Advisor Transition Specialist
Specialist Job 24 miles from Vernon
Job Title: Advisor Transition Specialist
Bleakley Financial Group is seeking an organized and detail-oriented Advisor Transitions Specialist to assist in the onboarding and transition of advisor teams and firms. This role will support the Transition Operations Manager in managing the operational details of transitions, specifically the custodial aspects, and will be primary data input for paperwork and transfer of assets. The ideal candidate will have a passion for operations and a background in the financial services industry, with a strong ability to manage tasks, track progress, and communicate effectively with both internal teams and external partners.
Key Responsibilities:
Assist in managing the end-to-end transition process for incoming advisor teams and firms, ensuring operational tasks are completed on time and accurately.
Handle the day-to-day details of account transfers, client data migration, and paperwork, ensuring all processes are executed smoothly.
Serve as a point of contact for advisors and internal departments, addressing simple operational questions and escalating complex issues to the Transition Operations Manager as needed.
Coordinate with internal teams, including compliance, legal, IT, and client services, to ensure a seamless onboarding experience for new advisors.
Track the progress of transitions, maintaining accurate records of tasks, documentation, and communication throughout the process.
Ensure all compliance and regulatory requirements are met during transitions, working closely with the compliance and legal teams to manage necessary documentation.
Provide administrative and operational support to the Transition Operations Manager, assisting with the execution of workflows, scheduling, and project management tasks.
Collaborate with technology teams to help set up new advisors on Bleakley's systems, providing guidance and troubleshooting when necessary.
Work with the team to train teams on custodial functionality and best practices, as well as other supporting platform systems.
Qualifications:
Bachelor's degree in Business, Finance, or a related field.
5+ years of experience in financial operations, client services, or an administrative role in the financial services industry.
Familiarity with client account processes, operations systems, and financial technology platforms.
Strong organizational and time management skills, with the ability to handle multiple tasks and deadlines.
Excellent communication and interpersonal skills, with a service-oriented mindset.
Basic knowledge of regulatory compliance and industry standards (FINRA, SEC, etc.) is preferred.
Ability to work collaboratively in a fast-paced environment.
Experience with Charles Schwab and/or Fidelity a plus.
Experience with Salesforce and Orion, or similar reporting software a plus.
Client Relations Specialist
Specialist Job 35 miles from Vernon
Hiring for professional services organization looking for Client Relations Specialist to join their team. This is an exciting opportunity to join a professional, high-energy, fast-paced team! Apply now to learn more about this position.
Bachelor's Degree preferred or equivalent years experience
1-2+ years experience in Client Relations, Administrative, Receptionist, Customer Service, or related position
Professional Services experience is a must
Excellent communication and Customer services skills
Strong attention to details and organizations skills
Data Entry proficiency
Technical Support Specialist
Specialist Job 25 miles from Vernon
Responsibilities
Help users resolve desktop hardware and software issues, including user account setup and related administrative duties (e.g., installing, upgrading, and supporting Mac and Windows desktop software and hardware).
Troubleshoot and resolve software, hardware, and peripheral device issues (e.g., network printers, scanners, VoIP phones).
Respond to requests for technical assistance in person, via phone, or electronically.
Provide remote computer and hardware setup and replacement, performing configurations and installations as needed.
Track, log, and route problems/requests in ConnectWise Manage, document resolutions, and collaborate with the team on next steps for ticket resolution.
Support the Manager of IT Support with routine maintenance and day-to-day duties, including server and network infrastructure monitoring.
Support users with document management system (DMS) issues, configurations and best practices. (Our current DMS is NetDocs)
Maintain and troubleshoot mobile devices, including Android and iPhones.
Research and stay current with system information, changes, and updates to enhance user support.
Perform post-resolution follow-ups on help requests to ensure issue resolution.
Provide remote support for users, including VPN configurations and management. (Our current VPN solution is GlobalProtect.)
Qualifications
Required Experience: 3+ years of tech support or helpdesk experience, preferably in a legal or professional services environment.
Strong Microsoft Office experience, including Office 2016 and Office 365.
Proficiency in Windows 10/11, MacOS, Apple iOS, and Android environments.
Familiarity with peripheral devices such as printers and scanners.
Experience supporting document management systems, preferably NetDocs
Excellent troubleshooting and diagnostic skills.
Experience with network infrastructure, including TCP/IP networking stack, switches, routers, and firewalls.
In-depth knowledge of hardware/software, server platforms (Windows Server 2012 and newer, Linux), and cloud computing infrastructure (AWS).
Experience supporting remote users, including VPN setup and management (GlobalProtect).
Certifications such as CompTIA A+ or AWS Certified Solutions Architect. (Not required)
Required Skills
Exceptional interpersonal, verbal, and written communication skills with a focus on rapport-building and effective problem-solving.
Ability to work both independently and collaboratively in a team-oriented environment.
Complete command of the English language, both written and conversational.
Strong sense of ownership and responsibility for work performed.
Preferred Skills
Maintain detailed documentation in ConnectWise Manage, including end-user identification, problem nature, and actions taken (successful or unsuccessful).
Stay up-to-date with the hardware and software solutions used within the organization.
Perform remote fixes at the desktop level, including installing and upgrading software, troubleshooting systems, and applications.
Assist with various departmental projects relating to DMS and data migration.
Contribute to team collaboration to ensure prompt issue resolution.
Be a proactive and collaborative team player!
Information Technology Support Specialist
Specialist Job 28 miles from Vernon
The ideal candidate should have the following qualifications and experience:
Responsible for answering and resolving incoming Support tickets related to level 1 computer systems, software, and hardware issues.
