color; creed; religion; national origin; age; ancestry; citizenship status, marital status; gender, gender identity or expression; sexual orientation, mental, physical or intellectual disability, veteran status; pregnancy, childbirth or related medical condition; genetic information (including the refusal to submit to genetic testing) or any other class or characteristic protected by applicable law.

Opportunity SMArtX Advisory Solutions, a fast-growing and innovative financial technology company located in West Palm Beach, Florida, is seeking a New Client Onboarding Specialist to join our Client Success team. This role is focused on ensuring a seamless onboarding experience for new clients, overseeing account activations, and supporting the successful adoption of the SMArtX platform. As a New Account & Implementation Specialist, you will act as the primary liaison between advisors, internal teams, and operations to deliver accurate and efficient new account setups. You will help clients navigate onboarding, manage account-related requests, and ensure long-term success through strong communication, proactive problem-solving, and attention to detail. Responsibilities Guide new clients through the onboarding and implementation process, ensuring smooth adoption of the SMArtX platform. Review and activate new accounts, including account setup, mappings, and required documentation. Enable and disable account trading per advisor requests. Manage account maintenance, including updates, closures, and modifications. Act as the main point of contact between advisors, traders, operations, and portfolio accounting teams for account-related matters. Communicate daily account status updates, maintenance requests, and follow-ups with clients. Collaborate with the implementation team for seamless handoffs during new onboarding. Assist in migrating existing client portfolios to the SMArtX platform. Escalate and resolve extraordinary account circumstances in partnership with internal teams. Prepare and update client-facing and internal documentation to support onboarding and account management processes. Contribute feedback and ideas to improve platform onboarding workflows and client experience. Qualifications Bachelor's degree preferred (Business, Finance, or related field a plus). 1+ years of experience in client success, account management, or client service, preferably in financial services or fintech (not required). Strong organizational skills with the ability to manage multiple client accounts simultaneously. Excellent communication and interpersonal skills; able to liaise effectively between clients and internal teams. High attention to detail and accuracy in handling account data and documentation. Proficiency in Microsoft Office Suite; ability to quickly learn new software. Problem-solving mindset with the ability to resolve client and account-related issues quickly. Self-driven, proactive, and passionate about delivering an outstanding client experience. About SMArtX Advisory Solutions Founded in 2018, SMArtX Advisory Solutions is a rapidly growing, leading financial technology firm developing breakthrough innovations in the wealth management industry. We foster a professional yet relaxed atmosphere where motivated individuals thrive and contribute to building strong, long-lasting client relationships.

Job Title: Client Experience Specialist Department: Corporate Reports To: President FLSA Status: Exempt BlueTeam is a US-based provider of national disaster recovery, remediation, reconstruction, renovation, and roofing services for commercial properties. Our core business focuses on cleanup and mitigation efforts for recovery from fire damage, roof leaks, flooding, pipe bursts, and post-disaster remediation due to severe weather. We exclusively serve commercial sectors including hospitality, senior housing, healthcare, commercial offices, municipalities, multifamily living, and institutional markets. SUMMARY: The Client Experience Specialist will serve as the primary advocate for customers, acting as the voice of the customer internally while providing exceptional service and communication. This role is pivotal in ensuring a seamless experience for clients across all restoration, reconstruction, and roofing projects. The Client Experience Specialist will work closely with project teams, assist with client training, and support efforts to collect outstanding invoices, ensuring customer satisfaction and loyalty. ESSENTIAL DUTIES AND RESPONSIBILITIES: Customer Advocacy and Communication * Serve as the primary point of contact for clients, ensuring timely updates and addressing concerns throughout the project lifecycle. * Collaborate with internal teams to ensure customer needs and expectations are met, proactively communicating any project changes or issues. * Represent the customer's perspective during internal meetings and decision-making processes. * Be in communication during the projects with multiple stakeholders, from the corporate level client, regional level and the local property. * Create a cadence of touch points to the local property to identify quality of services throughout the lifecycle of the project. Project Coordination * Monitor project timelines and milestones, ensuring proactive communication of progress to clients. * Facilitate seamless handoffs between sales, operations, and billing teams, ensuring a unified customer experience. Training and Support * Conduct client onboarding and training sessions to