Apply Description
* Must be a team player. Training provided.
* Customer service skills (experience with call centers/help desk)
* Technical troubleshooting
* Desk-side tech support (keyboards, mice, printers, monitors, desk set ups, conference rooms)
* Ability to understand technical instructions
* Ability to work in a closely supported/supervised position
Requirements
Clearance: Active Secret or Interim Secret
Certification: A+ or network+ required (SEC+, CND, CCSP, GFACT, GSEC, FITSP-O, GISCP, CASP+, CISA or CCNP Security also acceptable. Sec+ or SSCP would be ideal.
$55k-75k yearly est. 3d ago
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Device Support Specialist (Pittsburgh)
Novocure Inc. 4.6
Specialist job in Portsmouth, NH
The Device Support Specialist (DSS) plays an essential role in supporting commercial oncology patients using Tumor Treating Fields (TTFields). The DSS focuses on educating patients and their caregivers on TTFields according to product labeling and integrating TTFields into daily routinesin order to reach usage goals. The DSS will work to ensure optimum patient outcomes via appropriate therapy settings and continuation of care. As part of a cross-functional team, the DSS collaborates regularly with other departments to address the changing needs of patients and caregivers. The DSS may also be required to assist with clinical trial oncology patients, determined by business needs.
The DSS is a full-time, exempt, field-based position reporting to the Regional Manager, Device Support Specialist.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Support and honor our "Patient Forward" mission by ensuring patientsare at the center of every interaction; providing compassionate, high-quality care and service
Travel to patient homes, and occasionally to physician offices or healthcare centers, to conduct regular visits which include:
Educate patients on TTFields therapy and initiating treatment
Provide ongoing enhanced training sessions for patients and caregivers
Perform technical analysis and equipment maintenance with troubleshooting and equipment replacement as needed
Collect and analyze patient data during monthly follow-up visits and provide individualized coaching with appropriate resources as needed
To ensure accessibility and flexibility for patients, some duties may be conducted through virtual visits
Demonstrate empathy and understanding when interacting with patients and their caregivers
Follow established timelines and guidelines for patient interactions; ensuring consistency and quality of care
Provide timely support to patients, including phone, virtual, and in-person assistance, sometimes on short notice or outside normal business hours (including weekends and holidays)
Manage responsibilities and workload independently within your designated regional territory
Maintain open communication with Territory Managers and other cross-functional partners to ensure effective patient care and healthcare provider support
Participate in regular assessments and demonstrate ongoing learning and adoption of new SOP changes
Manage administrative tasks in a timely and efficient manner, including but not limited to:
Documentation in customer relationship management (CRM) system
Expense reporting
Equipment inventory management
Ongoing trainings, assessments, and other regulatory tasks
Regular travel by vehicle and air to support patient care and service needs
Adhere to guidelines for the administration, maintenance, and cleanliness of fleet vehicle
Adapt to frequently changing business needs and schedules to ensure seamless patient support
QUALIFICATIONS/KNOWLEDGE:
Minimum Requirement:
Associate's degree with 2 to 3 years' relevant professional experience
OR
Bachelor's degree with 1 to 2 years' relevant professional experience
Experience working with oncology patients, or in a clinical or patient-facing role (e.g. medical assistant, nurse, occupational therapist, etc.) is highly preferred
Experience working in a for-profit environment preferred
Strong emotional intelligence and situational awareness
Proficiency in basic computer operations including but not limited to Microsoft Office, Outlook, file management, following test and troubleshooting procedures (experience with Concur and SAP a benefit)
Must possess a valid driver's license
Ability to dedicate approximately 60% of time to travel each week, including overnight stays, for territory management
Commercial air travel required, with potential travel outside of the assigned territory
Primary residence must be within assigned territory
Primary residence must have space to securely store patient support materials in a safe, temperature-controlled environment
Assigned territory subject to change based upon business need
Attendance at company meetings, both within and outside of the assigned territory, is required
OTHER:
Ability to lift up to 50 pounds
Ability to drive long distances
ABOUT NOVOCURE:
Our vision
Patient-forward: aspiring to make a difference in cancer.
Our patient-forward mission
Together with our patients, we strive to extend survival in some of the most aggressive forms of cancer by developing and commercializing our innovative therapy.
Our patient-forward values
- innovation
- focus
- drive
- courage
- trust
- empathy
Novocure is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, gender identity, age, national origin, disability, protected veteran status or other characteristics protected by federal, state, or local law. We actively seek qualified candidates who are protected veteran and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act.
Novocure is committed to providing an interview process that is inclusive of our applicant's needs. If you are an individual with a disability and would like to request an accommodation, please email
$24k-31k yearly est. 4d ago
scheduling specialist
Radiology Partners 4.3
Specialist job in Scarborough, ME
RAYUS now offers DailyPay! Work today, get paid today!
RAYUS Radiology is looking for a Scheduling Specialist to join our team. We are challenging the status quo by shining light on radiology and making it a critical first step in diagnosis and proper treatment. Come join us and shine brighter together! As a Scheduling Specialist, you will be responsible for providing services to patients and referring professionals by answering phones, managing faxes and scheduling appointments.
This is a Temporary/PRN position working from 8:30am-5:00pm for a total of 30 scheduled hours per week.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
(85%) Scheduling Activities
Answers phones and handles calls in a professional and timely manner
Maintains positive interactions at all times with patients, referring offices and team members
Schedules patient examinations according to existing company policy
Ensures all appropriate personal, financial and insurance information is obtained and recorded accurately
Ensures all patient data is entered into information systems completely and accurately
Ensures patients are advised of financial responsibilities, appropriate clothing, preparation kits, transportation and/or eating prior to appointment
Communicates to technologists any scheduling changes in order to ensure highest level of patient satisfaction
Maintains an up-to-date and accurate database on all current and potential referring physicians
Handles overflow calls for other centers within market to ensure uninterrupted exam scheduling for referring offices
Provides back up coverage for front office team members as requested by supervisor (i.e., rest breaks, meal breaks, vacations and sick leave)
Fields 1-800 number calls and routes to appropriate department or associate (St. Louis Park only
(10%) Insurance Activities
Pre-certifies all exams with patient's insurance company as required
Verifies insurance for same day add-ons
Uses knowledge of insurance carriers (example Medicare) and procedures that require waivers to obtain authorization if needed prior to appointment
(5%) Other Tasks and Projects as Assigned
$28k-31k yearly est. 14h ago
Dynamic PC Support
Worldwide Techservices 4.4
Specialist job in Portland, ME
Worldwide TechServices is a global leader in delivering technology services and solutions to the world's most demanding clients. Headquartered in Billerica, MA; we provide infrastructure services and professional services to the world's leading technology providers, outsourcers, large and small businesses and consumers.
Job Description
The Dynamic PC Support is a position that performs tasks related to the repair of a variety of client products. Performs basic and moderately complex troubleshooting activities for desktops and laptops. May support Desk Side applications and infrastructure. Interacts directly with clients to address technical issues and respond to them timely and accurately.
