Customer Support Specialist
Specialist Job 41 miles from Miami Beach
About TP
Teleperformance is a global, digital business services company. We deliver the most advanced, digitally powered business services to help the world's best brands streamline their business in meaningful and sustainable ways.
With more than 500,000 inspired and passionate people speaking more than 300 languages, our global scale and local presence allow us to be a force of good in supporting our communities, our clients, and the environment.
Benefits of working with TP include:
Paid Training
Competitive Wages
Full Benefits (Medical, Dental, Vision, 401k and more)
Paid Time Off
Employee wellness and engagement programs
Teleperformance and You
Through a balanced high-tech and high-touch approach blended with deep industry and geographic expertise, we make people's lives simpler, faster, and safer. We help companies adapt quickly to changing needs, and are inspired to deliver only the best in all that we do. You will become a key contributor in making that happen.
As the eyes and ears for our team fielding customer inquiries and finding innovative ways to respond, you will work in a collaborative and engaging environment. You will have the chance to interact with people from all walks of life, and no two days will be the same. As you continue to grow and challenge yourself, you will discover your potential can take you anywhere you want to go.
Did you know that our Chief Client Officer started her career at Teleperformance as an agent and advanced to the pinnacle of the company? At Teleperformance, the sky is the limit!
This position will be based on-site at our North Lauderdale, Florida location.
Your Responsibilities
As a Banking Customer Service Representative, your main responsibility is to find innovative ways to respond to varying questions, issues, and concerns.
Connect with customers via phone/email/chat/and or social media to resolve their questions or concerns
Calmly attempt to resolve and de-escalate any issues
Escalate interactions when necessary and appropriate
Respond to requests for assistance and/or possible processing payments
Track all call related information for auditing and reporting purposes
Provide feedback on call issues
Upsell if required
We're looking for fearless people - people who are inspired to deliver only the best in all that we do.
High School Diploma or equivalent
IT/Network certifications/degrees preferred
18 years of age or older
Proven call center experience
Typing 25 WPM
Proficient in PC operation and navigation
Entry-level network troubleshooting
Ability to set up home Wi-Fi network
Ability to set up and configure a router or switch
Core proficiency with a laptop or desktop computer
Able to work independently
Have excellent communications skills, both oral and written
Ability to work in a constantly changing and fast paced environment
Ability to stay composed and objective
Strong listening skills
Be Part of Our TP Family
It is our mission to always provide an environment where our employees feel valued, inspired, and supported, so that they can bring their best selves to work every day. We believe that when employees are happy and healthy, they are more productive, creative, and engaged. We are committed to providing a workplace that is conducive to happiness and a healthy work-life balance. We also believe that to be our best selves, we need to be surrounded by people who are positive, supportive, and challenging. We are committed to creating a culture of inclusion and diversity, where everyone feels welcome and valued.
Teleperformance is an Equal Opportunity Employer
Customer Support Specialist at Exotic Car Trader
Specialist Job 26 miles from Miami Beach
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The team at Exotic Car Trader is looking for a Customer Support Specialist. This position is perfect for someone looking to grow their career at a fast-growing tech company.
Company Promise:
Exotic Car Trader will equip you to grow from both a career and an individual standpoint. Team members at Exotic Car Trader will be treated respectfully, positively, and given as many growth opportunities as they can manage.
Our goal is to recruit team members with a strong work ethic and a heavy focus on customer experience. Exotic Car Trader aims to disrupt the automotive industry by adding extreme value to both Buyers and Sellers.
Who are we seeking?
Exotic Car Trader is looking to add another Customer Support Specialist to the team. It's ok if you don't have dealership experience as we can train you. This job involves updating customers on the phone, staying organized, and working with the sales team to expedite transactions..
A day in the life.
As a Customer Support Specialist, you will work independently with all communication regarding title, registration, shipping, and transactions. You will be working directly with the team and customers daily.
Key attributes
Takes ownership of problems and creates solutions
Passionate about helping people
Analytical, attention to detail
Organized
Strong communication skills
Consistent and disciplined
Professional and strong work ethic
Leader, Self-motivated, goal-oriented, detailed, and able to work within a fast-paced environment
Daily Responsibilities
Update all Buyer's on pending deals
Update all Seller's on pending deals
Communicate transaction updates to both parties
Communicate with ECT Team members on deal status
Expectations
To maintain a professional, calm manner when negotiating with demanding or upset customers.
Contributes to and encourages others to demonstrate a team-focused, values-based, Service culture throughout the company.
Conduct periodic training sessions for managers and sales personnel regarding title regulations and procedures and issue a written memo to managers and sales personnel whenever regulations change.
Professional appearance and a neat work area.
Performs other duties as assigned or requested to assure optimum service levels.
Maintains a high level of confidentiality.
Maintain records
We do our best to get back to every applicant, however, we receive hundreds of applicants for the ECT Team and cannot get back to everyone with limited hiring bandwidth.
Banking Services Specialist
Specialist Job 8 miles from Miami Beach
Only candidates with US Work Authorization will be considered.
Job Summary: Exercises technical expertise and knowledge of functions, policies and procedures while performing Letter of Credit transactions such as issuances, negotiations, and payments. In addition, same expertise and knowledge should be applied to transactions related to Documentary Collections.
Primary Responsibilities:
Carefully reads and follows instructions and/or documents to determine disposition of items, this includes issuance, payment, and negotiation. When necessary, coordinates with Account managers for proper processing of instructions.