ensure understanding of services, processes, and systems. * Create and update customer resources, such as user guides, FAQs, and training materials. Invoice Management * Assist in the collection of open invoices, working closely with the accounts receivable team to resolve billing issues. * Communicate with clients regarding payment timelines and resolve any concerns related to invoices or services provided. Customer Feedback and Continuous Improvement * Gather and analyze customer feedback, providing actionable insights to improve services and processes. * Track Customer Satisfaction through utilization and follow up on Customer Survey post project. * Build and aggregate both internal metrics for staff performance and external reporting for client success reporting on quarterly, semi-annual, and annual perspective. * Develop and implement strategies to enhance the overall client experience. QUALIFICATIONS: * Strong proficiency in office software and tools (e.g., Microsoft Office Suite) * Excellent communication, organizational and time management skills * Strong knowledge of commercial construction practices, materials, and methods. * Problem-solving mindset with a proactive approach to identifying and resolving client concerns. * Familiarity with CRM systems and project management tools. * Basic understanding of invoicing and accounts receivable processes. * Ability to multitask and prioritize effectively in a fast-paced environment * Fluent in English, Spanish a plus EDUCATION and/or EXPERIENCE: * Bachelor's degree in business administration, communications, construction management or related field * 3+ years of experience in a customer-facing role, ideally within the construction industry PHYSICAL DEMANDS: While performing the duties of this job, the employee is regularly required to type and look at a computer screen for long periods of the day. The employee must be able to sit for long periods of time. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. QUALIFICATIONS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability required. NOTE: This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. BBMK Contracting, LLC dba BlueTeam (BlueTeam) is a Drug Free Workplace as well as an Equal Opportunity Employer. Qualified applicants shall be considered for all positions without regard to race, color, sex, religion, national origin, age, disability, veteran status, or any other status protected by federal, state or local law.

Job Title: Client Experience Specialist Department: Corporate Reports To: President FLSA Status: Exempt Company Summary BlueTeam is a US-based provider of national disaster recovery, remediation, reconstruction, renovation, and roofing services for commercial properties. Our core business focuses on cleanup and mitigation efforts for recovery from fire damage, roof leaks, flooding, pipe bursts, and post-disaster remediation due to severe weather. We exclusively serve commercial sectors including hospitality, senior housing, healthcare, commercial offices, municipalities, multifamily living, and institutional markets. SUMMARY: The Client Experience Specialist will serve as the primary advocate for customers, acting as the voice of the customer internally while providing exceptional service and communication. This role is pivotal in ensuring a seamless experience for clients across all restoration, reconstruction, and roofing projects. The Client Experience Specialist will work closely with project teams, assist with client training, and support efforts to collect outstanding invoices, ensuring customer satisfaction and loyalty. ESSENTIAL DUTIES AND RESPONSIBILITIES: Customer Advocacy and Communication Serve as the primary point of contact for clients, ensuring timely updates and addressing concerns throughout the project lifecycle. Collaborate with internal teams to ensure customer needs and expectations are met, proactively communicating any project changes or issues. Represent the customer's perspective during internal meetings and decision-making processes. Be in communication during the projects with multiple stakeholders, from the corporate level client, regional level and the local property. Create a cadence of touch points to the local property to identify quality of services throughout the lifecycle of the project. Project Coordination Monitor project timelines and milestones, ensuring proactive communication of progress to clients. Facilitate seamless handoffs between sales, operations, and billing teams, ensuring a unified customer experience. Training and Support Conduct client onboarding and training sessions to ensure understanding of services, processes, and systems. Create and update customer resources, such as user guides, FAQs, and training materials. Invoice Management Assist in the collection of open invoices, working closely with the accounts receivable team to resolve billing issues. Communicate with clients regarding payment timelines and resolve any concerns related to invoices or services provided. Customer Feedback and Continuous Improvement Gather and analyze customer feedback, providing actionable insights to improve services and processes. Track Customer Satisfaction through utilization and follow up on Customer Survey post project. Build and aggregate both internal metrics for staff performance and external reporting for client success reporting on quarterly, semi-annual, and annual perspective. Develop and implement strategies to enhance the overall client