One of the large Asia/US eCommerce logistics companies is looking for a detail-oriented Customs Entry Specialist to support air import operations in the JFK / New York area. This role focuses on monitoring inbound shipments, preparing customs documentation, coordinating with carriers, and helping ensure cargo is released smoothly and on time. You'll work in a fast-paced environment handling compliance paperwork, checking commercial documents, and supporting the clearance process from start to finish. This is a strong opportunity for someone early in their customs brokerage career who wants to grow in international logistics.
Ideal background:
1-3 years in customs or trade compliance
Comfortable working under time pressure
Familiar with tariff classification and import documentation
Strong attention to detail and organization
Fluent in English and Mandarin
Apply today to be part of the great supporting team.
$43k-83k yearly est. 6d ago
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Insurance Claims Specialist
Marubeni America Corporation 4.6
Specialist job in New York, NY
To be considered, please apply through the link here.
We are seeking an experienced and independent Insurance Claims Specialist with 7+ years of multi-line claims experience to manage and resolve claims across Marine Cargo, Property & Casualty, Automobile, Workers' Compensation, and Liability/Litigation.
The role also supports contract reviews by assessing insurance-related provisions to ensure alignment with policy coverage and claims protocols. The ideal candidate will also provide support to the Insurance Manager and General Manager on special insurance projects as needed, contributing to broader departmental goals and demonstrating flexibility beyond core claims duties.
ESSENTIAL JOB DUTIES:
Manage the end-to-end claims process for:
-Marine cargo/inland transit
-Commercial property and general liability
-Automobile (fleet and HNOA)
-Workers' Compensation (“WC”)
-Litigated liability claims, including bodily injury and third-party property damage
Handle end-to-end claims for marine, property, liability, auto (fleet/HNOA), WC, and litigated matters including bodily injury and third-party property damage.
Review policies to assess coverage, exclusions, deductibles, and retentions
Coordinate with brokers, carriers, adjusters, and Internal legal counsel
Support contract review by evaluating insurance clauses (limits, AI, Waiver of Subrogation) and identifying potential risk/coverage gaps
Draft claim notifications and ensure compliance with policy timelines
Provide loss history, reserve, and claim summaries to assist with renewal preparation
Collaborate with Legal, MGC, and MAC BU Operations to resolve claims
Participate in claim reviews and strategic discussions in recovery efforts
Support the GM and Insurance Manager with special insurance-related projects as needed, and demonstrate flexibility in cross-functional assignments.
MINIMUM EDUCATION REQUIREMENTS:
Bachelor's degree in insurance or business-related fields or equivalent experience.
MINIMUM EXPERIENCE AND CAPABILITY REQUIREMENTS:
7+ years of insurance claims experience across multiple P&C lines, including marine and litigated claims.
Strong working knowledge of insurance policy language, ISO forms, and manuscript policies.
Familiarity with contractual risk transfer principles and ability to analyze insurance-related clauses.
Experience coordinating with external counsel and adjusters on complex/litigated claims.
Proficiency in claims systems, Microsoft Word and Excel, and document management platforms.
Technically skilled in both claims handling and policy interpretation.
Detail-oriented with excellent judgment and risk awareness.
Confident in reviewing contract language from an insurance perspective.
Collaborative and able to communicate effectively with both technical and non-technical stakeholders.
Able to manage competing priorities and operate independently.
Must have the ability to work with deadlines and work in a fast-paced and dynamic work environment.
Requires excellent written and verbal communication skills.
Must be able to work in a multi-cultural business environment.
JOB-RELATED CERTIFICATION:
CPCU, ARM, or AIC designation preferred
$46k-71k yearly est. 5d ago
Help Desk Technician
Cipriani 3.9
Specialist job in New York, NY
The Help Desk Technician I serves as the first and primary point of contact for all IT support requests across the organization. This position acts as the gatekeeper for ticket intake and triage, ensuring issues are accurately assessed, prioritized, documented, and either resolved at Tier 1 or escalated to the appropriate Level 2/3 teams. The role requires strong judgment, attention to detail, and a commitment to delivering a high-quality, customer-focused support experience.
