Customer Experience Advocate
Specialist job in Orlando, FL
Our expertise in Innovative Medicine is informed and inspired by patients, whose insights fuel our science-based advancements. Visionaries like you work on teams that save lives by developing the medicines of tomorrow.
Join us in developing treatments, finding cures, and pioneering the path from lab to life while championing patients every step of the way.
We are searching for the best talent for a Customer Experience Advocate to be in Orlando, Florida
Job Summary: We are seeking a dedicated Customer Experience Advocate for our inbound call team. The ideal candidate should possess a genuine passion for assisting patients and healthcare providers, outstanding communication abilities and a commitment to delivering exceptional customer service. This role requires a solution-oriented approach to managing incoming calls, addressing customer inquiries, resolving issues, and ensuring overall customer satisfaction.
Key Responsibilities:
Answer inbound calls promptly and professionally while striving for one-call resolution
Serve as the primary point of contact for inquiries and escalations from in-bound calls
Support patients, healthcare provider offices and field teams with information collection, benefit verification savings program access, specialty pharmacy triage, and shipment set up.
Assist customers with inquiries regarding products and services.
Resolve customer complaints and provide appropriate solutions.
Accurately document customer interactions in the database.
Maintain a thorough understanding of product offerings to effectively assist customers.
Adhere to company policies and procedures while providing high-quality service.
Collaborate with team members to enhance customer experience.
Meet or exceed performance metrics, including call response time and customer satisfaction scores.
Provide process feedback and suggest service delivery improvements.
Ensure customers receive accurate product and service information to make informed decisions.
Promptly resolve customer complaints and issues, escalating complex problems to management when necessary.
Required Qualifications:
High school diploma or equivalent
Minimum of 2 years' experience in healthcare setting with a focus on a customer service role
Excellent communication and interpersonal skills.
Strong problem-solving skills and ability to think on your feet.
Ability to work in multiple systems at one time
Proficient in using customer service software, databases, and tools.
Ability to work in a fast-paced environment and handle stress effectively.
Ability to work shift between 9am - 8pm EST.
Preferred Qualifications:
Experience reading a phone script
Technical Support Analyst
Specialist job in Orange City, FL
Technical Support Analyst - 3-Month Contract (Orlando Area)
Looking for an opportunity to make an impact on a high-visibility technology rollout? Join Visionaire Partners as a Technical Support Analyst and help drive a mission-critical implementation.
What You'll Do:
Spend about 70% of your time setting up and breaking down equipment, 30% troubleshooting and repairs
Shadow and support the lead technician
Replace outdated hardware (8GB PCs and 4:3 monitors)
Handle hardware swaps for new systems, label printers, scanners, iPads, and more
Keep workstations tidy and professionally organized (because cable chaos is never a good look)
Manage inventory, follow device naming conventions, and escalate printer issues as needed
Support SIM/TCP training sessions and related equipment
Follow IT security processes and contribute to continual improvement initiatives
What You Bring:
1+ year of tech support experience (hardware, software, Windows, MS Office, AD, networking)
Strong deskside troubleshooting skills
Ability to image, configure, and re-image PCs with approved apps and systems access
Excellent documentation, communication, and customer service chops
Flexibility to work some weekends or on-call shifts
Valid driver's license, reliable vehicle, and ability to transport IT gear between offices
Must pass background and drug screening (marijuana excluded)
Details:
Contract Duration: Jan 9, 2026 - Apr 9, 2026
Location: On-site across Orlando area offices
Perks: Visionaire Partners offers a competitive W-2 contractor benefits package, including 401(k) with match, health coverage, FSAs, life and disability insurance, and more.
Healthcare Specialist
Specialist job in Maitland, FL
SHIFTS
M-F 10am-7pm
M-F 10:30am-7:30pm
M-F 11am-8pm
Responsibilities
Communicate with customers via phone, email and chat
Provide knowledgeable answers to questions about product, pricing and availability
Work with internal departments to meet customer's needs
Data entry in various platforms
Qualifications
At least 1 - 3 years' of relevant work experience
Excellent phone etiquette and excellent verbal, written, and interpersonal skills
Ability to multi-task, organize, and prioritize work
Cosmetology Specialist - Full Time - Walt Disney World
Specialist job in Orlando, FL
Have you ever wanted to be a part of the creation of wigs for world-class entertainment offerings? We are currently seeking Cosmetology Specialists! In this role, we are the subject matter experts in the creation and production of wigs and facial hair, as well as advanced makeup, airbrush, and prosthetic application. We also build and maintain wig and makeup documentation for our world-famous Disney Characters, Entertainers, and Special Event performers. You will report to the Cosmetology Manager. As part of the consideration process for this role, you must successfully complete a six (6) hour in person assessment at the Walt Disney World Resort. The pay rate for this role in Florida is $24.00 per hour.
Is your CV ready If so, and you are confident this is the role for you, make sure to apply asap.
Select benefits may be provided as part of the compensation package, such as medical, financial, and/or other benefits. To learn more about our benefits visit: Basic Qualifications :
Be at least 18 years of age
A valid Driver's License
A valid FL Cosmetology License
Two (2) + years of experience with synthetic and/or human hair wig styling
Confirmed knowledge of complex makeup application techniques
Ability to work outdoors in various weather conditions and at varying elevations
Physical role requiring prolonged standing or sitting, walking long distances and repetitive bending, twisting, grasping, clutching with hands at or above chest level for extended periods
Willing to work with elements made from natural or synthetic materials including fur, latex, or mylar
Additional Information :
SUBMITTING YOUR APPLICATION
After clicking "Apply Now" below, the employment application will open in a new window. xevrcyc Please complete ALL pages of the application by clicking "Next" on each page, then "Submit" on the final page. KEYWORD: WDWCasting, WDW Casting
Multi-Line Claim Specialist- Commercial Auto
Specialist job in Maitland, FL
Commercial Auto - Multi Line Claim Specialist
Hours: Monday - Friday, 8:00 AM to 4:30 PM ET
Salary Range: $60,000-$85,000
NY License required
At CCMSI, we look for the best and brightest talent to join our team of professionals. As a leading Third Party Administrator in self-insurance services, we are united by a common purpose of delivering exceptional service to our clients. As an Employee-Owned Company, we focus on developing our staff through structured career development programs, rewarding and recognizing individual and team efforts. Certified as a Great Place To Work, our employee satisfaction and retention ranks in the 95th percentile.
