Specialist Jobs in Lansing, MI

Support our customers as the Lead Software Technical Specialist while providing guidance and mentorship to our team. ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned. Lead Software Development for assigned projects. Work with customers for approval of templates that follow their specifications. Lead a software team to ensure software for all equipment within a project is consistent with the approved templates and standards. Assure on time and on budget delivery of assigned projects. Assist Project Engineers in assessing and proposing changes. Direct team of commissioning engineers on debugging and running off equipment with team and customers on KUKAs floor. Occasional travel to customer job sites if needed. This may be overnight trips for up to 3 weeks if required. This is a leadership role that requires strong verbal as well as technical skills. We operate in a dynamic environment with regular face-to-face and MS Teams meetings with project team members as well as our customers. We have the ability to work remotely when appropriate, though this is not a remote work position and will require regular hours in the office or a manufacturing environment located in Fenton, MI. We work closely with our controls hardware, robotic and mechanical design teams to allow all team members the opportunity to share their experiences and provide the best possible deliverables to our customers. QUALIFICATIONS 10 years' experience in Powertrain and or Assembly Software development and debug of Powertrain programs using Rockwell PLCs & HMIs Experience as a Lead software engineer on other projects. PLC programming, integration, & debug with Fanuc or ABB GM GCCS certification, programming, & debug FACS programming & debug MES systems development & integration Ethernet network configuration including VLANs. Promess setup/integration Scripting abilities KUKA is an Equal Opportunity Employer committed to building an inclusive and diverse workforce. All qualified applicants will receive consideration for employment without regard to race, religion, color, age, sex, national origin, sexual orientation, gender identity, disability status, protected veteran status, or any other factor protected by applicable federal, state or local laws.

Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients' most complex digital transformation needs. We leverage our holistic portfolio of capabilities in consulting, design, engineering, operations, and emerging technologies to help clients realize their boldest ambitions and build future-ready, sustainable businesses. A company recognized globally for its comprehensive portfolio of services, strong commitment to sustainability and good corporate citizenship, we have over 250,000 dedicated employees serving clients across 66 countries. We deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. A PROUD HISTORY OF OVER 75 YEARS FY22 REVENUE 10.4 BN USD WE'RE PRESENT IN 66 COUNTRIES OVER 1,400 ACTIVE GLOBAL CLIENTS Role-Desktop Support Location-Battle Creek, MI , United States Job Responsibility:- 1. Performs computer hardware and software installations, maintenance tasks, troubleshoots, and repairs computer systems and peripheral equipment. 2. Support audio & video conference rooms. 3. Provides Level 1 technical support while configuring PCs for users. 4. Escalates problems and issues to a higher level of support as needed. This includes service that exceeds response time, repair time, lack of parts, or any other issue that could impact customer satisfaction. 5. Processes timely and accurate information to ensure compliance with vendor warranty requirements. 6. Adheres to client policies and procedures while maintaining the integrity of the customer's data. 7. Coordinates across multiple departments/vendors to provide support. 8. Interacts with the customer when responding to technical questions or requests for information. 9. Maintains regular attendance. 10. Other duties as assigned by management. 11. Required Education, Knowledge, and Experience: Must have a high school diploma or equivalent, College degree in a related field, and Fresh graduate. 12. Good to have experience with Microsoft operating systems and Microsoft Office Suites, basic knowledge in desktop troubleshooting is plus. “Expected annual pay for this role ranges from [$35,000] to [$45,000]. Based on the position, the role is also eligible for Wipro's standard benefits including a full range of medical and dental benefits options, disability insurance, paid time off (inclusive of sick leave), other paid and unpaid leave options.” We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, caste, creed, religion, gender, marital status, age, ethnic and national origin, gender identity, gender expression, sexual orientation, political orientation, disability status, protected veteran status, or any other characteristic protected by law. Any complaints or concerns regarding unethical/unfair hiring practices should be directed to our Ombuds Group.

Patient Service Specialist - Float is for a float PSS that will travel around market to cover multiple centers. Lansing, MI Position Type: Full Time Schedule: Monday-Friday Compensation: Starting at $16.00 - More based on experience When patients enter our outpatient physical therapy center, we want them to have an exceptional experience - starting at the front desk. That's where you come in. As a patient service specialist, you'll manage both the patient side and business side of our center. Don't underestimate the impact you can make on every patient's care experience, even before they leave the waiting room. Check out the video below for additional insight into the work of our Patient Service Specialists! Responsibilities: Greet and register patients and provide information about what to expect during their visit and information about their next appointment as they check out Schedule patient appointments in person and via phone Regular communication with parties such as attorney offices, insurance companies and translation companies, market operational leaders and business development team Collect co-pays from patients, manage payer approvals and conduct insurance authorizations and verifications Qualifications: Qualifications Minimum Qualifications: High School Diploma or GED required 1 Year of Front Desk Experience 1 Year of Scheduling Experience Preferred Qualifications: Health Care Experience Insurance Verification Experience Physical Requirements: Ability to walk, stand, bend, and reach consistently throughout a work day/shift Appropriate manual dexterity to enable typing (including10-key) throughout a work day/shift Ability to lift up to 25lbs, safely, from ground to waist using proper body mechanics Ability to carry office supplies up to 10lbs Visual acuity (near and distant) sufficient to maintain accurate records, recognize people and understand written direction Ability to speak and hear sufficiently to understand and give directions Additional Data: Select Medical is committed to having a workforce that reflects diversity at all levels and is an equal-opportunity employer. Qualified applicants are considered for employment, and employees are treated during employment without regard to race, color, religion, national origin, citizenship, age, sex, sexual orientation, gender identity, marital status, ancestry, physical or mental disability, veteran status, or any other characteristic protected under applicable law.

At OneMain, Consumer Loan Sales Specialists empower customers - listening to their needs and providing access to friendly, fast, and affordable financing for life's expenses. Consumer Loan Sales Specialist will learn the lending and servicing business at OneMain allowing them to grow their career. In the Role Deliver results related to individual and branch sales goals as well as customer expectations Develop new relationships - and maintain existing relationships - working with customers throughout the loan process and loan life cycle Present financial solutions, based on customer needs, that meet their goals Present customers with optional insurance products Educate customers on the terms and conditions of their loan to ensure a clear understanding Partner with local businesses to seek out and develop new customers Learn how to utilize credit underwriting techniques and sales tools Manage the life cycle of the loan, including collections activities, complying with all laws and regulations Requirements: HS Diploma/GED Preferred: Sales, Collections or Customer Service experience Bilingual - Spanish Location: On site The schedule for this position is Monday-Friday during standard business hours, with some extended hours during the week as needed which may include Saturday. Who we Are A career with OneMain offers you the potential to earn an annual salary plus incentives. You can steer your career toward leadership roles such as Branch Manager and District Manager by taking advantage of a variety of robust training programs and opportunities to advance. Other team member benefits include: Health and wellbeing options including medical, prescription, dental, vision, hearing, accident, hospital indemnity, and life insurances Up to 4% matching 401(k) Employee Stock Purchase Plan (10% share discount) Tuition reimbursement Paid time off (15 days vacation per year, plus 2 personal days, prorated based on start date) Paid sick leave as determined by state or local ordinance, prorated based on start date Paid holidays (7 days per year, based on start date) Paid volunteer time (3 days per year, prorated based on start date) OneMain Financial (NYSE: OMF) is the leader in offering nonprime customers responsible access to credit and is dedicated to improving the financial well-being of hardworking Americans. Since 1912, we've looked beyond credit scores to help people get the money they need today and reach their goals for tomorrow. Our growing suite of personal loans, credit cards and other products help people borrow better and work toward a brighter future. In our more than 1,300 community branches and across the U.S., team members help millions of customers solve critical financial needs, including debt consolidation, home and auto repairs, medical procedures and extending household budgets. We meet customers where they want to be -- in person, by phone and online. At every level, we're committed to an inclusive culture, career development and impacting the communities where we live and work. Getting people to a better place has made us a better company for over a century. There's never been a better time to shine with OneMain. Key Word Tags Sales, Collections, Retail, Loan Sales, Customer Service, Customer Care, Business Development, New Grad, Newly Graduated, Entry level, Financial Sales, Management Development, Management Trainee, Finance, Full-time, Career, Benefits, Customer experience, Financial Representative, Credit, Leadership, Manager Trainee

