Springwell jobs

Interested in guiding staff as they help people with disabilities and older adults to maintain quality of life? Join Springwell as a SCO/One Care Supervisor. The compensation for this role is $65,000. * Provide administrative and clinical supervision to staff working in the Senior Care Options and One Care Programs. These staff perform a variety of functions including conducting home visits, assessing individuals' needs, coordinating and monitoring services. The programs are interdisciplinary, working closely with the contracted private health insurance companies. * Responsible for training staff, providing timely feedback on performance, and ensuring services are provided in compliance with program regulations and per agency expectations. QUALIFICATIONS: * Bachelor's Degree required. * Master's Degree in Social Work or related field preferred. * Minimum of 2 years of experience in social services field. * Supervisory experience preferred. * Experience in the Home Care program, Senior Care Options program or Information & Referral preferred. * A current driver's license and reliable vehicle are required. GENEROUS BENEFITS: * 3 weeks of vacation in first year * Birthday off * 13 paid holidays * 3 paid personal days * 15 paid sick days per year (You can accumulate up to 450hrs/12weeks) * Health & dental insurance with employer contribution * Life and long-term disability insurance at no cost to employee * Flexible Spending Plan * Employee Assistance Plan * 401K Retirement Savings Plan w/ employer contribution * Mileage reimbursement * Employee referral bonuses * Free parking * Commitment to promoting from within ABOUT US: For more than 40 years, Springwell has worked to help ensure that seniors and individuals with disabilities have the village they need and the support that is necessary for them to live at home with dignity and independence. We are committed to our employees. We are focused on creating a supportive, open environment that values the people who make a difference - each and every member of our staff. We are fiercely committed to creating equal opportunities for all regardless of race, color, sex, gender identity, sexual orientation, gender expression, national origin, age, language, and physical or mental disabilities. We believe in and are looking for new staff who embrace: * Accountability: At every level of the organization we are accountable: to the people we serve, to our funders, to our employees, to community professionals who rely on our support. * Continuous Quality Improvement: We honor the fact that each of us is human, and we embrace a desire to examine the value and quality of our work and ask how we can provide a higher quality of service. * Transparency: While we don't claim to be 100% transparent (there are certain things, like salaries and performance evaluations that are private) we continuously strive to be as open as possible.

Job Description OCES aims to support elders and individuals with disabilities by providing vital information and coordination of services that promote healthy, safe lives for our consumers. We want to help them stay as active and engaged in their lives and in their own communities for as long as possible. The Training and Quality Assurance Lead will collaborate across OCES to drive, develop and monitor training initiatives. They will work with agency leadership to provide industry intelligence and actionable solutions to programmatic staff resulting in improvement in OCES' clinical, designation and strategic goals. What you'll do: Partner with executive and program leadership to align training initiatives with business goals to ensure consistent quality standards. Develop training programs and materials based on a programmatic, state and industry requirements. Facilitate training sessions in various formats including classroom discussion, on the Job training and e-learning. Provide one-on-one coaching to employees across various departments and supervisory levels as needed to improve consistency in performance standards. Calculate and analyze internal and external performance data communicating findings. Monitor and audit the effectiveness of training programs, making adjustments to improve outcomes. Other duties as assigned. What you'll bring: Bachelor's degree in Social Work or related field. Current Social Work License preferred. Five Years of management experience preferred. Considerable knowledge of the principles and practices of social work as well as the social, emotional, and physical processes of aging. Previous experience in management, training and quality assurance. Proficiency at learning applicable software, Microsoft Office Suite and other relevant technology for content creation and reporting. Ability to establish and maintain harmonious working relationships with all levels of staff and outside agencies. Ability to interpret, understand and adhere to complex regulations, standards, and procedures. What you'll get: Ability to work with an enthusiastic team of like-minded individuals Opportunity to develop professionally in your chosen career Great work/life balance: 35-hour work week with some flexibility; standard M-F workweek; hybrid work environment (home, office and home visits). Exceptional benefits: health benefits available on day 1; generous paid time off policies; company paid LTD and life insurances, 401K plan. APPLY TODAY! OCES is an open, welcoming organization that respects our diversity. We encourage all qualified persons to apply! Our mission: Through the talents of an experienced and diverse workforce, OCES supports the independence and dignity of older adults and individuals with disabilities by providing essential information and services that promote healthy, safe living which positively impacts our community.