Following procedures inputs information in the Letters of Credit/Documentary Collections system verifying that all information provided is accurate, complete, and follows the applicable regulations and the Uniform Customs and Practices for Documentary Credits (UCP 500) for Letters of credit and International Chamber of Commerce (I.C.C.) Publication No. 522 for Documentary Collections.
Follow up on instructions and documents provided by the Account Manager and keep files up to date.
Makes sure that the names of all buyers, beneficiaries, assignees of assignments of proceeds and transferees, as well as the names of all vessels, planes and transportation companies appearing in all letters of credit and documentary collections processed by the department must without exception, be scanned against the OFAC list and other lists according to the Bank Secrecy Act policies and procedures of the bank.
Knowledge of ACH Process.
Verifies that all work has been processed correctly.
Prepares and process check payments and fund transfer when necessary or requested.
Prepares and sends correspondence either via regular mail or courier.
May use SWIFT and/or e-mail to obtain and transmit information to customers, agencies and/or vendors.
Performs necessary research and investigations and/or assists supervisor in finding information to process work.
Keeps control of any new instructions or amendment received. Properly report discrepancies to the interest parties and act according to policies and procedures to correct any problem that may have arisen.
When necessary, do the corresponding traces and follow up according to procedures.
Reconcile and investigate any differences encountered in the reports and/or system.
Perform functions related to wire transfer transactions.
Validate and process payments, such as swifts, wire transfers and bank to bank requests.
Qualifications:
To perform this job successfully, an individual must be able to perform each duty satisfactorily.
Education and Experience:
Two years of college or technical school; or six months to one-year related experience and/or training; or equivalent combination of education and experience.
Language Skills:
Speak, read, and write English and Spanish.
Ability to read and interpret documents such as regulations, operating and maintenance instructions, and procedure manuals.
Ability to write routine reports and correspondence.
Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.
Other Skills and Abilities:
Computer literate with basic knowledge of standard word processing, spreadsheet, and database programs.
Equal Opportunity/Affirmative Action Employer, M/F/V/D
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Insurance Operations Specialist
Specialist Job 4 miles from Miami Beach
Compensation: $60,000 - $65,000 base salary
Our client is seeking a seasoned Insurance Operations Specialist to support their growing life insurance business. This role is ideal for a detail-oriented professional with extensive experience in life insurance operations, policy administration, and client service.
Key Responsibilities:
Oversee policy administration, including applications, underwriting support, and renewals.
Manage client onboarding, ensuring smooth transitions and proper documentation.
Track late payments, premium processing, and policy changes.
Coordinate with insurance carriers and internal teams to resolve policy-related issues.
Ensure compliance with regulatory requirements and industry best practices.
Provide exceptional customer service and act as a liaison between clients and carriers.
Support senior leadership with reporting, process improvements, and operational efficiency initiatives.
Qualifications:
3+ years of experience in life insurance operations.
Deep understanding of policy administration, underwriting, and compliance.
Strong attention to detail with excellent organizational skills.
Ability to manage multiple priorities in a fast-paced environment.
Proficiency in insurance software and CRM systems.
This role is perfect for someone who enjoys the operational side of life insurance and wants to contribute to a growing firm in a dynamic industry.
Claims Specialist - Coral Gables, FL
Specialist Job 8 miles from Miami Beach
The Claims Specialist works with and reports to the Department Manager. The position is located in person/ onsite at 75 Valencia Ave, Coral Gables, FL 33134.
Job Essential Duties and Responsibilities: To perform the job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Minimum one year of medical claims processing experience.
Medical, dental and vision claims adjudication.
Utilize MWG Administrators Policy Administration System and Claims Management Software to verify eligibility and review members accounts based on the policy assigned.
Input data into MWG Administrators Claims Management Software.
Handle incoming mail, provider appeals, inquire, and racers. Review member correspondence and process or direct to the appropriate department.
Maintain quality customer services by following customer service practices, responding to customer inquiries.
Perform periodic audits on individual and group policies to verify claims have been paid correctly.
Protect operations by keeping claims information confidential.
Ensures legal compliance by following company policies, procedures, and guidelines.
Identify and escalate issues to supervisors.
Meet or exceed all performance metrics.
Be knowledgeable and have a clear understanding of the business processes within Morgan White Group including all internal departments, insurance carriers, brokers/agents, and group contacts.
Perform other duties as assigned by the Department Manager.
Billing Specialist
Specialist Job 4 miles from Miami Beach
Our partner is seeking a meticulous and detail-oriented Billing Specialist to join their legal team. The ideal candidate will have extensive experience with Clio billing software and a solid understanding of legal billing processes. This role involves managing billing operations, ensuring accuracy and efficiency in invoicing, and providing exceptional support to their legal professionals and clients.
Key Responsibilities:
• Manage all aspects of the billing process using Clio billing software.
• Generate, review, and distribute client invoices in a timely and accurate manner.
• Monitor and follow up on outstanding receivables, ensuring timely payments.
• Handle billing inquiries from clients and resolve any discrepancies or issues.
• Maintain accurate records of all billing transactions and client accounts.
• Collaborate with attorneys and legal staff to ensure accurate time entry and expense tracking.
• Prepare and analyze billing reports, providing insights to improve billing efficiency.
• Assist with the implementation and optimization of billing processes and procedures.
• Ensure compliance with legal billing guidelines and regulations.
• Provide training and support to staff on Clio billing software and billing best practices.
Qualifications:
• Proven experience as a Billing Specialist, with a focus on Clio billing software.
• In-depth knowledge of legal billing practices and procedures.
• Excellent attention to detail and organizational skills.
• Strong analytical and problem-solving abilities.