Arete Technologies, Inc. offers set of innovative Consulting and Outsourcing services, bridging the gap between requirements and outputs of various dexterous and facile companies worldwide. The thrust of providing global deliverables with focus on providing paramount and unsurpassed services combined with cost saving solutions to the clients We understand the business requirements in the present day corporate scenario and aspire to provide world-class services enabling the organization to burgeon and flourish while keeping the work-life balance intact. The Global delivery mechanism followed at Arete Technologies, Inc. saddles proficient schemes and unconventional channels to provide one-stop solutions for all your workforce needs. our Team is an exquisite amalgamation of vast experiences of over 30 years in IT Consulting and Staffing industry. Connoisseurs in the field of staff augmentation for IT, we operate on 24 by 7 model with an aim of providing affordable and adept professionals with an assurance of satisfaction for both Consultants and Clients. We are pre-eminent service providers in the field of staff augmentation, IT Consultancy, Software development, Web Development providing unexcelled services and focusing on both the employers and employees. Job Description Description: The Performance Specialist is responsible for assessing systems impacted within a project to create a thorough test plan and execute performance testing. Either Webcam or In Person Candidate MUST possess: •10+ years in performance testing with a focus on complex enterprise systems. •10+ years as a Performance Test Architect responsible for developing test strategies, designing, planning and executing performance tests in the public sector industry •10+ years using HP Load Runner toolset to conduct performance testing. •Extensive knowledge of network technologies •Extensive knowledge of performance test criteria (Variance, repetition, capacity limitations, impacts of performance to adjacent systems, etc.) •Knowledge of RDBMS and data structures used in Oracle, MS-SQL et DB2 •Knowledge of SOAP et XML protocols •Strong analytical and problem-solving skills •Experience with Java application development. •Possession of Performance Test Certifications •Possession of a Bachelor's Degree in a technical discipline (Masters degree in a technical or mathematics discipline preferred) The job duties include •Compile performance requirements and ensure that all performance requirements are clearly documented, understood and approved before test execution begins. •Compile performance testing risk assessment in coordination with business and technical stakeholders. •Plan entire performance testing effort including test cycles, resources and schedule. Coordinate with Project Manager to ensure that performance testing is integrated into overall project schedule. •Coordinate with the application and technical architecture teams for supporting team roles, responsibilities and resource requirements. •Determine all testing environment requirements and tools. •Review the defect management process to ensure that defect tracking (identification, fixing, re-testing and migration of defects) is properly addressed. If not, define the defect tracking process and incorporate it into the performance testing process. •Plan, prepare and execute all performance tests for identified areas at risk. •Drive defect resolution management in coordination with technical architects and extended business and technical teams. •Conduct performance diagnostic and tuning activities, as required. •Collects and analyzes monitoring data in test and production to quickly determine root cause of performance issues. •Leads discussions with teams of technical architects, developers and operations tech support specialists to drive performance issue resolution. •Manage timelines and work plan throughout test plan development and test execution to ensure that testing is on time and within budget. Additional Information Best Regards, Amrit Lal

This position is primarily responsible for performing duties as a Test Specialist including performing as the test lead on small and medium scale projects and testing initiatives; working with other testers to determine test environment set-up requirements; developing and executing systems testing; providing system expertise on small and medium scale system changes; sharing test results with members of the project team; and logging and tracking defects found in testing. Participates in product design reviews to provide input on functional requirements, product designs, schedules, or potential problems. Works collaboratively with BA's, Testers, Developers, and Internal Business Customers to investigate and explore alternatives to system issues and enhancements. PRIMARY RESPONSIBILITIES: Assist development with analysis and design for new or existing systems. Collaborates in the analysis of advantages and disadvantages of solution alternatives as they are reviewed and a solution recommendation is made. Participates in the pro-active review of enterprise processes and applications. Provides input that determines relative efficiency of the alternatives. Functions as testing expert in the inspection of business and system requirements. Works with development team to determine test approach and to translate requirements/stories into test plans, use cases, and test cases. Provide input to Test Automation Developers in order to create new automated test cases and/or modify existing automated test cases. Coordinate vendor testing. Responsible for developing test cases that support the positive expected results as identified by the requirements/stories. Responsible for developing test cases that test the negative results of the requirements/stories. Parameters for these cases are identified by the tester's business knowledge. Responsible for using established tools and templates for ensuring test cases are clearly linked to requirements/stories. Responsible for executing test plans, manual and automated test cases for Enterprise-wide applications and interfaces between internal and external systems. Responsible for assisting other testing staff with developing and executing test plans. Validate application test results to verify documented system requirements/stories. Responsible for following the SDLC process, specifically in areas that relate to testing. Raise awareness of application, tool and data issues as found through the testing process to ensure requirements have been addressed and all impacted systems work appropriately. Evaluate impacted systems and applications to ensure standardization of presentation format, usability and reporting. Assist in the testing of user documentation developed for training to validate that systems perform as designed. Assist in providing use case demonstrations to internal business customers. Identify, analyze, and retest defects relating to system changes, procedures, or workflows in regards to requirements, stories or specifications. Ensure defects found in testing are resolved (fixed or approved to go to Production by customer) prior to Test Approval. Responsible for ensuring the project planning systems are kept current for assigned testing initiatives. Ensure customer approval of test results is obtained prior to moving code to Production. Responsible for creating and maintaining test management documentation, and for creating and distributing reports and communicating directly with the customer. Assist in reviewing, evaluating and making recommendations for process improvements. Assist in developing documentation for testing tools and conducting training for same. Periodically participate in groups/committees related to processes, standards and best practices. Responsible for understanding, using and retaining the technical and business knowledge of the Enterprise for testing purposes. Participates in the problem management process including data related discrepancies between systems. Leads testing initiatives for assigned Enterprise projects, department projects and change requests (communication; providing subject matter and testing expertise; coordinating testing resources such as environment set up, tools and templates, access to applications, and other needs). Maintains confidentiality of information processed as appropriate. This description identifies the responsibilities typically associated with the performance of the job. The percentage of time in any responsibility may vary between positions. Other relevant essential functions may be required. EMPLOYMENT QUALIFICATIONS: EDUCATION REQUIRED Associates degree in Information Technology, Business or related field. Combination of relevant education and experience may be considered in lieu of a degree. Quality certification (CTFL, CTAL, CSQE, CSTE, or equivalent) required. EXPERIENCE REQUIRED: Two years of software quality assurance and testing of business systems required. C. SKILLS/KNOWLEDGE/ABILITIES (SKA) REQUIRED: Thorough understanding of software development lifecycles. Thorough knowledge of testing philosophies, methodologies, workflow and software tools that supports them. Working knowledge of automated testing tools and how they are used. Ability to interpret program logic, prepare test data, and execute test plans. Excellent understanding of the various types and phases of testing. Excellent verbal, written, and presentation communication skills. Ability to apply the principles of independent logical thinking to define problems, collect data, establish facts and draw valid conclusions. Ability to establish acceptable workloads and expectations. Ability to comprehend the consequences of various problem situations and take appropriate actions or refer them for appropriate decision making. Working knowledge of computer systems and integrations. Ability to develop and execute test plans and test cases. Ability to communicate effectively to clearly and concisely communicate factual and technical information. Excellent organizational skills and ability to manage multiple priorities establish workflows and meet necessary deadlines. Excellent analytical and problem-solving skills. Knowledge of computers, word processing, and spreadsheet software. Basic knowledge of relational databases. Ability to enter and verify alpha/numeric data accurately. Ability to perform basic mathematical calculations. Ability to proofread documents for accuracy of spelling, grammar, punctuations, and format. Ability to adapt to changing priorities and demands. Ability to take direction and execute accordingly. Demonstrated ability to create test plans, execute test cases and capture results (examples required) D. ADDITIONAL EDUCATION, EXPERIENCE, SKILLS, KNOWLEDGE AND/OR ABILITIES PREFERRED Experience in insurance business systems, knowledge of workers' compensation insurance, and experience working with relational databases highly preferred. Ability to create and execute SQL queries for use in testing and validating systems which have relational databases. WORKING CONDITIONS: Work is performed in an office setting with no unusual hazards. REQUIRED TESTING: Intermediate Windows, Intermediate Excel, Intermediate Word. Alpha Numeric. Math. Reading Comprehension. Proofreading.