Home Care Case Assistant $21.75/hour Bristol Aging and Wellness, Inc. (Bristol), located in Fall River, MA, is a private, non-profit agency that provides community-based support services. We offer a comprehensive benefits package and competitive pay. Job Summary: This position is responsible for receiving calls about Home Care clients and their services, providing follow up to calls, taking messages, routing calls, and for performing a variety of office support tasks. Essential Functions: This position is responsible for receiving calls about Home Care clients and their services, providing follow up to calls, taking messages, routing calls, and for performing a variety of office support tasks such as running reports for quality purposes and tracking tasks for the Home Care Department. This position is also responsible for completing in-home initial visits to complete employment paperwork for the Consumer Directed Care Program (CDC). Qualifications: Telephone and general office experience, including computer skills, required. Excellent customer service, oral and written communication skills, ability to effectively relate to a wide variety of personalities, excellent organizational and time management skills, ability to multi-task and work in a collaborative, fast-paced, high-volume environment. schedule is 9:00 a.m. - 5:30 p.m., Monday - Friday. Bilingual Portuguese, Spanish, and English candidates preferred. Driver's license and reliable transportation required. This job description is intended to be general, will evolve over time, and is subject to periodic updating. AA/EOE All qualified applicants will receive consideration for employment without regard to disability, race, color, religion, sex, or national origin.

This position is responsible for initial client assessments, reassessments, and ongoing case management of home care clients in compliance with Elder Affairs and agency guidelines. Principal Accountabilities: Assures that clients are assessed and reassessed on a timely basis: Conducts a comprehensive evaluation to determine the full scope of clients' needs. Determines eligibility for programs. Develops appropriate service plans that meet consumer choice and budget guidelines. Partners with vendors to implement home care services. Monitors clients for changes requiring adjustments to service levels. Manages cases on an ongoing basis: Assists clients with problem solving and makes referrals as needed. Communicates with contracts administrator regarding vendor quality issues. Determines eligibility for public benefits: Assists with applications for public benefits and health insurance and problem resolution related to benefits. Coordinates safe hospital and nursing facility discharges. Collaborates with other programs and agencies. Conducts skills training for consumers enrolled in the consumer directed care program. Documents phone calls, visits, and all activity in accordance with Elder Affairs' and agency requirements; maintains client records accurately and within the mandated timeframe. Participates in office coverage responsibilities on a rotating basis. . Qualifications: Education: Bachelor's degree in human services or related discipline. Experience: Elder service helpful. Special Skills/Knowledge: Excellent oral and written communications skills, ability to effectively relate to a wide variety of personalities, strong assessment skills, basic computer skills, organizational and time management skills, ability to multi-task and work in a fast-paced, high volume work environment. Driver's license and reliable transportation required. EOE/AA/M/F/D/V

Part-Time Nutrition Program Distribution Site Coordinator - Taunton Bristol Aging and Wellness, Inc. (Bristol) located in Fall River, MA, is a private, non-profit agency that provides community-based support services. We are seeking a part-time Nutrition Program Distribution Site Coordinator to work at the Taunton site. Position Summary: This position is responsible for managing standardized activities at any distribution site according to established protocols. Principal Accountabilities: Ensures that meals ordered and delivered match the count needed for the site. Verifies that all items ordered are received in the appropriate quantities upon arrival. Records the count daily. Records food temperatures upon arrival. Records refrigerator and freezer temperatures daily on log sheet. Communicates immediately with the Nutrition Program office to resolve discrepancies. Maintains a clean and orderly work area. Operates and cleans equipment. Maintains food in accordance with state and local regulations. Follows procedures to ensure adherence to established temperature standards. Ensures that cold foods are stored in accordance with regulations. Ensures that food is heated in accordance with state and local regulations. Complies with sanitation and Nutrition Program requirements. Maintains compliance with all protocols and standards. Posts required documents, including but not limited to, menus and health inspection certificates. Submits required paperwork to the Nutrition Program office on a regular basis. Records total items received for the day. Records arrival and departure time of the caterer's driver. Records refrigerator and freezer temperatures on log sheets. Attends required training sessions. Acquires and maintains Food Safety and Sanitation and allergen certification. Complies with agency policies. Maintains ongoing communication with the Nutrition Program office. Informs the office of Board of Health inspections and outcomes. Immediately reports all staff incidents, including but not limited to misconduct or procedure or rule violation. Receives, counts, and records donations in accordance with established policy. Performs other duties as assigned. Qualifications: Education: High school diploma or equivalent. Special Skills/Knowledge: Attention to detail, ability to work as a team member in a fast-paced, high volume environment, good oral communication skills. Must have demonstrated leadership qualities and be able to lift 25 pounds. Driver's license and reliable transportation required.