Responsibilities
Provide customer support for designated equipment
Answer client questions in a professional manner
Accept and deliver all service calls assigned within the established service level agreement for each client
Meet established customer service satisfaction criteria as outlined in established guidelines and policies
Complete all administrative tasks associated with each call as documented in established policies and guidelines
Complete real-time reporting of all calls as documented in established policies and guidelines
Follow various established policies, guidelines, and documents relating to the successful delivery of service for each client
Ensure control of assets and inventory through prompt turnaround of parts and equipment as required by client service agreements
Report all activity in an accurate and timely manner
Understand all Safety policies and guidelines and work within the guidelines of policies daily
Additional requirements may exist if offer of employment is extended
Other duties may be assigned to meet business needs
Qualifications
Education and Experience:
Typically requires technical school certification or equivalent and 0-2 years of relevant experience
Previous customer service experience is a plus
Certifications and/or Qualifications:
Maintain all required OEM Certifications as directed by Management
Knowledge of relevant software and hardware
Valid Driver's License and reliable transportation with valid registration and adequate insurance
Skills:
Ability to communicate regarding technical issues with clients
Ability to drive to client locations
Ability to drive long distances, and occasional overnight assignments within other geographies
Ability to lift and or move various computer equipment up to 50 lbs
Must own a basic repair tool kit
Additional Information
All your information will be kept confidential according to EEO guidelines.
$40k-55k yearly est. 4d ago
Case Specialist I, STD
Sun Life 4.6
Specialist job in Portland, ME
Sun Life U.S. is one of the largest providers of employee and government benefits, helping approximately 50 million Americans access the care and coverage they need. Through employers, industry partners and government programs, Sun Life U.S. offers a portfolio of benefits and services, including dental, vision, disability, absence management, life, supplemental health, medical stop-loss insurance, and healthcare navigation. We have more than 6,400 employees and associates in our partner dental practices and operate nationwide.
Visit our website to discover how Sun Life is making life brighter for our customers, partners and communities.
Job Description:
The opportunity
Short-Term Disability insurance provides an income to employees who cannot work due to an illness or injury. As a Case Specialist, you will review claims for Short-Term Disability and decide if the person applying for benefits are eligible to receive them. Some claims are easy, some are more complex. But all claims give you the opportunity to interact and make a difference for our Clients daily.
How you will contribute
Review claim forms to make sure the person applying for benefits meets all the requirements to receive benefits, including their medical condition, the recommendations of their health care providers, and the details of the short-term disability contract.
Approve the benefits if the person meets all these requirements.
Process these claims in a timely manner with accuracy.
Serve our clients in a caring and empathetic manner, communicating clearly with them the decisions you make.
Reach out to employees, employers, health care providers, attorneys, and anyone else as needed to get the paperwork or information you need to make a decision.
Make sure all your claim decisions match the insurance contract and follow all laws, regulations, and procedures.
What you will bring with you
Passion for helping people, especially in times of need due to illness or injury.
Your desire and ability to provide superior service and build positive relationships.
Independent thinking and decision-making skills to support payment of benefits.
Your energy to thrive in a fast-paced environment.
Drive to continuously learn, build, and grow professionally.
The ability to adapts well to change and execute on new concepts.
Insurance claims experience is not a requirement.
Salary Range: $49,400 - $66,700
At our company, we are committed to pay transparency and equity. The salary range for this role is competitive nationwide, and we strive to ensure that compensation is fair and equitable. Your actual base salary will be determined based on your unique skills, qualifications, experience, education, and geographic location. In addition to your base salary, this position is eligible for a discretionary annual incentive award based on your individual performance as well as the overall performance of the business. We are dedicated to creating a work environment where everyone is rewarded for their contributions.
Not ready to apply yet but want to stay in touch? Join our talent community to stay connected until the time is right for you!
We are committed to fostering an inclusive environment where all employees feel they belong, are supported and empowered to thrive. We are dedicated to building teams with varied experiences, backgrounds, perspectives and ideas that benefit our colleagues, clients, and the communities where we operate. We encourage applications from qualified individuals from all backgrounds.
Life is brighter when you work at Sun Life
At Sun Life, we prioritize your well-being with comprehensive benefits, including generous vacation and sick time, market-leading paid family, parental and adoption leave, medical coverage, company paid life and AD&D insurance, disability programs and a partially paid sabbatical program. Plan for your future with our 401(k) employer match, stock purchase options and an employer-funded retirement account. Enjoy a flexible, inclusive and collaborative work environment that supports career growth. We're proud to be recognized in our communities as a top employer. Proudly Great Place to Work Certified in Canada and the U.S., we've also been recognized as a "Top 10" employer by the Boston Globe's "Top Places to Work" for two years in a row. Visit our website to learn more about our benefits and recognition within our communities.
We will make reasonable accommodations to the known physical or mental limitations of otherwise-qualified individuals with disabilities or special disabled veterans, unless the accommodation would impose an undue hardship on the operation of our business. Please email ************************* to request an accommodation.
For applicants residing in California, please read our employee California Privacy Policy and Notice.
We do not require or administer lie detector tests as a condition of employment or continued employment.
Sun Life will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including applicable fair chance ordinances.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Job Category:
Claims - Life & Disability
Posting End Date:
29/01/2026
$49.4k-66.7k yearly Auto-Apply 37d ago
Associate VB Claims Specialist
UNUM Group 4.4
Specialist job in Portland, ME
When you join the team at Unum, you become part of an organization committed to helping you thrive. Here, we work to provide the employee benefits and service solutions that enable employees at our client companies to thrive throughout life's moments. And this starts with ensuring that every one of our team members enjoys opportunities to succeed both professionally and personally. To enable this, we provide:
* Award-winning culture
* Inclusion and diversity as a priority
* Performance Based Incentive Plans
* Competitive benefits package that includes: Health, Vision, Dental, Short & Long-Term Disability
* Generous PTO (including paid time to volunteer!)
* Up to 9.5% 401(k) employer contribution
* Mental health support
* Career advancement opportunities
* Student loan repayment options
* Tuition reimbursement
* Flexible work environments
* All the benefits listed above are subject to the terms of their individual Plans.
And that's just the beginning…
With 10,000 employees helping more than 39 million people worldwide, every role at Unum is meaningful and impacts the lives of our customers. Whether you're directly supporting a growing family, or developing online tools to help navigate a difficult loss, customers are counting on the combined talents of our entire team. Help us help others, and join Team Unum today!
General Summary:
Minimum starting hourly rate is $22.60
This is an entry level position within the Voluntary Benefits Claims Organization. This position is responsible for the thorough, fair, objective, and timely adjudication of voluntary benefits claims in conjunction with providing technical expertise regarding applicable regulations. This position is responsible for providing excellent customer service and interacts on a regular basis with employees, employers, health care providers and other specialized internal resources.
Incumbents in this role are considered trainees and are assigned a formal mentor for 6-12 months until they are assessed as capable of independent work. Incumbents are primarily responsible for learning and developing the skills, knowledge, and behaviors necessary to successfully adjudicate assigned claims, in accordance with our claims philosophy and policies and procedures.