Ask ITC Inc. is a software development Company. Our passion is delivering technology strategies & digital solutions that assist our clients with building competitive, innovative and successful companies. Job Description Complete Description: Candidate MUST possess: • 10+ years in performance testing with a focus on complex enterprise systems. • 10+ years using HP Load Runner toolset to conduct performance testing. • Extensive knowledge of performance test criteria (Variance, repetition, capacity limitations, impacts of performance to adjacent systems, etc.) • Knowledge of SOAP et XML protocols • Experience with Java application development. • Possession of a Bachelor's Degree in a technical discipline (Masters degree in a technical or mathematics discipline preferred) Additional Information All your information will be kept confidential according to EEO guidelines.

This job is primarily responsible for payment application related to accounts receivable. This position requires working in several billing, receivable and ancillary systems that require manual intervention due to complexity of systems and products underwritten by the Enterprise. Responsible for providing accurate and timely payment application and balancing, along with other ad hoc requests. Contacts include various employees of the Enterprise, agents, policyholders, medical facilities, other insurance companies, NCCI and legal representatives. PRIMARY RESPONSIBILITIES: Balances, validates, and posts incoming cash receipts and other receivable-based transactions to various billing and ancillary systems for the Enterprise. Independently troubleshoots and researches issues related to cash receipts and accounts receivable; reaches out to other departments regarding issues as needed. Initiates premium write-off requests for the Enterprise as applicable after appropriate balancing and analysis has been completed. Researches and monitors suspended cash for the Enterprise. Follow-up with policyholders, agencies, and other institutions to ensure timely and accurate posting of cash receipts. Processes refunds as deemed necessary after appropriate balancing and analysis has taken place. Processes and/or requests money moves to ensure accurate posting of cash. Researches and identifies all Non-Sufficient Funds transactions and returned ACH payments for the Enterprise in a timely manner. Applies applicable fees as deemed necessary. Collaborates with other departments regarding billing transactions and reconciliation questions. Monitors, tracks and processes transactions related to collateral on hand to ensure policies are adequately funded. Responds to internal and external customer requests via telephone, written or electronic correspondence. Ad hoc correspondence is drafted to address complaints or requests for information, including but not limited to, regulatory inquiries related to claim recoveries, reconciliation of premium payments, uncollectible balances, and commission receivables and payables. Completes inquiries for internal and external audit requests. Participates in ad-hoc projects as assigned by management. Processes payments made over the phone by external customers. Maintains confidentiality of information processed. Maintains an in-depth knowledge of Enterprise processes and systems related, but not limited to billing, policy processing, claims, dividends, and commissions. This position requires working in various billing, receivable and ancillary systems that require substantial manual efforts due to system limitations or complexity of products underwritten by the Enterprise. This description identifies the responsibilities typically associated with the performance of the job. The percentage of time in any responsibility may vary between positions. Other relevant essential functions may be required. EMPLOYMENT QUALIFICATIONS: EDUCATION REQUIRED: High school diploma or G.E.D. . EXPERIENCE REQUIRED: Minimum of two (2) years' experience in billing, accounts receivable, general ledgers and financial reporting systems or equivalent work which provides the necessary skills, knowledge, and abilities. SKILLS/KNOWLEDGE/ABILITIES (SKA) REQUIRED: Basic knowledge in bookkeeping, billing, and accounts receivable Basic knowledge of financial reporting, including journal entries, general ledger accounts and cost center structures. Ability to analyze details of policy billing, claims and payment data and, based on this analysis, make efficient and effective independent decisions within authority. Ability to proofread documents for accuracy of spelling, grammar, punctuation, and format. Basic Knowledge of insurance operations. Specifically, as they pertain to state specific requirements. Excellent math skills Ability to accurately interpret and analyze data. Ability to process transactions on multiple processing systems. Ability to use diplomacy, discretion and appropriate judgment when addressing internal and external customers. Ability to manage multiple priorities and meet established deadlines. Ability to proofread documents for accuracy of calculations. Excellent organizational skills and ability to prioritize work in order to meet strict deadlines. Excellent oral and written communication skills. Excellent analytical and problem-solving skills. Knowledge of computers and ability to enter alpha/numeric data accurately. Knowledge of word processing software. Basic knowledge of database software. Advanced knowledge of spreadsheet software. Ability to effectively exchange information clearly and concisely, reports facts and other information and respond to questions as appropriate. Knowledge of billing, policy and claim processing systems. ADDITIONAL EDUCATION, EXPERIENCE, SKILLS, KNOWLEDGE AND/OR ABILITIES PREFERRED: Bachelor's degree in Accounting, Finance or Business. Knowledge of departmental procedures, workflows, and systems. Insurance education coursework. Knowledge and experience of policy processing, claim and financial reporting systems. WORKING CONDITIONS: Work is performed in an office setting with no unusual hazards. REQUIRED TESTING: Math, 10 key data entry, alpha-numeric data entry, Intermediate Word, Advanced Excel, Intermediate Windows, Proofreading, Reading Comprehension.