• Proficiency in using Clio billing software and other billing systems.
• Excellent communication and interpersonal skills.
• Ability to work independently and as part of a team.
• High level of integrity and professionalism.
• Familiarity with legal terminology and law firm operations is a plus.
Benefits:
• Competitive salary and performance-based bonuses.
• Comprehensive health, dental, and vision insurance.
• Retirement plan with employer matching.
• Paid time off and holidays.
• Professional development opportunities.
• Supportive and collaborative work environment.
How to Apply: Interested candidates should submit their resume detailing their qualifications and experience. Otherwise email resumes to ********************************.
Product Merchandising Specialist
Specialist Job 13 miles from Miami Beach
Compensation: $59,000 with 5% bonus potential
Balfour & Co. is one of the world's leading Collegiate and High School commencement services companies, offering innovative, personalized products like class jewelry, yearbooks, regalia, school uniforms and photography. With brands such as Balfour , GradImages , ArtCarved , and more, we've been helping students celebrate life's most meaningful moments since 1913.
Why Join Us?
This role offers a dynamic opportunity to contribute to our class jewelry marketing initiatives, collaborating with a passionate team to create memorable experiences for students and alumni.
Position Summary: You will play a crucial role in managing and coordinating the product categories within our organization. Your primary responsibility will be to oversee the development, procurement, and marketing of products within specific categories to ensure their success and profitability. You will work closely with cross-functional teams, including product managers, purchasing specialists, marketing specialists, sales representatives, and suppliers, to drive growth and meet business objectives. The Product Merchandising Specialist is responsible for market analysis, product assortment planning, inventory management, and ensuring the seamless execution of product launches and promotions.
Essential Position Functions:
Market Research and Analysis: Conduct market research and analysis to identify trends, customer preferences, and competitive landscape within assigned product categories.
Product Assortment Planning: Collaborate with product managers to curate and optimize product assortments based on market trends, customer demands, and business goals.
Vendor Management: Work with purchasing to establish and maintain strong relationships with vendors and suppliers, and manage product pricing, quality, and availability.
Inventory Management: Work with purchasing to monitor inventory levels, ensure timely replenishment, and implement effective inventory management strategies to minimize stock-outs and excess inventory.
Product Launches and Promotions: Coordinate and oversee the successful execution of product launches, promotions, and marketing campaigns, ensuring proper alignment with overall marketing strategies.
Sales and Performance Analysis: Track and analyze product sales performance, monitor key performance indicators (KPIs), and identify areas for improvement or growth opportunities.
Cross-functional Collaboration: Collaborate with various internal teams, including marketing, sales, operations, and finance, to ensure effective communication and alignment of strategies and goals.
Continuous Improvement: Stay updated with industry trends, new product innovations, and emerging technologies relevant to assigned product categories. Propose and implement process improvements to enhance operational efficiency and customer satisfaction.
Compliance and Quality Assurance: Ensure all products within the assigned categories comply with legal and regulatory standards. Monitor product quality and work closely with suppliers to address any quality issues promptly.
Adapt deliverables and deadlines with changing work priorities, market conditions, and business needs.
Education/Experience:
Bachelor's degree in fashion merchandising, product development or a related field. Relevant certifications or additional training in product management or category management are a plus.
Prior experience in product management, category management, or a related role within the retail or e-commerce industry is preferred.
Strong analytical and problem-solving skills with the ability to interpret data, identify trends, and make data-driven decisions.
Excellent verbal and written communication skills to effectively collaborate with internal teams, vendors, and stakeholders.
Strong organizational and multitasking abilities to manage multiple product categories, prioritize tasks, and meet deadlines.
Meticulous attention to detail to ensure accuracy in product assortment planning, vendor management, and promotional activities.
Ability to work collaboratively in a team environment, fostering positive relationships and contributing to a cohesive work environment.
Enthusiasm and a genuine interest in consumer products, market trends, and customer needs within assigned product categories.
English/Spanish preferred.
Operations Specialist
Specialist Job 4 miles from Miami Beach
We are seeking a detail-oriented and proactive Operations Specialist to join our team. In this role, you will be a key player in managing and optimizing our third-party logistics fulfillment operations, focusing on problem-solving, data analysis, and client satisfaction. You will work closely with our clients to ensure their fulfillment needs are met efficiently and effectively while addressing any issues that arise and leveraging data to drive continuous improvement. This role requires a strong analytical mindset, excellent problem-solving abilities, and the capability to manage multiple projects and client interactions simultaneously.
Specific Responsibilities:
Client Interaction & Support: Act as the primary contact for clients, addressing their inquiries related to fulfillment operations through various communication channels including Slack, email, and phone.
Fulfillment Management: Collaborate with the warehouse and operations teams to oversee and coordinate fulfillment/logistics tasks, ensuring accurate and timely processing of orders.
Data Analysis & Reporting: Utilize data analysis to monitor fulfillment performance, identify trends, and generate reports. Use insights to recommend and implement process improvements.
Problem-Solving: Proactively identify and resolve issues that impact order accuracy, on-time delivery, and overall client satisfaction. Develop and implement solutions with Grip's technology team.
Project Coordination: Manage client projects and requests using project management tools to ensure timely and effective completion.
Client Meetings: Schedule and conduct regular meetings with clients to discuss their fulfillment needs and provide updates. Document these meetings with detailed notes and action items.
Continuous Improvement: Assess current processes and workflows to identify areas for improvement. Propose and implement new strategies and technology to enhance client experience and operational efficiency.
