Spredfast jobs - 53 jobs

A leading data and analytics firm is seeking a Principal Success Architect in Miami, Florida. In this strategic role, you will engage with top enterprise clients, drive customer retention, and enhance product adoption. You'll collaborate closely with C-level stakeholders ensuring technical alignment and delivering expert guidance. This role entails managing multiple client programs and delivering impactful analytics solutions. Competitive salary range of $180,000 to $230,000 with additional bonuses. #J-18808-Ljbffr

Description Customer Support Expert What We're Looking For: Are you ready to take on an exciting role as a Customer Support Expert at Meltwater? We're looking for enthusiastic, people-oriented individuals to join our dynamic team and deliver outstanding customer experiences. In this role, you will help our clients navigate Meltwater's Media Intelligence Platform, ensuring their experience is smooth, informative, and valuable. Meltwater isn't just about work; it's a pathway to personal and professional evolution. Here, you'll immerse yourself in an ecosystem that cultivates your skills, promotes mentorship, and advocates for inclusive leadership. Engage with experienced Customer Support Experts and accomplished leaders who stand ready to support you at every turn. Be a part of our vibrant community, where your unique contributions are celebrated, and you're empowered to unleash your full potential. What You'll Do: Provide excellent product support to our clients via email and live chat to enhance the client experience Influence product development through valuable feedback to our Product and Engineering teams Be able to remain organized and be able to prioritize in a high-volume environment Take ownership of support tickets from start to completion while providing value-added information Be an expert on Meltwater products and features as they are launched and engage with our Support Experts globally Contribute to our internal product training sessions and engage with our global Support team Support a variety of technical projects focused on maintaining Meltwater applications and enhancing Client Support workflows, tools, and efficiencies Drive and implement new initiatives to enhance support across the client lifecycle, including designing solutions, engaging stakeholders, documenting standards for best practices, providing feedback, and designing newsfeeds for client engagement. What You'll Bring: A Bachelor's degree in any discipline, or up to one year of relevant work experience in customer service, hospitality, teaching, or similar people-focused roles. Strong communication skills with the ability to connect with clients and colleagues in a clear, friendly, and professional manner. A collaborative, proactive, and solution-oriented mindset, eager to contribute to team success. Enthusiasm for learning, a growth mindset, and a drive to develop your career in a support-focused environment. Ability to manage multiple priorities, stay organized, and work effectively in a fast-paced setting. Familiarity with ticketing or live chat systems is a plus, but not required. Willingness to work on a hybrid schedule with 2 days in the office. The position may include occasional shifts outside standard office hours to ensure timely client support. The ability to legally work in the country of hire is required for this position. What We Offer: Enjoy flexible paid time off for enhanced work-life balance Meltwater demonstrates commitment to your well-being by contributing towards Discovery Health, ensuring robust healthcare coverage Complimentary CalmApp subscription for you and your loved ones because mental wellness matters. Energetic work environment with a hybrid work style, providing the balance you need Benefit from our family leave program, which grows with your tenure at Meltwater. Thrive within our inclusive community and seize ongoing professional development opportunities to elevate your career. Where You'll Work: V & A Waterfront, 3 Dock Rd., 8001 Cape Town Our Story At Meltwater, we believe that when you have the right people in the right environment, great things happen. Our best-in-class technology empowers our 27,000 customers around the world to make better business decisions through data. But we can't do that without our global team of developers, innovators, problem-solvers, and high-performers who embrace challenges and find new solutions for our customers. Our award-winning global culture drives everything we do and creates an environment where our employees can make an impact, learn every day, feel a sense of belonging, and celebrate each other's successes along the way. We are innovators at the core who see the potential in people, ideas and technologies. Together, we challenge ourselves to go big, be bold, and build best-in-class solutions for our customers. We're proud of our diverse team of 2,200+ employees in 50 locations across 25 countries around the world. No matter where you are, you'll work with people who care about your success and get the support you need to unlock new heights in your career. We are Meltwater. Inspired by innovation, powered by people.. Equal Employment Opportunity StatementMeltwater is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: At Meltwater, we are dedicated to fostering an inclusive and diverse workplace where every employee feels valued, respected, and empowered. We are committed to the principle of equal employment opportunity and strive to provide a work environment that is free from discrimination and harassment. All employment decisions at Meltwater are made based on business needs, job requirements, and individual qualifications, without regard to race, color, religion or belief, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, marital status, veteran status, or any other status protected by the applicable laws and regulations. Meltwater does not tolerate discrimination or harassment of any kind, and we actively promote a culture of respect, fairness, and inclusivity. We encourage applicants of all backgrounds, experiences, and abilities to apply and join us in our mission to drive innovation and make a positive impact in the world.

Description What We're Looking For:Are you a seasoned Account Executive ready to take on a new challenge at Meltwater? We're on the lookout for talented individuals like yourself to join our dynamic team and lead the charge in seizing new business opportunities. As an Account Executive in the ever-evolving world of SaaS, you'll be at the forefront of our sales efforts, reporting directly to the Sales Director.Joining Meltwater means immersing yourself in a culture of continuous growth and development. Our environment is tailored to nurture your leadership skills, encourage collaboration, and uphold principles of inclusive leadership. Collaborate with seasoned professionals and influential leaders who are committed to guiding you towards success.Partner with us, and you'll integrate into a vibrant community that recognizes and celebrates your contributions, empowering you to make a meaningful impact. Let's embark on this journey together as we redefine the landscape of sales management and drive impactful change! What You'll Do: Identify opportunities within the dynamic mid-market segment, driving targeted outreach initiatives and harnessing the momentum generated by our proactive Business Development and Marketing teams. Captivate potential clients with engaging product demonstrations and persuasive sales presentations that showcase the value of Meltwater's solutions. Tailor carefully crafted proposals that not only address client needs but also exceed expectations, setting the stage for lasting partnerships. Serve as a trusted advisor throughout the purchasing journey, guiding prospects with confidence and clarity through solution exploration and pricing considerations. Champion win-win outcomes through skilled negotiation of contract terms and pricing, ensuring alignment and satisfaction on all fronts. Seize every opportunity for growth by identifying upselling opportunities and nurturing relationships beyond the initial sale, fostering loyalty and trust. Thrive in a results-driven environment by consistently surpassing sales targets and securing deals at competitive price points. Foster seamless integration and ongoing success by collaborating closely with internal teams, leveraging collective expertise to deliver unparalleled customer experiences. What You'll Bring: A Bachelor's degree or higher, showcasing your academic excellence and providing a solid foundation for success in this role. A minimum of 3-5 years of experience in business-to-business sales is required, with a strong track record of success. Strong negotiation skills and the ability to effectively communicate complex value propositions, ensuring clarity and alignment with clients. Proven results-oriented mindset, with a track record of consistently achieving and surpassing sales targets. Ability to identify upsell opportunities and maintain ownership of accounts, driving continued growth and satisfaction. Proactivity in conducting targeted outreach and lead generation activities, demonstrating initiative and resourcefulness. Excellent organizational skills, including adept management of the customer purchase process and proficient negotiation of contract terms. Collaborative mindset, capable of coordinating seamlessly with internal teams for successful implementation and client satisfaction. Excellent written and verbal communication skills in English. Willingness to embrace the best of both worlds with our hybrid work schedule. This role requires you to be in the office 3 days a week The ability to legally work in the country of hire is required for this position. What We Offer: Enjoy flexible paid time off for enhanced work-life balance Secure your future with a Creative Pension Take advantage of our cycle-to-work scheme promoting eco-friendly commuting options Elevate your health and wellness through Simply Health, an integral part of our benefits package offering diverse options for a holistic well-being journey Prioritise well-being after tenure with comprehensive Vitality Health Insurance, a reward for commitment and a safeguard for long term health needs. Complimentary CalmApp subscription for you and your loved ones, because mental wellness matters. Energetic work environment with a hybrid work style, providing the balance you need Benefit from our family leave program, which grows with your tenure at Meltwater. Thrive within our inclusive community and seize ongoing professional development opportunities to elevate your career. Where You'll Work: 20 Farringdon Street, London, EC4A 4AB Our StoryAt Meltwater, we believe that when you have the right people in the right environment, great things happen. Our best-in-class technology empowers our 27,000 customers around the world to make better business decisions through data. But we can't do that without our global team of developers, innovators, problem-solvers, and high-performers who embrace challenges and find new solutions for our customers. Our award-winning global culture drives everything we do and creates an environment where our employees can make an impact, learn every day, feel a sense of belonging, and celebrate each other's successes along the way. We are innovators at the core who see the potential in people, ideas and technologies. Together, we challenge ourselves to go big, be bold, and build best-in-class solutions for our customers. We're proud of our diverse team of 2,200+ employees in 50 locations across 25 countries around the world. No matter where you are, you'll work with people who care about your success and get the support you need to unlock new heights in your career. We are Meltwater. Inspired by innovation, powered by people. Equal Employment Opportunity StatementMeltwater is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: At Meltwater, we are dedicated to fostering an inclusive and diverse workplace where every employee feels valued, respected, and empowered. We are committed to the principle of equal employment opportunity and strive to provide a work environment that is free from discrimination and harassment.All employment decisions at Meltwater are made based on business needs, job requirements, and individual qualifications, without regard to race, color, religion or belief, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, marital status, veteran status, or any other status protected by the applicable laws and regulations.Meltwater does not tolerate discrimination or harassment of any kind, and we actively promote a culture of respect, fairness, and inclusivity. We encourage applicants of all backgrounds, experiences, and abilities to apply and join us in our mission to drive innovation and make a positive impact in the world.