Listening to user inquiries and troubleshooting/managing hardware, software, or network issues.
Responding to users promptly and escalating more complex problems to senior team members.
Assist in installing, maintaining, and supporting workstations/laptops as needed.
Must understand Microsoft Word, formatting documents, Styles, Bullets, Numbering, and Headers/footers.
Must understand the iManage document management system.
Assist in maintaining and supporting inventory of IT hardware.
Demonstrate a can-do attitude, ability to innovate, and show own initiative to improve IT Services.
Assist employees with related audio-visual equipment for meetings.
Troubleshoot end-user issues: Provide root-cause analysis on various web and mobile applications; handle escalated tickets relating to server/network-related issues.
Meet and exceed SLA standards: Close tickets promptly while upholding customer service standards.
Facilitate user account management: Onboarding, change, and departure processes.
Maintain hardware and peripherals: Responsible for upgrading and replacing computer parts; and handling documentation.
Understand concepts related to networks, servers, PCs, databases, proprietary systems, etc.
Some travel may be required to remote offices.
Skills and Experience:
Business or Technical school training.
Minimum 1 year of customer service experience.
Minimum 1 year Supporting Microsoft Technologies.
Advanced knowledge of Microsoft Office 365.
Exceptional oral and written communication skills with demonstrated listening and questioning skills.
Willing to work off-hours and weekends when required for projects or emergency support.
Digital Service Specialist
Specialist Job 28 miles from Vernon
US-NJ-Roseland Canon Solutions America, Inc. Position Type: Full-Time If finding an effective fix and supporting customers with the highest level of service standards sounds appealing to you, Canon Solutions America, a leader in technology, solutions, and services, wants to know your story. We're actively seeking a Digital Service Specialist to deliver amazing experiences and elevated efficiency within the routine maintenance of Canon-supported products in accordance with Service and Parts Standards.
Responsibilities
In this position, you'll be accountable for:
- Reporting to your manager product failure trends and serviceability issues with necessary supported documentation, ensuring accurate information and record keeping.
- Meeting customer demands by providing efficient, responsive, and accurate Field/Shop/on-site maintenance.
- Properly maintaining all technical information, Field Service Reports, Expense Reports, and Canon property assigned.
- Showcasing strong customer communication and satisfaction skills.
- Maintaining the performance of assigned machines.
- Facilitating performance at a level which helps to achieve the branch/district's overall metric targets.
Qualifications
Please note: This is customer-facing role, and requires compliance with customer policies and protocols, which may include COVID-19 vaccination and other measures relating to COVID-19.
Do you meet these requirements?
- Hold a High School diploma or equivalent experience required.
- Possess a basic understanding of internet environments and the ability to successfully complete the 120-day introductory period and the PDIF (Printing and Digital Imaging Foundations) new-hire class.
- Ability to travel (valid driver's license and acceptable driving record necessary).
- Required to take all necessary steps to obtain security and/or other clearances required by customers to enter the customers' premises.
- Must be able to lift 50 pounds and be active more than 50 percent of the time (walking, standing, stooping/kneeling).
Company Overview
About our Company - Canon Solutions America, Inc. empowers companies of all sizes to succeed by supplying market leading enterprise, production, and large format printing solutions, supported by exceptional professional service offerings. With unwavering dedication to promote professional innovation, Canon Solutions America, Inc. helps drive sustainability, nurture efficiency, and regulate costs through the unification of comprehensive digital and traditional printing and document management solutions. As a wholly owned subsidiary of Canon U.S.A., Canon Solutions America, Inc. is headquartered in Melville, NY and has sales and service locations across the U.S. Our parent company, Canon Inc. (NYSE: CAJ), which earned approximately $30.4 billion in global revenue in 2020, ranks third overall in U.S. patents granted in 2020 and was named one of Fortune Magazine's World's Most Admired Companies in 2020.
Canon Solutions America offers a competitive compensation package including medical, dental, vision, 401(k) Savings Plan, discretionary profit sharing, discretionary success sharing, educational assistance, recognition programs, vacation, and much more. A more comprehensive list of what we have to offer is available at **************************************************************************************
We comply with all applicable federal, state and local laws, regulations, orders and mandates, including those we may be required to follow as a federal government contractor/subcontractor.
We are an EEO/AA employer. Minority/Female/Individuals with Disabilities/Protected Veterans.
If you are not reviewing this job posting on our Careers' site csa.canon.com/careers, we cannot guarantee the validity of this posting. For a list of our current postings, please visit us at csa.canon.com/careers.
#CSA
Workstyle Description
Full Time On Site (Hub) - This position requires full-time presence at your assigned office(s)/worksite(s)/territory.
Posting Tags
#PM20 #LI-KM1
PIa750c3c9f5a4-26***********3
Technical Support Specialist
Specialist Job 34 miles from Vernon
Hanwha Vision America (HVA) seeks a detail-oriented individual to join our Product Support Team as a Technical Support Specialist focused on our Access Control Products. In this role, you'll use your industry knowledge of Access Control Systems, IP Security hardware and software to resolve product-related support requests, offering in-depth assistance to HVA customers via email and phone. Responsibilities include addressing inquiries on installation, operational functions, troubleshooting, and maintenance. The Support Specialist documents and resolves customer requests promptly, guiding fellow agents in effective support practices.
Responsibilities for Support Specialist:
Identify and resolve technical incidents using product knowledge, knowledgebase articles and product documentation for products and services provided by HVA.