Proactive Communication: Inform clients of any events or changes affecting their orders or delivery timelines, ensuring transparency and managing expectations effectively.
Qualifications:
Education: Bachelor's degree in Business, Logistics, Supply Chain Management, or a related field is preferred.
Experience: Prior experience in 3PL fulfillment operations, client experience management, account management, and/or analytics is highly desirable.
Interpersonal Skills: Strong ability to build and maintain relationships with clients, ensuring their needs are understood and addressed.
Communication: Excellent written and verbal communication skills to convey information clearly and professionally.
Analytical Skills: Strong analytical and problem-solving skills with the ability to use data to drive decisions and improvements.
Accountability: Ability to manage multiple tasks and projects in a fast-paced environment while maintaining attention to detail.
Join us in this dynamic role where your problem-solving skills and analytical expertise will drive exceptional client experiences and operational excellence.
Equal Employment Opportunity Statement: Grip is an equal opportunity employer, dedicated to complying with all applicable non-discrimination laws. We are committed to providing an inclusive workplace environment, where all employees and applicants are treated with respect and without discrimination based on race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), national origin, age, disability, genetic information, or any other characteristic protected by law.
Intake Specialist
Specialist Job 41 miles from Miami Beach
We represent victims of sexual abuse in civil cases. Our attorneys have extensive experience advocating for survivors of sexual abuse. We are dedicated to helping victims of these horrible crimes heal the wounds of their abuse by empowering them through civil litigation.
Position Overview
We are currently seeking a Bilingual Intake Specialist to join our Intake Department and assist with the first point of contact for potential new clients. This role is on-site in Boca Raton. The Intake Specialist will manage live calls from potential clients, conduct respectful intakes, and gather necessary information with confidentiality and care. You will prepare and send retainers via DocuSign, handle legal documentation, and professionally communicate with leads who do not meet the firm's criteria. The role also involves following up with prior leads through calls, emails, and texts, as well as performing general administrative tasks such as organizing files and maintaining records. Collaboration with attorneys and other team members will ensure a smooth and timely client intake process.
This Position Offers Competitive Pay + Significant Bonus Opportunities
Schedule
Saturday through Wednesday 9:00 AM-5:30 PM
Qualifications
Bilingual (English/Spanish) is required
Strong verbal and written communication skills with a focus on active listening, professionalism, and empathy
Ability to build rapport with potential clients, demonstrating care and understanding while managing sensitive topics
Professional and courteous telephone manner, with the ability to manage high volumes of calls in a calm and patient manner
Strong organizational skills and ability to manage multiple tasks simultaneously while maintaining accuracy and confidentiality
Technology-savvy with the ability to quickly learn new systems, and proficiency in Microsoft Office Suite, DocuSign, and legal software
A compassionate and understanding approach to working with survivors of sexual abuse, while maintaining professionalism
Prior experience in a legal or intake environment is a plus, but not required
Why Join Us:
Competitive Compensation - Base salary with significant bonus opportunities
Career Growth - Opportunity to grow within a reputable and supportive law firm
Meaningful Work - Make a direct impact by helping potential clients navigate their legal needs
Practice Support Specialist - Aesthetics - Miami
Specialist Job 4 miles from Miami Beach
Practice Support Specialist - Aesthetics
My client is a global medical device company that manufactures innovative technologies and solutions that specifically target dermatology and plastic surgery. They are seeking to hire a Practice Support Specialist responsible for helping to implement strategies to drive success of client's practice and utilization of products/solutions. In this role, you will help manage accounts and provide support at events, conferences and tradeshows.
Responsibilities:
Assist in implementing strategies to drive client success
Provide support at events, tradeshows and conferences
Support management of assigned sales accounts
Upsell; suggest new/additional products and services to existing customers
Establish and maintain existing client relationships that ensure retention and increase business
Maintain product/service knowledge, attend trainings as needed
Travel to client sites
Requirements:
Bachelor's Degree required
Min. 1-2 year of Aesthetics experience currently working within a practice
Patient-facing experience required
Bilingual Spanish required
Experience doing patient consults and upselling
Experience in Aesthetics and/or cash-based medicine
Social media marketing skills
Experience with Meta Post Scheduling (Facebook and Instagram)
Strong Communication & Presentation skills
Excellent Analytical & Organizational skills
Ability to multi-task and prioritize
Proficient in Microsoft Office suite
Proficient in Canva required and Meta or HubSpot Scheduling
Ability to travel within territory as needed
Offering:
Base Salary $60,000
Quarterly Bonus $10K/quarter
Year 1 @ plan $100,000
Car Allowance
Full Benefits Package
Direct Sales Recruiting, LLC, (DSR) and DirectHR are National Recruitment organizations partnering with National, Regional and Local Clients to bring qualified candidates a career and a future. DSR offers over 50 years combined Recruitment, Sales and Management experience. We are, along with our clients, an Equal Opportunity Employer and are committed to hiring and supporting a diverse workforce. A M/F/D/V
Technical Support Specialist
Specialist Job 26 miles from Miami Beach
With a goal of Superior Customer Service, your responsibilities will include:
Assisting Customer Success Specialists with technical support during GPS device installation & activation calls
Guide installers over the phone on how to install our products in vehicles and equipment
Troubleshoot GPS devices that might be having issues after being checked by Customer Success or Fleet Specialists
Authorize repair appointments for customers
Work closely with dispatchers to schedule service calls
Able to be “on-call” when required for scheduled afterhours technical support
Work on special customer projects assigned by the leadership team
Provide training to new installers over the phone or in person/onsite
Create wiring diagrams to assist installers during the installation of our products
Qualifications required:
Prefer 2 years' experience in 12-volt electronics installation, (i.e. car audio & alarm installation)
Able to work a flexible schedule including Saturdays
Exceptional Team Player with high regard for providing excellent Customer Success
Innovative & solution-oriented problem solver
Punctual, responsible, accountable and attention to details are a MUST
Great follow-up skills with a sense of urgency to resolve clients' requests
Ability to function well in a fast-paced office environment
CRM knowledge or ability to learn computer systems quickly
Proficient in Microsoft Office & other computer applications
Great communication skills both written and verbal
Must have transportation
Bilingual in Spanish is a MUST
Pass a background check and drug test
Willingness to jump in to help in any area of the company when needed.