Reasons you should consider a career with CCMSI:
Culture: Our Core Values are embedded into our culture of how we treat our employees as a valued partner-with integrity, passion and enthusiasm.
Career development: CCMSI offers robust internships and internal training programs for advancement within our organization.
Benefits: Not only do our benefits include 4 weeks paid time off in your first year, plus 10 paid holidays, but they also include Medical, Dental, Vision, Life Insurance, Critical Illness, Short and Long Term Disability, 401K, and ESOP.
Work Environment: We believe in providing an environment where employees enjoy coming to work every day, are provided the resources needed to perform their job and claims staff are assigned manageable caseloads.
The Multi-Line Claim Specialist position is responsible for the investigation and adjustment of assigned general liability claims. This position may be used as an advanced training position for promotion consideration for supervisory/management positions. The position is also accountable for the quality of multi-line claim services as perceived by CCMSI clients and within our corporate claim standards.
Responsibilities
Investigate, evaluate and adjust multi-line claims in accordance with established claim handling standards and laws.
Establish reserves and/or provide reserve recommendations within established reserve authority levels.
Review, approve or provide oversight of medical, legal, damage estimates and miscellaneous invoices to determine if reasonable and related to designated multi-line claims. Negotiate any disputed bills or invoices for resolution.
Authorize and make payments of multi-line claims in accordance with claim procedures utilizing a claim payment program in accordance with industry standards and within established payment authority.
Negotiate settlements in accordance within Corporate Claim Standards, client specific handling instructions and state laws, when appropriate.
Assist in the selection, referral and supervision of designated multi-line claim files sent to outside vendors. (i.e. legal, surveillance, case management, etc.)
Review and maintain personal diary on claim system.
Assess and monitor subrogation claims for resolution.
Compute disability rates in accordance with state laws.
Effective and timely coordination of communication with clients, claimants and other appropriate parties throughout the multi-line claim adjustment process.
Provide notices of qualifying claims to excess/reinsurance carriers.
Compliance with Corporate Claim Handling Standards and special client handling instructions as established.
Qualifications
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Excellent oral and written communication skills.
Initiative to set and achieve performance goals.
Good analytic and negotiation skills.
Ability to cope with job pressures in a constantly changing environment.
Knowledge of all lower level claim position responsibilities.
Must be detail oriented and a self-starter with strong organizational abilities.
Ability to coordinate and prioritize required.
Flexibility, accuracy, initiative and the ability to work with minimum supervision.
Discretion and confidentiality required.
Reliable, predictable attendance within client service hours for the performance of this position.
Responsive to internal and external client needs.
Ability to clearly communicate verbally and/or in writing both internally and externally.
Education and/or Experience
10+ years multi-line claim experience is required.
Bachelor's Degree is preferred.
NY license required
Computer Skills
Proficient with Microsoft Office programs.
Certificates, Licenses, Registrations
Adjusters license may be required based upon jursidiction.
AIC, ARM or CPCU Designation preferred.
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Work requires the ability to sit or stand up to 7.5 or more hours at a time.
Work requires sufficient auditory and visual acuity to interact with others.
CORE VALUES & PRINCIPLES
Responsible for upholding the CCMSI Core Values & Principles which include: performing with integrity; passionately focus on client service; embracing a client-centered vision; maintaining contagious enthusiasm for our clients; searching for the best ideas; looking upon change as an opportunity; insisting upon excellence; creating an atmosphere of excitement, informality and trust; focusing on the situation, issue, or behavior, not the person; maintaining the self-confidence and self-esteem of others; maintaining constructive relationships; taking the initiative to make things better; and leading by example.
Compensation & Compliance
The posted salary reflects CCMSI's good-faith estimate in accordance with applicable pay transparency laws. Actual compensation will be based on qualifications, experience, geographic location, and internal equity. This role may also qualify for bonuses or additional forms of pay.
CCMSI offers a comprehensive benefits package, which will be reviewed during the hiring process. Please contact our hiring team with any questions about compensation or benefits.
Visa Sponsorship:
CCMSI does not provide visa sponsorship for this position.
ADA Accommodations:
CCMSI is committed to providing reasonable accommodations throughout the application and hiring process. If you need assistance or accommodation, please contact our team.
Equal Opportunity Employer:
CCMSI is an Affirmative Action / Equal Employment Opportunity employer. We comply with all applicable employment laws, including pay transparency and fair chance hiring regulations. Background checks are conducted only after a conditional offer of employment.
#CCMSICareers #CCMSIMaitland #EmployeeOwned #ESOP #GreatPlaceToWorkCertified #ClaimsSpecialist #LiabilityClaims #HybridWork #FloridaJobs #InsuranceCareers #GeneralLiability #AutoClaims #MultiJurisdiction #FLAdjusters #CommercialAuto #NowHiring #InsuranceJobs #FLLiability #IND123 #LI-Hybrid
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Auto-ApplyPatient Claims Specialist - Bilingual Only
Specialist job in Orlando, FL
We are united in our mission to make a positive impact on healthcare. Join Us!
South Florida Business Journal, Best Places to Work 2024
Inc. 5000 Fastest-Growing Private Companies in America 2024
2024 Black Book Awards, ranked #1 EHR in 11 Specialties
2024 Spring Digital Health Awards, “Web-based Digital Health” category for EMA Health Records (Gold)
2024 Stevie American Business Award (Silver), New Product and Service: Health Technology Solution (Klara)
Who we are:
We Are Modernizing Medicine (WAMM)! We're a team of bright, passionate, and positive problem-solvers on a mission to place doctors and patients at the center of care through an intelligent, specialty-specific cloud platform. Our vision is a world where the software we build increases medical practice success and improves patient outcomes. Founded in 2010 by Daniel Cane and Dr. Michael Sherling, we have grown to over 3400 combined direct and contingent team members serving eleven specialties, and we are just getting started! ModMed's global headquarters is based in Boca Raton, FL, with a growing office in Hyderabad, India, and a robust remote workforce across the US, Chile, and Germany.
ModMed is hiring a driven Patient Claim Specialist who will play a pivotal role in shaping a positive patient experience within our passionate, high-performing Revenue Cycle Management team. As a critical team member, you will support patients receiving care from ModMed BOOST service providers and doctors, ensuring their account needs are met excellently. This direct interaction with our customers' patients makes you an integral part of ModMed's business. It opens the door to an exhilarating career path for individuals driven by a passion for healthcare and exceptional customer service within a fast-paced Healthcare IT company that is genuinely Modernizing Medicine!