Description What We're Looking For: Meltwater is seeking an enthusiastic and self-motivated Talent Acquisition Consultant to join our team in Shanghai. In this role, you will support recruitment efforts across China, Malaysia, Singapore, as well as contribute to hiring for broader APAC markets. Fluency in both Mandarin and English is essential, as this role will focus on APAC market and communicate with candidates and stakeholders across multiple countries on day to day basis. You'll be part of a dynamic global Talent & People team, helping to drive strong recruitment outcomes and operational excellence across the region. At Meltwater, you'll thrive in an environment that values growth, mentorship, and inclusive leadership. Collaborate with experienced HR professionals and respected leaders, continuously expanding your knowledge and skills within the industry. Join our team and become part of a supportive community where your contributions are valued, and we're dedicated to helping you succeed.What You'll Do: Manage the end-to-end recruitment process across Malaysia, Greater China and Southeast Asia Delivery Services and Sales functions, including attraction/advertising, job descriptions, market mapping, direct sourcing, screening, interviewing, feedback collection, and offer preparation for approval and execution. Collaborate closely with regional hiring leaders to comprehend their requirements, provide coaching and guidance on our recruitment process, and address the evolving talent needs of each country. Ensure a consistent and positive candidate experience by promptly briefing candidates on their interview stages at every step of the process. Engage and cultivate relationships with external stakeholders, including universities in key geographies, to build an external talent pipeline and fulfill critical hiring needs. Ensure that every hiring process incorporates a credible slate of diverse talent, fostering a culture of diversity, equity, and inclusion within the organization. Contribute to global projects focused on enhancing the Employee Value Proposition (EVP), strengthening the employer brand, refining hiring manager training, and improving the candidate experience. Be an integral part of a global team, contributing to the culture and mentoring others while collaborating on projects and initiatives spanning different regions. What You'll Bring: Bachelor's degree or equivalent experience. 2-4 years of corporate or agency recruiting experience working with hiring leaders from a variety of countries and cultures to develop their recruitment capability. Accustomed to working autonomously and as part of a global team, in a fast-paced organization with ambitious growth plans and a track record of hiring exceptional and diverse talent. Demonstrated ability to manage multiple competing priorities, work under pressure, and tight deadlines, be flexible, tenacious, and take ownership of deliverables and outcomes. Skills recruiting for Delivery Services and Sales roles. Experience in formulating strategies and action plans related to recruitment campaigns, talent attraction techniques, and direct sourcing within the APAC market. Data-driven with strong analytical skills and a desire to establish meaningful global reporting. Excellent interpersonal skills, communication skills, and the ability to be detail-oriented, and have excellent problem-solving abilities. Collaborative at the core, and actively seeking out feedback and new opinions. Comfortable working in an agile and truly global environment. Excellent written and verbal communication skills in Mandarin and English. Willingness to embrace the best of both worlds with our hybrid work schedule. This role requires you to be in the office 2 days a week. The ability to legally work in the country of hire is required for this position. What We Offer: Enjoy 20 days of annual paid time off plus an additional day off on your birthday! Comprehensive health insurance tailored for you. Unlimited gym allowance with a swimming pool to support your commitment to a healthy lifestyle. Complimentary CalmApp subscription for you and your loved ones, because mental wellness matters. Energetic work environment with a hybrid work style, providing the balance you need. Benefit from our family leave program, which grows with your tenure at Meltwater. Thrive within our inclusive community and seize ongoing professional development opportunities to elevate your career. Our Story At Meltwater, we believe that when you have the right people in the right environment, great things happen. Our best-in-class technology empowers our 27,000 customers around the world to make better business decisions through data. But we can't do that without our global team of developers, innovators, problem-solvers, and high-performers who embrace challenges and find new solutions for our customers. Our award-winning global culture drives everything we do and creates an environment where our employees can make an impact, learn every day, feel a sense of belonging, and celebrate each other's successes along the way. We are innovators at the core who see the potential in people, ideas and technologies. Together, we challenge ourselves to go big, be bold, and build best-in-class solutions for our customers. We're proud of our diverse team of 2,200+ employees in 50 locations across 25 countries around the world. No matter where you are, you'll work with people who care about your success and get the support you need to unlock new heights in your career. We are Meltwater. Inspired by innovation, powered by people. Equal Employment Opportunity Statement Meltwater is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: At Meltwater, we are dedicated to fostering an inclusive and diverse workplace where every employee feels valued, respected, and empowered. We are committed to the principle of equal employment opportunity and strive to provide a work environment that is free from discrimination and harassment. All employment decisions at Meltwater are made based on business needs, job requirements, and individual qualifications, without regard to race, color, religion or belief, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, marital status, veteran status, or any other status protected by the applicable laws and regulations. Meltwater does not tolerate discrimination or harassment of any kind, and we actively promote a culture of respect, fairness, and inclusivity. We encourage applicants of all backgrounds, experiences, and abilities to apply and join us in our mission to drive innovation and make a positive impact in the world.

Description What We're Looking For: Meltwater's Consumer Intelligence AI Team is looking for a Machine Learning Engineer who will be working on developing new innovative Natural Language Processing or Computer Vision features relying on the literature's state of the art. Those features are meant to be integrated in our Consumer Intelligence platform meaning that your work will be used by our customers. We are looking for someone with a creative, proactive, collaborative, and innovation focused mindset. You will work alongside a team of passionate machine learning engineers driven by enthusiasm for adopting new technologies and excitement about making the difference for customers using applied AI. You will take complete ownership of the AI features you develop: from their conception to their implementation in the product. Our team is organized over 3 objectives: innovation, research and production. Innovation: We leverage our AI expertise to constantly imagine new business oriented features to enhance our products. Research: To implement our algorithms, we need to stay up-to-date to the latest breakthroughs over the Machine Learning world as well as the latest frameworks. Production: We make a point of designing and developing our algorithms in a software engineering fashion. Scalability is our goal. The models that we develop are running over billions of documents (text or image) per day. What You'll Do: Drive the development of new industrial level projects from ideation to deployment. This includes deep expertise in areas such as early ideation & prototyping, research, infrastructure, scalability, monitoring, and evaluation of AI systems. Collaborate closely with product teams in their domains, building domain expertise, and leveraging ML to solve critical business problems Keep up-to-date with the latest advancements in machine learning to stay current on emerging techniques to solve novel problems What You'll Bring: 5-7+ years of experience as a Machine Learning Engineer Passion for AI, with a constant drive to stay updated and ahead of the curve Demonstrable experience with the full lifecycle of machine learning models - from development to deployment and monitoring You have strong engineering and coding skills, with the ability to write high quality production grade code. Proficiency in Python, Scala, Java and/or other equivalent languages Experience with MLOps and DevOps principles and technologies (e.g. CI/CD, Terraform, Containerization, Kubernetes) Exceptional problem-solving, analytical skills and the ability to tackle complex problems with a critical thinking approach MS or PhD in Computer Science, Engineering or a related technical field Nice to have: Experience building LLM applications or RAG products using Python (Langchain, LlamaIndex, Guardrails, etc.) Proven track record of delivering AI systems to solve industry-scale problem Experience with distributed frameworks in a production context (Spark, Kafka, …) is a plus Experience with Information Retrieval systems in a production environment (Elasticsearch, Milvius, Vespa, …) is a plus What We Offer: You will work with a team of passionate people who are always willing to help and learn from others You will have the opportunity to apply the most recent literature to concrete AI projects with a real impact on business As a growing company, we combine a startup mindset with the resources necessary to commit to exciting new initiatives. At Meltwater, everyone has an opportunity to make a difference Enjoy flexible paid time off that allows you to have an enhanced work-life balance. Excellent medical, dental, and vision options 401(k) matching, life insurance, commuter benefits, and parental leave plans Complimentary CalmApp subscription for you and your loved ones, because mental wellness matters. Energetic work environment with a hybrid work style, providing the balance you need. Thrive within our inclusive community and seize ongoing professional development opportunities to elevate your career. Total compensation range for this position: $192,000 - $256,000 USD per year. Our Story At Meltwater, we believe that when you have the right people in the right environment, great things happen. Our best-in-class technology empowers our 27,000 customers around the world to make better business decisions through data. But we can't do that without our global team of developers, innovators, problem-solvers, and high-performers who embrace challenges and find new solutions for our customers. Our award-winning global culture drives everything we do and creates an environment where our employees can make an impact, learn every day, feel a sense of belonging, and celebrate each other's successes along the way. We are innovators at the core who see the potential in people, ideas and technologies. Together, we challenge ourselves to go big, be bold, and build best-in-class solutions for our customers. We're proud of our diverse team of 2,200+ employees in 50 locations across 25 countries around the world. No matter where you are, you'll work with people who care about your success and get the support you need to unlock new heights in your career. We are Meltwater. Inspired by innovation, powered by people. Our Team Our AI team is young, ambitious and focused on innovation. With Meltwater, we are more than 2000 people across the globe, so there is a lot going on. We believe in diversity and inclusion, and building teams with a wide variety of backgrounds and perspectives. This approach not only raises the quality of our products for our customers, but makes collaboration along the way much more fun. Read our under-the-hood blog to see which problems our engineers are solving. Equal Employment Opportunity Statement Meltwater is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: At Meltwater, we are dedicated to fostering an inclusive and diverse workplace where every employee feels valued, respected, and empowered. We are committed to the principle of equal employment opportunity and strive to provide a work environment that is free from discrimination and harassment. All employment decisions at Meltwater are made based on business needs, job requirements, and individual qualifications, without regard to race, color, religion or belief, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, marital status, veteran status, or any other status protected by the applicable laws and regulations. Meltwater does not tolerate discrimination or harassment of any kind, and we actively promote a culture of respect, fairness, and inclusivity. We encourage applicants of all backgrounds, experiences, and abilities to apply and join us in our mission to drive innovation and make a positive impact in the world.