The SHINE Regional Director is responsible for overseeing the implementation and coordination of the SHINE (Serving the Health Insurance Needs of Everyone) Program across Bristol County. This includes supervision of SHINE counselors, administration of program compliance and data reporting, and regional outreach. The Regional Director ensures high-quality health insurance counseling services are available to Medicare beneficiaries and that all activities meet the standards of the Massachusetts Executive Office of Aging and Independence (AGE) and federal State Health Insurance Program (SHIP) guidelines. Principal Accountabilities: Program Management & Administration: Oversee the day-to-day operation of the SHINE program across all designated cities and towns in Bristol County. Ensure the regional office is adequately staffed to respond to SHINE-related inquiries during regular business hours. Coordinate and maintain accurate reporting in systems such as STARS, SHIP TA, and CMS HPMS. Maintain secure office space and proper documentation storage for counselor and consumer records. Submit timely responses to performance audits, satisfaction surveys, and data calls from the state office. Assist in gathering data and writing narrative components for SHINE-related grants, including the annual SHIP grant submitted to the Administration for Community Living (ACL). Review and monitor program budgets, ensuring expenditures align with grant requirements and agency goals. Counselor Oversight & Support: Recruit, onboard, and supervise volunteer and professional SHINE counselors throughout the region. Provide mentoring and placement for new counselors and conduct ongoing supervision and performance management. Ensure annual recertification of all active counselors and coordinate national CORI checks. Conduct monthly counselor meetings and an annual Open Enrollment training. Administer annual counselor appreciation events. Outreach & Education: Develop and implement a regional outreach plan, including presentations and events targeting underserved populations. Maintain partnerships with Councils on Aging, healthcare facilities, and other community stakeholders. Ensure documentation of outreach activities through Group Outreach and Media Outreach forms. Qualifications: Education: Bachelor's degree in Public Health, Human Services, Social Work, or a related field. Experience: Minimum of three years of experience in program coordination, healthcare benefits counseling, or supervision of volunteers. Prior SHINE certification or Medicare knowledge preferred. Special Skills/Knowledge: SHINE certification (or completion of certification within 90 days of hire). Excellent organizational, supervisory, and interpersonal skills. Strong written and verbal communication skills. Intermediate proficiency in Microsoft Office and data reporting systems. Valid driver's license and reliable transportation required. Ability to work collaboratively and independently in a fast-paced environment. This is intended to be general, will evolve over time, and is subject to periodic updating. This job description does not constitute a written or implied contract of employment and is subject to contract funding. Schedule: Monday - Friday, 9:00 am - 5:00 pm (1 hour lunch)

Job Description OCES aims to support elders and individuals with disabilities by providing vital information and coordination of services that promote healthy, safe lives for our consumers. We want to help them stay as active and engaged in their lives and in their own communities for as long as possible. To that end, OCES is looking for a dedicated One Care Plan Advocate to work in our Senior Care Options (SCO) department to empower our consumers to meet their needs for Long Term Services and Supports (LTSS) through assessment, person-centered care planning, advocacy and participation in each consumer's Interdisciplinary Care Team (ICT); promote individualized care plans that are cost-effective and improve quality of life. What you'll do: Conduct comprehensive needs assessments and develop individualize care plans Support and advocate for person-centered care planning and provision of LTSS in ways that promote independent living Represent the needs of the OCP enrollee by identifying communication and support needs, advocating for the enrollee, and providing education on LTSS to the ICT and enrollee Monitor the provision and effectiveness of community services according to the ICP Identify community-based alternatives to long-term institutional care What you'll bring: Your passion for helping others and desire to make a difference Adaptability to be able to change as the needs of consumers and/or programs change At least two years of experience in the human services field Bachelor's degree in Social Work or related field highly preferred; Current licensure if appropriate What you'll get: Ability to work with an enthusiastic team of like-minded individuals Opportunity to develop professionally in your chosen career Great work/life balance: 35-hour work week with some flexibility; standard M-F workweek; hybrid work environment (home, office and home visits). Exceptional benefits: health benefits available on day 1; generous paid time off policies; company paid LTD and life insurances, 401K plan APPLY TODAY! OCES is an open, welcoming organization that respects our diversity. We encourage all qualified persons to apply! Our mission: Through the talents of an experienced and diverse workforce, OCES supports the independence and dignity of older adults and individuals with disabilities by providing essential information and services that promote healthy, safe living which positively impacts our community.