Your Role:
Serve as primary contact for all inbound and outbound patient calls regarding patient balance inquiries, claims processing, insurance updates, and payment collections
Initiate outbound calls to patients of RCM clients to understand and address any account/payment issues, such as demographic and insurance updates
Input and update patient account information and document calls into the Practice Management system
Special Projects: Other duties as required to support and enhance our customer/patient-facing activities
Skills & Requirements:
High School Diploma or GED required
Availability to work 9:30-5:30pm PST or 11:30am to 8:30 pm EST
Minimum of 1-2 years of previous healthcare administration or related experience required
Basic understanding of medical billing claims submission process and working with insurance carriers required (e.g., Medicare, private HMOs, PPOs)
Manage/ field 60+ inbound calls per day
Bilingual required (Spanish & English)
Proficient knowledge of business software applications such as Excel, Word, and PowerPoint
Strong communication and interpersonal skills with an emphasis on the ability to work effectively over the telephone
Ability and openness to learn new things
Ability to work effectively within a team in order to create a positive environment
Ability to remain calm in a demanding call center environment
Professional demeanor required
Ability to effectively manage time and competing priorities
#LI-SM2
ModMed Benefits Highlight:
At ModMed, we believe it's important to offer a competitive benefits package designed to meet the diverse needs of our growing workforce. Eligible Modernizers can enroll in a wide range of benefits:
India
Meals & Snacks: Enjoy complimentary office lunches & dinners on select days and healthy snacks delivered to your desk,
Insurance Coverage: Comprehensive health, accidental, and life insurance plans, including coverage for family members, all at no cost to employees,
Allowances: Annual wellness allowance to support your well-being and productivity,
Earned, casual, and sick leaves to maintain a healthy work-life balance,
Bereavement leave for difficult times and extended medical leave options,
Paid parental leaves, including maternity, paternity, adoption, surrogacy, and abortion leave,
Celebration leave to make your special day even more memorable, and company-paid holidays to recharge and unwind.
United States
Comprehensive medical, dental, and vision benefits
401(k): ModMed provides a matching contribution each payday of 50% of your contribution deferred on up to 6% of your compensation. After one year of employment with ModMed, 100% of any matching contribution you receive is yours to keep.
Generous Paid Time Off and Paid Parental Leave programs,
Company paid Life and Disability benefits, Flexible Spending Account, and Employee Assistance Programs,
Company-sponsored Business Resource & Special Interest Groups that provide engaged and supportive communities within ModMed,
Professional development opportunities, including tuition reimbursement programs and unlimited access to LinkedIn Learning,
Global presence and in-person collaboration opportunities; dog-friendly HQ (US), Hybrid office-based roles and remote availability for some roles,
Weekly catered breakfast and lunch, treadmill workstations, Zen, and wellness rooms within our BRIC headquarters.
PHISHING SCAM WARNING: ModMed is among several companies recently made aware of a phishing scam involving imposters posing as hiring managers recruiting via email, text and social media. The imposters are creating misleading email accounts, conducting remote "interviews," and making fake job offers in order to collect personal and financial information from unsuspecting individuals. Please be aware that no job offers will be made from ModMed without a formal interview process, and valid communications from our hiring team will come from our employees with a ModMed email address (*************************). Please check senders' email addresses carefully. Additionally, ModMed will not ask you to purchase equipment or supplies as part of your onboarding process. If you are receiving communications as described above, please report them to the FTC website.
Auto-ApplyZoological Specialist, Associate (Aviculture)
Specialist job in Orlando, FL
At SeaWorld, we're passionate about caring for animals. In fact, we've already rescued over 40,000 animals (and counting!). And we can save you from being stuck in just another job. Join us and help bring joy, excitement, and lasting memories to people from around the world. We're seeking enthusiastic, dedicated, and hard-working individuals to become our Ambassadors. Join us and play an important part on our incredible team!
What you get to do:
* Prepare food and monitor of food intake
* Clean, maintain and enhance exhibits and support areas
* Identify, observe, report and act on observations
* Pick up behavioral and physiological trends based on observations
* Maintain accurate, legible records
* Assist with veterinary treatments and procedures, capture and restraint of birds, care of rehab birds
* Set up for breeding season, monitors eggs and chicks in exhibits, monitors incubators, hand-rears chicks
* Provide excellent customer service to include assisting with tours and education programs
* Train others in shift duties with supervisor monitoring.
* Other duties as required
What it takes to succeed:
* Must have a high school diploma or equivalent
* Must have 2 years bird experience
* Must have a valid state driver's license and be able to obtain a company driver's license
* Ability to complete provided CPR and Emergency First Aid training/certification
* Must have excellent written and verbal communication skills
* Must be able to swim and work in/around water
* Must be able to stand for long periods of time
* Must be able to lift 50 pounds
* Must be able to push/pull 25 pounds
* Must be available to work varying shifts or hours based on park hours; i.e. be able to work opening and closing shifts
Position level and Compensation rate will be contingent on professional zoological animal care experience at an AZA or equivalent facility.
Level is determined through review and assessment of applicable experience by Zoo leadership. Experience required for each level is detailed below:
* Associate: Entry level position
* Specialist: Minimum of 12 months (2,080 hours) professional zoological experience
* Senior: Minimum of 2.5 years (5,200 hours) professional zoological experience
* Senior 1: Minimum of 5 years (10,400 hours) professional zoological experience
As a 365 day/year operation, candidates are expected to provide flexible availability to support year-round operating needs. This may include, but is not limited to, working opening, mid-day and closing shifts during peak and non-peak seasons, as well as weekends and holidays.
The perks of the position: Ambassadors will enjoy a fun, fast-paced environment, and great teammates, as well as:
* FREE park admission
* Discounts on park admission tickets and passes for family and friends
* Park discounts on food, merchandise, etc.
* Scholarship opportunities
* Exclusive employee events and giveaways
EEO Employer:
SEAWORLD PARKS & ENTERTAINMENT IS AN EQUAL OPPORTUNITY EMPLOYER. ALL APPLICANTS WILL BE CONSIDERED WITHOUT REGARD TO AGE, RACE, COLOR, RELIGION, SEX, NATIONAL ORIGIN, SEXUAL ORIENTATION, PREGNANCY, GENDER IDENTITY OR EXPRESSION, DISABILITY OR COVERED VETERAN STATUS.
