Our client is seeking a Technical Support Specialist to join their team! This position is located in Enon, Ohio.
Provide remote technical support for store hardware, software, networks, and applications using cloud and web-based tools
Manage simultaneous connections to multiple store locations and devices, prioritizing incidents by severity and business impact
Monitor network performance and data packet loss across entire store networks or individual devices and implement corrective actions
Identify and resolve issues before they impact store operations
Troubleshoot issues across current and legacy network environments
Direct and support field personnel during installation of new equipment on store networks
Install, configure, and upgrade software on newly deployed devices
Implement software changes for fuel dispensers and fuel tank monitoring systems
Set up and configure DVR equipment, including camera naming conventions and recording settings
Manage multiple incident tickets concurrently, working them in order of emergency priority
Analyze case history to identify recurring issues and recommend improved resolution strategies
Provide clear verbal instructions to onsite personnel when hands-on diagnostics or repairs are required
Communicate critical events and outages to Store Support Team Leads in a timely manner
Coordinate with third-party help desk vendors as needed
Follow and contribute to internal knowledge base documentation and standard operating procedures
Create and update knowledge base articles to support repeatable solutions
Maintain equipment inventories and order replacement parts as required
Participate in required training to stay current with new technologies and troubleshooting procedures
Support special projects and additional duties as assigned
Desired Skills/Experience:
Associate degree in Computer Networking or a related field or equivalent professional experience
Specialized training in network communications, PC architecture, or application support preferred
Prior Help Desk, Service Desk, or Technical Support experience preferred
Experience supporting networked hardware and applications in a distributed or retail environment a plus
Strong understanding of store networks, including hardware, software, routers, wireless communications, and third-party cellular devices
Ability to support both standard and non-standard equipment, including systems not directly connected to the corporate network
Proven ability to manage multiple concurrent issues while prioritizing effectively
Strong analytical and problem-solving skills
Excellent verbal communication skills with the ability to explain technical concepts to non-technical users
Highly organized, detail-oriented, and able to perform well under pressure
Comfortable working in a fast-paced, 24/7 operational environment
Ability to perform repeated bending, standing, and reaching
Ability to occasionally lift up to 40 pounds
Willingness to work a flexible schedule, including second and third shifts, weekends, and holidays
Benefits:
Medical, Dental, & Vision Insurance Plans
Employee-Owned Profit Sharing (ESOP)
401K offered
The approximate pay range for this position is between $16.00 and $23.00. Please note that the pay range provided is a good faith estimate. Final compensation may vary based on factors including but not limited to background, knowledge, skills, and location. We comply with local wage minimums.
$16-23 hourly 4d ago
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Media Relations Specialist III (Pacific Time Zone)
Caresource 4.9
Specialist job in Dayton, OH
The Media Relations Specialist III is responsible for maximizing earned media opportunities in both traditional news and across a variety of platforms, tracking the benefits of these efforts to drive awareness and business goals.
Essential Functions:
Responsible for identifying new story opportunities to position CareSource with media outlets and build brand awareness with target audiences
Develop and manage content for media and external audiences, including news stories, news releases and other communications
Manage agencies in markets to support company initiatives
Respond to media inquiries in a timely and appropriate manner
Provide support during crisis situations with strategic communications
Monitor daily local, regional and national news coverage about CareSource, health care and related issues
Manage ongoing earned media intelligence platforms and develops quarterly reports
Support social media strategy
Responsible for promoting CareSource locally in all markets and nationally including developing award entries, coordinating media events and providing support to company spokespeople/ presenters
Develop and maintain relationships with key internal stakeholders, including executives, to ensure successful collaboration
Responsible for ensuring all external materials are consistent with brand positioning, established guidelines
Serve as a liaison with key departments to provide effective communication strategy
Maintain a leadership role on project teams
Perform any other job duties as requested
Education and Experience:
Bachelor's degree or equivalent in Communications, Public Relations, Journalism, or related field or equivalent work experience is required
Minimum of five (5) years of experience in media relations is required; healthcare communications experience is preferred
Previous professional writing experience is preferred as demonstrated by portfolio
Competencies, Knowledge and Skills:
Intermediate proficiency level with Microsoft Office
Intermediate proficiency level with visual software programs, such as PowerPoint or other related software program is required
Ability to communicate effectively through oral and written communications
Ability to articulate thoughts with all levels of management and in pressure intense situations
Ability to handle sensitive and confidential matters with discretion.
Effective decision making and problem resolution skills
Strong critical listening and thinking skills
Advanced writing and editing skills
Experienced technical writing skills preferred
Ability to work on and meet tight deadlines
Licensure and Certification:
None
Working Conditions:
General office environment; may be required to sit or stand for extended periods of time
May require minimal travel
Compensation Range:
$62,700.00 - $100,400.00 CareSource takes into consideration a combination of a candidate's education, training, and experience as well as the position's scope and complexity, the discretion and latitude required for the role, and other external and internal data when establishing a salary level. In addition to base compensation, you may qualify for a bonus tied to company and individual performance. We are highly invested in every employee's total well-being and offer a substantial and comprehensive total rewards package.
Compensation Type:
Salary
Competencies:
- Fostering a Collaborative Workplace Culture - Cultivate Partnerships - Develop Self and Others - Drive Execution - Influence Others - Pursue Personal Excellence - Understand the Business
This is not all inclusive. CareSource reserves the right to amend this job description at any time. CareSource is an Equal Opportunity Employer. We are dedicated to fostering an environment of belonging that welcomes and supports individuals of all backgrounds.
#LI-RW1
$62.7k-100.4k yearly 3d ago
Therapeutic Behavioral Services Specialist (TBS)
Psychosocial Therapies
Specialist job in Versailles, OH
Psychosocial Therapies -
TBS Specialist
Psycho Social Therapies is a leading mental health agency specializing in long-term care, servicing the geriatric population residing in nursing homes and assisted living facilities throughout the state of Ohio. Our experienced and dedicated team assist the residents' transition into a long-term care facility and continue to work with them on any challenges they may be facing, such as anxiety, depression, and other mental health issues. The Therapeutic Behavioral Services Specialist will work primarily out of one facility in conjunction with a Therapist or a Psych Practitioner to address the individualized mental health needs of clients.
Responsibilities may include:
Provide Therapeutic Behavioral Services to clients by consulting with a licensed clinician to assist with the individual's needs.
Provide service planning for individualized supports or care coordinator of healthcare, behavioral health, non-healthcare services and development of a treatment plan.
Provide linkage, interventions, treatment options, restoration of daily life skills and crisis prevention services.
Provide services to individual clients or groups of clients.
Promote a positive and cooperative relationship with all outside contacts.
Clinical, Communications and Documentation skills.
Requirements for this position include:
Must be at least 18 years of age.
High school diploma plus three or more years of relevant field experience or Bachelor's or Master's level degree in a related field.
Related experience or training with mental or behavioral health conditions.
Valid driver's license, car insurance and reliable transportation.
Willingness to travel throughout assigned service area.
Psycho Social Therapies can offer you:
Comprehensive training.
Benefit package for full-time employees.
Paid-time off.
Holiday pay.
Flexible scheduling.
Employee referral bonus program.