We offer:
Energetic & positive team
High performance, Supportive & fun work environment
Benefit package includes health insurance (employee participation), Simple IRA, PTO days and more.
Growth opportunities and professional challenges
Work for a financially stable company with 30 years of experience
Insurance Specialist
Specialist Job 4 miles from Miami Beach
Responsible for managing escrow accounts by tracking/monitoring/analyzing and disbursing, insurance and PMI related to Mortgage, Commercial, Commercial Real Estate, Consumer Loans and Home Equity Loans and Lines in order to maintain current insurance policies for all loans serviced by the bank. Responsible for maintaining and updating escrow information on core servicing system. Monitor various reports for verification of accurate insurance tracking with vendors and force placing delinquent taxes and insurance. The following tasks will need to be performed:
JOB CLASSIFICATION INFO
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.
Processing escrow disbursements:
Obtain a copy of the Monthly Escrow Disbursement Report and process all insurance disbursements due. Typically, the insurance company will send invoices to the bank for payment of the renewal premium. However, if the invoice for payment is not been received, contact the insurance company or borrower to request it. Prepare and mail cashier's check payable to insurance companies.
Imaging
:
In the Bank's imaging system, Image all insurance documentation for each loan secured by collateral property requiring it. Insurance documents must be imaged in its corresponding loan file under the “Insurance” tab by type of insurance or document. The following lists the insurance documents:
Insurance Policies:
Hazard, Windstorm, Liability, Flood, Business Contents, Auto/Boat/Airplane and Business Interruption Policies.
Other Insurance Related Documents:
Insurance application, proof of payment
Flood determination and flood notice
Notices sent to borrower for expired/deficient insurance policy
Force placed policies
Flood Deficiency Tracking Input Sheet
Flood Coverage Worksheet prepared by the closing area
QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
EDUCATION and/or EXPERIENCE
AA in business administration or equivalent; and at least 2 years related experience and/or training; or equivalent combination of education and experience
Must possess a solid knowledge of banking policies, procedures and banking regulations (State and Federal government) and BSA compliance
Knowledgeable with loan documentation
OTHER SKILLS AND ABILIITIES
Strong analytical skills
Proficient in verbal and written communication skills
Bilingual (English/Spanish) is highly desirable
Excellent written and verbal communication skills. Fluency in English and Spanish (reading, written & spoken).
Proficient in Excel, Word, Power Point, Access and other applications in order to create reports, charts, spreadsheets and presentations for statistical reporting purposes
Must be accurate and detailed oriented
Ability to very effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization in both English and Spanish.
Strong interpersonal and communication skills
Demonstrated ability to resolve complicated issues as they arise
Proven organizational skills and demonstrated ability to prioritize and multi-task
High regards to the importance of confidentiality
Able to conduct research projects with minimal supervision/guidance.
Proficiency in EXCEL and WORD
Able to identify and resolve problems in a timely manner
Able to exhibit objectivity and openness to others' view; welcome feedback, and contribute to building a positive team. Good interpersonal, communications and organizational skills
Able to work on diversified projects while meeting deadlines. Work with integrity and ethically upholding organizational values
Able to plan and organize work schedules, and task activities. Any other duties/task assigned as needed
LANGUAGE SKILLS
Ability to read, analyze, and interpret general business periodicals, instructions, correspondence, memos, technical procedures, or governmental regulations; able to write reports, business correspondence. Able to effectively present information and respond to questions from groups of managers, employees and as well as outside contacts.
ENGLISH LANGUAGE
Ability to speak, understand, read and write English at an advanced level.
FOREIGN LANGUAGE
Ability to speak, understand, read and write Spanish is desirable but not required.
MATHEMATICAL SKILLS
Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions, and decimals, compute rate, ratio and percent.
COMPUTER SKILLS
Strong computer skills including extensive experience with MS Office applications including Word, Excel, & PowerPoint
WORK ENVIRONMENT
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Work involves reading and concentration via typing and proofreading activities
The noise level in the work environment is usually moderate.
PHYSICAL DEMANDS
While performing the duties of this Job, the employee is regularly required to sit and use hands to finger, handle, or feel. The employee is frequently required to stand; walk; reach with hands and arms and talk or hear. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision and ability to adjust focus.
The physical demands described above are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
TRAVEL REQUIREMENTS
Travel requirements are low and are almost exclusively limited to local travel.
INTERCREDIT BANK IS AN EQUAL OPPORTUNITY EMPLOYER
Sales Account Specialist
Specialist Job 26 miles from Miami Beach
with a strong culture, high paying salary
combined with bonuses and a slew of employee benefits.
Empire Medical Training is the leading educational seminar provider to physicians, nurses, and other licensed healthcare professionals. With 25 years providing accredited training seminars and certification programs throughout the United States, Empire continues to shape the Aesthetics, Anti-Aging, and Pain Management fields through innovation, a full curriculum of 52+ workshops, and a faculty comprised of the most renowned medical professionals in the medical community.
