Unit Coordinator jobs at The University of Kansas

Title Unit Coordinator Cambridge Tower A / Career Interest: Provides charge nurse responsibilities, including assignments, management of throughput, staffing to matrix, and responding to patient and staff needs. Manages a patient care assignment as indicated by patient care needs. Assists with hiring, education and performance evaluation of the staff. Works with the Nurse Manager and Human Resources in performance management counseling and discipline of staff. Instructs staff and ensures compliance with standards through daily on-going monitoring and performance management. Serves as a role model and mentor for excellence in clinical practice and patient and employee satisfaction. Takes personal responsibility for achieving productivity targets and budget compliance. Has primary involvement and responsibility for unit performance improvement activities and outcomes. Responsibilities and Essential Job Functions * Provides charge nurse responsibilities, including assignments, management of throughput, staffing to matrix, and responding to patient and staff needs. * Manages a patient care assignment as indicated by patient care needs. * Assists with hiring, education and performance evaluation of the staff. * Works with the Nurse Manager and Human Resources in performance management counseling and discipline of staff. * Instructs staff and ensures compliance with standards through daily on-going monitoring and performance management. * Serves as a role model and mentor for excellence in clinical practice and patient and employee satisfaction. * Takes personal responsibility for achieving productivity targets and budget compliance. * Has primary involvement and responsibility for unit performance improvement activities and outcomes. * Must be able to perform the professional, clinical and or technical competencies of the assigned unit or department. * These statements are intended to describe the essential functions of the job and are not intended to be an exhaustive list of all responsibilities. Skills and duties may vary dependent upon your department or unit. Other duties may be assigned as required. Required Education and Experience * High School Graduate * Bachelor Degree Nursing * Southwest KC Market Locations: Nurses hired after November 1, 2025, BSN degree is required upon hire. For ADN prepared nurses hired before November 1, 2025, must be enrolled in a BSN degree program within 6 months of hire date, must complete BSN degree by the third anniversary of hire date. Preferred Education and Experience * Master Degree Nursing * 2 or more years of clinical experience Required Licensure and Certification * Basic Cardiac Life Support (BLS or BCLS) - American Heart Association (AHA) * Licensed Registered Nurse (LRN) - Multi-State - State Board of Nursing Registered Nurse in State of Kansas As a condition of your employment and continued employment with the health system, you are required to secure a Nurse Compact License (NCL) within 60 days of your date of hire. This will enable you to perform your job duties not only in Kansas, but other compact states. You will be responsible for any expenses you incur in securing this license, and must provide your manager with evidence of this license before the sixty-day period expires. If you fail to secure the NCL as required, you will be immediately removed from the work schedule and placed on an unpaid administrative leave, until we can understand the reasons for your non-compliance. Further failure to comply with the licensing requirement will result in your end of employment with the health system. Preferred Licensure and Certification * Professional Nursing Certification Time Type: Full time Job Requisition ID: R-28968 We are an equal employment opportunity employer without regard to a person's race, color, religion, sex (including pregnancy, gender identity and sexual orientation), national origin, ancestry, age (40 or older), disability, veteran status or genetic information. Need help finding the right job? We can recommend jobs specifically for you! Create a custom Job Alert by selecting criteria that suit your career interests.

Title BH45 Night Shift Unit Coordinator Bell Hospital / Career Interest: Provides charge nurse responsibilities, including assignments, management of throughput, staffing to matrix, and responding to patient and staff needs. Manages a patient care assignment as indicated by patient care needs. Assists with hiring, education and performance evaluation of the staff. Works with the Nurse Manager and Human Resources in performance management counseling and discipline of staff. Instructs staff and ensures compliance with standards through daily on-going monitoring and performance management. Serves as a role model and mentor for excellence in clinical practice and patient and employee satisfaction. Takes personal responsibility for achieving productivity targets and budget compliance. Has primary involvement and responsibility for unit performance improvement activities and outcomes. Responsibilities and Essential Job Functions * Provides charge nurse responsibilities, including assignments, management of throughput, staffing to matrix, and responding to patient and staff needs. * Manages a patient care assignment as indicated by patient care needs. * Assists with hiring, education and performance evaluation of the staff. * Works with the Nurse Manager and Human Resources in performance management counseling and discipline of staff. * Instructs staff and ensures compliance with standards through daily on-going monitoring and performance management. * Serves as a role model and mentor for excellence in clinical practice and patient and employee satisfaction. * Takes personal responsibility for achieving productivity targets and budget compliance. * Has primary involvement and responsibility for unit performance improvement activities and outcomes. * Must be able to perform the professional, clinical and or technical competencies of the assigned unit or department. * These statements are intended to describe the essential functions of the job and are not intended to be an exhaustive list of all responsibilities. Skills and duties may vary dependent upon your department or unit. Other duties may be assigned as required. Required Education and Experience * High School Graduate * Bachelor Degree Nursing * Southwest KC Market Locations: Nurses hired after November 1, 2025, BSN degree is required upon hire. For ADN prepared nurses hired before November 1, 2025, must be enrolled in a BSN degree program within 6 months of hire date, must complete BSN degree by the third anniversary of hire date. Preferred Education and Experience * Master Degree Nursing * 2 or more years of clinical experience Required Licensure and Certification * Basic Cardiac Life Support (BLS or BCLS) - American Heart Association (AHA) * Licensed Registered Nurse (LRN) - Multi-State - State Board of Nursing Registered Nurse in State of Kansas As a condition of your employment and continued employment with the health system, you are required to secure a Nurse Compact License (NCL) within 60 days of your date of hire. This will enable you to perform your job duties not only in Kansas, but other compact states. You will be responsible for any expenses you incur in securing this license, and must provide your manager with evidence of this license before the sixty-day period expires. If you fail to secure the NCL as required, you will be immediately removed from the work schedule and placed on an unpaid administrative leave, until we can understand the reasons for your non-compliance. Further failure to comply with the licensing requirement will result in your end of employment with the health system. Preferred Licensure and Certification * Professional Nursing Certification Time Type: Full time Job Requisition ID: R-47098 We are an equal employment opportunity employer without regard to a person's race, color, religion, sex (including pregnancy, gender identity and sexual orientation), national origin, ancestry, age (40 or older), disability, veteran status or genetic information. Need help finding the right job? We can recommend jobs specifically for you! Create a custom Job Alert by selecting criteria that suit your career interests.

Title Emergency Department Ward Clerk - PRN Great Bend Hospital / Career Interest: The ward clerk acts as a liaison, greets visitors, patients, health care team members in a courteous, customer focus manner. Ensures patient charts are organized, accurate and complete. Initiates breakdown of chart. Monitors electronic record for new orders, consults for completion, accurate treatment teams, patient status, new results, and advance directives. Assists with safety and environmental rounds, monitors cleanliness and assists with infection prevention efforts. The Ward Clerk provides CNA care/duties for patients in the Emergency Department. Assists nursing in carrying out plan of care by completing delegated tasks as assigned and maintaining medical and technical competencies and utilizing resources appropriately. Demonstrates exemplary teamwork and communication with other members of the healthcare team to ensure safe, effective, and quality patient care. Works under the direction of the RN within the CNA scope of practice, maintaining professionalism always. esponsibilities and Essential Job Functions * Offers unsolicited assistance for help. * Assists organizational employees with room turn over and preparation for additional patients. * Completes delegated tasks in a timely manner. * Employs strategies to promote health in a safe environment and ensures patient safety. * Ensures excellent communication with all other staff members and team members. * Ensures that the Emergency Department maintains an adequate level of supplies on a daily basis, stocks patient care areas as needed, and actively assists in obtaining supplies. * Check supplies for outdates. * Ensures that the work environment is clean and tidy, and without clutter. * Answer telephone for consults, support, and ancillary departments as needed. * May be required to provide Constant Observation. * Transports items to ancillary departments as needed and pick up items if required. * Coordinate transfers out of facility and transport for those patients. * Must be able to perform the professional, clinical and or technical competencies of the assigned unit or department. * These statements are intended to describe the essential functions of the job and are not intended to be an exhaustive list of all responsibilities. Skills and duties may vary dependent upon your department or unit. Other duties may be assigned as required. Required Education and Experience * High School Graduate Preferred Education and Experience * Associates Degree * 3 or more years of broad administrative experience * Experience in Healthcare Required Licensure and Certification * Certified Nurse Aide / Assistant (CNA) - State Department for Aging and Disability Services (KS), Department of Health & Senior Services (MO) - Includes licenses for all other states Knowledge Requirements * Proficiency in Microsoft Word, Excel, PowerPoint and Access Time Type: Part time Job Requisition ID: R-42407 We are an equal employment opportunity employer without regard to a person's race, color, religion, sex (including pregnancy, gender identity and sexual orientation), national origin, ancestry, age (40 or older), disability, veteran status or genetic information. Need help finding the right job? We can recommend jobs specifically for you! Create a custom Job Alert by selecting criteria that suit your career interests.

Title Patient Services Representative - Great Bend Orthopedic Clinic Central Kansas Orthopedic Group / Career Interest: The Patient Service Representative - GB is responsible for creating a pleasant and seamless patient experience during all activities primarily related to the front office of an ambulatory clinic including patient registration, copay collection and point of service paperwork. PSR will be trained in check-out and scheduling to provide support as needed. Responsibilities and Essential Job Functions * Responsible for registration of patient prior to visit and/or upon arrival, including entering demographics, insurance verification, scanning and document preparation, updating documentation and processing of referrals/orders/appointment requests. * Preauthorization of clinic specific visits as needed. * Collecting copays and self-pay balances. * Point of service paperwork, acquire signatures and scan to chart. * Provide activation and support for the MyChart EMR System. * Explains facility policies and ensures patient and/or advocate understands and signs the consent and insurance forms at the appropriate time. Clear and accurate documentation should be entered on the appropriate forms and keyed into the computer system. * Complies with Medicare/Medicaid and other insurance rules and regulations. Completes MSPQ as required for admission. * Responsible for direct rooming protocol of patients in the clinics. Responsible for check in/out and phone reception as needed. * Scheduling of activities, including patient appointments, Telehealth visits, surgeries, procedures and/or ancillary services using extensive knowledge of appointment types, locations, providers, and specialties. * Will float to centralized scheduling environment or other practices with critical staffing levels as needed and delegated by management. * Responsible for following Personal Protective Equipment (PPE) guidelines. * Responsible for check in/out and phone reception as needed. * Employee will receive a 30-60-90-day quality assessment. PSR will be expected to complete any necessary retraining to meet assessment scores and role guidelines. * Processes doctor's orders * Faxes documents * Must be able to perform the professional, clinical and or technical competencies of the assigned unit or department. * These statements are intended to describe the essential functions of the job and are not intended to be an exhaustive list of all responsibilities. Skills and duties may vary dependent upon your department or unit. Other duties may be assigned as required. Required Education and Experience * High School Graduate or GED. Preferred Education and Experience * Clerical, registration and/or customer service experience within a health care setting. Required Licensure and Certification * Basic Cardiac Life Support (BLS or BCLS) - American Heart Association (AHA) must be obtained within 30 days of hire Preferred Language Skills * Fluent English - Ability to read and write English. Knowledge Requirements * Must have basic computer skills including Microsoft Excel, Word, Adobe and Office. * Customer service skills required. * Must possess the ability to work well with others, maintain confidentiality and use good judgement. * Prefer knowledge of Financial Information/Insurance (information related to insurance, billing and payment), Billing Information, Payer Name, Payer ID, Account Balances, Plan Elements Covered, Payment Information, Payment Rates. * Clinical Information (information that describes a patient's health status), Diagnosis, Reports/Medical Notes, Test Results, Problem List, Procedures, and History and Physical preferred. * Coding Information (clinical information that is in (alpha) numeric format) such as ICD-9 Codes, Rev Codes, CPT Codes preferred. * Initial and Ongoing training in dealing with infection control. Trainings could include but are not limited to, blood borne pathogens, bodily fluids and bio-hazardous materials as it applies to your daily work environment. Time Type: Full time Job Requisition ID: R-47608 We are an equal employment opportunity employer without regard to a person's race, color, religion, sex (including pregnancy, gender identity and sexual orientation), national origin, ancestry, age (40 or older), disability, veteran status or genetic information. Need help finding the right job? We can recommend jobs specifically for you! Create a custom Job Alert by selecting criteria that suit your career interests.

Title Unit Secretary, Internal and Family Medicine, Progressive Care Unit (HC7)- Part Time Days weekends Weekend Days - Part Time Heart Center / Career Interest: This part time weekend day position will work every Saturday/Sunday, 7am-7:30pm. The Unit Secretary acts as a liaison, greets visitors, patients, health care team members in a courteous, customer focused manner. Ensures patient charts are organized, accurate and complete per hospital chart order. Initiates breakdown of chart and completes discharge checklist. Monitors electronic record for: new orders, consults for completion, accurate treatment teams, patient status, new results, and advance directives. Completes order entry for equipment, advance diet, and transport orders. Orders patient supplies and unit equipment as needed. Monitors and updates inventory and downtime bin. Enters dietary intake. Assists with safety and environmental rounds, monitors cleanliness and assists with infection prevention efforts. Responsibilities and Essential Job Functions * Answers telephone and triages calls to unit, calls for consults, support, and ancillary departments as needed. * Assists in monitoring patient disposition at all times as they leave or return to unit,using log. * Assists with non-patient care needs as needed or requested by unit staff (turning offlights, delivering mail, delivering flowers, etc.). * Completes needed filing. - Ensures call light system is updated with patient assignments each shift * Informs Admitting of discharges immediately upon patient leaving unit if needed. * May be required to provide constant observation. * Routinely maintains work area in a neat and orderly fashion. * Schedules follow-up appointments for patients. * Transports items to ancillary departments as needed and pick up any items if required. * Must be able to perform the professional, clinical and or technical competencies of the assigned unit or department. * These statements are intended to describe the essential functions of the job and are not intended to be an exhaustive list of all responsibilities. Skills and duties may vary dependent upon your department or unit. Other duties may be assigned as required. Required Education and Experience * High School Graduate Required Licensure and Certification * Basic Life Support Heartsaver (BLS HS) (Non-Clinical) - American Heart Association (AHA) Heartsaver CPR/AED or BLS Knowledge Requirements * Completion of Medical Terminology class preferred Time Type: Part time Job Requisition ID: R-47684 We are an equal employment opportunity employer without regard to a person's race, color, religion, sex (including pregnancy, gender identity and sexual orientation), national origin, ancestry, age (40 or older), disability, veteran status or genetic information. Need help finding the right job? We can recommend jobs specifically for you! Create a custom Job Alert by selecting criteria that suit your career interests.

Title Unit Secretary, Medical/Telemetry (BH 41) - Part time Days - Weekends Bell Hospital / Career Interest: will work every Saturday/Sunday, 7am-7:30pm. The Unit Secretary acts as a liaison, greets visitors, patients, health care team members in a courteous, customer focused manner. Ensures patient charts are organized, accurate and complete per hospital chart order. Initiates breakdown of chart and completes discharge checklist. Monitors electronic record for: new orders, consults for completion, accurate treatment teams, patient status, new results, and advance directives. Completes order entry for equipment, advance diet, and transport orders. Orders patient supplies and unit equipment as needed. Monitors and updates inventory and downtime bin. Enters dietary intake. Assists with safety and environmental rounds, monitors cleanliness and assists with infection prevention efforts. Responsibilities and Essential Job Functions * Answers telephone and triages calls to unit, calls for consults, support, and ancillary departments as needed. * Assists in monitoring patient disposition at all times as they leave or return to unit,using log. * Assists with non-patient care needs as needed or requested by unit staff (turning offlights, delivering mail, delivering flowers, etc.). * Completes needed filing. - Ensures call light system is updated with patient assignments each shift * Informs Admitting of discharges immediately upon patient leaving unit if needed. * May be required to provide constant observation. * Routinely maintains work area in a neat and orderly fashion. * Schedules follow-up appointments for patients. * Transports items to ancillary departments as needed and pick up any items if required. * Must be able to perform the professional, clinical and or technical competencies of the assigned unit or department. * These statements are intended to describe the essential functions of the job and are not intended to be an exhaustive list of all responsibilities. Skills and duties may vary dependent upon your department or unit. Other duties may be assigned as required. Required Education and Experience * High School Graduate Required Licensure and Certification * Basic Life Support Heartsaver (BLS HS) (Non-Clinical) - American Heart Association (AHA) Heartsaver CPR/AED or BLS Knowledge Requirements * Completion of Medical Terminology class preferred Time Type: Part time Job Requisition ID: R-47421 We are an equal employment opportunity employer without regard to a person's race, color, religion, sex (including pregnancy, gender identity and sexual orientation), national origin, ancestry, age (40 or older), disability, veteran status or genetic information. Need help finding the right job? We can recommend jobs specifically for you! Create a custom Job Alert by selecting criteria that suit your career interests.

Title Patient Service Representative - OBGYN - Topeka Women's Health Specialties / Career Interest: The Patient Service Representative (PSR) is an important member of the physician's care team and critical for creating a pleasant and seamless patient experience within an ambulatory clinic. This work role is responsible for front desk operations including greeting and checking in customers and visitors, answering calls, copay collection, completing MyChart and EMR (Electronic Medical Record) appointment requests, processing external medical records and helping the physician care team prepare for their daily patient appointments. May assist with checking patients out and scheduling follow up activities as needed. Responsibilities and Essential Job Functions * Pre-Visit SchedulingSchedule internal and external incoming department referrals. * Schedules in person appointments, telehealth visits, surgeries, procedures and/or ancillary services using Epic Cadence decision trees. * Maintains extensive knowledge of appointment types, locations, providers, and specialties. * Works to achieve a coordinated patient itinerary sometimes consisting of multiple appointments. * Responsible for registration of patient during the scheduling process, including entering demographics, insurance verification, completing the Medicare Secondary Payer Questionnaire (MSPQ), scanning and document preparation, updating documentation and processing of referrals/order/appointment requests. * Preauthorization of clinic specific visits and procedures as needed. * Assist patient with MyChart activation and support, including how to complete check-in online prior to the appointment. * During Visit Standard Check-InResponsible for high volume patient clinic check in/out and phone reception - following health system standards. * Secures patient signatures for consent and financial forms. * Follows and completes all standard registration documentation and scanning process in the Health System EMR * Responsible for collecting all point of service collections due per the EMR generated patient estimate including copay, co-insurance, and deductibles. * Assist patient with MyChart activation and support. * Responsible for outpatient clinic direct rooming * Responsible for supporting patient through self-check-in utilizing MyChart and the EMR * Post-Visit (Check-out/Follow Up Scheduling) Schedule follow up internal and external diagnostic and therapeutic orders creating a patient itinerary based on provider orders. * Assist patient with MyChart activation and support. * Ensure proper front desk coverage until last patient is dismissed from the clinic. * Standard ResponsibilitiesAttends and participates in department clinic daily huddles and process improvement initiatives. * Understands patient experience performance expectations for ease of scheduling appointment, degree to which you were informed of delays, likelihood to recommend practice, courtesy of front desk and staff worked together for your care. * Supports both front desk and scheduling (telephone and MyChart) workflows. * Establishes and maintains productive working relationships with providers and the clinical care team. * Has a working knowledge of patient related policies and procedures as well as an understanding of the University of Kansas Health System services and programs. * Follows the Health System standard apparel policy. * Effectively communicates Health System Policies to patients and patient advocates. * Familiarity with insurance coverage types (HMO, PPO, VA, Medicare) * Expected to provide coverage at alternate locations to help meet critical staffing level needs, as delegated by management. * Supports and participates in patient experience initiatives including marking campaigns and event registration * Responsible for daily maintenance of workspace and following environmental health cleaning guidelines according to Health System policy and procedures. * Responsible for following personal protective equipment (PPE) guidelines according to Health System policy and procedures. * Expected to complete necessary training and successfully pas 30-60-90-day quality assessments. * Remains in clinic until last patient is checked out and any follow-up visits are scheduled. * Must be able to perform the professional, clinical and or technical competencies of the assigned unit or department. * These statements are intended to describe the essential functions of the job and are not intended to be an exhaustive list of all responsibilities. Skills and duties may vary dependent upon your department or unit. Other duties may be assigned as required. Required Education and Experience * High School Graduate or GED. * 1 or more years customer service or health care experience * Ability to maintain patient confidentiality Preferred Education and Experience * College coursework completed towards an Associate's or Bachelor's Degree * Clerical, registration and/or customer service experience within a health care setting. Preferred Language Skills * - If bilingual-Documented proof of competencies via language proficiency assessments Knowledge Requirements * Ability to read, write, speak, and understand English. * Basic computer skills including Microsoft Excel, Word, Outlook, and Teams * High level of customer service skills focusing on problem resolution Time Type: Job Requisition ID: R-47989 We are an equal employment opportunity employer without regard to a person's race, color, religion, sex (including pregnancy, gender identity and sexual orientation), national origin, ancestry, age (40 or older), disability, veteran status or genetic information. Need help finding the right job? We can recommend jobs specifically for you! Create a custom Job Alert by selecting criteria that suit your career interests.

Title Patient Service Representative Lead - ENT Medical Pavilion / Career Interest: The Patient Service Representative Lead is responsible for supporting the supervisor. This work role requires thorough knowledge of all job functions and serves as a resource to train other employees in collaboration with the supervisor/manager. Patient Service Representatives (PSR) are important members of the physician's care team and critical for creating a pleasant and seamless patient experience within an ambulatory clinic. They are responsible for front desk operations including greeting and checking in customers and visitors, answering calls, copay collection, completing MyChart and EMR (Electronic Medical Record) appointment requests, processing external medical records and helping the physician care team prepare for their daily patient appointments. They may assist with checking patients out and scheduling follow up activities as needed. Responsibilities and Essential Job Functions * Lead Responsibilities Role models the health system values in our daily interactions and inspire others to follow those established values. * Has a positive presence in the practice. * Assist in onboarding of staff as directed by clinic leadership. * Execute developed department onboarding process, escalating barriers to leadership. * Responsible and accountable for achieving organizational targets related to patient experience in appropriate domains. * Routinely engages and solicits feedback from work unit employees. * Effective verbal & written communications. * Serves as a role model for correct workflow execution. * Complete standard work observations at the direction of clinic leadership. * Escalates to leadership and/or informatics team(s) enhancements/challenges to standard work. * Engages in clinic level projects for the enhancement of patient/clinician experiences. * Identifies and uses resources to develop and deliver communications. * Creates and contributes to a positive environment where learning and knowledge sharing occurs regularly. * Encourages employees to use organization risk reporting tools. * Demonstrates knowledge, adheres to, and educates others for the promotion of safety regulations, disaster plans, emergency response, infection control, fire safety, hazardous material policies and procedures. * Conducts accreditation tracer exercises. * Conveys authenticity gaining the trust of others. Behaves consistently and acts in accordance with moral, ethical professional, and organizational guidelines. * Displays unwavering credibility through trustworthiness, reliability, dependability, integrity, character reputation, and acceptability. * Pre-Visit Scheduling Schedule internal and external incoming department referrals * Schedules in person appointments, telehealth visits, surgeries, procedures and/or ancillary services using Epic Cadence decision trees. * Maintains extensive knowledge of appointment types, locations, providers, and specialties. * Works to achieve a coordinated patient itinerary sometimes consisting of multiple appointments. * Responsible for registration of patient during the scheduling process, including entering demographics, insurance verification, completing the Medicare Secondary Payer Questionnaire (MSPQ), scanning and document preparation, updating documentation and processing of referrals/order/appointment requests. * Preauthorization of clinic specific visits and procedures as needed. * Assist patient with MyChart activation and support, including how to complete check-in online prior to the appointment. * During Visit Standard Check-In Responsible for high volume patient clinic check in/out and phone reception - following health system standards. * Secures patient signatures for consent and financial forms. * Follows and completes all standard registration documentation and scanning process in the Health System EMR * Responsible for collecting all point of service collections due per the EMR generated patient estimate including copay, co-insurance, and deductibles. * Assist patient with MyChart activation and support. * Responsible for outpatient clinic direct rooming * Responsible for supporting patient through self-check-in utilizing MyChart and the EMR * Post-Visit (Check-out/Follow Up Scheduling) Schedule follow up internal and external diagnostic and therapeutic orders creating a patient itinerary based on provider orders. * Assist patient with MyChart activation and support. * Ensure proper front desk coverage until last patient is dismissed from the clinic. * Standard Responsibilities Attends and participates in department clinic daily huddles and process improvement initiatives. * Understands patient experience performance expectations for ease of scheduling appointment, degree to which you were informed of delays, likelihood to recommend practice, courtesy of front desk and staff worked together for your care. * Supports both front desk and scheduling (telephone and MyChart) workflows. * Establishes and maintains productive working relationships with providers and the clinical care team. * Has a working knowledge of patient related policies and procedures as well as an understanding of the University of Kansas Health System services and programs. * Follows the Health System standard apparel policy. * Effectively communicates Health System policies to patients and patient advocates. * Familiarity with insurance coverage types (HMO, PPO, VA, Medicare) * Expected to provide coverage at alternate locations to help meet critical staffing level needs, as delegated by management. * Supports and participates in patient experience initiatives including marking campaigns and event registration. * Responsible for daily maintenance of workspace and following environmental health cleaning guidelines according to Health System policy and procedures. * Responsible for following personal protective equipment (PPE) guidelines according to Health System policy and procedures. * Expected to complete necessary training and successfully pas 30-60-90-day quality assessments. * Remains in clinic until last patient is checked out and any follow-up visits are scheduled. * Must be able to perform the professional, clinical and or technical competencies of the assigned unit or department. * These statements are intended to describe the essential functions of the job and are not intended to be an exhaustive list of all responsibilities. Skills and duties may vary dependent upon your department or unit. Other duties may be assigned as required. Required Education and Experience * High School Graduate or GED. * 2 or more years experience in ambulatory/admitting/patient registration & pre-certification or 1 year experience combined with a completed Associates degree Preferred Education and Experience * Clerical, registration and/or customer service experience within a health care setting. Required Language Skills * Fluent English - Ability to read, write, speak and understand English. Preferred Language Skills * - If bilingual-Documented proof of competencies via language proficiency assessments Knowledge Requirements * Basic computer skills including Microsoft Excel, Word, Outlook, and Teams. * High level of customer services skills focusing on problem resolution. * Ability to maintain patient confidentiality. Time Type: Full time Job Requisition ID: R-48325 We are an equal employment opportunity employer without regard to a person's race, color, religion, sex (including pregnancy, gender identity and sexual orientation), national origin, ancestry, age (40 or older), disability, veteran status or genetic information. Need help finding the right job? We can recommend jobs specifically for you! Create a custom Job Alert by selecting criteria that suit your career interests.

Title Patient Service Representative Spine Center - Part-time Bell Hospital / Career Interest: The Patient Service Representative (PSR) is an important member of the physician's care team and critical for creating a pleasant and seamless patient experience within an ambulatory clinic. This work role is responsible for front desk operations including greeting and checking in customers and visitors, answering calls, copay collection, completing MyChart and EMR (Electronic Medical Record) appointment requests, processing external medical records and helping the physician care team prepare for their daily patient appointments. May assist with checking patients out and scheduling follow up activities as needed. Responsibilities and Essential Job Functions * Pre-Visit SchedulingSchedule internal and external incoming department referrals. * Schedules in person appointments, telehealth visits, surgeries, procedures and/or ancillary services using Epic Cadence decision trees. * Maintains extensive knowledge of appointment types, locations, providers, and specialties. * Works to achieve a coordinated patient itinerary sometimes consisting of multiple appointments. * Responsible for registration of patient during the scheduling process, including entering demographics, insurance verification, completing the Medicare Secondary Payer Questionnaire (MSPQ), scanning and document preparation, updating documentation and processing of referrals/order/appointment requests. * Preauthorization of clinic specific visits and procedures as needed. * Assist patient with MyChart activation and support, including how to complete check-in online prior to the appointment. * During Visit Standard Check-InResponsible for high volume patient clinic check in/out and phone reception - following health system standards. * Secures patient signatures for consent and financial forms. * Follows and completes all standard registration documentation and scanning process in the Health System EMR * Responsible for collecting all point of service collections due per the EMR generated patient estimate including copay, co-insurance, and deductibles. * Assist patient with MyChart activation and support. * Responsible for outpatient clinic direct rooming * Responsible for supporting patient through self-check-in utilizing MyChart and the EMR * Post-Visit (Check-out/Follow Up Scheduling) Schedule follow up internal and external diagnostic and therapeutic orders creating a patient itinerary based on provider orders. * Assist patient with MyChart activation and support. * Ensure proper front desk coverage until last patient is dismissed from the clinic. * Standard ResponsibilitiesAttends and participates in department clinic daily huddles and process improvement initiatives. * Understands patient experience performance expectations for ease of scheduling appointment, degree to which you were informed of delays, likelihood to recommend practice, courtesy of front desk and staff worked together for your care. * Supports both front desk and scheduling (telephone and MyChart) workflows. * Establishes and maintains productive working relationships with providers and the clinical care team. * Has a working knowledge of patient related policies and procedures as well as an understanding of the University of Kansas Health System services and programs. * Follows the Health System standard apparel policy. * Effectively communicates Health System Policies to patients and patient advocates. * Familiarity with insurance coverage types (HMO, PPO, VA, Medicare) * Expected to provide coverage at alternate locations to help meet critical staffing level needs, as delegated by management. * Supports and participates in patient experience initiatives including marking campaigns and event registration * Responsible for daily maintenance of workspace and following environmental health cleaning guidelines according to Health System policy and procedures. * Responsible for following personal protective equipment (PPE) guidelines according to Health System policy and procedures. * Expected to complete necessary training and successfully pas 30-60-90-day quality assessments. * Remains in clinic until last patient is checked out and any follow-up visits are scheduled. * Must be able to perform the professional, clinical and or technical competencies of the assigned unit or department. * These statements are intended to describe the essential functions of the job and are not intended to be an exhaustive list of all responsibilities. Skills and duties may vary dependent upon your department or unit. Other duties may be assigned as required. Required Education and Experience * High School Graduate or GED. * 1 or more years customer service or health care experience * Ability to maintain patient confidentiality Preferred Education and Experience * College coursework completed towards an Associate's or Bachelor's Degree * Clerical, registration and/or customer service experience within a health care setting. Preferred Language Skills * - If bilingual-Documented proof of competencies via language proficiency assessments Knowledge Requirements * Ability to read, write, speak, and understand English. * Basic computer skills including Microsoft Excel, Word, Outlook, and Teams * High level of customer service skills focusing on problem resolution Time Type: Part time Job Requisition ID: R-47070 We are an equal employment opportunity employer without regard to a person's race, color, religion, sex (including pregnancy, gender identity and sexual orientation), national origin, ancestry, age (40 or older), disability, veteran status or genetic information. Need help finding the right job? We can recommend jobs specifically for you! Create a custom Job Alert by selecting criteria that suit your career interests.

Title Patient Service Rep Lead Medical Pavilion / Career Interest: The Patient Service Representative Lead is responsible for supporting the supervisor. This work role requires thorough knowledge of all job functions and serves as a resource to train other employees in collaboration with the supervisor/manager. Patient Service Representatives (PSR) are important members of the physician's care team and critical for creating a pleasant and seamless patient experience within an ambulatory clinic. They are responsible for front desk operations including greeting and checking in customers and visitors, answering calls, copay collection, completing MyChart and EMR (Electronic Medical Record) appointment requests, processing external medical records and helping the physician care team prepare for their daily patient appointments. They may assist with checking patients out and scheduling follow up activities as needed. Responsibilities and Essential Job Functions * Lead Responsibilities Role models the health system values in our daily interactions and inspire others to follow those established values. * Has a positive presence in the practice. * Assist in onboarding of staff as directed by clinic leadership. * Execute developed department onboarding process, escalating barriers to leadership. * Responsible and accountable for achieving organizational targets related to patient experience in appropriate domains. * Routinely engages and solicits feedback from work unit employees. * Effective verbal & written communications. * Serves as a role model for correct workflow execution. * Complete standard work observations at the direction of clinic leadership. * Escalates to leadership and/or informatics team(s) enhancements/challenges to standard work. * Engages in clinic level projects for the enhancement of patient/clinician experiences. * Identifies and uses resources to develop and deliver communications. * Creates and contributes to a positive environment where learning and knowledge sharing occurs regularly. * Encourages employees to use organization risk reporting tools. * Demonstrates knowledge, adheres to, and educates others for the promotion of safety regulations, disaster plans, emergency response, infection control, fire safety, hazardous material policies and procedures. * Conducts accreditation tracer exercises. * Conveys authenticity gaining the trust of others. Behaves consistently and acts in accordance with moral, ethical professional, and organizational guidelines. * Displays unwavering credibility through trustworthiness, reliability, dependability, integrity, character reputation, and acceptability. * Pre-Visit Scheduling Schedule internal and external incoming department referrals * Schedules in person appointments, telehealth visits, surgeries, procedures and/or ancillary services using Epic Cadence decision trees. * Maintains extensive knowledge of appointment types, locations, providers, and specialties. * Works to achieve a coordinated patient itinerary sometimes consisting of multiple appointments. * Responsible for registration of patient during the scheduling process, including entering demographics, insurance verification, completing the Medicare Secondary Payer Questionnaire (MSPQ), scanning and document preparation, updating documentation and processing of referrals/order/appointment requests. * Preauthorization of clinic specific visits and procedures as needed. * Assist patient with MyChart activation and support, including how to complete check-in online prior to the appointment. * During Visit Standard Check-In Responsible for high volume patient clinic check in/out and phone reception - following health system standards. * Secures patient signatures for consent and financial forms. * Follows and completes all standard registration documentation and scanning process in the Health System EMR * Responsible for collecting all point of service collections due per the EMR generated patient estimate including copay, co-insurance, and deductibles. * Assist patient with MyChart activation and support. * Responsible for outpatient clinic direct rooming * Responsible for supporting patient through self-check-in utilizing MyChart and the EMR * Post-Visit (Check-out/Follow Up Scheduling) Schedule follow up internal and external diagnostic and therapeutic orders creating a patient itinerary based on provider orders. * Assist patient with MyChart activation and support. * Ensure proper front desk coverage until last patient is dismissed from the clinic. * Standard Responsibilities Attends and participates in department clinic daily huddles and process improvement initiatives. * Understands patient experience performance expectations for ease of scheduling appointment, degree to which you were informed of delays, likelihood to recommend practice, courtesy of front desk and staff worked together for your care. * Supports both front desk and scheduling (telephone and MyChart) workflows. * Establishes and maintains productive working relationships with providers and the clinical care team. * Has a working knowledge of patient related policies and procedures as well as an understanding of the University of Kansas Health System services and programs. * Follows the Health System standard apparel policy. * Effectively communicates Health System policies to patients and patient advocates. * Familiarity with insurance coverage types (HMO, PPO, VA, Medicare) * Expected to provide coverage at alternate locations to help meet critical staffing level needs, as delegated by management. * Supports and participates in patient experience initiatives including marking campaigns and event registration. * Responsible for daily maintenance of workspace and following environmental health cleaning guidelines according to Health System policy and procedures. * Responsible for following personal protective equipment (PPE) guidelines according to Health System policy and procedures. * Expected to complete necessary training and successfully pas 30-60-90-day quality assessments. * Remains in clinic until last patient is checked out and any follow-up visits are scheduled. * Must be able to perform the professional, clinical and or technical competencies of the assigned unit or department. * These statements are intended to describe the essential functions of the job and are not intended to be an exhaustive list of all responsibilities. Skills and duties may vary dependent upon your department or unit. Other duties may be assigned as required. Required Education and Experience * High School Graduate * A minimum of two years' experience in ambulatory/admitting/patient registration & pre-certification or 1 year experience combined with a completed Associates degree * High level of customer services skills focusing on problem resolution * Ability to maintain patient confidentiality Preferred Education and Experience * Clerical, registration and/or customer service experience within a health care setting. Required Language Skills * Fluent English - Read, write, speak, and understand English Preferred Language Skills * - If bilingual-Documented proof of competencies via language proficiency assessments Knowledge Requirements * Basic computer skills including Microsoft Excel, Word, Outlook, and Teams Time Type: Full time Job Requisition ID: R-38804 We are an equal employment opportunity employer without regard to a person's race, color, religion, sex (including pregnancy, gender identity and sexual orientation), national origin, ancestry, age (40 or older), disability, veteran status or genetic information. Need help finding the right job? We can recommend jobs specifically for you! Create a custom Job Alert by selecting criteria that suit your career interests.

Title Patient Service Representative - Multiple locations Bell Hospital / Career Interest: The Patient Service Representative (PSR) is an important member of the physician's care team and critical for creating a pleasant and seamless patient experience within an ambulatory clinic. This work role is responsible for front desk operations including greeting and checking in customers and visitors, answering calls, copay collection, completing MyChart and EMR (Electronic Medical Record) appointment requests, processing external medical records and helping the physician care team prepare for their daily patient appointments. May assist with checking patients out and scheduling follow up activities as needed. Responsibilities and Essential Job Functions * Pre-Visit SchedulingSchedule internal and external incoming department referrals. * Schedules in person appointments, telehealth visits, surgeries, procedures and/or ancillary services using Epic Cadence decision trees. * Maintains extensive knowledge of appointment types, locations, providers, and specialties. * Works to achieve a coordinated patient itinerary sometimes consisting of multiple appointments. * Responsible for registration of patient during the scheduling process, including entering demographics, insurance verification, completing the Medicare Secondary Payer Questionnaire (MSPQ), scanning and document preparation, updating documentation and processing of referrals/order/appointment requests. * Preauthorization of clinic specific visits and procedures as needed. * Assist patient with MyChart activation and support, including how to complete check-in online prior to the appointment. * During Visit Standard Check-InResponsible for high volume patient clinic check in/out and phone reception - following health system standards. * Secures patient signatures for consent and financial forms. * Follows and completes all standard registration documentation and scanning process in the Health System EMR * Responsible for collecting all point of service collections due per the EMR generated patient estimate including copay, co-insurance, and deductibles. * Assist patient with MyChart activation and support. * Responsible for outpatient clinic direct rooming * Responsible for supporting patient through self-check-in utilizing MyChart and the EMR * Post-Visit (Check-out/Follow Up Scheduling) Schedule follow up internal and external diagnostic and therapeutic orders creating a patient itinerary based on provider orders. * Assist patient with MyChart activation and support. * Ensure proper front desk coverage until last patient is dismissed from the clinic. * Standard ResponsibilitiesAttends and participates in department clinic daily huddles and process improvement initiatives. * Understands patient experience performance expectations for ease of scheduling appointment, degree to which you were informed of delays, likelihood to recommend practice, courtesy of front desk and staff worked together for your care. * Supports both front desk and scheduling (telephone and MyChart) workflows. * Establishes and maintains productive working relationships with providers and the clinical care team. * Has a working knowledge of patient related policies and procedures as well as an understanding of the University of Kansas Health System services and programs. * Follows the Health System standard apparel policy. * Effectively communicates Health System Policies to patients and patient advocates. * Familiarity with insurance coverage types (HMO, PPO, VA, Medicare) * Expected to provide coverage at alternate locations to help meet critical staffing level needs, as delegated by management. * Supports and participates in patient experience initiatives including marking campaigns and event registration * Responsible for daily maintenance of workspace and following environmental health cleaning guidelines according to Health System policy and procedures. * Responsible for following personal protective equipment (PPE) guidelines according to Health System policy and procedures. * Expected to complete necessary training and successfully pas 30-60-90-day quality assessments. * Remains in clinic until last patient is checked out and any follow-up visits are scheduled. * Must be able to perform the professional, clinical and or technical competencies of the assigned unit or department. * These statements are intended to describe the essential functions of the job and are not intended to be an exhaustive list of all responsibilities. Skills and duties may vary dependent upon your department or unit. Other duties may be assigned as required. Required Education and Experience * High School Graduate or GED. * 1 or more years customer service or health care experience * Ability to maintain patient confidentiality Preferred Education and Experience * College coursework completed towards an Associate's or Bachelor's Degree * Clerical, registration and/or customer service experience within a health care setting. Preferred Language Skills * - If bilingual-Documented proof of competencies via language proficiency assessments Knowledge Requirements * Ability to read, write, speak, and understand English. * Basic computer skills including Microsoft Excel, Word, Outlook, and Teams * High level of customer service skills focusing on problem resolution Time Type: Full time Job Requisition ID: R-17262 We are an equal employment opportunity employer without regard to a person's race, color, religion, sex (including pregnancy, gender identity and sexual orientation), national origin, ancestry, age (40 or older), disability, veteran status or genetic information. Need help finding the right job? We can recommend jobs specifically for you! Create a custom Job Alert by selecting criteria that suit your career interests.

Title Ambulatory - Patient Service Representative - Front Desk - Fulltime Bell Hospital, Indian Creek Main / Career Interest: The Patient Service Representative Scheduling (PSR Scheduler) is an important member of the physician's care team and critical for creating a pleasant and seamless patient experience within an ambulatory clinic. This work role is primarily responsible for scheduling patient appointments. This work may be done away from the front desk of a clinical area and could include work in a call center setting taking large volumes of patient phone calls. The PSR Scheduler may complete MyChart and EMR (Electronic Medical Record) appointment requests, processing external medical records, assist front desk operations as needed, and helping the physician care team prepare for their daily patient appointments. This work role will also be trained to assist in front office functions of an ambulatory clinic to provide support as needed. Responsibilities and Essential Job Functions * Scheduling WorkResponds to a high-volume of incoming telephone calls. * Schedule internal and external incoming department referrals * Schedules in person appointments, telehealth visits, surgeries, procedures and/or ancillary services using Epic Cadence decision trees. * Assists patients in registering and canceling appointments. * Accurately documents and routes calls to the proper departments as needed. * Efficiently navigates medical records and ensure patient information is up-to-date and accurately entered in the correct location. * Follows all regulatory and compliance standards. * Follows documented protocols and guidelines. * Responds to outgoing telephone calls and faxed materials. * Communicates with the care team and supports staff on various patient issues. * Obtains and updates insurance information. * Identifies urgent customer needs or operational issues, and escalates appropriately. * Maintains extensive knowledge of appointment types, locations, providers, and specialties. * Works to achieve a coordinated patient itinerary sometimes consisting of multiple appointments. * Responsible for registration of patient during the scheduling process, including entering demographics, insurance verification, completing the Medicare Secondary Payer Questionnaire (MSPQ), scanning and document preparation, updating documentation and processing of referrals/order/appointment requests. * Preauthorization of clinic specific visits and procedures as needed. * Assist patient with MyChart activation and support, including how to complete check-in online prior to the appointment. * Standard ResponsibilitiesAttends and participates in department clinic daily huddles and process improvement initiatives. * Understands patient experience performance expectations for ease of scheduling appointment, degree to which you were informed of delays, likelihood to recommend practice, courtesy of front desk and staff worked together for your care. * Supports both front desk and scheduling (telephone and MyChart) workflows. * Establishes and maintains productive working relationships with providers and the clinical care team. * Has a working knowledge of patient related policies and procedures as well as an understanding of the University of Kansas Health System services and programs. * Follows the Health System standard apparel policy. * Effectively communicates Health System Policies to patients and patient advocates. * Familiarity with Insurance Coverage types (HMO, PPO, VA, Medicare) * Expected to provide coverage at alternate locations to help meet critical staffing level needs, as delegated by management. * Supports and participates in patient experience initiatives including marketing campaigns and event registration. * Responsible for daily maintenance of workspace and following environmental health cleaning guidelines according to Health System policy and procedures. * Responsible for following personal protective equipment (PPE) guidelines according to Health System policy and procedures. * Expected to complete necessary training and successfully pas 30-60-90-day quality assessments. * May be asked to work in call center setting taking large volumes of phone calls from patients. * Remains in clinic until last patient is checked out and any follow-up visits are scheduled. * Additional work responsibilities if needed for front office support within an ambulatory clinic: * During Visit Standard Check-InResponsible for high volume patient clinic check in/out and phone reception - following health system standards. * Secures patient signatures for consent and financial forms. * Follows and completes all standard registration documentation and scanning process in the Health System EMR * Responsible for collecting all point of service collections due per the EMR generated patient estimate including copay, co-insurance, and deductibles. * Assist patient with MyChart activation and support. * Responsible for outpatient clinic direct rooming * Responsible for supporting patient through self-check-in utilizing MyChart and the EMR * Post-Visit (Check-out/Follow Up Scheduling) Schedule follow up internal and external diagnostic and therapeutic orders creating a patient itinerary based on provider orders. * Assist patient with MyChart activation and support. * Ensure proper front desk coverage until last patient is dismissed from the clinic. * Must be able to perform the professional, clinical and or technical competencies of the assigned unit or department. * These statements are intended to describe the essential functions of the job and are not intended to be an exhaustive list of all responsibilities. Skills and duties may vary dependent upon your department or unit. Other duties may be assigned as required. Required Education and Experience * High School Graduate or GED. * 1 or more years direct customer service in a health care or contact center environment Preferred Education and Experience * College coursework completed towards an Associate's or Bachelor's Degree * Experience in a call center work environment * Working knowledge of medical terminology * Working knowledge of EPIC or other patient/customer database * Clerical, registration and/or customer service experience within a health care setting Required Language Skills * Fluent English - Ability to read, write, speak, and understand. Preferred Language Skills * - If bilingual-documented proof of competencies via language proficiency assessments Knowledge Requirements * Basic computer skills including Microsoft Excel, Word, Outlook and Teams. * Ability to maintain patient confidentiality * High level of customer services skills focusing on problem resolution Time Type: Job Requisition ID: R-10488 We are an equal employment opportunity employer without regard to a person's race, color, religion, sex (including pregnancy, gender identity and sexual orientation), national origin, ancestry, age (40 or older), disability, veteran status or genetic information. Need help finding the right job? We can recommend jobs specifically for you! Create a custom Job Alert by selecting criteria that suit your career interests.

Title Patient Service Representative - Spine Center - Front Desk/Scheduling - Multiple Locations Bell Hospital, Indian Creek Main / Career Interest: The Patient Service Representative (PSR) is an important member of the physician's care team and critical for creating a pleasant and seamless patient experience within an ambulatory clinic. This work role is responsible for front desk operations including greeting and checking in customers and visitors, answering calls, copay collection, completing MyChart and EMR (Electronic Medical Record) appointment requests, processing external medical records and helping the physician care team prepare for their daily patient appointments. May assist with checking patients out and scheduling follow up activities as needed. Responsibilities and Essential Job Functions * Pre-Visit SchedulingSchedule internal and external incoming department referrals. * Schedules in person appointments, telehealth visits, surgeries, procedures and/or ancillary services using Epic Cadence decision trees. * Maintains extensive knowledge of appointment types, locations, providers, and specialties. * Works to achieve a coordinated patient itinerary sometimes consisting of multiple appointments. * Responsible for registration of patient during the scheduling process, including entering demographics, insurance verification, completing the Medicare Secondary Payer Questionnaire (MSPQ), scanning and document preparation, updating documentation and processing of referrals/order/appointment requests. * Preauthorization of clinic specific visits and procedures as needed. * Assist patient with MyChart activation and support, including how to complete check-in online prior to the appointment. * During Visit Standard Check-InResponsible for high volume patient clinic check in/out and phone reception - following health system standards. * Secures patient signatures for consent and financial forms. * Follows and completes all standard registration documentation and scanning process in the Health System EMR * Responsible for collecting all point of service collections due per the EMR generated patient estimate including copay, co-insurance, and deductibles. * Assist patient with MyChart activation and support. * Responsible for outpatient clinic direct rooming * Responsible for supporting patient through self-check-in utilizing MyChart and the EMR * Post-Visit (Check-out/Follow Up Scheduling) Schedule follow up internal and external diagnostic and therapeutic orders creating a patient itinerary based on provider orders. * Assist patient with MyChart activation and support. * Ensure proper front desk coverage until last patient is dismissed from the clinic. * Standard ResponsibilitiesAttends and participates in department clinic daily huddles and process improvement initiatives. * Understands patient experience performance expectations for ease of scheduling appointment, degree to which you were informed of delays, likelihood to recommend practice, courtesy of front desk and staff worked together for your care. * Supports both front desk and scheduling (telephone and MyChart) workflows. * Establishes and maintains productive working relationships with providers and the clinical care team. * Has a working knowledge of patient related policies and procedures as well as an understanding of the University of Kansas Health System services and programs. * Follows the Health System standard apparel policy. * Effectively communicates Health System Policies to patients and patient advocates. * Familiarity with insurance coverage types (HMO, PPO, VA, Medicare) * Expected to provide coverage at alternate locations to help meet critical staffing level needs, as delegated by management. * Supports and participates in patient experience initiatives including marking campaigns and event registration * Responsible for daily maintenance of workspace and following environmental health cleaning guidelines according to Health System policy and procedures. * Responsible for following personal protective equipment (PPE) guidelines according to Health System policy and procedures. * Expected to complete necessary training and successfully pas 30-60-90-day quality assessments. * Remains in clinic until last patient is checked out and any follow-up visits are scheduled. * Must be able to perform the professional, clinical and or technical competencies of the assigned unit or department. * These statements are intended to describe the essential functions of the job and are not intended to be an exhaustive list of all responsibilities. Skills and duties may vary dependent upon your department or unit. Other duties may be assigned as required. Required Education and Experience * High School Graduate or GED. * 1 or more years customer service or health care experience * Ability to maintain patient confidentiality Preferred Education and Experience * College coursework completed towards an Associate's or Bachelor's Degree * Clerical, registration and/or customer service experience within a health care setting. Preferred Language Skills * - If bilingual-Documented proof of competencies via language proficiency assessments Knowledge Requirements * Ability to read, write, speak, and understand English. * Basic computer skills including Microsoft Excel, Word, Outlook, and Teams * High level of customer service skills focusing on problem resolution Time Type: Job Requisition ID: R-37804 We are an equal employment opportunity employer without regard to a person's race, color, religion, sex (including pregnancy, gender identity and sexual orientation), national origin, ancestry, age (40 or older), disability, veteran status or genetic information. Need help finding the right job? We can recommend jobs specifically for you! Create a custom Job Alert by selecting criteria that suit your career interests.

Title Patient Service Representative Scheduling - Cardiovascular Medicine - PRN Broadmoor Campus / Career Interest: The Patient Service Representative Scheduling (PSR Scheduler) is an important member of the physician's care team and critical for creating a pleasant and seamless patient experience within an ambulatory clinic. This work role is primarily responsible for scheduling patient appointments. This work may be done away from the front desk of a clinical area and could include work in a call center setting taking large volumes of patient phone calls. The PSR Scheduler may complete MyChart and EMR (Electronic Medical Record) appointment requests, processing external medical records, assist front desk operations as needed, and helping the physician care team prepare for their daily patient appointments. This work role will also be trained to assist in front office functions of an ambulatory clinic to provide support as needed. Responsibilities and Essential Job Functions * Scheduling WorkResponds to a high-volume of incoming telephone calls. * Schedule internal and external incoming department referrals * Schedules in person appointments, telehealth visits, surgeries, procedures and/or ancillary services using Epic Cadence decision trees. * Assists patients in registering and canceling appointments. * Accurately documents and routes calls to the proper departments as needed. * Efficiently navigates medical records and ensure patient information is up-to-date and accurately entered in the correct location. * Follows all regulatory and compliance standards. * Follows documented protocols and guidelines. * Responds to outgoing telephone calls and faxed materials. * Communicates with the care team and supports staff on various patient issues. * Obtains and updates insurance information. * Identifies urgent customer needs or operational issues, and escalates appropriately. * Maintains extensive knowledge of appointment types, locations, providers, and specialties. * Works to achieve a coordinated patient itinerary sometimes consisting of multiple appointments. * Responsible for registration of patient during the scheduling process, including entering demographics, insurance verification, completing the Medicare Secondary Payer Questionnaire (MSPQ), scanning and document preparation, updating documentation and processing of referrals/order/appointment requests. * Preauthorization of clinic specific visits and procedures as needed. * Assist patient with MyChart activation and support, including how to complete check-in online prior to the appointment. * Standard ResponsibilitiesAttends and participates in department clinic daily huddles and process improvement initiatives. * Understands patient experience performance expectations for ease of scheduling appointment, degree to which you were informed of delays, likelihood to recommend practice, courtesy of front desk and staff worked together for your care. * Supports both front desk and scheduling (telephone and MyChart) workflows. * Establishes and maintains productive working relationships with providers and the clinical care team. * Has a working knowledge of patient related policies and procedures as well as an understanding of the University of Kansas Health System services and programs. * Follows the Health System standard apparel policy. * Effectively communicates Health System Policies to patients and patient advocates. * Familiarity with Insurance Coverage types (HMO, PPO, VA, Medicare) * Expected to provide coverage at alternate locations to help meet critical staffing level needs, as delegated by management. * Supports and participates in patient experience initiatives including marketing campaigns and event registration. * Responsible for daily maintenance of workspace and following environmental health cleaning guidelines according to Health System policy and procedures. * Responsible for following personal protective equipment (PPE) guidelines according to Health System policy and procedures. * Expected to complete necessary training and successfully pas 30-60-90-day quality assessments. * May be asked to work in call center setting taking large volumes of phone calls from patients. * Remains in clinic until last patient is checked out and any follow-up visits are scheduled. * Additional work responsibilities if needed for front office support within an ambulatory clinic: * During Visit Standard Check-InResponsible for high volume patient clinic check in/out and phone reception - following health system standards. * Secures patient signatures for consent and financial forms. * Follows and completes all standard registration documentation and scanning process in the Health System EMR * Responsible for collecting all point of service collections due per the EMR generated patient estimate including copay, co-insurance, and deductibles. * Assist patient with MyChart activation and support. * Responsible for outpatient clinic direct rooming * Responsible for supporting patient through self-check-in utilizing MyChart and the EMR * Post-Visit (Check-out/Follow Up Scheduling) Schedule follow up internal and external diagnostic and therapeutic orders creating a patient itinerary based on provider orders. * Assist patient with MyChart activation and support. * Ensure proper front desk coverage until last patient is dismissed from the clinic. * Must be able to perform the professional, clinical and or technical competencies of the assigned unit or department. * These statements are intended to describe the essential functions of the job and are not intended to be an exhaustive list of all responsibilities. Skills and duties may vary dependent upon your department or unit. Other duties may be assigned as required. Required Education and Experience * High School Graduate or GED. * 1 or more years direct customer service in a health care or contact center environment Preferred Education and Experience * College coursework completed towards an Associate's or Bachelor's Degree * Experience in a call center work environment * Working knowledge of medical terminology * Working knowledge of EPIC or other patient/customer database * Clerical, registration and/or customer service experience within a health care setting Required Language Skills * Fluent English - Ability to read, write, speak, and understand. Preferred Language Skills * - If bilingual-documented proof of competencies via language proficiency assessments Knowledge Requirements * Basic computer skills including Microsoft Excel, Word, Outlook and Teams. * Ability to maintain patient confidentiality * High level of customer services skills focusing on problem resolution Time Type: Part time Job Requisition ID: R-46032 We are an equal employment opportunity employer without regard to a person's race, color, religion, sex (including pregnancy, gender identity and sexual orientation), national origin, ancestry, age (40 or older), disability, veteran status or genetic information. Need help finding the right job? We can recommend jobs specifically for you! Create a custom Job Alert by selecting criteria that suit your career interests.

Title Registration Clerk - N Days - Full Time Great Bend Hospital / Career Interest: The Patient Registration Representative - GB is responsible for Inpatient/ Outpatient registrations. This position obtains proper patient identification, demographics, and financial information to adequately register and secure the patient encounter. Responsible for POS collections as required. Maintains a constant focus on providing excellent customer service to patients/ families and a professional image. Responsibilities and Essential Job Functions * Monitors schedule daily for patients arriving at the department for the day if applicable. * Responsible for admitting/registering scheduled and non-scheduled or emergent patients for the assigned department. * Conducts bedside admission on patients who are direct admits to the unit as needed. * Obtains identification to assure accuracy of demographic and insurance information. Enter information in computer system with correct spelling of patient name and diagnosis, date of birth, social security number, employer, guarantor and correct medical record number. * Greets patient and/or relative. Interviews and obtains or rechecks pertinent information. * As required, collects co-payments or deposits as appropriate for service being rendered. * Responsible to balance cash drawer as part of the end of the day process. * Explains facility policies and ensures patient and/or relative understands and signs the consent for treatment, and insurance forms at the appropriate time. Clear and accurate documentation should be entered on the appropriate forms and keyed into the computer system. * Complies with Medicare/Medicaid and other insurance rules and regulations. * Completes MSPQ as required for admission. * Attends and participates in staff training or education which relates to their position and would contribute to their knowledge. * Responsible for the inventory and release of patient valuables placed in the safe following all requirements as described in the department policy as needed. * Provide coverage as requested in all areas of Admitting following established guidelines. * Knowledgeable of administrative policies, department procedures, third party coverage and required admission and insurance documents. * Responsible for other duties or projects, which are assigned by Management. These may include special projects, telephone coverage, filing, scanning, copying and other duties as instructed. * Must be able to perform the professional, clinical and or technical competencies of the assigned unit or department. * These statements are intended to describe the essential functions of the job and are not intended to be an exhaustive list of all responsibilities. Skills and duties may vary dependent upon your department or unit. Other duties may be assigned as required. Required Education and Experience * High School Graduate or GED. Preferred Education and Experience * Clerical, registration and/or customer service experience within a health care setting. Knowledge Requirements * Knowledge of coding Information (clinical information that is in (alpha) numeric format), ICD-9 Codes, Rev Codes, and CPT Codes preferred. * Initial and Ongoing training in dealing with infection control. Trainings could include but are not limited to, blood borne pathogens, bodily fluids and bio-hazardous materials as it applies to your daily work environment preferred. Time Type: Full time Job Requisition ID: R-48455 We are an equal employment opportunity employer without regard to a person's race, color, religion, sex (including pregnancy, gender identity and sexual orientation), national origin, ancestry, age (40 or older), disability, veteran status or genetic information. Need help finding the right job? We can recommend jobs specifically for you! Create a custom Job Alert by selecting criteria that suit your career interests.

Title Registration Clerk (PRN, Great Bend Campus)- Weekend Night Nights - PRN Great Bend Hospital / Career Interest: The Patient Registration Representative - GB is responsible for Inpatient/ Outpatient registrations. This position obtains proper patient identification, demographics, and financial information to adequately register and secure the patient encounter. Responsible for POS collections as required. Maintains a constant focus on providing excellent customer service to patients/ families and a professional image. * HOURS FOR THIS POSITION ARE FRI AND SAT NIGHT 10:00PM-6:00AM* Responsibilities and Essential Job Functions * Monitors schedule daily for patients arriving at the department for the day if applicable. * Responsible for admitting/registering scheduled and non-scheduled or emergent patients for the assigned department. * Conducts bedside admission on patients who are direct admits to the unit as needed. * Obtains identification to assure accuracy of demographic and insurance information. Enter information in computer system with correct spelling of patient name and diagnosis, date of birth, social security number, employer, guarantor and correct medical record number. * Greets patient and/or relative. Interviews and obtains or rechecks pertinent information. * As required, collects co-payments or deposits as appropriate for service being rendered. * Responsible to balance cash drawer as part of the end of the day process. * Explains facility policies and ensures patient and/or relative understands and signs the consent for treatment, and insurance forms at the appropriate time. Clear and accurate documentation should be entered on the appropriate forms and keyed into the computer system. * Complies with Medicare/Medicaid and other insurance rules and regulations. * Completes MSPQ as required for admission. * Attends and participates in staff training or education which relates to their position and would contribute to their knowledge. * Responsible for the inventory and release of patient valuables placed in the safe following all requirements as described in the department policy as needed. * Provide coverage as requested in all areas of Admitting following established guidelines. * Knowledgeable of administrative policies, department procedures, third party coverage and required admission and insurance documents. * Responsible for other duties or projects, which are assigned by Management. These may include special projects, telephone coverage, filing, scanning, copying and other duties as instructed. * Must be able to perform the professional, clinical and or technical competencies of the assigned unit or department. * These statements are intended to describe the essential functions of the job and are not intended to be an exhaustive list of all responsibilities. Skills and duties may vary dependent upon your department or unit. Other duties may be assigned as required. Required Education and Experience * High School Graduate or GED. Preferred Education and Experience * Clerical, registration and/or customer service experience within a health care setting. Knowledge Requirements * Knowledge of coding Information (clinical information that is in (alpha) numeric format), ICD-9 Codes, Rev Codes, and CPT Codes preferred. * Initial and Ongoing training in dealing with infection control. Trainings could include but are not limited to, blood borne pathogens, bodily fluids and bio-hazardous materials as it applies to your daily work environment preferred. Time Type: Part time Job Requisition ID: R-47657 We are an equal employment opportunity employer without regard to a person's race, color, religion, sex (including pregnancy, gender identity and sexual orientation), national origin, ancestry, age (40 or older), disability, veteran status or genetic information. Need help finding the right job? We can recommend jobs specifically for you! Create a custom Job Alert by selecting criteria that suit your career interests.

Title Patient Registration Representative Mon-Wed 1:30p-7p; Sat-Sun 6:30a-7p Admitting Office Bell Hospital / Career Interest: The Patient Registration Representative is responsible for Inpatient/ Outpatient registrations for the Health System. Obtains proper patient identification, demographics and financial information to adequately register and secure the patient encounter. Responsible for POS collections as required. Maintains a constant focus on providing excellent customer service to patients/ families and a professional image. Responsibilities and Essential Job Functions * Must be able to perform the professional, clinical and or technical competencies of the assigned unit or department. * Monitors schedule daily for patients arriving at the department for the day if applicable. * Responsible for admitting/registering scheduled and non-scheduled or emergent patients for the assigned department. * Conducts bedside admission on patients who are direct admits to the unit as needed. * Obtains identification to assure accuracy of demographic and insurance information. Enter information in computer system with correct spelling of patient name and diagnosis, date of birth, social security number, employer, guarantor and correct medical record number. * Greets patient and/or relative. Interviews and obtains or rechecks pertinent information. * As required, collects co-payments or deposits as appropriate for service being rendered. * Responsible to balance cash drawer as part of the end of the day process. * Explains facility policies and ensures patient and/or relative understands and signs the consent for treatment, and insurance forms at the appropriate time. Clear and accurate documentation should be entered on the appropriate forms and keyed into the computer system. * Complies with Medicare/Medicaid and other insurance rules and regulations. * Completes MSPQ as required for admission. * Attends and participates in staff training or education which relates to their position and would contribute to their knowledge. * Responsible for the inventory and release of patient valuables placed in the safe following all requirements as described in the department policy as needed. * Provide coverage as requested in all areas of Admitting following established guidelines. * Knowledgeable of administrative policies, department procedures, third party coverage and required admission and insurance documents. * Responsible for other duties or projects, which are assigned by Management. These may include special projects, telephone coverage, filing, scanning, copying and other duties as instructed. * Must be able to perform the professional, clinical and or technical competencies of the assigned unit or department. * These statements are intended to describe the essential functions of the job and are not intended to be an exhaustive list of all responsibilities. Skills and duties may vary dependent upon your department or unit. Other duties may be assigned as required. Required Education and Experience * High School Graduate or GED. Preferred Education and Experience * 1 or more years of experience in clerical, registration and/or customer service within a health care setting. Time Type: Full time Job Requisition ID: R-46895 We are an equal employment opportunity employer without regard to a person's race, color, religion, sex (including pregnancy, gender identity and sexual orientation), national origin, ancestry, age (40 or older), disability, veteran status or genetic information. Need help finding the right job? We can recommend jobs specifically for you! Create a custom Job Alert by selecting criteria that suit your career interests.

Title PRN Patient Registration Rep KU Eye and Surgery Center / Career Interest: The Patient Registration Representative is responsible for Inpatient/ Outpatient registrations for the Health System. Obtains proper patient identification, demographics and financial information to adequately register and secure the patient encounter. Responsible for POS collections as required. Maintains a constant focus on providing excellent customer service to patients/ families and a professional image. Responsibilities and Essential Job Functions * Must be able to perform the professional, clinical and or technical competencies of the assigned unit or department. * Monitors schedule daily for patients arriving at the department for the day if applicable. * Responsible for admitting/registering scheduled and non-scheduled or emergent patients for the assigned department. * Conducts bedside admission on patients who are direct admits to the unit as needed. * Obtains identification to assure accuracy of demographic and insurance information. Enter information in computer system with correct spelling of patient name and diagnosis, date of birth, social security number, employer, guarantor and correct medical record number. * Greets patient and/or relative. Interviews and obtains or rechecks pertinent information. * As required, collects co-payments or deposits as appropriate for service being rendered. * Responsible to balance cash drawer as part of the end of the day process. * Explains facility policies and ensures patient and/or relative understands and signs the consent for treatment, and insurance forms at the appropriate time. Clear and accurate documentation should be entered on the appropriate forms and keyed into the computer system. * Complies with Medicare/Medicaid and other insurance rules and regulations. * Completes MSPQ as required for admission. * Attends and participates in staff training or education which relates to their position and would contribute to their knowledge. * Responsible for the inventory and release of patient valuables placed in the safe following all requirements as described in the department policy as needed. * Provide coverage as requested in all areas of Admitting following established guidelines. * Knowledgeable of administrative policies, department procedures, third party coverage and required admission and insurance documents. * Responsible for other duties or projects, which are assigned by Management. These may include special projects, telephone coverage, filing, scanning, copying and other duties as instructed. * Must be able to perform the professional, clinical and or technical competencies of the assigned unit or department. * These statements are intended to describe the essential functions of the job and are not intended to be an exhaustive list of all responsibilities. Skills and duties may vary dependent upon your department or unit. Other duties may be assigned as required. Required Education and Experience * High School Graduate or GED. Preferred Education and Experience * 1 or more years of experience in clerical, registration and/or customer service within a health care setting. Time Type: Part time Job Requisition ID: R-47849 We are an equal employment opportunity employer without regard to a person's race, color, religion, sex (including pregnancy, gender identity and sexual orientation), national origin, ancestry, age (40 or older), disability, veteran status or genetic information. Need help finding the right job? We can recommend jobs specifically for you! Create a custom Job Alert by selecting criteria that suit your career interests.

Title Credentialing Coordinator Bell Hospital, Broadmoor Campus / Career Interest: Coordinates the credentialing and onboarding of physicians and allied health providers for professional staff membership and health system privileges. Provides administrative support for medical staff functions including credentialing applications and files, bylaws policies and committee support. Serves as a resource for regulatory requirements for CMS, The Joint Commission and NCQA for delegated credentialing standards. Responsibilities and Essential Job Functions * Coordinates gathering and verification of primary source documentation for new applicants and reappointments. * Works collaboratively with other credentialing staff to respond to database report requests. * Works within crucial deadlines and with time sensitive information. * Perform monthly monitoring activities in accordance with regulatory guidelines. * Assists Director and Manager in implementing processes to adhere to regulatory requirements relating to credentialing and privileging. * Works in collaboration with provider enrollment and the Medical Staff Office to ensure receipt and confirmation of required documentation. * Assists with various organizational activities, including preparation of audits and reports as directed. * Attends meetings and takes minutes as assigned. * Maintains credentials files, filing information as received. * Supports office mission for service by receiving and screening calls for colleagues in their absence. * Facilitates and sustains mutually beneficial partnerships with people at all levels both internally and externally. * Values and models integrity by acting in a just, fair, and ethical manner. * Engages in continuing education. * Must be able to perform the professional, clinical and or technical competencies of the assigned unit or department. * These statements are intended to describe the essential functions of the job and are not intended to be an exhaustive list of all responsibilities. Skills and duties may vary dependent upon your department or unit. Other duties may be assigned as required. Required Education and Experience * High School Graduate Preferred Education and Experience * Associates Degree in Business Administration/Management Preferred Licensure and Certification * Certified Provider Credentialing Specialist (CPCS) - National Association of Medical Staff Services (NAMSS) * Certified Professional Medical Services Management (CPMSM) - National Association of Medical Staff Services (NAMSS) Time Type: Full time Job Requisition ID: R-48422 We are an equal employment opportunity employer without regard to a person's race, color, religion, sex (including pregnancy, gender identity and sexual orientation), national origin, ancestry, age (40 or older), disability, veteran status or genetic information. Need help finding the right job? We can recommend jobs specifically for you! Create a custom Job Alert by selecting criteria that suit your career interests.