ESSENTIAL FUNCTIONS AND DUTIES:
Serve as the initial point of contact for all IT support requests via ticketing system, phone, email, and chat
Perform initial ticket intake and triage, including categorization, prioritization, and urgency assessment
Evaluate business impact and determine the appropriate resolution or escalation path
Troubleshoot and resolve Tier 1 hardware, software, and network connectivity issues
Perform user account setup, password resets, access provisioning, and basic identity management
Escalate issues to Level 2/3 support teams with complete and accurate documentation
Maintain detailed ticket notes, resolutions, and knowledge base documentation
Monitor and manage ticket queues to ensure SLA response and resolution standards are met
Assist with employee onboarding and offboarding, including device setup and access provisioning
Support asset management activities, including inventory tagging, tracking, and audits
Provide basic support for printers, copiers, peripherals, toner replacement, and AV equipment
Deliver timely status updates and clear communication to end users throughout the support lifecycle
KNOWLEDGE, EXPERIENCE AND SKILLS:
1-3 years of experience in IT support or help desk roles
Working knowledge of Windows and mac OS environments
Experience with ticketing systems; Zoho Desk experience strongly preferred
Familiarity with Microsoft 365 and Google Workspace environments
Basic understanding of networking concepts, including DHCP, DNS, VPN, and TCP/IP
Exposure to Active Directory, Azure AD, Intune, or other MDM tools preferred
Strong written and verbal communication skills with the ability to explain technical concepts clearly
Excellent organizational skills, attention to detail, and ability to prioritize in a fast-paced environment
Relevant certifications such as CompTIA A+, Network+, ITIL, or similar are a plus
Operating Systems: Windows, iOS, Android, mac OS
Productivity Suite: Microsoft 365, Google Workspace
Ticketing System: Zoho Desk
Identity & Access: Active Directory, Azure AD
Remote Support Tools: LogMeIn, Zoho Assist, Quick Assist
Hardware Supported: Laptops, Desktops, Mobile Devices, Printers, Peripherals, Security Cameras, AV equipment
Collaboration Tools: Teams, Zoom
PHYSICAL ACTIVITIES AND REQUIREMENTS OF THIS POSITION:
Ability to sit or stand for extended periods while providing technical support
Ability to lift, carry, and move IT equipment weighing up to 50 pounds
Dexterity to set up, configure, and troubleshoot hardware and peripherals
Ability to bend, reach, and perform repetitive tasks associated with device setup and inventory management
Capability to work in a fast-paced, on-site support environment
INTENT AND FUNCTION OF S
All descriptions have been reviewed to ensure that only essential functions and basic duties have been included. Peripheral tasks, only incidentally related to each position, have been excluded. Requirements, skills, and abilities included have been determined to be the minimal standards required to successfully perform the position. In no instance should the duties, responsibilities, and requirements delineated be interpreted as all-inclusive. Additional functions and requirements may be assigned by supervisors as deemed appropriate. Job descriptions are not intended as and do not create employment contracts. The organization maintains its status as an at-will employer.
Cipriani is an equal opportunity employer.
$55k-78k yearly est. 3d ago
Desktop Support Engineer
Teceze
Specialist job in New York, NY
Long Term Contract
Who We Are
Teceze is a global IT services and consulting company delivering reliable technology solutions to enterprise clients across multiple industries. We specialize in end-user computing, infrastructure support, and managed IT services, enabling our clients to operate efficiently with minimal disruption. At Teceze, we value technical excellence, customer satisfaction, and proactive support, and we empower our teams to deliver high-quality, on-site IT services.
Job Overview
Teceze is hiring an experienced Desktop Support Engineer to support one of our prestigious enterprise clients. This is a 100% on-site role requiring hands-on expertise in desktop and laptop support, hardware and software troubleshooting, system imaging, and IT asset management. The ideal candidate will have strong communication skills and a customer-focused approach to ensure smooth IT operations and high user satisfaction.
The Desktop Support Engineer will be responsible for installing, configuring, maintaining, and troubleshooting end-user computing environments, including desktops, laptops, peripherals, printers, and conference room equipment. The role also includes vendor coordination, inventory management, VIP user support, and hands-and-feet assistance for infrastructure and data center teams.
Key Responsibilities
Install, configure, and support desktops, laptops, mobile devices, peripherals, and software in Windows and mac OS environments.
Diagnose and resolve hardware, software, and network connectivity issues in a timely manner.
Perform IMAC (Install, Move, Add, Change) activities for IT assets.
Coordinate with vendors for hardware repairs, replacements, and warranty support.
Provide high-touch VIP user support and conference room/AV support, including meeting setup and troubleshooting.
Support printers, Office 365 applications, and endpoint security/compliance tools.
Maintain accurate IT asset inventory, documentation, and ensure SLA compliance.
Provide Hands & Feet support for server, network, and data center teams as required.
Document incidents, resolutions, and procedures in the ticketing system and contribute to the knowledge base.
Required & Preferred Skills
Strong hands-on experience in desktop and laptop support in enterprise environments.
Proven expertise in Windows and mac OS operating systems.
Experience supporting Office 365 and common enterprise applications.
Basic network troubleshooting knowledge (LAN, DHCP, DNS).
Familiarity with IT asset management, inventory tracking, and vendor coordination.
Exposure to data center environments, including physical server support, is a plus.
Experience with hardware racking, cabling, and labeling is preferred.
Excellent communication and interpersonal skills with a customer-first mindset.
Strong problem-solving ability and willingness to work in a fast-paced, on-site environment.
$56k-85k yearly est. 4d ago
Operational Specialist
Well X Spring
Specialist job in New York, NY
Well X Spring is an innovative startup in the medical and decentralized science (DeSci) industry. Our mission is to develop a secure, decentralized healthcare application that empowers individuals to curate and value their data ownership. We are committed to leveraging cutting-edge technology to transform the healthcare data landscape. At Well X Spring, we are dedicated to fostering impactful change in how healthcare data is managed and utilized.
Role Description
This is a full-time, on-site Operational Specialist role located in Brooklyn, NY. The Operational Specialist will oversee and streamline day-to-day operations to ensure organizational efficiency and productivity. Responsibilities include managing projects, supporting operational processes, improving systems, and contributing to strategic initiatives. Additionally, the specialist will collaborate with teams across departments to identify and implement solutions for optimal performance.