Description What We're Looking For:As the Design Manager of Global Applications, you will be responsible for managing our key Meltwater design system and AI-driven platform experiences. You will play a key role as a player/coach, driving intuitive use and industry-leading outcomes. Your role will involve working with other designers to further enhance global applications and design patterns, ensuring best-in-class interaction design, visual design, and new AI products. Additionally, you will be responsible for one direct design report to support Meltwater platform efforts. What You'll Do: Creation and Craft: Execute and design strong user interfaces, user prototypes, wireframes, and visual designs. Use the most recent GenAI tools to provide sophisticated design prototypes and AI-driven solutions. (IE. Lovable, v0, Cursor). Also work in Figma to ensure pixel perfect designs. Cross-Functional Collaboration: Proactively engage with designers and developers to ensure alignment with development requirements and systems documentation. Work with the UX design research team to identify user pain points, assess products, and identify UX opportunities. User-Centered Advocacy: Champion user-centered design principles in all projects Process Guidance: Collaborate with teams to align Meltwater design efforts with core business objectives, executing on UX priorities and facilitating a strong design process to further elevate our UI. Mentorship & Leadership: Oversee the execution of one product designer, ensuring their work meets high standards in interaction design, UI, and human-centered design to produce new design patterns that are consistent with the platform. Partnership Development: Collaborate with other product managers (PMs), and UX Directors to foster strong design ethic and outcomes. Facilitation of Innovation: Lead teams through ideation, feasibility assessments, and story-mapping workshops to enhance design and development processes. Communication: Be a strong story teller to cross-functional leaders, developers, and stakeholders, promoting a holistic view of user experience Design Quality Assurance: Conduct UI reviews of design patterns through product-based evaluations and system-wide assessments. Culture Building: Be a strong contributor to design culture while continuously helping the design practice to grow. What You'll Bring: Minimum of 8 years of experience in Product Design/Visual UI Design/UI/UX. At minimum 3-5 years of experience managing a design team Minimum of 3-5 years working in SaaS and enterprise applications. Proven portfolio showcasing extensive UX/UI work and also experience with AI tools such as Lovable, v0, or Cursor You have a point of view on industry best practices and design principles Demonstrated ability to deliver products with a focus on final outcomes Strong communication skills for presenting ideas clearly to business stakeholders Strong experience collaborating with engineering teams to refine & develop UX Expert proficiency in Figma Strong understanding of the Design Thinking process stages. Experience collaborating with other designers/design teams for system-wide improvements. Bachelor's or Master's degree in Design or a related field. Familiarity with front-end technologies such as React and MUI. What We Offer: Flexible paid time off that allows you to have an enhanced work-life balance Excellent medical, dental, and vision options Complimentary CalmApp subscription for you and your loved ones, because mental wellness matters. Energetic work environment with a hybrid work style, providing the balance you need. Thrive within our inclusive community and seize ongoing professional development opportunities to elevate your career Base Salary of $127,000 - $169,000 CAD per year + 10% annual bonus paid in quarterly instalments [subject to the terms of the applicable commission plan]. Our Story The sky is the limit at Meltwater. At Meltwater, we believe that when you have the right people in the right working environment, great things happen. Our best-in-class technology empowers our 27,000 customers around the world to analyze over a billion pieces of data each day and make better business decisions. Our award-winning culture is our north star and drives everything we do - from striving to create an environment where all employees do their best work, to delivering customer value by continuously innovating our products - and making sure to celebrate our successes and have fun along the way. We're proud of our diverse team of 2,300+ employees in 50 locations across 25 countries around the world. No matter where you are, you'll work with people who care about your success and get the support you need to reach your goals. So, in a nutshell, that's Meltwater. We love working here, and we think you will too. Equal Employment Opportunity StatementMeltwater is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: At Meltwater, we are dedicated to fostering an inclusive and diverse workplace where every employee feels valued, respected, and empowered. We are committed to the principle of equal employment opportunity and strive to provide a work environment that is free from discrimination and harassment.All employment decisions at Meltwater are made based on business needs, job requirements, and individual qualifications, without regard to race, color, religion or belief, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, marital status, veteran status, or any other status protected by the applicable laws and regulations.Meltwater does not tolerate discrimination or harassment of any kind, and we actively promote a culture of respect, fairness, and inclusivity. We encourage applicants of all backgrounds, experiences, and abilities to apply and join us in our mission to drive innovation and make a positive impact in the world.

Description Client Support Specialist Arabic SpeakingWhat We're Looking For: Meltwater is hiring an Arabic speaking Client Support Specialist based in Cape Town. We're searching for individuals like yourself to join our dynamic team and enhance our customer experience in the Premiums Support portfolio. As a Client Support Specialist, you will closely collaborate with the Customer Success Executive (CSE) and Sales to ensure customer requirements are fulfilled. You will advocate for innovation and best practice adoption, and leverage technology to address challenges. Joining Meltwater means entering a space where you'll grow both personally and professionally. Our environment is all about helping you develop your talents, offering mentorship, and embracing inclusive leadership principles. You'll work alongside experienced colleagues and supportive leaders who are committed to guiding you.Be part of our lively community, where we celebrate your unique contributions and encourage you to reach your full potential. Let's team up and dive into the world of client support, making a real difference together. What You'll Do: Manage a portfolio of Enterprise Premium Support clients Handle day-to-day reactive requests by delegating tasks to Managed Services, Product Support, or addressing them directly as needed Responsible for overseeing the completion of the customer's scope of work Create "blueprints" for Searches and Dashboards, leveraging resources to address complex and specific client requirements effectively Monitors Enterprise support consumption within their portfolio and provides insights on key themes and challenges to the account Customer Success Executive and/or Program Manager as needed Work closely with the Customer Success Executive to continually enhance our enterprise support offerings through collaborative efforts Support Customer Success Executive in completing operational tasks necessary for software and/or service deliveries Identify workflow inefficiencies or out-of-scope requests, and support the Customer Success Executive in alignment among all stakeholders regarding the scope of Enterprise support What You'll Bring: Bachelor's degree or higher in any field, accompanied by a minimum of 2 years' experience in business-to-business client support, preferably within the SaaS industry Excellent written and verbal communication skills in English and Arabic. Proficiency in at least one major business domain area (e.g., Retail, Consumer Goods, Government, Communications, Media, Tech Health, Life Sciences, Financial, Agency) Strong analytical skills enabling effective problem-solving in business contexts Demonstrated capability to communicate, present, and influence convincingly across all organizational levels, both internally and externally Cross-functional collaboration skills, adept at leveraging resources to prioritize customer satisfaction with a client-centric mindset Experience with large-scale enterprise implementations, understanding associated challenges and requirements Proficient in Boolean logic and data structuring methodologies Willingness to embrace the best of both worlds with our hybrid work schedule. This role requires you to be in the office 2 days a week. The ability to legally work in the country of hire is required for this position. What We Offer: Enjoy flexible paid time off options for enhanced work-life balance Meltwater demonstrates a commitment to your well-being by contributing towards Discovery Health, ensuring robust healthcare coverage Complimentary CalmApp subscription for you and your loved ones, because mental wellness matters. Energetic work environment with a hybrid work style, providing the balance you need Benefit from our family leave program, which grows with your tenure at Meltwater. Thrive within our inclusive community and seize ongoing professional development opportunities to elevate your career. Where You'll Work: V & A Waterfront, 3 Dock Rd., 8001 Cape TownOur StoryAt Meltwater, we believe that when you have the right people in the right environment, great things happen.Our best-in-class technology empowers our 27,000 customers aroundthe world to make better business decisions through data. But we can't do that without our global team of developers, innovators, problem-solvers, and high-performers who embrace challenges and find new solutions for our customers.Our award-winning global culture drives everything we do and createsan environment where our employees can make an impact, learn every day, feel a sense of belonging, and celebrate each other's successes alongthe way.We are innovators at the core who see the potential in people, ideas and technologies. Together, we challenge ourselves to go big, be bold, and build best-in-class solutions for our customers.We're proud of our diverse team of 2,200+ employees in 50 locations across 25 countries around the world. No matter where you are, you'll work with people who care about your success and get the support you need to unlock new heights in your career.We are Meltwater. Inspired by innovation, powered by people.Equal Employment Opportunity StatementMeltwater is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: At Meltwater, we are dedicated to fostering an inclusive and diverse workplace where every employee feels valued, respected, and empowered. We are committed to the principle of equal employment opportunity and strive to provide a work environment that is free from discrimination and harassment.All employment decisions at Meltwater are made based on business needs, job requirements, and individual qualifications, without regard to race, color, religion or belief, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, marital status, veteran status, or any other status protected by the applicable laws and regulations.Meltwater does not tolerate discrimination or harassment of any kind, and we actively promote a culture of respect, fairness, and inclusivity. We encourage applicants of all backgrounds, experiences, and abilities to apply and join us in our mission to drive innovation and make a positive impact in the world.

Description What We're Looking For:We're actively seeking an Accounts Payable Specialist to join our vibrant team and assume a pivotal role in managing and enhancing the company's accounts payable process. As an Accounts Payable Specialist, you'll collaborate closely with internal stakeholders and external vendors to resolve payment discrepancies, ensure timely payments, and cultivate positive relationships with suppliers. This position demands strong analytical abilities, keen attention to detail, and effective communication skills to propel the accounts payable process forward and fortify the company's financial stability.We're dedicated to fostering a culture where each team member feels empowered to be their authentic selves while pushing the boundaries of their skills and capabilities. Envision yourself surrounded by a supportive network of colleagues who actively nurture talent, providing robust support systems, mentorship, and emphasising collaboration.What You'll Do: Daily review of various AP Mailboxes and download invoices to process. Efficiently manage the accounts payable process including PO matching, route invoices for approval for non-PO bills, item receipt and vouchering. Audit manager approved employee expense reports in Workday per T&E policy. Communicate with vendors and internal Meltwater teams regarding outstanding payments, bill discrepancies, Purchase Order (PO) issues, Kyriba payment issues, and other AP-related inquiries. Prepare (level 1) payments in Netsuite to import to Kyriba. Review and resolve rejected payments in Kyriba, ensuring accuracy and timely resolution. Conduct thorough investigations into billing disputes and promptly address vendor inquiries, maintaining a focus on timely resolution. Log into the vendor portal to download bills and submit payments. Assist in gathering documentation for audits, ensuring all required records are prepared in accordance with internal control procedures and audit requirements. Other projects assigned include acquisitions, testings for NetSuite improvements, entity consolidations, and others. What You'll Bring: Bachelor's degree or above in Accounting, Finance, Business Administration, or a related field. 3+ years of experience in accounts payable or a related financial role. Proficiency in Microsoft Excel and familiarity with financial software, such as NetSuite, Kyriba, and Blackline, is highly preferred. Experience processing in EMEA/APAC subsidiaries, knowledge in VAT and GST, is highly preferred. The ability to thrive independently, prioritise tasks, and meet deadlines in a fast-paced environment. Knowledge of regulatory compliance and legal requirements pertaining to accounts payable activities would be advantageous. Excellent written and verbal communication skills in English. Flexible work hours are necessary to align with the US and Europe time zone. The ability to legally work in the country of hire is required for this position. Where You'll Work: Av. P.º de la Reforma 296, Juárez, Cuauhtémoc, 06600 Ciudad de México, CDMX, Mexico When You'll Join: September 2025 Our Story At Meltwater, we believe that when you have the right people in the right environment, great things happen. Our best-in-class technology empowers our 27,000 customers around the world to make better business decisions through data. But we can't do that without our global team of developers, innovators, problem-solvers, and high-performers who embrace challenges and find new solutions for our customers. Our award-winning global culture drives everything we do and creates an environment where our employees can make an impact, learn every day, feel a sense of belonging, and celebrate each other's successes along the way. We are innovators at the core who see the potential in people, ideas and technologies. Together, we challenge ourselves to go big, be bold, and build best-in-class solutions for our customers. We're proud of our diverse team of 2,200+ employees in 50 locations across 25 countries around the world. No matter where you are, you'll work with people who care about your success and get the support you need to unlock new heights in your career. We are Meltwater. Inspired by innovation, powered by people. Equal Employment Opportunity Statement Meltwater is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: At Meltwater, we are dedicated to fostering an inclusive and diverse workplace where every employee feels valued, respected, and empowered. We are committed to the principle of equal employment opportunity and strive to provide a work environment that is free from discrimination and harassment. All employment decisions at Meltwater are made based on business needs, job requirements, and individual qualifications, without regard to race, color, religion or belief, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, marital status, veteran status, or any other status protected by the applicable laws and regulations. Meltwater does not tolerate discrimination or harassment of any kind, and we actively promote a culture of respect, fairness, and inclusivity. We encourage applicants of all backgrounds, experiences, and abilities to apply and join us in our mission to drive innovation and make a positive impact in the world.