This job is primarily responsible for payment application related to accounts receivable. This position requires working in several billing, receivable and ancillary systems that require manual intervention due to complexity of systems and products underwritten by the Enterprise. Responsible for providing accurate and timely payment application and balancing, along with other ad hoc requests. Contacts include various employees of the Enterprise, agents, policyholders, medical facilities, other insurance companies, NCCI and legal representatives. **PRIMARY RESPONSIBILITIES:** - Balances, validates, and posts incoming cash receipts and other receivable-based transactions to various billing and ancillary systems for the Enterprise. - Independently troubleshoots and researches issues related to cash receipts and accounts receivable; reaches out to other departments regarding issues as needed. - Initiates premium write-off requests for the Enterprise as applicable after appropriate balancing and analysis has been completed. - Researches and monitors suspended cash for the Enterprise. Follow-up with policyholders, agencies, and other institutions to ensure timely and accurate posting of cash receipts. Processes refunds as deemed necessary after appropriate balancing and analysis has taken place. - Processes and/or requests money moves to ensure accurate posting of cash. - Researches and identifies all Non-Sufficient Funds transactions and returned ACH payments for the Enterprise in a timely manner. Applies applicable fees as deemed necessary. - Collaborates with other departments regarding billing transactions and reconciliation questions. - Monitors, tracks and processes transactions related to collateral on hand to ensure policies are adequately funded. - Responds to internal and external customer requests via telephone, written or electronic correspondence. Ad hoc correspondence is drafted to address complaints or requests for information, including but not limited to, regulatory inquiries related to claim recoveries, reconciliation of premium payments, uncollectible balances, and commission receivables and payables. - Completes inquiries for internal and external audit requests. - Participates in ad-hoc projects as assigned by management. - Processes payments made over the phone by external customers. - Maintains confidentiality of information processed. - Maintains an in-depth knowledge of Enterprise processes and systems related, but not limited to billing, policy processing, claims, dividends, and commissions. - This position requires working in various billing, receivable and ancillary systems that require substantial manual efforts due to system limitations or complexity of products underwritten by the Enterprise. *This description identifies the responsibilities typically associated with the performance of the job. The percentage of time in any responsibility may vary between positions. Other relevant essential functions may be required.* **EMPLOYMENT QUALIFICATIONS:** **EDUCATION REQUIRED:** High school diploma or G.E.D. . **EXPERIENCE REQUIRED:** Minimum of two (2) years' experience in billing, accounts receivable, general ledgers and financial reporting systems or equivalent work which provides the necessary skills, knowledge, and abilities. **SKILLS/KNOWLEDGE/ABILITIES (SKA) REQUIRED:** * Basic knowledge in bookkeeping, billing, and accounts receivable * Basic knowledge of financial reporting, including journal entries, general ledger accounts and cost center structures. * Ability to analyze details of policy billing, claims and payment data and, based on this analysis, make efficient and effective independent decisions within authority. * Ability to proofread documents for accuracy of spelling, grammar, punctuation, and format. * Basic Knowledge of insurance operations. Specifically, as they pertain to state specific requirements. * Excellent math skills * Ability to accurately interpret and analyze data. * Ability to process transactions on multiple processing systems. * Ability to use diplomacy, discretion and appropriate judgment when addressing internal and external customers. * Ability to manage multiple priorities and meet established deadlines. * Ability to proofread documents for accuracy of calculations. * Excellent organizational skills and ability to prioritize work in order to meet strict deadlines. * Excellent oral and written communication skills. * Excellent analytical and problem-solving skills. * Knowledge of computers and ability to enter alpha/numeric data accurately. * Knowledge of word processing software. * Basic knowledge of database software. * Advanced knowledge of spreadsheet software. * Ability to effectively exchange information clearly and concisely, reports facts and other information and respond to questions as appropriate. * Knowledge of billing, policy and claim processing systems. **ADDITIONAL EDUCATION, EXPERIENCE, SKILLS, KNOWLEDGE AND/OR ABILITIES PREFERRED:** * Bachelor's degree in Accounting, Finance or Business. * Knowledge of departmental procedures, workflows, and systems. * Insurance education coursework. * Knowledge and experience of policy processing, claim and financial reporting systems. **WORKING CONDITIONS:** Work is performed in an office setting with no unusual hazards. **REQUIRED TESTING:** Math, 10 key data entry, alpha-numeric data entry, Intermediate Word, Advanced Excel, Intermediate Windows, Proofreading, Reading Comprehension.

12/6/24 Thoracic Cardiovascular Institute **Job ID: 46696** Positions Location: Lansing, MI General Purpose of Job: Under **Description:** **Positions Location:** Lansing, MI **** **General Purpose of Job**: Under the direction of the STCI HIM Ambulatory Supervisor, the Ambulatory Scheduling Specialist's main objective is to schedule and/or pre-register patients for STCI. Responsibilities include scheduling patient appointments, providing pre-registration, verification of insurance, obtaining insurance authorizations, collecting patient payments and completing appropriate medical necessity checking. **Essential Duties**: This job description is intended to cover the minimum essential duties assigned on a regular basis. Caregivers may be asked to perform additional duties as assigned by their leader. Leadership has the right to alter or modify the duties of the position. * Interview patients for the purpose of scheduling and/or pre-registration. Collect complete and accurate confidential demographic and financial information to comply with regulatory agencies and billing requirements. * Assign appropriate ICD-10 for registration and billing compliance purposes at the point of scheduling and registration. * Verify medical necessity check upon scheduling a patient. * Verify insurance eligibility and covered benefits by using all electronic systems available or by phone. * Answer telephones, direct calls and record and distribute messages. * Schedule clinical office visits and appointments. * Schedule appropriate patient testing prior to office visits. * Reschedule appointments as needed. * Monitor physician clinic schedule to ensure clinics are adequately scheduled to maximize patient access. * Explain billing/payment policies to patients. * Check-out patients, collecting payment as needed. * Collect and verify necessary insurance authorizations as appropriate and possess knowledge of financial class requirements regarding registration and insurance requirements. Prior to arrival, document financial information in the accounts for billing purposes and to ensure benefits are listed for point of service collection. * Collect payments for services that are not covered by the patient's insurance. * Operate multiple computer applications to register patients, schedule appointments and retrieve surgical, testing, insurance and financial information. * Communicate with providers (physicians, APPs, RNs) regarding orders placed for patients. * Serve as a liaison between STCI Cardiology Lansing Clinic and other departments e.g. Patient Support Services, Patient Access, SMG Referring physician offices, all hospital emergency departments in order to obtain required data for appointments scheduled at STCI. * Work exception accounts held internally or rejected by payers for errors related to registration an financial clearance activities. **Job Requirements** General Requirements None Work Experience Minimum of one year of multi physician office experience, medical records, or equivalent job training. Cardiology experience preferred Education High school diploma or GED Specialized Knowledge and Skills Medical terminology knowledge. Knowledge of computer systems, programs and applications. Demonstrates ability to use a keyboard as may be required to perform the essential duties of the job. University of Michigan Health - Sparrow is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected Veteran status. **Job Family** Administrative/Clerical **Requirements:** Shift - Days Days Degree Type / Education Level - High School / GED High School / GED Status - Full-time Full-time Facility - Thoracic Cardiovascular Institute Thoracic Cardiovascular Institute Experience Level - Under 4 Years Under 4 Years

Responsible for providing clerical support for loan and other business services activities. Prepares and files a variety of documents. Monitors, updates, and services business accounts. Opens mail and performs miscellaneous clerical functions as needed. Provides high quality and professional service to members, and acts in support of the Business Services Specialist Team. ESSENTIAL FUNCTIONS AND BASIC DUTIES 1. Assumes responsibility for the effective performance of assigned clerical, secretarial, and account processing functions; a. Monitors, maintains and services business accounts, and serves as primary point of contact for borrowers post close b. Monitors and compiles adequate supplies of business service offerings for branches. Orders checks for businesses. c. Assist with the collection of data for annual loan reviews d. Tracks and ensures appropriate business account opening information is received from branches in a timely manner. e. Orders checks for businesses, processes payment history requests, payoff letter requests, lien releases and business member / department mailing needs f. Processes invoices and GL reimbursements g. Scan, organize and file various forms of documentation h. Assists and compiles information related to members research requests i. Maintains, organizes, updates and prepares files for internal audit business files. j. Prepares appropriate vendor reviews k. Monitors negative accounts and assists resolutions in business collections l. Processes business credit report requests, approves RDC requests m. Ensures mortgage recordings and final title policies are received n. Sends out adverse actions for loan denials 2. Assumes responsibility for establishing and maintaining effective business relations with members; a. Assists with questions and problems courteously and promptly. b. Obtains and conveys information as needed. c. Maintains the Credit Union's professional reputation. 3. Assumes responsibility for establishing and maintaining effective communication, coordination, and working relations with Credit Union personnel and with management; a. Attends and participates in meetings as required. b. Assists, supports, and replaces Business Services personnel as needed. c. Develop and maintain strong working relationsip with all branch staff to assist with any needs d. Keeps management informed of area activities and of any significant problems. 4. Assumes responsibility for related duties as required or assigned; a. Completes special projects as assigned. b. Ensures that work area is clean, secure, and well maintained. QUALIFICATIONS EDUCATION/CERTIFICATION: High school graduate or equivalent. REQUIRED KNOWLEDGE: Basic knowledge of business account services and procedures, helpful not Familiarity with business loan programs and service requirements. Familiarity with general loan documentation helpful. EXPERIENCE REQUIRED: Prior experience helpful, particularly in a financial environment. SKILLS/ABILITIES: Accurate and attentive to detail. Project management skills and well organized. Strong typing abilities. Ability to assist, direct and coordinate others. Able to use computer, adding machine, copy machine, and basic business equipment. Maintains high degree of confidentiality. Good interpersonal and public relations skills. Solid analytical, creative, and problem-solving abilities. Able to work well independently. Use of Excel, Word and Adobe acrobat