experience. QUALIFICATIONS: Strong proficiency in office software and tools (e.g., Microsoft Office Suite) Excellent communication, organizational and time management skills Strong knowledge of commercial construction practices, materials, and methods. Problem-solving mindset with a proactive approach to identifying and resolving client concerns. Familiarity with CRM systems and project management tools. Basic understanding of invoicing and accounts receivable processes. Ability to multitask and prioritize effectively in a fast-paced environment Fluent in English, Spanish a plus EDUCATION and/or EXPERIENCE: Bachelor's degree in business administration, communications, construction management or related field 3+ years of experience in a customer-facing role, ideally within the construction industry PHYSICAL DEMANDS: While performing the duties of this job, the employee is regularly required to type and look at a computer screen for long periods of the day. The employee must be able to sit for long periods of time. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. QUALIFICATIONS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability required. NOTE: This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. BBMK Contracting, LLC dba BlueTeam (BlueTeam) is a Drug Free Workplace as well as an Equal Opportunity Employer. Qualified applicants shall be considered for all positions without regard to race, color, sex, religion, national origin, age, disability, veteran status, or any other status protected by federal, state or local law.

Greenville, South Carolina, United States of America **Hours:** 40 **Pay Details:** $52,000 - $77,480 USD TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs. As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role. **Line of Business:** TD Wealth **Job Description:** The Private Client Specialist I acts as sales and relationship support for Relationship Managers and Investment Advisors who serves clients in the high-net-worth segment, supporting banking, lending, and High Net Worth Investing. The PCS I is primarily responsible for the onboarding process for clients, focusing on the timely and accurate initiation, transfers and communication about new account openings and fundings. The PCS I will be expected to participate in basic financial planning discussions and client relationship reviews. This role will support other team members (Relationship Managers, Trust Advisors, or Investment Advisors) and provide consistent and accurate administrative, analytical, and service support. **Depth and Scope:** + Demonstrates a commitment to being customer-centric by ensuring a legendary service is provided during every customer interaction to maximize retention and growth + Under supervision, demonstrates competence executing tasks on required platforms (Private Banking, Investments and Trusts) + Handles complex financial transactions where products and services are highly competitive + Is competent using financial planning software + May act as a subject matter expert to Sales Support team + Coordinates with relationship mangers to ensure that all new clients receive the complete onboarding experience. This includes a thorough client discovery, an introduction to the IA and TA as per client need, and the completion of all requisite client profiling documents + Assists in deepening wallet share by anticipating client needs and suggesting the most appropriate banking, lending and/or investment solutions; maximizes profitability, while ensuring the client receives an exceptional client experience + Leverages and coordinates specialists (Taxes, Trust and Estate) to provide interdisciplinary expertise for our most complex clients + May act as primary contact for client relationships with regards to portfolio information and basic financial planning + May resolve more difficult Client issues, problems, and requests + Identifies opportunities within the portfolio to seek ways to Retail, Commercial and other Wealth Partners + Executes in a manner that is compliant with regulations, policies, and procedures + Adheres to all federal, state, SRO regulations and Firm policies related to all business activities (e.g., OCC, SEC, FINRA etc.); ensures all Continuing Education requirements are attained + Responsible for understanding and adhering to TD Wealth FCRM/ATF Policies and Procedures + Responsible for implementing TD's Customer Identification Program (CIP) by collecting and verifying required customer identification information and performing other Customer Due Diligence and Enhanced Due Diligence Requirements as outlined in the Business Unit FCRM procedures + Contributes individually and as a team member, to ensure strong performance, collaboration and enthusiasm that sets TD Wealth apart from our competitors + Represents TD Wealth to the public in a professional manner + Is involved in your community and supports TDBG charity and community initiatives + Ensures service to external clients and/or internal clients reflects TDBG standards and guiding principles + Through proactive communication (verbal/written), supports the assigned team members in meeting service commitments to clients + Provides consistent and accurate administrative support to assigned team members including filing, report generation, presentation material, written proposals, and spreadsheet reporting + Efficiently manages and promptly responds to all incoming inquiries/requests for information independently/or direct to