Customer Experience Manager
Charter Communications job in Andover, MA
Thrive in the fast-paced start-up environment? Ready to grow your career and make your ideas count? Come join America's Job Exchange! America's Job Exchange ( AJE ) is actively expanding our Customer Experience Team and looking for passionate Account Managers to continue elevating
AJE's
customer experience to world class standards.
If you have been part of a stellar Account Management team and are excited at redefining the customer experience at
AJE
, please read on!
AJE
, a wholly owned subsidiary of Navisite, a part of Spectrum Enterprise, has established itself as a leader in Diversity Recruitment and OFCCP compliance. Hundreds of Fortune 500 corporations and thousands of mid-market and small employers use
AJE
for candidate sourcing, diversity brand development and OFCCP compliance solutions. Millions of job seekers use
AJE
to find jobs and take advantage of a broad range of career management tools and services to advance their careers. For more information, please visit:
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.
Here's an overview of our exciting opportunity:
As a member of the Customer Experience (CE) team, based in our Andover location, you will help Account Management become a highly-valued resource to
AJE
customers.
The Customer Experience Team delivers a consistent, world-class relationship, high-touch service and invaluable support around compliance, diversity recruiting and local outreach.
The Customer Experience Manager is responsible for supporting a set number of assigned accounts that are using
AJE
to manage their compliance and diversity recruiting needs.
Your goal is creating the valued service provider experience with these customers so we expect you to be a passionate and energetic member of this team.
As a Customer Experience Manager, you will play a key role in customer communications, trainings and delivering Subject Matter Expert (SME) content so someone with experience and an interest growing customer relationships is a must.
Job Description
Specific Responsibilities
·
Manage assigned accounts/territory and build strong customer relationships with established accounts. Identify additional sales opportunities within customer base by cross-selling and up-selling AJE product portfolio by venturing beyond standard career products
Responsible for regularly scheduled customer communications, as well as informing customers of service enhancements as they are launched.
Respond to customer inquiries in an efficient, effective and timely manner.
Engage customer in pursuit of opportunities for account growth and new business.
Understanding of company capabilities and services, and effectively communicates all offerings to existing customer base.
Reviews customer's accounts to ensure accounts are set up and functioning properly.
Reports any disruption in service to accounts to appropriate team members and follows through until resolved.
Effectively communicate with key personnel in other departments to ensure customer accounts are up to date.
Provide superior customer service.
Maintain current knowledge of AJE products, solution sets, customer applications, and competitive product differences. Adhere to all current sales methodologies and processes.
Proactively recommend enhancements to leadership to improve processes and support overall team objectives
Qualifications
· Extremely detail oriented
·
Technical competence (Excel, Microsoft Word, PowerPoint, etc)
·
Familiarity with or willingness to learn about OFCCP regulations
·
Keep up to date about product offerings as well as OFCCP regulations
·
Motivated, goal oriented, persistent and a skilled negotiator
·
High level of initiative and work well in a team environment
·
Excellent written and oral communication skills
·
Handles stressful situations and deadline pressures well
·
Undergraduate degree
Additional Information
If you're interested in this great opportunity and your background is a match to the description above, we'd love to hear from you. Please click on Apply and submit your resume today. If you know someone that may be interested, we welcome you to share this opportunity. We look forward to hearing from you!
More on Spectrum: Charter Communications reaffirms its commitment to providing equal opportunities for employment and advancement to qualified employees and applicants. Individuals will be considered for positions for which they meet the minimum qualifications and are able to perform without regard to race, color, gender, age, religion, disability, national origin, veteran status, sexual orientation, gender identity, current unemployment status, or any other basis protected by federal, state or local laws. Charter Communications is an Equal Opportunity Employer - Minority/Female/Disability/Veteran/Current Unemployment Status.
Spectrum is an Equal Opportunity Employer - Minority/Female/Disability/Veteran/Current Unemployment Status.
FCC Unit: 00918 - Andover 200 Minuteman Rd Business Unit: Spectrum Enterprise
Inbound Sales Representative
Charter Communications job in Morrisville, NC
Time Warner Cable reaffirms its commitment to providing equal opportunities for employment and advancement to qualified employees and applicants. Individuals will be considered for positions for which they meet the minimum qualifications and are able to perform without regard to race, color, gender, age, religion, disability, national origin, veteran status, sexual orientation, gender identity, current unemployment status, or any other basis protected by federal, state or local laws.
Job Description
We are interviewing now! for Inside Sales Representatives Once you have completed both the
application and assessment please reach out to me so we can discuss the next
steps in the interview process.
Please take a moment to complete the application
and
the assessment test to be considered for our Inbound Sales Representative:
Apply today at
*********************************
and search for Job#
182917
I would also like to invite you to our JOB EVENT we would love to
meet you in person:
WHEN: Wednesday,
January 11th 2017
WHERE: The DoubleTree by Hilton at Research Triangle Park -
"Mansion on the Hill" 4810 Page Creek Lane, Durham, NC
27703
TIME: 9:00am to 5:00pm
Please share with family,
friends and co-workers...
Hope to speak with you soon.
Qualifications
Education:
Some college or college degree preferred
High school diploma or general education degree (GED) required.
Experience:
Minimum of 6 months experience working with customers required; 1 year preferred.
At least 6 months of employment working in a call center preferred.
At least 6 months of employment in commission-based sales preferred.
At least 6 months of employment using a computerized system as a central part of the job preferred.
To learn more about this position copy/paste the below link to your browser and view the video:
******************************************
Additional Information
Time Warner Cable reaffirms its commitment to providing equal opportunities for employment and advancement to qualified employees and applicants. Individuals will be considered for positions for which they meet the minimum qualifications and are able to perform without regard to race, color, gender, age, religion, disability, national origin, veteran status, sexual orientation, gender identity, current unemployment status, or any other basis protected by federal, state or local laws.
Mobile Associate, Store in Store - Retail Sales
Charlotte, NC job
At T-Mobile, we invest in YOU! Our Total Rewards Package ensures that employees get the same big love we give our customers. All team members receive a competitive base salary and compensation package - this is Total Rewards. Employees enjoy multiple wealth-building opportunities through our annual stock grant, employee stock purchase plan, 401(k), and access to free, year-round money coaches. That's how we're UNSTOPPABLE for our employees!
Job Overview
Mobile Associates, Store-in-Store are an integral part of the Retail Team responsible for bringing the T-Mobile brand to life within National Sales partner locations, where active customer engagement is crucial for success. They're ambassadors who create energy and excitement around our products and services. They are obsessed with the connected world and thrive in a high-traffic environment, where technology innovations, customer needs and the Retail experience are continuously evolving. Mobile Associates excel at building and deepening relationships with customers through meaningful interactions. They are skilled at identifying customer needs and are passionate about educating, demonstrating, and recommending solutions. Mobile Associate SiS, exceed their performance targets Doing it the Right Way, by excelling in sales, providing exceptional customer experiences, and meeting quality of sale metrics.Job Responsibilities:
Proactively engages with a broad range of customers in a highly-traffic retail environment. You will use digital tools, communicate effectively, educate customers, and showcase the value of T-Mobile solutions.
As a Mobile Associate, you will consistently leverage digital self-serve tools during customer interactions and the onboarding process. You will identify customer needs and use solution-based selling techniques to fully demonstrate the value of T-Mobile products and services. By recommending wireless solutions, and an onboarding solution centric to helping customers understand how to self-serve and utilize the T-Mobile app for wireless needs, you will deepen relationships with customers and ensure their satisfaction.
Complete training on the T-Mobile in-store experience, new skills, products and processes, and knowledge of systems and reference resources. Review your personal results, current promotions, and updates on the Hub to be Customer Ready at all times. You will continuously learn and improve your skills to provide the best possible experience for our customers. Partner with nearby store locations to properly/fully on-board customers. Will perform skills practicing, knowledge sharing, store operations, opening and closing procedures. As part of these procedures, you will carry keys to the kiosk cabinets, lock/secure kiosk and assets, and report any lost keys or assets to your manager.
Customer obsessed. You are passionate, friendly, and engaging with customers. You are able to connect on a personal level, match the pace of the customer, build rapport, trust, and loyalty with every interaction. You are committed to providing exceptional service, and to exceeding customer expectations. You will proactively reach out to potential customers to further drive sales activity in your location. You are able to follow up with customers, capture referrals, manage Be Back processes, and build relationships with new and existing customers. As part of your role, you will have the ability to perform price overrides for our specialty offers specific to National Retail.
Builds relationships with nearby leadership and teams to help support the customer experience from account set up, to device support and account servicing.
Education and Work Experience:
High School Diploma/GED (Required)
- 6 months of customer service and/or sales experience, Retail environment preferred.
Knowledge, Skills and Abilities:
Customer Satisfaction Passionate customer advocate with the desire to be yourself when connecting and having fun with our customers. Effective at balancing customer experience and performance goals. (Required)
Team Building Desire to be a part of the game-changing T-Mobile store team. Willingness to work alongside peers and store leaders, learning and sharing best practices, while serving customers and providing resolutions to issues. (Required)
Retail Sales Competitive drive and confidence to succeed in a fast-paced sales environment. (Required)
Licenses and Certifications:
At least 18 years of age
Legally authorized to work in the United States
Travel:
Travel Required (Yes/No): No
DOT Regulated:
DOT Regulated Position (Yes/No): No
Safety Sensitive Position (Yes/No): No
Hourly Base Pay: $17.50, plus $5.00 per hour training pay.
Within the first 90 days working at T-Mobile, Mobile Associates receive on-the-job training and are eligible for hourly training pay. Once completed, Mobile Associates promote to the Mobile Expert role and become eligible for an annualized incentive target of $18,000/year. Actual incentives vary based on performance and full-time status. All employees at T-Mobile are guaranteed to earn $20/hour inclusive of base pay and incentives. And since we are ALL owners, EVERY employee at T-Mobile is eligible for an Annual Stock Grant.
At T-Mobile, our benefits exemplify the spirit of One Team, Together! A big part of how we care for one another is working to ensure our benefits evolve to meet the needs of our team members. Full and part-time employees have access to the same benefits when eligible. We cover all of the bases, offering medical, dental and vision insurance, a flexible spending account, 401(k), employee stock grants, employee stock purchase plan, paid time off and up to 12 paid holidays - which total about 4 weeks for new full-time employees and about 2.5 weeks for new part-time employees annually - paid parental and family leave, family building benefits, back-up care, enhanced family support, childcare subsidy, tuition assistance, college coaching, short- and long-term disability, voluntary AD&D coverage, voluntary accident coverage, voluntary life insurance, voluntary disability insurance, and voluntary long-term care insurance. We don't stop there - eligible employees can also receive mobile service & home internet discounts, pet insurance, and access to commuter and transit programs! To learn about T-Mobile's amazing benefits, check out
************************
.
Never stop growing!
As part of the T-Mobile team, you know the Un-carrier doesn't have a corporate ladder-it's more like a jungle gym of possibilities! We love helping our employees grow in their careers, because it's that shared drive to aim high that drives our business and our culture forward. By applying for this career opportunity, you're living our values while investing in your career growth-and we applaud it. You're unstoppable!
T-Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, religious affiliation, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law. Discrimination, retaliation or harassment based upon any of these factors is wholly inconsistent with how we do business and will not be tolerated.
Talent comes in all forms at the Un-carrier. If you are an individual with a disability and need reasonable accommodation at any point in the application or interview process, please let us know by emailing ...@t-mobile.com or calling 1-844-###-####. Please note, this contact channel is not a means to apply for or inquire about a position and we are unable to respond to non-accommodation related requests.
Cisco Network Engineer
West Jefferson, NC job
Client: CBTS
Title: Cisco Engineer (CCNA)
Duration: Direct Hire
Pay: $75,000 + 10% Bonus (Yearly)
CBTS is searching for a certified Cisco CCNA Engineer level 2 to support the deployment, build, and operational maintenance of an enterprise Cisco networking infrastructure environment. This environment includes routers, switches, and firewalls. The ideal candidate will have hands-on experience in network monitoring tools and a solid understanding of ServiceNow for creating, triaging, and resolving network tickets. This role is perfect for someone who holds a CCNA and 3+ years of professional experience, is detail-oriented, and eager to grow in enterprise networking.
Key Responsibilities
Deployment & Build
Install, configure, and validate Cisco routers, switches, and firewalls (e.g., ISR/ASR, Catalyst/Nexus, ASA/FTD).
Implement basic L2/L3 configurations: VLANs, trunks, EtherChannel, STP, inter-VLAN routing, static routes, and OSPF/EIGRP (entry-level scope).
Apply and document firewall policy changes under supervision (ACLs, NAT, basic rule hygiene).
Execute network changes following change management processes, with pre/post validation.
Operations & Maintenance
Perform routine device health checks, backups, inventory updates, and OS/image management (planned upgrades under guidance).
Troubleshoot network incidents: interface/duplex errors, routing reachability, DHCP/DNS issues at the network edge, and basic wireless connectivity escalations.
Maintain configuration standards and runbooks; ensure compliance with operational and security baselines.
Monitoring & Incident Management
Monitor network performance and availability using common tools (e.g., SolarWinds, PRTG, Thousand Eyes, DNAC-tooling may vary).
Investigate alerts (latency, packet loss, interface down, CRC errors), escalate as needed, and drive resolution for Level 1/2 scope.
Create, update, and resolve ServiceNow incidents, requests, and changes; ensure accurate categorization, impact/urgency, and documentation.
Provide timely communications and status updates to stakeholders per SLA.
Collaboration & Documentation
Partner with senior engineers, operations, and security teams on troubleshooting and deployments.
Maintain clear, accurate network diagrams, asset records, and knowledge base articles.
Contribute to continuous improvement by identifying recurring issues and recommending fixes or automation.
Requirements (Must-Have)
Active Cisco CCNA certification.
Hands-on experience deploying and maintaining Cisco routers, switches, and firewalls in a production or lab environment.
Candidate needs to have basic Network Troubleshooting CLI experience with PING, TraceRoute, Etc.
Proficiency with network monitoring tools (alert interpretation, root-cause basics, remediation steps).
Experience using ServiceNow to create, triage, and resolve network-related tickets.
Solid understanding of networking fundamentals: TCP/IP, subnetting, VLANs, trunking, STP, routing basics (static/OSPF/EIGRP), ACLs, NAT.
Familiarity with CLI-based configuration and show/diagnostic commands (show ip interface brief, show run, show vlan, show cdp neighbors, etc.).
Strong documentation, communication, and customer service skills.
Ability to follow standardized procedures and operate within SLAs and change control processes.
Preferred Qualifications (Nice-to-Have)
Exposure to Viptella SD-WAN build and Support
Exposure to Cisco Firepower/FTD and ASA policy management; familiarity with FMC.
Experience with Wireless LAN basics (controllers/APs, SSIDs, authentication flows).
Basic understanding of VPNs (site-to-site, remote access) and QoS concepts.
Experience with DNS/DHCP interactions at the network edge; familiarity with RADIUS/TACACS+.
Scripting or automation exposure (e.g., Python, Ansible) for tasks like backups or config checks.
Knowledge of ITIL practices; prior work in a NOC or MSP environment.
CBTS provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a protected veteran in accordance with applicable federal, state and local laws.
Order Processing Associate (EDI Team)
Stoughton, MA job
Helio Outdoors is dedicated to creating high-quality products that enhance outdoor experiences, from water-based activities to snowy adventures. With a passion for exploration, Helio Outdoors brings together five innovative brands-Aqua, Airhead, Yukon Charlie's, Inyo, and Pureline-to design durable and high-performing outdoor equipment. The company encourages adventurers of all levels to connect with nature and explore confidently. With decades of expertise, Helio Outdoors ensures every journey is both enjoyable and memorable for customers.
Role Description
This is a full-time, on-site role for an Order Processing Associate as part of the EDI Team at Helio Outdoors, located in Stoughton, MA. The Order Processing Coordinator is responsible for receiving and processing EDI and manually entered sales orders, creating manually generated EDI documents and maintaining the highest level of order accuracy. There are two separate business units with order requirements unique to each. This position MUST ensure the orders and fulfillment requirements for each business unit are properly understood, communicated, and executed. This role ensures that all customer orders received are accurately entered, processed, and fulfilled in accordance with customer expectations and company policies. The coordinator will work cross-functionally with internal departments such as Sales, Warehouse, IT, and Customer Service.
This non-exempt position is based onsite, in the Stoughton, MA HQ.
Key Responsibilities:
Monitor, receive, and process incoming customer orders via EDI, email, and other digital platforms. Ensure all orders are documented and forwarded/available to other operations teams.
Compile daily EDI order summary for circulation to Sales and Warehouse teams.
Key in manual customer orders and process orders received via EDI, in a timely manner (24-hour turnaround).
Accurately record all orders processed and supply to warehouse team to ensure timely shipping.
Maintain accurate order documentation and records for audit and compliance purposes.
Compile reports from all order data for orders by season and calendar year
Maintain customer ship-to addresses, EDI customer profiles and customer contracts and contract prices.
Validate inbound EDI transactions for accuracy (e.g., 850 - Purchase Orders, 860 - Purchase Order Change) and reconcile outbound documents (856 - Advanced Ship Notice, 810 - Invoice) to shipments utilizing EDI platform, SPS Commerce
Work closely with EDI Manager to troubleshoot and resolve any transmission or posting issues.
Identify and implement process improvements to increase efficiency and reduce order errors.
Stay up to date with EDI standards and ensure compliance with trading partner requirements.
Required Qualifications:
Minimum of three (3) years of experience in customer order processing.
Must have excellent computer skills in Microsoft office and have Excel experience to include Vlookup and pivot tables
Understanding of EDI document types (850, 856, 810, etc.) and knowledge of standards (e.g., X12, XML).
Familiarity with ERP systems (Syteline (INFOR, CSI), EDI online vendor portals, databases, and software systems
High attention to detail and strong organizational skills.
Excellent verbal communication, written communication and customer service skills.
Ability to work independently and manage multiple priorities in a fast-paced environment.
Preferred Qualifications:
Prior experience in EDI transaction processing.
Experience working with EDI platforms such as SPS Commerce, Decision Resource, INC (D365).
Background in wholesale, retail, or manufacturing industries.
Understanding of supply chain, domestic and import order logistical requirements.
Retail Associate Manager
Asheville, NC job
At T-Mobile, we invest in YOU! Our Total Rewards Package ensures that employees get the same big love we give our customers. All team members receive a competitive base salary and compensation package - this is Total Rewards. Employees enjoy multiple wealth-building opportunities through our annual stock grant, employee stock purchase plan, 401(k), and access to free, year-round money coaches. That's how we're UNSTOPPABLE for our employees!
Job Overview
The Retail Associate Manager works in partnership with the Store Manager to lead and develop the store team in order to deliver T-Mobile's aspirations of earning a place in our customer's hearts and Mobile Expert success.Job Responsibilities:
Customer: • Responsible for infusing every store's Mobile Experts with a passion for T-Mobile's Manifesto by thoroughly orienting and grounding them to a standard of Loving Our Customers. • Ensure that every need the customer has when coming into the store is met and that employees' build the customer's confidence by making their experience comfortable, simple and by solving the whole problem. • Complete observations of Mobile Experts' interactions with customers, including feedback, to be used in development, training & coaching conversations. • Effectively manage customer wait time. Keep current on products, services and promotions.
Owner: • Lead by example, staying up to date on the latest products, services, training and leadership best practices to remain an expert resource to the team. Interact directly with Mobile Experts to ensure they meet and/or exceed defined, monthly success measurements completing assigned training on time. • Assist in maintaining the quality of the overall store environment and adhere to national plan-o-gram standards. Use visual displays and interactive devices effectively. Keep visual displays and devices current. Assist in the execution of Retail Methods & Procedures. • Ensure team knowledge of store systems. Ensure that teams are knowledgeable about corporate and store communications. Deliver financial results based on key performance indicators. Identify ways to manage and control store expenses. Manage discounting and credits.
Education and Work Experience:
High School Diploma/GED (Required)
- 1 year customer service and/or sales experience, retail environment preferred
Knowledge, Skills and Abilities:
Communication (Required)
Leadership (Required)
Store Operations (Required)
Licenses and Certifications:
At least 18 years of age
Legally authorized to work in the United States
Travel:
Travel Required (Yes/No): No
DOT Regulated:
DOT Regulated Position (Yes/No): No
Safety Sensitive Position (Yes/No): No
Total Target Cash Pay Range: $57,600 - $96,000, inclusive of target incentives Base Pay Range: $43,200 - $72,000The pay range above is the general base pay range for a successful candidate in this role. The successful candidate's actual pay will be based on various factors, such as work location, qualifications, and experience, so the actual starting pay will vary within this range. To find the pay range for this role based on hiring location, click here.
At T-Mobile, employees in regular, non-temporary Retail and Business Sales roles are eligible for monthly or quarterly sales incentives.
At T-Mobile, our benefits exemplify the spirit of One Team, Together! A big part of how we care for one another is working to ensure our benefits evolve to meet the needs of our team members. Full and part-time employees have access to the same benefits when eligible. We cover all of the bases, offering medical, dental and vision insurance, a flexible spending account, 401(k), employee stock grants, employee stock purchase plan, paid time off and up to 12 paid holidays - which total about 4 weeks for new full-time employees and about 2.5 weeks for new part-time employees annually - paid parental and family leave, family building benefits, back-up care, enhanced family support, childcare subsidy, tuition assistance, college coaching, short- and long-term disability, voluntary AD&D coverage, voluntary accident coverage, voluntary life insurance, voluntary disability insurance, and voluntary long-term care insurance. We don't stop there - eligible employees can also receive mobile service & home internet discounts, pet insurance, and access to commuter and transit programs! To learn about T-Mobile's amazing benefits, check out
************************
.
Never stop growing!
As part of the T-Mobile team, you know the Un-carrier doesn't have a corporate ladder-it's more like a jungle gym of possibilities! We love helping our employees grow in their careers, because it's that shared drive to aim high that drives our business and our culture forward. By applying for this career opportunity, you're living our values while investing in your career growth-and we applaud it. You're unstoppable!
T-Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, religious affiliation, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law. Discrimination, retaliation or harassment based upon any of these factors is wholly inconsistent with how we do business and will not be tolerated.
Talent comes in all forms at the Un-carrier. If you are an individual with a disability and need reasonable accommodation at any point in the application or interview process, please let us know by emailing ...@t-mobile.com or calling 1-844-###-####. Please note, this contact channel is not a means to apply for or inquire about a position and we are unable to respond to non-accommodation related requests.
Lead Cashier
Candor, NC job
Pilot Company is an industry-leading network of travel centers with more than 30,000 team members and over 750 retail and fueling locations in 44 states and six Canadian provinces. Our energy and logistics division serves as a top supplier of fuel, employing one of the largest tanker fleets and providing critical services to oil operations in our nation's busiest basins. Pilot Company supports a growing portfolio of brands with expertise in supply chain and retail operations, logistics and transportation, technology and digital innovation, construction, maintenance, human resources, finance, sales and marketing.
Founded in 1958 by Jim A. Haslam II and currently led by CEO Adam Wright, our founding values, people-first culture and commitment to giving back remains true to us today. Whether we are serving guests, a fellow team member, or a trucking company, we are dedicated to fueling people and keeping North America moving.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status or any other characteristic protected under applicable federal, state, or local law.
Military encouraged to apply.
Job Description
The purpose of this job is to process merchandise and fuel transactions. Essential Functions include:
Lead a shift of one-to-two cashiers to process all types of cash, credit, and debit transactions
Complete end-of-shift reports and close out procedures
Follow company and local guidelines with regards to the sale of any restricted merchandise items (i.e., alcohol, tobacco)
Maintain an organized and clean work area
Use suggested selling methods to promote and sell products
Ensure quality service is delivered to every guest
Handle guest complaints and issues by following company processes and guidelines; resolve team member conflict; and communicate issues to management
Determine break schedules and team member placement during shift
Assist with other travel center functions such as maintaining deli, cleaning showers and restrooms, stocking, making coffee, etc.
Model behaviors that support the company's common purpose; ensure guests and team members are supported at the highest level
Ensure all activities are in compliance with rules, regulations, policies, and procedures
Complete other duties as assigned
Pay Rates Starting between: $11.33 - $15.18 / hour
Additional Information
Fuel Discount
Nation-wide Medical Plan/Dental/Vision
401(k)
Flexible Spending Accounts
Adoption Assistance
Tuition Reimbursement
Flexible Schedule
Weekly Pay
Job Location
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Tech M&A Investment Banking Full-Time Analyst, Boston
Boston, MA job
About Aeris PartnersAeris Partners is a market leading M&A investment bank serving software, SaaS, and other high growth technology markets. We advise world-class technology-focused private equity and venture capital firms and leading edge entrepreneur-owned companies on strategic mergers and acquisitions. Aeris is well known for its best-in-class approach to M&A execution, its data-driven approach, exceptional M&A outcomes, and its commitment to fostering a positive, collaborative, inclusive, entrepreneurial and team-oriented firm culture. Aeris transactions typically range in size from $200M to $2+ Billion and the firm is a registered broker-dealer and member of FINRA and SIPC.
Analyst Job DescriptionWe are seeking highly motivated technology M&A investment banking Analysts for our Boston office with an immediate start date. Analysts are given high levels of responsibility at Aeris, owning detailed, essential work products and working directly with experienced senior bankers on live deal teams to deliver superior outcomes for clients. In addition, the firm's focus on technology allows Analysts to gain a deep understanding of the broader technology industry, interacting on a regular basis with executives and investors. Aeris provides a unique training program for all Analysts. Throughout the 4-week program, training specific to the M&A process and tailored to the technology industry is interwoven with live project work to provide a meaningful, hands-on training experience that develops skills applicable far beyond the tech M&A field. Our firm culture encourages Analysts to proactively take on more responsibilities, allowing for continued learning over the course of the program. Ideal candidates bring knowledge of and passion for creative analytic thinking, finance, corporate strategy and / or financial valuation and analysis. We seek candidates with strong leadership skills, exceptional work ethic and interest in the technology industry. Although we prefer candidates with experience related to investment banking, we consider all candidates with strong academic credentials and demonstrated leadership qualities.Specific responsibilities include:
Work closely with analysts and associates in developing client presentations, pitches and other key deliverables
Build valuation models including transaction comparables, public company comparables, discounted cash flow, leveraged buyout, and premium-to-market analyses
Contribute to M&A strategy development discussions with senior M&A professionals
Actively interact with clients and buyers on calls and in meetings
Research and communicate compelling technology industry and company trends
Identify and manage strategic and financial buyers
Coordinate and support transaction due diligence activities and data room development
Desired skills and experience:
Undergraduate degree candidate from top-tier programs; exceptional academic performance
Candidates with a GPA of 3.5 or higher are preferred
Working knowledge of corporate finance, accounting, financial statements and valuation methodologies
Exceptional work ethic and positive, can-do attitude; enthusiastic team player
Excellent interpersonal and communication skills (verbal and written); ability to interact with corporate executives
Creative and entrepreneurial mindset; self-starter with ability to multitask and manage time effectively
Proven analytical, research, and problem-solving skills
Desire to develop business expertise in technology and software; passion for technology
Outstanding leadership skills
High degree of integrity and professionalism
Strong attention to detail
Must be eligible to work permanently in the United States
Community Intern, Boston
Boston, MA job
Yelp's Community team works in markets across the United States and Canada to bring attention to the best local businesses in their area. Through events, local partnerships, and social media, our team builds relationships with small business owners and uses their behind-the-scenes experience to show other customers what makes small businesses so special.
Join the fun and begin building your five star career as a Community Intern with Yelp! You will engage in a 6-month development program, equipped with the support of both a cohort of peers spanning the US and Canada and the 1:1 mentorship from your local Community Manager. You will play an integral part in supporting activities designed to rally the Yelp community both online and off. You will gain tactical experience in social media management, event planning, and online community building, while building excitement around what's happening in your own community.
What you'll do:
You will work with your Community Manager to understand your market and prioritize effective messaging
You will help to plan and execute events including remarkable parties, local meet-ups, and happy hours
You will gain practical experience in digital and social media marketing through creating and organizing social media content that aligns with regional goals around growing channels and bolstering engagement
You will support the maintenance of Yelp's local online business listings via our app and website by flagging photos, identifying media alerts and scams, and ensuring accurate business information
You will support online community building through engaging with Yelpers via the app/website in a variety of ways
What it takes to succeed:
You are a current undergraduate student or a recent college graduate, or equivalent experience
You currently reside in Boston, MA and have reliable transportation (Required)
You are at least 21 years of age (Required)
You consider yourself a local expert- you know what is trending in the area and have a love for small businesses
You have experience and interest in planning and coordinating events
You have strong written and verbal communication skills
You are well organized and pay attention to detail
You have experience with social media copywriting and asset coordination
You are a creative problem solver who understands Yelp's applications
You have the bandwidth and flexibility to work 10-19 hours per week, Monday through Friday with the potential for some weekend work
You have the ability to lift 10 pounds without assistance
What you'll get:
Compensation range for this position is $16-19 per hour.
Closing
At Yelp, we believe that diversity is an expression of all the unique characteristics that make us human: race, age, sexual orientation, gender identity, religion, disability, and education - and those are just a few. We recognize that diverse backgrounds and perspectives strengthen our teams and our product. The foundation of our diversity efforts are closely tied to our core values, which include “Playing Well With Others” and “Authenticity.”
We're proud to be an equal opportunity employer and consider qualified applicants without regard to race, color, religion, sex, national origin, ancestry, age, genetic information, sexual orientation, gender identity, marital or family status, veteran status, medical condition or disability.
Actual salary offered may vary based on multiple factors, including but not limited to, an individual's location and experience.
We will consider for employment qualified candidates with arrest and conviction records, consistent with applicable law (including, for example, the San Francisco Fair Chance Ordinance for roles based in San Francisco, the Los Angeles County Fair Chance Ordinance for roles based in the unincorporated areas of Los Angeles County, and the California Fair Chance Act for roles based in California).
Where required by law, a criminal background check will not be conducted until after a conditional offer of employment is made, and any evaluation of a candidate's criminal background check will be subject to an individualized assessment that takes into account the candidate's specific criminal records and the responsibilities and requirements of the particular role.
We are committed to providing reasonable accommodations for individuals with disabilities in our job application process. If you need assistance or an accommodation due to a disability, you may contact us at accommodations-recruiting@yelp.com or ************.
Note: Yelp does not accept agency resumes. Please do not forward resumes to any recruiting alias or employee. Yelp is not responsible for any fees related to unsolicited resumes.
US Recruiting and Applicant Privacy Notice #LI-Remote
Auto-Apply
Comporium is a diversified communications company providing a Quintuple Play of five services -- voice, video, data, wireless and security -- at the retail level; as well as, providing security monitoring and media services for its industry customers. Under this concept, the Comporium Group is uniquely positioned to offer customers a one-stop-shopping for all their communications needs.
SUMMARY
Responsible for building, repairing and maintaining poles, cables, service wires and their supports. Also involved with microwave and radio tower work and similar work in connection with telecommunications.
RESPONSIBILITIES
Construct pole lines and associated facilities in a safe and effective manner based on customer need.
Construct underground facilities in a safe and effective manner based on customer need.
Construct facilities within buildings in a safe and effective manner based on customer need.
Repair and/or replace damaged facilities.
Other miscellaneous facilities work as needed.
Minimize risk by working safely and following all safety guidelines and procedures.
REQUIREMENTS
High School Diploma required
2 years related experience
Must be able to lift up to 50 lbs., climb, stoop, kneel, crouch, crawl, work in confined spaces
CDL required
We firmly believe that our company is only as good as the people we employ. Join a company that values its employees and rewards them for a job well done!
Equal Opportunity Employer/Contractor
Auto-ApplyDigital Experience & Social Media Manager
Stoughton, MA job
Happy to share some exciting changes over here at Aqua Leisure. We're taking a 50-year legacy and transforming it into something bold and new-a modern outdoor brand built on a foundation of trusted, fun, and iconic products. We're calling it Helio Outdoors. Helio Outdoors is more than just a company with history-it's a brand with momentum. We're breathing new life into names you know and love, bringing energy, innovation, and a fresh vision to the outdoor space. It's an incredible journey to be a part of.
The Helio family of brands:
Aqua AIRHEAD Yukon Charlie's Inyo Pools Pureline
We serve customers on a worldwide basis through a variety of sales channels including mass merchants, club, value, sporting goods, e-commerce, specialty, and distributors. Our Digital Experience & Social Media Manager supports corporate business objectives to maximize revenue and profit for Helio Outdoors brands. Delivers best-in-class digital experiences through flawless execution in the development and maintenance of Helio Outdoors websites, managing the ecosystem of syndicated user-generated reviews across Helio brands, including vendor management and agency coordination. This role is also responsible for effective CRM campaign management, in concert with agency content teams and Helio sales teams to effectively support new product launches and tent pole promotions as well as routine middle funnel CRM activities that generate sales. Additionally, the role oversees social media strategy and execution across all platforms, including content creation, community engagement, influencer partnerships, and performance analytics to drive brand awareness and customer engagement. Reports campaign performance and data to leadership teams. This is an individual contributor role within the Creative Services & Marketing team based in Stoughton, MA and onsite four days each week.
Responsibilities:
Websites
Responsible for routine website CMS management.
Manage CRM platforms for Helio brands, including campaign development and deployment in concert with agency content teams.
Own and manage the ecosystem of user-reviews and syndication, including management of Bazaarvoice (and others) and coordination with sales coordinators on new product and retailer-specific review requirements.
Serve as primary in-house conduit between sales team and agency to manage online asset needs, including product images, online content/merchandising, and other creative images.
Create and schedule site updates and edits through website back-end.
Collaborate with Sales and Operations to establish and manage product availability.
Responsible for website promotional updates, including testing, creating onsite promotional banners, and ensuring all supporting content is ready for launch.
Support creation and management of online content for Amazon, Walmart, various Clubs, and direct-to-consumer pages.
Manage video/motion designer and video content for Amazon, Walmart, Clubs, and D2C.
Manage designers to create and update online content for Amazon, Walmart, Clubs, and D2C.
Manage website updates and help build out the site including product images, copy, content, categories, inventory, and overall design and maintenance.
D2C website updates and promotions.
Site email creation, communication design, and implementation.
Site addition of new items.
Content Development
Create and design various content for digital collateral.
Ensure projects are completed with high quality and on schedule.
Follow brand guidelines to establish creative cohesion.
Prioritize and manage multiple projects within design specifications and budget restrictions.
Perform retouching and manipulation of images.
Work with a wide range of media and use graphic design software.
Provide weekly report to Marketing and Sales on initiatives for social media and e-commerce.
Social Media Management Responsibilities
Develop and execute social media strategies aligned with marketing objectives.
Manage all Helio Outdoors social media platforms (Instagram, Facebook, TikTok, LinkedIn, etc.).
Create, schedule, and publish engaging content across channels.
Monitor social media trends and competitor activity to optimize engagement.
Respond to comments and messages to maintain community engagement.
Track and report social media performance metrics and adjust strategies accordingly.
Collaborate with influencers and brand ambassadors to expand reach.
Ensure brand consistency across all social media content.
Requirements
Bachelor's degree.
Minimum of four (4) years prior experience in digital marketing, web content management, and social media management.
Expert level skill set with Adobe Creative Suite.
Intermediate skill level with HTML.
Experience managing various social media platforms.
Excellent computer skills - high proficiency in Microsoft Office (Excel/Word/PowerPoint).
Project management experience and deadline-driven.
High attention to detail and accuracy.
Excellent verbal and written communication skills.
Experience with Artificial Intelligence (AI) tools and techniques a plus.
Strategic Account Executive
Charlotte, NC job
Strategic Account ExecutiveAbout Conterra
Conterra Networks creates custom technology-based network solutions for businesses of all sizes nationwide. For over 25 years our team of local professionals have been designing, building, and managing our 11,000+ mile owned and operated fiber network.
We are committed to providing fiber-driven solutions for even the highest-bandwidth consuming organizations, and to employing and empowering highly qualified people to serve you better than any other provider.
Fiber driven. People powered.
Our slogan reinforces our customer commitment. Conterra delivers the network, but it is our people-and how much we care before, during, and after the build-that truly sets us apart.
As we continue to expand our business, we are looking for talented people we a creative mindset, a knack for problem-solving, a collaborative work ethic, and a passion for customer service to join our team.
And that's where you come in.
Candidates must be located in reasonable, commutable proximity Job Area.
The position is a unique opportunity to
Utilize your sales expertise to drive revenue targets by capturing new business with a focus on targeted Large Enterprise opportunities.
Sell custom solutions by positioning Conterra's robust product portfolio.
Manage and cultivate relationships within assigned base of Conterra's top accounts to retain and grow the revenue.
Work collaboratively with sales leadership to build an up-market strategy that aligns with the overall company objectives.
Evangelize Conterra's unique value in the marketplace by demonstrating a deep awareness of the competitive landscape, communicating to your network of contacts, and building brand awareness in the community.
What you will be doing
As an SAE you will be responsible for driving sales and revenue growth within the Large Enterprise segment in your assigned region.
Your primary responsibility will be exceeding revenue targets by value selling Conterra solutions to qualified/targeted prospects and capturing new business.
You will also be assigned a base of Conterra's top strategic accounts where you will orchestrate the execution of strategies, ensuring high-volume sales, increased revenue potential, and the identification of new opportunities.
The expectation will be to maintain 5x your target quota in the pipeline utilizing Salesforce to document and organize your opportunities.
You will provide account plans for both existing customers and targeted customers that will be shared with management to build the overall strategy for your region and position the team for success.
You will have a deep understanding of solution selling and the business acumen required to sell to all levels of decision makers including C-Level.
What you will need
5+ years of experience with a proven track record of success in B2B sales, preferably in technology industries.
Demonstrated ability to drive net new business growth and consistently meet/exceed sales targets.
Exceptional consultative selling skills, with the ability to understand complex customer requirements and offer tailored solutions.
Proficient in leading negotiations, handling objections, and crafting compelling proposals that align with customer requirements and budget constraints. Ensure timely deal closures with a win-win approach.
Meet and exceed assigned sales quotas and revenue targets, regularly reporting progress to sales management. Utilize Salesforce tools for tracking sales activities, updating customer information, and providing accurate sales forecasts.
Valid driver's license, a safe driving record, and the availability to travel frequently.
We are even more excited if you are
Passionate about creating a positive client experience.
Highly driven with a strong sense of urgency.
A President's Club/ Winner's Circle/ Achiever's Club/ Platinum Club/ winner!
What we offer
Core values that embody teamwork, integrity, and excellence
A super talented team who values hard work, success, and fun :)
Work/ Life Balance
Premium health benefits (medical, dental, vision, flex spending, etc.)
Flexible and generous PTO schedule + paid holiday schedule
401K program
Diversity & Inclusion
Conterra celebrates and supports diversity for the benefit of our employees, our business, and our community. We are proud to be an equal opportunity employer and a workplace which leverages and thrives on the diversity and inclusion of everyone on our team to drive excellence throughout our organization.
Auto-ApplySoftware Engineering Intern
Quincy, MA job
General Description: A fast-paced, challenging role that will be responsible for helping our teams design, develop, troubleshoot, and debug software programs for databases, applications, networks, etc. You will work with developers, technical project managers, and users to define and develop software applications to automate network operations.
Duties and Responsibilities:
* Assist with developing and maintaining applications for the OSS/BSS using Python
* Help to create front-end web UIs for back-end micro-services using Typescript and frameworks like NextJs, React, and TailwindCSS
* Work closely with developers, project managers, and users to gather requirements, update code based on feedback, test and deploy
* Collaborate with users and developers to fix bugs or add features to application suite
* Maintain cloud systems on AWS with services such as EC2, EKS, ECS, Lambda, S3, DynamoDB, etc.
* Help to create CI/CD pipelines for your code to automate build, test, and deployment stages
Required Qualifications:
* Self-starter, goal-oriented, ability to work independently without micromanagement
* Strong drive to learn front-end web development skills using Typescript, JSX, TailwindCSS
* Familiarity with Python
* Knowledge of CI/CD practices and applications such as Micro-services/Git/Docker/Kubernetes
* Knowledge of cloud computing platforms such as AWS/GCP/Azure and development of cloud-native applications
#LI-ND1
Granite delivers advanced communications and technology solutions to businesses and government agencies throughout the United States and Canada. We provide exceptional customized service with an emphasis on reliability and outstanding customer support and our customers include over 85 of the Fortune 100. Granite has over $1.85 Billion in revenue with more than 2,100 employees and is headquartered in Quincy, MA. Our mission is to be the leading telecommunications company wherever we offer services as well as provide an environment where the value of each individual is recognized and where each person has the opportunity to further their growth and achieve success.
Granite has been recognized by the Boston Business Journal as one of the "Healthiest Companies" in Massachusetts for the past 15 consecutive years.
Our offices have onsite fully equipped state of the art gyms for employees at zero cost.
Granite's philanthropy is unparalleled with over $300 million in donations to organizations such as Dana Farber Cancer Institute, The ALS Foundation and the Alzheimer's Association to name a few.
We have been consistently rated a "Fastest Growing Company" by Inc. Magazine.
Granite was named to Forbes List of America's Best Employers 2022, 2023 and 2024.
Granite was recently named One of Forbes Best Employers for Diversity.
Our company's insurance package includes health, dental, vision, life, disability coverage, 401K retirement with company match, childcare benefits, tuition assistance, and more.
If you are a highly motivated individual who wants to grow your career with a fast paced and progressive company, Granite has countless opportunities for you.
EOE/M/F/Vets/Disabled
Receptionist/Office Assistant
Marlborough, MA job
Communication
Technology
Services
(CTS)
Broadband Maintenance Technician
Forest City, NC job
Job DescriptionKeep our communities connected As a Broadband Network Technician (BT IV-V) at Vyve Broadband, you'll take the lead on maintaining, optimizing, and repairing the infrastructure that powers the internet and TV experience for entire neighborhoods. This role combines advanced field diagnostics with leadership guiding junior techs, restoring service during outages, and proactively maintaining the HFC plant to prevent issues before they start.
You'll be the front line of uptime solving challenges others can't, in an environment that values your expertise and rewards your commitment with tools, training, and a clear path to grow.
What You'll Do
Perform advanced troubleshooting and repair of the hybrid fiber-coax (HFC) network, including RF, AC, DC, and optical systems.
Optimize network performance through node balancing, alignment, and signal calibration.
Monitor and mitigate signal leakage; ensure full compliance with FCC and local regulations.
Maintain documentation and perform scheduled maintenance on standby power supplies.
Lead or mentor lower-tier technicians (BT I-III) on field best practices and customer service.
Support outage restoration efforts with clear communications to teams and dispatch.
Maintain and safely operate a company vehicle and equipment.
Record and submit job logs and documentation using mobile devices or work order systems.
What You Bring
BT IV certification or equivalent work experience.
6+ months as a Broadband Technician III or equivalent field network experience.
Ability to splice coax and fiber optic cable.
Proficiency with signal meters, spectrum analyzers, OTDRs, volt-ohm meters, and leak detectors.
Strong understanding of HFC and IP networks.
Experience reading and interpreting system maps and schematics.
Willingness to work outdoors in all weather, on ladders, in confined spaces, and during on-call rotations.
Physical & Work Conditions
Comfortable working at heights on poles or ladders (up to 32 feet).
Able to lift up to 70 pounds and carry tools and ladders across various terrain.
Occasional night and weekend work during outages or maintenance windows.
Work in attics, crawl spaces, and near power lines as needed.
Pay and Benefits
Comprehensive Benefits - Multiple medical, dental, and vision options with 100% preventive care
Peace of Mind - Company-paid life insurance & disability coverage, with voluntary buy-up options
401(k) with Company Match - Save for your future with our competitive retirement plan and employer matching contributions
Wellness Rewards - Earn up to $500/year just for completing checkups & screenings
Extra Perks - Pet insurance, identity theft protection, legal assistance, and more
Support Anytime - Free 24/7 telemedicine & virtual counseling for you and your family
Growth Opportunities - Leadership development, professional sales training & ongoing learning
Growth & Opportunity
We proudly promote from within. Whether you're pursuing advanced certifications, mentoring other techs, or exploring supervisor or network operations roles, we'll support your growth.
Additional training and certification support available (SCTE, NCTI).
How to Apply
Click Apply to submit your resume. If you meet the qualifications, we'll reach out within 5 business days to schedule next steps. We move quickly and so does our network.
Equal Opportunity
Vyve Broadband is an equal opportunity employer. We do not unlawfully discriminate based on race, color, religion, creed, sex, national origin, age, disability, marital status, veteran status, or other protected status.
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Public Safety Radio Technician
Marshfield, MA job
Industrial Communications is an established and diverse wireless communications company providing powerful communications solutions to businesses, public safety, and government agencies throughout New England and South Florida. We have an immediate opening at our Marshfield, MA headquarters for an experienced Manager/Public Safety RF Systems.
The essential duties and responsibilities for the Manager/Public Safety RF Systems are as follows:
Design, implementation, and troubleshooting of two-way radio systems including infrastructure, subscribers, mobile backhaul
Assist with customer presentations and proposals
System staging
System acceptance testing
Radio coverage testing and interference mitigation
Complete system documentation
System upgrades
Management of P25 sales personnel
Management of RF systems technicians and network IT personnel
Management of administrative support personnel
Oversight of public safety network (fiber and microwave)
JOB SPECIFICATIONS for the Manager/Public Safety RF Systems(Knowledge, Skill Sets, Experience, etc.)
Bachelor's Degree in Engineering or Computer Science preferred
4+ years of experience RF systems engineering
Experience/knowledge in radio communication systems, radio propagation, RF, wireless or broadband/LTE is preferred
Strong technical acumen and willingness to interface with the customers
Experience working with public safety customers
Proven end-to-end technical experience in wireless communications (i.e., from mobile device through to core infrastructure)
Strong general knowledge of wireless communications fundamentals and voice/data architectures
Strong general knowledge of IP networking protocols and security
Familiarity with Motorola Solutions' portfolio including ASTRO 25, Avtec, MOTOTRBO, WAVE/Team Communications, etc. a plus
Familiarity with public safety radio systems design and operation
Excellent verbal and written communications skills and the ability to present complex topics to non-technical audiences
Ability to build strong relationships with internal and external stakeholders
Self-motivated, excellent problem-solving skills, and a strong attention to detail
CERTIFICATIONS
CETa certification, FCC license, General Radio Operators License (GROL), APCO Public Safety Radio Technician is a plus. Electronics/Applied Electronics background desired.
Network Cost Quoting Specialist
Charlotte, NC job
Network Cost Quoting Specialist
About Conterra
Conterra Networks creates custom technology-based network solutions for businesses of all sizes nationwide. For over 25 years our team of local professionals have been designing, building, and managing our 11,000+ mile owned and operated fiber network.
We are committed to providing fiber-driven solutions for even the highest-bandwidth consuming organizations, and to employing and empowering highly qualified people to serve you better than any other provider.
Fiber driven. People powered.
Our slogan reinforces our customer commitment. Conterra delivers the network, but it is our people-and how much we care before, during, and after the build-that truly sets us apart.
As we continue to expand our business, we are looking for talented people we a creative mindset, a knack for problem-solving, a collaborative work ethic, and a passion for customer service to join our team.
And that's where you come in.
This position is based at the Charlotte, NC office. Hybrid in Office 3 days a week Tuesday - Thursday
The position is a unique opportunity to
Join a company that designs, builds, and operates new-technology-based telecom networks in the education, healthcare, enterprise, and carrier industries throughout the U.S.
Work in a challenging, entrepreneurial environment that maintains the highest levels of integrity and reliability when partnering with organizations that share our vision and commitment to performance excellence.
What you will be doing
Review and respond to internal quote requests and provide competitive pricing for off-net services.
Negotiate rates, terms, conditions, and SLAs with third-party providers to ensure compliance with policy and objectives.
Assist with maintaining contracts, update rate cards, building lists and network maps, escalation lists, and other vendor information.
Track and report on the performance and quality of off-net services.
Develop and maintain strong relationships with third party providers fostering trust and collaboration.
Research and evaluate new off-net opportunities and providers, expanding network coverage and capabilities.
Responsible for invoice approvals including validation of billing to contracts, escalations/CPI, reconciliations, disputes, and wrongful billing.
Maintain off-net inventory and contribute to optimization activities.
Month-end accounting/financial responsibility for responsibilities to include accruals, variance analysis and presentation of results.
Ad-hoc projects and requests as needed.
What you will need
Bachelor's degree in Business, Finance, Engineering or related experience.
Minimum of five (5) years' experience in telecom cost analysis, carrier relations, pricing or procurement or equivalent experience.
Strong knowledge of telecom products and services to include Ethernet, IP, Wavelengths and Dark Fiber.
Excellent negotiation and communication skills, both written and verbal.
Communicate effectively and influence internal resources and external stakeholders at all experience levels.
Ability to analyze and define problems, prioritize workflow, multitask, meet deadlines, and remain flexible.
Ability to think through project dependencies and complexities to find creative ways to solve potential problems.
What we offer
Core values that embody teamwork, integrity, and excellence
A super talented team who values hard work, success, and fun :)
Work/ Life Balance
Premium health benefits (medical, dental, vision, flex spending, etc.)
Flexible and generous Vacation schedule + paid Holiday schedule and Wellness/sick Time
401K program
Diversity & Inclusion
Conterra celebrates and supports diversity for the benefit of our employees, our business, and our community. We are proud to be an equal opportunity employer and a workplace which leverages and thrives on the diversity and inclusion of everyone on our team to drive excellence throughout our organization.
Auto-ApplySales Engineer II
Charlotte, NC job
Sales Engineer - Carrier & Wholesale
Reports To: Senior Manager, Sales Engineering
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We're looking for a highly motivated Sales Engineer to support Carrier, Wholesale, Hyperscaler segments by delivering best-in-class technical guidance and solution architecture. You'll serve as a key technical advisor to both internal stakeholders and external customers, helping evaluate, design, and deliver scalable fiber-based network solutions in new and existing markets. Your work will directly impact growth strategy, market expansion, and successful customer deployments.
This role will also contribute to fiber planning initiatives, helping identify optimal build paths, analyze total addressable market (TAM), and align technical solutions with business development objectives.
---
Key Responsibilities:
Go-to-Market & Sales Support
· Partner with Sales, Market Development, Network Architecture & Engineering (NA&E), and Product teams to understand customer requirements and market dynamics.
· Architect solutions involving Layer 1-3 technologies aligned with customer needs and network capabilities.
· Define physical design requirements for initial anchor builds and identify nearby expansion opportunities in collaboration with Market Developers and Sales.
· Provide technical input and documentation to support pricing models and CAPEX/OPEX assumptions for opportunity reviews.
· Serve as a trusted technical point of contact in customer meetings and throughout the sales lifecycle.
Fiber Planning & TAM Analysis
· Contribute to fiber expansion strategy by analyzing potential build areas, identifying anchor tenants, and prioritizing routes based on business potential.
· Work with internal tools (e.g., GIS, fiber design platforms) to assess feasibility, route diversity, and capacity planning.
· Support evaluation of TAM and competitive dynamics in emerging markets to influence network expansion decisions.
· Collaborate with the Business Development and Fiber Planning teams to optimize build scope and align technical design with long-term growth strategy.
Engineering, Construction & Operations Collaboration
· Assist in forecasting fiber plant usage in line with sales opportunities and network strategy.
· Work with Project Managers to determine fiber plant sizing, layout, and requirements to support both current construction and future growth.
· Validate network design and assist in optimizing build plans to align with the best operational practices and customer needs.
---
Required Skills & Qualifications:
Telecom & Networking Expertise
· Strong understanding of telecom architecture and service delivery for Carrier and Wholesale markets.
· Knowledge of Layer 1-3 network technologies, including but not limited to:
o Ethernet, IP, and optical protocols (MPLS, BGP, OSPF, IS-IS, MEF 3.0, TCP/IP, 802.1q, 802.1ah)
o CPE, switches, routers, SFPs, and network interface devices
o VoIP and Unified Communications (SIP, Hosted PBX)
o Wireless (Wi-Fi, microwave radio, antenna design)
o xWDM optical transport (CWDM/DWDM)
o Cybersecurity
Fiber Planning Experience
· Experience with fiber route design, TAM modeling, and evaluating potential build opportunities.
· Familiarity with splice point and handhole placement, network topology optimization, and right-of-way considerations.
· Understanding of business and operational trade-offs in build vs. lease decisions and market entry strategies.
Industry Experience
· Experience working with or selling to Carriers, MSOs, Hyperscalers, WISPs, or Electric Co-ops preferred.
· Demonstrated ability to design and communicate complex network solutions to both technical and non-technical audiences.
Tools & Applications
· Proficiency with tools such as:
o Microsoft Excel (pivot tables, formulas, reporting)
o ArcGIS/MapInfo or other GIS platforms
o Fiber network design software (Mapcom M4, IQGeo, or similar)
o Google Earth for route visualization and mapping
---
Personal Attributes:
· Self-starter with a collaborative spirit and strong organizational skills.
· Proven ability to interpret network schematics, technical documentation, and site layouts.
· Strong interpersonal communication skills with a focus on teamwork, execution, and results.
· Comfortable interfacing with cross-functional departments including Product, Marketing, PMO, and Operations.
---
Education & Experience:
· Bachelor's degree in Electrical Engineering, Network Engineering, Computer Science, or a related field.
· Minimum of 5 years of relevant experience in a telecommunications service provider environment
What we offer
Core values that embody teamwork, integrity, and excellence
A super talented team who values hard work, success, and fun :)
Work/ Life Balance
Premium health benefits (medical, dental, vision, flex spending, etc.)
Flexible and generous PTO schedule + paid Holiday schedule
401K program
Diversity & Inclusion
Conterra celebrates and supports diversity for the benefit of our employees, our business, and our community. We are proud to be an equal opportunity employer and a workplace which leverages and thrives on the diversity and inclusion of everyone on our team to drive excellence throughout our organization.
Auto-ApplyDamage Prevention Manager
North Carolina job
Love Your Mondays again! Join the Future of Connectivity with Metronet! Are you ready to launch your career with one of the nation's fastest-growing fiber-optic powerhouses? Welcome to Metronet, where we don't just build networks; we build communities.
Damage Prevention Manager
As a Damage Prevention Manager, you will lead Metronet's damage prevention strategy. This role ensures compliance with state 811 (Call-Before-You-Dig) laws, promotes safe excavation practices among associates and contractors, investigates utility damages, and fosters strong partnerships with internal teams, regulators, One-Call boards, contractors, locators, and municipalities. Responsibilities include managing all damage prevention processes, training programs, audits, investigations, and performance reporting. This is a remote, field-based position requiring travel across Metronet's operating footprint.
ESSENTIAL JOB FUNCTIONS:
* Align goals with corporate safety and operational objectives while fostering a culture of professionalism, accountability, and proactive communication.
* Mentor and develop Damage Prevention Specialists responsible for audits, training, and market support; set clear KPIs and performance expectations.
* Ensure quality and consistency of field audits, contractor adherence to state laws, Metronet standards, and industry best practices.
* Provide guidance to local teams, reinforce safe excavation principles, and create training materials and technical guides.
* Oversee utility damage investigations, classify incidents per statutory definitions, and compile dashboards, scorecards, and root cause analyses.
* Identify systemic issues, contractor deficiencies, and training gaps; implement corrective actions and strategic improvements.
* Build collaborative relationships with municipalities, utilities, regulators, and One-Call boards; represent Metronet in hearings, committees, and legislative discussions.
* Serve as the company expert on excavation laws and best practices, support onboarding, compliance reviews, and regulatory interactions.
* Other job-related duties as requested.
JOB QUALIFICATIONS AND REQUIREMENTS:
* Bachelor's degree preferred, or 5-10 years in construction, utilities, or telecom; minimum 5 years in damage prevention, utility locating, or excavation compliance.
* Telecom or fiber broadband experience; familiarity with One-Call/811 processes and regulatory requirements.
* Must be legally authorized to work in the U.S.
ADDITIONAL JOB REQUIREMENTS:
* Strong understanding of state 811/CBYD laws, tolerance zones, utility locating and marking, ticket management, excavation safety, damage investigation, and positive response systems.
* Excellent communication and leadership abilities; proven experience managing remote teams and driving accountability; strong analytical and problem-solving skills.
* Skilled in Microsoft Office, reporting tools, and field investigation technologies; ability to interpret regulatory language and legal documents.
* Ability to build trust with contractors, regulators, and municipalities; sound judgment in evaluating potential violations.
* Willingness to travel up to 50% and work in outdoor field environments; remote/home office with frequent site visits.
* Willingness to work as a team and independently.
Join us and find out what it means to love your career!
At Metronet, we are committed to delivering cutting-edge technology combined with exceptional customer care. Our 100% fiber-optic technology ensures that we provide our customers with some of the fastest internet speeds in the world. As industry leaders in fiber-to-the-premise TV, voice, and internet services, we're not just focused on expanding our networks-we're focused on enriching the lives of those we serve.
We value our associates because they are the cornerstone of our success. By joining the Metronet family, you're stepping into a rewarding career in technology with a company dedicated to your growth and success. We're in it to win it, and a key part of our strategy is to strengthen our business-to-business technology sales team with talented and hard-working individuals who aspire to be the next generation of technology leaders.
Recognized as one of the Best Places to Work, we offer a competitive total compensation package, including 80% of medical premiums paid by the company, company-paid disability and life insurance, and a 401(k)-company match with immediate vesting. Plus, enjoy discounted services within our coverage areas and thrive in a locally owned, friendly, and fun atmosphere.
Discover more with Metronet - a company where your success builds stronger communities, and your future is limitless.
Metronet is an equal opportunity employer. We will not discriminate against any applicant or employee on the basis of sexual orientation, gender identity, race, gender, religion, age, national origin, color, disability, or veteran status. EOE/Minority/Female/Disabled/Veteran
Pay Range: $85 $95K/yr.
#LI-AF1
Senior Embedded Firmware Engineer, SmartSense (Boston, MA - Hybrid)
Boston, MA job
SmartSense builds end-to-end IoT systems for industries where accuracy and uptime matter - healthcare, food safety, life sciences, and supply chain. Our platform combines wireless sensors, intelligent gateways, and always-on cloud connectivity to deliver mission-critical insights at scale. More than 2,000 organizations trust SmartSense for reliable, real-time data in environments where failure isn't an option.
What We Offer
If you enjoy working across hardware, firmware, wireless networks, and edge computing, this role is the right mix of technical depth and real-world impact. You'll help design next-generation architectures while also improving the reliability and performance of thousands of deployed devices. You'll work alongside engineers who enjoy digging into data, exploring new ideas, and building systems that actually matter. It's a chance to work on a complex IoT stack while having fun doing it.
What You Will Do
* Build and maintain embedded firmware (C/C++) for sensors and gateways powering SmartSense's IoT ecosystem.
* Own critical parts of the firmware stack - from low-power drivers to real-time telemetry pipelines.
* Analyze and solve field issues across a massive distributed fleet, using telemetry, logs, and real hardware debugging tools.
* Develop firmware updates that introduce new capabilities, improve performance, or support evolving hardware.
* Tune wireless performance (BLE, Zigbee, LTE, GPS) and optimize power consumption for long-life sensors.
* Contribute to next-gen platform architecture, including edge processing and smarter sensor workloads.
* Bring up new hardware platforms - sensors, radios, boards - and collaborate with hardware engineers on system validation.
* Prototype new ideas, test their limits, and iterate quickly.
* Strengthen system diagnostics so the devices tell us what's happening before anything becomes a problem.
* Support field engineering, manufacturing, and operations with tools, scripts, and deployment workflows.
Who You Are and What You Bring
* 5+ years building firmware for embedded systems or IoT devices.
* Deep experience in C/C++, RTOS development, drivers, peripherals, power management, and system-level thinking.
* Strong understanding of IoT wireless technologies including BLE, Zigbee, LTE, GPS, and mesh-like networks.
* Comfortable maintaining legacy systems while also designing cleaner, modern solutions.
* You enjoy debugging - logic analyzers, scopes, JTAG, weird edge cases, intermittent failures - all of it.
* Experience with RTOS or embedded Linux (Yocto, Ubuntu).
* Clear communicator who enjoys collaborating with hardware, cloud, and product teams.
* Based in the Greater Boston area for hybrid onsite work.
* Experience with AWS IoT, Azure IoT, or Google Cloud IoT is strongly preferred.
Desired But Not Required
* Experience with Digi XBee modules or mesh networking.
* Interest in TinyML, edge inference, or embedded analytics.
* Background in ultra-low-power design.
* Experience working in regulated or compliance-driven environments.
* Please note that we are unable to provide visa sponsorship for this position. This includes, but is not limited to, work visas, employment-based visas, or residency sponsorship. Candidates must have valid work authorization in the United States at the time of application. Visa applications of any kind will not be considered.
Digi International offers a distinctive Total Rewards package including a short-term incentive program, new hire stock award, paid parental leave, open (uncapped) PTO, and hybrid work environment in addition to our competitive medical, health & wellbeing and compensation offerings.
The anticipated base pay range for this position is $105,000 - $164,000. Pay ranges are determined by role, job level and primary job location. The range displayed reflects the reasonable range we anticipate paying for this position and reflects the cost of labor within several U.S. geographic markets. The specific salary offered within the range will depend on various factors including, but not limited to the candidate's relevant and prior experience, education, skills, and primary work location. It is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each position. Pay ranges are typically reviewed and updated annually.
At Digi, we embrace diversity and inclusion among our teammates. It is critical to our success as a global company, and we seek to recruit, develop and retain the most talented people from a diverse candidate pool. We are committed to providing an environment of respect where equal employment opportunities are available to all applicants and teammates.