Join Springwell in a new and exciting partnership that supports older adults returning to the community after a hospitalization! The compensation for this role is $28.21/hr for a 37.5 hour work-week. The Transition Coach provides support to a group of patients who have recently discharged home from the emergency room with the goal of reducing readmissions and increasing self-management skills in the community during the first 30 days of discharge. In addition to conducting home visits, the Transition Coach will provide follow up calls to each patient to offer additional support services as needed, connect the patient to community resources, and review recommendations from the in-person visit. The Transition Coach will be an integral part of an interdisciplinary team and will ensure effective communication across the team to support a smooth discharge home. QUALIFICATIONS: * Bachelor's Degree preferred, experience may be substituted. * Candidates must have excellent verbal and written communication skills, and be able to independently organize work and meet deadlines. * Candidates must be able to work with an interdisciplinary team across multiple agencies to effectively prioritize and address referrals and * Candidates must have the ability to complete thorough assessments and identify appropriate home and community-based services and resources to meet needs. * Experience with discharge planning, case management, care coordination, and/or providing referrals and resources, preferred. * A reliable car, current driver's license and safe driving record is required. GENEROUS BENEFITS: * 3 weeks of vacation in first year * Birthday off * 13 paid holidays * 3 paid personal days * 15 paid sick days per year (You can accumulate up to 450hrs/12weeks) * Health & dental insurance with employer contribution * Life and long-term disability insurance at no cost to employee * Flexible Spending Plan * Employee Assistance Plan * 401K Retirement Savings Plan w/ employer contribution * Mileage reimbursement * Flexible Work Options available after 6 months for most positions; alternate start time between 8:00 and 9:30 a.m., 4-day work week, 4.5-day work week, telecommuting work option, remote work option * Employee referral bonuses * Free parking * Commitment to promoting from within ABOUT US: For more than 40 years, Springwell has worked to help ensure that seniors and individuals with disabilities have the village they need and the support that is necessary for them to live at home with dignity and independence. We are committed to our employees. We are focused on creating a supportive, open environment that values the people who make a difference - each and every member of our staff. We are fiercely committed to creating equal opportunities for all regardless of race, color, sex, gender identity, sexual orientation, gender expression, national origin, age, language, and physical or mental disabilities. We believe in and are looking for new staff who embrace: * Accountability: At every level of the organization we are accountable: to the people we serve, to our funders, to our employees, to community professionals who rely on our support. * Continuous Quality Improvement: We honor the fact that each of us is human, and we embrace a desire to examine the value and quality of our work and ask how we can provide a higher quality of service. * Transparency: While we don't claim to be 100% transparent (there are certain things, like salaries and performance evaluations that are private) we continuously strive to be as open as possible.

Job Description OCES supports elders and individuals with disabilities by providing vital information and coordination of services. By promoting healthy, safe lives for our consumers, we hope to allow them to stay as active and engaged in their lives and in their own communities for as long as possible. We are seeking a Family Caregiver Specialist who will evaluate and assess the need for supportive and community-based services to support caregivers who are caring for elders and others, including grandparents raising grandchildren, in maintaining their care recipient in the community. What you'll do: Maintain a caregiver caseload and complete assessments, care plans, and ongoing support. Document services, outcomes, and program activity according to guidelines Participate in outreach, educational events, and community presentations to promote OCES services. Build and maintain strong partnerships with community organizations, serving as a liaison to improve communication, collaboration, and the development of caregiver and wellness resources. Other duties as assigned. What you'll bring: Working knowledge of procedures and practices related to available health insurance benefits Ability to work effectively with consumers, caregivers, families, staff, providers, and the public Proficient with Microsoft Office Suite or related software Bachelor's degree in social work or related field At least 1-year relevant experience in a community or elder service agency What you'll get: Ability to work with an enthusiastic team of like-minded individuals. Opportunity to develop professionally in your chosen career. Great work/life balance: 35-hour work week with some flexibility; no weekends. Exceptional benefits: health and dental benefits; generous paid time off policies; company paid LTD and life insurances; 401K plan. APPLY TODAY! OCES is an open, welcoming organization that respects our diversity. We encourage all qualified people to apply! Our mission: Through the talents of an experienced and diverse workforce, OCES supports the independence and dignity of older adults and individuals with disabilities by providing essential information and services that promote healthy, safe living which positively impacts our community.

Work every day doing something different depending on the needs of a complex Nutrition Program. Springwell is looking for a Part-Time Traveling Community Food Service Worker to help cover daily operations needs including delivering meals and staffing staging or community dining sites for the Springwell Nutrition Department. This position provides a flexible person with the opportunity to help support a program providing hunger relief and decreasing isolation for older adults in Waltham and Marlborough (position is based out of one location or the other, not both). POSITION DESCRIPTION: * Duties are included but not limited to: meal delivery to elders, serving meals at elder lunch sites, and other projects as assigned. * This position offers $18.00/hour for a 20-hour work week: Monday - Friday from 9:00 a.m. - 1:00 p.m.(hours may vary based on location) and includes paid holiday, vacation and sick time and is eligible for benefits. Mileage is included when a home delivered meal route is covered QUALIFICATIONS: * A reliable car, current driver's license, and safe driving record required. * Must be able to lift 25lbs. * Must be flexible, able to work independently, friendly, and enjoy working with elders. * Some experience with elders, preferred. * Knowledge of geographic area a plus. BENEFITS (prorated): * 3 weeks of vacation in first year * Birthday off * 13 paid holidays * 3 paid personal days * 15 paid sick days per year (You can accumulate up to 450 hours) * Health & dental insurance with employer contribution * Life and long-term disability insurance at no cost to benefit eligible employee * Flexible Spending Plan * Employee Assistance Plan * 401K Retirement Savings Plan w/ employer contribution * Mileage reimbursement * Employee referral bonuses * Free parking * Commitment to promoting from within ABOUT US: For more than 40 years, Springwell has worked to help ensure that seniors and individuals with disabilities have the village they need and the support that is necessary for them to live at home with dignity and independence. We are committed to our employees. We are focused on creating a supportive, open environment that values the people who make a difference - each and every member of our staff. We are fiercely committed to creating equal opportunities for all regardless of race, color, sex, gender identity, sexual orientation, gender expression, national origin, age, language, and physical or mental disabilities. We believe in and are looking for new staff who embrace: * Accountability: At every level of the organization we are accountable: to the people we serve, to our funders, to our employees, to community professionals who rely on our support. * Continuous Quality Improvement: We honor the fact that each of us is human, and we embrace a desire to examine the value and quality of our work and ask how we can provide a higher quality of service. * Transparency: While we don't claim to be 100% transparent (there are certain things, like salaries and performance evaluations that are private) we continuously strive to be as open as possible.