Incumbent must demonstrate the ability to effectively manage an assigned caseload, exercise discretion and independent judgment, and appropriately render timely claim decisions while demonstrating strong customer service prior to movement to the exempt level claims specialist role.
Principal Duties and Responsibilities:
* Maintain organizational service standards on all assigned claims demonstrating success in developing and implementing effective strategies to manage a caseload of varying size and complexity.
* Develop an understanding and working knowledge of Voluntary Benefits for Unum and Colonial Life, including products, policies, procedures, and contracts.
* Develop an understanding of the applicable contract/policy definitions and relevant provisions, clauses, exclusions, riders, and waivers, as well as regulatory and statutory requirements for claim products administered.
* Develop skill set to determine appropriate risk management strategies through analyzing and applying technical and complex contractual knowledge (policies and provisions) to ensure appropriate eligibility requirements, liability decisions, and benefits payee.
* Develop problem solving skills by demonstrating analytical and logical thinking resulting in the timely and accurate adjudication of a variety of simple to complex voluntary benefits claims.
* Develop a working knowledge of systems needed for claims adjudication.
* Provide excellent customer service and independently respond to all inquiries within service guidelines.
* Responsible for timely and accurate claims review, initiation and completion of appropriate claim validation activities, and referrals/notifications to other areas (i.e., medical assessments, billing, etc.) as appropriate.
* Produce objective, clear documentation and technical rationale for all claim determinations and demonstrate the ability to effectively communicate determinations while ensuring compliance with Voluntary Benefits procedures and all legal requirements including state regulations.
* Partner and coordinate file strategies utilizing specialized resources including nurses, physicians, vocational rehabilitation and assessing medical documentation, when appropriate.
* Ensure a timely and well communicated transfer process when transitioning integrated claims across lines of business, ensuring a coordinated and continuous claims experience for customers.
* Be familiar with specialized workflow requirements and performance standards for any assigned customers.
* May perform other duties as assigned.
Job Specifications:
* 4-year degree preferred or equivalent work experience
* Ability to develop Voluntary Benefits product knowledge and apply a best-in-class service experience
* Medical background, voluntary benefits claims and/or disability management experience preferred
* Possess strong analytical, critical thinking, and problem-solving skills
* Ability to exercise independent judgment and discretion in increasingly complex claim adjudication decisions, including initial decision and ongoing medical management.
* Able to effectively utilize a broad spectrum of resources, materials, and tools needed to assist with the decision-making process
* Strong service and quality orientation.
* Ability to interact effectively and professionally with claimants, employers, medical resources, attorneys, accountants, brokers, sales representatives, etc.
* Demonstrated ability to operate with a sense of urgency and make balanced decisions with the highest degree of integrity and fairness.
* Excellent communication skills, written and verbal
* Meets the standards for this position, as defined in the Talent Management framework
~IN3
#LI-LM2022
Unum and Colonial Life are part of Unum Group, a Fortune 500 company and leading provider of employee benefits to companies worldwide. Headquartered in Chattanooga, TN, with international offices in Ireland, Poland and the UK, Unum also has significant operations in Portland, ME, and Baton Rouge, LA - plus over 35 US field offices. Colonial Life is headquartered in Columbia, SC, with over 40 field offices nationwide.
Unum is an equal opportunity employer, considering all qualified applicants and employees for hiring, placement, and advancement, without regard to a person's race, color, religion, national origin, age, genetic information, military status, gender, sexual orientation, gender identity or expression, disability, or protected veteran status.
The base salary range for applicants for this position is listed below. Unless actual salary is indicated above in the job description, actual pay will be based on skill, geographical location and experience.
$40,000.00-$75,600.00
Additionally, Unum offers a portfolio of benefits and rewards that are competitive and comprehensive including healthcare benefits (health, vision, dental), insurance benefits (short & long-term disability), performance-based incentive plans, paid time off, and a 401(k) retirement plan with an employer match up to 5% and an additional 4.5% contribution whether you contribute to the plan or not. All benefits are subject to the terms and conditions of individual Plans.
Company:
Unum
$40k-75.6k yearly Auto-Apply 3d ago
Customer Intake Specialist
Mindlance 4.6
Specialist job in Portland, ME
Job Title : CIS II Pay - rate : $ 15.75/hr Duration : 3+ months ( possibility of Extension) Hours : Monday - Friday 8:00 am - 5:00 pm or 9:00 am - 6:00 pm Job Description: Triage all incoming authorizations, coordinate authorizations with Healthcare Finder, nurse, and monitor authorizations;
Identify and direct beneficiaries to the most appropriate, cost effective medical care;
Processes request for authorization according.
Excellent communication skills;
Commitment to offering quality service to internal and external customers;
Ability to respond quickly and proactively to customer queries;
Demonstrated teamwork through flexibility and reliability; superior customer service skills;
Ability to adapt to varied situation and exercise sound judgment
Qualifications
Minimum HS Diploma, post-secondary or equivalent call center experience, or equivalent required;
Call center experience may be required; Attention to detail;
Proven ability to quickly learn new systems and processes; 6 plus years' experience.
Additional Information
Thanks & Regards;
Krishna Swaroop
Contact: **************
E-mail : krishnas@mindlance(DOT)com
$15.8 hourly 1d ago
Customer Product Growth Specialist Trainee
F. W. Webb Company 4.5
Specialist job in Portland, ME
For description, visit PDF: ************ fwwebb. com/careers/pdfs/Portland_MC_CPGS_Trainee.
pdf
$50k-84k yearly est. 19d ago
Product Specialist Mitsubishi- Residential
Externalcareersitehomansassociates
Specialist job in Portland, ME
Homans Associates (HA) is a subsidiary of the largest independent HVAC/R distribution company in the world, Watsco, Inc. We are the largest distributor of the Mitsubishi Electric brand of Residential Ductless and VRF Commercial products in North America and Latin America. Homans Associates also offers a full line of HVAC residential and commercial equipment, parts, supplies, and accessories. We have locations throughout New England, Up-State New York, the 5 Borrows of NYC, Long Island and New Jersey.
We are seeking a highly motivated and experienced Mitsubishi Product Specialist to join our Mitsubishi Product Division (Residential) to support our Portland, ME branch. You will be responsible for managing projects, driving sales growth, and overseeing business development within assigned geographical markets while reporting directly to the Director Of M&P Residential Sales. This is a salaried position ranging from $80,000-$100,000 annually. Relocation assistance is not offered for this position.
Company Website: http://www.homans.com/careers
Job Responsibilities:
Position will entail overseeing all Mitsubishi business for the Ductless M&P (residential & light commercial), as well as the VRF Commercial product lines in your market(s)
Be the Mitsubishi expert by supporting sales growth of Mitsubishi products through consulting mechanical contractors and by marketing, specifying and the selection of Mitsubishi product lines.
Provide quotes, project design & application utilizing the Mitsubishi Design System Builder program, efficiency comparisons utilizing Energy Estimator tool, website(s) navigation and use, as well as other sales/marketing resources or tools
Cultivate new customers and business opportunities (mechanical contractors, residential contractors, builders, engineers, owner direct accounts etc.)
