Travel and Operations Associate
San Rafael, CA jobs
Job Posting: Travel and Operations Associate
Employment Type: Full-Time
The Hoffman Institute Foundation (HIF) is a mission-driven nonprofit dedicated to supporting personal transformation through immersive programs and faculty-led experiences. Each year, HIF facilitates hundreds of faculty travel arrangements, programs, and live events that require precise coordination and exceptional administrative support.
We are seeking a highly organized, detail-driven, and adaptable Travel and Operations Associate to join our Operations team. This role supports all faculty travel logistics, manages complex scheduling workflows, and assists with a wide range of administrative functions that ensure the smooth operation of Hoffman programs.
We are seeking a highly organized, detail-driven, and adaptable Travel and Operations Associate to join our Operations team. This hybrid role is based out of our San Rafael, CA office and includes a combination of in-office days and remote work.
About the Role
The Travel and Operations Associate plays a central role in managing end-to-end staff travel for the Hoffman Institute-including flights, hotels, ground transportation, communications, policy compliance, reimbursements, and vendor management.
This includes coordinating travel for all staff members traveling for programs, retreats, events, or other Hoffman-related work.
Key Responsibilities
Staff Travel Coordination (Primary Function)
Maintain and update the Travel Snapshot spreadsheet as schedules and travel needs shift across the organization.
Create and manage Task Reminders for all travel process steps for each course.
Issue Travel Reminders and provide airfare references for self-booking travelers.
Research flight options and book flights, hotels, and other travel arrangements.
Book and confirm ground transportation with multiple vendors; review weekly confirmations.
Create and send weekly Travel Summaries to faculty.
Notify retreat sites weekly of staff arrival times, when applicable.
Track, manage, and apply flight credits to ensure timely usage.
Work with Egencia and vendors to resolve booking issues and troubleshoot travel glitches.
Negotiate annual hotel contracts with corporate lodging partners.
Administer the Travel Stipend Allowance system, approving and updating stipends as needed.
Audit and approve Expense Reimbursement Requests (ERFs) and resolve discrepancies.
Reconcile the monthly travel credit card statement and attach backup receipts.
Maintain and update Travel Policy materials; assist faculty in policy compliance.
Faculty Scheduling & Support
Create program codes for all new programs throughout the year.
Administer and compile annual and biannual faculty scheduling surveys.
Maintain and distribute the faculty schedule, including 25-30 updates annually.
Update teacher assignments in FileMaker and notify the organization of schedule changes.
Schedule Webclasses and Intro Calls; issue monthly reminders and communicate changes to Marketing and Enrollment.
Support the Director of Faculty with confirming teaching assignments, managing the Scheduling Checklist, and compiling historical data.
General Administrative & Operational Support
Support special projects, events, and logistics that may involve staff travel coordination.
Manage contracts, logistics, vendor communications, and planning support for major events.
Review invoices, verify charges, and coordinate payments.
Respond promptly and professionally to staff travel and operational inquiries.
Work Style & Volume Expectations
This role is a strong fit for someone who:
Can switch between multiple unrelated tasks in rapid succession.
Manages a high daily email volume, often 25-50% of the workday.
Remains calm and organized during peak operational periods.
Enjoys maintaining complex tracking systems and detailed workflows.
Communicates clearly and professionally with faculty, vendors, and internal teams.
Excels in hybrid environment with both independent and in-office work.
Preferred Qualifications
3+ years in travel coordination, operations, administrative support, or logistics-heavy roles.
Experience managing large, detailed spreadsheets and multi-step tracking systems.
Familiarity with Egencia or other travel platforms.
Experience with tools such as FileMaker, SurveyMonkey, Box, BambooHR, or similar systems.
Strong written communication skills; ability to handle high email volume.
Experience in nonprofit, education, or retreat-based operational environments is a plus.
Additional Information
Work Location: Hybrid - onsite presence required in San Rafael, CA office several days each week.
Schedule: Monday-Friday, with occasional flexibility during peak periods.
Physical Requirements: Ability to work at a computer for extended periods.
Travel: Minimal to none; occasional in-person meetings or events may occur.
Who Thrives in This Role
You will thrive in this position if you:
Are organized, proactive, and detail-oriented.
Enjoy balancing structured workflows with dynamic daily priorities.
Excel in clear, consistent communication.
Appreciate being part of a mission-focused team supporting transformational work.
Take ownership of complex processes and see challenges as opportunities for improvement.
People Operations Specialist
Illinois jobs
Job Details Experienced Ronald McDonald House near Loyola Medical Center - Hines, IL Ronald McDonald House Charities Business Office - Hines , IL; Ronald McDonald House near Advocate Children's Hospital - Oak Lawn, IL; Ronald McDonald House near Central DuPage Hospital - Winfield, IL; Ronald McDonald House near Comer Children's Hospital - Chicago, IL; Ronald McDonald House near Lurie Children's Hospital - Chicago, IL Full Time Not Specified $26.45 - $31.25 Hourly Day Human ResourcesDescription
We exist so families can get better together. Each night, we keep 181 families close to the care and resources they need through six area Ronald McDonald Houses and four Ronald McDonald Family Rooms . Enabling families to stay close to their hospitalized child supports the health and well-being of the child and saves families more than $10 million in hotel and food costs each year. We also operate the Ronald McDonald Care Mobile program, providing medical care to children in underserved areas. RMHC-CNI is an independent not-for-profit 501(c)(3) organization.
The People Operations Specialist plays a critical role in supporting the mission of Ronald McDonald House Charities of Chicagoland & Northwest Indiana (RMHC-CNI) by ensuring seamless administration of payroll, benefits, talent acquisition, performance management, onboarding, and broader People Operations initiatives.
Reporting directly to the Chief People Officer, this role manages day-to-day People Operations processes, maintains accurate employee records, ensures compliance with policies and employment laws, and delivers exceptional team member experience. The ideal candidate is highly organized, detail-oriented, resourceful, and committed to fostering a positive, mission-driven culture.
Responsibilities
Recruitment & Onboarding
Post job openings on internal and external job boards and maintain accurate job descriptions.
Conduct initial phone interviews for select positions and coordinate hiring team scheduling as needed.
Assist with preparing offer letters, conducting digital reference checks, and initiating background screenings.
Support onboarding and orientation for new employees, ensuring a smooth and positive experience.
Prepare welcome materials, order name badges, and enter new hires into People Operations systems.
People Operations & Team Member Support
Maintain accurate employee records in Paycom and assist with data entry, updates, and reporting.
Ensure compliance with recordkeeping and retention policies.
Act as a resource for employees and managers, answering questions related to People Operations policies, payroll, benefits, and procedures.
Partner with the Chief People Officer to implement People Operations initiatives, policies, and process improvements.
Support drafting and distribution of People Operations communications, including onboarding instructions, policy updates, and benefit announcements.
Payroll & Benefits Administration Support
Partner with the Chief People Officer and external payroll vendors to ensure accurate and timely processing of payroll.
Assist with reviewing employee timecards, entering data, and reconciling payroll adjustments as needed.
Support benefits administration, working closely with benefits providers and external benefits support, to assist team members with enrollment, changes, and resolving issues.
Help manage open enrollment, benefit communications, and invoice reconciliation.
Employee Engagement & Recognition
Assist with the coordination of employee engagement initiatives and recognition programs.
Provide support for organization-wide employee engagement events.
Collaborate with colleagues from across the organization to enhance employee experience and foster a positive, inclusive culture aligned with our organizational values.
Compliance & Leave Administration
Support the administration of employee leaves, including FMLA, short-term disability, and accommodation requests.
Ensure accurate documentation, and coordinate with payroll and benefits providers as needed.
Help maintain compliance with federal, state, and local employment laws by assisting with required reporting and audits.
Performance Management & Process Support
Assist with the planning and execution of annual performance management and compensation processes.
Proactively identify opportunities for process improvement, recommending enhancements to policies, systems, and tools.
Serve as back-up to the Chief People Officer when needed, making non-policy decisions.
Qualifications
Bachelor's degree in Human Resources, Organizational Management, Business Administration (with an HR focus), Nonprofit Management (with an HR focus), Psychology, Communications, or a related field preferred.
Minimum 3 years of Human Resources or People Operations experience, ideally within a nonprofit or mission-driven organization.
Proficiency with HRIS platforms (recent Paycom experience required).
Strong Microsoft Office skills, particularly Excel.
Familiarity with benefits platforms and payroll systems.
Exceptional attention to detail and accuracy in managing data and records.
Excellent organizational and time management skills with the ability to prioritize multiple projects.
Strong written and verbal communication skills.
Solid knowledge of employment laws, benefits programs, and compliance practices.
Demonstrated ability to handle confidential information and exercise sound judgment in sensitive situations.
Comfortable working fully on-site with occasional flexibility as needed.
Positions scheduled to work 30 hours or more per week are eligible for the following benefits:
Medical, Dental, Vision
Basic Life, Short-term, and long-term disability, voluntary employee/spouse/child life insurance
Flexible Spending, Dependent Care, and Commuter Benefit Accounts
Employee Assistance Program
401(k)
PTO
At Ronald McDonald House Charities of Chicagoland and Northwest Indiana, we believe in diversity, equity, and inclusion in the workplace, and we welcome and will consider applications for employment from all qualified candidates, regardless of race, color, gender, national origin, religion, age, sexual orientation, gender identity, gender expression, genetic information, individuals with disabilities, pregnancy, marital status, status as a protected veteran or any other status protected by applicable law.
Ronald McDonald House Charities of Chicagoland and Northwest Indiana provides reasonable accommodation to qualified individuals with disabilities as part of the application or hiring process or to perform the essential functions of their job. If you need assistance accessing or reading this job posting or otherwise feel you need accommodation during the application or hiring process, please contact **********************. Reasonable accommodations will be determined on a case-by-case basis.
Receptionist/Operation Specialist
Chicago, IL jobs
Job Description
The Operation Specialist is an administrative resource that will perform a wide variety of professional and administrative support to the Operations Team, in addition to provide customer service to the Evangelical Covenant Church's constituency. This position provides timely and responsive support with administrative systems, processes and technology utilized in 8303, while also responding to multiple inquiries from the public, using different communication mediums. This specialist holds knowledge, proficiency, and skills in the day-to-day operations of our 8303 ministry efforts and conceptualizes and formulates recommendations for efficiency and effectiveness for individual and collective team efforts.
Essential Functions
Engage in a professional, hospitable, and courteous manner in electronic, phone and in-person communication with all constituents.
Greet persons entering establishment, determine nature and purpose of visit, and connect them to corresponding destinations/person, according to building policies and protocols.
Process inquiries from constituency; respond and/or direct to the appropriate person according to need.
Operate reception area equipment in answering and screening calls/emails, directing and providing information, and/or taking and forwarding messages from constituency, as deemed necessary and appropriate
Work with Director of Ministry Services for Operations to improve and standardize processes across the Operations team to achieve projected outcomes.
Coordinates logistics and provides support for ministry meetings and their corresponding stakeholders.
Ensures all meeting logistics and engagement reflect the mission, vision, values, goals, and standards of the Covenant and Covenant leadership.
Effectively communicates in verbal and written form with stakeholders to support effective and timely preparation and engagement.
Prepares written, presentation, communication, and recordkeeping resources to be utilized throughout meetings.
Manages ministry, meeting and participant expenses and reimbursement requests in a timely fashion, and ensures adherence to Finance Office guidelines for payments and reimbursements for the Operations Team.
Oversee ECC's master meeting schedule, in order to lead and guide communication, reviews and approvals in a timely manner. Oversee and synchronize staff calendars to optimize staff time with constituency.
Gain working familiarity with all operational playbooks, procedures and policy documents to resource compliance considerations.
Ensure web presence and campaigns remain current and responsive to team/ministry objectives.
Utilize various office machines and computer applications to expedite daily operations, procedures, or tasks.
Ensure material and supplies inventory is maintained, accordingly.
Make travel arrangements (flight, lodging, etc.) and manage event registration for staff in accordance to travel policies.
Manage, produce, or collate incoming/outgoing mailings and correspondence, as requested.
Other duties as assigned by the Director of Ministry Services for Operations or by the Chief Operations Officer
Education and Experience:
Required: Bachelor's Degree with no less than 5 years of experience in an administrative role with heavy customer service emphasis, including supporting multiple staff. Proficiency with project management and CRM database system, preferably Raiser's Edge or Salesforce. Proficiency with project management software like ClickUp, Microsoft Project, Basecamp or Trello. Proficiency with other Microsoft and Windows applications and web technologies.
Preferred: Personal engagement in a ministry/nonprofit setting.
Skills
Capable to operate with discretion and confidentiality at all times.
Works well under pressure and is able to accomplish multiple tasks with conflicting priorities and timelines.
Ability to track and report progress on a wide range of tasks, simultaneously.
Detail oriented, with strong organizational skills and skills related to prioritization and time-management.
Maintains a high level of accuracy in the preparation of documents, reports, and correspondence.
Understands administrative and clerical procedures and systems such as word processing, managing files and records, transcription, formatting and designing forms and other documents, and can operate at a high level with invoices, budget sheets, and Excel.
Capacity to respond to and deal with a range of ad hoc queries/requests.
Maintains flexibility in approach and adjusts actions when appropriate.
Coordinates and manages logistics for small and large meetings.
Excellent management and people skills to embrace diversity of schedules, backgrounds, formats, contexts, etc.
Uses critical thinking skills, applying logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to address challenges.
Self-starter, with the ability to work independently.
Environment Conditions
Must be able to work occasionally on weekends for meetings. Able to work well in professional office setting, and occasionally work in remote locations. Must be willing to engage in domestic travel, occasionally. Must be versatile and able to work for prolonged segments sitting or standing. Must engage frequently with office tools and equipment, such as: computer, copier, phone, web-conferencing equipment, printers, etc. Must be able to occasionally lift or move items, less than 35lbs.
Temp Program Operations Specialist - Evangeline's House
Spokane, WA jobs
DEPARTMENT: EVANGELINE'S HOUSE PROGRAM OPERATIONS SPECIALIST STATUS: FULL TIME, NON-EXEMPT SUPERVISOR: EVANGELINE'S HOUSE PROGRAM MANAGER MISSION STATEMENT: The Salvation Army, an international movement, is an evangelical part of the universal Christian Church. Its message is based on the Bible. Its ministry is motivated by the love of God. Its mission is to preach the gospel of Jesus Christ to meet human needs in His name without discrimination.
SCOPE OF POSITION:
Program Operations Specialists working in Evangeline's House and provide temporary shelter, care, compassion, meals, and supervision for up to six Washington State Foster Care youth (10-17 years) and emerging adults (18-20 years) in emergency placement situations for a maximum of 30 days while awaiting placement.
EDUCATION AND WORK EXPERIENCE:
* Have a high school diploma or GED
* Two (2) years of successful experience working with youth
KNOWLEDGE, SKILLS AND ABILITIES REQUIRED:
* 21 years of age
* Pass a Criminal Background Check
* Pass a DSHS Background Check
* Be emotionally mature and stable in order to provide consistency, structure, and nurturing.
* CPR/First Aid training
* Blood borne pathogen/HIV training
* De-escalation and restraint training
* Produce a recent negative TB test
* Food Handlers permit
* Capable of auditory and visual supervision; verbally and physically interact with children in care
* Possess skills/abilities to successfully work with the challenging behaviors of youth in care
* Effective communication and problem-solving skills
* High personal standards of cleanliness and thoroughness
* Be available to be on-call to cover other shifts during the week; some Holidays
ESSENTIAL DUTIES:
* Attend monthly staff meetings & trainings
* Training Tracts - required readings & reports for one year
* Work well within a team
* Communicate program needs & client needs to supervisors
* Directly supervise youth in care
* Be able to communicate effectively with professional agencies and administration
* Actively lead, participate in the client's daily activities including, meal times, sports activities, learning activities, swimming, field trips & tutoring
* Follow posted schedules unless directed otherwise by a supervisor
* Document client's daily activities
* Model appropriate social and interpersonal behaviors for youth in care
* Assist youth in identifying and meeting their physical needs
* Follow and ensure compliance of all Child Safety policies and procedures
* Ensure HIPPA. WAC guidelines, contract, licensing and local policy and procedures compliance
* Properly implement behavior management (de-escalation and restraint)
* Comply with youth disciplinary guidelines
* Offer guidance to the youth as needed
* Clean the facility when needed
* Do laundry when needed
* Assist with snow removal when necessary
* Serve food to the youth at meal times, as well as provide snacks throughout the day
* Maintain facility security by ensuring windows and doors are locked; report any security concerns. Contribute to a positive morale in the program.
* Develop positive, professional relationships with coworkers
* Accompany youth to school and appointments as needed (driving, riding or walking)
* All other duties as assigned
PHYSICAL REQUIREMENTS:
* Sit, walk, stand, bend, squat, climb, kneel, and twist on an intermittent or continuous basis
* Grasp, push, pull, objects such as files, file cabinet drawers, carts, doors, and reach overhead
* Operate a telephone
* Operate a desktop computer
* Access and produce information from a computer
* Understand written information
Qualified individuals must be able to perform the essential duties of the position with or without accommodation. A qualified person with a disability may request a modification or adjustment to the job or work environment in order to meet the physical requirements of the position. The Salvation Army will attempt to satisfy requests as long as the accommodation needed is reasonable and no undue hardship would result.
The Salvation Army is an Equal Opportunity Employer: Minorities/Women/Veterans/Disabled.
Auto-ApplyBOLD & GOLD Operations Specialist and Wilderness Instructor
Seattle, WA jobs
We have a strong commitment to equity The Y actively promotes a culture free from bias and injustice. We are dedicated to removing institutional and systemic barriers that result in oppression and racism. We will be accountable to marginalized communities for creating equitable and sustainable environments where social justice is woven into every facet of our programs, and by caring for our communities in a culturally versatile and respectful manner.
Hiring Range: $135.00-$165.00/day
Tell me about this job!
Do you want to make a difference in the world and have fun while doing it? As a Wilderness Instructor, you and your co-lead will be responsible for the physical and emotional safety of up to 10 participants while engaging them in activities such as backpacking, rock climbing, and mountaineering in the beautiful Pacific Northwest. Instructors work from a set itinerary, manage the risks of backcountry travel, and facilitate a variety of workshops and activities that help participants develop their own leadership style.
BOLD & GOLD is dedicated to inspiring courage and confidence in diverse groups of youth through outdoor adventures. As a program of the Camping & Outdoor Leadership branch of the YMCA of Greater Seattle, BOLD & GOLD offers year-round partnership programs and summer expedition experiences. Partnership programs engage with schools, non-profits, and community-based organizations to design and implement transformative outdoor experiences. The summer expedition program runs single-gender and all-gender expeditions that engage youth through frontcountry and backcountry trips ranging in length from 5 to 15 days. BOLD & GOLD experiences take place in Mt Rainier National Park, North Cascades National Park, Olympic National Park, National Forests, Washington State Parks, and local green spaces. Activities include backpacking, rock climbing, kayaking, snowshoeing, fishing, art, and teambuilding. The goal of BOLD & GOLD is to increase confidence, courage, emotional intelligence, wonder, and community awareness in our participants. BOLD & GOLD believes these traits are the foundations of leadership and works to inspire participants to develop their own leadership style. BOLD & GOLD prepares young people to be the next generation of leaders through multicultural experiential education in the natural world.
Find out more at ****************************
What you'll get from working at BOLD & GOLD
* Individual membership to the YMCA of Greater Seattle
* Free access to mental health resources
* Rapidly accruing paid time off (PTO)
* Subsidized ORCA Transit Pass
* Access to discounted gear and equipment through pro deals
Responsibilities
What you'll be doing
* Lead 5-15 day wilderness-based backpacking, paddling, rock climbing or mountaineering courses with an emphasis on multicultural leadership.
* Build strong rapport with participants and staff, foster positive group development, create structure, and draw learning from experiential activities.
* Model cultural humility and celebrate diversity, effectively working with people of different identities, backgrounds, experiences, and abilities.
* Ensure both a physically and emotionally safe and inclusive environment for youth and staff.
* Transport participants in 14-passenger mini-buses to and from program areas.
* Manage the unique risks of outdoor climbing and mountaineering programs.
* Other duties as assigned.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Work Environment
BOLD & GOLD is based out of the Cascade People's Center (CPC), located in Seattle, WA. BOLD & GOLD courses begin and end at the CPC. BOLD & GOLD programming takes place in remote wilderness locations (national park, national forest, state park land) across Washington State.
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
Employees must be able to lift and carry items weighing up to 50lbs, safely travel over varied terrain (trails, tree roots, boulder/rock fields, shoreline, mud, snow, ice) up to 15 miles per day, be comfortable spending multiple days and/or weeks in a wilderness setting, communicate both verbally and non-verbally with other staff, volunteers, and participants. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Position Type/Expected Hours of Work
This is a seasonal exempt position and staff are paid a daily rate. There is an optional Backcountry Skills Training in early June that new staff are encouraged to attend. All Staff Training occurs in mid-June and instructors can expect to have three to five field-weeks of work (usually about 35 - 55 working days) between late June and late August.
Travel
BOLD & GOLD employees must be able to commute to the Cascade People's Center, 309 Pontius Ave N, Seattle, WA 98109. Parking is not available onsite, but there is paid public parking located around the building. The area is serviced by several public bus routes. All travel required for work will be done in YMCA vehicles. This is an Authorized Driver position, read more in the Position Requirements.
Code of Conduct for Applicants
Qualifications
What we're looking for in an applicant
* Two or more years of experience working with teens in an organized setting, including facilitating activities that address issues facing adolescents.
* Excellent judgment and decision-making skills.
* Strong group facilitation, communication, and conflict resolution skills.
* Knowledge of developmental needs of teens; demonstrates an understanding of the needs of teens and the ability to evaluate their needs individually.
* Experience making the transference of a wilderness experience relevant to the everyday lives of underserved youth.
* Personal or professional experience in backpacking, rock climbing, paddling, and/or mountaineering.
* Be able to hike and/or backpack over a variety of terrain and teach techniques for approaching that type of terrain.
* Have experience and knowledge of basic backcountry equipment or techniques such as stove use, bear hangs, water purification, and/or shelter craft.
* Have experience and knowledge of reading maps and using them for navigation.
* Effectively manage physical risks for yourself and participants including terrain, weather, and wildlife interactions.
* Other applicable education, training, and experience, which provide the knowledge, abilities, and skills necessary to perform effectively in the position will be considered.
* Current WFA and CPR Certification*
* Current Washington State Food Handlers Permit*
* Leave No Trace 101 Certification*
BOLD & GOLD uses 14-passenger mini-buses to transport passengers and equipment to trailheads and campsites. This includes driving on interstates, city streets, and rural roads.
This safety-sensitive role requires transporting clients as "authorized drivers" for the Y. Potential offers will be contingent upon meeting the following conditions: Being 21+, having a valid driver's license for at least three years and possessing a driving record that meets Y standards (no more than two moving violations within the last three years, no significant incidents such as reckless driving, DUI/DWI, no tickets 20+ miles above the speed limit etc. within the last 5 years). You must also pass a drug screen that will test for impairing substances, including marijuana.
* Required by start date
Preferred Education/Experience
* Current WFR or W-EMT Certification
* Prefer knowledge of and previous experience with diverse populations (language, culture, race, physical ability, sexual orientation, etc.). Ability to speak any language in addition to English may be helpful.
* Experience with anti-racism practices.
MISSION STATEMENT
Building a community where all people, especially the young, are encouraged to develop their fullest potential in spirit, mind, and body.
OUR VALUES
* Respect
* Responsibility
* Honesty
* Caring
* Passion for Excellence
YGS is an equal opportunity employer and is committed to creating a diverse and equitable work environment. Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by local, state, or federal law.
All job offers are contingent on the results of a background check. We participate in the Federal E-Verify system.
Auto-ApplyAudience Operations Specialist
Santa Monica, CA jobs
Audience Operations Specialist
Who Are We
We are a global community that is driven by the creative spirit of Los Angeles. Through an inspiring mix of music, news, and culture, we bring joy and connection - online, in-person and on the radio. Always excellent, accessible, and often unexpected, we are a constant source of fuel for the imagination, education and good vibes. At least, that is what our members tell us.
As NPR's flagship member station in Southern California for more than 30 years and a community service of Santa Monica College, KCRW is the next generation of public media.
How You'll Make An Impact
The Audience Operations Specialist plays a critical role in supporting the systems that power audience growth and engagement. You'll be the first line of support for the tools our teams rely on, from project management platforms to CRM and AI tools. You'll help us uncover smarter, more efficient ways of working.
This is a great opportunity for someone who enjoys improving processes, supporting teammates, and connecting the dots between tools and strategy. You'll work across the entire Audience Department, helping everyone use our tech stack with confidence and clarity.
The position reports to the VP, Membership and Marketing, and is a full-time, non-exempt position.
Here's What You'll Do:
Systems Support
Serve as team lead on newly adopted tech systems and optimize team use
Audience tech systems superuser, fielding internal team questions
Escalate complex issues to the CRM Systems Specialist, Salesforce Consultant, and tech team.
Maintain support documentation and help onboard new team members to key tools.
Project & Workflow Optimization
Partner with the Audience and Development team leads to identify bottlenecks and recommend improvements.
Lead projects that reduce manual tasks and introduce automation or AI-driven enhancements. Manage timelines, stakeholder check-ins and feedback, vendor relationships, and internal communications and updates.
Data Analysis & Insights
Support data and reporting requests across the team. Create and maintain reports, dashboards, and data exports.
Translate complex data into actionable insights to inform team decisions.
Audience Team Support
Staff audience events as assigned
Perform additional tasks as required or assigned
Must be self-motivated, with limited direction from manager
Here's What You'll Bring:
2+ years of experience working in business operations, systems & process improvement, or tech project coordination (preferably in the media, entertainment, or nonprofit industries)
1+ years of experience with data reporting analytics
Advanced Excel and Google Sheets skills
Skilled in project management tools (e.g., Monday.com), content management systems (e.g., Contentful), CRM platforms (e.g., Salesforce NPSP, HubSpot), AI tools (e.g., ChatGPT, Gemini), and analytics tools (e.g., Domo, Google Analytics)
Strong written and verbal communication skills, with the ability to explain technical concepts to non-technical stakeholders and build positive relationships easily and with authenticity at all levels of the organization
Ability to interact effectively with cross-functional teams and external vendors
Ability to quickly learn new systems & processes and a commitment to continuous improvement
Excellent troubleshooting skills, with a keen eye for identifying issues, diagnosing problems, and implementing solutions quickly and effectively
Strong analytical skills, able to use data to make informed decisions and improve performance
Ability to thrive in a fast-paced, ever-changing environment with evolving product priorities
Love of Los Angeles, KCRW, and its mission.
What We Offer
Salary Range : $33.65- $38.46
Eligible for overtime and premium working holiday pay rate
Sick Leave award
Vacation Leave accrual
Paid Holidays
Health insurance (including medical, dental, vision, FSA, life and AD&D) eligibility
403(b) with company match
Passionate office environment surrounded by an incredible community of curious and talented colleagues
KCRW is a qualifying employer under the Public Service Loan Forgiveness (PSLF) program - read more here to determine your eligibility
KCRW aims to be representative of Southern California, and candidates with traditionally underrepresented backgrounds and perspectives are encouraged to apply.
KCRW is an equal opportunity employer and actively recruits to promote diversity in our workforce. Qualified applicants are considered for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, status as a parent, national origin, disability, family medical history or genetic information, political affiliation, military service, or other non-merit based factors.
Auto-ApplyFiscal Operations Associate
Philadelphia, PA jobs
The Part-Time Fiscal Operations Associate is an essential member of Congreso's fiscal team, responsible for supporting accounts payable and overall financial operations. This role serves as a key liaison between the Administrative and Programmatic Divisions, requiring strong financial skills, attention to detail, and effective collaboration across departments. The Fiscal Operations Associate is primarily responsible for the following:
Managing credit card payments and processing related transactions.
Posting journal entries accurately and maintaining organized transaction records.
Communicating with staff regarding expense coding and payment details.
Ensuring adherence to internal controls and compliance with fiscal policies.
Learning and utilizing accounting software tools, including Microsoft Dynamics GP, Fidesic Accounts Payable Automation, SAP Concur, and Pivot Payables.
This position reports to the Accounting and Payroll Director. This is a Remote position.
The Fiscal Operations Associate applies the principles of the organization's signature service delivery approach, Primary Client Model (PCM™), by promoting a positive employee-focused experience that is appreciative of the unique strengths, values and needs that each employee brings to the workplace; and by using data to inform and drive decision making. Attention is given to compliance, quality assurance, and best practices as they relate to employee experience, records management, and data integrity and usability.
Congreso is committed to attracting and retaining candidates who have a passion for their work and will serve as ambassadors of the agency's mission, values, and DEI&B vision. We encourage all qualified individuals, including those of diverse backgrounds, differently abled, LGBTQ+, and women to apply. Congreso is an Equal Opportunity Employer.
Essential Functions
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential
functions listed below.
Represents Congreso's mission, values, and commitment to diversity, equity, inclusion, and belonging and will be an ambassador of our work.
Fiscal Operations
Regularly updates monthly Accounts Payable credit card worksheet that tracks payment status of operational expenses for Congreso and its entity 2800 American Street Company.
Downloads and saves monthly expenses for backup needed for grant reimbursements and recovery of Full Time Employee (FTE) expenses.
Saves and/or combines PDF files as needed for grant requirements.
Journal Entries
Posts monthly credit card expenses in Microsoft Dynamics GP for Administrative Division's credit card expenses.
Other Responsibilities
Supports other Accounts Payable and fiscal functions as needed to meet monthly deadlines.
Competencies (Knowledge, Skills, and Abilities)
All Staff Competencies
Basic understanding of Congreso's mission, values, DEI&B vision, Mission2Impact, Primary Client Model, programs, and services.
Demonstrates knowledge and understanding of the community needs and demographics.
Ability to understand, acknowledge, and assess client needs to provide a timely, trauma informed approach in service.
Ensures the appropriate handling of sensitive information and understanding for issues such as confidentiality, domestic abuse, child abuse, and mandated reporter requirements.
Adheres to all Congreso, departmental, programmatic, and security policies, procedures, and guidelines.
Attends all Congreso trainings and in-services as required, including relevant professional groups to maintain professional, requisite knowledge and licensure.
Attends, participates, and facilitates relevant staff meetings to promote communication and execution of goals.
Ability to effectively use standard office equipment, including a variety of common software programs such as Office365.
Follows through on assignments, works in a timely manner, within established deadlines, and completes special projects specific to the function of the department, as needed or as directed by supervisor.
Demonstrates ability to work independently and collaboratively with diverse groups, in a compassionate, courteous, and respectful manner that fosters an inclusive environment.
Strong written and verbal communication skills including effective and respectful communication with individuals and groups.
Bilingual (Spanish/English) written and verbal skills a plus.
Supervisory Responsibilities:
This position does not have supervisory responsibilities.
Minimum Experience, Education, and Qualifications
Minimum Education:
Associates in accounting or Bachelor degree a plus.
Minimum Experience:
Experience in nonprofit accounting a plus.
Computer proficiency in cloud applications and Microsoft Office Suite required.
Excellent oral and written communications skills required.
Certification/License:
Mandated Reporter and Supporting Children and Families with Disabilities training certificates required and may be completed post hire.
Auto-ApplyCommunity Services Specialist- Job #479
Los Angeles, CA jobs
Job Description
COMMUNITY SERVICES SPECIALIST - QA
The Organization
North Los Angeles County Regional Center “NLACRC” is a private, non-profit agency that is contracted with the State of California, Department of Developmental Services, to provide services to individuals with intellectual and developmental disabilities. NLACRC is one of the largest regional centers in California and has proudly served the San Fernando Valley, Santa Clarita Valley, and Antelope Valley since 1974. We serve individuals across the lifespan from infants and toddlers, school age children, transition-age youth, to adults and aging adults.
Supervision
Receives general supervision from the Community Services Supervisor.
The Position and Job Summary
(These are examples of the types of duties that may be performed. Additional duties may be added.)
Supports service providers in continually improving service levels through consultation on best practices, program, monitoring, problem identification and exploration, complaint investigation, and providing group and individual training.
Collects service satisfaction information from consumers and families and agency staff. Writes detailed reports of evaluation findings, advises service providers on implementing corrective actions, follow-ups on implementation. (Quality Assurance (QA) emphasis.
Surveys agency staff, references performance contract to identify resource development needs. Locates potential providers, provides information and consultation on regulatory requirements, business issues.
Provides technical support during development. Trains potential providers on best practices in service delivery.
Represents the agency in transactions with Community Care and Health Care licensing, State Development Centers (SDC), the Department of Developmental Services (DDS), community agencies, and regulatory agencies.
Creates, maintains informational material for use by providers, regional center staff, consumers, and families. Consults with Consumer Services staff and assists in resolution complex service planning issues.
May act in a dedicated role as part of the agency's Community Placement Plan (CPP) by providing monitoring and quality assurance activities to vendored programs that are developed through the CPP Request for Proposals (RFP) process to serve individuals placed into the community from SDC, or individuals who are at risk of placement into an SDC. Collaborates with other Community Services Specialists (QA) as needed for monitoring and reporting. Reports to CPP committee regarding findings and observations of service implementation. May complete reports and update databases related to CPP projects as necessary for internal and external reporting.
Performs all other assigned duties as needed.
Employment Standards
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
Education & Experience
A typical way to obtain the knowledge and skills would be: A Bachelor's degree and four years of related experience. A Master's degree in a related subject may be substituted for two years of experience. Developmental disabilities, service provision techniques, current values and best practices, ability to understand and apply regulatory and statutory information during reviews or investigations, familiarity with day programs, supported employment and SLS services.
Skills and Abilities
Decision making, collaborative problem resolution, comprehending and communicating complex information, written and verbal communications, ability to work effectively with people from a variety of cultures. Ability to develop and facilitate trainings. Ability to conduct professional presentations. Ability to understand complex organizational systems and interdependencies with community resources. Exceptional ability to create rapport and manage collaborative relationships with numerous project partners. Proficiency in numerous standard Office Suite software programs and ability to learn new software applications.
Essential Requirements
A valid California Driver's License and transportation, or acceptable substitute is required.
NLACRC Offers an Excellent Benefits Package
We offer employees a variety of health and dental plans:
Health Insurance - NLACRC pays the full cost of coverage for certain Medical plans for employee only. We also provide a generous contribution to additional plans that the employee may select for employee only or employee and dependents costs.
Dental Insurance - NLACRC pays the full cost of the Dental DMO Plan for employees and eligible dependents. We also offer a Dental PPO plan with a low employee monthly contribution for employees and eligible dependents
Pre-Tax Flexible Spending Account for eligible health care expenses
Pre-Tax Dependent Care Flexible Spending Account for eligible dependent care expenses
No cost Life, Accidental Death & Disability, Long Term Disability Insurance for employees
No cost Vision plan for employees and eligible dependents
Retirement plan - NLACRC is a member of CalPERS which is a defined benefit plan that provides a monthly retirement allowance for eligible employees
NLACRC offers two (2) deferred compensation plans - 457 and 403(b)
Participate in the Public Service Loan Forgiveness program
Paid Time Off - Eligible for 3 weeks of accrued vacation in the first year, 8 hours per month sick time, education, wellness, and sabbatical time
Holidays - NLACRC offers 12 paid holidays throughout the year
Most positions are offered a hybrid - remote option
Please note that benefit costs are pro-rated for part-time employees.
Professional Development Opportunities & Growth
NLACRC values the professional development of staff! Variety of career paths for entry-level management positions for those seeking leadership opportunities in the social services field.
Diversity, Equity, and Inclusion
At NLACRC, we value and celebrate diversity! In September 2021, NLACRC launched an initiative to enhance and strengthen our commitment to diversity and belonging.
Compensation
This position is non - exempt.
NLACRC is an equal opportunity employer. Further, NLARC will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance
Compensation
This position is non-exempt. Regular Salary: $29.49 - $41.66 per hour
Exhibit Operations Specialist I
Chicago, IL jobs
Exhibit Operations Specialist I
Full Time
About the Adler Planetarium
The Adler Planetarium connects people to the universe and to one another. Whether introducing a guest to the Ring Nebula, a neighborhood school to a community partner, a research team to a network of citizen scientists, or one staff member to another, the Adler's focus on meaningful connections dates back nearly a century.
Today, the museum typically hosts more than half a million visitors annually and reaches millions more through youth STEAM programs, neighborhood skywatching events, online citizen science, and other outreach efforts. With Adler's support, people of all ages, backgrounds, and abilities gain the confidence to explore their universe together and return to their communities ready to think critically and creatively about any challenge that comes their way.
The Position
The Adler Planetarium is seeking an Exhibit Operations Specialist I to join our dynamic team on Chicago's Museum Campus. The Exhibit Operations Specialist will manage the opening and closing of exhibit galleries, perform routine maintenance, and ensure the optimal condition of exhibit spaces. Daily tasks include cleaning, conducting rounds, troubleshooting and repair, and maintaining the appearance of exhibits, galleries, and public spaces. The role also supports the Exhibits team with projects such as new exhibit builds, installations, digital wiring, graphic placement, and the upkeep of both mechanical and digital components.
This individual will also be responsible for:
Open and close museum exhibits and galleries, including turning on/off interactive components, equipment, computers, and lighting, and ensuring all components are clean and in safe working condition.
Serve as Exhibits support staff for Adler-sponsored evening events as assigned.
Inspect exhibits, galleries, displays, design lab spaces, and signage daily for wear and tear, and determine the need for repairs or refurbishment. Perform minor repairs and maintenance as necessary.
Respond to radio calls and take corrective action as needed or escalate issues to other staff.
Perform routine cleaning, dusting, vacuuming, mopping, scrubbing, and removing dirt, monitoring for wear and tear, support digital exhibitry wiring, installation, and conducting preventive maintenance on exhibit components (e.g., replacing wires, cables, lights, lenses, batteries, switches, keyboards, circuit boards, motors).
Handle material tasks such as emptying trash receptacles and loading/unloading trucks.
Execute larger maintenance projects as assigned, such as recabling, rewiring exhibits, inspecting and replacing mechanical components (belts, bearings, pulleys, and motors), cleaning and lubricating interactive components, repainting galleries, and replacing graphics and signage.
Assist with larger Exhibits team projects, including new exhibit production, major paint jobs, and graphic installations; support the maintenance of digital exhibit components.
Provide a positive customer-facing experience by presenting a neat and professional appearance, treating guests with respect, and assisting them to make the most of their visit.
The Work Schedule
The typical work schedule for this position is 35 hours per week, Tuesday through Saturday, from 7 AM to 3 PM or 8:30 AM to 4:30 PM. Some Wednesday mornings, from 8 AM to 4 PM, or Wednesday evenings, from 2 PM to 10 PM. Some early mornings, late evenings, weekends, and Holidays as assigned.
The Compensation & Benefits (Full-Time)
Base Pay Range: $23.00-$24.53/hr.
Work-Life Balance
35-hour workweek
Eligible to accrue up to 12 vacation days per year to start
3 sick days as of date of hire (can accrue up to 6.5 days per year)
7 Adler paid holidays
4 Personal Holidays (Prorated for new hires starting after January 1st)
Flexible Work Arrangements
Paid Family Bereavement Leave & Jury Duty
Paid Parental Leave
Competitive Health Coverage
Medical, Dental, & Vision insurance
Healthcare, Dependent Care & Commuter flexible spending accounts
Adler Paid Short-Term Disability insurance
Retirement Savings Plan
403B plan with Adler match
Adler's match is 100% vested immediately
Eligible to enroll as of the date of hire
Network of Support through our EAP programs
Resources to help address emotional, legal, and financial issues
Face-to-face, telephonic, and web-based services
Free subscription to the Calm Premium app
Employee Loan Program
Discounted Onsite Parking Program
Free Entrance to Chicago area museums and cultural institutions
The Person
We're looking for a reliable, detail-oriented team player with experience in museum operations, general maintenance, and hands-on work and repairs. The ideal candidate is comfortable working in tight spaces or at heights, can lift 50 pounds or more, and brings strong communication, time management, and problem-solving skills. A willingness to learn new technologies, improve existing skills, and adapt to challenges is essential. If you take pride in your work and enjoy collaborating with others, we'd be excited to hear from you!
Required Qualifications:
High School Diploma or GED
Minimum of two years of work experience
General fabrication and construction skills; familiarity with carpenter's shop tools and standard hand tools
Wall framing, sheathing, drywall patching, and painting skills
Ability to lift, carry, push, and pull loads of up to 50+lbs
Comfort working at elevated heights and in awkward spaces
Basic computer skills and experience with web searching and office software; strong aptitude for learning new technology
Ability to learn and retain new skills and a strong desire to improve existing skills
Efficient time-management skills and the ability to complete tasks accurately and on time
Commitment to consistent, high-quality, detail-oriented work
Reliable attendance and a strong work ethic
Team-oriented with the ability to work independently when appropriate
Ability to make decisions impacting staff and guest experience
Ability to take action to shut down exhibits or components in case of safety or operational concerns
Ability to determine when an issue should be escalated or resolved quickly
Ability to work in physically demanding environments
Preferred Qualifications:
Associate's Degree or 3+ years of professional work experience
OSHA General Industry Safety, Ladder/Lift Training
Experience in museum operations, audio-visual production, theatrical production/stagehand work, entertainment, or exhibitions
Proficiency with Arduino, Raspberry Pi, IT, and interactive technology (appreciated but not required)
Experience with Google G Suite, Slack, and MS Office Suite
The Adler Planetarium is committed to upholding its obligations as an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religious creed, national origin, physical or mental disability, protected Veteran status, age, or any other characteristic protected by federal, state, or local law.
Auto-ApplyTemporary Technical Community Activites Operations Associate
Los Alamitos, CA jobs
Temporary Technical Community Activites Operations Associate - 250246: N/A Description The overall purpose of this position is to assist in facilitating the business processes associated with IEEE Computer Society's Technical Communities Programs and Activities.
This includes, but is not limited to, assisting in managing contracts, vendors and invoicing for Computer Society TC Activities business operation, managing a portfolio of administrative-heavy TC activities, maintaining tracking and databases of the TC Programs and Activities Department.
The incumbent in this position works with Computer Society management, TCs and volunteer organizers, and other interested parties to ensure adherence to US and local laws as well as IEEE policies and various financial reporting standards, and contracts.
The role typically reports to the Associate Director of TC Programs and Activities.
The incumbent functions as an individual contributor and work is reviewed upon completion.
This position must be able to function with minimal supervision, in a deadline-oriented environment, and is able to recommend changes in departmental and IEEE Computer Society procedures/processes for management review and approval.
They will work with subject matter experts within the organization to create and present customer-centric improvements.
They will nurture and expand relationships to influence strategically important outcomes.
Key ResponsibilitiesAssist in managing contracts for new and returning TC Programs and Activities business operations Assist in the contracting and payment process for 3rd party vendors Report on financial status of TC Programs and Activities, including YTD, year to year, and future modeling.
Manage the customer invoicing and tracking process Create final reports for programs and activities so that they can close in a timely manner Assist with data entry into team Smartsheet database Reviews application submissions to ensure compliance with established quality-related metrics.
Ensures processing of all applications and payment of IEEE required fees for specific portfolio Works directly with the TC Activities Team and Computer Society Conference Activities Committee (CAC) to provide support for incoming applications Implements efficiencies approved by CAC within the overall workflow Review all new conference applications and work with CAC and TC Programs and Activities leadership to identify the appropriate technical committee for endorsement For new programs and activities, work with the appropriate committee and internal staff to complete and approve the budget; ensure compliance with all IEEE policies governing all financially sponsored activities including sponsorship, banking, contracts, etc.
Track Commission and Points received by TC Programs and Activities Department Provide feedback from TC Programs and Activities organizers on services offered, working towards improvements in services Qualifications Education: Bachelor's degree or equivalent experience Work Experience: 3-5 years:Must project a knowledgeable, confident and professional demeanor to staff, vendors/industry contacts and to volunteers, and be accepted as a reliable and go-to source of expertise Write reports, correspondence and memoranda, as well as prepare PowerPoint presentations Strong analytic and communication skills Must have demonstrated organizational skills and the ability to work independently If travelling internationally unexpired passport required Command of various Microsoft Office Suite software applications, especially Word, Excel and PowerPointEmail capability, preferably in Google applications Skills and Requirments: Excellent organizational skills and the ability to manage multiple projects and deadlines Self-starters, ability to work with minimal supervision, many interruptions, independently identify tasks & carry them out Working knowledge of computers & software, Microsoft Office, e-mail and experience in maintaining a relational database Proficiency working with an electronic sourcing and registration tool a plus (Cvent) Ability to understand new technology and have the vision to integrate technologies into existing processes and systems Intermediate to advanced knowledge in Windows, Excel, word processing, spreadsheets, PowerPoint, database Ability to read and interpret correspondence (as stated in Writing skills) from volunteers and members as well as IEEE staff Requires heavy interaction and necessary diplomacy with diverse staff and volunteer basis, including stakeholders in many departments, must have excellent communication skills and command of the English language The ability to work with people of varying levels of management and from a variety of cultures Excellent written communication is required.
This position has a lot of correspondence with volunteers and other IEEE members.
Must have the ability to write clearly, constructively and articulately.
Account/Portfolio Management experience preferred Association event planning experience preferred, but not required Must be committed to working both independently and as a team player Ability to relate well with others, build relationships and constructively interact with a variety of employees, volunteers and vendors Reliable and positive team player Great attention to detail, thorough and accurate work and deliverables Salary Range: $35-40/hr Job: Administration Primary Location: United States-California-Los Alamitos Schedule: Full-time Job Type: Temporary Job Posting: Dec 10, 2025, 11:19:09 AM
Auto-ApplyOperations Associate
Allentown, PA jobs
GENERAL DESCRIPTION
Operations Associates are the main point of contact for field trip and reserved program visitors at Da Vinci Science Center. As a member of the Operations Department, this role contributes to the seamless functioning of the science center, ensuring that visitors have a memorable and educational experience. There is no guarantee of minimum hours; however, up to 28 hours a week are possible. Schedules are dependent upon Science Center attendance, special events, booked programs, and personal availability. The flexible schedule includes some evenings, weekends, and holidays.
SPECIFIC JOB RESPONSIBILITIES
Deliver exceptional guest experience by serving as a key team member of group center operations. This position is often the first and last person our field trip visitors will interact with. Job responsibilities include, but are not limited to:
Provide and promote excellent customer service in an enthusiastic and engaging manner.
Assist field trip groups with a plan of action for their day's activities by providing personalized suggestions and disseminating museum information.
Utilize Doubleknot reservation system to check in field trip groups.
Facilitate the group lunch spaces.
Manage guest flow on the exhibit floor and engage visitors throughout the exhibit experiences.
Attend and actively participate in training sessions to understand and implement the Da Vinci Science Center's inquiry-based approach and demonstrate effective operations techniques.
Monitor and restock exhibit supplies as needed and report shortages.
Maintain safe and clean conditions for visitors. Address safety issues immediately.
Assist in the changeover of traveling exhibitions.
Run audio visual programming in the science theater.
Other duties as assigned.
REQUIREMENTS
High school graduate, GED
Superior customer service and communication skills with a professional work ethic.
Ability to work independently and unsupervised, as well as contribute within a team structure.
Ability to arrive at work location for all scheduled shifts on time.
Adheres to all established museum policies and guidelines.
Successful completion of a criminal background check including, but not limited to checks through Pennsylvania State Police, Federal Bureau of Investigation, and Pennsylvania Child Abuse Registry. Successful completion of Child Abuse Recognition and Reporting course for Mandated Reporters is also required. Additional clearances may be required as changing regulations are implemented.
Da Vinci Science Center relies on the same attributes that fueled the creative genius of the artist, scientist and inventor who is our namesake - curiosity and a thirst for both knowledge and understanding of the world around us.
Operations Associate
Los Angeles, CA jobs
Job DescriptionDescription:
JOB TITLE: Operations Associate REPORTS TO: Senior Director of Operations SCHEDULE: Monday-Thursday (10:00am-3:00pm) STATUS: Part-Time, 20 hours/week, Non-exempt CELL PHONE: Reimbursement for use Yes [ If yes, see driving policy below]
SALARY RANGE: $22.00/hr
Safe Place for Youth (SPY) is growing! We're excited to expand our programs and services, creating new opportunities to support youth experiencing homelessness.
ABOUT US:
Safe Place for Youth (SPY) is the leading service provider for youth experiencing or at-risk of homelessness in West Los Angeles. Founded in 2011, our agency offers trauma-informed, low barrier programs that support young people in exiting the streets and achieving stability so that they can thrive, not just survive. Our robust continuum of care includes street outreach, drop-in services, health and wellness programming, case management, education and employment services, and housing programs.
SPY is a unique social impact agency that is committed to overcoming structural barriers to equity, community collaboration, and innovative youth-focused programming. If you have the skills, passion and collaborative spirit, join our growing team of over 100 employees.
SPY strives to attract and develop individuals who reflect a broad spectrum of diversity, including (but by no means limited to) racial, ethnic, gender identity and socioeconomic dimensions. We believe that inclusion of diverse perspectives is essential to achieving long-term, systemic change. We explicitly seek applications from those who self-identify as coming from historically marginalized populations to enrich and elevate our equity-centered approach to problem-solving.
ABOUT THE ROLE:
The Operations Assistant works under the supervision of the Senior Director of Operations. The Operations Assistant supports the organization's operations team with a variety of administrative tasks, including but not limited to managing vendors, creating purchase orders and expense requests, corresponding with staff and external stakeholders, conducting administrative work, and planning meetings and events. To be successful in this role, you should be well-organized, have great time management skills, and be able to act without guidance.
WHAT YOU'LL DO:
A wide range of administrative tasks to support the Senior Director of Operations.
Define, maintain and refine internal processes that support to the operations team, coordinating internal and external resources to expedite workflow
Log, open, sort and distribute incoming mail
Conduct onsite and offsite assignments, coordination and purchases
Prepare meeting agendas and materials, and take meeting minutes
Prepare contracts and agreements for execution
Prepare PowerPoint presentations
Monitor budget including developing tracking mechanisms, tracking expenditures, providing reports, and liaising with finance. Maintaining expenditures and reconciling accounts; use budget tracking tool
Create purchase orders and expense forms; track and file invoices and expense forms
Participate in meetings as directed: generate agendas, record minutes, and support with follow-up and deliverables.
Creating presentations, documents, files, spreadsheets, and databases
Support the HR department with admin functions as needed
Perform administrative work such as scanning, filing, making copies, entering data, etc.
Supports COO in creating a sustainable and vibrant staff culture
Support with COVID-19 policy enforcement and tracking as needed
Support with HR tasks as needed
Multitask across multiple projects, triaging as necessary to ensure success
Maintain professionalism and strict confidentiality with all information and materials; exercise discretion
Order business cards for staff and manage business card submissions
Other duties and responsibilities as assigned to support the mission of the program and organization.
Requirements:
WHAT YOU'LL NEED:
Bachelor's Degree in any related field is preferred.
1-2 years of experience working in Operations or administrative functions is preferred.
Working in an uncompromising sense of integrity and ethics, discretion and confidentiality
A high quality of character and be honest, trustworthy and reliable
Ability to establish and maintain cooperative and effective working relationships with others.
Excellent knowledge of Google Suite, Slack, Adobe, Zoom is preferred
Strong analytical, writing and organization skills
Excellent time management skills with a proven ability to meet deadlines
Strong initiative and leadership skills
Ability to communicate effective
Self-starter attitude
WORK ENVIRONMENT AND PHYSICAL REQUIREMENTS:
Prolonged periods of sitting at a desk and working on a computer.
Changes in the environment, such as the office or outdoors.
Physical effort/lifting, such as sedentary- up to 15-20 pounds at times.
SPECIAL CONDITIONS:
Mandated Reporting Requirements: The person holding this position is considered a ‘mandated reporter' under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 Revised July 21, 2017 as a condition of employment.
COVID-19 Vaccination Requirements: Effective August 9, 2021, the State Health Officer has mandated that all workers, paid or unpaid, in homeless services organizations must provide proof of vaccination. If eligible for a booster shot, proof of booster is also required. If not fully vaccinated, weekly COVID-19 testing is necessary depending on the program. Please submit proof of vaccination to ************************. To request a reasonable accommodation or exemption, please get in touch with HR at the same email address. It's important to note that these accommodations are limited.
Driver Positions:
Applicants are required to provide a copy of their driving record from the Department of Motor Vehicles, along with a copy of their valid driver's license and proof of insurance. Job offers are contingent upon a satisfactory driving record. Examples of an unsatisfactory driving record include:
Suspended or revoked license
Three or more moving violations in the past 36 months
Any violations, including drugs, alcohol, controlled substances, within the past 24 months
Reckless driving, including hit and runs, within the past 24 months
At fault accidents, resulting in fatality or serious injury, within the past 5 years
The motor vehicle record will need to include a review of all states listed on the individual's employment application and resume. See instructions on obtaining your driving record below:
**************************************************************************************************************
For driver positions, driving is an essential job function and cannot be reasonably accommodated, employment may be discontinued.
NOTE: All staff members will be considered introductory employees for the first three months of employment and will not be considered regular employees until the conclusion of this period. SPY reserves the right to extend an employee's introductory period. In no way does the expiration of this introductory period change the fact that all employees are at-will. It is the supervisor's responsibility to orient the employee and to communicate the expectations of the supervisor and SPY, as well as to evaluate whether the employee has the necessary level of skill, job knowledge, motivation, and attitude to become a regular member of the SPY staff. New employees are also encouraged to seek guidance and assistance during this period. Employees who fail to demonstrate the expected commitment, performance and attitude may be terminated at any time during the introductory period. However, completion of the introductory period does not change or alter the “at-will” employment status. Employees continue to have the right to terminate their employment/business relationship at any time, with or without cause or notice, and SPY has the same right. The organization, in its sole discretion, may change the job duties, responsibilities and assignments of any position, at any time.
BENEFITS & PERKS:
Safe Place for Youth offers a competitive benefit package including comprehensive health coverage, 403b with agency contribution, and vacation/sick time. We also offer unique perks including weekly meditation/mindfulness and professional development opportunities that are tailored to your individual career growth.
EEO STATEMENT:
All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. Safe Place for Youth does not discriminate on the basis of any protected status under federal, state, or local law.
Safe Place for Youth is an equal opportunity employer committed to a diverse and inclusive workforce. In addition, the organization will consider employment-qualified applicants with criminal histories in a manner consistent with the requirements of the Los Angeles Fair Chance Initiative for Hiring.
Please include references in your application.
Community Services Specialist (QA/FHA) - Job #863
Los Angeles, CA jobs
Job Description
The Organization
North Los Angeles County Regional Center “NLACRC” is a private, non-profit agency that is contracted with the State of California, Department of Developmental Services, to provide services to individuals with intellectual and developmental disabilities. NLACRC is one of the largest regional centers in California and has proudly served the San Fernando Valley, Santa Clarita Valley, and Antelope Valley since 1974. We serve individuals across the lifespan from infants and toddlers, school age children, transition-age youth, to adults and aging adults.
Department - Community Services
Supervision
Receives general supervision from the Community Services Supervisor.
Scope
Position will perform a variety of functions that supports service providers in continually improving service levels through consultation on related regulation, best practices, program monitoring, problem identification and exploration, complaint investigation, and providing group and individual training.
EXAMPLES OF DUTIES: (These are examples of the types of duties that may be performed. Additional duties may be added.)
Serves as a “Quality Assurance Liaison” to designated service providers and monitors those services for compliance with program designs, consumer satisfaction, effectiveness in delivering intended outcomes, and compliance with regulatory and/or statutory requirements.
Act as subject matter expert and provide support and technical assistance to regional center staff and service providers about performance measures.
Manages the receipt, tracking, investigation, and resolution process for Whistleblower Complaints involving service providers.
Writes detailed reports of evaluation findings, advises service providers on implementing corrective actions, and follow-up on implementation.
Collaborates with other Community Services Specialists such as Quality Assurance (QA) and Resource Developer (RD) as needed for investigations, monitoring, follow-up activities and reporting.
Represents the agency in transactions with Community Care & Health Care Licensing, the Department of Developmental Services, community agencies, and regulatory agencies.
Internal liaison to Contract Administration and external liaison to Department of Developmental Services (DDS) for Service Provider Investigations and outcomes.
Monitor and maintain Whistleblower Complaints and Audit Reports.
Participate in the implementation of the Service Provider Quality Incentive Program, maintain records, and develop reports on the effectiveness of the outcome measures as established by DDS and NLACRC.
Prepare information material and provide trainings to Service Providers as needed per identified trends, and for new initiatives related to the Quality Incentive program and other related areas.
Employment Standards
Any combination equivalent to or likely to provide the required knowledge and skills is qualifying. A typical way to obtain the knowledge and skills would be: A Bachelor's degree in a related field and four years of related experience; or a Bachelor's degree and five years of related regional center experience. A Master's degree in a related subject may be substituted for two years of experience. Reliable transportation, valid CDL and acceptable driving record (or acceptable substitute) required.
Skills and Abilities
Understanding of family systems and appreciation for person-centered planning and thinking; empowering individuals to achieve their goals. Knowledge of intellectual and developmental disabilities, good organizational skills, demonstrated ability to work independently and cooperatively as a part of an interdisciplinary team, excellent verbal and written communication skills, and proficiency with MS Word and MS Outlook.
Knowledge: Developmental or related disabilities, social service provision.
Skills: Customer service, relationship building experience, and an understanding of regional center services and community resources. Must work successfully with people from a variety of cultures and backgrounds. Ability to understand and apply regulatory and statutory information during reviews or investigation. Decision making, collaborative problem resolution, comprehending and communicating complex information, written and verbal communication. Ability to develop and facilitate trainings. Ability to remain objective while conducting investigation.
Education/Experience: Bachelor's Degree in social work, psychology, or a closely related field from a four-year college or university and with related experience.
Essential Requirements
Service coordination is a community-based position that requires meeting with individuals served and their families in their homes, in the community, or in our office location. Must be comfortable working with a high degree of independence. Frequent telephone, virtual, and out-of-office meetings required. Valid California Driver's License and reliable and transportation, or acceptable substitute, required.
NLACRC Offers an Excellent Benefits Package:
We offer employees a variety of health and dental plans.
• Health Insurance - NLACRC pays the full cost of coverage for certain Medical plans for employee only. We also provide a generous contribution to additional plans that the employee may select for employee only or employee and dependents costs.
• Dental Insurance - NLACRC pays the full cost of the Dental DMO Plan for employees and eligible dependents. We also offer a Dental PPO plan with a low employee monthly contribution for employees and eligible dependents
• Pre-Tax Flexible Spending Account for eligible health care expenses
• Pre-Tax Dependent Care Flexible Spending Account for eligible dependent care expenses
• No cost Life, Accidental Death & Disability, Long Term Disability Insurance for employees
• No cost Vision plan for employees and eligible dependents
• Retirement plan - NLACRC is a member of CalPERS which is a defined benefit plan that provides a monthly retirement allowance for eligible employees
• NLACRC offers two (2) deferred compensation plans - 457 and 403(b)
• Participate in the Public Service Loan Forgiveness program
• Paid Time Off - Eligible for 3 weeks of accrued vacation in the first year, 8 hours per month sick time, education, wellness and sabbatical time
• Holidays - NLACRC offers 12 paid holidays throughout the year
• Most positions are offered a hybrid option (
must be a California Resident
)
Professional Development Opportunities & Growth
NLACRC values the professional development of staff! Many Consumer Services Coordinators gain experience and enter into Supervisor, Manager or Director positions.
Diversity, Equity, and Inclusion
At NLACRC, we value and celebrate diversity! In September 2021, NLACRC launched an initiative to enhance and strengthen our commitment to diversity and belonging.
Compensation
This position is non-exempt. Regular Salary: $29.49 - $41.66 per hour.
Development Services Specialist
Wernersville, PA jobs
Join a purpose-driven team at Caron Treatment Centers, where for nearly 70 years, we've been helping people find a path to recovery from addiction and rebuild their lives. We offer real careers with real opportunities for growth, comprehensive training, and a commitment to work-life balance. Our benefits include generous paid time off, company-paid life and disability insurance, professional growth and development, tuition reimbursement, a competitive 401(k) plan, and robust medical, dental, and vision plans. We're proud to foster a diverse and inclusive environment, with a culture of teamwork, compassion, and dedication to our mission. Start a career that saves lives at a company that values yours!
The Development Services Coordinator plays a key role in supporting the organization's fundraising, annual giving, and donor stewardship activities. This position is responsible for processing gifts and acknowledgments, managing tribute notifications, supporting employee campaigns, and coordinating event registrations. The Coordinator maintains accurate donor and event data within the CRM system, generates reports, assists with prospect research, and provides general administrative support to the Development team. This role requires strong attention to detail, excellent organizational skills, and the ability to work collaboratively across departments to ensure efficient and accurate development operations.
This position is full time, Monday- Friday. Candidates must have the ability to come to the Wernersville campus a few days per week. Starting salary is between $23-25/hr, depending on experience level.
Duties and Responsibilities:
Process gifts and acknowledgements for Annual Fund Program related to but not limited to direct mailings and web gifts.
Process tribute gifts and provide tribute gift notifications and mail to honorees and families.
Provide Employee Campaign support, process acknowledgments.
Supports the Development team as needed in following up on outstanding gifts. Coordinate all aspects of events registration. This includes but is not limited to recording information in the CRM system, gift entry, processing acknowledgments, providing weekly reports to event planners, maintaining event documentation, creating and managing event pages in collaboration with Regional Vice Presidents, managing registrations and RSVPs in collaboration with event planners, and closing out all programs and events as needed.
Provide periodic reports to the supervisor
Track and document patient scholarship letters for Endowed and Restricted Funds
Manage returned mail
Cross train with Development operations staff to learn all aspects of Development Services.
Maintain Development/Alumni Event Calendar/Staff Birthday list
Process department invoices
Order Office Supplies
Support prospect research initiatives as deemed necessary by the Senior Director of Development
Collaborates with Database Administrator & Analyst to maintain date integrity, including updating data in CRM on a periodic basis.
This job description reflects management's assignment of essential functions; it does not prescribe or restrict the tasks that may be assigned.
Physical Requirements:
The physical and mental demands described here are representative of those that must be met to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
Must be able to lift 20 lbs.
Ability to walk up/down steps daily
Education, Experience and Qualifications:
High School Diploma or equivalent, Bachelor's degree preferred
3-5 years of professional administrative experience, including data entry, and organizational work.
Experience in development services and/or using Raisers Edge database is strongly preferred.
Proficient using Microsoft Word, Excel and Outlook and Teams.
1 year of continuous sobriety is preferred, if in recovery.
Knowledge, Skills and Abilities
Excellent communication skills including writing, proof reading, and speaking.
Ability to manage multiple projects and work assignments from a variety of staff.
Excellent interpersonal skills both in person and by phone, with a high degree of professionalism.
Excellent organizational skills and attention to details.
Intervention Services Specialist
Normal, IL jobs
Full-time Description
The Baby Fold has been successfully wrapping services around children and families since 1902, offering life-critical support such as foster care, special education, early childhood programming, and post-adoption support. The Baby Fold is a unique resource with a strong and enduring heritage. We care for our youngest citizens so they can be blessed with loving homes, stable lives, and the futures they deserve.
Benefits:
Medical, Dental, & Vision Insurance
403(b) Retirement Plan
Life Insurance
Long & Short Term Disability
Health Savings Account
Flexible Spending Account and Dependent Care Plan
General Benefit time: Paid Vacation, Personal time, Sick time, and Paid Holidays
Tuition Reimbursement
Employee Assistance Program
Headspace Care - coaching, therapy, & psychiatry
Paytient - line of credit for medical, mental health, & veterinary services
Candidly - student loan navigation support
Mentorship, advancement, and professional development opportunities
Summary of Working as the Intervention Services Specialist: The Intervention Services Specialist will carry a blended caseload, consisting of families involved in Intact Family Services and Foster Care programs. Responsible for providing family-based intervention and family preservation services to families who have open intact family cases and case management services to children and families served by The Baby Fold's foster care and/or intact family sercices program(s).
Work Schedule: 37.5 hours/week+, must be available some evenings to meet client needs.
Location: 1500 Fort Jesse Rd Normal, IL, with much time spent in the field.
Pay: $26.88/hr minimum ($52,416 per year) hourly/non-exempt, up to $56,000/yr for experienced candidates
Bonus: $1,500 for external applicants with valid CWEL in placement or intact.
ESSENTIAL FUNCTIONS:
Assessment: Conducts initial and ongoing assessments of strengths, needs, and risk factors and determines services required, both initially and throughout the period of service provision.
Service Planning: With the input of client and families, develops and implements service plans in accordance with the Intact Family Services and Foster Care programs. Directs implementation of client services and treatment goals. Makes referrals to community service providers to address issues such as housing, mental health, substance abuse treatment, or domestic violence.
Case Management, Advocacy, and Support: In accordance with each family's service plan, provides case management, mentoring, advocacy, support, and education that will protect and promote permanency for children by: a. Counseling individuals regarding issues including, but not limited to, parenting, unemployment, housing, substance abuse, domestic violence, trauma, child care, and/or medical care. b. Serving as liaison between foster parents, biological parents, guardians, schools, service providers, courts, the Department of Children and Family Services (DCFS), and other contacts. c. Facilitating family visitation and other services for children and families in the foster care triad. d. Preserving and reuniting families when that is in the best interests of children. e. Supporting children throughout the process of alternative permanency options such as adoption, guardianship, or independence
Recordkeeping and Reporting: Completes and maintains case notes, client records, reports and other required documentation according to agency guidelines for completeness, accuracy, and timeliness. Prepares necessary documentation for court hearings and provides testimony as needed.
Travel and Transportation: Provides transportation for children and/or family members to family visits, approved activities, court and other appointments, as assigned. Regularly travels throughout Central Illinois, and occasionally the state, to perform job responsibilities.
Requirements
1. Bachelor's degree in social work and one year of child welfare experience OR a bachelor's degree in a related field and three years of child welfare experience.
2. Previous DCFS Foundations training and Illinois Child Welfare Employee License (CWEL) in Intact and/or Permanency or be eligible for and able to obtain both CWEL designations upon hire.
3. Knowledge and skills necessary to apply the principles of child welfare and mental health treatment to specific cases.
4. Knowledge of human behavior and individual differences in ability, personality, interests, learning and motivation.
5. Ability to establish rapport, communicate effectively, maintain consistency and boundaries with and effectively motivate various client populations.
6. Demonstrated skills in Microsoft Outlook and Word, as well as the ability to learn DCFS documentation software.
Salary Description $26.88/hr minimum, $52,416 per year
Children's Services Specialist
San Francisco, CA jobs
Who We Are
At Hamilton Families, our mission is to end family homelessness in the San Francisco Bay Area. Since 1985, we have been meeting the most urgent needs of unhoused families in our community. Our programs specialize in preventing family homelessness when possible, providing shelter and transitional housing to families in times of need, supporting the wellbeing and academic achievement of children who experience homelessness, and quickly returning families to safe and stable housing throughout the Greater Bay Area. At Hamilton Families, we believe the San Francisco Bay Area is at its best when people from all backgrounds can start a life here, raise a family here, and thrive here. We envision a Bay Area where housing is accessible and affordable, where homelessness is rare, brief, and nonrecurring, and where all people and families have a safe and stable place to live. We foster an inclusive environment where diverse perspectives are valued and contribute to our collective success. Our commitment to inclusivity ensures every team member feels respected, supported, and empowered to thrive.
What You'll Do
We're excited to be adding a Children Services Specialist to our growing team! This is an engaging and rewarding opportunity that plays an integral role within the organization. We are looking for someone who is passionate about working with our participants and contributing to the fight against homelessness. The Children Services Specialist will report directly to the Children Services Coordinator and be part of the Shelter Program team. This individual is responsible for planning, organizing, and leading a wide variety of activities for children ranging in age from infancy to teens for the facility's Children's Services Program.
What Your Day Looks Like
Supervise children's activities, including playtime, snacks, tutoring, arts and crafts, and field trips, while ensuring a safe and clean environment
Coordinate and support the afterschool program, providing transportation, leading activities, assisting with homework, and promoting academic, social, and emotional development. Help facilitate programming for teens and toddlers
Collaborate with the manager to plan and implement events and activities for children and volunteers and assist with volunteer recruitment and communication
Regularly assess children's activities and volunteer performance, providing feedback to the Manager
Maintain communication with families about program opportunities and community resources for children
Model positive behaviors and support participants in daily living skills, personal interactions, and time management, while maintaining professional boundaries and confidentiality
Respond to emergencies appropriately, coordinating with staff, police, fire, and medical personnel as needed
Participate in staff development, training, case reviews, and team meetings
Assist in coordinating partnerships and on-site programs
Ensure accurate documentation of participant information and services, including using Salesforce to track records
Transport children to and from school, program locations, and field trips
Perform other duties as requested
What Makes You Successful in This Role
Ability to work and collaborate with a diverse group of people on projects and making decisions for the benefit of our participants
Highly organized, self-motivated, and capable of working independently to meet goals
Demonstrated ability to exercise appropriate judgement and uphold policies and procedures
Sensitivity to the needs of families experiencing homelessness
Excellent communication and organizational skills
What You Bring
A background in working with nonprofit organizations, social services organizations, or community-based programs
1+ year of experience working with children and or families in a licensed childcare setting
High school diploma or GED required along with 12 core semester units in early childhood education/ development
16 hours EMSA CPR and First Aid Certification
Highly proficient in Microsoft Office Suite, Salesforce, and other software
Ability to travel locally and long distance to meet with vendors and participants
We encourage applicants to apply even if they feel they do not meet all the listed criteria. We value diverse perspectives and believe in the potential for growth and development within our team. Your unique skills and experiences may be exactly what we need to succeed together.
Why Choose Us
Our commitment to welcome all individuals creates a richness of viewpoints and keen ability to challenge established thinking
Enjoy excellent medical, dental, and vision coverage
Employer matched 403(b) retirement plan
Wellness and commuter benefit programs
Paid time off and holidays
Our Values
Resourceful
Helpful/ “Yes, And”
Growth Mindset
Data Informed
EDI: Equitable, Diverse, and Inclusive
Salary Range: $28.00 per hour
Position Type: Non-Exempt
Union Representation: Yes
Schedule: Part-time (20-25 hours a week) (Monday - Friday 2:00pm - 6:00pm or 3:00pm - 7:00pm)
Location: 260 Golden Gate Ave, San Francisco, CA 94102 & 1631 Hayes Street, San Francisco, CA 94117
Hamilton Families is proud to be an Equal Employment Opportunity employer. Equity, diversity, and inclusion are central to our organization. We actively seek and prioritize diversity in our teams. We welcome applications from people with a variety of backgrounds and ages, including people of color, candidates with lived experiences, candidates in the LGBTQ+ community, and candidates who identify personally at any part of the gender spectrum. Additionally, we are committed to working with and providing reasonable accommodations to individuals with disabilities.
Auto-ApplyBilingual Service Specialist
El Paso de Robles, CA jobs
Essential Functions
Working collaboratively and cooperatively with property management staff and other personnel
Solicits and responds to referrals from property management staff, residents directly and people in the community calling on behalf of rental property tenants who have challenges related to day-to-day functioning.
Client intakes, development, and oversight of case management plans for long term
Collaborates with other community agencies
Assists residents with referrals to community resources, benefit programs and related
When appropriate completes an evaluation, a plan, and a service agreement with the
Documents all face-to-face contacts, phone contacts with and on behalf of the resident and all activities related to the service agreement.
Maintains identified service record in the SHP
Accompanies residents to appointments as required, to ensure services are received
Crisis intervention, counseling and case management with residents as needed (Under a licensed clinician)
Referral to long term therapy services in the community as
Assists with property activities related to the resident's
Other duties as assigned by the Clinical Supervisor and/or Director of Resident Services
Requirements
Ability to handle sensitive information in a confidential manner
Excellent communication and organizational skills
Computer skills, including Microsoft Word, Microsoft Outlook, and Excel
Ability to work with different cultures, ethnicities, and minorities.
Ability to identify mental health conditions, diagnose and provide treatment and/or appropriate referrals (Under a licensed clinician).
Fluent in English and Spanish
Currently enrolled in a Master's degree in psychology, marriage and family therapy (MFT), social work (MSW),professional clinical counseling (PCC), or another relevant field that is regulated by the Board of Behavioral Sciences. Must complete a master's degree within two years of employment.
Must be able to supply all data required to complete an education background
Must have a combination of three years being enrolled in a licensed Master's degree program in relevant field and have additional work experience in the social service field.
Valid CA Driver's License with access to reliable
Within two years of employment, be registered with and follow all Board of Behavioral Science (BBS) guidelines associated with providing clinical services.
Automotive Service Specialist
Belle Vernon, PA jobs
Join the C. Harper Family and Drive Your Career Forward!!!
Are you looking for an opportunity to be a part of a dynamic and respected team in the automotive industry? C. Harper Auto Group is seeking a dedicated and enthusiastic Service Specialist to join our team. As a Service Specialist, you will play a crucial role in ensuring complete customer satisfaction by meeting every customer entering into our service department, maintaining the appearance and cleanliness of our vehicles and assisting in vehicle transport. If you have a high energy level, a positive attitude, and a passion for working in a fast-paced environment, we want to hear from you!
This role is designed to elevate the customer experience by offering seamless, concierge-style service from arrival to vehicle return. The Service Specialist handles all aspects of the customer journey including greeting, vehicle check-in, and coordination with Service Advisor. Their goal is to ensure a personalized, efficient, and transparent experience for every customer.
Why Choose C. Harper Auto Group?
Competitive Hourly Rates: We offer industry-leading wages that exceed standard pay plans for entry level positions, ensuring that your hard work is fairly compensated.
Comprehensive Benefits Package:
Medical, Dental, and Vision Insurance: We provide full coverage, with a medical insurance plan option available at no cost to you.
401(k) Plan: Secure your future with our 401(k) plan, featuring an annual company contribution.
Paid Time Off: Start earning pro-rated paid time off from your 91st day of employment.
Short-Term Disability: Receive short-term disability coverage at no cost, with buy-up options available through Aflac & American Fidelity.
Life Insurance: Protect yourself and your loved ones with life insurance coverage provided at no cost, with additional buy-up options available through Aflac & American Fidelity.
Key Responsibilities:
Customer Interaction: Greet customers promptly and professionally as they arrive in the service lane. Perform initial walk-around inspections and gather vehicle concern information. Confirm or create repair orders in the system; ensure all concerns are documented clearly. Act as liaison between customer and service advisor.
Vehicle Maintenance: Maintain the appearance and performance of customers vehicles by cleaning both the interior and exterior when in for service, replenishing vehicle fluids, and replacing batteries when necessary for keys and accessories.
Lot Organization: Keep our dealership lots neat and orderly by moving vehicles as directed by the General Manager and Service Manager, in line with dealership display standards.
Vehicle Transport: Drive vehicles to and from the service lane, service stalls, and parking lot as needed, ensuring timely and safe transport. Arrange alternate transportation as needed (loaners, shuttle).
Customer Transport: Transport customers to and from the dealership as needed, providing courteous and efficient service.
Additional Duties: Help maintain an organized, clean, and welcoming service drive environment. Assist with other tasks as assigned to support the smooth operation of the dealership by General Managers and Directors of the Auto Group.
Qualifications:
Flexible Schedule: Ability to work flexible hours, including possible Saturdays.
Positive Attitude: A can-do mentality with a confident and outgoing personality, eager to provide best-in-class customer service.
Education: High school diploma or equivalent required.
Professionalism: Maintain a professional attitude and appearance, representing the C. Harper brand and family with integrity. Strong interpersonal and communication skills
Reliability: Dependable transportation to and from work every day is essential.
Tech-savvy: Familiar with dealership software (CDK etc.)
Driver's License: Must hold a valid driver's license with a clean driving record.
Key Competencies:
Customer Focus - Puts customer needs first and goes above and beyond to ensure satisfaction
Communication - Clear, courteous, and timely communication with customers and team members
Accountability - Takes ownership of the customer experience and follows through on commitments
Teamwork - Collaborates well across departments to ensure smooth service execution
Organization
About C. Harper Auto Group:
C. Harper represents a variety of brands across our numerous dealerships, including Chevrolet, Buick, GMC, Cadillac, Ford, Chrysler, Dodge, Jeep, Ram, KIA, and Honda. Our success over the past 40 years is built on core values of honesty, integrity, loyalty, and charity. But above all, it's our focus on family that sets C. Harper Auto Group apart. As a member of our team, you'll be part of a family-owned business that values its employees, customers, and the community.
Equal Opportunity Employer: We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
Auto-ApplySales Operations
California jobs
Doctors are overworked, burnt out, and are quitting in masses.
At Freed, we combine clinician love with the latest AI tech and intense execution to create products that make clinicians happier.
Our first product is an AI scribe that automates medical documentation.
Since May of 2023, we have:
Acquired 26,000 paying and loving clinicians
Generated 100,000 patient notes daily and over 3 million monthly
Made thousands of clinicians happier
With the backing of Sequoia Capital and other world-class VC's, we are rapidly expanding our product offering. Patient-facing assistants, patient insights, EHR integrations, and other products are being built and used by thousands of clinicians every day.
We are looking for entrepreneurs. Fast, ambitious, and smart individuals who want to take care of the people who care for our health. Expect intense, clinician-focused, and interesting co-workers who want to win.
With an office in San Francisco, we embrace a hybrid schedule that brings out the best in teamwork and innovation. Our teams come together in person three days a week to collaborate, connect, and have a little fun along the way.
ABOUT THE ROLE:
We are looking for our founding Sales Operations champion to join the Freed team and build our Sales Ops function from the ground up. As the sole Sales Ops hire, you'll play a critical role in aligning our Sales, Marketing, and Customer Success teams to drive operational efficiency and revenue growth. You'll work across departments to optimize processes, implement and manage our tech stack, and provide key insights to support data-driven decisions.
We are looking for someone who thrives in a high-growth SaaS environment, has strong analytical skills, loves solving operational challenges, and enjoys collaborating across teams. If you have a passion for systems, processes, and analytics and want to make a significant impact in a scaling company, we'd love to hear from you.
HOW YOU'LL HAVE IMPACT:
Build and Optimize Core Sales Processes: Design and implement scalable processes to improve lead generation, pipeline management, customer onboarding, churn, and revenue reporting.
Data Integrity: You will be responsible for maintaining the integrity of revenue-related data across all systems. This includes ensuring accurate data entry, regular audits, and implementing controls that uphold the reliability of dashboards, forecasts, and pipeline metrics.
Align Go-To-Market Teams: Collaborate closely with marketing, sales, and customer success to ensure seamless handoffs, data consistency, and process efficiency across the entire customer journey.
Own the Revenue Tech Stack: Evaluate, select, implement, and integrate HubSpot CRM adjacent Apps and Systems to improve efficiencies and insights across teams.
Drive Data-Driven Decision Making: Develop and maintain dashboards to track key SaaS metrics (MRR, ARR, LTV, CAC, NRR) and provide insights to inform strategic decisions.
WHAT YOU'LL BRING:
Experience in Sales Operations: 5-8 years in a Sales Operations or related role in a high-growth SaaS business.
Proficiency with CRM and Analytics Tools: HubSpot Admin expertise is huge plus; architect or developer experience, as well as certifications, are a plus. You should be comfortable building advanced workflows and integrations including lead management and routing. Our Business Systems include HubSpot CRM & Marketing Hub Enterprise, Instantly, Customer.io, & HubSpot Sequences. Google Apps, Notion, Slack, Make.com, BigQuery & more.
Data-Driven Mindset: Strong analytical skills with the ability to interpret complex data sets and translate them into actionable insights.
Process Design & Optimization: Rapidly creating, implementing, and optimizing mission-critical processes across go-to-market teams to drive immediate impact.
Cross-Functional Collaboration: Experience working with sales, marketing, customer success, and finance teams to drive outcomes.
NICE TO HAVES:
Experience scaling Sales Operations from Series A in a SaaS company.
Familiarity with SQL or advanced Excel skills for data analysis.
BENEFITS:
Competitive salary and equity in a high-growth company
Opportunity to make an immediate impact
Medical, dental, and vision provided for US-based employees
Unlimited PTO
Company-sponsored annual retreats
Commuter stipend for our San Francisco based employees
401(k) plan to support your long-term financial goals
Auto-ApplyHousing and Residential Services Specialist
Philadelphia, PA jobs
The Housing and Residential Services Specialist (HRSS) is responsible for oversight of a caseload of recovery houses, including daily gatekeeping of potential referrals, admissions and concurrent reviews. The specialist will provide technical assistance, guidance, and support for compliance with DDAP licensing requirements and DBHIDS policies and procedures. The HRSS will communicate daily with recovery houses regarding resident census, possible or pending referrals, concurrent reviews, authorizations, and discharges. The Recovery House Specialist will conduct monthly site visits to monitor compliance as noted above. If there are ongoing issues the supervisor will be informed, and corrective action plans will be implemented if necessary. The Recovery House Specialist will participate in unit meetings and activities and assist with other duties as they arise.
Duties and Responsibilities:
Manage the daily gatekeeping of the DBHIDS funded recovery houses, referrals, admissions, and discharges
Schedule, manage and conduct licensing compliance site visits at recovery houses to acknowledge successes and identify areas for improvement.
Prepares documents and reports as a follow-up to site visits to summarize visit findings and address strengths and challenges/areas for improvement.
Conducts concurrent reviews for each individual on assigned caseload.
Brainstorm recovery-related solutions with staff at recovery housing to help provide support and guidance around individuals with substance use challenges.
Offer ongoing technical assistance to recovery house staff to address needs and rectify issues.
Collaborate with other units within DBHIDS (including but not limited to CBH, NIAC, Quality, and Compliance) to support operations of recovery houses.
Collaborate with external city partners, including the Managing Director's Office, on city-led initiatives and projects as they arise.
Conduct training for new DBHIDS funded recovery house personnel around licensing requirements, recovery house protocols and standards, and DBHIDS policies and procedures.
Inform Recovery House supervisor of any critical operation issues at Recovery Houses.
Participate in internal and external meetings as required
Complete other duties and tasks as assigned and as unit needs require.
Skills Required:
Ability to work independently/responsibly, with close attention to detail
PC literate with knowledge of Microsoft Office Suite
Strong organizational skills, with the ability to track multiple requests in various stages of workflow
Strong interpersonal skills, and flexibility while managing multiple projects
Strong communication skills, both written and oral
Excellent telephone/video conferencing manner
Ability to adapt and be flexible in changing priorities
Ability to learn quickly
Time management skills
Education and Experience:
Bachelor's degree required, and experience with and knowledge of substance use services. Experience with recovery house, mental health, and homelessness a plus.
Equal Opportunity Employment:
PMHCC is committed to equal opportunity. It is our policy to support equal employment for all employees and applicants without regard to race, religion, color, sex, sexual preferences, age, national origin, disability, behavioral health status, military status or any other characteristic protected by law.
Americans with Disabilities Act:
Employees as well as applications who are currently, or become disabled, must be able to perform the functions of the job with either reasonable accommodation or unaided. PMHCC, Inc will examine reasonable accommodations on a case by case basis in accordance with the law.
Auto-Apply