Qualifications
Strong Analytical Skills to assess processes, identify improvements, and drive data-driven decisions
Excellent Communication and interpersonal skills to effectively collaborate with team members, stakeholders, and clients
Experience in Sales with knowledge of customer relationship management and fostering business growth
Proficiency in Operations Management and Project Management to ensure efficiency and deliver projects on time
Organizational, problem-solving, and time management abilities
Bachelor's degree in Business, Operations, or a related field is preferred
Experience with decentralized platforms or tech-enabled healthcare solutions is a plus
$50k-83k yearly est. 1d ago
Customer Experience Specialist
Lumen 3.4
Specialist job in New York, NY
Lumen is a leading health tech company empowering people to improve their metabolic health and lose weight sustainably, with revolutionary device-to-app technology that measures metabolism through a single breath.
Lumen helps 300,000+ people worldwide understand how their bodies respond to nutrition, sleep, exercise, and stress levels in real time. It provides individualized recommendations that prioritize high-impact habits to improve metabolism and help people reach their weight loss goals.
We are looking for a Customer Experience (CX) Specialist to play a key role in delivering exceptional support and building meaningful relationships with our customers in a fast-growing health-tech company.
Our CX team plays a critical role in ensuring a seamless customer journey, supporting users throughout their experience with our product, and helping them achieve their health goals with confidence and clarity.
As a CX Specialist, your focus will always be on providing empathetic, accurate, and timely support, while representing the voice of the customer internally and contributing to continuous improvement across our processes and customer experience.
This is an excellent opportunity to be part of a customer-centric team, work with cutting-edge technology, and grow your career in a mission-driven environment.
Responsibilities
Handle incoming customer inquiries via email and chat, providing accurate, clear, and timely assistance
Respond to customer reviews and feedback across multiple platforms in a professional and brand-aligned manner
Resolve customer issues efficiently, aiming for first-contact resolution whenever possible
Support order and account management, including memberships, cancellations, renewals, shipping, returns, and upsell opportunities in line with company policies
Perform basic product troubleshooting and explain results or app behavior clearly to customers
Identify, document, and escalate complex or high-priority issues to the relevant internal teams
Maintain high performance across key CX metrics, including response time, resolution rate, and CSAT
Actively contribute to improving processes, documentation, and the overall customer experience
What we're looking for
Excellent verbal and written communication skills in English
Proven experience in customer support or customer experience, preferably in a B2C environment
Strong ability to handle challenging conversations, de-escalate issues, and respond with empathy and professionalism
Comfortable working with ticketing systems and support tools (Salesforce experience is a strong advantage)
High attention to detail and commitment to accuracy in customer communication
Strong time-management and multitasking skills, with the ability to prioritize effectively in a fast-paced environment
Willingness to learn and understand our product, including basic technical and results-related concepts
Skills that will help you excel in this position
A customer-first mindset with a genuine passion for helping people
Strong problem-solving and analytical thinking skills
Ability to balance efficiency with quality and empathy
A team player who communicates clearly and collaborates effectively across teams
Comfortable working with KPIs and performance goals
Curious, proactive, and motivated to continuously improve
$29k-46k yearly est. 5d ago
Client Relations Specialist
Coda Search│Staffing
Specialist job in Bergenfield, NJ
The Client Relations Specialist acts as a trusted point of contact for clients, helping guide them through case-related questions, coordinating communication with legal teams, and ensuring accurate documentation and follow-through. This position requires empathy, professionalism, and the ability to manage multiple client interactions in a fast-paced environment.
Key Duties
Act as the primary contact for client communications, responding to questions and providing timely case updates
Explain legal procedures, next steps, and timelines in a clear and approachable manner
Partner closely with attorneys and support staff to communicate client needs and ensure efficient case progress
Collect, organize, and maintain client information within internal systems and databases
Manage client intake processes, including document collection and eligibility verification
Conduct regular outreach to clients regarding case milestones, required actions, and deadlines
Support client experience initiatives, including feedback collection and service improvement efforts
Address client concerns professionally and escalate issues when appropriate
Handle sensitive information in compliance with confidentiality and ethical guidelines
Qualifications & Skills
Bachelor's degree preferred or equivalent professional experience
Previous experience in a legal, professional services, or client-facing role strongly preferred
Excellent verbal and written communication skills with a strong client-service orientation
Ability to manage sensitive conversations with discretion and professionalism
Strong organizational skills and ability to prioritize in a high-volume environment
Proficiency with Microsoft Office and client or case management software
Comfortable working independently while collaborating with cross-functional legal teams
Bilingual skills are a plus, but not required
$43k-72k yearly est. 5d ago
Client Success Specialist
Accelerated Global Solutions 4.5
Specialist job in New Hyde Park, NY
About Us
Accelerated Global Solutions (AGS) is a trusted leader in cross-border e-commerce logistics, ground transportation, warehousing, and customs brokerage. We connect global businesses with their customers by delivering efficient, reliable, and fully integrated freight solutions - from major ports to final destinations.
We're expanding our team and seeking a smart, organized, and client-obsessed Client Success Specialist who thrives in a fast-paced, logistics-driven environment and is passionate about delivering exceptional service to our clients worldwide.
Position Summary
As a Client Success Specialist at AGS, you will serve as a trusted day to day point of contact for our clients. This is a client-facing role built for someone who enjoys translating operational complexity into clean execution, owns communication end-to-end, and consistently delivers clarity, accountability, and results. You'll collaborate with operations, warehouse, and transportation teams to guarantee on-time, accurate deliveries and provide a top-tier customer experience from start to finish.
Key Responsibilities
Act as the primary operational point of contact for a portfolio of key AGS clients managing daily communication with customers via phone, email, and online portals.