Auto-Apply(LPN) Call Center Nurse Specialist // Orlando FL 32822
Specialist job in Orlando, FL
Business Call Center Nurse Specialist Visa GC/Citizen Division Pharmaceutical Pay Negotiable Duration 3 Months contract Qualifications DESCRIPTION Essential Duties and Responsibilities · Adheres to principles as stipulated by program specific contractual agreements and UBC Service's practices which may include:
o
Patient Support:
Make outbound phone calls to patients who have opted into a patient support program, make additional calls as directed and be available to support these patients by phone at all other times. Receive inbound phone calls from patients, healthcare professionals and consumers and provide a professional resource for inquiries.
o
Resource:
Answer patient, consumer and healthcare professional questions and suggest appropriate resources.
o
Referral Source:
Make appropriate referrals for additional training, support groups, program materials, or literature, and to recommend that the patients contact personal physicians for additional information, directions and care.
o
Collect Data:
Assemble accurate, timely, clear data and complete summary of follow-up phone calls, patient inquiries, and outcomes in an electronic environment.
o
Educator:
Complete patient teaching in relation to the use of products
·
Participates in program specific customer meetings and training sessions.
·
Participates in program specific orientation meetings and demonstrates clinical competency on written tests.
·
Performs special projects and performs other duties as it pertains to specific contract performance.
Other Job Functions
·
Performs other related duties as assigned or requested.
Job Qualifications
Required Education and Experience:
High school degree or equivalent; Licensed Practical Nursing program (LPN) certification required. 3 years of hands-on nursing experience through direct patient care or Specialty Pharmacy experience. Active, unrestricted Nursing license in the state of employment
License/Certifications
·
Ability to obtain and sustain Nursing license in required states including but not limited to: Florida
Additional Skills
·
Analyze data
·
Answer telephones
·
Develop/maintain networks on a broad cross section
·
Effective at group involvement
·
Handle multiple tasks
·
Compile data/statistics
·
Establish filing system
·
Input data into computer systems
·
Problem solving
·
Research information
·
Strong communications-written and verbal
·
Time management
·
Effective interpersonal, negotiating and communication skills required.
Computer Skills
·
Accurate Data entry
·
Windows Environment
·
Online Applications
·
Visual concentration on computer screens
·
Multi-user computer systems
·
Personal Computer
·
Microsoft Office - Word, Excel, Microsoft Outlook
Working Conditions/Physical Demands
·
Normal office environment
·
Lifting under 10 pounds
If you are available and interested then please reply me with your updated copy of resume or can call me at
**************
.
Additional Information
Thanks & Regards,
Ranadheer Murari
|
Team Recruitment
|
Mindlance, Inc.
|
W
:
************
*************************
Easy ApplyBrazil Tax Application Specialist
Specialist job in Clermont, FL
Must Have Technical/Functional Skills * Brazilian Citizenship (Mandatory) * Fluent in Portuguese (Mandatory) * Strong functional knowledge of Brazilian tax applications, specifically: o Thomson Reuters Mastersaf DFE o Thomson Reuters TaxOne * Experience with SAP integration for tax applications.
* Basic understanding of cloud technologies (AWS, Azure, or GCP).
Roles & Responsibilities
* Implement and support Thomson Reuters tax solutions for Brazil, specifically Mastersaf DFE and TaxOne.
* Ensure compliance with Brazilian tax laws and localization requirements.
* Collaborate with cross-functional teams to integrate tax applications with SAP systems.
* Participate in full-stack development activities for custom solutions:
o Front-End: React.js
o Back-End: Node.js or equivalent technologies
* Assist in designing and implementing cloud-based solutions (basic cloud knowledge required).
* Troubleshoot and resolve issues related to tax applications and integrations.
* Provide documentation and training for implemented solutions.
Generic Managerial Skills, If any
Preferred Qualifications (Good to Have):
* Hands-on experience in Full Stack Development:
o Front-End: React.js
o Back-End: Node.js, Java, or similar
* Familiarity with API integration and middleware solutions.
* Knowledge of Brazilian tax compliance processes and reporting.
Soft Skills:
* Strong analytical and problem-solving skills.
* Excellent communication and collaboration abilities.
* Ability to work independently and in a team environment.
Base Salary Range: $90,000 - $110,000 per annum
TCS Employee Benefits Summary:
Discretionary Annual Incentive.
Comprehensive Medical Coverage: Medical & Health, Dental & Vision, Disability Planning & Insurance, Pet Insurance Plans.
Family Support: Maternal & Parental Leaves.
Insurance Options: Auto & Home Insurance, Identity Theft Protection.
Convenience & Professional Growth: Commuter Benefits & Certification & Training Reimbursement.
Time Off: Vacation, Time Off, Sick Leave & Holidays.
Legal & Financial Assistance: Legal Assistance, 401K Plan, Performance Bonus, College Fund, Student Loan Refinancing.
#LI-SV2
#LI-KUMARAN
Radiology Scheduling Specialist
Specialist job in Lakeland, FL
Job Title: Scheduling Specialist
Type of Shift: Full Time JOB SUMMARY: The Scheduling Specialist receives a high volume of telephone calls daily and schedules appointments while maintaining a high level of customer service and quality patient care. Administration of the scheduling process includes scheduling a high volume of patient appointments with very little error and ensuring overall patient satisfaction.
JOB RESPONSIBILITIES: 1. Answers telephone calls in the scheduling phone queue and incoming calls in a courteous and timely manner. 2. Schedules and reschedules patient exams in the appropriate time slot and correct facility in a prompt, pleasant and helpful manner. 3. Verifies and updates all patient information in the EMR system including but not limited to patient demographics and insurance information. 4. Navigates and follows all steps of the scheduling process including assigning the correct exam tasks, referring physician information, selecting the correct exam, and by correctly spelling medical terms and diagnosis. 5. Identifies the correct CPT codes and fees for self-pay exams. 6. Knowledgeable in all imaging studies to answer basic questions for the patient or referring physicians' offices and recites exam preparation guidelines. 7. Reports equipment problems and/or irregularities in a timely manner. 8. Accurately fills out scheduling questionnaires and sends them to the inbound fax to be attached to the appropriate patient account. 9. Performs related work as required. 10. Customer Service. WORK EXPERIENCE/EDUCATIONAL REQUIREMENTS: 2 or more years in the Medical Field preferred. Medical Assistant Certification preferred. High school diploma or GED. SKILLS/PHYSICAL REQUIREMENTS: Skills in establishing and maintaining effective working relationships with staff, patients and referring physician offices, and the ability to work independently. This job requires prolonged sitting; Normal vision range with the absence of color blindness, normal hearing, and normal eye to hand coordination and manual dexterity; the ability to distinguish letters and symbols. This position may require lifting up to 25 pounds.