Upbeat work environment
$33k-57k yearly est. 7d ago
Customer Service Enrollment Specialist - In Office
The Whittingham Agencies
Specialist job in Cincinnati, OH
Crafting Brighter Futures for Businesses & Families across the US
At the forefront of specialized financial services, we help families safeguard their assets and promise a profound purpose: ensuring a brighter future for every client.
As a Benefits Representative, you play a pivotal role in helping families protect their assets and secure their futures. You'll be the face of our company, embodying our values and commitment.
Primary Responsibilities:
Engage with clients to understand their financial goals and concerns.
Present tailored solutions to safeguard their assets effectively.
Maintain a pulse on the industry, ensuring you offer the best and most updated advice.
Foster relationships and ensure our clients always have someone they can turn to.
Why Work With Us?
Flexible Scheduling: Enjoy the benefits of a full-time role that has flexible hours.
Unlimited Earning Potential: Your dedication determines your earnings*.
Company Culture: At our company people are ambitious but respectful, high-energy, and treat every member like family. We do (optional) company outings frequently!
Grow with Us: Dive into continuous learning and development opportunities.
Application Process:
Submit Your Application: No stringent qualifications needed. We believe in potential.
Virtual Company Overview: Once your application is in, you'll receive an invite to a virtual overview, detailing everything you need to know about the position. This session lasts 20-30 minutes, and you can self-schedule at your convenience, often on the same day.
Interact with Us: During the overview, you'll have the chance to chat with our team members and ask any questions.
FAQs:
When will I hear back after applying? Typically, within 24 hours.
Is there any specific software I need for the virtual overview? No, our platform is accessible through any standard web browser. Details will be provided in the invitation.
What's the growth trajectory for a Benefits Representative? Our focus is on continuous learning and development. Many of our reps have seen exponential career growth within our organization.
* This is a commission only role with average earnings of $65,000+ in the first year and uncapped room for rapid growth based on performance.
State and federal laws require licensing to sell certain insurance products. Ability to obtain a license is required.
$65k yearly 13d ago
PC Tech Support
Teksystems 4.4
Specialist job in Tipp City, OH
The PC Technical Support Technician provides handson, onsite technical support within a fastpaced manufacturing environment. This role supports productionline computer systems, office hardware, network-connected devices, and industrial printers, ensuring stable operation and uptime for all plant technology.
*Key Responsibilities*
* Provide on-site desktop and hardware support across production and office areas.
* Install, configure, and maintain desktops, laptops, mobile RF devices, and peripherals.
* Support computers, phones, printers, and industrial printing equipment.
* Perform break/fix troubleshooting for end-user devices, servers, and network-connected systems.
* Assist with implementing and maintaining network servers and Active Directory accounts.
* Re-image and deploy computers as required.
* Troubleshoot basic network issues involving routers, switches, and wireless access points.
* Track and manage hardware inventory and ewaste.
* Maintain reliable Windows 11 system performance.
* Reset wireless access points, including ladder-based work in elevated areas.
* Perform additional duties as assigned to maintain production uptime.
*Essential Skills & Qualifications*
* Strong problem-solving and analytical abilities.
* Ability to remain effective under pressure.
* Capable of making timely, informed decisions.
* Solid written and verbal communication skills.
* Able to multitask and prioritize in a fast-paced environment.
* Experience with desktop support, break/fix troubleshooting, printer support, and Windows 10.
*Additional Desired Experience*
* Basic network troubleshooting (routers, switches, WAPs).
* Experience re-imaging and deploying computers.
* Willingness to complete ladder safety training for elevated work.
*Physical Requirements*
* Regular use of PC equipment.
* Occasional bending, crawling, and lifting up to 50 lbs. for hardware installation.
* Ability to climb ladders to access and reset wireless access points.
* Ability to climb 20-25 ft. industrial man-ladders (some without cages) to reach catwalks/mezzanines while carrying hardware.
* Ability to navigate tight spaces with overhead cabling and HVAC equipment.
*Job Type & Location*This is a Contract position based out of Tipp City, OH.
*Pay and Benefits*The pay range for this position is $20.00 - $24.00/hr.
Eligibility requirements apply to some benefits and may depend on your job
classification and length of employment. Benefits are subject to change and may be
subject to specific elections, plan, or program terms. If eligible, the benefits
available for this temporary role may include the following:
* Medical, dental & vision
* Critical Illness, Accident, and Hospital
* 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
* Life Insurance (Voluntary Life & AD&D for the employee and dependents)
* Short and long-term disability
* Health Spending Account (HSA)
* Transportation benefits
* Employee Assistance Program
* Time Off/Leave (PTO, Vacation or Sick Leave)
*Workplace Type*This is a fully onsite position in Tipp City,OH.
*Application Deadline*This position is anticipated to close on Jan 19, 2026.
h4>About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
About TEKsystems and TEKsystems Global Services
We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
$20-24 hourly 2d ago
Customer Care Specialist I
Legrand AV, Inc.
Specialist job in Dayton, OH
Thank you for your interest in becoming part of the team at Legrand!
GENERAL PURPOSE
This position is responsible for providing information about the Company's products and resources to customers and sales team members placing inquiries via phone, e-mail, or other communication channels. This position also performs other functions and follow-up activities related to product returns, customer care, order entry and order management.
DUTIES AND ACCOUNTABILITIES
Respond to requests and inquiries received via phone, e-mail, chat, text or fax by providing accurate information regarding pricing and availability, order tracking information, cross reference look ups, and product solutions (e.g. projection screen, building mounting, rack configuration, camera specification, etc.) for our customers
Enter orders received via e-mail, EDI, phone or other communication channels
Follow-up with customers whose orders are incomplete or have issues that need to be resolved to ensure world class customer care
Assist customers in navigating to and using website
Process incoming requests from customers for returns and/or credit within brand guidelines, and, when applicable, giving estimates for repair and providing follow up to ensure timely processing
Respond to customer non-technical problems in a timely fashion
Identify opportunities to cross-sell or up-sell products from customer-initiated contacts
Enter customer feedback tickets into SAP on a timely and consistent basis, regarding the types of calls and inquiries being received
Maintain current knowledge of company products and processes through training and other available resources
Follow established procedures to complete work
Perform work at or above pre-established performance objectives
Understand workplace hazards and take steps to proactively prevent and report hazards or injuries in the workplace. Cooperate in Safety Programs, initiatives, and investigations.
Demonstrate our core values of Customer, People, Integrity, Teamwork, Continuous Learning & Improvement, and Empowerment & Accountability
JOB REQUIREMENTS
Essential Knowledge, Skills and Abilities Required:
Ability to multi-task and manage several duties simultaneously is essential
Demonstrated customer-focus orientation
Outstanding listening, comprehension and oral/written communication - including grammar, spelling, punctuation and writing composition skills
Strong attention to detail, organization and follow-through skills
Strong problem-solving skills
High degree of professionalism including flexibility and willingness to change schedules to meet customer needs
Proven ability to work independently and as a member of a team
High degree of confidence and resourcefulness
Proven reliability - attendance and punctuality
Intermediate personal computer skills including prior use of standard functions with word processing, spreadsheet and e-mail packages
Strong 10-key and keyboarding skills
Minimum Education and Experience Required:
High school diploma or equivalent with minimum of three years of customer care experience, preferably in a product support call center affiliated with manufacturing
Special Job Requirements:
Scheduled hours for employees in this position vary by location to support business hours
Overtime and weekend hours may occasionally be required
Preferred Qualifications:
Bachelor's Degree in marketing, sales, finance, or other business-related field
Previous experience with SAP application and contact management (ACD) system
WORKING CONDITIONS/PHYSICAL DEMANDS:
While performing the duties of this job, the employee is regularly required (for the majority of the working day) to sit and make coordinated movements of the fingers for data entry on a keyboard.