appropriate person or area + Completes all applicable specialized training + Performs necessary duties to assist assigned team members with all aspects of account administration, retention, specialized services, and other responsibilities in accordance with wealth management area of specialization + Maintains various databases and computer systems by entering transactional and other data, updating information as necessary and ensuring data accuracy; creates reports summarizing information, as required + Guides and directs others as necessary; acts as a specialist resource to support all wealth management areas + Keeps others on the team informed about status of account administration, retention, and projects + Completes assigned administrative/Client service tasks within policy and operating procedures + Identifies and recommends technological/process improvements which may improve overall productivity and Client satisfaction **Education and Experience:** + Bachelor degree preferred + Internal candidates: 3+ years of experience working with TD's client platforms required + Series 7, 63/65 or 66 registrations required. Candidates may be considered should they have at least one of the required registrations. If hired, candidate will need to acquire all licensing within a defined period outlined at the time of hire + Knowledge of investments, banking and credit products preferred + A self-starter, ability to work with minimal supervision + Ability to excel at administration and be exceptionally well organized + Demonstrates considerable initiative in providing a high level of organization + Experience in professional services and with working with affluent clients is required. Knowledge of MS Word, Excel, PowerPoint and working with Contact Management databases is essential + Possess a reasonable knowledge of investments, and can generate reports pertinent to the management of client investment portfolios; however, prefers to focus on administration in a support role + Demonstrates ability to manage multiple responsibilities and timelines + Proven track record of delivering results and executing with excellence + Excellent written and verbal communication skills + Criminal and financial background investigation is required pursuant to FINRA Rule 3010(e) and successor regulations **Who We Are:** TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we deliver legendary customer experiences to over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to the Bank, those we serve, and the economies we support. We are guided by our vision to Be the Better Bank and our purpose to enrich the lives of our customers, communities and colleagues. TD is deeply committed to being a leader in customer experience, that is why we believe that all colleagues, no matter where they work, are customer facing. As we build our business and deliver on our strategy, we are innovating to enhance the customer experience and build capabilities to shape the future of banking. Whether you've got years of banking experience or are just starting your career in financial services, we can help you realize your potential. Through regular leadership and development conversations to mentorship and training programs, we're here to support you towards your goals. As an organization, we keep growing - and so will you. **Our Total Rewards Package** Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical and mental well-being goals. Total Rewards at TD includes base salary and variable compensation/incentive awards (e.g., eligibility for cash and/or equity incentive awards, generally through participation in an incentive plan) and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off (including Vacation PTO, Flex PTO, and Holiday PTO), banking benefits and discounts, career development, and reward and recognition. Learn more (*************************************** **Additional Information:** We're delighted that you're considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we're committed to providing the support our colleagues need to thrive both at work and at home. **Colleague Development** If you're interested in a specific career path or are looking to build certain skills, we want to help you succeed. You'll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities. Whether you have a passion for helping customers and want to expand your experience, or you want to coach and inspire your colleagues, there are many different career paths within our organization at TD - and we're committed to helping you identify opportunities that support your goals. **Training & Onboarding** We will provide training and onboarding sessions to ensure that you've got everything you need to succeed in your new role. **Interview Process** We'll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call. **Accommodation** TD Bank is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, status as a protected veteran or any other characteristic protected under applicable federal, state, or local law. If you are an applicant with a disability and need accommodations to complete the application process, please email TD Bank US Workplace Accommodations Program at *************** . Include your full name, best way to reach you and the accommodation needed to assist you with the applicant process. Federal law prohibits job discrimination based on race, color, sex, sexual orientation, gender identity, national origin, religion, age, equal pay, disability and genetic information.