Job Description OCES Seeks a caring individual to oversee food service operations at assigned meal sights for our Meals on Wheels Program, which provides needed nutritious meals to our consumers. Work with us and feel good about the contribution you are making each day. Reliable transportation required. Monday through Friday mornings! 22-25 hours per week What you will bring to the job: Strong organizational skills Ability to understand and follow regulations and procedures Caring and sensitivity to our served population Food service experience desirable - but not required Some computer experience Valid Driver's License What you will receive: Generous paid time off Knowledge that you are helping in the community Connections with other caring staff and the gratitude of our consumers APPLY TODAY! OCES is an open, welcoming organization that respects our diversity. We encourage all qualified persons to apply! Our mission: Through the talents of an experienced and diverse workforce, OCES supports the independence and dignity of older adults and individuals with disabilities by providing essential information and services that promote healthy, safe living which positively impacts our community.

Registered Nurse (RN) $70,720 a year 35 hour work week This position requires no nights, weekends, holidays, or on-call. Enjoy a work/life balance with this full-time 35-hour work week and the opportunity for a four-day work week after six months . Bristol Aging & Wellness, Inc., located in Fall River, MA, is a private, non-profit agency that provides community-based support services in 15 communities in southeastern MA. Responsible for assessing and screening clients for clinical eligibility for home care services or nursing facility placement, as well as other programs in the community. Participating in developing community-based service plans with consumers and family members. Active member of interdisciplinary team meetings, coordinates with vendor RNs, and develops personal care plans geared at keeping elders safe in their homes. Conducting long-term and short-term nursing facility screenings for MassHealth members and collaborating with others as needed to facilitate safe discharges when appropriate. We offer a positive team environment, thorough orientation, and ongoing support. Requirements include: MA RN license Combination of education level and related experience considered. Valid driver's license and reliable transportation. Great assessment and verbal skills needed. Strong attention to detail and proficient with computer applications. We offer competitive pay and a comprehensive benefits package. AA/EOE All qualified applicants will receive consideration for employment without regard to disability, race, color, religion, sex, or national origin.

Job Description OCES supports elders and individuals with disabilities by providing information and coordination of services promoting healthy, safe lives for our consumers. We want to help them stay as active and engaged in their lives and in their own communities. We are looking for a Program Assistant responsible for providing administrative support to the Home Care department. Check out our web site (*************** to see what our Home Care Department and other OCES programs are doing to support the needs of our consumer base! What you'll do: Provide telephone coverage for Home Care staff as required Review and correct data through consumer record system Providing accurate reports as required by the department Assist staff in tracking waiver and recipient choice forms as needed Other duties as assigned. What you'll bring: High School diploma or equivalent, associate's degree preferred Minimum one year of relevant experience Excellent verbal and written communication skills. Excellent computer skills including Microsoft office Suite Ability to respect the workplace and providers privacy and confidentiality Ability to deal effectively with statistical and financial data Knowledge of general office procedures and equipment What you'll get: Ability to work with an enthusiastic team of like-minded individuals Opportunity to develop professionally in your chosen career Great work/life balance: 35-hour work week with some flexibility. Hybrid work environment (home with some in-office requirements) Exceptional benefits: health benefits available on day 1; generous paid time off policies; company paid LTD and life insurances, 401K plan APPLY TODAY! OCES is an open, welcoming organization that respects our diversity. We encourage all qualified persons to apply! We can't wait to hear from you...So take that next step and apply today! OCES is celebrating 50 years of service to the Plymouth County area! We are an open, welcoming organization that respects our diversity. We encourage all qualified persons to apply! OCES was named one of C&P Business Media's Best Places to Work 2024! Our mission: Through the talents of an experienced and diverse workforce, OCES supports the independence and dignity of older adults and individuals with disabilities by providing essential information and services that promote healthy, safe living which positively impacts our community.