General office (call center) environment
Note: Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time.
Legrand AV is proud to be an Equal Opportunity Employer. You will be considered for this position based upon your experience and education, without regard to race, color, religion, age, sex, national origin, sexual orientation, ancestry; marital, disabled or veteran status. We are committed to creating and maintaining a workforce environment that is free from any form of discrimination or harassment.
If you'd like to work in a fun, creative, business-casual environment that offers a comprehensive benefit package, we encourage you to apply!
Legrand is an equal employment opportunity employer.
For California residents, please see the link for the Privacy Notice for Candidates. California law requires that we provide you this notice about the collection and use of your personal Information.
Now Hiring: Technical Writer II
YOU DO NOT NEED WRITING EXPERIENCE - We are looking for mechanics that don't want a hands on wrenching job, we are looking for someone who wants to use that knowledge in an AC/Heated environment using the skills to work with the DoD!
Ever been the person everyone goes to when something breaks because you just get how machines work? Great news - you don't need a fancy writing degree or years of experience. If you know your way around engines, gear, or diagnostics, we'll teach you how to write the manuals.
We're looking for someone with solid mechanical or automotive know-how who's ready to trade the wrench (part-time) for the keyboard. You'll help us create clear, accurate manuals that don't require a PhD to understand.
What you'll actually do (besides looking smart):
Learn how to turn complex equipment knowledge into technical manuals people can actually use.
Work with engineers, techs, and fellow writers to get the info straight from the source.
Use diagnostic tools, schematics, and your brain to figure things out (then write it down clearly).
Work with tools like Microsoft Word, XML editors, and other fun software (we'll train you - no stress).
Sometimes travel to see the equipment in action (aka field trips for grown-ups).
What we're looking for:
Experience working on cars, heavy equipment, aircraft, tanks, forklifts - anything that moves or makes noise.
Ability to explain how and why something works (bonus if you've done this while covered in grease).
Curiosity, attention to detail, and the willingness to learn how to write professionally.
No writing experience needed - just solid tech knowledge and the ability to think logically.
Bonus points if you've worked with military tech or diagnostic software.
What to expect:
Some hands-on time with equipment.
A mix of desk work and real-world troubleshooting.
Occasional travel (no, not glamorous, but still kinda cool).
Need to lift up to 50 lbs once in a while - manuals don't write themselves, and neither do tools.
At O'Neil & Associates, we're not just looking for writers - we're looking for problem-solvers. People who know their stuff, ask good questions, and want to build something useful. We'll help you level up your skills - all you need to do is bring the experience and a good attitude.
Sound like your kind of gig? Apply now - and yes, we'll actually read your resume.
Equal Opportunity Employer:
O'Neil & Associates, Inc. is an equal opportunity employer, providing equal employment opportunities to all qualified individuals without regard to race, color, creed, religion, national origin, sex, sexual orientation, gender identity and expression, age, disability, Vietnam Era or other eligible veteran status, or any other protected factor. Applicants must be authorized to work in the United States without sponsorship.
$26k-44k yearly est. 2d ago
Claim Specialist
Dayton Freight 4.6
Specialist job in Dayton, OH
The Claim Specialist serves as the primary contact for the processing and management of company accidents, injuries, or other insurance related matters. Responsibilities * Manage accidents for all lines of coverage including workers compensation, liability, auto, and property for the company
* Analyze and evaluate accident/claim reports and work with others internally to understand extent of loss and applicability to insurance and/or liability
* Identify and analyze employee first report of employee injuries to determine if they are compensable
* Work with third party administrators in managing all workers compensation injuries based on state laws
* Assist the Risk Manager with the analysis of cost regarding workers compensation injuries
* Assist in the development and implementation of an effective post-loss injury program
* Manage and oversee and TWAP light duty program
* Oversee claims management and claim litigation processes
* Collaborate with legal counsel, adjusters, and other appropriate personnel on pertinent claims matters
* Assist the Risk Manager on losses and negotiate settlements, within established authority
Qualifications
* Possess a High School Diploma.
* Possess knowledge of multi-state workers' compensation laws, cost management and return to work practices.
* Possess good written and oral communication skills and the ability to present information in an appropriate manner to various groups including executive management, peers and external partners.
Benefits
* Stable and growing organization
* Competitive weekly pay
* Quick advancement
* Professional, positive and people-centered work environment
* Modern facilities
* Comprehensive benefits package: Health, Dental, Vision, AD&D, 401(k), etc.
* Paid holidays (8); paid vacation and personal days
transportation, trucking, LTL, culture, family oriented, claims, insurance, accidents, workers comp, workers compensation
$52k-65k yearly est. Auto-Apply 18d ago
Culinary & Hospitality Specialist PRN
Ohio's Hospice 3.3
Specialist job in Dayton, OH
Job DescriptionWhat You Should Know About the Culinary and Hospitality Specialist Role:
This is a PRN position located at Ohio's Hospice South Regions IPU's of Dayton, Middletown and Troy
Varied shift hours of day/evening and will do a combination of both culinary (cook) and hospitality (cleaning) duties as well
We provide superior care and superior services to patients at their end of life journey. Only those who have a heart for hospice will succeed
The Culinary and Hospitality Specialist Essential Duties Are:
Prepares and serves food using proper food handling and food safety techniques that tastes good and is served at the proper temperature and in an attractive manner in accordance with established standards. Maintains a clean and safe working environment. Ensures all assigned areas are kept clean and sanitary for the superior care of patients, familities, and staff.
Qualifications:
General education degree (GED) or High school diploma preferred.
Related experience and/or training in preparing and cooking food.
Active ServSafe certification preferred
Computer skills sufficient to properly communicate and document daily tasks.
Benefits & Perks: your health and happiness matters! We offer:
Competitive Pay (we actually mean it!)
Competitive Health, Dental, and Vision Insurance
Short- & Long-Term Disability
Life Insurance
Paid Time Off
Matching Retirement Plans
Tuition Reimbursement
Scrubs provided
Organizational preceptor to assist with orientation and ongoing education
Educational programs geared toward career advancement
Career growth
And much, much, more!
Ohio's Hospice offers opportunity, advancement and a great foundation for growth to energetic people looking to serve our mission. Those who join our team are committed to providing superior care and service so our patients and their families can celebrate life. We provide our staff members with the resources and support to contribute and make a difference in the lives of patients and families every day. Come join a group of people that are wildly passionate about taking care of our patients and each other!
As a member of our team, you'll have a chance to impact many lives. You may find a deeper meaning in your work or rediscover why you chose your profession in the first place. The passion you may have been missing in previous workplaces can be found at Ohio's Hospice of Dayton.
Ohio's Hospice complies with applicable Federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, or sex.
Ohio's Hospice is proud to be platinum certified through SAGECare, which provides training and consulting on LGBT aging issues to service providers. Ohio's Hospice welcomes those in the LGBT community to join our team.