Job Description Invoice Submission & Dispute Specialist Summary: Join a prestigious, fast-paced creditor rights firm renowned for its excellence and growth. We are seeking driven and ambitious individuals to fill the Invoice Submission & Dispute Specialist role. This position entails submitting meticulously prepared invoices to our esteemed clients and expertly resolving any disputes to ensure prompt payment. Our firm offers an environment that emphasizes support, continuous training, and unparalleled opportunities for advancement, fostering a culture where exceptional performance is recognized and rewarded. Essential Duties/Responsibilities: Ensure the accurate submission of meticulously prepared invoices to esteemed clients, preventing financial discrepancies and safeguarding the firm's financial interests. Process and submit all invoices created each day to clients for review and approval within the same day. Assist with the review and resolution of client-disputed invoices to ensure timely payment. Collaborate with billers and the legal department during the invoice remediation process. Engage in billing tasks as required. Audit work performed by billers to ensure accuracy and compliance. Contribute innovative ideas and solutions to special projects assigned by management. Work in a dynamic, fast-paced environment that emphasizes teamwork and excellence. Maintain a high degree of precision and commitment to financial integrity. Qualifications: Required Qualifications: Excellent analytical, deductive reasoning, and decision-making skills Superior time management abilities, multitasking and meeting deadlines effectively Keen attention to detail and commitment to delivering precise, high-quality work Preferred Qualifications: Familiarity with Quality Assurance and/or Quality Control principles Previous background in the Legal field and/or Billing Required Education: -Bachelor's or Associate's Degree strongly preferred (or applicable experience)

Invoice Submission & Dispute Specialist Summary: Join a prestigious, fast-paced creditor rights firm renowned for its excellence and growth. We are seeking driven and ambitious individuals to fill the Invoice Submission & Dispute Specialist role. This position entails submitting meticulously prepared invoices to our esteemed clients and expertly resolving any disputes to ensure prompt payment. Our firm offers an environment that emphasizes support, continuous training, and unparalleled opportunities for advancement, fostering a culture where exceptional performance is recognized and rewarded. Essential Duties/Responsibilities: Ensure the accurate submission of meticulously prepared invoices to esteemed clients, preventing financial discrepancies and safeguarding the firm's financial interests. Process and submit all invoices created each day to clients for review and approval within the same day. Assist with the review and resolution of client-disputed invoices to ensure timely payment. Collaborate with billers and the legal department during the invoice remediation process. Engage in billing tasks as required. Audit work performed by billers to ensure accuracy and compliance. Contribute innovative ideas and solutions to special projects assigned by management. Work in a dynamic, fast-paced environment that emphasizes teamwork and excellence. Maintain a high degree of precision and commitment to financial integrity. Qualifications: Required Qualifications: Excellent analytical, deductive reasoning, and decision-making skills Superior time management abilities, multitasking and meeting deadlines effectively Keen attention to detail and commitment to delivering precise, high-quality work Preferred Qualifications: Familiarity with Quality Assurance and/or Quality Control principles Previous background in the Legal field and/or Billing Required Education: -Bachelor's or Associate's Degree strongly preferred (or applicable experience)