Contracts Administrator $28.52/hour : The Contracts Administrator (CA) is responsible for coordinating and managing provider services contracts, compliance, and ongoing monitoring to ensure services are delivered in accordance with Bristol Aging & Wellness, Inc. (Bristol) and Executive Office of Aging & Independence (AGE) requirements. This position plays a vital role in maintaining provider relationships, ensuring regulatory adherence, and supporting high-quality, cost-effective service delivery to consumers. Principal Accountabilities: • Provider Contracting & Administration: o Utilizing the Provider Contract Management System (PCMS), the CA coordinates newly proposed and renewed proposed contracts, ensuring required documentation, approvals, and signatures are obtained prior to execution. o Reviews and verifies provider eligibility, licensure, insurance, certifications, and compliance with AGE standards. o Ensures rates are in alignment with AGE & MassHealth guidelines. o Tracks contract, insurance, and license expiration dates and maintains organized and up-to-date provider files utilizing Contract Safe. o Completes and submits Provider Request Forms for Wellsky for new and existing providers and ensures service and rate accuracy. o Collaborates with the Finance Department to ensure provider information aligns with billing and payment requirements. o Maintains and updates the Provider Workbook in a timely manner. o Ensures proper document retention and secure storage of all provider and contract records in accordance with AGE and Bristol policy. • Provider Quality Assurance: o Conducts on-site provider evaluations for new providers within 180 days of contracting and every two to three years thereafter, depending on service type. o Reviews consumer and worker files for accuracy, documentation, and compliance with AGE Homemaker and Non-Homemaker standards. o Reviews the volume and nature of provider reports and complaints on a monthly basis, identifies trends or high areas of concern, and reports them to the Quality Director to determine when a Corrective Action Plan (CAP) should be requested from the provider. o Reviews all provider incident reports for both accuracy and completeness, sends them to providers with clear expectations for response, and ensures all follow-up actions and documentation are completed and filed appropriately. o Collaborates with the Quality Director to determine when a Department of Public Health (DPH) report is required, completes the report in a timely manner when appropriate, and ensures all information submitted is accurate, professional, and compliant with reporting standards. o Ensures all providers maintain compliance with 105 CMR 155.000 regulations, HIPAA, and Executive Order 504 data security requirements. o Reports providers to supervisor if they fail to meet corrective action or compliance standards. • Provider Communication o Maintains current contact information for all provider agencies, including administrative, billing, and coordination staff. o Communicates updates, policy changes, and regulatory reminders to providers through organized email groups and scheduled provider meetings. o Coordinates and conducts mandatory provider annual training and new provider orientation, reviewing Bristol's policies on confidentiality, nondiscrimination, emergency procedures, and data security etc. o Engages providers in ongoing dialogue to resolve billing discrepancies, nursing care plan issues, scheduling conflicts, or service coordination concerns. o Collaborates with Home Care and SCO program management to address provider performance issues. o Serves as the point of contact for provider questions regarding all internal/external processes. o Fosters strong professional relationships to maintain cooperation, accountability, and responsiveness within Bristol's provider network. o Attends the monthly Southeast Six Contracts Administrator meeting and AGE's monthly Contracts Administrator meeting to maintain statewide compliance alignment, share best practices, and stay informed of policy updates. Qualifications: Education: Bachelor's degree in business administration, Human Services, or related field preferred but not required. Experience: • Minimum of two years' experience in contract oversight, provider relations, or compliance oversight within human services or healthcare preferred. • Knowledge of AGE regulations, contracting procedures, and HIPAA compliance preferred. • Strong organizational, communication, and analytical skills with attention to accuracy and deadlines. • Proficiency in Microsoft 365 (Word, Excel, Outlook) and data systems. Special Skills/Knowledge: • Attention to Detail: Ensures all documentation and contracts are accurate, complete, and compliant. • Regulatory Knowledge: Understands AGE, DPH, and data protection standards. • Communication & Collaboration: Builds effective relationships with providers and internal departments. • Problem Solving: Identifies and resolves provider or system-level issues efficiently. This is intended to be general, will evolve over time, and is subject to periodic updating. This job description does not constitute a written or implied contract of employment.