**Who Are We?** Taking care of our customers, our communities and each other. That's the Travelers Promise. By honoring this commitment, we have maintained our reputation as one of the best property casualty insurers in the industry for over 160 years. Join us to discover a culture that is rooted in innovation and thrives on collaboration. Imagine loving what you do and where you do it. **Job Category** Claim **Compensation Overview** The annual base salary range provided for this position is a nationwide market range and represents a broad range of salaries for this role across the country. The actual salary for this position will be determined by a number of factors, including the scope, complexity and location of the role; the skills, education, training, credentials and experience of the candidate; and other conditions of employment. As part of our comprehensive compensation and benefits program, employees are also eligible for performance-based cash incentive awards. **Salary Range** $111,600.00 - $184,200.00 **Target Openings** 1 **What Is the Opportunity?** This position is responsible for handling and providing expertise in adjusting large, complex Boiler and Machinery first party claims both in the United States and on occasion, internationally. In addition, as well as being a subject matter expert for colleagues and the underwriting business partner on equipment breakdown within various heavy industries, this position also requires marketing and communication activities with a variety of groups including, primary insurance carriers and in some cases, their large customers. **What Will You Do?** + CLAIM HANDLING: + Directly handles selected losses which generally are the most complex and involve exposures of over $100k with no upper limits by investigating facts of loss and applying coverage, determining scope of property losses, developing loss estimates, securing agreed prices with contractors for repairs and finally, evaluating and negotiating the final resolution of any claim. + Co-adjusts Boiler Machinery losses with junior staff with a focus on those staff's training and development and providing feedback to those staff and their Managers as to opportunities for improvement. + Manages losses assigned to independent adjusters, quota share claims, and litigated files. + Produces professional, quality Large Loss reports which may or may not result in presenting on said losses to senior management in Claim and Business Insurance Partners. + Co-adjusts and directs Independent Adjusters on quota share reinsurance accounts and foreign insureds. + Determines whether equipment, property or business impact experts are necessary and if they are, retains and liaises with said experts throughout the life of the claim and the retention of the expert. + COMMUNICATIONS/INFLUENCE: + Supports business partners as needed. + Consults on issues of coverage and damages, with product teams on policy wording improvements, with underwriting on exposure analysis and the impact of coverage positions. + Boiler and Machinery subject matter expert ("SME") for various heavy industries, which includes but is not limited to steel production, aluminum production, plastic extrusion, manufacture of automotive parts, manufacture of forest products, petroleum and chemical processing, cement production and all forms of power generation and the equipment associated with these industries. + Reports significant claim findings to underwriting and marketing partners for identification of risk, specific equipment or industry specific trends. + Consults with Travelers Lab on testing protocol needs for specific equipment as needed. + Collaborates with other Boiler Major Case adjusters on technical issues and coverage to leverage the team's experience and knowledge. + LEADERSHIP: + Assigned as training mentor to next lower level assigned claim staff for technical and claim handling development. + Conducts field office coverage and exposure training sessions as requested. + Provides structured technical training of junior staff through designated mentoring program as well as informal training and participating in periodic departmental meetings. + Acts as a consultant to junior staff and field claim managers in Boiler in the selection of equipment specific experts to maximize claim results. + As a SME, interacts nationally with brokers, agents, direct insurers, reinsurers, heavy industry carriers and customers in a specific marketing, client development and customer service role. + Consults with regional marketing and underwriting staff pertaining to complex and unique equipment and with Risk Control as to risk evaluation of certain accounts as needed and requested and provide training for these groups as required. + OTHER ACCOUNTABILITIES: + Testifies, where necessary, as to role and specific findings on a claim in court either by way of deposition or by live testimony or both. + In order to perform the essential functions of this job, acquisition and maintenance of Insurance License(s) may be required to comply with state and Travelers requirements. Generally, license(s) must be obtained within three months of starting the job and obtain ongoing continuing education credits as mandated. + Perform other duties as assigned. **What Will Our Ideal Candidate Have?** + Bachelors degree or equivalent experience. 5 years handling complex equipment breakdown related property claims (e.g., mechanical engineering) or equivalent work experience. + Proficient oral and written communication skills. + Leadership skills; organization, planning, analytical, supervision, etc. + Technology Skills; systems, software applications, computer savvy included but not limited to Microsoft Word/Excel. + Thorough understanding of business insurance products, policy language, exclusions, ISO and proprietary or manuscript forms and forms issued by other carriers. + Thorough understanding of insurance risk transfer financial arrangements; ceded and assumed reinsurance, treaty line facultative placement. + Skilled in coverage and damage analysis. + Ability to handle multiple jurisdictions and willingness to learn the law, claim regulations, first party DOI regulations and nuances of new jurisdictions. + Must be technically proficient in the areas of coverage, claim management, investigation, damage verification and adjustment. + Formal or Practical knowledge in Engineering Sciences. + Practical experience with mechanical/electrical machinery manufacture, operation and repair. + Exceptional negotiation skills a must. + Attention to detail, strong communication skills, constructively manage conflict and able to make decisions. + Strong decision making and time management skills Strong conflict management. + Strong working knowledge/ skill level in accounting, administrative support, products, financial analysis, litigation, mathematics/statistics, and Excel, Word, + PowerPoint and business lines products. + Experience in adjusting complex business interruption losses, and proficiency in commercial property coverage evaluation is also needed. + Drive the information advantage including data integrity, use of management information and utilization of technology and tools. + Exhibit Leadership by executing the overall Property Business Strategies, Leading Change, Driving Results and Promoting the Enterprise Culture. + AIC and CPCU a plus. **What is a Must Have?** + High School Degree or GED. + A minimum of 5 years Property claim handling or related work experience. **What Is in It for You?** + **Health Insurance** : Employees and their eligible family members - including spouses, domestic partners, and children - are eligible for coverage from the first day of employment. + **Retirement:** Travelers matches your 401(k) contributions dollar-for-dollar up to your first 5% of eligible pay, subject to an annual maximum. If you have student loan debt, you can enroll in the Paying it Forward Savings Program. When you make a payment toward your student loan, Travelers will make an annual contribution into your 401(k) account. You are also eligible for a Pension Plan that is 100% funded by Travelers. + **Paid Time Off:** Start your career at Travelers with a minimum of 20 days Paid Time Off annually, plus nine paid company Holidays. + **Wellness Program:** The Travelers wellness program is comprised of tools, discounts and resources that empower you to achieve your wellness goals and caregiving needs. In addition, our mental health program provides access to free professional counseling services, health coaching and other resources to support your daily life needs. + **Volunteer Encouragement:** We have a deep commitment to the communities we serve and encourage our employees to get involved. Travelers has a Matching Gift and Volunteer Rewards program that enables you to give back to the charity of your choice. **Employment Practices** Travelers is an equal opportunity employer. We believe that we can deliver the very best products and services when our workforce reflects the diverse customers and communities we serve. We are committed to recruiting, retaining and developing the diverse talent of all of our employees and fostering an inclusive workplace, where we celebrate differences, promote belonging, and work together to deliver extraordinary results. In accordance with local law, candidates seeking employment in Colorado are not required to disclose dates of attendance at or graduation from educational institutions. If you are a candidate and have specific questions regarding the physical requirements of this role, please send us an email (*******************) so we may assist you. Travelers reserves the right to fill this position at a level above or below the level included in this posting. To learn more about our comprehensive benefit programs please visit ******************************************************** .