Description Join us as an Intern Client Success Specialist. The Enterprise team collaborates with our premium clients across the French market. We're a group of seasoned consultants, proud to be our clients trusted business partners in utilising media intelligence and social analytics. Our mission is to aid clients in achieving strategic business goals through insights from Meltwater Solutions. This is a 6-month internship opportunity. Your primary focus will be on nurturing relationships, serving as a trusted advisor, and deeply understanding client needs. Leveraging your expertise, you'll guide clients to achieve KPIs, driving retention, renewal, and growth. As a Client Success Specialist intern, you'll advise and configure solutions for key clients, ensuring a positive experience and long-term success within their first 30 to 90 days. You'll lead user adoption, oversee product implementation, and align expectations, strategically ensuring client goals are met through Meltwater services. At Meltwater, we prioritise personal and professional growth. As a Client Success Specialist intern, you'll access a supportive ecosystem fostering mentorship, skill development, and inclusive leadership. Join our team of experienced professionals and accomplished leaders as we embark on a journey of continued success and client satisfaction. What You'll Do: Collaborate with colleagues worldwide in Client Acquisition, Client Success, Training, Support, and Product teams to deliver seamless experiences to your assigned accounts Develop strong relationships with clients within the first 30 to 60 days of their subscription Establish yourself as a trusted advisor and product expert for Meltwater's Radarly platform Implement, maintain, and troubleshoot Radarly projects for clients, providing guidance on project structure, optimizing data collection through tailored Boolean queries, and resolving data collection challenges Construct and manage complex Boolean logic queries and analytics Create customized reports and dashboards based on client parameters to evaluate their brand impact, competitive performance, campaign success, customer experience, and more Design and deliver personalized training sessions for customers, enabling them to effectively utilize the Radarly platform Drive user engagement by developing and executing tailored empowerment plans Coordinate and prioritize project tasks, manage timelines, and maintain project plans Communicate project status and deliverables effectively with internal and external teams to ensure client success Ensure client satisfaction through follow-up, responsiveness, and effective communication Track milestones and document client interactions and insights for future reference What You'll Bring: Currently enrolled in university (in any specialization) Ability to solve complex problems by breaking them down into logical components Empathy and ability to comprehend customer needs, quickly establishing strong relationships Business acumen and understanding of diverse departmental and industry requirements Exceptional organizational and project management skills Passionate about the digital ecosystem, online media, the social web, and big data Business proficiency in English & French The ability to legally work in the country of hire is required for this position. What We Offer: Totaling 6 vacation days for a six-month internship. Receive a Lunchr voucher, enhancing your daily dining experience with convenient and flexible meal options Benefit from a 50% transportation refund or bike km refund, easing your commuting expenses and promoting sustainable travel choices Complimentary CalmApp subscription for you and your loved ones, because mental wellness matters. Energetic work environment with a hybrid work style, providing the balance you need Kindly send your CV in English. Thank you! Where You'll Work: 8, rue du Renard - 75004 Paris Our Story At Meltwater, we believe that when you have the right people in the right environment, great things happen. Our best-in-class technology empowers our 27,000 customers around the world to make better business decisions through data. But we can't do that without our global team of developers, innovators, problem-solvers, and high-performers who embrace challenges and find new solutions for our customers.Our award-winning global culture drives everything we do and creates an environment where our employees can make an impact, learn every day, feel a sense of belonging, and celebrate each other's successes along the way. We are innovators at the core who see the potential in people, ideas and technologies. Together, we challenge ourselves to go big, be bold, and build best-in-class solutions for our customers.We're proud of our diverse team of 2,200+ employees in 50 locations across 25 countries around the world. No matter where you are, you'll work with people who care about your success and get the support you need to unlock new heights in your career. We are Meltwater. Inspired by innovation, powered by people. Equal Employment Opportunity Statement Meltwater is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: At Meltwater, we are dedicated to fostering an inclusive and diverse workplace where every employee feels valued, respected, and empowered. We are committed to the principle of equal employment opportunity and strive to provide a work environment that is free from discrimination and harassment. All employment decisions at Meltwater are made based on business needs, job requirements, and individual qualifications, without regard to race, color, religion or belief, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, marital status, veteran status, or any other status protected by the applicable laws and regulations. Meltwater does not tolerate discrimination or harassment of any kind, and we actively promote a culture of respect, fairness, and inclusivity. We encourage applicants of all backgrounds, experiences, and abilities to apply and join us in our mission to drive innovation and make a positive impact in the world.

What We're Looking For: We're thrilled to embark on the search for a seasoned Senior/Lead Data Solution Engineer to join our vibrant team. This pivotal role offers an exciting opportunity to shape the future of technology within our organization. As a key member, you'll be tasked with designing and implementing scalable data solutions and managing complex data migration within our Business Applications Team. At Meltwater, it's not merely about the role you hold-it's an invitation to delve into a world filled with personal and professional growth prospects. Immerse yourself in an environment crafted to nurture skill refinement, where mentorship thrives, and inclusive leadership reigns supreme. Engage closely with seasoned professionals and inspirational leaders committed to guiding you through every phase of your journey. Join our vibrant community, where your individuality is honored, and you're empowered to unleash your utmost potential. Together, let's embark on this journey and revolutionize our approach to driving new business at Meltwater! What You'll Do: Design and Implement Scalable Data Solutions Lead the design and implementation of innovative, scalable data solutions using Snowflake and other cloud platforms, ensuring the data infrastructure meets current and future business needs. Strategic Data Integration Oversee the integration of diverse data sources, including third-party tools, to create a cohesive data ecosystem that enhances predictive analytics, AI, and machine learning capabilities. Optimize Data Architecture Continuously improve data architecture to support large-scale operations, enhancing performance and cost-effectiveness while driving data innovation across the organization. Ensure Data Security and Compliance Establish and uphold robust security protocols and compliance frameworks aligned with industry standards and regulations to safeguard sensitive data. Manage Complex Data Migration Lead the migration of critical data assets across various platforms and warehouses, ensuring data integrity, security, and minimal downtime throughout the process. Develop Advanced Analytics and Insights Drive the development of advanced analytics platforms using Tableau and other BI tools, delivering actionable insights and forecasts that facilitate business growth and innovation. Cross-Functional Leadership and Collaboration Collaborate with executive leadership and cross-functional teams to define and implement a long-term data strategy that aligns with business objectives, promoting a data-driven culture. Mentorship and Team Development Mentor and develop a team of data professionals, fostering their growth in data architecture, analytics, and leadership while encouraging a culture of continuous improvement. Innovative Data Solutions Explore and implement innovative approaches to data handling and analysis, utilizing cutting-edge cloud technologies and AI/ML integration to keep the organization at the forefront of the analytics industry. Ownership of End-to-End Solutions Assume responsibility for large-scale data projects from conception to execution, ensuring they align with strategic business goals and deliver long-term value. Stay Current with Emerging Technologies Continuously research and adopt emerging technologies, including advancements in cloud computing, AI, and machine learning, to enhance the organization's competitive edge. What You'll Bring:Required Skills and Experience: Expert-level knowledge of Snowflake, AWS RDS, MySQL, and data modeling. Demonstrated ability to architect end-to-end scalable cloud data platforms. Hands-on experience with ETL processes and tools (e.g., Boomi, Pentaho, FiveTran, AirByte). Proficient in SQL and Tableau with experience in building data sources and dashboards for high-level business insights. Strong understanding of data security, compliance, and governance frameworks. Proven experience in cloud cost optimization and performance tuning. Capable of leading cross-functional teams and projects in a remote/offshore environment. Preferred Skills and Experience: Expertise in Salesforce CRM and its integration with Snowflake. Advanced knowledge of Salesforce Apex, Flows, LWC, and Tableau Analytics. Experience implementing AI/ML-driven solutions in a data architecture context. Strong leadership skills with a focus on mentorship, strategic decision-making, and driving innovation. What We Offer: Flexible paid time off that allows you to have an enhanced work-life balance. Excellent medical, dental, and vision options 401(k) matching, life insurance, commuter benefits, and parental leave plans Complimentary CalmApp subscription for you and your loved ones, because mental wellness matters. Energetic work environment with a hybrid work style, providing the balance you need. Thrive within our inclusive community and seize ongoing professional development opportunities to elevate your career. Compensation Overview Base Salary of $126,800 - $169,000 USD per year + discretionary annual bonus subject to the terms of the applicable bonus plan. Total compensation range for this position: $126,800 - $169,000 USD per year. Where You'll Work: Position Type: Full-Time Location: Hybrid - Two Days in Redwood City Office & Three Days Remote This role requires work onsite in Redwood City, CA two days per week. 555 Twin Dolphin Dr #165. Redwood City, CA 94065 Our Story At Meltwater, we believe that when you have the right people in the right environment, great things happen. Our best-in-class technology empowers our 27,000 customers around the world to make better business decisions through data. But we can't do that without our global team of developers, innovators, problem-solvers, and high-performers who embrace challenges and find new solutions for our customers. Our award-winning global culture drives everything we do and creates an environment where our employees can make an impact, learn every day, feel a sense of belonging, and celebrate each other's successes along the way. We are innovators at the core who see the potential in people, ideas and technologies. Together, we challenge ourselves to go big, be bold, and build best-in-class solutions for our customers. We're proud of our diverse team of 2,200+ employees in 50 locations across 25 countries around the world. No matter where you are, you'll work with people who care about your success and get the support you need to unlock new heights in your career. We are Meltwater. Inspired by innovation, powered by people. Equal Employment Opportunity Statement Meltwater is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: At Meltwater, we are dedicated to fostering an inclusive and diverse workplace where every employee feels valued, respected, and empowered. We are committed to the principle of equal employment opportunity and strive to provide a work environment that is free from discrimination and harassment. All employment decisions at Meltwater are made based on business needs, job requirements, and individual qualifications, without regard to race, color, religion or belief, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, marital status, veteran status, or any other status protected by the applicable laws and regulations. Meltwater does not tolerate discrimination or harassment of any kind, and we actively promote a culture of respect, fairness, and inclusivity. We encourage applicants of all backgrounds, experiences, and abilities to apply and join us in our mission to drive innovation and make a positive impact in the world.