Job Description OCES aims to support elders and individuals with disabilities by providing vital information and coordination of services that promote healthy, save lives for our consumers. We want to help them stay as active and engaged in their lives and in their own communities for as long as possible. We are looking for a dedicated Program Assistant to support the work in our Senior Care Options (SCO) department. What you'll do: Maintain resources/databases as required Organize and maintain program materials Complete mailings to consumers as required Handle Transportation requests for consumers Assist SCO staff with initial services requests Assist SCO staff in tracking authorized services What you'll bring: Your passion for helping others and desire to make a difference Adaptability to be able to change as the needs of consumers and/or programs change At least one year of experience in the human services or related field Strong computer skills including Office 365 What you'll get: Ability to work with an enthusiastic team of like-minded individuals Opportunity to develop professionally in your chosen career Great work/life balance: 35-hour work week with some flexibility; standard M-F workweek; hybrid work environment. Exceptional benefits: health benefits available on day 1; generous paid time off policies; company paid LTD and life insurances, 401K plan APPLY TODAY! OCES is an open, welcoming organization that respects our diversity. We encourage all qualified persons to apply!

Join the GLSS Team and make a difference every day! GLSS is looking for talented and caring individuals to join our team. Benefits: GLSS embraces the need for our Employees to have work-life balance and offers a generous benefits package that starts on your date of hire! Depending on your scheduled hours of work you may be eligible for: Medical and Dental insurance Health Spending Account (HSA) Flexible Spending Accounts (FSA) - Healthcare reimbursement & dependent care assistance 12 paid holidays each year Sick and Vacation Time 403b Retirement Savings Plan with an Agency match Optional short term disability Tuition Assistance after one year of employment Employee Assistance Program to assist you in dealing with life challenges Employee referral bonuses of up to $1,000 Optional benefits including Vision, Pet Insurance, Whole Life Insurance for you and your family members, Short Term Disability, Accident Insurance, Critical Illness Insurance Position Overview: Meals on Wheels Driver is responsible for delivering meals to homebound elders in Lynn, Lynnfield, Saugus, Swampscott, and Nahant. Position Responsibilities: Driver will pack, carry, and load the meals into company van, and then walk to deliver the meals to consumers who are in homes or housing communities. Qualifications: Must have a valid driver license with a good driving record (driving record has to be submitted at time of interview, with no surcharge-able incidents within the past year) Must have a high school diploma or equivalent Must be able to lift up to 50lbs Must be at least 21 years of age Must pass fit for duty and TB test Hours: This position will cover for those out on vacation, sick, and leave of absences. When working must be available from 8a-1p, Monday through Friday *GLSS is an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including gender identity, sexual orientation, and pregnancy), national origin, age (40 or older), disability or genetic information.* *GLSS will provide reasonable accommodations to applicants with disabilities upon request*

Job Description OCES aims to support elders and individuals with disabilities by providing vital information and coordination of services that promote healthy, safe lives for our consumers. We want to help them stay as active and engaged in their lives and in their own communities for as long as possible. To that end, OCES is looking for a dedicated Care Manager to work in our Home Care department to help evaluate, initiate, and monitor home care services for our consumers. What you'll do: Conduct comprehensive needs assessments and develop individualize care plans Develop rapport with consumers to facilitate coordination, monitoring, and adjusting care plans as needed Provide regular contact with consumers, including home visits, to ensure progress toward established goals Contact and maintain communication with appropriate community resources to better coordinate delivery of consumer services Maintain a detailed knowledge of current OCES policies and standards, and funding source regulations Maintain accurate documentation What you'll bring: Your passion for helping others and desire to make a difference Adaptability to be able to change as the needs of consumers and/or programs change At least one year of experience in the human services field Bachelor's degree in Social Work or related field highly preferred; Current licensure if appropriate What you'll get: Ability to work with an enthusiastic team of like-minded individuals Opportunity to develop professionally in your chosen career Great work/life balance: 35-hour work week with some flexibility; standard M-F workweek; hybrid work environment (home, office and home visits). Exceptional benefits: health benefits available on day 1; generous paid time off policies; company paid LTD and life insurances, 401K plan APPLY TODAY! OCES is an open, welcoming organization that respects our diversity. We encourage all qualified persons to apply! Our mission: Through the talents of an experienced and diverse workforce, OCES supports the independence and dignity of older adults and individuals with disabilities by providing essential information and services that promote healthy, safe living which positively impacts our community.

Options Counselor $23.47/hour This position is responsible for assisting older adults and disabled individuals to make informed decisions about long term care services and supports in the setting that best meets their needs and choice, by providing information and referral regarding options. This includes providing information about services, housing, financial resources, public benefits, assistance in connecting with appropriate referral sources, and help in evaluating options. Principal Accountabilities: • Provide Person-Centered Options Counseling to Support Informed Decision-Making o Deliver short-term, unbiased counseling to consumers, family members, or caregivers in a variety of settings (community, hospitals, nursing and rehab facilities, or by phone/email). o Assist consumers in evaluating long-term care options and identifying programs, public benefits, or housing supports that align with their goals. o Become trained and certified as a Certified Application Counselor (CAC) and maintain active certification through required meetings, trainings, and annual recertification. Assist consumers in completing applications for MassHealth and SNAP benefits as part of the agency's Benefits Support program. o Conduct follow-up approximately 30 days after counseling to assess progress and determine if additional support is needed. • Conduct Outreach to Community Partners and the Public o Visit local Councils on Aging (COAs) to offer presentations or informational booths for the community. o Attend community events such as resource fairs to share agency services and materials. o Distribute informational resources to hospitals and external agencies. • Maintain Program Support, Documentation, and Departmental Flexibility o Record all contacts, visits, and services in accordance with the Executive Office of Aging & Wellness (AGE) and agency standards. o Support program reporting by contributing to data collection and ensuring timely record-keeping. o Attend required trainings, participate in office coverage, and perform other duties as assigned. o Assist the Intake Information & Referral Department by providing phone queue coverage as needed. Qualifications: Education: High school diploma or equivalent. (should this be associates degree?) Experience: Minimum of two years of experience assisting older adults and/or disabled individuals with long term care needs. Special Skills/Knowledge: • Experience working with individuals with disabilities or older adults and their families. • Knowledge of community-based resources available. • Excellent oral and written communications skills. • Strong assessment skills, basic computer skills, organizational and time management skills. • Ability to multi-task and work in a fast-paced, high volume work environment. • Knowledge of the Aging Services & Access Point (ASAP) world is desirable. • Valid driver's license and reliable transportation required. • Bilingual ability preferred (Spanish, Portuguese) This is intended to be general, will evolve over time, and is subject to periodic updating. This job description does not constitute a written or implied contract of employment.

Join the GLSS Team and make a difference every day! GLSS is looking for talented and caring individuals to join our team. Benefits: GLSS embraces the need for our Employees to have work-life balance and offers a generous benefits package that starts on your date of hire! Depending on your scheduled hours of work you may be eligible for: Hybrid work schedule Medical and Dental insurance Health Spending Account (HSA) Flexible Spending Accounts (FSA) - Healthcare reimbursement & dependent care assistance 12 paid holidays each year 15 sick days per year 2+ weeks of vacation starting year 1 and increasing with your years of service 403b Retirement Savings Plan with an Agency match Agency paid life insurance Agency paid long term disability (LTD) Tuition Assistance after one year of employment Mileage reimbursement Employee Assistance Program to assist you in dealing with life challenges Employee referral bonuses of up to $1,000 Travel Assistance Program - Free Life Planning Services - Free Optional benefits including Vision, Pet Insurance, Whole Life Insurance for you and your family members, Short Term Disability, Accident Insurance, Critical Illness Insurance Position Overview: Public Benefits Specialist is responsible for assessing consumers' eligibility for various community resources/programs and assisting consumers with securing benefits by explaining requirements, gathering necessary documentation, and advocating on behalf of the consumers when needed. Position Responsibilities: This position will complete applications or guide consumers through the application process for programs such as MassHealth, Food Stamps and Utility Discounts. Provide ongoing support, coach consumers on managing their benefits, and answer questions about eligibility and benefits. Assist with Case Management on Duty coverage and other general administrative and clerical functions as assigned by a Program Manager or Supervisor. Qualifications Minimum of Associate's Degree in Business or related field preferred. High School Diploma or equivalent required Requires at least one (1) year of public benefits application experience. Previous work experience in a healthcare setting and knowledge and understanding of healthcare terminology preferred Must be detail oriented with strong documentation skills and the ability to complete documentation that is timely, accurate and comprehensive Ability to multitask and establish appropriate priorities Time management skills are crucial for this position Must possess excellent data entry and writing skills to compose mailings and letters Demonstrates a strong work ethic, dependability with a commitment and ability to consistently meeting responsibilities and deadlines Experience with SAMS system preferred Able to maintain professionalism and to adapt in multiple health care settings is required Possess the knowledge and skills necessary to work successfully as a member of an interdisciplinary team to arrange for community long-term care Ability to process information accurately and to make appropriate decisions based on the specific situation and circumstances. Excellent communication skills with the ability to establish and maintain positive and professional relationships with team members, providers, consumers & their support system and community business partners The ability to appropriately handle confidential and personal information while adhering to Agency policies and HIPAA compliance and data security requirements Proficient in the use of computer systems, including but not limited to Windows based software applications including but not limited to Word, Excel, PowerPoint and Outlook Ability to work both independently and as part of a team Valid MA state driver's license and reliable transportation with the ability to conduct face-to-face home visits with consumers and community activities as needed Bilingual in Spanish preferred Hours: Part Time- 25 hours Monday through Friday *GLSS is an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including gender identity, sexual orientation, and pregnancy), national origin, age (40 or older), disability or genetic information.* *GLSS will provide reasonable accommodations to applicants with disabilities upon request*