Lead, train and support the Homans Associates outside sales team and branch personnel by providing application support on all Mitsubishi products and services. Assist with their development of product knowledge, understanding of marketing and sales programs, and proper system selection for creating quotes
Work with Mitsubishi customers to maximize marketing programs and resources
Be a liaison between Mitsubishi personnel, Homans Associates management and your customer base. Work with Homans technical department, marketing department, and management team to ensure the needs of your customers are met
Work closely with Homans Territory Manager to grow Mitsubishi sales in a collaborative effort
Work with management to provide market feedback to foster sales growth and meet fiscal sales goals and market share.
Other duties as assigned.
$80k-100k yearly 14h ago
Collections Specialist (Temp)
Tyler Technologies 4.3
Specialist job in Yarmouth, ME
Tyler Technologies is looking to hire a Collections Specialist to join our corporate finance team in our Yarmouth, ME office. This position reviews outstanding bills, contacts Tyler software customers and works with clients to resolve delinquent accounts. The ideal candidate will have prior collections experience with strong customer service and phone skills.
This temporary hybrid role is expected to span from December 2025 through March 2026.
Responsibilities
Interact professionally with external customers on all collection issues, including making collection calls.
Work with other members of the collections team to determine and carry out the best method to resolve delinquent accounts.
Issue statements, provide invoice copies, and create accounts receivable adjustments as needed.
Provide statements, invoices and information to internal and external customers as needed to assist in resolving collection issues.
Qualifications
Associate degree or equivalent work experience
1-3 years of collection experience
Experience with collecting high value transactions
Accounting background desired
Microsoft Office experience (Excel, Word)
Strong analytical, communication and customer service skills
Excellent phone manner
$28k-32k yearly est. Auto-Apply 47d ago
Grant Billing Specialist
Catholic Charities Maine 3.6
Specialist job in Portland, ME
The Catholic Charities Maine Finance office in Portland now has a Full Time opening for a Grant Billing Specialist.
About the role: The Grant Billing Specialist is the person who ensures complete billing compliance with grant agreements and Federal requirements according to established guidelines. In addition, the position will assist in the production of productivity report generation and perform general clerical duties as needed. This position also assists in general billing and receivable functions.
Why join us?
Five (5) weeks of Earned Time in your first year, plus 6 paid holidays
100% employer-paid short- & long-term disability and life insurance
Comprehensive health plans (3 options), plus dental & vision insurance
401(k) with agency contribution
Wellness benefits (including up to $100 for wellness purchases and individual coaching)
10% Employee discounts on CCM childcare centers
Access to our Employee Assistance Program (EAP) and bereavement leave
You may apply directly on our website (*************************** or send your resume and cover letter via email (************************), fax **************, or mail to Human Resources Office, Catholic Charities Maine P.O. Box 10660, Portland, ME 04104.
Catholic Charities Maine is a United Way and Affirmative Action/EOE/Minorities/Females/Veteran/Disabled Employer. Catholic Charities Maine participates in E-Verify. For more information on E-Verify, please go to: ***********************
Qualifications
Qualifications:
High school diploma required
Coursework or an associate's degree in business, accounting, or a related field preferred
Equivalent job experience considered
Proficiency with personal computer systems and Electronic Accounting/ERP software
Strong knowledge of Microsoft Excel and Word
$34k-41k yearly est. Easy Apply 6d ago
Business Insights Specialist (US)
TD Bank 4.5
Specialist job in Portland, ME
Hours: 40 Pay Details: $91,000 - $136,240 USD TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.
As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.
Line of Business:
Analytics, Insights, & Artificial Intelligence
Job Description:
The Business Insights Specialist is responsible for conducting analyses on curated and/or aggregated DataMart's in conjunction with deep business subject matter expertise, to generate relevant analytical insights for business issues and identify opportunities to drive business growth and value. This role works in partnership with business leaders to present or generate appropriate insights including the delivery of supporting collateral and/or presentations.
Depth & Scope:
* Works autonomously and accountable for acting as a lead within a specialized business management function and may provide work direction to others
* Provides seasoned specialized knowledge, advice and/or guidance to various stakeholders and team members
* Scope of role may have enterprise impact
* Focuses on short to medium - term issues (e.g. 6-12 months)
* Undertakes and completes a variety of complex projects and initiatives requiring specialist knowledge and/or the integration of cross functional processes within own area of expertise
* Oversees and/or independently performs tasks from end-to-end
* May interact with any hierarchy level up to executive leaders and external vendors
Education & Experience:
* Undergraduate degree or advanced technical degree preferred (e.g., math, physics, engineering, finance or computer science) Graduate's degree preferred with either progressive project work experience, or;
* 5+ year of relevant experience; higher degree education and research tenure can be counted
Customer Accountabilities:
* Leads on the interpretation of complex business issues, generates multifaceted insights and identifies opportunities to help drive business growth or address business/enterprise needs
* Presents and communicates generated insights and recommended business actions to stakeholders/business leaders in an easily digestible manner, leveraging tools/techniques/methods to produce a variety of visualizations/presentations that fit the audience
* Acts as the primary interface with business to bridge and translate business requirements to analytics and reporting needs for a given domain/business
* Applies collaborative and strong stakeholder management approach to constructively influence and persuade stakeholders and partners where appropriate
* Serves as an authority on a given business domain and provides business expertise to place context around analytics discovery and inform recommendations
* Escalates data/process related problems and communicates to relevant teams in a timely manner and makes recommendations for resolution
* Provides day-to-day support and delivery of analytics
Shareholder Accountabilities:
* Represents functional area as a business insights & analytics specialized expert
* Synthesizes complex and vast amount of information and translates into actionable insights and strategy
* Builds business requirements and facilitates project execution to develop insights
* Collaborates with partners on business challenges and delivers fact-based analytical advice that aligns to strategy and drives shareholder value
* Identifies opportunities for business growth within a specific business or function by identifying potential use cases and value drivers
* Utilizes both quantitative and qualitative methodologies to interpret and present data effectively and clearly
* Works directly with the business teams to gather the demand for analytics and work with the analytics hub to fulfill the analytics demand
* Provides business explanation for anomalies/outliers identified during analysis
* Works with business functions and analytics teams to transition business requirements to analytics requirements
* Trains business users on how to integrate analytics into decisions
* Leverages knowledge of data capabilities to build and deliver insights
* Develops analysis to corroborate initial proof of concept
* Executes on data requests accurately and within a timely manner
* Identifies and investigates data/analytics related issues
* Ensures business operations are in compliance with applicable internal and external requirements (e.g. financial controls, segregation of duties, transaction approvals and physical control of assets)
* Leads/facilitates and/or implements action/remediation plans to address performance/risk/governance issues
* Actively manages relationships within and across various business lines, corporate and/or control functions and ensures alignment with enterprise and/or regulatory requirements
* Keeps abreast of emerging issues, trends, and evolving regulatory requirements and assesses potential impacts
* Maintains a culture of risk management and control, supported by effective processes in alignment with risk appetite
Employee/Team Accountabilities:
* Participates fully as a member of the team, supports a positive work environment that promotes service to the business, quality, innovation and teamwork and ensures timely communication of issues/points of interest
* Provides thought leadership and/or industry knowledge for own area of expertise in own area and participates in knowledge transfer within the team and business unit
* Keeps current on emerging trends/developments and grows knowledge of the business, related tools and techniques
* Participates in personal performance management and development activities, including cross training within own team
* Keeps others informed and up to date about the status/progress of projects and/or all relevant or useful information related to day-to-day activities
* Contributes to team development of skills and capabilities through mentorship of others, by sharing knowledge and experiences and leveraging best practices
* Leads, motivates and develops relationships with internal and external business partners/stakeholders to develop productive working relationships
* Contributes to a fair, positive and equitable environment that supports a diverse workforce
* Acts as a brand ambassador for your business area/function and the bank, both internally and/or externally
Physical Requirements:
Never: 0%; Occasional: 1-33%; Frequent: 34-66%; Continuous: 67-100%
* Domestic Travel - Occasional
* International Travel - Never
* Performing sedentary work - Continuous
* Performing multiple tasks - Continuous
* Operating standard office equipment - Continuous
* Responding quickly to sounds - Occasional
* Sitting - Continuous
* Standing - Occasional
* Walking - Occasional
* Moving safely in confined spaces - Occasional
* Lifting/Carrying (under 25 lbs.) - Occasional
* Lifting/Carrying (over 25 lbs.) - Never
* Squatting - Occasional
* Bending - Occasional
* Kneeling - Never
* Crawling - Never
* Climbing - Never
* Reaching overhead - Never
* Reaching forward - Occasional
* Pushing - Never
* Pulling - Never
* Twisting - Never
* Concentrating for long periods of time - Continuous
* Applying common sense to deal with problems involving standardized situations - Continuous
* Reading, writing and comprehending instructions - Continuous
* Adding, subtracting, multiplying and dividing - Continuous
The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required. The listed or specified responsibilities & duties are considered essential functions for ADA purposes.