Business Rules Specialist page is loaded **Business Rules Specialist** **Business Rules Specialist** remote type This is a hybrid position, both in-office and remote. locations Okemos, MI time type Full time posted on Posted 30+ Days Ago job requisition id JR100531 **Job Title:** Business Rules Specialist**Number of Positions:** 1**Location:** Okemos, MI**Location Specifics:** Hybrid Position**Job Summary:** At Delta Dental of Michigan, Ohio, and Indiana we work to improve oral health through benefit plans, advocacy and community support, and we amplify this mission by investing in initiatives that build healthy, smart, vibrant communities for all. We are one of the largest dental plan administrators in the country, and are part of the Delta Dental Plans Association, which operates two of the largest dental networks in the nation. At Delta Dental, we celebrate our All In culture. It's a mindset, feeling and attitude we wrap around all that we do - from taking charge of our careers, to helping colleagues and lending a hand in the community. **Position Description** Analyzes, develops, tests, and executes the automated business rules governing group contract administration within the claims processing system in order to ensure accurate and timely payments. **Primary Job Responsibilities:** * Analyzes and interprets group contract requirements. * Identifies the business rules needed to ensure the accurate administration of group contract requirements, including applicable DeltaUSA and standard administrative processing policies and the American Dental Association procedure codes. * Analyzes, develops, tests, and executes automated business rules to ensure that expected results are achieved. * Develops test cases and scenarios, tests system functionality, and approves final business rules, including on behalf of other Delta Dental plans and business partners as necessary and assigned. * Leads the business rule based component of all applicable claims processing system conversions on behalf of other Delta Dental plans and business partners, including identifying, analyzing, and troubleshooting potential gaps, and provides post conversion guidance and support. * Analyzes proposed rule enhancements and process improvements and provides recommendations designed to improve claims processing efficiency and accuracy. * Organizes and maintains department records, including historical business rules and claims processing decisions and related reference materials. * Trains other departments, Delta Dental plans, and business partners regarding internal procedures, system functions, and business rules processes. * Perform other related assigned duties as necessary to complete the Primary Job Responsibilities as described above. #LI-Hybrid **Minimum Requirements:** Position requires a bachelor's degree in business administration, computer science, or a related field and three years of experience auditing or reviewing dental claims, administering group dental contracts, responding to dental benefit inquiries, or resolving dental benefit administration issues. One year of dental chairside assisting is preferred. Will accept any suitable combination of education, training, or experience. Position requires advanced knowledge of dental terminology and American Dental Association procedure codes; knowledge of claims processing policies, procedures, and systems; knowledge of word processing, spreadsheet, and database applications; strong verbal and written communication skills; strong analytical skills; and the ability to resolve complex problems using independent judgment. The company will provide equal employment and advancement opportunity within the context of its unique business environment without regard to race, color, religion, gender, gender identity, gender expression, age, national origin, familial status, citizenship, genetic information, disability, sex, sexual orientation, marital status, pregnancy, height, weight, military status, or any other status protected under federal, state, or local law or ordinance. At Delta Dental, our employees go All In - for themselves, their colleagues, the company and our communities. It's a mindset, feeling and attitude we wrap around all we do. We celebrate diverse thought, encourage innovation and empower employees to take charge of their careers. Every day we work to improve oral health through benefit plans, advocacy and community support. But oral health isn't an isolated issue. It's connected to public health, education and economic development, and we amplify our mission by making investments that build healthy, smart, vibrant communities for all. Delta Dental of Michigan, Ohio, and Indiana has been a dental benefits leader for more than 60 years, and today with our affiliates, we are one of the largest dental plan administrators in the country. We offer employees a comprehensive benefits package including medical, dental and vision coverage, short- and long-term disability, life insurance, 401(k) savings plans, flex spending accounts, and tuition reimbursement or educational assistance. Employees are also eligible for annual incentive compensation based on annual business goals. Additionally, employees receive eight hours of paid volunteer time each year, plus access to an on-staff health coach and personal trainer, virtual lunchtime workouts hosted by the trainer and/or an on-site fitness center. Delta Dental is an Equal Opportunity Employer.

We are from US IT Solutions, an ISO Certified, E-Verify, WMBE Certified organization established in 2005 in CA. O ur company is serving various State, Local and County Departments for over 10 years. USITSOL has been helping clients innovate across all phases of the application lifecycle for over a decade. Some of our prestigious clients are State of CA, State of OR, State of FL, State of NC, State of GA, State of CO, State of VA, State of AR, State of MI, State of OH, State of IL, State of MO, State of MS, California State University, Sacramento Area Sanitation Department, SMUD, Sound Transit, LA Superior Courts, District of Columbia, UMAS, University of Central Florida and Hennepin County and many more. Job Description Short Description:- We are Seeking an IT Specialist with a unique skill set required for Rational Team Concert (RTC). This position is like to be a contract for an IBM Jazz CLM Process Specialist. Qualifications Complete Description: This position functions as an expert in mentoring teams to comply with policies and procedures from a process perspective supporting multiple business areas across the whole Department. This position will work with the tool administration team and other team to configure the tool to follow industry best practices and standards . Additional Information All your information will be kept confidential according to EEO guidelines.

has a starting pay of $26.63 per hour but may go up based on experience. The Billing Specialist is responsible to work collaboratively across teams and with external partners to optimize resources in support of program goals with a specific focus on health center revenue cycle supports. The position will assist in the resolution of billing and other revenue cycle challenges with health plans and the state Medicaid agency, provides proactive and responsive technical assistance and training related to health center financial management, payment and revenue cycle operations, and develop tools and resources for health centers in relation to payment and revenue cycle challenges and opportunities. RESPONSIBILITIES AND DUTIES Provides technical assistance, training, education, and ongoing support to Health Centers in assigned areas. Coordinates MPCA training events, meetings, webinars and conference calls to support Health Centers in building, maintaining and sustaining programs. Identifies and develops educational and training opportunities for improvement to advance financial management, payment and revenue cycle knowledge and skills. Facilitates peer networks of Health Center staff to build support and share resources among network members. Provides technical assistance via email, phone, conference call and on-site visits to Health Center locations (as needed) to answer questions and resolve barriers to support Health Center projects. Monitors and tracks billing issues to identify problem areas in which state advocacy may be needed. Responds to requests for information from health centers which may require research, analysis and interpretation, as requested. Networks with federal, state and local partners to build and maintain partnerships and monitor infrastructure and policy. Participates in and provides resources for collaborative meetings and engagements with program stakeholders. Interfaces with other MPCA programs to capture best practices and make content available to members in the form of briefs, webinars, and/or conference sessions. Monitors program goals and deliverables Develops and maintains dashboards for program performance and individual health center performance. Develops and implements methods and procedures for monitoring work activities in order to keep management informed of current overall quality status including Assists in assessments and reporting projects, as required. Other duties as assigned. KNOWLEDGE, SKILLS AND ABILITIES Knowledge of: ICD-10, HCPCS and CPT coding systems. Health Center revenue cycle operations and reimbursement systems. Health insurance programs, coverage offered and third party reimbursement mechanisms, including Medicare and Medicaid. Electronic medical record and automated billing systems. Word processing, spreadsheets, data base software, and the use of electronic communication technology. Skill/Ability to: Ability to collect, analyze, compile and interpret technical and/or statistical data Ability to interpret policies and procedures Ability to use initiative and independent judgment within established procedural guidelines Works independent and as a team member with minimal supervision Ability to communicate complex and technical information in a clear and concise manner, both verbally and in writing. Education/Experience: Bachelor's Degree preferred or 1-3 years of related work experience with High School Diploma required 1 + years of experience in medical billing required. Experience in a FQHC preferred. MPCA DIVERSITY, EQUITY, AND INCLUSION STATEMENT MPCA is committed to fostering, cultivating, and preserving a culture of diversity, equity, and inclusion. Our human capital is our most valuable asset. The collective sum of our individual differences, life experiences, knowledge, inventiveness, innovation, self-expression, unique capabilities, and talent that our employees invest in their work, represents a significant part of our culture, our reputation, and success. We embrace and encourage our employee's differences in age, color, ability ethnicity, family or marital status, gender identity or expression, language, national origin, physical and mental ability, race, religion, sexual orientation, socio-economic status, veteran status, and in other characteristics that are both protected, and not protected by state or federal law. We are committed to leading by example and maintaining an equitable and inclusive work environment built on mutual respect and integrity.