Lead weekly or bi-weekly client calls, providing status updates, KPI trends, and project overviews.
Pull and organize weekly/monthly performance reports from various internal systems highlighting trends, anomalies, or opportunities.
Resolve issues and drive resolution across internal teams in a professional and proactive manner.
Coordinate with internal teams (operations, dispatch, customs, and warehouse) to meet customer expectations.
Help prepare client-facing decks or Quarterly Business Reviews.
Maintain accurate records of customer interactions and shipment documentation.
Support process improvements and identify opportunities to enhance service performance.
Handle escalations and ensure customer satisfaction through prompt and clear communication.
Qualifications
1-3 years of experience in customer service, preferably in logistics, freight forwarding, or e-commerce fulfillment.
Experience managing B2B clients.
Strong communication and problem-solving skills.
Proficiency in MS Office, Google Sheets, Tableau and logistics tracking systems (TMS/WMS experience a plus).
Detail-oriented, organized, and capable of managing multiple priorities.
Team player with a proactive attitude and ability to work under pressure.
Familiarity with tools like Motion, ClickUp, Slack, and Zendesk is a plus.
Knowledge of customs procedures or international shipping is an advantage.
Why Join AGS
Be part of a global logistics leader transforming e-commerce delivery.
Collaborative, fast-paced, and growth-oriented work culture.
Opportunities for career development and advancement.
Competitive pay, benefits, and performance incentives.
$42k-58k yearly est. 5d ago
Customer Service & E-Commerce Specialist
Bond No.9
Specialist job in New York, NY
Salary: $75,000 per year
About Bond No. 9:
For the first time in fragrance history, a major, full-blown fragrance collection was launched as an homage to a great city: New York. Bond No. 9, headquartered at 9 Bond Street in NoHo, celebrates the city with women's, men's, and unisex eaux de parfum. Our dual mission is to restore artistry to perfumery and to mark every New York neighborhood with a scent of its own.
We are seeking a digitally driven, detail-oriented, and customer-focused individual to join our team as a Customer Service & E-Commerce Specialist, supporting our direct-to-consumer business and ensuring an exceptional client experience.
Key Responsibilities:
Customer Service & Client Experience:
Monitor, listen, and respond to customer inquiries via phone, email, and chat, maintaining the Bond No. 9 tone of voice.
Escalate inquiries when necessary and provide feedback to improve service processes.
Manage eCommerce returns and exchanges, ensuring warehouse processing and timely refunds.
Partner with retail and warehouse teams on order fulfillment and omnichannel initiatives.
Track customer satisfaction and provide insights to drive process improvements.
Assist in mapping the post-purchase journey and testing initiatives to enhance the client experience.
E-Commerce Operations & Merchandising:
Maintain and update the DTC product catalog, including product pages, banners, offers, and content in line with brand guidelines and launch calendars.
Support new product launches, promotions, and sampling initiatives (e.g., GWP, bundles, exclusive offers).
Monitor product availability, coordinate stock updates, and ensure site accuracy.
Partner with marketing, creative, and HQ teams to optimize imagery, copy, and SEO.
Assist with A/B testing and site personalization initiatives to improve conversion and engagement.
Performance Tracking & Analytics:
Compile and analyze performance reports covering sales, orders, traffic, and conversion KPIs.
Maintain campaign and content trackers to assess promotional effectiveness and identify optimization opportunities.
Track competitive activity and provide insights to inform business strategy.
Skills & Experience:
3+ years of experience in customer service and eCommerce operations, preferably in luxury beauty or fragrance.
Strong interpersonal skills and a positive, proactive attitude.
Highly organized, analytical, and detail-oriented.
Knowledge of eCommerce platforms, digital marketing, and CRM systems.
Proficient in MS Excel, PowerPoint, and Word.
Spanish-speaking a plus.
Entrepreneurial mindset with a passion for luxury fragrances, eCommerce innovation, and delivering exceptional client experiences.
Why Bond No. 9?
Join a pioneering fragrance brand rooted in New York's culture and creativity.
Work closely with a passionate, collaborative team in a fast-paced, luxury environment.
Be part of shaping our customers' online journey and representing iconic fragrances worldwide.
$75k yearly 4d ago
Client Support Specialist - WealthTech / RIA Focus
Taurus Search 4.6
Specialist job in New York, NY
My client was founded in 2017 to help financial advisors better secure their clients' financial futures. They focus on independent Registered Investment Advisers (RIAs), delivering financial products that advisors can't easily access today through beautiful, scalable, and easy-to-use technology.
Today, they work with over 900 RIAs that collectively represent more than $1.6T in assets under management across two industry-leading products
We are looking for a strong client support representative with their Series 7 license to handle client accounts and cash movements. This role involves providing white-glove customer service, answering questions from end clients, and relaying feedback to product and engineering teams.
My client operates on a hybrid work model, with employees coming to the office on Tuesdays, Wednesdays, and Thursdays. They provide lunch on in-office days and encourage team meetings and collaboration.
$39k-47k yearly est. 4d ago
Business Operations Specialist - Bilingual in Mandarin Preferred
Axon Us Corporation 4.5
Specialist job in New York, NY
We are an E-Verified employer - OPT/STEM-OPT candidates are welcome to apply!