$29k-37k yearly est. 19d ago
Client Engagement Specialist - PC Connection
Connection 4.2
Specialist job in Wilmington, OH
Working under minimal supervision of the Manager of Customer Experience, referring only exceptional problems and issues for management review or approval, the Client Engagement Specialist ensures exceptional service delivery and execution for complex, enterprise accounts, ensuring that procedures, processes, data collection and reporting are all executed in a timely and precise manner. Ensures Service Level Agreements (SLAs) and new services are executed flawlessly across all verticals within the Technology Integration and Distribution Center. The Client Engagement Specialist influences cross-functionally to develop and implement solutions that increase the Customer's loyalty and lifetime value.
What We Do
We calm the confusion of IT by guiding the connection between people and technology. If a customer is looking for a better way to manage their warehouse inventory, equip their workforce, or secure their data, we make it happen. All it takes is finding the right combination of tech hardware, software, cloud solutions, and support services. That's what we do. We're the IT Department's IT Department.
Who We Are
Our team is made stronger by a multitude of backgrounds, experiences, and perspectives. It's what makes Connection unique-what drives us to innovate and create technology solutions that stand apart from the crowd. We'd love for you to be a part of that fabric, to share your ideas and experiences with a team that thrives on fresh thinking, creativity, and helping others.
Why You Should Join Us
You'll find supportive teammates and a rewarding career at Connection-plus great benefits. We take pride in supporting employees with a total rewards package that provides financial, emotional, and physical resources for you and your family. Our compensation, 401k plans, medical insurance, and other benefits are progressive and competitive. We value the importance of our employees' emotional wellbeing. To support employees, we provide free therapy visits, mental health coaching and tools, and meditation resources. You'll also enjoy a generous paid time off package that includes not only vacation and sick time, but also Wellness and Volunteer Time Off days
Check us out by viewing the link below.
**************************************************
Responsibilities
Ensures exceptional service delivery and execution for complex, enterprise accounts, ensuring that procedures, processes, data collection and reporting are all executed in a timely and precise manner.
Builds and maintains strong client engagement through:
· Frequent interactions with sales and services verticals
· Acting as the voice of the client or customer.
· Monitoring key account health metrics and internal SOP compliance
· Answering all sales inquiries within established SLAs
· Handling account administration and overseeing operational activities within the facility
· Ensuring customer or client escalations and concerns are proactively addressed, and that root cause analysis is conducted for non- performance
· Developing program strategies that support customer or client satisfaction and loyalty
· Providing proactive recommendations for continuous improvement.
· Advising on infrastructure requirements and improvements needed to meet evolving client needs.
Collaborates with analytics team on customer or client data and their trends for optimizing implementation, execution, and the client experience. Assesses health of account, OSAT and client lifetime value\
Influences Senior leadership on prioritizing most impactful improvements and investments to retain and grow their customer portfolio.
Min USD $58,000.00/Yr. Max USD $73,563.00/Yr. Qualifications
Degree requirements: Bachelor's Degree in Business, Project Management, Sales or the equivalent combination of education and work experience
100% ONSITE position in our beautiful Wilmington, Ohio facility.
· Strong relationship building skills; excellent communication and follow-through.
· Strong organizational knowledge and ability to drive flawless execution to standards and SOPs.
· Highly collaborative and able to influence Sr. Leadership to drive improvements and change based on client feedback
· Ability to listen to client needs and identify solutions.
· Proven experience managing projects and delivering expectations, both internally and directly with clients.
· Proven success at working collaboratively with sales, PMOs, and technical solutions providers to solve strategic problems.
· Excellent skills in developing documentation, creating reporting and leading business reviews; intermediate to advanced Excel, Power BI, and Power Point skills.
· Working knowledge of IT solutions including provisioning, data center, networking, security, in and out of warranty repairs and ITAD.
· Working knowledge of JDA ERP and OMS to understand lifecycle of an order.
· Working knowledge of typical client asset management systems, such as Asana and Service Now.
· Excellent time management skills.
· Learning agility to increase knowledge in all areas of the internal organization and broad client base.
$22k-29k yearly est. Auto-Apply 25d ago
Process Expert II - Claims
Elevance Health
Specialist job in Mason, OH
**Location: Ohio.** This role requires associates to be in-office **1 - 2** days per week, fostering collaboration and connectivity, while providing flexibility to support productivity and work-life balance. This approach combines structured office engagement with the autonomy of virtual work, promoting a dynamic and adaptable workplace. Alternate locations may be considered if candidates reside within a commuting distance from an office.
Please note that per our policy on hybrid/virtual work, candidates not within a reasonable commuting distance from the posting location(s) will not be considered for employment, unless an accommodation is granted as required by law.
_The MyCare Ohio Plan program is to deliver high‐quality, trauma informed, culturally competent, person‐centered coordination for all members that addresses physical health, behavioral health, long term services and supports, and psychosocial needs._
The **Process Expert II** supports the claims issue research and resolution for Home & Community Based Services (HCBS) by participating in project and process work.
**How you will make an impact**
Primary duties may include, but are not limited to:
+ Researches operations workflow problems and system irregularities.
+ Develops tests, presents process improvement solutions for new systems, new accounts and other operational improvements.
+ Develops and leads project plans and communicates project status.
**Minimum Qualifications:**
+ Requires a BA/BS and minimum of 5 years experience in business analysis, process improvement, project coordination in a high-volume managed care operation (claims, customer service, enrollment and billing); or any combination of education and experience, which would provide an equivalent background.
**Preferred Skills, Capabilities and Experiences:**
+ Ability to analyze workflows, processes, supporting systems and procedures and identifying improvements strongly preferred.
+ Claims issue research and resolution for Home & Community Based Services (HCBS) highly preferred.
For URAC accredited areas, the following professional competencies apply: Associates in this role are expected to have strong oral, written and interpersonal communication skills, problem-solving skills, facilitation skills, and analytical skills.
For candidates working in person or virtually in the below locations, the salary* range for this specific position is $66,880.00 to $100,320.00.
Location(s): Columbus, OH.
In addition to your salary, Elevance Health offers benefits such as a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). The salary offered for this specific position is based on a number of legitimate, non-discriminatory factors
set by the Company. The Company is fully committed to ensuring equal pay opportunities for equal work regardless of gender, race, or any other category protected by federal, state, and local pay equity laws.
* The salary range is the range Elevance Health in good faith believes is the range of possible compensation for this role at the time of this posting. This range may be modified in the future and actual compensation may vary from posting based on geographic location, work experience, education, and/or skill level. Even within the range, the actual compensation will vary depending on the above factors as well as market/business considerations. No amount is wages or compensation until such amount is earned, vested, and determinable under the terms and conditions of the applicable policies and plans. The amount and availability of any bonus, commission, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company's sole discretion, consistent with the law.
Please be advised that Elevance Health only accepts resumes for compensation from agencies that have a signed agreement with Elevance Health. Any unsolicited resumes, including those submitted to hiring managers, are deemed to be the property of Elevance Health.
Who We Are
Elevance Health is a health company dedicated to improving lives and communities - and making healthcare simpler. We are a Fortune 25 company with a longstanding history in the healthcare industry, looking for leaders at all levels of the organization who are passionate about making an impact on our members and the communities we serve.