First National Bank of America is looking for a professional and customer-service oriented Insurance Claims Liaison Specialist to join the Servicing Operations team. A successful candidate in this role will be able to grasp policies and regulations swiftly and explain them in a way that's easy to understand, regardless of the audience's expertise. The ideal Insurance Claims Liaison Specialist will have strong follow-up skills, an eye for detail, problem-solving abilities, a capability to work and prioritize in a fast-paced environment, and strong verbal communication skills. Responsibilities: Demonstrates the ability to communicate firm decisions clearly and empathetically, ensuring compliance with company policies and regulatory standards Clear, concise and timely communication and follow up with borrowers, fellow employees, and insurance providers to answer insurance and escrow related questions Exhibit strong listening skills with every situation, maintaining composure and professionalism Maintain accurate records of customer interactions and transactions Enter insurance policies into the database Place force-placed insurance as required Prepare, understand and explain escrow analyses to borrowers Qualifications: Strong phone skills are essential, as you will spend at least 50% of your time on the phone Interpersonal skills, handling calls under pressure while exhibiting empathy and firmness Proven ability to assess daily goals and continually prioritize work Proficient navigation of Microsoft Word, Excel, and Outlook Insurance/Industry claims experience beneficial, but not required Bilingual (Spanish/English) is preferred but not required Employee benefits Medical - Multiple plans to choose from including HSA and traditional. Premiums as low as $0.00 Dental - Premiums as low as $0.00 Vision - Low premium Plan Discounted childcare Pet Insurance Paid Time Off (PTO) 401k with employer match At First National Bank of America , we are looking for exceptional individuals with a "servant's heart" or a natural humility that recognizes the importance of prioritizing others' needs. We celebrate and acknowledge efforts that exceed expectations, whether it's delivering added value to customers or supporting colleagues. Just as interest compounds over time, the little things we do can make a substantial difference. First National Bank of America recognizes that the quality of our people is the foundation for our success. Attracting exceptional individuals who value a challenging work environment that rewards the contributions of its people is the cornerstone of our hiring philosophy. Note: These statements are intended to describe the general nature and level of work involved for this job. It is not an exhaustive list of all responsibilities, duties, and skills required for this job. First National Bank of America is an Equal Opportunity Employer. #LI-Onsite

Paxton Countertops is the leading countertop manufacturer located in Lansing, Michigan. With over 40 years' experience in the countertop manufacturing process, we strive to be the best at what we do, resulting in satisfied customers each and every time. Are you seeking employment with a fun, growing, family-owned company where you can continue to learn and grow? Are you looking for a career not just a job? We are seeking talented individuals with a passion for craft and a passion for customer service. At Paxton Countertops we believe our best team members help promote our core values. If you this is you, think about joining our team of professionals for the opportunity to learn, grow and enjoy what you do everyday! $29,000.00 - $60,000.00 per year On the job training Paid Weekly Holiday pay Paid leave time Fitness program Medical, Dental and Vision Benefits Advancement opportunity Job Description Roles and Responsibilities: Provide complete and accurate information to customer using product knowledge and established processes Assist in material selection Provide in home measure for prices Complete contract signoffs with customers Complete customer follow-ups Enter data into our computer program Physical Requirements: Must be able to physically and legally operate a motor vehicle Must be able to perform frequent wrist, hand or finger movements 7+hours per day Must be able to frequently sit and stand for long periods of time Must be able to occasionally lift up to 25 pounds Qualifications High school diploma or equivalent. Ability to read blueprints and drawings required Construction background preferred Basic Knowledge of Microsoft office, word and excel required Have courteous and helpful attitude towards customer service Responsive, energetic and results oriented. Ability to handle multiple tasks and work in fast paced working environment. Strong negotiation and communication skills. Ability to work in a fast-paced environment. Must be a team player with the ability to focus on client fulfillment. Self-directed and capable of staying on tasks with minimal supervision Ability to adjust on the go. Self-motivated, highly motivated, and Intuitive-wise. Additional Information If an offer of employment is extended, it will be conditional upon successful clearance of a background check and drug screen for illegal substances.

11/22/24 Sparrow Medical Group **Job ID: 46635** Positions Location: Lansing, MI General Purpose of Job: Schedule **Description:** **Positions Location:** Lansing, MI **** **General Purpose of Job**: Schedule and coordinate resources for patient procedures. Obtain all needed patient related information. Verify all procedures in EPIC. Greet and check in patients for testing using AIDET. Support Administration in their daily needs. **Essential Duties**: This job description is intended to cover the minimum essential duties assigned on a regular basis. Caregivers may be asked to perform additional duties as assigned by their leader. Leadership has the right to alter or modify the duties of the position. * Interviews patients and physicians office staff for the purpose of entering confidential patient insurance and demographic information into the EPIC/Radiant scheduling system. * Serve as Liaison for Centralized Scheduling. Assures that improvement measurements are implemented. * Schedules patient procedures using EPIC obtaining all necessary information and coordinating procedures with physicians, cardiology staff, equipment and personnel availability. * Shares needed patient testing instructions with nursing staff * Monitor accuracy of scheduled orders coming through Centralized Scheduling. * Process patient orders via EPIC. * Answer all incoming, outgoing and inter-hospital phone calls using AIDET. Relays information to proper party, takes messages, contacts necessary person, and answers inquiries. * Handles confidential information on a daily basis and maintains HIPPA compliance. * Types reports, communications, records and forms as well as copying, filing, and delivery of these materials. Performs all other secretarial duties as assigned * Initiates pages to physicians and staff. * Maintains patient medical records. **Job Requirements** General Requirements • Demonstrates knowledge and maintains and respects patient right to privacy by following the HIPAA Privacy and Security policies and procedures. • Adheres to ICARE values and standards of behavior (Innovation, Compassion, Accountability, Respect, Excellence). • Role model behaviors that value the diversity of our caregivers, patients and customers and supports creating an environment that is inclusive, welcoming and respectful. • Communicates with patients, families and customers using AIDET (Acknowledge, Introduce, Duration, Explanation, Thank). • Works in a safe manner and promptly reports any hazards identified in the work environment or related to assigned responsibilities. • Adheres to policies and procedures designed to avoid, prevent and reduce the spread of communicable diseases. Work Experience • Minimum of two years advanced secretarial training and/or experience. • Minimum of 6 months experience with scheduling applications. Education • High School Diploma Specialized Knowledge and Skills • Position requires self-discipline, excellent communication skills, a high degree of personal motivation and excellent teamwork skills • History of outstanding customer service skills • Ability to multitask • Strong attention to details • Work history that exhibits outstanding dependability and ability to work independently • Must be able to type 45+wpm • Proficient in medical terminology. • Proficient word processing and dictation/transcription skills. • Use multi-line phone • Knowledge and working experience with Excel • Demonstrate knowledge of EPIC • Demonstrates ability to use a keyboard as may be required to perform the essential duties of the job. University of Michigan Health - Sparrow is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected Veteran status. **Job Family** Administrative/Clerical **Requirements:** Shift - Days Days Degree Type / Education Level - High School / GED High School / GED Status - Full-time Full-time Facility - Sparrow Medical Group Sparrow Medical Group Experience Level - New Grad New Grad