About Us
Axon US Corp is a New York City based E-commerce company since 2008, has thrived for over a decade as a key player in the supply chain industry. We are deeply entrenched in the supply chain, fostering robust relationships with vendors and brands across the United States. Our forte lies in sourcing and delivering quality tools, plumbing, hardware, and a wide spectrum of products to diverse customers, ranging from professionals to general consumers. We excel not just in providing quality products but in offering end-to-end supply chain solutions. Through strategic partnerships with renowned brands, we ensure seamless logistics, innovative sourcing, and collaborative growth, cementing our position as industry leaders dedicated to delivering excellence.
About the Position
Axon is seeking a highly motivated individual capable of working independently and eager to grow within our expanding company. The ideal candidate will be responsible for purchasing products based on demand and will support supply chain operations as an operations specialist.
Key responsibilities include vendor selection, vendor relations, cost improvement initiatives, and purchasing savings. The role also ensures adherence to company policies and compliance with all relevant local, state, and federal regulations.
This position offers broad exposure to brand partnerships and operational functions in the supply chain and E-commerce industry.
Key Responsibilities
Order & Issue Management: Manage daily order processing to ensure accuracy and consistency. Troubleshoot and resolve issues such as cancellations, returns, and discrepancies promptly and professionally.
Supplier Coordination: Communicate with suppliers to ensure timely deliveries and maintain inventory levels aligned with demand.
Vendor & Sales Relations: Act as the primary point of contact for current and prospective sales representatives, vendors, and distributors, ensuring compliance with marketplace policies and operational efficiency.
Process Optimization: Analyze and enhance procurement, order management, and inventory workflows. Identify inefficiencies, implement improvements, and streamline operations.
Inventory & Stock Monitoring: Collaborate with teams across departments and the warehouse to track inventory and maintain appropriate safety stock levels.
Cost Optimization: Identify cost-saving opportunities and enhance overall business operational efficiency.
Project Participation: Support and complete special projects and innovative initiatives as assigned.
Qualifications
Bachelor's degree
Excellent verbal and written communication skills
Strong collaboration, problem-solving, and negotiation abilities
Results-driven, with the ability to work cross-functionally to meet goals
Detail-oriented self-starter
Able to work under pressure
Creative thinker with a willingness to share new ideas
Preferred Qualifications
Experience in sourcing, vendor management, pricing negotiation, procurement, E-commerce, and operations
Familiarity with purchasing processes and key commercial terms (e.g., freight payables, Incoterms, and delivery terms)
Proficiency in Microsoft Excel and data visualization tools
Fluency in Mandarin is a plus
Location: Onsite in Manhattan, NYC
Salary: Starting at $50K+ base salary with performance-based bonuses (salary and compensation packages are negotiable based on experience and skill set)
Job Type: Full-Time (Monday-Friday, 9 AM-6 PM, with a 1-hour lunch break)
$50k yearly 4d ago
Purchasing/General Office Specialist
Graphalloy
Specialist job in Yonkers, NY
Purchasing and General Office Specialist
We are seeking a detail-oriented and proactive Purchasing/General Office Specialist to support our supply chain and procurement operations. This role involves managing purchasing activities, coordinating with vendors, and maintaining efficient office workflows. The ideal candidate will have a strong understanding of materials management, procurement, and inventory control.
You will be working with our vendors, negotiating prices and deliveries, issuing POs, checking material receipts and approving invoices. Ideally you already have some knowledge of manufacturing and metal working equipment.
Responsibilities:
Source and purchase materials, supplies, and equipment from approved vendors
Develop vendor relationships
Track orders, manage inventory, and ensure timely deliveries
Maintain purchase records and vendor files
Support daily office operations (phones, data entry, scheduling, etc.)
Assist management with quotes, invoices, and general paperwork
Communicate with vendors, customers, and internal staff professionally
Qualifications:
Minimum 5 years experience in purchasing, and office administration (industrial/manufacturing background preferred)
Good computer skills (Excel, Word, email); basic math.
Excellent verbal and written communication in English.
Ability to be organized, multitask and prioritize
Reliable transportation - position is on-site in North Yonkers
This position offers an opportunity to contribute significantly to our company's efficiency while developing expertise in procurement and office management within a dynamic organization.
Benefits:
401(k)
401(k) matching
Dental insurance
Health insurance
Health savings account
Life insurance
Paid time off
Vision insurance
Work Location: In person
Renee Sawyer, HR Manager
Graphite Metallizing Corporation
1050 Nepperhan Avenue
Yonkers, NY 10703 USA
email: ***************************
website: ******************
$35k-53k yearly est. 2d ago
Resolution Support Specialist (FINRA License Required)
ADP 4.7
Specialist job in Florham Park, NJ
ADP is hiring a Resolution Support Specialist I. In this position you will respond to requests for research and issue resolution that require research time to resolve, thereby allowing front line associates to be available to clients. In addition you will work on special projects that support client satisfaction and retention.
To succeed in this role, you must be comfortable working in a fast based environment where adaptability, responsiveness, and empathy are must-haves. Over the phone and in writing, your communication style is clear and easy for our clients and internal partners to understand and act on. You will need to balance your workload, handle back-to-back inquires, and use solid decision making to determine the best path to resolution. You take the initiative to seek answers, solutions, and positive outcomes for both the client and ADP.
You must have the ability to flex and adapt in this role. You thrive in an environment where you set priorities, organize your day, multi-task, change direction, and provide prompt follow-up.
At ADP we are driven by your success. We engage your unique talents and perspectives. We welcome your ideas on how to do things differently and better. In your efforts to achieve, learn and grow, we support you all the way. If success motivates you, you belong at ADP.
