Specialist-small business job description

This is a remote position that could be based anywhere in the United States or Canada.

Calix is looking for a Customer Success Specialist to drive adoption of the Calix Small Business Solutions with our customers. You will partner with a wide array of Calix teams to define, test, validate and drive adoption of solutions that combine platforms, software, systems, customer support, services, and success teams. The Specialist will be responsible for creating all customer enablement programs, content and delivery. The Specialist will engage with customers and their success managers post-sales, helping take them from the initial sign-up to the launch, adoption, and optimization of Small Business Solutions. The ideal candidate will be as passionate about solutions as they are about providing an exceptional experience for every customer.

Responsibilities and Duties:
Partner with Product, Marketing, Services, Success, and Sales teams to help create compelling multi-dimensional solutions that deliver exceptional value to broadband service providers and their communities.In conjunction with the above, help develop and test use cases for Small Business Solutions.Create, maintain, and evolve comprehensive enablement programs for BSP's to leverage as they go to market with Small Business Solutions.Collaborate with Marketing to develop compelling Market Activation content for BSP's to utilize in their go to market efforts.Work with sales and cloud success managers to assist customers beginning from the point of sale and extending through onboarding, launch and adoption. Gather product feedback for continuous product enhancement and customer value and help customers plan to maximize their benefit with new feature releases.Effectively communicate, validate, and propagate self-service assets for customers.Participate in broader support of the Customer Community through authoring Best Practice articles and videos, collaborating with Marketing to create compelling Customer Case Studies and contribute to the digital Customer Community.Consistently drive customers to success with our Small Business Solutions.

Qualifications:
Calix requires all employees based in North America who will work onsite at a Calix office, attend in-person meetings, and/or travel on behalf of Calix to be fully vaccinated. Calix will consider requests for reasonable accommodations as required under applicable law.12+ years' experience in relevant solution/product management, marketing, or success.1-3+ years of direct customer advocacy and engagement experience in customer success, professional services, project management or account management functions.Experience in B2B marketing required.Experience in SaaS, Telecommunications or Broadband industry preferred.Thorough understanding of marketing and launch processes for hardware and software.Ability to learn/understand technical aspects of the network and solutions to deliver Small Business solutions.Strong written communication and public speaking/presentation skills.Natural proactive nature who approaches all situations with an empathetic and patient manner.Demonstrated ability to think strategically, execute tactically while providing consistent and high levels of customer satisfaction and retention in a fast-paced environment.Future Travel Expectation: Less than 25%.

Location:
Remote-based position located in the United States or Canada.

#LI-Remote

Specialist, Small Business & Consumer Operations

Country: United States of America

WHAT YOU WILL BE DOING

* The Specialist, Small Business & Consumer Operations is responsible for processing Decedent Department requests which include the date of death, balances, and title changes. This individual will ensure they are in compliance with State Probate Statutes, complete state-mandated reports, and advise branches and other bank departments on documentation requirements for specific situations in compliance with policy and procedure.

Primary Duties & Responsibilities -

* Reviewing documentation submitted by branches for compliance with policy and procedure and advising when incomplete or inadequate.
* Research a variety of sources to determine the scope of decedent account relationships and balances as of the date of death.
* Complete state reporting forms and submit them to the applicable state agency.
* Prepare date-of-death balance reports to estate attorneys and representatives on request.
* Responsible for understanding general estate and small estate requirements and specific requirements for at least one state in the Santander footprint.
* Have the ability to apply that knowledge with the aid of policy and procedure to other states in ordinary situations.
* Responds to telephone inquiries from branches on documentation requirements for specific situations in compliance with policy and procedure as it applies to individual accounts, joint accounts, and ITF accounts.
* Communicates (verbally and in writing) with customers, branches, attorneys, and government agencies.
* Performs data entry and filing duties.
* Reviews title change requests involving decedent accounts for proper documentation.

Specialized Knowledge -

* Basic understanding of common personal account titling relationships (individual, joint, beneficiary).
* Ability to adapt to an ever-changing work environment due to changes in workflow, legal requirements, and policy and procedure modifications.
* Ability to be detail-oriented.
* Ability to strictly adhere to confidentiality and privacy requirements.
* Strong organizational and time management skills.
* Strong communication skills and the ability to interact effectively with all levels.
* PC experience and proficiency in MS Office.

Currently, this position is a Hybrid position where you will be in the office two days a week.

Diversity & EEO Statements:

At Santander, we value and respect differences in our workforce and strive to increase the diversity of our teams. We actively encourage everyone to apply.

Santander is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, genetics, disability, age, veteran status, or any other characteristic protected by law.

Working Conditions:

* Frequent Minimal physical effort such as sitting, standing, and walking.
* Occasionally moving and lifting equipment and furniture are required to support onsite and offsite meeting setup and teardown.
* Physically capable of lifting up to fifty pounds, able to bend, kneel, and climb ladders.

Employer Rights:

* This job description does not list all the job duties of the job.
* You may be asked by your supervisors or managers to perform other duties. You may be evaluated in part based on your performance of the tasks listed in this job description.
* The employer has the right to revise this job description at any time.
* This job description is not a contract for employment and either you or the employer may terminate at any time for any reason.

Associate of Business Admin(ABA) English 1 to 2 years of relevant work experience

Primary Location: Dorchester, Massachusetts, United States of America

Other Locations: Massachusetts-Dorchester

Organization: Santander Bank N.A.

As a part of our commitment to the health and safety of our employees and clients, we have implemented COVID-related health and safety requirements for our workforce. These requirements may include all or some combination of: disclosing your vaccination status, being fully vaccinated, regular testing, mask wearing and social distancing. As you go through our selection process, the requirements will be clearly disclosed to you.

Pratt & Whitney is working to once again transform the future of flight-designing, building and servicing engines unlike any the world has ever seen. And because transformation begins from within, we're seeking the people to drive it. So, calling all curious.

Come ready to explore and you'll find a place where your talent takes flight-beyond the borders of title, a country or your comfort zone. Bring your passion and commitment and we'll welcome you into a tight-knit team that takes our mission personally. Channel your drive to make a difference into shaping an organization and an industry that's evolving fast to the future.

Innovation through diversity of thought. At Pratt & Whitney, we believe diversity of thought enables creativity, innovation, and a foundation for inclusion. By fostering an inclusive culture, we accept a shared accountability and responsibility to recognize, sponsor, coach, hire and promote talent equally. We welcome our employees to be their whole - best - selves at work because trust, respect and integrity, are a part of our DNA.

At Pratt & Whitney, the difference you make is on display every day. Just look up. Are you ready to go beyond?

The Global Supply Chain team works closely with suppliers across the world to ensure we deliver affordable, high-quality parts that meet our customer's dynamic needs. We are looking for a candidate with strong leadership and communication skills with the ability to work in a challenging environment. The candidate should be able to provide a high level of customer focus while meeting business objectives.

This position will support Distributed Hardware and requires outstanding problem-solving skills & the ability to build efficient working relationships across the many P&W functional groups; Quality, Materials, Continuous Improvement, Engineering, MCL, ESA, Global Work Share and multiple suppliers.
Responsibilities:

The Procurement Specialist is responsible for all aspects of supplier relationships, including delivery, quality, and cost, inventory, and customer satisfaction.

A Procurement Specialist will coordinate product delivery, ensuring placement of timely schedule agreements, billing adjustments, terminations mitigation & cost reduction goals execution.

The Procurement Specialist also requires the long-distance interaction with Regional Office personnel such as Delivery Assurance Specialists, Supplier Quality Assurance Representatives (SQAR's), MCL, ESA, Continuous Improvement Specialists, & the GWS "Buyers & Planners" providing procurement & materials management for the commodities.

Procurement Specialist is responsible to ensure GWS's quotation, cost analysis/price justification, market share appropriations, & placement of schedule agreements are completed timely & in compliance with all appropriate regulations & procedures.

Basic Qualifications:

•Bachelor's degree in Supply Chain or Manufacturing/Operations

•5+ years of experience in supply chain, material/logistics, operations management or general business.

•Aerospace Industry experience

•Demonstrated leadership skills with the ability to work in a global supply chain

•Strong organizational and interpersonal skills

•Proven ability to communicate throughout all executive and non-executive levels of the organization

•Experience as a day-to-day user of SAP, entering transactions and running reports

•Strong customer focus experience with a focus on business results

•Self-starter with flexible roles and responsibilities, limited formal training and firm deliverables

•U.S. Citizenship due to government contracts

What is my role type?

In addition to transforming the future of flight, we are also transforming how and where we work. We've introduced role types to help you understand how you will operate in our blended work environment. This role is:

Hybrid: Employees who are working in Hybrid roles will work regularly both onsite and offsite. This means that responsibilities of the job need to be performed onsite on a regular basis.

Candidates will learn more about role type and current site status throughout the recruiting process.

Raytheon Technologies is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.

Raytheon Technologies is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.