Who We Are:
TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we deliver legendary customer experiences to over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to the Bank, those we serve, and the economies we support. We are guided by our vision to Be the Better Bank and our purpose to enrich the lives of our customers, communities and colleagues.
TD is deeply committed to being a leader in customer experience, that is why we believe that all colleagues, no matter where they work, are customer facing. As we build our business and deliver on our strategy, we are innovating to enhance the customer experience and build capabilities to shape the future of banking. Whether you've got years of banking experience or are just starting your career in financial services, we can help you realize your potential. Through regular leadership and development conversations to mentorship and training programs, we're here to support you towards your goals. As an organization, we keep growing - and so will you.
Our Total Rewards Package
Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical and mental well-being goals. Total Rewards at TD includes base salary and variable compensation/incentive awards (e.g., eligibility for cash and/or equity incentive awards, generally through participation in an incentive plan) and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off (including Vacation PTO, Flex PTO, and Holiday PTO), banking benefits and discounts, career development, and reward and recognition. Learn more
Additional Information:
We're delighted that you're considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we're committed to providing the support our colleagues need to thrive both at work and at home.
Colleague Development
If you're interested in a specific career path or are looking to build certain skills, we want to help you succeed. You'll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities. Whether you have a passion for helping customers and want to expand your experience, or you want to coach and inspire your colleagues, there are many different career paths within our organization at TD - and we're committed to helping you identify opportunities that support your goals.
Training & Onboarding
We will provide training and onboarding sessions to ensure that you've got everything you need to succeed in your new role.
Interview Process
We'll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.
Accommodation
TD Bank is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, status as a protected veteran or any other characteristic protected under applicable federal, state, or local law.
If you are an applicant with a disability and need accommodations to complete the application process, please email TD Bank US Workplace Accommodations Program at ***************. Include your full name, best way to reach you and the accommodation needed to assist you with the applicant process.
$47k-59k yearly est. Auto-Apply 5d ago
Pepsi Product Stocking Specialist - Lewiston, ID
Admiral Beverage Corporation 4.2
Specialist job in Lewiston, ME
Admiral Beverage believes in investing in its people, business partners, and communities, to continually grow and offer the best products and services in the region. With the strength of a large company combined with a small-town, friendly, family-driven mindset; we are here to grow with you. Admiral offers: competitive wages, a full-scale benefit program including health, dental, and vision coverage, 401(k) and retirement programs, paid leave and holidays, and much, much more!
Current Admiral Beverage Employees (excluding Contractors): Please apply via your internal Workday Account.
Pepsi Product Stocking Specialist - Lewiston, ID
Primary Location:
Lewiston, IdahoAdmiral Beverage Corporation
Exclusive distributor of Pepsi, and many other top brands
Join a winning team where your work directly drives sales and brand success.
At Admiral Beverage, our Merchandisers are the frontline ambassadors who ensure our products look their absolute best in every store across the Great Falls market. This is a high-impact, results-oriented role for individuals who take pride in excellence, thrive on ownership, and want to grow with a respected industry leader.
Key Responsibilities
• Execute flawless stocking, rotation, and shelf presentation in grocery, convenience, and on-premise accounts
• Build and maintain high-impact point-of-sale displays and promotional features that increase visibility and sales
• Implement supplier plan-o-grams with precision and creativity
• Proactively manage inventory levels to eliminate out-of-stocks and maximize product freshness
• Develop strong, professional relationships with store managers and staff
• Safely operate vehicle on an established daily route
What We're Looking For
• Proven reliability and a strong work ethic
• Excellent attention to detail and pride in delivering superior results
• Physical capability to repeatedly lift and move cases up to 50 lbs and handle kegs when needed
• Valid driver's license with a clean driving record
• Availability for early-morning starts (typically 5-7 AM) and weekend flexibility
• Positive attitude and professional demeanor when representing our company and brands
• Previous merchandising, stocking, or route experience is valued but not required-we provide comprehensive training
What We Offer
• Competitive hourly compensation with monthly performance bonuses
• Comprehensive benefits package including medical, dental, vision, and 401(k) contributions
• Early shift completion-most routes finished by mid-afternoon
• Mileage reimbursement
• Clear career progression path: Merchandiser → Delivery Driver → Sales Representative → Leadership roles
• A supportive, team-oriented culture that recognizes and rewards achievement
If you're driven, detail-oriented, and ready to take ownership of your own territory while building a long-term career with a stable, growth-focused company, we want to hear from you.
SUPERVISORY RESPONSIBILITIES
None.
QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential
functions.
EDUCATION and/or EXPERIENCE
High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.
CERTIFICATES, LICENSES, REGISTRATIONS
Must meet company driver qualifications.
COMMUNICATION SKILLS
Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.
MATHEMATICAL SKILLS
Ability to perform basic functions of math in all units of measure and formats and to interpret rate, ratio, percent, and graphs.
OTHER QUALIFICATIONS
Some states require employees to be 21 years of age or older when promoting, merchandising and delivering alcoholic beverages.
REASONING ABILITY
Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.
COMPETENCIES
Attendance/Punctuality, Attention to Detail, Customer Service, Dependability/Reliability, Driven, Productivity, Safety, Self-Management.
