Patient Service Representative jobs at The University of Kansas - 23 jobs

Title Patient Service Representative Lead - ENT Medical Pavilion / Career Interest: The Patient Service Representative Lead is responsible for supporting the supervisor. This work role requires thorough knowledge of all job functions and serves as a resource to train other employees in collaboration with the supervisor/manager. Patient Service Representatives (PSR) are important members of the physician's care team and critical for creating a pleasant and seamless patient experience within an ambulatory clinic. They are responsible for front desk operations including greeting and checking in customers and visitors, answering calls, copay collection, completing MyChart and EMR (Electronic Medical Record) appointment requests, processing external medical records and helping the physician care team prepare for their daily patient appointments. They may assist with checking patients out and scheduling follow up activities as needed. Responsibilities and Essential Job Functions * Lead Responsibilities Role models the health system values in our daily interactions and inspire others to follow those established values. * Has a positive presence in the practice. * Assist in onboarding of staff as directed by clinic leadership. * Execute developed department onboarding process, escalating barriers to leadership. * Responsible and accountable for achieving organizational targets related to patient experience in appropriate domains. * Routinely engages and solicits feedback from work unit employees. * Effective verbal & written communications. * Serves as a role model for correct workflow execution. * Complete standard work observations at the direction of clinic leadership. * Escalates to leadership and/or informatics team(s) enhancements/challenges to standard work. * Engages in clinic level projects for the enhancement of patient/clinician experiences. * Identifies and uses resources to develop and deliver communications. * Creates and contributes to a positive environment where learning and knowledge sharing occurs regularly. * Encourages employees to use organization risk reporting tools. * Demonstrates knowledge, adheres to, and educates others for the promotion of safety regulations, disaster plans, emergency response, infection control, fire safety, hazardous material policies and procedures. * Conducts accreditation tracer exercises. * Conveys authenticity gaining the trust of others. Behaves consistently and acts in accordance with moral, ethical professional, and organizational guidelines. * Displays unwavering credibility through trustworthiness, reliability, dependability, integrity, character reputation, and acceptability. * Pre-Visit Scheduling Schedule internal and external incoming department referrals * Schedules in person appointments, telehealth visits, surgeries, procedures and/or ancillary services using Epic Cadence decision trees. * Maintains extensive knowledge of appointment types, locations, providers, and specialties. * Works to achieve a coordinated patient itinerary sometimes consisting of multiple appointments. * Responsible for registration of patient during the scheduling process, including entering demographics, insurance verification, completing the Medicare Secondary Payer Questionnaire (MSPQ), scanning and document preparation, updating documentation and processing of referrals/order/appointment requests. * Preauthorization of clinic specific visits and procedures as needed. * Assist patient with MyChart activation and support, including how to complete check-in online prior to the appointment. * During Visit Standard Check-In Responsible for high volume patient clinic check in/out and phone reception - following health system standards. * Secures patient signatures for consent and financial forms. * Follows and completes all standard registration documentation and scanning process in the Health System EMR * Responsible for collecting all point of service collections due per the EMR generated patient estimate including copay, co-insurance, and deductibles. * Assist patient with MyChart activation and support. * Responsible for outpatient clinic direct rooming * Responsible for supporting patient through self-check-in utilizing MyChart and the EMR * Post-Visit (Check-out/Follow Up Scheduling) Schedule follow up internal and external diagnostic and therapeutic orders creating a patient itinerary based on provider orders. * Assist patient with MyChart activation and support. * Ensure proper front desk coverage until last patient is dismissed from the clinic. * Standard Responsibilities Attends and participates in department clinic daily huddles and process improvement initiatives. * Understands patient experience performance expectations for ease of scheduling appointment, degree to which you were informed of delays, likelihood to recommend practice, courtesy of front desk and staff worked together for your care. * Supports both front desk and scheduling (telephone and MyChart) workflows. * Establishes and maintains productive working relationships with providers and the clinical care team. * Has a working knowledge of patient related policies and procedures as well as an understanding of the University of Kansas Health System services and programs. * Follows the Health System standard apparel policy. * Effectively communicates Health System policies to patients and patient advocates. * Familiarity with insurance coverage types (HMO, PPO, VA, Medicare) * Expected to provide coverage at alternate locations to help meet critical staffing level needs, as delegated by management. * Supports and participates in patient experience initiatives including marking campaigns and event registration. * Responsible for daily maintenance of workspace and following environmental health cleaning guidelines according to Health System policy and procedures. * Responsible for following personal protective equipment (PPE) guidelines according to Health System policy and procedures. * Expected to complete necessary training and successfully pas 30-60-90-day quality assessments. * Remains in clinic until last patient is checked out and any follow-up visits are scheduled. * Must be able to perform the professional, clinical and or technical competencies of the assigned unit or department. * These statements are intended to describe the essential functions of the job and are not intended to be an exhaustive list of all responsibilities. Skills and duties may vary dependent upon your department or unit. Other duties may be assigned as required. Required Education and Experience * High School Graduate or GED. * 2 or more years experience in ambulatory/admitting/patient registration & pre-certification or 1 year experience combined with a completed Associates degree Preferred Education and Experience * Clerical, registration and/or customer service experience within a health care setting. Required Language Skills * Fluent English - Ability to read, write, speak and understand English. Preferred Language Skills * - If bilingual-Documented proof of competencies via language proficiency assessments Knowledge Requirements * Basic computer skills including Microsoft Excel, Word, Outlook, and Teams. * High level of customer services skills focusing on problem resolution. * Ability to maintain patient confidentiality. Time Type: Full time Job Requisition ID: R-48325 Important information for you to know as you apply: * The health system is an equal employment opportunity employer. Qualified applicants are considered for employment without regard to race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, ancestry, age, disability, veteran status, genetic information, or any other legally-protected status. See also Diversity, Equity & Inclusion. * The health system provides reasonable accommodations to qualified individuals with disabilities. If you need to request reasonable accommodations for your disability as you navigate the recruitment process, please let our recruiters know by requesting an Accommodation Request form using this link *****************************. * Employment with the health system is contingent upon, among other things, agreeing to the health-system-dispute-resolution-program.pdf and signing the agreement to the DRP. 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Department:SOM KC Neis Clinical Skills Lab (NCSL) ----- Standardized PatientsPosition Title:Standardized PatientJob Family Group: Standardized Patients Summary:Standardized Patients are trained to act as though they have specific illnesses. They learn the history, body language, physical findings, as well as emotional and personality characteristics that tend to go along with the illness. Throughout the year, they play their part in video recorded student training sessions that happen at a variety of times within a given week.Job Description: Key Roles and Responsibilities Daily access to email. Keep track of all assigned case dates. Participate in all trainings assigned (cases, compliance, other). Study all facts of the assigned case script, train and preform with accuracy, and be able to take constructive criticism with a positive attitude when asked. Call (as soon as possible) if unable to attend a scheduled session. Arrive at scheduled time. Dress appropriately for each case (casual, dress-up, exam gown, etc.). Consistently perform the case in order to ensure each student/resident is seeing the same portrayal of the scenario. Make adjustments to the way the case is played if requested by faculty or SP staff. Remember what each student/resident asked and did during the encounter and record it on the standardized patient checklist accurately. Keep all cases and encounters with students/residents confidential. Log hours worked in Workday. Other duties. Work Availability Requirements Part time with a varying schedule Mon-Fri 8 a.m. to 5 p.m. Paid training at $19.45/hr. Most events start at $20/hr. Certain events that require standardized patients to go above and beyond the average role pay $25/hr+. Required Qualifications Education: High school diploma or GED equivalent Work Experience: Experience maintaining confidential information. Skills Excellent communication skills, both verbal and written. Willing to work a flexible schedule. Ability to work accurately and independently. Ability to work with others in a respectful manner. Punctuality and consistency . Memory and recall skills. Commitment to the education of healthcare professionals. Required Documents Resume/CV Cover Letter Employee Type: Temporary (Fixed Term) Time Type: Part time Rate Type: Hourly Compensation Statement: The pay range listed for this position is determined by our compensation program using market data and salary benchmarking. A combination of factors is considered in making compensation decisions including, but not limited to, education, experience and training, qualifications relative to the requirements of the position, and funding. At the University of Kansas Medical Center, a reasonable estimate for the starting pay range will be the minimum to midpoint of the posted range, taking into account the combination of factors listed above. Pay Range:$17.50 - $30.00 Minimum $17.50 Midpoint $23.75 Maximum $30.00

Title Patient Service Representative PRN Allergy KUMW - Wednesdays Medical Pavilion / Career Interest: The Patient Service Representative is responsible for creating a pleasant and seamless patient experience during all activities primarily related to the front office of an ambulatory clinic including patient registration, copay collection and point of service paperwork. PSR will be trained in check-out and scheduling to provide support as needed. Responsibilities and Essential Job Functions * Pre-Visit SchedulingSchedule internal and external incoming department referrals. * Schedules in person appointments, telehealth visits, surgeries, procedures and/or ancillary services using Epic Cadence decision trees. * Maintains extensive knowledge of appointment types, locations, providers, and specialties. * Works to achieve a coordinated patient itinerary sometimes consisting of multiple appointments. * Responsible for registration of patient during the scheduling process, including entering demographics, insurance verification, completing the Medicare Secondary Payer Questionnaire (MSPQ), scanning and document preparation, updating documentation and processing of referrals/order/appointment requests. * Preauthorization of clinic specific visits and procedures as needed. * Assist patient with MyChart activation and support, including how to complete check-in online prior to the appointment. * During Visit Standard Check-InResponsible for high volume patient clinic check in/out and phone reception - following health system standards. * Secures patient signatures for consent and financial forms. * Follows and completes all standard registration documentation and scanning process in the Health System EMR * Responsible for collecting all point of service collections due per the EMR generated patient estimate including copay, co-insurance, and deductibles. * Assist patient with MyChart activation and support. * Responsible for outpatient clinic direct rooming * Responsible for supporting patient through self-check-in utilizing MyChart and the EMR * Post-Visit (Check-out/Follow Up Scheduling) Schedule follow up internal and external diagnostic and therapeutic orders creating a patient itinerary based on provider orders. * Assist patient with MyChart activation and support. * Ensure proper front desk coverage until last patient is dismissed from the clinic. * Standard ResponsibilitiesAttends and participates in department clinic daily huddles and process improvement initiatives. * Understands patient experience performance expectations for ease of scheduling appointment, degree to which you were informed of delays, likelihood to recommend practice, courtesy of front desk and staff worked together for your care. * Supports both front desk and scheduling (telephone and MyChart) workflows. * Establishes and maintains productive working relationships with providers and the clinical care team. * Has a working knowledge of patient related policies and procedures as well as an understanding of the University of Kansas Health System services and programs. * Follows the Health System standard apparel policy. * Effectively communicates Health System Policies to patients and patient advocates. * Familiarity with insurance coverage types (HMO, PPO, VA, Medicare) * Expected to provide coverage at alternate locations to help meet critical staffing level needs, as delegated by management. * Supports and participates in patient experience initiatives including marking campaigns and event registration * Responsible for daily maintenance of workspace and following environmental health cleaning guidelines according to Health System policy and procedures. * Responsible for following personal protective equipment (PPE) guidelines according to Health System policy and procedures. * Expected to complete necessary training and successfully pas 30-60-90-day quality assessments. * Remains in clinic until last patient is checked out and any follow-up visits are scheduled. * Must be able to perform the professional, clinical and or technical competencies of the assigned unit or department. * These statements are intended to describe the essential functions of the job and are not intended to be an exhaustive list of all responsibilities. Skills and duties may vary dependent upon your department or unit. Other duties may be assigned as required. Required Education and Experience * High School Graduate or GED. * 1 or more years customer service or health care experience * Ability to maintain patient confidentiality Preferred Education and Experience * College coursework completed towards an Associate's or Bachelor's Degree * Clerical, registration and/or customer service experience within a health care setting. Preferred Language Skills * - If bilingual-Documented proof of competencies via language proficiency assessments Knowledge Requirements * Ability to read, write, speak, and understand English. * Basic computer skills including Microsoft Excel, Word, Outlook, and Teams * High level of customer service skills focusing on problem resolution Time Type: Part time Job Requisition ID: R-42766 We are an equal employment opportunity employer without regard to a person's race, color, religion, sex (including pregnancy, gender identity and sexual orientation), national origin, ancestry, age (40 or older), disability, veteran status or genetic information. Need help finding the right job? We can recommend jobs specifically for you! Create a custom Job Alert by selecting criteria that suit your career interests.

Title Patient Service Representative - Multiple locations Bell Hospital / Career Interest: The Patient Service Representative (PSR) is an important member of the physician's care team and critical for creating a pleasant and seamless patient experience within an ambulatory clinic. This work role is responsible for front desk operations including greeting and checking in customers and visitors, answering calls, copay collection, completing MyChart and EMR (Electronic Medical Record) appointment requests, processing external medical records and helping the physician care team prepare for their daily patient appointments. May assist with checking patients out and scheduling follow up activities as needed. Responsibilities and Essential Job Functions * Pre-Visit SchedulingSchedule internal and external incoming department referrals. * Schedules in person appointments, telehealth visits, surgeries, procedures and/or ancillary services using Epic Cadence decision trees. * Maintains extensive knowledge of appointment types, locations, providers, and specialties. * Works to achieve a coordinated patient itinerary sometimes consisting of multiple appointments. * Responsible for registration of patient during the scheduling process, including entering demographics, insurance verification, completing the Medicare Secondary Payer Questionnaire (MSPQ), scanning and document preparation, updating documentation and processing of referrals/order/appointment requests. * Preauthorization of clinic specific visits and procedures as needed. * Assist patient with MyChart activation and support, including how to complete check-in online prior to the appointment. * During Visit Standard Check-InResponsible for high volume patient clinic check in/out and phone reception - following health system standards. * Secures patient signatures for consent and financial forms. * Follows and completes all standard registration documentation and scanning process in the Health System EMR * Responsible for collecting all point of service collections due per the EMR generated patient estimate including copay, co-insurance, and deductibles. * Assist patient with MyChart activation and support. * Responsible for outpatient clinic direct rooming * Responsible for supporting patient through self-check-in utilizing MyChart and the EMR * Post-Visit (Check-out/Follow Up Scheduling) Schedule follow up internal and external diagnostic and therapeutic orders creating a patient itinerary based on provider orders. * Assist patient with MyChart activation and support. * Ensure proper front desk coverage until last patient is dismissed from the clinic. * Standard ResponsibilitiesAttends and participates in department clinic daily huddles and process improvement initiatives. * Understands patient experience performance expectations for ease of scheduling appointment, degree to which you were informed of delays, likelihood to recommend practice, courtesy of front desk and staff worked together for your care. * Supports both front desk and scheduling (telephone and MyChart) workflows. * Establishes and maintains productive working relationships with providers and the clinical care team. * Has a working knowledge of patient related policies and procedures as well as an understanding of the University of Kansas Health System services and programs. * Follows the Health System standard apparel policy. * Effectively communicates Health System Policies to patients and patient advocates. * Familiarity with insurance coverage types (HMO, PPO, VA, Medicare) * Expected to provide coverage at alternate locations to help meet critical staffing level needs, as delegated by management. * Supports and participates in patient experience initiatives including marking campaigns and event registration * Responsible for daily maintenance of workspace and following environmental health cleaning guidelines according to Health System policy and procedures. * Responsible for following personal protective equipment (PPE) guidelines according to Health System policy and procedures. * Expected to complete necessary training and successfully pas 30-60-90-day quality assessments. * Remains in clinic until last patient is checked out and any follow-up visits are scheduled. * Must be able to perform the professional, clinical and or technical competencies of the assigned unit or department. * These statements are intended to describe the essential functions of the job and are not intended to be an exhaustive list of all responsibilities. Skills and duties may vary dependent upon your department or unit. Other duties may be assigned as required. Required Education and Experience * High School Graduate or GED. * 1 or more years customer service or health care experience * Ability to maintain patient confidentiality Preferred Education and Experience * College coursework completed towards an Associate's or Bachelor's Degree * Clerical, registration and/or customer service experience within a health care setting. Preferred Language Skills * - If bilingual-Documented proof of competencies via language proficiency assessments Knowledge Requirements * Ability to read, write, speak, and understand English. * Basic computer skills including Microsoft Excel, Word, Outlook, and Teams * High level of customer service skills focusing on problem resolution Time Type: Full time Job Requisition ID: R-17262 We are an equal employment opportunity employer without regard to a person's race, color, religion, sex (including pregnancy, gender identity and sexual orientation), national origin, ancestry, age (40 or older), disability, veteran status or genetic information. Need help finding the right job? We can recommend jobs specifically for you! Create a custom Job Alert by selecting criteria that suit your career interests.

Title Ambulatory - Patient Service Representative - Front Desk - Fulltime Bell Hospital, Indian Creek Main / Career Interest: The Patient Service Representative Scheduling (PSR Scheduler) is an important member of the physician's care team and critical for creating a pleasant and seamless patient experience within an ambulatory clinic. This work role is primarily responsible for scheduling patient appointments. This work may be done away from the front desk of a clinical area and could include work in a call center setting taking large volumes of patient phone calls. The PSR Scheduler may complete MyChart and EMR (Electronic Medical Record) appointment requests, processing external medical records, assist front desk operations as needed, and helping the physician care team prepare for their daily patient appointments. This work role will also be trained to assist in front office functions of an ambulatory clinic to provide support as needed. Responsibilities and Essential Job Functions * Scheduling WorkResponds to a high-volume of incoming telephone calls. * Schedule internal and external incoming department referrals * Schedules in person appointments, telehealth visits, surgeries, procedures and/or ancillary services using Epic Cadence decision trees. * Assists patients in registering and canceling appointments. * Accurately documents and routes calls to the proper departments as needed. * Efficiently navigates medical records and ensure patient information is up-to-date and accurately entered in the correct location. * Follows all regulatory and compliance standards. * Follows documented protocols and guidelines. * Responds to outgoing telephone calls and faxed materials. * Communicates with the care team and supports staff on various patient issues. * Obtains and updates insurance information. * Identifies urgent customer needs or operational issues, and escalates appropriately. * Maintains extensive knowledge of appointment types, locations, providers, and specialties. * Works to achieve a coordinated patient itinerary sometimes consisting of multiple appointments. * Responsible for registration of patient during the scheduling process, including entering demographics, insurance verification, completing the Medicare Secondary Payer Questionnaire (MSPQ), scanning and document preparation, updating documentation and processing of referrals/order/appointment requests. * Preauthorization of clinic specific visits and procedures as needed. * Assist patient with MyChart activation and support, including how to complete check-in online prior to the appointment. * Standard ResponsibilitiesAttends and participates in department clinic daily huddles and process improvement initiatives. * Understands patient experience performance expectations for ease of scheduling appointment, degree to which you were informed of delays, likelihood to recommend practice, courtesy of front desk and staff worked together for your care. * Supports both front desk and scheduling (telephone and MyChart) workflows. * Establishes and maintains productive working relationships with providers and the clinical care team. * Has a working knowledge of patient related policies and procedures as well as an understanding of the University of Kansas Health System services and programs. * Follows the Health System standard apparel policy. * Effectively communicates Health System Policies to patients and patient advocates. * Familiarity with Insurance Coverage types (HMO, PPO, VA, Medicare) * Expected to provide coverage at alternate locations to help meet critical staffing level needs, as delegated by management. * Supports and participates in patient experience initiatives including marketing campaigns and event registration. * Responsible for daily maintenance of workspace and following environmental health cleaning guidelines according to Health System policy and procedures. * Responsible for following personal protective equipment (PPE) guidelines according to Health System policy and procedures. * Expected to complete necessary training and successfully pas 30-60-90-day quality assessments. * May be asked to work in call center setting taking large volumes of phone calls from patients. * Remains in clinic until last patient is checked out and any follow-up visits are scheduled. * Additional work responsibilities if needed for front office support within an ambulatory clinic: * During Visit Standard Check-InResponsible for high volume patient clinic check in/out and phone reception - following health system standards. * Secures patient signatures for consent and financial forms. * Follows and completes all standard registration documentation and scanning process in the Health System EMR * Responsible for collecting all point of service collections due per the EMR generated patient estimate including copay, co-insurance, and deductibles. * Assist patient with MyChart activation and support. * Responsible for outpatient clinic direct rooming * Responsible for supporting patient through self-check-in utilizing MyChart and the EMR * Post-Visit (Check-out/Follow Up Scheduling) Schedule follow up internal and external diagnostic and therapeutic orders creating a patient itinerary based on provider orders. * Assist patient with MyChart activation and support. * Ensure proper front desk coverage until last patient is dismissed from the clinic. * Must be able to perform the professional, clinical and or technical competencies of the assigned unit or department. * These statements are intended to describe the essential functions of the job and are not intended to be an exhaustive list of all responsibilities. Skills and duties may vary dependent upon your department or unit. Other duties may be assigned as required. Required Education and Experience * High School Graduate or GED. * 1 or more years direct customer service in a health care or contact center environment Preferred Education and Experience * College coursework completed towards an Associate's or Bachelor's Degree * Experience in a call center work environment * Working knowledge of medical terminology * Working knowledge of EPIC or other patient/customer database * Clerical, registration and/or customer service experience within a health care setting Required Language Skills * Fluent English - Ability to read, write, speak, and understand. Preferred Language Skills * - If bilingual-documented proof of competencies via language proficiency assessments Knowledge Requirements * Basic computer skills including Microsoft Excel, Word, Outlook and Teams. * Ability to maintain patient confidentiality * High level of customer services skills focusing on problem resolution Time Type: Job Requisition ID: R-10488 We are an equal employment opportunity employer without regard to a person's race, color, religion, sex (including pregnancy, gender identity and sexual orientation), national origin, ancestry, age (40 or older), disability, veteran status or genetic information. Need help finding the right job? We can recommend jobs specifically for you! Create a custom Job Alert by selecting criteria that suit your career interests.

Title Patient Service Representative - ENT - Call Center and/or Front Desk- Multiple Locations Indian Creek Medical Plaza 2, KU MedWest, Medical Pavilion / Career Interest: The Patient Service Representative (PSR) is an important member of the physician's care team and critical for creating a pleasant and seamless patient experience within an ambulatory clinic. This work role is responsible for front desk operations including greeting and checking in customers and visitors, answering calls, copay collection, completing MyChart and EMR (Electronic Medical Record) appointment requests, processing external medical records and helping the physician care team prepare for their daily patient appointments. May assist with checking patients out and scheduling follow up activities as needed. Responsibilities and Essential Job Functions * Pre-Visit SchedulingSchedule internal and external incoming department referrals. * Schedules in person appointments, telehealth visits, surgeries, procedures and/or ancillary services using Epic Cadence decision trees. * Maintains extensive knowledge of appointment types, locations, providers, and specialties. * Works to achieve a coordinated patient itinerary sometimes consisting of multiple appointments. * Responsible for registration of patient during the scheduling process, including entering demographics, insurance verification, completing the Medicare Secondary Payer Questionnaire (MSPQ), scanning and document preparation, updating documentation and processing of referrals/order/appointment requests. * Preauthorization of clinic specific visits and procedures as needed. * Assist patient with MyChart activation and support, including how to complete check-in online prior to the appointment. * During Visit Standard Check-InResponsible for high volume patient clinic check in/out and phone reception - following health system standards. * Secures patient signatures for consent and financial forms. * Follows and completes all standard registration documentation and scanning process in the Health System EMR * Responsible for collecting all point of service collections due per the EMR generated patient estimate including copay, co-insurance, and deductibles. * Assist patient with MyChart activation and support. * Responsible for outpatient clinic direct rooming * Responsible for supporting patient through self-check-in utilizing MyChart and the EMR * Post-Visit (Check-out/Follow Up Scheduling) Schedule follow up internal and external diagnostic and therapeutic orders creating a patient itinerary based on provider orders. * Assist patient with MyChart activation and support. * Ensure proper front desk coverage until last patient is dismissed from the clinic. * Standard ResponsibilitiesAttends and participates in department clinic daily huddles and process improvement initiatives. * Understands patient experience performance expectations for ease of scheduling appointment, degree to which you were informed of delays, likelihood to recommend practice, courtesy of front desk and staff worked together for your care. * Supports both front desk and scheduling (telephone and MyChart) workflows. * Establishes and maintains productive working relationships with providers and the clinical care team. * Has a working knowledge of patient related policies and procedures as well as an understanding of the University of Kansas Health System services and programs. * Follows the Health System standard apparel policy. * Effectively communicates Health System Policies to patients and patient advocates. * Familiarity with insurance coverage types (HMO, PPO, VA, Medicare) * Expected to provide coverage at alternate locations to help meet critical staffing level needs, as delegated by management. * Supports and participates in patient experience initiatives including marking campaigns and event registration * Responsible for daily maintenance of workspace and following environmental health cleaning guidelines according to Health System policy and procedures. * Responsible for following personal protective equipment (PPE) guidelines according to Health System policy and procedures. * Expected to complete necessary training and successfully pas 30-60-90-day quality assessments. * Remains in clinic until last patient is checked out and any follow-up visits are scheduled. * Must be able to perform the professional, clinical and or technical competencies of the assigned unit or department. * These statements are intended to describe the essential functions of the job and are not intended to be an exhaustive list of all responsibilities. Skills and duties may vary dependent upon your department or unit. Other duties may be assigned as required. Required Education and Experience * High School Graduate or GED. * 1 or more years customer service or health care experience * Ability to maintain patient confidentiality Preferred Education and Experience * College coursework completed towards an Associate's or Bachelor's Degree * Clerical, registration and/or customer service experience within a health care setting. Preferred Language Skills * - If bilingual-Documented proof of competencies via language proficiency assessments Knowledge Requirements * Ability to read, write, speak, and understand English. * Basic computer skills including Microsoft Excel, Word, Outlook, and Teams * High level of customer service skills focusing on problem resolution Time Type: Job Requisition ID: R-37802 We are an equal employment opportunity employer without regard to a person's race, color, religion, sex (including pregnancy, gender identity and sexual orientation), national origin, ancestry, age (40 or older), disability, veteran status or genetic information. Need help finding the right job? We can recommend jobs specifically for you! Create a custom Job Alert by selecting criteria that suit your career interests.

Title Patient Service Representative - KU MedWest - Part-time - Saturdays and Thursday Evenings KU MedWest / Career Interest: The Patient Service Representative (PSR) is an important member of the physician's care team and critical for creating a pleasant and seamless patient experience within an ambulatory clinic. This work role is responsible for front desk operations including greeting and checking in customers and visitors, answering calls, copay collection, completing MyChart and EMR (Electronic Medical Record) appointment requests, processing external medical records and helping the physician care team prepare for their daily patient appointments. May assist with checking patients out and scheduling follow up activities as needed. Responsibilities and Essential Job Functions * Pre-Visit SchedulingSchedule internal and external incoming department referrals. * Schedules in person appointments, telehealth visits, surgeries, procedures and/or ancillary services using Epic Cadence decision trees. * Maintains extensive knowledge of appointment types, locations, providers, and specialties. * Works to achieve a coordinated patient itinerary sometimes consisting of multiple appointments. * Responsible for registration of patient during the scheduling process, including entering demographics, insurance verification, completing the Medicare Secondary Payer Questionnaire (MSPQ), scanning and document preparation, updating documentation and processing of referrals/order/appointment requests. * Preauthorization of clinic specific visits and procedures as needed. * Assist patient with MyChart activation and support, including how to complete check-in online prior to the appointment. * During Visit Standard Check-InResponsible for high volume patient clinic check in/out and phone reception - following health system standards. * Secures patient signatures for consent and financial forms. * Follows and completes all standard registration documentation and scanning process in the Health System EMR * Responsible for collecting all point of service collections due per the EMR generated patient estimate including copay, co-insurance, and deductibles. * Assist patient with MyChart activation and support. * Responsible for outpatient clinic direct rooming * Responsible for supporting patient through self-check-in utilizing MyChart and the EMR * Post-Visit (Check-out/Follow Up Scheduling) Schedule follow up internal and external diagnostic and therapeutic orders creating a patient itinerary based on provider orders. * Assist patient with MyChart activation and support. * Ensure proper front desk coverage until last patient is dismissed from the clinic. * Standard ResponsibilitiesAttends and participates in department clinic daily huddles and process improvement initiatives. * Understands patient experience performance expectations for ease of scheduling appointment, degree to which you were informed of delays, likelihood to recommend practice, courtesy of front desk and staff worked together for your care. * Supports both front desk and scheduling (telephone and MyChart) workflows. * Establishes and maintains productive working relationships with providers and the clinical care team. * Has a working knowledge of patient related policies and procedures as well as an understanding of the University of Kansas Health System services and programs. * Follows the Health System standard apparel policy. * Effectively communicates Health System Policies to patients and patient advocates. * Familiarity with insurance coverage types (HMO, PPO, VA, Medicare) * Expected to provide coverage at alternate locations to help meet critical staffing level needs, as delegated by management. * Supports and participates in patient experience initiatives including marking campaigns and event registration * Responsible for daily maintenance of workspace and following environmental health cleaning guidelines according to Health System policy and procedures. * Responsible for following personal protective equipment (PPE) guidelines according to Health System policy and procedures. * Expected to complete necessary training and successfully pas 30-60-90-day quality assessments. * Remains in clinic until last patient is checked out and any follow-up visits are scheduled. * Must be able to perform the professional, clinical and or technical competencies of the assigned unit or department. * These statements are intended to describe the essential functions of the job and are not intended to be an exhaustive list of all responsibilities. Skills and duties may vary dependent upon your department or unit. Other duties may be assigned as required. Required Education and Experience * High School Graduate or GED. * 1 or more years customer service or health care experience * Ability to maintain patient confidentiality Preferred Education and Experience * College coursework completed towards an Associate's or Bachelor's Degree * Clerical, registration and/or customer service experience within a health care setting. Preferred Language Skills * - If bilingual-Documented proof of competencies via language proficiency assessments Knowledge Requirements * Ability to read, write, speak, and understand English. * Basic computer skills including Microsoft Excel, Word, Outlook, and Teams * High level of customer service skills focusing on problem resolution Time Type: Part time Job Requisition ID: R-49222 We are an equal employment opportunity employer without regard to a person's race, color, religion, sex (including pregnancy, gender identity and sexual orientation), national origin, ancestry, age (40 or older), disability, veteran status or genetic information. Need help finding the right job? We can recommend jobs specifically for you! Create a custom Job Alert by selecting criteria that suit your career interests.

Title Patient Service Representative - Cardiovascular Medicine Scheduling Broadmoor Campus / Career Interest: The Patient Service Representative Scheduling (PSR Scheduler) is an important member of the physician's care team and critical for creating a pleasant and seamless patient experience within an ambulatory clinic. This work role is primarily responsible for scheduling patient appointments. This work may be done away from the front desk of a clinical area and could include work in a call center setting taking large volumes of patient phone calls. The PSR Scheduler may complete MyChart and EMR (Electronic Medical Record) appointment requests, processing external medical records, assist front desk operations as needed, and helping the physician care team prepare for their daily patient appointments. This work role will also be trained to assist in front office functions of an ambulatory clinic to provide support as needed. Responsibilities and Essential Job Functions * Scheduling WorkResponds to a high-volume of incoming telephone calls. * Schedule internal and external incoming department referrals * Schedules in person appointments, telehealth visits, surgeries, procedures and/or ancillary services using Epic Cadence decision trees. * Assists patients in registering and canceling appointments. * Accurately documents and routes calls to the proper departments as needed. * Efficiently navigates medical records and ensure patient information is up-to-date and accurately entered in the correct location. * Follows all regulatory and compliance standards. * Follows documented protocols and guidelines. * Responds to outgoing telephone calls and faxed materials. * Communicates with the care team and supports staff on various patient issues. * Obtains and updates insurance information. * Identifies urgent customer needs or operational issues, and escalates appropriately. * Maintains extensive knowledge of appointment types, locations, providers, and specialties. * Works to achieve a coordinated patient itinerary sometimes consisting of multiple appointments. * Responsible for registration of patient during the scheduling process, including entering demographics, insurance verification, completing the Medicare Secondary Payer Questionnaire (MSPQ), scanning and document preparation, updating documentation and processing of referrals/order/appointment requests. * Preauthorization of clinic specific visits and procedures as needed. * Assist patient with MyChart activation and support, including how to complete check-in online prior to the appointment. * Standard ResponsibilitiesAttends and participates in department clinic daily huddles and process improvement initiatives. * Understands patient experience performance expectations for ease of scheduling appointment, degree to which you were informed of delays, likelihood to recommend practice, courtesy of front desk and staff worked together for your care. * Supports both front desk and scheduling (telephone and MyChart) workflows. * Establishes and maintains productive working relationships with providers and the clinical care team. * Has a working knowledge of patient related policies and procedures as well as an understanding of the University of Kansas Health System services and programs. * Follows the Health System standard apparel policy. * Effectively communicates Health System Policies to patients and patient advocates. * Familiarity with Insurance Coverage types (HMO, PPO, VA, Medicare) * Expected to provide coverage at alternate locations to help meet critical staffing level needs, as delegated by management. * Supports and participates in patient experience initiatives including marketing campaigns and event registration. * Responsible for daily maintenance of workspace and following environmental health cleaning guidelines according to Health System policy and procedures. * Responsible for following personal protective equipment (PPE) guidelines according to Health System policy and procedures. * Expected to complete necessary training and successfully pas 30-60-90-day quality assessments. * May be asked to work in call center setting taking large volumes of phone calls from patients. * Remains in clinic until last patient is checked out and any follow-up visits are scheduled. * Additional work responsibilities if needed for front office support within an ambulatory clinic: * During Visit Standard Check-InResponsible for high volume patient clinic check in/out and phone reception - following health system standards. * Secures patient signatures for consent and financial forms. * Follows and completes all standard registration documentation and scanning process in the Health System EMR * Responsible for collecting all point of service collections due per the EMR generated patient estimate including copay, co-insurance, and deductibles. * Assist patient with MyChart activation and support. * Responsible for outpatient clinic direct rooming * Responsible for supporting patient through self-check-in utilizing MyChart and the EMR * Post-Visit (Check-out/Follow Up Scheduling) Schedule follow up internal and external diagnostic and therapeutic orders creating a patient itinerary based on provider orders. * Assist patient with MyChart activation and support. * Ensure proper front desk coverage until last patient is dismissed from the clinic. * Must be able to perform the professional, clinical and or technical competencies of the assigned unit or department. * These statements are intended to describe the essential functions of the job and are not intended to be an exhaustive list of all responsibilities. Skills and duties may vary dependent upon your department or unit. Other duties may be assigned as required. Required Education and Experience * High School Graduate or GED. * 1 or more years direct customer service in a health care or contact center environment Preferred Education and Experience * College coursework completed towards an Associate's or Bachelor's Degree * Experience in a call center work environment * Working knowledge of medical terminology * Working knowledge of EPIC or other patient/customer database * Clerical, registration and/or customer service experience within a health care setting Required Language Skills * Fluent English - Ability to read, write, speak, and understand. Preferred Language Skills * - If bilingual-documented proof of competencies via language proficiency assessments Knowledge Requirements * Basic computer skills including Microsoft Excel, Word, Outlook and Teams. * Ability to maintain patient confidentiality * High level of customer services skills focusing on problem resolution Time Type: Job Requisition ID: R-37801 We are an equal employment opportunity employer without regard to a person's race, color, religion, sex (including pregnancy, gender identity and sexual orientation), national origin, ancestry, age (40 or older), disability, veteran status or genetic information. Need help finding the right job? We can recommend jobs specifically for you! Create a custom Job Alert by selecting criteria that suit your career interests.

Title SW KC Mkt Lead Patient Access Rep Varies Olathe Hospital / Career Interest: The Patient Registration Representative is responsible for Inpatient/ Outpatient registrations for the Health System. Obtains proper patient identification, demographics and financial information to adequately register and secure the patient encounter. Responsible for POS collections as required. Maintains a constant focus on providing excellent customer service to patients/ families and a professional image. Responsibilities and Essential Job Functions * Monitors schedule daily for patients arriving at the department for the day if applicable. * Responsible for admitting/registering scheduled and non-scheduled or emergent patients for the assigned department. * Conducts bedside admission on patients who are direct admits to the unit as needed. * Obtains identification to assure accuracy of demographic and insurance information. Enter information in computer system with correct spelling of patient name and diagnosis, date of birth, social security number, employer, guarantor and correct medical record number. * Greets patient and/or relative. Interviews and obtains or rechecks pertinent information. * As required, collects co-payments or deposits as appropriate for service being rendered. * Responsible to balance cash drawer as part of the end of the day process. * Explains facility policies and ensures patient and/or relative understands and signs the consent for treatment, and insurance forms at the appropriate time. Clear and accurate documentation should be entered on the appropriate forms and keyed into the computer system. * Complies with Medicare/Medicaid and other insurance rules and regulations. * Completes MSPQ as required for admission. * Attends and participates in staff training or education which relates to their position and would contribute to their knowledge. * Responsible for the inventory and release of patient valuables placed in the safe following all requirements as described in the department policy as needed. * Provide coverage as requested in all areas of Admitting following established guidelines. * Knowledgeable of administrative policies, department procedures, third party coverage and required admission and insurance documents. * Responsible for other duties or projects, which are assigned by Management. These may include special projects, telephone coverage, filing, scanning, copying and other duties as instructed. * Must be able to perform the professional, clinical and or technical competencies of the assigned unit or department. * These statements are intended to describe the essential functions of the job and are not intended to be an exhaustive list of all responsibilities. Skills and duties may vary dependent upon your department or unit. Other duties may be assigned as required. Required Education and Experience * High School Graduate or GED. Preferred Education and Experience * Clerical, Registration, and/or Customer Service Experience within a Healthcare Setting. Time Type: Part time Job Requisition ID: R-49453 Important information for you to know as you apply: * The health system is an equal employment opportunity employer. Qualified applicants are considered for employment without regard to race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, ancestry, age, disability, veteran status, genetic information, or any other legally-protected status. See also Diversity, Equity & Inclusion. * The health system provides reasonable accommodations to qualified individuals with disabilities. If you need to request reasonable accommodations for your disability as you navigate the recruitment process, please let our recruiters know by requesting an Accommodation Request form using this link *****************************. * Employment with the health system is contingent upon, among other things, agreeing to the health-system-dispute-resolution-program.pdf and signing the agreement to the DRP. Need help finding the right job? We can recommend jobs specifically for you! Create a custom Job Alert by selecting criteria that suit your career interests.

Title Patient Registration Representative Olathe Hospital / Career Interest: The Patient Registration Representative is responsible for Inpatient/ Outpatient registrations for the Health System. Obtains proper patient identification, demographics and financial information to adequately register and secure the patient encounter. Responsible for POS collections as required. Maintains a constant focus on providing excellent customer service to patients/ families and a professional image. Responsibilities and Essential Job Functions * Monitors schedule daily for patients arriving at the department for the day if applicable. * Responsible for admitting/registering scheduled and non-scheduled or emergent patients for the assigned department. * Conducts bedside admission on patients who are direct admits to the unit as needed. * Obtains identification to assure accuracy of demographic and insurance information. Enter information in computer system with correct spelling of patient name and diagnosis, date of birth, social security number, employer, guarantor and correct medical record number. * Greets patient and/or relative. Interviews and obtains or rechecks pertinent information. * As required, collects co-payments or deposits as appropriate for service being rendered. * Responsible to balance cash drawer as part of the end of the day process. * Explains facility policies and ensures patient and/or relative understands and signs the consent for treatment, and insurance forms at the appropriate time. Clear and accurate documentation should be entered on the appropriate forms and keyed into the computer system. * Complies with Medicare/Medicaid and other insurance rules and regulations. * Completes MSPQ as required for admission. * Attends and participates in staff training or education which relates to their position and would contribute to their knowledge. * Responsible for the inventory and release of patient valuables placed in the safe following all requirements as described in the department policy as needed. * Provide coverage as requested in all areas of Admitting following established guidelines. * Knowledgeable of administrative policies, department procedures, third party coverage and required admission and insurance documents. * Responsible for other duties or projects, which are assigned by Management. These may include special projects, telephone coverage, filing, scanning, copying and other duties as instructed. * Must be able to perform the professional, clinical and or technical competencies of the assigned unit or department. * These statements are intended to describe the essential functions of the job and are not intended to be an exhaustive list of all responsibilities. Skills and duties may vary dependent upon your department or unit. Other duties may be assigned as required. Required Education and Experience * High School Graduate or GED. Preferred Education and Experience * Clerical, Registration, and/or Customer Service Experience within a Healthcare Setting. Time Type: Full time Job Requisition ID: R-49394 Important information for you to know as you apply: * The health system is an equal employment opportunity employer. Qualified applicants are considered for employment without regard to race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, ancestry, age, disability, veteran status, genetic information, or any other legally-protected status. See also Diversity, Equity & Inclusion. * The health system provides reasonable accommodations to qualified individuals with disabilities. If you need to request reasonable accommodations for your disability as you navigate the recruitment process, please let our recruiters know by requesting an Accommodation Request form using this link *****************************. * Employment with the health system is contingent upon, among other things, agreeing to the health-system-dispute-resolution-program.pdf and signing the agreement to the DRP. Need help finding the right job? We can recommend jobs specifically for you! Create a custom Job Alert by selecting criteria that suit your career interests.

Title Patient Scheduling Representative Bell Hospital, Indian Creek Main / Career Interest: The Patient Scheduling Representative is responsible for creating a seamless patient experience by coordinating and scheduling appointments for patients. This is a more experienced scheduler that can function across multiple departments and may be floated to cover areas based on staffing needs. This position may mentor lower level staff in need of additional training. The Patient Scheduling Representative may work out of a call center or one of the health system's outpatient clinics. This position may schedule appointments for imaging, laboratory, clinic, infusion, treatment and procedures while demonstrating teamwork and effective communication throughout the process. Procedures may include surgery, ambulatory surgery center appointments and the GI departments. Monitors and responds to appointment requests within the electronic medical record (EMR) workqueues, while also working as a part of the clinical team to answer incoming calls and messages from both clinicians and patients. Responsible for scheduling all referral appointments to external offices and sending necessary referral and medical records to the referred office/physician. This position may also be required to leverage additional scheduling systems to coordinate schedules for patient care. Responsibilities and Essential Job Functions * Position responds to a high volume of incoming telephone calls. Responsible for accurate scheduling/rescheduling / cancellations of patient visits; including clinic appointments (in person and telehealth), treatments such as (chemotherapy, radiation therapy, surgeries, procedures and or ancillary services) using extensive knowledge of appointment types, locations, providers and specialties. * Responsible for registration of patient (prior to visit and/or upon arrival); including entering/updating demographics, insurance verification, document scanning, and processing of referrals. Educates patients on providing medical records and other medical documentation needed for TUKHS appointments. Schedules referral appointments for external offices, faxes/sends necessary referral and medical records to referred physician office utilizing specialty software modules such as Beacon. . .Delivers expert knowledge regarding clinic-specific processes & communicates using medical terminology and grammer accurately. * Completes daily reminder calls to patients prior to the day of service. Assists with daily charge audits as directed. Assists with maintaining and organizing various logs, records, and miscellaneous data as directed. * Prepares patient charts prior to the day of service to include reports, office notes, etc. Contacts manufacturer representatives to notify them of scheduled procedures when applicable. Maintains calendar within the scheduling system to reflect accurately. Prepares and distributes schedules as required and in a timely manner. * Scheduling at this level is often for multiple/cyclical events (e.g. laboratory tests, radiologic imaging, and procedures, etc) at correct intervals to clinic and treatment appointments. Scheduling must be verified with referring physician orders for accuracy. Familiar with and demonstrates ability to effectively use the automated scheduling program and keep current with changes, updates, revisions, etc. * Diligently and efficiently manages scheduling workload from assigned Appointment Request Workqueue (WQ), filters and prioritizes appointment requests per specialty standards keeping close communication with the providers and clinical team members and support staff on various patient issues and to verify any change requests and ensure continuity of care. * Demonstrates ability to schedule procedures in a manner to maximize utilization of available time and meet needs of the physician / patient. Is responsible for communicating and clarifying information or schedule changes to appropriate persons to facilitate minimal scheduling errors. * Learns and builds knowledge and understanding of scheduling guidelines, patient registration, pre-certification requirements and basic levels of health insurance and billing procedures. Maintains knowledge of order entry and scanning capabilities as needed. * Identifies urgent customer needs or operational issues, and escalate appropriately. Accurately documents and routes calls to the proper department. * Communicate with Financial Advisor when the patient has concerns/questions about financial responsibility for appointments /treatments/procedures scheduled. Direct patients to call insurance provider for copay or benefits information or transfer callers to Financial Advisor for specific payment inquiries, including self pay plans. * Responsible for checking out patients from clinic visit, providing options for receipt of after visit summary and support for EMR patient portal (EPIC MyChart) sign up. * May be assigned to work Appointment Request WQ, including proper filtering and prioritization in accordance with specialty standards, or manages department Scheduling Inbasket and voicemails. Engages with patients in a courteous and timely manner; provides complete and accurate information to patient regarding prep and other exam related notes. Respondss to scheduling requests via electronic patient communication/interations including MyChart messages and Artera test messaging platform. * May assist with orienting new employees to the scheduling process and does so in a positive, helpful, and accurate manner. May train new employees on department, POD, and clinic-specific operational protocols and workflows using approved materials and approaches." * Builds and maintains trusting relationships with provider and clinical team to provide holistic and patient centered scheduling services, while advocating for patient's needs (transportation, financial, logistical) and coordinating care appointments across multiple campuses. Maintains a customer friendly relationship with office personnel and accommodates requests in a customer friendly manner. Able to effectively adjust the schedule to provide a workable, smooth schedule on a daily basis. * Employees in this position may float across multiple scheduling teams/specialities based on daily staffing needs. * Attends and actively participates in staff training or educational activities relating to job role. * Follows all regulatory and compliance standards, documented protocols and guidelines. * Must meet the competencies for this role before being eligible for advancement to next level scheduling role. * Must be able to perform the professional, clinical and or technical competencies of the assigned unit or department. * These statements are intended to describe the essential functions of the job and are not intended to be an exhaustive list of all responsibilities. Skills and duties may vary dependent upon your department or unit. Other duties may be assigned as required. Required Education and Experience * High School Graduate or GED. * 2 or more years of progressively responsible and directly related work experience in a healthcare setting OR * 1 or more years of direct customer service in a healthcare or contact center AND * 1 or more years of UKHS patient service scheduling experience * Proven knowledge of EPIC EMR scheduling or other scheduling systems Preferred Education and Experience * College coursework completed towards an Associate's or Bachelor's Degree * College coursework completed towards an Associate's or Bachelor's Degree * 3 or more years of records keeping (preferably in medical field) * 3 - 5 years in a healthcare facility * Previous healthcare experience Preferred Language Skills * - If bilingual-Documented proof of competencies via language proficiency assessments Knowledge Requirements * Ability to read, write, speak, and understand English. * Basic computer skills including Microsoft Excel, Word, Outlook, and Teams * High level of customer service skills focusing on problem resolution Time Type: Job Requisition ID: R-49123 Important information for you to know as you apply: * The health system is an equal employment opportunity employer. Qualified applicants are considered for employment without regard to race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, ancestry, age, disability, veteran status, genetic information, or any other legally-protected status. See also Diversity, Equity & Inclusion. * The health system provides reasonable accommodations to qualified individuals with disabilities. If you need to request reasonable accommodations for your disability as you navigate the recruitment process, please let our recruiters know by requesting an Accommodation Request form using this link *****************************. * Employment with the health system is contingent upon, among other things, agreeing to the health-system-dispute-resolution-program.pdf and signing the agreement to the DRP. Need help finding the right job? We can recommend jobs specifically for you! Create a custom Job Alert by selecting criteria that suit your career interests.

Title Patient Service Associate (Call Center) Bell Hospital / Career Interest: This Patient Service Associate would work in a Call Center capacity. We have one Full-Time opening for the shift of 11:30am to 8:00pm M-F with rotating weekends. The Patient Services Associate is responsible for entering dispatch requests timely and accurately into the Hospitality Services computer system, which consists of Housekeeping Services, Patient Transportation, and/or Dining Services. The position is responsible for prioritizing transportation, housekeeping, and dining requests, and updating information as needed when requests/orders are given/assigned and completed or changes in status occur. The position provides rapid and professional response to all requests and inquiries from nurses, technicians, physicians, and customers, providing outstanding customer service to all callers. Responsibilities and Essential Job Functions * Enters requests for Hospitality Services in computer system timely and accurately; updates information as needed when requests are assigned, completed or changes in status occur. * Prioritizes requests for transportation to minimize patients' wait and to maintain the schedule of transports. * Prioritizes requests for housekeeping staff to work requests or rooms needing to be cleaned. * Notifies receiving department of changes in patient status (i.e., other procedures, isolation issues, etc.); notifies department of status for room cleaning. * Assists patients with menu selections and processes customer orders accurately. Determine which patients have not placed an order for that meal period, and initiate telephone or personal contact as appropriate. Print nourishment labels. * Coordinate delivery of all tube feedings and oral supplement orders. * Demonstrates and maintains a high level of professionalism at all times; maintains confidentiality, safeguards files, and files information daily. Treats internal and external customers with respect and uses customer service skills to delight and communicate with patients and internal customers. * Assist with tray assembly as needed. * Follows all procedures based on duties being performed. * Maintain all workstations in a neat and organized manner. * Process patient requisitions by entering them in the computer in a timely matter. * Must be able to perform the professional, clinical and or technical competencies of the assigned unit or department. * These statements are intended to describe the essential functions of the job and are not intended to be an exhaustive list of all responsibilities. Skills and duties may vary dependent upon your department or unit. Other duties may be assigned as required. Required Education and Experience * 1 or more years of experience talking, typing, and listening simultaneously and maintaining confidentiality. Preferred Education and Experience * High School Graduate or GED. * 2 or more years of experience in call center-based customer service, health care call center, or emergency dispatch call center. * 2 or more years of transporter experience. Required Licensure and Certification * Basic Cardiac Life Support (BLS or BCLS) - American Heart Association (AHA) within 30 days of hire. Preferred Licensure and Certification * CPR certified for the Transport area. Required Language Skills * Fluent English - Knowledge Requirements * Ability to read, write, and speak English. Time Type: Full time Job Requisition ID: R-20515 Important information for you to know as you apply: * The health system is an equal employment opportunity employer. Qualified applicants are considered for employment without regard to race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, ancestry, age, disability, veteran status, genetic information, or any other legally-protected status. See also Diversity, Equity & Inclusion. * The health system provides reasonable accommodations to qualified individuals with disabilities. If you need to request reasonable accommodations for your disability as you navigate the recruitment process, please let our recruiters know by requesting an Accommodation Request form using this link *****************************. * Employment with the health system is contingent upon, among other things, agreeing to the health-system-dispute-resolution-program.pdf and signing the agreement to the DRP. Need help finding the right job? We can recommend jobs specifically for you! Create a custom Job Alert by selecting criteria that suit your career interests.

Title Pharmacy Retail Patient Services Associate Bell Hospital / Career Interest: The Retail Pharmacy Patient Services Associate works collaboratively to ensure safe dispensing of medications to guests through in person interactions or via home delivery. Supports a patient centered environment by providing courteous and professional customer service. Assists patients, families, and visitors while maintaining confidentiality of patients. Responsibilities and Essential Job Functions * Maintains compliance with HIPAA policies and regulations. * Actively listens and operates computer systems to accurately obtain necessary demographic information and ensure appropriate and accurate billing/payment. * Collects payment from guests or processes payments on file, as appropriate. Counts and verifies cash amounts collected. Operates the cash register, prescription dispensing system, and shipping software, when applicable, to accurately and safely dispense all prescriptions. Follows all department policies and work flows when dispensing prescriptions, including patient identification policies. * Intakes/scans in prescriptions when hard copies are submitted at the counter. Initiates refills when requested by guests at the counter. * Maintains the reserve change supply for the cash registers. * Completes daily closing activities for cash registers, including the completion of deposit slips, as directed. * Maintains appropriate supplies necessary to dispense prescriptions at their assigned station. * Directs guests with potential problems to the supervisor or pharmacist, as appropriate. * Offers to arrange for patient to receive counseling by the pharmacist in alignment with dispensing policies. * Assists in the identification and removal of unclaimed prescriptions from the will-call bins. Contacts patients to facilitate pick-up or shipment of these prescriptions. * Maintains over-the-counter (OTC) pharmacy inventory. Assures the OTC shelves are clean, stocked, and faced. Maintains up-to-date shelf stickers for pricing. Communicates with pharmacy purchasing coordinator or pharmacist when issues are identified with OTC inventory. * Maintains the retail pharmacy waiting area as a clean and comfortable environment for guests. Notifies supervisor or pharmacist of any maintenance or cleaning needs within the waiting area. * Uses a courteous and professional customer-focused approach while interacting directly or on the telephone with guests. Uses customer service and critical thinking skills to solve problems for all guests. Escalates problems to the appropriate team member for resolution: pharmacy technician, pharmacist, supervisor, or other personnel as appropriate. * Participates in organizational and departmental performance improvement efforts and facilitating effective communication relative to these initiatives. Maintains a plan for personal development and completion of competency validation records. Participates in goal setting, ongoing development, and goals of team. * Shares expertise by participating in the orientation and training of pharmacy employees and students. * Must be able to perform the professional, clinical and or technical competencies of the assigned unit or department. * These statements are intended to describe the essential functions of the job and are not intended to be an exhaustive list of all responsibilities. Skills and duties may vary dependent upon your department or unit. Other duties may be assigned as required. Required Education and Experience * High School Graduate or GED * 1 or more years experience with basic cash handling in customer facing role OR * 1 or more years customer service experience Time Type: Job Requisition ID: R-49105 Important information for you to know as you apply: * The health system is an equal employment opportunity employer. Qualified applicants are considered for employment without regard to race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, ancestry, age, disability, veteran status, genetic information, or any other legally-protected status. See also Diversity, Equity & Inclusion. * The health system provides reasonable accommodations to qualified individuals with disabilities. If you need to request reasonable accommodations for your disability as you navigate the recruitment process, please let our recruiters know by requesting an Accommodation Request form using this link *****************************. * Employment with the health system is contingent upon, among other things, agreeing to the health-system-dispute-resolution-program.pdf and signing the agreement to the DRP. Need help finding the right job? We can recommend jobs specifically for you! Create a custom Job Alert by selecting criteria that suit your career interests.

Title OAM - Patient Scheduling Associate - Specialties Southlake Campus / Career Interest: The Patient Scheduling Associate in the Office of Access Management department provides the highest level of customer service as they assist patients with routine scheduling of new and follow-up appointments requested by patients and providers and may also contact patients who have received a specialty referral. The Patient Scheduling Associate also assists patients with insurance registration with The University of Kansas Health System's outpatient clinics. This work may be done away from the front desk of a clinical area and could include work in a call center setting taking large volumes of patient phone calls. (Employees in the call center setting may have the opportunity to work remotely from home after demonstrating consistent competency with job duties after six months.) Responsibilities and Essential Job Functions * Position responds to a high-volume of incoming telephone calls. Answers phone calls in a timely manner; provides complete and accurate exam related information to the patient regarding prep and other exam related notes; keeps work area organized and scheduling information readily available; maintains productivity within benchmark levels. Works to achieve a coordinated patient itinerary sometimes consisting of multiple appointments. * Educates patients on providing medical records and other medical documentation needed for TUKHS appointments. Verifies patient demographics and insurance information and verification, completing the Medicare Secondary Payer Questionnaire (MSPQ), scanning document preparation, updating documentation and processing of referrals/order/appointment requests. Scheduler maintains discretion and protects patient confidentiality and privacy. Secures patient signatures for consent and financial forms. Familiarity with insurance coverage types (HMO, PPO, VA, Medicare). Identifies insurance plans and specific procedures which need to be pre-approved. Pre-certifies required tests and procedures. Preauthorization of clinic specific visits and procedures as needed. * Pre-Visit Scheduling Schedule internal and external incoming department referrals. Complete order entry using hospital information system or manual order forms (test requisitions) including cancellation or modification of orders as required. Review all clinic orders for date, time, signature, and pagers. Verifies referring physician orders against scheduled appointments for accuracy. * Supports both front desk and scheduling (telephone and MyChart) workflows. May assist patient with MyChart activation and support, including how to complete check-in online prior to the appointment. Responsible for supporting patient through self-check-in utilizing MyChart and the EMR. Ensure proper front desk coverage until last patient is dismissed from the clinic and any follow-up visits are scheduled. Responsible for outpatient clinic direct rooming * Schedules/reschedules/cancels in person appointments, telehealth visits, surgeries, procedures and/or ancillary services and all incoming department referrals using Epic Cadence decision trees in a courteous, professional and timely manner; accommodates all scheduling requests; prioritizes exams based on clinical indications and contraindications; confirms patient appointments. * Responsible for collecting all point of service collections due per the EMR generated patient estimate including copay, co-insurance, and deductibles. Follows and completes all standard registration documentation and scanning process in the Health System EMR. Efficiently navigates medical records and ensure patient information is up-to-date and accurately entered in the correct location. * Effectively communicates Health System Policies to patients and patient advocates. Uses reference documents and online knowledge base tools to clearly articulate accurate information regarding SHC services. * Has a working knowledge of patient related policies and procedures as well as an understanding of the University of Kansas Health System services and programs. Employees are expected to follow all health system policies and procedures: personal protective equipment (PPE) guidelines, attire, etc. * Follows all regulatory and compliance standards, documented protocols and guidelines, daily maintenance of workspace and following environmental health cleaning guidelines. * Maintains knowledge and understanding of scheduling protocols and guidelines, patient registration, pre-certification requirements and basic levels of health insurance and billing procedures. Maintains knowledge of order entry and scanning capabilities as job requires. Position may manage departments Scheduling Inbasket and voicemails. * Patient specific labels; apply patient labels to progress notes, order forms, and other patient specific forms as needed. * Establishes and maintains productive working relationships with providers and the clinical care team. Communicates with the care team and supports staff on various patient issues. * Understands patient experience performance expectations for ease of scheduling appointment, degree to which you were informed of delays, likelihood to recommend practice, courtesy of front desk and staff worked together for your care. Supports and participates in patient experience initiatives including marking campaigns and event registration. * Attends and participates in department clinic daily huddles and process improvement initiatives and any staff training or education activities relating to job position. * Enters referrals and pre-certifications in hospital information system, makes copies and forwards to appropriate parties. Responds to outgoing telephone calls and faxed referrals. * Employees in some departments may be asked to provide coverage at alternate locations to meet critical staffing level needs, as deletaged by management. * Demonstrates the initiative to assist others and other shifts as needed. Assists Team members as assigned/needed. Lower level positions in this family may shadow higher level positions. * Post-Visit (Check-out/Follow Up Scheduling) Schedule follow up internal and external diagnostic and therapeutic orders creating a patient itinerary based on provider orders. * Assigned to work Appointment Request WQ - including proper filtering and prioritization in accordance with specialty standards. * Call support and ancillary departments as needed (EVS, transport, lab, pharmacy, radiology, volunteer, etc). Transport items to ancillary departments as needed (blood to laboratory, retrieve/deliver patient belongings, charts to medical records, etc) and pick up any items if required. * Supplies: Ensure that supplies are stocked, including copy, printer, and fax machines with paper and all forms. * Call for consults using appropriate consult forms as a guide. * Must Meet the competencies for this role before being eligible for advancement to next level scheduling role. * Must be able to perform the professional, clinical and or technical competencies of the assigned unit or department. * These statements are intended to describe the essential functions of the job and are not intended to be an exhaustive list of all responsibilities. Skills and duties may vary dependent upon your department or unit. Other duties may be assigned as required. Required Education and Experience * High School Graduate or GED. * Six months direct customer service in a health care field, customer service or contact center environment Preferred Education and Experience * College coursework completed towards an Associate's or Bachelor's Degree * 1 or more years direct customer service in a health care, hospital or contact center environment Required Language Skills * Fluent English - Ability to read, write, speak, and understand. Knowledge Requirements * Basic computer skills including Microsoft Excel, Word, Outlook and Teams. * Ability to maintain patient confidentiality * High level of customer services skills focusing on problem resolution Time Type: Job Requisition ID: R-47208 Important information for you to know as you apply: * The health system is an equal employment opportunity employer. Qualified applicants are considered for employment without regard to race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, ancestry, age, disability, veteran status, genetic information, or any other legally-protected status. See also Diversity, Equity & Inclusion. * The health system provides reasonable accommodations to qualified individuals with disabilities. If you need to request reasonable accommodations for your disability as you navigate the recruitment process, please let our recruiters know by requesting an Accommodation Request form using this link *****************************. * Employment with the health system is contingent upon, among other things, agreeing to the health-system-dispute-resolution-program.pdf and signing the agreement to the DRP. Need help finding the right job? We can recommend jobs specifically for you! Create a custom Job Alert by selecting criteria that suit your career interests.

Title Patient Registration Representative Admitting (Sat & Sun 6:30am-7:00pm Bell Hospital / Career Interest: The Patient Registration Representative is responsible for Inpatient/ Outpatient registrations for the Health System. Obtains proper patient identification, demographics and financial information to adequately register and secure the patient encounter. Responsible for POS collections as required. Maintains a constant focus on providing excellent customer service to patients/ families and a professional image. Responsibilities and Essential Job Functions * Must be able to perform the professional, clinical and or technical competencies of the assigned unit or department. * Monitors schedule daily for patients arriving at the department for the day if applicable. * Responsible for admitting/registering scheduled and non-scheduled or emergent patients for the assigned department. * Conducts bedside admission on patients who are direct admits to the unit as needed. * Obtains identification to assure accuracy of demographic and insurance information. Enter information in computer system with correct spelling of patient name and diagnosis, date of birth, social security number, employer, guarantor and correct medical record number. * Greets patient and/or relative. Interviews and obtains or rechecks pertinent information. * As required, collects co-payments or deposits as appropriate for service being rendered. * Responsible to balance cash drawer as part of the end of the day process. * Explains facility policies and ensures patient and/or relative understands and signs the consent for treatment, and insurance forms at the appropriate time. Clear and accurate documentation should be entered on the appropriate forms and keyed into the computer system. * Complies with Medicare/Medicaid and other insurance rules and regulations. * Completes MSPQ as required for admission. * Attends and participates in staff training or education which relates to their position and would contribute to their knowledge. * Responsible for the inventory and release of patient valuables placed in the safe following all requirements as described in the department policy as needed. * Provide coverage as requested in all areas of Admitting following established guidelines. * Knowledgeable of administrative policies, department procedures, third party coverage and required admission and insurance documents. * Responsible for other duties or projects, which are assigned by Management. These may include special projects, telephone coverage, filing, scanning, copying and other duties as instructed. * Must be able to perform the professional, clinical and or technical competencies of the assigned unit or department. * These statements are intended to describe the essential functions of the job and are not intended to be an exhaustive list of all responsibilities. Skills and duties may vary dependent upon your department or unit. Other duties may be assigned as required. Required Education and Experience * High School Graduate or GED. Preferred Education and Experience * 1 or more years of experience in clerical, registration and/or customer service within a health care setting. Time Type: Part time Job Requisition ID: R-43550 Important information for you to know as you apply: * The health system is an equal employment opportunity employer. Qualified applicants are considered for employment without regard to race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, ancestry, age, disability, veteran status, genetic information, or any other legally-protected status. See also Diversity, Equity & Inclusion. * The health system provides reasonable accommodations to qualified individuals with disabilities. If you need to request reasonable accommodations for your disability as you navigate the recruitment process, please let our recruiters know by requesting an Accommodation Request form using this link *****************************. * Employment with the health system is contingent upon, among other things, agreeing to the health-system-dispute-resolution-program.pdf and signing the agreement to the DRP. Need help finding the right job? We can recommend jobs specifically for you! Create a custom Job Alert by selecting criteria that suit your career interests.

Title Patient Registration Rep -Emergency Department (PT-Days Sat & Sun 7 a - 7:30p) Bell Hospital / Career Interest: The Patient Registration Representative is responsible for Inpatient/ Outpatient registrations for the Health System. Obtains proper patient identification, demographics and financial information to adequately register and secure the patient encounter. Responsible for POS collections as required. Maintains a constant focus on providing excellent customer service to patients/ families and a professional image. Responsibilities and Essential Job Functions * Must be able to perform the professional, clinical and or technical competencies of the assigned unit or department. * Monitors schedule daily for patients arriving at the department for the day if applicable. * Responsible for admitting/registering scheduled and non-scheduled or emergent patients for the assigned department. * Conducts bedside admission on patients who are direct admits to the unit as needed. * Obtains identification to assure accuracy of demographic and insurance information. Enter information in computer system with correct spelling of patient name and diagnosis, date of birth, social security number, employer, guarantor and correct medical record number. * Greets patient and/or relative. Interviews and obtains or rechecks pertinent information. * As required, collects co-payments or deposits as appropriate for service being rendered. * Responsible to balance cash drawer as part of the end of the day process. * Explains facility policies and ensures patient and/or relative understands and signs the consent for treatment, and insurance forms at the appropriate time. Clear and accurate documentation should be entered on the appropriate forms and keyed into the computer system. * Complies with Medicare/Medicaid and other insurance rules and regulations. * Completes MSPQ as required for admission. * Attends and participates in staff training or education which relates to their position and would contribute to their knowledge. * Responsible for the inventory and release of patient valuables placed in the safe following all requirements as described in the department policy as needed. * Provide coverage as requested in all areas of Admitting following established guidelines. * Knowledgeable of administrative policies, department procedures, third party coverage and required admission and insurance documents. * Responsible for other duties or projects, which are assigned by Management. These may include special projects, telephone coverage, filing, scanning, copying and other duties as instructed. * Must be able to perform the professional, clinical and or technical competencies of the assigned unit or department. * These statements are intended to describe the essential functions of the job and are not intended to be an exhaustive list of all responsibilities. Skills and duties may vary dependent upon your department or unit. Other duties may be assigned as required. Required Education and Experience * High School Graduate or GED. Preferred Education and Experience * 1 or more years of experience in clerical, registration and/or customer service within a health care setting. Time Type: Part time Job Requisition ID: R-45522 We are an equal employment opportunity employer without regard to a person's race, color, religion, sex (including pregnancy, gender identity and sexual orientation), national origin, ancestry, age (40 or older), disability, veteran status or genetic information. Diversity, Equity & Inclusion Need help finding the right job? We can recommend jobs specifically for you! Create a custom Job Alert by selecting criteria that suit your career interests.

Title Patient Registration Representative -- Indian Creek Hospital Admitting M-F 6am-2:30pm Indian Creek Main / Career Interest: The Patient Registration Representative is responsible for Inpatient/ Outpatient registrations for the Health System. Obtains proper patient identification, demographics and financial information to adequately register and secure the patient encounter. Responsible for POS collections as required. Maintains a constant focus on providing excellent customer service to patients/ families and a professional image. Responsibilities and Essential Job Functions * Must be able to perform the professional, clinical and or technical competencies of the assigned unit or department. * Monitors schedule daily for patients arriving at the department for the day if applicable. * Responsible for admitting/registering scheduled and non-scheduled or emergent patients for the assigned department. * Conducts bedside admission on patients who are direct admits to the unit as needed. * Obtains identification to assure accuracy of demographic and insurance information. Enter information in computer system with correct spelling of patient name and diagnosis, date of birth, social security number, employer, guarantor and correct medical record number. * Greets patient and/or relative. Interviews and obtains or rechecks pertinent information. * As required, collects co-payments or deposits as appropriate for service being rendered. * Responsible to balance cash drawer as part of the end of the day process. * Explains facility policies and ensures patient and/or relative understands and signs the consent for treatment, and insurance forms at the appropriate time. Clear and accurate documentation should be entered on the appropriate forms and keyed into the computer system. * Complies with Medicare/Medicaid and other insurance rules and regulations. * Completes MSPQ as required for admission. * Attends and participates in staff training or education which relates to their position and would contribute to their knowledge. * Responsible for the inventory and release of patient valuables placed in the safe following all requirements as described in the department policy as needed. * Provide coverage as requested in all areas of Admitting following established guidelines. * Knowledgeable of administrative policies, department procedures, third party coverage and required admission and insurance documents. * Responsible for other duties or projects, which are assigned by Management. These may include special projects, telephone coverage, filing, scanning, copying and other duties as instructed. * Must be able to perform the professional, clinical and or technical competencies of the assigned unit or department. * These statements are intended to describe the essential functions of the job and are not intended to be an exhaustive list of all responsibilities. Skills and duties may vary dependent upon your department or unit. Other duties may be assigned as required. Required Education and Experience * High School Graduate or GED. Preferred Education and Experience * 1 or more years of experience in clerical, registration and/or customer service within a health care setting. Time Type: Full time Job Requisition ID: R-48745 Important information for you to know as you apply: * The health system is an equal employment opportunity employer. Qualified applicants are considered for employment without regard to race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, ancestry, age, disability, veteran status, genetic information, or any other legally-protected status. See also Diversity, Equity & Inclusion. * The health system provides reasonable accommodations to qualified individuals with disabilities. If you need to request reasonable accommodations for your disability as you navigate the recruitment process, please let our recruiters know by requesting an Accommodation Request form using this link *****************************. * Employment with the health system is contingent upon, among other things, agreeing to the health-system-dispute-resolution-program.pdf and signing the agreement to the DRP. Need help finding the right job? We can recommend jobs specifically for you! Create a custom Job Alert by selecting criteria that suit your career interests.

Title Patient Registration Representative -- Indian Creek Hospital Admitting -Monday-Friday, 7:30am-4:00pm Indian Creek Main / Career Interest: The Patient Registration Representative is responsible for Inpatient/ Outpatient registrations for the Health System. Obtains proper patient identification, demographics and financial information to adequately register and secure the patient encounter. Responsible for POS collections as required. Maintains a constant focus on providing excellent customer service to patients/ families and a professional image. Responsibilities and Essential Job Functions * Must be able to perform the professional, clinical and or technical competencies of the assigned unit or department. * Monitors schedule daily for patients arriving at the department for the day if applicable. * Responsible for admitting/registering scheduled and non-scheduled or emergent patients for the assigned department. * Conducts bedside admission on patients who are direct admits to the unit as needed. * Obtains identification to assure accuracy of demographic and insurance information. Enter information in computer system with correct spelling of patient name and diagnosis, date of birth, social security number, employer, guarantor and correct medical record number. * Greets patient and/or relative. Interviews and obtains or rechecks pertinent information. * As required, collects co-payments or deposits as appropriate for service being rendered. * Responsible to balance cash drawer as part of the end of the day process. * Explains facility policies and ensures patient and/or relative understands and signs the consent for treatment, and insurance forms at the appropriate time. Clear and accurate documentation should be entered on the appropriate forms and keyed into the computer system. * Complies with Medicare/Medicaid and other insurance rules and regulations. * Completes MSPQ as required for admission. * Attends and participates in staff training or education which relates to their position and would contribute to their knowledge. * Responsible for the inventory and release of patient valuables placed in the safe following all requirements as described in the department policy as needed. * Provide coverage as requested in all areas of Admitting following established guidelines. * Knowledgeable of administrative policies, department procedures, third party coverage and required admission and insurance documents. * Responsible for other duties or projects, which are assigned by Management. These may include special projects, telephone coverage, filing, scanning, copying and other duties as instructed. * Must be able to perform the professional, clinical and or technical competencies of the assigned unit or department. * These statements are intended to describe the essential functions of the job and are not intended to be an exhaustive list of all responsibilities. Skills and duties may vary dependent upon your department or unit. Other duties may be assigned as required. Required Education and Experience * High School Graduate or GED. Preferred Education and Experience * 1 or more years of experience in clerical, registration and/or customer service within a health care setting. Time Type: Full time Job Requisition ID: R-48675 Important information for you to know as you apply: * The health system is an equal employment opportunity employer. Qualified applicants are considered for employment without regard to race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, ancestry, age, disability, veteran status, genetic information, or any other legally-protected status. See also Diversity, Equity & Inclusion. * The health system provides reasonable accommodations to qualified individuals with disabilities. If you need to request reasonable accommodations for your disability as you navigate the recruitment process, please let our recruiters know by requesting an Accommodation Request form using this link *****************************. * Employment with the health system is contingent upon, among other things, agreeing to the health-system-dispute-resolution-program.pdf and signing the agreement to the DRP. Need help finding the right job? We can recommend jobs specifically for you! Create a custom Job Alert by selecting criteria that suit your career interests.

Title Pharmacy Patient Financial Advocate Supervisor Southlake Campus / Career Interest: The Specialty Pharmacy Patient Financial Advocate Supervisor is responsible for the oversight of the Specialty Pharmacy Patient Financial Advocate (PPA) team throughout the health system. This position supports the PPA team which is responsible for acting as a financial advocate for patients regarding access to their specialty and other high-cost prescription medications. The Specialty Pharmacy Patient Financial Advocate Supervisor serves as the direct supervisor for the PPA team ensuring staff productivity, quality and customer service are monitored and meet the department standards. The work in collaboration with other leaders on the ambulatory pharmacy team. Responsibilities and Essential Job Functions * Manages day to day operations of PPA work with a focus on productivity, accuracy, safety and customer service. * Complies with and assists with ensuring the team complies with specialty pharmacy accreditation, board of pharmacy and other applicable rules and regulations. * Provides leadership presence and guidance through direction, coaching and role-modeling. * Assists and guides staff with workload prioritization and redistribution. * Reviews productivity and workload metrics for key activities and ensures staff are meeting goals set by department leaders. * Responsible for the daily oversight of all specialty pharmacy patient financial advocates (both remote and onsite). * Assist with human resource functions such as interviewing, selection and education/training. * Maintains personnel files, including documentation of appropriate staff orientation, competency, training, discipline, coaching, quality performance and performance reviews. * Manages timekeeping and payroll for direct reports. * Conducts employee coaching, counselling, disciplinary actions and performance reviews. * Collaborates with HR concerning employee issues and performance. * Monitors staff adherence to health system and departmental policies and procedures. * Completes internal audits to maintain standards of quality and quantity with emphasis on complete accuracy and timeliness of information gathered. * Assures quality reviews and productivity reviews are being completed and feedback is given to staff for improvement. * Establishes, attends and conducts meetings as necessary to support department functioning. * Must be able to perform the professional, clinical and or technical competencies of the assigned unit or department. * These statements are intended to describe the essential functions of the job and are not intended to be an exhaustive list of all responsibilities. Skills and duties may vary dependent upon your department or unit. Other duties may be assigned as required. Required Education and Experience * 3 years of experience in specialty pharmacy, medication assistance, prior authorizations, pharmacy benefits investigation, managed care, financial advising, claims processing, collections, or revenue cycle positions or relevant experience. AND * 3 years experience in leadership, management or supervisory position. AND * Associates Degree in business, healthcare administration, customer service, communications, or a related field of study from an accredited college or university OR * Master's Degree in business, healthcare administration, customer service, communications, or a related field of study from an accredited college or university AND * 1 year experience in leadership, management or supervisory position. OR * 3 years of experience in specialty pharmacy, medication assistance, prior authorizations, pharmacy benefits investigation, managed care, financial advising, claims processing, collections, or revenue cycle positions or relevant experience. Preferred Education and Experience * 6 or more years of experience in leadership, management or supervisory position. * 6 or more years of experience in a related role Knowledge Requirements * Demonstrates strong oral and written communication skills. * Ability to prioritize and escalate. * Ability to conduct performance reviews, coaching and other crucial conversations with employees. Time Type: Full time Job Requisition ID: R-48608 Important information for you to know as you apply: * The health system is an equal employment opportunity employer. Qualified applicants are considered for employment without regard to race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, ancestry, age, disability, veteran status, genetic information, or any other legally-protected status. See also Diversity, Equity & Inclusion. * The health system provides reasonable accommodations to qualified individuals with disabilities. If you need to request reasonable accommodations for your disability as you navigate the recruitment process, please let our recruiters know by requesting an Accommodation Request form using this link *****************************. * Employment with the health system is contingent upon, among other things, agreeing to the health-system-dispute-resolution-program.pdf and signing the agreement to the DRP. Need help finding the right job? We can recommend jobs specifically for you! Create a custom Job Alert by selecting criteria that suit your career interests.