How We Work
At Elevance Health, we are creating a culture that is designed to advance our strategy but will also lead to personal and professional growth for our associates. Our values and behaviors are the root of our culture. They are how we achieve our strategy, power our business outcomes and drive our shared success - for our consumers, our associates, our communities and our business.
We offer a range of market-competitive total rewards that include merit increases, paid holidays, Paid Time Off, and incentive bonus programs (unless covered by a collective bargaining agreement), medical, dental, vision, short and long term disability benefits, 401(k) +match, stock purchase plan, life insurance, wellness programs and financial education resources, to name a few.
Elevance Health operates in a Hybrid Workforce Strategy. Unless specified as primarily virtual by the hiring manager, associates are required to work at an Elevance Health location at least once per week, and potentially several times per week. Specific requirements and expectations for time onsite will be discussed as part of the hiring process.
The health of our associates and communities is a top priority for Elevance Health. We require all new candidates in certain patient/member-facing roles to become vaccinated against COVID-19 and Influenza. If you are not vaccinated, your offer will be rescinded unless you provide an acceptable explanation. Elevance Health will also follow all relevant federal, state and local laws.
Elevance Health is an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to age, citizenship status, color, creed, disability, ethnicity, genetic information, gender (including gender identity and gender expression), marital status, national origin, race, religion, sex, sexual orientation, veteran status or any other status or condition protected by applicable federal, state, or local laws. Applicants who require accommodation to participate in the job application process may contact ******************************************** for assistance.
Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state, and local laws, including, but not limited to, the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act.
$27k-35k yearly est. 14d ago
Client Engagement Specialist
Switchlist
Specialist job in Cincinnati, OH
This is a rare opportunity to join the recently launched Switchlist.io and work alongside the co-founders to build the business from the ground up. At Switchlist we trust - and expect - our team to consistently deliver at a high level, and micromanagement is nonexistent. Our early employees need to have a passion for technology, marketing, and helping businesses deliver better customer experiences. Desire, experience, and the ability to work in a smart-growth, start up company are paramount.
This role will ensure new and existing users have an amazing experience with Switchlist, by being a product and use case expert. You will be equal parts evangelist, consultant, and technical support for our clients. Not only will you need to routinely host educational calls/webinars with customers where your verbal communication skills must be sharp, but you will always be writing and documenting content that can be helpful for marketing, engagement, product, and support. Additionally, you will interact directly with the co-founders, product, and marketing teams to discuss and relay key opportunities, trends, issues, and outliers.
About The Role
Responsible for outreach of new users and uncovering and educating opportunities for customers to receive the greatest possible value from the product
Responsible for writing and optimizing customer engagement email sequences in Hubspot
Create the majority of content for our support/help desk
Own the customer webchat channel
Manage and optimize your time across several different initiatives
Held responsible to: new customer acquisition, freemium conversion, and customer usage KPIs
Assistance with marketing campaigns and generating word-of-mouth referrals
Consistently provide customer feedback
Candidate Profile
Bachlors degree preferred (or relevant work experience)
3+ years in sales, account management, and/or client support
Experience with modern CRM tools (preferably Hubspot) and G Suite
Experience in B2B, SaaS, Marketing, and/or Partnerships is strongly desired
Some experience hosting webinars
Dynamic, consultative approach to finding solutions
Adaptable and flexible in a fast-paced, dynamic environment
Demonstrated excellence with verbal and written communications and time management
The Switchlist team offices in Cincinnati, at Fueled Collective in Rookwood Exchange, however employees are most often working from home / remote.
$29k-49k yearly est. 60d+ ago
VMS Billing Specialist (2025-3196)
Prolink 4.2
Specialist job in Cincinnati, OH
The VMS Billing Specialist position is within Prolink's Finance department and partners with key stakeholders to complete activities throughout the billing process, including data entry, allocation, approvals, and adjustments. RESPONSIBILITIES
* Collaborate and communicate effectively with internal and external teams
* Create and update Standard Operating Procedures
* Understand and review client contracts
* Respond timely to email requests
* Participate in training sessions and webinars
* Dispute and follow up on exceptions within contracted timeframes
* Timely invoicing to clients based upon contract specifications and client requirements
* Complete root cause analysis to prevent variances
* Process adjustments (e.g. credits, debits) in an accurate, efficient manner to maintain accurate A/R balances.)
* Work with assigned stakeholders to meet weekly cash goals
* Review remittance for cash applications in timely manner
* Complete Month End reconciliations
* Perform other related duties as assigned
REQUIREMENTS
* Experience with vendor management systems and billing
* 2+ years of experience in a related field
* Excellent attention to detail, critical thinking, and communication skills
* Able to work independently and with a team in a fast-paced environment
* Able to prioritize job duties and efficiently organize work responsibilities
* Able to be flexible and adaptable to meet tight deadlines, deliver results, and quickly pivot based on shifting priorities in a fast-paced work environment
* Able to use a variety of business or technical programs to complete tasks
* High level of integrity, motivation, accountability, perseverance, and alignment with Prolink's values
PREFERENCES
* Proficiency in Workday and Dynamics
Candidates with additional and relevant experience, education, licensing, or certification beyond the role's requirements and/or specific to the nature of Prolink's business will be given additional consideration in the candidate selection process. If all minimum requirements are met, candidates with unique and/or diverse qualifications will also be given additional consideration.
Internal Job ID: 318
We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other category protected by federal, state, or local law. For more information, please review our policy and resources HERE.
$29k-38k yearly est. 48d ago
Client Specialist
Knitwell Group
Specialist job in Cincinnati, OH
About us
Talbots is a leading omni-channel specialty retailer of women's clothing, shoes and accessories. Established in 1947, we are known for modern classic style that's both timeless and timely, fine quality craftsmanship and gracious service. At Talbots relationships are the key to our business, we hire individuals who bring new ideas to the table, understand smart risk taking and can enhance an already thriving culture. With a commitment to offer modern classic style for every body type, through a full range of sizes, inclusive to every woman in your life.
What We Offer:
Growth! Here at Talbots our goal is to give you the tools to grow beyond this position and into the next.
Incentive Opportunities
Benefits: Comprehensive benefits packages accessible to both full time and eligible part time employees. To learn more, visit our We Care page.
Generous Discount: 50%, 60% & 70% Merchandise Discount off Talbots and Haven Well Within.
Other Perks: Referral Incentive Program, discounts on travel, shopping, concerts and more.
What we Value “WE CARE”:
We Win as a team and are dedicated to ensuring and applauding each other's success.
We Encourage creativity, innovation and smart risk-taking.
We are Committed to building relationships with our customers and associates by knowing, serving, and delighting them.
We Act with integrity, transparency, candor, and respect.
We Respect, honor and value diversity and are invested in cultivating a dynamic and inclusive culture.
We Embrace community by bringing positive change to those we live and work in.
Who You Are:
Driven to create, build and cultivate relationships with customers and the community with a focus on prospecting and establishing a strong clientele from existing and new customers.
Possesses a strong ambition and passion for achieving goals, both as an individual and as a member of the store team and thrives working in a team environment.
Able to work cooperatively in a diverse work environment
Passionate about selling and seeks organized and thoughtful ways to drive new traffic into the store.
