Specialty Surgery Center jobs

Job DescriptionDescription: The Front Desk is responsible for greeting patients in a warm and punctual manner. This role is responsible for a variety of reception and administrative duties to support the functionality of the medical office, as well as providing a welcoming atmosphere for patients. Front Desk Responsibilities * Maintains a warm, welcoming, and aesthetically pleasing atmosphere. * Welcome each patient with a warm and friendly greeting. * Provides excellent patient experience from time of check-in to check-out. * Obtain accurate patient demographic information, patient registration, and insurance information. * Maintain insurance email box, and transfer information to patient's record as they are received. * Secure and post payments for patient visits, including copay, retail products, and cash pay services. * Answer telephone calls in a timely manner and assist with call center back log to avoid long wait times for patients. * Create claims for self-pay services and products. * Schedules patients follow up appointments as needed. * Assist patients with general questions and provide them with accurate information upon request. * Accurately receive and deliver messages. * Accepts and signs for packages as needed. * Ensure that medical documents are scanned and uploaded to patient's charts in a timely manner. * Reconciles payments at the end of day, performs other closing duties, as necessary. * Performs tasks on the open/close checklist that is provided at each clinic. * The ability to be flexible with opening and closing schedule to ensure coverage for the front desk. * Performs other administrative related duties as assigned or requested. * Performs any combination of routine calculating, posting, and verifying duties to obtain primary financial data for use in maintaining accounts payable or receivable records. * Posts details of business transactions. * Totals accounts. * Orders all facility medical supplies, maintain par levels of surgical supplies, instruments, equipment, and other materials. * Receives purchase orders in facility inventory computer system. * Performs maintenance of the Inventory Item Masters to maintain an accurate perpetual inventory system. * Arranges for transfer of materials to meet surgery schedules * Organizes / labels / and barcodes the supply room * Performs periodic physical inventories as assigned and according to identified schedules. * Manages back orders and distribution requirements. * Unpacks incoming orders and stocks the shelves throughout the center. * Examine materials for defects and ensure materials are satisfactory and up to the proper level of standard for usage and effectiveness. * Help ensure accuracy of vendor information. * May type periodic reports and other records. * Represents the Surgery Center in a professional and positive manner. Surgery Scheduling Duties * Responsible for scheduling Surgery Center Surgeons outpatient surgeries and procedures as requested by the physician or the physician's office staff. * Responsible for obtaining and adding patient demographics and insurance information into the billing system. * Responsible for contacting payers to verify patient benefits and obtain necessary authorization. * Coordinates efforts with the Director of Nursing to ensure availability of needed equipment, requested staff, and/or ancillary services. * Prepares and distributes the daily surgery schedule to the Nursing Managers, RNs, Pre-Op and PACU Nurse and Technicians, Business Office Manager. * Responsible for communicating to the Director of Nursing, and other appropriate employees, for same day and next day add-on cases. * Responsible for communicating any potential scheduling conflicts to the Director of Nursing. * Responsible for tracking cancellations. * Responsible for monitoring and maintaining and releasing block time. Teamwork and Development * Demonstrates the ability to be proactive, supportive, and collaborative. * Share knowledge, promote positivity, and take personal responsibility for your professional development. * Demonstrates the ability to seek and value open, honest communication and constructive feedback in a timely manner. * Provide outstanding communication, documentation, education, and care to all patients. * Demonstrate a natural ability to actively listen, lead with curiosity, and assume the best intentions of others. * Demonstrate the ability to prioritize and respond quickly to changing & fast-paced environments. Requirements: Essential Functions and Qualifications * High school diploma or GED * 1 year of experience in a Surgery Center setting a plus * Experience in purchasing medical supplies and equipment preferred * Strong documentation skills. * Excellent written and oral communication skills. * Strong customer service skills. * Punctuality and adherence to schedule is a must. * Excellent problem solving and time management skills. * Excellent telephone skills and etiquette. * Ability to work at a computer for extended periods of time. * Ability to thrive in a fast-paced work environment. * Strong organizational skills and attention to detail * Ability to handle confidential and sensitive information. This is a full-time position, hours from 6:00 a.m. to 2:00 p.m. Work Environment * Work is performed in a medical office setting using standard medical equipment. The risk of exposure to blood and bodily fluids is present. * Ambulatory Surgery Center - office area * OSHA, Category II - Does not involve routine exposure to blood, body fluids, or tissues, but employment may require performing unplanned Category I tasks (indirect patient care jobs, i.e. Unit Clerk, Pastoral Care, etc.)