Take appropriate steps to resolve support cases per department Service Level Agreements (SLAs) using Zendesk Ticketing system
Document customer information and recurring technical issues to support product quality programs and development.
Documents support interactions, including details of inquiries, complaints, comments, and actions taken.
Enhancement of Hanwha Vision's Knowledge Base through ticket documentation and notation.
Manage personal escalations of cases to OEMs and Partners.
Skills and Work Experience:
3-4 years of experience working collaboratively and cohesively in a distributed team environment
3-4 years of experience in a customer-facing remote support role at a high-capacity helpdesk/call center environment
3-4 years of experience documenting resolutions in Zendesk or a similar ticketing systems
Excellent attention to detail and multi-tasking ability
Strong communication/interpersonal skills, both written and verbal
Strong emotional intelligence skills with an ability to relate to customers, gauge urgency, and display empathy
Excellent time management skills- ability to organize and manage multiple priorities and meet deadlines
Technical Experience:
3-5 years experience in physical or remote support and installation of
Access Control Systems
1-3 years experience in physical or remote support of
IP Cameras
Network Video Recorders
Video Management Systems
IP Audio Devices
A Current Network+/CCNA or Linux+ Certification (Preferred)
A Current VMS Certification (Genetec or Milestone Preferred)
Understanding of, or Certification in, ITIL or Similar Service Management Framework (Preferred)
Base understanding of SaaS and VSaaS
Working Conditions and Physical Demands:
Prolonged sitting and/or standing for long periods of time
Ability to lift 25lbs occasionally
Occasional Travel to Hanwha Office locations for training
Occasional Travel to trade shows
Occasional Travel to customer sites
Perform activities on the computer for a minimum of 8 hours
Ability for remote employees to create a lab environment in the workspace
Ability to perform physical installation of products occasionally
Specialist, Scheduling and Cell Logistics
Specialist Job 34 miles from Vernon
Job Title: Specialist, Scheduling and Cell Logistics
Hybrid Schedule: Monday and Friday, 7 AM to 4 PM or 9 AM to 6 PM
Contract Duration: 12 Months with possible extension
Top Skills
1+ year of customer service experience
Work experience in customer service, call center operations, patient services/navigator, account management, logistics, or supply chain preferred
Strong sense of ownership and accountability
Job Overview
The Specialist, Scheduling and Cell Logistics will be responsible for scheduling and monitoring patient treatment schedules for the manufacturing of clinical and commercial autologous cellular immunotherapy products. They will serve as the cell therapy treatment center's point of contact for patient scheduling and will resolve real-time operational issues related to transportation, manufacturing, distribution, and administration.
The primary duty of the Specialist is to execute day-to-day operations (>= 95% of time). Participation in projects and working groups is a growth opportunity as operations permit, considering performance and alignment with development plans.
Education and Experience
Bachelor's degree or 3 years of work experience
Work experience in customer service, call center operations, patient services/navigator, account management, logistics, or supply chain preferred.
Responsibilities
Assist as a scheduling point of contact for apheresis centers, treatment sites, manufacturing sites, couriers, and other partners
Create and maintain patient schedules in coordination with apheresis centers, manufacturing sites, treatment sites, and third-party logistics
Monitor collection, delivery, transportation, and manufacturing activities
Troubleshoot and develop plans of action for issues throughout the patient journey
Interact with internal and external stakeholders over the phone and email
Ensure a positive end-to-end customer experience
Execute escalations and exception processes such as product returns, product replacements, and out-of-spec product
Input and maintain transactional data related to patient schedules within a scheduling system
Train treatment sites on patient scheduling processes as assigned
Document feedback from customers and partners as received
Create and maintain master data in the account management system
Actively participate in tactical and other meetings as assigned
Facilitate daily operations activities and meetings, including shift turnover on a rotating basis
Provide real-time scheduling portal support to external users
Monitor and triage requests and issues within the case management system
Comply with applicable SOPs, work practices, and other documentation
Establish and maintain a trusted relationship with our client's commercial matrix team, clinical partners, and treatment sites as assigned
Accountable for individual performance
Execute project tasks as assigned
Knowledge, Skills, and Abilities
Highly self-motivated, self-aware, and professional
Able to work independently and in groups
Flexible in responding to quickly changing business needs
Exceptional customer service orientation
Skilled at managing tense situations and de-escalation
Eager to work with teams from other regions and cultures
Able to share workspace for independent and collaborative work
Strong sense of ownership and accountability
Customer Support Specialist
Specialist Job 23 miles from Vernon
About Us
Dealer Owned Warranty Company LLC is a leading provider of F&I (Finance and Insurance) partnership services in the automotive industry, offering a full suite of obligor and administrator services, top-of-the-line products, technology, and training. We understand the importance of leveraging process and technology in the F&I industry to drive revenue and ensure success. Our goal is to provide visibility, transparency, and the tools needed for our partners to build their wealth and achieve their goals. DOWC prides itself on taking care of its employees (We were voted one of the “Best Places to Work” two years in a row!), and we also offer award-winning products. All of our positions are fully on-site in Parsippany, NJ.
Overview
We are seeking a dedicated and motivated Customer Support Specialist to join our dynamic team. This role is essential in providing exceptional customer service and support to our clients and partners. The ideal candidate will possess strong communication skills, a keen attention to detail, and the ability to work effectively in a fast-paced environment. This person will be solution-oriented and eager to learn a complex business.
Duties
Provide outstanding customer support via phone, email, and chat.
Assist clients with inquiries regarding products and services, ensuring a high level of satisfaction.
Maintain accurate records through data entry and computerized systems.
Communicate effectively with team members and clients to resolve issues promptly.
Demonstrate excellent phone etiquette while handling client interactions.
Collaborate with sales and other departments to streamline client services and improve overall efficiency.
Resolve support tickets and assign them to the corresponding departments
Maintain a queue of ongoing support tasks and resolve all customer issues in a high-priority manner
Proactively communicate with leadership to escalate any issues for immediate resolution
Participate in training sessions to enhance product knowledge and service skills.
Qualifications
Minimum of 2+ years as a customer support professional in a corporate office environment
Insurance or automotive industry highly preferred
Strong sales acumen with the ability to identify client needs and recommend appropriate solutions.
Excellent communication skills, both verbal and written.
Proficiency in data entry and familiarity with MS office software applications.
Ability to work independently as well as part of a team in a collaborative environment.
Strong organizational skills with an emphasis on attention to detail.
Superior sense of urgency and ability to complete tasks in a timely manner
Strong customer-first attitude and relationship building skills
Join us as a Support Specialist where you can make a significant impact by providing exceptional service that fosters lasting relationships with our clients.
Come join our growing team here in Parsippany! As NJ's Best Places to Work Honoree for two years in a row, we offer:
Competitive compensation
Medical, Dental, Vision, 401k matching, Life Insurance, medical expense card
PTO and Sick Time
Corporate events, team and culture building activities, employee awards and recognition, company trips and more!
DOWC is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected Veteran status, sexual orientation, gender identity, gender expression, genetic information, or any other characteristic protected by law. Applicants who require accommodation to participate in the job application process may contact us for assistance.
Information Technology Support Specialist
Specialist Job 34 miles from Vernon
Responsibilities:
Installing/de-installing/relocating all distributed systems and network hardware (CSUs, DSUs, routers, switches, encryptors, firewalls, etc.) in the Americas Data Centers within the internal service level mandates·
Installing/de-installing /extending/relocating/testing all carrier circuits to the network hardware·
Installing/de-installing/relocating all patch cabling for systems and network hardware·
Installing/de-installing/relocating all Data Center hardware· Coordinate cabinet power, circuit, and patch infrastructure installations w/various facilities, electrical and communications vendors·
Coordinate of network component configurations·
Coordinate and Install SAN cabling infrastructure·
Manage network ports and assist with the management of all consumable items (cables, labels, tie wraps, rail kits, etc.) ·
Maintaining the integrity of the data center facilities, systems and communications environments through general housekeeping and best operations practices· Provide hands-on, break/fix level 2 support for the data center systems and communications environments·
Coordinating and approving data center infrastructure change controls·
Ensuring compliance with data center standards, policies and processes for all non-DCSD sponsored changes·
Performing required compliance activities·
Producing network consumables updates and contributing to weekly management reports·
Coordinate activities in support of all projects and technical requests within the Americas Data Centers·
Manage CTI-approved third-party vendors in support of local/regional business service commitments and to assure adherence to Corporate and CTI standards· Provide clear and detailed turnover to next shift workers for continuity·
Performing daily tape ejects to increase current day processing capacity. ·
Monitoring of tape related console messages. ·
Managing all daily ad-hoc tape/job requests and scratch activity. ·
Managing all physical and electronic vaulting activity. ·
Manage tape destruction process, ensuring all proper documentation has been recorded and approved. ·
Monitoring scratch levels on display screens, on-line library web specialist or visually monitoring panel on libraries. ·
Replacing any/all damaged media. · Minor to moderate problem determination·
Monitoring of tape related console messages, working with the global command center and the on-site hardware teams. ·
Performing daily health checks on all libraries including virtual subsystems, grid clusters, and error/exception system logs. ·
Provide assistance when required to ensure that the highest level of customer satisfaction is maintained. ·
Responding to automated trouble tickets and facilitating the necessary actions under the direction of the Global Command centers. ·
Media liaison between the on-site hardware teams and the on-site CE's.· Initiating, scheduling, coordinating, and approving media management sponsored change controls. · Supporting all physical off-site vaulting activities. ·
Managing all physical media movement and ensuring all movement is recorded and tracked accordingly. ·
Manage tape destruction process, ensuring all proper documentation has been recorded and approved. ·
Ensure destruction procedures are followed. ·
Supporting all site and application specific disaster recovery/COB tests/exercises. ·
Responsible in following best practices and processes in degaussing and wiping of all hard drives. ·
Performs random audit checks and sampling. ·
Remain current with all global procedures and provide input when appropriate·
Participates in projects relating to tape/media·
Supporting all reconciliation and QA efforts including Year End, Physical Inventory, Vertices.
Hard-drive inventory levels, other duties as assigned by management
Equal Opportunity Employer Minorities/Women/Veterans/Disabled
Legal Billing Specialist
Specialist Job 28 miles from Vernon
Our client, a prominent law firm, is seeking a Billing Specialist for their Roseland, NJ office. This is a hybrid position, in-office Tuesday - Thursday, remote Monday and Friday. The Billing Specialist will handle the complex client billing and large portfolios of client matters.
Salary range is $75,000 - $85,000
Job Description:
Responsible for complete ownership of the billing cycle for designated portfolios of client matters.
Establishes, fosters, and maintains professional and collaborative relationships with attorneys, business services personnel, and clients to ensure compliance with both attorney and client specifications; manages all billing processes from engagement to bill posting with tact and diplomacy.
Reviews outside counsel guidelines and client agreed rates to ensure preparation of bills in accordance with the same.
Prepares work in process and bills according to alternative fee arrangements with accuracy; ensures fee arrangement is in line with the client's outside counsel guidelines, monitors fee caps, tier discounts and matter budgets; escalates and proposes solutions when potential issues might occur (delayed billings, exceeding fee cap, etc.).
Coordinates the prebill to final bill process; ensures Billing Partners receive accurate prebills and they return their prebills in a timely manner. Submits finalized bills/eBills in the appropriate template format by adhering to attorney and client specifications. Ensures final bills have been submitted to the client and are posted in financial system.
Collaborates with the eBilling Specialist regarding new client and matter eBilling set-ups. Collaborates with the Client Onboarding Manager to update appropriate fields of client information, according to client billing guidelines. Takes accountability for successful submission and troubleshooting issues. Proactively follows-up on the acceptance and timely payment of eBills.
Communicates directly with partners, their assistants and clients as requested, including following-up on ebilling revision and contacting clients as needed.Concisely communicates arrangements with Billing Partners and clients regarding their matters; provides clients with requested information on any special billing. Responds to all inquiries relating to same in a timely manner.
Responds to inquiries relating to billing and payment information; recommends solutions based on billing trends relating to realization; prepares ad hoc reports upon request.
Establishes effective back-up support processes (cross-training and knowledge transfer) to ensure seamless support for all portfolio matters; ensures adequate coverage when out of office.
Participates in continuous improvement of processes for own portfolio and for the Revenue group by offering constructive recommendations and solutions, proposals, streamlined processes, and actively solving issues.
Skills, Knowledge, and Abilities:
Proficiency in Microsoft Office (Word, Excel, PowerPoint).
Law firm accounting software experience, such as Aderant, is preferred.
Basic accounting and math skills to perform billing and reporting tasks.
Excellent written and verbal communication skills.
Strong attention to detail.
Ability to communicate effectively with lawyers, business services employees, and peers
Strong organizational and management skills and an ability to prioritize and complete simultaneous projects with minimal supervision.
Experience in working independently, within cross-functional teams, in a collaborative, professional environment.
Ability to meet deadlines and work well under pressure.
Ability to prepare accurate and detailed work product.
Excellent critical thinking skills and problem solving in addition to perform the essential functions of the job.
Exercises good judgment and decision making in performing essential function of position.
Education, Certifications and/or Experience:
Bachelor's degree in Accounting, Finance or Business discipline preferred
Minimum three years dedicated specialized billing, collections or account management experience
Law Firm or professional services background preferred
Hands-on experience performing complex accounting analysis
Business Operations Specialist
Specialist Job 35 miles from Vernon
Join Our Team as a Business Operations Specialist!
Schedule: Hybrid (4 days onsite, 1 day remote)
Contract Duration: 12 Months
Are you an analytical powerhouse with a passion for solving complex challenges? Do you excel in fraud analysis, wield Excel and SQL like a pro, and thrive in a fast-paced, dynamic environment? If so, we want you to join our team as a Business Operations Specialist!
What You'll Do
As a Business Operations Specialist, you will play a pivotal role in supporting critical business functions. You'll work on tasks that ensure smooth operations, mitigate risks, and maintain integrity in all processes. Key responsibilities include:
Fraud Analysis & Prevention:
• Screen new B2B account applications to validate authenticity and size.
• Investigate and resolve suspected fraud, including credit card misuse, account takeovers, and unauthorized reward generation.
• Analyze suspicious behavior patterns to prevent future unauthorized activities.
Claims & Disputes Management:
• Resolve high-stakes claims that exceed standard thresholds or require special attention.
• Manage chargebacks by providing compelling evidence to financial institutions.
Process Optimization:
• Approve contracts, budgets, and expenditures, ensuring alignment with project goals.
• Monitor transaction controls and predict potential budget overruns.
• Document and improve business processes for greater efficiency.
What You Bring
Experience & Expertise:
• Bachelor's degree in Business, Finance, Economics, or a related field.
• 8-10 years of experience in business operations, fraud prevention, or risk management.
• Familiarity with chargeback and dispute resolution processes is a strong asset.
Technical Skills:
• Proficiency in Microsoft Excel, SQL, and other analytical tools.
• Experience with Enterprise Applications is a plus.
Analytical & Problem-Solving Skills:
• Exceptional ability to analyze trends and predict future challenges.
• High attention to detail and accuracy in all tasks.
Communication & Collaboration:
• Strong verbal and written communication skills.
• Ability to work independently while managing multiple priorities.
Languages:
• English fluency required; a second language is a strong advantage.
Why Join Us?
This is more than just a job - it's an opportunity to shape the future of business operations and fraud prevention. You'll work with a collaborative and forward-thinking team that values innovation, growth, and work-life balance. Plus, you'll have the chance to make a real impact while advancing your career.
Ready to make your mark? Apply now and let's redefine what's possible together!
Information Technology Help Desk
Specialist Job 27 miles from Vernon
Akkodis is seeking a IT Helpdesk Specialist for a 6 month contract position with a client located in Woodcliff Lake, NJ.
Main Responsibilities:
End User Device Install, Repair, Setup, Configuration, Upgrade. Office Moves/Setup and Minimal migration.Deployment, Hardware Configuration, deskside support, Walkup IT Service/Customer Service
Schedule - Mon-Friday 8am-5pmPay/Salary Range: $26/hr - $27/hr
If you are interested in this IT Helpdesk job in Woodcliff Lake , NJ then please click APPLY NOW. For other opportunities available at Akkodis go to **************** If you have questions about the position, please contact Nishu Lal at ************ or **************************.Equal Opportunity Employer/Veterans/Disabled Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.To read our Candidate Privacy Information Statement, which explains how we will use your information, please visit ********************************************** The Company will consider qualified applicants with arrest and conviction records.
Desktop Support Specialist
Specialist Job 34 miles from Vernon
Skills/Knowledge Required:
5-7 years Win7 and Win10 operating systems knowledge
Ability to perform logical OSI layer troubleshooting to determine root cause of errors
Working knowledge of TCP/IP, DHCP, DNS, and LAN/WAN networks
Subnetting and basic network security
Familiarity with ServiceNow ticketing system and reporting metrics
Experience developing and deploying attended/unattended imaging/OS installation and virtual backups
SCCM software deployment & management tool
Remote desktop / remote support software experience for technical troubleshooting
Microsoft Office 2016 and O365
Microsoft Teams/web conferencing services
Data storage, migration, and archiving best practices
Functional Knowledge Required:
Bachelors of Science in Computer Science, Life Science or equivalent industry experience
CompTIA A+, N+ or S+ optimal
5+ years of relevant technical experience including (but not limited to); Windows OS, networking, remote computing and backup systems
AWS S3 storage and Virtual Workspace experience, a plus
Experience with scientific instrumentation
Desktop Support Specialist
Specialist Job 34 miles from Vernon
Our enterprise-level client in Summit, NJ, has an immediate need for a Desktop Support Specialist. Please see below for full details-
Job Notes:
--3-6+ month contact / extensions and perm conversion possible with good performance.
--Onsite in Summit, NJ
--Drug & Background check required.
--VIP / C-Suite / VP-level / White Glove / Senior-level desktop experience strongly preferred.
--Pay Rate = $24-25 w2 per hour depending on experience.
Desktop Support Specialist
JOB DUTIES:
• Provides complex technical support, planning, and coordination for End User touch points of the distributed computer environment, including desktop, software, and hardware installation, support and distribution, and remote access technologies.
• Performs analysis, diagnosis, installation, and resolution of complex desktop computer, operating system, application software and hardware technologies, and associated problems.
• Performs analysis, diagnosis, installation, and resolution of remote access technologies and associated problems.
• Performs analysis, diagnosis, coordination, and planning of horizontal network cable management processes including installation, moves, adds, changes, and repairs.
• Provides complex technical input to the Desktop Services team and assumes a supporting role in selecting and utilizing appropriate tools and techniques for timely service delivery.
• Works independently with little to no direct supervision in analysis, design, and implementation of desktop solutions to fulfill business unit requirements.
• Acts as a technical liaison with user groups and other IT partners for systems support and implementation. Provides an effective interface among users, vendors, IT partners, and consultants in evaluating technical issues and products.
• Responsible for partnering with the business units supported to understand the business impact of support issues.
• Responsible for the analysis, design, and implementation of desktop technology life cycle management processes including technology procurement, refresh, and disposition.
• Responsible for project analysis, design, coordination, and planning for all technical components of desktop related projects.
• Coordinates schedules and technical work order instructions to contracted labor for installations, moves, adds, and changes within the desktop computing environment.
• Demonstrates creativity and initiative in problem solving.
• Technical documentation of hardware/software additions or changes.
• Updates inventory additions and changes to the inventory database.
• Updates and closes trouble tickets and service requests.
SKILLS NEEDED:
• 2+ years of progressive experience in the desktop environment.
• Advanced knowledge and understanding of Windows desktop operating systems.
• Advanced ability to perform complex troubleshooting and analysis of PC hardware, PC operating systems, and office automation software, with expert level knowledge in at least one area of specialization.
• Intermediate knowledge of the Windows Server Operating System and the ability to perform domain related administrative tasks.
• Ability to perform troubleshooting and analysis of PC hardware, PC operating systems (Win95, WinNT, Win2000, WinXP, Windows 2007) and office automation software, with expert level knowledge in at least one area of specialization.
• Ability to perform troubleshooting and analysis of Microsoft Office Suite of products including versions 2007 and 2010.
• Intermediate knowledge and understanding of LAN environments
• Intermediate knowledge of communication protocols
• Intermediate knowledge of PC-to-Mainframe access.
• Intermediate knowledge of LAN based e-mail systems (e.g., Outlook, MS Exchange)
• Creativity and advanced problem solving skills that lead to effective solutions to complex and varied problems.
• A demonstrated ability to encourage and model positive cross-team partnerships.
• Intermediate ability to perform complex troubleshooting and analysis of network system devices and PC network hardware and client software.
• Audio Video setup and troubleshooting skills.
• Knowledge of printer Maintenance.
Why Choose Merge IT?
We have a team of talented and ambitious professionals that drive growth by identifying and delivering top quality IT talent for our Fortune 100, enterprise-level clients (aka ‘Big Name' - think big banks, big pharma, etc.).
We would love to connect with you! Follow us on social media and be the first to know about open positions, career advice, and insider tips and tricks. Find us by searching @MergeITLLC on Instagram, Facebook, or Twitter or paste this link into your browser: **********************************
Merge IT is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire. Nothing in this job posting guarantees employment.
Bilingual Consumer Loan Specialist - High School Diploma Only
Specialist Job 23 miles from Vernon
At OneMain, Consumer Loan Sales Specialists empower customers - listening to their needs and providing access to friendly, fast, and affordable financing for life's expenses. Consumer Loan Sales Specialist will learn the lending and servicing business at OneMain allowing them to grow their career.
In the Role
Deliver results related to individual and branch sales goals as well as customer expectations
Develop new relationships - and maintain existing relationships - working with customers throughout the loan process and loan life cycle
Present financial solutions, based on customer needs, that meet their goals
Present customers with optional insurance products
Educate customers on the terms and conditions of their loan to ensure a clear understanding
Learn how to utilize credit underwriting techniques and sales tools
Manage the life cycle of the loan, including collections activities, complying with all laws and regulations
Requirements:
HS Diploma/GED
Preferred:
Sales, Collections or Customer Service experience
Bilingual - Spanish
Location: On site
The schedule for this position is Monday-Friday during standard business hours, with some extended hours during the week as needed which may include Saturday.
Who we Are
A career with OneMain offers you the potential to earn an annual salary plus incentives. You can steer your career toward leadership roles such as Branch Manager and District Manager by taking advantage of a variety of robust training programs and opportunities to advance. Other team member benefits include:
Health and wellbeing options including medical, prescription, dental, vision, hearing, accident, hospital indemnity, and life insurances
Up to 4% matching 401(k)
Employee Stock Purchase Plan (10% share discount)
Tuition reimbursement
Paid time off (15 days vacation per year, plus 2 personal days, prorated based on start date)
Paid sick leave as determined by state or local ordinance, prorated based on start date
Paid holidays (7 days per year, based on start date)
Paid volunteer time (3 days per year, prorated based on start date)
OneMain Financial (NYSE: OMF) is the leader in offering nonprime customers responsible access to credit and is dedicated to improving the financial well-being of hardworking Americans. Since 1912, we've looked beyond credit scores to help people get the money they need today and reach their goals for tomorrow. Our growing suite of personal loans, credit cards and other products help people borrow better and work toward a brighter future.
In our more than 1,300 community branches and across the U.S., team members help millions of customers solve critical financial needs, including debt consolidation, home and auto repairs, medical procedures and extending household budgets. We meet customers where they want to be -- in person, by phone and online.
At every level, we're committed to an inclusive culture, career development and impacting the communities where we live and work. Getting people to a better place has made us a better company for over a century. There's never been a better time to shine with OneMain.
Key Word Tags
Sales, Collections, Retail, Loan Sales, Customer Service, Customer Care, Business Development, New Grad, Newly Graduated, Entry level, Financial Sales, Management Development, Management Trainee, Finance, Full-time, Career, Benefits, Customer experience, Financial Representative, Credit, Leadership, Manager Trainee
Insurance Verification Specialist
Specialist Job 27 miles from Vernon
Job Title: Authorization Specialist I
Shift: Days
Duration: 3+ Months
Pay Range: $25 to $27/Hour.
Required: 1 year hospital authorization verification experience
Skills:
Understands patient registration. Knowledge of insurance verification and precertification.
Prior usage of insurance portals.
Minimum Experience required:
1 year hospital authorization verification required.
Duties:
Complete full financial clearance of upcoming scheduled visits (insurance verification, pre-registration and authorization) Will submit authorization request, including applicable clinicals, to payer authorizing services.
Will also be responsible for follow up with payer to receive a determination on authorization, escalating as necessary to ensure pre- service approval.
“Pride Health offers eligible employee's comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance and hospital indemnity), 401(k)-retirement savings, life & disability insurance, an employee assistance program, legal support, auto, home insurance, pet insurance, and employee discounts with preferred vendors”
Technical Specialist - Triage Operations
Specialist Job 32 miles from Vernon
Contract
Orangeburg, NY
Responsibilities:
Improve operational efficiency by championing standardization and innovation
Utilize good technical, multitasking and interpersonal skills to help drive outages to resolution
Be ambitious, able to work independently & in a team environment under deadlines
Be process-oriented and help develop runbooks and other technical documentation
Stay up to date with new technologies, identifying those technologies/strategies that can help the company's automation efforts
Requirements:
2+ years of: computer operations background, understanding of data centers, and data communications and experience working with Unix/Linux (RHEL/Ubuntu, etc.)
A Degree in Computer Science, Engineering, Mathematics, similar field of study or equivalent work experience
Experience working with Salt or Ansible for orchestration (preferably Salt)
Excellent written and verbal communications interpersonal and customer service skills
Working knowledge of: Jira concepts and SDLC framework
Experience providing and automating day to day systems administration duties; Shell (Bourne), Perl, or Python scripting abilities
Experience with open-source metric analytics & visualization tools (such as Grafana, Splunk, and Humio) and multiple open-source automation and management tool-set knowledge (includes: Chef, Ruby, GitHub, Salt, Artifactory, etc., to name a few)
Logistics Specialist
Specialist Job 25 miles from Vernon
WILL BE BASED IN KLK OLEO AMERICAS INC., WOODBURY, NEW YORK.
Our Business
KLK OLEO is a global leader in oleochemicals, manufacturing a wide range of green raw materials for home and personal care products. KLK OLEO Americas is a marketing branch, covering the North and South American markets.
Role and Responsibilities
Responsible for monitoring daily operation of sales administration and operational functions.
Provide support on delivery schedules and monthly reports.
Keep proper records of all forms of transactions relating to the company's logistics operations.
Resolve problems that are related to transportation and logistics systems.
Monitor the entire process of product movement.
Negotiate freight and shipping rates with forwarders and warehouses.
Track shipments across different channels.
Collaborate across worldwide business units and expand logistics networks.
Job Success Requirements
Bachelor's Degree in a related field or commensurate with experience.
5-6 years of logistics experience is preferred.
Experience in logistics, supply chain, ocean and inland transportation. Familiarity with import procedures and documentation.
Experience with SAP system preferred.
Excel and PowerPoint.
Experience with chemical logistics a plus
Excellent interpersonal and communication skills.
Excellent time management skills and ability to multitask.
Ability to be proactive and professional when dealing with customer complaints or requests.
The Perks
Our generous benefits package includes:
Health, Dental, Vision Insurance all premiums paid in full by KLK.
401k plan
Competitive salary and work environment.
Opportunity for promotion and advancement within the company.
Exposure to a global logistics network.
15 days of personal leave.
10 holidays.
Ecommerce Specialist
Specialist Job 34 miles from Vernon
Job Title: Ecommerce Specialist
Company: Laural Home
Job type: Full-time, In-person
About Us: Laural Home is a home decor company on a mission to define living spaces with quality, art-inspired décor. We create home textiles for almost every room, including shower curtains, bedding, decorative pillows, towels, rugs, tote bags, and more. Our collections blend timeless elegance with the latest concepts in decorative art and graphic design. We're a family-owned business, joined by a passionate, creative, and dedicated team, along with a gifted group of artists who dedicate their careers to brightening the world with beauty and color. We know that decorating one's space is a special, personal experience, and together we aim to transform every house into a home.
Job Description: We are seeking a highly organized and analytical E-commerce Specialist to join our growing team. As an Ecommerce Specialist you will oversee and facilitate all order and product management, inventory control, and customer service, across multiple retail platforms, ensuring all aspects are maintained and operated in an efficient and seamless manner.
Responsibilities:
Lead and manage a team to perform various e-commerce tasks efficiently and collaboratively.
Oversee daily order entry and site maintenance for both Laural Home and our retail partners, including Amazon, Bed Bath & Beyond, JCPenney, Overstock, Wayfair, Kohl's, and Target.
Communicate with all e-commerce partners to address customer questions and provide order statuses.
Manage the setup and onboarding processes for new retail accounts across various e-commerce platforms, including writing and uploading new product descriptions and ensuring product information is continuously accurate and consistent.
Handle accounts payable and receivable using QuickBooks.
Maintain proper inventory levels on customer web portals and create purchase orders in QuickBooks.
Respond to customer calls and emails regarding order issues, returns, and product inquiries.
Requirements:
Bachelor's degree required.
Minimum of 3 years in a relevant e-commerce role.
Proficiency in Microsoft Office (specifically pivot tables and V look up in Excel), and Google Suite. QuickBooks experience is a plus.
Proven experience in any customer facing role.
Attention to detail, strong organizational and time management skills, and a collaborative team player mentality.
Strong problem-solving skills, ability to handle multiple tasks simultaneously, and willingness to help team members when needed.
Excellent written and verbal communication skills.
Preferred Qualifications:
Experience with QuickBooks software.
Familiarity with a variety of e-commerce platforms such as Shopify, Amazon, Bed Bath & Beyond, JCPenney, Overstock, Wayfair, Kohl's, and Target.
Working environment: Our Cresskill, NJ office is a casual, collaborative, and creative environment. We're in-office from 8:30 to 5 every Monday through Friday, as we believe the best ideas are not only generated, but also best implemented in person.
Compensation: The base salary range for this role is $60,000-$70,000 annually, based on experience, meeting the role requirements, and being able to commute to the Cresskill, NJ office. In addition to base salary, Laural Home offers PTO, healthcare, and various professional development opportunities.
Note: Individuals with military experience, gaps in their resume, or disabilities are encouraged to apply.
Sales Support | The Shops at Riverside
Specialist Job 33 miles from Vernon
David Yurman is a celebrated American jewelry company founded in New York by David Yurman, a sculptor, and his wife, Sybil, a painter and ceramicist. When the artists began collaborating, their goal was simply to make beautiful objects to wear. Today, with their son, Evan, they create timeless, yet contemporary Men's and Women's jewelry for all lifestyles through unconventional artistry, featuring their signature cable motif.
The David Yurman Riverside team is looking for a Operations Support associate to share the company's mission to clients, delivering a superior customer service experience. They will support the store staff by performing operational responsibilities, in order to achieve store goals. This is a bonus eligible role.
The David Yurman Operations Support role will be accountable for the following key deliverables:
Responsibilities
Assist with daily inventory counts and the reconciliation.
Assist the store manager with stock control and delivery procedures in the store and ensure the proper procedures are taking place to reduce shrink level below target.
Assist with packaging of merchandise to deliver to clients.
Assist with the entry of repairs into KWI and the updates to the repair book and special order log.
Responsible for communicating any deficiencies in supplies and materials.
Answers and properly directs all incoming calls.
Ensure adherence at all times to Company retail operating and security procedures.
Complete all Company paperwork accurately, in line with company procedures, within appropriate deadlines.
Maintain consistent visual merchandising and housekeeping standards reflecting current visual guidelines and priorities at all times.
Create a welcoming luxury environment for our clients
Provide exceptional customer service by ensuring that the customer takes priority at all times
Identify and exceed all customer needs and expectations
Maximize all selling opportunities to achieve/ exceed store KPI targets, maintaining an awareness of performance against target at all times
Qualifications
Luxury retail experience preferred
Minimum 1 year in an operational role in a customer service environment
Computer skills: Proficient in Microsoft Excel and Outlook
detail-oriented, able to adapt and prioritize in a fast-paced environment
Flexibility to work in various roles based on business needs (i.e. on the sales floor, operations, etc.).
Flexibility to work non-traditional hours, including days, nights, weekends and holidays.