Charter Communications reviews

Independent work schedule, ability to make my own paycheck based on my effort and success.

Management rarely knows the actual job that their employees do because they are outside hires, unrealistic expectations are placed on the representative to produce despite zero accountability by other departments and no assistance from the management to get fellow leadership colleagues to hold their departments accountable for their work effectiveness and efficiency. Most importantly, people were promoted who cheated and used dishonest sales tactics leading to unreasonable expectations for honest workers and stolen opportunities to advance within the company.

Freedom to act as an independent representative and to setup my day as I saw fit.

Nothing, total garbage, very fake people with no idea how to run a company.

Stop promoting yes men and yes women from outside the company for leadership positions and instead promote successful workers who have done the jobs they oversee for the company.

Didn't need to prepare, went iin and answered honestly and was myself. You can prepare for an interview to overcome lack of experience or education, nor can you prepare in such a way as to overcome personality flaws that are readily apparent to managers.

It was a lot lower because we had no control over the work done in other departments. Had the installation and construction departments done their jobs better, we would've made good pay, but on average it was okay.

There was plenty of diversity, but more importantly they weren't hired for their skin color or ethnicity, but rather because they merited the opportunity.

Helping customers get the services they needed.

Charter has an amazing overall compensation package.

Charter doesn't say up with the times in terms of work life balance. They are very resistant to change. An example reluctance to have any kind of remote working policy. It has caused the company to lose in house talent and attract new talent.

Yearly bonus

They provide solid leadership and attempt to keep the company on the cutting edge of technology.

I would improve the culture by implementing some of the things that are mentioned in the employee survey each year. i would have more opportunities for employee to interact outside of the regular work day.

I prepred for interview by reviewing the job description in detail and being able to speak to each bullet point with examples

I believe that the compensation is slightly higher that the industry average

I think the company demographics overall are good. I would say not so much in my particular organization.

I truly enjoyed the specific work that i performed daily and to see my end users happy with the output

I liked working independently with very little micro management. As long as you were doing your job, ie. Making sales, attending meetings etc

Management changed the structure of the metrics of your sales and in turn changed the commission structure. There wasn't a Customer SERVICE dept you could refer unhappy customers too. You had to diffuse the situation. And then speak with your immediate market manager .

I liked the hours. 11am until 7pm or 12 until 8

In the corproate HR group, there are multiple chances for professioanl development. The people I work with locally are also passionate and intelligent.

There are a few individuals who can make working there extremely unsatisfying. But with proper communication, adjustments can be made so that you do not have to work with them.

Medical benefits and free top of the line cable package.

My co-workers.

Career progression is promised but is non-existent. My skill set and work load has increased, however, my employer will not compensate me for these improvements. Annual raises are capped at 3% so that management can obtain bonuses, there aren't any incentives and no matter how much one accomplishes, it is never enough to achieve higher levels of pay.

Free WiFi and cable.

I enjoy the work life balance.

Not many IT opportunities in NYC. NYC is mostly sales and marketing consulting

Pension

Nothing

Extreme work load for very little pay. Culture of disrespect allowed by HR and company.

Free internet.

Advancement Opportunities

The cap on salary when you advance or get a promotion to another department.

I liked working independently with very little micro management. As long as you were doing your job, ie. Making sales, attending meetings etc

Management changed the structure of the metrics of your sales and in turn changed the commission structure. There wasn't a Customer SERVICE dept you could refer unhappy customers too. You had to diffuse the situation. And then speak with your immediate market manager .

I liked the hours. 11am until 7pm or 12 until 8

Great benefits plus the competitive wages.

Having to work mandatory weekend on an every other week basis. That schdule

Great pay, great benefits, committed to diversity and inclusion.

I love it!

Bonuses/options and the realness of the leadership.

Work life friendly.

Lack professionalism. Could benefit from professional coaching.

PTO

Easy to move up within the company.

Lack of transparency from Management.

Free HBO Max

Pay, respect from higher management,

Nothing that comes to mind

Car, gas, expense reimb

Benefits

Hierarchy - can't make any decision without executive leadership approval

401K match

Call center environment and talking to customers. The pay is amazing and the career advancement possibilities.

Stress level of management

My boss is the Regional VP for the SoCal/Hawaii region. He is the best boss I've ever had, very intelligent, fair, and appreciative of the work I do for him.

I need to relocate from California

PTO

The experience of working in different departments. Customer Service, Dispatch, and Human Resource

when HBO, And Showtime would come to the office

Benefits, upward mobility

inflexibility in schedule and remote availability

401k match and bonus

great benefits and chances to advance

usually shorthanded so a lot of techs end up needing help

the managers are great and have always helped anyway they can

Its a very good company to work in, it offers competitive pay, 401k, health benefits and life insurance, it's also very supportive, it's a great place to learn

The hours, being a second shift runs into the night.

Free time, flexible schedule

Being outside. Meeting new people everyday.

Workload

Free cable and great health insurance.

Training and one on one feed ba

Mangers are little bit timid

Insurance and dental program

Cutting edge telecommunications technology and the people

No work-life balance

401K matching

The salary and flexible schedule

No real room for growth

Free services and the pay

The benefits, hours, team friendly environment

The ever changing environment

healthcare and free cable

Decent Pay

Poor experience - I feel like a secretary transferring calls to other departments, filling out forms, dealing with constant policy updates, not actually fixing issues.

Remote work during Covid

The work I performed and benefits

The shift I worked do not like third shift

Retirement and yearly bonus

The Culture

I honestly can't say that I have anything that I dislike about the company during my 14 years here.

The Employee Benefits of free internet/ Cable and I was also allowed to Beta Test a few products over the years.

My boss, working on my own. Benifits.

No room for advancement. Micro managing.

Vacation time

Independence with job skill and learning curve provided

Not being of help to my customers

401K and life isurance

Flexibility is the best part.

Payroll issues. Safety issues.

Free cable/internet

Strong business structure and many development opportunities.

Lack of ability to educate in available opportunities within the company.

Employee services are free in my market.

Being a contractor helps you realize your worth per hour.

Easy connect pay

None

Pay is good If you are a top performer

No work life balance and no development

Free cable

The challenge and learning and meeting new people and solving complex problems

They forgot what was important, the customers

Free cable

The pay

The lack of flexibility when I became ill and couldn’t sit all day

Free cable

Friendly environment, great and fast paced

No special training

Health care benefits

In the corproate HR group, there are multiple chances for professioanl development. The people I work with locally are also passionate and intelligent.

There are a few individuals who can make working there extremely unsatisfying. But with proper communication, adjustments can be made so that you do not have to work with them.

Medical benefits and free top of the line cable package.

Netting new people

Messy very unprofessional the Milwaukee location

Free services

Driving and never staying in one location all day

The way the score card work

free cable

New facility

Very heavy on upper management, no sense of direction

Coworkers are friendly

The variety of experiences I can do and learn with each position held

Lack of communication

My seniority

The access to technology

Feeling isolated and not included in project discussion.

The 401k

medical, dental, vision, 401k, free cable/internet/home phone

exceptionally poor management, ineffective training and coaching, not "employee friendly"

medical benefits

Ability to apply account management skills

Inconsistent Leadership

Ability to interact with other who use services

I liked the idea of being able to transform marketing, but it was not at all supported by upper management. I was given all the responsibility but none of the enablement to make it happen.

Poor leadership who micromanage all others. Weak HR.

Free cable is really all they have that is a perk. All other benefits are similar or worse than standard.

Flexible

Outside cold call sales

Free internet and cable, awesome insurance for family

Work/ life balance, very easy going

Overall culture, very poor communication

Very easy over all

The salary was very good! The people were nice and the environment was friendly.

Unfortunately, it was almost mandatory to work very long hours. There was no work-life balance.

Free food, travel reimbursement, excellent salary and commission structure.