Empire offers a full curriculum of hands-on training workshops in Aesthetics, Anti-Aging, Pain
Management, Business, Marketing, and more. Empire also offers online to supplement CME requirements.
Our customers are healthcare professionals interested in learning specialized techniques to
maximize their earning potential and their procedural skills. Some examples of the procedures
taught include performing Botox injections, using Lasers, and performing epidural injections. The training programs are conducted either through live hands-on workshops offered at hotels around the country or virtually.
Job Description:
An exciting opportunity for sales professionals who are seeking a challenge and want to grow professionally and financially. Employees in this position will be responsible for managing a portfolio of assigned customers. They will also focus on developing new business from existing clients and actively seeking new sales opportunities to drive revenue for the organization.
Deliverables and Responsibilities:
Full-time IN-OFFICE, Monday through Friday, with a 40-hour workweek and one Saturday a month
Working in Fort Lauderdale, alongside other account managers and a full team of educational professionals
Handle inbound calls from our customer base of Physicians and Nurses interested in attending educational seminars
NO COLD CALLS needed as company is 26 years established
Leads come from Website base that attracts over 5000 visitors per day
Position entails speaking with clients on the phone, outbound calls and communicating with them by email and other means
In addition to acquiring new customers, each Inside Sales associate will support our client base by answering questions and helping them prepare for upcoming training events
Qualifications (Education, Experience and Skills)
Minimum 3 years' experience working as a sales or account executive, preferably with professionals such as Physicians and Nurses
Extensive experience in sales preferably with professionals such as Physicians and Nurses
Experience working with customer CRM is important as working with a CRM is an integral part of the position (examples include SalesForce, Zoho, HubSpot, and MS Office)
Health Care background is a plus
We are seeking exceptional individuals to join our team and support our growth! If you are interested in helping others, possess high energy while speaking on the phone, and find excitement in sales and problem-solving, this opportunity is perfect for you.
Job Type: Full-time
Salary: Range $50,000.00 - $90,000.00 strong commission and bonus schedule, The average inside sales associate generates over $80,000, and, if you are a strong sales executive the potential to earn over $100,000 is very possible. In addition, there are pathways for growth in every position available through Empire Medical Training!
If you are not generating at least this minimum, you are not actively engaging customers and selling.
Benefits:
Fun environment & strong culture
401(k)
401 (k) matching
Dental insurance
Health insurance
Life insurance
Paid time off
Vision insurance
Schedule:
8 hour shift (9am - 6pm) IN OFFICE
Day shift
Monday to Friday
Weekend availability
Supplemental pay types:
Bonus pay
Commission pay
Ability to commute/relocate:
Fort Lauderdale, FL 33306: Reliably commute or planning to relocate before starting work (Required)
Background checks and reference checks will be performed. The company is a medium-sized firm with a 15% market share.
We're an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.
Closing Specialist
Specialist Job 26 miles from Miami Beach
Builders Capital is looking for a highly motivated Closing Specialist to join our team! As a Closing Specialist, you'll play a critical role in the final stages of the loan process, ensuring accuracy and compliance with regulatory guidelines. We're looking for detail-oriented, proactive professionals who excel in fast-paced environments, and excellent communication skills.
At Builders Capital, we are on a mission to reshape the future of construction financing. As the nation's largest private construction lender, we provide innovative, tailored financing solutions to developers, builders, and investors. Our goal is simple: to be our clients' most valued partner by offering aggressive rates, flexible loan terms, and unmatched service. We're setting ourselves apart by being creative in our financing solutions, leveraging cutting-edge technology, and maintaining an agile, in-house servicing team that ensures quick funding and a smooth process. Builders Capital is leading the charge in addressing the nationwide housing shortage, with approximately 5 million homes needed to meet demand. We're here to help build those homes, one project at a time.
What You'll Do:
Guide loans through the loan closing process.
Gather documentation, data entry, review and validation of loan documentation, preparation of closing documents, and loan funding.
Manage pipeline to ensure all title commitments and closing documents are ordered promptly.
Communicate with escrow, loan officers, and processors via telephone and email to obtain information, answer questions, and coordinate closing efforts to help borrowers reach closing promptly.
Draw closing documents without error, engaging with management, legal, and underwriting as needed.
Review preliminary settlement statement and closing disclosures provided by Escrow.
Review executed loan documents for accuracy. Obtain original signatures and initials on all closing packages before approving the release of wires or releasing escrow to record.
Clear closing conditions based on the documentation provided. Obtain and document exceptions as needed.
Adhere to policies for wire disbursements.
Confirm wire instructions before sending the initial funding package.
Assist in file assignments and load balancing to optimize the workflow of the Closing Department.
Use sound judgment and standard industry practice to meet or eliminate requirements from the title commitment.
Aid in clearing post-closings conditions, loan sales, and due diligence reviews as needed.
Help leadership with ad hoc projects as assigned.
What We're Looking For:
Detail-Oriented: You have an eye for precision and ensure that all loan-related documentation and processes are handled accurately.
Team Player: Collaborative mindset, working with multiple teams to ensure smooth operations and loan progression.
Proactive: You take initiative and work independently to solve complex loan scenarios and improve workflows.
Adaptability: Take on additional responsibilities as needed, with job duties subject to change.
Why You'll Love It Here:
At Builders Capital, we believe in taking care of our team. Here's a sneak peek at the benefits that come with joining us:
Innovative Environment: Join a forward-thinking company at the forefront of the construction finance industry with access to cutting-edge technology and resources.