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to stand; walk; use hands to handle or feel; and reach with hands and arms. The employee frequently is required to talk or hear. The employee is occasionally required to sit; climb or balance; and stoop, kneel, crouch, or crawl. The
employee must regularly lift and/or move up to 70 pounds unassisted and occasionally lift/or move objects weighing up to 100 pounds using a hand-truck or other manual lifting device. Specific vision abilities re- quired by this job include close vision, and ability to adjust focus.
WORK ENVIRONMENT
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is occasionally exposed to outside weather conditions. The noise level in the work environment is usually moderate.
ACKNOWLEDGEMENT
I have read the essential duties and responsibilities of this job and am able to meet these essential duties and responsibilities with or without accommodation. Requests for accommodation will be considered on a case-by-case basis.
This Job description in no way states or implies that these are the only duties to be performed by this employee. He/she will be required to follow any other instructions and to perform any other duties upon the request of his/her supervisor.
Reliable. Caring. Committed. If this sounds like you, you'll fit right in. APPLY NOW!
Follow us on social and learn more @ ***********************
Admiral Beverage is a drug-free workplace and requires a background check to begin employment.
We want to know how you heard about us! Be sure to select an option when you fill out your application- Employee Referral or one of the Job Boards!
$37k-58k yearly est. Auto-Apply 60d+ ago
Samsung Home Theater Specialist
Best Buy 4.6
Specialist job in Newington, NH
As a Samsung Home Theater Expert, you'll work in one of our retail stores to demonstrate and sell home theater products with emphasis on the Samsung brand. First, we'll give you all the training you need to be an expert. Once you're trained, you'll explain complex technology in simple terms to help customers understand and see each product's unique value. You'll also work closely with other sales associates as you share your knowledge about Samsung products to ensure the team is ready to assist customers with the brand.
What you'll do
* Maintain a high level of product knowledge about new Samsung technology
* Debrief with vendor partners and market teams about performance, promotions and sales best practices.
* Ensure the department remains organized and ready to serve customers
* Support sales strategies to achieve operating results, growth objectives and overall financial performance goals.
Basic qualifications
* Must be at least 18 years old
* 1 year of experience in sales, customer service or related fields
* Ability to work successfully as part of a team
* Ability to work a flexible schedule inclusive of holidays, nights and weekends
Preferred qualifications
* Prior experience serving as a specialist in premium, luxury, or complex technology solutions
* 1 year of experience working with consumer electronics
What's in it for you
We're committed to helping our people thrive at work and at home. We offer generous benefits that address your total well-being and provide support as you need it, especially key moments in your life.
Our benefits include:
* Competitive pay
* Generous employee discount
* Financial savings and retirement resources
* Support for your physical and mental well-being
About us
As part of the Best Buy team, you'll help us fulfill our purpose to enrich lives through technology. We bring that to life every day by humanizing and personalizing tech solutions for every stage of life - in our stores, online and in customers' homes.
Our culture is built on deeply supporting and valuing our amazing employees who make it all possible. We're committed to being a great place to work, where you can unlock unique career possibilities. Above all, we aim to provide a place where you can bring your full, authentic self to work now and into the future. Tomorrow works here.
Best Buy is an equal opportunity employer.
Application deadline: Minimum of 5 days from the posting date. You can find that date above the job title at the top of the page.Auto Req. ID1013254BR
Location Number 000535 Portsmouth NH Store
Address 45 Gosling Rd$15 - $19.22 /hr
Pay Range $15 - $19.22 /hr
$15-19.2 hourly 12d ago
Soldering Specialist 832813
Bonney Staffing 4.2
Specialist job in Poland, ME
Immediate Opportunity for Soldering Specialists in Poland, ME! Job Title: Soldering Specialist Pay: $18.82 - $20.82 per hour Hours:
First Shift: Monday - Friday, 7:00 AM - 3:45 PM
Second Shift: Monday - Thursday, 4:00 PM - 3:00 AM Start Date: ASAP
Are you looking for a career with a hands-on role in a dynamic manufacturing environment? Join our esteemed client as a Soldering Specialist in Poland, Maine, and make a meaningful impact every day.
As a Soldering Specialist, you will play a key role in ensuring the quality and precision of electronic components on printed circuit boards (PCBs). You'll work closely with the production team to maintain strict quality standards and enhance production efficiency.
What You'll Do:
As a Soldering Specialist, you will be responsible for:
Soldering electronic components onto PCBs with hand tools and soldering irons.
Inspecting solder joints to ensure compliance with IPC and quality standards.
Reading and interpreting work instructions and process documentation accurately.
Using microscopes and magnifiers for detailed soldering tasks and inspections.
Operating and maintaining soldering tools and rework stations effectively.
Identifying and correcting assembly or soldering defects proactively.
Participating in required training and ongoing certification as needed.
What You'll Bring:
The ideal candidate for this role will have:
Education: High School diploma or equivalent.
Experience: 1-2 years of soldering or related electronics manufacturing work.
Certifications: IPC J-STD-001 Certification (or willingness to recertify if expired); familiarity with IPC-A-610 standards.
Skills:
Excellent manual dexterity and precision in handling small components.
Strong attention to detail and commitment to quality.
Ability to work independently and align with team production goals.
Basic computer skills and capacity to follow digital instructions.
Good organizational and time management skills.
Physical Requirements: Must be on your feet most of the day (not a seated role) and be able to function effectively in a fast-paced environment.
Additional Requirements: Must be a U.S. Citizen (as per ITAR regulations); felony offenses reviewed case-by-case (no violent crimes permitted).
Why Join Us in Poland?
Flexible hours to suit your lifestyle.
Competitive pay with excellent benefits.
Supportive team culture in a cutting-edge workplace.
Enjoy affordable health and prescription coverage with no waiting period.
Access to employer-sponsored benefits upon permanent hire.
Retirement plan: 401(k)/Pension.
Participate in our Referral Bonus Program to earn extra cash!
Location & Schedule:
This position is on-site in Poland, ME, with varying shift options to fit your schedule.
Ready to Take the Next Step?
If you're excited to advance your career as a Soldering Specialist in Poland, apply today or contact our recruiting team to learn more. Don't wait-opportunities like this don't last long!
$18.8-20.8 hourly 2d ago
Reimbursement Specialist II
Novocure Inc. 4.6
Specialist job in Portsmouth, NH
The Reimbursement Specialist II is responsible for executing core reimbursement processes to confirm medical necessity and secure accurate payments, thereby minimizing the financial burden for patients. This role requires independently managing a personal workload, including performing in-depth benefit investigations, conducting timely claims follow-up, submitting authorization and referral requests, resolving claim and authorization denials, and negotiating single case agreements. The Reimbursement Specialist II also collaborates closely with cross-functional teams within Revenue Operations to support departmental goals and ensure seamless reimbursement operations. A key objective of this role is to contribute to the achievement of Reimbursement Team KPIs, including but not limited to authorization and claim resolution rates.
This is a full-time, non-exempt position reporting to the Supervisor or Manager of Reimbursement, based in our Portsmouth, NH location.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Conduct timely insurance benefit verifications to determine patient eligibility and cost-share responsibilities for both new and existing patients.