We strive for every interaction to be driven by our CORE values: Insightful Expertise, Integrity is Everything, Service Excellence, Inspiring Innovation, Each Person Counts, Results-Driven, & Social Responsibility.
RESPONSIBILITIES:
You adhere to a daily schedule and organize yourself to deal with a high volume of different tasks.
Receives requests for research and issue resolution via phone, email or queue.
Determines appropriate corrective action to resolve issues and minimize impact to clients.
Managing your own caseload and follow up, while adhering to internal SLAs for response times.
Performs duties of inbound Client Service Representative or Sales Support Specialist during peak periods.
Helps onboard new clients with a focus on driving positive client satisfaction surveys
Performs proactive check-ins with clients via email and phone calls.
Successfully navigates through all systems and properly utilizes each system to its full potential i.e. Omni, Tops, CEH, DBAL, PES, Plan Sponsor Website, Admin Web, RUN.
Utilizes de-escalations skill to resolve issues, escalating them to management when appropriate.
Suggests and implements procedural and process changes for achieving team goals/performance functions.
Building rapport, establishing trust and shining with professionalism on every interaction
Aptitude to grasp new concepts or tools by actively learning.
Makes decisions based on available resources, constraints and organizational values.
You should be available to work overtime hours during peak times
Performs other related duties as assigned
QUALIFICATIONS REQUIRED:
* 1 year experience in a client service call center environment required.
* FINRA 6 & 63 required
A college degree is great but not required. What is more important is having the skills to do the job. Other acceptable experiences could include:
* Experience noted above, OR
* Military Experience. We recognize and appreciate the unique talents and experiences Veterans bring to the table. We value the discipline, commitment, and problem-solving abilities you developed and are excited to provide an environment where you can continue to make a meaningful impact.
Available Locations
Florham Park, New Jersey, United States
Allentown, PA, United States
El Paso, TX, United States
Louisville, Kentucky, United States
Dallas, TX, United States
Base salary offers for this position may vary based on factors such as location, skills, and relevant experience. Some positions may include additional compensation in the form of bonus, equity or commissions. We offer the following benefits: Medical, Dental, Vision, Life Insurance, Matched Retirement Savings, Wellness Program, Short-and Long-Term Disability, Charitable Contribution Match, Holidays, Personal Days & Vacation, Paid Volunteer Time Off, and more. The compensation for this role is USD $16.35 - USD $33.17 / Hour*
* Actual compensation will not be less than the applicable minimum wage or minimum exempt salary requirement under federal, state and local laws.
A little about ADP: We are a comprehensive global provider of cloud-based human capital management (HCM) solutions that unite HR, payroll, talent, time, tax and benefits administration and a leader in business outsourcing services, analytics, and compliance expertise. We believe our people make all the difference in cultivating a down-to-earth culture that embraces our core values, welcomes ideas, encourages innovation, and values belonging. We've received recognition for our work by many esteemed organizations, learn more at ADP Awards and Recognition.
Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP: ADP is committed to an inclusive, diverse and equitable workplace, and is further committed to providing equal employment opportunities regardless of any protected characteristic including: race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, protected veteran status or disability. Hiring decisions are based upon ADP's operating needs, and applicant merit including, but not limited to, qualifications, experience, ability, availability, cooperation, and job performance.
Ethics at ADP: ADP has a long, proud history of conducting business with the highest ethical standards and full compliance with all applicable laws. We also expect our people to uphold our values with the highest level of integrity and behave in a manner that fosters an honest and respectful workplace. Click ********************************* to learn more about ADP's culture and our full set of values.
$33.2 hourly 6d ago
Billing Specialist
The Phoenix Group 4.8
Specialist job in New York, NY
Join a dynamic financial operations team supporting legal professionals and their clients. This role centers on managing client financial interactions, with a focus on invoicing, digital billing platforms, and payment tracking.
Key Responsibilities
Prepare and submit client invoices, including digital formats, ensuring precision and timeliness
Oversee billing workflows, monitor deadlines, and provide status updates on outstanding accounts
Review and interpret custom billing agreements with a critical eye for detail
Serve as a point of contact for internal stakeholders, resolving process-related issues and supporting system enhancements
Collaborate directly with designated legal professionals to manage account lifecycles-from initial setup through payment coordination and account reconciliation
Candidate Profile
At least 2 years of experience in billing within a legal or consulting environment
Familiarity with enterprise financial platforms (e.g., Elite 3E, Aderant, eBillingHub)
Exposure to international billing practices and currency variations is advantageous
Strong analytical skills for interpreting financial data and billing trends
Exceptional accuracy and ability to follow complex instructions
Professional communication skills across all organizational levels
The Phoenix Group Advisors is an equal opportunity employer. We are committed to creating a diverse and inclusive workplace and prohibit discrimination and harassment of any kind based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. We strive to attract talented individuals from all backgrounds and provide equal employment opportunities to all employees and applicants for employment.
$41k-56k yearly est. 2d ago
Patent Docket Specialist
Binding Minds Inc. (Certified Disability Owned Business Enterprise
Specialist job in New York, NY
Consistently promote and model the Firm's Client Service Principles in teamwork, work product, and personal interaction.
Ensure exemplary client service to all internal and external clients; proactively promote client service throughout department and teams; respond to peer requests with recognition that request serves a client or Firm need.
