Vehicle Service Specialist
Specialist job in Lake Forest, CA
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Are you looking to reach your full potential? Do you enjoy meeting new people and working in a team environment? Whether you are looking for a part-time job with flexible hours, or a full-time career with excellent advancement opportunities, Henley Companies, the largest franchisee of Valvoline Instant Oil Change, is proud to offer you the tools necessary to succeed.
We welcome all types of talent - no matter your background or experience. Wherever your confidence level is, we'll make sure you're trained in the services we offer including changing oil, check/filling vehicle fluids or inspecting/replacing lights and wipers. Our team of trainers are equipped to lead you through the path of self-made success. That's why we do not require any experience in our service centers! It doesn't matter if you're a recent high-school grad, a well-seasoned professional looking for a change, a veteran transitioning back into civilian life or somewhere in the middle.
THE TOOLS WE'LL PROVIDE TO YOU
Paid on-the-job training
No late evenings - Most locations close by 7pm
Competitive pay set at $21.50 per hour
Now offering Earned Wage Access through DailyPay!
Promoting from within - 95% of upper-level management started out in an entry-level position
Safety Shoes, Uniforms & Personal Protective Equipment (PPE)
Tuition Reimbursement
Employee Discount - 50% off most services for up to 2 vehicles
Medical, Dental, Vision, and 401(k) Savings plan
*Terms and conditions may apply and benefits may differ depending on location
Responsibilities
Provide exceptional customer service and address any concerns or questions.
Perform oil changes, filter replacements, and lubrication services for vehicles.
Inspect vehicles for any potential issues or areas that require attention.
Conduct basic maintenance tasks such as tire rotations and fluid level checks.
Basic computer knowledge/aptitude
Keep track of inventory and ensure all supplies are readily available.
Maintain a clean and organized work environment.
Follow safety protocols and guidelines to ensure a safe working environment.
Requirements
Attention to detail and ability to follow instructions.
Excellent problem-solving skills
Strong customer service and communication skills
Ability to work in a fast-paced environment and handle multiple tasks.
Able to learn and follow the VIOC SuperPro process for all services.
Achieve SuperPro certification.
Must have reliable transportation.
Essential Functions
Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions of the job
Inspecting and replacing car lights and wipers.
Check fluid levels and add fluids to vehicle when necessary.
Inspect/replace engine air filter and cabin air filter.
Add oil to engine in the proper amount based on specifications of vehicle make/model.
Able to remove/rotate/lift/reinstall tires for tire rotation service.
Lubricate necessary components of the chassis/driveline.
Perform additional services on cooling systems and transmissions.
Perform second checks by visually verifying and performing proper callouts to ensure all necessary services have been performed correctly.
Able to move from bay to bay to perform services on multiple vehicles.
Frequently ascends/descends stairs/catwalks/stepstools to retrieve vehicle parts (filters, wipers, etc.) or perform services top side or underneath the vehicle (drain oil, replace filter, differential services, lubrication)
Able to work for extended periods of time with arms above your head when performing services underneath the vehicle on a catwalk.
Constantly positions self to perform required services under the hood, related to tires, or on catwalk working underneath the vehicle.
Able to move/transport items up to approximately 50 pounds.
Able to work with tools to perform duties in tight sometimes hard to reach areas.
Communicate verbally and receive verbal communication to ensure services are performed accurately, safely and in the proper order.
Environment
In this position you will be subject to environmental conditions. Activities occur inside and outside and in varying temperature conditions.
In this position you will be subject to noise. There is sufficient noise to cause the worker to shout in order to be heard above ambient noise level.
In this position you will be subject to hazards. Includes a variety of conditions including but not limited to proximity to moving mechanical parts, moving vehicles, electrical current, exposure to high heat, and exposure to chemicals.
In this position you will be subject to atmospheric conditions. One or more of the following conditions that may affect the respiratory system or skin: fumes, odors, dust, mists, gases, restricted ventilation.
In this position you will be required to function in narrow aisles or passageways such as catwalks.
The above description is not intended to be an "all-inclusive" list of the duties and responsibilities of the job described, nor is it intended to be such a listing of the skills and abilities required to do the job. Rather, it is intended only to describe the general nature of the job.
Henley Companies and its affiliates are proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to
race, national origin, gender, age, religion, disability, sexual orientation, veteran status, marital status, or any other characteristics protected by law.
We participate in the E-Verify program.
#GN0049#
Information Technology Assurance Specialist
Specialist job in Los Angeles, CA
MANTECH seeks a motivated, career and customer-oriented Information Technology Assurance Specialist III to join our team in El Segundo, CA.
The Information Technology Assurance Specialist's primary function is working with Special Access Programs (SAPs) supporting SMC Directorates and/or AFSPC Operational Units. The position will provide “day-to-day” support for Collateral, Sensitive Compartmented Information (SCI) and Special Access Program (SAP) activities.
Responsibilities include but are not limited to:
Establish complex operational software configuration controls and system interfaces for computer system(s) assigned.
Maintain file servers, Firewalls, network access, Security Monitoring Systems and system documentation as required.
Analyze and troubleshoot system anomalies to ensure optimum equipment performance.
Prepare system for operational use and support operational tests.
Review, prepare, and update AIS accreditation packages, notify customer when changes occur that might affect AIS accreditation/certification, perform AIS self-inspections, identify AIS vulnerabilities and implement countermeasures, and ensure AIS and network nodes are operated, maintained, and disposed of in accordance with security policies and practices.
Provide security coordination and review of all system test plans, guest networks Client Support, Help Desk & troubleshooting, and Personal-Issue Laptop Support.
Perform VTC System Administration, Scheduling, & Configuration, Account Creations, changes, & deletions, Hardware/Software System Configuration, upgrades and modifications, Media Control & Accountability, and COMSEC account/equipment management.
Minimum Qualifications:
Bachelor's degree in a related field or 4 additional years of equivalent experience will be considered in lieu of degree.
8+ years total related experience
6+ years of relevant SCI experience.
Must have CompTIA Sec + certificate as outlined in DoD Directive 8570.01-M for Information Assurance Technician Level 2 and Information Assurance Manager Level 1 within 6 months of the date of hire.
Must complete training on Joint Security Implementation Guidance (JSIG) and Risk Management Framework (RMF) Information Security Continuous Monitoring (ISCM) (if supported organization requires development of AIS accreditation packages).
Willingness to travel with the scope of the Program's Area of Responsibility (AOR) (note- could be extensive and will include both air and ground transportation).
Preferred Qualifications:
3+ years of SAP related experience highly desired.
Working knowledge of Local Area Network (LAN) and Wide Area Network (WAN) technologies and data backup technologies to include communication security (COMSEC) integration.