Auto-ApplyVehicle Product Application Specialist
Specialist job in Haines City, FL
Job Description
Hiring Immediately! INTEGRO has immediate opportunities available for those with and without any prior experience.
JOIN OUR TEAM
With over 40 years in the automotive industry, INTEGRO is a fast-growing company looking to expand our team with people who have great character, take pride in their work, and want to build a career.
INTEGRO is looking for individuals to join our team at one of our dealership locations and seeking those who are self-motivated with a strong work ethic and great attention to detail. As part of our team, you will be working onsite at one of our automotive dealership locations processing both new and used vehicle inventory, playing a key contributing role in providing exceptional customer service.
No prior automotive experience is required - paid onsite training is available!
What we offer:
Competitive compensation with bonus/incentive potential
Payroll processed weekly with direct deposit
Healthcare options including medical, vision, and dental
401(k) savings and retirement plans
Life insurance
Paid time off
Paid onsite training with growth opportunities
Full-time and part-time positions available
What we are looking for:
Respectful and reliable with a positive “team-player” mindset.
Exceptional attention to detail.
Strong work ethic with the ability to work in a fast-paced, customer service-driven environment.
Present yourself well with a clean, professional appearance.
Excellent communication and time management skills.
Flexible schedule and available weekends.
Proactive, reliable, and trustworthy.
Takes pride in their work and enjoys working outdoors.
Valid driver's license with a clean driving record.
Pass drug screening and background check.
Prior automotive experience is a plus but not required.
Overview of this position's responsibilities:
Clean/wash exterior and interior of vehicles, including washing cars applying exterior and interior protectants.
Printing and applying marketing or vehicle information.
Checking and filling tire pressure.
Inspect vehicles for noticeable defects and communicate all defects to the manager.
Must maintain a safe, clean, and organized work area.
Follow all safety instructions and company policies.
Provide exceptional customer service and work with your team to ensure all customer needs are met.
Other duties may be assigned based on location requirements.
This position does require frequent movement and getting into and out of vehicles repeatedly during each work shift. Portions of this work may be completed inside or outside under varying climate conditions.
Flat-Rate Positions Available: Rates from $600 - $850 weekly! Apply with us and start your future today!
With over 40 years in the automotive industry, we have provided a wide range of products and services to all levels within the automotive sector. If you are looking for a career in the automotive industry, this is an excellent opportunity for you.
INTEGRO is proud to be an equal opportunity employer and a drug-free, alcohol-free, and substance-free workplace. All employment is contingent upon completing a background investigation and drug testing.
INTEGRO is proud to be an equal opportunity employer and a drug-free, alcohol-free, and substance-free workplace. All employment is contingent upon completing a background investigation and drug testing.
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Collections Specialist
Specialist job in Orlando, FL
DIAMOND RESORTS™ OFFERS:
Medical, dental, vision, 401K and life insurance
Resort discounts for team members, family, and friends
Career growth opportunities
A healthy work-life balance with paid time off
Fun work environment
Job Description
JOB SUMMARY
Under general direction, the Collections Specialist works with all collections accounts including mortgage, vacation, sampler and/or maintenance fees via a systematic assignment, a manual list as assigned by management, or an inbound and outbound dialer campaign.
ESSENTIAL JOB FUNCTIONS
Provides customer service regarding collection issues, questions and processing payments and/or refunds.
Resolves account discrepancies and maintains tracking of accounts worked concisely and professionally.
Responsible for reducing delinquency for assigned accounts.
Monitors and maintains account adjustments, small balance write offs, customer reconciliation and processes credit memos.
Reviews open accounts for collection efforts.
Makes outbound calls, maintaining professional communication at all times via phone and in person.
Adheres to the Fair Debt Collection Practices Act (FDCPA) and any other regulations governing the collections process.
Utilizes computer systems to handle skip tracing.
Reviews terms of sales and/or loan documents and attempts to collect customer payments.
Provides timely follow-up on payment arrangements and documentation required per account.
Locates customers using credit bureau information, background checks, loan documents, and other paperwork and/or databases.
Ensures customer information is correct and updates information as necessary.
Identifies issues attributing to account delinquency and discusses with management for best practices and process resolution.
Responsible for exceeding departmental performance standards and quality assurance expectations.
Completes all required company trainings and compliance courses as assigned.
Adheres to company standards and maintains compliance with all policies and procedures.
Performs other related duties as assigned.
Qualifications
EDUCATION
High School Diploma or equivalent.
EXPERIENCE
No prior experience or training required.
No supervisory experience required.
SUPERVISORY RESPONSIBILITIES
This position does not include any supervisory responsibilities.
LICENSE & CERTIFICATIONS
This position does not require licenses or certifications.
SKILLS & ABILITIES
This position requires the capability to understand and follow both oral and written directions as well as knowledge and usage of correct business English and office practices. Must be able to communicate effectively with others, analyze and resolve problems, maintain effective working relationships, and interact successfully with internal and external customers.
Specific skills and abilities include, but are not limited to the following:
Computer proficiency in Microsoft Word, Excel and Outlook.
Excellent customer service skills.
Proficient in time management; the ability to organize and manage multiple priorities.
Ability to take initiative and effectively adapt to changes.
Able to establish and maintain a cooperative working relation.
Able to use sound judgment; work independently, with minimal supervision.
Able to perform a variety of duties, often changing from one task to another of a different nature, with impending deadlines and/or established timeframes.
Competent in public speaking.
Performs well with frequent interruptions and/or distractions.
Additional Information
Please note that Hilton Grand Vacations (HGV) acquired Diamond Resorts International (DRI) as of August 02, 2021. If you apply to work at a Diamond Resorts company you will be an applicant of a subsidiary of HGV. A transition to HGV will occur as we integrate technology, systems and branding, but it will take time until our separate operating systems, employment policies and benefits are fully integrated. As a result, for a period of time, employees will receive correspondence and messaging from Diamond Resorts as well as from HGV and related entities.
At Diamond Resorts, we have nearly 8,000+ team members who deliver unforgettable vacation experiences to members, owners and guests around the globe each and every day. Our teams have a passion for hospitality, customer service, and consistently go above and beyond expectations.
Our relentless leaders ensure that our teams stay motivated and engaged, and deliver on our mission, while growing their careers. Plus, because we're a leader in the vacation ownership industry, Diamond is constantly growing and creating new, innovative ways for our members to vacation.