Description MEST AI Startup Program - Technical Fellow In-ResidenceLocation: Accra, Ghana (in-person position) Reporting to: AI Startup Program Director Team: AI Startup Program Team Experience Level: 2 - 4+ years in software development and AI/ML Contract: One-year Start Date: January 2026 End Date: December 2026About MEST Africa Launched in 2008 by Meltwater Founder & CEO Jorn Lyseggen, MEST is a Pan-African training program, seed fund, incubator, and hub for technology entrepreneurs across Africa. We provide critical skills training in software development, business, and communications, with headquarters in Accra, Ghana, and funding from the Meltwater Foundation - the non-profit arm of Meltwater, a global leader in media intelligence.MEST AI Startup Program Overview The MEST AI Startup Program is an up to 12-month immersive experience designed to equip Africa's most promising AI entrepreneurs with the technical, business, and leadership skills needed to build and scale globally competitive AI startups.The seven-month startup program is a hands-on, activity-based experience where participants: Explore and refine AI business ideas Develop and deploy an AI MVP Gain deep expertise in AI software development and business fundamentals Engage with world-class AI practitioners from institutions like Google, Meta, and OpenAI The five-month incubation program supports selected ventures to scale AI products, secure customers, and prepare for investment, culminating in deployable AI products, an established user base, and a roadmap for funding and growth.Technical Fellow In-Residence Role Overview The AI Technical Fellow In-Residence is the technical backbone of the MEST AI Startup Program each year. During this one-year contract, you will work directly with entrepreneurs-in-training (EITs) to ensure they can apply the technical concepts taught in the curriculum - from AI model development to deployment. This is a highly hands-on, highly interactive role that includes regular meetings with EITs, experts, partners, facilitators, and program staff to collaborate, troubleshoot, and accelerate learning.You should have deep technical expertise, a passion for AI, and an excitement for learning alongside entrepreneurs. This is a role for a doer - someone who thrives in a fast-paced, high-energy environment and is ready to dig in.Key ResponsibilitiesTechnical Training & Support Deliver interactive tutorials and workshops on AI/ML, software engineering, and MLOps topics from the curriculum (e.g., Python, APIs, LLMs, RAG, LangChain, vector databases, multi-agent systems, Docker, CI/CD) Provide 1:1 and group technical coaching, ensuring entrepreneurs can implement concepts in their MVPs Conduct code reviews and guide participants in adopting best practices Curriculum Integration Work with expert facilitators to align technical sessions with business and product milestones Adapt and create technical content based on evolving AI tools and participant needs Problem-Solving & Mentorship Support entrepreneurs in debugging and overcoming technical challenges Learn and experiment with new AI tools alongside participants, sharing insights rapidly Promote responsible AI use, including bias mitigation, privacy by design, and ethical considerations Collaboration & Program Support Partner with program staff to ensure participants have the technical resources they need Contribute to creating a dynamic, inclusive, and innovative learning environment Actively engage in scheduled check-ins, collaborative planning meetings, and review sessions with EITs and program stakeholders Required Qualifications & SkillsTechnical Expertise Advanced proficiency in Python, Git/GitHub, and API development Hands-on experience with: LLMs, prompt engineering, and fine-tuning RAG pipelines, embeddings, vector databases, LangChain Multi-agent systems (e.g., CrewAI) and memory management MLOps, CI/CD, Docker, cloud deployment, and API security Strong grasp of software engineering fundamentals: testing, EDA, model evaluation Experience 2 - 4+ years in software engineering and AI/ML product development Track record of taking AI products from concept to deployment Experience in startup or fast-paced, project-based environments Soft Skills & Mindset Excellent communicator and collaborator, with cross-cultural sensitivity Proactive problem solver with a hands-on “doer” mentality Adaptable, curious, and eager to learn alongside entrepreneurs Passionate about excellence, creativity, and innovation To Apply Submit your resume/CV to [email protected] with “Technical Fellow In-Residence” in the subject line for initial review Initial Phone Interview - discuss your background, experience, and career goals Interactive Assessment - shortlisted candidates complete a technical task Final Interview - meet with key decision-makers for an in-depth discussion Job Offer & Next Steps - successful candidates receive offer details and onboarding plan Due to high application volume, only shortlisted candidates will be contacted. If you do not hear from us within one month of applying, please consider your application unsuccessful.

Description What We're Looking For:Join us as an Enterprise Client Success Executive, where you'll play a crucial role in driving value and fostering long-term partnerships with our esteemed clientele. As a CSE, you'll be at the forefront of the post-sale lifecycle, dedicated to ensuring the success of our customers' investments, aligning with their business objectives, and facilitating organizational growth. Your primary focus will be on nurturing relationships with key stakeholders, serving as a trusted advisor to our customers, and deeply understanding their unique business needs. By leveraging your expertise and insights, you'll guide our clients towards achieving their KPIs, driving retention, renewal, and growth across your portfolio. At Meltwater, we believe in personal and professional growth, and as an Enterprise Client Success Executive, you'll have access to a supportive ecosystem that promotes mentorship, skill development, and inclusive leadership. Join our team of experienced professionals and accomplished leaders as we embark on a journey of continued success and client satisfaction. What You'll Do: Collaborate closely with internal teams to align account activities with each customer's unique business case and strategic objectives. Execute meticulously on agreed-upon plans, adhering to mutually agreed timelines with the customer. Develop and maintain comprehensive joint impact plans for your top accounts within your portfolio, ensuring ongoing alignment and value delivery. Proactively inform and guide customers on new features and releases to enhance their experience and maximize value. Monitor adoption and utilization trends, offering tailored recommendations based on each customer's evolving business needs. Identify potential renewal risks and retention challenges, collaborating closely with internal and sales teams to secure successful renewals. Identify opportunities for upselling and expansion, enabling named Account Executives to drive growth effectively. Conduct regular, insightful customer business reviews to foster transparency, alignment, and mutual success. Act as the primary advocate for customers, channeling their feedback and insights to drive continuous improvement across all areas, including product development and service delivery. What You'll Bring: A Bachelor's degree or higher is preferred for this role. An extensive professional history spanning 7-10+ years, showcasing a diverse array of experiences in roles such as Management Consulting, Customer Success, Account Management, Business Development, or other client-facing positions. Demonstrated proficiency in effectively managing complex, multi-divisional, and multi-geographical client portfolios. A talent for seamless collaboration with cross-functional teams, including Sales, Product, Marketing, and Services, driving collective success. Thrive in fast-paced environments, exhibiting agility in multitasking and embracing diverse responsibilities. Exhibit industry-specific expertise in areas such as media monitoring, SaaS, PR, or Marketing. Bonus points for previous experience in Project Management, enriching your profile. Excellent written and verbal communication skills in Japanese and English. Openness to embrace our hybrid work schedule, requiring presence in the office one day per month. The ability to legally work in the country of hire is required for this position. What We Offer: Enjoy 20 days of annual paid time off plus an additional day off on your birthday! Monthly wellness allowance to support your commitment to a healthy lifestyle. Comprehensive health insurance tailored for you, complete with an annual health check. Employee assistance programs covering mental health, legal, financial, wellness, and behavior areas to ensure your overall well-being. Complimentary CalmApp subscription for you and your loved ones, because mental wellness matters. Energetic work environment with a hybrid work style, providing the balance you need. Benefit from our family leave program, which grows with your tenure at Meltwater. Thrive within our inclusive community and seize ongoing professional development opportunities to elevate your career. Where You'll Work: Japan, Tokyo, Shibuya-ku, Ebisu 1-18-18, Tokyu Fudosan Ebisu Bldg. 5F Our Story At Meltwater, we believe that when you have the right people in the right environment, great things happen. Our best-in-class technology empowers our 27,000 customers around the world to make better business decisions through data. But we can't do that without our global team of developers, innovators, problem-solvers, and high-performers who embrace challenges and find new solutions for our customers. Our award-winning global culture drives everything we do and creates an environment where our employees can make an impact, learn every day, feel a sense of belonging, and celebrate each other's successes alongthe way. We are innovators at the core who see the potential in people, ideas and technologies. Together, we challenge ourselves to go big, be bold, and build best-in-class solutions for our customers. We're proud of our diverse team of 2,200+ employees in 50 locations across 25 countries around the world. No matter where you are, you'll work with people who care about your success and get the support you need to unlock new heights in your career. We are Meltwater. Inspired by innovation, powered by people. Equal Employment Opportunity Statement Meltwater is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: At Meltwater, we are dedicated to fostering an inclusive and diverse workplace where every employee feels valued, respected, and empowered. We are committed to the principle of equal employment opportunity and strive to provide a work environment that is free from discrimination and harassment. All employment decisions at Meltwater are made based on business needs, job requirements, and individual qualifications, without regard to race, color, religion or belief, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, marital status, veteran status, or any other status protected by the applicable laws and regulations. Meltwater does not tolerate discrimination or harassment of any kind, and we actively promote a culture of respect, fairness, and inclusivity. We encourage applicants of all backgrounds, experiences, and abilities to apply and join us in our mission to drive innovation and make a positive impact in the world.

The Solutions Consultants are product and subject matter experts with domain expertise across all of the Meltwater Intelligence Suite and Partner Products. Collaborating closely with the Enterprise Sales team focusing on new business, growth, and renewals, a Solutions Consultant is a dedicated strategic resource to help bring Meltwater's value propositions to life. With the common goal of meeting sales targets and expanding the customer base, this will be achieved through product demonstrations, articulating use cases, competitor intelligence, product enablement for sales teams, product expertise, solution scoping and proof of concept building. The Solutions Consultant team's primary goal is to support the Meltwater Enterprise business, which offers unique opportunities for the Solutions Consultant to learn, earn, and grow. The Enterprise team's ambition to go to market with more premium and Enterprise-scale solutions has lead to an increased need in a collaborative approach to acquire and renew our clients, where product and industry experts are a necessity. What You'll Do: Research and develop product demonstrations and proof of concepts for specific use cases and industries, and being the go-to resource for product related guidance Resource for sales executives and account managers to provide strategic direction and a solution-oriented approach, while assisting in the development of compelling proposals, presentations and pitches for client meetings leveraging your industry and product knowledge Articulate Meltwater's value proposition and value drivers, centered on the business problems we solve for our customers, to decision-makers Support the ongoing education of the sales organization through workshops, trainings and the sharing of best practices Build and maintain strong internal relationships to become a trusted partner across the business, and strengthen the Solutions Consultants' internal brand Work collaboratively with various departments across Meltwater, including Sales, Marketing, Product Marketing, Executive Leadership, Enablement, Implementation, Bid Management and Product to form messaging, positioning and feedback Provide customer and new feature feedback to the product teams to drive innovation Contribute to RFP and Tender processes in cases where product and use-case expertise is required Stay knowledgeable and attuned to the ever-changing social, media, digital and marketing space Who You Are: You will be or have the capability to become a Meltwater platform expert Knowledge and experience in the digital, marketing, social or PR space would be advantageous Must be fluent in English Proven ability to understand business problems, apply strong analytical skills and create an effective solution-based strategy Demonstrated ability to communicate, present and influence credibly and effectively at all levels of the organization, including executive and C-level Skills in both analyzing technical concepts and translating them into business terms, and for mapping business requirements into technical features or services Boolean and data structuring understanding would be advantageous Experience of larger scale implementations and associated challenges within the Enterprise space Demonstrated working cross functionally and/or collaboratively on multiple instances to achieve the best outcomes for the customer & Meltwater Experience of working in at least one major business domain area (Retail / Consumer Goods, Government, Communications / Media / Tech, Health / Life Sciences / Financial, Agency) Understanding of cloud computing and architecture concepts, including APIs What We Offer: Enjoy flexible paid time off options for enhanced work-life balance. Comprehensive health insurance tailored for you.Employee assistance programs cover mental health, legal, financial, wellness, and behaviour areas to ensure your overall well-being. Complimentary CalmApp subscription for you and your loved ones, because mental wellness matters. Energetic work environment with a hybrid work style, providing the balance you need. Benefit from our family leave program, which grows with your tenure at Meltwater. Thrive within our inclusive community and seize ongoing professional Where You'll Work: Bangalore When You'll Join: Sept 2025 Equal Opportunity Meltwater is firmly committed to affording equal employment opportunities to all candidates and employees alike without regard to race, color, religion, age, national origin, gender, sexual orientation, gender identity or gender expression, marital status disability, veteran status and we treat each individual with respect and dignity. About Us At Meltwater, we believe that when you have the right people in the right working environment, great things happen. Our best-in-class technology empowers our 27,000 customers around the world to analyze over a billion pieces of data each day and make better business decisions. Our award-winning culture is our north star and drives everything we do - from striving to create an environment where all employees do their best work, to delivering customer value by continuously innovating our products - and making sure to celebrate our successes and have fun along the way. We're proud of our diverse team of 2,200+ employees in 50 locations across 25 countries around the world. No matter where you are, you'll work with people who care about your success and get the support you need to reach your goals. So, in a nutshell, that's Meltwater. We love working here, and we think you will too.

Description What We're Looking For:Ready to dive deep into the realm of Product Support Engineer in Meltwater? We're on the lookout for individuals like yourself to join our team and elevate our customer experience. When you come aboard, you will be responsible for providing technical assistance and supporting clients in utilizing our products and services effectively. Your strong technical skills and problem-solving abilities are crucial in delivering exceptional services to our clients. Meltwater isn't just about work; it's a pathway to personal and professional evolution. Here, you'll immerse yourself in an ecosystem that cultivates your skills, promotes mentorship, and advocates for inclusive leadership. Engage with experienced Product Support Engineers and accomplished leaders who stand ready to support you at every turn. Join our dynamic community, where we celebrate your distinct contributions and empower you to realize your full potential. What You'll Do: Collaborate with an international team to provide support for our Global Portfolio of Customers spanning various industries. Manage, prioritize, and troubleshoot a pipeline of tickets, application requests, and project activities efficiently. Promptly respond to system-generated alerts/escalations concerning any service platform failures. Collaborate across teams to troubleshoot issues, identify root causes, and implement effective solutions. Proactively interact with both internal and external customers to ensure the highest level of client satisfaction is attained. Ensure clear, concise, and effective communication with customers, vendors, and internal stakeholders at Meltwater. What You'll Bring: Master's or Bachelor's of Technology degree, preferably in Computing or Engineering. 1-2 years of relevant work experience. Demonstrated ability to collaborate and approach problem-solving with a focus on enhancing customer experience and fostering interdepartmental collaboration. Skilful in prioritizing requests to optimize efficiency and promote team synergy. Proficient in at least one scripting or programming language, with knowledge of databases and Unix/Linux fundamentals. Experience with web technologies such as HTML, CSS, JavaScript, Python, and HTTP, as well as familiarity with jQuery, Regular Expression, etc. Familiarity with MongoDB/NoSQL or MySQL/MSSQL databases. Strong troubleshooting, problem-solving, investigation, and diagnostic skills. Preferred experience with ticketing systems like JIRA, Intercom, or similar live chat platforms. Excellent written and verbal communication skills in English. Willingness to embrace the best of both worlds with our hybrid work schedule. This role requires you to be in the office 3 days a week. Willingness to work in rotational shifts (including weekends and late shifts) to support global markets - typically once per quarter for a one-month period. The ability to legally work in the country of hire is required for this position. What We Offer: Enjoy flexible paid time off options for enhanced work-life balance. Comprehensive health insurance tailored for you. Employee assistance programs cover mental health, legal, financial, wellness, and behaviour areas to ensure your overall well-being. Complimentary CalmApp subscription for you and your loved ones, because mental wellness matters. Energetic work environment with a hybrid work style, providing the balance you need. Benefit from our family leave program, which grows with your tenure at Meltwater. Thrive within our inclusive community and seize ongoing professional development opportunities to elevate your career. Where You'll Work: #10, 1st Floor, Concord @Mantri, Richmond road, Bangalore 560025 India When You'll Join: January 2026Our StoryAt Meltwater, we believe that when you have the right people in the right environment, great things happen.Our best-in-class technology empowers our 27,000 customers around the world to make better business decisions through data. But we can't do that without our global team of developers, innovators, problem-solvers, and high-performers who embrace challenges and find new solutions for our customers.Our award-winning global culture drives everything we do and creates an environment where our employees can make an impact, learn every day, feel a sense of belonging, and celebrate each other's successes along the way.We are innovators at the core who see the potential in people, ideas and technologies. Together, we challenge ourselves to go big, be bold, and build best-in-class solutions for our customers.We're proud of our diverse team of 2,200+ employees in 50 locations across 25 countries around the world. No matter where you are, you'll work with people who care about your success and get the support you need to unlock new heights in your career.We are Meltwater. Inspired by innovation, powered by people. Equal Employment Opportunity Statement Meltwater is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: At Meltwater, we are dedicated to fostering an inclusive and diverse workplace where every employee feels valued, respected, and empowered. We are committed to the principle of equal employment opportunity and strive to provide a work environment that is free from discrimination and harassment. All employment decisions at Meltwater are made based on business needs, job requirements, and individual qualifications, without regard to race, color, religion or belief, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, marital status, veteran status, or any other status protected by the applicable laws and regulations. Meltwater does not tolerate discrimination or harassment of any kind, and we actively promote a culture of respect, fairness, and inclusivity. We encourage applicants of all backgrounds, experiences, and abilities to apply and join us in our mission to drive innovation and make a positive impact in the world.

Description Insights Analyst InternShanghai, RemoteWhat You'll Do: Assist in collecting, validating, and cleaning large datasets from various digital sources to ensure data accuracy and integrity for analysis. Use basic statistical techniques and tools to analyze media performance metrics (e.g., volume, engagement, reach, sentiment). Collaborate with the senior analysts to identify key trends, anomalies, and patterns in the data, and contribute to brainstorming sessions and report preparation. Support the team in monitoring digital conversations and trends across global markets and industries. The key focused projects are in the tech, 3C industry. Learn and utilize our suite of analytics and visualization tools Understand how data-driven insights directly impact marketing and business strategies for major global brands. We're Looking For Currently pursuing a Bachelor's or Master's degree in Data Analytics, Statistics, Mathematics, Marketing, Business, or a related field. A foundational understanding of data analysis concepts and a keen interest in digital media and social platforms. Strong reading and writing proficiency in Chinese and English. Proficiency in Microsoft Excel (e.g., pivot tables, VLOOKUP, functions) and PowerPoint is essential. Strong problem-solving skills and the ability to think critically about data. A meticulous eye for detail to ensure the highest level of data accuracy. Ability to communicate findings clearly and effectively, both in writing and verbally. Eagerness to learn, take initiative, and work both independently and collaboratively in a fast-paced environment. Our Story At Meltwater, we believe that when you have the right people in the right environment, great things happen.Our best-in-class technology empowers our 27,000 customers around the world to make better business decisions through data. But we can't do that without our global team of developers, innovators, problem-solvers, and high-performers who embrace challenges and find new solutions for our customers.Our award-winning global culture drives everything we do and creates an environment where our employees can make an impact, learn every day, feel a sense of belonging, and celebrate each other's successes along the way.We are innovators at the core who see the potential in people, ideas and technologies. Together, we challenge ourselves to go big, be bold, and build best-in-class solutions for our customers.We're proud of our diverse team of 2,200+ employees in 50 locations across 25 countries around the world. No matter where you are, you'll work with people who care about your success and get the support you need to unlock new heights in your career.We are Meltwater. Inspired by innovation, powered by people.Equal Employment Opportunity StatementMeltwater is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: At Meltwater, we are dedicated to fostering an inclusive and diverse workplace where every employee feels valued, respected, and empowered. We are committed to the principle of equal employment opportunity and strive to provide a work environment that is free from discrimination and harassment.All employment decisions at Meltwater are made based on business needs, job requirements, and individual qualifications, without regard to race, color, religion or belief, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, marital status, veteran status, or any other status protected by the applicable laws and regulations.Meltwater does not tolerate discrimination or harassment of any kind, and we actively promote a culture of respect, fairness, and inclusivity. We encourage applicants of all backgrounds, experiences, and abilities to apply and join us in our mission to drive innovation and make a positive impact in the world.

Description What We're Looking ForJoin Meltwater's Client Insights team, where you'll take on the role of a Senior Insights Analyst, driving our bespoke reports and project management for elite Enterprise clients. Your expertise will shape tailored reports and manage pivotal projects, leveraging both quantitative and qualitative media analysis to provide actionable insights. Collaborating closely with internal teams and clients, you'll ensure timely delivery of exceptional reports, continuously refining techniques to meet evolving client needs. As the cornerstone of our data-driven approach, you'll gather, organize, and report customer research metrics from various sources, guiding critical business decisions. Your responsibilities will include data compilation, analysis, insight generation, and contributing to report development methodologies. At Meltwater, you will immerse yourself in an environment that cultivates continuous growth, where mentorship and inclusive leadership are fundamental principles rather than mere catchphrases. Collaborate with seasoned colleagues and esteemed leaders, perpetually evolving alongside industry pioneers. Within this dynamic setting, you will flourish within a culture that prioritizes empowerment and autonomy, contributing significantly to the accomplishment of pivotal objectives for our expanding organization.What You'll Do: Analyze complex data issues, propose effective solutions, and demonstrate critical thinking abilities. Handle ad hoc requests with flexibility and responsiveness. Maintain an analytical mindset and continuously contribute as an ambitious team player. Ensure accuracy and completeness in data analysis with strong attention to detail. Collaborate seamlessly within a team environment and thrive in structured and adaptable settings. Utilize previous experience with manually tagged or curated data sets. Conduct quality checks, maintain data accuracy, and implement data quality control standards. Develop checklists, tracking tools, templates, dashboards, and visualization tools for projects. Manage stakeholder interactions to align deliverables with client requirements and SLAs. Identify new data sources and leverage available data for analytics. Assist in issue resolution associated with project implementation. Stay updated on industry changes to propose best-in-class media insights. Proactively monitor and review workflows, addressing potential issues. Ensure reports are sent to clients within SLAs and in an efficient, accurate, and timely manner. Develop expertise in Meltwater products to enhance reports Communicate closely with the team to execute changes to deliverables effectively. Identify and address challenges within the team, including workflow and scheduling. Liaise with management to identify and execute necessary training for team optimization. Provide proper briefings, handovers, and mentoring for team members to ensure support at all levels. Always Champion team culture and vision, leading by example. What You'll Bring: Bachelor's degree in any field, ideally with coursework or qualifications in Mathematics and/or Statistics. Bring 4-6 years of hands-on experience in an Analyst role, immersing yourself in diverse industries. Previous experience in the world of media insights, reporting & analytics, or related fields such as consumer insights or market research agencies. Experience with Enterprise clients is a big plus. While not mandatory, experience in project management is highly beneficial. Familiarity with cutting-edge SaaS-based media tech and platforms, along with a deep understanding of media measurement KPIs. Proficiency in advanced Excel functions, formulas, and data manipulation. Experience with Power Query for data transformation and analysis. Familiarity with PowerBI for creating insightful dashboards and reports. Exposure to Excel and data quality checking processes. Knowledge of Booleans and search queries. Strong numerical skills for identifying and resolving data discrepancies. Proactive in seeking efficiency and innovation in processes and workflows. High attention to detail and exceptional stakeholder management. Customer-centric approach with an understanding of PR and Marketing roles and KPIs. Excellent written and verbal communication skills in Mandarin and English, particularly in report writing. Willingness to embrace the best of both worlds with our hybrid work schedule. This role requires you to be in the office 3 days a week The ability to legally work in the country of hire is required for this position. What We Offer: Enjoy 20 days of annual paid time off plus an additional day off on your birthday! Comprehensive health insurance tailored for you. Unlimited gym allowance with a swimming pool to support your commitment to a healthy lifestyle. Complimentary CalmApp subscription for you and your loved ones, because mental wellness matters. Energetic work environment with a hybrid work style, providing the balance you need. Benefit from our family leave program, which grows with your tenure at Meltwater. Thrive within our inclusive community and seize ongoing professional development opportunities to elevate your career. Where You'll Work: East Longhua Road / One East Plaza, Huangpu District, Shanghai, China Our StoryAt Meltwater, we believe that when you have the right people in the right environment, great things happen. Our best-in-class technology empowers our 27,000 customers around the world to make better business decisions through data. But we can't do that without our global team of developers, innovators, problem-solvers, and high-performers who embrace challenges and find new solutions for our customers. Our award-winning global culture drives everything we do and creates an environment where our employees can make an impact, learn every day, feel a sense of belonging, and celebrate each other's successes along the way. We are innovators at the core who see the potential in people, ideas and technologies. Together, we challenge ourselves to go big, be bold, and build best-in-class solutions for our customers. We're proud of our diverse team of 2,200+ employees in 50 locations across 25 countries around the world. No matter where you are, you'll work with people who care about your success and get the support you need to unlock new heights in your career. We are Meltwater. Inspired by innovation, powered by people. Equal Employment Opportunity StatementMeltwater is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: At Meltwater, we are dedicated to fostering an inclusive and diverse workplace where every employee feels valued, respected, and empowered. We are committed to the principle of equal employment opportunity and strive to provide a work environment that is free from discrimination and harassment. All employment decisions at Meltwater are made based on business needs, job requirements, and individual qualifications, without regard to race, color, religion or belief, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, marital status, veteran status, or any other status protected by the applicable laws and regulations. Meltwater does not tolerate discrimination or harassment of any kind, and we actively promote a culture of respect, fairness, and inclusivity. We encourage applicants of all backgrounds, experiences, and abilities to apply and join us in our mission to drive innovation and make a positive impact in the world.

Description Meltwater's Enterprise Solutions department is seeking an exceptional individual to join our team as an EMEA Enterprise Account Executive. In this role, you will collaborate with senior executives and present Meltwater's software solutions to some of the world's largest organisations. Targeting new logo wins, you will take ownership of the entire sales process, utilising your expertise to navigate complex ecosystems and engage with target acquisitions. With our global presence, you will ensure that our key global customers receive the best strategic coverage. What You'll Do: Drive revenue growth by delivering consultative sales to new enterprise-level clients Manage the end-to-end sales process for B2B enterprise sales, including pitching Meltwater's software solutions directly to potential new clients Lead the entire sales cycle, from lead generation and prospecting to product demonstrations, negotiation and execution of closing strategies Working alongside dedicated local colleagues in marketing, ECS, RFP, and BDR teams, build and maintain a strong sales pipeline, targeting large multinational corporations, listed companies, and government clients Promote and introduce Meltwater's media intelligence and social analytics software, data solution platforms, and APIs Develop strategic plans aligned with company objectives and directives to capitalise on business opportunities in the long term What You'll Bring: 3+ years of B2B sales experience, preferably with at least 1 years in enterprise-level sales Track record of selling collaboratively, working across multiple functions Ability to position complex and compelling solutions to senior audiences Strong passion and drive for business development Proven track record of exceeding sales targets in a SaaS environment Knowledge of the full sales cycle Entrepreneurial drive and self-motivation to consistently surpass targets and quotas Excellent interpersonal and communication skills Finished WO or HBO bachelors Native or bilingual proficiency in German and fluent in English What We Offer: Enjoy 26 days of annual paid time off plus an additional day off on your birthday Enjoy national and global health coverage through our statutory health insurance, ensuring your well-being wherever you are Benefit from a 30% employer contribution to our Company Pension scheme (BAV) Complimentary CalmApp subscription for you and your loved ones because mental wellness matters. Energetic work environment with a hybrid work style, providing the balance you need Benefit from our family leave program, which grows with your tenure at Meltwater. Thrive within our inclusive community and seize ongoing professional development opportunities to elevate your career. Our Story At Meltwater, we believe that when you have the right people in the right environment, great things happen. Our best-in-class technology empowers our 27,000 customers around the world to make better business decisions through data. But we can't do that without our global team of developers, innovators, problem-solvers, and high-performers who embrace challenges and find new solutions for our customers. Our award-winning global culture drives everything we do and creates an environment where our employees can make an impact, learn every day, feel a sense of belonging, and celebrate each other's successes along the way. We are innovators at the core who see the potential in people, ideas and technologies. Together, we challenge ourselves to go big, be bold, and build best-in-class solutions for our customers. We're proud of our diverse team of 2,200+ employees in 50 locations across 25 countries around the world. No matter where you are, you'll work with people who care about your success and get the support you need to unlock new heights in your career. We are Meltwater. Inspired by innovation, powered by people. Equal Employment Opportunity Statement Meltwater is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: At Meltwater, we are dedicated to fostering an inclusive and diverse workplace where every employee feels valued, respected, and empowered. We are committed to the principle of equal employment opportunity and strive to provide a work environment that is free from discrimination and harassment. All employment decisions at Meltwater are made based on business needs, job requirements, and individual qualifications, without regard to race, color, religion or belief, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, marital status, veteran status, or any other status protected by the applicable laws and regulations.Meltwater does not tolerate discrimination or harassment of any kind, and we actively promote a culture of respect, fairness, and inclusivity. We encourage applicants of all backgrounds, experiences, and abilities to apply and join us in our mission to drive innovation and make a positive impact in the world.

Who We Are Pindrop is redefining trust in the digital age. Our patented voice, and video authentication, fraud detection, and deepfake detection technologies protect some of the world's largest banks, insurers, retailers, and healthcare leaders. As AI-driven threats evolve in the form of synthetic voices, deepfakes, face swapping and more, our solutions stay ahead, helping ensure that the real human and the right human are recognized. Pindrop is trusted by Fortune 500 enterprises to secure voice interactions, and with $100M ARR we're entering our next phase of innovation and growth, backed by world-class investors including Andreessen Horowitz, IVP, and CapitalG. What you'll do Act as a subject matter expert for Pindrop's expanding portfolio of solutions. Generate new license revenue by engaging with the account's technical team to drive toward a technical win. Advise organizations on improvements to their IVR, call center and fraud operational processes with the use of Pindrop technologies. Develop and deliver presentations to articulate technical concepts relevant to each specific account's environment, such as solution scope, size, integration / API flows, and business case / ROI. Conduct product demonstration to customers and lead successful proof of value (POVs) Acquire and integrate industry and market knowledge related to the competitive landscape, emerging fraud risk trends, and technologies in order to demonstrate market leadership. Collaborate with Customer Success solution engineers to build Statements of Work (SOWs) and other technical documents. Lead responding to customer RFP/RFI/RFQ documents, coordinating with others across the organization as needed. Work closely with Account Executives to develop a territory and per-account strategy and accurately forecast technical opportunity details within Salesforce.com. Who you are You are resilient in the face of challenges, change, and ambiguity You are optimistic and believe that you can make a problem into a solution You are resourceful, excited to uncover innovative solutions and teach yourself something new when needed You take accountability, do the things you say you'll do, under-promise and over-deliver You are nimble and adaptable when priorities change and continue to see the “forest through the trees” Your skill-set: Current and recent experience formally leading a solutions engineering team 10+ years of sales engineering experience, closing $1M+ deals. Proven success selling of very large, complex deals with many moving parts. Excellent presentation and communication skills with executive presence and confidence. Technical background with specific experience in call center technology within Banking, Brokerage, Insurance, and Retail market sectors. Experience with contact center solutions is required, including voice network design, authentication, WFM, call recording, fraud management, or enterprise speech processing solutions. A relentless self-starter that drives toward objectives while managing multiple competing priorities and specific deadlines. Desire and passion to work at an early-stage, high-growth company. Fearless, thoughtful, clear and transparent, curious and inquisitive, open-minded, and persistent. A Winner and A Fighter: does not take no for an answer - doesn't accept things as they are - asks not why but why not. What's in it for you: As a Pindropper, you join a rapidly growing company making technology more human with the power of voice. You will work alongside some of the best and brightest. We're a passionate group committed to excellence - but that doesn't stop us from enjoying the journey as a team with chess and poker tournaments, catered lunches and happy hours, wellness programming, and more. Because we take our jobs seriously, we add in time for rest with Unlimited PTO, Focus Thursday, and Company-wide Rest Days. Within 30 days you'll Complete onboarding and attend New Employee Orientation sessions with other new PindroppersComplete onboarding and attend New Employee Orientation sessions with other new Pindroppers Meet with the CRO, Sales leaders, Account Executives, Customer Success, Product, and Marketing partners to understand GTM strategy, current pipeline, and expectations of the Solutions Engineering team Build a deep understanding of Pindrop's platforms, integrations, and standard POV and demo flows across top customer segments Assess the current Solutions Engineering org structure, coverage model, and operating rhythms (1:1s, team meetings, deal reviews) to identify quick wins and gaps Within 60 days you'll: Establish a regular operating cadence for the Solutions Engineering team, including clear goals, KPIs, and expectations for deal support, POVs, and RFPs Begin directly leading strategic opportunities, partnering with Account Executives to shape solution strategy, technical validation plans, and executive-ready presentations Align with Customer Success and Professional Services on handoffs, SOW standards, and how SEs set downstream teams up for implementation succes Draft a 12-18 month vision and resourcing plan for the Solutions Engineering function (hiring, enablement, specialization, tools) aligned to sales and company OKRs Within 90 days you'll Own the end-to-end operating model for Solutions Engineering, including forecasting, pipeline coverage, and POV/RFP execution in partnership with Sales leadership Deliver measurable improvements in at least one key area (for example POV win rate, time-to-value in evaluations, RFP response quality, or SE engagement model) and communicate results to the CRO and executive team Formalize feedback loops between customers, Solutions Engineering, Product, and Marketing to influence roadmap, competitive positioning, and technical storytelling Teach us something new What we offer As a part of Pindrop, you'll have a direct impact on our growing list of products and the future of security in the voice-driven economy. We hire great people and take care of them. Here's a snapshot of the benefits we offer: Competitive compensation, including equity for all employees Unlimited Paid Time Off (PTO) 4 company-wide rest days in 2024 where the entire company rests and recharges! Generous health and welfare plans to choose from - including one employer-paid “employee-only” plan! Best-in-class Health Savings Account (HSA) employer contribution Affordable vision and dental plans for you and your family Employer-provided life and disability coverage with additional supplemental options Paid Parental Leave - Equal for all parents, including birth, adoptive & foster parents One year of diaper delivery for your newest addition to the family! It's our way of welcoming new Pindroplets to the family! Identity protection through Norton LifeLock Remote-first culture with opportunities for in-person team events Recurring monthly home office allowance When we need a break, we keep it fun with happy hours, ping pong and foosball, drinks and snacks, and monthly massages! Remote and in-person team activities (think cheese tastings, chess tournaments, talent shows, murder mysteries, and more!) Company holidays Annual professional development and learning benefit Pick your own Apple MacBook Pro Retirement plan with competitive 401(k) match Wellness Program including Employee Assistance Program, 24/7 Telemedicine Please note that the base pay range is a general guideline only. Pindrop considers factors such as (but not limited to) scope and responsibilities of the position, a candidate's work experience, education/training, and key skills, as well as market and business considerations, when extending an offer. This position is eligible for additional compensation in the form of commission payments. US Base Pay Range$210,000-$250,000 USDWhat we live by At Pindrop, our Core Values are fundamental beliefs at the center of all we do. They are our guiding principles that dictate our actions and behaviors. Our Values are deeply embedded into our culture in big and small ways and even help us decide right from wrong when the path forward is unclear. At Pindrop, we believe in taking accountability to make decisions and act in a way that reflects who we are. We truly believe making decisions and acting with our Core Values in mind will help us to achieve our goals and keep Pindrop a great place to work: Audaciously Innovate - We continue to change the world, and the way people safely engage and interact with technology. As first principle thinkers, we challenge standards, take risks and learn from our mistakes in order to make positive change and continuous improvement. We believe nothing is impossible. Evangelical Customers for Life - We delight, inspire and empower customers from day one and for life. We create a partnership and experience that results in a shared passion. We are champions for our customers, and our customers become our champions, creating a universal commitment to one another. Execution Excellence - We do what we say and say what we do. We are accountable for making the tough decisions and necessary tradeoffs to deliver quality and effective solutions on time. Win as a Company - Every time we win, we win as a company. Every time we lose, we lose as a company. We break down silos, support one another, embrace diversity and celebrate our successes. We are better together. Make a Difference - Every day we have the opportunity to make a positive impact. We operate with dedication, passion, and uncompromising integrity, creating a safer, more secure world. Not sure if this is you? We want a diverse, global team, with a broad range of experience and perspectives. If this job sounds great, but you're not sure if you qualify, apply anyway! We carefully consider every application and will either move forward with you, find another team that might be a better fit, keep in touch for future opportunities, or thank you for your time. Pindrop is an Equal Opportunity Employer Here at Pindrop, it is our mission to create and maintain a diverse and inclusive work environment. As an equal opportunity employer, all qualified applicants receive consideration for employment without regard to race, color, age, religion, sex, gender, gender identity or expression, sexual orientation, national origin, genetic information, disability, marital and/or veteran status.

Description What To Expect:As a Software Engineer with the information retrieval team at Meltwater you will be building petabyte-scale search and analytics systems using Elasticsearch running on AWS. Every day, we add 1.3B new documents into our search platform and process over 6B engagement activities to provide the most complete dataset possible. This data fuels our products with robust insights that span key areas that include media, social, influencer, sales, and consumer intelligence.In addition to working with large-scale distributed systems, you will also have the opportunity to work on cutting-edge vector search technologies and explore use cases powered by Large Language Models (LLMs). These initiatives enable semantic search capabilities, enhanced content understanding, and more intelligent data discovery experiences for our users.Our culture is based on a fundamental belief in people with a passion for learning new things and a desire to help those around you. We are strong believers in team autonomy, DevOps culture and continuous delivery. Meltwater development teams fully own and operate their subsystems and infrastructure and run on-call rotations.We run on AWS and are heavy users of AWS services, Elasticsearch, Cassandra, Terraform, Docker; with a sprinkling of other database and messaging technologies depending on the need.For this role, you will benefit by having some experience with search engines, big data analytics, infrastructure, systems engineering and distributed systems. Experience with vector search and applied use of Large Language Models (LLMs) is also a plus. In our team you will get an opportunity to explore and push the technologies we use to their limits. This sometimes requires low level modifications to open-source libraries, other times it involves combining two existing technologies in an innovative way.On the software side we're heavy on Java and Kotlin, with some Spring, RxJava and plenty of microservices thrown in. We use Python for data science, machine learning and linear optimization purposes. Long experience with Java or Python is however not a requirement, instead we prefer an engineer with a history of rapidly acquiring new skills.For this position we are looking for Software Engineers that want to further grow in an organization based on collaboration across team and country boundaries. With the massive production scale of our systems, small decisions you make may have a big impact on our product and our many customers. If you get excited when talking about distributed systems at scale, or innovating on new ways to gain insights from all the world's information then you will love working with us.What You'll Bring: At least 3 years' experience in software development and distributed systems Experience with cloud services, preferably AWS (EC2, S3, SQS) Experience with Java and/or Kotlin You are curious and take pleasure in learning new things You enjoy solving problems with others You can carry a conversation in English You are eligible to work in Sweden Nice to have Skills and Experience: Experience working with Elasticsearch Knowledge of vector databases and embedding models Experience of applying LLMs / Gen AI to use-cases What We Offer: Enjoy 25 days of annual paid time off plus an additional day off on your birthday! Gain exclusive access to Avanza, enhancing your financial opportunities and investment options Enjoy automatic enrollment into the comprehensive EuroAccident, ensuring seamless access to healthcare benefits and financial security. Complimentary CalmApp subscription for you and your loved ones, because mental wellness matters. Energetic work environment where we are remote friendly but expect you to come to the office once a week to work with your colleagues in person. Benefit from our family leave program, which grows with your tenure at Meltwater. Thrive within our inclusive community and seize ongoing professional development opportunities to elevate your career. Where You'll Work: Kungsportsavenyen 33, 41136 Göteborg Our Story At Meltwater, we believe that when you have the right people in the right environment, great things happen.Our best-in-class technology empowers our 27,000 customers around the world to make better business decisions through data. But we can't do that without our global team of developers, innovators, problem-solvers, and high-performers who embrace challenges and find new solutions for our customers.Our award-winning global culture drives everything we do and creates an environment where our employees can make an impact, learn every day, feel a sense of belonging, and celebrate each other's successes along the way.We are innovators at the core who see the potential in people, ideas and technologies. Together, we challenge ourselves to go big, be bold, and build best-in-class solutions for our customers.We're proud of our diverse team of 2,200+ employees in 50 locations across 25 countries around the world. No matter where you are, you'll work with people who care about your success and get the support you need to unlock new heights in your career.We are Meltwater. Inspired by innovation, powered by people. Equal Employment Opportunity StatementMeltwater is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: At Meltwater, we are dedicated to fostering an inclusive and diverse workplace where every employee feels valued, respected, and empowered. We are committed to the principle of equal employment opportunity and strive to provide a work environment that is free from discrimination and harassment.All employment decisions at Meltwater are made based on business needs, job requirements, and individual qualifications, without regard to race, color, religion or belief, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, marital status, veteran status, or any other status protected by the applicable laws and regulations.Meltwater does not tolerate discrimination or harassment of any kind, and we actively promote a culture of respect, fairness, and inclusivity. We encourage applicants of all backgrounds, experiences, and abilities to apply and join us in our mission to drive innovation and make a positive impact in the world.