Working knowledge of JAFAN 6/0, DCID/JAFAN 6/3, DCID/JAFAN 6/9, and Joint DODIIS/Cryptologic SCI Information Systems Security Standards, Common Criteria, and System Security Policy as they relate to C&A for Legacy systems.
Working knowledge and current relevant experience with PL1 & PL2 systems; experience with PL3 & PL4 cross domain solutions desired.
Clearance Requirements:
Current Top- Secret Clearance with SCI Eligibility
Eligibility for access to Special Access Program Information
Willingness to submit to a Counterintelligence polygraph
Physical Requirements:
Must be able to remain in a stationary position 50%.
Needs to occasionally move about inside the office to access file cabinets, office machinery, etc.
Constantly operates a computer and other office productivity machinery, such as a calculator, machine and computer printer.
Frequently communicates with co-workers, management and customers, which may involve delivering presentations. Must be able to exchange accurate information in these situations.
SAP Specialist
Specialist job in Buena Park, CA
Junior Program Manager (SAP)
Since its establishment, TAWA Services, Inc. has been committed to providing exceptional service and support to the diverse Asian American communities. Leveraging our extensive network and global resources, we ensure timely and efficient delivery of quality goods across the United States. Our dedication to excellence and community underscores the vital role of service in enhancing everyday life. TAWA Services, Inc. invites you to be a part of our mission and team!
Summary:
As a Junior Program Manager (SAP), you will assist in the planning, coordination, and execution of SAP projects under the direction of the SAP Program Manager. You will work closely with cross-functional teams, stakeholders, and vendors to ensure projects are delivered on time, within scope, and within budget. This role requires a strong foundation in project management methodologies, excellent organizational skills, and an eagerness to grow within the SAP ecosystem.
Responsibilities:
Support the SAP Program Manager in coordinating and monitoring the execution of SAP implementation, upgrades, and enhancement projects.
Assist in project planning activities including defining project scope, goals, timelines, and deliverables.
Track project milestones and deliverables, prepare status reports, and help manage project documentation.
Facilitate communication between project stakeholders, including business units, technical teams, and external vendors.
Organize and schedule project meetings, document meeting minutes, and follow up on action items.
Help identify project risks, issues, and dependencies, and support mitigation planning.
Monitor and support change management activities related to SAP projects.
Ensure compliance with internal standards, governance frameworks, and best practices in project execution.
Maintain and update project tracking tools, including timelines, risk logs, and issue trackers.
Participate in testing and training coordination for SAP modules, as needed.
Perform other duties as assigned by management.
Qualification:
A Bachelor's degree in Business Administration, Information Systems, Computer Science, or a related field.
1-3 years of experience in project coordination or junior project management, ideally in an IT or ERP environment.
Bilingual proficiency in English/Mandarin is strongly preferred.
Familiarity with SAP systems and modules (such as SAP S/4HANA, FICO, MM, SD).
Understanding of project management methodologies (Waterfall, Agile, etc.).
Proficiency in Microsoft Office tools, especially Excel, PowerPoint, and Project.
Strong organizational, multitasking, and time management skills.
Effective verbal and written communication skills.
Detail-oriented with a proactive, solution-focused mindset.
PMP, CAPM, or SAP-related certifications are a plus.
Authorized to work in the United States without sponsorship.
Physical Requirements:
Prolonged periods of sitting at a desk and working on a computer.
This job may require standing or walking for extended periods of time, lifting up to 25 pounds, and performing repetitive motions.
Position Details:
Employment Type: Full Time
Location: 6338 Regio Ave, Buena Park, CA 90620
Benefits:
Medical, Dental, Vision, and Life Insurance.
401 (k) Retirement Saving Plan with 4% Company Match.
Long-Term Services Award.
Employee Discount.
Paid Time Off.
Compensation:
The pay range for this job starts at $70,000 per year. This is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) the responsibilities of the job, your education, skills, qualifications, experience, and location.
Beware of Job Scams:
We prioritize applicant safety at TAWA Services, Inc. Please exercise caution during your job search. Be wary of unsolicited offers, requests for personal information or upfront payments, poorly written s, unrealistic promises, and unprofessional communication. Research employers, verify job postings, and trust your instincts. Report any suspicious activity. For helpful guidance on identifying job scams, visit this link provided by the Indeed website: ************************************************************
Disclaimer:
Our goal is to be a recognized leader in the industry while providing a great workplace for employees. Please note the job descriptions are intended to describe the general nature and level of work being performed by people assigned to the position. They do not cover all the details of skills, duties, or responsibilities required for the positions. Thus, they are not to be construed as an exhaustive list of all skills, duties, and responsibilities required for personnel. All personnel may be required to perform duties outside of their normal responsibilities as instructed by management. Skills, duties and responsibilities may change at any time with or without notice. We are an E.E.O. employer.
Loan Servicing Specialist
Specialist job in Irvine, CA
Center Street Lending is one of the largest lenders for residential transition (fix/flip) and ground up loans for residential investors. Since its founding in 2010, Center Street has originated over $6.5 billion of fix/flip, ground-up, bridge and multi-family loans across 40 states. Center Street Lending provides expert guidance, fast approvals, speedy funding, and personalized in-house service that helps it retain one of the highest customer satisfaction ratings in the industry with 4.8/5.0 google stars. We provide tailored financial solutions designed to meet the unique needs of real estate developers and residential investors.
Center Street Lending is proud to be a registered “Great Place to Work”, listed on the 2025 #Inc 5000 list of fastest growing companies and featured in Scotsman Guide's Top Lenders publication since 2023.
Website: ***************************
Duties & Responsibilities
This position will be responsible for the administrative duties of existing loans, including processing payments, generating, and posting payoffs
Monitoring loan maturity dates and reaching out to customers as necessary
A loan servicing specialist may also be responsible for initiating any necessary procedures for delinquent accounts. setting up or maintaining databases with loan records
Perform a variety of clerical tasks (including data entry and updating loan files
Prepare payoff statements and send to the customer
Ensure all applicable loan documentation is uploaded to image repository system
Handle loans that are complex in nature ensuring all documentation is complied with
Answer questions pertaining to all areas of loan servicing including payment research, loan maturity, payoff amounts, cross collateralization agreements, etc.