**Who Are We?** Taking care of our customers, our communities and each other. That's the Travelers Promise. By honoring this commitment, we have maintained our reputation as one of the best property casualty insurers in the industry for over 160 years. Join us to discover a culture that is rooted in innovation and thrives on collaboration. Imagine loving what you do and where you do it. **Job Category** Claim **Compensation Overview** The annual base salary range provided for this position is a nationwide market range and represents a broad range of salaries for this role across the country. The actual salary for this position will be determined by a number of factors, including the scope, complexity and location of the role; the skills, education, training, credentials and experience of the candidate; and other conditions of employment. As part of our comprehensive compensation and benefits program, employees are also eligible for performance-based cash incentive awards. **Salary Range** $101,300.00 - $167,000.00 **Target Openings** 1 **What Is the Opportunity?** Under general supervision, this position is responsible for investigating, evaluating, reserving, negotiating and resolving assigned serious and complex Life Science medical products, clinical trial and pharmaceutical bodily injury claims, as well as General Liability Coverage B claims and E&O claims involving Life Sciences insureds. Provides quality claim handling throughout the claim life cycle (customer contacts, coverage, investigation, evaluation, reserving, litigation management, negotiation, and resolution) including maintaining full compliance with internal and external quality standards and state specific regulations. Provides consulting and training and serves as an expert technical resource to other claim professionals, business partners, customers, and other stakeholders as appropriate or required. This position does not manage staff. **What Will You Do?** + CLAIM HANDLING: + Directly handle assigned severe/complex Life Science medical products, clinical trial and pharmaceutical bodily injury claims, as well as General Liability Coverage B claims and E&O claims involving Life Sciences insureds. + Provide quality customer service and ensure file quality, timely coverage analysis and communication with insured based on application of policy information to facts or allegations of each case. + Consult with Manager on use of Claim Coverage Counsel as needed. + Directly investigate each claim through prompt and strategically-appropriate contact with appropriate parties such as policyholders, accounts, claimants, law enforcement agencies, witnesses, agents, medical providers and technical experts to determine the extent of liability, damages, and contribution potential. Interview witnesses and stakeholders; take necessary statements, as strategically appropriate. + Complete outside investigation as needed per case specifics. + Utilize evaluation documentation tools in accordance with department guidelines. + Proactively review Evaluation Tool for adherence to quality standards and trend analysis. + Utilize diary management system to ensure that all claims are handled timely. At required time intervals, evaluate liability and damages exposure. + Establish and maintain proper indemnity and expense reserves. + Recognize and implement alternate means of resolution. + Manages litigated claims. + Develop litigation plan with staff or panel counsel, including discovery and legal expenses, to assure effective resolution and to satisfy customers. + Attend depositions, mediations, arbitrations, pre-trials, trials and all other legal proceedings, as needed. + Update appropriate parties as needed, providing new facts as they become available, and their impact upon the liability analysis and settlement options. + Evaluate all claims for recovery potential; directly handle recovery efforts and/or engage and direct Company resources for recovery efforts. + Assist underwriting business partners in marketing and account contact efforts, as well as contract and policy reviews. + Attend and/or present at roundtables/ authority discussions for collaboration of technical expertise resulting in improved payout on indemnity and expense. + Share experience and deep knowledge of creative resolution techniques to improve the claim results of others. + LEADERSHIP + Actively provide mentoring and coaching to less experienced claim professionals to increase the technical expertise and improve bench strength. + COMMUNICATION/INFLUENCE: + Provide guidance to underwriting business partners with respect to accuracy and adequacy of, and potential future changes to, loss reserves on assigned claims. + Recommend appropriate cases for discussion at roundtable. + OTHER ACCOUNTABILITIES: + Apply "advanced" litigation management through the selection of counsel, evaluation and direction of claim and litigation strategy + Track and control legal expenses to assure cost-effective resolution. + Appropriately deal with information that is considered personal and confidential. + Fulfill specific service commitments made to certain accounts, as outlined in Special Account Communication (SAC) instructions and inquiries from agents and brokers. + Represent the company as a technical resource; attend legal proceedings as needed, act within established professional guidelines as well as applicable state laws. + Share accountability with business partners to achieve and sustain quality results. + May be responsible to research and evaluate current information regarding trends in the law; digest and communicate this information to other Company departments and divisions to assisting underwriting and management decisions. + May participate in periodic file quality reviews. + In order to perform the essential functions of this job, acquisition and maintenance of Insurance License(s) may be required to comply with state and Travelers requirements. + Generally, license(s) must be obtained within three months of starting the job and obtain ongoing continuing education credits as mandated. Other duties as assigned. + Perform other duties as assigned. **What Will Our Ideal Candidate Have?** + Law degree preferred. + 5-7 years medical products and/or pharmaceutical litigation or claim handling experience. + Advanced level knowledge in coverage, liability and damages analysis and has a thorough understanding of the litigation process, relevant case and statutory law and expert litigation management skills. + Extensive claim and/or legal experience and technical expertise to evaluate severe and complex claims. + Able to make independent decisions on most assigned cases without involvement of supervisor. + Thorough understanding of business line products, policy language, exclusions, ISO forms, and effective claims handling practices. + Technical ability/working knowledge of virtual tools (Zoom, Skype, etc) + Openness to the ideas and expertise of others actively solicits input and shares ideas. + Strong customer service skills. - Advanced + Demonstrated coaching, influence and persuasion skills.- Advanced + Strong written and verbal communication skills are required so as to understand, synthesize, interpret and convey, in a simplified manner, complex data and information to audiences with varying levels of expertise.- Advanced + Strong technology aptitude; ability to use business technology tools to effectively research, track, and communicate information. - Advanced + Attention to detail ensuring accuracy - Advanced + Job Specific Technical Competencies: + Analytical Thinking - Advanced + Judgment/Decision Making - Advanced + Communication - Advanced + Negotiation - Advanced + Insurance Contract Knowledge - Advanced + Principles of Investigation - Advanced + Value Determination - Advanced + Settlement Techniques - Advanced + Legal Knowledge - Advanced + Medical Knowledge - Intermediate **What is a Must Have?** + High School Degree or GED required with a minimum of 4 years bodily injury litigation claim handling or comparable claim litigation experience. **What Is in It for You?** + **Health Insurance** : Employees and their eligible family members - including spouses, domestic partners, and children - are eligible for coverage from the first day of employment. + **Retirement:** Travelers matches your 401(k) contributions dollar-for-dollar up to your first 5% of eligible pay, subject to an annual maximum. If you have student loan debt, you can enroll in the Paying it Forward Savings Program. When you make a payment toward your student loan, Travelers will make an annual contribution into your 401(k) account. You are also eligible for a Pension Plan that is 100% funded by Travelers. + **Paid Time Off:** Start your career at Travelers with a minimum of 20 days Paid Time Off annually, plus nine paid company Holidays. + **Wellness Program:** The Travelers wellness program is comprised of tools, discounts and resources that empower you to achieve your wellness goals and caregiving needs. In addition, our mental health program provides access to free professional counseling services, health coaching and other resources to support your daily life needs. + **Volunteer Encouragement:** We have a deep commitment to the communities we serve and encourage our employees to get involved. Travelers has a Matching Gift and Volunteer Rewards program that enables you to give back to the charity of your choice. **Employment Practices** Travelers is an equal opportunity employer. We believe that we can deliver the very best products and services when our workforce reflects the diverse customers and communities we serve. We are committed to recruiting, retaining and developing the diverse talent of all of our employees and fostering an inclusive workplace, where we celebrate differences, promote belonging, and work together to deliver extraordinary results. In accordance with local law, candidates seeking employment in Colorado are not required to disclose dates of attendance at or graduation from educational institutions. If you are a candidate and have specific questions regarding the physical requirements of this role, please send us an email (*******************) so we may assist you. Travelers reserves the right to fill this position at a level above or below the level included in this posting. To learn more about our comprehensive benefit programs please visit ******************************************************** .