Possess excellent written and verbal communication skills and a high level of integrity.
Demonstrates strong planning and organizational skills to proactively contact clientele with the intent to sell in a way that is relevant, timely and meaningful for her.
Professional, assertive, and friendly with the ability to make decisions independently.
Possess the technological aptitude to navigate POS/computer/iPad/handheld systems.
Have open availability of 20 - 29 hours per week
Able to work a flexible schedule based on the needs of the business including evenings, weekends, and holidays.
Comfortable climbing ladders, moving around regularly, and standing for extended periods of time.
Able to bend, reach, stretch for product as well as lift, carry, and move at least 40 lbs.
What You'll Do:
Create and foster a culture of hospitality through exceptional customer experiences and build enduring relationships both internally and externally.
Support all service enhancers to build strong relationships including active use of Concierge.
Achieve sales and service metrics in key measurable areas including: Clientelling/Outreach, Appointment Setting, Talbots Classic Awards etc.
Plan and prioritize tasks and responsibilities to meet the needs of the customer and business.
Seek to understand customer needs & wants with curiosity and confidence through intentional conversation.
Share current products and fashion trends with customers to appropriately wardrobe, inspire and build trust.
Actively participate in community/store activities and events that promote the Talbots Brand.
Professionally represent the brand image.
Note: This position description is intended to describe the general nature of work being performed by associates assigned to this job. It is not intended to be inclusive of all duties and responsibilities and is subject to change.
Location:
Store 01261 Kenwood, OH-Cincinnati,OH 45236Position Type:Regular/Part time
Pay Range:
$11.20 - $14.00 Hourly USD
Equal Employment Opportunity
The Company is an equal opportunity employer and welcomes applications from diverse candidates. Hiring decisions are based upon a candidate's qualifications as they relate to the requirements of the position under consideration and are made without regard to sex (including pregnancy), race, color, national origin, religion, age, disability, genetic information, military status, sexual orientation, gender identity, or any other category protected by applicable law. The Company is committed to providing reasonable accommodations for job applicants with disabilities. If you require an accommodation to perform the essential duties of the position you are seeking or to participate in the application process, please contact my ***************************. The Company will make reasonable accommodations for otherwise qualified applicants or employees, unless such accommodations would impose an undue hardship on the operations of the Company's business. The Company will not revoke or alter a job offer based on an applicant's request for reasonable accommodation.
$11.2-14 hourly Auto-Apply 60d+ ago
Communications Business Specialist
Insight Global
Specialist job in Cincinnati, OH
A retail employer in the Cincinnati area is seeking a Communications Business Specialist to support the Facilities Maintenance & Engineering organization. This role serves as the central liaison connecting Energy, Capital, Maintenance, and Refrigeration teams with division and store stakeholders. Acting as an extension of the Facilities Engineering leadership team, you will drive clear, timely communication and change management for operational initiatives-simplifying technical updates, creating compelling content, centralizing communication workflows, coordinating governance cadences, and measuring adoption to ensure consistent messaging and smooth execution across divisions.
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to ********************.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: ****************************************************
Skills and Requirements
- Bachelor's degree in Communications, Journalism, Public Relations, or related field.
- Hands‑on change management experience (plans, stakeholder analysis, adoption measurement).
- Exceptional writing, editing, and synthesis skills; able to simplify complex operational topics.
- Meticulous organization and attention to detail; comfortable interfacing with senior leaders.
- Proficiency with Microsoft 365 and collaboration/knowledge‑management platforms. - Retail operations experience-understands how updates land in divisions and stores.
$47k-82k yearly est. 33d ago
Account Services Specialist I
Ultimus 3.8
Specialist job in Cincinnati, OH
The Account Services Specialist I is integral to our transfer agency operations, focusing on the creation of new accounts, execution of financial transactions, and meticulous record-keeping for our mutual fund clients. Additionally, this role entails minimal direct client interaction but requires substantial collaboration with internal team members.
KEY ACCOUNTABILITIES
Accurately inputs customer data from applications to set up new accounts.
Manages basic financial operations including redemptions, purchases, exchanges, TIK's, and account rebalancing.
Executes retirement plan account transactions in line with IRS standards.
Begins incoming transfers by dispatching required documents to the custodian.
Tracks transfer statuses and ensures follow-up until completion.
Oversees shareholder account updates and manages returned mail.
Coordinates with broker-dealers or clients to gather missing account information and seek necessary clarifications.
Connects accounts for rights of accumulation or plans accounts and processes letters of intent.
Accurately prepares and reconciles check deposits.
WORKING RELATIONSHIPS
Engages with clients as necessary for general information, issue resolution, inquiries, or reporting needs.
Maintains daily communication with team members and related departments for inquiry follow-ups and workflow management.
May perform other duties as required and assigned.
EDUCATION AND EXPERIENCE
Bachelor's degree in business administration or a related field.
1-3 years of experience in client services or a related field.
Background in the financial services industry.
Series 6 license is an asset.
KNOWLEDGE
In-depth understanding of retirement products, including IRA's, and other plans.
Knowledge of mutual funds and alternative investment offerings.
Microsoft Office Suite.
Adobe Acrobat.
SKILLS AND ABILITIES
Troubleshoots issues utilizing creative and critical thinking skills.
Multitasking, analytical, and organizational skills.
Initiative-taking, strategic, and meticulous approaches with a strong commitment to quality, efficiency, and effectiveness.
Demonstrates personal integrity, responsibility, and accountability.
Effectively uses resources such as time and information in conjunction with associates.
Participates in solving problems and making decisions.
Presents and expresses ideas and information, written and oral, clearly, and concisely.
Actively listens to others to achieve understanding and supports an open exchange of ideas and information.
Identifies needs, arranges for, and obtains resources to accomplish individual and department goals.
Establishes and develops effective working relationships with associates and clientele during both favorable and unfavorable situations.
Modifies team and individual priorities and deadlines in response to added information, changing conditions, or unexpected obstacles and ensures completion.
Equivalent education, experience, and KSA's will be considered.
$29k-40k yearly est. 7d ago
Customer Service Enrollment Specialist - In Office
The Whittingham Agencies
Specialist job in Spring Valley, OH
Crafting Brighter Futures for Businesses & Families across the US
At the forefront of specialized financial services, we help families safeguard their assets and promise a profound purpose: ensuring a brighter future for every client.
As a Benefits Representative, you play a pivotal role in helping families protect their assets and secure their futures. You'll be the face of our company, embodying our values and commitment.
Primary Responsibilities:
Engage with clients to understand their financial goals and concerns.
Present tailored solutions to safeguard their assets effectively.
Maintain a pulse on the industry, ensuring you offer the best and most updated advice.
Foster relationships and ensure our clients always have someone they can turn to.
Why Work With Us?
Flexible Scheduling: Enjoy the benefits of a full-time role that has flexible hours.
Unlimited Earning Potential: Your dedication determines your earnings*.
Company Culture: At our company people are ambitious but respectful, high-energy, and treat every member like family. We do (optional) company outings frequently!
Grow with Us: Dive into continuous learning and development opportunities.
Application Process:
Submit Your Application: No stringent qualifications needed. We believe in potential.
Virtual Company Overview: Once your application is in, you'll receive an invite to a virtual overview, detailing everything you need to know about the position. This session lasts 20-30 minutes, and you can self-schedule at your convenience, often on the same day.
Interact with Us: During the overview, you'll have the chance to chat with our team members and ask any questions.
FAQs:
When will I hear back after applying? Typically, within 24 hours.
Is there any specific software I need for the virtual overview? No, our platform is accessible through any standard web browser. Details will be provided in the invitation.
What's the growth trajectory for a Benefits Representative? Our focus is on continuous learning and development. Many of our reps have seen exponential career growth within our organization.
* This is a commission only role with average earnings of $65,000+ in the first year and uncapped room for rapid growth based on performance.
State and federal laws require licensing to sell certain insurance products. Ability to obtain a license is required.
$65k yearly 13d ago
Enterprise Accreditation Specialist III
Caresource 4.9
Specialist job in Dayton, OH
The Enterprise Accreditation Specialist III is responsible for supporting the organization to obtain and maintain appropriate accreditations, distinctions and recognitions through NCQA, URAC or other accrediting bodies. This person will serve as the subject matter expert for various accreditations, including but not limited to NCQA Health Plan Accreditation, LTSS Distinction, Health Equity, UM, and Population Health. This person will work cross-functionally with business owners to identify gaps and deficiencies between current processes and the accreditation requirements and assist in implementing any necessary mitigation activities as needed. They will also ensure all changes made by accrediting bodies are communicated and incorporated into business processes.
Essential Functions:
Serve as subject matter expert in accreditation standards, including NCQA Health Plan, LTSS Distinction, Health Equity, UM and Population Health.
Clearly define deliverables associated with delegation agreements including appropriate responsible parties
Maintain a strong understanding of the business processes within the assigned Market
Collaborate with the business owners to obtain documents, reports, and materials for accreditation submission
Provide oversight and monitoring of all surveys and deliverables within assigned Market
Monitor, track, and document deliverables related to accreditation process by applying accreditation standards to CareSource processes and documents in conjunction with the business owners
Act as advisor to business areas on appropriate documentation and data analysis needs for required improvement opportunities to meet the intent of the NCQA standards
Maintain an in-depth knowledge of the standards within the scope of work and ensure that changes made by NCQA are communicated and incorporated into business processes
Review and analyze documents, reports, and materials for submission. Ensures accuracy prior to submission
Facilitate ongoing annual qualitative and quantitative analyses, assuring business owners are acting on their opportunities for improvement
Responsible for preparing materials including but not limited to updating and reformatting for submission to accrediting entities in accordance with standards, coordinating efforts with internal business owners, and tracking readiness against work plans and timelines
Manage survey submission process for assigned Market
Maintain accreditation roadmaps/workplans
Identify and communicate survey status, gaps, and escalations and ensure mitigation plans are implemented, gaps are closed and escalations are resolved
Provide management recommendations for improvement related to accreditation processes and document processes
Ensure all workplans and dashboards are updated for reporting
Manage and execute on multiple module activities
consistency
Perform a variety of complex work in planning, coordinating, and managing accreditation activities
Provide education to staff and business owners on accreditation standards and provide timely updates to affected departments including accreditation activities, survey dates and timelines for deliverables
Act as a mentor to the Accreditation Specialist II
Assist with the onboarding of new team members on module and Market specific requirements
Participate in Market Quality Committees and other applicable committees as required
Perform any other job duties as assigned
Education and Experience:
Bachelor's degree in science, arts, healthcare or other related field or equivalent years of relevant work experience is required.
Minimum of three (3) years of experience in a Managed Care Organization or other healthcare related field is required
Project Management Experience is preferred
Accreditation experience is required
Knowledge of IHI, DMAIC, or other process improvement methodologies preferred
Competencies, Knowledge and Skills:
Knowledge of accreditation bodies and various forms of accreditations, distinctions and recognitions.
Expert knowledge of the NCQA Submission process
Strong interpersonal skills and high level of professionalism
Strong critical thinking/listening skills
Excellent problem-solving skills with strong attention to detail
Excellent written and verbal communication skills
Ability to work independently and within a team environment
Ability to develop, prioritize and accomplish goals
Analytical and organizational skills
Ability to coordinate complex projects and multiple meetings
Proficient in Microsoft Office Suite to include Word, Excel, Adobe Pro and SharePoint
Excellent written and verbal communication skills
Proficient knowledge of the healthcare field and with Medicaid, Medicare, and Marketplace
Training/teaching and technical writing skills
Licensure and Certification:
None
Working Conditions:
General office environment; may be required to sit or stand for extended periods of time
Compensation Range:
$62,700.00 - $100,400.00 CareSource takes into consideration a combination of a candidate's education, training, and experience as well as the position's scope and complexity, the discretion and latitude required for the role, and other external and internal data when establishing a salary level. In addition to base compensation, you may qualify for a bonus tied to company and individual performance. We are highly invested in every employee's total well-being and offer a substantial and comprehensive total rewards package.
Compensation Type:
Salary
Competencies:
- Fostering a Collaborative Workplace Culture - Cultivate Partnerships - Develop Self and Others - Drive Execution - Influence Others - Pursue Personal Excellence - Understand the Business
This is not all inclusive. CareSource reserves the right to amend this job description at any time. CareSource is an Equal Opportunity Employer. We are dedicated to fostering an environment of belonging that welcomes and supports individuals of all backgrounds.
#LI-JM1
$62.7k-100.4k yearly 6d ago
Client Engagement Specialist - PC Connection
Connection 4.2
Specialist job in Wilmington, OH
Introduction From configuration to packaging and shipping, every detail matters when it comes to the seamless delivery of IT. Join the team that makes logistics and custom configuration look easy. Working under minimal supervision of the Manager of Customer Experience, referring only exceptional problems and issues for management review or approval, the Client Engagement Specialist ensures exceptional service delivery and execution for complex, enterprise accounts, ensuring that procedures, processes, data collection and reporting are all executed in a timely and precise manner. Ensures Service Level Agreements (SLAs) and new services are executed flawlessly across all verticals within the Technology Integration and Distribution Center. The Client Engagement Specialist influences cross-functionally to develop and implement solutions that increase the Customer's loyalty and lifetime value.
What We Do:
We calm the confusion of IT by guiding the connection between people and technology. If a customer is looking for a better way to manage their warehouse inventory, equip their workforce, or secure their data, we make it happen. All it takes is finding the right combination of tech hardware, software, cloud solutions, and support services. That's what we do. We're the IT Department's IT Department.
Who We Are:
Our team is made stronger by a multitude of backgrounds, experiences, and perspectives. It's what makes Connection unique-what drives us to innovate and create technology solutions that stand apart from the crowd. We'd love for you to be a part of that fabric, to share your ideas and experiences with a team that thrives on fresh thinking, creativity, and helping others.
Why You Should Join Us:
You'll find supportive teammates and a rewarding career at Connection-plus great benefits. We take pride in supporting employees with a total rewards package that provides financial, emotional, and physical resources for you and your family. Our compensation, 401k plans, medical insurance, and other benefits are progressive and competitive. We value the importance of our employees' emotional well-being. To support employees, we provide free therapy visits, mental health coaching and tools, and meditation resources. You'll also enjoy a generous paid time off package that includes not only vacation and sick time, but also Wellness and Volunteer Time Off days
Check us out by viewing the link below.
