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Working At Charter Spectrum

Industry
Telecommunications Mass Media
Revenue
Employees
98,000
Founded in
Website
Organization type
Public
Social media

Charter Spectrum is the fastest growing TV, internet and voice company in the U.S. They are on a mission to integrate the best, highest quality services with the best service and deliver an unbeatable company culture. The company, as of 2019, has an annual revenue of around $45.8 billion, serving more than 300 million wireless devices and 52 million homes across 41 states.

The company is growing, and with it is a diverse and inclusive culture that empowers employees to be the best that they can be.

Diving Into the Values at Charter Spectrum

Values That Inspire Innovation

Charter Spectrum highlight 5 main priorities in the way that they operate. These priorities are applied across every facet of the company, from the hiring process to routine installations, to innovating the technology that they use. Those 5 priorities are:

  • Building a highly-skilled, locally based and diverse workforce
  • Investing in America's infrastructure
  • Strengthening the communities they serve
  • Driving innovation
  • Providing superior products and services at a better value
  • The Culture at Charter Spectrum

    Empowering Differences

    The culture at Charter Spectrum is built on a foundation of diversity and inclusion. They have some great policies in place to make sure that they are always doing everything that they can to maintain their diversity and empower people. There are 5 Business Resource Groups in place at Charter Spectrum for employees. These groups allow access to networks of employees with similar experiences and backgrounds as theirs and offer a platform for every employee to have a voice. Those 5 groups are:

  • Disabilities
  • LGBTQ+
  • Multicultural
  • Veterans
  • Women
  • Tom Rutledge, Chairman and CEO, said, "Reflecting the vibrant diversity of the communities we serve enables us to deliver superior products and services to customers and is a critical component of our success."

    The Charter Spectrum also puts a big emphasis on building better communities. They do this through their product, but also through a lot of community outreach and volunteer work. They have structured and very successful philanthropic programs that they roll out across the country every year. They have Spectrum Housing Assist, Spectrum Digital Education, and Spectrum Employee Community Grants. All three of those are great ways that the company does its part in the community, but that last one is definitely one you don't see every day.

    Through the Spectrum Employee Community Grants, employees can nominate nonprofit organizations that they have an affinity for or connection to, and have volunteered within the last year. Charter Spectrum just may single that organization out for some special help.

    Rutledge also said, "We, at our core, are a service organization. And every product we sell has a huge service component."

    The Benefits at Charter Spectrum

    A Wide Spectrum of Benefits

    Charter Spectrum recognizes that employees can do their best work when they don't have stresses such as whether they are going to be able to feed their family or pay for a doctor's visit or not. That is why they offer employees such great benefits and perks. Some of those benefits and perks include:

  • Medical, Dental, Vision
  • 401k
  • Paid holidays, vacation and sick time
  • Paid parental leave
  • Dependent life insurance
  • Life insurance
  • Adoption reimbursement
  • Child care discounts
  • Tuition reimbursement
  • Discounted services
  • Spectrum offers educational sessions to building a secure financial future, a confidential health concierge service, as well as a number of specialty health care programs. These special programs consist of things like fertility management, second opinions and in-depth medical reviews, and centers of excellence for non-emergency surgeries. They also offer tools to parents with children with developmental delays. There are also ample opportunities to do work towards making the community that you live in a better place to live and work.

    The Interview at Charter Spectrum

    The interview process at Charter Spectrum is overall a pretty straightforward one. The process can take anywhere from 2-5 weeks. The initial contract will likely be with a recruiter or HR rep through a phone screen. After that, the next interviews will most likely be in-person interviews, unless a special arrangement is set up with the hiring body.

    Some questions you will likely be asked throughout the interview process are:

  • What experiences have you had that would help with this work?
  • Why Charter Spectrum?
  • Why do you think we removed dropboxes for payments?
  • Tell us about a time you faced a challenge and how you overcame it.
  • Ifyou had three job offers and everything was equal, what would be your deciding factor?
  • And of course...Tell me about yourself.
  • Charter Communications's mission statement

    To provide value to its customers by offering high quality communication services, continually improving customer care, and unwavering commitment of its employees.

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    3.7/5

    Charter Communications employee reviews

    Based on 67 ratings

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    Job openings at Charter Communications
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    Charter Communications employee reviews

    Charter Communications employee reviews
    3.7/5

    Based on 67 ratings

    Work at Charter Communications? Share your experience.
    Employee reviews
    profile
    4.0
    A zippia user wrote a review on Apr 2024
    Pros of working at Charter Communications

    Charter has an amazing overall compensation package.

    Cons of working at Charter Communications

    Charter doesn't say up with the times in terms of work life balance. They are very resistant to change. An example reluctance to have any kind of remote working policy. It has caused the company to lose in house talent and attract new talent.

    Charter Communications benefits

    Yearly bonus

    What do you like best about Charter Communications's CEO and the leadership team?

    They provide solid leadership and attempt to keep the company on the cutting edge of technology.

    How would you improve Charter Communications's culture?

    I would improve the culture by implementing some of the things that are mentioned in the employee survey each year. i would have more opportunities for employee to interact outside of the regular work day.

    How did you prepare for the Charter Communications interview?

    I prepred for interview by reviewing the job description in detail and being able to speak to each bullet point with examples

    How does your compensation at Charter Communications compare to the industry average?

    I believe that the compensation is slightly higher that the industry average

    What's the diversity at Charter Communications like?

    I think the company demographics overall are good. I would say not so much in my particular organization.

    What brings you the most joy at Charter Communications?

    I truly enjoyed the specific work that i performed daily and to see my end users happy with the output

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    3.0
    A zippia user wrote a review on Feb 2024
    Pros of working at Charter Communications

    Independent work schedule, ability to make my own paycheck based on my effort and success.

    Cons of working at Charter Communications

    Management rarely knows the actual job that their employees do because they are outside hires, unrealistic expectations are placed on the representative to produce despite zero accountability by other departments and no assistance from the management to get fellow leadership colleagues to hold their departments accountable for their work effectiveness and efficiency. Most importantly, people were promoted who cheated and used dishonest sales tactics leading to unreasonable expectations for honest workers and stolen opportunities to advance within the company.

    Charter Communications benefits

    Freedom to act as an independent representative and to setup my day as I saw fit.

    What do you like best about Charter Communications's CEO and the leadership team?

    Nothing, total garbage, very fake people with no idea how to run a company.

    How would you improve Charter Communications's culture?

    Stop promoting yes men and yes women from outside the company for leadership positions and instead promote successful workers who have done the jobs they oversee for the company.

    How did you prepare for the Charter Communications interview?

    Didn't need to prepare, went iin and answered honestly and was myself. You can prepare for an interview to overcome lack of experience or education, nor can you prepare in such a way as to overcome personality flaws that are readily apparent to managers.

    How does your compensation at Charter Communications compare to the industry average?

    It was a lot lower because we had no control over the work done in other departments. Had the installation and construction departments done their jobs better, we would've made good pay, but on average it was okay.

    What's the diversity at Charter Communications like?

    There was plenty of diversity, but more importantly they weren't hired for their skin color or ethnicity, but rather because they merited the opportunity.

    What brings you the most joy at Charter Communications?

    Helping customers get the services they needed.

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    5.0
    A zippia user wrote a review on Jan 2024
    Pros of working at Charter Communications

    I enjoy the work life balance.

    Cons of working at Charter Communications

    Not many IT opportunities in NYC. NYC is mostly sales and marketing consulting

    Charter Communications benefits

    Pension

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    profile
    1.0
    A zippia user wrote a review on Nov 2023
    Pros of working at Charter Communications

    Nothing

    Cons of working at Charter Communications

    Extreme work load for very little pay. Culture of disrespect allowed by HR and company.

    Charter Communications benefits

    Free internet.

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    profile
    5.0
    A zippia user wrote a review on Oct 2023
    Pros of working at Charter Communications

    Advancement Opportunities

    Cons of working at Charter Communications

    The cap on salary when you advance or get a promotion to another department.

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    profile
    4.0
    A zippia user wrote a review on Sep 2023
    Pros of working at Charter Communications

    I liked working independently with very little micro management. As long as you were doing your job, ie. Making sales, attending meetings etc

    Cons of working at Charter Communications

    Management changed the structure of the metrics of your sales and in turn changed the commission structure. There wasn't a Customer SERVICE dept you could refer unhappy customers too. You had to diffuse the situation. And then speak with your immediate market manager .

    Charter Communications benefits

    I liked the hours. 11am until 7pm or 12 until 8

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    5.0
    A zippia user wrote a review on Jun 2023
    Pros of working at Charter Communications

    Great benefits plus the competitive wages.

    Cons of working at Charter Communications

    Having to work mandatory weekend on an every other week basis. That schdule

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    3.0
    A zippia user wrote a review on Jun 2023
    Pros of working at Charter Communications

    My co-workers.

    Cons of working at Charter Communications

    Career progression is promised but is non-existent. My skill set and work load has increased, however, my employer will not compensate me for these improvements. Annual raises are capped at 3% so that management can obtain bonuses, there aren't any incentives and no matter how much one accomplishes, it is never enough to achieve higher levels of pay.

    Charter Communications benefits

    Free WiFi and cable.

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    profile
    5.0
    A zippia user wrote a review on Apr 2023
    Pros of working at Charter Communications

    Great pay, great benefits, committed to diversity and inclusion.

    Cons of working at Charter Communications

    I love it!

    Charter Communications benefits

    Bonuses/options and the realness of the leadership.

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    profile
    2.0
    A zippia user wrote a review on Apr 2022
    Pros of working at Charter Communications

    Work life friendly.

    Cons of working at Charter Communications

    Lack professionalism. Could benefit from professional coaching.

    Charter Communications benefits

    PTO

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    profile
    4.0
    A zippia user wrote a review on Apr 2022
    Pros of working at Charter Communications

    The work assignment. Benefits. Salary. Bonus. People that work there.

    Cons of working at Charter Communications

    Limited room for growth.

    Charter Communications benefits

    Parking. Travel time. Health benefits.

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    profile
    5.0
    A zippia user wrote a review on Apr 2022
    Pros of working at Charter Communications

    Easy to move up within the company.

    Cons of working at Charter Communications

    Lack of transparency from Management.

    Charter Communications benefits

    Free HBO Max

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    profile
    5.0
    A zippia user wrote a review on Jan 2022
    Pros of working at Charter Communications

    Pay, respect from higher management,

    Cons of working at Charter Communications

    Nothing that comes to mind

    Charter Communications benefits

    Car, gas, expense reimb

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    profile
    5.0
    A zippia user wrote a review on Nov 2021
    Pros of working at Charter Communications

    Benefits

    Cons of working at Charter Communications

    Hierarchy - can't make any decision without executive leadership approval

    Charter Communications benefits

    401K match

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    profile
    4.0
    A zippia user wrote a review on Oct 2021
    Pros of working at Charter Communications

    Call center environment and talking to customers. The pay is amazing and the career advancement possibilities.

    Cons of working at Charter Communications

    Stress level of management

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    5.0
    A zippia user wrote a review on Oct 2021
    Pros of working at Charter Communications

    My boss is the Regional VP for the SoCal/Hawaii region. He is the best boss I've ever had, very intelligent, fair, and appreciative of the work I do for him.

    Cons of working at Charter Communications

    I need to relocate from California

    Charter Communications benefits

    PTO

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    5.0
    A zippia user wrote a review on Sep 2021
    Pros of working at Charter Communications

    The experience of working in different departments. Customer Service, Dispatch, and Human Resource

    Charter Communications benefits

    when HBO, And Showtime would come to the office

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    5.0
    A zippia user wrote a review on Jul 2021
    Pros of working at Charter Communications

    Benefits, upward mobility

    Cons of working at Charter Communications

    inflexibility in schedule and remote availability

    Charter Communications benefits

    401k match and bonus

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    4.0
    A zippia user wrote a review on Jun 2021
    Pros of working at Charter Communications

    great benefits and chances to advance

    Cons of working at Charter Communications

    usually shorthanded so a lot of techs end up needing help

    Charter Communications benefits

    the managers are great and have always helped anyway they can

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    5.0
    A zippia user wrote a review on Jun 2021
    Pros of working at Charter Communications

    Its a very good company to work in, it offers competitive pay, 401k, health benefits and life insurance, it's also very supportive, it's a great place to learn

    Cons of working at Charter Communications

    The hours, being a second shift runs into the night.

    Charter Communications benefits

    Free time, flexible schedule

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    5.0
    A zippia user wrote a review on May 2021
    Pros of working at Charter Communications

    Being outside. Meeting new people everyday.

    Cons of working at Charter Communications

    Workload

    Charter Communications benefits

    Free cable and great health insurance.

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    5.0
    A zippia user wrote a review on May 2021
    Pros of working at Charter Communications

    Training and one on one feed ba

    Cons of working at Charter Communications

    Mangers are little bit timid

    Charter Communications benefits

    Insurance and dental program

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    profile
    4.0
    A zippia user wrote a review on May 2021
    Pros of working at Charter Communications

    Cutting edge telecommunications technology and the people

    Cons of working at Charter Communications

    No work-life balance

    Charter Communications benefits

    401K matching

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    profile
    4.0
    A zippia user wrote a review on Feb 2021
    Pros of working at Charter Communications

    The salary and flexible schedule

    Cons of working at Charter Communications

    No real room for growth

    Charter Communications benefits

    Free services and the pay

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    5.0
    A zippia user wrote a review on Feb 2021
    Pros of working at Charter Communications

    The benefits, hours, team friendly environment

    Cons of working at Charter Communications

    The ever changing environment

    Charter Communications benefits

    healthcare and free cable

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    profile
    2.0
    A zippia user wrote a review on Jan 2021
    Pros of working at Charter Communications

    Decent Pay

    Cons of working at Charter Communications

    Poor experience - I feel like a secretary transferring calls to other departments, filling out forms, dealing with constant policy updates, not actually fixing issues.

    Charter Communications benefits

    Remote work during Covid

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    profile
    4.0
    A zippia user wrote a review on Jan 2021
    Pros of working at Charter Communications

    The work I performed and benefits

    Cons of working at Charter Communications

    The shift I worked do not like third shift

    Charter Communications benefits

    Retirement and yearly bonus

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    5.0
    A zippia user wrote a review on Jan 2021
    Pros of working at Charter Communications

    The Culture

    Cons of working at Charter Communications

    I honestly can't say that I have anything that I dislike about the company during my 14 years here.

    Charter Communications benefits

    The Employee Benefits of free internet/ Cable and I was also allowed to Beta Test a few products over the years.

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    profile
    3.0
    A zippia user wrote a review on Nov 2020
    Pros of working at Charter Communications

    My boss, working on my own. Benifits.

    Cons of working at Charter Communications

    No room for advancement. Micro managing.

    Charter Communications benefits

    Vacation time

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    4.0
    A zippia user wrote a review on Oct 2020
    Pros of working at Charter Communications

    Independence with job skill and learning curve provided

    Cons of working at Charter Communications

    Not being of help to my customers

    Charter Communications benefits

    401K and life isurance

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    profile
    3.0
    A zippia user wrote a review on Oct 2020
    Pros of working at Charter Communications

    Flexibility is the best part.

    Cons of working at Charter Communications

    Payroll issues. Safety issues.

    Charter Communications benefits

    Free cable/internet

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    4.0
    A zippia user wrote a review on Sep 2020
    Pros of working at Charter Communications

    Strong business structure and many development opportunities.

    Cons of working at Charter Communications

    Lack of ability to educate in available opportunities within the company.

    Charter Communications benefits

    Employee services are free in my market.

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    2.0
    A zippia user wrote a review on Jun 2020
    Pros of working at Charter Communications

    Being a contractor helps you realize your worth per hour.

    Cons of working at Charter Communications

    Easy connect pay

    Charter Communications benefits

    None

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    2.0
    A zippia user wrote a review on May 2020
    Pros of working at Charter Communications

    Pay is good If you are a top performer

    Cons of working at Charter Communications

    No work life balance and no development

    Charter Communications benefits

    Free cable

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    profile
    2.0
    A zippia user wrote a review on Apr 2020
    Pros of working at Charter Communications

    The challenge and learning and meeting new people and solving complex problems

    Cons of working at Charter Communications

    They forgot what was important, the customers

    Charter Communications benefits

    Free cable

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    2.0
    A zippia user wrote a review on Mar 2020
    Pros of working at Charter Communications

    The pay

    Cons of working at Charter Communications

    The lack of flexibility when I became ill and couldn’t sit all day

    Charter Communications benefits

    Free cable

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    5.0
    A zippia user wrote a review on Mar 2020
    Pros of working at Charter Communications

    Friendly environment, great and fast paced

    Cons of working at Charter Communications

    No special training

    Charter Communications benefits

    Health care benefits

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    5.0
    A zippia user wrote a review on Feb 2020
    Pros of working at Charter Communications

    In the corproate HR group, there are multiple chances for professioanl development. The people I work with locally are also passionate and intelligent.

    Cons of working at Charter Communications

    There are a few individuals who can make working there extremely unsatisfying. But with proper communication, adjustments can be made so that you do not have to work with them.

    Charter Communications benefits

    Medical benefits and free top of the line cable package.

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    profile
    1.0
    A zippia user wrote a review on Jan 2020
    Pros of working at Charter Communications

    Netting new people

    Cons of working at Charter Communications

    Messy very unprofessional the Milwaukee location

    Charter Communications benefits

    Free services

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    4.0
    A zippia user wrote a review on Jan 2020
    Pros of working at Charter Communications

    Driving and never staying in one location all day

    Cons of working at Charter Communications

    The way the score card work

    Charter Communications benefits

    free cable

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    profile
    4.0
    A zippia user wrote a review on Jan 2020
    Pros of working at Charter Communications

    No micromanagement. Amazing manager. Great team I am on.

    Cons of working at Charter Communications

    Outbound sales

    Charter Communications benefits

    Time off

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    2.0
    A zippia user wrote a review on Jan 2020
    Pros of working at Charter Communications

    New facility

    Cons of working at Charter Communications

    Very heavy on upper management, no sense of direction

    Charter Communications benefits

    Coworkers are friendly

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    5.0
    A zippia user wrote a review on Nov 2019
    Pros of working at Charter Communications

    The variety of experiences I can do and learn with each position held

    Cons of working at Charter Communications

    Lack of communication

    Charter Communications benefits

    My seniority

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    2.0
    A zippia user wrote a review on Oct 2019
    Pros of working at Charter Communications

    The access to technology

    Cons of working at Charter Communications

    Feeling isolated and not included in project discussion.

    Charter Communications benefits

    The 401k

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    profile
    1.0
    A zippia user wrote a review on Oct 2019
    Pros of working at Charter Communications

    medical, dental, vision, 401k, free cable/internet/home phone

    Cons of working at Charter Communications

    exceptionally poor management, ineffective training and coaching, not "employee friendly"

    Charter Communications benefits

    medical benefits

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    4.0
    A zippia user wrote a review on Oct 2019
    Pros of working at Charter Communications

    Ability to apply account management skills

    Cons of working at Charter Communications

    Inconsistent Leadership

    Charter Communications benefits

    Ability to interact with other who use services

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    profile
    1.0
    A zippia user wrote a review on Sep 2019
    Pros of working at Charter Communications

    I liked the idea of being able to transform marketing, but it was not at all supported by upper management. I was given all the responsibility but none of the enablement to make it happen.

    Cons of working at Charter Communications

    Poor leadership who micromanage all others. Weak HR.

    Charter Communications benefits

    Free cable is really all they have that is a perk. All other benefits are similar or worse than standard.

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    4.0
    A zippia user wrote a review on Sep 2019
    Pros of working at Charter Communications

    Flexible

    Cons of working at Charter Communications

    Outside cold call sales

    Charter Communications benefits

    Free internet and cable, awesome insurance for family

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    2.0
    A zippia user wrote a review on Aug 2019
    Pros of working at Charter Communications

    Work/ life balance, very easy going

    Cons of working at Charter Communications

    Overall culture, very poor communication

    Charter Communications benefits

    Very easy over all

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    3.0
    A zippia user wrote a review on Jun 2019
    Pros of working at Charter Communications

    The salary was very good! The people were nice and the environment was friendly.

    Cons of working at Charter Communications

    Unfortunately, it was almost mandatory to work very long hours. There was no work-life balance.

    Charter Communications benefits

    Free food, travel reimbursement, excellent salary and commission structure.

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    The team at Charter Communications

    • The founders of Charter Communications are Barry Babcock, Howard Wood, Aarushi Pant, Jerald Kent and Jerry Kent.
    • The key people at Charter Communications are Thomas M. Rutledge, Barry Babcock and Howard Wood.
    Key people
    Thomas M. Rutledge
    Barry Babcock
    Howard Wood
    Aarushi Pant
    Jerald Kent
    Jerry Kent

    Charter Communications rankings

    Charter Communications is ranked #36 on the Best Telecommunication companies to work for in America list. Zippia's Best Places to Work lists provide unbiased, data-based evaluations of companies. Rankings are based on government and proprietary data on salaries, company financial health, and employee diversity.

    Read more about how we rank companies.

    Charter Communications salaries

    Average Charter Communications salary
    $43,458
    yearly
    $20.89 hourly
    Updated March 14, 2024

    Rate the fairness of Charter Communications' compensation policies.

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    Charter Communications diversity

    9.9
    Diversity score
    We calculated Charter Communications’s diversity score by measuring multiple factors, including the ethnic background, gender identity, and language skills of Charter Communications’s workforce.
    Charter Communications diversity summary. Zippia estimates Charter Communications's demographics and statistics using a database of 30 million profiles. Zippia verifies estimates with BLS, Census, and current job openings data for accuracy. We calculated Charter Communications's diversity score by measuring multiple factors, including the ethnic background, gender identity, and language skills of Charter Communications's workforce.
    • Charter Communications has 98,000 employees.
    • 43% of Charter Communications employees are women, while 57% are men.
    • The most common ethnicity at Charter Communications is White (67%).
    • 11% of Charter Communications employees are Hispanic or Latino.
    • 11% of Charter Communications employees are Black or African American.
    • The average employee at Charter Communications makes $43,458 per year.
    • Charter Communications employees are most likely to be members of the democratic party.
    • Employees at Charter Communications stay with the company for 4.4 years on average.

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    Charter Communications office locations

    Charter Communications is headquartered in -

    Biggest Charter Communications locations

    RankCityJob countAvg. salary
    1Milwaukee, WI4$43,555

    Videos about working at Charter Communications

    Charter Communications financial performance

    9.8
    Performance score

    We calculated the performance score of companies by measuring multiple factors, including revenue, longevity, and stock market performance.

    Charter Communications currently has 54.0B in revenue. Charter Communications's most recent quarter produced 13.6b (q3'2023).

    Charter Communications annual revenue

    $55B
    $44B
    $33B
    $22B
    $11B
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    Highest paying Charter Communications competitors

    Compare Charter Communications salaries to competitors, including Verizon Services Corp., Windstream, and AT&T.; Employees at Verizon Services Corp. earn the highest average yearly salary of $51,525. The salaries at Windstream average $47,271 per year, and the salaries at AT&T; come in at $47,201 per year.
    RankCompanyAverage salaryJobs
    1$51,5250
    2$47,2710
    3$47,2010
    4$44,9560
    5$42,7490
    6$41,3200
    7$39,5790
    8$37,8010
    9$37,7030

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    Charter Communications FAQs

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    Most common locations at Charter Communications

    Zippia gives an in-depth look into the details of Charter Communications, including salaries, political affiliations, employee data, and more, in order to inform job seekers about Charter Communications. The employee data is based on information from people who have self-reported their past or current employments at Charter Communications. The data on this page is also based on data sources collected from public and open data sources on the Internet and other locations, as well as proprietary data we licensed from other companies. Sources of data may include, but are not limited to, the BLS, company filings, estimates based on those filings, H1B filings, and other public and private datasets. While we have made attempts to ensure that the information displayed are correct, Zippia is not responsible for any errors or omissions or for the results obtained from the use of this information. None of the information on this page has been provided or approved by Charter Communications. The data presented on this page does not represent the view of Charter Communications and its employees or that of Zippia.

    Charter Communications may also be known as or be related to Charter Communications Holding Company LLC, Charter Communications, Inc., Charter Communications Inc and Charter Communications.