Diamond Resorts is an Equal Opportunity Employer
Apply Today! Link Below!
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Collections Specialist
Specialist job in Lakeland, FL
Seeking a collections specialist to manage overdue accounts, negotiate payment plans, and ensure timely debt recovery while maintaining positive customer relationships. $500.00 monthly training bonus potential for the first 60 days. You can earn up to $3000.00 monthly bonus.
Responsibilities:
Provide excellent customer service while meeting collection goals
Manage a daily call queue.
Takes payments and assists management with requests for due date/deferments.
Light skip tracing on accounts
Identifies and recommends accounts for repossession.
Performs other essential functions as assigned.
Minimum qualifications:
Strong negotiation skills with proven ability to effectively handle difficult customers.
Ability to work in a fast-paced environment.
Able to adapt to change.
Problem Solving Drive for Results
Basic computer skills with the ability to type 30 wpm
Flexibility to work scheduled hours between 8:00 am - 6:00 pm Monday- Friday
Microsoft Excel: 1 year (Preferred)
Customer service: 1 year (Preferred)
Reliable transportation to Lakeland Fl 33805 or plan to relocate before starting (Required)
Benefits:
401(k)
Dental insurance
Health insurance
Life insurance
Paid time off
Vision insurance
Mid Finance Florida is an equal opportunity employer and a drug free work environment.
Auto-ApplyCollections Specialist
Specialist job in Orlando, FL
Atrium is partnering with a leading construction company specializing in commercial and residential projects across the region. With a commitment to quality, safety, and innovation, they have successfully completed numerous landmark projects. Currently, they are looking to add a Collections Specialist to join their team.
Salary/Hourly Rate:
$50k - $55k
Position Overview:
The Collections Specialist will be responsible for managing and executing the collection of outstanding accounts receivable for the company. This role requires a detail-oriented professional with strong communication skills and the ability to work in a fast-paced environment. The Collections Specialist will work closely with project managers, clients, and the finance team to ensure timely payments and resolve any billing issues.
Responsibilities of the Collections Specialist:
* Monitor accounts to identify outstanding debts.
* Investigate historical data for each debt or bill.
* Contact clients to ask about their overdue payments.
* Take actions to encourage timely debt payments.
* Process payments and refunds.
* Resolve billing and customer credit issues.
* Update account status records and collection efforts.
* Report on collection activity and accounts receivable status.
* Collaborate with internal departments (e.g., project management, finance) to resolve billing discrepancies.
* Maintain accurate and complete records of all collection activities.
Required Experience/Skills for the Collections Specialist:
* Proven experience as a Collections Specialist or similar role.
* Knowledge of billing procedures and collection techniques.
* Familiarity with laws related to debt collection.
* Excellent communication and negotiation skills.
* Ability to work independently and manage multiple tasks.
* Strong organizational skills and attention to detail.
* Proficiency in Microsoft Office Suite and accounting software.
Preferred Experience/Skills for the Collections Specialist:
* Experience in the construction industry.
* Knowledge of construction project billing processes.
* Familiarity with construction-related accounting software (e.g., Sage 300, Procore).
Education Requirements:
* High school diploma or equivalent is required.
* An Associate's or Bachelor's degree in Finance, Accounting, or a related field is preferred.
Benefits:
* Comprehensive health, dental, and vision insurance plans.
* 401(K) with company match.
* Paid time off and holidays.
Reimbursement Collection Specialist I
Specialist job in Lake Mary, FL
At Axium Healthcare Pharmacy, Inc., we believe in a better quality of life for patients and their healthcare partners when treating and managing the most complex conditions. We believe in relationships that make life easier, and where a helping hand and better clinical, economical, and overall health outcomes are always within reach, 24 x 7 x 365. Our mission is simple. We aim to partner with and guide our patients to their best possible outcomes. Our longstanding vision is to help our patients and healthcare providers reach and create a better path to treating and managing complex conditions, making their lives easier and giving them hope for a healthier future. Specialty pharmacy is not a new concept. In fact, Axium did not invent specialty pharmacy. But, we did invent a better way to do it. We do it through a combination of clinical expertise, nationwide reach and the delivery of committed, caring, unmatched service and support for everyone, every time with no excuses. And, we've been doing it for years. We invite you to ask us what we can do for you. Our answer to you will almost always be: “Yes, we do.” Established in 2000 and based in Lake Mary, Florida, Axium is a nationwide clinical specialty pharmacy that makes life easier for those managing chronic disease and complex therapies by offering a helping hand and a better path to therapy management. We are licensed and permitted to operate in all 50 states and Puerto Rico, and specialize in providing patients, physicians, nurses, health plans, and other health care providers and partners with injectable and oral brand-name products. Our focus is to “Improve outcomes one relationship at a time,” and we achieve this through an experienced patient care team of doctors of pharmacy, registered nurses, reimbursement specialists, and dedicated patient care coordinators; all of whom deliver the highest level of comprehensive care and clinical support with every prescription.
Job Description
The Reimbursement Collection Specialist I is responsible for collecting outstanding receivables from insurance companies, patients and physicians.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Include the following. Other duties may be assigned.
Ensures timely follow-up on all assigned claims to secure timely payment
Works with payers to determine reasons for denials, corrects and reprocesses claims for payment in a timely manner
Reduces claims in the over 90-day categories
Collects “Patient Responsibility” from the patient
Accurately documents all transactions with carriers and patients regarding the financial status of claims and documents progressive collection efforts into the appropriate collection notes in all required computer systems
Completes timely follow-up as required by department guidelines
Demonstrates successful collection meetings by adhering to all collection guidelines and rules
Mails, faxes or emails all appropriate collections correspondence
Receives incoming calls related to the Billing/Collections Department
Identifies uncollectible accounts and acquires approval for Bad-Debt Write/off
Maintains relationships with insurance companies
Generates and prepares patients statements and review them for accuracy prior to mailing
Utilizes the Internet for Insurance claims status
Assists with external audits
Be willing to cross-train and fill-in in other areas within the department
Works in an efficient and cohesive group environment
Supports group and management efforts
Completes daily, weekly and monthly tasks as required by department standards
Qualifications
QUALIFICATIONS:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions.
EDUCATION and/or EXPERIENCE:
High School Diploma or equivalent Associates Degree from college preferred or Certificate from a technical school for billing. Two years related experience in a healthcare environment and/or training; or equivalent combination of education and experience.
LANGUAGE SKILLS:
Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to our patients, intermediary, carriers and internal customers.