Docket incoming US Patent Trademark Office and foreign filing mail into docketing database; double checking for accuracy. Write effective notes into the database to ensure shared knowledge and historical reference. Routinely apply judgment to ensure that risk management is safeguarded, and docket data is complete and reliable.
Manage all forms of correspondence is accurately entered into the database and record keeping system. Investigate perceived discrepancies and inconsistencies in due dates and dockets; analyze and review mail where response dates are not apparent or where contingencies may exist; report issues and findings to appropriate attorneys and staff.
Review outgoing filings; de-docket relevant dates in the docketing database; forecast and enter next action.
Ensure that any discrepancies in docket dates and responses are appropriately resolved and corrected.
Review relevant documents, such as letters, faxes, email, etc., relating to foreign filing responses and de-docket as appropriate; follow through with foreign filing specialists and department members as necessary.
ABOUT YOU:
Minimum three to five years of patent docketing experience preferred.
Strong proficiency in Microsoft Office programs, including Word.
Availability to work overtime, flexibility regarding work schedule.
$52k-100k yearly est. 4d ago
Specialist
Ltimindtree
Specialist job in Morristown, NJ
Conduct advanced research in AI and Generative AI to develop novel algorithms and models Explore and implement state-of-the-art techniques in machine learning deep learning and generative models Collaborate with cross functional teams to integrate AI innovations into products and services Stay updated with the latest trends and breakthroughs in AI research and contribute to thought leadership Analyze complex datasets to extract insights and improve AI model performance Document research findings and prepare technical reports and publications Participate in internal and external knowledge sharing sessions and workshops
Roles and Responsibilities:
Lead AI and Generative AI research projects from concept through deployment ensuring alignment with organizational goals Design prototype and validate AI models addressing realworld challenges Optimize and finetune AI models for scalability and efficiency Mentor junior researchers and contribute to building a strong AI research community Collaborate with product managers and engineers to translate research outcomes into practical applications Evaluate emerging AI tools and frameworks to enhance research capabilities Ensure compliance with ethical standards and data privacy regulations in AI research
Mandatory Certificate:
Aws Certified Machine Learning Specialty
IBM AI Engineering Professional Certificate
$53k-101k yearly est. 1d ago
Patient Relations Support Specialist
NYC Health + Hospitals/Correctional Health Services 4.7
Specialist job in New York, NY
NYC Health + Hospitals is the largest public health care system in the nation. We are a network of 11 hospitals, trauma centers, neighborhood health centers, nursing homes, post-acute care centers, and correctional health services. We are a home care agency and a health plan, MetroPlus. Our health system provides essential services to 1.4 million New Yorkers every year in more than 70 locations across the city's five boroughs. Our diverse workforce of more than 42,000 employees are uniquely focused on empowering New Yorkers.
NYC Health + Hospitals/Correctional Health Services is one of the nation's leading correctional health care systems in quality of and innovations to care, and access from pre-arraignment through compassionate release. In-jail services include medical, nursing, mental health, substance use treatment, social work, dental and vision care, discharge planning, and reentry support. In addition to providing direct patient care in the jails, CHS leverages the resources of the nation's largest municipal health care system to help discharged patients successfully return to their communities. CHS is also a pivotal partner in New York City's criminal justice reform efforts.
NYC Health + Hospitals/Correctional Health Services is one of the nation's leading correctional health care systems in quality of, and innovations and access to care. In-jail services include medical, mental health, nursing, substance use treatment, social work, dental and vision care, discharge planning, and reentry support. In addition to providing direct patient care in the jails, CHS conducts enhanced pre-arraignment screening and forensic psychiatric examinations; and leverages the resources of the Health + Hospitals system to help discharged patients successfully return to their communities. CHS is also a pivotal partner in New York City's criminal justice reform efforts. Our workforce is comprised of more than 1,500 dedicated professionals, with locations in all five boroughs and on Rikers Island.
Under the direction of the Director and/or Deputy Director of Patient Relations, the Assistant Coordinating Manager will be responsible for documenting, managing incoming phone calls and emails, maintaining accurate records, updating the databases and coordinating complaints and requests relating to health care provided in the City's jails.
Examples of work:
Review dashboard on a daily basis, notify emergency contact for patients with specific serious injuries, hospitalizations and enter into database.
Assist in coordinating the bi-monthly QIC meetings by recording meeting minutes and updating the database with relevant outcomes and follow-up action items.
Answer incoming calls, compose email identifying case as a complaint and/or request.
Review voicemails, transcribing messages and email.
Enter and update new cases into the Patient Relations database.
Monitor and maintain the Patient Relations email in-box for all correspondences received and appropriately handle according to standardized procedures and policies.
Complete day-end reconciliation of inquiries received, assigned and sent.
Perform additional tasks as assigned.