Work Flexibility: Enjoy a flexible work environment where you can balance team leadership with your personal life.
National Impact: Be part of a nationwide operation that's shaping the future of construction financing and making a difference for builders, developers, and homeowners across the U.S.
Health Insurance - We've got you covered! Builders Capital pays 100% of your medical insurance premiums to keep you healthy and stress-free, offering a PPO and HSA plans.
Health Savings Account (HSA) - We contribute annually into your HSA account (prorated from your hire date) and for those the select our HSA plan.
Competitive Compensation - We offer competitive wages that reward your expertise and hard work.
Paid Time Off - Take time to recharge with 3 weeks of paid time off each year.
Paid Holidays - Enjoy 10 paid holidays throughout the year so you can spend quality time with family, friends, or doing whatever you love.
We're here to support you both professionally and personally-because when you thrive, we all thrive.
This job posting highlights the most critical responsibilities and requirements of the job; however, there may be additional duties, responsibilities, and qualifications for this job.
Construction Loan Services II LLC (Builders Capital) and its affiliates are Equal Employment Opportunity (EEO) employers and welcome all qualified applicants. This is a full-time exempt position. The job description contained herein is not intended to be a comprehensive list of the duties and responsibilities of the position, which may change without notice.
Submissions Specialist
Specialist Job 4 miles from Miami Beach
Do you have incredible attention to detail? Are you looking to enter the Finance Sector?
We have immediate opportunities for entry to junior level professionals interested in leveraging their proven success and expanding their career in the financial services industry.
Description of Responsibilities (after a 1-2 week training period):
Accurately and thoroughly audit/review bank statements, application submissions.
Quickly interpret bank statements for key information such as average daily balances, debits, revenue credits, negative days, NSF's, number of deposits, and other criteria as determined.
Identify and flag any trends that may increase underwriting risk.
Review credit and business scores, ownership records, mortgage or lease records, site inspections or other factors used by senior underwriters.
Successfully meet or exceed all Company established performance/production metrics
Proven time management skills.
Proven ability to work independently, accurately, quickly while focusing on details.
Proficient in Microsoft Office, particularly in use of Excel; able to navigate Excel spread sheets.
Bilingual (English/Spanish)
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Cruise Specialist - Miami
Specialist Job 4 miles from Miami Beach
BASIC PURPOSE: A Cruise Specialist is an exciting entry-level position that works to make people's vacation dreams come true. The position serves as the "voice" of Norwegian Cruise Line and is the first point of contact for most guests and travel agents, or "travel partners". The Cruise Specialist works within a telephone call center answering incoming calls to identify the callers' needs and sell the Norwegian products that match their vacation plans. The Cruise Specialist successfully performs these tasks by providing excellent customer service, utilizing their telephone communication skills and entering data into Norwegian's reservation system.
POSITION RESPONSIBILITIES:
Service and process new and existing individual reservation requests from travel agents and direct guests, resulting in a positive customer experience.
Escalate all issues and pertinent matters to the appropriate resource to ensure resolution.
Communicate with specific organizational support departments as necessary.
Demonstrate effort in maximizing revenue opportunities by offering to confirm space, offering stateroom category upgrades, communicate vacation value, provide ship attributes, offer air and land components, along with all available ancillary products.
Apply expected behaviors to correct opportunities identified as a result of any quality related observations.
Adhere to all applicable department attendance, phone adherence and conformance expectations as outlined in new hire training and through Supervisor guidance.
Perform other job-related functions as assigned.
KNOWLEDGE AND EXPERIENCE:
EDUCATION: High school diploma or equivalent.
EXPERIENCE: 0-2 years call center, sales or related travel industry experience. Working knowledge of reservation system within a call center environment preferred, but not required.
KNOWLEDGE & SKILLS:
Ability and desire to take initiative in providing a positive and fun atmosphere for customers with a strong focus on the overall customer experience with each and every interaction.
Ability and willingness to follow up with each and every customer as needed in the most efficient manner as possible with correct and accurate information.
Possess a genuine desire to want to help and assist others.
Ability to quickly learn and maintain basic understanding of applicable policies and procedures in order to reserve new and service existing reservations within Norwegian's reservation system.
Exhibit positive, pleasant and courteous behavior within the Quality Program expectations, while engaging internal and external customers.
Understand the need to remain focused during every customer engagement to heighten the level of overall accuracy and customer satisfaction.
Understands basic need to secure reservations by requesting to reserve a new booking on all rate quotes. In addition, maximize revenue opportunities by offering additional products, such as ancillary items, on all reservations.
Ability to utilize verbal and written communication skills to communicate with internal customers. This includes sending and responding to internal e-mail via Microsoft Outlook.
Ability and willingness to adhere to a strict attendance/work schedule policy, including break/lunch adherence, attendance and punctuality.
Within reasonable accommodation, ability to view and read PC monitor, training and reference material, as well as operate keyboard and PC mouse.
To Executive Search Firms & Staffing Agencies: NCLH does not accept unsolicited resumes from any agencies. All unsolicited resumes will be considered NCLH property, and NCLH will not be obligated to pay a referral fee. This includes resumes submitted directly to Hiring Managers without contacting the NCLH Human Resources Talent Acquisition Department.
Telemarketing Specialist
Specialist Job 4 miles from Miami Beach
C² Multimedia is a modern advertising agency located in Miami, FL, specializing in helping small to medium businesses with advertising media. The company focuses on locating and managing advertising outlets to help businesses grow profits and brand awareness in today's dynamic advertising landscape, from direct mail publications to online advertising.