Delray Eye Associates, P.A. - Delray Beach, Florida Website: ********************* Delray Eye Associates, P.A., a well-established and highly respected multi-specialty ophthalmology practice in Delray Beach, Florida, is actively recruiting a fellowship-trained Cornea and Cataract Specialist to join our respected team. This is a replacement position for an acclaimed surgeon that is retiring after 40 years with this high-profile group. This is a full-time opportunity, offering an excellent mix of high volume cataract surgery with medical and surgical cornea, and some comprehensive ophthalmology. You'll step into a collegial, high-volume practice with a robust referral network and state-of-the-art facilities. Position Highlights: Full-time, replacement position Established referral base High surgical volume including refractive cataract surgery, RLE, LASIK and PRK, PKP, DSEK/DMEK, pterygium, IOL exchange, etc. Access to state-of-the art ASC with femtosecond laser and Zeiss Callisto On-site optical and dedicated administrative support Practice-wide subspecialty collaboration and referrals among all of our subspecialists Opportunities for research, teaching, and community outreach Candidate Requirements: MD or DO from accredited medical school Board-certified in Ophthalmology Completion of an accredited Cornea Fellowship Florida medical license (or ability to obtain) Strong clinical, surgical, and interpersonal skills Team-oriented with commitment to high-quality patient care Compensation & Benefits: Competitive base salary with productivity bonus Comprehensive benefits: medical, dental, vision, disability, life CME stipend and paid professional dues 401(k) with employer contribution Time off for vacation and holidays Relocation assistance available About Delray Eye Associates, P.A.: For over 40 years, Delray Eye Associates has delivered exceptional ophthalmic care to patients across South Florida. We are one of the very few full service ophthalmology practices in the state of Florida offering the full spectrum of coverage in all the subspecialities including cornea, retina, glaucoma, oculoplastics, neuro-ophthalmology, pediatrics and optometry. We pride ourselves on compassionate, personalized care using advanced technologies and procedures. Our facilities are modern, well-equipped, and supported by a professional and experienced team. Location - Delray Beach, Florida: Delray Beach offers a unique blend of cultural vibrancy, coastal charm, and a high quality of life. With beautiful beaches, top-rated schools, and proximity to both Palm Beach and Fort Lauderdale, it's a fantastic place to live and work. How to Apply: Please send your CV to: 📧 Suzanne Richards Director of Provider Talent Acquisition Email: **************************** 🔗 Learn more about the practice at: ********************* Delray Eye Associates is an ESP (EyeCare Services Partners) practice. Founded in 2014, ESP is one of the nation's largest vertically integrated ophthalmologic services company. ESP's affiliated ophthalmologists, optometrists, and ambulatory surgery centers serve communities in 7 states including: California, Colorado, Illinois, Florida, Delaware, Maryland, Virginia, and Washington D.C. with over 100 locations across the United States in 30 major brand practices that are locally dominant and clinically differentiated providing the highest quality patient centered care. Qualifications AAO Board Certified or will be in the next 2 years We can recommend jobs specifically for you! Click here to get started.

Delray Eye Associates, P.A. - Delray Beach, Florida Website: ********************* Delray Eye Associates, P.A., a well-established and highly respected multi-specialty ophthalmology practice in Delray Beach, Florida, is actively recruiting a fellowship-trained Cornea and Cataract Specialist to join our respected team. This is a replacement position for an acclaimed surgeon that is retiring after 40 years with this high-profile group. This is a full-time opportunity, offering an excellent mix of high volume cataract surgery with medical and surgical cornea, and some comprehensive ophthalmology. You'll step into a collegial, high-volume practice with a robust referral network and state-of-the-art facilities. Position Highlights: Full-time, replacement position Established referral base High surgical volume including refractive cataract surgery, RLE, LASIK and PRK, PKP, DSEK/DMEK, pterygium, IOL exchange, etc. Access to state-of-the art ASC with femtosecond laser and Zeiss Callisto On-site optical and dedicated administrative support Practice-wide subspecialty collaboration and referrals among all of our subspecialists Opportunities for research, teaching, and community outreach Candidate Requirements: MD or DO from accredited medical school Board-certified in Ophthalmology Completion of an accredited Cornea Fellowship Florida medical license (or ability to obtain) Strong clinical, surgical, and interpersonal skills Team-oriented with commitment to high-quality patient care Compensation & Benefits: Competitive base salary with productivity bonus Comprehensive benefits: medical, dental, vision, disability, life CME stipend and