MATHEMATICAL SKILLS:
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rates, ratios, and percentages.
REASONING ABILITY:
Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Ability to assess and resolve problems involving a few concrete variables in standardized situations.
COMPUTER and INTERNET SKILLS:
Working knowledge of Outlook and Microsoft Word. The ability to create and populate simple Excel spreadsheets. Ability to navigate the web for the purpose of collections.
PHYSICAL DEMANDS:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to sit and talk and hear. The employee is occasionally required to stand; walk; use hands to finger; handle or feel; and reach with hands and arms. Specific vision abilities required by this job include close vision, ability to adjust focus. The ability to perform heavy data entry or other computer function which requires extensive keyboard use. The ability to lift and move for short distances boxes or files with a weight not to exceed 25 pounds.
WORK ENVIRONMENT:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions.
Must be able to work in an environment of open-space cubicles where the noise level is usually quiet.
OTHER SKILLS THAT APPLY:
Diplomacy
Professionalism
Filing
Organizing
Planning
Multi-tasking
Additional Information
All your information will be kept confidential according to EEO guidelines.
Collections Specialist
Specialist job in Orlando, FL
Insight Global is seeking to hire a Collections Specialist that will join a growing construction company. As the Collections Specialist, you will manage assigned account ledgers and ensure timely collection of past-due invoices and retainage. This role requires strong communication skills and the ability to work independently in a fast-paced environment.
Key Responsibilities:
- Manage a ledger of assigned accounts and follow up on past-due balances.
- Collect outstanding invoices via email and phone (20-40 calls daily).
- Monitor and update account status in internal systems.
- Collaborate with finance team to resolve discrepancies and ensure accurate reporting.
- Utilize Excel for tracking and reporting collections activities.
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to ********************.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: ****************************************************
Skills and Requirements
- 2+ years of experience in a collections role.
- Proficient with excel and strong with technologies/systems.
- Comfortable making 20-40+ calls and emails to vendors or clients to collect on overdue invoices.
- Great communication skills.
- Comfortable working on-site 5 days a week. - Experience with HighRadius or Sage Intacct
Collections Specialist
Specialist job in Orlando, FL
Under general supervision, in accordance with established policies and procedures, preserves the Credit Union's assets by controlling delinquent accounts, collecting delinquent loans, mortgages, visas and /or recovering collateral. Assist with department training and development of written procedures.
Essential Functions & Additional Responsibilities
Contacts members to resolve delinquencies or takes other appropriate collection actions while maintaining a tactful and resourceful manner to maintain a positive relationship. Uses various systems to document, skip trace, and track delinquency. Handle call back request from members and internal departments. Prepare hardship package for Loan Committee.
Maintain accurate, complete and timely records of all contact made and action taken on each delinquent account.
Perform clerical requirements such as posting payments and letter communications including but not limited to required repossession notifications.
Meets regularly with Collections Manager or Assistant Collection Manager to review collection results and to obtain recommendations on complicated or difficult accounts.
Cross trains in other areas or departments and performs other job related duties as assigned.
Education:
High school diploma or G.E.D.
Experience:
1-3 years of experience in lending or collections with good knowledge of the Fair Debt Collection Act, TCPA, Fair Lending, Litigation process, Bankruptcy and Repossession.
Other Skills:
Experience with Microsoft Word, Power Point, Excel and Outlook
Strong oral and written communication skills are essential to the position
Must demonstrate a functional knowledge of the Bank Secrecy Act in addition to other Federal laws, including but not limited to U.S. Patriot Act, Office of Foreign Assets & Control, Anti-Money Laundering, Right to Financial Privacy Act, and the Bank Bribery Act.
Auto-ApplyMicrosoft Specialist - Full Time
Specialist job in Orlando, FL
Have you ever wanted to be a part of the creation of wigs for world-class entertainment offerings? We are currently seeking Cosmetology Specialists! In this role, we are the subject matter experts in the creation and production of wigs and facial hair, as well as advanced makeup, airbrush, and prosthetic application. We also build and maintain wig and makeup documentation for our world-famous Disney Characters, Entertainers, and Special Event performers.
For a complete understanding of this opportunity, and what will be required to be a successful applicant, read on.
You will report to the Cosmetology Manager.
The pay rate for this role in Florida is $24.00 per hour.
Select benefits may be provided as part of the compensation package, such as medical, financial, and/or other benefits. A valid FL Cosmetology License
Confirmed knowledge of complex makeup application techniques
Ability to work outdoors in various weather conditions and at varying elevations
Physical role requiring prolonged standing or sitting, walking long distances and repetitive bending, twisting, grasping, clutching with hands at or above chest level for extended periods
Willing to work with elements made from natural or synthetic materials including fur, latex, or mylar
SUBMITTING YOUR APPLICATION
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Zoological Specialist (Associate to Senior Level)
Specialist job in Orlando, FL
At Discovery Cove Orlando, we're passionate about caring for animals. In fact, we've already rescued over 40,000 animals (and counting!). And we can save you from being stuck in just another job. Join us and help bring joy, excitement, and lasting memories to people from around the world. We're seeking enthusiastic, dedicated, and hard-working individuals to become our Ambassadors. Join us and play an important part on our incredible team!
What you get to do:
We have Animal Trainer positions in a variety of levels. All of them offer you the chance to provide care and compassionate training to a variety of magnificent animals. You will perform daily husbandry tasks, including administering vitamins and medications as directed, preparing food, and maintaining a safe and sanitary working area for all animal habitats.
* Observe animals and report any abnormalities to supervisor and team.
* Maintain all animal records and equipment.
* Ensure working environment follows established guidelines and safety procedures.
* Consistently display consideration, tolerance, cooperation, open communication, and reliability.
* Support education and general public shows in order to develop speaking skills and stage presence.
* Proactively engage with guests and respond to guest inquiries.
* Help prepare educational aspects of shows.
* Serve as secondary animal person and safety spotter when needed.
* Act as primary trainer when approved and as directed by leadership.
* Work with animals on basic behavior and behavioral modification techniques under supervision.
* Perform primary roles as assigned by area leadership.
* Engage in and execute all aspects of guest interaction programs.
* Work with animals using behavioral modification techniques as instructed.
* Train behavior to completion under minimal supervision.
* Lead education and general public shows, and guest interaction programs.
* Be proficient in application of behavioral modification techniques used across the organization. This includes developing and implementing new behavior; training naïve animals with minimum supervision; training behavior to completion without supervision; proactively maintaining conditioned behavior; and forming relationships with animals.