Role Description
We need a Lead Generation Specialist at C² Multimedia in Miami, FL. The Sales Development Specialist will be responsible for lead generation, customer service, communication, customer support, appointment setting, and sales activities on a day-to-day basis.
Qualifications
Lead Generation and Sales skills
Customer Service and Customer Support skills
Strong Communication skills
Experience in telemarketing or sales roles
Ability to work in a fast-paced environment
Ability to qualify leads and set appointments
Excellent interpersonal and negotiation skills
Proficiency in Microsoft Office and CRM software
High school diploma or equivalent; Bachelor's degree is a plus
Compensation
This is very flexible position made up of two revenue streams.
A base salary
A three tier commission structure made up
Appointment Setting (Commission on initial sale only)
Shared Commission (50/50 split with Account Executive)
Full Account management (Account Executive Status. Usually for customers who don't need ant personal interaction)
Commercial Loan Specialist
Specialist Job 41 miles from Miami Beach
Seeking a Commercial Loan Specialist for a Financial Services Firm in South Florida! This individual will be responsible for performing loan reporting and monitoring functions to support the firm's financing efforts. This person will be responsible for managing all aspects of loan servicing operations, ensuring accuracy, compliance, and efficiency in processing loan transactions.
Responsibilities
Perform quality control reviews of underwriting and findings
Monitor performance and carryout servicing functions
Analyze borrower tax transcripts and financial condition to create strategic decisions
Communicate with borrowers and vendors regularly on account status
Create balance statements, communicate payment activities with accounting, borrowers and client
Process quality control reports and resolve exceptions to aide in monitoring portfolio performance
Handle day-to-day servicing objectives, including updates to databases and documenting recent activities
Monitor and ensure that borrowers properly complete required quarterly filings
Collect and review borrower annual income tax returns
Assess fraud and bad debt risk throughout the duration of the loan
Deliver related reports and records as directed
Qualifications
Bachelor's degree in Finance or a related business field
2+ years of experience in the financial services industry
Commercial lending or monitoring experience with a focus on small business loans
Strong critical thinking, reasoning and problem-solving skills with exceptional attention to detail
Strong Excel skills required
"Ascendo is a certified minority owned staffing firm, we welcome and celebrate diversity. Ascendo is an Equal Opportunity Employer and does not discriminate on the basis of race, color, religion, sex including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, retaliation, parental status, military service or any non-merit factor.”
Fraud Prevention Specialist
Specialist Job 41 miles from Miami Beach
Onsite opportunity five days a week including one day in the weekend.
About the Company
FinTech, eCommerce company, that provides brand name durable goods to consumers on a lease-to-own (LTO) basis through its ecommerce marketplace and LTO payment method. It also provides LTO technology platforms to retailers and e-tailers to enter transactions with consumers who want to obtain durable goods, but do not have the available cash or credit.
About the Role
The Fraud Prevention Specialist is part of the Risk Management Fraud Operations team, responsible for meeting daily productivity targets and adhering to standard operating procedures and compliance policies. You will handle Personally Identifiable Information (PII) and other highly confidential customer data, always ensuring its protection. Limited cell phone use is permitted during working hours to maintain data security.
Responsibilities
Analyze reports and cases to identify high-risk activities, apply conditions, and clear cases based on customer actions.
Underwrite customer bank account cashflows and conduct Ability to Pay assessments.
Review customer documents for potential identity theft or fraud indicators.
Maintain accurate documentation and reporting for all activities.
Collaborate with Customer Service, Collections, IT, and Compliance to address and resolve issues.
Handle PII and other sensitive customer data with the utmost care, ensuring compliance with confidentiality and security protocols.
Meet or exceed daily productivity and quality targets.
Adhere to all company policies regarding the limited use of cell phones and security procedures.
Qualifications
Associate degree desired.
Experience
Minimum 2 years in the financial industry, preferably in consumer finance, call center, QA, Retail fraud, order management and or Customer service.
Fraud prevention retail and/or leadership experience in a call center/fraud environment.
Proficient in Microsoft Excel and Word.
Strong analytical and communication skills, both written and verbal.
Ability to perform financial calculations (e.g. account balances, deposits, income).
Collections Specialist
Specialist Job 41 miles from Miami Beach
We are seeking a detail-oriented and proactive Collections Specialist to join our team. This role is responsible for managing and reducing outstanding balances by communicating with customers, negotiating payment solutions, and ensuring compliance with company policies and industry regulations. The ideal candidate will possess strong problem-solving skills, excellent communication abilities, and a customer-centric approach to collections.
Key Responsibilities:
Manage and oversee accounts receivable and collection efforts for past-due balances.
Contact customers via phone, email, and written correspondence to collect outstanding debts.
Maintain accurate records of customer interactions, payment agreements, and collection efforts.
Analyze customer accounts and identify trends to improve collection strategies.
Collaborate with internal teams to resolve billing discrepancies and disputes.
Negotiate payment arrangements while maintaining positive customer relationships.
Ensure compliance with federal, state, and company policies related to collections.
Prepare and present reports on collection activities and aging accounts.
Qualifications & Skills:
2+ years of experience in collections, accounts receivable, or a related field.
Strong understanding of billing and collections processes.
Excellent negotiation and conflict-resolution skills.
Ability to communicate professionally and effectively with customers.
Proficiency in MS Office and accounting software (experience with ERP systems is a plus).
Strong attention to detail and ability to manage multiple tasks.
Knowledge of relevant laws and regulations related to debt collection.