Minimum Qualifications:
1. A Baccalaureate Degree from an accredited college or university in Business Administration, Community Health, Psychology or related discipline with one year of full-time experience in a supervisory or administrative capacity in business management systems, general administration, health care and medical/patient systems administration; or,
2. A satisfactory combination of education, training and experience.
NYC Health and Hospitals offers a competitive benefits package that includes:
Comprehensive Health Benefits for employees hired to work 20+ hrs. per week
Retirement Savings and Pension Plans
Paid Holidays and Vacation in accordance with employees' Collectively bargained contracts
Loan Forgiveness Programs for eligible employees
College tuition discounts and professional development opportunities
College Savings Program
Union Benefits for eligible titles
Multiple employee discounts programs
Commuter Benefits Programs
$40k-61k yearly est. 2d ago
Trust Specialist
Us Tech Solutions 4.4
Specialist job in New York, NY
As a Trust & Safety Analyst, you drive impact that changes the way T&S operates. You focus on primarily strategic components of projects, delivering detailed data analyses (including insights and recommendations) that drive decisions, with limited guidance. You drive well-defined projects, with moderate levels of uncertainty, to resolve abuse and harm-fighting and mitigation problems of medium complexity. As you partner cross-functionally with others globally, balancing your own perspectives with those of diverse stakeholders to drive impact, you act as a reliable, credible point of contact for information and subject matter knowledge, and develop expertise within a Global Affairs domain.
Responsibilities include:
- Manage project planning, status reporting, timeline estimation, issue tracking, meeting facilitation, and project documentation. Propose next steps and roadblock solutions and anticipate questions and challenges.
- Oversee execution of data-oriented analysis to architect metrics, synthesize information, solve problems, and influence business decision-making by presenting insights and market trends, with minimal guidance to the project team.
- Work with a team of business analysts responsible for implementing various internal and external integrations between business objectives, as well as designing and building strategies that support these business systems.
- drive well-defined abuse and harm-fighting and mitigation projects of moderate to high complexity.
- Provide employee feedback analysis, operational monitoring, and error resolution to prevent inaccuracies, reduce process latency, and drive process excellence for standard processes.
- Conduct strategic analysis, identifying, evaluating, and recommending ways to optimize business performance and deliver best-in-class execution within relevant PA, function, or sub-function with minimal guidance.
- Help stakeholders to improve business processes by performing effective escalation management, providing “quick fix” solutions, and pushing projects forward, and driving recommendations through to implementation.
Minimum role qualification requires proficiency in:
- Data analytics & modeling
- Operations improvement
- Stakeholder management
- Machine learning
- Project management
- Statistical analysis
- Thought leadership (Trust & Safety Analyst)
- Technical Fluency (Trust & Safety)
- Problem-solving
Top Responsibilities:
- Perform sensitive reviews against Google's Nonconsensual intimate imagery global policy (NCII) and participate in enforcement quality across policy area, including calibrations with vendor teams.
Minimum role qualifications requirement::
- 4 years of experience in data analytics, Trust & Safety, policy, cybersecurity, or related fields.
$32k-46k yearly est. 3d ago
Commercial Insurance Specialist
Colonial Surety Company
Specialist job in Woodcliff Lake, NJ
We are seeking a motivated and knowledgeable Commercial Insurance Specialist to join our business insurance team. This role is responsible for advising commercial clients on insurance products, quoting and binding policies, servicing accounts, and ensuring customer satisfaction. The ideal candidate has a strong understanding of P&C insurance products and thrives in a fast-paced, client-focused environment.
Key Responsibilities:
Develop and maintain relationships with commercial clients, ensuring their property and casualty insurance questions are answered.
Provide quotes, online policy insurance policies, and process endorsements, renewals, and cancellations.
Respond to client inquiries and follow up to ensure excellent customer service and retention.
Stay current on products, underwriting guidelines, and regulatory requirements.
Maintain accurate records in the CRM and agency management systems.
Requirements:
2+ years of experience in commercial property and casualty insurance preferred.
Active P&C insurance license is a bonus
Strong phone skills
Familiarity with small and mid-size business insurance products and rating tools.
Strong communication and customer service skills.
Ability to multitask, manage priorities, and meet deadlines.
Ability to commute daily to our Woodcliff Lake, NJ office is required. This is an in-office position, Monday through Friday, from 8:30 AM to 5:30 PM. Business attire and a clean-shaven appearance are required each day.
Preferred Qualifications:
Experience working in an independent agency or with a direct writer.
Bilingual abilities are a plus.
Bachelor's degree or equivalent professional experience.
$30k-40k yearly est. 2d ago
General Specialist
JCW Group 3.7
Specialist job in New York, NY
JCW has partnered with a Global Financial firm who is seeking a General Specialist to join their team on a contract basis of 3 - 6 months.
This role is responsible for ensuring the smooth day-to-day operations of the office, including managing physical security, access control, and office supplies. The individual oversees mail distribution, fixed asset tracking, and minor maintenance tasks to maintain a safe and efficient work environment. They also serve as a liaison between employees, vendors, and reception to support office functionality and compliance.
Responsibilities:
Manage physical security, access control, and key inventory, ensuring all doors are secured and access is properly granted or revoked.
Oversee incoming, outgoing, internal, and certified mail, ensuring timely distribution and coordination with the Post Office.
Track and maintain fixed assets, including tagging, system entry, and annual physical inventory audits.
Coordinate purchasing of office supplies and furniture, ensuring proper receipt, invoicing, and inventory.
Maintain pantries, minor office repairs, and equipment functionality, coordinating with vendors for repairs or AC issues.
Act as liaison to reception and office specialists, ensuring overall operational efficiency and adherence to procedures.
If this sounds like you feel free to apply!
How much does a specialist earn in Union City, NJ?
The average specialist in Union City, NJ earns between $40,000 and $134,000 annually. This compares to the national average specialist range of $32,000 to $104,000.
Average specialist salary in Union City, NJ
$73,000
What are the biggest employers of Specialists in Union City, NJ?
The biggest employers of Specialists in Union City, NJ are: