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Specialist-small business skills for your resume and career

Updated January 8, 2025

4 min read

Quoted experts

Stephani Richards-Wilson Ph.D.,

Stephani Richards-Wilson Ph.D.

Specialist-small business example skills

Below we've compiled a list of the most critical specialist-small business skills. We ranked the top skills for specialist-small businesses based on the percentage of resumes they appeared on. For example, 13.1% of specialist-small business resumes contained customer service as a skill. Continue reading to find out what skills a specialist-small business needs to be successful in the workplace.

15 specialist-small business skills for your resume and career

1. Customer Service

Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.

Here's how specialist-small businesses use customer service:

Ensured each customer received outstanding customer service by providing friendly assistance and provided suggestions based on customer needs.
Maintain and deepen relationships with Small Business customers by creating product interest and providing excellent customer service.

2. Customer Relationships

Customer relationships are the interactions and efforts made by a company to improve its customer service. Customer relationships cover not just all of the essential roles performed by customer support, but also the initiatives made before and after the interaction with a customer.

Here's how specialist-small businesses use customer relationships:

Nurtured and expanded existing customer relationships through routine calling activity and cultivated new business banking relationship opportunities through business development activities.
Performed exceptionally in deepening and building customer relationships by delivering a world class experience to each and every customer.

3. Business Development

Business development is the ideas or initiatives that work to make business work better. Selling, advertising, product development, supply chain management, and vendor management are only a few of the divisions involved with it. There is still a lot of networking, negotiating, forming alliances, and trying to save money. The goals set for business development guide and coordinate with all of these various operations and sectors.

Here's how specialist-small businesses use business development:

Facilitated seminars with UMSL's Small Business Development Center educating new entrepreneurs on business start up measures and financial planning options.
Promoted to a specialty business development position, working directly with small business clientele.

4. Business Portfolio

Here's how specialist-small businesses use business portfolio:

Manage branch's business portfolio to ensure profitability, by establishing quality relationships and recognizing potential fraud and risk.
Created and maintained a business portfolio to provide benefits for business customers while increasing sale opportunities.

5. Business Administration

Business administration is the management of a commercial firm. It incorporates all aspects of supervising and overseeing business operations. Considering the leadership and management perspective it unfolds into the fields of accounting, finance, quality assurance, data analysis, sales, information-technology management building administration, design, development, project management, research and development, and marketing.

Here's how specialist-small businesses use business administration:

Referred business loan applications to the U.S Small Business Administration.
Provided management direction and control of business administration regarding all fiscal activities including leasing of space to non-State entities.

6. Business Accounts

Here's how specialist-small businesses use business accounts:

Manage a portfolio of business accounts in order to asses the product needed to maximize the customer relationship with the bank.
Performed customer servicing while supporting Sales, Operational, and Financial Services activities; including processing all new business accounts.

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7. Financial Statements

A financial statement is a report of an individual or a company that includes all the information about the declared assets, the use of money, income, and also the contribution of shareholders over a certain period.

Here's how specialist-small businesses use financial statements:

Completed postings and reconciliation of accounts to ensure accuracy and issued monthly and annual financial statements to ensure client financial solvency.
Reviewed client financial statements and applications for credit recommendation.

8. Cash Flow

Here's how specialist-small businesses use cash flow:

Worked with small to medium sized business owners to help optimize day-to-day business transactions and increase cash flow efficiency.
Helped business owners manage and increase their cash flow by streamlining their expenses and offering new means to capital.

9. Loan Applications

A loan application is a form of request presented by a person to a financial institution for the approval of a loan. This application form carries detailed information regarding the petitioner's identification information, financial competence, and sources of income that indicate whether he can return the loan back or not.

Here's how specialist-small businesses use loan applications:

Profiled and took qualified Business and Consumer loan applications ranging from personal loans to commercial real estate loans.
Prepare necessary documents for loan applications on products raging from personal loans to commercial real estate.

10. Business Clients

Here's how specialist-small businesses use business clients:

Delivered comprehensive and customized business banking products and solutions tailored to the financial needs of business clients.
Developed and maintained portfolio of business clients to identify and achieve new sales opportunities.

11. Client Relationships

Here's how specialist-small businesses use client relationships:

Prospect new retail and business client relationships while identifying opportunities to enhance existing relationships.
Prospected opportunities to gain business revenue and client relationships.

12. Financial Products

Financial products refer to instruments through which an individual can invest, borrow or save money. Such devices include credit cards, shares, deposits, bonds, and loans.

Here's how specialist-small businesses use financial products:

Provided business and consumer financial products and services to 3-5 small businesses and 5-10 consumer customers on daily basis.
Defined and recommended the most appropriate financial products and services that would enhance customer values and business success.