**************************************************
Responsibilities
* Ensures exceptional service delivery and execution for complex, enterprise accounts, ensuring that procedures, processes, data collection and reporting are all executed in a timely and precise manner.
* Builds and maintains strong client engagement through:
* Frequent interactions with sales and services verticals.
* Acting as the voice of the client or customer.
* Monitoring key account health metrics and internal SOP compliance.
* Answering all sales inquiries within established SLAs.
* Handling account administration and overseeing operational activities within the facility.
* Ensuring customer or client escalations and concerns are proactively addressed, and that root cause analysis is conducted for non-performance.
* Developing program strategies that support customer or client satisfaction and loyalty.
* Providing proactive recommendations for continuous improvement.
* Advising on infrastructure requirements and improvements needed to meet evolving client needs.
* Collaborates with analytics team on customer or client data and their trends for optimizing implementation, execution, and the client experience. Assesses health of account, OSAT and client lifetime value.
* Influences Senior leadership on prioritizing most impactful improvements and investments to retain and grow their customer portfolio.
Requirements
* Degree requirements: Bachelor's Degree in Business, Project Management, Sales or the equivalent combination of education and work experience.
* 100% ONSITE position in our beautiful Wilmington, Ohio facility.
* Strong relationship building skills; excellent communication and follow-through.
* Strong organizational knowledge and ability to drive flawless execution to standards and SOPs.
* Highly collaborative and able to influence Sr. Leadership to drive improvements and change based on client feedback
* Ability to listen to client needs and identify solutions.
* Proven experience managing projects and delivering expectations, both internally and directly with clients.
* Proven success at working collaboratively with sales, PMOs, and technical solutions providers to solve strategic problems.
* Excellent skills in developing documentation, creating reporting and leading business reviews; intermediate to advanced Excel, Power BI, and PowerPoint skills.
* Working knowledge of IT solutions including provisioning, data center, networking, security, in and out of warranty repairs and ITAD.
* Working knowledge of JDA ERP and OMS to understand lifecycle of an order.
* Working knowledge of typical client asset management systems, such as Asana and Service Now.
* Excellent time management skills.
* Learning agility to increase knowledge in all areas of the internal organization and broad client base.
$22k-29k yearly est. 13d ago
Process Expert II - Claims
Elevance Health
Specialist job in Cincinnati, OH
**Location: Ohio.** This role requires associates to be in-office **1 - 2** days per week, fostering collaboration and connectivity, while providing flexibility to support productivity and work-life balance. This approach combines structured office engagement with the autonomy of virtual work, promoting a dynamic and adaptable workplace. Alternate locations may be considered if candidates reside within a commuting distance from an office.
Please note that per our policy on hybrid/virtual work, candidates not within a reasonable commuting distance from the posting location(s) will not be considered for employment, unless an accommodation is granted as required by law.
_The MyCare Ohio Plan program is to deliver high‐quality, trauma informed, culturally competent, person‐centered coordination for all members that addresses physical health, behavioral health, long term services and supports, and psychosocial needs._
The **Process Expert II** supports the claims issue research and resolution for Home & Community Based Services (HCBS) by participating in project and process work.
**How you will make an impact**
Primary duties may include, but are not limited to:
+ Researches operations workflow problems and system irregularities.
+ Develops tests, presents process improvement solutions for new systems, new accounts and other operational improvements.
+ Develops and leads project plans and communicates project status.
**Minimum Qualifications:**
+ Requires a BA/BS and minimum of 5 years experience in business analysis, process improvement, project coordination in a high-volume managed care operation (claims, customer service, enrollment and billing); or any combination of education and experience, which would provide an equivalent background.
**Preferred Skills, Capabilities and Experiences:**
+ Ability to analyze workflows, processes, supporting systems and procedures and identifying improvements strongly preferred.
+ Claims issue research and resolution for Home & Community Based Services (HCBS) highly preferred.
For URAC accredited areas, the following professional competencies apply: Associates in this role are expected to have strong oral, written and interpersonal communication skills, problem-solving skills, facilitation skills, and analytical skills.
For candidates working in person or virtually in the below locations, the salary* range for this specific position is $66,880.00 to $100,320.00.
Location(s): Columbus, OH.
In addition to your salary, Elevance Health offers benefits such as a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). The salary offered for this specific position is based on a number of legitimate, non-discriminatory factors
set by the Company. The Company is fully committed to ensuring equal pay opportunities for equal work regardless of gender, race, or any other category protected by federal, state, and local pay equity laws.
* The salary range is the range Elevance Health in good faith believes is the range of possible compensation for this role at the time of this posting. This range may be modified in the future and actual compensation may vary from posting based on geographic location, work experience, education, and/or skill level. Even within the range, the actual compensation will vary depending on the above factors as well as market/business considerations. No amount is wages or compensation until such amount is earned, vested, and determinable under the terms and conditions of the applicable policies and plans. The amount and availability of any bonus, commission, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company's sole discretion, consistent with the law.
Please be advised that Elevance Health only accepts resumes for compensation from agencies that have a signed agreement with Elevance Health. Any unsolicited resumes, including those submitted to hiring managers, are deemed to be the property of Elevance Health.
Who We Are
Elevance Health is a health company dedicated to improving lives and communities - and making healthcare simpler. We are a Fortune 25 company with a longstanding history in the healthcare industry, looking for leaders at all levels of the organization who are passionate about making an impact on our members and the communities we serve.
How We Work
At Elevance Health, we are creating a culture that is designed to advance our strategy but will also lead to personal and professional growth for our associates. Our values and behaviors are the root of our culture. They are how we achieve our strategy, power our business outcomes and drive our shared success - for our consumers, our associates, our communities and our business.
We offer a range of market-competitive total rewards that include merit increases, paid holidays, Paid Time Off, and incentive bonus programs (unless covered by a collective bargaining agreement), medical, dental, vision, short and long term disability benefits, 401(k) +match, stock purchase plan, life insurance, wellness programs and financial education resources, to name a few.
Elevance Health operates in a Hybrid Workforce Strategy. Unless specified as primarily virtual by the hiring manager, associates are required to work at an Elevance Health location at least once per week, and potentially several times per week. Specific requirements and expectations for time onsite will be discussed as part of the hiring process.
The health of our associates and communities is a top priority for Elevance Health. We require all new candidates in certain patient/member-facing roles to become vaccinated against COVID-19 and Influenza. If you are not vaccinated, your offer will be rescinded unless you provide an acceptable explanation. Elevance Health will also follow all relevant federal, state and local laws.
Elevance Health is an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to age, citizenship status, color, creed, disability, ethnicity, genetic information, gender (including gender identity and gender expression), marital status, national origin, race, religion, sex, sexual orientation, veteran status or any other status or condition protected by applicable federal, state, or local laws. Applicants who require accommodation to participate in the job application process may contact ******************************************** for assistance.
Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state, and local laws, including, but not limited to, the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act.
The average specialist in Kettering, OH earns between $25,000 and $88,000 annually. This compares to the national average specialist range of $32,000 to $104,000.
Average specialist salary in Kettering, OH
$47,000
What are the biggest employers of Specialists in Kettering, OH?
The biggest employers of Specialists in Kettering, OH are: