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Sprague Pest Solutions jobs - 22 jobs

  • Customer Service & Operations Support (BAC)

    Sprague Pest Solutions 3.6company rating

    Sprague Pest Solutions job in Tacoma, WA

    Description: Join Our Team as a Branch Administrative Coordinator! Are you a detail-oriented multitasker with a knack for keeping things running smoothly? Do you thrive in a dynamic environment where your organizational skills and proactive approach make a real impact? If so, we want you to be our next Branch Administrative Coordinator (BAC)! Why You'll Love This Role: Be the Backbone: You'll play a pivotal role in ensuring our branch operations run like a well-oiled machine. Client Champion: Manage client tickets, handle service requests, and maintain accurate records in our CRM. Support Hero: Provide essential support to our technicians and branch management, ensuring customer satisfaction and operational success. What You'll Do: Service & Technician Coordination: Assign client tickets to technicians and assist with mapping, routing, and scheduling. Handle incoming service requests via phone, email, or online portal. Review daily reports, batch tickets, and ensure quality control. Account & Billing Management: Create and update client accounts, manage billing and invoicing, and handle collections. Conduct monthly closing procedures and log service issues and requests. Documentation & Compliance: Ensure technician licensing is up-to-date and maintain compliance documentation. Keep service binders organized and up-to-date. Technical & Administrative Support: Provide first-tier technical support for our logbook and customer portal. Manage office supplies, equipment, and mail. Branch Manager Support: Assist with payroll, inventory management, and reporting. What you'll get working here: Salary: $24-30/hr to start (depending on experience) plus performance bonuses and sales commissions On-the-job training and development Pride in your work and the Sprague mission A supportive team environment based on family values Unlimited growth opportunities, with continuing education and leadership training Benefits: Health, Vision, Dental Insurance within 30 days of hire 401K after 1 year, with 100% match up to 3% plus 50% match up to 6% Paid time off: Personal time available day 1, holiday and vacation time after 90 days Childcare assistance and college savings plan Ready to Make a Difference? If you're ready to take on a role where your contributions are valued and you can grow with us, apply today! Join us in delivering exceptional service and ensuring our branch operates at its best. Apply Now and Be Part of Our Success! Requirements: What We're Looking For: Professionalism: A friendly and professional demeanor with a commitment to delivering uncompromising service. Organizational Guru: Your attention to detail and ability to juggle multiple tasks will be key. Tech-Savvy: Comfortable with CRM systems and basic technical support. Proactive Problem Solver: You anticipate needs and tackle challenges head-on. Team Player: You work well with others and support your team to achieve common goals. Must haves for this job: High school diploma or equivalent Nice to haves for this job: 2+ years experience in customer service roles, preferably in service-oriented industries such as HVAC, plumbing, retail, hospitality, or call-centers 1+ year experience in account management, credit & collections Pre-Hire Screening Requirements: 5+ years Satisfactory Motor Vehicle Record Criminal Background Check: Federal, State, County 5-Panel Drug Screen All offers of employment are contingent upon a satisfactory motor vehicle record report that is checked annually. Sprague Pest Solutions is an Equal Opportunity employer and promotes diversity through a culture of inclusion and opportunity. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, disability, veteran status, or any other characteristics protected by law. We are a drug and smoke-free environment. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire. Detailed Job Description: Position Title: Branch Administrative Coordinator - Burbank Branch Department: Operations Reports to: Branch Manager FLSA Status: Non-Exempt EEOC Class: Administrative Support Workers Salary: Range specific to branch, 3% annual bonus subject to annual goal Position Summary: The Branch Administrative Coordinator (BAC) plays a crucial role in ensuring the smooth operation of branch activities. This position is primarily responsible for managing client tickets, handling service requests, and maintaining accurate records in Sprague's CRM. Additionally, the BAC oversees account management, billing, and invoicing, while providing essential support to technicians and branch management. By efficiently handling administrative tasks and supporting branch operations, the BAC significantly contributes to customer satisfaction and the overall success of the branch. Essential Duties & Responsibilities: Service & Technician Coordination: Ensure all clients tickets are assigned to technicians in Sprague's CRM, as outlined by Branch Management. Assist managers and technicians with mapping, routing, and assignment of accounts and service calls; Post On-Call schedule. Answer incoming service requests by multi-line phone, email, or online portal. Review daily messaging reports (MTO) from prior day(s) regarding accounts & updates; reporting and/or acting on information as needed. Conduct daily batching of tickets; Inspect and quality check technician reports and paperwork, resolve and escalate issues, and file records accurately. Review call backs and after hours calls from clients; escalate and act on information as needed. Account & Billing Management: Create accounts and update records as new accounts are sold or modified. Conduct account billing and invoicing activities, including special billing requirements, outbound collection calls, processing credit cards and cash payments, resending invoices, escalating payment issues to managers, documenting activities and agreements. Conduct monthly closing procedures for Branch. Log complaints, service issues, requests, changes to scheduled service, ensuring customers, technicians, and managers are informed of actions required and taken. Documentation & Compliance: Ensure renewal and documentation of technician licensing; create & update smart pages. Log complaints, service issues, requests, changes to scheduled service, ensuring customers, technicians, and managers are informed of actions required and taken. File branch compliance documentation and maintain service binders. Technical & Administrative Support: Provide first-tier technical support for the logbook and customer portal. Maintain and organize office supplies, equipment, and records; send & receive mail & deliveries. Branch Manager Support: Payroll: Review technician timecards and communicate corrections to Branch Manager. Inventory: Order pesticides; track product and equipment inventory, manage orders, check-in and organize deliveries. Reporting: Run, manage, and deliver reports according to schedule and audience. Other duties as assigned. Job Requirements: High school diploma or GED Excellent communicator, both written and verbal, able to communicate complex concepts and risk factors to stakeholders and influence decision making Ability to navigate conflict, recommend options, and facilitate solutions that best serve the customer and the company's objectives and values Ability to set priorities and manage time to accomplish work goals according to quality standards and deadlines Ability to adapt quickly and work effectively in a fast-paced office environment Ability to perform effectively with minimal direction, self-direct work, and escalate problems to manager where appropriate Attention to detail and ability to recognize and correct errors and inconsistencies Ability and aptitude with Microsoft Office Suite, scheduling and mapping software, billing systems, and web-based portals and other technology necessary for successful day-to-day functioning in a business environment; ability to learn new software quickly. Ability to pass background screening requirements, including identity, criminal history, education, employment, and motor vehicle records checks Preferred Qualifications: 2+ years experience in customer service roles, preferably in service-oriented industries such as HVAC, plumbing, retail, hospitality, or call-centers Environment and Physical Demands: Frequently sitting at a desk to operate a computer, telephone, and other office equipment Constantly communicating with internal and external customers by telephone, in-person, and over email Frequently walking, reaching, and/or stooping to access equipment and supplies Frequently lifting up to 50lbs Disclaimer: W. B. Sprague Company Inc. reserves the right to revise or change job duties and responsibilities as the need arises. This position description does not constitute a written or implied contract of employment. Equal Employment Opportunity: Sprague Pest Solutions is an Equal Opportunity employer and promotes diversity through a culture of inclusion and opportunity. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, disability, veteran status, or any other characteristics protected by law. We are a drug and smoke-free environment.
    $24-30 hourly 20d ago
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  • Operations Manager (Commercial Pest Control)

    Sprague Pest Solutions 3.6company rating

    Sprague Pest Solutions job in Seattle, WA

    Description: Lead with Purpose. Grow with Sprague. Are you ready to take the next step in your leadership journey with a company that's redefining pest management? Sprague Pest Solutions is looking for a driven, people-focused Operations Manager to share leadership responsibilities for our team in the Metro Seattle area. If you're passionate about coaching others, delivering exceptional service, and making a real impact on public health and safety, this is your opportunity to thrive. Join us in our mission to protect people, property, and food with integrity and innovation. Apply today and be the difference. What you'll do: Train technicians to locate, identify, destroy, control, and repel pests Review routing and scheduling for improvements to efficiency Partner with clients and provide support to technicians to resolve service problems, ensure complaints are responded to timely and follow-up steps are taken Inspect technician's vehicles and route work to ensure standards are met for safety, cleanliness, quality, and service Work with branch manager, sales personnel, and technicians to prepare client bids for special services, including fumigation and bird work What we do at Sprague: Pests pose a serious threat to public health and our world's food supply. Food-borne illnesses as a result of bacteria transmitted by pests sicken millions of people annually. Sprague's highly trained and dedicated team is driven to design and deliver pest management programs using the latest technology and products to safeguard people, property, and food, and leave the smallest environmental footprint. Working for Sprague means passionately delivering uncompromising service. We focus on our commitment to our clients and ourselves; consistency, accountability, respect; teamwork among co-workers, our clients, and the community; and environmental responsibility in our approach to pest prevention. What you'll get working here: Salary: $84,240-87,000 per year plus annual bonus A take-home service vehicle with gas card Company-provided phone, laptop, uniforms, and safety equipment On-the-job training and licensing Pride in your work and the Sprague mission A supportive team environment based on family values Unlimited growth opportunities, with tuition assistance and leadership training Benefits: Health, Vision, Dental Insurance within 30 days of hire 401K after 1 year, with 100% match up to 3% plus 50% match up to 6% Paid time off: Sick time available day 1, holiday and vacation time after 90 days Childcare assistance and college savings plan Requirements: Must haves for this job: High school diploma or equivalent Valid Driver's License and Satisfactory Motor Vehicle Record Attention to detail and high standards of work quality Hunger for knowledge and professional development Competitive approach to both individual and team performance Willingness to travel throughout entire service territory Nice to haves for this job: 3+ years' experience in pest management 2+ years' experience in managing people and business operations 1+ years' experience in customer service, retail, food service, or hospitality Pest control, industrial, or safety certifications Pre-Hire Screening Requirements: 5+ years Satisfactory Motor Vehicle Record Criminal Background Check: Federal, State, County Education & Employment Verification DOT Physical with 5-Panel Drug Screen All offers of employment are contingent upon a satisfactory motor vehicle record report that is checked annually. Sprague Pest Solutions is an Equal Opportunity employer and promotes diversity through a culture of inclusion and opportunity. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, disability, veteran status, or any other characteristics protected by law. We are a drug and smoke-free environment. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire. Detailed Job Description: Position Summary Supervise service personnel and support sales personnel to achieve performance, quality and growth goals. Passionately delivering uncompromising results through the work of others. Essential Duties and Responsibilities Interact with customers and provide support to technicians to resolve service problems, ensure client complaints are responded to timely and follow-up steps are taken. Seek out potential clients, build route density for technician routes, working with technicians and sales to find new prospective clients, and look for ways to add value to existing clients. Review routing and scheduling for improvements to efficiency. Perform Quality Assurance audits at client sites. Coach Service personnel to achieve performance goals. Communicate and train technicians on new programs, processes and equipment. Ensure that all assigned routes are completed which may require completing pest prevention service route work to fill in for vacations, vacancies, etc. Train technicians to locate, identify, destroy, control, and repel pests. Use knowledge of pests' biology and habits, along with pest management techniques such as applying chemicals, setting traps, operating equipment, and modifying structures to alleviate pest problems. Assist in maintaining and monitoring inventory of supplies within standards Complete vehicle inspections of technicians to ensure proper inventory levels of tools, equipment and materials, and ensure equipment is properly maintained and safety requirements are met. Prepare client bids for special services, including fumigations and bird work. Work flexible schedule as required to meet client expectations, including weekends and evenings. Occasional overnight travel may be required. Ensure technicians and self are working in a safe manner and adhering to OSHA, state requirements, and Sprague policies and procedures and maintaining and utilizing required safety equipment when providing pest management services. Ensure technicians and self-maintain a clean company vehicle, comply with DOT and company guidelines, operate vehicle safely and legally and according to company guidelines and represent Sprague by keeping vehicle clean and in good repair. Complete paperwork and electronic reporting on PDA accurately and timely. Provide information to Service Center as required, including synching PDA daily. Ensure technicians and self participate fully in training opportunities provided to enhance knowledge and to meet requirements for licensing. Ensure technicians and self represent Sprague by wearing clean company uniforms and appropriate footwear, maintaining personal hygiene and facial hair standards at all times. Qualifications and Requirements To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Knowledge, Skills and Abilities Knowledge of federal, state, industry, and local regulations as well as proficiency in the use of all safety equipment and procedures. Behaves consistently and predictably; is reliable, responsible and dependable in fulfilling obligations; diligently follows through on commitments and consistently meets deadlines. Diligently checks work to ensure that all essential details have been considered; notices errors or inconsistencies, and takes prompt, thorough action to correct errors. Projects a professional image of oneself and the organization; demonstrates a positive attitude towards work; takes pride in one's work and the work of the organization. Is friendly, pleasant, courteous, and professional when dealing with internal or external clients. Promotes cooperation, building teamwork, and resolving conflict. Is able to perform effectively even with minimal direction, support, or approval and without direct supervision. Is able to set priorities and takes responsibility for accomplishing work goals within accepted timeframes. Adapts quickly to change and works under tight deadlines. Is cooperative, willing to share knowledge, cross-train, & take on additional responsibilities. Must be willing to work extended hours and weekends when necessary. A self-starter who effectively organizes own work and completes on timely basis. Acts dependably to get things done right the first time. Considers positive and negative consequences before acting. Demonstrates a sense of urgency and takes initiative when necessary. Is able to successfully grasp new materials and pass state licensing exams and requirements. Able to learn and use computer and computer-based applications such as Learning Management System, PDA, Pestpac and e-mail. Behaves in accordance with Sprague's Commitment, Code of Ethics, Environmental Philosophy and Vision; follows company policies and procedures. Education and/or Experience Stable job history with experience in a physically demanding job 3+ years' experience in pest management and/or 2+ years' experience in managing people and business operations and/or 1+ years' experience in customer service, retail, food service, or hospitality High school diploma or equivalent (required) Education and training beyond high school (preferred) Current pesticide license in all categories (preferred for hire, but will train) Language Skills Ability to read and write reports, business correspondence, and procedure manuals. Ability to interact tactfully and positively with Sprague staff and management. Ability to maintain a high level of confidentiality. Ability to speak effectively to clients or Sprague employees. Mathematical Skills Able to calculate figures and amounts and add, subtract, multiply, and divide with whole numbers, fractions, decimals, and percents; calculate averages, ratios, proportions and rates; convert decimals to fractions; convert fractions to percents. Reasoning Ability Possesses sufficient inductive and deductive reasoning ability to perform job successfully; critically reviews, analyzes, synthesizes, compares and interprets information; draws conclusions from relevant and/or missing information; understands the principles underlying the relationship among facts and applies this understanding when solving problems. Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to stand; walk; sit; use hands to finger, handle, or feel; reach with hands and arms; stoop, kneel, crouch, or crawl; climb; and talk and hear. The employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus. The employee is required to regularly drive a company vehicle between client sites and will be required to maintain a DOT certificate, CDL and Hazardous Materials endorsement. Work Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Work is performed in a variety of client settings that will include exposure to seasonal weather, damp and/or dusty locations, freezing conditions and hot conditions with temperatures over 120 degrees. There are frequent employee and client contacts and interruptions in person and via the telephone during the day. The noise level in the work environment is moderate. W. B. Sprague Company Inc. reserves the right to revise or change job duties and responsibilities as the need arises. This position description does not constitute a written or implied contract of employment.
    $84.2k-87k yearly 21d ago
  • Commercial Route Manager

    Sprague Pest Solutions 3.6company rating

    Sprague Pest Solutions job in Pasco, WA

    Job DescriptionDescription: Ready to take control of your career? Join a team that protects businesses and builds lasting partnerships.Are you a problem-solver who thrives on independence, but loves being part of a winning team? Sprague Pest Solutions is looking for a Route Manager to join our mission of protecting public health, product and food safety for commercial clients in industries like retail, food service, and logistics. What You'll Do: Be the Hero: Own a dedicated route of commercial clients and deliver expert pest control and inspection services that keep their businesses running smoothly. Solve Puzzles: Tackle pest challenges head-on-responding quickly to service requests and complaints with professionalism and precision. Flex Your Schedule: Adapt to client needs with a flexible schedule, including urgent and unscheduled services. Grow the Business: Spot opportunities to expand services, ask for referrals, and support our sales team with qualified leads. Drive with Pride: Maintain a clean, safe, and fully stocked company vehicle that reflects your professionalism. Why You'll Love It: Supportive Team Culture: You'll work independently, and with support -our team has your back. Tools for Success: From high-quality equipment to ongoing training, we set you up to succeed. Career Growth: Earn certifications, learn the latest pest control technologies, and grow your career with us. Make a Difference: Help businesses stay pest-free, protect public health, and build lasting client relationships. What You Bring: A passion for problem-solving and customer service Strong communication and time management skills A valid driver's license and a clean driving record A desire to learn, grow, and make an impact every day Why Join Sprague? At Sprague Pest Solutions, we're more than a pest control company-we're a team of passionate professionals who care about each other and our clients. We offer competitive pay, great benefits, and a chance to be part of something meaningful. Impactful Work: Help businesses thrive by keeping their environments safe and pest-free. Career Growth: We invest in your development with ongoing training and advancement opportunities. Team Culture: Work alongside a supportive team of professionals who value integrity, innovation, and service excellence. What you'll get working here: Salary: $21-26 /hr to start (depending on experience) plus performance bonuses and sales commissions A take-home service vehicle with gas card Company-provided phone, uniforms, and safety equipment On-the-job training and licensing Pride in your work and the Sprague mission A supportive team environment based on family values Unlimited growth opportunities, with continuing education and leadership training Benefits: Health, Vision, Dental Insurance within 30 days of hire 401K after 1 year, with 100% match up to 3% plus 50% match up to 6% Paid time off: Sick time available day 1, holiday and vacation time after 90 days Childcare assistance and college savings plan Requirements: What We're Looking For: Professionalism: A friendly and professional demeanor with a commitment to delivering uncompromising service. Problem-Solving Skills: Ability to locate, identify, destroy, control, and repel pests using knowledge gained from training and certification programs. Flexibility: Willingness to work a flexible schedule to meet client expectations and manage urgent and unscheduled services. Team Player: Ability to collaborate with Operations Managers, Sales Reps, and a team of technicians to continually improve business operations. Organizational Skills: Maintain proper inventory of tools, equipment, and materials in the company vehicle. Must haves for this job: High school diploma or equivalent Valid Driver's License and satisfactory Motor Vehicle Record 2+ years' experience in route sales, facilities management, janitorial service, landscaping, environmental services, customer service, sales, retail, or hospitality roles Attention to detail and high standards of work quality Hunger for knowledge and professional development Competitive approach to both individual and team performance Nice to haves for this job: 2+ years' experience in pest control, landscaping, agriculture, or food production Pest control, industrial, or safety certifications Pre-Hire Screening Requirements: 5+ years Satisfactory Motor Vehicle Record Criminal Background Check: Federal, State, County DOT Physical with 5-Panel Drug Screen All offers of employment are contingent upon a satisfactory motor vehicle record report that is checked annually. Sprague Pest Solutions is an Equal Opportunity employer and promotes diversity through a culture of inclusion and opportunity. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, disability, veteran status, or any other characteristics protected by law. We are a drug and smoke-free environment. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire. Position Summary The primary function of the Commercial Pest Control Technician (Route Manager) is to manage a dedicated route, providing pest control and inspection services to commercial clients according to established standards for timeliness and quality. The Route Manager will develop cordial professional relationships with clients to fully understand their unique business challenges, offer knowledgeable guidance, recommend actions, and solve a wide variety of pest management problems. The Route Manager reports to the Branch Manager and partners with Operations Managers, Sales Reps, and a team of technicians to continually grow and improve business operations. Job Requirements: · High School Diploma or GED · 2+ years in route sales, facilities management, janitorial service, landscaping, or environmental services · 2+ years' experience in customer service, sales, retail, or hospitality roles · Excellent communicator, both written and verbal, able to communicate complex concepts and risk factors to stakeholders and influence decision making · Ability and aptitude with Microsoft Office Suite and other technology necessary for successful day-to-day functioning in a business environment. · Ability to pass background screening requirements, including identity, criminal history and motor vehicle records checks · Ability to meet DOT physical standards, including a 5-panel drug screen Preferred Qualifications: - Previous pest control experience - Pest control, industrial, or safety certifications Physical Requirements: Physical Strength and Stamina: Ability to handle pest control equipment and work in various conditions and environments. Lifting and Carrying: Ability to lift and carry equipment and materials, which may weigh up to 50 pounds. Bending, Stooping, and Crawling: Frequent bending, stooping, and crawling to access and treat pest-infested areas. Standing and Walking: Prolonged periods of standing and walking while inspecting and treating areas. Working in Confined Spaces: Ability to work in tight or confined spaces, such as crawl spaces, equipment rooms, and silos. Climbing: Ability to climb ladders and work at heights when necessary. Driving: Must possess the physical ability to safely operate and drive a vehicle, including maintaining control and awareness during extended periods of driving Use of Protective Equipment: Wearing protective gear, including gloves, goggles, and respirators, to reduce the risk of harm from pesticides Working in various weather conditions: Preparedness to work outdoors in all types of weather, including extreme heat, cold, and rain. Safety awareness: Ability to follow safety protocols and wear personal protective equipment to minimize health risks from exposure to chemicals and pests Disclaimer: W. B. Sprague Company Inc. reserves the right to revise or change job duties and responsibilities as the need arises. This position description does not constitute a written or implied contract of employment. Equal Employment Opportunity: Sprague Pest Solutions is an Equal Opportunity employer and promotes diversity through a culture of inclusion and opportunity. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, disability, veteran status, or any other characteristics protected by law. We are a drug and smoke-free environment.
    $21-26 hourly 2d ago
  • Sprague Pest - General Interest Application

    Sprague Pest Solutions 3.6company rating

    Sprague Pest Solutions job in Tacoma, WA

    Our Mission The world deserves safer food, and to live and work in healthier environments. This has been Sprague Pest Solutions' mission for a full century - a mission we strongly believe in and take great pride in fulfilling. Philosophy Sprague's philosophy is not tied to a clever slogan or cute play on words. It's based on a straightforward premise - deliver uncompromising, exceptional service through science-based IPM programs that use the latest product and application innovations to prevent and eliminate pests. Why We Do What We Do We passionately deliver uncompromising service. Pests pose a serious threat to public health and our world's food supply. Food-borne illnesses as result of bacteria transmitted by pests sicken millions of people annually. Sprague's highly trained and dedicated team is driven to do its part to provide the world with the safe food and healthy living and work it deserves. Family-Driven Family businesses are the backbone of business communities in the regions Sprague Pest Solutions serves and nationwide. As Sprague Pest Solutions celebrates a century-long commitment to protecting businesses from pests it also marks its fourth generation of ownership under the Treleven family. The values and guiding principles established by four generations are on display every day in our interactions with clients and team members. They set the benchmarks on which Sprague is measured and how we measure ourselves. Our team takes immense pride in our steadfast commitment to innovation and fostering a culture of diversity, inclusivity and respect. Join One of the Fastest Growing Professions Join Sprague, a leading company in the pest control industry, and unleash your potential in a thriving environment that values and seeks out top-notch candidates. You will be part of a dynamic team dedicated to excellence, innovation, and delivering uncompromising service.
    $25k-45k yearly est. 60d+ ago
  • Customer Service & Operations Support (BAC)

    Sprague Pest Solutions 3.6company rating

    Sprague Pest Solutions job in Yakima, WA

    Description: Join Our Team as a Branch Administrative Coordinator! Are you a detail-oriented multitasker with a knack for keeping things running smoothly? Do you thrive in a dynamic environment where your organizational skills and proactive approach make a real impact? If so, we want you to be our next Branch Administrative Coordinator (BAC)! Why You'll Love This Role: Be the Backbone: You'll play a pivotal role in ensuring our branch operations run like a well-oiled machine. Client Champion: Manage client tickets, handle service requests, and maintain accurate records in our CRM. Support Hero: Provide essential support to our technicians and branch management, ensuring customer satisfaction and operational success. What You'll Do: Service & Technician Coordination: Assign client tickets to technicians and assist with mapping, routing, and scheduling. Handle incoming service requests via phone, email, or online portal. Review daily reports, batch tickets, and ensure quality control. Account & Billing Management: Create and update client accounts, manage billing and invoicing, and handle collections. Conduct monthly closing procedures and log service issues and requests. Documentation & Compliance: Ensure technician licensing is up-to-date and maintain compliance documentation. Keep service binders organized and up-to-date. Technical & Administrative Support: Provide first-tier technical support for our logbook and customer portal. Manage office supplies, equipment, and mail. Branch Manager Support: Assist with payroll, inventory management, and reporting. What you'll get working here: Salary: $20-25/hr to start (depending on experience) plus performance bonuses and sales commissions On-the-job training and development Pride in your work and the Sprague mission A supportive team environment based on family values Unlimited growth opportunities, with continuing education and leadership training Benefits: Health, Vision, Dental Insurance within 30 days of hire 401K after 1 year, with 100% match up to 3% plus 50% match up to 6% Paid time off: Sick time available day 1, holiday and vacation time after 90 days Childcare assistance and college savings plan Ready to Make a Difference? If you're ready to take on a role where your contributions are valued and you can grow with us, apply today! Join us in delivering exceptional service and ensuring our branch operates at its best. Apply Now and Be Part of Our Success! Requirements: What We're Looking For: Professionalism: A friendly and professional demeanor with a commitment to delivering uncompromising service. Organizational Guru: Your attention to detail and ability to juggle multiple tasks will be key. Tech-Savvy: Comfortable with CRM systems and basic technical support. Proactive Problem Solver: You anticipate needs and tackle challenges head-on. Team Player: You work well with others and support your team to achieve common goals. Must haves for this job: High school diploma or equivalent Nice to haves for this job: 2+ years experience in customer service roles, preferably in service-oriented industries such as HVAC, plumbing, retail, hospitality, or call-centers 1+ year experience in account management, credit & collections Pre-Hire Screening Requirements: 5+ years Satisfactory Motor Vehicle Record Criminal Background Check: Federal, State, County 5-Panel Drug Screen All offers of employment are contingent upon a satisfactory motor vehicle record report that is checked annually. Sprague Pest Solutions is an Equal Opportunity employer and promotes diversity through a culture of inclusion and opportunity. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, disability, veteran status, or any other characteristics protected by law. We are a drug and smoke-free environment. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire. Detailed Job Description: Position Title: Branch Administrative Coordinator - Yakima Branch Department: Operations Reports to: Branch Manager FLSA Status: Non-Exempt EEOC Class: Administrative Support Workers Salary: Range specific to branch, 3% annual bonus subject to annual goal Position Summary: The Branch Administrative Coordinator (BAC) plays a crucial role in ensuring the smooth operation of branch activities. This position is primarily responsible for managing client tickets, handling service requests, and maintaining accurate records in Sprague's CRM. Additionally, the BAC oversees account management, billing, and invoicing, while providing essential support to technicians and branch management. By efficiently handling administrative tasks and supporting branch operations, the BAC significantly contributes to customer satisfaction and the overall success of the branch. Essential Duties & Responsibilities: Service & Technician Coordination: Ensure all clients tickets are assigned to technicians in Sprague's CRM, as outlined by Branch Management. Assist managers and technicians with mapping, routing, and assignment of accounts and service calls; Post On-Call schedule. Answer incoming service requests by multi-line phone, email, or online portal. Review daily messaging reports (MTO) from prior day(s) regarding accounts & updates; reporting and/or acting on information as needed. Conduct daily batching of tickets; Inspect and quality check technician reports and paperwork, resolve and escalate issues, and file records accurately. Review call backs and after hours calls from clients; escalate and act on information as needed. Account & Billing Management: Create accounts and update records as new accounts are sold or modified. Conduct account billing and invoicing activities, including special billing requirements, outbound collection calls, processing credit cards and cash payments, resending invoices, escalating payment issues to managers, documenting activities and agreements. Conduct monthly closing procedures for Branch. Log complaints, service issues, requests, changes to scheduled service, ensuring customers, technicians, and managers are informed of actions required and taken. Documentation & Compliance: Ensure renewal and documentation of technician licensing; create & update smart pages. Log complaints, service issues, requests, changes to scheduled service, ensuring customers, technicians, and managers are informed of actions required and taken. File branch compliance documentation and maintain service binders. Technical & Administrative Support: Provide first-tier technical support for the logbook and customer portal. Maintain and organize office supplies, equipment, and records; send & receive mail & deliveries. Branch Manager Support: Payroll: Review technician timecards and communicate corrections to Branch Manager. Inventory: Order pesticides; track product and equipment inventory, manage orders, check-in and organize deliveries. Reporting: Run, manage, and deliver reports according to schedule and audience. Other duties as assigned. Job Requirements: High school diploma or GED Excellent communicator, both written and verbal, able to communicate complex concepts and risk factors to stakeholders and influence decision making Ability to navigate conflict, recommend options, and facilitate solutions that best serve the customer and the company's objectives and values Ability to set priorities and manage time to accomplish work goals according to quality standards and deadlines Ability to adapt quickly and work effectively in a fast-paced office environment Ability to perform effectively with minimal direction, self-direct work, and escalate problems to manager where appropriate Attention to detail and ability to recognize and correct errors and inconsistencies Ability and aptitude with Microsoft Office Suite, scheduling and mapping software, billing systems, and web-based portals and other technology necessary for successful day-to-day functioning in a business environment; ability to learn new software quickly. Ability to pass background screening requirements, including identity, criminal history, education, employment, and motor vehicle records checks Preferred Qualifications: 2+ years experience in customer service roles, preferably in service-oriented industries such as HVAC, plumbing, retail, hospitality, or call-centers Environment and Physical Demands: Frequently sitting at a desk to operate a computer, telephone, and other office equipment Constantly communicating with internal and external customers by telephone, in-person, and over email Frequently walking, reaching, and/or stooping to access equipment and supplies Frequently lifting up to 50lbs Disclaimer: W. B. Sprague Company Inc. reserves the right to revise or change job duties and responsibilities as the need arises. This position description does not constitute a written or implied contract of employment. Equal Employment Opportunity: Sprague Pest Solutions is an Equal Opportunity employer and promotes diversity through a culture of inclusion and opportunity. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, disability, veteran status, or any other characteristics protected by law. We are a drug and smoke-free environment.
    $20-25 hourly 23d ago
  • Accounts Payable Specialist

    Sprague Pest Solutions 3.6company rating

    Sprague Pest Solutions job in Tacoma, WA

    Full-time Description Do you love clean ledgers, happy vendors, and on-time payments? We do, too. If reconciling, resolving, and relentlessly improving AP processes is your jam, come help us build a smarter Procure-to-Pay (P2P) function-moving approvals before we buy so our spend is controlled, our cycle times fly, and our vendors adore working with us. What you'll do Run AP operations end-to-end: process invoices, match POs, code expenses, and manage weekly payments. Be the vendor champion: resolve inquiries, discrepancies, and payment issues while maintaining strong relationships. Drive process improvements: identify bottlenecks, reduce costs, and strengthen compliance across AP workflows. Collaborate and reconcile: partner with internal teams for approvals, ensure accurate month-end close, and support audits. Manage data and compliance: oversee vendor onboarding, maintain data integrity, and ensure positive pay and licensing requirements are met. Analyze and innovate: turn AP data into insights, recommend enhancements, and help build a forward-thinking Procure-to-Pay function. Why you'll love it here At Sprague Pest Solutions, we're more than a pest control company-we're a team of passionate professionals who care about each other and our clients. We offer competitive pay, great benefits, and a chance to be part of something meaningful. You'll join a collaborative team that values accuracy, efficiency, and continuous improvement. Expect real ownership, support from smart peers, and the chance to shape how money moves through the business-from request to reconciliation. Impactful Work: Directly influence financial health and strategic decisions Career Growth: Opportunities to lead projects and shape processes, plus ongoing training and advancement opportunities. Team Culture: Work alongside a supportive team of professionals who value integrity, innovation, and service excellence. What you'll get working here: Salary: $25-30 per hour to start (depending on experience & credentials) plus annual bonus program Unlimited growth opportunities, with continuing education and leadership training Pride in your work and the Sprague mission A supportive team environment based on family values Benefits: Health, Vision, Dental Insurance within 30 days of hire 401K after 1 year, with 100% match up to 3% plus 50% match up to 6% Paid time off: Personal time available day 1, holiday and vacation time after 90 days Childcare assistance and college savings plan Requirements What you'll bring to this role Must-haves Two year degree (or more), accounting or bookkeeping emphasis preferred 2+ years' experience in accounts payable, vendor management, or financial reporting role Hands-on AP experience with invoice/PO matching, coding, and payment processing Comfort with ERP/AP automation tools and solid spreadsheet skills Vendor communication skills that blend empathy with precision Reconciliation and month-end close experience, including journal entries and audit support Working knowledge of banking interfaces and positive pay practices Ownership mindset, urgency, and flexibility to pitch in during extended hours when needed Nice-to-haves Prior experience using automation tools (e.g., Alteryx, UiPath), workflow management platforms, and vendor portals Associate's or Bachelor's degree in Accounting, Finance, or related field preferred Proficiency in accounting software (e.g., Sage, SAP, Oracle) and Microsoft Excel Experience helping stand up or mature a Procure-to-Pay (P2P) function Track record of process improvement (cycle time reduction, compliance wins, cost savings) Multi-entity/multi-bank AP complexity Familiarity with licensing renewals and regulatory requirements Pre-Hire Screening Requirements: 5+ years Satisfactory Motor Vehicle Record Criminal Background Check: Federal, State, County Employment, Education, Credit Checks 5-Panel Drug Screen Disclaimer: W. B. Sprague Company Inc. reserves the right to revise or change job duties and responsibilities as the need arises. This position description does not constitute a written or implied contract of employment. Equal Employment Opportunity: Sprague Pest Solutions is an Equal Opportunity employer and promotes diversity through a culture of inclusion and opportunity. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, disability, veteran status, or any other characteristics protected by law. We are a drug and smoke-free environment. Detailed Job Description Position Title: Accounts Payable (AP) Specialist Department: Accounting Reports To: Controller FLSA Status: Non-Exempt EEOC Class: Professionals Salary: $25 - $30/hour plus incentives Position Summary: The primary responsibility of the Accounts Payable (AP) Specialist is to ensure the accurate and timely processing of vendor invoices and payments, proactively maintain positive vendor relationships, and support continuous improvement in AP processes. The AP Specialist will leverage technology solutions, collaborate across departments, and provide insights to enhance payment efficiency and compliance. In addition, the AP Specialist will work on establishing a Procure to Pay function to centralize vendor payments and shift the approval to prior to expenditure, rather than after consumption of the services or receipt of goods. Essential Duties & Responsibilities: Conduct accounts payable activities, including invoice entry, verification against purchase orders, and weekly payment processing Proactively communicate with vendors to resolve inquiries, discrepancies, and payment issues; document all activities and agreements in a timely manner Identify and suggest process enhancements to improve payment cycle times, reduce costs, and strengthen compliance with company policies Collaborate with internal teams to ensure proper coding, approval, and documentation of expenditures Support vendor onboarding, maintenance, and data integrity across systems Reconcile vendor statements, review aging reports, and assist with month-end close, including preparing journal entries and supporting general ledger accuracy, cash reporting and accurate documentation for financial audits Process employee expense reimbursements, verify supporting documentation, ensure compliance with company policies, and issue timely payments Coordinate and process payments for business and entity licensing, maintain accurate records, and ensure timely renewals in compliance with regulatory requirements Ensure payment compliance with positive pay rules across various entities, banks and payment types Provide customer service regarding payment issues, account adjustments, and refund processing as needed Research and resolve complex vendor requests, escalating issues to management or support teams as appropriate Analyze AP data sets, identify trends or issues, and provide recommendations for process improvement to department leadership Demonstrate a forward-thinking mindset, developing preventative solutions to minimize errors and inefficiencies Adapt quickly to change, work under tight deadlines, and share information across the organization as necessary; must be able to work extended hours and/or weekends as needed Other duties as assigned Job Requirements: Two year degree (or more), accounting or bookkeeping emphasis preferred 2+ years' experience in accounts payable, vendor management, or financial reporting role Outstanding verbal and written communication with vendors, peers, other departments and supervisors Navigate conflict, recommend options, and facilitate solutions that best serve the company's objectives and values Expertise in AP and accounting software (e.g., Sage, SAP, Oracle) and Microsoft Office (Teams, Excel, Word, Outlook); ability to learn new software quickly Ability to manage multiple datasets, validate completeness and accuracy of system reports, think critically and analyze data to provide relevant business insights and provide ideas for meaningful cross-departmental process improvement suggestions Adapt quickly to change and work under tight deadlines, sharing information across the organization as necessary; must be able to work extended hours and/or weekends as necessary Set priorities and manage time to accomplish work goals according to quality standards and deadlines with minimal direction and support Adapt quickly and work effectively in a fast-paced office environment; demonstrates a sense of urgency and takes initiative when necessary Perform effectively with minimal direction, self-direct work, and escalate problems to manager where appropriate Use independent judgment to handle customer issues efficiently and in accordance with company policies and guiding principles Attention to detail and ability to recognize and correct errors and inconsistencies timely and accurately Proficiency in computer software and systems including, but not limited to Microsoft Office (Teams, Excel, Word, Outlook), billing systems, and web-based portals; ability to learn new software quickly Ability to pass background screening requirements, including identity, education, credit, and criminal history checks Preferred Qualifications Prior experience using automation tools (e.g., Alteryx, UiPath), workflow management platforms, and vendor portals Associate's or Bachelor's degree in Accounting, Finance, or related field preferred Proficiency in accounting software (e.g., Sage, SAP, Oracle) and Microsoft Excel Strong attention to detail and organizational skills, proficient with project management and solutions-oriented mindset Excellent communication and customer service abilities Ability to work independently and manage multiple priorities simultaneously Physical Requirements: Long periods of stationary work, working on a computer, moving between various work areas, going up and down stairs, talking on the phone, working with office/computer equipment, and sitting at desk or table while listening, talking and taking notes. Disclaimer: W. B. Sprague Company Inc. reserves the right to revise or change job duties and responsibilities as the need arises. This position description does not constitute a written or implied contract of employment. Equal Employment Opportunity: Sprague Pest Solutions is an Equal Opportunity employer and promotes diversity through a culture of inclusion and opportunity. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, disability, veteran status, or any other characteristics protected by law. We are a drug and smoke-free environment. Salary Description $25-30 per hour plus annual bonus
    $25-30 hourly 18d ago
  • Operations Manager (Commercial Pest Control)

    Sprague Pest Solutions 3.6company rating

    Sprague Pest Solutions job in Tukwila, WA

    Lead with Purpose. Grow with Sprague. Are you ready to take the next step in your leadership journey with a company that's redefining pest management? Sprague Pest Solutions is looking for a driven, people-focused Operations Manager to share leadership responsibilities for our team in the Metro Seattle area. If you're passionate about coaching others, delivering exceptional service, and making a real impact on public health and safety, this is your opportunity to thrive. Join us in our mission to protect people, property, and food with integrity and innovation. Apply today and be the difference. What you'll do: * Train technicians to locate, identify, destroy, control, and repel pests * Review routing and scheduling for improvements to efficiency * Partner with clients and provide support to technicians to resolve service problems, ensure complaints are responded to timely and follow-up steps are taken * Inspect technician's vehicles and route work to ensure standards are met for safety, cleanliness, quality, and service * Work with branch manager, sales personnel, and technicians to prepare client bids for special services, including fumigation and bird work What we do at Sprague: Pests pose a serious threat to public health and our world's food supply. Food-borne illnesses as a result of bacteria transmitted by pests sicken millions of people annually. Sprague's highly trained and dedicated team is driven to design and deliver pest management programs using the latest technology and products to safeguard people, property, and food, and leave the smallest environmental footprint. Working for Sprague means passionately delivering uncompromising service. We focus on our commitment to our clients and ourselves; consistency, accountability, respect; teamwork among co-workers, our clients, and the community; and environmental responsibility in our approach to pest prevention. What you'll get working here: * Salary: $84,240-87,000 per year plus annual bonus * A take-home service vehicle with gas card * Company-provided phone, laptop, uniforms, and safety equipment * On-the-job training and licensing * Pride in your work and the Sprague mission * A supportive team environment based on family values * Unlimited growth opportunities, with tuition assistance and leadership training Benefits: * Health, Vision, Dental Insurance within 30 days of hire * 401K after 1 year, with 100% match up to 3% plus 50% match up to 6% * Paid time off: Sick time available day 1, holiday and vacation time after 90 days * Childcare assistance and college savings plan Requirements Must haves for this job: * High school diploma or equivalent * Valid Driver's License and Satisfactory Motor Vehicle Record * Attention to detail and high standards of work quality * Hunger for knowledge and professional development * Competitive approach to both individual and team performance * Willingness to travel throughout entire service territory Nice to haves for this job: * 3+ years' experience in pest management * 2+ years' experience in managing people and business operations * 1+ years' experience in customer service, retail, food service, or hospitality * Pest control, industrial, or safety certifications Pre-Hire Screening Requirements: * 5+ years Satisfactory Motor Vehicle Record * Criminal Background Check: Federal, State, County * Education & Employment Verification * DOT Physical with 5-Panel Drug Screen All offers of employment are contingent upon a satisfactory motor vehicle record report that is checked annually. Sprague Pest Solutions is an Equal Opportunity employer and promotes diversity through a culture of inclusion and opportunity. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, disability, veteran status, or any other characteristics protected by law. We are a drug and smoke-free environment. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire. Detailed Job Description: Position Summary Supervise service personnel and support sales personnel to achieve performance, quality and growth goals. Passionately delivering uncompromising results through the work of others. Essential Duties and Responsibilities * Interact with customers and provide support to technicians to resolve service problems, ensure client complaints are responded to timely and follow-up steps are taken. * Seek out potential clients, build route density for technician routes, working with technicians and sales to find new prospective clients, and look for ways to add value to existing clients. * Review routing and scheduling for improvements to efficiency. * Perform Quality Assurance audits at client sites. * Coach Service personnel to achieve performance goals. * Communicate and train technicians on new programs, processes and equipment. * Ensure that all assigned routes are completed which may require completing pest prevention service route work to fill in for vacations, vacancies, etc. * Train technicians to locate, identify, destroy, control, and repel pests. Use knowledge of pests' biology and habits, along with pest management techniques such as applying chemicals, setting traps, operating equipment, and modifying structures to alleviate pest problems. * Assist in maintaining and monitoring inventory of supplies within standards * Complete vehicle inspections of technicians to ensure proper inventory levels of tools, equipment and materials, and ensure equipment is properly maintained and safety requirements are met. * Prepare client bids for special services, including fumigations and bird work. * Work flexible schedule as required to meet client expectations, including weekends and evenings. Occasional overnight travel may be required. * Ensure technicians and self are working in a safe manner and adhering to OSHA, state requirements, and Sprague policies and procedures and maintaining and utilizing required safety equipment when providing pest management services. * Ensure technicians and self-maintain a clean company vehicle, comply with DOT and company guidelines, operate vehicle safely and legally and according to company guidelines and represent Sprague by keeping vehicle clean and in good repair. * Complete paperwork and electronic reporting on PDA accurately and timely. Provide information to Service Center as required, including synching PDA daily. * Ensure technicians and self participate fully in training opportunities provided to enhance knowledge and to meet requirements for licensing. * Ensure technicians and self represent Sprague by wearing clean company uniforms and appropriate footwear, maintaining personal hygiene and facial hair standards at all times. Qualifications and Requirements To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Knowledge, Skills and Abilities * Knowledge of federal, state, industry, and local regulations as well as proficiency in the use of all safety equipment and procedures. * Behaves consistently and predictably; is reliable, responsible and dependable in fulfilling obligations; diligently follows through on commitments and consistently meets deadlines. * Diligently checks work to ensure that all essential details have been considered; notices errors or inconsistencies, and takes prompt, thorough action to correct errors. * Projects a professional image of oneself and the organization; demonstrates a positive attitude towards work; takes pride in one's work and the work of the organization. * Is friendly, pleasant, courteous, and professional when dealing with internal or external clients. Promotes cooperation, building teamwork, and resolving conflict. * Is able to perform effectively even with minimal direction, support, or approval and without direct supervision. Is able to set priorities and takes responsibility for accomplishing work goals within accepted timeframes. * Adapts quickly to change and works under tight deadlines. Is cooperative, willing to share knowledge, cross-train, & take on additional responsibilities. Must be willing to work extended hours and weekends when necessary. * A self-starter who effectively organizes own work and completes on timely basis. Acts dependably to get things done right the first time. Considers positive and negative consequences before acting. Demonstrates a sense of urgency and takes initiative when necessary. * Is able to successfully grasp new materials and pass state licensing exams and requirements. * Able to learn and use computer and computer-based applications such as Learning Management System, PDA, Pestpac and e-mail. * Behaves in accordance with Sprague's Commitment, Code of Ethics, Environmental Philosophy and Vision; follows company policies and procedures. Education and/or Experience * Stable job history with experience in a physically demanding job * 3+ years' experience in pest management and/or 2+ years' experience in managing people and business operations and/or 1+ years' experience in customer service, retail, food service, or hospitality * High school diploma or equivalent (required) * Education and training beyond high school (preferred) * Current pesticide license in all categories (preferred for hire, but will train) Language Skills Ability to read and write reports, business correspondence, and procedure manuals. Ability to interact tactfully and positively with Sprague staff and management. Ability to maintain a high level of confidentiality. Ability to speak effectively to clients or Sprague employees. Mathematical Skills Able to calculate figures and amounts and add, subtract, multiply, and divide with whole numbers, fractions, decimals, and percents; calculate averages, ratios, proportions and rates; convert decimals to fractions; convert fractions to percents. Reasoning Ability Possesses sufficient inductive and deductive reasoning ability to perform job successfully; critically reviews, analyzes, synthesizes, compares and interprets information; draws conclusions from relevant and/or missing information; understands the principles underlying the relationship among facts and applies this understanding when solving problems. Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to stand; walk; sit; use hands to finger, handle, or feel; reach with hands and arms; stoop, kneel, crouch, or crawl; climb; and talk and hear. The employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus. The employee is required to regularly drive a company vehicle between client sites and will be required to maintain a DOT certificate, CDL and Hazardous Materials endorsement. Work Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Work is performed in a variety of client settings that will include exposure to seasonal weather, damp and/or dusty locations, freezing conditions and hot conditions with temperatures over 120 degrees. There are frequent employee and client contacts and interruptions in person and via the telephone during the day. The noise level in the work environment is moderate. W. B. Sprague Company Inc. reserves the right to revise or change job duties and responsibilities as the need arises. This position description does not constitute a written or implied contract of employment. Salary Description $78,000-85,000 per year plus incentives
    $84.2k-87k yearly 42d ago
  • Commercial Route Manager

    Sprague Pest Solutions 3.6company rating

    Sprague Pest Solutions job in Pasco, WA

    Full-time Description Ready to take control of your career? Join a team that protects businesses and builds lasting partnerships.Are you a problem-solver who thrives on independence, but loves being part of a winning team? Sprague Pest Solutions is looking for a Route Manager to join our mission of protecting public health, product and food safety for commercial clients in industries like retail, food service, and logistics. What You'll Do: Be the Hero: Own a dedicated route of commercial clients and deliver expert pest control and inspection services that keep their businesses running smoothly. Solve Puzzles: Tackle pest challenges head-on-responding quickly to service requests and complaints with professionalism and precision. Flex Your Schedule: Adapt to client needs with a flexible schedule, including urgent and unscheduled services. Grow the Business: Spot opportunities to expand services, ask for referrals, and support our sales team with qualified leads. Drive with Pride: Maintain a clean, safe, and fully stocked company vehicle that reflects your professionalism. Why You'll Love It: Supportive Team Culture: You'll work independently, and with support -our team has your back. Tools for Success: From high-quality equipment to ongoing training, we set you up to succeed. Career Growth: Earn certifications, learn the latest pest control technologies, and grow your career with us. Make a Difference: Help businesses stay pest-free, protect public health, and build lasting client relationships. What You Bring: A passion for problem-solving and customer service Strong communication and time management skills A valid driver's license and a clean driving record A desire to learn, grow, and make an impact every day Why Join Sprague? At Sprague Pest Solutions, we're more than a pest control company-we're a team of passionate professionals who care about each other and our clients. We offer competitive pay, great benefits, and a chance to be part of something meaningful. Impactful Work: Help businesses thrive by keeping their environments safe and pest-free. Career Growth: We invest in your development with ongoing training and advancement opportunities. Team Culture: Work alongside a supportive team of professionals who value integrity, innovation, and service excellence. What you'll get working here: Salary: $21-26 /hr to start (depending on experience) plus performance bonuses and sales commissions A take-home service vehicle with gas card Company-provided phone, uniforms, and safety equipment On-the-job training and licensing Pride in your work and the Sprague mission A supportive team environment based on family values Unlimited growth opportunities, with continuing education and leadership training Benefits: Health, Vision, Dental Insurance within 30 days of hire 401K after 1 year, with 100% match up to 3% plus 50% match up to 6% Paid time off: Sick time available day 1, holiday and vacation time after 90 days Childcare assistance and college savings plan Requirements What We're Looking For: Professionalism: A friendly and professional demeanor with a commitment to delivering uncompromising service. Problem-Solving Skills: Ability to locate, identify, destroy, control, and repel pests using knowledge gained from training and certification programs. Flexibility: Willingness to work a flexible schedule to meet client expectations and manage urgent and unscheduled services. Team Player: Ability to collaborate with Operations Managers, Sales Reps, and a team of technicians to continually improve business operations. Organizational Skills: Maintain proper inventory of tools, equipment, and materials in the company vehicle. Must haves for this job: High school diploma or equivalent Valid Driver's License and satisfactory Motor Vehicle Record 2+ years' experience in route sales, facilities management, janitorial service, landscaping, environmental services, customer service, sales, retail, or hospitality roles Attention to detail and high standards of work quality Hunger for knowledge and professional development Competitive approach to both individual and team performance Nice to haves for this job: 2+ years' experience in pest control, landscaping, agriculture, or food production Pest control, industrial, or safety certifications Pre-Hire Screening Requirements: 5+ years Satisfactory Motor Vehicle Record Criminal Background Check: Federal, State, County DOT Physical with 5-Panel Drug Screen All offers of employment are contingent upon a satisfactory motor vehicle record report that is checked annually. Sprague Pest Solutions is an Equal Opportunity employer and promotes diversity through a culture of inclusion and opportunity. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, disability, veteran status, or any other characteristics protected by law. We are a drug and smoke-free environment. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire. Position Summary The primary function of the Commercial Pest Control Technician (Route Manager) is to manage a dedicated route, providing pest control and inspection services to commercial clients according to established standards for timeliness and quality. The Route Manager will develop cordial professional relationships with clients to fully understand their unique business challenges, offer knowledgeable guidance, recommend actions, and solve a wide variety of pest management problems. The Route Manager reports to the Branch Manager and partners with Operations Managers, Sales Reps, and a team of technicians to continually grow and improve business operations. Job Requirements: · High School Diploma or GED · 2+ years in route sales, facilities management, janitorial service, landscaping, or environmental services · 2+ years' experience in customer service, sales, retail, or hospitality roles · Excellent communicator, both written and verbal, able to communicate complex concepts and risk factors to stakeholders and influence decision making · Ability and aptitude with Microsoft Office Suite and other technology necessary for successful day-to-day functioning in a business environment. · Ability to pass background screening requirements, including identity, criminal history and motor vehicle records checks · Ability to meet DOT physical standards, including a 5-panel drug screen Preferred Qualifications: - Previous pest control experience - Pest control, industrial, or safety certifications Physical Requirements: Physical Strength and Stamina: Ability to handle pest control equipment and work in various conditions and environments. Lifting and Carrying: Ability to lift and carry equipment and materials, which may weigh up to 50 pounds. Bending, Stooping, and Crawling: Frequent bending, stooping, and crawling to access and treat pest-infested areas. Standing and Walking: Prolonged periods of standing and walking while inspecting and treating areas. Working in Confined Spaces: Ability to work in tight or confined spaces, such as crawl spaces, equipment rooms, and silos. Climbing: Ability to climb ladders and work at heights when necessary. Driving: Must possess the physical ability to safely operate and drive a vehicle, including maintaining control and awareness during extended periods of driving Use of Protective Equipment: Wearing protective gear, including gloves, goggles, and respirators, to reduce the risk of harm from pesticides Working in various weather conditions: Preparedness to work outdoors in all types of weather, including extreme heat, cold, and rain. Safety awareness: Ability to follow safety protocols and wear personal protective equipment to minimize health risks from exposure to chemicals and pests Disclaimer: W. B. Sprague Company Inc. reserves the right to revise or change job duties and responsibilities as the need arises. This position description does not constitute a written or implied contract of employment. Equal Employment Opportunity: Sprague Pest Solutions is an Equal Opportunity employer and promotes diversity through a culture of inclusion and opportunity. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, disability, veteran status, or any other characteristics protected by law. We are a drug and smoke-free environment. Salary Description $21-26 per hour plus incentives
    $21-26 hourly 7d ago
  • Accounts Payable Specialist

    Sprague Pest Solutions 3.6company rating

    Sprague Pest Solutions job in Tacoma, WA

    Description: Do you love clean ledgers, happy vendors, and on-time payments? We do, too. If reconciling, resolving, and relentlessly improving AP processes is your jam, come help us build a smarter Procure-to-Pay (P2P) function-moving approvals before we buy so our spend is controlled, our cycle times fly, and our vendors adore working with us. What you'll do Run AP operations end-to-end: process invoices, match POs, code expenses, and manage weekly payments. Be the vendor champion: resolve inquiries, discrepancies, and payment issues while maintaining strong relationships. Drive process improvements: identify bottlenecks, reduce costs, and strengthen compliance across AP workflows. Collaborate and reconcile: partner with internal teams for approvals, ensure accurate month-end close, and support audits. Manage data and compliance: oversee vendor onboarding, maintain data integrity, and ensure positive pay and licensing requirements are met. Analyze and innovate: turn AP data into insights, recommend enhancements, and help build a forward-thinking Procure-to-Pay function. Why you'll love it here At Sprague Pest Solutions, we're more than a pest control company-we're a team of passionate professionals who care about each other and our clients. We offer competitive pay, great benefits, and a chance to be part of something meaningful. You'll join a collaborative team that values accuracy, efficiency, and continuous improvement. Expect real ownership, support from smart peers, and the chance to shape how money moves through the business-from request to reconciliation. Impactful Work: Directly influence financial health and strategic decisions Career Growth: Opportunities to lead projects and shape processes, plus ongoing training and advancement opportunities. Team Culture: Work alongside a supportive team of professionals who value integrity, innovation, and service excellence. What you'll get working here: Salary: $25-30 per hour to start (depending on experience & credentials) plus annual bonus program Unlimited growth opportunities, with continuing education and leadership training Pride in your work and the Sprague mission A supportive team environment based on family values Benefits: Health, Vision, Dental Insurance within 30 days of hire 401K after 1 year, with 100% match up to 3% plus 50% match up to 6% Paid time off: Personal time available day 1, holiday and vacation time after 90 days Childcare assistance and college savings plan Requirements: What you'll bring to this role Must-haves Two year degree (or more), accounting or bookkeeping emphasis preferred 2+ years' experience in accounts payable, vendor management, or financial reporting role Hands-on AP experience with invoice/PO matching, coding, and payment processing Comfort with ERP/AP automation tools and solid spreadsheet skills Vendor communication skills that blend empathy with precision Reconciliation and month-end close experience, including journal entries and audit support Working knowledge of banking interfaces and positive pay practices Ownership mindset, urgency, and flexibility to pitch in during extended hours when needed Nice-to-haves Prior experience using automation tools (e.g., Alteryx, UiPath), workflow management platforms, and vendor portals Associate's or Bachelor's degree in Accounting, Finance, or related field preferred Proficiency in accounting software (e.g., Sage, SAP, Oracle) and Microsoft Excel Experience helping stand up or mature a Procure-to-Pay (P2P) function Track record of process improvement (cycle time reduction, compliance wins, cost savings) Multi-entity/multi-bank AP complexity Familiarity with licensing renewals and regulatory requirements Pre-Hire Screening Requirements: 5+ years Satisfactory Motor Vehicle Record Criminal Background Check: Federal, State, County Employment, Education, Credit Checks 5-Panel Drug Screen Disclaimer: W. B. Sprague Company Inc. reserves the right to revise or change job duties and responsibilities as the need arises. This position description does not constitute a written or implied contract of employment. Equal Employment Opportunity: Sprague Pest Solutions is an Equal Opportunity employer and promotes diversity through a culture of inclusion and opportunity. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, disability, veteran status, or any other characteristics protected by law. We are a drug and smoke-free environment. Detailed Job Description Position Title: Accounts Payable (AP) Specialist Department: Accounting Reports To: Controller FLSA Status: Non-Exempt EEOC Class: Professionals Salary: $25 - $30/hour plus incentives Position Summary: The primary responsibility of the Accounts Payable (AP) Specialist is to ensure the accurate and timely processing of vendor invoices and payments, proactively maintain positive vendor relationships, and support continuous improvement in AP processes. The AP Specialist will leverage technology solutions, collaborate across departments, and provide insights to enhance payment efficiency and compliance. In addition, the AP Specialist will work on establishing a Procure to Pay function to centralize vendor payments and shift the approval to prior to expenditure, rather than after consumption of the services or receipt of goods. Essential Duties & Responsibilities: Conduct accounts payable activities, including invoice entry, verification against purchase orders, and weekly payment processing Proactively communicate with vendors to resolve inquiries, discrepancies, and payment issues; document all activities and agreements in a timely manner Identify and suggest process enhancements to improve payment cycle times, reduce costs, and strengthen compliance with company policies Collaborate with internal teams to ensure proper coding, approval, and documentation of expenditures Support vendor onboarding, maintenance, and data integrity across systems Reconcile vendor statements, review aging reports, and assist with month-end close, including preparing journal entries and supporting general ledger accuracy, cash reporting and accurate documentation for financial audits Process employee expense reimbursements, verify supporting documentation, ensure compliance with company policies, and issue timely payments Coordinate and process payments for business and entity licensing, maintain accurate records, and ensure timely renewals in compliance with regulatory requirements Ensure payment compliance with positive pay rules across various entities, banks and payment types Provide customer service regarding payment issues, account adjustments, and refund processing as needed Research and resolve complex vendor requests, escalating issues to management or support teams as appropriate Analyze AP data sets, identify trends or issues, and provide recommendations for process improvement to department leadership Demonstrate a forward-thinking mindset, developing preventative solutions to minimize errors and inefficiencies Adapt quickly to change, work under tight deadlines, and share information across the organization as necessary; must be able to work extended hours and/or weekends as needed Other duties as assigned Job Requirements: Two year degree (or more), accounting or bookkeeping emphasis preferred 2+ years' experience in accounts payable, vendor management, or financial reporting role Outstanding verbal and written communication with vendors, peers, other departments and supervisors Navigate conflict, recommend options, and facilitate solutions that best serve the company's objectives and values Expertise in AP and accounting software (e.g., Sage, SAP, Oracle) and Microsoft Office (Teams, Excel, Word, Outlook); ability to learn new software quickly Ability to manage multiple datasets, validate completeness and accuracy of system reports, think critically and analyze data to provide relevant business insights and provide ideas for meaningful cross-departmental process improvement suggestions Adapt quickly to change and work under tight deadlines, sharing information across the organization as necessary; must be able to work extended hours and/or weekends as necessary Set priorities and manage time to accomplish work goals according to quality standards and deadlines with minimal direction and support Adapt quickly and work effectively in a fast-paced office environment; demonstrates a sense of urgency and takes initiative when necessary Perform effectively with minimal direction, self-direct work, and escalate problems to manager where appropriate Use independent judgment to handle customer issues efficiently and in accordance with company policies and guiding principles Attention to detail and ability to recognize and correct errors and inconsistencies timely and accurately Proficiency in computer software and systems including, but not limited to Microsoft Office (Teams, Excel, Word, Outlook), billing systems, and web-based portals; ability to learn new software quickly Ability to pass background screening requirements, including identity, education, credit, and criminal history checks Preferred Qualifications Prior experience using automation tools (e.g., Alteryx, UiPath), workflow management platforms, and vendor portals Associate's or Bachelor's degree in Accounting, Finance, or related field preferred Proficiency in accounting software (e.g., Sage, SAP, Oracle) and Microsoft Excel Strong attention to detail and organizational skills, proficient with project management and solutions-oriented mindset Excellent communication and customer service abilities Ability to work independently and manage multiple priorities simultaneously Physical Requirements: Long periods of stationary work, working on a computer, moving between various work areas, going up and down stairs, talking on the phone, working with office/computer equipment, and sitting at desk or table while listening, talking and taking notes. Disclaimer: W. B. Sprague Company Inc. reserves the right to revise or change job duties and responsibilities as the need arises. This position description does not constitute a written or implied contract of employment. Equal Employment Opportunity: Sprague Pest Solutions is an Equal Opportunity employer and promotes diversity through a culture of inclusion and opportunity. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, disability, veteran status, or any other characteristics protected by law. We are a drug and smoke-free environment.
    $25-30 hourly 20d ago
  • Customer Service & Operations Support (BAC)

    Sprague Pest Solutions 3.6company rating

    Sprague Pest Solutions job in Union Gap, WA

    Full-time Description Join Our Team as a Branch Administrative Coordinator! Are you a detail-oriented multitasker with a knack for keeping things running smoothly? Do you thrive in a dynamic environment where your organizational skills and proactive approach make a real impact? If so, we want you to be our next Branch Administrative Coordinator (BAC)! Why You'll Love This Role: Be the Backbone: You'll play a pivotal role in ensuring our branch operations run like a well-oiled machine. Client Champion: Manage client tickets, handle service requests, and maintain accurate records in our CRM. Support Hero: Provide essential support to our technicians and branch management, ensuring customer satisfaction and operational success. What You'll Do: Service & Technician Coordination: Assign client tickets to technicians and assist with mapping, routing, and scheduling. Handle incoming service requests via phone, email, or online portal. Review daily reports, batch tickets, and ensure quality control. Account & Billing Management: Create and update client accounts, manage billing and invoicing, and handle collections. Conduct monthly closing procedures and log service issues and requests. Documentation & Compliance: Ensure technician licensing is up-to-date and maintain compliance documentation. Keep service binders organized and up-to-date. Technical & Administrative Support: Provide first-tier technical support for our logbook and customer portal. Manage office supplies, equipment, and mail. Branch Manager Support: Assist with payroll, inventory management, and reporting. What you'll get working here: Salary: $20-25/hr to start (depending on experience) plus performance bonuses and sales commissions On-the-job training and development Pride in your work and the Sprague mission A supportive team environment based on family values Unlimited growth opportunities, with continuing education and leadership training Benefits: Health, Vision, Dental Insurance within 30 days of hire 401K after 1 year, with 100% match up to 3% plus 50% match up to 6% Paid time off: Sick time available day 1, holiday and vacation time after 90 days Childcare assistance and college savings plan Ready to Make a Difference? If you're ready to take on a role where your contributions are valued and you can grow with us, apply today! Join us in delivering exceptional service and ensuring our branch operates at its best. Apply Now and Be Part of Our Success! Requirements What We're Looking For: Professionalism: A friendly and professional demeanor with a commitment to delivering uncompromising service. Organizational Guru: Your attention to detail and ability to juggle multiple tasks will be key. Tech-Savvy: Comfortable with CRM systems and basic technical support. Proactive Problem Solver: You anticipate needs and tackle challenges head-on. Team Player: You work well with others and support your team to achieve common goals. Must haves for this job: High school diploma or equivalent Nice to haves for this job: 2+ years experience in customer service roles, preferably in service-oriented industries such as HVAC, plumbing, retail, hospitality, or call-centers 1+ year experience in account management, credit & collections Pre-Hire Screening Requirements: 5+ years Satisfactory Motor Vehicle Record Criminal Background Check: Federal, State, County 5-Panel Drug Screen All offers of employment are contingent upon a satisfactory motor vehicle record report that is checked annually. Sprague Pest Solutions is an Equal Opportunity employer and promotes diversity through a culture of inclusion and opportunity. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, disability, veteran status, or any other characteristics protected by law. We are a drug and smoke-free environment. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire. Detailed Job Description: Position Title: Branch Administrative Coordinator - Yakima Branch Department: Operations Reports to: Branch Manager FLSA Status: Non-Exempt EEOC Class: Administrative Support Workers Salary: Range specific to branch, 3% annual bonus subject to annual goal Position Summary: The Branch Administrative Coordinator (BAC) plays a crucial role in ensuring the smooth operation of branch activities. This position is primarily responsible for managing client tickets, handling service requests, and maintaining accurate records in Sprague's CRM. Additionally, the BAC oversees account management, billing, and invoicing, while providing essential support to technicians and branch management. By efficiently handling administrative tasks and supporting branch operations, the BAC significantly contributes to customer satisfaction and the overall success of the branch. Essential Duties & Responsibilities: Service & Technician Coordination: Ensure all clients tickets are assigned to technicians in Sprague's CRM, as outlined by Branch Management. Assist managers and technicians with mapping, routing, and assignment of accounts and service calls; Post On-Call schedule. Answer incoming service requests by multi-line phone, email, or online portal. Review daily messaging reports (MTO) from prior day(s) regarding accounts & updates; reporting and/or acting on information as needed. Conduct daily batching of tickets; Inspect and quality check technician reports and paperwork, resolve and escalate issues, and file records accurately. Review call backs and after hours calls from clients; escalate and act on information as needed. Account & Billing Management: Create accounts and update records as new accounts are sold or modified. Conduct account billing and invoicing activities, including special billing requirements, outbound collection calls, processing credit cards and cash payments, resending invoices, escalating payment issues to managers, documenting activities and agreements. Conduct monthly closing procedures for Branch. Log complaints, service issues, requests, changes to scheduled service, ensuring customers, technicians, and managers are informed of actions required and taken. Documentation & Compliance: Ensure renewal and documentation of technician licensing; create & update smart pages. Log complaints, service issues, requests, changes to scheduled service, ensuring customers, technicians, and managers are informed of actions required and taken. File branch compliance documentation and maintain service binders. Technical & Administrative Support: Provide first-tier technical support for the logbook and customer portal. Maintain and organize office supplies, equipment, and records; send & receive mail & deliveries. Branch Manager Support: Payroll: Review technician timecards and communicate corrections to Branch Manager. Inventory: Order pesticides; track product and equipment inventory, manage orders, check-in and organize deliveries. Reporting: Run, manage, and deliver reports according to schedule and audience. Other duties as assigned. Job Requirements: High school diploma or GED Excellent communicator, both written and verbal, able to communicate complex concepts and risk factors to stakeholders and influence decision making Ability to navigate conflict, recommend options, and facilitate solutions that best serve the customer and the company's objectives and values Ability to set priorities and manage time to accomplish work goals according to quality standards and deadlines Ability to adapt quickly and work effectively in a fast-paced office environment Ability to perform effectively with minimal direction, self-direct work, and escalate problems to manager where appropriate Attention to detail and ability to recognize and correct errors and inconsistencies Ability and aptitude with Microsoft Office Suite, scheduling and mapping software, billing systems, and web-based portals and other technology necessary for successful day-to-day functioning in a business environment; ability to learn new software quickly. Ability to pass background screening requirements, including identity, criminal history, education, employment, and motor vehicle records checks Preferred Qualifications: 2+ years experience in customer service roles, preferably in service-oriented industries such as HVAC, plumbing, retail, hospitality, or call-centers Environment and Physical Demands: Frequently sitting at a desk to operate a computer, telephone, and other office equipment Constantly communicating with internal and external customers by telephone, in-person, and over email Frequently walking, reaching, and/or stooping to access equipment and supplies Frequently lifting up to 50lbs Disclaimer: W. B. Sprague Company Inc. reserves the right to revise or change job duties and responsibilities as the need arises. This position description does not constitute a written or implied contract of employment. Equal Employment Opportunity: Sprague Pest Solutions is an Equal Opportunity employer and promotes diversity through a culture of inclusion and opportunity. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, disability, veteran status, or any other characteristics protected by law. We are a drug and smoke-free environment. Salary Description $20-25 per hour plus annual bonus plan
    $20-25 hourly 22d ago
  • Operations Manager (Commercial Pest Control)

    Sprague Pest Solutions 3.6company rating

    Sprague Pest Solutions job in Tukwila, WA

    Full-time Description Lead with Purpose. Grow with Sprague. Are you ready to take the next step in your leadership journey with a company that's redefining pest management? Sprague Pest Solutions is looking for a driven, people-focused Operations Manager to share leadership responsibilities for our team in the Metro Seattle area. If you're passionate about coaching others, delivering exceptional service, and making a real impact on public health and safety, this is your opportunity to thrive. Join us in our mission to protect people, property, and food with integrity and innovation. Apply today and be the difference. What you'll do: Train technicians to locate, identify, destroy, control, and repel pests Review routing and scheduling for improvements to efficiency Partner with clients and provide support to technicians to resolve service problems, ensure complaints are responded to timely and follow-up steps are taken Inspect technician's vehicles and route work to ensure standards are met for safety, cleanliness, quality, and service Work with branch manager, sales personnel, and technicians to prepare client bids for special services, including fumigation and bird work What we do at Sprague: Pests pose a serious threat to public health and our world's food supply. Food-borne illnesses as a result of bacteria transmitted by pests sicken millions of people annually. Sprague's highly trained and dedicated team is driven to design and deliver pest management programs using the latest technology and products to safeguard people, property, and food, and leave the smallest environmental footprint. Working for Sprague means passionately delivering uncompromising service. We focus on our commitment to our clients and ourselves; consistency, accountability, respect; teamwork among co-workers, our clients, and the community; and environmental responsibility in our approach to pest prevention. What you'll get working here: Salary: $84,240-87,000 per year plus annual bonus A take-home service vehicle with gas card Company-provided phone, laptop, uniforms, and safety equipment On-the-job training and licensing Pride in your work and the Sprague mission A supportive team environment based on family values Unlimited growth opportunities, with tuition assistance and leadership training Benefits: Health, Vision, Dental Insurance within 30 days of hire 401K after 1 year, with 100% match up to 3% plus 50% match up to 6% Paid time off: Sick time available day 1, holiday and vacation time after 90 days Childcare assistance and college savings plan Requirements Must haves for this job: High school diploma or equivalent Valid Driver's License and Satisfactory Motor Vehicle Record Attention to detail and high standards of work quality Hunger for knowledge and professional development Competitive approach to both individual and team performance Willingness to travel throughout entire service territory Nice to haves for this job: 3+ years' experience in pest management 2+ years' experience in managing people and business operations 1+ years' experience in customer service, retail, food service, or hospitality Pest control, industrial, or safety certifications Pre-Hire Screening Requirements: 5+ years Satisfactory Motor Vehicle Record Criminal Background Check: Federal, State, County Education & Employment Verification DOT Physical with 5-Panel Drug Screen All offers of employment are contingent upon a satisfactory motor vehicle record report that is checked annually. Sprague Pest Solutions is an Equal Opportunity employer and promotes diversity through a culture of inclusion and opportunity. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, disability, veteran status, or any other characteristics protected by law. We are a drug and smoke-free environment. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire. Detailed Job Description: Position Summary Supervise service personnel and support sales personnel to achieve performance, quality and growth goals. Passionately delivering uncompromising results through the work of others. Essential Duties and Responsibilities Interact with customers and provide support to technicians to resolve service problems, ensure client complaints are responded to timely and follow-up steps are taken. Seek out potential clients, build route density for technician routes, working with technicians and sales to find new prospective clients, and look for ways to add value to existing clients. Review routing and scheduling for improvements to efficiency. Perform Quality Assurance audits at client sites. Coach Service personnel to achieve performance goals. Communicate and train technicians on new programs, processes and equipment. Ensure that all assigned routes are completed which may require completing pest prevention service route work to fill in for vacations, vacancies, etc. Train technicians to locate, identify, destroy, control, and repel pests. Use knowledge of pests' biology and habits, along with pest management techniques such as applying chemicals, setting traps, operating equipment, and modifying structures to alleviate pest problems. Assist in maintaining and monitoring inventory of supplies within standards Complete vehicle inspections of technicians to ensure proper inventory levels of tools, equipment and materials, and ensure equipment is properly maintained and safety requirements are met. Prepare client bids for special services, including fumigations and bird work. Work flexible schedule as required to meet client expectations, including weekends and evenings. Occasional overnight travel may be required. Ensure technicians and self are working in a safe manner and adhering to OSHA, state requirements, and Sprague policies and procedures and maintaining and utilizing required safety equipment when providing pest management services. Ensure technicians and self-maintain a clean company vehicle, comply with DOT and company guidelines, operate vehicle safely and legally and according to company guidelines and represent Sprague by keeping vehicle clean and in good repair. Complete paperwork and electronic reporting on PDA accurately and timely. Provide information to Service Center as required, including synching PDA daily. Ensure technicians and self participate fully in training opportunities provided to enhance knowledge and to meet requirements for licensing. Ensure technicians and self represent Sprague by wearing clean company uniforms and appropriate footwear, maintaining personal hygiene and facial hair standards at all times. Qualifications and Requirements To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Knowledge, Skills and Abilities Knowledge of federal, state, industry, and local regulations as well as proficiency in the use of all safety equipment and procedures. Behaves consistently and predictably; is reliable, responsible and dependable in fulfilling obligations; diligently follows through on commitments and consistently meets deadlines. Diligently checks work to ensure that all essential details have been considered; notices errors or inconsistencies, and takes prompt, thorough action to correct errors. Projects a professional image of oneself and the organization; demonstrates a positive attitude towards work; takes pride in one's work and the work of the organization. Is friendly, pleasant, courteous, and professional when dealing with internal or external clients. Promotes cooperation, building teamwork, and resolving conflict. Is able to perform effectively even with minimal direction, support, or approval and without direct supervision. Is able to set priorities and takes responsibility for accomplishing work goals within accepted timeframes. Adapts quickly to change and works under tight deadlines. Is cooperative, willing to share knowledge, cross-train, & take on additional responsibilities. Must be willing to work extended hours and weekends when necessary. A self-starter who effectively organizes own work and completes on timely basis. Acts dependably to get things done right the first time. Considers positive and negative consequences before acting. Demonstrates a sense of urgency and takes initiative when necessary. Is able to successfully grasp new materials and pass state licensing exams and requirements. Able to learn and use computer and computer-based applications such as Learning Management System, PDA, Pestpac and e-mail. Behaves in accordance with Sprague's Commitment, Code of Ethics, Environmental Philosophy and Vision; follows company policies and procedures. Education and/or Experience Stable job history with experience in a physically demanding job 3+ years' experience in pest management and/or 2+ years' experience in managing people and business operations and/or 1+ years' experience in customer service, retail, food service, or hospitality High school diploma or equivalent (required) Education and training beyond high school (preferred) Current pesticide license in all categories (preferred for hire, but will train) Language Skills Ability to read and write reports, business correspondence, and procedure manuals. Ability to interact tactfully and positively with Sprague staff and management. Ability to maintain a high level of confidentiality. Ability to speak effectively to clients or Sprague employees. Mathematical Skills Able to calculate figures and amounts and add, subtract, multiply, and divide with whole numbers, fractions, decimals, and percents; calculate averages, ratios, proportions and rates; convert decimals to fractions; convert fractions to percents. Reasoning Ability Possesses sufficient inductive and deductive reasoning ability to perform job successfully; critically reviews, analyzes, synthesizes, compares and interprets information; draws conclusions from relevant and/or missing information; understands the principles underlying the relationship among facts and applies this understanding when solving problems. Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to stand; walk; sit; use hands to finger, handle, or feel; reach with hands and arms; stoop, kneel, crouch, or crawl; climb; and talk and hear. The employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus. The employee is required to regularly drive a company vehicle between client sites and will be required to maintain a DOT certificate, CDL and Hazardous Materials endorsement. Work Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Work is performed in a variety of client settings that will include exposure to seasonal weather, damp and/or dusty locations, freezing conditions and hot conditions with temperatures over 120 degrees. There are frequent employee and client contacts and interruptions in person and via the telephone during the day. The noise level in the work environment is moderate. W. B. Sprague Company Inc. reserves the right to revise or change job duties and responsibilities as the need arises. This position description does not constitute a written or implied contract of employment. Salary Description $78,000-85,000 per year plus incentives
    $84.2k-87k yearly 60d+ ago
  • Commercial Route Manager

    Sprague Pest Solutions 3.6company rating

    Sprague Pest Solutions job in Pasco, WA

    Ready to take control of your career? Join a team that protects businesses and builds lasting partnerships.Are you a problem-solver who thrives on independence, but loves being part of a winning team? Sprague Pest Solutions is looking for a Route Manager to join our mission of protecting public health, product and food safety for commercial clients in industries like retail, food service, and logistics. What You'll Do: * Be the Hero: Own a dedicated route of commercial clients and deliver expert pest control and inspection services that keep their businesses running smoothly. * Solve Puzzles: Tackle pest challenges head-on-responding quickly to service requests and complaints with professionalism and precision. * Flex Your Schedule: Adapt to client needs with a flexible schedule, including urgent and unscheduled services. * Grow the Business: Spot opportunities to expand services, ask for referrals, and support our sales team with qualified leads. * Drive with Pride: Maintain a clean, safe, and fully stocked company vehicle that reflects your professionalism. Why You'll Love It: * Supportive Team Culture: You'll work independently, and with support -our team has your back. * Tools for Success: From high-quality equipment to ongoing training, we set you up to succeed. * Career Growth: Earn certifications, learn the latest pest control technologies, and grow your career with us. * Make a Difference: Help businesses stay pest-free, protect public health, and build lasting client relationships. What You Bring: * A passion for problem-solving and customer service * Strong communication and time management skills * A valid driver's license and a clean driving record * A desire to learn, grow, and make an impact every day Why Join Sprague? At Sprague Pest Solutions, we're more than a pest control company-we're a team of passionate professionals who care about each other and our clients. We offer competitive pay, great benefits, and a chance to be part of something meaningful. * Impactful Work: Help businesses thrive by keeping their environments safe and pest-free. * Career Growth: We invest in your development with ongoing training and advancement opportunities. * Team Culture: Work alongside a supportive team of professionals who value integrity, innovation, and service excellence. What you'll get working here: * Salary: $21-26 /hr to start (depending on experience) plus performance bonuses and sales commissions * A take-home service vehicle with gas card * Company-provided phone, uniforms, and safety equipment * On-the-job training and licensing * Pride in your work and the Sprague mission * A supportive team environment based on family values * Unlimited growth opportunities, with continuing education and leadership training Benefits: * Health, Vision, Dental Insurance within 30 days of hire * 401K after 1 year, with 100% match up to 3% plus 50% match up to 6% * Paid time off: Sick time available day 1, holiday and vacation time after 90 days * Childcare assistance and college savings plan Requirements What We're Looking For: * Professionalism: A friendly and professional demeanor with a commitment to delivering uncompromising service. * Problem-Solving Skills: Ability to locate, identify, destroy, control, and repel pests using knowledge gained from training and certification programs. * Flexibility: Willingness to work a flexible schedule to meet client expectations and manage urgent and unscheduled services. * Team Player: Ability to collaborate with Operations Managers, Sales Reps, and a team of technicians to continually improve business operations. * Organizational Skills: Maintain proper inventory of tools, equipment, and materials in the company vehicle. Must haves for this job: * High school diploma or equivalent * Valid Driver's License and satisfactory Motor Vehicle Record * 2+ years' experience in route sales, facilities management, janitorial service, landscaping, environmental services, customer service, sales, retail, or hospitality roles * Attention to detail and high standards of work quality * Hunger for knowledge and professional development * Competitive approach to both individual and team performance Nice to haves for this job: * 2+ years' experience in pest control, landscaping, agriculture, or food production * Pest control, industrial, or safety certifications Pre-Hire Screening Requirements: * 5+ years Satisfactory Motor Vehicle Record * Criminal Background Check: Federal, State, County * DOT Physical with 5-Panel Drug Screen All offers of employment are contingent upon a satisfactory motor vehicle record report that is checked annually. Sprague Pest Solutions is an Equal Opportunity employer and promotes diversity through a culture of inclusion and opportunity. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, disability, veteran status, or any other characteristics protected by law. We are a drug and smoke-free environment. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire. Position Summary The primary function of the Commercial Pest Control Technician (Route Manager) is to manage a dedicated route, providing pest control and inspection services to commercial clients according to established standards for timeliness and quality. The Route Manager will develop cordial professional relationships with clients to fully understand their unique business challenges, offer knowledgeable guidance, recommend actions, and solve a wide variety of pest management problems. The Route Manager reports to the Branch Manager and partners with Operations Managers, Sales Reps, and a team of technicians to continually grow and improve business operations. Job Requirements: * High School Diploma or GED * 2+ years in route sales, facilities management, janitorial service, landscaping, or environmental services * 2+ years' experience in customer service, sales, retail, or hospitality roles * Excellent communicator, both written and verbal, able to communicate complex concepts and risk factors to stakeholders and influence decision making * Ability and aptitude with Microsoft Office Suite and other technology necessary for successful day-to-day functioning in a business environment. * Ability to pass background screening requirements, including identity, criminal history and motor vehicle records checks * Ability to meet DOT physical standards, including a 5-panel drug screen Preferred Qualifications: * Previous pest control experience * Pest control, industrial, or safety certifications Physical Requirements: * Physical Strength and Stamina: Ability to handle pest control equipment and work in various conditions and environments. * Lifting and Carrying: Ability to lift and carry equipment and materials, which may weigh up to 50 pounds. * Bending, Stooping, and Crawling: Frequent bending, stooping, and crawling to access and treat pest-infested areas. * Standing and Walking: Prolonged periods of standing and walking while inspecting and treating areas. * Working in Confined Spaces: Ability to work in tight or confined spaces, such as crawl spaces, equipment rooms, and silos. * Climbing: Ability to climb ladders and work at heights when necessary. * Driving: Must possess the physical ability to safely operate and drive a vehicle, including maintaining control and awareness during extended periods of driving * Use of Protective Equipment: Wearing protective gear, including gloves, goggles, and respirators, to reduce the risk of harm from pesticides * Working in various weather conditions: Preparedness to work outdoors in all types of weather, including extreme heat, cold, and rain. * Safety awareness: Ability to follow safety protocols and wear personal protective equipment to minimize health risks from exposure to chemicals and pests Disclaimer: W. B. Sprague Company Inc. reserves the right to revise or change job duties and responsibilities as the need arises. This position description does not constitute a written or implied contract of employment. Equal Employment Opportunity: Sprague Pest Solutions is an Equal Opportunity employer and promotes diversity through a culture of inclusion and opportunity. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, disability, veteran status, or any other characteristics protected by law. We are a drug and smoke-free environment. Salary Description $21-26 per hour plus incentives
    $21-26 hourly 7d ago
  • Accounts Payable Specialist

    Sprague Pest Solutions 3.6company rating

    Sprague Pest Solutions job in Tacoma, WA

    Do you love clean ledgers, happy vendors, and on-time payments? We do, too. If reconciling, resolving, and relentlessly improving AP processes is your jam, come help us build a smarter Procure-to-Pay (P2P) function-moving approvals before we buy so our spend is controlled, our cycle times fly, and our vendors adore working with us. What you'll do * Run AP operations end-to-end: process invoices, match POs, code expenses, and manage weekly payments. * Be the vendor champion: resolve inquiries, discrepancies, and payment issues while maintaining strong relationships. * Drive process improvements: identify bottlenecks, reduce costs, and strengthen compliance across AP workflows. * Collaborate and reconcile: partner with internal teams for approvals, ensure accurate month-end close, and support audits. * Manage data and compliance: oversee vendor onboarding, maintain data integrity, and ensure positive pay and licensing requirements are met. * Analyze and innovate: turn AP data into insights, recommend enhancements, and help build a forward-thinking Procure-to-Pay function. Why you'll love it here At Sprague Pest Solutions, we're more than a pest control company-we're a team of passionate professionals who care about each other and our clients. We offer competitive pay, great benefits, and a chance to be part of something meaningful. You'll join a collaborative team that values accuracy, efficiency, and continuous improvement. Expect real ownership, support from smart peers, and the chance to shape how money moves through the business-from request to reconciliation. * Impactful Work: Directly influence financial health and strategic decisions * Career Growth: Opportunities to lead projects and shape processes, plus ongoing training and advancement opportunities. * Team Culture: Work alongside a supportive team of professionals who value integrity, innovation, and service excellence. What you'll get working here: * Salary: $25-30 per hour to start (depending on experience & credentials) plus annual bonus program * Unlimited growth opportunities, with continuing education and leadership training * Pride in your work and the Sprague mission * A supportive team environment based on family values Benefits: * Health, Vision, Dental Insurance within 30 days of hire * 401K after 1 year, with 100% match up to 3% plus 50% match up to 6% * Paid time off: Personal time available day 1, holiday and vacation time after 90 days * Childcare assistance and college savings plan Requirements What you'll bring to this role Must-haves * Two year degree (or more), accounting or bookkeeping emphasis preferred * 2+ years' experience in accounts payable, vendor management, or financial reporting role * Hands-on AP experience with invoice/PO matching, coding, and payment processing * Comfort with ERP/AP automation tools and solid spreadsheet skills * Vendor communication skills that blend empathy with precision * Reconciliation and month-end close experience, including journal entries and audit support * Working knowledge of banking interfaces and positive pay practices * Ownership mindset, urgency, and flexibility to pitch in during extended hours when needed Nice-to-haves * Prior experience using automation tools (e.g., Alteryx, UiPath), workflow management platforms, and vendor portals * Associate's or Bachelor's degree in Accounting, Finance, or related field preferred * Proficiency in accounting software (e.g., Sage, SAP, Oracle) and Microsoft Excel * Experience helping stand up or mature a Procure-to-Pay (P2P) function * Track record of process improvement (cycle time reduction, compliance wins, cost savings) * Multi-entity/multi-bank AP complexity * Familiarity with licensing renewals and regulatory requirements Pre-Hire Screening Requirements: * 5+ years Satisfactory Motor Vehicle Record * Criminal Background Check: Federal, State, County * Employment, Education, Credit Checks * 5-Panel Drug Screen Disclaimer: W. B. Sprague Company Inc. reserves the right to revise or change job duties and responsibilities as the need arises. This position description does not constitute a written or implied contract of employment. Equal Employment Opportunity: Sprague Pest Solutions is an Equal Opportunity employer and promotes diversity through a culture of inclusion and opportunity. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, disability, veteran status, or any other characteristics protected by law. We are a drug and smoke-free environment. Detailed Job Description Position Title: Accounts Payable (AP) Specialist Department: Accounting Reports To: Controller FLSA Status: Non-Exempt EEOC Class: Professionals Salary: $25 - $30/hour plus incentives Position Summary: The primary responsibility of the Accounts Payable (AP) Specialist is to ensure the accurate and timely processing of vendor invoices and payments, proactively maintain positive vendor relationships, and support continuous improvement in AP processes. The AP Specialist will leverage technology solutions, collaborate across departments, and provide insights to enhance payment efficiency and compliance. In addition, the AP Specialist will work on establishing a Procure to Pay function to centralize vendor payments and shift the approval to prior to expenditure, rather than after consumption of the services or receipt of goods. Essential Duties & Responsibilities: * Conduct accounts payable activities, including invoice entry, verification against purchase orders, and weekly payment processing * Proactively communicate with vendors to resolve inquiries, discrepancies, and payment issues; document all activities and agreements in a timely manner * Identify and suggest process enhancements to improve payment cycle times, reduce costs, and strengthen compliance with company policies * Collaborate with internal teams to ensure proper coding, approval, and documentation of expenditures * Support vendor onboarding, maintenance, and data integrity across systems * Reconcile vendor statements, review aging reports, and assist with month-end close, including preparing journal entries and supporting general ledger accuracy, cash reporting and accurate documentation for financial audits * Process employee expense reimbursements, verify supporting documentation, ensure compliance with company policies, and issue timely payments * Coordinate and process payments for business and entity licensing, maintain accurate records, and ensure timely renewals in compliance with regulatory requirements * Ensure payment compliance with positive pay rules across various entities, banks and payment types * Provide customer service regarding payment issues, account adjustments, and refund processing as needed * Research and resolve complex vendor requests, escalating issues to management or support teams as appropriate * Analyze AP data sets, identify trends or issues, and provide recommendations for process improvement to department leadership * Demonstrate a forward-thinking mindset, developing preventative solutions to minimize errors and inefficiencies * Adapt quickly to change, work under tight deadlines, and share information across the organization as necessary; must be able to work extended hours and/or weekends as needed Other duties as assigned Job Requirements: * Two year degree (or more), accounting or bookkeeping emphasis preferred * 2+ years' experience in accounts payable, vendor management, or financial reporting role * Outstanding verbal and written communication with vendors, peers, other departments and supervisors * Navigate conflict, recommend options, and facilitate solutions that best serve the company's objectives and values * Expertise in AP and accounting software (e.g., Sage, SAP, Oracle) and Microsoft Office (Teams, Excel, Word, Outlook); ability to learn new software quickly * Ability to manage multiple datasets, validate completeness and accuracy of system reports, think critically and analyze data to provide relevant business insights and provide ideas for meaningful cross-departmental process improvement suggestions * Adapt quickly to change and work under tight deadlines, sharing information across the organization as necessary; must be able to work extended hours and/or weekends as necessary * Set priorities and manage time to accomplish work goals according to quality standards and deadlines with minimal direction and support * Adapt quickly and work effectively in a fast-paced office environment; demonstrates a sense of urgency and takes initiative when necessary * Perform effectively with minimal direction, self-direct work, and escalate problems to manager where appropriate * Use independent judgment to handle customer issues efficiently and in accordance with company policies and guiding principles * Attention to detail and ability to recognize and correct errors and inconsistencies timely and accurately * Proficiency in computer software and systems including, but not limited to Microsoft Office (Teams, Excel, Word, Outlook), billing systems, and web-based portals; ability to learn new software quickly * Ability to pass background screening requirements, including identity, education, credit, and criminal history checks Preferred Qualifications * Prior experience using automation tools (e.g., Alteryx, UiPath), workflow management platforms, and vendor portals * Associate's or Bachelor's degree in Accounting, Finance, or related field preferred * Proficiency in accounting software (e.g., Sage, SAP, Oracle) and Microsoft Excel * Strong attention to detail and organizational skills, proficient with project management and solutions-oriented mindset * Excellent communication and customer service abilities * Ability to work independently and manage multiple priorities simultaneously Physical Requirements: Long periods of stationary work, working on a computer, moving between various work areas, going up and down stairs, talking on the phone, working with office/computer equipment, and sitting at desk or table while listening, talking and taking notes. Disclaimer: W. B. Sprague Company Inc. reserves the right to revise or change job duties and responsibilities as the need arises. This position description does not constitute a written or implied contract of employment. Equal Employment Opportunity: Sprague Pest Solutions is an Equal Opportunity employer and promotes diversity through a culture of inclusion and opportunity. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, disability, veteran status, or any other characteristics protected by law. We are a drug and smoke-free environment. Salary Description $25-30 per hour plus annual bonus
    $25-30 hourly 19d ago
  • Customer Service & Operations Support (BAC)

    Sprague Pest Solutions 3.6company rating

    Sprague Pest Solutions job in Union Gap, WA

    Join Our Team as a Branch Administrative Coordinator! Are you a detail-oriented multitasker with a knack for keeping things running smoothly? Do you thrive in a dynamic environment where your organizational skills and proactive approach make a real impact? If so, we want you to be our next Branch Administrative Coordinator (BAC)! Why You'll Love This Role: * Be the Backbone: You'll play a pivotal role in ensuring our branch operations run like a well-oiled machine. * Client Champion: Manage client tickets, handle service requests, and maintain accurate records in our CRM. * Support Hero: Provide essential support to our technicians and branch management, ensuring customer satisfaction and operational success. What You'll Do: * Service & Technician Coordination: * Assign client tickets to technicians and assist with mapping, routing, and scheduling. * Handle incoming service requests via phone, email, or online portal. * Review daily reports, batch tickets, and ensure quality control. * Account & Billing Management: * Create and update client accounts, manage billing and invoicing, and handle collections. * Conduct monthly closing procedures and log service issues and requests. * Documentation & Compliance: * Ensure technician licensing is up-to-date and maintain compliance documentation. * Keep service binders organized and up-to-date. * Technical & Administrative Support: * Provide first-tier technical support for our logbook and customer portal. * Manage office supplies, equipment, and mail. * Branch Manager Support: * Assist with payroll, inventory management, and reporting. What you'll get working here: * Salary: $20-25/hr to start (depending on experience) plus performance bonuses and sales commissions * On-the-job training and development * Pride in your work and the Sprague mission * A supportive team environment based on family values * Unlimited growth opportunities, with continuing education and leadership training Benefits: * Health, Vision, Dental Insurance within 30 days of hire * 401K after 1 year, with 100% match up to 3% plus 50% match up to 6% * Paid time off: Sick time available day 1, holiday and vacation time after 90 days * Childcare assistance and college savings plan Ready to Make a Difference? If you're ready to take on a role where your contributions are valued and you can grow with us, apply today! Join us in delivering exceptional service and ensuring our branch operates at its best. Apply Now and Be Part of Our Success! Requirements What We're Looking For: * Professionalism: A friendly and professional demeanor with a commitment to delivering uncompromising service. * Organizational Guru: Your attention to detail and ability to juggle multiple tasks will be key. * Tech-Savvy: Comfortable with CRM systems and basic technical support. * Proactive Problem Solver: You anticipate needs and tackle challenges head-on. * Team Player: You work well with others and support your team to achieve common goals. Must haves for this job: * High school diploma or equivalent Nice to haves for this job: * 2+ years experience in customer service roles, preferably in service-oriented industries such as HVAC, plumbing, retail, hospitality, or call-centers * 1+ year experience in account management, credit & collections Pre-Hire Screening Requirements: * 5+ years Satisfactory Motor Vehicle Record * Criminal Background Check: Federal, State, County * 5-Panel Drug Screen All offers of employment are contingent upon a satisfactory motor vehicle record report that is checked annually. Sprague Pest Solutions is an Equal Opportunity employer and promotes diversity through a culture of inclusion and opportunity. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, disability, veteran status, or any other characteristics protected by law. We are a drug and smoke-free environment. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire. Detailed Job Description: Position Title: Branch Administrative Coordinator - Yakima Branch Department: Operations Reports to: Branch Manager FLSA Status: Non-Exempt EEOC Class: Administrative Support Workers Salary: Range specific to branch, 3% annual bonus subject to annual goal Position Summary: The Branch Administrative Coordinator (BAC) plays a crucial role in ensuring the smooth operation of branch activities. This position is primarily responsible for managing client tickets, handling service requests, and maintaining accurate records in Sprague's CRM. Additionally, the BAC oversees account management, billing, and invoicing, while providing essential support to technicians and branch management. By efficiently handling administrative tasks and supporting branch operations, the BAC significantly contributes to customer satisfaction and the overall success of the branch. Essential Duties & Responsibilities: Service & Technician Coordination: * Ensure all clients tickets are assigned to technicians in Sprague's CRM, as outlined by Branch Management. * Assist managers and technicians with mapping, routing, and assignment of accounts and service calls; Post On-Call schedule. * Answer incoming service requests by multi-line phone, email, or online portal. * Review daily messaging reports (MTO) from prior day(s) regarding accounts & updates; reporting and/or acting on information as needed. * Conduct daily batching of tickets; Inspect and quality check technician reports and paperwork, resolve and escalate issues, and file records accurately. * Review call backs and after hours calls from clients; escalate and act on information as needed. Account & Billing Management: * Create accounts and update records as new accounts are sold or modified. * Conduct account billing and invoicing activities, including special billing requirements, outbound collection calls, processing credit cards and cash payments, resending invoices, escalating payment issues to managers, documenting activities and agreements. * Conduct monthly closing procedures for Branch. * Log complaints, service issues, requests, changes to scheduled service, ensuring customers, technicians, and managers are informed of actions required and taken. Documentation & Compliance: * Ensure renewal and documentation of technician licensing; create & update smart pages. * Log complaints, service issues, requests, changes to scheduled service, ensuring customers, technicians, and managers are informed of actions required and taken. * File branch compliance documentation and maintain service binders. * Technical & Administrative Support: * Provide first-tier technical support for the logbook and customer portal. * Maintain and organize office supplies, equipment, and records; send & receive mail & deliveries. Branch Manager Support: * Payroll: Review technician timecards and communicate corrections to Branch Manager. * Inventory: Order pesticides; track product and equipment inventory, manage orders, check-in and organize deliveries. * Reporting: Run, manage, and deliver reports according to schedule and audience. * Other duties as assigned. Job Requirements: * High school diploma or GED * Excellent communicator, both written and verbal, able to communicate complex concepts and risk factors to stakeholders and influence decision making * Ability to navigate conflict, recommend options, and facilitate solutions that best serve the customer and the company's objectives and values * Ability to set priorities and manage time to accomplish work goals according to quality standards and deadlines * Ability to adapt quickly and work effectively in a fast-paced office environment * Ability to perform effectively with minimal direction, self-direct work, and escalate problems to manager where appropriate * Attention to detail and ability to recognize and correct errors and inconsistencies * Ability and aptitude with Microsoft Office Suite, scheduling and mapping software, billing systems, and web-based portals and other technology necessary for successful day-to-day functioning in a business environment; ability to learn new software quickly. * Ability to pass background screening requirements, including identity, criminal history, education, employment, and motor vehicle records checks Preferred Qualifications: * 2+ years experience in customer service roles, preferably in service-oriented industries such as HVAC, plumbing, retail, hospitality, or call-centers Environment and Physical Demands: * Frequently sitting at a desk to operate a computer, telephone, and other office equipment * Constantly communicating with internal and external customers by telephone, in-person, and over email * Frequently walking, reaching, and/or stooping to access equipment and supplies * Frequently lifting up to 50lbs Disclaimer: W. B. Sprague Company Inc. reserves the right to revise or change job duties and responsibilities as the need arises. This position description does not constitute a written or implied contract of employment. Equal Employment Opportunity: Sprague Pest Solutions is an Equal Opportunity employer and promotes diversity through a culture of inclusion and opportunity. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, disability, veteran status, or any other characteristics protected by law. We are a drug and smoke-free environment. Salary Description $20-25 per hour plus annual bonus plan
    $20-25 hourly 23d ago
  • Route Manager (Commercial Pest Control Technician)

    Sprague Pest Solutions 3.6company rating

    Sprague Pest Solutions job in Tacoma, WA

    Full-time Description When was the last time you had a really great day at work? The sun was shining and you had a long list of service calls to make but you were in control of the schedule and knew you were going to win the day? This is what the day of a Route Manager looks like: You manage your own schedule and workload. You spend your day building professional, but friendly relationships with your clients and team members. You are a trusted advisor for your clients, solving challenging problems, protecting their business, and improving the health and safety of your community. You have limitless room to grow and excel as you build a rewarding career with great benefits and paid time off. This could be your story. Apply now. Your next great adventure awaits. What you'll do: Learn about all sorts of rodent, insect, flying, and crawling pests, study for licensing exams, and participate in regular training to maintain certifications in a variety of pest control topics Build professional relationships with clients and learn about their unique business challenges Inspect client sites for pest activity and apply a combination of mechanical, biological, and chemical tools to prevent and control pest issues Manage your own route and schedule to ensure clients receive timely, top-quality service Help protect the health and safety of your community by recognizing and controlling pest problems Develop business opportunities throughout a dedicated service territory What we do at Sprague: Pests pose a serious threat to public health and our world's food supply. Food-borne illnesses as a result of bacteria transmitted by pests sicken millions of people annually. Sprague's highly trained and dedicated team is driven to design and deliver pest management programs using the latest technology and products to safeguard people, property, and food, and leave the smallest environmental footprint. Working for Sprague means passionately delivering uncompromising service. We focus on our commitment to our clients and ourselves; consistency, accountability, respect; teamwork among co-workers, our clients, and the community; and environmental responsibility in our approach to pest prevention. What you'll get working here: Salary: $21-26/hr to start (depending on experience) plus performance bonuses and sales commissions A take-home service vehicle with gas card Company-provided phone, uniforms, and safety equipment On-the-job training and licensing Pride in your work and the Sprague mission A supportive team environment based on family values Unlimited growth opportunities, with continuing education and leadership training Benefits: Health, Vision, Dental Insurance within 30 days of hire 401K after 1 year, with 100% match up to 3% plus 50% match up to 6% Paid time off: Sick time available day 1, holiday and vacation time after 90 days Childcare assistance and college savings plan Requirements Must haves for this job: High school diploma or equivalent Valid Driver's License and satisfactory Motor Vehicle Record 2+ years in route sales, merchandising, dispatching, or logistics Attention to detail and high standards of work quality Hunger for knowledge and professional development Competitive approach to both individual and team performance Nice to haves for this job: 2+ years' experience in pest control, landscaping, agriculture, or food production Pest control, industrial, or safety certifications All offers of employment are contingent upon a satisfactory motor vehicle record report that is checked annually. Sprague Pest Solutions is an Equal Opportunity employer and promotes diversity through a culture of inclusion and opportunity. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, disability, veteran status, or any other characteristics protected by law. We are a drug and smoke-free environment. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire. Position Summary The primary function of the Commercial Pest Control Technician (Route Manager) is to manage a dedicated route, providing pest control and inspection services to commercial clients according to established standards for timeliness and quality. The Route Manager will develop cordial professional relationships with clients to fully understand their unique business challenges, offer knowledgeable guidance, recommend actions, and solve a wide variety of pest management problems. The Route Manager reports to the Branch Manager and partners with Operations Managers, Sales Reps, and a team of technicians to continually grow and improve business operations. Detailed Job Description: Position Summary The primary function of the Commercial Pest Control Technician (Route Manager) is to manage a dedicated route, providing pest control and inspection services to commercial clients according to established standards for timeliness and quality. The Route Manager will develop cordial professional relationships with clients to fully understand their unique business challenges, offer knowledgeable guidance, recommend actions, and solve a wide variety of pest management problems. The Route Manager reports to the Branch Manager and partners with Operations Managers, Sales Reps, and a team of technicians to continually grow and improve business operations. Essential Duties and Responsibilities Manage a dedicated route of commercial clients, delivering uncompromising service in a professional, safe, friendly, and cordial manner Participate in training and certification programs, then apply knowledge to locate, identify, destroy, control, and repel pests Partner with client and technical specialists to solve complicated pest problems Provide proactive, knowledgeable guidance to customers, effectively communicating options and recommendations for managing new or complex pest problems Provide uncompromising service, aiming to exceed client expectations in every interaction Set up, monitor, and tear down equipment for new installations and specialized treatments Respond quickly and professionally to client complaints and service requests Work a flexible schedule as needed to meet client expectations, managing schedule and route to address urgent and unscheduled services in a timely manner Drive and maintain a clean, safe, and well-organized company service vehicle according to Sprague and DOT standards Maintain proper inventory of tools, equipment, and materials in company vehicle Seek out opportunities to grow accounts and branch sales by asking for referrals, speaking with clients about add-on services, products and equipment, and logging leads for the sales team Qualifications and Requirements To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Knowledge, Skills, and Abilities Ability to communicate effectively verbally and in writing with customers, peers, and managers Ability to set priorities and manage time to accomplish work goals according to quality standards and deadlines Ability to adapt quickly and work effectively in varying environments and job site conditions Ability to perform effectively with minimal direction, self-direct work, and escalate problems to manager where appropriate Attention to detail and ability to recognize and correct errors and inconsistencies Ability to navigate conflict, recommend options, and facilitate solutions that best serve the client and the company's objectives and values Proficiency in computer software and systems including, but not limited to Microsoft Office (Word, Excel, Outlook), scheduling and mapping software, smartphone applications, and web-based portals; ability to learn new software quickly W. B. Sprague Company Inc. reserves the right to revise or change job duties and responsibilities as the need arises. This position description does not constitute a written or implied contract of employment. Salary Description $21-26/hour (depending on experience) plus performance bonus and commission Salary Description Hourly rate plus bonuses and commissions
    $21-26 hourly 16d ago
  • Commercial Pest Route Manager - We Train You!

    Sprague Pest Solutions 3.6company rating

    Sprague Pest Solutions job in Seattle, WA

    Full-time Description Ready to take control of your career? Join a team that protects businesses and builds lasting partnerships. Are you a people person with a knack for solving problems and delivering great service? Join a team that helps businesses stay safe, clean, and pest-free-while building lasting relationships and growing your career. Sprague Pest Solutions is hiring a Commercial Pest Route Manager to serve commercial clients in industries like retail, food service, and logistics. If you've worked in retail, hospitality, or customer service and love working independently while making a real impact, this could be the perfect next step for you. What You'll Do: Be the Go-To Expert: Manage a route of commercial clients, providing top-notch pest control services and inspections that keep their businesses running smoothly. Deliver Exceptional Service: Respond quickly and professionally to service requests and concerns, solving problems with confidence and care. Stay Flexible: Adapt your schedule to meet client needs, including urgent or unscheduled visits. Grow Relationships: Spot opportunities to expand services, ask for referrals, and support our sales team with qualified leads. Represent with Pride: Keep your company vehicle clean, safe, and well-stocked-just like you would your store or workspace. Why You'll Love Working Here: Supportive Team Culture: You'll work independently, but always have a team behind you. Tools & Training: We provide everything you need to succeed-from equipment to ongoing education. Career Advancement: Earn certifications, learn new technologies, and grow your career. Meaningful Work: Help businesses stay pest-free and protect public health every day. What You Bring: A strong background in customer service, retail, or hospitality Excellent communication and time management skills A valid driver's license and clean driving record A desire to learn, grow, and make a difference Why Sprague? We're more than a pest control company-we're a team of professionals who care deeply about our clients and each other. We offer competitive pay, great benefits, and a chance to be part of something meaningful. Impactful Work: Help businesses thrive by keeping their environments safe. Career Growth: We invest in your development with training and advancement opportunities. Team Culture: Join a supportive team that values integrity, innovation, and service excellence. What you'll get working here: Salary: $26-30/hr. to start (depending on experience) plus performance bonuses and sales commissions A take-home service vehicle with gas card Company-provided phone, uniforms, and safety equipment On-the-job training and licensing Pride in your work and the Sprague mission A supportive team environment based on family values Unlimited growth opportunities, with continuing education and leadership training Benefits: Health, Vision, Dental Insurance within 30 days of hire 401K after 1 year, with 100% match up to 3% plus 50% match up to 6% Paid time off: Sick time available day 1, holiday and vacation time after 90 days Childcare assistance and college savings plan Requirements What We're Looking For: Professionalism: A friendly and professional demeanor with a commitment to delivering uncompromising service. Problem-Solving Skills: Ability to locate, identify, destroy, control, and repel pests using knowledge gained from training and certification programs. Flexibility: Willingness to work a flexible schedule to meet client expectations and manage urgent and unscheduled services. Team Player: Ability to collaborate with Operations Managers, Sales Reps, and a team of technicians to continually improve business operations. Organizational Skills: Maintain proper inventory of tools, equipment, and materials in the company vehicle. Must haves for this job: High school diploma or equivalent Valid Driver's License and satisfactory Motor Vehicle Record 2+ years' experience in route sales, facilities management, janitorial service, landscaping, environmental services, customer service, sales, retail, or hospitality roles Attention to detail and high standards of work quality Hunger for knowledge and professional development Competitive approach to both individual and team performance Nice to haves for this job: 2+ years' experience in pest control, landscaping, agriculture, or food production Pest control, industrial, or safety certifications Pre-Hire Screening Requirements: 5+ years Satisfactory Motor Vehicle Record Criminal Background Check: Federal, State, County DOT Physical with 5-Panel Drug Screen All offers of employment are contingent upon a satisfactory motor vehicle record report that is checked annually. Sprague Pest Solutions is an Equal Opportunity employer and promotes diversity through a culture of inclusion and opportunity. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, disability, veteran status, or any other characteristics protected by law. We are a drug and smoke-free environment. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire. Position Summary: The primary responsibility for a Route Manager is to provide pest control and inspection services assigned client locations according to established standards for responsiveness and quality. The Route Manager will develop professional relationships with clients to understand their unique business challenges, offer knowledgeable guidance, recommend actions, and solve a wide variety of pest management problems. This position reports to the Branch Manager and partners with Operations Managers, Sales Reps, and a team of Route Managers (technicians) to continually enhance client satisfaction and business operations. Detailed Job Description Position Title: Route Manager (Commercial Pest Control Technician) Department: Operations Reports to: Branch Manager FLSA Status: Non-Exempt Exemption: NA EEOC Class: Individual Contributor Salary: $26-30 per hour (depending on market, experience, and licensing) plus incentives Position Summary: The primary responsibility for a Route Manager is to provide pest control and inspection services assigned client locations according to established standards for responsiveness and quality. The Route Manager will develop professional relationships with clients to understand their unique business challenges, offer knowledgeable guidance, recommend actions, and solve a wide variety of pest management problems. This position reports to the Branch Manager and partners with Operations Managers, Sales Reps, and a team of Route Managers (technicians) to continually enhance client satisfaction and business operations. Scheduling Ownership: Manage a dedicated route of commercial clients. Work a flexible schedule to meet client expectations, managing urgent and unscheduled services in a timely manner. Client Satisfaction: Provide proactive, knowledgeable guidance to customers, effectively communicating options and recommendations for managing new or complex pest problems. Respond quickly and professionally to client complaints and service requests. Seek out opportunities to grow accounts and branch sales by asking for referrals, speaking with clients about add-on services, products, and equipment, and logging leads for the sales team. Safety: Drive and maintain a clean, safe, and well-organized company service vehicle according to Sprague and DOT standards. Set up, monitor, and tear down equipment for new installations and specialized treatments. Continuous Learning & Improvement: Engage in regular training sessions to earn and maintain certifications and stay updated on the latest pest control methods and technologies. Partner with clients and technical specialists to create action plans for solving and preventing pest management problems. · Other duties as assigned. Job Requirements: · High School Diploma or GED · 2+ years in route sales, facilities management, janitorial service, landscaping, or environmental services · 2+ years' experience in customer service, sales, retail, or hospitality roles · Excellent communicator, both written and verbal, able to communicate complex concepts and risk factors to stakeholders and influence decision making · Ability and aptitude with Microsoft Office Suite and other technology necessary for successful day-to-day functioning in a business environment. · Ability to pass background screening requirements, including identity, criminal history and motor vehicle records checks · Ability to meet DOT physical standards, including a 5-panel drug screen Preferred Qualifications: - Previous pest control experience - Pest control, industrial, or safety certifications Physical Requirements: Physical Strength and Stamina: Ability to handle pest control equipment and work in various conditions and environments. Lifting and Carrying: Ability to lift and carry equipment and materials, which may weigh up to 50 pounds. Bending, Stooping, and Crawling: Frequent bending, stooping, and crawling to access and treat pest-infested areas. Standing and Walking: Prolonged periods of standing and walking while inspecting and treating areas. Working in Confined Spaces: Ability to work in tight or confined spaces, such as crawl spaces, equipment rooms, and silos. Climbing: Ability to climb ladders and work at heights when necessary. Driving: Must possess the physical ability to safely operate and drive a vehicle, including maintaining control and awareness during extended periods of driving Use of Protective Equipment: Wearing protective gear, including gloves, goggles, and respirators, to reduce the risk of harm from pesticides Working in various weather conditions: Preparedness to work outdoors in all types of weather, including extreme heat, cold, and rain. Safety awareness: Ability to follow safety protocols and wear personal protective equipment to minimize health risks from exposure to chemicals and pests Disclaimer: W. B. Sprague Company Inc. reserves the right to revise or change job duties and responsibilities as the need arises. This position description does not constitute a written or implied contract of employment. Equal Employment Opportunity: Sprague Pest Solutions is an Equal Opportunity employer and promotes diversity through a culture of inclusion and opportunity. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, disability, veteran status, or any other characteristics protected by law. We are a drug and smoke-free environment. Salary Description $26-30 per hour plus incentives
    $26-30 hourly 8d ago
  • Commercial Pest Route Manager - We Train You!

    Sprague Pest Solutions 3.6company rating

    Sprague Pest Solutions job in Seattle, WA

    Ready to take control of your career? Join a team that protects businesses and builds lasting partnerships. Are you a people person with a knack for solving problems and delivering great service? Join a team that helps businesses stay safe, clean, and pest-free-while building lasting relationships and growing your career. Sprague Pest Solutions is hiring a Commercial Pest Route Manager to serve commercial clients in industries like retail, food service, and logistics. If you've worked in retail, hospitality, or customer service and love working independently while making a real impact, this could be the perfect next step for you. What You'll Do: * Be the Go-To Expert: Manage a route of commercial clients, providing top-notch pest control services and inspections that keep their businesses running smoothly. * Deliver Exceptional Service: Respond quickly and professionally to service requests and concerns, solving problems with confidence and care. * Stay Flexible: Adapt your schedule to meet client needs, including urgent or unscheduled visits. * Grow Relationships: Spot opportunities to expand services, ask for referrals, and support our sales team with qualified leads. * Represent with Pride: Keep your company vehicle clean, safe, and well-stocked-just like you would your store or workspace. Why You'll Love Working Here: * Supportive Team Culture: You'll work independently, but always have a team behind you. * Tools & Training: We provide everything you need to succeed-from equipment to ongoing education. * Career Advancement: Earn certifications, learn new technologies, and grow your career. * Meaningful Work: Help businesses stay pest-free and protect public health every day. What You Bring: * A strong background in customer service, retail, or hospitality * Excellent communication and time management skills * A valid driver's license and clean driving record * A desire to learn, grow, and make a difference Why Sprague? We're more than a pest control company-we're a team of professionals who care deeply about our clients and each other. We offer competitive pay, great benefits, and a chance to be part of something meaningful. * Impactful Work: Help businesses thrive by keeping their environments safe. * Career Growth: We invest in your development with training and advancement opportunities. * Team Culture: Join a supportive team that values integrity, innovation, and service excellence. What you'll get working here: * Salary: $26-30/hr. to start (depending on experience) plus performance bonuses and sales commissions * A take-home service vehicle with gas card * Company-provided phone, uniforms, and safety equipment * On-the-job training and licensing * Pride in your work and the Sprague mission * A supportive team environment based on family values * Unlimited growth opportunities, with continuing education and leadership training Benefits: * Health, Vision, Dental Insurance within 30 days of hire * 401K after 1 year, with 100% match up to 3% plus 50% match up to 6% * Paid time off: Sick time available day 1, holiday and vacation time after 90 days * Childcare assistance and college savings plan Requirements What We're Looking For: * Professionalism: A friendly and professional demeanor with a commitment to delivering uncompromising service. * Problem-Solving Skills: Ability to locate, identify, destroy, control, and repel pests using knowledge gained from training and certification programs. * Flexibility: Willingness to work a flexible schedule to meet client expectations and manage urgent and unscheduled services. * Team Player: Ability to collaborate with Operations Managers, Sales Reps, and a team of technicians to continually improve business operations. * Organizational Skills: Maintain proper inventory of tools, equipment, and materials in the company vehicle. Must haves for this job: * High school diploma or equivalent * Valid Driver's License and satisfactory Motor Vehicle Record * 2+ years' experience in route sales, facilities management, janitorial service, landscaping, environmental services, customer service, sales, retail, or hospitality roles * Attention to detail and high standards of work quality * Hunger for knowledge and professional development * Competitive approach to both individual and team performance Nice to haves for this job: * 2+ years' experience in pest control, landscaping, agriculture, or food production * Pest control, industrial, or safety certifications Pre-Hire Screening Requirements: * 5+ years Satisfactory Motor Vehicle Record * Criminal Background Check: Federal, State, County * DOT Physical with 5-Panel Drug Screen All offers of employment are contingent upon a satisfactory motor vehicle record report that is checked annually. Sprague Pest Solutions is an Equal Opportunity employer and promotes diversity through a culture of inclusion and opportunity. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, disability, veteran status, or any other characteristics protected by law. We are a drug and smoke-free environment. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire. Position Summary: The primary responsibility for a Route Manager is to provide pest control and inspection services assigned client locations according to established standards for responsiveness and quality. The Route Manager will develop professional relationships with clients to understand their unique business challenges, offer knowledgeable guidance, recommend actions, and solve a wide variety of pest management problems. This position reports to the Branch Manager and partners with Operations Managers, Sales Reps, and a team of Route Managers (technicians) to continually enhance client satisfaction and business operations. Detailed Job Description Position Title: Route Manager (Commercial Pest Control Technician) Department: Operations Reports to: Branch Manager FLSA Status: Non-Exempt Exemption: NA EEOC Class: Individual Contributor Salary: $26-30 per hour (depending on market, experience, and licensing) plus incentives Position Summary: The primary responsibility for a Route Manager is to provide pest control and inspection services assigned client locations according to established standards for responsiveness and quality. The Route Manager will develop professional relationships with clients to understand their unique business challenges, offer knowledgeable guidance, recommend actions, and solve a wide variety of pest management problems. This position reports to the Branch Manager and partners with Operations Managers, Sales Reps, and a team of Route Managers (technicians) to continually enhance client satisfaction and business operations. Scheduling Ownership: * Manage a dedicated route of commercial clients. * Work a flexible schedule to meet client expectations, managing urgent and unscheduled services in a timely manner. Client Satisfaction: * Provide proactive, knowledgeable guidance to customers, effectively communicating options and recommendations for managing new or complex pest problems. * Respond quickly and professionally to client complaints and service requests. * Seek out opportunities to grow accounts and branch sales by asking for referrals, speaking with clients about add-on services, products, and equipment, and logging leads for the sales team. Safety: * Drive and maintain a clean, safe, and well-organized company service vehicle according to Sprague and DOT standards. * Set up, monitor, and tear down equipment for new installations and specialized treatments. Continuous Learning & Improvement: * Engage in regular training sessions to earn and maintain certifications and stay updated on the latest pest control methods and technologies. * Partner with clients and technical specialists to create action plans for solving and preventing pest management problems. * Other duties as assigned. Job Requirements: * High School Diploma or GED * 2+ years in route sales, facilities management, janitorial service, landscaping, or environmental services * 2+ years' experience in customer service, sales, retail, or hospitality roles * Excellent communicator, both written and verbal, able to communicate complex concepts and risk factors to stakeholders and influence decision making * Ability and aptitude with Microsoft Office Suite and other technology necessary for successful day-to-day functioning in a business environment. * Ability to pass background screening requirements, including identity, criminal history and motor vehicle records checks * Ability to meet DOT physical standards, including a 5-panel drug screen Preferred Qualifications: * Previous pest control experience * Pest control, industrial, or safety certifications Physical Requirements: * Physical Strength and Stamina: Ability to handle pest control equipment and work in various conditions and environments. * Lifting and Carrying: Ability to lift and carry equipment and materials, which may weigh up to 50 pounds. * Bending, Stooping, and Crawling: Frequent bending, stooping, and crawling to access and treat pest-infested areas. * Standing and Walking: Prolonged periods of standing and walking while inspecting and treating areas. * Working in Confined Spaces: Ability to work in tight or confined spaces, such as crawl spaces, equipment rooms, and silos. * Climbing: Ability to climb ladders and work at heights when necessary. * Driving: Must possess the physical ability to safely operate and drive a vehicle, including maintaining control and awareness during extended periods of driving * Use of Protective Equipment: Wearing protective gear, including gloves, goggles, and respirators, to reduce the risk of harm from pesticides * Working in various weather conditions: Preparedness to work outdoors in all types of weather, including extreme heat, cold, and rain. * Safety awareness: Ability to follow safety protocols and wear personal protective equipment to minimize health risks from exposure to chemicals and pests Disclaimer: W. B. Sprague Company Inc. reserves the right to revise or change job duties and responsibilities as the need arises. This position description does not constitute a written or implied contract of employment. Equal Employment Opportunity: Sprague Pest Solutions is an Equal Opportunity employer and promotes diversity through a culture of inclusion and opportunity. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, disability, veteran status, or any other characteristics protected by law. We are a drug and smoke-free environment. Salary Description $26-30 per hour plus incentives
    $26-30 hourly 9d ago
  • Commercial Route Manager

    Sprague Pest Solutions 3.6company rating

    Sprague Pest Solutions job in Marysville, WA

    Job DescriptionDescription: Ready to take control of your career? Join a team that protects businesses and builds lasting partnerships. If you're also a problem-solver who thrives on independence, and loves being part of a winning team, then we have the job for you. Sprague Pest Solutions is looking for a Route Manager to join our mission of protecting public health, product and food safety for commercial clients in industries like retail, food service, and logistics. What You'll Do: Be the Hero: Own a dedicated route of commercial clients and deliver expert pest control and inspection services that keep their businesses running smoothly. Solve Puzzles: Tackle pest challenges head-on-responding quickly to service requests and complaints with professionalism and precision. Flex Your Schedule: Adapt to client needs with a flexible schedule, including urgent and unscheduled services. Grow the Business: Spot opportunities to expand services, ask for referrals, and support our sales team with qualified leads. Drive with Pride: Maintain a clean, safe, and fully stocked company vehicle that reflects your professionalism. Why You'll Love It: Supportive Team Culture: You'll work independently, but never alone-our team has your back. Tools for Success: From high-quality equipment to ongoing training, we set you up to succeed. Career Growth: Earn certifications, learn the latest pest control technologies, and grow your career with us. Make a Difference: Help businesses stay pest-free, protect public health, and build lasting client relationships. What You Bring: A passion for problem-solving and customer service Strong communication and time management skills A valid driver's license and a clean driving record A desire to learn, grow, and make an impact every day Why Join Sprague? At Sprague Pest Solutions, we're more than a pest control company-we're a team of passionate professionals who care about each other and our clients. We offer competitive pay, great benefits, and a chance to be part of something meaningful. Impactful Work: Help businesses thrive by keeping their environments safe and pest-free. Career Growth: We invest in your development with ongoing training and advancement opportunities. Team Culture: Work alongside a supportive team of professionals who value integrity, innovation, and service excellence. What you'll get working here: Salary: $21-28/hr to start (depending on experience) plus performance bonuses and sales commissions A take-home service vehicle with gas card Company-provided phone, uniforms, and safety equipment On-the-job training and licensing Pride in your work and the Sprague mission A supportive team environment based on family values Unlimited growth opportunities, with continuing education and leadership training Benefits: Health, Vision, Dental Insurance within 30 days of hire 401K after 1 year, with 100% match up to 3% plus 50% match up to 6% Paid time off: Sick time available day 1, holiday and vacation time after 90 days Childcare assistance and college savings plan Requirements: What We're Looking For: Professionalism: A friendly and professional demeanor with a commitment to delivering uncompromising service. Problem-Solving Skills: Ability to locate, identify, destroy, control, and repel pests using knowledge gained from training and certification programs. Flexibility: Willingness to work a flexible schedule to meet client expectations and manage urgent and unscheduled services. Team Player: Ability to collaborate with Operations Managers, Sales Reps, and a team of technicians to continually improve business operations. Organizational Skills: Maintain proper inventory of tools, equipment, and materials in the company vehicle. Must haves for this job: High school diploma or equivalent Valid Driver's License and satisfactory Motor Vehicle Record 2+ years' experience in route sales, facilities management, janitorial service, landscaping, environmental services, customer service, sales, retail, or hospitality roles Attention to detail and high standards of work quality Hunger for knowledge and professional development Competitive approach to both individual and team performance Nice to haves for this job: 2+ years' experience in pest control, landscaping, agriculture, or food production Pest control, industrial, or safety certifications Pre-Hire Screening Requirements: 5+ years Satisfactory Motor Vehicle Record Criminal Background Check: Federal, State, County DOT Physical with 5-Panel Drug Screen All offers of employment are contingent upon a satisfactory motor vehicle record report that is checked annually. Sprague Pest Solutions is an Equal Opportunity employer and promotes diversity through a culture of inclusion and opportunity. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, disability, veteran status, or any other characteristics protected by law. We are a drug and smoke-free environment. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire. Position Summary The primary function of the Commercial Pest Control Technician (Route Manager) is to manage a dedicated route, providing pest control and inspection services to commercial clients according to established standards for timeliness and quality. The Route Manager will develop cordial professional relationships with clients to fully understand their unique business challenges, offer knowledgeable guidance, recommend actions, and solve a wide variety of pest management problems. The Route Manager reports to the Branch Manager and partners with Operations Managers, Sales Reps, and a team of technicians to continually grow and improve business operations. Position Summary: The primary responsibility for a Route Manager is to provide pest control and inspection services assigned client locations according to established standards for responsiveness and quality. The Route Manager will develop professional relationships with clients to understand their unique business challenges, offer knowledgeable guidance, recommend actions, and solve a wide variety of pest management problems. This position reports to the Branch Manager and partners with Operations Managers, Sales Reps, and a team of Route Managers (technicians) to continually enhance client satisfaction and business operations. Scheduling Ownership: Manage a dedicated route of commercial clients. Work a flexible schedule to meet client expectations, managing urgent and unscheduled services in a timely manner. Client Satisfaction: Provide proactive, knowledgeable guidance to customers, effectively communicating options and recommendations for managing new or complex pest problems. Respond quickly and professionally to client complaints and service requests. Seek out opportunities to grow accounts and branch sales by asking for referrals, speaking with clients about add-on services, products, and equipment, and logging leads for the sales team. Safety: Drive and maintain a clean, safe, and well-organized company service vehicle according to Sprague and DOT standards. Set up, monitor, and tear down equipment for new installations and specialized treatments. Continuous Learning & Improvement: Engage in regular training sessions to earn and maintain certifications and stay updated on the latest pest control methods and technologies. Partner with clients and technical specialists to create action plans for solving and preventing pest management problems. · Other duties as assigned. Job Requirements: · High School Diploma or GED · 2+ years in route sales, facilities management, janitorial service, landscaping, or environmental services · 2+ years' experience in customer service, sales, retail, or hospitality roles · Excellent communicator, both written and verbal, able to communicate complex concepts and risk factors to stakeholders and influence decision making · Ability and aptitude with Microsoft Office Suite and other technology necessary for successful day-to-day functioning in a business environment. · Ability to pass background screening requirements, including identity, criminal history and motor vehicle records checks · Ability to meet DOT physical standards, including a 5-panel drug screen Preferred Qualifications: - Previous pest control experience - Pest control, industrial, or safety certifications Physical Requirements: Physical Strength and Stamina: Ability to handle pest control equipment and work in various conditions and environments. Lifting and Carrying: Ability to lift and carry equipment and materials, which may weigh up to 50 pounds. Bending, Stooping, and Crawling: Frequent bending, stooping, and crawling to access and treat pest-infested areas. Standing and Walking: Prolonged periods of standing and walking while inspecting and treating areas. Working in Confined Spaces: Ability to work in tight or confined spaces, such as crawl spaces, equipment rooms, and silos. Climbing: Ability to climb ladders and work at heights when necessary. Driving: Must possess the physical ability to safely operate and drive a vehicle, including maintaining control and awareness during extended periods of driving Use of Protective Equipment: Wearing protective gear, including gloves, goggles, and respirators, to reduce the risk of harm from pesticides Working in various weather conditions: Preparedness to work outdoors in all types of weather, including extreme heat, cold, and rain. Safety awareness: Ability to follow safety protocols and wear personal protective equipment to minimize health risks from exposure to chemicals and pests Disclaimer: W. B. Sprague Company Inc. reserves the right to revise or change job duties and responsibilities as the need arises. This position description does not constitute a written or implied contract of employment. Equal Employment Opportunity: Sprague Pest Solutions is an Equal Opportunity employer and promotes diversity through a culture of inclusion and opportunity. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, disability, veteran status, or any other characteristics protected by law. We are a drug and smoke-free environment.
    $21-28 hourly 11d ago
  • Commercial Route Manager

    Sprague Pest Solutions 3.6company rating

    Sprague Pest Solutions job in Marysville, WA

    Ready to take control of your career? Join a team that protects businesses and builds lasting partnerships. If you're also a problem-solver who thrives on independence, and loves being part of a winning team, then we have the job for you. Sprague Pest Solutions is looking for a Route Manager to join our mission of protecting public health, product and food safety for commercial clients in industries like retail, food service, and logistics. What You'll Do: * Be the Hero: Own a dedicated route of commercial clients and deliver expert pest control and inspection services that keep their businesses running smoothly. * Solve Puzzles: Tackle pest challenges head-on-responding quickly to service requests and complaints with professionalism and precision. * Flex Your Schedule: Adapt to client needs with a flexible schedule, including urgent and unscheduled services. * Grow the Business: Spot opportunities to expand services, ask for referrals, and support our sales team with qualified leads. * Drive with Pride: Maintain a clean, safe, and fully stocked company vehicle that reflects your professionalism. Why You'll Love It: * Supportive Team Culture: You'll work independently, but never alone-our team has your back. * Tools for Success: From high-quality equipment to ongoing training, we set you up to succeed. * Career Growth: Earn certifications, learn the latest pest control technologies, and grow your career with us. * Make a Difference: Help businesses stay pest-free, protect public health, and build lasting client relationships. What You Bring: * A passion for problem-solving and customer service * Strong communication and time management skills * A valid driver's license and a clean driving record * A desire to learn, grow, and make an impact every day Why Join Sprague? At Sprague Pest Solutions, we're more than a pest control company-we're a team of passionate professionals who care about each other and our clients. We offer competitive pay, great benefits, and a chance to be part of something meaningful. * Impactful Work: Help businesses thrive by keeping their environments safe and pest-free. * Career Growth: We invest in your development with ongoing training and advancement opportunities. * Team Culture: Work alongside a supportive team of professionals who value integrity, innovation, and service excellence. What you'll get working here: * Salary: $21-28/hr to start (depending on experience) plus performance bonuses and sales commissions * A take-home service vehicle with gas card * Company-provided phone, uniforms, and safety equipment * On-the-job training and licensing * Pride in your work and the Sprague mission * A supportive team environment based on family values * Unlimited growth opportunities, with continuing education and leadership training Benefits: * Health, Vision, Dental Insurance within 30 days of hire * 401K after 1 year, with 100% match up to 3% plus 50% match up to 6% * Paid time off: Sick time available day 1, holiday and vacation time after 90 days * Childcare assistance and college savings plan Requirements What We're Looking For: * Professionalism: A friendly and professional demeanor with a commitment to delivering uncompromising service. * Problem-Solving Skills: Ability to locate, identify, destroy, control, and repel pests using knowledge gained from training and certification programs. * Flexibility: Willingness to work a flexible schedule to meet client expectations and manage urgent and unscheduled services. * Team Player: Ability to collaborate with Operations Managers, Sales Reps, and a team of technicians to continually improve business operations. * Organizational Skills: Maintain proper inventory of tools, equipment, and materials in the company vehicle. Must haves for this job: * High school diploma or equivalent * Valid Driver's License and satisfactory Motor Vehicle Record * 2+ years' experience in route sales, facilities management, janitorial service, landscaping, environmental services, customer service, sales, retail, or hospitality roles * Attention to detail and high standards of work quality * Hunger for knowledge and professional development * Competitive approach to both individual and team performance Nice to haves for this job: * 2+ years' experience in pest control, landscaping, agriculture, or food production * Pest control, industrial, or safety certifications Pre-Hire Screening Requirements: * 5+ years Satisfactory Motor Vehicle Record * Criminal Background Check: Federal, State, County * DOT Physical with 5-Panel Drug Screen All offers of employment are contingent upon a satisfactory motor vehicle record report that is checked annually. Sprague Pest Solutions is an Equal Opportunity employer and promotes diversity through a culture of inclusion and opportunity. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, disability, veteran status, or any other characteristics protected by law. We are a drug and smoke-free environment. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire. Position Summary The primary function of the Commercial Pest Control Technician (Route Manager) is to manage a dedicated route, providing pest control and inspection services to commercial clients according to established standards for timeliness and quality. The Route Manager will develop cordial professional relationships with clients to fully understand their unique business challenges, offer knowledgeable guidance, recommend actions, and solve a wide variety of pest management problems. The Route Manager reports to the Branch Manager and partners with Operations Managers, Sales Reps, and a team of technicians to continually grow and improve business operations. Position Summary: The primary responsibility for a Route Manager is to provide pest control and inspection services assigned client locations according to established standards for responsiveness and quality. The Route Manager will develop professional relationships with clients to understand their unique business challenges, offer knowledgeable guidance, recommend actions, and solve a wide variety of pest management problems. This position reports to the Branch Manager and partners with Operations Managers, Sales Reps, and a team of Route Managers (technicians) to continually enhance client satisfaction and business operations. Scheduling Ownership: * Manage a dedicated route of commercial clients. * Work a flexible schedule to meet client expectations, managing urgent and unscheduled services in a timely manner. Client Satisfaction: * Provide proactive, knowledgeable guidance to customers, effectively communicating options and recommendations for managing new or complex pest problems. * Respond quickly and professionally to client complaints and service requests. * Seek out opportunities to grow accounts and branch sales by asking for referrals, speaking with clients about add-on services, products, and equipment, and logging leads for the sales team. Safety: * Drive and maintain a clean, safe, and well-organized company service vehicle according to Sprague and DOT standards. * Set up, monitor, and tear down equipment for new installations and specialized treatments. Continuous Learning & Improvement: * Engage in regular training sessions to earn and maintain certifications and stay updated on the latest pest control methods and technologies. * Partner with clients and technical specialists to create action plans for solving and preventing pest management problems. * Other duties as assigned. Job Requirements: * High School Diploma or GED * 2+ years in route sales, facilities management, janitorial service, landscaping, or environmental services * 2+ years' experience in customer service, sales, retail, or hospitality roles * Excellent communicator, both written and verbal, able to communicate complex concepts and risk factors to stakeholders and influence decision making * Ability and aptitude with Microsoft Office Suite and other technology necessary for successful day-to-day functioning in a business environment. * Ability to pass background screening requirements, including identity, criminal history and motor vehicle records checks * Ability to meet DOT physical standards, including a 5-panel drug screen Preferred Qualifications: * Previous pest control experience * Pest control, industrial, or safety certifications Physical Requirements: * Physical Strength and Stamina: Ability to handle pest control equipment and work in various conditions and environments. * Lifting and Carrying: Ability to lift and carry equipment and materials, which may weigh up to 50 pounds. * Bending, Stooping, and Crawling: Frequent bending, stooping, and crawling to access and treat pest-infested areas. * Standing and Walking: Prolonged periods of standing and walking while inspecting and treating areas. * Working in Confined Spaces: Ability to work in tight or confined spaces, such as crawl spaces, equipment rooms, and silos. * Climbing: Ability to climb ladders and work at heights when necessary. * Driving: Must possess the physical ability to safely operate and drive a vehicle, including maintaining control and awareness during extended periods of driving * Use of Protective Equipment: Wearing protective gear, including gloves, goggles, and respirators, to reduce the risk of harm from pesticides * Working in various weather conditions: Preparedness to work outdoors in all types of weather, including extreme heat, cold, and rain. * Safety awareness: Ability to follow safety protocols and wear personal protective equipment to minimize health risks from exposure to chemicals and pests Disclaimer: W. B. Sprague Company Inc. reserves the right to revise or change job duties and responsibilities as the need arises. This position description does not constitute a written or implied contract of employment. Equal Employment Opportunity: Sprague Pest Solutions is an Equal Opportunity employer and promotes diversity through a culture of inclusion and opportunity. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, disability, veteran status, or any other characteristics protected by law. We are a drug and smoke-free environment. Salary Description $21-28 per hour plus incentives
    $21-28 hourly 60d+ ago
  • Commercial Route Manager

    Sprague Pest Solutions 3.6company rating

    Sprague Pest Solutions job in Marysville, WA

    Full-time Description Ready to take control of your career? Join a team that protects businesses and builds lasting partnerships. If you're also a problem-solver who thrives on independence, and loves being part of a winning team, then we have the job for you. Sprague Pest Solutions is looking for a Route Manager to join our mission of protecting public health, product and food safety for commercial clients in industries like retail, food service, and logistics. What You'll Do: Be the Hero: Own a dedicated route of commercial clients and deliver expert pest control and inspection services that keep their businesses running smoothly. Solve Puzzles: Tackle pest challenges head-on-responding quickly to service requests and complaints with professionalism and precision. Flex Your Schedule: Adapt to client needs with a flexible schedule, including urgent and unscheduled services. Grow the Business: Spot opportunities to expand services, ask for referrals, and support our sales team with qualified leads. Drive with Pride: Maintain a clean, safe, and fully stocked company vehicle that reflects your professionalism. Why You'll Love It: Supportive Team Culture: You'll work independently, but never alone-our team has your back. Tools for Success: From high-quality equipment to ongoing training, we set you up to succeed. Career Growth: Earn certifications, learn the latest pest control technologies, and grow your career with us. Make a Difference: Help businesses stay pest-free, protect public health, and build lasting client relationships. What You Bring: A passion for problem-solving and customer service Strong communication and time management skills A valid driver's license and a clean driving record A desire to learn, grow, and make an impact every day Why Join Sprague? At Sprague Pest Solutions, we're more than a pest control company-we're a team of passionate professionals who care about each other and our clients. We offer competitive pay, great benefits, and a chance to be part of something meaningful. Impactful Work: Help businesses thrive by keeping their environments safe and pest-free. Career Growth: We invest in your development with ongoing training and advancement opportunities. Team Culture: Work alongside a supportive team of professionals who value integrity, innovation, and service excellence. What you'll get working here: Salary: $21-28/hr to start (depending on experience) plus performance bonuses and sales commissions A take-home service vehicle with gas card Company-provided phone, uniforms, and safety equipment On-the-job training and licensing Pride in your work and the Sprague mission A supportive team environment based on family values Unlimited growth opportunities, with continuing education and leadership training Benefits: Health, Vision, Dental Insurance within 30 days of hire 401K after 1 year, with 100% match up to 3% plus 50% match up to 6% Paid time off: Sick time available day 1, holiday and vacation time after 90 days Childcare assistance and college savings plan Requirements What We're Looking For: Professionalism: A friendly and professional demeanor with a commitment to delivering uncompromising service. Problem-Solving Skills: Ability to locate, identify, destroy, control, and repel pests using knowledge gained from training and certification programs. Flexibility: Willingness to work a flexible schedule to meet client expectations and manage urgent and unscheduled services. Team Player: Ability to collaborate with Operations Managers, Sales Reps, and a team of technicians to continually improve business operations. Organizational Skills: Maintain proper inventory of tools, equipment, and materials in the company vehicle. Must haves for this job: High school diploma or equivalent Valid Driver's License and satisfactory Motor Vehicle Record 2+ years' experience in route sales, facilities management, janitorial service, landscaping, environmental services, customer service, sales, retail, or hospitality roles Attention to detail and high standards of work quality Hunger for knowledge and professional development Competitive approach to both individual and team performance Nice to haves for this job: 2+ years' experience in pest control, landscaping, agriculture, or food production Pest control, industrial, or safety certifications Pre-Hire Screening Requirements: 5+ years Satisfactory Motor Vehicle Record Criminal Background Check: Federal, State, County DOT Physical with 5-Panel Drug Screen All offers of employment are contingent upon a satisfactory motor vehicle record report that is checked annually. Sprague Pest Solutions is an Equal Opportunity employer and promotes diversity through a culture of inclusion and opportunity. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, disability, veteran status, or any other characteristics protected by law. We are a drug and smoke-free environment. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire. Position Summary The primary function of the Commercial Pest Control Technician (Route Manager) is to manage a dedicated route, providing pest control and inspection services to commercial clients according to established standards for timeliness and quality. The Route Manager will develop cordial professional relationships with clients to fully understand their unique business challenges, offer knowledgeable guidance, recommend actions, and solve a wide variety of pest management problems. The Route Manager reports to the Branch Manager and partners with Operations Managers, Sales Reps, and a team of technicians to continually grow and improve business operations. Position Summary: The primary responsibility for a Route Manager is to provide pest control and inspection services assigned client locations according to established standards for responsiveness and quality. The Route Manager will develop professional relationships with clients to understand their unique business challenges, offer knowledgeable guidance, recommend actions, and solve a wide variety of pest management problems. This position reports to the Branch Manager and partners with Operations Managers, Sales Reps, and a team of Route Managers (technicians) to continually enhance client satisfaction and business operations. Scheduling Ownership: Manage a dedicated route of commercial clients. Work a flexible schedule to meet client expectations, managing urgent and unscheduled services in a timely manner. Client Satisfaction: Provide proactive, knowledgeable guidance to customers, effectively communicating options and recommendations for managing new or complex pest problems. Respond quickly and professionally to client complaints and service requests. Seek out opportunities to grow accounts and branch sales by asking for referrals, speaking with clients about add-on services, products, and equipment, and logging leads for the sales team. Safety: Drive and maintain a clean, safe, and well-organized company service vehicle according to Sprague and DOT standards. Set up, monitor, and tear down equipment for new installations and specialized treatments. Continuous Learning & Improvement: Engage in regular training sessions to earn and maintain certifications and stay updated on the latest pest control methods and technologies. Partner with clients and technical specialists to create action plans for solving and preventing pest management problems. · Other duties as assigned. Job Requirements: · High School Diploma or GED · 2+ years in route sales, facilities management, janitorial service, landscaping, or environmental services · 2+ years' experience in customer service, sales, retail, or hospitality roles · Excellent communicator, both written and verbal, able to communicate complex concepts and risk factors to stakeholders and influence decision making · Ability and aptitude with Microsoft Office Suite and other technology necessary for successful day-to-day functioning in a business environment. · Ability to pass background screening requirements, including identity, criminal history and motor vehicle records checks · Ability to meet DOT physical standards, including a 5-panel drug screen Preferred Qualifications: - Previous pest control experience - Pest control, industrial, or safety certifications Physical Requirements: Physical Strength and Stamina: Ability to handle pest control equipment and work in various conditions and environments. Lifting and Carrying: Ability to lift and carry equipment and materials, which may weigh up to 50 pounds. Bending, Stooping, and Crawling: Frequent bending, stooping, and crawling to access and treat pest-infested areas. Standing and Walking: Prolonged periods of standing and walking while inspecting and treating areas. Working in Confined Spaces: Ability to work in tight or confined spaces, such as crawl spaces, equipment rooms, and silos. Climbing: Ability to climb ladders and work at heights when necessary. Driving: Must possess the physical ability to safely operate and drive a vehicle, including maintaining control and awareness during extended periods of driving Use of Protective Equipment: Wearing protective gear, including gloves, goggles, and respirators, to reduce the risk of harm from pesticides Working in various weather conditions: Preparedness to work outdoors in all types of weather, including extreme heat, cold, and rain. Safety awareness: Ability to follow safety protocols and wear personal protective equipment to minimize health risks from exposure to chemicals and pests Disclaimer: W. B. Sprague Company Inc. reserves the right to revise or change job duties and responsibilities as the need arises. This position description does not constitute a written or implied contract of employment. Equal Employment Opportunity: Sprague Pest Solutions is an Equal Opportunity employer and promotes diversity through a culture of inclusion and opportunity. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, disability, veteran status, or any other characteristics protected by law. We are a drug and smoke-free environment. Salary Description $21-28 per hour plus incentives
    $21-28 hourly 60d+ ago

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Zippia gives an in-depth look into the details of Sprague Pest Solutions, including salaries, political affiliations, employee data, and more, in order to inform job seekers about Sprague Pest Solutions. The employee data is based on information from people who have self-reported their past or current employments at Sprague Pest Solutions. The data on this page is also based on data sources collected from public and open data sources on the Internet and other locations, as well as proprietary data we licensed from other companies. Sources of data may include, but are not limited to, the BLS, company filings, estimates based on those filings, H1B filings, and other public and private datasets. While we have made attempts to ensure that the information displayed are correct, Zippia is not responsible for any errors or omissions or for the results obtained from the use of this information. None of the information on this page has been provided or approved by Sprague Pest Solutions. The data presented on this page does not represent the view of Sprague Pest Solutions and its employees or that of Zippia.