paid professional dues 401(k) with employer contribution Time off for vacation and holidays Relocation assistance available About Delray Eye Associates, P.A.: For over 40 years, Delray Eye Associates has delivered exceptional ophthalmic care to patients across South Florida. We are one of the very few full service ophthalmology practices in the state of Florida offering the full spectrum of coverage in all the subspecialities including cornea, retina, glaucoma, oculoplastics, neuro-ophthalmology, pediatrics and optometry. We pride ourselves on compassionate, personalized care using advanced technologies and procedures. Our facilities are modern, well-equipped, and supported by a professional and experienced team. Location - Delray Beach, Florida: Delray Beach offers a unique blend of cultural vibrancy, coastal charm, and a high quality of life. With beautiful beaches, top-rated schools, and proximity to both Palm Beach and Fort Lauderdale, it's a fantastic place to live and work. How to Apply: Please send your CV to: 📧 Suzanne Richards Director of Provider Talent Acquisition Email: **************************** 🔗 Learn more about the practice at: ********************* Delray Eye Associates is an ESP (EyeCare Services Partners) practice. Founded in 2014, ESP is one of the nation's largest vertically integrated ophthalmologic services company. ESP's affiliated ophthalmologists, optometrists, and ambulatory surgery centers serve communities in 7 states including: California, Colorado, Illinois, Florida, Delaware, Maryland, Virginia, and Washington D.C. with over 100 locations across the United States in 30 major brand practices that are locally dominant and clinically differentiated providing the highest quality patient centered care. Qualifications AAO Board Certified or will be in the next 2 years We can recommend jobs specifically for you! Click here to get started.

Job Description FUNCTION/OVERVIEW: This position will focus on accuracy in reviewing and assessing insurance denials or returned claims. Must be able to communicate with insurance companies and clients from a resolution based perspective. This communication should be focused on acquired knowledge, insurance carrier guidelines, company policies & procedures, research and collection efforts. In addition to following up on claims, the collection specialist will be responsible for sending out medical records and writing appeals for denials to the insurance companies. PRIMARY DUTIES/RESPONSIBILITIES: Promote the mission, values and vision of the organization. Provide excellent customer service for clients; practices confidentiality and privacy protocols in accordance with HIPAA requirements. Accurately and thoroughly enters data / notes into the electronic system for follow up. Assists with follow up on claims processed to ensure payment to the agency. Works directly with payers to verify client eligibility and client payment responsibility including co-pays, deductibles, co-insurance, and/or out of pocket maximums. Assists as needed with follow-up on insurance denials, appeals, and reconsiderations. Assists as needed with all billing tasks and functions related to insurance, grant, and client billing. Responsible for investigating insurance rejected claims and the re-processing of denied claims and/or appeals of denied or underpaid claims. Identify denial patterns, as well as notifying senior management of payment delay issues. Contacts insurance companies regarding outstanding accounts. QUALIFICATIONS REQUIRED: High School Diploma or GED equivalent with combination of education and work experience, required; Bachelor's degree, preferred. Minimum of two (2) years' experience in Substance abuse Billing, Coding and Collections. Knowledge of Third Party payers, billing requirements and reimbursement methods; knowledge of medical terminology. Knowledge of claims reimbursement and collection efforts for the field of Substance Abuse treatment. Relevant computer software and hardware applications proficiency - Word, Excel, PowerPoint, Outlook, Electronic Medical Records, Billing Systems and/or other scheduling applications; KIPU preferred, Collaborate MD SKILLS: Strong communication skills, both written and verbal. Ability to work independently, as well as part of a team. Manage multiple tasks and set priorities. Ability to handle highly sensitive and confidential information. Ability to work in a fast-paced, high-energy environment. Excellent interpersonal and customer-facing skills. Ability to work accurately, with attention to detail.