Ensure the responsible "bill-to" insurance party is set up correctly in each assigned account
Submit authorization requests to insurance carriers and follow up via phone or insurance portals independently with limited supervision
Interpret authorization denials and draft appeals, leveraging all available resources, independently
Research and understand commercial payers' medical policies and guidelines for coverage
Verify the presence and accuracy of authorizations and pricing agreements for all insured patients.
Differentiate between contract and non-contract carriers, including identifying contacts for potential letter of agreement (LOA) negotiations.
Escalate contracting implementation challenges and identify opportunities for process improvement.
Collaborate cross-functionally with other departments to ensure timely and accurate reimbursement from insurance providers.
Investigate and resolve all incorrect payments and escalate trends in change behavior as identified
Submit and track the status of claim appeals for payment disputes
Identify, report, and work to resolve the need for a claims project
Communicate with key personnel within managed care organizations, such as nurse case managers, to streamline the reimbursement processing for patients
Identify and escalate contracting implementation challenges and opportunities
Identify and suggest solutions to authorization processing issues based on payer policies and/or behavior
Perform additional duties and respond to shifting priorities as assigned by management.
Identify new trends in authorization denials by payer.
Independently follow-up on insurance authorization requests and claim status via phone and insurance website in a timely manner.
QUALIFICATIONS/KNOWLEDGE:
Bachelor's degree or equivalent experience preferred
3 - 5 years' experience in a reimbursement-related function, DME-specific experience preferred
Readiness to take on additional responsibilities and seek successful outcomes
Demonstrated excellence in meeting and exceeding customer expectations
Maintain integrity and tenacity while working accounts
Ability to effectively de-escalate and resolve difficult situations
Proven written and verbal communication skills with internal and external customers
Ability to work independently with limited supervision
Ability to work efficiently and cooperatively in a fast-paced office setting
Demonstrated knowledge of medical and insurance terminology required
Demonstrated effectiveness in communicating with insurance companies about medical policies and contracts required
In-depth knowledge of Microsoft Office and SAP preferred
ABOUT NOVOCURE:
Our vision
Patient-forward: aspiring to make a difference in cancer.
Our patient-forward mission
Together with our patients, we strive to extend survival in some of the most aggressive forms of cancer by developing and commercializing our innovative therapy.
Our patient-forward values
- innovation
- focus
- drive
- courage
- trust
- empathy
Novocure is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, gender identity, age, national origin, disability, protected veteran status or other characteristics protected by federal, state, or local law. We actively seek qualified candidates who are protected veteran and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act.
Novocure is committed to providing an interview process that is inclusive of our applicant's needs. If you are an individual with a disability and would like to request an accommodation, please email
#LI-ER
$29k-35k yearly est. 5d ago
Associate VB Claims Specialist
Unum Group 4.4
Specialist job in Portland, ME
When you join the team at Unum, you become part of an organization committed to helping you thrive. Here, we work to provide the employee benefits and service solutions that enable employees at our client companies to thrive throughout life's moments. And this starts with ensuring that every one of our team members enjoys opportunities to succeed both professionally and personally. To enable this, we provide:
+ Award-winning culture
+ Inclusion and diversity as a priority
+ Performance Based Incentive Plans
+ Competitive benefits package that includes: Health, Vision, Dental, Short & Long-Term Disability
+ Generous PTO (including paid time to volunteer!)
+ Up to 9.5% 401(k) employer contribution
+ Mental health support
+ Career advancement opportunities
+ Student loan repayment options
+ Tuition reimbursement
+ Flexible work environments
**_*All the benefits listed above are subject to the terms of their individual Plans_** **.**
And that's just the beginning...
With 10,000 employees helping more than 39 million people worldwide, every role at Unum is meaningful and impacts the lives of our customers. Whether you're directly supporting a growing family, or developing online tools to help navigate a difficult loss, customers are counting on the combined talents of our entire team. Help us help others, and join Team Unum today!
**General Summary:**
Minimum starting hourly rate is $22.60
This is an entry level position within the Voluntary Benefits Claims Organization. This position is responsible for the thorough, fair, objective, and timely adjudication of voluntary benefits claims in conjunction with providing technical expertise regarding applicable regulations. This position is responsible for providing excellent customer service and interacts on a regular basis with employees, employers, health care providers and other specialized internal resources.
Incumbents in this role are considered trainees and are assigned a formal mentor for 6-12 months until they are assessed as capable of independent work. Incumbents are primarily responsible for learning and developing the skills, knowledge, and behaviors necessary to successfully adjudicate assigned claims, in accordance with our claims philosophy and policies and procedures.
Incumbent must demonstrate the ability to effectively manage an assigned caseload, exercise discretion and independent judgment, and appropriately render timely claim decisions while demonstrating strong customer service prior to movement to the exempt level claims specialist role.
**Principal Duties and Responsibilities:**
+ Maintain organizational service standards on all assigned claims demonstrating success in developing and implementing effective strategies to manage a caseload of varying size and complexity.
+ Develop an understanding and working knowledge of Voluntary Benefits for Unum and Colonial Life, including products, policies, procedures, and contracts.
+ Develop an understanding of the applicable contract/policy definitions and relevant provisions, clauses, exclusions, riders, and waivers, as well as regulatory and statutory requirements for claim products administered.
+ Develop skill set to determine appropriate risk management strategies through analyzing and applying technical and complex contractual knowledge (policies and provisions) to ensure appropriate eligibility requirements, liability decisions, and benefits payee.
+ Develop problem solving skills by demonstrating analytical and logical thinking resulting in the timely and accurate adjudication of a variety of simple to complex voluntary benefits claims.
+ Develop a working knowledge of systems needed for claims adjudication.
+ Provide excellent customer service and independently respond to all inquiries within service guidelines.
+ Responsible for timely and accurate claims review, initiation and completion of appropriate claim validation activities, and referrals/notifications to other areas (i.e., medical assessments, billing, etc.) as appropriate.
+ Produce objective, clear documentation and technical rationale for all claim determinations and demonstrate the ability to effectively communicate determinations while ensuring compliance with Voluntary Benefits procedures and all legal requirements including state regulations.
+ Partner and coordinate file strategies utilizing specialized resources including nurses, physicians, vocational rehabilitation and assessing medical documentation, when appropriate.
+ Ensure a timely and well communicated transfer process when transitioning integrated claims across lines of business, ensuring a coordinated and continuous claims experience for customers.
+ Be familiar with specialized workflow requirements and performance standards for any assigned customers.
+ May perform other duties as assigned.
**Job Specifications:**
+ 4-year degree preferred or equivalent work experience
+ Ability to develop Voluntary Benefits product knowledge and apply a best-in-class service experience
+ Medical background, voluntary benefits claims and/or disability management experience preferred
+ Possess strong analytical, critical thinking, and problem-solving skills
+ Ability to exercise independent judgment and discretion in increasingly complex claim adjudication decisions, including initial decision and ongoing medical management.
+ Able to effectively utilize a broad spectrum of resources, materials, and tools needed to assist with the decision-making process
+ Strong service and quality orientation.