13. Business Sales

Here's how specialist-small businesses use business sales:

Contribute to increased small business sales by identifying, calling on and building rapport with existing and potential business customers.
Developed highly effective sales training strategies as the Business Sales Manager of a 7 person team.

14. Account Maintenance

Account maintenance is a practice in accounting that ensures that all transactions and accounting records are per the general principles of accounting and applicable laws. The accounts should be maintained enough to permit the annual audit and clear the inspection of financial statements.

Here's how specialist-small businesses use account maintenance:

Perform routine account-related transactions such as opening new accounts, completing the account set up process, performing account maintenance.
Created business opportunities through; leads, referrals, out bound calls and account maintenance.

15. Business Loans

Here's how specialist-small businesses use business loans:

Partnered with the Business Loan Center and Commercial Loan Servicing department to ensure accuracy and completeness of credit packages and delivery.
Analyze and process new credit applications for Small Business Loans throughout the Florida, Georgia, Alabama, and Texas markets.

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What skills help Specialist-Small Businesses find jobs?

Tell us what job you are looking for, we’ll show you what skills employers want.

What skills stand out on specialist-small business resumes?

Stephani Richards-Wilson Ph.D.

Associate Professor of Business and Management, MBA Faculty Director, Associate - School Sisters of St. Francis, Alverno College

The skills or competencies that stand out are those that add value to an organization. They complement the skills of those already working there and advance the organization's products, services, or culture. Transferrable or timeless skills transcend industries and stand out on resumes. They include leadership, teamwork, project management, and collaboration. Of course, individuals who list these skills on their resumes should effectively demonstrate that they have developed and are proficient in these areas. Business specialists should be ready to provide examples in writing/print or audio-video media, such as links to their work.

What soft skills should all specialist-small businesses possess?

Stephani Richards-Wilson Ph.D.

Associate Professor of Business and Management, MBA Faculty Director, Associate - School Sisters of St. Francis, Alverno College

Today's business environment is complex and continues to evolve. Creativity, problem-solving, emotional intelligence, and the ability to manage or lead in turbulent times are essential twenty-first-century skills. Critical and strategic thinking, organizing, and planning are also salient skills. Business specialists with these skills make important contributions to their organizations. They often lead when no one else can or wants to. Communicating and being visible throughout one's division, department, or organization are important to the well-being and prosperity of the organization and the individuals who work there. Business specialists can develop and practice these leadership skills on-site or remotely. Internal and external relationship-building leads to trustworthy and mutually beneficial relationships and/or partnerships.

What hard/technical skills are most important for specialist-small businesses?

Stephani Richards-Wilson Ph.D.

Associate Professor of Business and Management, MBA Faculty Director, Associate - School Sisters of St. Francis, Alverno College

Respectful communication, including email and video conferencing etiquette, is most important across all settings. Different business functions and roles require different skill sets. What is hard for some can be easy or relatively easy for others. Becoming proficient in office productivity software/applications and presentation platforms is vital to one's career development. The ability to effectively network online is also important. I encourage my students to keep their professional profiles on LinkedIn current. If they need to develop their time management skills, I encourage them to use a calendar or scheduling tool.

What specialist-small business skills would you recommend for someone trying to advance their career?

Matthew Nagler

Professor and Chair, The City College of New York

A gap year might be the right move for some students, especially if the online environment is not for them. Fortunately, I know of students who have obtained great online internships, jobs, and other opportunities that allow them to grow their experience during the pandemic. Many companies are seeking online talent to build out products and marketing strategies.

What type of skills will young specialist-small businesses need?

Jim Drinkwine

Professor, Whatcom Community College

Employers consistently say they want graduates with strong people skills. While technical skills are good, being able to work effectively in group settings is more important. I hear from students all the time about how much they dislike group projects for several reasons. However, the topic of the group project isn't as crucial as the teamwork skills you develop as a part of this type of learning. Take every opportunity you can to develop strong skills in interpersonal communication, collaboration, and problem-solving.

Do you want to know more?

List of specialist-small business skills to add to your resume

The most important skills for a specialist-small business resume and required skills for a specialist-small business to have include:

Customer Service
Customer Relationships
Business Development
Business Portfolio
Business Administration
Business Accounts
Financial Statements
Cash Flow
Loan Applications
Business Clients
Client Relationships
Financial Products
Business Sales
Account Maintenance
Business Loans
Customer Inquiries

Business Lines
Problem Resolution
Merchant Services
Outbound Calls
Product Knowledge
ADP
Real Estate
Customer Issues
Bank Products
Commercial Loans
Financial Services
Financial Analysis
Inbound Calls
Business Relationships
SBS
Life Insurance

Financial Solutions
Sales Strategies
Treasury Management
Seamless Delivery
Sales Objectives
KYC
Business Credit Cards
Private Client
Cash Flow Analysis
Deepen Relationships
US Bank
Service Recommendations
Credit Applications
Q4

Updated January 8, 2025

Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

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