Exemplifies the Shoes For Crews Path by performing key interactions with customers, sales management, billing staff, and other key personnel to enhance the order to cash process ensuring that payments are collected within the terms of sale, via direct customer contact and account monitoring for a portfolio of customers. Essential Job Functions: Collection of assigned accounts and achieving assigned collection goals. Customer contact methods include phone, email, and specific customer portals. Proactively identifies and works with appropriate billing personnel to rectify reconciliation issues where customers claim invoices were not received in the needed manner. Act as a liaison between sales, customer service, billing, IT, and customer s personnel on key collection issues. Key Responsibilities and Accountabilities: Collect payments to achieve monthly/yearly over 60-day collection goals. Responsible for all accounts (highest to lowest) within assigned portfolio. Logs all collection call activity to ensure ease in follow-up and review/follow-up as needed by other AR personnel where needed. Provide timely, accurate, and professional collection updates to aging reports allowing for needed updates for weekly, and month-end results reporting. Provide AR Manager weekly credit hold updates on accounts within assigned range to ensure customers are removed from credit hold as needed. Take lead in identifying problem collection accounts and escalating to AR Manager for consideration of placing with an outside collection agency. Ensure sales team is advised of any accounts sent to collections. Process customer invoice and statement requests. Utilize the Web Method Ac-hoc reporting tool as necessary to provide requested invoices. Assist with uploading invoices to customer portals as necessary Review and reconcile accounts for write off or 3 rd party collections placement Answer calls on the AR incoming phone loop and handle issues as received. Collect phone credit card payments and forward to cash applications team for processing. Send confirmations to customers after processing. Process incoming e-mails from customers. Process return mail items, address change e-mails, and contact change requests Process internal and external Sales Force tickets within the prescribed SLA Handle mid-size accounts Handle VIP & top customer accounts. Perform related duties as assigned Minimum Requirements: Able to work a full-time schedule Able to work overtime as needed to meet SLA s Accurate and professional written and verbal communication skills Able to perform in a deadline oriented, dynamic environment Demonstrate analytical skills to identify payment trends and take appropriate action A team player willing to assist when needed to improve existing and over-all performance Able to document the results of collection activities and follow-up on payment commitments. Skills and Abilities: NetSuite Experience Minimum 5 years business to business collections and account reconciliation experience Able to work independently as well as with a team Detail oriented Excellent problem solving, negotiation and written communication skills Good organizational, people, and multi-tasking skills Proficient in Excel and Word Education: High School diploma or GED required Associate degree preferred

Executive Desktop Support: Provide comprehensive, white-glove technical support for executive-level Windows and mac OS laptops, desktops, mobile devices (iOS/Android), and associated peripherals. Software & Application Support: Install, configure, troubleshoot, and maintain executive software applications (e.g., Microsoft 365 suite, custom business applications, collaboration tools). Network Connectivity: Troubleshoot basic network issues (wired and wireless) impacting executive devices. Hardware Troubleshooting & Repair: Diagnose and resolve hardware issues, perform component replacements, and coordinate with vendors for repairs as needed. VIP Service: Provide prompt, discreet, and highly responsive support, often requiring immediate attention and problem resolution. Documentation: Maintain accurate records of support requests, resolutions, and executive asset inventory. Proactive Maintenance: Perform routine checks and maintenance to prevent issues and ensure optimal performance of executive technology. Collaboration: Work closely with other IT teams (e.g., Network, Systems, Security) to resolve complex issues and implement solutions. Training & Guidance: Provide clear and concise guidance to executives on technology usage and best practices Please provide the TOP skills, and the years of experience that you'll consider: Associate's or Bachelor's degree in Information Technology, Computer Science, or a related field, or equivalent practical experience. 5-10+ years of experience in desktop support, technical support, or a similar role, with a strong emphasis on supporting VIPs or executive-level users in a financial institution. Proven expertise in troubleshooting and supporting both Windows and mac OS operating systems thanks and regards victor ******************