* Communicate professionally and effectively with Ambassadors, Vendors and our Guests.
* Perform other duties as assigned.
What it takes to succeed:
* SCUBA certified and have the ability to pass a dive physical.
* Able to complete provided CPR training/certification.
* At least 3 years of marine mammal experience.
* Able to demonstrate strong verbal communication skills and enthusiastically share a passion for the animals and conservation with our guests. Must be comfortable speaking to large groups of people on stage during presentations.
* Ability to lift, push, pull and/or carry up to 50 lbs.
* Position engages in extensive walking and standing throughout entire work shift and climb/ascend heights, if needed.
* Perform the following physical activities: kneeling, squatting, bend floor-to waist/waist-to-overhead, reach overhead, simple grasp and fine hand manipulation tasks (use of tools/keyboard/writing)
* Ability to work indoors and outdoors, in varying weather, to include extreme heat. Position may be exposed to fumes, dust, odors and cold/heat temperature extremes.
* Perform cleaning duties; including use of cleaning chemicals.
* Work a flexible schedule/hours based on business need, to include opening, mid-, and closing shifts; nights, weekends, and holidays.
* Must be flexible in work locations as placement will depend on business needs and career development opportunities.
As a 365 day/year operation, candidates must be available to work varying shifts/hours to support year-round operating needs. This may include working opening, mid-day, closing shifts, weekends and holidays.
The perks of the position:
* Paid Time Off
* Complimentary Park Tickets and Passes
* Park Discounts on Food and Merchandise
* Medical, Dental, and Vision Insurance
* 401K Retirement plan
* Voluntary Insurance
* Life Insurance
* Disability Benefits
* Tuition Reimbursement
* Dependent and Health Care Flexible Spending Accounts
* Employee Assistance Program
* Legal Assistance Plan
EEO Employer:
SEAWORLD PARKS & ENTERTAINMENT IS AN EQUAL OPPORTUNITY EMPLOYER. ALL APPLICANTS WILL BE CONSIDERED WITHOUT REGARD TO AGE, RACE, COLOR, RELIGION, SEX, NATIONAL ORIGIN, SEXUAL ORIENTATION, PREGNANCY, GENDER IDENTITY OR EXPRESSION, DISABILITY OR COVERED VETERAN STATUS.
Auto-ApplyReimbursement Collection Specialist I
Specialist job in Lake Mary, FL
At Axium Healthcare Pharmacy, Inc., we believe in a better quality of life for patients and their healthcare partners when treating and managing the most complex conditions. We believe in relationships that make life easier, and where a helping hand and better clinical, economical, and overall health outcomes are always within reach, 24 x 7 x 365. Our mission is simple. We aim to partner with and guide our patients to their best possible outcomes. Our longstanding vision is to help our patients and healthcare providers reach and create a better path to treating and managing complex conditions, making their lives easier and giving them hope for a healthier future. Specialty pharmacy is not a new concept. In fact, Axium did not invent specialty pharmacy. But, we did invent a better way to do it. We do it through a combination of clinical expertise, nationwide reach and the delivery of committed, caring, unmatched service and support for everyone, every time with no excuses. And, we've been doing it for years. We invite you to ask us what we can do for you. Our answer to you will almost always be: “Yes, we do.” Established in 2000 and based in Lake Mary, Florida, Axium is a nationwide clinical specialty pharmacy that makes life easier for those managing chronic disease and complex therapies by offering a helping hand and a better path to therapy management. We are licensed and permitted to operate in all 50 states and Puerto Rico, and specialize in providing patients, physicians, nurses, health plans, and other health care providers and partners with injectable and oral brand-name products. Our focus is to “Improve outcomes one relationship at a time,” and we achieve this through an experienced patient care team of doctors of pharmacy, registered nurses, reimbursement specialists, and dedicated patient care coordinators; all of whom deliver the highest level of comprehensive care and clinical support with every prescription.
Job Description
The Reimbursement Collection Specialist I is responsible for collecting outstanding receivables from insurance companies, patients and physicians.
ESSENTIAL DUTIES AND RESPONSIBILITIES: Include the following. Other duties may be assigned. Ensures timely follow-up on all assigned claims to secure timely payment Works with payers to determine reasons for denials, corrects and reprocesses claims for payment in a timely manner
Reduces claims in the over 90-day categories
Collects “Patient Responsibility” from the patient
Accurately documents all transactions with carriers and patients regarding the financial status of claims and documents progressive collection efforts into the appropriate collection notes in all required computer systems
Completes timely follow-up as required by department guidelines
Demonstrates successful collection meetings by adhering to all collection guidelines and rules
Mails, faxes or emails all appropriate collections correspondence
Receives incoming calls related to the Billing/Collections Department
Identifies uncollectible accounts and acquires approval for Bad-Debt Write/off
Maintains relationships with insurance companies
Generates and prepares patients statements and review them for accuracy prior to mailing
Utilizes the Internet for Insurance claims status
Assists with external audits
Be willing to cross-train and fill-in in other areas within the department
Works in an efficient and cohesive group environment
Supports group and management efforts
Completes daily, weekly and monthly tasks as required by department standards
Qualifications
QUALIFICATIONS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions.
EDUCATION and/or EXPERIENCE: High School Diploma or equivalent Associates Degree from college preferred or Certificate from a technical school for billing. Two years related experience in a healthcare environment and/or training; or equivalent combination of education and experience.
LANGUAGE SKILLS: Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to our patients, intermediary, carriers and internal customers.
MATHEMATICAL SKILLS: Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rates, ratios, and percentages.
REASONING ABILITY: Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Ability to assess and resolve problems involving a few concrete variables in standardized situations.
COMPUTER and INTERNET SKILLS: Working knowledge of Outlook and Microsoft Word. The ability to create and populate simple Excel spreadsheets. Ability to navigate the web for the purpose of collections.
PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit and talk and hear. The employee is occasionally required to stand; walk; use hands to finger; handle or feel; and reach with hands and arms. Specific vision abilities required by this job include close vision, ability to adjust focus. The ability to perform heavy data entry or other computer function which requires extensive keyboard use. The ability to lift and move for short distances boxes or files with a weight not to exceed 25 pounds.
WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions. Must be able to work in an environment of open-space cubicles where the noise level is usually quiet.
OTHER SKILLS THAT APPLY: Diplomacy Professionalism Filing Organizing Planning Multi-tasking
Additional Information
All your information will be kept confidential according to EEO guidelines.