This position is responsible for maintaining and updating critical loan data within the servicing system
Respond to phone calls/emails regarding questions on loan payment/transfer letters
Maintain high levels of customer service at all times
Qualifications:
Knowledgeable in Mortgage Terms- Promissory note, Deed Of trust, Appraisal - Preferred
Proficient in Word, excel, All Microsoft soft word products
Customer oriented, able to contact customers and provide excellent follow-up and excellent customer service
Background in banking, mortgage, financial services & customer services - Required
Highly organized, and comfortable using database systems and common office software programs
Education:
H.S. Diploma required - additional education preferred
Compensation:
Hourly $24.04-$28.85 + Bonus is 10% of annual pay - paid out quarterly
Onsite -Irvine, CA - M-F - 8AM - 5PM
Benefits:
Paid time off
Health insurance
Dental insurance
Vision
401k plan
Company Events
Great Team Culture!
Tier 2 Helpdesk Technician: Windows OS, MS 365, AD / Entra ID, IT asset mgmt, basic networking
Specialist job in Los Angeles, CA
*THIS ROLE IS FULLY ONSITE IN SUN VALLEY, CA, WITH TRAVEL AS NEEDED TO SITES IN CA AND AZ. MILEAGE AND TRAVEL ASSISTANCE WILL BE PROVIDED. VALID DRIVER'S LICENSE & RELIABLE TRANSPORTATION REQUIRED. * For a complete understanding of this opportunity, and what will be required to be a successful applicant, read on.
*FOR THE FIRST 90 DAYS, THE SCHEDULE IS MONDAY THROUGH FRIDAY, 9 AM TO 6 PM.*
*AFTER THAT, THE SCHEDULE WILL BE TUESDAY THROUGH FRIDAY, 9 AM TO 6 PM, AND SATURDAY, 7 AM TO 4 PM. *
KORE1, a nationwide provider of staffing and recruiting solutions, has an immediate opening for a *Tier 2 Helpdesk Technician: Windows OS, MS 365, AD / Entra ID, IT asset mgmt, basic networking *
We're looking for a proactive, detail-oriented Tier 2 Help Desk Technician to join our IT team at our Sun Valley headquarters. This role supports day-to-day technical operations and ensures our employees have reliable access to the systems, applications, and networks they depend on.You'll handle both Tier 1 and Tier 2 requests - from password resets and printer troubleshooting to diagnosing network issues, supporting Microsoft 365, and assisting with VPN and other network operations. You'll also help document processes and collaborate closely with our Systems Administrator and IT Manager.
Key Responsibilities
* Provide technical support for Windows desktops, laptops, mobile devices, printers, and other network-connected hardware.
* Manage user accounts, security groups, and permissions in Active Directory and Microsoft 365 Admin Center.
* Handle standard service requests (e.g., password resets, email setup, printer installation, file share access).
* Document troubleshooting steps, fixes, and key notes for internal reference.
* Assist with new hardware rollouts, imaging, and software installations.
* Support meetings and video calls with multimedia setup (Teams, projectors, conference hardware).
* Maintain accurate ticket records and deliver timely, customer-focused communication.
* Collaborate with the IT team on ongoing improvement projects and system updates.
*Requirements*
* CompTIA A+, Network+, or Microsoft 365 certification is a plus
* Experience supporting multi-site environments. (Especially warehouses) is a plus.
* 5+ years of IT support experience (help desk, desktop, or systems support).
* Solid understanding of Windows 10/11, Active Directory, Microsoft 365, and basic network concepts (LAN/WAN/VPN).
* Understanding of switches, routers, &/or firewalls is helpful. (We are in the process of replacing our legacy HP switches with Unify & currently use Fortigate firewalls.)
* Hands-on experience with:
* Jitbit or other ticketing systems required.
* Microsoft Products (O365, AD, EntraID, Win11, etc) required.
* PDQ or other IT Asset Management / Inventory Management solutions required.
* Strong troubleshooting, documentation, and customer service skills.
* Ability to manage multiple priorities in a fast-paced environment.
* Valid California driver's license and reliable transportation required (for local site visits when needed).
* Site locations are within SoCal & Arizona. Mileage, hotel, etc. provided.
Why You'll Love Working Here
* Tight-knit IT team that values learning, ownership, and practical problem-solving.
* Exposure to a broad range of technologies across multiple sites (FortiGate, UniFi, Microsoft 365, Jitbit).
* Opportunities to expand into network/security or systems administration roles as you grow.
Compensation depends on experience but is typically $25-32.50/hr W2
ABOUT KORE1
Specializing in professional and technical recruiting, KORE1 is committed to supporting top IT, Engineering, Creative, Scientific, Accounting and Finance professionals in their career paths. We build deep relationships with leading companies, connecting them to exceptional talent every day. With extensive industry expertise and unmatched opportunities, our goal is to provide a unique experience for our contractors and consultants as they prepare for their next role. We are passionate about matching the right people with the right companies.
*Kore1 provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Kore1 complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. Kore1 expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. xevrcyc Improper interference with the ability of Kore1's employees to perform their job duties may result in discipline up to and including discharge.*
Pay: $24.27 - $32.50 per hour
Benefits:
* 401(k)
* Dental insurance
* Flexible spending account
* Health insurance
* Life insurance
* Paid time off
* Vision insurance
Work Location: In person
Compliance & Records Specialist
Specialist job in Costa Mesa, CA
JOB PURPOSE: Ensure medical records are accurate, compliant, and complete to support successful claims and minimize denials. Manage record reviews, audits, and appeals while collaborating with internal teams and BPO counterparts to maintain updated guidelines and drive process improvements.
Job Duties and Responsibilities
Ensure accurate record reviews, retrieve medical records, and send out medical record requests as needed within the required time frame.
Ensure medical records are compliant with payer-specific guidelines before submission.
Investigate medical record denials, and communicate actions that need to be taken to resolve them and document findings on CMD and the Jira Project.
Initiate appeals to the payer as necessary to resolve medical record denials.
Thoroughly navigate and manage post-payment and pre-payment reviews, ensuring proper documentation, timely responses, and compliance with regulatory and contractual requirements.
Research and update payer-related guidelines regularly, ensuring all departments follow best practices and have access to the most current documentation.
Support training and day-to-day guidance for BPO team members by sharing knowledge, addressing questions, and escalating needs or issues to the lead or supervisor to strengthen performance and ensure aligned, efficient operations.
Participate in the department's L10 meetings, identify and bring issues, and develop and execute quarterly rocks to drive alignment and improvements toward Cipher VTO.
Ensure clear and efficient communication by responding to partner emails and requests promptly.
Perform facility spot checks to maintain charts/documentation up to date with payer guidelines.
Perform other related duties as assigned.
Minimum Qualifications
Education / Experience
High School Diploma or equivalent
2 years' experience
Proficient with Microsoft Office Suite
Adobe Acrobat Experience
EOS Knowledge/Understanding Preferred
Proficient in Atlassian Products (Jira & Confluence) preferred
Experience in Insurance Payers compliance preferred
Market Expansion Specialist
Specialist job in El Segundo, CA
Reports to: Director of Sales
FLSA Status: Full-Time, Exempt
Summary/Impact: The Market Expansion Specialist will own the acquisition of new accounts and drive market growth for scrubs within colleges/universities, medical, nursing, dental, and allied health programs, as well as campus retail partners. This is a call-first, outbound sales role designed for someone with strong communication skills, confidence in outreach, and a genuine passion for customer services, sales, and growth.
Responsibilities:
Prospecting & Pipeline (phone-first)
Build a named universe of universities/med schools/programs and book stores; prioritize by cohort size, hospital affiliations, and OTB potential
Execute multi-threaded outreach (call, voicemail, email, LinkedIn, associations, events); maintain stage exit criteria and next-step SLAs in CRM
Map buying committees (program directors, deans, clinical ops, procurement, bookstore GMM/DM/Buyer) and identify champions and economic buyers
Maintain precise CRM hygiene: contacts, activity, next steps, stakeholders, stage definitions
Sales Execution
Own the full cycle: discovery → solution design → samples/fittings → business case (sell-through/WOS/margin) → proposal → negotiation → close → launch
Design attach plays: program bundles, decoration, partnership sites/portals, sampling kits
Lead pre-season line reviews
Replenishment cadence
Collaborate with Marketing on segment narratives, collateral, events, and follow-up
Licensing, Retail Ops & Compliance
Navigate licensing; manage artwork submissions, brand guidelines, NIL permissions, and approval timelines
Ensure retail plumbing: EDI readiness (850/852/846/810), ticketing/UPC/ASN, routing-guide compliance, chargeback prevention
Enforce MAP/UMP, label-law compliance, and program-specific requirements
Forecasting & Reporting
Deliver weekly activity dashboards; provide monthly forecast with risks/upsides and variance analysis
Maintain auditable CRM records (call notes, approvals, artwork IDs, attachments) and licensing audit trails
Success Metrics:
Net New Accounts Added
Archived / Dead Accounts - Rekindle / Engaged
Current Account - Average Order Volume Increase
Program Adoption Percentage
Net New Gross Revenue
Requirements/Skills:
Required
2-7 years B2B sales with multi-stakeholder cycles; experience in university/education or apparel/uniforms strongly preferred
Proven cold-calling discipline and pipeline creation from scratch
Working knowledge of college retail
Familiarity with retailer needs and solutions
Familiarity with systems like HubSpot CRM (or similar), Google Suite, Microsoft Suite, Tableau BI (or similar)
Comfortable leading live fittings/demos; can translate product feature into sell-through math and margin outcomes
In-office (El Segundo) 5 days/week; travel-ready ~25% for fittings, showcases, launches, conferences and events
Preferred
Experience selling to medical/nursing/dental/allied-health programs and university hospitals/clinics
Knowledge of decorated-apparel specs (embroidery/DTU), Pantone/trim control, and MAP enforcement
Licensing fluency: CLC/Learfield/Affinity processes, school brand standards, NIL permissions
Exposure to event commercialisation- popups, trade shows, conferences
Physical Demands and Work Environment:
Prolonged periods of sitting at a desk and working on a computer (up to 8+ hours per day)
Frequent use of hands and fingers to type, handle documents, and operate office equipment
Occasional lifting or carrying of light materials (typically less than 10 pounds)
Ability to communicate clearly via phone, video conferencing, and in-person meetings
Frequent travel may be required (domestic and/or international), including standing for extended periods at events or tradeshows, walking through partner facilities, and transporting presentation materials or promotional items
Ability to operate a motor vehicle or take commercial flights for business-related travel
This role is typically performed in an office environment, which may include a home office, shared coworking space, or corporate office setting.
Work may be conducted in varied environments during travel (e.g., conferences, hospitals, retail showrooms, partner sites, universities).
May occasionally be exposed to loud noise levels in public venues, changing temperatures, or crowded environments during events or field visits.
Compensation for California applicants is $85,000 - $115,000.
Trust&Safety Associate/Specialist
Specialist job in Los Angeles, CA
Location: 10250 Constellation Blvd, Century City, Los Angeles, US (hybrid style, 3 days working in the office)
About This Role
Department: Content Moderation
Contract Type: Full-time
Responsibilities
Able to lead the Mexico Team remotely to complete content moderation work with quantitative and qualitative results and train the team;
Review and identify different types of content based on various factors and policies, ensuring compliance with community guidelines
Moderators are expected to work closely with other teams, such as the content operations, and broadcaster operations, to address any discovered issues for which those teams are responsible
Able to collect and analyze data ;
Able to hold a meeting and output summary report;
Responsible for other assigned tasks regarding content moderation projects
Qualifications:
English as a working language, if able to use Spanish will be a plus (English: native/Spanish: listening and reading);
Able to use computer and MS Office, attention to detail;
Be decent, honest, patient, communicative, and responsible;
Good organizational and coordination skills;
Good data analysis and summary reporting skills
Have management experience leading a content auditing or labeling team of more than 15 people or remote management experience is preferred.
About BIGO
WHO WE ARE
BIGO is a fast-growing Singapore technology company established in 2014.
Dedicated to creating a better-connected world for everyone, BIGO provides a portfolio of video broadcast and VoIP related products and services powered by advanced Artificial Intelligence (AI) technology. The major products include Bigo Live, Likee (Formerly LIKE video), and imo, and the company now has over 300 million monthly active users in over 150 countries.
To enable people to showcase, discover, and stay connected, BIGO is devoted to continuously innovating its AI capabilities, allowing our users to enjoy a positive, healthy, and creative online environment.
At present, BIGO has 5 R&D centres, in Singapore, U.S.A., Middle East, India, and China, and over 20 offices around the globe.
For more information, please visit our website: ***********
OUR MISSION
Connect the world and share beautiful moments.
OUR VISION
To be a content platform inspiring one billion people's lives.
OUR KEY TO SUCCESS
BIGO is dedicated to technology innovation. We own over 40 patents in VoIP/Video related technology, and over 60 patents are under the process of application.
About Our Product-BIGO LIVE
BIGO LIVE is founded in March 2016. BIGO LIVE is a leading mobile live stream APP where users live broadcast their life moments, show their talents, interact and send virtual gifts in real time, and enjoy fun live sessions with people worldwide.
BIGO LIVE has over 200 million users globally in over 80 countries and regions and is currently the market leader in the industry.
Customs Specialist
Specialist job in Lakewood, CA
Worldwide Logistics Inc. is looking for an Import Customs Logistics professional or Customs Entry Writer. In this position you will work within our Customs Brokerage Department to make each US import shipment or entry a success.
Responsibilities:
File Importer Security Filing (ISF)
File Customs Entry
Daily tracking and tracing of customer shipments
Communicating with ocean / air carriers, truckers, warehouses for arranging shipments and follow up on shipment updates
Accurate and complete documentation preparation
Compliance with timeliness of Customs entry and ISF Filings and other Customs regulations
Maintain thorough communication with client and overseas offices throughout shipment process
Arranging payments to vendors for services rendered
Utilizing Customs Brokerage management software for filing and document generation
Maintaining reports online or in Excel if required by the account
Working in conjunction with other staff to complete required import service
Complete accurate profit and loss analysis for each shipment
Requirements:
Strong attention to detail and accuracy
Good communication with teammates, supervisor and clients
Ability to multi-task, prioritize, and manage time effectively
Aptitude to work independently on daily tasks
Capacity to critically analyze a problem and generate possible solutions independently and cooperatively
Preferred Skills
At least 1 year at US Customs Brokerage
Experience as customs broker entry writer
Experience with Customs or ISF filings
Familiar with US imports
Familiar with Customs Requirements of Partner Government Agencies
What you'll get in return:
Competitive base salary
Medical, dental and vision insurance for employees
401K Program to help you invest into your future
Flexible vacation time to promote a healthy work-life balance
Hybrid schedule - required 3 days in office, 2 days remote (no exceptions)
Customer Support Specialist
Specialist job in Rancho Cucamonga, CA
Customer Support Specialist - On-Site | Riverside, CA
Maverick Manufacturing is looking for a Customer Support Specialist Representative who's equal parts detail-driven, steady under pressure, and obsessed with delivering a smooth, accurate experience for customers from the first call to the final shipment.
If you enjoy making things run cleanly, communicating clearly, and keeping orders moving without friction, this role will feel like home.
About the Role
You're the first person customers talk to-and the last person who checks the details before an order goes out the door. In this full-time, on-site position, you'll manage the entire order process: entering purchase orders, coordinating internally, communicating with customers, and ensuring every order is accurate, documented, and delivered on time.
Our business moves fast. Your organization, responsiveness, and precision keep everything flowing without sacrificing quality.
What Success Looks Like (First 90 Days)
• Orders entered accurately, on time, with clean documentation
• Customer inquiries acknowledged within two hours
• Proactive, timely communication across Sales, Production, and Logistics
• Customers express confidence in your responsiveness
• Internal teams rely on your attention to detail to keep fulfillment and shipping on track
Key Responsibilities
Customer Service
• Be the primary contact for all customer inquiries, orders, and updates
• Communicate professionally by phone and email
• Provide order status, lead times, and product information
• Build positive relationships that support customer satisfaction and retention
Order Processing
• Enter and process purchase orders with strong accuracy
• Verify details against quotes, pricing, and inventory
• Issue POs to suppliers to support customer orders
• Coordinate with Sales, Operations, and Shipping for timely fulfillment
• Track orders from entry through delivery
• Maintain organized order records and documentation
Administrative & Cross-Functional Support
• Assist with order adjustments and customer documentation
• Resolve discrepancies quickly by communicating internally
• Support improvements that enhance accuracy and customer experience
Who We're Looking For
Experience & Skills
• 2-4+ years in customer service, order processing, or sales support
• Manufacturing/distribution experience is a plus
• Strong attention to detail; ability to manage multiple orders
• Comfortable with ERP, CRM, or order management systems
• Clear, professional written and verbal communication
Core Qualities
• Detail-driven and committed to accuracy
• Calm under pressure and able to pivot cleanly
• Service-minded and responsive
• Collaborative across Sales, Operations, and Logistics
Compensation & Benefits
• Competitive salary (based on experience)
• Health, dental, vision
• 401(k)
• Paid time off
• Growth opportunities in Finance/Operations as the company scales
• Flexible schedule
• On-site role in Riverside, CA
How to Apply
Email ********************* with the subject line:
“Customer Support Specialist - Maverick (Riverside)”
Please include:
• Your resume or LinkedIn profile
• A short note (≤300 words) describing a time you resolved a customer issue or improved an order process
• Your earliest available start date
Product Lifecycle Management Specialist
Specialist job in Los Angeles, CA
An established creative brand with a strong eCommerce presence is seeking a Product Lifecycle Specialist to be the heartbeat of our product process, connecting design, merchandising, production, and marketing to deliver flawless product experiences from concept to customer.
What You'll Do:
Merchandising & Launch Coordination
Ensure every product is set up accurately across eCommerce platforms, inventory systems, and marketing tools.
Collaborate closely with Creative and Marketing to align on launch schedules and highlight hero products.
Audit launches pre- and post-live to guarantee perfection in merchandising and presentation.
Provide insights on markdowns and inventory decisions using lifecycle and sales data.
Keep warehouse and 3PL partners in sync for smooth launch execution.
Report post-launch performance, returns, and quality insights to inform future product and design decisions.
Data Accuracy & Process Optimization
Maintain precise product data-images, measurements, materials, style names, and pricing across all touchpoints.
Spot inefficiencies in processes and recommend improvements or automation to keep our product lifecycle running like clockwork.
What We're Looking For:
5+ years of experience in Product Lifecycle Management, Merchandising Operations, or Product Coordination in fashion eCommerce (women's apparel strongly preferred).
Deep understanding of apparel production timelines, fabrications, and SKU management.
Experience with Shopify Plus, ERP systems, and PLM tools (Airtable, Asana, NetSuite, etc.).
Strong organizational skills with the ability to manage multiple product lines simultaneously.
Analytical mindset with an obsession for accuracy and meeting deadlines.
Proven ability to collaborate cross-functionally, bridging creative and operational teams.
If you thrive in a fast-paced environment, and have a knack for keeping things running smoothly behind the scenes, this role is for you!
Customer Service Specialist
Specialist job in Los Angeles, CA
We are seeking a Workplace Experience team member to provide exceptional service and operational support across multiple areas of the office. This role plays a central part in creating a seamless and welcoming environment for employees and guests alike. Responsibilities span from front desk and meeting space coordination to travel support and urgent communication needs.
What You'll Do
Create a welcoming and polished experience for employees, clients, and guests.
Deliver responsive, high-touch customer service in person, by phone, and through digital channels.
Collaborate with teammates to share responsibilities and maintain seamless operations.
Partner with other departments to direct inquiries and resolve issues efficiently.
Serve as a local resource for workplace requests, ensuring smooth handling of needs ranging from logistics to event coordination.
Safeguard sensitive and confidential information with the highest level of discretion.
What We're Looking For
Strong verbal and written communication skills.
A customer-first mindset, with the ability to handle requests thoughtfully and professionally.
Initiative and sound judgment to manage situations independently when needed.
Your Background
High school diploma or equivalent required.
3-5 years of experience in a similar environment (hospitality, reception, call center, facilities, or administrative support).
Prior exposure to professional services or corporate environments a plus.
The Phoenix Group Advisors is an equal opportunity employer. We are committed to creating a diverse and inclusive workplace and prohibit discrimination and harassment of any kind based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. We strive to attract talented individuals from all backgrounds and provide equal employment opportunities to all employees and applicants for employment.
Technical Support Specialist
Specialist job in Ontario, CA
1. Job Responsibilities ·
Handle technical inquiries from overseas customers (primarily in English and Chinese, with some minor languages), resolve issues related to the installation, operation, and troubleshooting of breast pumps and other products; escalate complex issues to R&D and follow up on feedback.
trouble-shooting
Participate in writing/updating English technical documentation (manuals, FAQs, etc.), and compile typical issues to build a knowledge base.
Coordinate internal and external resources, relay customer needs, and provide technical support to assist sales.
Document work activities and regularly summarize and optimize services.
2. Qualifications ·
Bachelor's degree or higher, preferably in Computer Science, Electronics, English, International Trade, or related fields.
Excellent English listening, speaking, reading, and writing skills; proficiency in Spanish or other minor languages is a plus.
Basic knowledge of computer hardware and software, familiarity with Windows systems; prior experience in technical support is preferred; strong learning ability. patient, responsible, with good communication skills and stress resistance
Claims Specialist
Specialist job in Chino, CA
Job Titles: Claims Analyst
Pay Rate: 25.50 an hour
Contract: 12 months with possible extension or conversion
Schedule: On-site M-F with hours 6-230 PM PST and should be expected to prepare for possible OT
Top 3 Skills: This is NOT a high level role, this person will be involved on the FLOOR. They will help with investigations, they will need to be VERY strong in Excel, and root cause analysis skills. 2-3 years experience would be preferred, also open to looking at folks who have come from more of an office background but have industry experience.
Ensures that complaints are resolved effectively and without delay and that those not resolved at the entity organization level have been escalated and taken into account in the competent entities. Drive Customer Centricity - for the entity.
What do you get to do in this position?
- Ensure that complaints are resolved effectively and without delay and those not resolved have been escalated to the appropriate entity
- Collaborate with other organizations in order to contain, correct, and prevent problems affecting customers
- Utilize I2P tools to process claims on a timely basis
- Ensure that Complaint process is supported with warm loop
- Share critical customer feedback information with management and all employees at all levels of meetings and on information boards
- Work in collaboration with continuous improvement engineer
- Update Logistics dashboard
- Assist with customer satisfaction and quality related projects as needed
Key Responsibilities
- Act as the Customer Experience advocate.
- Drive Customer Centricity in entities.
- Ensure the Customer Experience is measured according to the Business priorities.
- Define and follow-up the improvement action plan and priorities with the Business stakeholders.
- Ensure that Customer dissatisfactions are solved quickly and effectively through containment, correction and prevention steps.
Qualifications
We know skills and competencies show up in many ways and can be based on your life experience. If you do not necessarily meet all the requirements that are listed, we still encourage you to apply for the position.
This job might be for you if:
- Excellent verbal and written communication skills,listen effectively and solicit input from others
- Excellent organizational skills including the ability to handle multiple demands and assignments, the ability to prioritize tasks effectively and efficiently, and drive issues/ tasks to closure
- Candidate must be a self-starter, highly motivated, and results driven
- Strong problem-solving skills and experience with root cause analysis and implementation of corrective action for process related concerns
- Proficiency with MS Office suite of products, especially Powerpoint and Excel
- Ability to work effectively in a group setting as well as independently
SoCal JCB - Service Specialist
Specialist job in Colton, CA
Company Profile
SoCal JCB is a highly successful, fast-growing business. We pride ourselves in customer service. We invest in our workforce and offer a highly competitive compensation and benefit program. SoCal JCB is an authorized dealer for JCB construction equipment including skid steer loaders, backhoe loaders, wheel loaders, excavators and telehandlers.
Position Purpose
The Service Specialist is responsible for processing service department Work Orders and ordering/receiving parts. This position reports to the Service Manager.
Position Type: Exempt
Major Tasks, Responsibilities & Key Accountabilities
Interacts directly with customers, meet expectations, handles potential problem situations, customer satisfaction.
Reviews work orders for completeness and accuracy prior to customer billing
Submits all service warranty and Product Improvement Program claims within the required timeframe to receive maximum credit
Handles inbound service and parts inquiries
Research and places parts orders from JCB and various vendors
Handles all shop inquiries in an efficient and responsive manner.
Maintains parts inventory.
Researches and advises technicians of parts and orders.
Monitor and update Livelink to drive parts and service revenue.
Ensures safety policy and practices are followed
Maintains a clean and professional image according to JCB Standards
Conducts business in alignment with the company's Values
Performs other related duties as required.
Knowledge, Skills, Abilities & Competencies
High School diploma or equivalent experience
Proficiency with Microsoft Word, Excel and PowerPoint
Ability to perform multiple tasks while maintaining a sense of urgency.
Excellent customer service skills
Excellent problem-solving skills - ability to think outside the box
Strong interpersonal and team working skills
Excellent oral and written communication with an emphasis on phone skills
Ability to take direction well and work with minimal supervision
Bilingual in English/Spanish required
JCB is an equal employment opportunities (EEO) employer in accordance with applicable federal, state and local laws. JCB complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. EEO EMPLOYER/VET/DISABLED
JCB is not currently hiring individuals for this position who now or in the future require sponsorship for employment visa status; however, as a global company, JCB offers many job opportunities outside of the U.S. which can be found through our website at ****************************************
Yardi Specialist
Specialist job in Newport Beach, CA
Founded in 1988 by Kenneth Picerne, The Picerne Group is an investment company that focuses on distressed debt, apartment acquisition, land acquisition, entitlement and apartment development. The Picerne Group creates above market returns by strategically capitalizing on its most significant competitive advantage: the ability to finance the acquisition of unentitled land. The Picerne Group acquires premium sites for multifamily development in areas that are supply constrained and have growing employment.
The Picerne Group's development business focuses on Class A properties in its core markets of Southern California, Denver and Las Vegas. The Picerne Group is positioned to capitalize on rare development opportunities because of its liquidity and banking relationships. Additionally, its entrepreneurial yet professional approach to investing allows the company to take measured entitlement risk that institutional investors and less well capitalized sponsors cannot.
Job Description Overview
The Yardi Administrator will be the in-house Yardi expert, responsible for technical support, platform management, integrations, and implementations for corporate and a portfolio of operating apartment properties. This role requires a strong understanding of the Yardi multi-family platform and will be the main point of contact for our corporate and on-site team to ensure timely resolution of support issues.
Essential Duties
Provide day to day operational troubleshooting for our corporate and on-site property users
Identify areas of improvement for our current Yardi modules, which include but are not limited to, Property Management, RentCafe, GL, Procure to Pay, Payscan, Maintenance IQ, Job Cost and Investment Management, for both Yardi Voyager and Elevate platforms
End-to-end project management
Input and manage escalated Yardi tickets from internal team
Serve as liaison for new property set up for operations once construction is completed
Create and update leases and addendums in Yardi usings FillDocs
Test and troubleshoot integrations, upgrades, and new modules
Collaborate with new partnerships and Yardi for integration and programming
Complete, manage, and maintain report scheduling and task optimization
Create custom reports as needed
Manage and review Yardi billings
Identify opportunities and prioritize new products and initiatives
Attend annual Yardi conference
Manage Yardi users (add, disable, maintain security settings, etc.)
Assist Accounting with the following requests:
Create GL accounts
Update account trees
Update security for access
Update/edit/remove permissions
Update/edit/remove roles and workflows
Create and setup entity/property/job
Update/edit/remove roles
Setup out of office
Troubleshoot any issues with the above
Additional duties or responsibilities as assigned
Qualifications
Multi-family experience required
Knowledge of accounting principles preferred
5+ years of Yardi experience including both property accounting and technical support/system administration
Intermediate knowledge of SQL, custom reporting, and technical support in Yardi
Strong project management skills and understanding of system integrations
Advanced excel skills
Strong attention to detail, problem-solving and process improvement skills
Must be a team-player who takes initiative
Strong communication skills required
Must have a passion for learning new technology and developing innovative solutions
Report to: Corporate Controller
Salary Range: $95,000-$125,000
Placement within this compensation range will be determined by the candidate's knowledge, experience and skills.
CX Specialist
Specialist job in Los Angeles, CA
[JD] CX Specialist
Employment Type: Full-time, Exempt
Pay Range: $70,000 - $85,000/year + Eligible for annual performance-based bonus
Benefits: 401(k) with Company Match, Employee Discount Program, Lifestyle Allowance, Mobile Phone Plan Reimbursement, Comprehensive Health/Dental/Vision Insurance, Generous Paid Time Off, Flexible Work Hours, Wellness Days, Creative Days, Monthly Team Building Budget and more!
About Us
CJ OLIVE YOUNG introduced the first Korean health and beauty store in 1999, pioneering the industry and becoming Korea's No. 1 Health & Beauty Store. With over 1,380 stores across Korea and a global network reaching 150 countries, OLIVE YOUNG is now evolving into a Global Lifestyle Platform that brings the best of beauty and health to customers worldwide.
CJ OLIVE YOUNG USA, Inc is a dynamic and fast-growing beauty retailer specializing in K-beauty skincare and cosmetics in North America! As we expand, we are also curating a selection of local U.S. beauty brands, bringing innovative and high-quality products to our customers.
Job Summary
We are seeking a Customer Experience (CX) Specialist to enhance the overall shopping experience for our customers. This role will focus on customer service operations, claims handling, feedback analysis, and experience optimization across various retail channels. The ideal candidate is passionate about beauty, understands customer needs, and can create strategies to improve customer satisfaction and loyalty.
What You'll Do
Oversee and manage customer service operations across online and offline retail channels
Handle customer inquiries, complaints, and claims, ensuring prompt resolution and customer satisfaction
Analyze customer feedback and data to identify areas for improvement in the shopping experience
Develop and implement customer engagement strategies, including loyalty programs and personalized services
Work closely with the marketing, sales, and store operations teams to align customer experience initiatives
Train and support retail staff to ensure consistent and high-quality customer interactions
Collaborate with HQ and cross-functional teams to enhance the overall brand experience
Monitor and report on customer satisfaction KPIs and recommend improvements
Qualifications
Bachelor's degree in Business, Marketing, Communications, Retail Management, or a related field
4+ years of experience in customer experience, customer service, or retail operations, preferably in the beauty industry
Strong problem-solving and communication skills, with a customer-first mindset
Ability to analyze data and implement customer-centric solutions
Experience working with customer experience management tools and service platforms
Ability to multitask and work in a fast-paced retail environment
Solid understanding of consumer protection laws and hands-on experience in developing or managing customer-related policies
Preferred Qualifications
Experience in beauty, cosmetics, or skincare retail.
Familiarity with e-commerce and omnichannel customer service strategies.
Bilingual in English and Korean is a plus.
Intake Specialist (Employment)
Specialist job in West Hollywood, CA
Omega Law Group is a prestigious personal injury law firm serving California and Texas. We are committed to championing the rights of individuals who have suffered due to negligence or wrongful acts. Our dedicated team is known for delivering exceptional service and winning results for our clients. Through innovation, compassion, and expertise, we have gained a reputation as one of the leading law firms in personal injury. To learn more, please visit our website: *****************
Position Overview:
We are seeking an Intake Specialist who will act as the first point of contact for potential clients seeking legal representation from our employment department. This role entails conducting intake interviews, gathering essential information about potential cases, and evaluating their eligibility for representation.
Equipped with a keen ability to articulate the merits of our services, the Intake Specialist is essential in delivering exceptional client service and ensuring a positive experience for those seeking assistance. This role demands a candidate with a talent for detailed information gathering and a persuasive communication style, capable of building trust and confidence in our firm's capabilities.
The ideal candidate will be deeply driven and experienced in sales, skilled in articulating and highlighting the essential benefits of partnering with our firm in a clear and compelling manner.
Responsibilities:
Conduct intake interviews with potential clients via phone, or in-person meetings
Gather detailed information about the nature of the potential case, including accident details, injuries sustained, and relevant background information
Screen potential cases to determine eligibility for representation based on firm criteria and legal considerations
Communicate effectively and persuasively with potential clients, offering insights into the firm's services, processes, and the subsequent steps
Accurately record intake information and case details in the firm's case management system
Follow up with potential clients as needed to gather additional information or clarify details related to their cases
Perform additional duties as assigned
*Location: This role is located at our Beverly Hills office and requires physical presence on-site.
Qualifications:
Experience with the client intake process in the legal industry or similar environments, preferably
Experience in sales with the ability to communicate persuasively and effectively, and highly self-motivated
Strong attention to detail with the capacity to manage multiple tasks efficiently
Proficiency in Spanish is desirable, with fluent Spanish speakers strongly encouraged to apply
Compensation:
$25 to $40 per hour DOE
Comprehensive Benefits Package:
Retirement Savings: 401(k) plan available
Career Development: Opportunities for professional growth and advancement
Comprehensive Insurance Coverage:
Health Insurance
Dental Insurance
Vision Insurance
Flexible Spending Account
Life Insurance
Paid Time Off
Free onsite parking
We are an equal opportunity employer and offer competitive compensation and benefits, and opportunities for growth.
Grievance and Appeals Specialist- Healthcare
Specialist job in Orange, CA
Johnson Service Group (JSG) is seeking a Healthcare Grievance and Appeals Resolution Specialist in Orange County California. . Work Schedule: Monday-Friday (8:00am- 5:00pm) Pay range: $24.00- $33.00 per hour DOE Minimum Qualifications
High School diploma or equivalent required PLUS 1 year of experience in appeal and grievance guidelines or Medi-Cal/Medicaid or Medicare programs required; an equivalent combination of education and experience sufficient to successfully perform the essential duties of the position such as those listed above may also be qualifying.
Preferred Qualifications:
Bilingual in English and in one of company's defined threshold languages (Arabic, Chinese, Farsi, Korean, Spanish, Vietnamese).
Knowledge & Abilities:
Develop rapport and establish and maintain effective working relationships with company leadership and staff and external contacts at all levels and with diverse backgrounds.
Work independently and exercise sound judgment.
Communicate clearly and concisely, both orally and in writing.
Work a flexible schedule; available to participate in evening and weekend events.
Organize, be analytical, problem-solve and possess project management skills.
Work in a fast-paced environment and in an efficient manner.
Manage multiple projects and identify opportunities for internal and external collaboration.
Motivate and lead multi-program teams and external committees/coalitions.
Utilize computer and appropriate software (e.g., Microsoft Office: Word, Outlook, Excel, PowerPoint) and job specific applications/systems to produce correspondence, charts, spreadsheets, and/or other information applicable to the position assignment.
Duties & Responsibilities:
80% - Program Support
Participates in a mission-driven culture of high-quality performance, with a member focus on customer service, consistency, dignity and accountability.
Assists the team in carrying out department responsibilities and collaborates with others to support short- and long-term goals/priorities for the department.
Serves as the point of contact within or outside company for inquiries related to grievances and appeals.
Monitors incoming complaints via the Customer Service system routing, interdepartmental referral, mail, telephone, fax or via email from the website for members and providers.
Monitors inquiry requests from the Department of Managed Health Care (DMHC), Medicare Complaint Tracking Module (CTM) from the Centers for Medicare Medicaid Services (CMS), Medicare Quality Improvement Organization (QIO) and the State Hearing Office from Department of Social Services (DSS).
Responds to DMHC requests for information in a timely manner.
Sets up complaint case files, enters cases in the GARS system with accurate classification and category types and assigns them to appropriate staff.
15% - Administrative Support
Works with internal and external departments and providers in gathering supporting information relevant to the case.
Generates acknowledgment letters for all lines of business per department and regulatory standards.
Assists in the development of departmental forms and intake processes.
Coordinates administrative support for state hearings, serves as a contact with DSS for incoming cases, enters cases in the GARS system, creates electronic files and routes the scanned documents to designated staff and fax required state hearing documentation to the local hearing office as necessary.
5% - Other
Completes other projects and duties as assigned.
JSG offers medical, dental, vision, life insurance options, short-term disability, 401(k), weekly pay, and more. Johnson Service Group (JSG) is an Equal Opportunity Employer. JSG provides equal employment opportunities to all applicants and employees without regard to race, color, religion, sex, age, sexual orientation, gender identity, national origin, disability, marital status, protected veteran status, or any other characteristic protected by law. #D800
Operations Specialist
Specialist job in Los Angeles, CA
This position handles loan operations, remittance/wires, and stand-by letters of Credit within the operations in the office. Works independently to process all types of loans (syndication, bilateral, fixed term, and real estate) to accurately reflect loan activity on the bank's loan system. This includes loan disbursements and payments, interest rate changes and rollover for all types of loans according to established department procedures. Covers for wire transfers as requested from other departments. Handles SBLC registration and imaging under IMEX trade system.
Job Responsibilities
• Monitors and escalates overdue and non-overdue payments to IBG and Management on a daily basis.
• End to end processing for loan disbursement request.
• Review Facility Activation sheet received from Credit Control Unit.
• Review Credit Agreement for new onboarding facility.
• Ensures loan disbursement request comply with the term and condition under loan facility agreement.
• Ensures there is sufficient limit being set up and available for each loan disbursement.
• Acquire daily interest rates to assist in determining the appropriate loan pricing and create a new loan account in Loan system based on different loan type.
• Generates rate change notices, and mails to customer for interest rate setting/rollover.
• Ensures there is no missing billing for any loan payment due.
• Monitors and generates loan billing notices and mails to customer in advance.
• Handles loan interest and fee collection.
• Handles loan repayment request.
• End-to-end processing for loan breakage fund penalty calculation and collection.
• Retrieves Agent Bank and customers instructions daily.
• Maintains and updates loan daily transaction log.
• Updates and report daily funding position to Treasury & Markets.
• Retrieves end of day loan system report.
• Retrieves incoming wires and Nostro account statement.
• Performs end of day balancing and reconciliation.
• Maintains loan documentation records and files.
• Prepares and releases Swift payment messages for loan drawdown request.
• Clears sanction hits under EWSS system or escalates to Compliance Officer for potential hit.
• Covers for wire transfers as requested from other departments.
• Handles SBLC registration and imaging under Singapore IMEX trade system.
• Provides customer service to internal and external customers.
• Contacts Agent Banks and clients as needed.
• Responsible for user acceptance testing (UAT).
• Other duties as assigned.
Education: Bachelor's Degree in Business Administration and/or related field required.
Experience:
3-5 years Loan Operations experience required.
Knowledge of Commercial Loan lifecycle required.
Knowledge of SWIFT payment system preferred.
Knowledge of Standby Letters of Credit trade product is a plus but not necessary.
Skills/Ability:
Independent and motivated team player.
Possess strong interpersonal and communications skills.
Strong aptitude for detail, accuracy, and organization.
Ability to work in a fast-paced, high-volume environment.
Can work on own initiative, ability to prioritize workloads and deliver to tight timescales.
Ability to problem-solve & provide suggestions to operational issues through a pragmatic and commercially sound approach.
Proficient MS Office Word/Excel/PowerPoint skills and understanding of core banking systems.