+ Ability to interact effectively and professionally with claimants, employers, medical resources, attorneys, accountants, brokers, sales representatives, etc.
+ Demonstrated ability to operate with a sense of urgency and make balanced decisions with the highest degree of integrity and fairness.
+ Excellent communication skills, written and verbal
+ Meets the standards for this position, as defined in the Talent Management framework
~IN3
\#LI-LM2022
Unum and Colonial Life are part of Unum Group, a Fortune 500 company and leading provider of employee benefits to companies worldwide. Headquartered in Chattanooga, TN, with international offices in Ireland, Poland and the UK, Unum also has significant operations in Portland, ME, and Baton Rouge, LA - plus over 35 US field offices. Colonial Life is headquartered in Columbia, SC, with over 40 field offices nationwide.
Unum is an equal opportunity employer, considering all qualified applicants and employees for hiring, placement, and advancement, without regard to a person's race, color, religion, national origin, age, genetic information, military status, gender, sexual orientation, gender identity or expression, disability, or protected veteran status.
The base salary range for applicants for this position is listed below. Unless actual salary is indicated above in the job description, actual pay will be based on skill, geographical location and experience.
$40,000.00-$75,600.00
Additionally, Unum offers a portfolio of benefits and rewards that are competitive and comprehensive including healthcare benefits (health, vision, dental), insurance benefits (short & long-term disability), performance-based incentive plans, paid time off, and a 401(k) retirement plan with an employer match up to 5% and an additional 4.5% contribution whether you contribute to the plan or not. All benefits are subject to the terms and conditions of individual Plans.
Company:
Unum
$40k-75.6k yearly 2d ago
Customer Intake Specialist
Mindlance 4.6
Specialist job in Portland, ME
Mindlance is a national recruiting company which partners with many of the leading employers across the country. Feel free to check us out at *************************
Job Title : CIS II
Job Location : 30 Atlantic Place ,Portland , ME 04101
Pay - rate : $ 15.75/hr
Duration : 3+ months ( possibility of Extension)
Hours : Monday - Friday 8:00 am - 5:00 pm or 9:00 am - 6:00 pm
Job Description:
Triage all incoming authorizations, coordinate authorizations with Healthcare Finder, nurse, and monitor authorizations;
Identify and direct beneficiaries to the most appropriate, cost effective medical care;
Processes request for authorization according.
Excellent communication skills;
Commitment to offering quality service to internal and external customers;
Ability to respond quickly and proactively to customer queries;
Demonstrated teamwork through flexibility and reliability; superior customer service skills;
Ability to adapt to varied situation and exercise sound judgment
Qualifications
Minimum HS Diploma, post-secondary or equivalent call center experience, or equivalent required;
Call center experience may be required; Attention to detail;
Proven ability to quickly learn new systems and processes; 6 plus years' experience.
Additional Information
Thanks & Regards;
Krishna Swaroop
Contact: **************
E-mail : krishnas@mindlance(DOT)com
$15.8 hourly 60d+ ago
Dynamic PC Support
Worldwide Techservices 4.4
Specialist job in Portsmouth, NH
Worldwide TechServices is a global leader in delivering technology services and solutions to the world's most demanding clients. Headquartered in Billerica, MA; we provide infrastructure services and professional services to the world's leading technology providers, outsourcers, large and small businesses and consumers.
Job Description
The Dynamic PC Support is a position that performs tasks related to the repair of a variety of client products. Performs basic and moderately complex troubleshooting activities for desktops and laptops. May support Desk Side applications and infrastructure. Interacts directly with clients to address technical issues and respond to them timely and accurately.
Responsibilities
Provide customer support for designated equipment
Answer client questions in a professional manner
Accept and deliver all service calls assigned within the established service level agreement for each client
Meet established customer service satisfaction criteria as outlined in established guidelines and policies
Complete all administrative tasks associated with each call as documented in established policies and guidelines
Complete real-time reporting of all calls as documented in established policies and guidelines
Follow various established policies, guidelines, and documents relating to the successful delivery of service for each client
Ensure control of assets and inventory through prompt turnaround of parts and equipment as required by client service agreements
Report all activity in an accurate and timely manner
Understand all Safety policies and guidelines and work within the guidelines of policies daily
Additional requirements may exist if offer of employment is extended
Other duties may be assigned to meet business needs
Qualifications
Education and Experience:
Typically requires technical school certification or equivalent and 0-2 years of relevant experience
Previous customer service experience is a plus
Certifications and/or Qualifications:
Maintain all required OEM Certifications as directed by Management
Knowledge of relevant software and hardware
Valid Driver's License and reliable transportation with valid registration and adequate insurance
Skills:
Ability to communicate regarding technical issues with clients
Ability to drive to client locations
Ability to drive long distances, and occasional overnight assignments within other geographies
Ability to lift and or move various computer equipment up to 50 lbs
Must own a basic repair tool kit
Additional Information
All your information will be kept confidential according to EEO guidelines.
$42k-59k yearly est. 29d ago
Samsung Home Theater Specialist
Best Buy 4.6
Specialist job in Newington, NH
As a Samsung Home Theater Expert, you'll work in one of our retail stores to demonstrate and sell home theater products with emphasis on the Samsung brand. First, we'll give you all the training you need to be an expert. Once you're trained, you'll explain complex technology in simple terms to help customers understand and see each product's unique value. You'll also work closely with other sales associates as you share your knowledge about Samsung products to ensure the team is ready to assist customers with the brand.
What you'll do
Maintain a high level of product knowledge about new Samsung technology
Debrief with vendor partners and market teams about performance, promotions and sales best practices.
Ensure the department remains organized and ready to serve customers
Support sales strategies to achieve operating results, growth objectives and overall financial performance goals.
Basic qualifications
Must be at least 18 years old
1 year of experience in sales, customer service or related fields
Ability to work successfully as part of a team
Ability to work a flexible schedule inclusive of holidays, nights and weekends
Preferred qualifications
Prior experience serving as a specialist in premium, luxury, or complex technology solutions
1 year of experience working with consumer electronics
What's in it for you
We're committed to helping our people thrive at work and at home. We offer generous benefits that address your total well-being and provide support as you need it, especially key moments in your life.
Our benefits include:
Competitive pay
Generous employee discount
Financial savings and retirement resources
Support for your physical and mental well-being
About us
As part of the Best Buy team, you'll help us fulfill our purpose to enrich lives through technology. We bring that to life every day by humanizing and personalizing tech solutions for every stage of life - in our stores, online and in customers' homes.
Our culture is built on deeply supporting and valuing our amazing employees who make it all possible. We're committed to being a great place to work, where you can unlock unique career possibilities. Above all, we aim to provide a place where you can bring your full, authentic self to work now and into the future. Tomorrow works here.™
Best Buy is an equal opportunity employer.
Application deadline: Minimum of 5 days from the posting date. You can find that date above the job title at the top of the page.
The average specialist in Portland, ME earns between $23,000 and $68,000 annually. This compares to the national average specialist range of $32,000 to $104,000.
Average specialist salary in Portland, ME
$39,000
What are the biggest employers of Specialists in Portland, ME?
The biggest employers of Specialists in Portland, ME are: