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Become A Specialist-Small Business

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Working As A Specialist-Small Business

  • $93,000

    Average Salary

What Does A Specialist-Small Business Do At Citizens Bank

* Engages current and potential customers to gain an understanding of their unique financial needs and recommends and opens appropriate products and services to meet those needs while delivering a positive customer experience
* Demonstrates a comprehensive understanding of both consumer and small business products and services and seeks cross sell opportunities to enhance and deepen customer relationships
* Actively participates in branch sales and marketing activities embodying our customer commitments to accountability, community, innovation and accessibility
* Sets consumer and small business prospect meetings at initial contact or through proactive follow-up calls
* Conducts outbound calls to business customers and prospects to service existing small business customers
* Schedules and conducts face-to-face sales appointments and participates in sales calls to achieve personal consumer and small business sales goals
* Ensures all compliance related activities are successfully completed.
* Completes required training and continuing education to maintain Small Business Specialist certification.
* Completes required administrative tasks
* Displays leadership qualities in sales and service.
* Acts as a peer resource to assist with colleague development.
* Participates in skill building and coaching

What Does A Specialist-Small Business Do At Verizon Wireless

* Meet and exceed monthly sales quota objectives by acquiring and retaining the accounts of consumer small business segment
* Generate new business in assigned territories through prospecting, cold calling, networking and generating leads and referrals
* Identify customer needs and leveraging key industry trends within key verticals
* Utilize solution-based selling techniques to fully demonstrate the value of Verizon Wireless products and services
* Recommend wireless solutions with regard to price plans, data and other enhanced services, handsets and accessories
* Negotiate and close deals
* of SMB time: In store, customer facing.
* Driving small business results.
* Coaching and inspection of all RSR?s for SMB activity and knowledge Customer Retention: Provide follow-up training for new customers, handle equipment issues, perform rate plan analysis, explain billing and interact with Support Center on customer service issues.
* Maintain and grow existing customer base and manage churn.
* of SMB time: Outbound calling and customer visits.
* Ordering Processing and Reporting: Fully utilize all retail sales force automation, funnel management and prospecting tools.
* Responsible for completing contracts and report-generation including tracking and forecasting reports.
* of SMB time: In office, online training, etc.
* Training/Meetings: Continuously update knowledge of wireless products, services, industry trends and the competitive dynamics of the marketplace.
* Participate in training opportunities on products and services and attend sales meetings.
* Represent company at key events to promote Verizon Wireless and increase presence through strategic partnerships.
* of SMB time: SMB training/community involvement.
* Qualifications
* years of experience performing customer service, marketing or sales functions preferably within wireless industry
* Previous experience in developing and coaching a high performance team desired
* Demonstrated successful sales experience exceeding quota required
* Previous supervisory experience a plus
* Bachelor?s degree or equivalent work experience preferred
* Must have valid driver's license, good driving record and proof of insurance
* Retail hours required Equal Employment Opportunity We re proud to be an equal opportunity employer and celebrate our employees differences, regardless of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, or Veteran status.
* Different makes us better.
* Associated topics: athletics, inbound, kids, receiving, regional, retail, retail marketing, returns, shipping

What Does A Specialist-Small Business Do At Woodforest National Bank

* Generate new merchant services, treasury management relationships, business accounts, as well as, provide qualified referrals to the lending and financial groups.
* Achieves personal sales and referral goals by identifying, marketing, and cross-selling business banking products and services beneficial to the business customer needs.
* Attend networking and community events to promote products and services and to get familiar with local markets.
* Compile reports on business development statistics and activity for regional management.
* Maintain relationship with current customers to service and manage accounts and generate additional sales referrals.
* Enhances customer satisfaction and the professional reputation of the Bank by warmly greeting, engaging, and developing good professional relationships with customers and host retail partners.
* Addresses customer questions and concerns by phone and in person; files disputes or refers to appropriate internal resources for resolution as appropriate.
* Proactively seeks ways to develop and expand business relationships through marketing displays, call programs, and other prospecting techniques.
* Attend branch meetings to understand and provide guidance on business development needs.
* Assist in business training, such as products and services, sales techniques, and business relationship management, to Bank employees
* Partner with branches to acquire leads and promote our products and services
* Performs other job related duties or special projects as assigned

What Does A Specialist-Small Business Do At Veteran Health Administration

* Conducts small business program and contract bundling reviews of all VA Acquisitions anticipated to exceed prescribed thresholds to ensure that the highest priority source small business programs are used that provide maximum practicable prime contracting opportunities for small businesses.
* Reviews written justifications and supporting rational prepared by VA acquisition professionals for choosing a particular acquisition strategy over alternatives that use higher priority source small business programs and/or involve less contract bundling.
* Provides recommendation to VA acquisition professionals on structuring acquisition requirements to facilitate competition among small business, and takes all reasonable advocacy steps to eliminate obstacles to participation by small business in order to avoid unnecessary and unjustified contract bundling of contract requirements that may preclude small business participation as prime contractors.
* Conducts staff studies, authors white papers, position papers, decision papers and topical articles for CSBU/OSBP newsletter publications distributed within and external to the Department.
* Work Schedule: Mon
* Fri 8a
* p
* Position Description Title/PD#: Small Business Specialist GS
* PD number 367766
* Promotion Potential: The selectee may be promoted to the full performance level without further competition when all regulatory, qualification, and performance requirements are met.
* Selection at a lower grade level does not guarantee promotion to the full performance level.”]
* Qualifications And EvaluationQualifications
* To qualify for this position, applicants must meet all requirements by the closing date of this announcement

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Specialist-Small Business Career Paths

Specialist-Small Business
Branch Manager General Manager Vice President
Vice President And Manager
10 Yearsyrs
Branch Manager General Manager Account Manager
Regional Accounts Manager
8 Yearsyrs
Branch Manager Account Manager
Key Account Manager
7 Yearsyrs
Assistant Manager Store Manager
Market Manager
7 Yearsyrs
Assistant Manager Manager Assistant Vice President
Manager, Assistant Vice President
7 Yearsyrs
Assistant Manager Account Manager Business Development Manager
Senior Business Development Manager
10 Yearsyrs
Store Manager General Manager
Regional Vice President
11 Yearsyrs
Store Manager Office Manager Property Manager
Portfolio Manager
7 Yearsyrs
Business Banker Relationship Manager
Business Relationship Manager
9 Yearsyrs
Business Banker Sales Manager Regional Sales Manager
Strategic Accounts Manager
9 Yearsyrs
Business Banker Sales Manager Senior Account Manager
Client Services Director
9 Yearsyrs
Assistant Branch Manager Operations Manager Regional Sales Manager
Business Development Sales Manager
8 Yearsyrs
Assistant Branch Manager Banking Center Manager
Finance Center Manager
6 Yearsyrs
Assistant Branch Manager Operations Manager Client Services Manager
Relationship Manager
6 Yearsyrs
Assistant Store Manager Operations Manager Operations Director
Assistant Vice President Operations
8 Yearsyrs
Assistant Store Manager Manager Owner/Manager
Internet Sales Manager
6 Yearsyrs
Assistant Store Manager Credit Manager Relationship Manager
Client Relationship Manager
7 Yearsyrs
Relationship Manager Territory Manager Sales Account Manager
Business Development Account Manager
7 Yearsyrs
Sales Manager Team Manager Call Center Manager
Inside Sales Manager
6 Yearsyrs
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Do you work as a Specialist-Small Business?

Help others decide if this is a good career for them

Average Length of Employment
Bank Officer 4.4 years
Commercial Banker 3.5 years
Senior Banker 2.9 years
Business Executive 2.8 years
Business Banker 2.7 years
Business Developer 2.6 years
Business Advisor 2.5 years
Bank Specialist 2.4 years
Top Careers Before Specialist-Small Business
Teller 6.0%
Cashier 3.5%
Manager 3.4%
Top Careers After Specialist-Small Business
Cashier 5.1%
Owner 3.8%

Do you work as a Specialist-Small Business?

Specialist-Small Business Demographics

Gender

Male

51.4%

Female

39.9%

Unknown

8.7%
Ethnicity

White

57.9%

Hispanic or Latino

19.3%

Black or African American

10.5%

Asian

8.2%

Unknown

4.0%
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Foreign Languages Spoken

Spanish

64.7%

Russian

7.1%

Portuguese

3.5%

Vietnamese

3.5%

French

3.5%

German

2.4%

Armenian

2.4%

Arabic

2.4%

Korean

2.4%

Hindi

1.2%

Chinese

1.2%

Greek

1.2%

Tagalog

1.2%

Polish

1.2%

Croatian

1.2%

Italian

1.2%
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Specialist-Small Business Education

Schools

University of Phoenix

24.9%

University of Houston

6.3%

Strayer University

5.4%

Arizona State University

5.0%

Webster University

4.5%

Florida International University

4.5%

Walden University

4.5%

Liberty University

4.5%

University of South Florida

4.1%

University of Connecticut

4.1%

Southern New Hampshire University

4.1%

Florida State University

3.6%

Ashford University

3.2%

Fordham University

3.2%

University of Texas at Arlington

3.2%

Pennsylvania State University

3.2%

San Diego State University

3.2%

University of Washington

3.2%

University of Nevada - Las Vegas

2.7%

State University of New York Buffalo

2.7%
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Majors

Business

37.5%

Finance

11.2%

Marketing

6.6%

Accounting

5.4%

Economics

4.7%

Management

4.5%

Psychology

4.1%

Criminal Justice

4.0%

Communication

3.9%

General Studies

2.5%

Political Science

2.4%

English

2.1%

Health Care Administration

1.7%

Human Resources Management

1.7%

Computer Science

1.6%

Sociology

1.5%

Liberal Arts

1.4%

Graphic Design

1.2%

Kinesiology

1.1%

Education

1.1%
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Degrees

Bachelors

45.6%

Other

23.2%

Masters

16.6%

Associate

9.2%

Certificate

3.4%

Doctorate

1.0%

Diploma

0.7%

License

0.4%
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Top Skills for A Specialist-Small Business

  1. Business Development
  2. Financial Needs
  3. Customer Service
You can check out examples of real life uses of top skills on resumes here:
  • Facilitated seminars with UMSL's Small Business Development Center educating new entrepreneurs on business start up measures and financial planning options.
  • Developed customer portfolios and maintained interpersonal business relationships to support their financial needs and provide expert product and service recommendations.
  • Supported branch growth by coached Tellers to effectively identify referral opportunities and perform customer service/referral to build confidence and bench strength.
  • Help acquire new clients by actively soliciting referrals and developing internal and external resources.
  • Submitted loan applications to loan underwriter for verification and recommendation.

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